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HP LaserJet 2400 Series printer Service Manual[...]

Copyright information © 2004 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in[...]

Table of contents 1 Product Information Chapter contents............................................................................................................... ......... 1 Printer configurations.................... ................................................. ....... ........... .................. ........2 HP LaserJet 2400 Series prin[...]

Control-panel layout................ ................ ........................ ............ ................ ............ ..........3 1 Control-panel buttons.......... ........................... . ................... ......................... .................... ..32 Control-panel lights ................. .................... ....................[...]

Internal components.............. .............. ................ .............................. ................. .............. ... .....63 Timing........................... .......................... ........................ ....................... ................ ..... ..............64 Engine control system.....................................[...]

Troubleshooting tree.................... ................. ... ................ ....... ............................. ............... ...143 Troubleshooting flowchart ..................................................................................................... 144 1. Does the control-panel display show READY?...................... .........[...]

Wrinkles or creases ..................................... ........................... .. .............. ........................209 Vertical white lines .......................................................................................................... 210 Tire tracks ..........................................................................[...]

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List of tables Table 1-1. Feature designations for HP LaserJet 2400 Series printers.......... .......... ..........2 Table 1-2. Speed ............................................................................................................... .4 Table 1-3. Resolution .................. ......................... ................... ..............[...]

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List of figures Figure 1-1. HP LaserJet 2400 Series printer base model, front/right-side view.. ... ... .... ... ...2 Figure 1-2. HP LaserJet 2400 Series printer base model, right-side/rear view ................... 3 Figure 3-1. Location of the control panel............................................................................ 31 Figure 3-2. [...]

Figure 6-28. Removing the right-side handle (2 of 2)......................................................... 107 Figure 6-29. Removing the ECU (1 of 6)............................................................................ 108 Figure 6-30. Removing the ECU (2 of 6)............................................................................ 10[...]

1 Product Information Chapter contents Chapter contents............................................................................................................... ......... 1 Printer configurations.................... ................................................. ....... ........... .................. ........2 HP LaserJet 2400 Series print[...]

Printer configurations The HP LaserJet 2400 Series printer is available in several configurations. The letters that follow the printer name indicate the differences between the configurations. Each letter refers to a specific feature. Use the information in this section to determine which features your model has. NOTE Not all models are available i[...]

8 9 10 Figure 1-2. HP LaserJet 2400 Series printer base model, right-side/rear view 8 On/off switch 9 Interface ports 10 Rear output bin ENWW Printer configurations 3[...]

Features The following tables describe the features of HP LaserJet 2400 Series printers. Table 1-2. Speed HP LaserJet 2410 printer HP LaserJet 2420 Series printer HP LaserJet 2430 Series printer Prints on letter-size paper at 25 pages per minute (ppm). Prints on A4-size paper at 24 ppm. Prints on letter-size paper at 30 pages per minute (ppm). Prin[...]

Table 1-5. Memory and processor HP LaserJet 2410 printer HP LaserJet 2420 Series printer HP LaserJet 2430 Series printer Includes 32 MB of RAM. Expandable up to 288 MB maximum memory. 400-MHz processor speed. The HP LaserJet 2420 printer includes 32 MB of RAM, expandable to 288 MB maximum memory. The HP LaserJet 2420d printer includes 48 MB RAM, ex[...]

Table 1-8. Print cartridge HP LaserJet 2410 printer HP LaserJet 2420 Series printer HP LaserJet 2430 Series printer The standard print cartridge prints up to 6,000 pages. "Extended life" print cartridges print up to 12,000 pages. The HP smart-printing-supplies program automatically alerts when toner is low. The standard print cartridge pr[...]

Table 1-11. Accessibility HP LaserJet 2410 printer HP LaserJet 2420 Series printer HP LaserJet 2430 Series printer The online user guide is compatible with text screen- readers. The print cartridge can be inserted and removed by using one hand. All doors and covers can be opened by using one hand. The 250-sheet input tray is easy to open and close.[...]

Specifications Physical specifications Table 1-12. Product dimensions Product Height Depth Width Weight 1 HP LaserJet 2410, 2420, 2420d, 2420n, and 2420dn 260 mm (10.2 inches) 400 mm (15.7 inches) 425 mm (16.7 inches) 15.2 kg (33.5 lb) HP LaserJet 2430t, 2430tn, and 2430dtn 400 mm (15.7 inches) 400 mm (15.7 inches) 425 mm (16.7 inches) 20.9 kg (46 [...]

Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This can damage the printer and void the product warranty. Table 1-14. Power requirements Specification 110-volt models 230-volt models Power requirements 110 to 127 volts (± 10%) 50/60 Hz (± 2 Hz) 22[...]

Acoustic emissions Table 1-16. Sound power and pressure level 1 (HP LaserJet 2400 series) Sound power level Declared per ISO 9296 Printing 2 (HP LaserJet 2410) L WA d = 6.6 Bels (A) [66 dB(A)] Printing 2 (HP LaserJet 2420) L WA d = 6.7 Bels (A) [67 dB(A)] Printing 2 (HP LaserJet 2430) L WA d = 6.8 Bels (A) [68 dB(A)] Ready (HP LaserJet 2410) Essent[...]

Media specifications The printer accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect printer performance and output quality. Media that do[...]

Tray 2 (250-sheet tray) and tray 3 (500-sheet tray) Dimensions 1 Weight Capacity 2 Letter 216 x 279 mm (8.5 x 11 inches) 60 to 120 g/m 2 (16 to 32 lb) 250 sheets of 75 g/m 2 (20 lb) media A4 210 x 297 mm (8.3 x 11.7 inches) Executive 191 x 267 mm (7.3 x 10.5 inches) Legal 216 x 356 mm (8.5 x 14 inches) B5 (JIS) 182 x 257 mm (7.2 x 10 inches) A5 148[...]

Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in ream Flat within 5 mm (0.02 inch) Cut edge conditions Cut with sharp blades with no visible fray Fusing compatibility Must not scorch, melt, offset, or release hazardous emissions when heated to 200°C (392°F) for 0.1 second Grain Long grain Mo[...]

Envelopes Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components: ● Weight: The weight of the envelope pape[...]

Envelope margins The following gives typical address margins for a commercial #10 or DL envelope. Type of address Top margin Left margin Return address 15 mm (0.6 inch) 15 mm (0.6 inch) Delivery address 51 mm (2 inches) 89 mm (3.5 inches) NOTE For the best print quality, position margins no closer than 15 mm (0.6 inch) from the edges of the envelop[...]

Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet 2410, 2420, and 2430 series DURATION OF LIMITED WARRANTY 1 year, Return to Authorized Service Center HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified[...]

Print Cartridge Limited Warranty Statement This HP Print Cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation out[...]

HP LaserJet printing supplies In many countries/regions, this product's printing supplies (for example, print cartridge and fuser) can be returned to HP through the HP Printing Supplies Environmental Program. An easy-to-use and free take back program is available in more than 30 countries/regions. Multilingual program information and instructi[...]

Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet 2410/2420/2430 printer Regulatory Model Number 3) : BOISB-0406-00 Incl[...]

Country-/region-specific safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Cla[...]

Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 2410, 2420, and 2430 series -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty st[...]

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2 Installation Chapter contents Chapter contents............................................................................................................... ....... 23 Operating environment ................... .................. .......................... ...................... ................... . ...24 Interface ports ........................[...]

Operating environment Place the printer on a sturdy, level surface in a well-ventilated area that meets the following environmental requirements: ● Temperature: 15° to 32.5°C (59° to 90.5°F) ● Humidity: 10% to 80% relative humidity (no condensation) ● Away from direct sunlight, open flames, and ammonia fumes ● Allow sufficient space aro[...]

Software The printer comes with helpful software, including printer drivers and optional software. For easy printer setup and access to the full range of printer features, HP recommends that you install the software that is provided. Check the installation notes and Readme files on the printer CD-ROM for additional software and languages. HP softwa[...]

Printer drivers Printer drivers provide access to the printer features and allow the computer to communicate with the printer (by using a printer language). Check the install notes, Readme, and late- breaking Readme files on the printer CD-ROM for additional software and languages. The following printer drivers are included with the printer. The mo[...]

Software for Macintosh computers The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP LaserJet Utility for use with Macintosh computers. The embedded Web server can be used with Macintosh computers if the printer is connected to a network. See Using the embedded Web server for more infor[...]

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3 Operation Chapter contents Chapter contents............................................................................................................... ....... 29 Control panel.................................................................................................................. .......... 31 Control-panel layout................ ...[...]

Print-cartridge authentication ...... ............. ................ ................. .................. ..................... .53 Print-cartridge storage ...................................................................................................... 5 3 Print-cartridge life expectancy ................. .............. ......................[...]

Control panel This section provides information about the control panel and its features. The control panel is located on the top of the printer. ? Menu Stop Attention Data Ready Figure 3-1. Location of the control panel Control-panel layout ? Menu Stop Attention Data Ready 1 2 3 4 5 6 7 8 9 10 11 Figure 3-2. Control-panel layout 1 Graphical displa[...]

Control-panel buttons Button Function ( H ELP ) ● Provides information about the message on the graphical display. ( B ACK ) ● Backs up one level in the menu tree or backs up one numeric entry. ● Exits menus if held down for more than 1 second. M ENU ● Opens and closes the menus. ( U P ) ● Navigates to the previous item in the list, or in[...]

Control-panel lights Light State Indication Ready On The printer is online and ready to accept data to print. Off The printer cannot accept data because it is offline (paused) or has experienced an error. Blinking The printer is going offline. The printer stops processing the current print job and expels all of the active pages from the paper path.[...]

Control-panel language If LANGUAGE appears in English on the control panel, use the following procedure. Otherwise, turn the printer off, and then turn the printer on again. When XXX MB appears, press and hold ( S ELECT button). When all three control panel lights are lit, release ( S ELECT button) and use the following procedure to set the languag[...]

Selecting which tray is used for printing You can select how the printer pulls media from the trays. The following sections provide information about configuring the printer to pull media from specific trays. Understanding tray order Customizing tray 1 operation Printing by type and size of media (locking trays) Feeding media from tray 1 manually U[...]

Customizing tray 1 operation The printer can be set to print from tray 1 if it is loaded, or to print only from tray 1 if the type of media that is loaded is specifically requested. See the user guide. Setting Explanation TRAY 1 SIZE=ANY TRAY 1 TYPE=ANY The printer usually pulls media from tray 1 first unless tray 1 is empty or closed. If you do no[...]

Printing by type and size of media (locking trays) Printing by type and size is a way to be sure that print jobs always print on the media that you want. You can configure the trays for the type, such as plain or letterhead, and size, such as letter or A4, that is loaded in them. If you configure the trays this way and then select a certain type an[...]

Feeding media from tray 1 manually The manual feed feature is another way of printing on special media from tray 1. Setting MANUAL FEED to ON either in the printer driver or at the printer control panel stops the printer after each job is sent, allowing you time to load special paper or other print media in tray 1. Press ( S ELECT button) to contin[...]

Selecting the correct fuser mode The printer automatically adjusts the fuser mode based on the media type to which the tray is set. For example, heavy paper, such as card stock, might need a higher fuser-mode setting in order to make the toner adhere better to the page, but transparencies need the LOW fuser-mode setting to avoid damage to the print[...]

Using the embedded Web server Use the embedded Web server (EWS) to view printer and network status and to manage printing functions from your computer instead of from the printer control panel. The following are examples of what you can do using the embedded Web server: ● View printer-control status information. ● Set the type of media that is [...]

Information tab The Information pages group consists of the following pages. ● Device Status . This page shows the printer status and shows the life remaining of HP supplies, with 0% representing that a supply is empty. The page also shows the type and size of print media set for each tray. To change the default settings, click Change Settings . [...]

Networking tab The network administrator can use this tab to control network-related settings for the printer when it is connected to an IP-based network. This tab will not appear if the printer is directly connected to a computer, or if the printer is connected to a network with anything other than an HP Jetdirect print server. Other links This se[...]

Using HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP printers. Management is proactive, allowing network administr[...]

Using the HP Toolbox HP Toolbox is a Web application that you can use for the following tasks: ● Check the printer status. ● Configure the printer settings. ● View troubleshooting information. ● View online documentation. You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to the netwo[...]

To view the HP Toolbox 1. Open the HP Toolbox in one of these ways: ● On the Windows desktop, double-click the HP Toolbox icon. ● From the Windows Start menu, click Programs , and then click HP Toolbox . ● For Macintosh OS X, on the hard drive, click Applications , and then click the Utilitites folder. Double-click the HP Toolbox icon . NOTE [...]

Troubleshooting tab The Troubleshooting tab has links to the following main pages: ● Print Quality Tools . View general troubleshooting information, view information about troubleshooting print-quality problems, and calibrate the printer to maintain color print quality. ● Maintenance . View information about managing printer supplies, view info[...]

Documentation tab The Documentation tab contains links to these information sources: ● Install Notes . Provides specific installation instructions and information regarding your product before you install and use the printing system. ● User Guide . Contains the information about the printer usage, warranty, specifications, and support that you [...]

Uninstalling the HP Toolbox This section explains how to uninstall the HP Toolbox. To uninstall the HP Toolbox by using the Windows desktop shortcut 1. From the Start menu point to Programs , point to HP LaserJet 2400 series, and then click Uninstall hp LaserJet toolbox . 2. Follow the onscreen instructions. Checking the printer configuration At th[...]

Configuration page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), trays, and printer languages. NOTE If an HP Jetdirect print server is installed, an HP Jetdirect configuration page prints as well. The IP address of the HP[...]

2 Installed Personalities and Options Lists all printer languages that are installed (such as PS and PCL) and lists options that are installed in each DIMM slot and EIO slot. 3 Memory Lists printer memory, PCL Driver Work Space (DWS), and resource saving information. 4 Event Log Lists the number of entries in the event log, the maximum number of en[...]

Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed in the printer, the remaining print-cartridge life, and the number of pages and jobs that have been processed. NOTE You can also obtain configuration information in the embedded Web server or the HP Toolbox. For details, see Using the[...]

PS or PCL font list Use the font lists to see which fonts are currently installed in the printer. The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM. To print a PS or PCL font list 1. Press ( S ELECT button) to open the menus. 2. Use ( U P button) or ( D OWN button) to scroll to INFORMATION , and then[...]

Managing the print cartridge This section provides information about HP print cartridges, their life expectancies, how to store them, and how to identify genuine HP supplies. Information also appears about non- HP print cartridges. ● HP print cartridges ● Non-HP print cartridges ● Print-cartridge authentication ● Print-cartridge storage ●[...]

Print-cartridge life expectancy The life of the print cartridge depends on the amount of toner that print jobs require and the length of life for the components inside the cartridge. When printing text at 5% coverage (typical for a business letter), the HP print cartridge lasts an average of 6,000 (Q6511A) or 12,000 (Q6511X) pages. At any time, you[...]

Cartridge-low and cartridge-out conditions The printer alerts you if the print cartridge is low on toner or out of toner. When the cartridge is low on toner or drum life When the cartridge is low, the printer control panel shows the ORDER CARTRIDGE message. The message first appears when about 16% (6,000-page cartridge) or about 8% (12,000-page car[...]

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4 Maintenance Chapter contents Chapter contents............................................................................................................... ....... 57 Cleaning the printer .......................................................................................................... ....... 58 Cleaning the outside ....................[...]

Cleaning the printer Over time, particles of toner and paper accumulate inside the printer. This can cause print- quality problems during printing. Cleaning the printer eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur. As much[...]

4. With a dry, lint-free cloth, wipe any residue from the paper path area and the print cartridge cavity. 5. Reinstall the print cartridge and close the top cover. NOTE If the print cartridge is difficult to reinstall, make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly [...]

Cleaning the fuser Run the printer cleaning page to keep the fuser free of toner and paper particles that can sometimes accumulate. Accumulation of toner and particles can cause specks to appear on the front or back side of your print jobs. To ensure optimum print quality, HP recommends that you use the cleaning page every time that you replace the[...]

5 Theory of operation Chapter contents Chapter contents............................................................................................................... ....... 61 Introduction............. .................... .............. ............ ........................ ............. ............ ....... . ...........62 Internal components..[...]

Introduction This chapter presents an overview of the relationships among major components in the printer, and includes a detailed discussion of the image-formation system. The following systems are discussed: ● Engine control system ● Laser/scanner system ● Pickup/feed/delivery system ● Image-formation system Figure 5-1. Block diagram illu[...]

Internal components Figure 5-2. Cross-section of printer highlights the major internal components. Figure 5-2. Cross-section of printer 1 Top output-bin delivery roller 2 Fuser film 3 Laser/scanner 4 Photosensitive drum 5 Print cartridge 6 Registration shutter 7 Tray 1 pickup roller 8 Tray 1 separation pad 9 Tray 2 separation pad 10 Tray 2 pickup r[...]

Timing Sequence of operation The microprocessor on the dc controller controls the printer operation sequences. Table 5-1. Operation sequences describes engine operations for each period of a print operation. Table 5-2. Power-on sequence describes each step of the power-on sequence. Table 5-1. Operation sequences Name Timing Purpose WAIT From power-[...]

Step Action 9 High-voltage control Detection of the presence of a print cartridge Cleaning of the transfer roller after the primary charging ac bias is turned on 10 Failure/abnormality check: detection of laser/scanner failure, fuser failure, and open covers 11 Communication with the memory tag Table 5-2. Power-on sequence (continued) ENWW Timing 6[...]

Engine control system The engine control system coordinates all printer functions, according to commands that the formatter sends. It drives the laser/scanner system, the image formation system, and the pickup/feed/delivery system. The engine control system contains the following components: ● Dc controller ● High-voltage PCA Figure 5-3. Engine[...]

Figure 5-4. Engine control system circuit diagram ENWW Engine control system 67[...]

Laser/scanner system The laser/scanner system receives video signals from the dc controller and the formatter and converts the signals into latent images on the photosensitive drum. Figure 5-5. Laser/scanner system 68 Chapter 5 Theory of operation ENWW[...]

Pickup/feed/delivery system The pickup/feed/delivery system consists of several types of feed rollers and sensors. The dc controller uses two motors and two solenoids to drive the rollers. Three media-detection sensors detect media as it passes through the printer. If media does not reach or pass each sensor within a specified time period, the dc c[...]

● SR1, top output-bin delivery flag ● SR2, fuser-delivery flag Figure 5-6. Pickup/feed/delivery system 70 Chapter 5 Theory of operation ENWW[...]

Image-formation system Laser printing requires the interaction of several different technologies, including electronics, optics, and electrophotographics, to provide a printed page. Figure 5-7. Print cartridge diagram Each process functions independently and must be coordinated with the other printer processes. Image formation consists of the follo[...]

Step 1: Primary charging Dc and ac biases are applied to the primary charging roller, which transfers a uniform negative potential to the photosensitive drum. Figure 5-9. Primary charging Step 2: Laser beam exposure The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum. An electrostatic latent image is for[...]

Step 3: Developing The developing cylinder comes in contact with the photosensitive drum to deposit toner onto the electrostatic latent image. NOTE The charges on the exposed area of the drum are shown as positive in Figure 5-10. Developing . The charges are actually negative, but they are more positive than the charges on the developing cylinder. [...]

Step 5: Separation The elasticity of the print media causes its separation from the photosensitive drum. A static charge eliminator aids separation by weakening any electrostatic adhesion. Figure 5-12. Separation Step 6: Fusing The dc negative bias applied to the fusing film strengthens the holding force of the toner on the print media and prevents[...]

Step 7: Drum cleaning The cleaning blade scrapes the residual toner off of the photosensitive drum and deposits it into the waste toner case. Figure 5-14. Drum cleaning ENWW Image-formation system 75[...]

Print cartridge memory system The memory tag is a nonvolatile memory built into the print cartridge. The cartridge usage condition is detected as the engine controller reads or writes the data stored on the memory tag. The engine controller renews the information in the prescribed timing and reads or writes it from or to the memory tag. The engine [...]

6 Removal and replacement Chapter contents Chapter contents............................................................................................................... ....... 77 Introduction ............ ..................... ......................... ........... ............... ........................ ...... ............78 Removal and replace[...]

Introduction This chapter documents removal and replacement of field replaceable units (FRUs) only. Removal and replacement strategy Replace parts in the reverse order of their removal. Directions for difficult or critical replacement procedures are included. WARNING! The sheet-metal edges of the product can be sharp. Use caution when working on th[...]

Before performing service Follow the pre-service procedures before you perform service. Pre-service procedures 1. Remove all media from the product. 2. Place the product on an ESD mat. If an ESD mat or an ESD-protected workstation is not available, discharge body static and ground the product chassis before servicing the product. 3. Unplug the powe[...]

Parts removal order Use the following diagram to determine which parts must be removed before removing other parts. T ransfer roller Print car tridge Tr a y 2 T ray 2 pickup roller Separation pad Right cov er Formatter Right side handle Back co ver Car tridge door Registration assembly Duplex er pan Fuser Laser/scanner I/O cov er Left side cov er T[...]

Covers Not all covers have to be removed to get to various FRUs. See Parts removal order if you are unsure about which covers must be removed. Right-side cover 1. Slide the right-side cover toward the back of the printer to disengage it from the front, right cover and the right-side handle. Figure 6-2. Removing the right-side cover 2. Lift the cove[...]

Back cover 1. Open the face-up delivery door all the way, and then press the door down to disengage two door-stops (callout 1). 2. Remove two screws (callout 2). 2 1 Figure 6-3. Removing the back cover (1 of 3) 3. Close the face-up delivery door, and then tip the printer so that it rests on its front. 82 Chapter 6 Removal and replacement ENWW[...]

4. Open the "legal-size" cover (callout 3), and then disengage one tab (callout 4). 3 4 Figure 6-4. Removing the back cover (2 of 3) ENWW Covers 83[...]

5. Lift the bottom of the cover first, and then lift the cover away from the printer. Figure 6-5. Removing the back cover (3 of 3) 6. Tip the printer back so that it rests on its feet. 84 Chapter 6 Removal and replacement ENWW[...]

I/O cover 1. Rotate the I/O cover to clear tabs at the right side of the cover. Figure 6-6. Removing the I/O cover 2. Lift the cover off of the printer. ENWW Covers 85[...]

Left-side cover 1. Remove two screws (callout 1). Figure 6-7. Removing the left-side cover (1 of 2) 2. Open the cartridge door. 86 Chapter 6 Removal and replacement ENWW[...]

3. Release one tab (callout 2) at the back of the printer by pressing the tab through a hole in the chassis, and then rotate the cover away from the printer at the back of the printer. Figure 6-8. Removing the left-side cover (2 of 2) 4. Slide the cover toward the front of the printer to clear tabs at the front, and then lift the cover away from th[...]

Top, right cover 1. Remove one screw (callout 1) at the back of the printer. Figure 6-9. Removing the top, right cover 2. Lift the cover off of the printer. 88 Chapter 6 Removal and replacement ENWW[...]

Top cover 1. Remove four screws (callout 1). 2. Lift the cover at the back of the printer, and then slide the cover toward the front of the printer to clear the tabs (callout 2) at the front of the cover. 1 2 Figure 6-10. Removing the top cover 3. Lift the cover off of the printer. ENWW Covers 89[...]

Front, right cover 1. Remove two screws (callout 1). Figure 6-11. Removing the front, right cover (1 of 2) 90 Chapter 6 Removal and replacement ENWW[...]

2. Release one tab (callout 2) at the back of the cover, and then rotate the cover to clear two tabs (callout 3) at the front of the printer. 3 2 Figure 6-12. Removing the front, right cover (2 of 2) 3. Lift the cover away from the printer. ENWW Covers 91[...]

Control panel 1. Remove all of the covers (see Covers ). 2. Disconnect one cable (callout 1). 3. Remove two screws (callout 2). Figure 6-13. Removing the control panel 4. Lift the control panel off of the printer. 92 Chapter 6 Removal and replacement ENWW[...]

Reinstallation tip To make sure that the control panel is reinstalled correctly, use the locator pin (callout 1) and place the sheet metal front of the control panel assembly (callout 2) in front of the printer chassis. Figure 6-14. Reinstalling the control panel ENWW Control panel 93[...]

Formatter 1. Remove the right-side cover (see Right-side cover ). 2. Open the formatter cover, and then lift the cover off of the hinges (callout 1) at the back of the cover. Figure 6-15. Removing the formatter (1 of 4) 3. Disconnect three cables (callout 2). 94 Chapter 6 Removal and replacement ENWW[...]

4. Remove two screws (callout 3). Figure 6-16. Removing the formatter (2 of 4) ENWW Formatter 95[...]

5. Rotate the formatter slightly at the back of the printer, and then slide the formatter toward the back of the printer to clear two tabs (callout 4) at the front of the formatter. Figure 6-17. Removing the formatter (3 of 4) 96 Chapter 6 Removal and replacement ENWW[...]

6. Remove five screws (callout 5), and then lift the formatter off of the formatter plate. Figure 6-18. Removing the formatter (4 of 4) ENWW Formatter 97[...]

Fuser 1. Remove the back cover (see Back cover ) and the I/O cover (see I/O cover ). 2. Remove the fuser-cable cover by releasing one tab (callout 1) on the cover, and then rotating the back of the cover toward the center of the printer. Figure 6-19. Removing the fuser (1 of 5) 98 Chapter 6 Removal and replacement ENWW[...]

3. Remove the duplexer inlet guide by releasing two tabs (callout 2) on the guide, and then sliding the guide toward the back of the printer. Figure 6-20. Removing the fuser (2 of 5) Reinstallation tip Make sure that both tabs snap back into place when reinstalling the duplexer inlet guide. 4. Disconnect two cables at the left, inside, of the print[...]

5. Disconnect the fuser cable at the right side of the printer (callout 4). Figure 6-21. Removing the fuser (3 of 5) 100 Chapter 6 Removal and replacement ENWW[...]

6. Remove four screws (callout 5). Figure 6-22. Removing the fuser (4 of 5) ENWW Fuser 101[...]

7. Tilt the fuser slightly toward the back of the printer, and then slide the fuser out of the back of the printer. Figure 6-23. Removing the fuser (5 of 5) 102 Chapter 6 Removal and replacement ENWW[...]

Laser/scanner 1. Remove the back cover (see Back cover ), the I/O cover (see I/O cover ), the left-side cover (see Left-side cover ), the top, right cover (see Top, right cover ), and the top cover (see Top cover ). 2. Release one tab (callout 1) on the air duct, and then lift the air duct out of the printer. Figure 6-24. Removing the laser/scanner[...]

4. Remove four screws (callout 3). Figure 6-25. Removing the laser/scanner (2 of 3) 5. Lift the laser/scanner out of the printer. 104 Chapter 6 Removal and replacement ENWW[...]

6. To remove the laser/scanner PCA, remove two screws (callout 4), and then lift the PCA off of the laser/scanner. Figure 6-26. Removing the laser/scanner (3 of 3) ENWW Laser/scanner 105[...]

Right-side handle 1. Remove the right-side cover (see Right-side cover ). 2. Remove the formatter (see Formatter ). 3. Remove two screws (callout 1). Figure 6-27. Removing the right-side handle (1 of 2) 106 Chapter 6 Removal and replacement ENWW[...]

4. Slide the handle toward the back of the printer until the power-switch (callout 2) is adjacent to the hole in the printer chassis. Figure 6-28. Removing the right-side handle (2 of 2) 5. Rotate the handle so that the power-switch clears the hole, and then lift the handle away from the printer. NOTE You might find it helpful to turn the switch to[...]

ECU 1. Remove all of the covers (see Covers ). 2. Remove the control panel (see Control panel ). 3. Remove the formatter (see Formatter ). 4. Remove the right-side handle (see Right-side handle ). 5. Disconnect the fuser cable (see callout 4 in Figure 6-21. Removing the fuser (3 of 5) ). 6. Squeeze the air duct to release two tabs (callout 1), and [...]

8. Lift the cartridge-door switch (callout 3) from its mounting. Figure 6-30. Removing the ECU (2 of 6) 9. Disconnect the laser/scanner cable (callout 4). ENWW ECU 109[...]

10. Remove four screws (callout 5): two screws on the top and two screws on the side, at the bottom, of the ECU pan. Figure 6-31. Removing the ECU (3 of 6) 110 Chapter 6 Removal and replacement ENWW[...]

11. Remove three screws (callout 6) from the back of the ECU pan. Figure 6-32. Removing the ECU (4 of 6) ENWW ECU 111[...]

12. Rotate the top of the ECU pan away from the printer, and then disconnect one flat, flexible cable (callout 7). Figure 6-33. Removing the ECU (5 of 6) 112 Chapter 6 Removal and replacement ENWW[...]

13. Lay the ECU pan down on the work surface, and then disconnect three cables (callout 8). Figure 6-34. Removing the ECU (6 of 6) NOTE The ECU and the ECU pan together are a single field-replaceable unit (FRU). You do not have to separate the ECU and the ECU pan. ENWW ECU 113[...]

Access plate 1. Remove the back cover (see Back cover ), the I/O cover (see I/O cover ), and the duplexer inlet guide (see Figure 6-20. Removing the fuser (2 of 5) ). 2. Press the green lever in the tray 2 cavity to release the access plate at the front of the printer. 3. At the back of the printer, release the access plate from one tab (callout 1)[...]

Power supply 1. Remove all of the covers (see Covers ). 2. Remove the control panel (see Control panel ). 3. Remove the formatter (see Formatter ). 4. Remove the right handle (see Right-side handle ). 5. Remove the ECU (see ECU ). 6. Remove the duplexer pan (see Access plate ). 7. Tip the printer so that it rests on its front. 8. At the bottom of t[...]

9. Remove the two screws (callout 2) that secure the spacer to the printer, and then lift the spacer out of the printer. Figure 6-37. Removing the power supply (2 of 5) 10. Tip the printer so that it rests on its top. 116 Chapter 6 Removal and replacement ENWW[...]

11. Remove five screws (callout 3) from the power-supply pan. Figure 6-38. Removing the power supply (3 of 5) 12. At the left side of the printer, disconnect one cable (callout 4), and then thread the cable through the hole in the printer chassis. ENWW Power supply 117[...]

13. Remove two screws (callout 5). Figure 6-39. Removing the power supply (4 of 5) 118 Chapter 6 Removal and replacement ENWW[...]

14. Lift the power-supply pan, and then disconnect one cable (callout 6). Figure 6-40. Removing the power supply (5 of 5) NOTE The power supply and the power-supply pan together are a single FRU. You do not have to separate the power supply and the power-supply pan. ENWW Power supply 119[...]

Gear assembly 1. Remove all of the covers (see Covers ). 2. Remove the control panel (see Control panel ). 3. Remove the formatter (see Formatter ). 4. Remove the right-side handle (see Right-side handle ). 5. Remove the ECU (see ECU ). 6. Remove the two screws (callout 1) that secure the right-side fan to the printer chassis, and then lift the fan[...]

8. Remove the two screws (callout 2) that secure the air duct to the printer chassis. Figure 6-42. Removing the gear assembly (2 of 6) 9. Unwind the cables from the cable-stays on the air duct, and then lift the air duct away from the printer. Reinstallation tip Open the cartridge door before reinstalling the air duct. ENWW Gear assembly 121[...]

10. Remove four screws (callout 3) from the gear-assembly plate. 3 4 Figure 6-43. Removing the gear assembly (3 of 6) 11. Pull the gear assembly straight away from the printer. NOTE The spring (callout 1 in Figure 6-44. Reinstalling the gear assembly ) is not attached to the gear-assembly plate or to the large gear. As a result, the spring might fa[...]

Reinstallation tip Use the rod (callout 2 in Figure 6-44. Reinstalling the gear assembly ) on the gear-assembly plate as a locator to find the correct positioning of the gear assembly. Insert the rod into the hole in the lower gear on the printer chassis. Figure 6-44. Reinstalling the gear assembly ENWW Gear assembly 123[...]

Tray 1 solenoid 1. Remove all of the covers (see Covers ). 2. Remove the control panel (see Control panel ). 3. Remove the formatter (see Formatter ). 4. Remove the right-side handle (see Right-side handle ). 5. Remove the ECU (see ECU ). 6. Remove the right-side fan (see Figure 6-41. Removing the gear assembly (1 of 6) ). 7. Remove the air duct (s[...]

Tray 2 solenoid 1. Remove all of the covers (see Covers ). 2. Remove the control panel (see Control panel ). 3. Remove the formatter (see Formatter ). 4. Remove the right-side handle (see Right-side handle ). 5. Remove the ECU (see ECU ). 6. Remove the gear assembly (see Gear assembly ). 7. Remove one screw (callout 1). Figure 6-46. Removing the tr[...]

E-label reader (memory tag) 1. Remove the right-side cover (see Right-side cover ), the back cover (see Back cover ), the I/O cover (see I/O cover ), the left-side cover (see Left-side cover ), the top, right cover (see Top, right cover ), and the top cover (see Top cover ). 2. Disconnect one cable (callout 1), and then thread the cable through the[...]

3. Remove one screw (callout 2). Figure 6-48. Removing the e-label reader (2 of 2) 4. Lift the e-label reader out of the printer. ENWW E-label reader (memory tag) 127[...]

Face-down-roller shaft 1. Remove the right-side cover (see Right-side cover ), the back cover (see Back cover ), the I/O cover (see I/O cover ), the left-side cover (see Left-side cover ), the top, right cover (see Top, right cover ), and the top cover (see Top cover ). 2. Rotate the bushings (callout 1) at both ends of the face-down-roller shaft s[...]

3. Lift the end at the right side of the printer, and then slide the shaft toward the right side to clear the hole on the left side of the printer chassis. Figure 6-50. Removing the face-down-roller shaft (2 of 2) ENWW Face-down-roller shaft 129[...]

Cartridge door 1. Remove the back cover (see Back cover ), the I/O cover and the left-side cover (see Left- side cover ). 2. With the cartridge door closed, unhook the spring (callout 1) at the printer chassis. 3. Remove one screw (callout 2) Figure 6-51. Removing the cartridge door (1 of 3) 130 Chapter 6 Removal and replacement ENWW[...]

4. Open the cartridge door, and then use a flatblade screwdriver to release the cartridge- door arm (callout 2) at the right side of the cartridge door. Figure 6-52. Removing the cartridge door (2 of 3) ENWW Cartridge door 131[...]

5. Slide the cartridge door to the left, off of the hinges (callout 3). Figure 6-53. Removing the cartridge door (3 of 3) 132 Chapter 6 Removal and replacement ENWW[...]

Transfer roller 1. Release the left end of the transfer roller by using needle-nose pliers to pinch two tabs at the left end of the transfer roller. Figure 6-54. Removing the transfer roller 2. Use the needle-nose pliers in the same manner to release the other end. 3. Lift the transfer roller out of the printer. NOTE The left end of the transfer ro[...]

Registration assembly 1. Remove the back cover (see Back cover ), the I/O cover and the left-side cover (see Left- side cover ). 2. Pinch the tab on the registration assembly gear (callout 1), and then slide the gear off of the shaft. 1 Figure 6-55. Removing the registration assembly (1 of 3) 134 Chapter 6 Removal and replacement ENWW[...]

3. Remove two screws (callout 2) from the registration-assembly cover, and then lift the cover out of the printer. Figure 6-56. Removing the registration assembly (2 of 3) ENWW Registration assembly 135[...]

4. Remove four screws (callout 3). Figure 6-57. Removing the registration assembly (3 of 3) 5. Lift the registration assembly out of the printer. 136 Chapter 6 Removal and replacement ENWW[...]

Tray 1 pickup roller 1. Spread the pickup-roller locks (callout 1) on each side of the tray 1 pickup roller to release the roller. Figure 6-58. Removing the tray 1 pickup roller 2. Rotate the top of the roller off of the shaft, and then lift the roller out of the printer. ENWW Tray 1 pickup roller 137[...]

Tray 2 pickup roller NOTE Also follow these instructions to remove any optional-tray pickup rollers. 1. Rotate the bushings (callout 1) on each side of the roller. Figure 6-59. Removing the tray 2 pickup roller (1 of 2) 2. Remove the left-side bushing by sliding the bushing to the left. 3. Slide the roller and shaft toward the left until they clear[...]

4. Slide the roller and shaft toward the right and lift the roller and shaft together out of the printer. Figure 6-60. Removing the tray 2 pickup roller (2 of 2) ENWW Tray 2 pickup roller 139[...]

Separation pad NOTE To replace a separation pad, replace the entire separation-pad assembly. 1. Pull the tray out of the printer. 2. Remove two screws (callout 1) from the separation-pad assembly. Figure 6-61. Removing the separation pad 3. Lift the assembly out of the tray. NOTE Separation-pad assemblies are not interchangeable between 250-sheet t[...]

7 Troubleshooting Chapter contents Chapter contents............................................................................................................... ..... 141 Troubleshooting tree.................... ................. ... ................ ....... ............................. ............... ...143 Troubleshooting flowchart ..........[...]

Correcting print-quality problems .......................................................................................... 201 Print-quality checklist ...................................................................................................... 2 01 Image-defect examples ....................... ....... .............. ....................[...]

Troubleshooting tree Figure 7-1. Basic troubleshooting is a graphical representation of the troubleshooting process. Figure 7-1. Basic troubleshooting ENWW Troubleshooting tree 143[...]

Troubleshooting flowchart If the printer is not responding correctly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. NOTE Macintosh users : For more troubleshooting information, see Troubleshooting common Macintosh problems . 1. Does the control-panel display sh[...]

2. Can you print a configuration page? (See Configuration page .) YES Go to step 3. NO A configuration page does not print. ● Verify that all trays are correctly loaded, adjusted, and installed in the printer. ● By using the computer, check the print queue or print spooler to see if the printer has been paused. If problems exist with the curren[...]

3. Can you print from a program? YES Go to step 4. NO The job will not print. ● If the job will not print, and a message appears on the control-panel display, see Table 7-8. Interpreting control-panel messages . ● By using the computer, check to see if the printer has been paused. Press S TOP to continue. ● If the printer is on a network, che[...]

4. Does the job print as expected? YES Go to step 5. NO Print is garbled, or only a portion of the page prints. ● Make sure that you are using the correct printer driver. (See the user guide.) ● The data file that was sent to the printer might be corrupt. To test, try printing it on another printer (if possible), or try a different file. ● Ch[...]

5. Does the printer select the correct trays? YES For other problems, check the Contents, the Index, or the printer-driver online Help. NO The printer pulls media from the wrong tray. ● Make sure that you have selected the correct tray. (See the user guide.) ● Make sure that trays are correctly configured for size and type. (See the user guide.[...]

Troubleshooting tools Press the S ELECT ( ) button to open the menus. Use the U P A RROW ( ) button or the D OWN A RROW ( ) button to scroll through the menus that appear. The high-level menus appear in the following order: ● RETRIEVE JOB ● INFORMATION ● PAPER HANDLING ● CONFIGURE DEVICE ● DIAGNOSTICS ● SERVICE Information pages 1. Pres[...]

5. Press the S ELECT ( ) button to select and print the selected information page. The informational pages for the printer are also available in the embedded Web server. Not all information pages are discussed in detail in this manual. For more information, see the electronic user guide on the device installation CD. The following pages are availab[...]

Menu map Use the menu map to help navigate through the printer submenus and select configuration settings. Printing a menu map is very helpful when you are changing numerous printer settings. 1. Press the S ELECT ( ) button to open the menus. 2. Use the U P A RROW ( ) button or the D OWN A RROW ( ) button to scroll to INFORMATION, and then press th[...]

Configuration page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify the installation of optional accessories, such as memory (DIMMs), trays, and printer languages. The content of the configuration page varies, depending on the options that are currently installed in the printer. To dec[...]

Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed in the printer, the amount of life left in the print cartridge, and the number of pages and jobs that have been processed. The page also lets you know when you should perform the next preventive maintenance. 1. Press the S ELECT ( ) b[...]

Embedded Web server When the printer is directly connected to a computer, the embedded Web server is supported for Windows 95 and later. In order to use the embedded Web server with a direct connection, you must select the Custom installation option when you install the printer driver. Select the option to load Printer Status and Alerts. The proxy [...]

● Supplies Status . Shows the life that remains in HP supplies (0% represents that a supply is empty). This page also provides supplies part numbers. To order new supplies, click Order Supplies in the Other Links area on the left side of the window. To visit this or any Web site, you must have Internet access. ● Event log . Shows a list of all [...]

Other links This section of the embedded Web server contains links that connect you to the Internet. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the embedded Web server, you must connect before you can visit these Web sites. Connecting to the Internet mi[...]

To select status messages 1. Open Printer Status and Alerts in one of these ways: ● Double-click the Printer Status and Alerts tray icon, which is near the clock in the Tray Manager. ● On the Start menu, click Programs , click Printer Status and Alerts , and then click Printer Status and Alerts . 2. Click the Options icon on the left side of th[...]

Control-panel menus Use the control-panel menus to control various printer functions. For example, you can use the RESETS submenu to reset and restore most of the factory default printer settings quickly. Not all of the available menus are described in this manual. Using control-panel menus 1. Press the S ELECT ( ) button to open the menus. 2. Use [...]

Resets submenu To find the RESETS submenu, use the control panel to open the CONFIGURE DEVICE menu. Items on the Resets submenu are used to return settings to the defaults and to change settings such as Sleep . The following section lists the settings and their possible values in the RESETS submenu. The default value for each setting is the one tha[...]

Table 7-2. Diagnostics menu Item Values Explanation PRINT EVENT LOG No values available Press the S ELECT ( ) button to generate a list of the 50 most recent entries in the event log. The printed event log shows the error number, page count, error code, and description or personality that was in use when the event occurred. SHOW EVENT LOG No values[...]

Service menu (service PIN codes) Authorized HP service technicians can use this menu to gain access to printer settings that are reserved for service personnel. The service menu is protected by use of a personal identification number (PIN). When you select SERVICE from the list of menus, you are prompted to type an eight-digit PIN code. NOTE The pr[...]

Restoring the Service ID If you replace the formatter, the date is lost. Use this menu item to reset the value to the date that the printer was first used. The date format is YYDDD. Use the following procedure to calculate the date. 1. To calculate YY, subtract 1990 from the calendar year. For instance, if the printer was first used in 2002, calcul[...]

Printer resets and power-on modes The following sections describe the types of printer resets and power-on modes. Cold reset A cold reset unlocks menus that have been previously locked and sets all control panel menu items (including EIO settings) back to the factory defaults. However, it does not clear the values in the service menu (such as the s[...]

NVRAM initialization CAUTION Initializing the NVRAM resets the serial number, the event log, the page counts, and the EIO card (initializing the NVRAM resets service menu values to factory defaults). Use the service menu to restore the serial number and page counts. Also reconfigure any computers that print to this printer so that the computers can[...]

Power-on bypass When the power is turned on the printer begins the power-on sequence. By performing a power-on bypass, you can cause the printer to resume the power-on sequence but not to recognize any installed EIO hard disk (skip disk-load procedure). This can be helpful in isolating EIO hard-disk errors. You can also resume the power-on sequence[...]

Test pages Printing test pages helps you determine whether or not the printer engine and the formatter are functioning. Engine-test page To verify that the printer engine is functioning, print an engine-test page. To print an engine- test page, press the engine-test-page switch on the formatter (see callout 5 in Figure 7-8. Sensors and switches, HP[...]

Interface troubleshooting The following sections provide instructions for interface troubleshooting. Communications checks NOTE Communication problems are normally the customer's responsibility. Time spent attempting to resolve these problems might not be covered by the Hewlett-Packard product warranty. Refer the customer to the network admini[...]

Jetdirect page 5 1 2 3 4 Figure 7-5. Jetdirect page 1 HP Jetdirect Configuration If the EIO Jetdirect card is installed correctly and the printer completes its internal diagnostics, the I/O CARD READY status message prints. If communication is lost, an I/O NOT READY status message prints, followed by a two-digit error code. See the HP Jetdirect Net[...]

Solving general printing problems In addition to the issues and solutions that are listed in this section, see Troubleshooting common Macintosh problems if you are using a Macintosh computer, and see Troubleshooting common PostScript problems if you are using the PS driver. Printer selects media from the wrong tray. Cause Solution The tray selectio[...]

Print job is extremely slow. Cause Solution The job might be very complex. The maximum speed of the printer cannot be exceeded even when more memory is added. Printing speeds might be automatically reduced when printing on custom-sized media. Note: Slower speeds are expected when printing on narrow paper, when printing from tray 1, or when using th[...]

The printer prints, but the text is wrong, garbled, or incomplete. Cause Solution The printer cable is loose or defective. Disconnect the printer cable and reconnect it. Try a print job that you know works. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new cable. The printer is[...]

The printer does not respond when you select Print in the software. Cause Solution The printer is malfunctioning. Check the control-panel display for messages and lights to determine if the printer is indicating an error. Note any message and see Table 7-8. Interpreting control-panel messages . 172 Chapter 7 Troubleshooting ENWW[...]

Clearing jams Occasionally, media can become jammed during a print job. The following are some of the causes: ● Trays are loaded incorrectly or overfilled. ● Tray 2 or tray 3 is removed during a print job. ● The top cover is opened during a print job. ● The media that is being used does not meet HP specifications. ● The media that is bein[...]

Cause Solution The print media is not picked up by the internal rollers from tray 2, tray 3, or tray 4. Remove the top sheet of media. If the media is heavier than 120 g/m 2 (32 lb), it might not be picked up correctly from the tray. The print media has rough or jagged edges. Replace the media. The print media is perforated or embossed. If the medi[...]

Clearing jams in the print-cartridge area Jams in this area might result in loose toner on the page. If you get any toner on your clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.) 1. Open the top cover. 2. Remove the print cartridge. CAUTION To prevent damage, do not expose the print cartridge to light for m[...]

NOTE If the print cartridge is difficult to reinstall, make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly into place. If the Attention light does not go out, jammed media remains inside the printer. Check the paper-feed and rear-output areas for jams. For printers that [...]

4. For tray 2, push the stack down to lock the metal paper-lift plate into place. For both trays, slide the tray into the printer. 5. To reset the printer and continue printing, press ( S ELECT button). NOTE If the Attention light does not go out, jammed media remains inside the printer. Check the paper-feed and rear-output areas for jams. For prin[...]

3. If the media is almost completely visible from the top output bin, pull the remaining media carefully out of the printer. If the leading edge is not visible or is barely visible in the print-cartridge area, open the rear output bin all the way. To do this, push the bin door slightly forward and use your finger to disengage the grill at the base.[...]

Clearing jams in the duplexer area This procedure applies only to printers that include a duplexer. 1. Remove tray 2 from the printer. 2. Push the green button on the right side of the front of the tray 2 opening to open the paper-access plate. 3. Reach in and pull out the jammed paper. 4. Push the bottom of the paper-access plate back up until it [...]

5. Reinstall tray 2. NOTE If the Attention light does not go out, jammed media remains inside the printer. Check the paper-feed and rear-output areas for jams. 180 Chapter 7 Troubleshooting ENWW[...]

Media handling problems If media is feeding incorrectly, use the information in this section to identify and resolve the problem. Multiple pages feed Table 7-4. Causes for multiple pages feeding Cause Solution The tray 1 separation pad is worn. Replace the separation-pad assembly. Too much media (particularly envelopes) is loaded in tray 1. Remove [...]

Pages are wrinkled or folded Table 7-5. Causes for wrinkled or folded paper at the paper-path entrance Cause Solution The feed rollers or registration rollers are dirty or defective. Replace the affected rollers. The paper path contains foreign substances or dirt. Remove any foreign substances or dirt from the paper path. The cartridge shutter open[...]

Understanding printer messages Printer messages that appear on the control-panel display relay the normal status of the printer (such as Processing... ) or an error condition (such as CLOSE TOP COVER ) that needs attention. Table 7-8. Interpreting control-panel messages lists the most common messages that require attention or that might raise quest[...]

Control panel message Event log error message Description Recommended action 10.XX.YY SUPPLY MEMORY ERROR alternates with For help press An error has occurred in one or more of the printer supplies. XX description 00 = memory is defective 01 = memory is missing YY description 00 = print cartridge is missing or defective 1. Turn the printer off, and[...]

Control panel message Event log error message Description Recommended action 50.X FUSER ERROR For help press A fuser error has occurred. X Description 1 low fuser temperature 2 fuser warmup service 3 fuser over-temperature 4 faulty fuser 5 incorrect fuser is installed 6 open fuser circuit 1. Turn the printer off, and then turn the printer on again.[...]

Control panel message Event log error message Description Recommended action 22 EIO X BUFFER OVERFLOW alternates with To continue press Too much data was sent to the EIO card in the specified slot [X]. An improper communications protocol might be in use. Note: EIO 0 is reserved for the HP Jetdirect embedded print server. 1. Press ( S ELECT button) [...]

Control panel message Event log error message Description Recommended action 49.XXXXX ERROR alternates with To continue turn off then on A critical firmware error has occurred. 1. Press C ANCEL J OB to clear the print job from the printer memory. 2. Turn the printer off, and then turn the printer on again. 3. Go to http: www.h p. co m/ support/lj24[...]

Control panel message Event log error message Description Recommended action 49.XXXXX ERROR alternates with To continue turn off then on A critical firmware error has occurred. 1. After performing the actions listed in the preceding item, if the message persists when using different software programs and attempting specific print jobs, disconnect a[...]

Control panel message Event log error message Description Recommended action 52.XY ERROR For help press alternates with To continue turn off then on A temporary printing error occurred. 1. Press the S ELECT ( ) button to continue. 2. Turn the printer off, and then turn the printer on again. 3. Reseat the connectors between the laser/scanner and ECU[...]

Control panel message Event log error message Description Recommended action 56.XX ERROR For help press alternates with To continue turn off then on A temporary printing error occurred as a result of an incorrect input or output request. 1. Turn the printer off, and then turn the printer on again. 2. Turn the printer off, and then turn the printer [...]

Control panel message Event log error message Description Recommended action 59.XY ERROR For help press alternates with To continue turn off then on A printer-motor error has occurred. X Description 0 main-motor error 1 motor startup error 2 motor rotation error 4 EP-motor error Y Description Y = 0 59.00, 59.10, 59.20 Motor failure 1. Turn the prin[...]

Control panel message Event log error message Description Recommended action 68.X PERMANENT STORAGE FULL alternates with To continue press The printer permanent storage is full. Some settings might have been reset to the factory defaults. 1. Press the S ELECT ( ) button to continue. 2. For 68.0 errors, turn the printer off, and then turn the printe[...]

Control panel message Event log error message Description Recommended action 68.X STORAGE ERROR SETTINGS CHANGED alternates with To continue press An error occurred in the printer permanent storage and one or more printer settings has been reset to its factory default. 1. Press the S ELECT ( ) button to continue. 2. Turn the printer off, and then t[...]

Control panel message Event log error message Description Recommended action 79.XXXX ERROR alternates with To continue turn off then on The printer detected a critical hardware error. If the error no longer exists, follow these steps. 1. Install each DIMM and EIO device one at a time, making sure to turn the printer off and then back on as you inst[...]

Control panel message Event log error message Description Recommended action CARD SLOT X FILE SYSTEM IS FULL alternates with <Current status message> The CompactFlash card in slot X is full. Delete files from the CompactFlash card and then try again. Use the Device Storage Manager in HP Web Jetadmin to download or delete files and fonts. (See[...]

Control panel message Event log error message Description Recommended action INSTALL CARTRIDGE For help press The print cartridge is missing and must be reinstalled for printing to continue. Replace or correctly reinstall the print cartridge. INSUFFICIENT MEMORY TO LOAD FONTS/ DA TA . alternates with <DEVICE> To continue press The printer rec[...]

Control panel message Event log error message Description Recommended action MANUALLY FEED [TYPE][SIZE] To continue press alternates with MANUALLY FEED [TYPE][SIZE] For help press The printer is waiting for media to be loaded in tray 1 for manual feed. Load the requested media into tray 1 and press ( S ELECT button). MANUALLY FEED [TYPE][SIZE] To u[...]

Control panel message Event log error message Description Recommended action Paused alternates with To return to ready press STOP The printer is paused but continues to receive data until the memory is full. The printer is not experiencing an error. 1. Press S TOP . 2. Turn the printer off and then back on. 3. If necessary, perform a cold reset. 4.[...]

Control panel message Event log error message Description Recommended action RAM DISK NOT INITIALIZED alternates with <Current status message> The file system has not been initialized. Use HP Web Jetadmin to initialize the file system. REPLACE CARTRIDGE For help press alternates with <current status message> Pages remaining for this sup[...]

Control panel message Event log error message Description Recommended action UNSUPPORTED D ATA ON [FS] DIMM IN SLOT X alternates with To clear press The data on the DIMM is not supported. The DIMM might need to be replaced. Turn the printer off before removing it. Press ( S ELECT button) to continue. USE TRAY XX [TYPE][SIZE] alternates with To chan[...]

Correcting print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print- quality problems can be handled easily by making sure that the printer is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality checklist General print-quality [...]

See Light print (partial page) See Light print (entire page) See Specks See Specks See Dropouts See Dropouts See Dropouts A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b See Lines See Gray background See Toner smear See Loose toner See Repeating defects Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kj[...]

Light print (partial page) 1. Make sure that the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the paper is too moist or too rough). See Media specifications . 4. The transfer roller might be worn or contaminated. R[...]

Specks Specks might appear on a page after a jam has been cleared. 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer .) 3. Try using a different type of media. 4. Check the print cartridge for leaks. If the print cartridge is leak[...]

Lines A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer .) 3. Replace the print cartridge. Gray background 1. Do not use media that has already been run through the print[...]

Toner smear 1. Print a few more pages to see if the problem corrects itself. 2. Try using a different type of media. 3. Make sure that the environmental specifications for the printer are being met. (See Operating environment .) 4. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer .) 5. Replace th[...]

Repeating defects 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer .) 3. Measure the distance between two identical defects and see Repeating defects . Also see Repeating image . Repeating image Dear Mr. Abhjerhjk, The dhjhfiuhu [...]

Misformed characters AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the printer are being met. (See Operating environment .) 3. Reseat cables that are connected to the laser/scanner. 4. Reseat cables that are connected to the ECU. 5. I[...]

Curl or wave 1. Turn over the stack of media in the tray. Also, try rotating the stack 180°. 2. Make sure that the type and quality of the media that you are using meet HP specifications. (See Media specifications .) 3. Make sure that the environmental specifications for the printer are being met. (See Operating environment .) 4. Try printing to a[...]

Vertical white lines 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media that you are using meet HP specifications. (See Media specifications .) 3. Replace the print cartridge. 4. Remove the laser/scanner and check for dirt or other obstructions in the beam path. 5. The fuser might be[...]

White spots on black 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media that you are using meet HP specifications. (See Media specifications .) 3. Make sure that the environmental specifications for the printer are being met. (See Operating environment .) 4. Replace the print cartrid[...]

Blurred print 1. Make sure that the type and quality of the media that you are using meet HP specifications. (See Media specifications .) 2. Make sure that the environmental specifications for the printer are being met. (See Operating environment .) 3. Turn over the stack of media in the tray. Also, try rotating the stack 180°. 4. Do not use paper[...]

Troubleshooting common Windows problems Error message: "Error Writing to LPTx" in Windows 9x. Cause Solution Media is not loaded. Make sure that paper or other print media is loaded in the trays. The cable is defective or loose. Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. The printer is[...]

Troubleshooting common Macintosh problems In addition to the problems that are listed in Solving general printing problems , this section lists problems that can occur when using Mac OS 9. x , or Mac OS X. NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility . The printer will not appear in the Chooser. Table 7-9. Pro[...]

A print job was not sent to the printer that you wanted. Cause Solution The wrong printer name or IP address is being used. Another printer that has the same or a similar name or IP address might have received your print job. Check the printer name or IP address by printing a configuration page. See Configuration page . Verify that the printer name[...]

When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected. Cause Solution This problem is caused by either a software or hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system [...]

The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center. Cause Solution The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the compute[...]

A print job was not sent to the printer that you wanted. Cause Solution The wrong printer name or IP address is being used. Another printer with the same or similar name, IP address, or Rendezvous host name might have received your print job. Check the printer name, IP address, or Rendezvous host name by printing a configuration page See Configurat[...]

When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X version 10.1 or [...]

Troubleshooting common PostScript problems The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE To receive a printed or screen message when PS errors occur, open the Print Options dialog[...]

VM Error Cause Solution A font error occurred. Select unlimited dow nloadable fonts from the printer driver. Range Check Cause Solution A font error occurred. Select unlimited dow nloadable fonts from the printer driver. ENWW Troubleshooting common PostScript problems 221[...]

Printer component locations Diagrams are provided below detailing the locations of various printer components. Main assemblies Figure 7-6. Main assemblies, HP LaserJet 2400 series 1 Fuser 2 Laser/scanner assembly 3 Drive assembly 4 Engine controller assembly 5 High-voltage power supply circuit assembly 6 Pick-up assembly 7 Registration assembly 222[...]

Main parts Figure 7-7. Main parts, HP LaserJet 2400 series 1 Fixing film 2 Pressure roller 3 Transfer charging roller 4 Tray 1 pick-up roller 5 Tray 1 separation pad 6 Tray 2 pick-up roller 7 Tray 2 Memory tag contact 8 Memory tag contact ENWW Printer component locations 223[...]

Sensors and switches Figure 7-8. Sensors and sw itches, HP LaserJet 2400 series 1 Delivery sensor 2 Face-up cover sensor 3 Power switch 4 Door switch 5 Test print switch 6 Tray 1 paper detection sensor 7 Tray 2 Top of page sensor 8 Top of page sensor 9 Duplex sensor 224 Chapter 7 Troubleshooting ENWW[...]

Motors, fans, and solenoids Figure 7-9. Motors, fans, and solenoids, HP LaserJet 2400 series 1 Fuser motor 2 Main motor 3 Tray 1 pickup solenoid 4 Main fan 5 Tray 2 pickup solenoid 6 Sub fan ENWW Printer component locations 225[...]

PCAs Figure 7-10. PCAs, HP LaserJet 2400 series 1 Engine controller PCB 2 High-voltage power supply PCB 226 Chapter 7 Troubleshooting ENWW[...]

500-Sheet paper feeder Figure 7-11. 500-Sheet paper feeder, HP LaserJet 2400 series 1 Left cover 2 Rear cover 3 Upper right cover 4 Lower right cover 5 Front cover ENWW Printer component locations 227[...]

Wiring diagrams The following figures show HP LaserJet 2400 Series printer wiring and circuitry layout. Figure 7-12. Circuit diagram (1 of 2) 228 Chapter 7 Troubleshooting ENWW[...]

Figure 7-13. Circuit diagram (2 of 2) ENWW Wiring diagrams 229[...]

3 8 4 5 6 2 9 1 7 10 Figure 7-14. ECU wiring 1 FM1, main fan motor (J509) 2 Tray 1 pickup solenoid (J508) 3 Tray 1 sensor (J503) 4 Laser/scanner motor (J402) 5 Memory tag reader (J510) 6 Fuser motor (J501) 7 Main motor (J407) 8 Door switch (J408) 9 FM2, sub fan motor (J512) 10 Thermistors, rear-output-bin sensor, delivery sensor (J405) 230 Chapter [...]

General timing diagrams 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 STBY WAI T STBY INTR PRINT LSTR Print Command Main Motor (M1) Fuser Heater (H1) Fuser Motor (M2) Scanner Motor(M3) Cassette Pickup Solenoid (SL1) Tray 1 Pickup Solenoid (SL2) Paper Feeder Pickup Solenoid (SL3) T op of Page Sensor (PS801) Delivery Sensor (PS803) Primary Charg[...]

232 Chapter 7 Troubleshooting ENWW[...]

8 Parts and diagrams Chapter contents Chapter contents............................................................................................................... ..... 233 Ordering parts and supplies .................................................................................................. 2 34 Parts ..................... ..............[...]

Ordering parts and supplies Parts Order replacement parts from the following Web sites: h30074.www3.hp.com/csn-aux/srvcdlvry/epdo/def ault/ePDOLogin.asp (technicians) h20141.www2.hp.com/hpparts (customers) Related documentation and software Order documentation and software from the companies listed in the following table; some documentation and sof[...]

Accessories The following accessories and supplies are available for the HP LaserJet 2400 series. Product name Description Product number Part number Paper-handling accessories Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. Holds Letter, A4, Legal, A5, B5 (JIS), Executive, and 8.5 x 13 inch paper sizes. NOTE This [...]

Product name Description Product number Part number Cables and interfaces Enhanced I/O (EIO) cards. HP Jetdirect print server multiprotocol EIO network cards. HP Jetdirect 620n Fast Ethernet (10/100Base- TX) print server J7934A J7934A Enhanced I/O (EIO) cards. HP Jetdirect print server multiprotocol EIO network cards. HP Jetdirect 680n 802.11b wire[...]

ENWW Accessories 237[...]

Covers Figure 8-1. Covers 238 Chapter 8 Parts and diagrams ENWW[...]

Table 8-2. Covers Ref Description Part number Qty 1 Screw, tapping, M3x6 XA9-1503-000CN 10 2 Cover, right upper RC1-4159-000CN 1 3 Screw, tapping, truss head, M4x10 XB4-7401-005CN 3 4 Screw, S, M3x8 XA9-1500-000CN 3 5 Control panel RM1-1519-000CN 1 6 Cover, right rear RC1-4156-000CN 1 7 Cover, DIMM RC1-4150-000CN 1 8 Power switch RC1-4173-000CN 1 9[...]

Internal components Figure 8-2. Internal components (1 of 4) 240 Chapter 8 Parts and diagrams ENWW[...]

Table 8-3. Internal components (1 of 4) Ref Description Part number Qty 1 Screw, S, M3x8 XA9-1500-000CN 30 2 Cable assembly RM1-1421-000CN 1 3 Laser/scanner assembly RM1-1521-000CN 1 4 Duct, scanner RC1-4128-000CN 1 5 Spring, compression RU5-2404-000CN 1 6 Link, laser shutter RC1-4125-000CN 1 7 Duct, cartridge RC1-4129-000CN 1 8 Clip, cable WT2-581[...]

Ref Description Part number Qty 33 Fan, sub RK2-0573-000CN 1 34 Holder, sub fan RC1-4134-000CN 1 35 Clip clamp, wire WT2-5694-000CN 1 36 Holder RC1-4009-000CN 1 37 Guide, cst., left rear RC1-3950-000CN 1 38 Guide, cst., right front RC1-3951-000CN 1 39 Guide, cst., right rear RC1-3953-000CN 1 40 Stay, tag holder RC1-4126-000CN 1 41 Spring, compressi[...]

ENWW Internal components 243[...]

Figure 8-3. Internal components (2 of 4) 244 Chapter 8 Parts and diagrams ENWW[...]

Table 8-4. Internal components (2 of 4) Ref Description Part number Qty 1 Cable assembly RM1-1425-000CN 1 2 Link, switch RC1-4170-000CN 1 3 Holder, switch link RC1-4169-000CN 1 4 Screw, RS, M3x8 XA9-1500-000CN 15 5 Microswitch RK2-0534-000CN 1 6 Lever, test switch RC1-4132-000CN 1 7 Duct, arm RC1-4130-000CN 1 8 Duct, cooling RC1-4131-000CN 1 9 Sole[...]

Ref Description Part number Qty 32 Fuser, 220-240 V RM1-1531-000CN 1 33 Gear assembly RM1-1412-000CN 1 34 Tray 2 pickup assembly RM1-1481-000CN 1 Table 8-4. Internal components (2 of 4) (continued) 246 Chapter 8 Parts and diagrams ENWW[...]

ENWW Internal components 247[...]

Figure 8-4. Internal components (3 of 4) 248 Chapter 8 Parts and diagrams ENWW[...]

Table 8-5. Internal components (3 of 4) Ref Description Part number Qty 1 Fixing drive side plate assembly RM1-1500-000CN 1 2 Screw, S, M3x8 XA9-1500-000CN 7 3 Screw, w/washer, M3x6 XB2-7300-605CN 5 4 Spring, compression RU5-2401-000CN 1 5 Gear, 201t RU5-0389-000CN 1 6 Cam RC1-4114-000CN 1 7 Lever, coupling RC1-4115-000CN 1 8 Bushing, inner RC1-410[...]

Figure 8-5. Internal components (4 of 4) 250 Chapter 8 Parts and diagrams ENWW[...]

Table 8-6. Internal components (4 of 4) Ref Description Part number Qty 1 Cover, registration RC1-3936-000CN 1 2 Sheet, static charge RC1-4070-000CN 1 3 Guide, feed RC1-3935-000CN 1 4 Screw, tapping, truss head, M4x10 XB4-7401-005CN 13 5 Gear, 14t RU5-0409-000CN 1 6 Stopper, gear RC1-4189-000CN 1 7 Plate, transfer, lower RL1-0581-000CN 1 8 Cap, con[...]

Ref Description Part number Qty 32 Registration assembly RM1-1502-000CN 1 Table 8-6. Internal components (4 of 4) (continued) 252 Chapter 8 Parts and diagrams ENWW[...]

ENWW Internal components 253[...]

Tray 2 pickup assembly Figure 8-6. Tray 2 pickup assembly 254 Chapter 8 Parts and diagrams ENWW[...]

Table 8-7. Tray 2 pickup assembly Ref Description Part number Qty Tray 2 pickup assembly RM1-1481-000CN 1 7 Tray 2 pickup roller RL1-0542-000CN 1 ENWW Tray 2 pickup assembly 255[...]

Alphabetical parts list Table 8-8. Alphabetical parts list Description Part number Table and page Arm, door RC1-4055-000CN Table 8-3 on page 241 Arm, pad RC1-3937-000CN Table 8-6 on page 251 Base plate, front RC1-3946-000CN Table 8-3 on page 241 Base plate, right RC1-4113-000CN Table 8-4 on page 245 Bushing RC1-3665-000CN Table 8-4 on page 245 Bush[...]

Description Part number Table and page Cover, right rear RC1-4156-000CN Table 8-2 on page 239 Cover, right upper RC1-4159-000CN Table 8-2 on page 239 Drive release assembly RM1-1522-000CN Table 8-5 on page 249 Duct, arm RC1-4130-000CN Table 8-4 on page 245 Duct, cartridge RC1-4129-000CN Table 8-3 on page 241 Duct, cooling RC1-4131-000CN Table 8-4 o[...]

Description Part number Table and page Guide, cartridge, right lower RC1-4107-000CN Table 8-6 on page 251 Guide, cartridge, right upper RC1-4106-000CN Table 8-5 on page 249 Guide, cartridge., left lower RC1-4122-000CN Table 8-3 on page 241 Guide, cst., left front RC1-3948-000CN Table 8-3 on page 241 Guide, cst., left middle RC1-3949-000CN Table 8-3[...]

Description Part number Table and page Link, switch RC1-4170-000CN Table 8-4 on page 245 Microswitch RK2-0534-000CN Table 8-4 on page 245 Motor, dc, 26.2 W RL1-0587-000CN Table 8-6 on page 251 Motor, stepping RK2-0523-000CN Table 8-5 on page 249 Multi-purpose tray assembly RM1-1490-000CN Table 8-2 on page 239 Pad, separation RC1-0939-000CN Table 8-[...]

Description Part number Table and page Screw, w/w asher, M3x6 XB2-7300-605CN Table 8-3 on page 241 Screw, w/w asher, M3x6 XB2-7300-605CN Table 8-4 on page 245 Screw, w/w asher, M3x6 XB2-7300-605CN Table 8-5 on page 249 Screw,tapping,truss head,m4x10 XB4-7401-005CN Table 8-4 on page 245 Sensor pcb assembly RM1-1435-000CN Table 8-6 on page 251 Sheet [...]

Description Part number Table and page Tray 1 pick-up shaft assembly RM1-1484-000CN Table 8-6 on page 251 Tray 2 pickup assembly RM1-1481-000CN Table 8-4 on page 246 Tray 2 pickup assembly RM1-1481-000CN Table 8-7 on page 255 Tray 2 pickup roller RL1-0542-000CN Table 8-7 on page 255 Table 8-8. Alphabetical parts list (continued) ENWW Alphabetical p[...]

Numerical parts list Table 8-9. Numerical parts list Part number Description Table and page Q3953-60001 Formatter, non-network versions Table 8-3 on page 242 Q3955-60003 Formatter, network versions Table 8-3 on page 242 RA0-1003-000CN Foot, rubber Table 8-3 on page 241 RA0-1068-000CN Cap, continuity Table 8-6 on page 251 RA0-1172-000CN Gear, 17t Ta[...]

Part number Description Table and page RC1-4055-000CN Arm, door Table 8-3 on page 241 RC1-4056-000CN Guide, door arm Table 8-3 on page 241 RC1-4057-000CN Hinge, left Table 8-2 on page 239 RC1-4058-000CN Hinge, right Table 8-2 on page 239 RC1-4059-000CN Spring, torsion Table 8-3 on page 241 RC1-4060-000CN Lever Table 8-3 on page 241 RC1-4061-000CN S[...]

Part number Description Table and page RC1-4132-000CN Lever, test switch Table 8-4 on page 245 RC1-4133-000CN Holder, main fan Table 8-4 on page 245 RC1-4134-000CN Holder, sub fan Table 8-3 on page 242 RC1-4135-000CN Plate Table 8-2 on page 239 RC1-4136-000CN Plate, protective Table 8-3 on page 241 RC1-4137-000CN Cam, contact Table 8-3 on page 241 [...]

Part number Description Table and page RM1-1416-000CN Registration sensor pcb assembly Table 8-6 on page 251 RM1-1421-000CN Cable assembly Table 8-3 on page 241 RM1-1422-000CN Cable, memory tag Table 8-3 on page 242 RM1-1425-000CN Cable assembly Table 8-4 on page 245 RM1-1426-000CN Cable assembly Table 8-6 on page 251 RM1-1435-000CN Sensor pcb asse[...]

Part number Description Table and page RU5-0379-000CN Gear, 19t Table 8-5 on page 249 RU5-0389-000CN Gear, 201t Table 8-5 on page 249 RU5-0400-000CN Gear, 12t Table 8-6 on page 251 RU5-0409-000CN Gear, 14t Table 8-6 on page 251 RU5-2385-000CN Spring, compression Table 8-6 on page 251 RU5-2386-000CN Spring, torsion Table 8-6 on page 251 RU5-2388-000[...]

Part number Description Table and page XB4-7401-005CN Screw, tapping, truss head, M4x10 Table 8-2 on page 239 XB4-7401-005CN Screw,tapping,truss head,m4x10 Table 8-4 on page 245 XB4-7401-005CN Screw, tapping, truss head, M4x10 Table 8-5 on page 249 XB4-7401-005CN Screw, tapping, truss head, M4x10 Table 8-6 on page 251 Table 8-9. Numerical parts lis[...]

268 Chapter 8 Parts and diagrams ENWW[...]

Index Symbols/Numerics 1,500-sheet tray troubleshooting 148 250-sheet tray. See tray 2 500-sheet tray diagrams 227 locking 37 paper specifications 11 printing from 35 troubleshooting 148 See also trays A access plate, removing 114 accessibility 7 accessories troubleshooting 148 accessories, ordering 235 acoustic specifications 10 adhesive labels, s[...]

error messages 183 information pages 149 language, selecting 34, 144 lights 33 menu map, printing 34, 48, 151 menus 149, 158 online Help 183 print cartridge supply level, checking 54 removing 92 Resets menu 159 Service menu 161 troubleshooting 144 counterfeit supplies 53 covers 500-sheet paper feeder 227 back, removing 82 cartridge door, removing 1[...]

Explorer, versions supported embedded Web server 40 HP Toolbox 44 HP Web Jetadmin 43 F face-down-roller shaft, removing 128 fans, diagrams 225 FastRes 4 features 2, 4 feed roller 63 Finnish laser statement 21 flashing lights 33 font lists, printing 52 fonts EPS files, troubleshooting 215, 218 included 5 Macintosh, troubleshooting 215 troubleshootin[...]

jobs formatted incorrectly 147 not printing, troubleshooting 146 stopped, troubleshooting 147 K keys, control panel 32 Korean EMI statement 20 L labels, specifications 15 language, control panel 34, 144 languages, printer 5 laser beam exposure stage 72 laser safety statements 20 laser/scanner diagrams 222 operations 68 removing 103 LaserJet Utility[...]

networks formatter, replacing 165 HP Jetdirect configuration page 152 HP Jetdirect page 168 HP Jetdirect print servers, models including 5 troubleshooting 167 noise specifications 10 non-HP print cartridges 53, 197 not responding, troubleshooting 171 NVRAM initialization 164 O oblique roller 63 on/off switch 3 online Help 183 online support 234 Ope[...]

primary charging stage 72 print cartridge door, removing 130 print cartridges cleaning near 58 error messages 197, 199 features 6 life expectancy 54 low toner message 55 memory tag 76 non-HP 53 operations 71 out of toner message 55 paper jams, clearing 175 recycling 18 status, viewing with embedded Web server 41 status, viewing with HP Toolbox 45 s[...]

specifications accessibility 7 acoustic emissions 10 electrical 9 energy use 6 envelopes 14 environmental 24 labels 15 media 11 memory 5 operating environment 10 paper 12 physical 8 speed 4 transparencies 15 trays 4 specks, troubleshooting 204, 211 speed processor 5 specifications 4 troubleshooting 147, 170 Spool32 errors 213 spots, troubleshooting[...]

sensors 69, 224 solenoid, diagrams 225 solenoid, removing 124 troubleshooting 148 See also trays tray 2 locating 2 locking 37 paper specifications 11 part numbers 254 parts diagrams 223 pickup roller, removing 138 printing from 35 rollers 63 sensors 69, 224 solenoid, diagrams 225 solenoid, removing 125 See also trays tray 3 diagrams 227 locking 37 [...]

V VM error 221 voltage specifications 9 W warranty print cartridge 17 product 16 service ID 161 washing off toner 175 wavy paper, troubleshooting 169, 209 Web browser requirements embedded Web server 40 HP Toolbox 44 HP Web Jetadmin 43 Web Jetadmin browsers supported 43 downloading 43 Web sites anticounterfeit 53 HP Web Jetadmin, downloading 43 pap[...]

278 Index ENWW[...]

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