HP (Hewlett-Packard) 600B MT PC manuale d’uso

Maintena nce & Service Guide 600B MT PC[...]

© Copyr igh t 2012 Hew lett- Pac kard Deve lopme nt Co mpa ny , L.P . The infor mati on con taine d here in is subje ct to ch ange witho ut no tice . Microsoft and Window s are tra de mar ks of Microsoft Cor pora tion in the U. S. a nd ot her coun trie s. The only war rant ies for HP pr oduc ts an d servi ces are set forth in the ex pre ss wa rran[...]

About This Book W ARNING! T ext set off in this m anne r indicate s that fai lur e to fol low dire ctions co uld result in b o d i l y har m or loss of l i f e . CAUTION: T ext s et off in this man ner in dicate s that fail ur e to fo llow direction s coul d result in d am ag e to e qu ip me nt or loss of info rm ati on. NOTE: T ext s et of f in th[...]

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T able of contents 1 I ns ta ll i ng and C u st o m iz in g t he S o f tw ar e ............. ....... ........... ....... ....... ....... ....... ....... ....... ....... .. . .. .. .. .. . .. .. .. . .. .. .. . .. .. .. . .. Installing the Operatin g Syst em ........... ....... ............ ........... ............. ........... ............ ........[...]

General Cl eaning Safety Pre c aut ions .... ............ ............ ............ ............ ............ ............ ........... ..... Cleaning t he Computer Cas e ..... ........ ........... ............ ............. ............ ............ ............ ........... ......... Cleaning t he Keyboard .... ............. ............ ..........[...]

System Re covery f rom the Wi ndow s Start Men u........... ........... ............ ............ ............ ........... ......... System Re covery at S ystem Startup...... ............ ............ ............. ............ ............ ............ ........... ....... System Re covery f rom Reco very Discs......... ....... ............ .......[...]

9 P O S T E r ro r M es s ag es . .. . .. .. . . .. .. .. . .. .. .. . .. .. .. . .. .. .. . .. . .. .. .. . .. .. .. . .. .. .. .. . .. .. .. . .. .. .. . . .. .. .. . .. .. .. . .. .. .. . .. . .. .. . . .. .. . ... . .. .. . .. .. .. . .. .. .. . .. . .. .. .. . .. .. . .. POST T ext Me ssages ... ........ ........ ............ ............ ....[...]

1 Install ing and Customizing the Software If your computer w as not shipped wit h a Micro soft op erat ing system, some portions of this doc ume ntati on do not apply . A dd it io na l inform ation is av ai la bl e in o nl i ne h e lp after you i nst all the ope rati ng system. NOTE: If the computer wa s ship ped with W indows 7 l oa d ed , y ou w[...]

Down loadi ng Mic roso ft Windo ws Upd ates 1. To set up your Inter net co nnect ion , click Start > Internet Explorer a nd follow the i nstructions on the screen. 2. Once an Inter net conn ect io n has been establ ished, click the Start button. 3. Sele ct the All Programs m enu. 4. Click on the Windows Update link. In Windows 7, the Windows Upd[...]

2 Computer Setup (F10) Utilit y Com put er Se tup (F10) Util ities Use Compu ter Set up (F10) Util ity to do the fol low ing : ● Cha nge factory de faul t settings. ● Set the s ystem date and tim e. ● Set , view , chan ge, or veri f y th e system confi gur atio n, i nc lu di ng settings f or processor , graph ics, mem ory , a ud io , storage,[...]

Using Com puter Set up (F10) Utili ties Computer S etup ca n be accessed only by turn ing the computer on or restarting the system. To access the Computer Se tup Utilities m enu, com plet e the f ol lo wi ng steps: 1. T urn on or restart the comput er . If you are in Microsoft Windows, click Start > Shut Down > Restart . 2. Press ei the r Esc[...]

Comput e r Setu p — File NOTE: Suppor t f or spec ific Com puter Se tup optio ns ma y vary de p en d in g on the hardware con figu ra tio n. T a ble 2-2 Compu ter Setup — Fil e Option Descripti on System Information Lists: ● Produ ct name ● SKU n umber ( some mo dels) ● Processor type/ speed /steppi ng ● Cache size (L1 /L2/L3) (dual c o[...]

Comp uter Setup — S torage NOTE: Support for specific Computer Set up options may vary d epe nd in g on the hardwar e conf igu ratio n. T a ble 2-3 Computer Setu p — S torage Opti on Descr ipti on Devic e Confi gur ation Lists all inst alle d BIO S-c ontroll ed st orage device s. When a device is select ed, detailed informatio n and options are[...]

T a ble 2-3 Computer Setu p — S torage (continued) Stora ge Optio ns DPS Self -T est Boot Ord er SA T A Emulation Allow s you to choose how the SA T A contr oller and device s are acces sed by the oper atin g sys tem. Ther e are three supported options : IDE, RA ID, and AHCI (def au lt). IDE - This is the most backw ards-c ompatible sett ing of t[...]

Shor tcu t to T e mporar ily Overri de Bo ot Ord er To boot one time from a device other than the default device specified in Boot Order , restart the computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping the boot menu) when the monitor light turns green . After POST is completed, a list of bootable devices[...]

T a ble 2-4 Computer Setu p — S ecurit y (continued) USB Security Slot Security Network Bo ot System IDs System Security (some models: these options are hardware dependent) Allow s you to set Enable d/Dis abled (default is Enabled) for: ● Fro nt US B Ports ◦ US B Port 1 ◦ US B Port 2 ◦ US B Port 3 ● Re ar US B Port s ◦ US B Port 1 ◦[...]

Compu ter Setup — Power NOTE: Support for specific Computer Set up options may vary d epe nd in g on the hard ware conf igu ratio n. T a ble 2-5 Computer Setu p — P ower Opti on Descr ipti on Hardware Power Mana ge men t Ther mal SA T A Power Management – Enable s or dis ables SA T A bus and/or device power managem ent. Defa ult is enabled. S[...]

T a ble 2-6 Computer Setu p — A dvan ced (for adv anced users) (continued) Bus Opti ons Devic e Optio ns On some models , allow s you to enable or dis able: ● PCI SER R# Genera tion. Defa ult is enable d. ● PCI VGA Palette Snooping, which sets the VGA palette sno opi ng bit in PCI con figu rati on space; only needed when more than one gra phi[...]

3 Serial A T A (SA T A) Drive Guidelines and Featur es NOTE: HP onl y supports the use of SA T A hard drives on these models of com puter . No Pa r a ll e l A T A (P A T A) drives are support ed. SA T A Ha rd Dri ves Serial A T A Hard Drive Character istics Number of pins /conducto rs in data c abl e 7/7 Number of pins in power cab le 15 Max im um [...]

SMA RT A T A Dri ves T he Se lf Moni tor ing Analysis an d Recor ding T echn olo gy (SMART) A T A drives f or the HP Personal Computers hav e built - in drive fai lure p redic tio n that wa rns the user or network admin istrat or of an im p en di ng failu re or crash of the hard drive. T h e SMAR T drive tracks fa ult pr edict ion an d failur e i n[...]

4 Identifyi ng the Chassis, Routin e Care, and Disassembl y Preparat ion This chap ter provides ge ner al service infor mati on for the com puter . Adhere nce to the procedures and precaut i ons de scribed in this chapt er is essent i al for prop er service. CAUTION: When the com pute r is p l u gg ed in to an AC power source, vol tage is always a [...]

Electrost atic Disc harge Inform ation A sudden dischar ge of static electricity from your finger or other conductor can destroy static -sensitive devices or microcircuitry . Often the spark is neit her felt nor heard, but da ma ge occurs . An electronic devi ce exposed to electrostatic dischar ge (ESD) may not appear to be affected at al l and can[...]

● Plac e items on a grounded surface before removing t h em from their container . ● Always be properly grounded when tou ching a sensitive comp onent or assembly . ● A voi d contact with pins, leads, or circuitry . ● Plac e reusable electrostat ic -sensitive parts from assem blies in protective packaging or conductive foam. Perso nal Groun[...]

Recomme nded Mater ials and Equipm ent Materia ls and eq u ip m en t t hat are r ecomm ended f or use in pre ventin g static electr icity i nc l u de : ● Ant i stati c tape ● Ant i stati c smock s, aprons, or sleeve protectors ● Con ducti ve bins and other assembly or so ldering ai ds ● Con ducti ve fo a m ● Con ducti ve tab letop wo rkst[...]

Rou tine Car e Gener al Clean ing Safe ty Prec aution s 1. Never use solvents or fl a mm ab le solutions to cl ean the compute r . 2. Never immers e any parts in water or c le an in g s olution s; ap ply any l iqu ids to a clean c loth and then use the clot h on the comp onent . 3. Always u np lu g the computer when c l e an in g wit h liqui ds or [...]

CAUTION: Never remov e a wid e le v el ed key (like the space bar) from the keyboard. If these keys are i mp roper ly removed or in stalle d, the keyboard may not func tio n properly . ● C le an in g under a key may be done with a swab m oist ened wi th isopr opyl a l co ho l a nd squeezed out. Be careful not to w ipe aw ay lubricant s necessary [...]

Screws T he screws used in the computer are not in terc han geabl e. T hey may h ave standard or metric threads a nd may be of dif fer ent l engths. If an incor rect scre w is used dur ing the reassembly process, it can d am ag e t he unit . HP strongl y recomm ends that al l scr ews rem oved dur ing disassembly be kept wit h the part that was rem [...]

Lithi um Coin Cell Batt e ry T he battery that comes with the computer provides power to the r eal-t ime clock and has a m in im um l if et im e of about three years. See the appropr iate r emova l and repl acem ent c hapter for t he chassi s you are worki ng on in this gu id e for instructions on the re placem ent procedures. W ARNING! This compu [...]

5 Removal and Replacement Procedures Micro T ower ( MT ) Chassis Adh eren ce to the procedures a nd precautions des cribed in t hi s chapter is es sential for pr oper service. After c om p le ti ng a ll nec essary remov al and re pla cement procedures, run the Diagnostics u ti li ty to verify that a ll components opera te proper l y . NOTE: Not a l[...]

Access Pan el 1. Prepar e the c omputer for di sassembly ( Preparat i on for Disassemb l y on page 22 ). 2. If the computer is on a stand, remove the comp uter from the stand. 3. Loos en the thumbscrew (1) , and then grasp the ha nd le and remove the p an el from th e computer (2) . To in stall the acce ss p an e l, re verse the remov al procedur e[...]

Front Bez el NOTE: Compu ter appea ranc e may vary . 1. Prepar e the c omputer for di sassembly ( Preparat i on for Disassemb l y on page 22 ). 2. Remove the a ccess panel ( Acce ss P a ne l on page 23 ). 3. Li ft up the three tabs on the side of the bez el (1) , then rotate the be zel off the c hassis (2) . To in stall the front b ezel, revers e t[...]

Installi ng Addi tional Mem ory T he computer comes wit h do ub l e d ata rate 3 s ynchronous dy namic r andom access memory (DDR 3- SDRAM) d ua l i n li ne memory mod ules (DIMMs). DIMMs T he memory sockets on the system b oard can be p o pu la te d wit h up to two industry-standard DIMMs. These memory sockets are p opula ted with at lea st one pr[...]

Figure 5- 1 DIM M Socket Locations – 600B MT PC T a ble 5-1 DIMM Socket Location s – 600B MT PC Item Descripti on Socket Color Insertion Order 1 DIMM1 socket , Cha nnel A Black 1 ( XMM3 populat e first ) 2 DIMM2 socke t, Chann el A Bl ack 2 NOTE: A DIMM must occu py the X MM3 socke t. T he syste m on ly support sing l e ch ann el mo de. ● In [...]

1. Prepar e the c omputer for di sassembly ( Preparat i on for Di sassemb ly on pa ge 22 ). 2. Remove the a ccess panel ( Acce ss P a ne l on page 23 ). 3. Mo ve any cables aside th at inter fere with r emov ing the m emory mod ule s. 4. Op en both lat ches of the memory mo du le socket (1) , and insert the memory m o du l e i nt o the socket (2) .[...]

Cabl e Man agem ent T he M ic r o T ow er chassis is a v ery compact computer and pr oper rout ing of the inte rn al cabl es is cri tica l to the oper ation of the computer . Follo w good cable manag ement practices whe n working insi de the computer . ● Kee p cables away from maj or heat sources like the heat sink. ● Do not j am cables on top [...]

Drive s CAUTION: Make sure person al file s on the hard drive ar e backed up to an ext erna l storage devi ce before r em oving the hard driv e. Failu re to do so w il l result in data loss. Drive Positi ons Figure 5-3 Drive Positio ns T a ble 5-2 Drive Posit ions 1 5.25- inch ex terna l dr ive bay for opt ional dr ives (op tical driv e shown) 2 3.[...]

Instal ling and Rem oving Drives W he n in sta lli ng a d di ti on al drives, follo w these gu ide line s: ● T he primary Se rial A T A (S A T A) hard dr i ve must be co nnect ed to the b lu e primary SA T A connector on the system b oard. ● Conne c t a S A T A optica l drive to the whi te S A T A connect or on the s ystem board.. ● Conne c t[...]

System Board Drive Conne ctions Refer to the fo ll ow i ng illustration s and tables to ide nti fy the system b oar d drive connectors. Figure 5-4 System Boar d Drive Connect ions – 600B MT PC T a ble 5-3 System Bo ard Drive Connection s – 600B MT PC No. System Board Connecto r System Board Label Color 1 SA T A0 S A T A0 blue 2 SA T A1 S A T A1[...]

Figure 5-5 Di sconnecting th e Opt ical Drive Cables 5. Un -scr ew a nd sli de the drive out the front of the unit . Rem oving t he Opti cal Driv e NOTE: To re pla ce the drive, r everse the rem ova l procedur e. W he n in sta lli ng an o ptica l drive, slide it i nt o the drive bay un t i l it snaps i n to pla ce. Removing the Hard Drive NOTE: T h[...]

Front I/O As sem bly T he front I/O assembly is at tache d to the front of the cha s sis. P ul l the assembly away from the chassis to remove it . 1. Prepar e the c omputer for di sassembly ( Preparat i on for Disassemb l y on page 22 ). 2. Remove the a ccess panel ( Acce ss P a ne l on page 23 ). 3. Remove the f ront be zel ( Front B ez el on page[...]

Pow er Swi tch/L ED Ass embl y 1. Prepar e the c omputer for di sassembly ( Preparat i on for Disassemb l y on page 22 ). 2. Remove the a ccess panel ( Acce ss P a ne l on page 23 ). 3. Lay the com puter on its side wit h the front faci ng toward yo u. 4. Remove the f ront be zel ( Front B ez el on page 24 ). 5. Disco nnect the ca ble from the blac[...]

Syste m Bo ard 1. Prepar e the c omputer for di sassembly ( Preparat i on for Disassemb l y on page 22 ). 2. W hen r epl acin g the system board, make sure the fo l lo wi ng component s are remove d from the defe ctive s ystem boa rd and i nsta lled on the replac ement system board: ● Memory mo dules ( I nstal ling Addit ional M emor y on page2 5[...]

Batt ery T he battery that comes with your compu ter provides po wer to the real-time clock and has a l if et im e of about three years. When rep laci ng the battery , use a batter y equiv alent to the battery or iginal ly inst alled on the computer . T h e computer c omes wit h a 3-volt l i th iu m c oin c el l battery . NOTE: T he l if et im e of[...]

T ype 1 Batter y Hold er 1. Li ft the batt ery out of its ho lder . Figure 5-10 Re movi ng t he battery from a t ype 1 holde r 2. S li de the repl acemen t battery i nt o positio n, positive s ide up. 3. T he battery ho lde r a uto matica lly secures the battery in the proper p ositio n. 4. Rep lace the comp uter ac cess p an e l. 5. P lu g in the [...]

6 Restore and Recover y Micro soft Sys tem Rest ore If you h av e a p roblem that m ig ht be due to software that was inst alled on y our compu ter , use System Restore to return the comput er to a previous restore po int . Y ou can al s o set restore point s m an ua ll y . NOTE: Always use this System Restore procedure be fore you use the System R[...]

Y ou must choose one of the fo ll ow in g methods to perform a System Recovery: ● Recovery Im age — Run the System Recovery from a recovery i ma ge stored on your hard d isk drive. T h e recovery i ma ge is a fi le that contain s a copy of the o ri gi na l factory -shipp ed s oftware. To perform a System Recovery from a recovery i ma ge , s ee [...]

System Recov e ry at System Start up CAUTION: System Recovery delet es a ll data an d programs you create d or ins tal led . Back up any im por tant data to a rem ovabl e disc. If W indows is not responding, but the computer is working, fol low these steps to per form a System Recovery . 1. T urn off the computer . If necessary , press and ho l d t[...]

Reco very Di scs Y ou should cr eate a set of recovery discs from the recovery i ma ge stored on your hard di sk drive. Th is im a ge contains the op erat ing system a nd software program files that were or igina lly ins tal led on y our computer at the factory . Y ou can create o nly one set of recovery discs for your c omputer , a nd the discs ca[...]

7 Computer Diagnosti c Features Hewl ett-P ack ard Vision Diagn osti cs NOTE: HP V isi on Diagnostics is i nc l u de d on CD w ith some com puter models only . T he Hewlett-Pack ard Visio n Diagnostics ut i li ty allows yo u to v iew info rma tio n abo ut the hardware con figu ra tio n of the computer a nd perform hardware d iagno stic test s on th[...]

NOTE: If the system does not boot to the CD in the op tical drive, you may need to chang e the boot order in the Com pute r Set up (F10) uti lit y . 5. At the boot me nu, select eithe r the HP Vision Diagnostics uti lit y to test the various hardware component s in the computer or the HP Memory T est uti lit y to test mem ory on ly . NOTE: T he HP [...]

T est T ab T he T es t tab allows yo u to choose various parts of the system to test. Y ou can also choo se the type of test and testing m ode. Th ere are three types of tests to choose from: ● Quick T est — Provides a pr ede termin ed script where a sample of each hardw are co mpo nent is exercis ed. Y ou may further mo dify w hich of the Quic[...]

T he Status tab al so show s : ● T he devices b e i n g tested ● T he test status (running, w aitin g, passed, or fail ed) of ea ch dev ice b e in g tested ● T he ove ra ll test progress of al l dev ices b e in g tested ● T he test progress f or ea ch d ev ice be i ng tes ted ● T he ela psed test times for ea ch dev ice b ei ng tested His[...]

Help T ab T he Help tab contains a Vision Help section , and a T est Components sectio n. Th is tab include s search and inde x f eatures. Y ou may also revi ew the HP End User License A gr eem ent (EULA), as well as the HP Vis ion Diagno stic a pp l ica t io n version in form atio n on this tab. T he Vision Help section contains i nfor mat ion on [...]

Prot ectin g the Softw are To prote ct software from los s or dam age, y ou should keep a backup copy of al l system s oftware, app licati ons , a nd rel ated f iles stored on the hard dr i ve. S ee the o perati ng system or backup ut ilit y doc ume ntati on f or instructions on making backup copies of data files. 47[...]

8 T roubleshooting W ithout Diagnosti cs This chap ter provides in form atio n on how to i den tify and correct m inor problems, such as diskette drive, hard dr ive, opt ical dr i ve, graphics, a ud io , memory , and software problems. If yo u encounter pr oblems wit h the computer , refer to the tables in this chapt er for proba ble causes and rec[...]

● Boo t the computer to the Sa fe M ode to see if it w i ll boot wit hout a l l of the drivers l o ad ed . When b oo ti ng the o perat ing system, use ― L a s t Know n Co n fi gur a ti o n. ‖ ● Refer to the comprehe nsive o n l in e te chnica l support at http:// www .hp. com/supp ort . To assis t yo u in resolvi ng prob lems o nl i ne , HP[...]

● Wa ke the compu ter by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mo de, shut down the computer by pressi ng and h ol di ng the power button for at least four seconds then press the power button a g ai n to restart the c omputer . If the system w il l not shut down, u np lu g the power cord, [...]

Solving Gen eral Problem s Y ou may be ab l e to easily resolve the gen eral problems described in this section . If a probl em persists a nd you are u na ble to resolve it yourse lf or if you f e el uncomfo rtable about performing the opera tio n, contact an authorized dealer or reseller. W ARNIN G! When the computer is p lu g ge d i nt o an AC po[...]

Co mput er appears locked up and will not tur n off when the power but ton is presse d. Cause Solu tion Software control of the power switch is not funct ional . 1. Pres s and hold the power button for at le ast five seconds until the computer turns off. 2. Disconne ct the power cord from the electrical outlet. Co mput er sh uts down automatic ally[...]

Curs or will not mov e usin g the arrow keys on the keypad. Cause Solu tion The Num Lock key may be on. Press the Num Lock key . The Num Loc k light should not be on if you want to use the arrow keys. Can not re mov e co mput er co ver or access panel. Cause Solu tion Smart Cover Lock, feat ured on some computers, is locked. Unloc k the Smart Cover[...]

Poor perf orm ance is experie nced. Cause Solu tion Some software applicatio ns, especially games , are stress ful on the graphics subsystem Computer needs to be restarted . 5 4 1. Lower the display res olutio n for the curr ent applic ation or cons ult the docum entation that came with the applicat ion for sug gest ions on how to improv e perf orm[...]

Solving Diskett e Problem s Commo n causes a nd solution s for disk ette problems are listed in the f ol l ow in g tabl e. NOTE: S om e comp uters do not support int ernal disk ette driv es. Only USB disket te drives are supported. NOTE: Y ou may need to reconfigure the computer when you a dd or remove hardware, such as an a ddi t io nal disk ette [...]

A pro blem has occu rred with a disk trans acti on. Cause Solu tion The directo ry structure is bad, or there is a problem wit h a file. In Micro sof t Window s 7, right -clic k Start, click Explore, and right -click on a drive. Select Proper ties then select the T ools tab. Under Errorchecki ng click Check Now . Diske tte drive ca nnot read a disk[...]

Solving Hard Driv e Problem s Hard drive err or occurs. Cause Solu tion Hard disk has bad sectors or has failed. 1. In Micro sof t Window s 7, right -clic k Start , click Explore , and right-click on a drive. Select Proper ties then select the T o ols tab. Under Errorc hec king click Check Now . 2. Use a utility to locate and block usage of bad sec[...]

Solving Media Card Reader Problem s CAUTION: Do not insert or remove memory cards when the in -use l i ght is flashing. To do so may cause data loss, or it may perma n ent ly d ama ge the card read er . Medi a card will not work in a digi tal camera after for matti ng it in Micr osof t Windo ws 7. Cause Solu tion By default, Windows 7 will format a[...]

Do not know how to re mov e a media card correctly . Cause Solu tion The computer’s software is used to safely eject the card. On the Window s deskt op, open Computer , right -clic k on the correspon ding drive icon, and select Eject . Then pull the card out of the slot. NOT E: Never remove the card when the LED is flashing After ins talli ng the[...]

Solving Display Problem s If you encounter display problems, see the docume ntat ion that came with the mon ito r a nd to the commo n causes and solution s listed in the foll owing tabl e. Screen is blan k, an d monit or powe r light is not lit. Cause Solu tion Power cord is not properly connected. Monito r is not turned on. Unpl ug and reconnec t [...]

Mon itor doe s not func tio n properly when use d with energy saver featu res. Cause Solu tion Monito r without energy saver capabilities is being used with Disab le monito r energy saver feature. energy saver feat ures enabled. Dim characte rs. Cause Solu tion The brightnes s and contrast controls are not set properly . Cables are not properly con[...]

“No Co nnect ion, Check Sign al Cab le” displays on screen. Cause Solu tion Computer is not turned on. Monito r video cable is disconnect ed. Press the power button on the fron t of the monito r . Connect the video cable between the monito r and compu ter . CAU TION : Ensure that the computer power is off while connectin g the video cable. “O[...]

Solving Audio Problem s If the computer has a udi o featur es and you encount er a ud io problems, see the common caus es a nd solutions listed in the f ol lo wi ng tabl e. Sound does not come out of the speaker or hea dph one s. Cause Solu tion Softw are volum e contro l is turned dow n or muted . The keyboa rd Mute button has been presse d. Mon i[...]

Sound fro m hea dpho nes is not clear or muf fled. Cause Solu tion Headphones are plugged into the rear audio output connector . The rear audio output connector is for powered Plug the headphones into the headphone connector on the front of the computer. audio devices and is not designed for headphone use. Co mput er appears to be locked up while r[...]

Solving Printer Problem s If you encounter printer problems, see the docum entation that came with the printer and to the commo n causes a nd solution s listed in the f o ll ow i ng tabl e. Print er will not print. Cause Solu tion Printer is not turned on and online. The correct printer drivers for the applic ation are not installed . If you are on[...]

Solving Keybo ard and Mous e Problem s If you encounter keyboar d or mouse problems, see the docum e ntat ion that came with the e qui pm e nt a nd to the common causes a nd solution s listed in the f o ll ow i ng tabl e. Keyboard co mman ds an d typin g are not rec og nized by the co mpu ter . Cause Solu tion Keyboard connector is not properly con[...]

Mou se doe s not res pond to move ment or is too slow . Cause Solu tion Mouse connector is not properly plugged into the back of the computer . Program in use has stopped responding to commands. Mouse is not detected. Mouse may need cleaning . Surface under the mouse is too smooth for the roller ball to work eff ectively . Mouse may need repair. Co[...]

Curs or mov es too fas t or too slow. Cause Solu tion Cursor speed needs adjustment. Adjust the cursor speed: 1. Click Start > Co ntrol Panel > Hardware an d Sound > Mouse . 2. Click the Point er Opti ons tab. 3. Adjust the Motion slide r toward Slow or Fast to decrease or increase the speed at which the pointer (cursor ) responds to mouse[...]

Solving Hardw are Installatio n Problem s Y ou may need to reconfigure the computer when you add or remove hardware, such as an a ddi t io nal drive or expansion card. If you install a p lu g and pla y device, Windows autom a ti c all y recog nizes the devi ce and configu res the computer . If you inst a ll a non – pl u g a nd pla y device, you m[...]

New or existing device does not work after installin g a new device. Cause Solution There is a conflict with an existing devi ce. To re s olve a device c onflict, y ou may need to disab le one of the dev ices or uninstall an old d evice driv er: 1. Click Start , and c li ck Control Panel . 2. Click Hardware and Sound . 3. Click Device Manager . 4. [...]

Solving Netw ork Problem s S om e common causes an d solution s for networ k problems are listed in the foll owing tabl e. These gui delines do not discus s the proces s of d ebu gg in g the netw ork c ab l in g. Wake- on -LA N fea ture is not func tio ning. Cause Solu tion S5 Maximum Power Saving feat ure (some models) is enabled in Computer Setup[...]

Network driv er does not dete ct network co ntroll er . Cause Solu tion Network controller is disabled. Incorre ct network driver . 1. Run Comp uter Setup and enable network contro lle r . 2. Enable the network con trolle r in the ope rati ng sys tem via Devic e Mana ger . Check the network contro ller docum entation for the corr ect driver or obta[...]

Diag nosti cs passes, but the co mpu ter doe s not co mmu nica te with the network. Cause Solu tion Network drivers are not loaded, or driver parameters do not match current configura tion. The network controller is not configure d for this computer . Make sure the network driv ers are loaded and that the driv er paramet ers match the confi gura ti[...]

Solving Memo ry Problem s If you encounter memory problems, some co mm on causes an d solution s are listed in the f o ll ow in g tabl e. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off. To avoid d ama ge to the DIMMs or the sy stem board, you must un pl ug the computer power cord before att empti ng to resea t, in[...]

Solving CD -ROM and DV D Problem s If you encounter CD -ROM or DVD problems, see the common causes a nd solutio ns listed in the f o ll ow i ng t ab le or to the document ati on that came with the op ti on al device. System will not boot fro m CD -ROM or DVD drive . Cause Solu tion The device is attached to a SA T A port that has been disabled in t[...]

Can not ejec t co mpac t disc (tray -loa d unit) . Cause Solu tion Disc not properly seated in the drive. Eject button may not be functioning . Turn off the compu ter and inse rt a thin metal rod into the emergen cy eject hole and push firm ly . Slowly pull the tray out from the drive until the tray is fully extended, then remov e the disc. Turn on[...]

Rec ordi ng or copyin g CDs is diffic ult or im possi ble. Cause Solu tion Disc space has been exceeded. Other applica tions are causing a resour ce conflic t. Wrong or poor quality media type. Network is slow . The rec ordin g soft ware may not let you add a track if it exceeds the available space on your disc. Y o u can make space available by re[...]

Solving USB Flas h Drive Problem s If you encounter USB flash drive problems, comm on causes and solution s are listed in the f o ll ow i ng tabl e. USB flas h drive is not seen as a drive let ter in Wind ows. Cause Solu tion The drive letter after the last physical drive is not available. Cha nge the default drive letter for the flas h drive in Wi[...]

Solving Front Pan el Component Problem s If you encounter problems with devices connected to the front p ane l, refer to the common causes a nd solutions listed in the foll owing tabl e. A USB devic e, head pho ne, or micr op hone is not reco gni zed by the co mput er . Cause Solu tion Device is not properly connected. The device does not have powe[...]

Solving Internet Acce ss Problem s If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the commo n causes and solution s listed in the foll owing tabl e. Una ble to co nnec t to the Inter ne t. Cause Solu tion Internet Service Provider (ISP) account is not set up properly . Modem is not set up properl[...]

Una ble to co nnec t to the Inter ne t. Cause Solu tion IP address is not configured properly . Cookies are corrup ted. (A ―c oo ki e‖ is a small piece of informat ion that a Web server can store temporar ily with the Web browser. This is useful for having the browser remember some specific informat ion that the Web server can later retrieve .)[...]

Solving Software Problem s Most softwar e problems occur as a result of the foll owing: ● Th e ap pl i ca ti on was not insta lled or configured correc tly . ● The re is insufficient memory a va i l abl e to run the ap pl i c at io n. ● The re is a confl ict between applications. ● Be sure that al l the neede d devi ce drivers have been ins[...]

9 POST Error Messages This a pp en di x lists the error mess ages a nd the various au di bl e sequences that you may encounter duri ng Power- On Self-T est (POST) or computer restart, the prob able source of the probl em, a nd steps you can take to resolve the error condit ion. POST T ext Messa ges T he section includes some text message s that may[...]

T a ble 10 -1 Numeric Codes and T e xt Messages (continued) Contr ol pan el message Descr ipti on Rec om mende d acti on The machine cover has been removed since last system startup. Please ensure that any system access was authorized. Press <F2> to continue. Hard disk failure is imminent. Please back up your hard disk and have it replaced ! [...]

T a ble 10 -2 Diagnostic Aud ible Codes (continued) Bee p Defi nitio n Possible Cause Reco mm ende d Acti on 2 short beeps and 1 long beep followed by long pause 3 short beeps and 1 long beep followed by long pause One short beep follow ed by short pause T wo short beeps followed by long pause OR One short beep follow ed by long Pause Three short b[...]

10 Password Security and Resettin g CMOS Res etting the Pa sswo rd Jump er This comp uter supports two security password featu res, wh ich can be establ ished th roug h the Computer Set up Uti lit ies m enu: supervisor password and user pass word To d isab le the password f eatures, or to clear the pass words, c om plete the fo llowin g steps: 1. S[...]

8. P lu g in the computer and turn on power . Allo w the op eratin g system to start. This clears the c urrent password s and disab les the password f eatures. 9. To establi sh new pa sswords, re peat ste ps 1 throu gh 4, repl ace the password jumpe r on pins 1 a nd 2, then repea t step s 6 throug h 8. Establish the new pa ssword s in Computer S et[...]

A Connector Pin Assign ments This a pp e nd ix contains the pi n as signments for ma ny computer and workstation connectors. So me of these connectors may not be used on the product b e i n g serviced. Ethe rnet BN C Connecto r and Icon Pin Signal 1 Data 2 Grou nd USB Connecto r and Icon Pin Signal 1 +5 VDC 2 - Da ta 3 + Da ta 4 Grou nd Micro phon [...]

Head phon e Connecto r and Icon (1/8” minipho ne) Pin Signal 1 (T ip) Audio_ left 2 (Rin g) Pow er_Righ t 3 (Shield) Groun d Line - in Audi o Connecto r and Icon (1/8” minipho ne) Pin Signal 1 (T ip) Audio_ In_Left 2 (Rin g) Au dio_ I n_R igh t 3 (Shield) Groun d Line -out Audi o Connecto r and Icon (1/8” minipho ne) Pin Signal 1 (T ip) Audio[...]

Monito r Conn ect or an d Ico n Pin Sign al Pin Sign al 1 2 3 4 5 6 7 8 Red Anal og Green Anal og Blue Ana log Not used Ground Ground Ground Ground 9 10 11 12 13 14 15 +5V (fused ) Ground Not used DDC Seria l Data Horiz ontal Sync V e rtica l Sync DDC Seria l Clock 24 -Pin Power Conn ect or Front Pin Sign al Pin Sign al Pin Sign al Pin Sign al 1 2 [...]

PCI Expres s x1, x4, x8, and x16 PCI Express Co nnect or Pin A Pin Sign al Pin Sign al Pin Sign al Pin Sign al Pin Sign al 1 2 3 4 5 26 27 28 29 30 51 52 53 54 55 PRS NT1 +12V +12V GND JT AG2 PER n(2) GND GND PERp3 PERn3 GND PERp8 PER N8 GND GND 6 7 8 9 10 31 32 33 34 35 56 57 58 59 60 JT AG3 JT AG4 JT AG5 +3.3V +3.3V GND RSVD RSVD GND PERp4 PERp9 [...]

PCI Expres s x1, x4, x8, and x16 PCI Express Co nnect or Pin B Pin Sign al Pin Sign al Pin Sign al Pin Sign al Pin Sign al 1 2 3 4 5 26 27 28 29 30 51 52 53 54 55 +12V +12V RSV D GND SMC LK GND PETp3 PETn3 GND RSV D PETn8 GND GND PETp9 PETn9 6 7 8 9 10 31 32 33 34 35 56 57 58 59 60 SMDA T GND +3.3 V JT AG1 3.3vAux PRSN T2# GND PETp4 PETn4 GND GND G[...]

B Power Cord Set Requ irements T he power supplie s on some computers have extern al power switches. Th e volt age s elect switch featur e on the computer perm its it to op erate from a ny li n e volta ge b etw een 100 - 120 or 220 - 240 volts AC. Power sup plies on those computers that do not ha ve e xte rnal pow er switches are e qu i pp ed wit h[...]

Count ry-Specific Require ments A d dit i ona l requirements specific to a coun try are shown in parentheses and e xp l ai ne d belo w . Coun try Accre diti ng Agency Coun try Accre diti ng Agency Austral ia (1) Austria (1) Belgium (1) Canada (2) Denmark (1) Finland (1) France (1) Germany (1) EANSW OVE CEB C CSA DEM KO SETI UTE VDE Italy (1) Japan [...]

C Specifications 600B MT PC models Desk to p Dim ensi ons Heigh t Width Depth Appr oxim ate Weight 600B MT PC T em perat ure Ra nge Operatin g Nonoper ating Rela tive Hu midit y (no nco nden sing ) Operatin g Nonoper ating (38.7° C max wet bulb) Maxi mu m Alt itude (unpr ess uriz ed) Operatin g Nonoper ating 15.27 in 13.97 in 6.41 in 5.285 KG 50°[...]