Denon 7942G manuale d’uso

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unif ied IP Phone 7962G and 7942G Phone Guide f or Cisco Unif ied Communications Manager 6.1(3) (SCCP and SIP)[...]

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Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this doc ument or W ebsite are the property of their respective owners. The use of the word partner does not imply a[...]

GPickUp Answer a call ringing in another group iDivert Send or redirect a call to a voice messaging system Join (SCCP only) Join together exis ting calls to create a conference Links V iew related Help topics Main Display the He lp main menu MeetMe Host a Meet-Me conference call more Display add itional softkeys New Call Make a new call OPickUp Ans[...]

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Featu[...]

iv OL-17709-01 Switching Betwe en Multiple Calls 23 Switching an In-Progre ss Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice Message System 26 Forwarding Calls to Another Number 26 Using Do Not Disturb 27 Making Conference Ca lls 28 Using Conference Features 28 Using Conference 29 Using Join 30 Us[...]

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Using a Handset, Headse t, and Speakerphone 48 Obtaining a Headset 49 Using AutoAnswer 49 Changing Phone Settings 50 Customizing Rings a nd Message Indicators 50 Customizing the Phone Screen 51 Using Call Logs and Directories 52 Using C[...]

vi OL-17709-01 Using the Quality Reporting Tool 78 Cisco One-Year Limited Hardware Warranty Terms 79 Index 81[...]

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Getting Started Using this Guide This guide pro vides you with an overview of the features available on your phone. Y o u can read it completely for a solid understanding of y our phone’ s capabilities, or refer to the table below for[...]

2 OL-17709-01 Finding Additional Information Y ou can access the most current Cisco Unified IP P hone documentation on the W orld W ide W eb at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/ tsd_products_support_series_home.html Y ou can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be [...]

Getting Started Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Cisco recommends the use of good quality ex ternal devices (such as headsets) that are shielded against unwanted radio frequency (RF) and au dio frequency (AF) signals. Depending on the quality of these devices and their[...]

4 OL-17709-01 Connecting Your Phone Y our system administra tor will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 1 DC adaptor po rt (DC48V) 5 Access port (10/100 PC) 2 AC-to-DC power supply 6 Handset port 3 AC power cord 7 [...]

Connecting Y our Phone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Adjusting the Footstand T o change the angle of the phone base, adju st the footstand while pressing the footstand button. Adjusting the Handset Rest Cisco recommends adjusting the handset rest, particularly when [...]

6 OL-17709-01 Cisco Unified IP Phones are deployed, there is not a single “best” sol ution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can [...]

An Overview of Y our Phone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) An Overview of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to pl[...]

8 OL-17709-01 Cisco Unified IP Phone 7942G 184910 4 5 6 7 9 10 11 12 13 14 15 16 13 8 1 2[...]

An Overview of Y our Phone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Item Description For more information, see... 1 Programmable buttons Depending on configurati on, programmable buttons provide access to: • Phone lines and intercom lines (line buttons) and intercom lines ?[...]

10 OL-17709-01 Understanding Lines and Calls T o avoid confusion about lines and calls, refer to these descriptions: Lines—Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one to two lines, depend[...]

An Overview of Y our Phone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Understanding Line and Call Icons Y our phone displays icons to help you determine the call and line sta te. Icon Line or Call State Description On-hook line No call activity on this line. Off-hook line Y ou a[...]

12 OL-17709-01 Understanding Phone Screen Features This is what your main phone screen might look like with acti ve calls and several feature menus open: Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phon e, as they can contaminate phone compo nents and cause failures. 1 Prim[...]

An Overview of Y our Phone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Accessing the Help System on Your Phone Y our phone provides a comprehensive online help system. Help top ics app[...]

14 OL-17709-01 Understanding Feature Availability Depending on your phone system configuration, features included in this Phone G uide might not be available to you or might work differently on your phone. Contact your support desk or sy stem administrator for information about feature operation or availability . Y ou can access many features eithe[...]

An Overview of Y our Phone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Understanding SIP vs. SCCP Y our phone can be configured to work with one of two signalin g protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol ). Y our system administrator dete[...]

16 OL-17709-01 Basic Call Handling Y ou can perform basic call-handling tasks using a range of features and serv ices. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. Tips • Y ou can dial on-hook, w ithout a di[...]

Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Placing a Call—Additional Options Y ou can place calls using special features a nd servi ces that might be available on your phone. See your system administrator for more i nformation about these additi onal option[...]

18 OL-17709-01 Place a call using a billi ng or tracking code (SCCP phones only) 1. Dial a number . 2. After the tone, enter a client matter code (CMC) or a forced authorization code (F AC). Y our system administrator Place a call using your Cisco Extension Mobility profile Log in to the Cisco Extension Mobility service on a phone. Using Cisco Exte[...]

Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Place a call using Fast Dial Note Before using this option, yo ur system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information .[...]

20 OL-17709-01 Answering a Call Y ou can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Answer with a headset Press , if unlit. Or , if is already lit, press Answer or (flashing). Note The ringing line is automatically selected. Ask your [...]

Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Tip If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Ending a Call T o end a call, hang up. Here are some more d etails. Answer a pri[...]

22 OL-17709-01 Using Hold and Resume Y ou can hold and resume calls. When y ou put a call on hold, the Hold icon appears on the ri ght in the call information area and the correspondi ng line button flashes green . With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon. When another pho[...]

Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) • The duration between Hold Reversion alerts is determined by your system administrator . Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use Mute with the hand[...]

24 OL-17709-01 Switching an In-Progress Call to Another Phone Y ou can switch in-progress calls between the desk top phone and your cellular phone or other remote destination. Viewing Multiple Calls Understanding how multiple calls a re displayed on your phone can hel p you organize your call-handling efforts. In standard viewing mode, y our phone [...]

Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Transferring Calls T r ansfer re directs a connected call. The target is the number to which you want to transfer the call. Tips • If your phone has on-hook transfer enabled, complete th e call by hanging up. • I[...]

26 OL-17709-01 Sending a Call to a Voice Message System Y ou can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your pho ne configuration, you can also use iDivert to se nd the call to another party's voice message system. • If the call was originall y sent to someone e[...]

Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessa ry . • Y ou can forward your calls to a trad itional analog[...]

28 OL-17709-01 Tips • Wh e n D ND is ac t iv e , D ND b lo ck i n g is applied to all the lines on your phone. • When DND and Call Forward All are both enabled on your phone, Call Forward A ll takes precedence on incoming calls. Tha t is, calls will be forwarded and the caller will not hear a busy tone. • Intercom and Multilevel Precedence an[...]

Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) • Join—Allows you to create a standa rd (ad hoc) conference by combi ning existing calls. Use the Join softkey or button . Join is available on SCCP phones only . • cBarge—Allows you to create a standard (ad [...]

30 OL-17709-01 Using Join (SCCP phones only) Join allows you to combine two or more existing calls to crea te a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls that are on a single phone line 1. From an active call, highlight another call tha t you want to include in the co[...]

Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Using cBarge Y ou can create a conference by using cBarge to add yourself to a call on a shared line. Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number . Tip[...]

32 OL-17709-01 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you ca n view a list of participants a nd remove participants. Placing or Receiving Intercom Calls Y ou can make an intercom call to a target phone that auto-answers the call in speakerphon e mode with mute activated. The one-way intercom call allows y[...]

Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) • Y ou cannot place an intercom call on hold. Note If you log into your desk phone every day usi ng your Extension Mobility profile, make sure th at your system administrator configures your Extension Mobility prof[...]

34 OL-17709-01 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call. Dependi[...]

Advanced Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redi recting the call to your phone. Y ou might use Call PickUp if you share call-hand[...]

36 OL-17709-01 Tips • Depending on how your ph one is configured, you might receive an au dio and/or visual alert ab out a call to your pickup group. • Pressing PickUp, GPickUp, or Group PickUp connects you to the call that has been ringing for the longest time. • Pressing OPickUp or Other PickUp connects you to the call in the pickup group w[...]

Advanced Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Tips • Y ou have a limited time to retrieve a parked call before it reverts to ringing at the original number . See your system administrator for details. • Y our system administrator can assign Directed Call [...]

38 OL-17709-01 Tip Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone. Using a Shared Line Y our system a dministrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding [...]

Advanced Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Using Barge to Add Yourself to a Shared-Line Call Y ou can use barge fe atures (cBarge or Ba rge) to add yourself to calls on your shared line. (Calls must be non-private calls. See Understanding Shared Lines, pag[...]

40 OL-17709-01 Tips • When you barge a call, other parties mi ght hear a beep tone announcing your presence. With cBarge, other parties hear a brief audi o interruption and the phone screen changes to display conference details. • If a phone that is using the shared line has Privacy enabled, call information and barge so ftkeys will not appear [...]

Advanced Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow y ou to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use[...]

42 OL-17709-01 Making and Receiving Secure Calls Depending on how your system administrator has co nfigured your phone system, your phone might support making and receivi ng secure calls. Y our phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones particip ating in the call have been verified. ?[...]

Advanced Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Tracing Suspicious Calls (SCCP phones only .) If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to y our phone. This feature ena[...]

44 OL-17709-01 Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If you enter an invalid MLPP access number , a verbal announcement will al ert you of the error . • An MLPP-enabled call retains its p riority and preemptive status when you: – P[...]

Advanced Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to tempo rarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your pho[...]

46 OL-17709-01 Put a call that has been picked up on a smartphone on hold 1. Press the Enterprise Hold softkey (exact softkey name can vary) on the smartphone. The other party is placed on hold. 2. Press the Resume softkey (exact softkey name can vary) on the smartphone. See Switching an In-Progress Call to Another Phone, page 24 . T ransfer a call[...]

Advanced Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Tips • When calling Mobile V oice Access, you need to enter the number you are call from in addition to the PIN if any of the following are true: – The number you are calling from is not one of your remote des[...]

48 OL-17709-01 Using a Handset, Headset, and Speakerphone Y ou can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. The ringing line is automa tically selected. Ask your system administrator about options to always select the primary line. Use a head[...]

Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Obtaining a Headset Y our phone supports fo ur - or six-wire headset jacks. For information about purchasi ng headsets, see Headset Information , page 5. Using AutoAnswer When AutoAnswer is en[...]

50 OL-17709-01 Changing Phone Settings Y ou can customize your Cisco Unified IP Ph one by adjusting the ring to ne, background image, and other settings. Customizing Rings and Message Indicators Y ou can customize how your phone indicates an incoming call and a new voice mail message. Y ou can also adjust the ringer volume for your phone. If you wa[...]

Changing Phone Se ttings Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Customizing the Phone Screen Y ou can adjust the characteristics of your phone screen. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences > Contrast . 2. T o make adjus[...]

52 OL-17709-01 Using Call Logs and Directories This section describes how you can use call logs and directories. T o access both features, use the Directories button . Using Call Logs Y our phone ma intains call logs. Call logs contain records of your missed, pla ced, and received calls. Y our phone administra tor determines whether missed calls ar[...]

Using Call Logs and Directories Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Dial from a call log (while not on another call) 1. Choose > Missed Calls , Placed Calls ,o r Received Calls . 2. Highlight a call record. Note If the Details softkey appears, the call is the prima ry [...]

54 OL-17709-01 Tip (SCCP phones only) T o view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details . The D etails record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order: •[...]

Using Call Logs and Directories Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to mo ve between input fields. Using Personal Directory on Your Phone The Personal Dire[...]

56 OL-17709-01 Dial from a P A B entry 1. Search for a listing. 2. Highlight the listing and press Select . 3. Press Dial . (Y ou may need to press the more softkey to see Dial .) 4. Enter the participant’ s phone number . 5. Highlight the number that you want to dial and press OK . 6. Press OK again to dial the numbe r . Delete a P AB entry 1. S[...]

Using Call Logs and Directories Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Tips • Y our system administrator can provi de you with the user ID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of ti[...]

58 OL-17709-01 Accessing Voice Messages T o access voice messages, use the button. Note Y our company determines the voice message service that your phone syste m uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system. If you want to... Then... Set up and personalize your voice mess[...]

Accessing V oice Messages Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)[...]

60 OL-17709-01 Using the User Options Web Pages Y our Cisco Unified IP Phone is a network device that can sh are information with other network devices in your company , including your personal computer . Y ou can use your computer to log in to your Cisco Unified CM User Opti ons web pages, where you can control features, settings, and services for[...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options[...]

62 OL-17709-01 Delete a P AB entry 1. Search for a P AB entry . 2. Select one or more entries. 3. Click Delete Selected . Assign a line button for P AB Note Before you can assign a line button for P AB, your system administrator must configure the phone to display services. Contact your system administrator for more information. 1. Choose User Opti[...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a line button for Fast Dial [...]

64 OL-17709-01 Tips • Y ou can create up to 5 00 Fast Dial and P AB entri es. • Y ou can create a new Fast Dial entry without using a P AB entry . Such Fast Dial entries are l abeled “raw” in the User Options web pages a nd do not display a co nfigurable text label. Using the Address Book Synchronization Tool Y ou can use the Address Book S[...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Note For help using speed-dial features, see Speed Dialing, page 34 . If you want to... Then do this after you log in... Set up speed-dial buttons 1. Choose User Options > Device . 2. Choose a phone [...]

66 OL-17709-01 Setting Up Phone Services on the Web Phone services can include special phone features, network da ta, and web-based information (such as stock quotes and movie listings). Y ou must first subscribe to a phone service b efore accessing it on your phone. If you want to... Then do this after you log in... Subscribe to a service 1. Choos[...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Controlling User Settings on the Web User settings include your password, PIN, and language (locale) setting s. Add a service to an available programmable phone button 1. Choose User Options > Device[...]

68 OL-17709-01 Tip Y our PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Perso nal Directory on your phone. Use your password to log in to your User Options web pages and Cisco W ebDialer on your personal computer . For more information, ask your system adminis[...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Change the audible voice message indica tor setting per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Setti ngs . 4. If you have more than one d[...]

70 OL-17709-01 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must ad d your cellular and oth er phones that you want to use to make and receive calls using the same directory numbers as you r desk phone. These phones are called remote destinations . Y ou can also define access li sts to restrict or allow[...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Add members to an access list. 1. Create an access list. 2. Click Add Member to add phone numbers or filters to the list. 3. Select an option from the Filter Ma sk drop-down list box. Y ou can fil ter a[...]

72 OL-17709-01 Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations . 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations . 4. Click Add New . 5. Enter the following information: – Name—Enter a name for the cellular (or other) phone. – Destination Number—Enter yo[...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Using Cisco WebDialer Cisco W e bDialer allows you to make calls on yo ur Cisco Unified IP Phone to directory contacts by clicking items in a web browser . Y our system administrator must configure this[...]

74 OL-17709-01 Log out of W ebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view , or change W ebDialer preferences Access the Make Call page. The Make Call page appears the first time that you use W ebDialer (after you click the number that you want to dial .) The Make Call page conta ins the following options: • Preferr[...]

Understanding Additional Con figuration Options Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Understanding Additional Configuration Options Y our system administra tor can configure your phone to use specific button and softkey templates along with special services and fea tures, [...]

76 OL-17709-01 Share phones or office space with coworkers Consider using: • Call Park to store and retrieve calls without using the transfer feature • Call Pickup to answer calls ringing on another phone • A shared line to view or join coworkers’ calls • Cisco Extension Mobility to apply your phone number and user profile to a shared Cis[...]

T roubleshooting Y our Phone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you tro ubleshoot general probl[...]

78 OL-17709-01 Viewing Phone Administration Data Y our system a dministrator might ask you to ac cess administration data on your ph one for troubleshooting purposes. Using the Quality Reporting Tool Y our system administra tor may temporarily configure your phone with the Quality Reportin g T ool (QR T) to troubleshoot performance problems. Y ou c[...]

Cisco One-Y ear Limited Hard ware Warranty T erms Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warr anty and v a rious services that you can use during the warranty period. Y our for[...]

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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Index A Abbreviated Dialing 64 Address Book Synchronization Tool 64 answering calls, options for 20 ASCII label field support 65 audible message waiting indicator 58 audio problems 78 audio, quality of 6 authenticated calls 42 Auto Dial[...]

82 OL-17709-01 parking 36 placing 16 prioritizing 43 redirecting while ringing 35 reporting problems with 78 secure 42 storing and retrieving 36 transferring 25 using DND 27 viewing 12, 23 viewing multiple 24 Cisco Unified Communications Manager Address Book Synchronizer 64 Cisco Unified IP Phone adjusting height of 5 connecting 4 description of 7 [...]

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) F FAC 18 Fast Dial service dialing with 17 Fast Dials configuring from web page 63 feature buttons help 9 messages 9 services 10 settings 10 feature menus, using 14 features, availability of 14, 75 footstand adjusting 5 button, identify[...]

84 OL-17709-01 line buttons, identifying 9 lines and call forwarding 68 and call states 11 description of 10 icons 11 ring patterns for 68 text label for 68 using BLF 41 viewing 12 voice message indicator setting for 68 logging out of hunt groups 37 M Malicious Call Identification (MCI D), using 43 Meet-Me conferences 31 menus, using 14 messages in[...]

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) features of 12 phone services configuring see also User Options web pages PickUp 35 PIN, changing 67 placed calls, records of 52 placing calls, options for 16 prioritizing calls 43 privacy and shared lines 38 using 40 programmable butto[...]

86 OL-17709-01 subscriptions, for phone services 66 suspicious calls, tracing 43 switching calls 23 T Tabs, phone and feature 12 TABSynch 64 TAPS, using 5 telephony features audible message waiting indicator 58 text, entering on phone 14 Tool for Auto-Registered Phones Support 5 transferring, options for 25 troubleshooting 77 See also QRT 77 Two-wa[...]

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)[...]

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Americas Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 951 34-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Asia Pacific Headquar ters Cisco System s, Inc. 168 Robinson Road #28-01 Capital T ower Singapore 068912 www .cisco.com T el: +65 6317 7777 Fax: +65 6317 7799 Europe Headquarters Cisc[...]