Lenovo Z61e manuale d’uso

T hinkP a d ® Z6 1 S e rvi c e an d T r o u b l es h o o ting Gu i d e Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v W arranty information for your computer[...]

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T hinkP a d ® Z6 1 S e rvi ce an d T r o ub l es h o o tin g Gu i d e[...]

Note Before using this information and the pr oduct it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v W ireless r elated information in online Access Help and Appendix D, “Notices,” on page 57. v ThinkPad Regulatory Notice included in the package with this publication. First[...]

Contents Read first . . . . . . . . . . . . .v Chapter 1. Finding information . . . . .1 This guide and other publications . . . . .1 Finding information with the ThinkV antage button . . . . . . . . . . . . . .2 Chapter 2. Caring for your ThinkPad computer . . . . . . . . . . . . .3 Chapter 3. Solving computer problems . .9 Frequently asked questi[...]

iv ThinkPad ® Z61 Service and T roubleshooting Guide[...]

Read first A void leaving the base of your computer , or any other part that becomes hot during operation, in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging. When the ac adapter is connected to an electrical outlet and your computer , it generates heat. Do not pla[...]

Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer , display , or external devices. Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Place liquids away from your computer to avoid spills, and keep your computer away fr[...]

Chapter 1. Finding information This guide and other publications Setup Instructions helps you to unpack your ThinkPad computer and get started. It includes a few tips for first-time users, and introduces softwar e preinstalled by Lenovo. This Service and T roubleshooting Guide provides information about caring for your ThinkPad computer , basic tro[...]

Finding information with the ThinkV antage button The blue ThinkV antage button can help you in many situations when your computer is working normally , and even when it is not. Press the ThinkV antage button to open the Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying p[...]

Chapter 2. Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer . Important tips: Be careful about where and how you work v Do not leave the base[...]

v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer , display , or external devices. v Y our computer display is designed to be opened and used at an angle slightly greater than 90 degr ees. Do not open the display beyond 180 degrees, as this might damage the computer hinge. Carry your computer properly [...]

v Y our computer might have both an Ethernet connector and a modem connector . If so, be sure to connect your communication cable to the corr ect one, so your connector is not damaged. v Register your ThinkPad products with Lenovo (r efer to the We b page: www .lenovo.com/register). This can help authorities return your computer to you if it is los[...]

4. W ipe the cover with the sponge, using a cir cular motion and taking care not to let any excess liquid drip. 5. W ipe the surface to remove the detergent. 6. Rinse the sponge with clean running water . 7. W ipe the cover with the clean sponge. 8. W ipe the surface again with a dry , soft lint-free cloth. 9. W ait for the surface to dry completel[...]

If you notice any of the following conditions, gently clean the surface of the reader with a dry , soft, lint-free cloth: v The surface of the reader is dirty or stained. v The surface of the reader is wet. v The reader often fails to enr oll or authenticate your fingerprint. Caring for your ThinkPad computer Chapter 2. Caring for your ThinkPad com[...]

Caring for your ThinkPad computer 8 ThinkPad ® Z61 Service and T roubleshooting Guide[...]

Chapter 3. Solving computer problems Frequently asked questions . . . . . . .1 0 Diagnosing problems . . . . . . . . .1 1 Diagnosing HDD from BIOS Setup Utility 12 Diagnosing problems using PC-Doctor from the service partition . . . . . .1 2 T roubleshooting . . . . . . . . . . .1 2 Error messages . . . . . . . . . .1 2 Errors without messages . . [...]

Frequently asked questions This section lists frequently asked questions and tells wher e you can find detailed answers. For details about each publication included in the package with the ThinkPad computer , see “This guide and other publications” on page 1. What safety precautions should I follow when using my ThinkPad computer? See the separ[...]

Diagnosing problems If you have a problem with your computer , you can test it by using PC-Doctor ® for W indows. To run PC-Doctor for W indows, do as follows: 1. Click Start . 2. Move the pointer to All Programs ( Programs in W indows 2000) and then to PC-Doctor for W indows . 3. Click PC-Doctor . For more information about PC-Doctor for W indows[...]

When preparing to contact the Customer Support Center , be sure to print the test log so that you can rapidly provide information to the help technician. Diagnosing HDD from BIOS Setup Utility Yo u can diagnose the hard disk drive without starting up the operating system. To diagnose the hard disk drive from the BIOS Setup Utility , do as follows: [...]

Message: 0176: System Security - The System has been tampered with. Solution: This message is displayed if you remove the Security Chip and r einstall it, or install a new one. To clear the error , enter the BIOS Setup Utility , press F9 to set values to default, then press F10 to save changes. If this does not solve the pr oblem, have the computer[...]

Message: 01C9: More than one Ethernet devices ar e found. Remove one of them. Press <Esc> to continue. Solution: Y our ThinkPad computer has a built-in Ethernet feature, and you cannot add another such feature by installing an Ethernet device. If this err or message is displayed, remove the Ethernet device that you installed. Otherwise pr ess[...]

Message: 0280: Previous boot incomplete Solution: Y our computer was previously unable to complete the boot process. T urn the computer off; then turn it on to start the BIOS Setup Utility . V erify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you sti[...]

Message: 2100: Initialization error on HDD0 (Main har d disk drive), 2102: Initialization error on HDD1 (Ultrabay hard disk drive), 21 10: Read error on HDD0 (Main hard disk drive), 21 12: Read error on HDD1 (Ultrabay har d disk drive) Solution: The hard disk is not working. Have the har d disk serviced. Message: The power-on passwor d prompt Solut[...]

If one of the following error code messages is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct. 0187: EAIA data access error 0188: Invalid RFID serialization information area 0189: Invalid RFID configuration infor[...]

Problem: When I turn on the machine, nothing appears on the screen, but I hear two or mor e beeps. Solution: Make sure that the memory car d is installed correctly . If it is, but the screen is still blank, and you hear five beeps, have the computer serviced. If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have the computer s[...]

Keyboard problems Problem: All or some of the keys on the keyboard do not work. Solution: v If the problem occurr ed immediately after the computer returned fr om standby mode, enter the power-on passwor d if one has been set. v If an external numeric keypad or a mouse is connected: 1. T urn off the computer . 2. Remove the external numeric keypad [...]

Standby or hibernation problems Problem: The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on). Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. Refer to “Specifications” on page 54. If these items are corr ect, have the [...]

Problem: The computer enters standby mode unexpectedly . Solution: If the processor over heats, the computer automatically enters standby mode to allow the computer to cool and to protect the pr ocessor and other internal components. Also, check the settings for standby mode, using Power Manager . Computer screen problems Problem: The screen is bla[...]

Problem: Missing, discolored, or bright dots appear on the scr een every time you turn on your computer . Solution: This is an intrinsic characteristic of the TFT technology . Y our computer ’s display contains multiple thin-film transistors (TFT s). A small number of missing, discolored, or bright dots on the screen might exist all the time. Pro[...]

A Hard disk drive problem Problem: The hard disk drive does not work. Solution: In the startup menu in BIOS Setup Utility , make sure that the hard disk drive is in the ″ Boot priority order . ″ If it is in the device list of ″ Excluded from boot order ″ , the hard disk drive is disabled. Move it into the ″ Boot priority order . ″ Finge[...]

Problem: The computer does not turn off with the power switch. Solution: If the standby indicator is on and you are working under battery power , replace the battery with a fully charged one or change your power sour ce to ac power . If you still have a problem, pr ess and hold the power switch for 4 seconds or more; this forces the computer to tur[...]

7. Change the items you wish to change. To change the value of an item, use the F5 or F6 key . If the item has a submenu, you can display it by pressing Enter . 8. Press F3 or Esc to exit fr om the submenu. If you are in a nested submenu, press Esc r epeatedly until you reach the BIOS Setup Utility menu. Note: If you need to restor e the settings t[...]

Starting BIOS Setup Utility 26 ThinkPad ® Z61 Service and T roubleshooting Guide[...]

Chapter 4. Recovery options Using Rescue and Recovery If W indows is not running properly , use the Rescue and Recovery workspace to help solve or identify your problem. Do the following: 1. T urn off your PC, then turn it on again. 2. W atch the screen carefully while your PC starts. When “T o interrupt normal startup, press the blue ThinkV anta[...]

Notes: 1. If the optical drive is not attached to your ThinkPad computer during recovery , DVD software and CD-r ecording software will not be installed. To ensure that they will be installed correctly , install the optical drive in the Ultrabay Slim or Ultrabay Enhanced before performing a r ecovery operation. 2. The recovery pr ocess might take u[...]

Chapter 5. Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide befor e replacing the battery . 1. T urn off the computer , or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer . Note: If you ar e using a PC Card, the computer might not be able to enter hibernation mode[...]

Upgrading the hard disk drive Important Read Safety and Warranty Guide befor e replacing the har d disk drive. Yo u can increase the storage capacity of your computer by replacing the har d disk drive with one of greater capacity . Yo u can purchase a new har d disk drive from your r eseller or Lenovo marketing repr esentative. Notes: 1. Replace th[...]

4. ThinkPad Z61t Remove the screw that secur es the hard disk drive cover; then r emove the cover . ThinkPad Z61m, Z61p or Z61e Remove the screw that secur es the hard disk drive cover 1 and slide the cover 2 . 1 2 Upgrading the hard disk drive Chapter 5. Upgrading and replacing devices 31[...]

Lift up the hard disk cover and r emove it. 3 5. Remove the hard disk by pulling out the tab. ThinkPad Z61t Upgrading the hard disk drive 32 ThinkPad ® Z61 Service and T roubleshooting Guide[...]

ThinkPad Z61m, Z61p or Z61e 6. Detach the side rubber rails from the har d disk drive. 7. Attach the side rubber rails to a new hard disk drive. 8. Insert the hard disk drive into the har d disk drive bay; then firmly install it. 9. Reinstall the cover of the bay , and reinstall the screw . 10. Reinstall the battery . 11 . T urn the computer over a[...]

(DRAM) unbuffer ed small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer . SO-DIMMs with differ ent capacities are available. Note: Use only the memory types supported by your computer . If you incorrectly install the optional memory or install an unsupported memory type, a warning beep will [...]

6. T urn the computer over again, and open the computer display . Pick the palm rest of f the computer as shown in the drawing below . 7. Move the palm rest car efully away from the computer until you can see where it’s connected 1 , and then detach the connector 2 . Now the palm rest has been r emoved. 1 2 8. If two SO-DIMMs are alr [...]

9. W ith the notched end of the SO-DIMM towar d the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then pivot it downwar d until it snaps into place 2 . 10. Attach the palm rest cable connector to the system boar d firmly . Replacing memory 36 ThinkPad ® Z61 Service and T [...]

11 . Align the fr ont side of the palm rest with the front edge of the system 1 , then put down the palm rest to r eplace it 2 . 1 2 12. Press the left and right top edges of the palm r est to snap them in places. 13. Close the computer display , and turn the computer over . Reinstall four screws for the palm r est. 14. Reinstall the ba[...]

4. Click Ye s . The computer r estarts, and the BIOS Setup Utility screen opens. The “Installed memory” item shows the total amount of memory installed in your computer . For example, if your computer has 256 MB of memory and you install a 256-MB SO-DIMM in it, the quantity shown in “Installed memory” should be 512 MB. Replacing memory 38 T[...]

Chapter 6. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about wher e to go for additional information about ThinkPad computers, w[...]

v Lenovo hardwar e repair - If the pr oblem is determined to be caused by Lenovo hardwar e under warranty , trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally , ther e might be changes that are r equired after a pr oduct has been sold. Lenovo or your reseller , if autho[...]

operation, visit the Support We b site at www .lenovo.com/support/ phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing r epresentative. Getting help around the world If you travel with your computer or relocate it to a country wher e your ThinkPad machine type is sold, your computer might [...]

42 ThinkPad ® Z61 Service and T roubleshooting Guide[...]

Appendix A. W arranty information W arranty Information This Appendix provides information r egarding the warranty period and type of warranty service applicable to your Machine in your country or region. For the terms and conditions of the Statement of Limited W arranty that applies to your Machine, refer to Chapter 2, W arranty Information in the[...]

Machine T ype Country or Region of Purchase W arranty period T ypes of W arranty Service 9448 US, Canada, Mexico, Brazil Parts and Labor - 3years Battery pack - 1 year 6 1 Other Parts and Labor - 3 years Battery pack - 1 year 7 1 9450 US, Canada, Mexico, Brazil, Parts and Labor - 1 year Battery pack - 1 year 6 1 Other Parts and Labor - 1 year Batte[...]

charges may apply outside your Service Pr ovider ’s normal service area, contact your local Service Provider r epresentative or your r eseller for country and location specific information. 1. Customer Replaceable Unit ( ″ CRU ″ ) Service Lenovo will ship CRUs to you for you to install, T ier 1 CRUs are easy to install whereas T ier 2 CRUs re[...]

This type of W arranty Service is a combination of T ype 1 and T ype 3 (see above). 7. CRU and Customer Carry-In or Mail-In Service This type of W arranty Service is a combination of T ype 1 and T ype 4 (see above). When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriat[...]

Country or Region T elephone Number China (Hong Kong S.A.R.) ThinkPad (T echnical enquiry hotline): 852-2516-3939 ThinkPad Service Center: 852-2825-6580 ThinkCentre Commerical PC: 8205-0333 Multimedia Home PC: 800-938-228 (Cantonese, English, Mandarin) China (Macau S.A.R.) ThinkPad (T echnical enquiry hotline): 0800-839 ThinkCentre (T echnical enqu[...]

Country or Region T elephone Number Indonesia 800-140-3555 (English) 62-21-251-2955 (Bahasa, Indonesian) Ireland Up and running support: 01-815-9202 W arranty service and support: 01-881-1444 (English) Israel Givat Shmuel Service Center: +972-3-531-3900 Haifa Service Center: +972-4-849-4608 (Hebrew , English) Italy Up and running support: 02-7031-6[...]

Country or Region T elephone Number Romania +4-021-224-4015 Russian Federation +7-495-940-2000 (Russian) Singapore 1800-3172-888 (English, Bahasa, Melayu) Slovakia +421-2-4954-1217 Slovenia +386-1-4796-699 Spain 91-714-7983 0901-100-000 (Spanish) Sri Lanka +94-1 1-2448-442 (English) Sweden Up and running support: 08-477-4420 W arranty service and s[...]

50 ThinkPad ® Z61 Service and T roubleshooting Guide[...]

Appendix B. Customer Replaceable Units (CRUs) For your ThinkPad computer , the following parts are designated Customer Replaceable Unit (CRU) parts. Listed below are the CRUs and the documentation wher e removal/r eplacement instructions are located. Service and T roubleshooting Guide Setup Instructions Access Help Online Hardware Maintenance Manua[...]

If you are unable to access these instr uctions or if you have difficulty replacing a CRU, you can use either of the following additional r esources: v The Online Hardwar e Maintenance Manual and Online V ideos available from the Support We b site http://www .lenovo.com/think/support/site.wss/document.do?lndocid =part-video v The Customer Support C[...]

Appendix C. Features and Specifications For details about each part and its function of your computer , see the About your computer section in online Access Help. Features Processor v See the system properties of your computer . Yo u can do this as follows: right-click My computer on your desktop, from the pull down menu select Properties. Memory v[...]

Interface v Stereo headphone jack v Microphone jack v V ideo-out connector (S-V ideo) v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector v Infrared port v RJ1 1 telephone connector v RJ45 Ethernet connector v Ultrabay ™ Enhanced (on some models) v Ultrabay Slim (on some models) v Docking connector (on some models) v External-monitor [...]

v T emperature – At altitudes up to 2438 m (8000 ft) - Operating with no optical disc in the drive: 5° to 35°C (41° to 95°F) - Operating with an optical disc in the drive: 10° to 35°C (50° to 95°F) - Non-operating: 5° to 43°C (41° to 1 10°F) – At altitudes above 2438 m (8000 ft) - Maximum operating temperature, 31.3°C (88° F) Note[...]

Specifications 56 ThinkPad ® Z61 Service and T roubleshooting Guide[...]

Appendix D. Notices Notices Lenovo may not offer the pr oducts, services, or features discussed in this document in all countries. Consult your local Lenovo repr esentative for information on the products and services curr ently available in your area. Any refer ence to a Lenovo product, pr ogram, or service is not intended to state or imply that o[...]

indemnity under the intellectual property rights of Lenovo or thir d parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The r esult obtained in other operating environments may vary . Lenovo may use or distribute any of the information you supply in any way it believes appr[...]

television reception, which can be determined by turning the equipment of f and on, the user is encouraged to try to correct the interfer ence by one or more of the following measur es: v Reorient or r elocate the receiving antenna. v Incr ease the separation between the equipment and receiver . v Connect the equipment into an outlet on a cir cuit [...]

for any failure to satisfy the pr otection requir ements resulting from a nonrecommended modification of the pr oduct, including the fitting of non-Lenovo option cards. This product has been tested and found to comply with the limits for Class B Information T echnology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class[...]

IBM Lotus Software Offer About the offer: As a qualifying ThinkPad computer customer , you are receiving a single, limited license for the Lotus Notes ® “standalone” client and a single license for the Lotus SmartSuite ® software. These licenses entitle you to install and use this software on your new ThinkPad computer using one of the follow[...]

International Program License Agreement: The software licensed to you under this offer does not include softwar e upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the softwar e. Y our use of the Lotus SmartSuite and Lotus Notes programs described in [...]

–In Asia Pacific Countries: Vi a the Internet: http://smartsuite.modusmedia.com Mail address: IBM - Lotus Notes and SmartSuite Pr ogram Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, T echnopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order , contact: Smartsuiteapac@modusmedia.co[...]

Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www .intel.com/sites/corporate/tradmarx.htm) Other company , product, or service names may be trademarks or service marks of others. 64 ThinkPad ® Z61 Service and T roubleshooting Guide[...]

Index B battery problems 22 replacing 29 BIOS Setup Utility 24 C carrying the computer 4 cleaning the computer 9 computer screen 21 configuration setup 24 Customer Replaceable Unit (CRU) parts list 51 D diagnosing problems 11 E environment 3 error messages 12 errors without messages 17 F features 53 fingerprint reader 53 authentication problems 23 [...]

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Part Number: 42T7750 Printed in China (1P) P/N: 42T7750[...]