HP (Hewlett-Packard) E0M20UAABA manuale d’uso

HP 2000 Notebook PC Compaq CQ58 Notebook PC Maintenance and Service Guide[...]

© Copyright 20 13 Hewlett-Packard Development Company, L.P. AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Blueto oth is a trademark owned by its proprietor and used by Hewlett- Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows [...]

Safety warning notice WARNING! To reduce the possibility of hea t-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or r[...]

iv Safety warning notice ENWW[...]

Table of contents 1 Product descript ion .... ........... .......... .......... .......... ........ .......... ......... ........... .......... ........ ... ...... ........... ........ ...... 1 2 External compon ent identification ............... ................ ................. ........... ................. .............. .............. ........[...]

Packaging and trans porting guidelines ....................................................... 34 Component replacement procedures ......................................................................................... ..... ................... 36 Service tag and PCID label ........ ............. ............... ............. ............... ....[...]

Creating HP Recovery media ................. ........................................... ........................................ ....... 108 Restore and recovery .... ....................... ..... ............. ....................... .................... ................. . ...................... ........ 110 Using Windows Refresh for quick and e[...]

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1 Product description Category Description AMD models Intel models Product name Compaq CQ58 Notebook P C √ HP 2000 Notebook PC √√ Processors AMD processors A6-5200, 2.0- GHz processor (1600-MHz memory speed, quad core, 25 W) √ A4-5000, 1.5- GHz processor (1600-MHz memory speed, dual core, 15 W) √ C-70 1.33-GHz processor (1066- MHz memory [...]

Category Description AMD models Intel models B980 2.40-GHz processor (2. 0-MB L3 cache, dual core, 35 W) √ B970 2.30-GHz processor (133 3-MHz memory speed, 2.0-MB L3 ca che, dual core, 35 W) √ B960 2.20-GHz processor (2. 0-MB L3 cache, dual core, 35 W) √ Intel Celeron processor 1000M 1.8-GHz processor (2. 0-MB L3 cache, dual core, 35 W) √ B[...]

Category Description AMD models Intel models Supports the following configurations: ● 6144-MB total system memory ( 4096×1 + 204 8×1; not supported on a 32-bit oper ating system) ● 4096-MB total system memory (4096×1 or 2048× 2) ● 2048-MB total system memory (2048×1) √√ Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37[...]

Category Description AMD models Intel models HDMI version 1.4 suppo rting 1920 ×1200 @ 60Hz √√ RJ-45 (Ether net, includes l ink and activity light s) √√ USB 2.0 (3 po rts) √√ VGA (Dsub 15 pin) supporting 2048×15 36 external resolution @ 75 Hz, hot plug and unplug and auto-detection for correct out put to wide-aspect vs. standard aspec[...]

2 External component identification Right side Component Description (1) Optical drive Reads an op tical disc. NOTE: On select models, the optical drive also w rites to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. ([...]

Left side Component Description (1) External monitor port Connects an ex ternal VGA monitor or projector. (2) Vent Enables airf low to cool internal comp onents. NOTE: The computer f an starts up automatical ly to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ[...]

Component Description (9) Hard d rive l ight ● Blinking white: The hard drive is bein g accessed. (10) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibe[...]

Display Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outsi de of the computer. (2) Internal microphone Records sound. (3) Webcam Records video, captures st ill photographs, and allows video confere[...]

Top TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● Amber: The TouchPad is enabled. ● Off: The TouchPad is disabled. (3) TouchPad zone Moves the o n-screen poin ter and selects or activates items on the screen. (4) Left TouchPad b utton Functions like th e left button on an external m[...]

Lights Component Description (1) Caps lock light White: Caps lock is on , whic h switches the keys to all capital letters. Off: Caps lock is off. (2) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded compon[...]

Buttons Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. If the computer has stopped responding and Microsoft® Win[...]

Keys Component Description (1) esc key Displays system information when pressed i n combination with the fn key. (2) fn key Displays system information when pressed i n combination with the esc key. (3) Windows 8 logo key Windows 8: Returns you to the Start screen from an open app or the Desktop. NOTE: Pressing the Windows logo key again will retu [...]

Bottom Component Description (1) Ba ttery bay Holds the battery . (2) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatica lly to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery rele ase latch Releases the batte[...]

Component Description (4) Wireless and memory module compartment Contains the wireless and memory modules. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the mod[...]

3 Illustrated parts catalog Computer major components ENWW Computer major components 15[...]

Item Compon ent Spare part number (1) Display assembly (not spared) NOTE: For display assembly spare part information , see Display assembly subcomponents on page 20 . (2) Keyboard (includes keyboard cable): NOTE: For a detailed list of ke yboard spare parts, see Sequenti al part n umber li sting on page 25 . 698694-xx1 (3) Power button board (incl[...]

Item Compon ent Spare part number For use only with models with an AMD C-70 processor ● Models without Windows 8 713023-001 ● Models with Windows 8 Standa rd 713023-501 For use only with models with an AMD C-60 processor ● Models without Windows 8 693564-001 ● Models with Windows 8 Standa rd 693564-501 For use only with models with an AMD E[...]

Item Compon ent Spare part number (15) Processor (includes replacement thermal materials): NOTE: Only valid on models with Intel processors. On AMD models, the processor comes with the system board and cannot be removed. Intel Core i5 processor s (3.0-MB L3 cache, dua l core, 35 W ): ● 3230M 2.60-GHz processor 711903-001 ● 3210M 2.50-GHz proces[...]

Item Compon ent Spare part number 4 GB 641369-001 2 GB 652972-001 (18) Hard drive (2.5-in, SATA; doe s not includ e hard drive cable or bracket): NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 750-GB, 5400-rpm 634250-001 640-GB, 5400-rpm 669300-001 500-GB, 5400-rpm 669299-001 320-GB[...]

Display assembly subcomponents Item Compon ent Spare part number (1) Display bezel : For use with Compaq models 689676-001 For use with HP models 689675-001 (2) Webcam/microphone module VGA 685112-001 HD 703461-001 20 Chapter 3 Illustrated parts catalog ENWW[...]

Item Compon ent Spare part number (3) Raw display panel , 39.6-c m (15.6-inch), HD, LED, BrightView 689690-001 (4a) Top hinge covers (4b) Side hinge covers (5) Hinges (include hinges and left and right hinge covers) 689679-001 (6) Display cable (includes display panel cable and webcam /microphone cable) 689677-001 (7) Antennas (includes wireless an[...]

Mass storage devices Item Compon ent Spare part number (1) Hard drive (2.5-in, SATA; does not includ e hard drive cable or bracket): NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 750-GB, 5400-rpm 634250-001 640-GB, 5400-rpm 669300-001 500-GB, 5400-rpm 669299-001 320-GB, 5400-rpm 62[...]

Plastics kit Item Compon ent Spare part number Plastics Kit , includes: 689689-001 (1) Hard drive compartm ent cover (includes one captive screw, secured b y a C-clip) (2) Memory module/wireless module c ompartment cover (i ncludes one captive screw, secured by a C-clip) ENWW Plastics kit 23[...]

Miscellaneous parts Component Spare part number HP Smart AC adapter (65-W RC V) For use in all countries and regions except for India and China 693711-001 For use in India and China 693710-001 Power cord (3-pin, black, 1.83-m) For use in Australia 490371-011 For use in Europe, the Middle East, and Af rica 490371-021 For use in Indonesia 490371-D61 [...]

Sequential part number listing Spare part number Description 449137-001 RTC battery 490371-001 Pow er cord for use in North America (3- pin, black, 1.83-m) 490371-011 Pow er cord for use in Australia (3-pin, bla ck, 1.83-m) 490371-021 Pow er cord for use in Europe, the Middle East, and Africa (3-pin, black, 1.83-m) 490371-031 Pow er cord for use in[...]

Spare part number Description 676785-001 Int el Pentium B970 2.30-GHz processor (1333 -MHz memory speed, 2.0-MB L3 cache, dual core, 35 W; includes replacement thermal materials) 677152-001 Int el Core i3-2370M 2.40-GHz proce ssor (1333-MHz memory spe ed, 3.0-MB L3 cache, dual core, 35 W; includes replacement thermal materials) 680645-001 Int el Co[...]

Spare part number Description 689674-001 Base enclosure f or us e in models wi thout Windo ws 8 689675-001 Display bezel f or use with HP models) 689676-001 Display bezel f or use with Compaq models) 689677-001 Display cable (includes display panel ca ble and webcam /microphone cable) 689678-001 Pow er connector cable 689679-001 Hinges (includes hi[...]

Spare part number Description 698694-051 Ke yboard for use in Fran ce (includes keyboard ca ble) 698694-061 Ke yboard for use in Italy (includes k eyboard cable) 698694-071 Ke yboard for use in Spain (inc ludes keyboard cable) 698694-131 Ke yboard for use in Portugal (inc ludes keyboard cable) 698694-141 Ke yboard for use in Turkey (inc ludes keybo[...]

Spare part number Description 713163-001 Int el Core i3 3130M, 2.60 -GHz processor (3.0-MB L3 cac he, dual core, 35 W) 713164-001 Int el Pentium 2030M, 2.50-GHz proce ssor (2.0-MB L3 cache, d ual core, 35 W) 713165-001 Int el Core i3 2348M, 2.30 -GHz processor (3.0-MB L3 cac he, dual core, 35 W) 715890-001 Syste m board for use only with models wi [...]

30 Chapter 3 Illustrated parts catalog ENWW[...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to compl ete the removal and replacement pro cedures: ● Flat-bladed screwdriver ● Magnetic screwdri ver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations th[...]

Drive handling CAUTION: Drives are fragile components that must be ha ndled with care. To prevent damage to the computer, damage to a drive, or loss of information, obs erve these precautions: Before removing or inserting a har d drive, shut do wn the computer. If you ar e unsure whether the computer is off or in Hibernation, turn the computer on, [...]

Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plas tic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from S tyro[...]

Packaging and transporting gui delines Follow these grounding gu idelines when packaging an d transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sen sitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their container[...]

Equipment guidelines Grounding equipment mu st include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wris t strap connected to a ground ed system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the ski[...]

Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size an d location during removal and replacement. Service tag and PCID label Service tag When ordering pa rts or requesting information, pr ovide the computer serial number and model description provided on the service [...]

PCID label The PCID label provi des the informat ion required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the syst em board. The label may ha ve a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models ENWW Component repla cemen[...]

Computer feet Description Spare part number Rubber computer feet 691221-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locati ons illustrated be low. 38 Chapter 4 Removal and r eplacement procedures ENWW[...]

Battery Description Spare part number 6-cell, 55-Whr, 2.55- Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20- Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operat[...]

Display subcomponents (bezel, webcam, panel) This section describes removing dis play subcomponent s that do not require th at you remove the ent ire display assembly from the computer. You can remove the display bezel, webcam/microphone module , and display panel while the display assembl y is still attached to the computer. To remove the remainin[...]

4. Flex and disengage the inside edges of the bottom (3) , left and right sides (4) , and top (5) of the bezel. 5. Open the computer and position it on its side with the back and bottom facing y ou. ENWW Component repla cement procedures 41[...]

6. Use a tool to pry to bottom of the bezel fr om the display (1) , and then remove the bezel from the display (2) . 42 Chapter 4 Removal and r eplacement procedures ENWW[...]

7. To remove the webcam/microphone module: a. Remove the two broadhead Phillips PM2.5×2. 5 screws (1 ) that secure the display panel and hinges to the enclosure, and then tilt the display panel (2) away from the enclos ure as far as pos sible. ENWW Component repla cement procedures 43[...]

b. Disconnect the module cable from the module. 44 Chapter 4 Removal and r eplacement procedures ENWW[...]

c. Remove the webcam/microphone module. (The mo du le is attached to th e display enclosure with double-sided tape.) ENWW Component repla cement procedures 45[...]

8. To remove the display pa nel: a. Remove the fo ur Philli p s PM2.0×3.0 screws (1) that secure the disp lay hinges to the display pan el, and then tilt the display panel down (2) until it rests on the computer. b. Release the adhesive strip (1) that secures the display panel ca ble to the displa y panel, and then disconnect the display panel cab[...]

c. Release the webcam/microphone module cable that is sec ured to the back of the display panel with adhesive material, and th en rem ove the disp lay panel (3) . Reverse this procedure to reassemble and install the display bezel, webcam/micro phone module, and display panel. ENWW Component repla cement procedures 47[...]

WLAN module Description Spare part number Atheros AR9485 802.1 1b/g/n 1x1 WiFi A dapter 675794-001 Atheros 9485GN 802.11b/g/n 1x1 W iFi and 3012 Bluetooth 4. 0 Combo Adapter 655795-001 Broadcom 4313GN 802. 11b/g/n 1x1 WiFi and 20 702 Bluetooth 4.0 Comb o Adapter 657325-001 Ralink WLAN Ralink R ipple3 RT5390F_802.11 b/ g/n 1x1 PCIe HMC 670691-001 At[...]

To remove the WLAN module: 1. Loosen the memory module/wirele ss module compartment cover screw (1) , and then lift up on the tab (2) and remove the cover (3) . The memory module/wireless module compartment cover is available in the Plastics Kit. For more inform ation about the Plastics Kit, see Plastics kit on page 23 . 2. Disconnect the WLAN ante[...]

Reverse this procedure to install the WLAN module. 50 Chapter 4 Removal and r eplacement procedures ENWW[...]

Memory module Description Spare part number 4-GB (PC3, 12800, 1600-MHz) 641369-001 2-GB (PC3, 12800, 1600-MHz) 652972-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disco[...]

3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 52 Chapter 4 Removal and r eplacement procedures ENWW[...]

Hard drive NOTE: The hard drive spare part kit does not include the ha rd drive cable or bracket. The hard drive cable and bracket are included in the Hard Drive Hardware Kit. Description Spare part number 750-GB, 5400-rpm 634250-001 640-GB, 5400-rpm 669300-001 500-GB, 5400-rpm 669299-001 320-GB, 5400-rpm 622643-001 Hard Drive Hardw are Kit (includ[...]

3. Lift the hard drive (2) out of the hard dri ve bay. 4. Turn over the hard drive, then di sconnect the hard drive cable (1) from the hard dri ve. 5. Pull the sides of the hard drive bracket (2) out and away from the hard drive. 6. Remove the hard drive (3) from the bracket. Reverse this procedure to reassem ble and install the hard drive. 54 Chap[...]

RTC battery Description Spare part number RTC battery 449137-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3.[...]

Optical drive NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket. The optical drive cable and cable bracket are incl uded in the optical drive cable kit. See Optical drive cable on page 88 for more information about the optical drive cable and cable bracket. D[...]

5. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the opti cal drive. 6. Remove the optical drive bracket (2) . Reverse this procedure to reassem ble and install the optical drive. ENWW Component repla cement procedures 57[...]

Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard for use with French Canada NOTE: For a detailed list of keyboard spare parts, see Sequential part number listing on page 25 . 698694-xx1 Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether t[...]

4. Insert a screwdriver or similar small tool into the keyboard release hole (2) , and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1) , and then swing the ke yboard up and forward (2) until it rests upside[...]

8. Remove the keyboard (3) . Reverse this procedure to install the keyboard. 60 Chapter 4 Removal and r eplacement procedures ENWW[...]

Top cover NOTE: The top cove r spare part kit inc ludes the Touc hPad. However, it does not include the TouchPad cables. The TouchPad cables are included with the To uchPad button board. For more information on the TouchPad button board, see TouchPad button board on page 67 . Description Spare part number Top cover for use in blue HP models (includ[...]

2. Remove the eight Phillips PM2.5×6 .0 screws that secure the top cover to the computer. 3. Remove the four Phillips PM2.0×2.5 screws that secure the top cover to the computer. 62 Chapter 4 Removal and r eplacement procedures ENWW[...]

4. Remove the Phillips PM2.0×3.0 scr ew from the optical drive bay (1) and the three Phillips PM2.5×4.0 screws from the hard drive bay (2) that s ecure the top cover to the computer. 5. Turn the computer right-side up with the fr ont toward you, a nd th en open the computer. 6. Release the ZIF connectors to the power button board cable (1) and th[...]

7. Remove the eight Phillips PM2.0×4 .0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2) . Reverse this procedure to install the top cover. 64 Chapter 4 Removal and r eplacement procedures ENWW[...]

Power button board Description Spare part number Power button boa rd (includes cable) 689686-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect all external[...]

Reverse this procedure to instal l the power button board and cable. 66 Chapter 4 Removal and r eplacement procedures ENWW[...]

TouchPad button board Description Spare part number TouchPad button board (includes bra cket and cables) 689688-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. D[...]

5. Remove the TouchPad button board cable (4) from the opening in the to p cover, and then remove the TouchPad button board (5) . Reverse this procedure to inst all the TouchPad button board. 68 Chapter 4 Removal and r eplacement procedures ENWW[...]

Speakers Description Spare part number Speakers (includes le ft and right speakers and cable) 689693-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect all external d[...]

5. Remove the speakers (4) . Reverse this procedure to install the speakers. 70 Chapter 4 Removal and r eplacement procedures ENWW[...]

USB board Description Spare part number USB board (includ es cable) 689687-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect all external device s connected to the [...]

4. Remove the USB board (3) . Reverse this procedure to install the USB board. 72 Chapter 4 Removal and r eplacement procedures ENWW[...]

Power connector cable Description Spare part number Power connector cable 689678-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect all external device s[...]

4. Remove the power connector cable (3) . Reverse this procedure to install the power connector cable. 74 Chapter 4 Removal and r eplacement procedures ENWW[...]

Display assembly This section describes removing th e display assembly i n its entirety and disassembli ng all the display subcomponents. If you only need to remove the display bezel , webcam /microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webc am, pane[...]

2. Release the wireless antenna cables from the clips (2) built into the base enclosure. NOTE: Models may have eith er one or two antennas installed. CAUTION: Support the display as sembly when removing the following screws. Failure to support the display assembly can result in damage to th e display assembly and other computer co mponents. 3. Remo[...]

4. Remove the display as sembly (2) . NOTE: Models may have eith er one or two antennas installed. If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display beze l: a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 scr ews (2) that secure the display bezel to the display assembly. The M[...]

c. Remove the display bezel (6) . 2. To remove the webcam/microphone module: a. Remove the two broadhead Phillips PM2.5×2. 5 screws (1 ) that secure the display panel to the enclosure. b. Tilt the display panel (2) up. 78 Chapter 4 Removal and r eplacement procedures ENWW[...]

c. Disconnect the module cable (3) from the module. ENWW Component repla cement procedures 79[...]

d. Remove the webcam/microphone module. (The mo du le is attached to th e display enclosure with double-sided tape.) 80 Chapter 4 Removal and r eplacement procedures ENWW[...]

3. To remove the hinge covers : a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the display enclosure, and then re move the top hinge covers (2) . b. Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the display enclosure, and then re move the side hinge covers (2) . ENWW Compone[...]

4. To remove the display panel, cable, and hinges: a. Remove the fo ur Philli p s PM2.5×4.0 screws (1) that secure the disp lay pa nel to the enclosure, and then remove th e display panel (2) from the enclosure. b. On the back of the display panel, release the adhe sive strip (1) that secures the display panel c able to the display panel, and then[...]

d. Remove the display hinges (2) . 5. To remove the wireles s ante nna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the displ ay enclosure with double -sided tape.) b. Release the wireless ante nna cables from the clips (2) built into the dis[...]

System board NOTE: On models with Intel processors, you can remo ve the processor from the system board. The processor is included with the system board in AMD models and cannot be removed. NOTE: The system board spare part kit includes replacem ent thermal materials (inc luding a thermal pad). Description Spare part number System board for use onl[...]

Description Spare part number ● For use in models with Wind ows 8 Standard 715890-501 System board for use only with computer mode ls equipped with an AMD E1-1200 processor ● For use in models wit hout Windows 8 688278-001 ● For use in models with Wind ows 8 Standard 688278-501 System board for use only with computer models equipp ed with an [...]

NOTE: When replacing the system board, be sure that the f ollowing components are removed from the defective system board and installe d on the replacem ent system board: ● Memory module (see Memory module on page 51 ) ● RTC battery (see RTC battery on page 55 ) ● Fan/heat sink asse mbly (see Fan/heat sink assembly on page 90 ) ● Processor [...]

3. Tilt the system board up to the left slightly (2) , and then remove the system board (3) . NOTE: A thermal pad services a component on the bo ttom of the syste m board. Replacement thermal material is included with all system board spare part kits. Reverse this procedure to install the system board. ENWW Component repla cement procedures 87[...]

Optical drive cable Description Spare part number Optical drive cable (includes c able bracket) 685084-001 Before removing the optical drive cable, follow these steps : 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect [...]

3. Release the optical drive cable from the clips (4) built into the base enclosure. Reverse this procedure to in stall the optical drive cable. ENWW Component repla cement procedures 89[...]

Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Fan/heat sink assembly for use on ly with computer models equipped with an AM D processor 688281-001 Fan/heat sink assembly for use on ly with computer models equippe d with an Intel processor and a graphics s[...]

3. Remove the Phillips PM2.0×3.0 screw (3) that secures the fan to the system board. 4. Remove the fan/heat sink assembly (4) . NOTE: Due to the adhesive quality of the thermal mate rial locate d between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The following illustra[...]

NOTE: The following illustration show s the fan/heat sink assembly re moval process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. 92 Chapter 4 Removal and r eplacement procedures ENWW[...]

The thermal material must be thorou ghly cleaned from the surfac es of th e heat sink and the system board components each time the heat sink is removed. Repl acement thermal materials are included with the fan/ heat sink assembly, pro cessor, and sys tem board spare part kits. NOTE: The following illustration shows the replacement thermal material[...]

● Thermal paste is used on the proce ssor (1) and the heat sink section (2) that serv ices it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a gr aphics subsystem with discrete memory. ● Thermal paste is used on the proce ssor (1) and the heat sink secti[...]

● Thermal paste is used on the proce ssor (1) and the heat sink section (2) that serv ices it Reverse this procedure to reassemble an d install the fan/heat sink assemb ly. ENWW Component repla cement procedures 95[...]

Processor NOTE: This section applies only to computer models equipped with an Intel processo r. AMD processors come soldered to the s ystem board and cannot be removed or replaced. NOTE: On models with Intel processors you can remo ve the processor from th e system board. The processor is included with the system board in AMD models and cannot be r[...]

3. Disconnect the power fro m the computer by fi rst un plugging the power cord fr om the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39 ), and then remove the following components: ● WLAN module (see WLAN m odule on page 48 ) ● Hard drive (see Hard drive on page 53 ) ● Keyboard ([...]

2. Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the proce ssor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. 98 Chapter 4 Removal and r eplacement procedures ENWW[...]

5 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), co ntrols communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and prin ter). Setup Utility (BIOS) includes settings for the types of devices installe d, the startup sequence of the [...]

Downloading a BIOS update CAUTION: To reduce the ris k of damage to the compute r or an unsuccessful installation, download and install a BIOS update only when the computer is co nnected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional doc[...]

Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the compute r hardware is functioning properly. To start System Diagn ostics: 1. Turn on or restart the computer, quickly pres s esc , and the n press f2 . 2. Click the diagnostic test you want to run, and then follow the on -screen instructi ons. NOTE: I[...]

102 Chapter 5 U sing Setup Utility (BIOS) and System Diagnostics ENWW[...]

6 Specifications Computer specifications Metric U.S. Dimensions Depth 23.1 c m 9.09 in Width 34.2 cm 13.46 in Height (front to back) 3.00 to 3 .55 cm 1.18 to 1.40 in Weight 2.19 kg 4.84 lb Input power Operating voltage and c urrent 18.5 V dc @ 3.5 A or 1 9.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19 .5 V dc @ 4.62 A – 90 W Tempera ture Operat[...]

39.6-cm (15.6-in), HD display specifications Metric U.S. Active diagonal si ze 39.6-cm 15.6-in Resolution 1 366x768 (HD) Active area 344.232x193 .536 PPI 100 Surface treatment Anti-glare or B rightView Contrast rati o 300:1 (typical ) – Anti-glare 500:1 – BrightV iew Response time 8 ms Brightness 200 nits (typical) Viewing angle SVA Backlight L[...]

Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* Dimensions Height 7.0 mm 7.0 mm 7.0 mm 7.0 mm Length 10 0.4 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 115 g 98.8 g 95.0 g 98.8 g Interface type SATA SATA SATA SATA Transfer rate Synchronous (maximum) up to 300 MB/sec up to 300 MB/sec up to 300 MB/sec up to 30[...]

106 Chapter 6 Specifications ENWW[...]

7 Backing up, restoring, and recovering Your computer includes tools provided by HP an d the operating system to help you safeguard your information and retrieve it if you ev er ne ed to. These tools w ill help you return your computer to a proper working state or even back to the origin al factory state, all with simple steps. This chapter provide[...]

Creating recovery media and backups Recovery after a system failure is only as good as your most recent bac kup. 1. After you successfully set up the computer, create HP Recove ry medi a. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard[...]

● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, doub le-layer DVD±RW, or BD-RE (rewritabl e Blu-ray) discs; they are not compatible with HP Recovery Manager soft[...]

Restore and recovery There are seve ral options fo r recover ing your sy stem. Choose the method that best matches your situation and level of expertise: ● If you need to restore your person al files and data, you can use Windows File History to resto re your information from the backups you cr eated. For more information and steps for using File[...]

Using Windows Refr esh for quick and easy recovery When your computer is not working properly and you ne ed to regain system stability, the Windows Refresh option allows you to st art fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional ap plications that were not orig inally installed on the system at the factory. NO[...]

3. Click Change PC set tings in the bottom-right corner of the screen, and then select General from the P C settings screen. 4. Under Remove everything and reinstall Windows , select Get started , and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its origin[...]

Using HP Recovery media to recover You can use HP Recovery media to recove r the original sy stem. This method can be used if your syste m does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your co[...]

114 Chapter 7 Backing up, restoring, and recovering ENWW[...]

8 Power cord set requirements The wide-range input featur e of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the com puter meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand S[...]

Country/region Accredited agency Ap plicable note number The United States UL 2 1. The flexible cord must be Type HO5VV -F, 3-conductor, 0.75 mm 2 conductor size. Power cord set fittings (appliance co upler and wall plug) must bear the certification mark of the agency respon sible for evaluation in the country or region where it will be used. 2. Th[...]

118 Chapter 8 Power cord set requirements ENWW[...]

9R e c y c l i n g Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local la ws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic ha rdware, HP original print cartridges, and recharg[...]

Perform the following s teps: 1. Remove all screw covers (1) and screws (2 ) that secure the display be zel to the di splay assembly. 2. Lift up and out on the le ft and right insi de edges (1) and the top and bottom ins ide edges (2) of the display bezel until the bezel disen gages from the display assembly. 3. Remove the display beze l (3) . 120 [...]

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2) . 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display[...]

10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-s ide up. 122 Chapter 9 Recycl ing ENWW[...]

15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame f rom the disp lay panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this compon ent and causing exposure to the mercury. 18. Rem[...]

19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD pan el (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel a nd backlight. 124 Cha[...]

Index A AC adapter spare part number 27 AC adapter light identifying 5 action keys identifying 12 antennas illustrated 21 removing 83 spare part number 26 audio product descript ion 3 audio-in (microphone) jack identifying 6 audio-out (headphone) jack identifying 6 B back up personal files 108 base enclosure illustrated 19 spare part number 27 batt[...]

feet locating 38 spare part number 27 fn key identifying 12 G graphics product descript ion 2 grounding guidelines 32 guidelines equipment 35 grounding 32 packaging 34 transporting 34 workstation 34 H hard drive illustrated 19, 22 precautions 32 product descript ion 3 removing 53 spare part number 25 specifications 105 hard drive bay identifying 14[...]

optical drive rear bracket removing 56 spare part number 27 original system recovery 112 P packaging guidelines 34 PCID label 37 plastic parts service considerations 31 Plastics Kit spare part number 27 plastics Kit illustrated 16 plastics kit illustrated 23 pointing device 4 ports external monitor 6 HDMI 6 product descript ion 3 USB 5, 6 power but[...]

system restore point creating 108 restoring 110 T thermal pad spare part number 25 tools required 31 top cover illustrated 16 removing 61 spare part number 27 TouchPad button boar d illustrated 16 removing 67 spare part number 27 TouchPad buttons identifying 9 TouchPad light identifying 9 TouchPad on/off button identifying 9 TouchPad zone identifyi[...]