HP OFFICEJET PRO 8500A manuale d’uso

OFFICEJE T P R O 8 5 00A A910 Us er Guide[...]

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HP Officejet Pro 8500A (A910) e-All-in-One series User Guide[...]

Copyright information © 2010 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett- Packard, except as[...]

Contents 1 Get started Accessibility ........... .................. .................... .................... ............. ................. .............. .......... .10 Eco-Tips ........ ........... ........... ........... ............ .......... ............. ............ ......... ............. ........ ...........11 Understand the printer par[...]

Print brochures .............. ......... .............. .................... ............ .......... ............. .............. ..... ........34 Print brochures (Windows) . ....... ........ ...... ......... ........ ....... ........ ....... ........ ......... ..... ......... ...34 Print brochures (Mac OS X) ..... ........................ ........[...]

6 Fax Send a fax ......... ............ ......... ............ ........... ......... ............ ............. ....... ............. ......... ..........57 Send a standard fax ........ ....................................................... ...........................................5 7 Send a standard fax from the computer .......................[...]

7 Web HP Apps .............. ......... .............. ........... ......... ............. ............ ......... ............. ............. .. ..........81 Marketsplash by HP ............................................................................................................ .... 82 8 Work with ink cartridges Information on ink cartridges [...]

Solve copy problems ............. ......... .......... ........... ........ ........... ........... ........ ........... .......... ..... .109 No copy came out .................................. ................... .............................. .................... ....109 Copies are blank ....................................... ..................[...]

Solve printer management problems ........... ................ ........... .............. ................ ........... .....143 Embedded Web server cannot be opened .. ...................................................................144 Troubleshoot installation issues .......................................... ....................... ...........[...]

Regulatory information ............................................................... ......................................... ..167 FCC statement ................................................................................................................ 168 Notice to users in Korea .............. ...... .......... ........ ...... ..........[...]

C Additional fax setup Set up faxing (parallel phone systems) .......................... ........................ .................... ...........190 Select the correct fax setup for your home or office ...................... ............................. .....191 Case A: Separate fax line (no voice calls received) .. ........... ........... ......[...]

Embedded Web server ........... ............ ................. .................. ............ .................. ................ .22 5 About cookies ............... ............ .............. ................ ........... .............. ................ ........... .... 226 To open the embedded Web server .........................................[...]

1 Get started This guide provides details about how to use the printer and how to resolve problems. • Accessibility • Eco-Tips • Understand the printer parts • Use the printer control panel • Finding the printer model number • Select print media • Load an original on the scanner glass • Load an original in the automatic document fee[...]

For accessibility information for Mac OS X, visit the Apple Web site at ww w.apple.com/ accessibility. Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided these Eco-Tips to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this printer[...]

1 Automatic document feeder (ADF) 2 Scanner glass 3 Control panel (differs based on the printer model that you have) 4 Control-panel display (differs based on the printer model that you have) 5 Output tray 6 Output tray extension 7 Width guides 8 Tray 1 9 Tray 2 (available with some models) 10 Front universal serial bus (USB) port (PictBridge-enabl[...]

Back view 5 1 2 3 4 1 Power input 2 Ethernet network port 3 Rear universal serial bus (USB) port 4 Fax ports (1-LINE and 2-EXT) 5 Automatic two-sided printing accessory (duplexer) Use the printer control panel This section contains the following topics: • Overview of buttons and lights • Control-panel display icons • Change printer settings O[...]

HP Officejet Pro 8500A (A 910a-f) Label Name and Description 1 Home button : Press this button to return to the home screen from any other screen. 2 Control-panel display : Touch the screen to select menu options. For information about the icons that appear on the display, see Control-panel display icons. 3 Help button : Opens the Help menu. 4 Keyp[...]

HP OfficeJet Pro 8500 A (A910g-z) Label Name and Description 1 Wireless icon : The button is lit when the 802.11 wireless feature is on. Touch this button to view or print the Wireless Summary or to access Setup options and the Network Menu. 2 Home : Press this to return to the home screen from any other screen. 3 Control-panel display : Touch the [...]

Control-panel display icons Icon Purpose Shows that a wired network connection exists. Shows that a wireless network connection exists. The signal strength is indicated by the number of curved lines. This is for infrastructure mode. For more information, see Set up the printer for wireless communication . Shows that ePrint is turned on. For more in[...]

Icon Purpose Displays a screen where you can use HP Apps. For more information, see HP Apps Displays the Photo screen for selecting options. Displays the Setup screen for generating reports, changing fax and other maintenance settings, and accessing the Help screen. The topic that you select from the Help screen opens a help window on your computer[...]

Change printer settings Use the control panel to change the printer’s mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the EWS. Fo[...]

The model number is printed on a label located inside the printer, near the ink cartridges area. Select print media The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at w ww.hp.com for m[...]

smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents. HP Premium Presentation Paper HP Professional Paper These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel. HP Premium Inkjet Transparency Film HP Premium I[...]

HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid,[...]

To load an original on the scanner glass Use these steps to load an original on the scanner glass. 1. Lift the scanner lid. 2. Load your original print-side down. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass. 3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy[...]

document feeder until you hear a tone or see a message on the display indicating that the loaded pages were detected. TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray. 2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Re[...]

3. Insert the media print-side down along the right of the main tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5.[...]

3. Load envelopes according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower the output tray. 6. Pull out the tray extender. Load cards and photo [...]

5. Lower the output tray. 6. Pull out the tray extender. Load transparencies To load transparencies 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger sized media, pull the input tray to extend it. 3. Insert the transparencies, rough-side or print-side down, along the right of the main tr[...]

1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger sized media, pull the input tray to extend it. 3. Insert the media print-side down along the right of the main tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in th[...]

To connect a storage device 1. If you are connecting a digital camera, change the USB mode of the camera to storage mode, and then connect one end of the USB cable to the camera. NOTE: Different cameras use different terms to describe the storage mode. For instance, some cameras have a digital camera setting and a disk drive setting. In this instan[...]

Install the duplexer You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing) . To install the duplexer Ÿ Slide the duplexer into the printer until the unit locks into place. Do not press the buttons on either side of the duplexer when installing the unit; use them on[...]

Turn on accessories in the printer driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers To turn on accessories on Windows computers 1. Click Start , point to Settings , and then click Printers or Printers and Faxes . - Or - Click Start , click Control Panel , and then double-click Printers . 2. Ri[...]

3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropy[...]

cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3). 1 2 3 [...]

2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media. Choose a print job to continue: P[...]

NOTE: You can print from anywhere by using HP's ePrint feature. For more information, see HP ePrint. Follow the instructions for your operating system. • Print documents (Windows) • Print documents (Mac OS X) Print documents (Win dow s) 1. Load paper in the tray. For more information, see Load media. 2. On the File menu in your software ap[...]

1. Load paper in the tray. For more information, see Load media. 2. On the File menu in your software application, click Print . 3. Make sure the printer you want to use is selected. 4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options [...]

4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 5. On the Layout tab, change the orientation to Landscape . 6. Click Paper/Quality , and then select the appropriate envelope type from th[...]

Print photos on photo paper (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. From the File menu in your software application, click Print . 3. Make sure the printer you want to use is selected. 4. Click Paper Type/Quality from the pop-up menu (located below the Orientation setting), and then select the following settin[...]

1. Insert your memory card into the appropriate slot on the printer. The Photo screen appears on the control panel display. 2. Touch View & Print . The photos are displayed. 3. Do one of the following. a . Touch Select All . b . Touch Settings to make changes to layout, paper type, or date stamp, and then select Done . c . Touch Print . The pre[...]

Print on special and custom-size paper If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size paper. Use only custom-size paper that is supported by the printer. For [...]

NOTE: Before printing a borderless document, open the file in a software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image. NOTE: Not all applications support borderless printing. Follow the instructions for your operating system. • Print borderless documents (Windows) • [...]

HP ePrint With HP ePrint, you can print from email connected mobile phones, netbooks, or other mobile devices —anywhere, anytime. Using your mobile device service and the printer’s Web Services, you can print documents to a printer that could be sitting next to you or sitting thousands of miles away. To use the HP ePrint service, you need to ha[...]

1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load media. 2. Make sure the duplexer is installed correctly. For more information, see Install the duplexer. 3. Verify that you are using the correct printer and page size in the Page Setup . 4. On the File menu, click Print . 5. Select the[...]

3 Scan You can use the printer’s control panel to scan documents, photos, and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents,[...]

3. Touch Document Type to select the type of document you want to save. Make changes to scan options, if needed. 4. Touch Start Scan . To scan an original from HP printer software 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an ori[...]

For more information, see Embedded Web server. To scan using Webscan 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Open the embedded Web[...]

4 HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work. These digital solutions include the following: • HP DIrect Digital Filing (including Scan to Network Folder and Scan to E-mail) • HP Digital Fax (including Fax to Network Folder and Fax to E-mail) NOTE: If you are u[...]

Requirements Before you set up the digital solutions, make sure you have the following: For all HP Digital Solutions • A network connection The printer can be connected either through a wireless connection or using an Ethernet cable. NOTE: If the printer is connected using a USB cable, you scan documents to a computer or attach scans to an e-mail[...]

For Scan to E-mail, Fax to E-mail Note: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder. To find your model number, see Finding the printer model number. • A valid email address • Outgoing SMTP server information • An active Internet connection If you are setting up Scan[...]

Set Up Scan to Network Folder You can configure up to 10 destination folders for each printer. NOTE: To use Scan to Network Folder, you must have created and configured the folder you are using on a computer connected to the network. You cannot create a folder from the printer's control panel. Also, make sure the folder preferences are set to [...]

3. Click New , and then follow the onscreen instructions. NOTE: You can customize the scan settings for each destination folder. 4. After you have entered the required information about the network folder, click Save and Test to make sure the link to the network folder is working correctly. The entry is added to the Network Folder list. Set Up Scan[...]

NOTE: After you set the Outgoing E-mail Profile, you can use the printer’s embedded Web server (EWS) to add more Outgoing E-mail Profiles, add e-mail addresses to the E-mail Address Book, and configure other e-mail options. To open the EWS automatically, make sure the Launch embedded Web server when finished checkbox is selected on the last scree[...]

Step 3: Configure other e-mail options To configure other e-mail options (such as configuring default SUBJECT and body text that is included in all e-mail messages sent from the printer, as well as scan settings used when sending e-mail from the printer), complete the following steps: 1. Open the embedded Web server (EWS). For more information, see[...]

Embedded Web server (EWS) 1. On the Home tab, click Fax to E-mail/Network Folder in the Setup box. 2. Follow the onscreen instructions. 3. After you have entered the required information, click Save and Test to make sure the link to the network folder is working correctly. Use the HP Digital Solutions To use the HP Digital Solutions available with [...]

Use HP Digital Fax After you set up HP Digital Fax, any black-and-white faxes that you receive print, by default, and then are saved to the designated destination—either the network folder or email address that you have specified: • If you are using Fax to Network Folder, this process happens in the background. HP Digital Fax does not notify yo[...]

5 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • Copy docume[...]

You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Touch Copy . 2. Select the copy function settings you want to change. 3. Touch Start Black or Start Color . To save the current settings as defaults for future jobs 1. Touch Copy . 2. Make any[...]

6 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and dark[...]

TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing. To send a standard fax from the printer control panel 1. Load your original p[...]

Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu in your software application, click Print . 3. Select the printer that has “(Fax)” in the name. 4. Select Fax Recipients from the pop-up menu below the Orientation setting. NOTE: If you cannot find the pop-up menu, try clicking the blue disclosure triangl[...]

4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5. When you are ready to send the fax, touch Start Black or Start Color . NOTE: If prompted, select Send F[...]

unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass. NOTE: You can only send a black-and-white fax from memory. To send a fax from memory [...]

To cancel a scheduled fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax , and then select Fax Options or Fax Settings . 2. Touch Cancel Scheduled Fax . Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax [...]

Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The def[...]

4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a . Touch Fax , and then select Start Black or Start Color . b . After the printer begins to receive the fax, you can hang up the phone or remain on the line. The pho[...]

Reprint received faxes from memory If you set the Backup fax mode to On , the received faxes are stored in memory, whether the printer has an error condition or not. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax ca[...]

HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To forward faxes from the printer control panel 1. Touch Setup . 2. Touch Fax Settings or Fax Setup , and then select Advanced Fax Setup . 3. Touch Fax Forwarding . 4. Touch On ([...]

To set automatic reduction from the printer control panel 1. Touch right arrow , and then select Setup . 2. Touch Fax Setup , and then select Advanced Fax Setup . 3. Touch Automatic Reduction , and then select On or Off . Block unw anted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numb[...]

Remove numbers from the junk fax list If you no longer want to block a fax number, you can remove a number from your junk fax list. To remove numbers from the list of junk fax numbers 1. Touch right arrow , and then select Setup . 2. Touch Fax Setup , and then select Basic Fax Setup . 3. Touch down arrow , and then select Junk Fax Blocker or Junk F[...]

Fax to PC and Fax to Mac requirements • The administrator computer, the computer that activated the Fax to PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax to PC or Fax to Mac administrator computer. • The destination folder's computer or server must be on at all times. The destination computer must a[...]

To modify settings from the HP software (Windows) 1. Open the HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions , and then double-click Digital Fax Setup Wizard . 3. Follow the onscreen instructions. To modify settings from the HP software (Mac OS X) 1. Open the HP Utility. For more informatio[...]

To change speed-dial entries 1. On the printer’s control panel, touch right arrow , and then touch Setup . 2. Touch Fax Setup , and then select Speed Dial Setup . 3. Touch Add/Edit Speed Dial , and then touch the speed-dial entry you want to change. 4. If you want to change the fax number, type the new number, and then touch Next . NOTE: Be sure [...]

Delete speed-dial entries To delete speed-dial entries or group speed-dial entries, complete the following steps: 1. On the printer’s control panel, touchright arrow , and then touch Setup . 2. Touch Fax Setup , and then select Speed Dial Setup . 3. Touch Delete Speed Dial , touch the entry you want to delete, and then touch Yes to confirm. NOTE:[...]

4. Enter your personal or company name, and then touch Done . 5. Enter your fax number, and then touch Done . Set the answer mode (Auto answer) The answer mode determines whether the printer answers incoming calls. • Turn on the Auto Answer setting if you want the printer to answer faxes automatically . The printer answers all incoming calls and [...]

If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax. TIP: You can also[...]

3. Touch down arrow , and then select Tone or Pulse Dialing . 4. Touch to select Tone Dialing or Pulse Dialing . Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the busy- redial and no-answer-redial options. Use the [...]

Set the fax sound volume Use this procedure to increase or decrease the volume of the fax sounds. To set the fax sound volume 1. Touch right arrow , and then select Setup . 2. Touch Fax Setup , and then select Basic Fax Setup . 3. Touch Fax Sound Volume . 4. Touch to select Soft , Loud , or Off . Fax and digital phone services Many telephone compan[...]

TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. (For more information about changing the fax speed, see[...]

NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if you select On (Fax Send) or On (Send and Receive) , and if you scan the fax to send from memory or use the Scan and Fax option. To enable fax confirmation 1. Touch right arrow , and then select Setup . 2. Touch Fax Setup , and then select Fax Reports [...]

Print and view the fax log You can print a log of faxes that have been received and sent by the printer. To print the fax log from the printer control panel 1. Touch right arrow , and then select Setup . 2. Touch Fax Setup , touch down arrow , and then select Fax Reports . 3. Touch Fax Log . Clear the fax log Use the following steps to clear the fa[...]

To view the Call History 1. Touch right arrow , and then select Fax . 2. Touch (Call History). Chapter 6 80 Fax[...]

7 Web The printer offers innovative, Web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. In addition, you can use a Web service (Marketsplash by HP) to create and print professional-quality marketing materials. NOTE: To use these Web fe[...]

Marketsplash by HP Grow your business using online HP tools and services to create and print professional marketing materials. With Marketsplash, you can do the following: • Quickly and easily create amazing, professional-quality brochures, flyers, business cards, and more. Choose from thousands of customizable templates created by award-winning [...]

8 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead. This section contains the following topics: • Information on[...]

Related topics • Check the estimated ink levels • To clean the printheads Check the estimated ink levels You can check the estimated ink levels from the printer software or the embedded Web server. For information about using these tools, see Printer management tools. You can also print the Printer Status page to view this information (see Unde[...]

To replace the ink cartridges Use these steps to replace the ink cartridges. 1. Gently pull open the ink cartridge cover. 2. Remove the ink cartridge that requires replacement by grasping it and pulling it firmly toward you. 3. Remove the new ink cartridge from its package. 4. Align the cartridge with its color-coded slot and insert the cartridge i[...]

Store printing supplies This section covers the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the printer for extended periods of time. If you remove the ink cartridges, place them in an airtight container, such as a resealable plastic bag. Store printheads Printheads can be left [...]

9 Solve a problem The information in Solve a problem suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • HP support • General troubleshooting tips and[...]

Obtain electronic support To find support and w a rranty information, go to the HP Web site at www. h p . c o m / support. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as[...]

• Messages that appear when the situation occurs • Answers to these questions: ƕ Has this situation happened before? ƕ Can you re-create it? ƕ Did you add any new hardware or software to your computer at about the time that this situation began? ƕ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)[...]

For the most current list of telephone support numbers, see www.h p . co m / su p p or t . $IULFD(QJOLVKVSHD NLQJ  $IULTXHIUDQFRSKRQ H   ﺮﺋﺍﺰﺠﻟﺍ $UJHQWLQD%XHQRV$LUH V ?[...]

After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www. hp . c om / s up p or t . Contact your HP dealer or call the support phone number for your country/region to learn more about support options. General troubleshooting tips[...]

The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications . Alignment fails If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.[...]

Printer takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the printer. For more information, see System requirements. Check the HP software settings Print speed is slower when you select high print-quality settings. To increase the print speed, select different p[...]

Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it i[...]

• Ink is not filling the text or graphics completely • Output is faded or dull colored • Colors are printing as black and white • Wrong colors are printing • Printout shows bleeding colors • The printout has a horizontal band of distortion near the bottom of a borderless print • Colors do not line up correctly • Text or graphics are[...]

Cancel the print job and wait for the printer to return to the ready state. If the printer does not return to the ready state, cancel all jobs in the printer driver, power cycle the printer, and then print the document. Check the cable connections If the printer and computer are connected with a USB cable, the problem may be due to a poor cable con[...]

Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Printhead maintenance. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which [...]

Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Printhead maintenance. The printout has a horizontal band of distortion near the bottom of a borderless print Check the paper type HP recommends that you use HP pape[...]

Text or graphics are streaked Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Printhead maintenance. Something on the page is missing or incorrect Check the printheads Print the print quality diagnostic page on a [...]

To check printhead health Use one of the following means to check the printhead health. If any printhead has a Replace status, then perform one or more of the maintenance functions, or clean or replace the printhead. • Self Test Diagnostic Report: Print the self test diagnostic report on a clean sheet of white paper, and check the printhead healt[...]

1 2 3 4 1 Printer Information: Shows printer information (such as the printer model number, serial number, and firmware version number), the number of pages printed from the trays and duplexer, the ink level information, and the printhead health status. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you r[...]

Diagnostic page are not straight and connected, you can start the alignment process manually. For more information, see Understand the Self Test Diagnostic Page . NOTE: Before aligning the printheads, make sure you load plain paper. For more information, see Load media. • Control panel: Touch right arrow , touch Setup , touch Tools , and then sel[...]

• HP Software (Windows): Open the HP software that was included with the printer. Click the Device Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Utility (Mac OS X): Click the HP Utility icon in the Dock, and then click Clean Printheads . To clean the printhead contacts manually After the printheads are[...]

4. Lift the handle of the printhead (which corresponds to the control-panel message) and use it to pull the printhead out of its slot. 5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use water. 6. Wipe the electrical contacts on the printhe[...]

8. Clean the electrical contacts in the printhead slot inside the printer with a clean, dry, soft and lint-free cloth. 9. Plug in the power cord and turn on the printer. The control panel should indicate that the printhead is missing. 10. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhea[...]

3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot. Chapter 9 106 Solve a problem[...]

5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. 6. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: Do not shake printheads after the caps are removed. 7. Insert the printhead into its color-coded slot (the label on the[...]

Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. For more information, see Media specifications. Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media . Fan the media before loading. • Make[...]

Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. • When using thin special media, make sure th[...]

Copies are blank • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Media specifications for more information. • Check the settings The contrast setting might be set too light. On the printer control panel, touch Copy , touch Lighter Darker , and then use the a[...]

Copy quality is poor • Take steps to improve the copy quality ƕ Use quality originals. ƕ Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. See Media specifications for more information. ƕ Use or make a carrier sheet to protect your originals. • Check the printer ƕ The scanner lid might not [...]

• Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. • Horizontal grainy or white bands in light-gray to medium-gray areas The default enhancement setting mi[...]

Scan takes too long • Check the settings ƕ If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly. ƕ If you acquire an image through TWAIN, you can change the settings so that the orig[...]

ƕ The accuracy of the OCR program depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that your original has good image quality. ƕ Colored backgrounds can cause images in the foreground to blend too much. Try adjusting the settings before you scan the original, or try enhancing the [...]

The image quality is better when printed The image that appears on the screen is not always an accurate representation of the quality of the scan. ƕ Try adjusting your computer monitor settings to use more colors (or levels of gray). On Windows computers, you typically make this adjustment by opening Display on the Windows control panel. ƕ Try ad[...]

• Black dots or streaks ƕ Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass; the scanner glass might be dirty or scratched; or the lid backing might be dirty. Try cleaning the scanner glass and lid backing. See Maintain the printer for more information. If cleaning does not correct the problem, the scanner glass[...]

• The "Phone Cord Connected to Correct Port on Fax" test failed • The "Using Correct Type of Phone Cord with Fax" test failed • The "Dial Tone Detection" test failed • The "Fax Line Condition" test failed The "Fax Hardware Test" failed Solution: • Turn the printer off by using the Power bu[...]

• Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. For more information on setting up the printer for faxing, see Additional fax set[...]

2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. 3. Try to send or receive a test fax. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the prin[...]

• Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. • If you are using a phone splitter, this can cause [...]

continues to fail, contact your telephone company and have them check the phone line. The "Fax Line Condition" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial ton[...]

that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. Solution: Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipme[...]

connected to the port labeled 1-LINE on the back of the printer and the other end to your telephone wall jack, as shown in the illustration. 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port If the phone cord that came with the printer is not long enough, you can use a coup[...]

• Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. • If you are using either a privat[...]

• Make sure the telephone you use to initiate the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the printer, as shown in the illustration. 1 2 3 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LI[...]

• If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls.[...]

• If the printer shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can [...]

Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine . If you do not connect the answering machine as recommended, fax tones might [...]

The computer cannot receive faxes (Fax to PC and Fax to Mac) Cause: The computer selected to receive faxes is turned off. Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off. Solution: If the computer recei[...]

Solve problems using HP Web sites If you are having problems using HP Web sites from your computer, check the following: • Make sure the computer that you are using is connected to the network. • Make sure the Web browser meets the minimum system requirements. For more information, see HP Web site specifications . • If your Web browser uses a[...]

The server name cannot be found or resolved Connection to the server might fail if the server name provided during setup cannot be resolved to a specific IP address. • Try to use the IP address of the server. • When using DNS, be sure to do the following: ƕ Try to use fully qualified DNS names. ƕ Make sure the DNS server is set up correctly o[...]

The filename prefix has not been set up correctly Make sure the folder name and filename uses only the letters or characters supported by the operating system. For more information, see the documentation available with the operating system. Unable to scan to e-mail NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan t[...]

NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder. To find your model number, see Finding the printer model number. The computer where the network folder is located is turned off If you are using Fax to Network Folder, make sure the computer selected to receive faxes is sw[...]

To enable the correct time to be reported on faxes during Daylight Savings Time, use the EWS to manually change the time zone used by the printer to one that reflects the correct time: ƕ Open a supported Web browser (such as Microsoft Internet Explorer, Opera, Mozilla Firefox, or Safari) on your computer. ƕ Type the IP address that has been assig[...]

ƕ Inspect the ends of the memory device for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. ƕ Make sure that the memory device is working correctly by testing it with other devices. • Check the memory device slot ƕ Make sure that the memory device [...]

Network port created does not match printer IP address (Windows) If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. Print the printer’s network configuration page 2. Click Start , point to Settings , and then click Printers or Printers and Faxes . - or - Cli[...]

Step 3 - Run the Wireless Network Test For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page, touch right arrow , touch Network , touch Wireless , and then select Wireless Network Test . If a problem is detected, the printed test report includes recommendations that might help solve the problem. Advanc[...]

To check a wireless connection 1. Make sure that your computer's wireless has been turned on. (For more information, see the documentation that came with your computer.) 2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following s[...]

A: Make sure the printer is on the network 1. If the printer supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet cable is plugged into the back, then wireless connectivity is disabled. 2. If the printer is connected to a wireless network, print[...]

If you are able to access the EWS and use your printer with the firewall turned off, you need to reconfigure your firewall settings to allow the computer and printer to communicate with each other over the network. For more information, see Configure your firewall to work with printers. If you are able to access the EWS, but are still unable to use[...]

printing or connecting to the printer, make sure the correct version of the printer driver is set as the default. 1. Click Start , point to Settings , and then click Printers or Printers and Faxes . - Or - Click Start , click Control Panel , and then double-click Printers . 2. Determine if the version of the printer driver in the Printers or Printe[...]

access to the network. If the WAP filters MAC addresses, then the printer’s MAC address must be added to the WAP’s list of accepted MAC addresses. • Print the network configuration page. For more information, see Understand the network configuration page. • Open the WAP’s configuration utility, and add the printer’s hardware address to [...]

NOTE: Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the “trusted“ list. Some firewalls continue to cause interference even after you disable them. If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows, yo[...]

NOTE: To use the embedded EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded Web server if the printer is connected to a computer with a USB cable. Embedded Web server cannot be opened Check your network setup • Make sure you are not using a phone cord or a crossover cabl[...]

Troubleshoot installation issues If the following topics do not help, see HP support for information about HP support. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardw are installation suggestions Check the printer • Make sure that all packing tape and material have been removed from [...]

Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that all other programs are closed. • If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct [...]

To reset the printer's network settings 1. Touch right arrow , touch Network , touch Restore Network Defaults , and then select Yes . A message appears stating that the network defaults have been restored. 2. Touch right arrow , touch Reports , and then select Print Network Configuration Page to print the network configuration page and verify [...]

1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the number of pages printed from the trays and accessories. 2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as g[...]

to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. 1 2 3 4 5 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server. 2. 802.3 Wired: Shows information[...]

• Bonjour : Bonjour services (which use mDNS, or Multicast Domain Name System) are typically used on small networks for IP address and name resolution (through UDP port 5353), where a conventional DNS server is not used. • SLP : Service Location Protocol (SLP) is an Internet standard network protocol that provides a framework to allow networkin[...]

Clear paper jams If the paper was loaded in the input tray, you might need to clear the paper jam from the duplexer. Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder: • Placing too much paper in the document feeder tray. For information on the maximum number of sheets[...]

c . If the jam is not there, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover. d . Reinsert the duplexer into the printer. 3. Open the top cover and remove any debris. 4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if[...]

To clear a paper jam in the automatic document feeder 1. Lift the cover of the automatic document feeder. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces [...]

A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge wa[...]

Hewlett-Packard limited warranty statement A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer . 2. For software products, HP?[...]

Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not deplete[...]

Printer specifications This section contains the following topics: • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded Web server specifications • Media specifications • Print specifications • Copy specifications • Fa[...]

Feature Capacity Printheads Two printheads (one black and yellow, and one magenta and cyan) Supply yields Visit www.hp.com/go/learnaboutsupplies/ for more information on estimated ink cartridge yields. Printer languages HP PCL 3 Font support US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Lett[...]

Network protocol specifications Network operating system compatibil ity • Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit (Ultimate Edition, Enterprise Edition and Business Edition), Windows 7 (32-bit and 64-bit) • Windows Small Business Server 2003 32-bit and 64-bit, Windows 2003 Server 32-bit and 64- bit,[...]

Understand specifications for supported media Use the tables to determine the correct media to use with your printer, and to determine what features work with your media. • Understand supported sizes • Understand supported media types and weights Understand supported sizes NOTE: Tray 2 is available with some models. Media size Tray 1 Tray 2 Dup[...]

Media size Tray 1 Tray 2 Duplexer ADF C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm[...]

Media size Tray 1 Tray 2 Duplexer ADF 356 mm long (3 to 8.5 inches wide and 5 to 14 inches long) Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.5 to 12 inches long) * These sizes can be used for borderless printing. ** The printer is compatible with plain and inkjet hagaki from Japan Post only[...]

Tray Type Weight Capacity Automatic Document Feeder Paper 60 to 75 g/m 2 (16 to 20 lb bond) 50 sheets Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. 1 2 2 3 4 1 3 4 Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin U.S. Letter U.S. Legal A4 U.S. Executive U.S. Sta[...]

• Several kinds of media require a specific orientation when you print on both sides of a page. These include letterhead, preprinted paper, and paper with watermarks and prepunched holes. When you print from a computer running Windows, the printer prints the first side of the media first. Load the media with the print side facing down. • For au[...]

Scan specifications • Integrated OCR software automatically converts scanned text to editable text • Twain-compliant interface • Resolution: 4800 x 4800 ppi optical • Color: 24-bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size from glass: HP Officejet Pro 8500A (A910a-f): 216 x 297 mm (8.5 x 11.7 inches) HP Officejet Pro[...]

Acoustic emission specifications Print in Draft mode, noise levels per ISO 7779 HP Officejet Pro 8500A (A910a-f) • Sound pressure (bystander position) LpAm 57 (dBA) (mono Draft print) • Sound power LwAd 7.1 (BA) HP Officejet Pro 8500A (A910g-z) • Sound pressure (bystander position) LpAm 56 (dBA) (mono Draft print) • Sound power LwAd 7.0 (BA[...]

Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise emission statement for German[...]

FCC statement FCC sta tement The Unit ed States F ederal C ommunications C ommission (in 4 7 CFR 1 5 . 1 05) has spec ifi ed that the follo wing noti ce be brought to the attenti on of users o f this product . This eq uipment has been tes ted and found to compl y with the limits f or a Class B digital dev ice , pursuant to P art 1 5 of the FC C Rul[...]

Notice to users in Japan about the power cord Noise emission statement for Germany Geräusc hemission LpA < 7 0 dB am Arbeits platz im Normalbetrieb nac h DIN 45 63 5 T . 1 9 LED indicator statement LED indica tor statemen t The dis play LEDs meet the r equiremen ts of EN 608 25- 1 . Gloss of housing of peripheral devices for Germany Regulatory [...]

Notice to users of the U.S. telephone network: FCC requirements Notice to users of t he U.S. telephone n et w ork: FCC requiremen ts This eq uipment complie s w ith FCC rules , P ar t 6 8. On this equipment is a label that contains, among other inf ormation , the FCC Regis tr ation Number and R inger Eq uivalent Number (REN) for this eq uipment. If[...]

Notice to users of the Canadian telephone network Note à l’at tention d es utilisateurs du résea u téléphoniq ue canadi en/Notice to users of t he Can adian tel ephone n etwork Cet appar eil est conf orme au x spécif ications tec hniques des équipements ter minaux d’Industr ie Canada . Le numér o d’enregistr ement atteste de la conf or[...]

Notice to users in the European Economic Area Notice to users in t he European Economic A rea This pr oduct is designed t o be connected to the analog S witc hed T elecommunication Networ ks (PS TN) of the Eur opean Economi c Area (EE A) countr ies/r egions. Networ k compatibility depends on customer s elected settings, w hich mus t be reset t o us[...]

Exposure to radio frequency radiation Exposure to radio fr equenc y radiation Caution The radiated output pow er of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized . This product and any attached extern[...]

Notice to users in Taiwan Appendix A 174 Technical information[...]

European Union regulatory notice European Union Regula tory N otice Products bearing the CE marking comply with the following EU Directives: · Low Voltage Directive 2006/95/EC · EMC Directive 2004/108/EC CE compliance of this product is valid only if pow ered with the corr ect CE-marked AC adapter provided by HP . If this product has telecommunic[...]

Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-1001-01-A Supplier’s Address: 138, Depot Road, #02-01,# 04-01 Singapore 109683 declares, that the product Product Name and Model: HP Officejet Pro 8500A e-All-in-One, HP Officejet Pro 8500A Plus e-[...]

Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to sepa[...]

Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its packaging indicates that this pr oduct must not be disposed of with y our other household wa ste . Instead, it is your res ponsibility to dispose of y[...]

Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an [...]

Third-party licenses HP Officejet Pro 8500A (A910) series third-party licenses LICENSE .aes-pubdom--cr ypto ----------- -------- -- /* rijndae l- alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES ) * * @author Vincent Rijmen <vincent.rijmen@esat .kuleuven.ac.be> * @author Antoon Bosselaers &[...]

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT ,[...]

the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package . Redistribution and use in source and binary forms, with or wi[...]

modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documenta[...]

Hudson (tjh@cryptsoft.com). ===================== ============================================ === Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved . Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must re[...]

STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ======================== ========================================= === This product includes cryptographic software written by Eric You n g (eay@cryptsoft.com). This product includes so[...]

* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY * OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF * SUCH DAMAGE. */ LICENSE .unicode--jm_share_folder ----------- -------- -- /* * Copyright 2001-2004 Unicode, Inc. * * D isclaim er * * This source code is provided as is by Unicode, Inc. No claims are[...]

in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution . Jean-loup Gailly Mark Adler jloup@gzip.org madler[...]

B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP Web site ( www.hpshopping.com) for the latest updates. You may also make purchases through the Web site. This section contains the following topics: • Order printing supplies online ?[...]

HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and th[...]

C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phon[...]

Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. This section contains the following topics: • Select the correct fax setup for your home or office • Case A: Separate fax [...]

• Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If you answer Yes to any of the following questions, you are using a computer dial-up modem: ƕ Do you send and receive faxes directly to and from your computer software applications through a dial-up connection? ƕ Do you send and receive email messages [...]

Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Voice mail service computer modem (no voice calls received) Case H: Shared voice/fax line with computer modem Case I: Shared voice/fax line with answering machine Case J: Shared voice/fax lin[...]

1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephon[...]

You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE o[...]

Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section. Back view of the printer 1 2 1 Telephone wall jack 2 Use t[...]

4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 5. Run a fax test. The printer automatically answers incoming calls that have the ring pattern you selected ( Distinctive Ring setting) after the number of rings you selected ( Rings to Answer setting). The printer begins emitting fax reception tones to the sending [...]

3. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls auto matically , it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before[...]

To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for your country/ region. NOTE: You might need to[...]

1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem To set up the printer with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on[...]

Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 3 2 5 4 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the prin[...]

To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adap[...]

To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1 2 4 3 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem 4 Tel[...]

6. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls auto matically , it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before[...]

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filte[...]

Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section. Back view of the printer 1 3 4 2 1 Telephone wall jack 2 Use the phone cord provided to co[...]

5. Turn on the Auto Answer setting. 6. Set your answering machine to answer after a low number of rings. 7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region.) 8. Run a fax test. When the phone rings, your answering machine answers after [...]

To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1 7 3 4 5 2 6 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the pri[...]

5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect bot[...]

4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 por[...]

When the phone rings, your answering machine answers after the number of rings you have set, and then play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the printer stops [...]

• If your computer has two phone ports, set up the printer as follows: Back view of the printer 1 2 3 4 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Parallel splitter 4 Computer with[...]

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the printer for faxing using a serial-type phone system, see the Fax Configuration Web site for your country/region. Austria www.hp.com/at/faxconfig Germa[...]

The printer prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, a[...]

D Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded Web server, a configuration and status tool you access from your Web browser using an existing network connection to the printer. For more information, see Emb[...]

Set link speed You can change the speed at which data is transmitted over the network. The default is A utomatic . 1. Touch right arrow , and then select Network . 2. Select A dvanc ed Setup , then select Link Speed . 3. Touch the number next to the link speed that matches your network hardware: • 1. A utomatic • 2. 10-Full • 3. 10-Half • 4[...]

Creating and using firewall rules Firewall rules allow you to control IP traffic. Use firewall rules to allow or drop IP traffic based on IP addresses and services. Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for those addresses and services. This section contains the following topics: • Create[...]

Item Limit Note the following: • All IP A ddres ses Results in two (2) address template rules. One for all IPv4 addresses, and another for all IPv6 addresses. • All non link local IPv6 Results in four (4) address template rules: ƕ :: to FE7F:FFFF:F FFF:FFFF: FFFF:FFFF: F FFF:FFFF for both local and remote addresses ƕ :: to FE7F:FFFF:F FFF:FFF[...]

Item Limit For example, if a user-defined service template consists of 64 services, then it is the only service template you can use. Maximum number of service templates in the policy. 10 Maximum number of user-defined custom service templates. 5 Reset network settings To reset the administrator password and network settings, complete the following[...]

NOTE: To connect to an infrastructure network, you must have a wireless network set up and running. 1. Set up the printer hardware. See the getting started guide or the setup poster that came with your printer. 2. On the printer control panel, touch right arrow , and then select Network . 3. Touch Wireless , select Wireless Setup Wizard , and then [...]

WPA2 is the second generation of WPA security; it provides enterprise and consumer Wi-Fi users with a high level of assurance that only authorized users can access their wireless networks. • Data encryption: ƕ Wired Equivalent Privacy (WEP) provides security by encrypting data sent over radio waves from one wireless device to another wireless de[...]

To add hardware addresses to a WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses (also called "hardware addresses") of devices that are allowed to gain access to the network through the WAP. If the WAP does not have the hardware address of a device attempting to access the network, the WAP d[...]

your computer. Make sure to remove them correctly using the uninstall utility provided when you installed the HP software. To uninstall from a Windows computer, method 1 1. Disconnect the printer from your computer. Do not connect it to your computer until after you have reinstalled the HP software. 2. On the computer desktop, click Start , select [...]

4. Follow the onscreen instructions. 5. When the HP Uninstaller finishes, restart your computer. Appendix D 224 Network setup[...]

E Printer management tools This section contains the following topics: • HP printer software (Windows) • HP Utility (Mac OS X) • Embedded Web server HP printer software (Windows) The HP software provided with the printer provides maintenance information about the printer. NOTE: The HP printer software can be installed from the HP Software CD [...]

This section contains the following topics: • About cookies • To open the embedded Web server About cookies The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, [...]

F How do I? • Get started • Print • Scan • Copy • Fax • HP Digital Solutions • Work with ink cartridges • Solve a problem How do I? 227[...]

G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until the problem is resolved. However, the printer’s memory might fill up with faxes that have not been printed yet or transferred to the[...]

To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn the printer off and on. • Solution 2: Install the printheads correctly. • Solution 3: [...]

To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn the printer off and on • Solution 2: Install the ink cartridges correctly • Solution 3[...]

For instructions on clearing jams, as well as more information about how to avoid jams, see Clear jams. The printer is out of paper The default tray is empty. Load more paper, and then touch OK . For more information, see Load media. Printer Offline The printer is currently offline. While offline, the printer cannot be used. To change the printer&a[...]

TIP: When completely closed, most doors and covers snap into place. If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more information, see HP support. Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer. You can use ink car[...]

Index Symbols/Numerics (ADF) automatic document feeder clean 31 feeding problems, troubleshoot 31 A accessibility 3, 10 accessories installation 28 self test diagnostic page 148 turn on and off in driver 30 warranty 155 acoustic emissions 166 ADF (automatic document feeder) capacity 22 load originals 22 media sizes supported 160 ADSL, fax setup wit[...]

D dark images, troubleshoot copies 111 scans 115 Declaration of Conformity (DOC) 176 default settings copy 56 dial tone test, failure 120 dial type, setting 74 dial-up modem shared with fax (parallel phone systems) 199 shared with fax and answering machine (parallel phone sy anstems) 207 shared with fax and voice line (parallel phone systems) 202 s[...]

setup types 191 shared phone line setup (parallel phone systems) 197 sound volume 76 specifications 164 speed 75 test failed 116 test setup 213 troubleshoot 116 voice mail, set up (parallel phone systems) 198 wall jack test, failed 117 Fax screen 16 Firewall configure 142 firewall settings 216, 217 firewalls, troubleshoot 92 FoIP 76 fonts supported[...]

memory devices troubleshoot 134 missing lines or dots, troubleshoot 99 missing or incorrect information, troubleshoot 93, 99 MMC memory card insert 27 model number 148 modem shared with fax (parallel phone systems) 199 shared with fax and answering machine (parallel phone systems) 207 shared with fax and voice line (parallel phone systems) 202 shar[...]

printer software (Windows) about 225 opening 225 printhead latch, locating 12 printheads aligning 101 clean 102 clean contacts manually 103 health, check 100 maintaining 99 ordering online 188 replace 105 status 100, 148 supported 158 processor specifications 158 pulse dialing 74 Q quality, troubleshoot copy 111 diagnostic page 100 print 94 scan 11[...]

software accessories settings 30 OCR 45 warranty 155 Webscan 44 sound pressure 166 specifications acoustic emissions 166 electrical 165 media 159, 160 network protocols 159 operating environment 165 physical 157 processor and memory 158 storage environment 165 system requirements 158 speed troubleshoot for scanner 113 troubleshoot print 93 speed di[...]

troubleshooting general network troubleshooting 135 hardware installation suggestions 145 HP software installation suggestions 145 installation issues 145 solve network problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, [...]

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