Lenovo 3000 V100 manuale d’uso

Le n o v o 3 000 V1 00 S e rvi ce an d T r o u b l es h o o tin g Gu i d e Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v W arranty information for your computer[...]

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Le n o v o 3 000 V1 00 S e rvi ce an d T r o u b l es h o o tin g Gu i d e[...]

Note Before using this information and the pr oduct it supports, be sure to r ead the following: v Safety and Warranty Guide included in the package with this publication. v W ir eless related information in online Access Help and Appendix D, “Notices,” on page 47. v Lenovo 3000 Regulatory Notice included in the package with this publication. F[...]

Contents Read first . . . . . . . . . . . . .v Chapter 1. Finding information . . . . .1 This guide and other publications . . . . .1 Finding information with the Lenovo Care button . . . . . . . . . . . . . .2 Chapter 2. Caring for your computer . . .3 Chapter 3. Solving computer problems . .7 Frequently asked questions . . . . . . .8 Diagnosing p[...]

iv Lenovo 3000 V100 Service and T roubleshooting Guide[...]

Read first A void leaving the base of your computer , or any other part that becomes hot during operation, in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging. When the ac adapter is connected to an electrical outlet and your computer , it generates heat. Do not pla[...]

Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. vi Lenovo 3000 V100 Service and T roubleshooting Guide[...]

Chapter 1. Finding information This guide and other publications Setup Instructions helps you to unpack your computer and get started. It includes a few tips for first-time users, and introduces softwar e preinstalled by Lenovo. This Service and T roubleshooting Guide provides information about caring for your computer , basic troubleshooting infor[...]

Finding information with the Lenovo Care button The Lenovo Care button can help you in many situations when your computer is working normally , and even when it is not. Press the Lenovo Care button to open the Lenovo Car e and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. Yo u ca[...]

Chapter 2. Caring for your computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer . Important tips: Be careful about where and how you work v Do not leave the base of your [...]

v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer , display , or external devices. v Y our computer display is designed to be opened and used at an angle slightly greater than 90 degr ees. Do not open the display beyond 135 degrees, as this might damage the computer hinge. Carry your computer properly [...]

v Register your Lenovo products with Lenovo (r efer to the We b page: www .lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. v Only an authorized Lenovo repair technician should disassembl[...]

2. W ipe each keytop surface with the cloth. W ipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys. 3. Allow to dry . 4. To remove any crumbs and dust fr om beneath the keys, you can use a camera blower with a brush or co[...]

Chapter 3. Solving computer problems Frequently asked questions . . . . . . .8 Diagnosing problems . . . . . . . . .1 0 T roubleshooting . . . . . . . . . . .1 0 Error messages . . . . . . . . . .1 0 Errors without messages . . . . . . .1 3 A password pr oblem . . . . . . . .1 4 Keyboard pr oblems . . . . . . . .1 4 Standby or hibernation problems [...]

Frequently asked questions This section lists frequently asked questions and tells wher e you can find detailed answers. For details about each publication included in the package with your computer , see “This guide and other publications” on page 1. What safety precautions should I follow when using my computer? See the separate Safety and W [...]

How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 31 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “W orldwide telephone list” on page 37. Where can I find warranty information? See the separate Safety and W arranty Guide for detailed warranty informat[...]

Diagnosing problems If you have a problem with your computer , you can test it by using PC-Doctor ® for W indows. To run PC-Doctor for W indows, do as follows: 1. Click Start . 2. Move the pointer to All Programs and then to PC-Doctor for W indows . 3. Click PC-Doctor . For more information about PC-Doctor for W indows, see the Help for the progra[...]

Code Message Description 0212* Keyboard Contr oller Failed Keyboard contr oller failed test. May requir e replacing keyboard contr oller . 0213 Keyboard locked - Unlock key switch Unlock the system to proceed. 0220 Monitor type does not match CMOS - Run SETUP Monitor type not correctly identified in Setup. 0230* Shadow Ram Failed at offset: nnnn Sh[...]

Code Message Description 02B0 02B1 Diskette drive A error Diskette drive B error Drive A: or B: is present but fails the BIOS POST diskette tests. Check to see that the drive is defined with the proper diskette type in Setup and that the diskette drive is attached correctly . 02B2 Incorrect Drive A type - run SETUP T ype of floppy drive A: not corr[...]

Code Message Description N/A* Parity Check 2 nnnn Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the scr een. If it cannot locate the address, it displays ????. N/A Press F1 to r esume, F2 to Setup, F3 for previous Displayed after any recoverable err or message. Press F1 to start the boot process or F2 to e[...]

A password problem Problem: I forgot my passwor d. Solution: → If you forgot your power -on password, you must take your computer to a Lenovo authorized servicer or a marketing repr esentative to have the password canceled. → If you forgot your HDD passwor d, Lenovo authorized servicer can not reset your password or r ecover data from the har d[...]

Problem: The " critical low-battery error " message appears, and the computer immediately turns off. Solution: The battery power is getting low . Connect the ac adapter to the computer , or replace the battery with a fully charged one. Problem: When you press Fn to r eturn from standby mode, the computer display r emains blank. Solution: [...]

Problem: The Fn+F12 key combination does not make the computer enter hibernation mode. Solution: The computer cannot enter hibernation mode: v If you are using one of the communication Expr essCar d slot. To enter hibernation mode, stop the communication program, and then r emove the ExpressCar d or disable the ExpressCar d slot. Click the Safely R[...]

Problem: Incorrect characters appear on the scr een. Solution: Did you install the operating system or application program corr ectly? If they are installed and configured corr ectly , have the computer serviced. Problem: The screen is unr eadable or distorted. Solution: Make sure that: v The display device driver is installed correctly . v The scr[...]

Problem: The computer does not operate with a fully charged battery . Solution: The surge pr otector in the battery might be active. T urn off the computer for one minute to reset the pr otector; then turn on the computer again. Problem: The battery does not charge. Solution: For details, see the Battery and power category in T roubleshooting under[...]

Problem: The computer does not turn off with the power switch. Solution: If the standby indicator is on and you are working under battery power , replace the battery with a fully charged one or change your power sour ce to ac power . If you still have a problem, pr ess and hold the power switch for 4 seconds or more; this forces the computer to tur[...]

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Chapter 4. Recovery options Using Rescue and Recovery If W indows is not running properly , use the Rescue and Recovery workspace to help solve or identify your problem. Do the following: 1. T urn off your PC, then turn it on again. 2. While the initial screen is displayed, pr ess the Lenovo Care button. 3. After the Rescue and Recovery workspace o[...]

Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery pr ocess. However , before any data is overwritten, you will be given the opportunity to save one or more files to other media. 1. If possible, save all your files and shut down your operating system. 2. T urn off your computer for at least[...]

Chapter 5. Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide befor e replacing the battery . 1. T urn off the computer , or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer . Note: If you are using an Expr essCard, the computer might not be able to enter hibernation[...]

5. Install a fully charged battery 1 . 1 6. Slide the battery latch to the locked position 2 . 2 2 7. T urn the computer over again. Connect the ac adapter and cables to the computer . Upgrading the hard disk drive Important Read Safety and Warranty Guide befor e replacing the har d disk drive. Yo u can increase the storage capacity of [...]

Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressur e to the cover of the drive. v Do not touch the connector . The drive is very sensitive. Incorrect handling can cause damage and permanent loss of dat[...]

5. Disconnect the hard disk drive and r emove it by pulling out the tab 3 . 3 6. Insert a new hard disk drive into the har d disk drive bay 1 , then firmly install it. 1 Upgrading the hard disk drive 26 Lenovo 3000 V100 Service and T roubleshooting Guide[...]

7. Reinstall the cover by aligning the front side of the cover first 1 , and closing the cover 2 . Then tighten the two screws 3 . 2 1 1 3 3 8. Reinstall the battery . 9. T urn the computer over again. Connect the ac adapter and cables to the computer . Replacing memory Important Read Safety and Warranty Guide befor e replacing me[...]

2. T urn off the computer ; then disconnect the ac adapter and all cables from the computer . 3. Close the computer display , and turn the computer over . 4. Remove the battery . 5. Unfasten the two screws 1 on the cover of the memory slot, and remove the cover 2 . 2 1 1 6. If the SO-DIMM is already installed in the memory slot, r emove[...]

8. W ith the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 , then pr ess it firmly 2 . 1 2 2 1 9. Push the SO-DIMM down until it snaps into place. 10. Make sure that the memory module is firmly fixed in the slot and does not move easily [...]

To make sure that the SO-DIMM is installed correctly , do as follows: 1. T urn the computer on. 2. While the initial screen is displayed, pr ess F1. The BIOS Utility screen opens. The ″ Memory ″ item shows the amount of memory you can utilize. Replacing memory 30 Lenovo 3000 V100 Service and T roubleshooting Guide[...]

Chapter 6. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about wher e to go for additional information about Lenovo computers, what [...]

v Lenovo hardwar e repair - If the pr oblem is determined to be caused by Lenovo hardwar e under warranty , trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally , there might be changes that are r equired after a pr oduct has been sold. Lenovo or your r eseller , if autho[...]

operation, visit the Support We b site at www .lenovo.com/support/ phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing r epresentative. Getting help around the world If you travel with your computer or relocate it to a country wher e your Lenovo machine type is sold, your computer might be[...]

Getting help and service 34 Lenovo 3000 V100 Service and T roubleshooting Guide[...]

Appendix A. W arranty information W arranty Information This Appendix provides information r egarding the warranty period and type of warranty service applicable to your Machine in your country or region. For the terms and conditions of the Statement of Limited W arranty that applies to your Machine, refer to Chapter 2, W arranty Information in the[...]

1. Customer Replaceable Unit ( ″ CRU ″ ) Service Lenovo will ship CRUs to you for you to install, T ier 1 CRUs are easy to install whereas T ier 2 CRUs requir e some technical skill and tools. CRU information and replacement instr uctions are shipped with your Machine and are available fr om Lenovo at any time on your request. Yo u may request [...]

This type of W arranty Service is a combination of T ype 1 and T ype 4 (see above). When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriate for the repair . * This type of service is called Lenovo EasyServ or EasyServ in some countries. To obtain warranty service contac[...]

Country or Region T elephone Number Cyprus +357-22-841 100 Czech Republic +420-2-7213-1316 Denmark 4520-8200 warranty service and support: 7010-5150 (Danish) Dominican Republic T oll free: 1-866-434-2080 (Spanish) Ecuador 1-800-42691 1 (Spanish) El Salvador T oll free: 800-6264 (Spanish) Estonia +386-61-1796-699 Finland 09-459-6960 warranty service[...]

Country or Region T elephone Number Lithuania +386-61-1796-699 Luxembourg +352-298-977-5063 (Fr ench) Malaysia 1800-88-1889 Malta +356-23-4175 Mexico 01-800-123-1632 (Spanish) Middle East +44 (0)1475-555-055 Netherlands +31-20-514-5770 (Dutch) New Zealand 0800-777-217 (English) Nicaragua T oll free: 001-800-220-1830 (Spanish) Norway 6681-1 100 W ar[...]

Country or Region T elephone Number United Kingdom 01475-555-055 Standard warranty support: 08705-500-900 (English) United States 1-800-426-7378 (English) Uruguay 000-41 1-005-6649 (Spanish) V enezuela 0-800-100-5722 (Spanish) V ietnam For northern ar ea and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, V ietn[...]

Appendix B. Customer Replaceable Units (CRUs) For your computer , the following parts are designated Customer Replaceable Unit (CRU) parts. Listed below are the CRUs and the documentation wher e removal/r eplacement instructions ar e located. Service and T roubleshooting Guide Setup Instructions Access Help Online Hardware Maintenance Manual T ier [...]

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Appendix C. Features and Specifications For details about each part and its function of your computer , see “About your computer ″ in online Access Help. Features Processor v See the system properties of you computer . Yo u can do this as follows: right-click the My computer icon on your desktop, from the pull down menu select Properties. Memor[...]

v RJ45 Ethernet connector v IEEE1394 connector ExpressCard slot v ExpressCar d Optical drive v CD-ROM, DVD-ROM, Combo or Multi drive depending on the model. W ireless features v Integrated wireless LAN or Bluetooth (on some models) v W ireless radio switch Digital media reader v 5-in-1 (SD card, MMC, Memory Stick, xD-Picutr e Card, Memory Stick Pr [...]

v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack – Nominal voltage: 10.8 V dc – Capacity: 2.6 AH or 5.2 AH, depending on the model Battery life v For percentage of battery power r emaining, see Power Meter on the task tray . Specifications Appendix C. Features and Specifications 45[...]

Specifications 46 Lenovo 3000 V100 Service and T roubleshooting Guide[...]

Appendix D. Notices Notices Lenovo may not offer the pr oducts, services, or features discussed in this document in all countries. Consult your local Lenovo repr esentative for information on the products and services curr ently available in your area. Any refer ence to a Lenovo product, pr ogram, or service is not intended to state or imply that o[...]

indemnity under the intellectual property rights of Lenovo or thir d parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The r esult obtained in other operating environments may vary . Lenovo may use or distribute any of the information you supply in any way it believes appr[...]

installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment of f and on, the user is encouraged to try to correct the interfer ence by one or more of the following measur es: v Reorient or relocate the r eceiving antenna. v Increase the separation between the equ[...]

for any failure to satisfy the pr otection requir ements r esulting from a nonrecommended modification of the pr oduct, including the fitting of non-Lenovo option cards. This product has been tested and found to comply with the limits for Class B Information T echnology Equipment according to CISPR 22/European Standard EN 55022. The limits for Clas[...]

IBM Lotus Software Offer About the offer: As a qualifying Lenovo computer customer , you are receiving a single, limited license for the Lotus Notes ® “standalone” client and a single license for the Lotus SmartSuite ® software. These licenses entitle you to install and use this software on your new Lenovo computer using one of the following [...]

International Program License Agreement: The software licensed to you under this offer does not include softwar e upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the softwar e. Y our use of the Lotus SmartSuite and Lotus Notes programs described in [...]

–In Asia Pacific Countries: Vi a the Internet: http://smartsuite.modusmedia.com Mail address: IBM - Lotus Notes and SmartSuite Pr ogram Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, T echnopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order , contact: Smartsuiteapac@modusmedia.co[...]

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Index A Access Help 1, 8, 10, 21, 41 B battery problems 17 replacing 23 boot priority order list 19 C carrying the computer 4 cleaning the computer 7 computer screen 16 Customer Replaceable Unit (CRU) parts list 41 D diagnosing problems 10 E environment 3 error messages 10 errors without messages 13 F features 43 fingerprint reader 43 authenticatio[...]

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Part Number: 42T8063 Printed in China (1P) P/N: 42T8063[...]