HP (Hewlett-Packard) 6100 manuale d’uso

® HP Omnibook 6000/6100 Service Manual[...]

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ii HP Om nibook 6000/6100 Notice In a continuing effort to im prove the quality of our products, technical and environm ental information in this document is subject to change without notice. This manual and any exam ples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Com pany m akes no warranty [...]

HP Om nibook 6000/6100 iii Contents Product Inform ation ...................................................................................................... 1-1 Features ......................................................................................................................................... 1-3 Operation .........................[...]

iv HP Om nibook 6000/6100 Figures Fi gure 1-1. Om nibook — F ront View ..................................................................................................1-3 Fi gure 1-2. Om nibook — Back View ..................................................................................................1-4 Fi gure 1-3. Om nibook — Bottom Vi[...]

HP Om nibook 6000/6100 v Tables Table 1-1. Om nibook 6000/6100 Models........................................................................................... .1 - 1 Table 1-2. Product Comparisons ......................................................................................................... 1-2 Table 1-3. Activ ating Power Modes ......[...]

vi HP Om nibook 6000/6100 Introduction This manual prov ides reference information for serv icing the HP Omnibook 6000/6100. It is for use by HP-authorized service personnel while installing, serv icing, and repairing these products. The manual is designed as a self-paced guide that will train y ou to install, configure, and repair Omnibook 6000/61[...]

HP Om nibook 6000/6100 Product Inf orm ation 1-1 1 Product Information The HP Omnibook 6000 /6100 prov ides outstanding performance and expandability in a conveniently portable form. The high- performance com ponents use the latest technologies to enable it to replace a desktop computer or serv e as a portable multim edia presentation tool. Table 1[...]

1-2 Product Inf orm ation HP Omnibook 6000/6100 Omnibook Product * CPU ** Display Hard Drive Drives Standard SDRA M Communication F2198 xy Pentium III 700 MHz 14.1” XGA 7.5 GB CD-ROM, FDD 64 MB None F2200 xy Pentium III 900 MHz 14.1” XGA 20 GB DVD, FDD 128 MB Modem/LAN F2201 xy Pentium III 900 MHz 14.1” XGA 20 GB DVD, FDD 128 MB None F2202 xy[...]

HP Om nibook 6000/6100 Product Inf orm ation 1-3 Features The following three illustrations show the computer’s main external features. F or an exploded vi ew of the computer, see page 4- 2. Figure 1-1 . Omnibook — Front View 1. One-Touch buttons (on O mnibook 6100 models only). 2. Sleep button. Suspends and resumes operation. 3. Keyboard statu[...]

1-4 Product Inf orm ation HP Omnibook 6000/6100 Figure 1-2 . Omnibook — Back View 18. PS/2 keyboard or PS/2 mouse port (supports Y adapter). 19. One or two universal serial bus ports (USB), depending on model. 20. Serial port (COM 1). Use this port for a serial mouse, modem, printer, or other serial device. 21. Parallel port (LPT1). Use this port[...]

HP Om nibook 6000/6100 Product Inf orm ation 1-5 Operation This section gives an overview of the com puter’s operation. Turning the Computer On and Off You can start and stop the computer using its blue sleep button. Howev er, at certain times y ou m ay want to use other methods to start or stop the com puter—depending on power considerations, [...]

1-6 Product Inf orm ation HP Omnibook 6000/6100 Checking the Status of the Computer The computer’s main status lights, located on the front of the com puter, report power status, battery status, and drive activity Table 1-4. M ain Status Lights (front of computer) Meaning Power status Green: computer is on (even if the display is off). Amber or b[...]

HP Om nibook 6000/6100 Product Inf orm ation 1-7 Using Fn Hot Key s The combination of the F n key plus another key creates a hot key —a shortcut key sequence—for various sy stem controls. To use a hot key , press and hold F n, press the appropriate second key , then release both keys . External keyboards support only F n+F 5, F n+F7, and F n+F[...]

1-8 Product Inf orm ation HP Omnibook 6000/6100 Resetting the Computer Occasionally, Windows or the com puter m ay stop responding, so that y ou cannot turn the computer off. If this happens, try the following in the order listed: 1. If possibl e, shut down Window s: press CTRL+AL T+DEL , then clic k Shut Down. Press the blue sleep button to restar[...]

HP Om nibook 6000/6100 Product Inf orm ation 1-9 Specifications The following tables list the specifications for the computer and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site (www.hp.com/notebooks). Table 1-7. Omnibook 6000/6100 Specifications Phy sical A ttributes Size (14.0-inch display): 315[...]

1-10 Product Inf orm ation HP Omnibook 6000/6100 Mass Storage 5- to 30-GB removable hard driv e. 1.44-MB floppy drive module (on certain models). 24x C D-ROM , 6x or 8x D VD, or other drive module. Optional drive modules av ailable. SDRAM Omnibook 6000: Tw o slots for PC-100 or higher SDRAM modules. 64-MB SDRAM installed in one slot. At least 100-M[...]

HP Om nibook 6000/6100 Product Inf orm ation 1-11 Security Features User and administrator passwords. System, hard drive, and docking passw ords. PC identification displayed at boot. DM I-accessible electronic serial number. Kensington Microsav er lock slot. Environmental Limits Operating temperature: 5 to 35 ° C (41 to 95 ° F). Operating humidit[...]

1-12 Product Inf orm ation HP Omnibook 6000/6100 Table 1-8. Omnibook 6000/6100 Accessories Accessory D escription Omnibook 6100 Omnibook 6000 Omnibook 500 Memory F1456B 32-MB SD RAM module (PC100) •• F1457B 64-MB SD RAM module (PC100) •• F1457C 64-MB SD RAM module (PC133) •• • F1622B 128-MB SD RAM module (PC100) •• F1622C 128-MB S[...]

HP Om nibook 6000/6100 Product Inf orm ation 1-13 Accessory D escription Omnibook 6100 Omnibook 6000 Omnibook 500 PC Cards F1623A 10/100-Mbps Ethernet + 56-Kbps modem PC Card by X ircom ••• F1625A 56-Kbps global modem PC Card by X ircom ••• F1626A/B 10/100-Mbps Ethernet PC C ard by 3Com •• F1627A 56-Kbps US modem PC Card by X ircom [...]

1-14 Product Inf orm ation HP Omnibook 6000/6100 Internal Design The motherboard PCA is the central component of the Om nibook’s design. It play s a role in v irtually all system functions. The CPU module and m ost other subsy stems connect to the m otherboard. The following figure shows the connections am ong the Omnibook’s replaceable electro[...]

HP Om nibook 6000/6100 Product Inf orm ation 1-15 Table 1-9. Functional Structure Bootup CPU module Motherboard Power supply PC A (OB 6000) Floppy disk module Hard disk drive Main processor (M M O). Primary system circuitry , system BIOS (O B 6100). System BIOS (OB 6000). First source of disk-based startup code. Second source of disk-based startup [...]

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HP Om nibook 6000/6100 Removal and Replac ement 2-1 2 Removal and Replacement This chapter tells you how to remov e and replace the Omnibook’s rem ovable com ponents and assemblies. The items m arked by • in the following table are user-replaceable. Table 2-1. Remov al Cross-Reference • Battery , main (page 2- 4). Battery, CMOS (page 2- 34). [...]

2-2 Rem oval and Replacem ent HP Omnibook 6000/6100 Table 2-2. Required Equipment • Small Phillips screwdriv er, preferably magnetiz ed. • Small flat-blade screwdriv er. • IC (PLCC) remov al tool (similar to OK Industries EX -5). Table 2-3. Recommended Screw T orques Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2 1.3 – 1.8 1.1 – 1.5[...]

HP Om nibook 6000/6100 Removal and Replac ement 2-3 Figure 2-1. Disassembly Flow Batt ery, AC adapter, s econdary batt ery Plug-in m odule, hard dis k drive * Power button panel Keyboard Heatsink (with fan) Displa y assembly Top ca se *Only if rem oving the t op c as e, mot herboard, or bot tom c ase. If rem oving only display assembly or hinge cov[...]

2-4 Rem oval and Replacem ent HP Omnibook 6000/6100 Remov ing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then lift the battery out of its com partment. Figure 2-2. Removing the Battery Reassembly Notes • Insert the front (rounded) end of the battery into the battery compa[...]

HP Om nibook 6000/6100 Removal and Replac ement 2-5 Remov ing a Plug-In Module (User-Replaceable) Required Equipment • None. Removal Procedure 1. Press the button on the module release latch, and slide the latch toward the front of the computer. Figure 2-3. Removing a M odule 2. Grasp the module and pull it out. Figure 2-4. Removing a M odule[...]

2-6 Rem oval and Replacem ent HP Omnibook 6000/6100 Remov ing an SDRA M Module (User-Replaceable) The computer has no SDRAM on its m otherboard, but has two slots for that hold two SDRAM modules. One slot contains a SDRAM m odule installed at the factory . Caution Handle the SDRAM module only by its edges and provide proper grounding, or you might [...]

HP Om nibook 6000/6100 Removal and Replac ement 2-7 Remov ing the Hard Disk Driv e (User-Replaceable) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. Rem ove the secondary battery if one is installed. 2. Turn the unit bottom side up and rem ove all hard drive screws[...]

2-8 Rem oval and Replacem ent HP Omnibook 6000/6100 Figure 2-7. Removing the Hard Disk Case • Slide the cover down into place so the retainer tab engages the casing. • Carefully put the pin connector back onto the pins on the end of the new hard drive. Work at each end alternately so that the connector slides on ev enly without bending the conn[...]

HP Om nibook 6000/6100 Removal and Replac ement 2-9 Creating a U tility Partition When you install a new hard driv e, alway s create a Utility partition on the drive before loading any software. 1. Insert the Recovery CD in the CD- ROM drive. To open the drive when the com puter is turned off, insert a straightened paper clip into the hole on the f[...]

2-10 Removal and Replac ement HP Om nibook 6000/6100 Remov ing Mini-PCI Card #1 (User-Replaceable) Certain computers include a m ini- PCI card. Omnibook 6100 m odels may hav e a second mini- PCI card. See the table on page 2-34. Caution Handle the mini-PCI card only by its edges and provide proper grounding, or you might dam age the board by electr[...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 11 Remov ing the Pow er Button Panel (User-Replaceable) Required Equipment • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. Rem ove the secondary battery if one is installed. 2. Carefully insert the screw driver blade under the powe[...]

2-12 Removal and Replac ement HP Om nibook 6000/6100 Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-4. Replacing Small Part s (User-Replaceable) Part Replacement Procedure Cap, pointing stick Pull the cap off the pointing stick. Bumpers, display (on display bezel) Insert a small flat-blade screwdriv[...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 13 Remov ing the Display A ssembly (HP Authorized Service Prov iders Only ) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. Rem ove the secondary battery if one is installed. 2. Remov e the power button panel (page [...]

2-14 Removal and Replac ement HP Om nibook 6000/6100 Figure 2-10. Removing the Display Reassembly Notes • Before installing any screws, make sure the center hinge cov er fits over the tab in the bottom case. Important • Make s ure the DIP switches on the dis play interface PCA m atch the s ettings shown on the label on the display cable, or y o[...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 15 Remov ing the Key board (HP Authorized Service Prov iders Only ) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. Rem ove the secondary battery if one is installed. 2. Remov e the power button panel (page 2-11). 3[...]

2-16 Removal and Replac ement HP Om nibook 6000/6100 Figure 2-12. Unplugging the Keyboard Cables Reassembly Notes • Lay the key board face down on the top case slightly forward of its normal position, then reconnect the keyboard and pointing stick flex cables. • Slip the metal tabs on the bottom of the key board into their slots in the top case[...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 17 Remov ing the Heatsink (w ith Fan) (HP Authorized Service Prov iders Only ) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. Rem ove the secondary battery if one is installed. 2. Remove these additional assem blie[...]

2-18 Removal and Replac ement HP Om nibook 6000/6100 Reassembly Notes • Tighten screws around the CPU as denoted on the heatsink assembly . • When installing a new heatsink, use the thin heatsink when the bottom case has a circular vent. Use the thick heatsink with all other bottom cases. • If the power supply PCA has a metal cover on it, ens[...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 19 Remov ing the CPU Module (HP Authorized Service Prov iders Only ) Required Equipment • Small Phillips screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. Rem ove the secondary battery if one is installed. 2. Remove th[...]

2-20 Removal and Replac ement HP Om nibook 6000/6100 Reassembly Notes • Carefully insert the CPU module into the motherboard, and turn the lock screw one-half turn clockwise to secure the CPU module. • The CPU module is key ed for installation, and can only be inserted one way . Omnibook 6000: Setting the SpeedStep Power Level DIP Switches W he[...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 21 Remov ing the Top Case (HP Authorized Service Prov iders Only ) Required Equipment • Small Phillips screwdriver. Removal Procedure All M odels 1. Unplug the AC adapter, if present, and remov e the battery. Rem ove the secondary battery if one is installed. 2. Remove these additional assem blie[...]

2-22 Removal and Replac ement HP Om nibook 6000/6100 Figure 2-15. Removing the Top Case: Omnibook 6100 M odels Omnibook 6000 M odels Only Perform steps 1 through 3 at the beginning of this topic. 1. Remove the fiv e retaining screws from the bottom case. 2. Remove the two retaining screws located just inside the hard disk driv e compartm ent. 3. Re[...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 23 Figure 2-16. Removing the Top Case: Omnibook 6000 M odels Reassembly Notes: All M odels • Omnibook 6000 only: I f y ou need to reinstall the sound/IR panel, make sure the v olume control is oriented properly (pins facing inw ard). Insert the tabs on the end of the panel into the slots in the b[...]

2-24 Removal and Replac ement HP Om nibook 6000/6100 Remov ing the Motherboard or Bottom Case (HP Authorized Service Prov iders Only ) Required Equipment • Small Phillips screwdriver. • Small flat- blade screwdriver. Removal Procedure All M odels Note: When Replaci ng t he M otherboard If the mother board is able to boot with the service utilit[...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 25 Figure 2-17. Removing the M otherboard: Omnibook 6100 Models Omnibook 6000 M odels Only Perform steps 1 and 2 at the beginning of this topic. 1. From the bottom of the computer, rem ove the three screws from the bottom case. 2. From the top of the com puter, remove the six screw s that attach th[...]

2-26 Removal and Replac ement HP Om nibook 6000/6100 Figure 2-18. Removing the M otherboard: Omnibook 6000 Models Reassembly Notes All M odels • Omnibook 6100 m odels only: Replace the sound/IR panel before replacing the m otherboard. • Insert the audio connectors through their openings in the bottom case, then lower the motherboard into place.[...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 27 • If y ou need to install or replace the docking or PCMCIA doors, see the figures below. Figure 2-19. Installing Docking Doors Figure 2-20. Installing the Low er PCMCIA Door[...]

2-28 Removal and Replac ement HP Om nibook 6000/6100 Replacing the Motherboard Caution Replace the motherboar d only with one that is compatible with the Om nibook model, CPU m odule, and other PCAs—see the table below. Table 2-5. M otherboard and PCA Compatibility CPU Motherboard PCA Display interface PCA Power Supply PCA Volume PCA Omnibook 600[...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 29 Figure 2-21. Replacing Motherboard Components: Omnibook 6100 M odels Omnibook 6000 M odels Only 1. If present, rem ove the m ini-PCI card and mini- PCI panel. 2. Remove the screw from the display interface PCA, and carefully lift the PCA off of the connector underneath. 3. Carefully lift the pow[...]

2-30 Removal and Replac ement HP Om nibook 6000/6100 Figure 2-22. Replacing Motherboard Components: Omnibook 6000 M odels Reassembly Procedure All M odels 1. Install these com ponents from the old m otherboard on the new motherboard: display interface PCA, speaker assembly (Om nibook 6100 m odels only), v olume PCA, power supply PCA (Omnibook 6000 [...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 31 Storing Unit Information Electronically When replacing a motherboard PCA, you will need to download the Omnibook 6000/6100 serv ice package from the Partnership Web site (see page vi). This package contains the following: • Im age for creating a bootable Service Utilities floppy disk. • Read[...]

2-32 Removal and Replac ement HP Om nibook 6000/6100 Replacing the Bottom Case Installation Procedure 1. Install a new Microsoft Product ID label. 2. Transfer the old serial number label and install a new ov erlay, or create a new serial number label using the steps below. 3. Follow the “Reassembly Notes” on page 2- 26. Installing a New Serial [...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 33 Repairing the BIOS IC (HP Authorized Service Prov iders Only ) The BIOS IC of the com puter is not replaceable: • If the BI OS IC is defective, y ou m ust replace the power supply PCA on Omnibook 6000 models or the motherboard on Om nibook 6100 models. • However, if the BI OS IC m ight only [...]

2-34 Removal and Replac ement HP Om nibook 6000/6100 14 1 25 1 3 Figure 2-24. Boot-Block Jumper Remov ing Other Components (HP Authorized Service Prov iders Only ) Required Equipment • Small Phillips screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. Rem ove the seconda[...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 35 Component Removal Procedure Additional Steps Doors, docking Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). See the figure on page 2-27. Doors, PCMCIA Plug-in mo[...]

2-36 Removal and Replac ement HP Om nibook 6000/6100 Component Removal Procedure Additional Steps PCA, display interface Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). Remove the screw from the board (see the figur[...]

HP Om nibook 6000/6100 Removal and Replac ement 2- 37 Component Removal Procedure Additional Steps Socket, PCMCIA Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). 1. On the bottom of the computer, loosen the screw ho[...]

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HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-1 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the Omnibook and identify ing faulty m odules: • Troubleshooting information Troubleshooting the problem (page 3-3). Verify ing the repair (page 3-4). Sugge[...]

3-2 T roubleshooting and Diagnostic s HP Omnibook 6000/6100 Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that y ou follow the basic troubleshooting steps shown in the illustration below. Check the customer’ s descriptio n of the problem and an y support[...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-3 Checking for Customer A buse Some units m ay appear to have been dam aged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously dam aged, customer abuse cannot be declared. • If the dam age could have a cause other than custom[...]

3-4 T roubleshooting and Diagnostic s HP Omnibook 6000/6100 Swapping modules that m ay be defective with others known to be good is generally an ideal way to find the module responsible for the problem . A failure sy mptom is rarely caused by more than one module, so y ou will not usually need to replace more than one m odule to correct a particula[...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-5 Suggestions for Tr oubl eshooti ng Table 3-1. Scope of Diagnostic Tools Function e-Diagtools/ Diagtools‡ Powe r-On Self-Test Sy card PCCtest 450 DMI/Toptools (if installed) BIOS Setup Bootup Tests Describes Configures Processor Tes ts (System menu) Tests Descr ibes Memory Test s (Memory [...]

3-6 T roubleshooting and Diagnostic s HP Omnibook 6000/6100 If y ou cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-2. T roubleshooting Suggestions Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determ[...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-7 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Does not boot from a CD or DVD in the CD/DVD drive Make sure the CD or DVD is bootable. Use BIOS Setup to check the boot order. Restart the computer. Test the DVD driv e with the e-Diagtools diagnostics.[...]

3-8 T roubleshooting and Diagnostic s HP Omnibook 6000/6100 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Does not run on battery; empty battery indication. Check the battery and contacts. If one is available, try another battery. Battery or contacts. Motherboard. Battery does not charge. Check the power sou[...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-9 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Punctured display. Declared to be caused by customer abuse. Vertical crack near center of display. Usually caused by closing display w ith pencil-sized object on keyboard. Declared to be caused by custom[...]

3-10 Troubles hooting and Diagnostics HP Om nibook 6000/6100 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Floppy driv e General problems. Make sure floppy drive module is installed or connected correctly. Try using alternate connection (with or w ithout floppy cable). Check settings in BIOS Setup. Floppy dr[...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-11 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Audio No sound is audible. Increase sound volume (Fn+UP and software controls). Check settings in BIOS Setup. Check whether sound is enabled (audio-off button and software controls). Check for sound res[...]

3-12 Troubles hooting and Diagnostics HP Om nibook 6000/6100 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments LAN/Network General problems. Check connections. Try connecting a different computer to the cable. Check settings in BIOS Setup. Check settings in Control Panel. Make sure the LAN cable is Category 3, 4[...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-13 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Wireless General problems. Check TCP/IP setup in Control Panel. For W indows 98: try disabling DNS in TCP/IP setup. Check SSID, channel, and encryption settings: click wireless link icon in taskbar and [...]

3-14 Troubles hooting and Diagnostics HP Om nibook 6000/6100 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Computer gets abnormally hot Alway s set the computer on a flat surface, so that air can flow freely around and underneath it Make sure the air v ents are clear. Games and other programs that drive CPU [...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-15 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Computer is still on but stops responding. Press CTRL+ALT+DEL and end any application that is not responding. Slide and hold the power button four seconds to turn off and reset the computer. Press the b[...]

3-16 Troubles hooting and Diagnostics HP Om nibook 6000/6100 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Accessories Docking product I/O problems Make sure AC pow er is connected to the dock. Make sur e computer is fully inserted in dock. Check computer’s power supply. Check settings in BIOS Setup. Try u[...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-17 Diagnostic Tools This section describes the following diagnostic tools y ou can use for troubleshooting and repairing the Omnibook: • Omnibook e- Diagtools or Diagtools (below). • Power-on self-test (page 3- 24). • Sy card PCCtest 450 P C Card (page 3-27). • Desktop Management I n[...]

3-18 Troubles hooting and Diagnostics HP Om nibook 6000/6100 Running e-Diagtools The following steps describe e-Diagtools. Diagtools steps may differ slightly . 1. Restart the computer. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the m enu appears, press ENTER t o run e-Di agTools. 4. The first time y ou run the pro[...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-19 Note that the serial and parallel port tests are more thorough if y ou connect a loop-back connector to the port before running the test for that port. See the wiring diagrams below . 14 1 25 13 6 1 9 5 Figure 3-3. Serial and Parallel Loopback Connectors These connections are not used. Di[...]

3-20 Troubles hooting and Diagnostics HP Om nibook 6000/6100 Interpreting the Res ults The fo llowing table lists te st gr oups, e rro r cod e s, and suggestio ns for fo llow-up actions. Co nsider the se suggestions in co mbination with other tr o ublesho oting infor mation. Table 3-3. Omnibook Diagnostic Error Codes Code Suggestions Note: If the B[...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-21 Code Suggestions 0280h Check hard disk c onnectors and m otherboard connect or. Repl ac e the hard disk . Replace t he mot herboard. 0281h Replac e t he hard disk. 0290h Repeat t he t est. Repl ac e the hard disk . 0293h – 0296h Replace the hard di s k. 02AAh Check hard dis k connec t o[...]

3-22 Troubles hooting and Diagnostics HP Om nibook 6000/6100 Code Suggestions 2100h – 2102h Replace the di s play ass embl y. OB 6000: Replace the di s play interf ac e P CA. Al l models: Replace t he mot herboard. I f error also occurs with external m onitor, repl ac e the mot herboard. 2110h – 2120h OB 6000: Replac e t he di s play interf ac [...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-23 Code Suggestions Fan Tests 9001h If t he f an is already running, you will not hear a change. Chec k t he fan connec t ion. Check therm al c ont act bet ween heats i nk and CP U. Replace the heat s ink. Repl ac e the mot herboard. 9002h Reset the com puter. Replac e the m ot herboard. USB[...]

3-24 Troubles hooting and Diagnostics HP Om nibook 6000/6100 Pow er-On Self-Test Note If Quiet Boot is enabled in BIOS Setup (the def ault setting), pr ess ESC during boot to see PO ST mes sages. The PO ST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the computer boots. The sy stem [...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-25 The following table lists POST messages and explanations for reported problems. I f the sy stem fails after you m ake changes in BI OS Setup, reset the computer, enter BI OS Setup, and install the defaults or correct the error. Table 3-5. PO ST M essages Message Description 0200 Failure F[...]

3-26 Troubles hooting and Diagnostics HP Om nibook 6000/6100 Message Description 02F5: DM A Test Failed S erverB IOS2 tes t error: Cannot write t o extended DMA (Direct Mem ory A c cess ) regi s ters. 02F6: Softw are NMI Failed ServerBI OS 2 test error: Cannot generate s of t ware NMI (Non-Maskable Interrupt ). 02F7: Fa il-Safe Time r NMI Failed Se[...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-27 Sy car d PCCtest 450 CardBus Card (Optional) The PCCtest 450 CardBus Card (version 1.05) available from Sy card Technology is the only recomm ended diagnostic tool that tests the functionality of the PCMC IA slots using a PCMCIA card. It is a Ty pe II CardBus Card that works with compatib[...]

3-28 Troubles hooting and Diagnostics HP Om nibook 6000/6100 Desktop Management Interface (DM I) The Desktop Management I nterface (Windows 98) and Windows Management I nstrum entation (Windows 2000) are basically sets of rules for accessing information about a com puter. DMI/WMI allows an application to determine, for exam ple, the operating sy st[...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-29 BIOS Setup Ut ility The BIOS Setup utility provides access to basic configuration settings. I t is independent of the operating system . Running the BIOS Setup Utility 1. Close all applications, then click Start, Shut Down, Reboot. (If necessary , y ou can press CTRL+AL T+DEL to reboot .)[...]

3-30 Troubles hooting and Diagnostics HP Om nibook 6000/6100 Unique Dock ID Sets whether the computer creates a unique hardw are profile for each dock (Enabled) or uses a common profile for all docks (Disabled). Enabled UUID Displays the v alue of the 16-byte UUID (Universally U nique ID) as 32 hex characters. Detected automatically Sy stem Dev ice[...]

HP Om nibook 6000/6100 Troubles hooting and Diagnostics 3-31 Undock* Sets whether a user passw ord is required when undocking the computer. Requires the administrator password for changes. (W indows 98 only.) Disabled Internal hard disk drive lock* Encodes the current user password (or administrator password if that is the only password set) on the[...]

3-32 Troubles hooting and Diagnostics HP Om nibook 6000/6100 Exit Menu Save Changes and Ex it Sav es Setup changes, then ex its and reboots. Discard Changes and Exit D iscards any Setup changes made since last save, then exits and reboots. D oes not affect password, date, or time changes. Get Default Values Restores default settings, and remains in[...]

HP Om nibook 6000/6100 Replaceable Parts 4-1 4 Replaceable Parts This chapter contains an exploded view of the Om nibook and the following lists of parts: • Omnibook replaceable parts (page 4- 3). • Accessory replacem ent parts (page 4-8). • Part number reference (page 4-9).[...]

4-2 Replaceable Par ts HP Omnibook 6000/6100 Figure 4-1. Exploded View[...]

HP Om nibook 6000/6100 Replaceable Parts 4-3 Table 4-1. Omnibook Replaceable Parts Exchange Omnibook User- Description Part Number Part Number 6100 6000 Repl. Antennas, kit F3257-60952 • 1 Front antenna PCA (see above kit) • 2 Rear antenna PCA (see above kit) • 15 Cover, left corner (14” and 15” displays) (see above kit) • 3 Battery, ma[...]

4-4 Replaceable Par ts HP Omnibook 6000/6100 Exchange Omnibook User- Description Part Number Part Number 6100 6000 Repl. Covers, user kit F2140-60914 •Y e s 7 Cover, mini-PCI (no modem) (see above kit) • Yes 8 Cover, SDRAM (see above kit) • Y es 15 Cover, left corner (14” and 15” displays) (see above kit) • Y es 16 Cover, right corner ([...]

HP Om nibook 6000/6100 Replaceable Parts 4-5 Exchange Omnibook User- Description Part Number Part Number 6100 6000 Repl. 19 Driv e, hard disk (30 GB, 9.5 mm, T oshiba) 0950-4176 F3257-69103 •• Y e s 19 Feet/bumpers, kit F2072-60926 • Y es 20 Bumpers, display (16 in kit) (see above kit) • Y es 21 Covers, display screw (16 in kit) (see above [...]

4-6 Replaceable Par ts HP Omnibook 6000/6100 Exchange Omnibook User- Description Part Number Part Number 6100 6000 Repl. 23 Keyboard, Sw edish/Finnish F3257-60915 • 23 Keyboard, Sw iss F2072-60939 • 23 Keyboard, Sw iss F3257-60916 • 23 Keyboard, T raditional Chinese F2072-60950 • 23 Keyboard, T raditional Chinese F3257-60919 • 23 Keyboard[...]

HP Om nibook 6000/6100 Replaceable Parts 4-7 Exchange Omnibook User- Description Part Number Part Number 6100 6000 Repl. Screws, kit F3257-60947 •Y e s Screw, M 2x 4mm (see abov e kit) • Yes Screw, M 2x 13mm (see above kit) • Yes Screw, M 2x 15mm (see above kit) • Yes Screw, M 2.5x 2mm (wide-head) (see above kit) • Yes Screw, M 2x 3mm (se[...]

4-8 Replaceable Par ts HP Omnibook 6000/6100 Table 4-2. Accessory Replaceable Parts Exchange Omnibook User Description Part Number Part Num b e r 6100 6000 Repl. Adapter, AC (60 watt) 0950-3634 •Y e s Adapter, AC (60 watt ultraslim, 19 V output) 0950-3988 • • Yes Adapter, auto/air (75 watt) F1455-80003 • • Y es Adapter, docking module bay[...]

HP Om nibook 6000/6100 Replaceable Parts 4-9 Table 4-3. Part Number Reference Exchange Omnibook User- Part Number Part Number Description 6100 6000 Repl. 0950-3634 Adapter, AC (60 watt) •• Y e s 0950-3725 F1660-69110 Drive, hard disk (12 GB, 9.5 mm,T oshiba) • Y es 0950-3731 Drive, hard disk (6 GB, 9.5 mm, Fujitsu) • Yes 0950-3732 F1660-691[...]

4-10 Replaceable Parts HP Om nibook 6000/6100 Exchange Omnibook User- Part Number Part Number Description 6100 6000 Repl. 5184-2085 MS W 2K OS COA •• Y e s 5184-2097 MS W 98 OS COA • • Yes 7121-7525 Label, serial overlay • • 8120-6312 Cord, power, Australia #ABG (2w ) • • Yes 8120-6313 Cord, power, U.S #ABA (2w) • • Yes 8120-631[...]

HP Om nibook 6000/6100 Replaceable Parts 4-11 Exchange Omnibook User- Part Number Part Number Description 6100 6000 Repl. F2072-60913 F2072-69013 PCA, motherboard (Pentium) • F2072-60914 F2072-69014 PCA, motherboard (Celeron) • F2072-60915 PCA, display interface • F2072-60917 F2072-60917 Display assembly , 14.1” XGA • F2072-60918 F2072-60[...]

4-12 Replaceable Parts HP Om nibook 6000/6100 Exchange Omnibook User- Part Number Part Number Description 6100 6000 Repl. F2073-60955 Recovery C D, German, NT 4 (Mfg. P/N F2072- 12055) • F2073-60956 Recovery C D, Spanish, NT4 (M fg. P/N F2072- 12056) • F2073-60957 Recovery C D, French, NT4 (M fg. P/N F2072- 12057) • F2073-60958 Recovery C D, [...]

HP Om nibook 6000/6100 Replaceable Parts 4-13 Exchange Omnibook User- Part Number Part Number Description 6100 6000 Repl. F2140-60925 Recovery C D, German, W 98 (Mfg. P/N F2140- 12025) • F2140-60926 Recovery C D, Spanish, W 98 (Mfg. P/N F2140- 12026) • F2140-60927 Recovery C D, French, W 98 (Mfg. P/N F2140- 12027) • F2140-60929 Recovery C D, [...]

4-14 Replaceable Parts HP Om nibook 6000/6100 Exchange Omnibook User- Part Number Part Number Description 6100 6000 Repl. F2140-60961 Cover, mini-PCI (Ambit card) •Y e s F2140-60962 Cover, mini-PCI (3Com card) • Yes F2140-60964 F2140-69064 PCA, motherboard (Celeron) • F2196-80001 Card, PC (3Com Bluetooth) • Yes F3257-60901 Keyboard, US Engl[...]

HP Om nibook 6000/6100 Replaceable Parts 4-15 Exchange Omnibook User- Part Number Part Number Description 6100 6000 Repl. F3257-60950 Feet/bumpers, kit •Y e s F3257-60951 Corner covers, kit • Yes F3257-60952 Antennas, kit • F3257-60956 Pad, thermal • • F3257-60999 CD, T raining • F3257-69100 Drive, hard disk (10 G B, 9.5 mm, IBM Diablo)[...]

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HP Om nibook 6000/6100 Referenc e Inform ation 5-1 5 Reference Information This chapter includes the following reference information: • Password removal policy . • Display quality statem ent. Passw ord Remova l Policy If the user forgets the sy stem password, the user calls Technical Support to determine the proper remov al procedure. The user [...]

5-2 Ref erence Infor mation HP Om nibook 6000/6100 Hew l ett-Packard Display Quality Statement TFT display m anufacturing is a highly precise but imperfect technology , and m anufacturers cannot produce large displays that are cosm etically perfect. Most, if not all, TF T displays exhibit som e level of cosmetic im perfection. These cosmetic im per[...]

HP Om nibook 6000/6100 Referenc e Inform ation 5-3 Table 5-1. Omnibook 6000/6100 LCD Guidelines Ty pe of Imperfection Imperfections Not Allowed Electrical Imperfections: Bright dots (a) Dark dots (a) • 7 or more single bright dots. • 7 or more single dark dots. • 9 or more total (bright and dark combined) defective dots. • Any occurrence of[...]

5-4 Ref erence Infor mation HP Om nibook 6000/6100 Serv ice Notes and Obsolete Parts Service notes containing im portant repair information for the HP Omnibook 6000/6100 will be issued periodically as needed. These notes are av ailable online at the Partnership Web site—see page vi. Service notes often describe new repair parts that replace obsol[...]

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Part Number F3257-90025 Printed in U.S.A. 6/01[...]