HP Color LaserJet 3000dn manuale d’uso

HP C olor L a se rJet 3000/3 6 00/3 8 00 Ser i es pr int er s Se r v i ce Manual[...]

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HP Color LaserJet 3000/3600/3800 Series printers Service Manual[...]

Copyright and license © 2005 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in[...]

Table of contents 1 Product information Quick access to printer information........................................... ............... ............ ............... ....... .............2 Printers at a glance................... .............................. .................... ............................ .......... .......................3 HP Col[...]

To check DIMM installation........ ............. ................. ...........................27 3 Maintenance Understanding approximate supplies-replacement intervals.......... .................. ....................... .............30 Replacing supplies...................... ..................... ................. . ....................... ......[...]

Image-formation system......................................................................................................... ............... 61 Image-formation process............... .............. ....................... .......... ................ ........................62 Latent-image formation stage..........................................[...]

Printed circuit assemblies (PCAs).............................................................................................. ......... 131 Low-voltage power-supply PCA...... ................... .............................. ................... ................131 DC controller PCA................... ................................. ...........[...]

Horizontal line................... ... .................. ........................................ . ................ ....... ........ .....213 White horizontal line............ .............................. ............................. ....................... ............ ..213 Color missing .................. ............ ......................[...]

Restoring the Service ID..................................................................................................... 23 5 Troubleshooting diagrams.................. ......................... .................. ................... ..................236 Connector locations............. ......................... .... ........... .............[...]

Appendix C Regulatory statements FCC regulations......................... .............................. ............................ ............................. ...................338 Declaration of conformity (HP Color LaserJet 3000 Series printer) .................... ......................... .......339 Declaration of conformity (HP Color Las[...]

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List of tables Table 1-1 Printer guides............ ................. ........................... . ............... .................. .............. ...........................2 Table 1-2 HP Color LaserJet 3000 Series printer configurations.................................................................. ... 3 Table 1-3 HP Color LaserJet 3600 Ser[...]

Table 7-1 Technical support Web sites..................... ............... .............. ............. ............................ .............251 Table 7-2 Accessories and supplies....................... ................................................ ....................... ...............251 Table 7-3 External panels and covers (1 of 2).....[...]

List of figures Figure 1-1 Front view (shown with optional 500-sheet paper feeder)........................ ..................... ................. .7 Figure 1-2 Back and side view........ ....................... ........................... ...................................... ... ........................8 Figure 1-3 Control panel buttons and ligh[...]

Figure 5-17 Remove the rear lower cover (2 of 2).................... ................. .......................... ................. .............83 Figure 5-18 Remove the left cover (1 of 5)...................................................................................... .................. 84 Figure 5-19 Remove the left cover (2 of 5).........[...]

Figure 5-67 Remove the pickup-drive assembly (10 of 13)....................... ...................... ........................... . ....122 Figure 5-68 Remove the pickup-drive assembly (11 of 13)....................... ...................... ........................... . ....123 Figure 5-69 Remove the pickup-drive assembly (12 of 13)...............[...]

Figure 5-117 Remove the 500-sheet feeder left cover (4 of 5).......... ...................... .............. ...................... .....160 Figure 5-118 Remove the 500-sheet feeder left cover (5 of 5).......... ...................... .............. ...................... .....160 Figure 5-119 Remove the 500-sheet feeder rear cover (1 of 3)........[...]

Figure 7-24 500-sheet feeder cassette (tray 3).......... ..................... ....................... ............... ............. .............302 Figure 7-25 500-sheet feeder paper-pickup assembly.............................................................................. ...... 304 Figure 7-26 500-sheet feeder PCA............................[...]

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1 Product information ● Quick access to printer information ● Printers at a glance ● Features at a glance ● Walkaround ● Control-panel overview ● Printer software ● Print-media specifications ENWW 1[...]

Quick access to printer information Several references are available for use with this printer. ● HP Color LaserJet 3000 Series printer : www.hp.com/support/clj3000 . ● HP Color LaserJet 3600 Series printer : www.hp.com/support/clj3600 . ● HP Color LaserJet 3800 Series printer : www.hp.com/support/clj3800 . Table 1-1 Printer guides Guide Desc[...]

Printers at a glance The HP Color LaserJet 3000, 3600, and 3800 Series printers are available in the following configurations. HP Color LaserJet 3000 Series printer Table 1-2 HP Color LaserJet 3000 Series printer configurations HP Color LaserJet 3000 printer HP Color LaserJet 3000n printer HP Color LaserJet 3000dn printer HP Color LaserJet 3000dtn [...]

HP Color LaserJet 3600 Series printer Table 1-3 HP Color LaserJet 3600 Series printer configurations HP Color LaserJet 3600 printer HP Color LaserJet 3600n printer HP Color LaserJet 3600dn printer ● 17 ppm print speed ● 100-sheet multipurpose tray (tray 1) and 250-sheet input tray (tray 2) ● Hi-Speed USB 2.0 port ● 64 MB RAM The features of[...]

Features at a glance Table 1-5 Features Feature HP Color LaserJet 3000 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printer Performance ● 533 MHz processor ● 360 MHz processor ● 533 MHz processor User interface ● Graphic display ● Control-panel help ● HP Easy Printer Care Software (a Windows ® - or[...]

Feature HP Color LaserJet 3000 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printer Connectiv ity ● Hi-Speed USB 2.0 cable interface ● HP Jetdirect full-featured embedded print server (standard on the HP Color LaserJet 3000n, 3000dn, and 3000dtn printers) ● HP Web Jetadmin software (standard on the HP Col[...]

Walkaround 1 2 3 4 5 6 7 8 Figure 1-1 Front view (shown with optional 500-sheet paper feeder) 1 Output bin extender 2 Output bin 3 Top cover (This part is called the upper cover in this service manual.) 4 Printer control panel 5 Front door (This part is called the front cover in this service manual.) 6 Tray 1 (holds 100 sheets of standard paper) (T[...]

2 3 1 4 5 Figure 1-2 Back and side view 1 On/off switch 2 Power connection 3 EIO slot (available on the HP Color LaserJet 3000 and 3800 Series printers) 4 Hi-Speed USB 2.0 port 5 Network port (available on the HP Color LaserJet 3000n, 3000dn, 3000dtn, 3600n, 3600dn, 3800n, 3800dn, and 3800dtn printers) 8 Chapter 1 Product information ENWW[...]

Control-panel overview The control panel provides controls for printer functions and shows messages about the printer, print jobs, and supplies status. Figure 1-3 Control panel buttons and lights Number Button or light Function 1 Stop button Halts the current job, presents a choice to resume or cancel the current print job, clears media from the pr[...]

You can perform most routine printing tasks from the computer through the printer driver or any software program. Use the control panel to access printer features that the printer driver or software program do not support. Any changes that you make from the computer override the printer control- panel settings. For information about using the print[...]

The supplies gauge shows the consumption levels of print cartridges (black, cyan, magenta, and yellow). When a non-HP print cartridge is installed, a ? might appear instead of the consumption level. The supplies gauge appears whenever the printer shows the Ready state, and whenever the printer shows a warning or error message concerning a cartridge[...]

Printer software The printing-system software is included with the printer. See the getting started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the printer features and communication with the computer. For a list of printer drivers and updated[...]

HP JetReady 4.2 transfers the prerendered pages from the host computer to the printer and communicates instructions to the printer about how to convert the pages to data that can be printed. The HP JetReady 4.2 PDL driver is available on the installation CD for the following operating systems: ● Windows 98, Windows Millennium Edition (Me) ● Win[...]

UNIX For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for UNIX. NOTE The HP Color LaserJet 3600 Series printer does not support UNIX printing. Linux For information, go to www.hp.com/go/linuxprinting . Utilities The HP Color LaserJet 3000, 3600, and 3800 Series printers are equippe[...]

Windows Macintosh OS ● Software installer automates the printing system installation ● Online Web registration ● PostScript Printer Description files (PPDs) for use with the Apple PostScript drivers that come with the Mac OS ● Use the HP Printer Utility to change printer settings, view the current status, and receive printer event updates f[...]

Print-media specifications For optimum results, use conventional 75-g/m 2 to 90-g/m 2 (20-lb to 24-lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. Supported media types Table 1-7 Tray 1 (multipurpose tray) media types Type Dimensions Weigh[...]

Input tray Letter Legal A4 A5 8.5 x 13 Executive (JIS) B5 (JIS) Custom Statement Envelope 1 Tray 2, tray 3 1 Supported envelope sizes are #10, Monarch, C5, DL, and B5. Table 1-10 Automatic 2-sided printing 1 Media size Dimensions Weight and thickness Letter 216 x 279 mm (8.5 x 11 in) 60 to 120 g/m 2 (16- to 32-lb bond) Legal 216 x 356 mm (8.5 x 14 [...]

18 Chapter 1 Product information ENWW[...]

2 Installation and configuration ● What is in the box ● Site requirements ● Connecting to a network or a computer ● Printer memory ENWW 19[...]

What is in the box The following items come in the box with the printer. 3 2 4 5 6 1 ? Stop Menu Ready Data Attention Figure 2-1 What is in the shipping box 1. Getting started guide 2. Warranty booklet 3. User guide on CD 4. Printer 5. Control-panel overlays (optional) 6. Power cord 20 Chapter 2 Installation and configuration ENWW[...]

Site requirements Select a sturdy, well-ventilated, dust-free area that is away from direct sunlight to position the printer. Allow enough space around the printer to open the doors and trays. Physical specifications Table 2-1 Physical dimensions for the HP Color LaserJet 3000/3600/3800 Series printers Product Height Depth Width Weight 1 Base model[...]

Connecting to a network or a computer To connect to a network 1. Connect the network cable to the printer. 2. Find the IP address. On the control panel, press Menu . Select INFORMATION , and then select PRINT CONFIGURATION . The IP address is on the embedded Jetdirect page, under “TCP/IP”. NOTE You might need to assign an IP address depending o[...]

4. Click Finish . If prompted, restart the computer. 5. Test the software installation. Print a page from any program to make sure that the software is correctly installed. NOTE If the installation failed, reinstall the software. To connect to a Macintosh computer 1. Connect a USB cable between the printer and the computer. NOTE HP does not recomme[...]

Printer memory NOTE This information applies to the HP Color LaserJet 3000 and 3800 Series printers only. The HP Color LaserJet 3000 and 3800 Series printers have one DIMM slot. ● More printer memory DIMMs are available in 128, 256, and 512 MB increments. ● Other DIMM-based printer languages and printer options are available. NOTE Single in-lin[...]

2. On the right side of the printer, gently pull the black tabs together, and then pull the formatter assembly from the printer. 3. Place the formatter board on a clean, flat, grounded surface. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out. 4. Rem[...]

5. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible. 6. Push down on the DIMM until both latches engage the DIMM. NOTE If you have difficulty inserting the DIMM, make sure[...]

8. Reconnect the power cable and USB or network cable, and then turn on the printer. 9. After installing a memory DIMM, see Enabling memory on page 27 . Enabling memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. To enable memory for Window s 1. On the Start menu, point to Settings , and click Printer[...]

28 Chapter 2 Installation and configuration ENWW[...]

3 Maintenance ● Understanding approximate supplies-replacement intervals ● Replacing supplies ● Managing the print cartridge ● Cleaning the printer ● Calibrating the printer ● Tools for troubleshooting ENWW 29[...]

Understanding approximate supplies-replacement intervals The following table lists the estimated replacement intervals for supplies and the control-panel messages that prompt you to replace each item. Usage conditions and print patterns can cause results to vary. Item Printer message Page count (HP Color LaserJet 3000) Page count (HP Color LaserJet[...]

Replacing supplies When you use genuine HP supplies, the printer automatically notifies you when supplies are nearly depleted. The notification to order supplies allows ample time to order new supplies before they need to be replaced. Locating supplies Supplies are identified by their labeling and their blue plastic handles. The following figure il[...]

Replacing the fuser CAUTION The fuser might be hot. 1. Turn the printer off. 2. Open the upper (top) cover. 3. Squeeze the two blue fuser locking levers to release the fuser. 4. Rotate the old fuser up and out of the printer. 5. Install the new fuser. 6. Close the upper (top) cover. 32 Chapter 3 Maintenance ENWW[...]

Managing the print cartridge This section provides information about HP print cartridges, including their life expectancies, how to store them, and how to identify genuine HP supplies. Information also appears about non-HP print cartridges. HP print cartridges When you use a genuine HP print cartridge, you can obtain several types of information: ?[...]

Checking the supply level You can check the toner-supply level by using the control panel, the embedded Web server, or HP Web Jetadmin. Using the control panel 1. Press Menu to open the MENUS . 2. Press to highlight INFORMATION . 3. Press to highlight PRINT SUPPLIES STATUS . Using the embedded Web server 1. In your browser, type the IP address for [...]

To replace the print cartridge 1. Open the front cover and ETB unit. CAUTION Do not place any item on the transfer unit while it is open. If the transfer unit is punctured, print-quality problems could result. 2. Remove the used print cartridge from the printer. ENWW Managing the print cartridge 35[...]

3. Remove the new print cartridge from the bag, and remove the tape-seal. Place the used print cartridge in the bag for recycling. 4. Align the print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated. NOTE If a cartridge is in the wrong slot, the message INCORRECT COLOR CARTRIDGE appears on the cont[...]

Cleaning the printer Clean the outer surfaces with an HP Toner Cleaning Cloth or a water-dampened cloth. WARNING! Before you begin these steps, turn the printer off and unplug all power cords to avoid shock hazard. Be careful when cleaning around the fuser area. It might be hot. CAUTION To avoid permanent damage to the print cartridge, do not use a[...]

Calibrating the printer Calibration is a printer function that optimizes print quality. If you experience any print-quality problems, calibrate the printer. 1. Press Menu . 2. Press to highlight CONFIGURE DEVICE , and then press . 3. Press to highlight PRINT QUALITY , and then press . 4. Press to highlight FULL CALIBRATE NOW , and then press . 38 C[...]

Tools for troubleshooting Using printer information pages NOTE Printer information pages for the HP Color LaserJet 3600 Series printer are available in English only. Page description How to print the page Menu map Shows the control-panel menus and available settings 1. Press Menu . 2. Press to highlight INFORMATION , and then press . 3. If PRINT ME[...]

Page description How to print the page File directory (HP Color LaserJet 3000 and 3800 Series printers only) Shows information for all installed mass-storage devices 1. Press Menu . 2. Press to highlight INFORMATION , and then press . 3. Press to highlight PRINT FILE DIRECTORY , and then press . NOTE This option does not appear if no mass-storage d[...]

NOTE When the printer is directly connected to a computer, use the HP Easy Printer Care Software to view the printer status. ● View printer-control status information. ● Set the type of media that is loaded in each tray. ● Determine the remaining life of all supplies and order new ones. ● View and change tray configurations. ● View and ch[...]

Embedded Web server sections Tab or section Description Information tab Provides printer, status, and configuration information ● Device Status : Shows the printer status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print media set for each tray. To change the def[...]

Tab or section Description ● Wake Time : Use to set or edit a wake time for the printer. ● Restrict Color : Use to set color-print-job user restrictions. NOTE The Settings tab can be password-protected. If this printer is on a network, always consult with the printer administrator before changing settings on this tab. Networking tab Provides th[...]

To use the HP Easy Printer Care Software Use one of the following methods to open HP Easy Printer Care Software: ● On the Start menu, select Programs , select HP , and then select HP Easy Printer Care Soft w are . ● In the Windows system tray (in the lower-right corner of the desktop), double-click the HP Easy Printer Care Software icon. ● Do[...]

Section Description Device List tab Shows information about each printer in the Devices list ● Printer information, including printer name, make, and model ● An icon (if the View as drop-down box is set to Tiles , which is the default setting) ● Any current alerts for the printer If you click a printer in the list, the HP Easy Printer Care So[...]

Item Description Firmware Update Transfers updated firmware files from the computer to the printer Duplex Mode Turns on the automatic two-sided printing mode Resolution Changes the resolution settings, including the REt setting Lock Resources Locks or unlocks storage devices, such as a hard disk Stored Jobs Manages print jobs that are stored on the[...]

4 Theory of operation This chapter presents an overview of the major components of the HP Color LaserJet 3000/3600/3800 Series printers, and includes a detailed discussion of the image-formation system. ● Engine control system ● Laser/scanner system ● Pickup-and-feed-system ● Image-formation system ENWW 47[...]

Engine control system The engine control system coordinates all printer functions and drives the other three systems. The engine control system contains these components: ● DC controller ● High-voltage power-supply PCB ● Low-voltage power unit Figure 4-1 Engine control system components Table 4-1 Sequence of operation Period Duration Purpose [...]

Period Duration Purpose Remarks PRINT From the end of INTR period until the fuser paper sensor detects the trailing edge of paper Forms the images on the photosensitive drum and transfers the toner image to the print media Performs image stabilization at a specified print interval or at specified times LSTR (Last rotation) From the end of the PRINT[...]

Motors, fans, and solenoids Figure 4-3 Motors, fans, and solenoids 1. Main fan (FM1) 2. Fuser drive motor (M1) 3. Print-cartridge drive motors (M6, M7, M8, M9)) 4. Pickup-and-feed motor (M4) 5. Developing separation solenoids (SL5014, SL5015) 6. ETB drive motor (M5) 7. Developing separation solenoid (SL5011) 8. Cassette pickup solenoid (SL5012) 50 [...]

9. Multipurpose tray pickup solenoid (SL5013) NOTE The following parts are included only on duplexing printer models. 10. Duplex reverse-drive motor (M11) 11. Duplex flapper solenoid (SL10) 12. Duplex-feed-drive motor (M10) 13. Door fan (duplex models only) (FM2) ENWW Engine control system 51[...]

Laser/scanner system The formatter sends video signals to the DC controller, which controls the laser/scanner. When the laser/scanner system receives those signals it converts them to latent images on the photosensitive drum. Figure 4-4 Laser/scanner system 52 Chapter 4 Theory of operation ENWW[...]

Pickup-and-feed-system The pickup and feed system consists of several types of feed rollers and sensors. The DC controller drives the system by controlling the feed motor (M4), ETB motor (M5), and four drum motors (M6, M7, M8, M9) and the solenoids for the trays. In models that include an automatic duplex accessory, the duplexing feed motor (M10) a[...]

Sensors in the pickup-and-feed system trays (cassettes) Paper sensors detect media in the trays. Other sensors react to the media as it moves through the paper path. If the media does not reach or pass each sensor within a specified time period, the DC controller determines that a jam has occurred and alerts the formatter. In models that include an[...]

SR708 Multipurpose-tray paper-position sensor (HP Color LaserJet 3000 and 3800 Series printers only) SR709 Cassette paper-presence sensor SR710 Top-of-page sensor SR714 One-sided paper sensor SR6001 Paper-warp sensor SR6005 Fuser paper sensor SW2 Cassette-presence switch Cassette pickup mechanism When the cassette is correctly installed, SW2 detect[...]

Multipurpose-tray pickup mechanism The cassette must be installed in order for the multipurpose (MP) tray to operate. The MP tray paper sensor (SR707) detects whether media is present in the MP tray. When the cassette is correctly installed and media is present, the MP tray pickup operation begins. 1. The DC controller receives a print command from[...]

Media type HP CLJ 3800 HP CLJ 3600 HP CLJ 3000 (full- color mode) HP CLJ 3000 (monochrome mode) Plain 22 ppm 13.6 to 14 ppm 7.5 ppm 30 ppm Rough 17.6 to 18 ppm 13.6 to 14 ppm 7.5 ppm 15 ppm Thin 22 ppm 13.6 to 14 ppm 7.5 ppm 30 ppm Thick 17.6 to 18 ppm 13.6 to 14 ppm 7.5 ppm 15 ppm Thicker 17.6 to 18 ppm 13.6 to 14 ppm 7.5 ppm 15 ppm Postcard 4/5-s[...]

Sensor jam detection 1 3 2 4 5 5 1. Cartridge sensor assembly 2. Paper and registration sensor covers 3. Cassette media sensor (HP Color LaserJet 3600 and 3800 only) 4. Temperature sensor 5. Media-sensor assembly (500-sheet feeder) 58 Chapter 4 Theory of operation ENWW[...]

The following jams can occur during operation: ● Pick-up delay jam. The printer makes three attempts to pick up media from a tray. When the top- of-page sensor (SR710) does not detect the leading edge of a page within a specific time after the third attempt, the printing operation stops. The time varies depending on the printer model and the medi[...]

of the second side of the paper within a specific time after the duplexing feed motor (M10) started rotating. HP CLJ 3000: approximately 2.0 seconds (in Normal print mode) HP CLJ 3600: for black printing in Normal mode, 1.4 seconds; for color printing, 2.5 seconds HP CLJ 3800: approximately 2.5 seconds (in Normal print mode) ● Residual-paper jam.[...]

Image-formation system The image-formation system, which forms a toner image on media, consists of several interdependent systems: ● Electrostatic latent-image-formation ● Developing ● Transfer ● Fuser ● Drum cleaning The printer includes four print cartridges that contain the toner than is used to create the image on the media. Toner is [...]

Image-formation process Laser printing requires the interaction of several different technologies including electronics, optics, and electrographics to provide a printed page. Each process functions independently and must be coordinated with the other processes. Image formation consists of the following five processes: 1. Latent-image formation 2. [...]

Figure 4-10 Image-formation steps Latent-image formation stage During the three steps that comprise this stage, a latent image is formed by applying a negative charge to the photosensitive drum. You cannot see this image on the drum. Step 1: pre-exposure The pre-exposure LED hits the photosensitive drum surface and eliminates any residual charge on[...]

Figure 4-11 Pre-exposure Step 2: primary charging A high-voltage dc bias is applied to the primary charging roller, which is made of conductive rubber and is in contact with the drum surface. As the roller moves across the drum, it applies the negative charge to that surface. Step 3: laser-beam exposure The laser beam scans the photosensitive drum [...]

Step 5: media feed The printer generates electrostatic force to pull a sheet of print media to the ETB. The sheet adheres to the belt and travels between the ETB engaged motor and the attraction roller. The attraction roller transfer positive dc bias to the media so that the negatively charged toner can be easily transferred from the drum to the sh[...]

Figure 4-15 Separation from the drum Step 8: separation from the ETB The elasticity of the print media causes it to separate from the ETB. The static-charge eliminator is not involved during this step. Fusing stage Until the fusing stage is complete, the image is not permanently affixed to the print media. The toner can be easily smudged until the [...]

Step 10: drum cleaning The cleaning blade scrapes the residual toner off the surface of the photosensitive drum and deposits it in the waste-toner container. The drum is now clear, and is ready for the next image- formation process. Print cartridge This printer has four print cartridges: magenta (M), cyan (C), yellow (Y), and black (Bk). Each cartr[...]

Print-cartridge activation A memory tag is a nonvolatile memory that is built into the print cartridge. The DC controller reads and writes data that is stored in the memory tag. The DC controller reads data at the following times: ● When the power is turned on ● When someone closes the front cover ● When it receives a command from the formatt[...]

5 Removal and replacement ● Removal and replacement strategy ● External doors, covers, and panels ● Internal assemblies ● Printed circuit assemblies (PCAs) ● Sensors ● 500-sheet feeder ENWW 69[...]

Removal and replacement strategy Introduction This chapter describes the removal and replacement of field-replaceable units (FRUs) only. Replacing FRUs is generally the reverse of removal. Occasionally, notes are included to provide directions for difficult or critical replacement procedures. HP does not support repairing individual subassemblies o[...]

Required tools ● #2 Phillips screwdriver with a magnetic tip and a 152-mm (6-inch) shaft length ● Small flatblade screwdriver ● Needle-nose pliers ● ESD mat (if one is available) ● Penlight (optional) CAUTION Always use a Phillips screwdriver (callout 1). Do not use a pozidrive screwdriver (callout 2) or any motorized screwdriver. These c[...]

Types of screws Illustration Description Size Part Number Use Screw with washer M3X8 XA9–1420–000CN Used to secure metal components to metal components (for example, a ground wire to the frame) Screw, RS M3X6 M3X10 XA9–1499–000CN Used to secure metal to metal Screw, tapping, truss head M4X10 XB4–7401–000CN Used to secure anything to pla[...]

Service approach Printer repair normally begins by using the printer internal diagnostics and the following two-step process: 1. Isolate the problem to the major system (for example, the network or server, or the printer). 2. Troubleshoot the problem by using the procedures in chapter 6. After a faulty part is located, the printer can usually be re[...]

Print cartridges 1. Open the front cover. Figure 5-2 Remove the print cartridges (1 of 2) 2. Grasp the two blue handles on the print cartridge, and pull the cartridge out of the printer. Figure 5-3 Remove the print cartridges (2 of 2) 74 Chapter 5 Removal and replacement ENWW[...]

External doors, covers, and panels Front cover This part is called the front door in the user documentation and in chapter 1, “Product information.” NOTE The printer shown in the following procedure is a duplex model, and has a fan mounted to the front-cover assembly. Simplex model printers do not have one. NOTE The ETB shown in this procedure [...]

3. Move the two ETB connectors (callout 2) to the raised position (as when the front cover is closed). 2 Figure 5-5 Remove the front cover (2 of 7) 4. Lift the front cover slightly, and then gently pry the retainer arms off of the clips. Figure 5-6 Remove the front cover (3 of 7) 76 Chapter 5 Removal and replacement ENWW[...]

5. For duplex models, use the following procedure to remove the fan. For simplex models, skip to the next step. a. Remove two screws (callout 3) that secure the fan to the cover and one screw that secures the wire-harness cover (callout 4). 3 4 Figure 5-7 Remove the front cover (4 of 7) b. Use a small flatblade screwdriver to release the wi re-harn[...]

6. Support the door and remove four screws (callout 6). 6 Figure 5-9 Remove the front cover (6 of 7) 78 Chapter 5 Removal and replacement ENWW[...]

7. Pull the front cover forward to remove it. Figure 5-10 Remove the front cover (7 of 7) Hint Duplex model only : When you reinstall the duplex-fan wire-harness, make sure that the wire-harness is clipped correctly to the door. ENWW External doors, covers, and panels 79[...]

Upper cover (fuser door) 1. Rotate the output bin towards the front of the printer and remove it. Figure 5-11 Remove the upper cover (1 of 5) 2. Open the upper cover, and then squeeze the two blue fuser-locking levers to release the fuser. Rotate the fuser up and out of the printer. CAUTION The fuser might be hot. Wait for the fuser to cool before [...]

3. Support the upper cover and remove four screws (callout 1). NOTE The screw in the recessed area (see Figure 5-13 Remove the upper cover (3 of 5) on page 81 ) is longer than the other three mounting screws. Make sure to replace this screw in the correct location when installing the upper cover. 1 Figure 5-13 Remove the upper cover (3 of 5) 4. Lif[...]

5. Lift the upper cover to remove it. Figure 5-15 Remove the upper cover (5 of 5) Hint Make sure that the upper cover is seated correctly when it is reinstalled. Wire- harness cables can block the cover alignment pin and become pinched or frayed when the cover is fastened to the chassis. 82 Chapter 5 Removal and replacement ENWW[...]

Rear lower cover 1. Carefully flex the hinge bracket until you can dislodge the hinge pin. Move the rear lower cover away from the bracket to remove it. Figure 5-16 Remove the rear lower cover (1 of 2) NOTE Step 2 is only necessary if you are removing the rear upper cover or installing a replacement hinge bracket. 2. Remove one screw (callout 1), a[...]

Left cover 1. Remove the following components: ● Upper cover. See Upper cover (fuser door) on page 80 . ● Rear lower cover. See Rear lower cover on page 83 . 2. Remove two screws (callout 1). 1 Figure 5-18 Remove the left cover (1 of 5) 3. Open the front cover. 4. Use a flatblade screwdriver to release the three locking tabs (callout 2) at the [...]

5. Release the locking tab (callout 3) at the upper front of the left cover. 3 Figure 5-20 Remove the left cover (3 of 5) 6. Release the two locking tabs at the rear of the left cover. Figure 5-21 Remove the left cover (4 of 5) ENWW External doors, covers, and panels 85[...]

7. Rotate the back of the cover away from the printer, and then slide the cover to the rear to disengage the two front locking tabs and release the cover. Figure 5-22 Remove the left cover (5 of 5) NOTE This photograph shows the two front locking tabs low on the inside of the left cover. 86 Chapter 5 Removal and replacement ENWW[...]

Right cover 1. Remove the following components: ● Upper cover. See Upper cover (fuser door) on page 80 . ● Formatter cage. See Formatter cage on page 92 . 2. Remove one screw (callout 1). 1 Figure 5-23 Remove the right cover (1 of 4) 3. Open the front cover. ENWW External doors, covers, and panels 87[...]

4. Use a flatblade screwdriver to release the two locking tabs (callout 2) on the front of the right cover, and the tab on the printer chassis (callout 3). 3 2 Figure 5-24 Remove the right cover (2 of 4) NOTE This photograph shows the front locking tabs on the inside of the right cover. 88 Chapter 5 Removal and replacement ENWW[...]

5. Remove the power-switch arm. Figure 5-25 Remove the right cover (3 of 4) ENWW External doors, covers, and panels 89[...]

6. Remove the cover by releasing the two rear locking tabs. Figure 5-26 Remove the right cover (4 of 4) Hint When installing the right cover, make sure that the metal power-switch arm is engaged with the power switch. 90 Chapter 5 Removal and replacement ENWW[...]

Rear upper cover 1. Remove the following components: ● Upper cover. See Upper cover (fuser door) on page 80 . ● Rear lower cover. See Rear lower cover on page 83 . ● Left cover. See Left cover on page 84 . ● Right cover. See Right cover on page 87 . 2. Release the cover by removing 10 screws (callout 1). 1 Figure 5-27 Remove the rear upper [...]

Internal assemblies Formatter cage WARNING! Do not replace the formatter and the DC controller at the same time. Install the replacement formatter and then turn the power on. After the printer initializes, turn the power off and install the replacement DC controller. CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD remi[...]

3. Pull the formatter cage away from the printer to remove it. Figure 5-28 Remove the formatter cage 4. Open the service menu (see Service menu on page 221 ) and transfer the values from step 1 to the replacement formatter. 5. When you install a replacement formatter, you must calibrate the printer. See Calibrating the printer on page 38 . NOTE Aft[...]

Electrostatic transfer belt (ETB) NOTE The ETB shown in this procedure is for the duplex model. The ETB for the simplex model looks different, but the procedure for removing it is the same as for the duplex model. 1. Open the front cover. 2. Push in the two blue latch buttons (callout 1) and pull the ETB out of the printer. 1 Figure 5-29 Remove the[...]

Fuser CAUTION The fuser might be hot. Wait for the fuser to cool before you remove it. 1. Open the upper (top) cover (fuser door). 2. Squeeze the two blue fuser locking levers to release the fuser. 3. Rotate the fuser up and out of the printer. Figure 5-30 Remove the fuser ENWW Internal assemblies 95[...]

Duplex fan NOTE The printer shown is the duplex model, and has a duplex fan mounted to the front- cover assembly. Simplex model printers do not have this part. If you are repairing a simplex model printer, ignore this procedure. 1. Open the front cover. 2. Remove the two screws (callout 1) that secure the fan to the front cover and one screw that s[...]

3. Use a small flatblade screwdriver to release the wi re-harness-cover locking tab (callout 3). Remove the harness cover. 3 Figure 5-32 Remove the duplex fan (2 of 3) NOTE When you reinstall the duplex-fan wire harness, make sure that the wire-harness is clipped correctly to the door. ENWW Internal assemblies 97[...]

4. Disconnect one connector (callout 4) and remove the fan. 4 Figure 5-33 Remove the duplex fan (3 of 3) Hint When you reinstall the duplex-fan wire-harness, make sure that the wire-harness is clipped correctly to the door. 98 Chapter 5 Removal and replacement ENWW[...]

Print-cartridge drive motors NOTE The HP Color LaserJet 3000 uses a different black-print-cartridge drive motor from the HP Color LaserJet 3600/3800 printer. You must use the correct black-print-cartridge drive motor for the HP Color LaserJet 3000. Make sure that you order the black-print-cartridge drive motor that is appropriate for the model. (Th[...]

Duplex-reverse-drive assembly NOTE The printer shown is the duplex model, and contains a duplex-reverse-drive assembly. Simplex model printers do not have this part. If you are repairing simplex model printer, ignore the following procedure. 1. Remove the upper cover. See Upper cover (fuser door) on page 80 . 2. Turn the upper cover over and place [...]

5. Slide the delivery roller and retainer out of the upper cover. NOTE When you reinstall the roller, make sure that the locking tabs on the right roller collar are inserted into the slots in the assembly. Figure 5-36 Remove the duplex-reverse-drive assembly (2 of 5) 6. Remove two screws (callout 1), and then remove the delivery-guide assembly (cal[...]

7. Remove two screws (callout 3). 3 Figure 5-38 Remove the duplex-reverse-drive assembly (4 of 5) 8. Rotate the duplex-reverse-drive assembly up and out of the upper cover. Figure 5-39 Remove the duplex-reverse-drive assembly (5 of 5) 102 Chapter 5 Removal and replacement ENWW[...]

Duplex-feed-drive assembly NOTE The printer shown is the duplex model, and contains a duplex-feed drive assembly. Simplex model printers do not have this part. If you are repairing a simplex model printer, ignore the following procedure. 1. Remove the following components: ● Upper cover. See Upper cover (fuser door) on page 80 . ● Right cover. [...]

3. Carefully lift and rotate the duplex-feed-drive assembly to remove it. Figure 5-41 Remove the duplex-feed-drive assembly (2 of 2) 104 Chapter 5 Removal and replacement ENWW[...]

Fuser drive assembly 1. Remove the following components: ● Upper cover. See Upper cover (fuser door) on page 80 . ● Right cover. See Right cover on page 87 . ● Duplex-feed-drive assembly (duplex model only). See Duplex-feed-drive assembly on page 103 . 2. Disconnect one connector (callout 1) and release two cable clamps (callout 2). 1 2 Figur[...]

3. Remove four screws (callout 3). 3 Figure 5-43 Remove the fuser drive assembly (2 of 4) 4. Disconnect one connector (callout 4; J213) on the driver PCA assembly and remove the wire- harness from the guide (callout 5). 4 5 5 Figure 5-44 Remove the fuser drive assembly (3 of 4) Hint You might have to use needle-nose pliers to reattach the cable str[...]

5. Lift the fuser drive assembly off of the printer chassis. Figure 5-45 Remove the fuser drive assembly (4 of 4) ENWW Internal assemblies 107[...]

Developing separation-drive assembly 1. Remove the following components: ● Upper cover. See Upper cover (fuser door) on page 80 . ● Right cover. See Right cover on page 87 . ● Fuser. See Fuser on page 95 . 2. Use a small flatblade screwdriver to release the wire-guide locking tab (callout 1), and then move the guide slightly towards the front[...]

3. Remove three screws (callout 2) and the sheet-metal plate (callout 3). 3 2 Figure 5-47 Remove the developing separation-drive assembly (2 of 4) 4. Disconnect two connectors (callout 4; J403 and J405) on the driver PCA and remove the wire- harnesses from the two retainers (callout 5). 4 5 5 Figure 5-48 Remove the developing separation-drive assem[...]

5. Remove three screws (callout 6) to release the developing separation-drive assembly. 6 Figure 5-49 Remove the developing separation-drive assembly (4 of 4) NOTE The upper drive gear (callout 7) behind the developing separation-drive assembly is not captive. Be careful not to lose the gear. 7 110 Chapter 5 Removal and replacement ENWW[...]

Pickup-and-feed assembly 1. Remove the following components: ● Front cover. See Front cover on page 75 . ● Left cover. See Left cover on page 84 . 2. Disconnect one connector (callout 1) on the left side of the printer. Hint Remove the wire-harness from the guide on the pickup-and-feed assembly to make it easier to detach the connector. 1 Figur[...]

3. Remove one screw (callout 2), and then remove the gear cover. 2 Figure 5-51 Remove the pickup-and-feed assembly (2 of 8) 4. Remove two screws (callout 3), and then remove the two sheet-metal covers (callout 4). CAUTION Do not bend the locator tabs on the covers. 3 4 Figure 5-52 Remove the pickup-and-feed assembly (3 of 8) 112 Chapter 5 Removal a[...]

5. Release the locking tab (callout 5) on the pickup-and-feed driver PCA cover (callout 6), and then remove the cover. CAUTION Do not damage or bend the print-cartridge high-voltage springs (callout 7) when you remove the cover. Hint It might be easier to remove the cover if you squeeze the right end of the cover, and then lift it slightly up and t[...]

7. Remove two screws (callout 9) from the left side of the assembly. 9 Figure 5-55 Remove the pickup-and-feed assembly (6 of 8) 8. Remove two screws (callout 10) from the right side of the assembly. Hint When you reinstall the lower screw, you might need to rotate the cam so it does not block access to the screw-hole. 1 0 Figure 5-56 Remove the pic[...]

9. Lift the pickup-and-feed assembly out of the printer. Figure 5-57 Remove the pickup-and-feed assembly (8 of 8) Hint Slightly flex the chassis when you reinstall the pickup-and-feed assembly. Make sure that the assembly is flush with the chassis after it is installed. ENWW Internal assemblies 115[...]

Pickup-drive assembly 1. Remove the following components: ● Front cover. See Front cover on page 75 . ● Right cover. See Right cover on page 87 . ● Pickup-and-feed assembly. See Pickup-and-feed assembly on page 111 . 116 Chapter 5 Removal and replacement ENWW[...]

2. Release the locking tab (callout 1) on the cassette guide rail to the right, and slide the rail forward to remove it. 1 Figure 5-58 Remove the pickup-drive assembly (1 of 13) NOTE This photograph shows the locking tab and retainers on the guide rail. ENWW Internal assemblies 117[...]

3. Remove one screw (callout 2) and remove the front-cover hinge (callout 3). 3 2 Figure 5-59 Remove the pickup-drive assembly (2 of 13) 4. Rotate the retainer arm (callout 4) up until the tab on the pivot pin (callout 5) is aligned with the slot in the retainer arm, and then slide the retainer off of the pivot pin. 4 5 5 Figure 5-60 Remove the pic[...]

5. Remove all of the wire-harnesses from the guide (callout 6). 6 Figure 5-61 Remove the pickup-drive assembly (4 of 13) 6. Disconnect three connectors (callout 7). 7 Figure 5-62 Remove the pickup-drive assembly (5 of 13) ENWW Internal assemblies 119[...]

7. Remove one screw (callout 8), and then lift up on the locking tab (callout 9) to release it. Remove the guide (callout 10). 8 1 0 9 Figure 5-63 Remove the pickup-drive assembly (6 of 13) Hint When you reinstall the guide, make sure that the rear locking tab is seated in the sheet-metal chassis. 120 Chapter 5 Removal and replacement ENWW[...]

8. Release the retainer tabs on the ETB connector link arm (callout 11) and slide the link arm off of the pivot pin. 11 Figure 5-64 Remove the pickup-drive assembly (7 of 13) 9. Rotate the link arm until the tab on the pivot pin (callout 12) is aligned with the slot in the link arm. Remove the link arm. Hint The link arm causes the print-cartridge-[...]

10. Remove two screws (callout 13), and then remove the ETB connector bracket (callout 14). 1 3 1 4 Figure 5-66 Remove the pickup-drive assembly (9 of 13) 11. Remove one screw (callout 15), and then remove the sheet-metal support bracket (callout 16). 1 6 1 5 Figure 5-67 Remove the pickup-drive assembly (10 of 13) 122 Chapter 5 Removal and replacem[...]

12. Remove four screws (callout 17). 1 7 Figure 5-68 Remove the pickup-drive assembly (11 of 13) 13. Carefully turn the printer onto its right side. Gently pry the sheet-metal bottom plate off of its locator pins (callout 18) and away from the pickup-drive assembly (callout 19). NOTE The plastic printer foot can be dislodged when the bottom plate i[...]

14. Remove two screws (callout 20) to release the pickup-drive assembly. NOTE Figure 5-70 Remove the pickup-drive assembly (13 of 13) on page 124 shows the pickup drive assembly from the tray 2 cassette side. 2 0 Figure 5-70 Remove the pickup-drive assembly (13 of 13) CAUTION The small gear assembly above the pickup-drive-assembly motor is not capt[...]

Laser/scanner assembly NOTE Always perform a full calibration procedure when you replace the laser/scanner assembly. 1. Remove the following components: ● Upper cover. See Upper cover (fuser door) on page 80 . ● Rear lower cover. See Rear lower cover on page 83 . ● Left cover. See Left cover on page 84 . ● Right cover. See Right cover on pa[...]

3. Disconnect all of the wire-harness connectors and flat flexible cables (FFCs) on the DC controller PCA (eight wire-harness connectors and eight FFCs). CAUTION Do not bend or fold the FFCs during removal or installation. NOTE Remove the wire-harnesses from all of the retainers near the DC controller. Figure 5-72 Remove the laser/scanner assembly [...]

5. Remove the laser/scanner wire-harness from the guide (callout 4) and the retainer (callout 5). 4 5 5 Figure 5-74 Remove the laser/scanner assembly (4 of 6) 6. Disconnect two FFCs (callout 6), and then remove five screws (callout 7). Remove the laser/ scanner. CAUTION Do not bend or fold the FFCs during removal or installation. 7 6 Figure 5-75 Re[...]

7. Disconnect two wire-harnesses (callout 8). CAUTION To prevent ESD damage, do not touch the laser/scanner PCAs (callout 9) or the laser/scanner lenses (callout 10). 8 1 0 9 Figure 5-76 Remove the laser/scanner assembly (6 of 6) 128 Chapter 5 Removal and replacement ENWW[...]

Main fan 1. Remove the following components: ● Fuser. See Fuser on page 95 . ● Upper cover. See Upper cover (fuser door) on page 80 . ● Rear lower cover. See Rear lower cover on page 83 . ● Left cover. See Left cover on page 84 . ● Rear upper cover. See Rear upper cover on page 91 . ● High-voltage power supply. See High-voltage power su[...]

3. Remove one screw (callout 2) to release the fan. 2 Figure 5-78 Remove the main fan (2 of 2) 130 Chapter 5 Removal and replacement ENWW[...]

Printed circuit assemblies (PCAs) NOTE For information about removing the 500-sheet feeder PCA, see 500-sheet feeder driver PCA on page 163 in the 500-sheet feeder section of this chapter. Low-voltage power-supply PCA CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing PCAs. Always perform service wo[...]

2. Disconnect four wire-harness (callout 1; J1004, J1005, J1002 and J1006) on the DC controller PCA and remove the wire-harnesses from the retainer. 1 Figure 5-79 Remove the low-voltage power-supply PCA (1 of 6) 3. Remove four screws (callout 2), and then remove the sheet-metal shield (callout 3). NOTE It might not appear that you need to remove th[...]

4. Remove one screw (callout 4). 4 Figure 5-81 Remove the low-voltage power-supply PCA (3 of 6) 5. Disconnect one connector (callout 5), and remove five screws (callout 6). NOTE Two of the screws have washers attached to them. Make sure that these screws are reinstalled in the same place that they are removed from. 6 5 5 Figure 5-82 Remove the low-[...]

6. Use needle-nose pliers to gently squeeze the retainer tabs on the PCA standoff, and carefully pull up on the PCA to release it. Figure 5-83 Remove the low-voltage power-supply PCA (5 of 6) 7. Lift the low-voltage power-supply PCA off of the printer chassis. Figure 5-84 Remove the low-voltage power-supply PCA (6 of 6) 134 Chapter 5 Removal and re[...]

DC controller PCA CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing PCAs. Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part. Protect the ESD-sen[...]

3. Release four locking tabs (callout 1), and then remove the engine-test print switch (callout 2). 1 2 Figure 5-86 Remove the DC controller PCA (2 of 3) 4. Remove four screws (callout 3) to release the DC controller PCA. 3 Figure 5-87 Remove the DC controller PCA (3 of 3) 136 Chapter 5 Removal and replacement ENWW[...]

High-voltage power supply CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing PCAs. Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part. Protect the[...]

3. Remove four screws (callout 2), and then disconnect two connectors (callout 3). 3 2 Figure 5-89 Remove the high-voltage power supply (2 of 3) 4. Release seven locking tabs (callout 4), and then remove the high-voltage power supply. 4 Figure 5-90 Remove the high-voltage power supply (3 of 3) 138 Chapter 5 Removal and replacement ENWW[...]

Memory-controller PCA CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing PCAs. Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part. Protect the ESD[...]

3. Disconnect four connectors (callout 3), and then remove three screws (callout 4) to release the memory-controller PCA. 3 4 Figure 5-92 Remove the memory-controller PCA (2 of 2) 140 Chapter 5 Removal and replacement ENWW[...]

Driver PCA CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing PCAs. Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part. Protect the ESD-sensitive [...]

3. Remove two screws (callout 1) to release the driver PCA. 1 Figure 5-94 Remove the driver PCA (2 of 2) 142 Chapter 5 Removal and replacement ENWW[...]

Control panel CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing PCAs. Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part. Protect the ESD-sensiti[...]

3. Remove two screws (callout 3) to release the control panel. 3 Figure 5-96 Remove the control panel (2 of 2) 144 Chapter 5 Removal and replacement ENWW[...]

Pickup-and-feed driver PCA CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing PCAs. Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part. Protect th[...]

3. Disconnect one FFC (callout 4; J014) on the DC controller. 4 Figure 5-98 Remove the pickup-and-feed driver PCA (2 of 3) 4. Disconnect six connectors (callout 4), and remove one screw (callout 5) to release the pickup- and-feed driver PCA. NOTE The HP Color LaserJet 3000 will not have the two white media-sensor connectors. 4 5 5 Figure 5-99 Remov[...]

Duplex-driver PCA CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing PCAs. Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part. Protect the ESD-sen[...]

3. Remove one screw (callout 2). 2 Figure 5-101 Remove the duplex-driver PCA (2 of 3) 4. Lift the duplex-driver PCA out of the upper cover. Figure 5-102 Remove the duplex-driver PCA (3 of 3) 148 Chapter 5 Removal and replacement ENWW[...]

Sensors NOTE For information about removing the 500-sheet media sensor, see Media sensor (500- sheet feeder) on page 165 in this chapter. Cassette media sensor (HP LaserJet 3600/3800) NOTE Always perform a full calibration procedure when you replace the cassette media sensor. CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the[...]

3. Disconnect one connector (callout 4) and remove one screw (callout 5). Lift the cassette media sensor (callout 6) out of the printer. 4 6 5 5 Figure 5-104 Remove the cassette media sensor (2 of 2) 150 Chapter 5 Removal and replacement ENWW[...]

Temperature sensor CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing PCAs. Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part. Protect the ESD-se[...]

Paper and registration sensor covers 1. Open the front cover and remove the ETB. See Electrostatic transfer belt (ETB) on page 94 . 2. Remove two screws (callout 1) and the paper and registration sensor covers (callout 2). CAUTION Do not bend the locator tabs on the covers. 1 2 Figure 5-106 Remove the paper and registration sensor covers 152 Chapte[...]

Cartridge-sensor PCA CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing PCAs. Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part. Protect the ESD-[...]

3. Disconnect all of the wire-harness connectors and flat flexible cables (FFCs) on the DC controller PCA (eight wire-harness connectors and eight FFCs). CAUTION Do not bend or fold the FFCs during removal or installation. NOTE Remove the wire-harnesses from all of the retainers near the DC controller. Figure 5-108 Remove the cartridge-sensor PCA ([...]

5. Disconnect four connectors (callout 4) and remove three screws (callout 5). Remove the cartridge-sensor PCA from the printer. 4 5 5 Figure 5-110 Remove the cartridge-sensor PCA (4 of 4) ENWW Sensors 155[...]

500-sheet feeder 500-sheet feeder right cover 1. Remove one screw (callout 1). 1 Figure 5-111 Remove the 500-sheet feeder right cover (1 of 3) Hint Before proceeding, look at the following figure and note the location of the locking tabs on the right cover. 156 Chapter 5 Removal and replacement ENWW[...]

2. Carefully pry loose the two locking tabs along the top of the cover. Figure 5-112 Remove the 500-sheet feeder right cover (2 of 3) 3. Rotate the top of the cover away from the feeder to release three locking tabs along the bottom of the cover. Figure 5-113 Remove the 500-sheet feeder right cover (3 of 3) ENWW 500-sheet feeder 157[...]

500-sheet feeder left cover 1. Remove one screw (callout 1). 1 Figure 5-114 Remove the 500-sheet feeder left cover (1 of 5) Hint Before proceeding, look at the following figure and note the location of the locking tabs on the left cover. 158 Chapter 5 Removal and replacement ENWW[...]

2. Carefully pry loose the three locking tabs along the top of the cover. Figure 5-115 Remove the 500-sheet feeder left cover (2 of 5) 3. Use a flatblade screwdriver to release the locking tab at the front of the cover. Figure 5-116 Remove the 500-sheet feeder left cover (3 of 5) ENWW 500-sheet feeder 159[...]

4. Use a flatblade screwdriver to release the locking tab at the rear of the cover. Figure 5-117 Remove the 500-sheet feeder left cover (4 of 5) 5. Rotate the top of the cover away from the feeder to release two locking tabs along the bottom of the cover. Figure 5-118 Remove the 500-sheet feeder left cover (5 of 5) 160 Chapter 5 Removal and replace[...]

500-sheet feeder rear cover 1. Remove the following components: ● 500-sheet feeder right cover. See 500-sheet feeder right cover on page 156 . ● 500-sheet feeder left cover. See 500-sheet feeder left cover on page 158 . 2. Release the two locking tabs along the side of the cover. Figure 5-119 Remove the 500-sheet feeder rear cover (1 of 3) Hint[...]

3. Carefully pry loose the three locking tabs along the top of the cover. Figure 5-120 Remove the 500-sheet feeder rear cover (2 of 3) 4. Rotate the cover up and away from the feeder chassis to remove it. Figure 5-121 Remove the 500-sheet feeder rear cover (3 of 3) 162 Chapter 5 Removal and replacement ENWW[...]

500-sheet feeder driver PCA CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing PCAs. Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part. Protect t[...]

3. Release the 500-sheet-feeder PCA by removing two screws (callout 2). 2 Figure 5-123 Remove the 500-sheet-feeder driver PCA (2 of 2) 164 Chapter 5 Removal and replacement ENWW[...]

Media sensor (500-sheet feeder) CAUTION PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing PCAs. Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part. Prote[...]

3. Use a small flatblade screwdriver to release the top cover on the 500–sheet feeder pickup-and- feed assembly, and then remove the cover. CAUTION Be careful not to lose the grounding springs that are under this cover. Figure 5-125 Remove the media sensor (500-sheet feeder) (2 of 4) 4. Remove the media sensor torsion spring (callout 2). 2 Figure[...]

5. Raise the media sensor, and then slide it off of the hinges to remove it. Figure 5-127 Remove the media sensor (500-sheet feeder) (4 of 4) ENWW 500-sheet feeder 167[...]

168 Chapter 5 Removal and replacement ENWW[...]

6 Troubleshooting To use the information in this chapter, you should have a basic understanding of the HP LaserJet printing process. Explanations of each mechanical assembly, the printer systems, and the basic theory of operation are contained in Theory of operation on page 47 . Do not perform any of these troubleshooting processes unless you under[...]

Troubleshooting process When the printer malfunctions or encounters an unexpected situation, the printer control panel alerts you to the situation. This chapter also contains information to help diagnose and solve problems. ● Use the pre-troubleshooting checklist to evaluate the source of the problem and to reduce the number of steps that are req[...]

General topic Questions Condensation ● Does condensation occur following a temperature change (particularly in winter following cold storage)? If so, wipe affected parts dry or leave the printer on for 10 to 20 minutes. ● Was a print cartridge opened soon after being moved from a cold to a warm room? If so, allow the print cartridge to sit at r[...]

Troubleshooting flowchart This flowchart highlights the general processes that you can follow to isolate and solve printer hardware problems quickly. Each row depicts a major troubleshooting step. A “yes” answer to a question allows you to proceed to the next major step. A “no” answer indicates that additional testing is needed. Proceed to [...]

Power-on checks When you turn on the printer, if it does not make any sound or if the control-panel display is blank, check the following items: 1. Verify that the printer is plugged directly into an active electrical outlet that has the correct voltage and not plugged into a surge protector or power strip. 2. Verify that the on/off switch is in th[...]

Control-panel messages Control-panel message Description Recommended action 10.32.00 UNAUTHORIZED SUPPLY Unauthorized supply in use alternates with For help press A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press . If you believe that you purchased an HP supply, go to www.hp.com/go/ anticount[...]

Control-panel message Description Recommended action alternates with To continue press prompted to set the date and time each time you turn the printer on. XX Description: 01 Dead clock battery 02 Dead real-time clock 13.XX.YY DUPLEX JAM INSIDE FRONT DOOR alternates with For help press A jam has occurred inside the front door. Open the front door a[...]

Control-panel message Description Recommended action 20 INSUFFICIENT MEMORY alternates with For help press To continue press The printer has received more data from the computer than fits in available memory. 1. Press to continue printing. NOTE Data will be lost. 2. Reduce the complexity of the print job to avoid this error. 3. Adding memory to the[...]

Control-panel message Description Recommended action 41.3 UNEXPECTED SIZE IN TRAY X alternates with LOAD TRAY X <TYPE> <SIZE> Media is loaded that is longer or shorter in the feed direction than the size configured for the tray. 1. Press to print from a different tray. 2. To print from the current tray, load the tray with the size and t[...]

Control-panel message Description Recommended action 50.X FUSER ERROR For help press A fuser error has occurred. X Description: 1 Low fuser temperature 2 Fuser-warmup service 3 High fuser temperature 4 Faulty fuser 7 Fuser pressure release mechanism failure 8 Low fuser temperature (subthermistor) 9 High fuser temperature (subthermistor) WA RNING! T[...]

Control-panel message Description Recommended action To continue turn off then on 57.XX PRINTER ERROR alternates with To continue turn off then on A printer fan error has occurred. XX Description: 04 Main fan 06 Duplex fan 57.04 Error: 1. Check that connector J1008 on the DC controller is seated correctly. 2. Replace the fan. 3. Replace the DC cont[...]

Control-panel message Description Recommended action 59.53 ERROR 59.63 ERROR An error occurred with the yellow print- cartridge drive motor during startup or rotation. 1. Check that connectors J5005 on the yellow print-cartridge drive motor and J208 on the DC controller are seated correctly. 2. Replace the yellow print-cartridge drive motor. 3. Rep[...]

Control-panel message Description Recommended action For help press alternates with To continue turn off then on A scan buffer error has occurred. 3. Replace the firmware DIMM. 4. Replace the formatter PCB. 68.X PERMANENT STORAGE FULL alternates with To continue press A nonvolatile storage device is full. Press to clear the message. Printing can co[...]

Control-panel message Description Recommended action Access Denied MENUS LOCKED Because the printer administrator has enabled the control-panel security mechanism, you cannot modify control- panel settings. The message disappears after a few seconds, and the printer returns to READY or BUSY state. Contact the printer administrator to change setting[...]

Control-panel message Description Recommended action Clearing paper path The printer jammed or detected misplaced media. The printer is attempting to eject these pages automatically. No action necessary. CLOSE TOP COVER AND FRONT DOOR The top cover and front door need to be closed. Close the top cover and front door. CODE CRC ERROR For the HP Color[...]

Control-panel message Description Recommended action INFLATE FA ILURE For the HP Color LaserJet 3000 and 3800 Series printers only An error has occurred during a firmware upgrade. Reinstall the firmware. Initializing permanent storage This message appears when the printer is turned on to show that permanent storage is being initialized. No action n[...]

Control-panel message Description Recommended action This message alternates with the name of the storage device. The storage device does not have enough memory to load the fonts or other data. To solve the problem, increase the amount of memory for the device. Press for more information. LOAD TRAY X <TYPE> <SIZE> alternates with For he[...]

Control-panel message Description Recommended action alternates with Ready Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty. NON HP SUPPLY INSTALLED alternates with For help press A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press . If[...]

Control-panel message Description Recommended action Printing... COLOR USAGE LOG For the HP Color LaserJet 3000 and 3800 Series printers only The printer is generating the color-usage log page and will return to the Ready state when the page is printed. No action necessary. Printing... CONFIGURATION The printer is generating the configuration page [...]

Control-panel message Description Recommended action The printer is generating the usage page and will return to the online Ready state when the page is printed. Processing... The printer is currently processing a job but is not yet picking pages. When the media begins to move, this message is replaced by a message that indicates the job status. No[...]

Control-panel message Description Recommended action REPLACE <COLOR> CARTRIDGE (out) alternates with For help press The print cartridge has reached its end of life. Printing will not continue until the cartridge is replaced. Press for help. Or, if the cartridge is new: 1. Replace the memory controller PCB. 2. Replace the DC controller PCB. RE[...]

Control-panel message Description Recommended action HP Color LaserJet 3800: The message appears when the printer is set to COLOR IF A LLOWED and permissions do not exist to print in color. HP Color LaserJet 3800: Ask the network administrator to set the user or program permissions for color printing. RFU LOAD ERROR For the HP Color LaserJet 3000 a[...]

Control-panel message Description Recommended action For help press alternates with Ready NOTE If tray 2 is open, printing cannot continue. TRAY X OPEN OR EMPTY alternates with Ready The tray is open or empty, but the current print job does not require this tray. Close or fill the tray. TYPE MISMATCH IN TRAY X alternates with Ready The tray is load[...]

Control-panel message Description Recommended action USB STORAGE FILE SYSTEM IS FULL alternates with Ready To clear press For the HP Color LaserJet 3000 and 3800 Series printers only The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full. 1. Use HP Web[...]

Jams Use this illustration to troubleshoot jams in the printer. For instructions to clear jams, see Clearing jams on page 195 . Figure 6-1 Jam locations (printer shown without optional tray 3) 1 Output bin 2 Paper path (inside the front cover) 3 Multipurpose tray (tray 1) 4 Trays 2, 3 5 Duplex path (inside the upper cover and the front cover of dup[...]

5. Press to highlight OFF , and then press . 6. Press Menu to return to the Ready state. Avoiding jams The table below lists common causes of jams and suggests solutions for resolving jams. Table 6-2 Common causes of jams Cause Solution The media does not meet HP- recommended specifications. Use only media that meets HP specifications. A supply ite[...]

Clearing jams Procedures in the following sections correspond with a jam message that might appear on the control panel. Jam in the multipurpose tray (tray 1) 1. Remove the media from the tray. 2. Grasp the jammed sheet by both corners and pull. 3. Place the media stack in the tray. ENWW Jams 195[...]

4. Confirm that the media guides are against the stack without bending it and that the stack does not extend above the fill tabs. 5. Press to resume printing. Jam in tray 2 or tray 3 1. If the optional tray 3 is installed, pull it out and place it on a flat surface. If the jammed sheet is visible, remove it. 2. If the sheet is not visible, check in[...]

4. If the jammed sheet is visible, remove it. 5. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media. 6. Replace tray 2 and optional tray 3. NOTE Use the multipurpose tray when printing on heavier paper. 7. Press to resume printing. NOTE When printing from tray 2, printing resumes automatica[...]

Jam inside the fuser area (upper cover) 1. Open the upper cover. 2. If the jammed sheet is visible, remove it and then close the upper cover. 3. If the sheet is not visible, turn off the printer. WARNING! The fuser will be hot. Wait 10 minutes before proceeding. 198 Chapter 6 Troubleshooting ENWW[...]

4. Place your thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to remove it. 5. On the fuser, lift the shutter door. CAUTION Do not open the shutter door while the fuser is in the printer. 6. Remove any jammed sheets. NOTE If the sheet tears, make sure that all fragments are removed before you resume printing. ENWW Jams 19[...]

7. Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the printer. Press the fuser down until it clicks into place. 8. Close the upper cover and then turn on the printer. 200 Chapter 6 Troubleshooting ENWW[...]

Jam inside the front cover NOTE This part is called the front door in the user documentation and in chapter 1, “Product information”. 1. Open the front cover. CAUTION Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of it. NOTE If the sheet tears, make sure that all fragments[...]

3. Locate the green registration-plate tabs that are below the bottom print cartridge. 4. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position. NOTE If the sheet tears, make sure that all fragments are removed before resuming printing. 5. Close the front cover. [...]

Jam in the duplex path NOTE This issue occurs only in duplex models. 1. Turn off the printer, and open the upper cover. If any media is visible, remove it. 2. Open the front cover. ENWW Jams 203[...]

3. Rotate the transfer unit up and away from the front cover. 4. Remove any jammed sheets from under the transfer unit. 5. Locate the green registration-plate tabs that are below the bottom print cartridge. 204 Chapter 6 Troubleshooting ENWW[...]

6. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position. NOTE If the sheet tears, make sure that all fragments are removed before resuming printing. 7. Close the front cover and then turn on the printer. Image-formation troubleshooting This section identifies is[...]

● Some areas of the paper reject toner. Use paper from a different source or from an unopened ream of paper. ● The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this solves your problem, consult with the supplier of your letterhead to verify that the paper used meets the specifications for this printe[...]

Print-quality problems that are related to jams Make sure that all media is cleared from the paper path. ● If the printer recently jammed, print two to three pages to clean the printer. ● If the media does not pass through the fuser, image defects appear on subsequent documents. Print two to three pages to clean the printer. Print-quality probl[...]

Image defects If specific defects occur repeatedly, print a Print Quality Troubleshooting page and follow the instructions on the first page. If you cannot resolve the problem, use the information in this section to identify the root cause of the problem. Image defects fall into the following categories. Links to possible causes and recommended sol[...]

Image defect Description More information Poor fusing Toner image is not fully fixed on the media See Table 6-19 Causes for poor fusing on page 215 . Distorted Image Image is distorted See Table 6-19 Causes for poor fusing on page 215 . Color misregistration Some color is misregistered See Table 6-21 Causes for color misregistration on page 215 . S[...]

Cause Solution PCB. Clean the contacts as necessary. Replace any deformed or damaged contacts. Deteriorated cartridge (photosensitive drum) Replace the cartridge that produces the light color. Defective high-voltage PCB Replace the high-voltage PCB. Defective DC controller PCB Replace the DC controller PCB. Step B Poor primary-transfer-bias contact[...]

Dark color Table 6-7 Causes for one color printing darker than others Cause Solution Poor contacts with the primary-charging bias, developing bias, or drum grounding On the cartridge that is producing the darker color, check the primary-charging bias and developing-bias contacts to the high-voltage PCB, or the drum-grounding contacts. Clean the con[...]

Cause Solution High-voltage PCB is defective Replace the high-voltage PCB. DC controller PCB is defective Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. Dirt on back of paper If the defect is repetitive dirt, go to step A; if not, go to step B. Table 6-11 Causes for dirt on the back of the paper Cause Soluti[...]

Vertical lines Table 6-13 Causes for vertical lines Cause Solution Photosensitive drum has grooves on the circumference Replace the cartridge that produces the vertical lines. Fuser sleeve has grooves on the circumference Replace the fuser. White vertical lines If the lines appear in a particular color, go to step A. If they appear in a full-color [...]

Table 6-16 Causes for white horizontal lines Cause Solution A Horizontal scratches on the photosensitive drum (cartridge) See Table 6-26 Causes of repetitive defects on page 218 to determine whether a photosensitive drum is involved. If so, replace the print cartridge. B Horizontal scratches on the transfer unit Check the transfer unit surface for [...]

Poor fusing Table 6-19 Causes for poor fusing Cause Solution Media is not within specifications Use media that meets specifications. Fuser is not within nip-width specifications See Table 6-26 Causes of repetitive defects on page 218 to determine whether a fuser sleeve is involved. If so, replace the fuser sleeve unit. Fuser sleeve is scarred or da[...]

Cause Solution B Color misregistration sensor is dirty Clean the color misregistration sensor lens. Color misregistration sensor is defective Replace the color misregistration sensor. Transfer unit is defective If the transfer unit does not rotate smoothly, replace it. Drive gears are worn or chipped Check the drive gears between the image drive un[...]

Snail tracks Table 6-25 Causes for snail tracks Cause Solution This occurs in high-temperature, high-humidity environments on the second side of duplexing jobs when the fuser pressure roller is bent. Replace the fuser. NOTE See the print modes in CONFIGURE DEVICE/ PRINT QUALITY/ PRINT MODES to associate each paper type with a specific print mode. F[...]

Repetitive-defects troubleshooting Defects on printer rollers can cause image defects to appear at regular intervals on the page. Use Table 6-26 Causes of repetitive defects on page 218 to determine which roller is causing the defect. To resolve the problem, try cleaning the roller. If the roller remains dirty after cleaning or if it is damaged, re[...]

F irst occ urr ence 0mm R egistr ation r oller (inside) 3 5mm R egistr ation r oller (outside) 3 6mm T r ansfer r oller (inside) 44mm Pr imar y c har ging r oller 2 7mm De velop ing cy linder 2 7mm F us er sleev e 7 5mm Photo sensiti ve drum 7 6mm F us er pr essur e roller 7 9mm Figure 6-2 Repetitive defect ruler NOTE Transfer unit defects usually [...]

Interface troubleshooting Communication checks NOTE Communication problems are normally the customer’s responsibility. Time spent attempting to resolve these problems might not be covered by the Hewlett-Packard warranty. Refer the customer to the network administrator for assistance in troubleshooting network problems. If the printer is not conne[...]

Service menu Using the Service menu The Service menu is PIN protected for added security. Only authorized service technicians have access to the Service menu. When you select SERVICE from the list of menus, you are prompted to type your 8-digit PIN number. The following are the appropriate PIN numbers: HP Color LaserJet 3000 Series printers : 11300[...]

Diagnostics menu Menu item Description PRINT EVENT LOG Prints an event log that shows the last 50 entries in the printer event log, starting with the most recent. SHOW EVENT LOG Shows the last 50 printer events on the control-panel display, starting with the most recent. PQ TROUBL ESHOOTING Prints a series of print-quality assessment pages that hel[...]

Diagnostics The following section describes the printer's diagnostics. LED diagnostics Use the following procedure to help identify the cause of high-level printer problems. These problems are indicated by abnormalities in the printer's power-on sequence. The LED that the procedure refers to is on the formatter. This is the “heartbeat?[...]

Diagnostics that put the engine into the special diagnostics mode Four diagnostics tests put the engine into a special state: ● Disable cartridge check ● Sensor test ● Manual sensor test ● Component test While the printer is in the special diagnostics mode, the following message should appear: READY DIAGNOSTICS MODE TO EXIT PRESS STOP KEY W[...]

1 Figure 6-3 Door switch and fuser interlock NOTE Any time that a cartridge is installed or removed while the covers are removed, the door interlock must be cycled to simulate opening and closing the top cover in order for the engine to recognize the change. When the covers are installed, the door switch and fuser interlock are automatically operat[...]

Print the print-quality (PQ) troubleshooting pages The PQ troubleshooting pages are print-quality assessment pages that you can use to troubleshoot print-quality problems. Follow the instructions on the first page of the print-quality troubleshooting pages to solve print-quality problems. 1. Press Menu to open the MENUS . 2. Press to highlight DIAG[...]

To isolate a problem, specify which input tray to use, specify whether to use the duplex path, and specify the number of copies to print. Print multiple copies to help isolate intermittent problems. The following options become available after you start the diagnostic feature: ● PRINT TEST PAGE . Run the paper-path test from the default settings:[...]

Table 6–28 shows how these letter designations correspond to the paper-path sensors. Table 6-28 Manual sensor test Name Symbol Paper-path sensors 1 Manual sensor test 1 A Top-of-page sensor SR710 0 or 1 0 or 1 B Paper loop sensor SR6001 0 or 1 0 or 1 C N/A N/A 0 0 D Fuser paper sensor SR6005 0 or 1 0 or 1 E Delivery-tray paper- full sensor SR706 [...]

NOTE The door interlock switch must be defeated to run any of the component tests. If covers are removed, the door switch must be manually cycled during some tests in order for the engine to recognize a change. The ETB assembly can be open, closed, or removed while some of these tests are executing. Print cartridges can be installed or removed duri[...]

● Tray 2 pickup solenoid . This test activates and releases the tray 2 pickup solenoid. ● Tray 3 pickup motors and solenoids . These tests run the same way as the tray 2 pickup motor and solenoid test. NOTE You must have the tray partially installed or must manually lift the pickup roller assembly/lifter plate. ● Duplexer pickup motor . This [...]

Test pages Engine test page Print an engine test page to make sure that the printer is functioning. Use a small, pointed object to depress the test-page switch on the back of the printer. Figure 6-4 Engine test page Formatter test Print a configuration page to make sure that the formatter is functioning. 1. Press Menu to open the MENUS . 2. Press t[...]

functioning (image-formation and development). Any failure is occurring in the transfer or fusing stage. Drum-rotation test The photosensitive drum, located in the print cartridge, must rotate in order for the print process to work. The photosensitive drum receives its drive from the main motor through a system of gears on the right side of the pri[...]

Engine resets Use the following information to perform system-wide reset procedures. Customers do not have access to this information. Engine resets Cold reset A cold reset unlocks menus that have been previously locked and resets all control-panel menu items to the factory defaults. A cold reset does not clear the values in the Service menu, such [...]

Hard-disk initialization A hard-disk initialization erases and reformats the hard disk. Perform a hard-disk initialization only if an error message on the control panel indicates a disk error. Always try initializing the hard disk before replacing it. NOTE Before performing a hard-disk initialization, print a menu map and a configuration page. Use [...]

Service ID When printing from an HP Color LaserJet 3000/3600/3800 Series printer, this information appears on the configuration page, which eliminates the need for customers to keep paper receipts for proof of the warranty. Because the printer has an internal clock, the availability of the service ID date depends on the printer being connected to a[...]

Troubleshooting diagrams The diagrams in this section include connector locations, DC controller connectors, major assembly locations, printer timing, and printed circuit block diagrams. Connector locations Use these diagrams to identify connector locations. Figure 6-5 Printer connector locations 236 Chapter 6 Troubleshooting ENWW[...]

Figure 6-6 500-sheet tray connector locations ENWW Service ID 237[...]

Major assemblies Use this diagram to identify major assemblies in the printer. 1 3 2 4 6 5 5 Figure 6-7 Major assemblies (1 of 5) 1. Fuser drive assembly 2. Developing-separation drive assembly 3. Pickup drive assembly 4. Laser/scanner assembly 5. Pickup-and-feed assembly 6. Main drive assembly 238 Chapter 6 Troubleshooting ENWW[...]

1 3 2 4 7 6 8 11 12 1 3 1 0 5 5 9 Figure 6-8 Major assemblies (2 of 5) 1. Main fan 2. Fuser drive motor 3. Print cartridge drive motors (M6, M7, M8, M9) 4. Pickup-and-feed motor (M4) 5. Developing separation solenoids (SL5014 and SL5015) 6. ETB drive motor (M5) 7. Developing separation solenoid (SL5011) 8. Cassette pickup solenoid (SL5012) 9. Multi[...]

1 3 2 4 5 5 Figure 6-9 Major assemblies (3 of 5) 1. Cartridge sensor assembly 2. Paper and registration sensor covers 3. Cassette media sensor (HP color LaserJet 3600 and 3800 only) 4. Temperature sensor 5. Media sensor assembly (500–sheet feeder) 240 Chapter 6 Troubleshooting ENWW[...]

1 3 2 4 Figure 6-10 Major assemblies (4 of 5) 1. Duplex-reverse-drive assembly 2. Duplex-delivery-drive assembly 3. Duplex-feed-drive assembly 4. Position guide and duplex paper-feed assemblies ENWW Service ID 241[...]

1 3 2 4 7 6 5 5 Figure 6-11 Major assemblies (5 of 5) 1. Low-voltage power supply 2. DC controller PCA 3. High-voltage power supply 4. Memory-controller PCA 5. Driver PCA 6. Control panel 7. Duplex-driver PCA 242 Chapter 6 Troubleshooting ENWW[...]

DC controller connectors This diagram shows the connectors on the DC controller PCA. J1005 J1001 J1002 J1006 J1010 J1004 J1024 J1008 J1012 J1022 J1018 J1019 J1021 J1020 J1023 J1025 J1014 J1013 J101 1 J1009 Figure 6-12 DC controller connectors ENWW Service ID 243[...]

Timing diagram Figure 6-13 Timing diagram (HP LaserJet 3000/3800) 244 Chapter 6 Troubleshooting ENWW[...]

Figure 6-14 Timing diagram (HP LaserJet 3600) ENWW Service ID 245[...]

Circuit diagrams The following diagrams show the printer circuits. 246 Chapter 6 Troubleshooting ENWW[...]

Figure 6-15 General circuit diagram (1 of 2) ENWW Service ID 247[...]

Figure 6-16 General circuit diagram (2 of 2) 248 Chapter 6 Troubleshooting ENWW[...]

7 Parts and diagrams ● Ordering parts and supplies ● External panels and covers ● Internal components ● Paper-pickup drive assembly ● Duplexing-feed drive assembly (duplex models) ● Duplexing reverse-drive assembly (duplex models) ● Developing separation-drive assembly ● Fuser drive assembly ● Cassette (tray 2) ● Paper-pickup as[...]

Ordering parts and supplies This section describes Web resources for ordering parts and for technical support and resources for ordering related documentation and software. Parts Order replacement parts from the following Web sites: ● www.hp.com/ssg/parts/direct_order.html ● HP Parts Store: www.hp.com/buy/parts ● Partsurfer: www.partsurfer.hp[...]

Related documentation and software Table 7-1 Technical support Web sites HP Customer Care Online Software drivers, support documentation, and answers to frequently asked questions www.hp.com/go/support HP Technical Training (North A merica ) Classes and schedules www.hp.com/go/resellertraining Accessories and supplies Table 7-2 Accessories and supp[...]

Item Part number Service/exchange number Description server (fast Ethernet, value feature set, USB 2.0) Printer supplies for the HP Color LaserJet 3000 Series printer Q7560A Q7560-67901 Black print cartridge Q7561A Q7561-67901 Cyan print cartridge Q7562A Q7562-67901 Yellow print cartridge Q7563A Q7563-67901 Magenta print cartridge Printer supplies [...]

Item Part number Service/exchange number Description CHP410 HP Premium Choice LaserJet paper (A4) HPJ1124 HP LaserJet paper (letter) CHP310 HP LaserJet paper (A4) Reference, service, and training materials 5851-1468 HP LaserJet Printer Family Print Media Specification Guide 5021-0337 PCL/PLJ Technical Reference Package For downloadable versions, go[...]

Item Part number Service/exchange number Description Formatter HP Color LaserJet 3800 Series Q5982-67907 128 MB (base and N models) new Q5892-69001 128 MB (base and N models) exchange Q5982-67908 256 MB (DN and DTN models) new Q5982-69002 256 MB (DN and DTN models) exchange I controller (formatter) HP Color LaserJet 3600 Series only Q5987-67901 I c[...]

ENWW Ordering parts and supplies 255[...]

External panels and covers See front-co ver assembl y Simplex model or Duple x model See Multipurpose tra y (tra y1) Figure 7-1 External panels and covers (1 of 2) 256 Chapter 7 Parts and diagrams ENWW[...]

Table 7-3 External panels and covers (1 of 2) Ref Description Part number Qty 1 Link, multipurpose tray (tray 1) hinge left RC1-6381-000CN 1 2 Link, multipurpose tray (tray 1) hinge right RC1-6382-000CN 1 3 Spring, tension RC1-6383-000CN 2 4 Cover, left RC1-6687-000CN 1 5 Cover, multipurpose tray (tray 1) RC1-6690-000CN 1 6 Cover, cassette rear rig[...]

Figure 7-2 External panels and covers (2 of 2) 258 Chapter 7 Parts and diagrams ENWW[...]

Table 7-4 External panels, and covers (2 of 2) Ref Description Part number Qty 12 Interlock-switch assembly RM1-2670-000CN 1 13 Upper cover assembly (fuser door) (simplex models) RM1-2671-000CN 1 14 Top-cover assembly (simplex models) RM1-2672-000CN 1 14A Cable, paper-full (simplex models) RM1-2630-000CN 1 14B Connector, snap-tight (simplex models)[...]

Figure 7-3 Front-cover assembly (simplex model) 260 Chapter 7 Parts and diagrams ENWW[...]

Table 7-5 Front-cover assembly (simplex model) Ref Description Part number Qty All Front-cover assembly (simplex models) RM1-2673-000CN 1 ENWW External panels and covers 261[...]

Figure 7-4 Front-cover assembly (duplex model) 262 Chapter 7 Parts and diagrams ENWW[...]

Table 7-6 Front-cover assembly (duplex model) Ref Description Part number Qty All Front-cover assembly (duplex models) RM1-2715-000CN 1 1 Fan (duplex models) RK2-0954-000CN 1 ENWW External panels and covers 263[...]

Internal components Figure 7-5 Internal components (1 of 5) 264 Chapter 7 Parts and diagrams ENWW[...]

Table 7-7 Internal components (1 of 5) Ref Description Part number Qty 1 Holder, fan RC1-6631-000CN 1 2 Duct, fan RC1-6632-000CN 1 3 Lever lock, left RC1-6633-000CN 3 4 Spring, tension RC1-6636-000CN 4 5 Lever, lock slide, left RC1-6636-000CN 1 6 Lever, lock slide, right RC1-6643-000CN 1 7 Cam, slide, right RC1-6645-000CN 1 9 Lever, lock, left uppe[...]

See fuser See duplex separation dr ive assembly See fuser driv e assembly HP CLJ 3 600.3800 HP CLJ 3000 30 Figure 7-6 Internal components (2 of 5) 266 Chapter 7 Parts and diagrams ENWW[...]

Table 7-8 Internal components (2 of 5) Ref Description Part number Qty 6 Cam, gear. 48T RC1-6584-000CN 4 7 Gear, 41T RC1-6589-000CN 2 8 Gear, 19T/30T RC1-6593-000CN 1 9 Gear, 31T RC1-6594-000CN 1 10 Gear, 17T/41T RC1-6596-000CN 1 11 Flag, developing estrangement (developing separation) RC1-6605-000CN 2 12 Cover, crossmember, upper RC1-6668-000CN 1 [...]

See ETB simple x models See ETB duplex models See duplex assembly See paper-pickup as sembly Figure 7-7 Internal components (3 of 5) 268 Chapter 7 Parts and diagrams ENWW[...]

Table 7-9 Internal components (3 of 5) Ref Description Part number Qty 1 Cover, gear RC1-6405-000CN 1 2 Guide, cassette front, left RC1-6499-000CN 1 3 Guide, cassette front, right RC1-6502-000CN 1 5 Cam, slide, left RC1-6638-000CN 1 6 Rod, link, left RC1-6639-000CN 1 7 Rod, link, right RC1-6646-000CN 1 8 Foot, rear RC1-6650-000CN 2 10 Holder, ETB, [...]

Figure 7-8 Internal components (4 of 5) 270 Chapter 7 Parts and diagrams ENWW[...]

Table 7-10 Internal components (4 of 5) Ref Description Part number Qty 1 Holder, drawer connector RC1-6652-000CN 1 2 Holder, drawer RC1-6653-000CN 1 3 Guide, cable, left RC1-6681-000CN 1 4 Arm, switch-link RC1-6700-000CN 1 5 Guide, flexible flat cable 1 RC1-6772-000CN 1 6 Guide, flexible flat cable 2 RC1-6773-000CN 1 7 Guard, cable RC1-6825-000CN [...]

See paper-pickup as sembly 9 Figure 7-9 Internal components (5 of 5) 272 Chapter 7 Parts and diagrams ENWW[...]

Table 7-11 Internal components (5 of 5) Ref Description Part number Qty 1 Cover, rear RC1-6627-000CN 1 2 Cover RC1-7577-000CN 1 3 Cable, drive flat 1 RK2-0969-000CN 1 4 Cable, drive flat 2 RK2-0970-000CN 1 5 Duct 1 RC1-7546-000CN 1 9 Relay, PCA RM1-2582-000CN 1 10 Cable, panel connecting RM1-2587-000CN 1 11 Cable, power control RM1-2592-000CN 1 12 [...]

Paper-pickup drive assembly Figure 7-10 Paper-pickup drive assembly 274 Chapter 7 Parts and diagrams ENWW[...]

Table 7-12 Paper-pickup drive assembly Ref Description Part number Qty All Paper-pickup drive assembly RM1-2679-000CN 1 ENWW Paper-pickup drive assembly 275[...]

Duplexing-feed drive assembly (duplex models) Figure 7-11 Duplexing-feed drive assembly (duplex models) 276 Chapter 7 Parts and diagrams ENWW[...]

Table 7-13 Duplexing-feed drive assembly (duplex models) Ref Description Part number Qty All Duplexing-feed drive assembly (duplex models) RM1-2720-000CN 1 ENWW Duplexing-feed drive assembly (duplex models) 277[...]

Duplexing reverse-drive assembly (duplex models) Figure 7-12 Duplexing reverse-drive assembly (duplex models) 278 Chapter 7 Parts and diagrams ENWW[...]

Table 7-14 Duplexing reverse-drive assembly (duplex models) Ref Description Part number Qty All Duplexing reverse-drive assembly (duplex models) RM1-2721-000CN 1 1 Cable, duplexing (duplex models) RM1-2616-000CN 1 2 Cable, duplexing sensor (duplex models) RM1-2618-000CN 1 ENWW Duplexing reverse-drive assembly (duplex models) 279[...]

Developing separation-drive assembly Figure 7-13 Developing separation-drive assembly 280 Chapter 7 Parts and diagrams ENWW[...]

Table 7-15 Developing separation-drive assembly Ref Description Part number Qty All Developing separation (estrangement) drive assembly RM1-2687-000CN 1 ENWW Developing separation-drive assembly 281[...]

Fuser drive assembly Figure 7-14 Fuser drive assembly 282 Chapter 7 Parts and diagrams ENWW[...]

Table 7-16 Fuser drive assembly Ref Description Part number Qty All Fuser drive assembly RM1-2668-000CN 1 1 Cable, fuser drive RM1-2619-000CN 1 ENWW Fuser drive assembly 283[...]

Cassette (tray 2) Figure 7-15 Cassette (tray 2) 284 Chapter 7 Parts and diagrams ENWW[...]

Table 7-17 Cassette (tray 2) Ref Description Part number Qty All Cassette, 250-sheet RM1-2705-000CN 1 6 Cover, cassette, front RC1-6491-000CN 1 25 Separation-pad assembly RM1-2709-000CN 1 ENWW Cassette (tray 2) 285[...]

Paper-pickup assembly (HP CLJ 3600/3800) Figure 7-16 Paper-pickup assembly (HP CLJ 3600/3800) 286 Chapter 7 Parts and diagrams ENWW[...]

Table 7-18 Paper-pickup assembly (HP CLJ 3600/3800) Ref Description Part number Qty All Paper-pickup assembly (HP CLJ 3600/3800) RM1-2755-000CN 1 1 Multipurpose tray roller (HP CLJ 3600/3800) RM1-2741-000CN 1 2 Cover, cassette roller assembly (HP CLJ 3600/3800) RM1-6609-000CN 1 3 Cassette RM1-2702-000CN 1 4 Multipurpose tray separation-pad assembly[...]

Paper-pickup assembly (HP CLJ 3000) Figure 7-17 Paper-pickup assembly (HP CLJ 3000) 288 Chapter 7 Parts and diagrams ENWW[...]

Table 7-19 Paper-pickup assembly (HP CLJ 3000) Ref Description Part number Qty All Paper-pickup assembly (HP CLJ 3000) RM1-2774-000CN 1 7 Spring, tension (HP CLJ 3000) RC1-6516-000CN 2 8 Bushing (HP CLJ 3000) RC1-6517-000CN 1 9 Bushing (HP CLJ 3000) RC1-6518-000CN 1 10 Clutch, mechanical (HP CLJ 3000) RM1-2699-000CN 1 11 Spring, compression (HP CLJ[...]

Electronic transfer belt (simplex models) Figure 7-18 Electronic transfer belt (simplex models) 290 Chapter 7 Parts and diagrams ENWW[...]

Table 7-20 Electronic transfer belt (simplex models) Ref Description Part number Qty All Electronic transfer belt (simplex models) RM1-2690-000CN 1 6 Motor, DC (ETB) (simplex models) RK2-0937-000CN 1 ENWW Electronic transfer belt (simplex models) 291[...]

Electronic transfer belt (duplex models) See electronic transfer belt (simple x models) Figure 7-19 Electronic transfer belt (duplex models) 292 Chapter 7 Parts and diagrams ENWW[...]

Table 7-21 Electronic transfer belt (duplex models) Ref Description Part number Qty All Electronic transfer belt (duplex models) RM1-2711-000CN 1 ENWW Electronic transfer belt (duplex models) 293[...]

Multipurpose tray assembly (tray 1) Figure 7-20 Multipurpose tray assembly (tray 1) 294 Chapter 7 Parts and diagrams ENWW[...]

Table 7-22 Multipurpose tray assembly (tray 1) Ref Description Part number Qty All Multipurpose tray assembly (tray 1) RM1-2711-000CN 1 ENWW Multipurpose tray assembly (tray 1) 295[...]

Duplex-paper feed assembly (duplex models) See Duplex ing re verse dri ve assembly See Duplex ing feed driv e assembly Figure 7-21 Duplex-paper feed assembly (duplex models) 296 Chapter 7 Parts and diagrams ENWW[...]

Table 7-23 Duplex-paper feed assembly (duplex models) Ref Description Part number Qty 1 Duplex-paper feed assembly (duplex models) RM1-2718-000CN 1 2 Position-guide assembly (duplex models) RM1-2719-000CN 1 3 Lower guide assembly (duplex models) RM1-2722-000CN 1 ENWW Duplex-paper feed assembly (duplex models) 297[...]

Fuser Figure 7-22 Fuser 298 Chapter 7 Parts and diagrams ENWW[...]

Table 7-24 Fuser Ref Description Part number Qty All Fuser assembly 110V-127V RM1-2665-000CN 1 All Fuser assembly 220V-240V RM1-2743-000CN 1 ENWW Fuser 299[...]

PCAs Figure 7-23 PCAs 300 Chapter 7 Parts and diagrams ENWW[...]

Table 7-25 PCAs Ref Description Part number Qty 1 DC controller PCA assembly (HP CLJ 3000) Rm1-2600-000CN 1 1 DC controller PCA assembly (HP CLJ 3600/3800) Rm1-2580-000CN 1 2 High-voltage PCA assembly RM1-2578-000CN 1 3 Low-voltage power PCA assembly (110V-127V) RK2-0956-000CN 1 3 Low-voltage power PCA assembly (220V-240V) RK2-0957-000CN 1 4 Contro[...]

500-sheet feeder cassette (tray 3) Figure 7-24 500-sheet feeder cassette (tray 3) 302 Chapter 7 Parts and diagrams ENWW[...]

Table 7-26 500-sheet feeder cassette (tray 3) Ref Description Part number Qty All Cassette, 500–sheet feeder (tray 3) RM1-2732-000CN 1 14 Cover, 500-sheet cassette RC1-6945-000CN 1 25 Separation-pad-holder assembly (500-sheet feeder) RM1-2735-000CN ENWW 500-sheet feeder cassette (tray 3) 303[...]

500-sheet feeder paper-pickup assembly 20 Figure 7-25 500-sheet feeder paper-pickup assembly 304 Chapter 7 Parts and diagrams ENWW[...]

Table 7-27 500-sheet feeder paper-pickup assembly Ref Description Part number Qty All 500-sheet feeder paper-pickup assembly RM1-2725-000CN 1 20 Photointerruptor WG8-5696-000CN 1 21 Cable, option sensor RM1-2625-000CN 1 22 Sensor, media assembly RM1-2757-000CN 1 22A Cable, option media sensor (500-sheet feeder) RM1-2624-000CN 1 23 Paper-pickup-roll[...]

500-sheet feeder PCA 1 Figure 7-26 500-sheet feeder PCA 306 Chapter 7 Parts and diagrams ENWW[...]

Table 7-28 500-sheet feeder PCA Ref Description Part number Qty 1 PCA assembly (500-sheet feeder) RM1-2583-000CN 1 ENWW 500-sheet feeder PCA 307[...]

Alphabetical parts list Table 7-29 Alphabetical parts list Description Part number Table and page 500-sheet feeder paper-pickup assembly RM1-2725-000CN 500-sheet feeder paper- pickup assembly on page 305 Arm, switch-link RC1-6700-000CN Internal components (4 of 5) on page 271 Block, Multipurpose path (HP CLJ 3000) RC1-7959-000CN Paper-pickup assemb[...]

Description Part number Table and page Cable, environment sensor RM1-2595-000CN Internal components (4 of 5) on page 271 Cable, ETB RM1-2608-000CN Internal components (4 of 5) on page 271 Cable, fuser drive RM1-2619-000CN Fuser drive assembly on page 283 Cable, media sensor cassette assembly (HP CLJ 3600/3800) RM1-2589-000CN Internal components (1 [...]

Description Part number Table and page Cartridge, guide, right assembly RM1-2771-000CN Internal components (1 of 5) on page 265 Cartridge-sensor PCA RM1-2585-000CN PCAs on page 301 Cassette RM1-2702-000CN Paper-pickup assembly (HP CLJ 3600/3800) on page 287 Cassette sensor PCA RM1-2576-000CN Internal components (3 of 5) on page 269 Cassette, 250-sh[...]

Description Part number Table and page Cover, paper sensor RC1-6611-000CN Internal components (5 of 5) on page 273 Cover, rear RC1-6627-000CN Internal components (5 of 5) on page 273 Cover, rear lower RC1-7550-000CN External panels and covers (1 of 2) on page 257 Cover, registration sensor RC1-6612-000CN Internal components (5 of 5) on page 273 Cov[...]

Description Part number Table and page Electronic transfer belt (duplex models) RM1-2711-000CN Electronic transfer belt (duplex models) on page 293 Electronic transfer belt (simplex models) RM1-2690-000CN Electronic transfer belt (simplex models) on page 291 Face-down tray assembly (HP CLJ 3000) RM1-2777-000CN External panels, and covers (2 of 2) o[...]

Description Part number Table and page Guide, cable, left RC1-6681-000CN Internal components (4 of 5) on page 271 Guide, cable, right 1 RC1-6682-000CN Internal components (2 of 5) on page 267 Guide, cable, right 3 RC1-7544-000CN Internal components (2 of 5) on page 267 Guide, cable, right 4 RC1-7545-000CN Internal components (2 of 5) on page 267 Gu[...]

Description Part number Table and page Lever, lock slide, right RC1-6643-000CN Internal components (1 of 5) on page 265 Lever, lock, left upper RC1-7618-000CN Internal components (1 of 5) on page 265 Lever, lock, right RC1-6640-000CN Internal components (1 of 5) on page 265 Lever, sensing RC1-7597-000CN Internal components (2 of 5) on page 267 Link[...]

Description Part number Table and page Paper-pickup-roller assembly (500-sheet feeder) RM1–2727–000CN 500-sheet feeder paper- pickup assembly on page 305 PCA assembly (500-sheet feeder) RM1-2583-000CN 500-sheet feeder PCA on page 307 Photointerruptor WG8-5696-000CN 500-sheet feeder paper- pickup assembly on page 305 Plate, gear 3 RL1-1069-000CN[...]

Description Part number Table and page Spring, tension RC1-6677-000CN Internal components (1 of 5) on page 265 Spring, tension RC1-7552-000CN Internal components (1 of 5) on page 265 Spring, tension RC1-7598-000CN Internal components (2 of 5) on page 267 Spring, tension (HP CLJ 3000) RC1-6516-000CN Paper-pickup assembly (HP CLJ 3000) on page 289 To[...]

Numerical parts list Table 7-30 Numerical parts list Part number Description Table and page RC1-6381-000CN Link, multipurpose tray (tray 1) hinge left External panels and covers (1 of 2) on page 257 RC1-6382-000CN Link, multipurpose tray (tray 1) hinge right External panels and covers (1 of 2) on page 257 RC1-6383-000CN Spring, tension External pan[...]

Part number Description Table and page RC1-6611-000CN Cover, paper sensor Internal components (5 of 5) on page 273 RC1-6612-000CN Cover, registration sensor Internal components (5 of 5) on page 273 RC1-6627-000CN Cover, rear Internal components (5 of 5) on page 273 RC1-6629-000CN Guide, cartridge, left Internal components (1 of 5) on page 265 RC1-6[...]

Part number Description Table and page RC1-6674-000CN Holder, ETB, right Internal components (3 of 5) on page 269 RC1-6677-000CN Spring, tension Internal components (1 of 5) on page 265 RC1-6681-000CN Guide, cable, left Internal components (4 of 5) on page 271 RC1-6682-000CN Guide, cable, right 1 Internal components (2 of 5) on page 267 RC1-6684-00[...]

Part number Description Table and page RC1-7547-000CN Duct, 2 Internal components (1 of 5) on page 265 RC1-7548-000CN Duct, 3 Internal components (1 of 5) on page 265 RC1-7550-000CN Cover, rear lower External panels and covers (1 of 2) on page 257 RC1-7551-000CN Bracket, left, rear Internal components (4 of 5) on page 271 RC1-7552-000CN Spring, ten[...]

Part number Description Table and page RK2-0967-000CN Cable, scanner flat short Internal components (2 of 5) on page 267 RK2-0969-000CN Cable, drive flat 1 Internal components (5 of 5) on page 273 RK2-0970-000CN Cable, drive flat 2 Internal components (5 of 5) on page 273 RK2-0971-000CN Cable, scanner flat (long (HP CLJ 3000) Internal components (2[...]

Part number Description Table and page RM1-2605-000CN Cable, drive power Internal components (4 of 5) on page 271 RM1-2608-000CN Cable, ETB Internal components (4 of 5) on page 271 RM1-2609-000CN Cable, duplex docking Internal components (3 of 5) on page 269 RM1-2610-000Cn Cable, drum motor Internal components (4 of 5) on page 271 RM1-2611-000CN Ca[...]

Part number Description Table and page RM1-2670-000CN Interlock-switch assembly External panels, and covers (2 of 2) on page 259 RM1-2671-000CN Upper cover assembly (fuser door) (simplex models) External panels, and covers (2 of 2) on page 259 RM1-2672-000CN Top-cover assembly (simplex models) External panels, and covers (2 of 2) on page 259 RM1-26[...]

Part number Description Table and page RM1-2714-000CN Upper cover assembly (fuser door) (duplex models) External panels, and covers (2 of 2) on page 259 RM1-2715-000CN Front-cover assembly (duplex models) Front-cover assembly (duplex model) on page 263 RM1-2718-000CN Duplex-paper feed assembly (duplex models) Duplex-paper feed assembly (duplex mode[...]

Part number Description Table and page RM1-6609-000CN Cover, cassette roller assembly (HP CLJ 3600/3800) Paper-pickup assembly (HP CLJ 3600/3800) on page 287 RM1–2669–000CN Cover, right External panels and covers (1 of 2) on page 257 RM1–2727–000CN Paper-pickup-roller assembly (500-sheet feeder) 500-sheet feeder paper- pickup assembly on pa[...]

326 Chapter 7 Parts and diagrams ENWW[...]

A Printer specifications ● Electrical specifications ● Power-consumption specifications ● Acoustic specifications ● Operating-environment specifications ENWW 327[...]

Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This can damage the printer and void the product warranty. Table A-1 Electrical specifications for the HP Color LaserJet 3000 Series printers Item 110-volt models 220-volt models Power requirements 100 [...]

Power-consumption specifications Table A-4 Power consumption (average, in watts) 1 Product Model Printing 2 Ready 3 Sleep 4 Off Heat output- Ready (BTU/ hour) 5 HP Color LaserJet 3000 409 29 13 0.5 100 HP Color LaserJet 3000n 409 29 13 0.5 100 HP Color LaserJet 3000dn 409 29 13 0.5 100 HP Color LaserJet 3000dtn 409 29 13 0.5 100 HP Color LaserJet 3[...]

Acoustic specifications Table A-5 Acoustic emissions for the HP Color LaserJet 3000 Series printers 1 Sound power level Declared per ISO 9296 Printing (15 ppm) 2 L WAd = 6.9 Bels (A) [69 dB (A)] Ready L WAd = 5.3 Bels (A) [53 dB (A)] Sound pressure level: bystander position Declared per ISO 9296 Printing (15 ppm) 2 L pAm = 55 dB (A) Ready L pAm = 3[...]

Operating-environment specifications Table A-8 Operating environment specifications Environment Recommended Allowed Temperature 17 to 25°C (62.6 to 77°F) 10 to 27°C (50 to 81°F) Humidity 20 to 60% relative humidity (RH) 10 to 70% RH Altitude Not applicable 0 to 2,600 m (0 to 8,530 ft) NOTE These values are subject to change. ENWW Operating-envi[...]

332 Appendix A Printer specifications ENWW[...]

B Product warranty statements ● Hewlett-Packard Limited Warranty Statement ● Availability of support and service ● HP maintenance agreements ENWW 333[...]

Hewlett-Packard Limited Warranty Statement HP PRODUCT HP 3000/3600/3800 Series printer DURATION OF LIMITED WARRANTY 1 year, Onsite service HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notic[...]

Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. HP maintenance agreements Hewlett-Packard Company has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements [...]

336 Appendix B Product warranty statements ENWW[...]

C Regulatory statements ● FCC regulations ● Declaration of conformity (HP Color LaserJet 3000 Series printer) ● Declaration of conformity (HP Color LaserJet 3600 Series and HP Color LaserJet 3800 Series printer) ● Safety statements ENWW 337[...]

FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this [...]

Declaration of conformity (HP Color LaserJet 3000 Series printer) Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturers Name: Hewlett-Packard Company Manufacturer's A ddr ess: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet 3000 series Regulatory Mode[...]

Declaration of conformity (HP Color LaserJet 3600 Series and HP Color LaserJet 3800 Series printer) Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturers Name: Hewlett-Packard Company Manufacturer's A ddress : 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Names: 4) HP Colo[...]

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1,1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a Class 1 laser product under the U.S. Departme[...]

Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 3000, 3000n, 3000dn, 3000dtn, 3600, 3600n, 3600dn, 3800, 3800n, 3800dn, 3800dtn, laserkirjoitin on kyttjn kannalta turvallinen luokan 1 laserlaite. Normaalissa kytss kirjoittimen suojakotelointi est lasersteen psyn laitteen ulkopuolelle. Laitteen turvallisuusluo[...]

Index Symbols/Numerics 500–sheet feeder connector locations 237 driver PCA, removing 163 leftt cover, removing 158 rear cover, removing 161 right cover, removing 156 A accessibility features 6 acoustic specifications 330 after service checklist 73 agreements, maintenance 335 alerts, e-mail 40 anticounterfeit Web site 33 assembly diagrams 238 B ba[...]

covers 500–sheet feeder, removing 156 cleaning 37 front, removing 75 left, removing 84 rear lower, removing 83 rear upper, removing 91 right, removing 87 upper, removing 80 Customer Care Online 251 D dark color, troubleshooting 211 dark images, troubleshooting 210 date, converting Service ID 235 DC controller connectors 243 engine control system [...]

HP Color LaserJet 3000 3, 5 HP Color LaserJet 3600 4, 5 HP Color LaserJet 3800 4, 5 field-replaceable units 70 file directory page 40 Finland, laser safety statement 342 firmware upgrades, troubleshooting 183, 184, 190 flowchart, troubleshooting 172 fonts DIMMs, installing 24 included 5 list, printing 40 formatter LED 223 resetting counts 221 resto[...]

light color, troubleshooting 209 light diagnostics 223 light images, troubleshooting 209 lights, control panel 10 lines, troubleshooting dotted 211 horizontal 213 vertical 213 Linux drivers 13 load tray message 185 locked menus, control panel 182 low-voltage power-supply PCA, removing 131 M Macintosh connecting to 23 HP Printer Utility 45 PPDs 14 v[...]

parallel buffer overflow 176 PCAs, removing 500–sheet feeder driver 163 control panel 143 DC controller 135 driver 141 duplex-driver 147 high-voltage po wer -su ppl y 137 low-voltage power-supply 131 memory-controller 139 pickup-and-feed driver 145 PCL drivers 12 PCL font list, printing 40 PDL driver 12 permanent storage errors 181 personality no[...]

pickup-and-feed driver PCA 145 pickup-drive assembl 116 preservice checklist 73 print cartridge drive motors 99 print cartridges 74 rear lower cover 83 rear upper cover 91 right cover 87 screws, types of 72 service approach 73 tools, required 71 upper cover 80 repair approach 73 replace cartridge message 189 replacement intervals, s u pp li es 30 r[...]

toner cartridges. See print cartridges tools, required 71 top cover locating 7 removing 80 total page count 221 Training, HP Technical 251 transfer kit count 221 transfer stage 64 transparencies print quality, troubleshooting 206 sizes supported 16 trays action not currently available error 182 configuring 190 empty 190 HP Color LaserJet 3000, incl[...]

supported 6 Windows setup 22 USB storage device failure 191 V vacuuming toner 37 vertical lines, troubleshooting black or colored 213 dotted 211 white 213 voltage specifications 328 W warranty 334 washing toner off clothing 37 Web sites anticounterfeit 33 documentation 2 printer features 5 software, downloading 12 supply replacement guidelines 31 w[...]

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