Lucent Technologies 555-230-024 manuale d’uso

DEFI NI TY ® Enterprise Communications Server Release 6 Overview 555-2 30-024 Comco de 10813 6169 Issue 5 Januar y 1998[...]

Copyright  19 97, Luc ent Technol ogi e s All Rights Reserved Printed in U.S.A. Notice Every effort was ma de t o ensu re th at the infor mation in thi s book was comp le te an d accu r at e a t the ti me of p rin ting. Ho wev er, in form ati on is subjec t to ch ange. Your Responsibility for Yo ur System’s Se curity Toll fra ud is t he unaut [...]

Contents Issue 5 Janu ary 1998 iii 555-230-02 4 About Th is Boo k xxi ■ What Is th e Purpose o f This B ook? xxi ■ Who Shoul d Read Thi s Book ? xxi ■ What Is i n This B ook? xxi ■ How Sho uld I Use Th is B ook? xxiii ■ Convent ion s Use d in This Boo k xxiii ■ Tradema rks and Servi ce Marks xxiii ■ Other References xxiv ■ How Can I[...]

Contents 555-23 0-024 iv Issue 5 Janua ry 19 98 ■ Reliab ility and Re coverabi lity 1-15 Config uri ng for Relia bil ity/R ecovera bili ty 1-15 Stand ard Re liabil ity 1-16 High Rel iability 1-16 Criti cal Reli abilit y 1-19 ■ Connecti ons to ECS 1-21 Adjunct Con nectio ns 1-23 Telephone C onnecti ons 1-24 Network Conne ctions 1-25 Remote Servi[...]

Contents Issue 5 Janua ry 19 98 v 555 -230-02 4 Enhance G uest Servic es 2-14 Specialized DEF INITY ECS Solution s 2-15 ■ Financi al Service s 2-16 Control Costs 2-16 Tenant Partiti oni ng 2-16 Automate Routi ne Trans actions 2-17 Network Region al and Glo bal Of fices 2-17 Q-SIG Global Networking 2-18 Call Cente r 2-18 Group Video Systems 2-19 I[...]

Contents 555-23 0-024 vi Issue 5 Janua ry 19 98 ■ CallVisor Adjunct Switch Application Interf ace 3-11 ■ Home Agen t/DEFINITY Ex tender 3-11 ■ CentreVu Call Mana gement Sy stem 3-12 ■ CentreVu Supervisor 3-13 ■ Basic Cal l Manageme nt Syst em 3-13 ■ Call Cen ter Sum mary 3-14 4 Computer-Telephone Int egration Solution s 4-1 ■ DEFINITY[...]

Contents Issue 5 Janua ry 1 998 vii 555-230- 024 Message Tandemi ng 5-6 Atte ndant Backu p 5-6 Attendant Crisis Alert 5-7 ■ E911/CAMA Trunk 5-7 ■ Communi cation s with Proper ty Mana gement Syst ems 5-8 6 Mobility So lutions 6-1 ■ Cordless So lution 6-1 ■ Medi um Rang e Mobil ity So lution 6-2 ■ Long Ran ge Mo bility Sol utions 6-3 DEFINI[...]

Contents 555-23 0-024 viii I ssue 5 January 1998 Digital Co mmunic ations Proto col 8-5 Digita l Multi plexe d Inte rface 8-5 ISDN-PRI 8-6 ISDN-BRI 8-6 Data Modules 8-7 Modems an d Modem Pooling 8-9 ■ Mode Code In terface 8-11 9 Voice Processi ng Solutions 9-1 ■ DEFINITY AUDIX Voic e Mess aging Syste m 9-2 Reliabi lity and Sec urity 9-3 Easy In[...]

Contents Issue 5 Januar y 1998 ix 555-230-02 4 Integrated D irectory 10-3 Last Number Dial ed 10-3 Leave Wor d Call ing 10-4 Whisper Page 10-4 ■ Call Cov erage 10-4 Covera ge Paths fo r a M anager 10-5 Voice Mes saging and Ca ll Cover age 10-6 Message -Retri eval O ptions 10-7 ■ Telephon es and Works tations 10-7 Telephone s 10-7 Analog (Single[...]

Contents 555-23 0-024 x Issue 5 Januar y 199 8 12 Networking Solutio ns 12-1 ■ QSIG G lobal Networking 12-1 ■ World Clas s Routin g 12-2 ■ Network Managem ent Fea tures 12-3 Time of Da y Rou ting 12-3 Automati c Route Sel ection 12-4 Automati c Altern ate Ro uting 12-4 Additional Ne twork Fea ture Path R eplacem ent 12-4 Look Ah ead Rout ing [...]

Contents Issue 5 Januar y 1998 xi 555-230- 024 ■ Distributed Commun ication System — Integrated SDN and Non-Integr ated SDN 12-19 Distributed C ommuni cation s System and ISDN 12-21 ■ Wideband Signaling 12-21 13 Service Upgrade Solutions 13-1 ■ Connecti ng to a Ne twork 13-2 ■ Amortiz ing Replace men t Costs 13-2 ■ Ensuring Uninterrupte[...]

Contents 555-23 0-024 xii Issu e 5 J anuar y 1998 Termin al Tr anslatio n In itializ ation 14-7 ■ Schedulin g 14-8 ■ Basic Repor ting 14-8 ■ Performan ce Measur ements 14-9 G3 Mana gement Ap plications Reports an d Data Acquis ition U tilities 14-12 ECS Reports G enerator 14-12 ■ Call Cha rge Inform ation 14-14 ■ Call Det ail R ecording 1[...]

Contents Issue 5 Januar y 1998 xi ii 555-230-02 4 Admin istered C onnections A- 5 Admin istrable Language Dis plays A-5 Administrati on Without H ardware A-5 Alphanum er ic Dia ling A-5 Alter nate Operat ions Su pport Syst em Alar m Number A-6 Answer Det ection A-6 Attendant A uto-Manu al Splittin g A-6 Atte ndan t Backu p Aler ting A-6 Attendant C[...]

Contents 555-23 0-024 xiv Iss ue 5 Jan uary 1998 Bridged Call Appearance — Single-L ine Te lephone A-11 Bulleti n Boar d A-12 Busy Ve rification o f Term inals a nd Trun ks A-12 Call Charge Informatio n A-12 Call Coverage A-13 Call Deta il Re cording A-13 Call Forwarding A-13 Call Park A-14 Call Pickup A-14 Call Wa iting Terminat ion A-14 Class o[...]

Contents Issue 5 Janu ary 1 998 xv 555- 230-024 Extended User Admi ni st ratio n of Red irect ed Cal ls A-17 External De vice A larmin g A-18 Facilit y Busy Indi cation A-18 Facilit y Test Cal ls A-18 Fiber Link Adminis tratio n A-18 Go to Cover A-18 Group Lis ten A-18 Group Paging A-19 Hold A-19 Hold — Aut omatic A-19 Hunt Groups A-19 Individual[...]

Contents 555-23 0-024 xvi Iss ue 5 Jan uary 199 8 Persona lized Ri ngin g A-25 Power Failur e Trans fer A-25 Priorit y Callin g A-25 Privacy — Attendan t Lock out A-25 Privacy — Manual Exclu sion A-26 Public Network Call Priority A-26 Pull Transfe r A-2 6 Recall signal ing A-26 Recorded Ann oun cem ents A-26 Recent Ch ange Histor y A-26 Recorde[...]

Contents Issue 5 Janu ary 1 998 xvii 555-230- 024 Voice Mes sage Retr ieva l A-32 Voice Termi nal Aler ting Optio ns A-32 Voice Termi nal Displ ay A-32 Whisper Page A-32 World Class Tone D etection A-32 World Class Tone Ge neration A-33 ■ Call Cen ter Fe atures A-33 Abandoned Cal l Search A-33 Add/ Remov e Sk ills A-33 Agent C all Han dling A-33 [...]

Contents 555-23 0-024 xvi ii Issue 5 Jan uary 199 8 VDN of Or igin Annou ncemen t A-38 Voice Respon se Inte grat ion A-39 VuStats A-39 ■ Hospital ity F eatures A-39 Atte ndant Room St atus A-3 9 Automati c Wakeup A-39 Do Not Disturb A-40 Dual Wake up A-40 Room Ac tivated Wak eup With Tone s A-40 Hospita lity Serv ices A- 40 Names Regi stration A-[...]

Contents Issue 5 Januar y 1998 xix 555 -230-02 4 DCS Leave Wo rd Callin g A-45 DCS Multia ppearanc e Confer ence/ Transfer A-45 DCS Over ISDN-PRI D-channel A-46 DCS Tr unk Gr oup Busy /War ni ng In dicat ion A-4 6 DCS With Reroute A-46 Enhanced DCS A-46 Extended Tr unk Acce ss A-46 Extension Nu mber Portability A-47 Inter-PBX Attenda nt Calls A-47 [...]

Contents 555-23 0-024 xx Issue 5 Janu ary 1 998 CAMA - E911 Trunk Group A-54 Facilit y and Non-Faci lity As sociate d Signaling A-54 Wideband Switching A-54 B System Capacity Limits B-1 ■ Overv iew B-1 ■ Multiple Offer Ca tegories B-1 ■ System Capacity Limi ts B-3 C References C-1 ■ Basic DEFINI TY ECS Documents C- 1 Admi nis trati on C-1 I[...]

Issue 5 Ja nuary 19 98 xxi 555 -230-02 4 About This Book What Is the Purpose of This Book ? This book provide s general infor mation about the compo nents and capabili ties of the DEFINITY ® En terprise Communicati ons Server (referred to as DEFINITY ECS or the sys tem). It al so discu sses practica l and crea tive applic ations fo r the DEFINITY [...]

About This Book 555-230-02 4 xxi i Issue 5 Janu ary 1998 This ov erview o f DEFINITY ECS is c omposed of th e foll owing chapter s: ■ Chapter 1, "I ntroductio n" — outlines basic advanta ge s, capabili ties , hardware and s oftware co mponents a nd system configura tions. ■ Chapter 2, "Industry Appl ications " — discusse[...]

How Should I Us e This B ook? Issue 5 Janua ry 19 98 xxiii 555-230-02 4 How Should I Use This Book? You will probabl y want to read or ski m the Chap ter 1, "Introducti on" first to ge t a basic unders tanding of the DEFINITY sys tem. Chap ter 2, "Indus try Applica tions" is a good pla ce to go n ext, because i t disc usses in g[...]

About This Book 555-230-02 4 xxi v Issue 5 Januar y 1998 ■ GuestWor ks™ ■ I NTUITY ™ ■ I NTUITY Lodging ™ ■ MEGACOM ® ■ MERLIN ® ■ MULTIQUEST ® ■ OneVisi on™ ■ Quorum ™ ■ VOICE POWER ® ■ UNIX ® ■ Venue 2000 ™ The follo wing are tradem arks o r register ed trademark s of other companies : ■ INFORMIX ® i s a [...]

How Can I Order Oth er Bo oks? Issue 5 Januar y 1998 xx v 555-230-024 How Can I Order Other Books? To obtain DEFI NITY Commu nications System do cumenta tion, c ontact: General B usiness Commu nications Syst em Public ations Fu lfillme nt Center PO Box 4100 Crawfordsvill e, Indiana 4 7933- 3126 U. S. A. +1-317-361- 5353 +1-317-364- 5355 F ax (Centr[...]

About This Book 555-230-02 4 xxvi Issue 5 Jan uary 199 8[...]

Issue 5 Jan uary 19 98 1-1 555 -230-02 4 1 Intr oduct ion DEFINITY Ente rprise Comm unication s Server ( ECS) organize s and rou tes voic e, data, image a nd video transmi ssions Figure 1-1. To str eaml ine the han dling of different t ypes of data, the transmi tted informati on is digitized (disti lled into representat ive seque nces) . The sy ste[...]

Introduction 555-230-02 4 1-2 Iss ue 5 Jan uary 1998 DEFINITY ECS Advantages The DEFINITY ECS is the first truly glo bal mul timedia pla tform. It ha ndles multimedi a traffic as effi ciently as any sys tem avai lable, while its state -of-the-ar t design further e nhances Lucent Te chnolo gies’ reputation for world-cla ss reliabilit y. The sys te[...]

DEFINITY ECS Advan tages Issue 5 Jan uary 19 98 1-3 555-230-02 4 Integ rating Sometimes the most i mportant fu nction of t he DEFINITY ECS is i ts control a nd coor dination o f all your des ktop tools and sh ared resour ces. It not on ly communic ates with m ost ne tworks and equ ipment throughout the world, bu t unifies them by trans lating proto[...]

Introduction 555-230-02 4 1-4 Iss ue 5 Jan uary 1998 DEFINITY ECS: A Global Mu ltimedia Platfo rm DEFINITY ECS ha s been ins talled in more t han 90 coun tries. It is the f irst truly gl obal multi media platform : — It is compatibl e with a wide variet y of too ls, from group vi deo syste ms to deskto p network management application s and mu ch[...]

Hardware Issue 5 Jan uary 19 98 1-5 555-230-02 4 Hardware Though the pr imary componen ts are th e same, y our DEFINITY ECS c an vary widely i n size and a ppearance, depending o n your capac ity requ irements . It may be as small as a s ingle wa ll-moun ted cabinet, or it may be as large as sever al tall cabinets link ed together in the same ro om[...]

Introduction 555-230-02 4 1-6 Iss ue 5 Jan uary 1998 Carriers and Ca binets Carriers ar e enclo sed shelv es compose d of verti cal slots that hold cir cuit packs . Circuit pac ks make u p the logic , memory, a nd switch ing cir cuitry fo r the system . Port circuit packs conne ct to telephone s, computer s, and communic ations lines. The carrie rs[...]

Carriers an d Cabinets Issue 5 Jan uary 19 98 1-7 555-230-02 4 Compact Single -Carrier Cabinets Figure 1- 2 shows a co mpact si ngle-carri er cabinet with a hin ge for atta ching it to a wall. Figure 1-2. Compact Single-Carrie r Cabinet The compact single carrie r cabinet has th e followin g chara cteristics : ■ It provides DEF INITY featu res an[...]

Introduction 555-230-02 4 1-8 Iss ue 5 Jan uary 1998 Compact Modular Cabi nets Figure 1-3 s hows a Compact Modu lar Cabine t. Figure 1-3. Compact Modular Cabinet The compact modular cabinet ha s the f ollowi ng charact eristic s: ■ Up to three c abinets ca n be conn ected together . ■ It allows sm all organi zatio ns to expand whi le keeping th[...]

Carriers an d Cabinets Issue 5 Jan uary 19 98 1-9 555-230-02 4 Single-Car rier Cabinets Figure 1- 4 shows a typic al si ngle-carri er cabine t. Figure 1-4. Typical Single-Ca rrier Cabinet A maxim um of fou r single -carrier cabinets can be s tacked on top o f each o ther to form a singl e Processor Port Netwo rk or Expansio n Port N etwork. Ther e [...]

Introduction 555-230-02 4 1-1 0 Issue 5 Januar y 1998 Figure 1-5 s hows a typic al cabinet s tack . Figure 1-5. Typical Cabinet Stack (Four Cabinets Maxi mum)[...]

Carriers an d Cabinets Issue 5 Janua ry 19 98 1-11 555-230- 024 Multic arrier Cabinets Figure 1- 6 shows a typic al mul ticarrier cabine t. Figure 1-6. Typical Multicar rier Cabinet There are t hree ty pes of mul ticarr ier cabin ets: ■ The Proce ssor Port Ne twork cabinet , which contains: — The proces sor tha t performs c all pr ocessin g —[...]

Introduction 555-230-02 4 1-1 2 Issue 5 Januar y 1998 ■ The Expans ion Port Ne twork cabi net, which contain s: — Additional ports — Interfaces to the Proces sor Port Ne twork cabi net and other Expansion Port Network cabinets — Maintenan ce inte rface — Componen ts of a Cent er Stage Switch (opti onal) ■ The auxi liary cabin et, w hich[...]

Standard Configur ations Issue 5 Janua ry 19 98 1-13 555-230- 024 Figure 1-7. Standard Configura tions 1) Basic Sy stem A) Proce ssor Por t Netwo rk 2) Directly Connected System B) Expansio n Port N etwork 3) Directly Conne cted System with Two EPNs C) Center Stag e Switch 4) CSS-Connected System with up to 15 EPNs D) Switch Node 5) CSS-Connected S[...]

Introduction 555-230-02 4 1-1 4 Issue 5 Januar y 1998 The main c onfigur ations a re: 1. Basic s ystem co nsistin g of a Processor Port Networ k (PPN) o nly. 2. Directly-con nected s ystem co nsistin g of two Port Ne tworks (PNs): one PPN and one Expansion Port Netwo rk (EPN) con nected directl y together. 3. Directly-con nected s ystem co nsistin [...]

Reliabil ity and Re cover ability Issue 5 Janua ry 19 98 1-15 555-230- 024 Reliability and Recoverability The sys tem is des igned to recover fr om a power outage or other failure inst antly, regardless of the s ource of the fai lure. Each port ne twork in cludes a set of segmented, par allel bu ses. If one of the paired s egments fa ils, the othe [...]

Introduction 555-230-02 4 1-1 6 Issue 5 Januar y 1998 ■ DEFINITY’s un iver sal har dware a nd flexible softwa re allow systems to be reconfigu red quic kly in emergen cy situa tions . Port networ ks can be added and networ k routing ca n be chan ged in a m atter of minu tes. Based on the n eeds of you r organi zation, th ree redun danc y config[...]

Reliabil ity and Re cover ability Issue 5 Janua ry 19 98 1-17 555-230- 024 1 Figure 1-8. High Reliability, Dir ectly Connected DEFINITY ECS 1) Processor Port Network 3) Control Carrier 2) Ex p ansio n Port Netwo rk 4) D uplic ate Co ntrol Carr ier[...]

Introduction 555-230-02 4 1-1 8 Issue 5 Januar y 1998 Figure 1-9 s hows a high relia bility center stage sy stem, wher e the Center Stage Switch is conn ected to bo th the ac tive and s tandby c ontrol carri er. Figure 1-9. High Reliability Cent er Stage DEFINITY ECS 1) Processor Port Netwo rk 4) Con trol Carrier 2) Expansion Por t Network 5) Dupli[...]

Reliabil ity and Re cover ability Issue 5 Janua ry 19 98 1-19 555-230- 024 Critica l Reliabilit y Critical r eliabili ty sys tems are fully oper ational over 99 percen t of the t ime, on average. No other s witch v endor offe rs this leve l of s ystem redunda ncy. A critical reliabi lity DEFINITY ECS in cludes: ■ Two contro l carriers ■ Two ton[...]

Introduction 555-230-02 4 1-2 0 Issue 5 Januar y 1998 Figure 1-11 shows two con trol carr iers and two Cente r Stage Switche s in a crit i- cal reliabi lity, Center Stage dupl ex syst em. As s hown in Figure 1- 11, a fiber -optic cable conne cts each po rt netw ork to the Cen ter Stage Switc h, and an other fiber-optic c able connec ts eac h Center[...]

Connection s to ECS Issue 5 Janua ry 19 98 1-21 555-230- 024 Connections to ECS DEFINITY ECS ca n be connecte d to comm unicat ions paths that tran smit v oice and data signals between the system a nd a Centr al Office a nd/or other systems . The system can al so be co nnected to publ ic and priv ate ne tworks. Oth er possible conn ect ion s are: ?[...]

Introduction 555-230-02 4 1-2 2 Issue 5 Januar y 1998 Figure 1-12. Typical DEFINITY ECS Connect ions 1) Wireles s System 8) Digital Facilities 2) Multim edia Call Center 9) Analog Facilitie s 3) Busines s Tel eph one 10 ) Data Termin al s 4) Telepho ne with D ata Module 11) Host C omputer 5) Data Term inal 12) Data Terminal 6) Voice M essaging Sy s[...]

Connection s to ECS Issue 5 Janua ry 19 98 1-23 555-230- 024 Adjunct Connect ions In addition to sta tion c onnections , DEFINIT Y ECS includes many co nnecti ons for adjunct (subordinate , related) equipment. The sy stem prov ide s an advanced X.25 (called B X.25) dedicate d link adju nct inte rface, whi ch can support a v ariety of adjun cts, inc[...]

Introduction 555-230-02 4 1-2 4 Issue 5 Januar y 1998 ■ Inbound Call Management ■ DEC Computer I ntegrated Telepho ny programmi ng library ■ Computer te lephony in tegration DEFINITY ECS use s an analog li ne circuit to s upport voice adj unct and in terface functio ns such as: ■ Loudspeaker paging ■ Music- on-hold ■ Queue s tatus indic[...]

Connection s to ECS Issue 5 Janua ry 19 98 1-25 555-230- 024 Network Connections Lucent Tec hnologi es has be en a l eader in prov iding c ompatibility with th e Q-SIG global netwo rking proto col. This means you can co nnect the DEFINITY ECS with other swit ches throug hout t he worl d. Q-SIG G lobal Ne tworking was dev eloped to comply with the Q[...]

Introduction 555-230-02 4 1-2 6 Issue 5 Januar y 1998 Remote Servic e DEFINITY ECS’s r emote-s ervice capabilitie s all ow greater flexibi lity in c onfigur ing your sy stem. Al though t he syste m has hi gh capacit y and s upports up to 25,000 lines, you may ne ed to se rve so me use rs who are far from the mai n system. T o satisfy these nee ds[...]

Issue 5 Jan uary 19 98 2-1 555 -230-02 4 2 Industry Ap plications The follo wing applicati on discus sions e xplain ho w the DEFIN ITY ECS meets communic ations chall enges in v arious in dustries . Thou gh the spe cific require- ments of th e industrie s vary throu ghout the world, the general i nformatio n pre- sented her e should be useful fo r [...]

Industry Applications 555-230-02 4 2-2 Iss ue 5 Jan uary 1998 Higher Education Universit y and coll ege admin istrato rs conti nuall y seek t o: — Ensure r eliable te lephone servi ce — Organiz e cours e offerin gs and ev ents — Coordinate infor mation and servic es — Communica te eas ily with the outside wor ld — Teach many students for [...]

Higher Educat ion Issue 5 Jan uary 19 98 2-3 555-230-02 4 ■ Calls and leaves a me ssage for the appropr iate teache r when a course nears it s enr ollme nt limit. ■ Connects w ith the school ’s bill ing syst em to tot al fees or allow th e student to pay with a credit card. 5. When the st udent is finishe d regis tering, the system faxes a co[...]

Industry Applications 555-230-02 4 2-4 Iss ue 5 Jan uary 1998 to. The commun icati ons syst em must therefo re be flexibl e enough to handl e fluc- tuating cal l volume while satisfy each c aller’s particul ar needs . Here’s how DEFINITY ECS’s Cal l Center tools mee t these ne eds: ■ Automatic Call D istribution route s incomi ng calls t o [...]

Higher Educat ion Issue 5 Jan uary 19 98 2-5 555-230-02 4 ■ Desktop Con ferencin g System s enabl e stude nts to see and spea k with one anothe r and al so coll aborate on docum ents. They can c reate and jointly edit docu ments that may r eside on o nly one c omputer in on e location. The st udents c an wor k together as if they were all sea ted[...]

Industry Applications 555-230-02 4 2-6 Iss ue 5 Jan uary 1998 Healthcare The heal thcare i ndustry may include prov iders, i nsurance companie s, empl oyers, patients, r esearc hers, pharmac eutical co mpanies, a nd the gover nment. Healthca re admi nistra tors worldwi de seek to : — Maximiz e reso ur ces to reduce or contai n cost s — Improve [...]

Healthcare Issue 5 Jan uary 19 98 2-7 555-230-02 4 the escor t enters a short code on t he tele phone. Th is indica tes to the houseke eping staff th at the pat ient has l eft, and t he room i s ready to prepare for th e next patient. Wh en the hous ekeeping s taff has cl eaned the room, th ey e nter a code t o ale rt a dmission s th at the room ca[...]

Industry Applications 555-230-02 4 2-8 Iss ue 5 Jan uary 1998 Maximize Product ivity and Efficie ncy Many heal thcar e facilit ies parti cipate i n an integr ated hea lth net work con sisting of numero us hospit als, c linics, doctors, o ffices , laborato ries, an d other medi cal faciliti es. Altho ugh they are often autono mously m anaged, th ese[...]

Healthcare Issue 5 Jan uary 19 98 2-9 555-230-02 4 By using Lu cent Tech nologies pr oducts, healthcare facilitie s can reap the fo llow- ing be n ef its : ■ Improved comm unication between s taff member s in diffe rent loca tions ■ Simplified ad ministrati on of disper sed system s ■ Better res ponse t o true emergenci es ■ Improved staff [...]

Industry Applications 555-230-02 4 2-1 0 Issue 5 Januar y 1998 ■ PassageWay ™ prod ucts allo w a cal ler’s record to appear on the agen t’s screen a s the c all rings on the phon e, based o n call er input or Calling L ine (or number ) Identi fication. This eliminate s the n eed for the agent to ask identifyi ng questions a nd locate the re[...]

Healthcare Issue 5 Janua ry 19 98 2-11 555-230- 024 DEFINITY ECS off ers an easy way t o help the he althca re industry: ■ I NTUITY CONVERSANT enables a h ealth info rmation hotline, wh ich is a n audio library of heal th tips and pr ocedures. Th is allo ws patie nts to help themselv es. It can separ ate calls into grou ps of tho se who need care[...]

Industry Applications 555-230-02 4 2-1 2 Issue 5 Januar y 1998 Desktop co nferencin g sys tems c an be us ed in patien ts’ ho mes by hom e heal th nurses to c onfer with physi cians abo ut patien t condit ions. Thi s enabl es more patients to be cared for ou tside t he hospital, a nd reduces the need f or the ve ry ill to travel to the hospita l [...]

Hospitality Issue 5 Janua ry 19 98 2-13 555-230- 024 ■ Remote co nsulta tions by non-phy sician medical s taff, whi ch are oft en difficult to arrange in rural are as. Nut ritio nists, f or ex ample, are par ticul arly scarce in remo te sett ings . A nutritio nist can use video to commu nicate with a patient in a distant faci lity, showing foo d [...]

Industry Applications 555-230-02 4 2-1 4 Issue 5 Januar y 1998 Improve Operati ng Efficiency an d Safety Hospitali ty se rvice fa cilities conti nuously deal with fl uctuat ing econ omies, an d must maintai n maximu m effic iency to ensure smo oth operati ons and pr oductive employees. Three way s hotels can impr ove opera ting effi ciency a nd saf[...]

Hospitality Issue 5 Janua ry 19 98 2-15 555-230- 024 ■ Provide phones with modem hooku ps and confer ence call capabil ities. ■ Prov ide voic e and f a x messag ing ser vices . DEFINITY product s can provide t he followi ng capabilit ies t o the hos pitality i ndus- try to en hance gu est se rvices: ■ Guest ac tivity reports contai ning infor[...]

Industry Applications 555-230-02 4 2-1 6 Issue 5 Januar y 1998 Financial Services The financ ial ser vices industr y may incl ude bank ing instituti ons, credit uni ons, ins urance co mpanies , mutual fun ds c ompanies, and brok erage fi rms. The se types of bus inesse s are ne arly in distin guishable from one anothe r in some are as. Deregul atio[...]

Financ ial Serv ices Issue 5 Janua ry 19 98 2-17 555-230- 024 Automa te Routine Trans actions In many co untries, as much as a quart er of all bank transa ctions are c onducted by telephon e. For r elated busi nesses such as brokerage ho uses, th e percentage can be muc h higher. Ty picall y, at le ast half of th ese calls are from callers request-[...]

Industry Applications 555-230-02 4 2-1 8 Issue 5 Januar y 1998 Q-SIG Global Networking Lucent Tech nologies has been a leader in provid ing equipment compati ble with Q-SIG, a glo bal standar d for vendo r-independe nt networkin g. Q-SIG has been adopted by the In terna tional Standa rdizatio n Organiza tion, en suring its accep- tance worl dwide. [...]

Financ ial Serv ices Issue 5 Janua ry 19 98 2-19 555-230- 024 Group Video Systems A final a spect of standardiz ing your cust omer serv ice i s training. So me bank s have set up Group Vi deo System s at th eir bran ches a nd a Mul tiPoint Control Unit at the ho me offi ce. Th is a llows fu ll-motion, real -time inter active vide o call s among the[...]

Industry Applications 555-230-02 4 2-2 0 Issue 5 Januar y 1998 Here are so me additiona l way s DEFINITY ECS can help yo u serv e your customer s: ■ I NTUITY CONVERSANT brok erage appli cations allow your bro kerage customer s who us e car tele phones to acce ss accou nt inform ation by speaking rat her than pr essing key s. ■ Exp ected W ait T[...]

Wholesale Di stributi on Issue 5 Janua ry 19 98 2-21 555-230- 024 Provide Conveni ent Access to Produ ct Info rma tion I NTUITY AUDIX all ows reta ilers to get product info rmation at the touch of a button. For exam ple, whe n a clot hing retaile r calls the who lesaler’ s product i nformatio n number, AUDIX pr esents th e caller with the fo llow[...]

Industry Applications 555-230-02 4 2-2 2 Issue 5 Januar y 1998 Any of DEFIN ITY ECS’s v oice messagin g produ cts allo w you to s et up a v oice mailbox f or recei ving comm ents fro m reta ilers. You can h andle th e informa tion more elega ntly by se tting up an inte ractive su rvey usin g the CONVERSANT Voice Informati on syste m. For exam ple[...]

Issue 5 Jan uary 19 98 3-1 555 -230-02 4 3 Call Cent er Solutions DEFINITY Call Ce nter applica tions ar e designed to ef ficiently connect ea ch call er wit h the r epres enta tive be st sui ted to serve t hat c aller . The DEFIN ITY EC S begin s the proces s by captur ing in formatio n about th e call er even before the c all i s routed. Tha t in[...]

Call Center So lutions 555-230-02 4 3-2 Iss ue 5 Jan uary 1998 ■ Voice Res ponse Integr ation , which c ombines a nd integrate s the capabi li- ties of your DEFINI TY call center syst em with those of your CONVERSANT Voi ce Info rmati on Sy st em. ■ CallVis or ASAI , which deli vers cal l informa tion to a ho st comput er applic a- tion which r[...]

Automatic Call D istribution (ACD) Issue 5 Jan uary 19 98 3-3 555-230-02 4 In the Figur e 3-1 ex ample o f a trave l agency, H unt Gr oup A rec eives c alls onl y when agents are avai lable since it has no queue. Ca lls t o Hunt Group B can be queued while agents ar e unavail able, and r edirected to Hunt Group C i f not answered with in an a dmini[...]

Call Center So lutions 555-230-02 4 3-4 Iss ue 5 Jan uary 1998 DEFINITY ECS plac es all Autom atic Ca ll Distribu tion calls into a queu e. Each ca ll stays in th e queue u ntil an agent beco mes avai lable, until an optio nal tim ed inter- val expi res, or until the calle r hangs u p. If th e call ha s not be en ans wered af ter an administrabl e [...]

Call Vectoring Issue 5 Jan uary 19 98 3-5 555-230-02 4 ■ Dialed-Nu mber Identif icatio n Servic e allo ws agent s to id entify ( via display telephones ) the purpos e of each in comin g call and greet the caller appr o- priately. ■ Automatic Avai lable h unt group al lows CONVERSAN T Voice I nform ation System or ot her “n onhuman” agent po[...]

Call Center So lutions 555-230-02 4 3-6 Iss ue 5 Jan uary 1998 Vector Dire ctory Numbers and Vectors Calls acces s DEFINIT Y ECS vecto rs using vecto r directo ry numbers ( Vector Directory Numbers). A Vect or Directo ry Number is a “so ft” exten sion number that is not as signed to a phy sical e quipm ent locati on. A Vect or Direc tory Numbe [...]

Look-A head Interfl ow Issue 5 Jan uary 19 98 3-7 555-230-02 4 Off-loadi ng of Periodic Excess Call s A vector can che ck conditi ons in the targeted hun t group, such as the number of calls al ready in queue. I f the num ber is abo ve a cer tain thres hold, the v ector bypasses that hun t group and routes the cal l to another hun t group or the ve[...]

Call Center So lutions 555-230-02 4 3-8 Iss ue 5 Jan uary 1998 Look-Ahead Interflow i s avail able on pr ivate netw ork ISDN -PRI or Softwar e Defined Networ k conne ctions. Call Prompting Call Prompting, an inte grated subset o f Call Vector ing, may be used in var ious application s to enhan ce call handling bas ed on info rmation c ollected fr o[...]

Expert Agent Selection Issue 5 Jan uary 19 98 3-9 555-230-02 4 Call Dist ribution Based on Skill Calls that r equire certa in agent s kills (such as “spea ks Spanish” o r “knowledge- able about Pr oduct X”) ca n be matc hed to an agent who matc hes the r equired skill. You can assign on e of up to 600 sk ill num bers to ea ch need o r group[...]

Call Center So lutions 555-230-02 4 3-1 0 Issue 5 Janu ary 1998 ■ Name — calls to or from the agent display th e name asso ciated with t he agent login I D an d not the n ame ass ociated w ith the telephone. ■ Coverage — when the agent is logged out, bus y or do es no t answ er, call s to the login ID go to th e coverage pat h associate d w[...]

CallVisor A djunct Switc h Applic ation Inter face Issue 5 Janua ry 19 98 3-11 555-230- 024 These capa biliti es are prov ided by th e conv erse com mand, wh ich is an enhanceme nt to bas ic call v ectorin g. The in tegration of Voice Respon se Uni ts with vecto r processi ng provide s the foll owing advant ages: ■ Access to loca l and ho st data[...]

Call Center So lutions 555-230-02 4 3-1 2 Issue 5 Janu ary 1998 CentreVu Call Mana gement System The Centre Vu Call Managem ent System collects call traffic data , formats man- agement re ports, and pr ovides a n adminis tration interface for Au tomatic Cal l Dis- tribution on you r DEFINITY ECS. It helps you manage the people, traf fic load, and e[...]

CentreVu Supervisor Issue 5 Janua ry 19 98 3-13 555-230- 024 In addition to standa rd reports, the C entreVu Cal l Mana gement Syste m has a comprehen sive , optional f oreca sting syste m that c an help y ou pred ict the num- ber of ACD agents you wil l need at some future date . You can use archiv ed Cen- treVu Call Ma nagement System data, add v[...]

Call Center So lutions 555-230-02 4 3-1 4 Issue 5 Janu ary 1998 The Basi c Call Managem ent System colle cts and pro cesses DEFINITY ECS’s ACD call da ta (up to seven da ys) with in the system; an adju nct proc essor is not required to pr oduce call managem ent reports. The Basi c Call Manage ment Syste m provides vario us meas urements for moni [...]

Call Center Su mmary Issue 5 Janua ry 19 98 3-15 555-230- 024 Figure 3-2. A DEFINITY Ca ll Center 1) You r Office Building 8) CentreVu Supervisor 2) DEFI NITY ECS 9) CallVisor Adjunct Switch Applicatio ns Interface 3) R emote Ag ents Using DEFINITY Extender 10) I NT UITY Conversa nt Voice Respo nse S yste m 4) R emote Ag ents Using Home Agent 11 ) [...]

Call Center So lutions 555-230-02 4 3-1 6 Issue 5 Janu ary 1998 Table 3-1 summa rizes the f our Ca ll Cent er packages a vaila ble with the DEFINITY ECS. These pack ages are av ailable fo r all v ersions o f the system . Specific co n- figuratio ns depend on th e number o f agents in the c all cente r. Table 3- 1. Call Center Packages Availa ble in[...]

Call Center Su mmary Issue 5 Janua ry 19 98 3-17 555-230- 024 Call Prompting Adminis trable In ter-dig it Time -out s XX XX Caller Infor matio n Forw arding 1 XX Service Obs erve on Vecto r Dir ectory N umber XX Vector Director y Numbe r of Origin Ann oun cem ent XX Vector Director y Numbe r Real Time Report XX Call Work Codes X X Redirect On No A [...]

Call Center So lutions 555-230-02 4 3-1 8 Issue 5 Janu ary 1998 Computer- Telepho ne Integrati on is a f undament al compo nent of efficie nt call center opera tions. Con sequently , Chapter 4, "Computer -Telepho ne Integrati on Solutions " incl udes addition al cal l cente r infor mation . 1. Caller Informati on Forwardin g is only av ai[...]

Issue 5 Jan uary 19 98 4-1 555 -230-02 4 4 Computer-Tele phone Integration Solutions Telecomm unication s and infor mation s ystems ar e the fundame ntal bui lding blocks of most busi nesses . Whether a sale is being made, a questio n being answered, or an or der being pla ced, the te lephone is th e primar y communi ca- tions mediu m. And the info[...]

Computer-Tel ephone I ntegration Solutions 555-230-02 4 4-2 Iss ue 5 Jan uary 1998 DEFINITY PC Console Lucent Te chnolo gies DEFINITY PC Console allows y our ca ll at tendants t o handle incoming ca lls eff iciently by personal computer. Us ing the fam iliar Mi crosoft Win- dows graphic al interface , the at tendants can easi ly keep trac k of how [...]

CallVisor A djunct Switc h Applic ation Inter face Issue 5 Jan uary 19 98 4-3 555-230-02 4 AT&T/Luc ent Tech nologie s has establis hed deve lopment partners hips f or ASAI with IBM, He wlett-Pack ard, Dialogic , GIS, Ta ndem Compu ters, Stratus Comp uters, and Nove ll. Lucent Tech nologi es is off ering ASA I to meet specif ic cus tomer nee ds[...]

Computer-Tel ephone I ntegration Solutions 555-230-02 4 4-4 Iss ue 5 Jan uary 1998 Routing. Lets the sy stem r equest rou ting inf ormati on for a call fro m an application on the computer. T he applic ation prov ides a route or desti nation for the call on or not on the s ystem. F or e xample, wh en a c all a rrives, the s ystem c an request a ro [...]

CallVisor A djunct Switc h Applic ation Inter face Issue 5 Jan uary 19 98 4-5 555-230-02 4 call when it co mes into a stat ion, mani pulate the call while it is at the statio n, and invoke statio n features like l ighting the m essa ge waiti ng light, se tting Send A ll Calls, or Call Forward. These capa biliti es could be used , for exa mple, to p[...]

Computer-Tel ephone I ntegration Solutions 555-230-02 4 4-6 Iss ue 5 Jan uary 1998 cation prog ram interfa ce known a s CallPath’ Service s Architec ture. Digi tal Equipment Corpor ation works wi th an applica tion program D EFINITY ECS inter- face call ed Computer In tegrate d Telephony . Lucent Technologi es CallVi sor for UNIX can also be link[...]

CallVisor for UNIX Issue 5 Jan uary 19 98 4-7 555-230-02 4 Figure 4-1. DEFINITY ECS and CallVi sor Adjunct Switch Applicati ons Interf ace 1) DEFINITY ECS 8) Persona l Computer/ISD N Platforms 2) Primary Ra te Interfac e 9) CallVis or ISDN Gateway 3) CallViso r Adjunct Swit ch Applicat ions Interface; Call monitor a nd control , Station m onitor an[...]

Computer-Tel ephone I ntegration Solutions 555-230-02 4 4-8 Iss ue 5 Jan uary 1998 CallVisor ASAI Gateway The CallVis or ASAI Gatewa y provides ASAI capabilitie s for t he DEFINIT Y Gener ic 2 system. See your Lu cent Techno logies account te am if y ou would l ike addi- tion al infor mation on migratin g your Call Visor ASAI Gateway to t he DEFINI[...]

CallVisor A SAI Mai ntenan ce Servic es Issue 5 Jan uary 19 98 4-9 555-230-02 4 — Acceptance Testing — Pr ovides ass istance in the design and executio n of a proj ect acce ptance te st plan . ■ Single Point of Contact — W ith thi s servic e option, Luc ent Tec hnologies manages the entire i mpleme ntation of call c enter componen ts from a[...]

Computer-Tel ephone I ntegration Solutions 555-230-02 4 4-1 0 Issue 5 Januar y 1998 Tandem Comput ers I ncorporat ed and Luc ent Tech nologies have a nnounc ed developmen t of an applic ations in terfac e to link Tandem NonSto p fault-tol erant computer sy stems and t he DEFINIT Y ECS. Thi s agreem ent lets bo th compan ies offer new a pplications [...]

PassageWay Issue 5 Janua ry 19 98 4-11 555-230- 024 PassageWay Direct Connection PassageW ay Dire ct Conne ction lin ks your co mpany’ s desk top pe rsonal com put- ers with an easy-to -use Micr osoft Windows i nterface t o give you greate r business communic ations capabil ities tha n eithe r the tele phone or the pers onal comput er offer alone[...]

Computer-Tel ephone I ntegration Solutions 555-230-02 4 4-1 2 Issue 5 Januar y 1998 The follo wing sy stem requ irem ents mus t be met fo r Passage Way Dir ect Connection to funct ion pr operly: ■ An IBM Com patible pe rsonal computer wi th: — 386 or higher microproc essor — Two megabyte s of RAM (4MB re commended) — Two megabyte s of hard [...]

PassageWay Issue 5 Janua ry 19 98 4-13 555-230- 024 Figure 4-2. PassageWay Direct Connect Configurati ons PassageWay Fast Call for Direct Connection PassageW ay Fast C allin g Feature fo r Direc t Connec tion is a Windows-based application which w as deve loped by A urora Systems fo r a var iety o f Lucen t Tech- nologies c omputer telephon e integ[...]

Computer-Tel ephone I ntegration Solutions 555-230-02 4 4-1 4 Issue 5 Januar y 1998 The Fast Calling F eature r esides between PassageWay and any Window s-based application on yo ur Loc al Area Network, de sktop pe rsonal computer, o r mainframe. T his approa ch all ows existi ng applicatio ns to be simply and qui ckly “telephony en abled” wi t[...]

Issue 5 Jan uary 19 98 5-1 555 -230-02 4 5 Hospitalit y Solutions Keeping guests happy is essential in the lodging bu siness. DEFINIT Y ECS offers an array of features that enhance guest ser vices, incl uding some that w ere prev i- ously o nly avai lable on Lucent’ s small er Gues tWorks™ server . Essent ial Gues t- Works functi ons are no w a[...]

Hosp ita li t y So lu tio ns 555-230-02 4 5-2 Iss ue 5 Jan uary 1998 Lodging establis hments of ten use three s ystems together: ■ DEFINITY ECS ■ A property m anagemen t system ■ Lucent Technol ogi es I NTUITY Lo dging Property ma nagement syste ms are u sed for making gu est res ervations , check ing guests in and o ut, pri nting guest bill [...]

Issue 5 Jan uary 19 98 5-3 555-230- 024 Figure 5-1. DEFINITY ECS Hospi tal ity Integr at i on The genera l advan tages o f using DEFINITY ECS in the Hos pitali ty industr y are touched up on in Chapter 2 , "Industry A pplicati ons". The fol lowing sec tions prov ide a closer look at I NTUITY Lodging, the G uestWorks enhancemen ts of DEFIN[...]

Hosp ita li t y So lu tio ns 555-230-02 4 5-4 Iss ue 5 Jan uary 1998 INTUITY Lodging Lucent Technol ogi es I NTUITY Lodging is a messagin g sy stem de si gned espe- cially for lodging e stablish ments such a s hotels or other lodging prov iders such as hospit als or c olleges. T he syst em suppl ies gu ests w ith electr onic mailboxes that st ore v[...]

INTUITY Lodging Issue 5 Jan uary 19 98 5-5 555-230-02 4 Language Options Guests can h ear vo ice mail pr ompts an d menus i n one of sev eral lan guages. Up to nine diff erent languages may be i nstall ed and used a t the sa me tim e. The attendant ent ers t he guest’s desired langu age at check -in tim e. The guest s will hear men us and prom pt[...]

Hosp ita li t y So lu tio ns 555-230-02 4 5-6 Iss ue 5 Jan uary 1998 DEFINITY ECS Hospitality Enhancements DEFINITY ECS in herently pr ovides som e of the features of Lucen t Techn ologies’ Guestwor ks server , a smalle r communi cation s server designed fo r the hospi tality industry. Rece nt enhance ments to DEFINITY ECS provided addition al ho[...]

E911/CAM A Trunk Issue 5 Jan uary 19 98 5-7 555-230-02 4 Attendant Cr isis Alert The Attendan t Crisi s Alert fea ture provide s a vis ual, audible , and printe d record when guests or staf f place a call t o the local emergenc y serv ice age ncy. This gives hot el per sonnel th e ability to assis t emergen cy per sonnel wh en they ar rive at the h[...]

Hosp ita li t y So lu tio ns 555-230-02 4 5-8 Iss ue 5 Jan uary 1998 Communications with Property Management S ystems DEFINITY ECS e xchanges guest sta tus infor mation ( room nu mber, cal l cover age path, etc.) w ith the pro perty mana gement sy stem. Ther e are two ways that the guest data ca n be enco ded: ■ Using a com binatio n of Binary Co[...]

Issue 5 Jan uary 19 98 6-1 555 -230-02 4 6 Mobilit y Soluti ons Most business es today str uggle to improve cu stomer servi ce and increas e profits while they control costs an d staff s ize . That means emplo yees hav e to be m ore productive, mo re resp onsive, and often mor e mobile. Wirele ss solut ions allo w you to co ntrol co sts by reduc in[...]

Mobil ity Solut ions 555-230-02 4 6-2 Iss ue 5 Jan uary 1998 Medium Range Mobility Solution AT&T’s TransTal k 9000 (Fi gure 6-1) is a multil ine, single zo ne sol ution that all ows you to ro am up to 700 feet (230 mete rs) from the bas e station. It effect ively c ov- ers up t o 500,0 00 squ are feet (150, 000 squ are mete rs) in m ost bus i[...]

Long Range M obility Sol utions Issue 5 Jan uary 19 98 6-3 555-230-02 4 ■ Battery pack and optional battery ba ckup ■ Rapid batt ery char ger (2 1/ 2 hours ) ■ Dynamic po wer adjustmen t ■ Mute button ■ Mobility range t est capa bilities Long Range Mob ility Solutions Lucent Tech nologi es offers two robus t syste ms that wil l ke ep you [...]

Mobil ity Solut ions 555-230-02 4 6-4 Iss ue 5 Jan uary 1998 The DEFINITY Wir eless Busi ness Syst em and the Forum ™ Persona l Communica tions Manager ar e si milar in m any res pects. T he DEF INITY Wir eless Busines s System can be inte grated with th e DEFINITY ECS, and th us has s ome inherent effic iencies . The Forum uses an ad junct devic[...]

Long Range M obility Sol utions Issue 5 Jan uary 19 98 6-5 555-230-02 4 ■ 6 PRI inter faces ■ 1 Su n works tati on ■ 4 million s quare foot (1.2 m illion square meter) cov erage area[...]

Mobil ity Solut ions 555-230-02 4 6-6 Iss ue 5 Jan uary 1998[...]

Issue 5 Jan uary 19 98 7-1 555 -230-02 4 7 Telecommuti ng Solutions Lucent Tech nologi es rese arch, su pported by industry studies, shows that te le- commuter s are gene rall y 15 to 30 percen t more pro ductive whe n they work at home. The y con vert travel time i nto produc tive work ti me, are less like ly to be dis- tracted by n ormal of fice [...]

Telecommu ting Solu tions 555-230-02 4 7-2 Iss ue 5 Jan uary 1998 back to cal l coverage ( voice m essaging or an atten dant) if the telecommu ter is busy or unav aila ble. The seamles s connec tions give th e caller the im pression that the tel ecommu ter is actua lly in the o ffice. The module makes th e power of DEFI NITY ECS avail able to tele [...]

Issue 5 Jan uary 19 98 7-3 555-230- 024 Extended User Administration of Redirected Calls (Te lecommuting Access) Extended User Adminis tration of Redir ected Call s (a lso call ed Tele commuting Access) allows you to ch ange the l ead cal l cover age path or f orwarding exten- sion fr om any on- site or off-site l ocatio n. Thus you can c hange the[...]

Telecommu ting Solu tions 555-230-02 4 7-4 Iss ue 5 Jan uary 1998 ■ Outca lling automatically dials a prearranged phone number or pager when mess ages a re receiv ed in a u ser’s mai lbox. T he syst em tell s whoever answers that me ssages h ave been receiv ed. ■ Priority Out calli ng provides outcal ling n otificatio n of priority m essages [...]

Issue 5 Jan uary 19 98 8-1 555 -230-02 4 8 Data Management Solut ions DEFINITY ECS is des igned fo r fast, effici ent, and re liable mo vemen t and man- agement of data as well as vo ice inf ormation . All in formatio n trans mitted thro ugh the system is car ried in a digital format. A nalog signal s — both voice and data — are conve rted to d[...]

Data Managem ent So lutio ns 555-230-02 4 8-2 Iss ue 5 Jan uary 1998 ■ Your data co mmunicati ons system will bene fit from m any of DEFINITY ECS’s capabil ities. Fo r example, v oice featu res suc h as Abbreviate d Dialing, Que uing, and Automatic Route Se lectio n can a lso be applied to data commun icatio ns. DEFINITY ECS’s network ing str[...]

Data Managem ent Fea tures Issue 5 Jan uary 19 98 8-3 555-230-02 4 1 Figure 8-1. DEFINITY ECS Wideband Switching Supports Your High-Speed Data Communications Requirements ■ Administ ered Connec tions automa ticall y establi sh an end- to-end connectio n between t wo dat a endpoint s. An administe red conn ection can be either permanent o r sc hed[...]

Data Managem ent So lutio ns 555-230-02 4 8-4 Iss ue 5 Jan uary 1998 ■ Default Dia ling enhan ces c omputer dia ling by allow ing a co mputer us er to place a data c all to a pr e-administ ered desti nation by s imply en tering a carriage return at the “DI AL:” pro mpt. This giv es com puter user s who dial a specific number the ma jority of [...]

Digital Inte rfaces Issue 5 Jan uary 19 98 8-5 555-230-02 4 Digital Communic ati ons Prot ocol Digital Com municatio ns Protoc ol (DCP), a forerun ner of ISDN-B asic Rate Inter- face, has been t he archi tectural founda tion fo r Lucent T echnol ogies digital ser v- ers and sw itches. It provides advanced ISDN -like fu nction s by integrat ing voic[...]

Data Managem ent So lutio ns 555-230-02 4 8-6 Iss ue 5 Jan uary 1998 Both Di gital M ult iple xed Inte rface -B it Ori ented Signa lling and Di gital M ult iplexe d Interface-M essage Orient ed Signallin g use 23 informa tion ( bearer) ch annels and one signall ing (data) channel multiplex ed on a 1.544-Mbps Digital Sign al Level 1 car rier li nk. [...]

Digital Inte rfaces Issue 5 Jan uary 19 98 8-7 555-230-02 4 Data Modules Data modules c onnect D EFINITY ECS with oth er commu nicati ons equipme nt, changing pro tocol, conn ection s, and timi ng as neces sary. DEFINITY ECS supports the following ty pes of data module: ■ High Speed Links ■ Data stands ■ Modular-pr ocessor data module ■ 700[...]

Data Managem ent So lutio ns 555-230-02 4 8-8 Iss ue 5 Jan uary 1998 There is an inter face th at can be configu red as an RS-36 6 Autom atic Call ing Unit or an RS-232 asynchr onous dat a interfa ce that supports a limit ed AT co mmand set for call control. All op tions ar e softw are defina ble and s tored in n onvolati le memor y. The reset opti[...]

Digital Inte rfaces Issue 5 Jan uary 19 98 8-9 555-230-02 4 8000-Seri es Data Modules The 8400B Plus dat a module is a 2- wire ver sion of the 740 0B Plus data mo dule described in the pre vious secti on. The 850 0B Express Route 100 0 is sim ilar to the 7500B des cribed on the pr evious sec tion. It is design ed for stand-a lone confi gu- rations [...]

Data Managem ent So lutio ns 555-230-02 4 8-1 0 Issue 5 Januar y 1998 access di gital o r analog fa cilities at will. DEFINITY ECS in sert s the c onversion resources when a ppropri ate. DEFINITY ECS modem pools are assigned into modem pool groups. A group can have up to 3 2 modems, c alled “mem bers.” DEFI NITY ECS can h ave as many as 63 mode[...]

Mode Code Interfa ce Issue 5 Janua ry 19 98 8-11 555-230- 024 Mode Code Inter face DEFINITY ECS suppor ts an anal og Mode Code i nterface fo r commun icatio ns with I NTUITY AUDIX a nd other v oice m ail sys tems using the s ame i nterface. This interface employs DTMF tones , line s ignals, and feature ac cess code s, and allows I NTUITY AUDI X to [...]

Data Managem ent So lutio ns 555-230-02 4 8-1 2 Issue 5 Januar y 1998[...]

Issue 5 Jan uary 19 98 9-1 555 -230-02 4 9 Voice Processin g Solutions With less than 3 0 percent o f person- to-pers on busines s calls reachi ng the intended pa rty on th e first attem pt, day-to-day business c an be frustra ting. DEFINITY ECS in tegration with Lucent Techno logies vo ice-mes saging and voice- response products can h elp ensur e [...]

Voice Processing Solutions 555-230-02 4 9-2 Iss ue 5 Jan uary 1998 Integratin g each of t hese produc ts with yo ur DEFINITY ECS me asurably reduces overhea d costs an d improves effic iency — wh ile en suring th at importa nt call s aren’t los t. NOTE: Some applicat ions an d products are una vail able in some countr ies. Pleas e check wi th y[...]

DEFINITY AUDIX Voice M essaging System Issue 5 Jan uary 19 98 9-3 555-230-02 4 The enti re sy stem is cont ained o n ci rcuit ca rds, occupying five c onsecu tive slots in a switc h carrier. Al l the major com ponents ar e economica lly mounte d onto the multifunc tion boa rd using th e latest te chnolo gy in l arge sca le inte gration ci rcuit chi[...]

Voice Processing Solutions 555-230-02 4 9-4 Iss ue 5 Jan uary 1998 Easy Insta llation and Expans ion The DEFINITY AU DIX Syste m was de signed for eas y insta llation. T here are no special pow er or cabling adj ustmen ts required. In fact, t he sy stem is as easy to install as a DEFINITY Sys tem circu it pack. System ex pansion i s simple . All th[...]

DEFINITY AUDIX Voice M essaging System Issue 5 Jan uary 19 98 9-5 555-230-02 4 Summary of DEFINITY AUDIX Features DEFINITY AU DIX is a powerful v oice mai l syste m that enabl es yo u to create , store, s end, and rece ive sp oken mes sages electroni call y. Spoken pro mpts guide you as y ou ente r simpl e one- or two -key co mmands at a tou ch-ton[...]

Voice Processing Solutions 555-230-02 4 9-6 Iss ue 5 Jan uary 1998 ■ Automatic Mess age Scan can pl ay all n ew messa ges in part or i n their entirety wi thout requi ring you to pres s addition al button s, which i s particula rly useful when y ou are get ting messages fr om yo ur mobile phone. ■ Sending Rest rictions by Commun ity enable s yo[...]

INTUITY Lodging Issue 5 Jan uary 19 98 9-7 555-230-02 4 ■ Pre-Addr essing allows y ou to addre ss a mess age before reco rding it. ■ Integrated Me ssaging allows you ac cess and m anage i ncoming voice , fax, and e-ma il mess ages and file attach ments fr om your per sonal computer o r your tel ephone. A voice m essa ge will thus appear in yo u[...]

Voice Processing Solutions 555-230-02 4 9-8 Iss ue 5 Jan uary 1998 ■ Ability to send and r eceive f ax-only or voi ce-fax m essa ges, to vi ew faxe s on your PC, an d optional ly to print faxes. ■ Recordin g, addressi ng, and schedu ling message s. ■ Replying t o message s and forwa rding message s. ■ Annotatin g mess ages with a shor t sub[...]

INTUITY CONVERSANT System Issue 5 Jan uary 19 98 9-9 555-230-02 4 The sys tem can handle single or mu ltiple voic e-respon se appli catio ns si multa- neously , and can serve up to 48 c allers at o nce. It c an oper ate by its elf to di s- pense info rmation or coll ect data, or it ca n work wi th a h ost compute r to a ccess a large databas e such[...]

Voice Processing Solutions 555-230-02 4 9-1 0 Issue 5 Januar y 1998 CONVERSANT Form Filler Plus The vers atile Fo rm Fill er Plu s applic ations pac kage for th e CONVER SANT System le ts yo u ef ficiently crea te a sys tem that conve rts a calle r’s spo ken res ponses to scri pted pr ompt s into us able data. P ossib le uses inclu de orde rs pla[...]

Issue 5 Janua ry 19 98 10-1 555 -230-02 4 10 Desktop Solutions The commun icati ons ne eds of the peo ple i n your company may var y widely . Some may n eed only basic tel ephone ser vice. O thers m ay nee d effective mes- saging ser vices to save v aluable ti me. Stil l othe rs may re quire high speed data communic ations and acce ss to a vari ety[...]

Desktop Solutions 555-230-02 4 10- 2 Issue 5 Januar y 1998 Abbreviated Dial ing Allows you to dial frequently called or emerge ncy numbers with just a few button presses inst ead of dia ling the ent ire numbe r one digit at a tim e. You can us e Abbreviated Dialin g to dial both interna l and external numbe rs of up to 36 digits. Many tele phones a[...]

Telephone F eatur es Issue 5 Janua ry 19 98 10-3 555-230- 024 speaker phone. Th e anno unceme nt appear s on each te lephone as a no rmal call. Recipient s can pic k up the h andset t o listen, bu t cannot r espon d. The ann ounce- ment does n ot go to teleph ones t hat are bei ng used. If all phone s are bei ng used, you (the sender) h ear a busy [...]

Desktop Solutions 555-230-02 4 10- 4 Issue 5 Januar y 1998 Leave Word Cal ling Allows y ou, wi th the touch of a butto n, to le ave a standard message (“Call m e back,” for example) for othe rs on the same switch . Whisper Page Allows an as sist ant or collea gue to bridge onto your telepho ne conve rsation an d give you a me ssage without bein[...]

Call Coverage Issue 5 Janua ry 19 98 10-5 555-230- 024 For exam ple, you may want to be a vailable in the ev ening hour s during a s pecial project. You might al so want calls directed to the offi ce during the day, and hav e all other calls directe d to AUDIX. By spe cifying th e appropria te lead-co verage paths, you can have the call redi rectio[...]

Desktop Solutions 555-230-02 4 10- 6 Issue 5 Januar y 1998 Figure 10-1. Typical DEFINIT Y ECS Call Coverage Opti ons Voice Messagi ng and Call Coverage Often an A UDIX sy stem is set up as th e last poi nt on a call-co vera ge path, as in Figure 10 -1 above. A secre tary or colleague who ans wers a r edirected call intended for you c an also tran s[...]

Telephones and Worksta tions Issue 5 Janua ry 19 98 10-7 555-230- 024 Many othe r optio ns are a vailable . For e xample, a c aller c an redire ct a ca ll from the AUDIX system to an atten dant. Or the caller can trans fer to anoth er extens ion instead of leaving a message. Yo u can e ven have the AUDI X automat ed atten- dant answer all ca lls to[...]

Desktop Solutions 555-230-02 4 10- 8 Issue 5 Januar y 1998 three-way c onfer ence usin g the sw itchhoo k or flash butto n. You ca n acces s DEFINITY ECS voic e features by either e ntering ac cess code s from your touch-ton e keypad or pr essing fe ature button s. Several models of a nalog te le- phones are availa ble. DCP Telephones Digital DCP t[...]

Telephones and Worksta tions Issue 5 Janua ry 19 98 10-9 555-230- 024 four-wire digital line circu it car d. This is a si gnifica nt benefit bec ause i t provides an easier transit ion to eithe r a two-li ne or a fo ur-line en vironm ent, therefo re redu c- ing wirin g expens es and install ation a djustments . It als o allows you to save space ins[...]

Desktop Solutions 555-230-02 4 10- 10 Issue 5 Janu ary 1 998 release s, as wel l as with all e arlier DEFINI TY four-wi re sys tems. The backwar d and forward compat ibility of t hese telephon es protects the investm ent you made in your existi ng wiring an d your ex isting ol der versi on four- wire DEFINIT Y sys - tems. International Icons and La[...]

Telephones and Worksta tions Issue 5 Janu ary 1 998 10-11 555-230- 024 Figure 10-2. 9400 Ser ies Telephone[...]

Desktop Solutions 555-230-02 4 10- 12 Issue 5 Janu ary 1 998 Her e are t he mo s t impo rtant feat ures of the 9 400 tel epho nes: International Language Support. The new 940 0 digital te lephone s are avai lable with labels and us er’s guid es in se vera l langu ages. Beca use th e European requirement s for the le ttering on t he key pad are no[...]

Teleconfe rencing Product s Issue 5 Janu ary 1 998 10-13 555-230- 024 You can set up and su pervise the bridge connecti ons thro ugh an attendan t con- sole. Par ticipa nts can di al in to a prear ranged conferen ce at a speci fied tim e. The calls are then con nected a utomati cally, o r can be sc reene d by the a ttendant before bein g added to t[...]

Desktop Solutions 555-230-02 4 10- 14 Issue 5 Janu ary 1 998 Figure 10-3. Soundstation EX with External Microphones The equipmen t’s fu ll-duplex techno logy allo ws confer ees to s peak at t he sam e time, thus eli minat ing the tendenc y conve ntional spea kerpho nes have of clipping — failing t o transm it the be ginning o r ending sounds ma[...]

Teleconfe rencing Product s Issue 5 Janu ary 1 998 10-15 555-230- 024 SoundStatio n The SoundSt ation has thr ee micr ophones and a digitally tun ed speak er that pro- vide 360- degree cov erage, whet her you u se the system in an o ffice o r a confer- ence room. It conn ects to an ana log telephon e line. The built-i n keypad inc ludes a mute butt[...]

Desktop Solutions 555-230-02 4 10- 16 Issue 5 Janu ary 1 998[...]

Issue 5 Janua ry 19 98 11-1 555 -230-02 4 11 Multimedi a Solutions Multimedia complex The multi media co mplex is the solu tion to handlin g the fol lowing c alls: ■ Multimedi a calls ■ Conferenc e call s ■ Voice- Only call s The multi media co mplex is built fro m: ■ A multim edia-equipped BRI-conn ected PC ■ A non-B RI multi- function t[...]

Multimedia Sol utions 555-230-02 4 11- 2 Issue 5 Januar y 1998 High-Level f eature desc ription The hardware required t o create a multimedi a station i s connec ted together a s a multimedi a comple x. A m ultimedia complex consis ts of the followi ng: ■ A monitor, k eyboa rd, and PC ■ A multi- function t elephon e The member s of the co mplex[...]

Multimedia Ca ll Handl ing Issue 5 Janua ry 19 98 11-3 555-230- 024 Multimedia Call Han dling DEFINITY ECS en ables you to ad minister two devic es as a m ultim edia cal l com- plex. Composed o f a voice terminal and a pers onal compu ter and/ or data mod- ule, the c omplex ha ndles both vo ice an d video ca lls. Multimedi a call s are treated in m[...]

Multimedia Sol utions 555-230-02 4 11- 4 Issue 5 Januar y 1998 ■ Hunting — Mu ltimedi a endpoints can be part o f a non-A CD hunt grou p. ■ Authori zation — M ultim edia com plexes a re secur ed in th e same wa y telephones on the DEFINIT Y ECS are. The aut horizat ions ar e specifie d on the Class of Restri ction a nd Class o f Service for[...]

Multimedia Ca ll Handl ing Issue 5 Janua ry 19 98 11-5 555-230- 024 Figure 11-1. DEFINITY ECS Multimedia Call Handling 1) One numbe r access 5) Call r edirectio n 2) Multimedia ca ll co mplex 6) M ultim edia con ferencin g 3) Multimedia to voic e conv ersion 7) B RI data connec tion 4) Standard voice call h andling 8) D CP voic e conne ction 9) ESM[...]

Multimedia Sol utions 555-230-02 4 11- 6 Issue 5 Januar y 1998 Multimedia Applications Se rver Interface The Multimedi a Application s Server Inter face provi des a link between the D EFIN- ITY ECS and one or more Mu ltimedia Com munic ations Exc hange nodes. A M ulti- media Commu nications Exchange i s a stan d-alone mu ltimedia c all process or p[...]

Video Products and Services Issue 5 Janua ry 19 98 11-7 555-230- 024 This se ction will int roduce you to the vis ual c ommunica tion pr oducts that you can connect to your DEFINITY ECS to create a prem ier commun icatio ns solutio n that satisfi es all your needs — v oice, data and video — j ust by dia ling a tele phone number. And fo r additi[...]

Multimedia Sol utions 555-230-02 4 11- 8 Issue 5 Januar y 1998 You control the co nference via a desktop keypad that easil y turns the sys tem on or off, dials the call, adjus ts the audio v olume, se lects the v ideo source, a nd posi- tions the camera. T he cam era in m ost mo dels ha s an a uto-focus lens, pl us zo om, pan, and tilt capabilitie [...]

Video Products and Services Issue 5 Janua ry 19 98 11-9 555-230- 024 Desktop Confere ncing Systems Many mee tings i nvolve just tw o or thre e indivi duals wh o need to share i nforma- tion — wheth er it be te xt, data, graphics, or some other form o f informatio n. And with large r team s of peo ple, thes e indivi duals may be sepa rated in l oc[...]

Multimedia Sol utions 555-230-02 4 11- 10 Issue 5 Janu ary 1 998 The Multi Point C ontrol Un it uses the IT U-T H.320 video co nferenci ng standar d to connect the video endpoints, a ssurin g compati bility wit h other video en dpoint s that conform t o the s tandard. In addi tion to com patibility , the H.320 s tandard ensures a common level of vi[...]

Issue 5 Janua ry 19 98 12-1 555 -230-02 4 12 Networking Solutions DEFINITY ECS provi des not on ly powerfu l voice and data ca pabilities, but con- nections to a va riety o f voic e and data networks as well. AT&T /Lucent Technolo- gies has long been a leader in n etworkin g. DEFINITY ECS co ntinues t o build on those es tablished n etworking s[...]

Networking Sol utions 555-230-02 4 12- 2 Issue 5 Januar y 1998 The lates t QSIG enhanc ements en able the system to mov e calls f rom th eir orig i- nal paths t o new path s that cost les s or us e resource s mor e efficie ntly. New paths can be set u p as the call is establ ished, whi le it is being forwarded, o r while it i s being transfer red. [...]

Network Mana gement Fe atures Issue 5 Janua ry 19 98 12-3 555-230- 024 Internati onal Dir ect Distan ce Dial ed calls general ly co nsist of an int ernationa l access c ode, a co untry code , and a natio nal nu mber. Both codes may v ary in length. D EFINITY ECS su pport for Internat ional Direct Distance Dialed calls el im- inates an y restri ctio[...]

Networking Sol utions 555-230-02 4 12- 4 Issue 5 Januar y 1998 Automati c Route Selection Automatic Route Selecti on routes public n etwork c alls on t he mos t desirable (usuall y the most econo mical ) trunking facil ities availa ble on your DEFINITY ECS when the cal l dest inat ions ar e access ible th rough you r public ne twork. DEFINITY ECS s[...]

Network Mana gement Fe atures Issue 5 Janua ry 19 98 12-5 555-230- 024 Subnetwork trunking provid es digit in serti on, dele tion, pa uses, and/o r wait for dial tone i n digit outpul sing, as required, to permi t calls to route to or through a remote s witch, o ver tie trunks to a priva te netwo rk swit ch, or ov er centr al office trunks to th e [...]

Networking Sol utions 555-230-02 4 12- 6 Issue 5 Januar y 1998 system management t ools. DEFINITY ECS does not requir e the Facil ity Res tric- tion Leve l to be i n an as cending order whe n adminis tered in th e patterns or pref- erences through s ystem ma nagement . When a call is attem pted, th e syste m compares the Fa cility R estrict ion Lev[...]

Network Mana gement Fe atures Issue 5 Janua ry 19 98 12-7 555-230- 024 Public Networ k Call Priority Public Network Call Prior ity provides i ntrusio n, retention, re-ring, an d mode of releas e control t o switc hes on pu blic netw orks. It a llows yo u to give pri ority to t oll calls i n areas where tru nks and l ines are in shor t supply.M any [...]

Networking Sol utions 555-230-02 4 12- 8 Issue 5 Januar y 1998 Intru sio n Intrusio n is simi lar to For ced Disconne ct, exce pt that it allows a network operator to interrupt a local call and announc e an in comin g toll ca ll. The ope rator he ars and speaks only with th e party to whom the toll call is directe d. Re stricti ons are the same a s[...]

Network Inter faces and Equ ipment Issue 5 Janua ry 19 98 12-9 555-230- 024 Local Excha nge Trunks Local ex change trun ks conne ct DEFINITY ECS t o a cent ral offic e. The f ollowing are som e of the type s ava ilable: ■ Central o ffice trun ks, whic h conne ct DEFINITY ECS t o the local central office for incom ing and o utgoing call s ■ Fore[...]

Networking Sol utions 555-230-02 4 12- 10 Issue 5 Janu ary 1 998 Digital Inte rfa ces Lucent Tech nologies supports bo th T1 an d E1 facilities . As indu stry s tandards around the world, T1 a nd E1 facili ties provide the lat est alterna tive to ana log trunking. E1 Interf ace DEFINITY ECS also supports E1 co nnections . T1/E1 acces s and conv ers[...]

Network Inter faces and Equ ipment Issue 5 Janu ary 1 998 12-11 555-230- 024 Configuring y our DEFINITY ECS wi th an a lternate voice/data DS1 interfa ce does the following: ■ Uses out-of -band signa ling in which signal ing infor mation is multip lexed onto one of the 64- kbps digital ch annels ■ Permits end- to-end vo ice and di gital data co[...]

Networking Sol utions 555-230-02 4 12- 12 Issue 5 Janu ary 1 998 Stratum 3 clock is an optio nal exter nal hardware adju nct for DEFINITY ECS that is more acc urate than standar d syste ms. Stratum 3 clo ck has a maxim um of 2 .5 minutes of al lowable error per y ear. The s tandard cl ock used i n DEFINITY ECS and many s witch s ystems is a str atu[...]

ISDN Issue 5 Janu ary 1 998 12-13 555-230- 024 Primary Rate Interfa ce, referred to as 23B + D o r 30B + D o n an E1 inte rface, uses 23 or 30 64- kbps B cha nnels and one 64-kbps D channel . The 2 3 or 30 B channels can be used fo r 23 or 30 indiv idual vo ice or data c alls. B asic Ra te Inter- face, refe rred to as 2B + D, uses two 64-kbps B cha[...]

Networking Sol utions 555-230-02 4 12- 14 Issue 5 Janu ary 1 998 Figure 12-1. DEFINITY ECS and ISDN 1) DEFINITY ECS 6) Private ISDN 2) DEFINI TY ECS 7) Pub lic ISD N 3) DEFINITY ECS 8) Public and Private Networ ks 4) Basi c Rate Inter face Tel ephone 9) Ce ntral Offi ce Switch 5) Pass ive Bu s 10) Tandem Swi tch 8 8 4 4 4 10 ? 2 6 7 3 9 1 5[...]

ISDN Issue 5 Janu ary 1 998 12-15 555-230- 024 ■ User -to- User In forma tion sends us er inf ormat ion fr om one en dpoi nt to another u sing the D c hannel . Three fo rms are availa ble: mes sage associa ted data, s ent wit hin Q.931 call contro l messa ges during c all establishme nt and ca ll cle aring ; call-ass ociate d data, se nt during c[...]

Networking Sol utions 555-230-02 4 12- 16 Issue 5 Janu ary 1 998 ■ Temporary si gnaling conn ection s are virtua l packet- oriented D chan nel connectio ns use d to exch ange user -to-us er infor mation on DCS o ver IS DN D channel a nd DCS AUDIX applications . Call- associated te mporary signalin g connec tions permit informat ion ex changes tha[...]

Main/Satell ite/Tri butary Issue 5 Janu ary 1 998 12-17 555-230- 024 If a DEFINITY ECS is a node within a Distri buted Comm unication System an d Centrali zed Atte ndant Servi ce is prov ided, a cen tralized attendant c an do the fo l- lowing: ■ Control a ccess to specifi c tru nks at oth er node s ■ Directly access to spec ific trun ks at anot[...]

Networking Sol utions 555-230-02 4 12- 18 Issue 5 Janu ary 1 998 Electronic Tandem Network If your c ompany re quires a medium to large ne twork spa nning a large geo- graphic area, nation wide or even wor ldwide, Electron ic Tandem N etwork is the answer. An El ectronic Tandem Network is a wide-area pr ivate ne twork tha t tan- dems call s through[...]

Distributed Commu nication Sy stem — In tegrated SDN and Non-Integra ted SDN Issue 5 Janu ary 1 998 12-19 555-230- 024 used as trunks) in any end-to -end private net work routing patte rn. Limiting the number of satell ite hops m ay be desirabl e for con trolling tra nsmission quality or c all delay in both voice and data c alls. ■ Automatic Tr[...]

Networking Sol utions 555-230-02 4 12- 20 Issue 5 Janu ary 1 998 ■ Calling-Party Name Di splay — If y our tele phone is equipped with a digit al display, i nformati on about the pe rson ca lling you is disp laye d before yo u pick up the r eceive r. You c an know who is ca llin g if that pe rson is in a nearby buildi ng or even ac ross the coun[...]

Wideband Signaling Issue 5 Janu ary 1 998 12-21 555-230- 024 Distributed Co mmunic ation System nodes a re connec ted by tie trunk s (using DS1 and ISDN-Prima ry Rate Inte rface faciliti es, for exam ple). In addition, a data link is pr ovided betw een the v arious nodes (additio nal equipme nt such as a data module may be requir ed), offer ing se [...]

Networking Sol utions 555-230-02 4 12- 22 Issue 5 Janu ary 1 998 ■ Inexpensive transmis sion: Wideba nd calls a re often ta riffed diffe rently. In the United Stat es, wideband c alls are about 3 0 percent l ess expensiv e than narrowba nd call s. ■ Simplified billing: Becaus e ther e is just one call, ther e is just one record, making billi ng[...]

Issue 5 Janua ry 19 98 13-1 555 -230-02 4 13 Service Upgrade S olutions Upgrading serv ice typic ally pre sents a s eries of ch alleng es. Will the n ew equip- ment be compatibl e with exist ing equipment and the local network? Must the ser- vice be in terrupted? If so, for how l ong? Is it neces sary to replace al l relat ed equipment? How much ti[...]

Service Upgrade Sol utions 555-230-02 4 13- 2 Issue 5 Januar y 1998 Connecting to a Network Upgrading tele phone ser vice in re mote area s som etimes requi res adapting equipment to work with unusua l protocols . DEFINITY systems hav e been quickly modified to be compatible w ith netw orks in the remotes t parts of the world. Lucent Tech nologies [...]

Storing New Equipment Issue 5 Janua ry 19 98 13-3 555-230- 024 Storing New Equip ment In one are a, a st eel pla nt’s old c ommuni cations sy stem h ad occupied an entir e floor of o ne building. A four -story building wa s plann ed for hous ing the new switch. Th e compac t DEFINITY ECS requi red only on e 4 X 8 me ter room , which includ ed ple[...]

Service Upgrade Sol utions 555-230-02 4 13- 4 Issue 5 Januar y 1998 Seamless Integration Often when you m ust con siderabl y enla rge your commu nications syste m, you are essent ially ch arged th e equivale nt of a n ew, larg er syste m. This is not t he case with DEFI NITY ECS. The hardware a nd software a re bundle d in such a way that yo u will[...]

Issue 5 Janua ry 19 98 14-1 555 -230-02 4 14 System Management Solutions Managing a powe rful com munica tions sy stem li ke DEFINI TY ECS was once a for- midable tas k, requiri ng speciall y train ed administr ators who cou ld opera te com- plex programm ing tools . But, a s the capabilit ies of sy stems be come mo re sophisti cated, s o too ha ve[...]

System Ma nagement Solutio ns 555-230-02 4 14- 2 Issue 5 Januar y 1998 Syst em Manage ment Term inal and Applications DEFINITY ECS Ma nagement Ter minal a nd Enterprise Manageme nt Applicati ons are two fun damental opti ons fo r managin g different s ystems bas ed on size an d requirement s. The y have bee n designed wi th similar us er inter face[...]

System Ma nagement Termina l and Appl icatio ns Issue 5 Janua ry 19 98 14-3 555-230- 024 ■ Configurat ion Progra m displays i nformation a bout the G3-M anagement Applicatio ns hardware and lets the user s elect col or-scheme and display options. ■ Emulation is an enh anced ter minal em ulati on with ke yboard a nd mous e cursor co ntrol, col o[...]

System Ma nagement Solutio ns 555-230-02 4 14- 4 Issue 5 Januar y 1998 — Generate ( downloa d) merged stati on and m odel data to th e swit ch — Perform audits ■ AUDIX Data Exc hange al lows y ou to tra nsfer commo n data betwe en a switch s tation f orm and an AUDIX su bscri ber form. This allows y ou to use your PC for bo th swit ch admin i[...]

System Ac cess Issue 5 Janua ry 19 98 14-5 555-230- 024 tem in the netw ork. When an alarm occurs on any of the sy stems, th e icon repre- senting t he sw itch changes colo r, indic ating t he seve rity o f the alarm. The s ystem then allo ws you to zoo m in on th e variou s swi tch com ponents to t arget th e trou- ble. It provides detailed i nfor[...]

System Ma nagement Solutio ns 555-230-02 4 14- 6 Issue 5 Januar y 1998 Concurrent Us er Sessions In order to i ncrea se the efficiency of admi nistra tion an d mainte nance fu nctions, the DEFINITY ECS switch ac commodates multiple conc urrent adm inistratio n and maintenan ce use r sessio ns. Three or m ore devices (man agement ter minal s or oper[...]

Termina l Admi nistration Issue 5 Janua ry 19 98 14-7 555-230- 024 Administ ration Wi thout Har dware can be used to s treamli ne sys tem ini tializa tions , major additio ns, and rearrangem ent/changes by allowi ng telephone translation s to be enter ed before the actual por ts are ass igned. DEFINITY ECS Admin istration Witho ut Hardware ca n be [...]

System Ma nagement Solutio ns 555-230-02 4 14- 8 Issue 5 Januar y 1998 administrat ors c an cont rol who us es term inal tra nslation initi alizati on — an d when. Scheduling DEFINITY ECS’s fun ctional sch eduling allow s you to spec ify the time a comm and will be execu ted or to specif y that it s hould be execut ed on a periodi c basis. Only[...]

Performance Mea sure men ts Issue 5 Janua ry 19 98 14-9 555-230- 024 ■ Class-of- Service report l ists the extens ions that ha ve a parti cular Cl ass of Service va lue or that fa ll within a ran ge of Clas s of Se rvice val ues. ■ Site Data report lis ts, by exten sion, the si te data associ ated with st ations in the sys tem. Ra nging and fi [...]

System Ma nagement Solutio ns 555-230-02 4 14- 10 Issue 5 Janu ary 1 998 — Total cal ls, number of st ation-to- station calls, nu mber o f incom ing trunk ca lls, num ber of o utgoing trun k cal ls, and number of t andem calls These mea sure ments ar e listed fo r the las t hour, t oday’s peak hour , and yest er- day’s peak ho ur. Large syste[...]

Performance Mea sure men ts Issue 5 Janu ary 1 998 14-11 555-230- 024 — System Management inclu des the num ber of suc cessf ul and unsuccess ful logi ns, the nu mber of va lid and inv alid passwor ds, and the numbe r of times a login n ame was valid but t hree successive invalid passwords were entered. — Call Proc essing li sts the num ber of [...]

System Ma nagement Solutio ns 555-230-02 4 14- 12 Issue 5 Janu ary 1 998 links. This re port lists t he m easurem ents fo r all ca lls, intercom calls , incoming tr unk cal ls, o utgoing trun k calls , and tande m call s for eac h port network. All of the se me asureme nts are a ccessibl e to an external host via the ope ratio n support sy stem int[...]

Performance Mea sure men ts Issue 5 Janu ary 1 998 14-13 555-230- 024 ■ Captures all pre-defined reports immediately, or schedules off-pea k downloading to your pers onal compute r ■ Creates f axable or der forms a nd keeps a r ecord of all pur chase s for al l systems i n the ne twork ■ Provides cut -through ad ministrati on capabili ty with[...]

System Ma nagement Solutio ns 555-230-02 4 14- 14 Issue 5 Janu ary 1 998 Call Charge Information DEFINITY ECS provid es two ways to know the approximate c harge for outgoing calls: ■ Advice of Char ge — For ISDN trunks Advice of Charge col lects charge in format ion from the publi c network for each outgoi ng call. Cha rge advice is a num ber r[...]

Call D etail Rec ording Issue 5 Janu ary 1 998 14-15 555-230- 024 ■ Use a sec ond Call Detail Re cordin g port for s ending Ca ll Detail Recor ding data to a se cond source ■ Provide Ca ll Detail Recor ding cal l splitti ng, whic h allows incomi ng and outgoing cal ls to be split into separ ate ca ll records in order to track calls that transfe[...]

System Ma nagement Solutio ns 555-230-02 4 14- 16 Issue 5 Janu ary 1 998 Call Accounting System for Windows The Call Ac counti ng System for Windows allows y ou to genera te compr ehensiv e and accura te accounti ng reports us ing the fam iliar M icrosoft Win dows en viron- ment, whic h all ows you t o run s everal ta sks at o nce. Detai led or sum[...]

Security Issue 5 Janu ary 1 998 14-17 555-230- 024 The system makes i t easy for you to ge nerate a w ide vari ety of acco unting and system reports. For exa mple, the Facil ity Grade o f Service Repor t helps iden tify the number of number o f trunk l ines nee ded to respon d efficientl y to inc oming calls. You can also genera te toll fraud re po[...]

System Ma nagement Solutio ns 555-230-02 4 14- 18 Issue 5 Janu ary 1 998 Call Restric ti ons By diali ng an acces s code, administr ators a nd attendan ts have t he ab ility to restrict u sers from maki ng or rec eiving ce rtain ty pes of ca lls. There are five restri ctions: ■ Outwar d — Us er cannot place e xternal calls . ■ Station-to-stat[...]

Issue 5 Januar y 199 8 A- 1 555-230-024 A Features This appendix provides a descript ion of each featu re of DEFINIT Y ECS arranged in the fol lowing catego ries: ■ "Automati c Routing Fe atures" on page A-2 ■ "Bas ic Fea tures " on pag e A-5 ■ "Call Cente r Feat ures" on page A-33 ■ "Hospitali ty Features[...]

Features 555-230-02 4 A-2 Issue 5 Janua ry 1998 Automatic Routing Features DEFINITY ECS provi des a variety of autom atic-routing fe atures for public and pri- vate networ ks. Aut omatic Alternat e Routi ng (AAR) an d Automa tic Rou te Selec tion (ARS ) are t he fo undat ion fo r thes e aut omati c-ro utin g feat ures. T hey r oute calls based on t[...]

Automatic Routi ng Features Issue 5 Januar y 199 8 A- 3 555-2 30-024 AAR/ARS Partitioning Allows A AR and A RS to be partitio ned into 8 u ser groups withi n a singl e DEFIN- ITY ECS and provides individual routing tr eatment for each of these us er groups. User groups s hare the same Partiti on Group Number , which indicate s the ch oice of routin[...]

Features 555-230-02 4 A-4 Issue 5 Janua ry 1998 Look Ahead Routing Provides an efficie nt way to use trunking faci lities . It allows you to contin ue to try to reroute an outgoin g ISDN-PRI c all that is no t comple ting. When DEFINITY ECS receive s a ca use val ue that indi cates conge stion , Look Ahead Routi ng tell s the system what to do next[...]

Basic Fe ature s Issue 5 Januar y 199 8 A- 5 555-2 30-024 Basic Features The following features come s tandard with DEFINI TY ECS. Abbrevia ted Di al ing Provides li sts o f stored nu mbers y ou can u se to: ■ Place loca l, lon g-distance , and inte rnationa l call s ■ Activate features ■ Access re mot e compute r equipm ent You simply dia l [...]

Features 555-230-02 4 A-6 Issue 5 Janua ry 1998 Alternat e Operations Support S ystem Alarm Number Allows y ou to establish a sec ond numbe r for the sy stem to call whe n an al arm- able event occur s. This featur e is use ful for al erting a s econd suppor t organiz a- tion, suc h as INADS or One Visio n. Answer Detection For purposes of cal l-de[...]

Basic Fe ature s Issue 5 Januar y 199 8 A- 7 555-2 30-024 Atten dant Call Wait ing Allows a n atten dant to le t a si ngle-lin e teleph one us er who is on the phon e know that a call is wa iting. The a ttendant is the n free to a nswer other ca lls. T he atten - dant hears a cal l waiting rin gback tone an d the busy tele phone use r hears a call [...]

Features 555-230-02 4 A-8 Issue 5 Janua ry 1998 Attendant Di rect Extension Selec tion With Busy Lamp Field Allows th e attendan t to keep track of extens ion sta tus — whet her the ext ension is idle or busy — and to place or extend calls to extensio n numbers wit hout hav ing to dial the extensio n number . The attendant can use th is fea tur[...]

Basic Fe ature s Issue 5 Januar y 199 8 A- 9 555-2 30-024 Attendant Rec all Allows u sers to recall the atte ndant when they ar e on a tw o-party c all o r on an Attendant Con feren ce call held on the consol e. Singl e-line u sers pres s the Reca ll button or fl ash the s witchh ook to recall t he atten dant. Mul tiappear ance u sers press the Con[...]

Features 555-230-02 4 A-10 Issue 5 January 1998 Authorizat ion Codes Authori zation Code s exte nd callin g-privil ege con trol and en hance s ecurity for remote- acces s caller s. Authori zation co des may be use d to: ■ Override facil ity res triction leve ls as signed t o orig inatin g statio ns or trunks ■ Restri ct indivi dual inc oming ti[...]

Basic Fe ature s Issue 5 Januar y 1998 A-11 555-230-024 Automatic Tra nsmission Measurement System Measure s voi ce and data tr unk facilitie s for s atisfa ctory trans mission pe rfor- mance. The measu rement r eport conta ins data on tr unk signal loss , noise, sig- naling retur n loss, and e cho retur n loss . Acceptable performan ce, the schedu[...]

Features 555-230-02 4 A-12 Issue 5 January 1998 Bulletin Board The bulleti n board is a pl ace on the switch where yo u can pos t informati on and receive messages from oth er sw itch user s, incl uding Luc ent Technol ogies per- sonnel. A nyone wi th appropriate pe rmissi ons can u se the bulletin boar d for everyda y messag es. In a ddition, Luce[...]

Basic Fe ature s Issue 5 Januar y 1998 A-13 555-230-024 Call Coverage Call Covera ge provides automatic r edirection o f calls tha t meet s pecified criter ia to alternate answeri ng positions i n a Call Co verage path . A coverage path can includ e any o f the follo wing: a te leph one, an atte ndant gro up, a unifor m cal l dis- tribution hun t g[...]

Features 555-230-02 4 A-14 Issue 5 January 1998 Call Park Allows y ou to put a call on hold an d then retr ieve a ca ll from any ot her telepho ne on the sy stem. Thi s is hel pful when y ou are on a call and nee d to go to anoth er location for in formatio n. It als o allows you to an sw er a call from any teleph one after bein g paged by a te lep[...]

Basic Fe ature s Issue 5 Januar y 1998 A-15 555-230-024 Conference — Att endant Allows a n atten dant to s et up a co nferen ce call fo r as man y as six conferees , includ ing the attendant. Confer ences from ins ide and outside the sy stem can be added to the con ference c all. Conference — Termi nal Allows m ulti-appea rance telephone u sers[...]

Features 555-230-02 4 A-16 Issue 5 January 1998 Data Hot Line Provides for au tomati c placement of a data call wh en the orig inator h angs up. Data Hot Lin e may be used fo r se curity pu rposes. T his featu re offers fast and accurate call place ment to c ommonl y called da ta endpoin ts. Data terminal users who consta ntly c all the s ame num b[...]

Basic Fe ature s Issue 5 Januar y 1998 A-17 555-230-024 Dialed Number Identificat ion Service Displays , for a called par ty or an swering po sitio n, the s ervice or produc t associ - ated with an incomi ng call . You admini ster what the sy stem displays . Distinct ive Ringing Helps u sers and atte ndants distingu ish bet ween var ious t ypes of [...]

Features 555-230-02 4 A-18 Issue 5 January 1998 External Device Alarming Allows y ou to assign an alog ports to a larm int erface s for ex ternal dev ices. You can specif y a por t loca tion, infor matio n to ide ntify the e xternal device, an d the alarm l evel to r eport w hen a contac t clos ure occu rs. Facili ty Busy Indication Allows u sers o[...]

Basic Fe ature s Issue 5 Januar y 1998 A-19 555-230-024 Group Paging Allows y ou to make an an nounce ment to a group of peopl e via their sp eaker- phones. The speak erphon es are au tomati cally tur ned on when yo u begin th e announcem ent. The recipi ents can liste n to the message v ia the ha ndset if they wish, but th ey can not spea k to y o[...]

Features 555-230-02 4 A-20 Issue 5 January 1998 Individual Attendant Access Allows y ou to call a spe cific a ttend ant consol e. Each attendant consol e can be assigned a n individu al extens ion n umber. Inte grated Directory Allows u sers with display-equi pped telepho nes to acce ss th e system data base, use the to uch-tone bu ttons to en ter [...]

Basic Fe ature s Issue 5 Januar y 1998 A-21 555-230-024 Inte rcom — Au to mat ic Allows t wo use rs to tal k together easily . Calling u sers pres s the A utomat ic Inter- com button an d lift th e hands et. The cal led use r receive s a un ique in tercom ring and the inte rcom lam p, if provid ed, flashes. Wi th this feature, users who fre- quen[...]

Features 555-230-02 4 A-22 Issue 5 January 1998 Line Lockout Removes single-li ne telephon e exte nsion numbers from serv ice whe n users fai l to hang up after receiv ing dial tone for 10 seconds (default) and then an int ercept tone for 3 0 seconds (defaul t). Thes e interv als a re administ rable. The out-of -ser- vice con dition l asts unt il t[...]

Basic Fe ature s Issue 5 Januar y 1998 A-23 555-230-024 Manual signal ing Allows o ne us er to sign al another user. The recei ving u ser hears a two- second ring. The si gnal is sent e ach time the button is pres sed by the s ignaling user . The meaning of the signal is prea rranged between the sender and the r eceiver. Ma n- ual Signali ng is den[...]

Features 555-230-02 4 A-24 Issue 5 January 1998 the call a ppearanc e is automatica lly sel ected an d, if you pick u p the han dset within fiv e sec onds, the ca ll is automati cally pla ced. The Preselec tion opti on overrides both of the o ther prefere nce options . Music- on-Hold Access Automatic ally provides music, s ilence, o r tone to a ca [...]

Basic Fe ature s Issue 5 Januar y 1998 A-25 555-230-024 PC/PBX Connection PC/PBX Connecti on provide s an integrate d-voice a nd data-wor kstation interface from DEF INITY EC S to a 630 0 or other compa tible pers onal co mputer. The con- nection pr ovides ac cess to a variet y of ho st com puters , allowing t he person al computer to act as a t er[...]

Features 555-230-02 4 A-26 Issue 5 January 1998 Privacy — Manual Ex clusion Allows m ulti-appea rance telephone u sers to keep ot her user s with appe arances of the sam e extension number fr om bridging o nto an e xisting call . Exclusion is activated by pr essing th e Exclusion button on a per-call basis. Public Networ k Call Priorit y Public N[...]

Basic Fe ature s Issue 5 Januar y 1998 A-27 555-230-024 Recorded Tele phone Dictation Acce ss Allows t elephon e users , incl uding Re mote Ac cess and i ncoming ti e trunk u sers, to access dictation equipment . The dic tation equi pment is access ed by dialin g an access code o r extens ion nu mber. The start/ stop fun ction can be voic e or dial[...]

Features 555-230-02 4 A-28 Issue 5 January 1998 Security Violation Noti fication Security Viol ation Notif icatio n (SVN) allows yo u to set sec urity-related param eters and to rece ive notif icatio n when th e limits that you h ave es tablished a re viol ated. You can run reports rela ted to both valid and i nvalid acces s attempts . You can also[...]

Basic Fe ature s Issue 5 Januar y 1998 A-29 555-230-024 Tenant Part itioning Allows pa rtitioni ng of the system in or der to leas e the sy stem’ s se rvices and fea- tures to tenants. Th is prov ides at tractive new se rvices an d reve nue for “ virtual ” landlords . It prov ides the robust featur es of a la rge sy stem at affordabl e rates [...]

Features 555-230-02 4 A-30 Issue 5 January 1998 Transfer Allows t elephon e users to trans fer trunk or inte rnal cal ls to oth er telephon es within the sys tem with out attendant assi stanc e. This fea ture prov ides a conve- nient way to conn ect a party with so meone bette r qualified to han dle the call . Sin- gle-line tel ephone u sers m omen[...]

Basic Fe ature s Issue 5 Januar y 1998 A-31 555-230-024 Trunk Identi fication By Atte ndant All ows an at tend ant or displa y-equi p ped t e lephon e user to id entify a speci fic trunk being us ed on a cal l. Thi s capabili ty is provi ded by assi gning a Trunk ID button to the attend ant con sole or telephone. T his fe ature is particul arly he [...]

Features 555-230-02 4 A-32 Issue 5 January 1998 Voice Message Re trieval Allows t elephon e users , remote a ccess users , and atte ndants to retrie ve Lea ve Word Calling and Cal l Covera ge voice m essages. It c an be us ed to retrieve a user’s own mess ages or m essages for an other us er. Howeve r, a differ ent us er’s messages can be retri[...]

Call Center F eatures Issue 5 Januar y 1998 A-33 555-230-024 detection pr ecise ” is us ed in countr ies that, except for the continuou s dial tone and disconti nuous oth er ton e, have to nes wi th charac teristi cs that do not ma tch those ex pected by th e tone de tector board’s detect m ode. The “l evel of to ne detection br oadband” i [...]

Features 555-230-02 4 A-34 Issue 5 January 1998 bers back in to Auto-In work mode afte r a system res tart. Althou gh not res tricted to such, thi s feature is int ended to be used for splits c ontain ing only r ecorders or voice -respon se uni ts. Autom atic Ca ll Dis tri b ution Allows i ncomi ng calls to conne ct autom atically to spe cific spli[...]

Call Center F eatures Issue 5 Januar y 1998 A-35 555-230-024 destinatio n specified by thos e digits. Ther e are many different appli cations of the Call Vectorin g featu re, how ever, Cal l Vectorin g is primaril y use d to handle the call activity of Automa tic Cal l Distr ibution spl its and sk ills. Calling Pa rty/Billing Number Allows t he sys[...]

Features 555-230-02 4 A-36 Issue 5 January 1998 Transmis sion Control Protocol /Internet Proto col trans port (DEFI NITY LAN Gat e- way). CallViso r ASAI messages an d procedure s are based on the ITU-T Q.932 internati onal standard for suppleme ntary se rvices . Direct Agent Announce ment Direct Age nt Announc ement (DA A) enhan ces Dir ect Agent [...]

Call Center F eatures Issue 5 Januar y 1998 A-37 555-230-024 Intra flo w an d Int e rflo w Intraflow and In terflow a llow you to redirect A CD calls from one s plit to another split. Intra flow redirec ts calls to ot her splits within the syste m using Ca ll Coverage or Call For warding A ll Calls . Interfl ow redire cts call s to a n extern al sp[...]

Features 555-230-02 4 A-38 Issue 5 January 1998 it with sc hedule-adh erence pac kages to en sure tha t agents ar e performin g scheduled a ctivi ties at th e sche duled tim e. You mu st hav e Expert A gent Selec - tion (EAS) en abled to u se reason codes. Redirecti on on No Answer Redirects a ringi ng ACD split or skill call or Direct A gent Call [...]

Hospita lit y Feat ur es Issue 5 Januar y 1998 A-39 555-230-024 Voice Response Integration Integrates Call Vector ing with the capabil ities of voice re sponse uni ts su ch as the Lucent Tech nologi es CONVER SANT Voice I nforma tion Syste m. You ca n also inte- grate a vo ice res ponse u nit with ACD. A ll this provides a varie ty of adv antages. [...]

Features 555-230-02 4 A-40 Issue 5 January 1998 Do Not Disturb Allows gu ests, atte ndants, and autho rized front des k users to request that n o calls, ot her than pr iority calls, be c onnecte d to a part icular e xtension until a spec- ified time . Dual Wakeup This capabi lity is part of the Autom atic Wak eup Hos pitalit y Hotel/Mo tel fea ture[...]

Multimedia Fe atures Issue 5 Januar y 1998 A-41 555-230-024 Property Management System (PMS) Digit t o Inse rt/Dele te Many cus tomer configura tions bas e the r oom telepho ne exte nsion on the ro om number by adding a n extra lea ding digit. The PMS Insert/De lete Digit featur e allows users to delete the l eading digit of the extens ion in m ess[...]

Features 555-230-02 4 A-42 Issue 5 January 1998 For an in comin g call, Early An swer ans wers the dynami c service -link calls whe n the destina tion endpo int answers , unless Early Answe r is spec ified during ro uting or termina tion pr ocessin g. NOTE: The “de stinatio n voic e endpoin t” might be a n outgoin g voic e trunk i f the destina[...]

Private Network ing Fea tures Issue 5 Januar y 1998 A-43 555-230-024 Multi m e dia mu ltip le-po r t netw ork In R6, the expan sion to mult iple- port network s required a dis tincti on between G3r and G3si. Fo r G3r, R6 su pports t he equiv alent of 5 80 Bas ic mode comple xes operating at 6CCS traffic le vel. All enhan ced mode c omplexes oper at[...]

Features 555-230-02 4 A-44 Issue 5 January 1998 DCS Alphanumeric Dis play for Termina ls Within a dis tribu ted comm unication system , call informati on is displa yed on users’ al phanume ric displ ays. Thi s feature allo ws calli ng-name dis play, called-n ame dis play, a nd miscel laneou s ident ifiers to be trans ferred from a tele - phone on[...]

Private Network ing Fea tures Issue 5 Januar y 1998 A-45 555-230-024 DCS Call Forwarding Allows us ers to forw ard all ca lls to a sel ected extens ion num ber within th e distrib- uted commun icatio n sy stem netwo rk or to an e xternal number. If Call For wardin g and DCS Call F orwardin g are both act ive, a nd if a call is forwar ded between ex[...]

Features 555-230-02 4 A-46 Issue 5 January 1998 DCS Over ISDN-PRI D-chann el Enhances DC S by allowin g acces s to th e public netw ork for DCS connecti ons between DCS switch node s. With this featu re, DCS featu res are no longer restricte d to priv ate fac ilities. Th e ISDN-PRI B- chann el is us ed for vo ice co mmu- nications, a nd the ISDN- P[...]

Private Network ing Fea tures Issue 5 Januar y 1998 A-47 555-230-024 Extension Number Portability Gives yo u the ability to assign any extens ion to a ny system in a subne twork. Sta- tions can be mov ed across system s while r etainin g the original extensi on num- ber, as long as the s ystems are part of a defined subnetwor k. This fe ature is us[...]

Features 555-230-02 4 A-48 Issue 5 January 1998 DEFINITY ECS provid es 3 level s of QSIG functiona lity: ■ Basic Call Setup — Supports basic call setup and number transport ■ Basic Supplementary Services — Supports Name Ide ntification Services, Call Forw arding (Di versi on), and Ca ll Trans fer ■ Supplementary Services with Rerouting ?[...]

Private Network ing Fea tures Issue 5 Januar y 1998 A-49 555-230-024 forms to ISO 13869 f or QSI G Call Tra nsfer By Join. T his m eans th at the tran sfer occurs throu gh the sys tem where the transferring us er resides and if the transfer involv es two trunk s, neither i s relea sed after the trans ferring party i s dropped from the c all. When y[...]

Features 555-230-02 4 A-50 Issue 5 January 1998 tem-Paramete rs form. QS IG Name a nd Number Ident ification display s up to 15 characters for the cal ling and conn ected name and up to 15 digits for the cal ling and connecte d number across ISDN- PRI inter faces. QSIG - C a lled /B u sy Nam e Disp la y A QSIG Ca lled Nam e or Bus y Name dis plays [...]

Private Network ing Fea tures Issue 5 Januar y 1998 A-51 555-230-024 and tributary switches ; and Distr ibuted Comm unicati ons Syst ems. In addit ion, it can provid e uniform 4- o r 5-digit dialing betwe en 2 or mor e private -switching s ys- tems without ET N, main , satel lite, and tributary switch es, or DC S.[...]

Features 555-230-02 4 A-52 Issue 5 January 1998 Trunk Group Features DEFINITY ECS off ers an array of feat ures for ma naging trun k groups e fficientl y. DS1 Trunk Servic e Bit-orien ted sign aling that m ultipl exes 24 c hannel s int o a single 1.544-Mbps stream. DS1 ca n be u sed for voice or voice -grade data and for data-trans missi on protoco[...]

Trunk Group F eatures Issue 5 Januar y 1998 A-53 555-230-024 BRI conne ctions th rough the publ ic netw ork, with a TN2185 on each e nd of the leased connection. R6 will not, howev er, allow cust omers to admi nister bo th end- points and tru nks o n the same TN556C cir cuit pack. NT QSIG Peer Protocol The NT si de of the QS IG Peer Pro tocol has b[...]

Features 555-230-02 4 A-54 Issue 5 January 1998 Multiple Subs criber Number (MSN) - Li mited The ISDN stan dard MSN featur e let s customer s assign mul tiple e xtensio n to a single BRI e ndpoint. The M SN feature w orks wi th BRI endpoi nts that a llow the Channel ID I E to be enc oded as “p referred.” Call-by- Call Service Sel ection Enables[...]

Issue 5 Januar y 1998 B-1 555-230- 024 B System Capac ity Limits Overview This appendix provi des inf or mati on on the overall char acte rist ics and capaci ties of the DEFINITY Sy stems. Multiple Offe r Categories Beginning w ith DEFINIT Y ECS R6.2, the syst em software i s adminis tered upon initiali zation to speci fy an Offe r Cate gory. C urr[...]

System Capa city Limi ts 555-230-02 4 B-2 Issue 5 Janua ry 1998 Table B-1 s ummar izes the features and the capabilitie s betwee n A and B . Table B-1 . Offer Ca t egory A vs. B Offe r Cat egory A B Customer Option s All Followin g Custom er Opt ions not a llowe d: ASAI Propriet ary Ad junct Links ASAI Interface CAS Main Coverage Of Calls Re direct[...]

System Capa city Limi ts Issue 5 Januar y 1998 B-3 555-230-024 Table B-2 s hows the s ystem ca pacities f or each ca tegory. System Capacity Limi ts The maximum parame ters for the DEFINITY hardware and software ite ms are listed on the following pages. These para meters apply to compact s ingle-carrier cabinets, c ompact modular cabinets, s ingle-[...]

System Capa city Limi ts 555-230-02 4 B-4 Issue 5 Janua ry 1998 Maximum entries 1 0,000/ 10,000 10 ,000 10,000 Group lists 1 00 10 0 100 1000 Maximum entries 1 00 100 100 100 Group li sts pe r extens ion 3 3 3 3 S y s t e m l i s t 11 11 Maximum entries 1 00 100 100 100 Person al lists 2400 24 00 24 00 5000 Maximum entries 1 00 100 100 100 Personal[...]

System Capa city Limi ts Issue 5 Januar y 1998 B-5 555-230-024 Announc ements per syste m 128 128 128 256 Splits 99 99 99 600 ACD membe rs per spli t 200 200 200 999 Split member s per sys tem 10 00/ 150 1000/ 150 1000/ 150 10,000/1 5 0 Logged-In ACD a gents 500/ 150 500/ 150 500/ 150 5,200/ 150 Logged-In splits per agent 5 No CMS 4 4 6 44 R2 CMS 3[...]

System Capa city Limi ts 555-230-02 4 B-6 Issue 5 Janua ry 1998 ARS toll tables 32 32 32 32 Entries pe r toll ta ble 800 800 800 800 Trunk groups in ARS/AAR pattern 6 6 6 16 UDP (entrie s) 10000 10000 10 ,000 50,000 TOD cha rts 8 8 8 8 Toll an alys is ta ble entr ies 1000 10 00 1000 1000 Atte nda n t Ser vi ce Attendant conso les (d ay:night) 11 6:[...]

System Capa city Limi ts Issue 5 Januar y 1998 B-7 555-230-024 Remote acce ss barrie r codes 1 0/NA 10 /NA 10/NA 10/NA CDR acco unt code list 1 1 1 1 Toll call list 1 1 1 1 Unres tricte d/allowe d call lists 1 0 10 1 0 10 Total ca ll li st ent ries 1000 1000 1000 1000 Automatic Callback Call s 240 240 24 0 1500 Automatic Wakeup Simultan eous displ [...]

System Capa city Limi ts 555-230-02 4 B-8 Issue 5 Janua ry 1998 Inter-p ort networ k connec tivit y Port network s 1 1 3 44 Maximum number of PNs per cabinet 11 12 Switch nodes (Simplex) NA NA NA 3 Switch nodes (Duplex) NA NA NA 6 DS1 conver ter compl ex (si mplex) NA N A NA 41 DS1 converter complex (duplex) NA NA NA 82 Processo r port networ k Mul[...]

System Capa city Limi ts Issue 5 Januar y 1998 B-9 555-230-024 Time of day cha nges per table 5 5 5 5 Remote administrati on Cover age paths 2/NA 2/NA 2/N A 2/NA Call Detail Recording Intra-sw itc h call tr ackable ex tension s 1000 1000 10 00 500 0 Maximum n umber of CDR reco rds buffered in switch 300 300 300 1900 Number o f records buff ered for[...]

System Capa city Limi ts 555-230-02 4 B-10 Issue 5 January 1998 Vector rou ting tables 10 10 10 100 CallVisor ASAI Active station c ontro l associ ations 2 000/NA 2000 25 /NA 2000/NA 600 0/NA Call co ntroller s per ca ll 1 /NA 1 25 /NA 1/N A 1/NA Call mo nitors pe r call 14/NA 14 25 /NA 14/NA 14/NA Station co ntrolle rs per station 2/NA 2 25 / NA 2[...]

System Capa city Limi ts Issue 5 Januar y 1998 B-11 555-230-024 Multimedia Parame ters TN787D MM I boards 28 4/NA 4 25 /NA 4/NA 4/NA TN788B VC boards 28 32 32 25 /NA 32/NA 32/N A Multim edia con ferenc es per sys tem 5 0/NA 800 25 /NA 800/NA 2000/NA Maximum N umber o f BRI Connection s 50/NA 8 4 25 /NA 1000/NA 700 0/NA MASI MASI nodes 15/NA 15 /NA [...]

System Capa city Limi ts 555-230-02 4 B-12 Issue 5 January 1998 External Devic e Alarming) 32 32 32 90 Expert Agent Selec tion (EAS) Skill groups 99/NA 99/NA 99/NA 600 /NA VDN skil l pre ferences 3/NA 3/NA 3/N A 3/NA Maxim um skil ls a cal l can simultan eou sl y queue to 3 /NA 3/NA 3/N A 3/NA Maximum a gent login IDs administe red 1500 / NA 1500 /[...]

System Capa city Limi ts Issue 5 Januar y 1998 B-13 555-230-024 Intercom Translation Table (ICOM) Automat ic/manu al and dial ICOM groups per syste m 32 32 32 256 Auto/man ual 32 32 32 256 Dial 32 32 32 256 Members per ICO M group Auto 32 32 32 32 Dial 32 32 32 32 Members per sys tem 1024 1024 1024 8,192 Last Number Dialed Entrie s per system 35 32[...]

System Capa city Limi ts 555-230-02 4 B-14 Issue 5 January 1998 Maxim um voice conditi oner cir cuit packs 37 32 NA 32 32 Maximu m multim edia interfa ce ci rcuit packs 4N A 44 Maxim um mult imedia con feren ces per syste m 5 0 NA 800 2000 Maxim um number of BRI conn ection s 50 NA 1000 700 0 Networking Centraliz ed Attendan ts Serv ice (CAS) nodes[...]

System Capa city Limi ts Issue 5 Januar y 1998 B-15 555-230-024 Small c abin et stan dard reli abilit y (upg rad e only) NA NA 39 39 Per proces sor port network Multicarr ier cabinet s tandard reli abilit y NA NA 89 80 Single-carrie r cabinet sta ndard reli abilit y NA NA 64 NA Enhanced si ngle-carrier cabinet stan dard reliab il ity NA NA 70 NA Co[...]

System Capa city Limi ts 555-230-02 4 B-16 Issue 5 January 1998 Number o f logins 15 15 15 15 Adminis trable hi story file e ntries 500 50 0 50 0 1250 Simultan eous a dminis tration command 11 15 Simultan eous m aintenanc e command 11 15 Simultan eous sy stem m aintenanc e sess ions 55 58 Number of s cheduled report s 50 50 50 50 Speech Synthe sis [...]

System Capa city Limi ts Issue 5 Januar y 1998 B-17 555-230-024 BRI trunk s via T N1655 PK TINT NA NA NA 132 8 BRI vi a time divisi on mult iplexi ng (TD M) b us NA 64 NA NA BRI trunks total 240 25 64 240 1328 PRI tempora ry signalin g conne ctions (TS Cs) TSCs in system 656 656 656 4256 Call associ ated T SCs 400 400 400 40 00 Non call a ssociat e[...]

System Capa city Limi ts 555-230-02 4 B-18 Issue 5 January 1998 1. There is no limit on the m aximum number of auto dial buttons ( other than the system limit on button capacity). See Station Button Capacity for system button limitations. 2. #VS models must have the J58890S-2 L8 CSCC hardware t o support Paccon, BRI or ASAI. 3. In si, 4 netcon chan[...]

System Capa city Limi ts Issue 5 Januar y 1998 B-19 555-230-024 10. Number of available 12 character inserted-digit-strings available for AAR/ARS preferences. 11. For Release 6vs, 4 is the recommended number of consoles supported due to power limitations. Of these, 1 may be used as a night console. The software supports 6:1 day/night attendant cons[...]

System Capa city Limi ts 555-230-02 4 B-20 Issue 5 January 1998 46. Only 1 processor i nterface (PI) circuit pack is supported in Release 6 vs and Release 6si configurati ons, therefore a total of 4 physical links (used for BX.25 or PRI) are available. PRI interface via the PI is not available in France, Germany , and Italy. PRI interface via the p[...]

Issue 5 Januar y 199 8 C- 1 555-230-024 C References This se ction c ontains a list of user do cuments fo r the DEFINITY Enter prise Communica tions Server (E CS) Rele ase 6. To order these or other DEFINIT Y docu ments, contact the Lucent Technol ogies Publication s Cente r at the addres s and phone number on the back of the titl e page of this do[...]

Referenc es 555-230-02 4 C-2 Issue 5 Janua ry 1998 DEFINITY EC S Release 6. 2 — Change Description, Is sue 1, 555-230 -476 Gives a high -level ov erview of what is new in DEFNITY ECS Releas e 6. Descr ibes the hardware and softw are enhan cements a nd lists t he problem correcti ons for this releas e. DEFINITY EC S Release 6 — Sys tem Descr ipt[...]

Basic DEFI NITY ECS Docum ents Issue 5 Januar y 199 8 C- 3 555-2 30-024 Provides procedu res and infor mation fo r hardware i nstalla tion an d initial testing of single- carrier cabine ts.The Relea se 5 vers ion of t his doc ument a pplies t o Rel ease 6 as we ll. This docum ent is av aila ble in the fo llowing l anguages: Engli sh, Germa n (DE), [...]

Referenc es 555-230-02 4 C-4 Issue 5 Janua ry 1998 Included are upgr ade consi deratio ns, lists of required ha rdware, an d step-by-ste p upgrade proc edures. A lso included a re procedu res to add contr ol carriers, s witch no de carrie rs, port c arriers , circuit packs, aux iliary cabi nets, a nd other equipmen t. DEFINITY ECS Release 6 — Mai[...]

Call Center D ocument s Issue 5 Januar y 199 8 C- 5 555-2 30-024 BCS Products Security Handbook, Issue 6 , 555-025 -600 Provides in format ion abou t the ris ks of tel ecommuni cation s fraud an d measu res for addressing th ose ris ks and prev enting unau thorize d use of BCS products. This do cument is intende d for tel ecomm unication s manage r[...]

Referenc es 555-230-02 4 C-6 Issue 5 Janua ry 1998 DEFINITY EC S Release 6 — Basic Call Management System (BC MS ) Operations, Issue 1 , 555-23 0-706 Provides detai led instr uctions on how t o generate reports and m anage the system. It is inte nded for telecommu nicati ons manage rs wh o wish to u se BC MS (Basic Cal l Manageme nt Syst em) repo[...]

Applicatio n-Spe cific Docu men ts Issue 5 Januar y 199 8 C- 7 555-2 30-024 features and t o contr ol switc h calls. It is impl emented u sing an Integr ated Services Digita l Network (ISDN) Basic R ate Interf ace (BR I). Hardware and software requirem ents a re in clud ed. DEFINITY EC S Release 6 — CallV isor ASAI P rotocol Reference, Iss ue 7 ,[...]

Referenc es 555-230-02 4 C-8 Issue 5 Janua ry 1998 DEFINITY ECS Release 6 — CallVisor PC ASA I Installation and Reference , Issue 3, 555- 230-227 Provides procedu ral and refer ence info rmation for inst allers , Tier 3 suppor t personnel, and application designers. ACD DEFINITY ECS Release 6 — Automatic Call Distribution (ACD) A gent Instructi[...]

Applicatio n-Spe cific Docu men ts Issue 5 Januar y 199 8 C- 9 555-2 30-024 Hospitality An Introduction to DEFINITY Communications System Generic 3 Hospitali ty Services, Issue 1 , 555-23 0-021 Provides an overview o f the fea tures av ailable fo r use by the lodging an d health indust ries to improv e their property mana gement an d to provide ass[...]

Referenc es 555-230-02 4 C-10 Issue 5 January 1998[...]

Issue 5 Janu ary 1 998 GL- 1 555 -230-02 4 GL Glossary and Abbreviations Numerics 3B2 Mes s ag e Server A soft ware appl icatio n that combin es voic e and da ta mes saging s ervice s for voi ce-term inal u sers whose extensions are conn ected to a s ystem. 800 ser vice A servic e in the Un ited States tha t allows i ncoming cal ls from certai n ar[...]

Gloss ary and A bbre viations 555-230-02 4 GL-2 Issue 5 J anuary 1 998 ac ce s s code A 1-, 2- , or 3-digit dia l code used to activate or cancel a f eature, or ac cess an out going trunk . acce ss e ndp oi nt Either a nonsignal ing channel on a DS1 in terface or a nonsignalin g port on an analog tie-tru nk circuit p ack that i s assigned a unique [...]

Gloss ary and Abbre viations Issue 5 Janu ary 1 998 GL- 3 555 -230-02 4 adjunct-controlled split An ACD spl it that is admin istered to b e under adjun ct control. Ag ents logge d into such spl its must do all te lep hony work , AC D log in/ logou t, and c hanges o f wo rk mode thr ough the adj unc t (except for auto-a vailable adjunct-contro lled [...]

Gloss ary and A bbre viations 555-230-02 4 GL-4 Issue 5 J anuary 1 998 ALBO Automati c Line Build Out All trunks busy (ATB) The sta te in which no trunks are available fo r call han dling. ALM-ACK Alarm ac knowledge American Standard Code for Informatio n Interchange See ASC II (American Standa rd Code for Inf ormation Inter change). AMW Auto ma ti[...]

Gloss ary and Abbre viations Issue 5 Janu ary 1 998 GL- 5 555 -230-02 4 appearanc e A sof tware proc ess t hat is asso ciated with an ext ensio n and w hose purpos e is t o supervi se a c all. An extens ion can ha ve mult iple appe arances . Also cal led call appearanc e, line ap pear ance, and occurren ce. See als o call a ppearance. application A[...]

Gloss ary and A bbre viations 555-230-02 4 GL-6 Issue 5 J anuary 1 998 ATM See asy nchronous Tr ansfer Mode (AT M). attendant console The wo rkstation us ed by an atte ndant. The attendant cons ole allow s the attendan t to origin ate a call, an swer an in coming call , transfer a ca ll to ano ther extensio n or trunk, put a call o n hold, and remo[...]

Gloss ary and Abbre viations Issue 5 Janu ary 1 998 GL- 7 555 -230-02 4 equi pment). Restora tion is do ne within s econds o f a servi ce disruption so that cri tical data applica tions can remain op erational. Automatic Route Se lection (ARS) A feat ure that allow s the sys tem to aut omatically choose the l east-cost way to sen d a toll ca ll. au[...]

Gloss ary and A bbre viations 555-230-02 4 GL-8 Issue 5 J anuary 1 998 BCC See Beare r capabilit y class (BCC ). BCMS Basic C all Manage ment Sys tem BCT See b usiness co mmunicatio ns termin al (BCT). Bearer capability class (BCC) Code that identifies th e type of a call (for exa mple, voice and differe nt types of da ta). Determina tion of BCC is[...]

Gloss ary and Abbre viations Issue 5 Janu ary 1 998 GL- 9 555 -230-02 4 BTU British T hermal Unit buffer 1. In hard ware, a circui t or com ponent that is olates on e elec trical c ircuit f rom ano ther. Ty pical ly, a buffer hol ds data from on e circuit or proc ess until ano ther circuit or process is re ady to accep t the dat a. 2. In so ftware,[...]

Gloss ary and A bbre viations 555-230-02 4 GL-10 Issue 5 Ja nuary 1 998 receive incomin g calls, or hold calls. Two lig hts next to th e button s how the sta tus of the call appear ance. call-control capabilities Capabi lities ( Third Part y Selecti ve Hold, Th ird Party Reconn ect, Third Party Merge ) that can be used in either of t he Third Party[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-11 555-230-02 4 100 cal l seconds i s abbreviated CCS. If a fa cility is bu sy for an ent ire hour, then it is said to have been bus y for 36 CCS. See also Erlang . capability A request or indic ation o f an ope ration. For exa mple, Third Party Make Ca ll is a reques t for se tting up a call; e[...]

Gloss ary and A bbre viations 555-230-02 4 GL-12 Issue 5 Ja nuary 1 998 CDRU See Ca ll Detail Record ing utili ty (CDRU). CEM Chann el-expansio n multipl exing center-stage switch (CSS) The cen tral interfa ce between t he processor port network a nd expansio n port networ ks in a CSS- connected system. central office (CO) The loc ation hous ing te[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-13 555-230-02 4 Class of Service (COS) A feat ure that uses a number t o specify if voice-term inal use rs can ac tivate the Auto matic Callback , Call Forwar ding All Calls, Data Privacy, or Priority Calling fea tures. See also Class o f Restriction (COR). cm Centim eter CM Conne ction Manage r[...]

Gloss ary and A bbre viations 555-230-02 4 GL-14 Issue 5 Ja nuary 1 998 COS See Cl ass of Servi ce (COS). cover age answ er grou p A group of up to ei ght voice terminals t hat ring si multaneo usly when a call is redirected to it by Call Co verage. Any on e of the gro up can answ er the call. coverage ca ll A call th at is automa tically redire ct[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-15 555-230-02 4 CSSO Custome r Services Sup port Organi zation CSU Chann el ser vice unit CTS Clear to Send CWC See cal l work code. D DAC 1. Dia l access co de or Direct Ag ent Callin g 2. See di gital-to-analo g converter (DAC). data cha nnel A commu nications pa th between t wo points use d t[...]

Gloss ary and A bbre viations 555-230-02 4 GL-16 Issue 5 Ja nuary 1 998 dB Decibel dBA Decibels in reference t o amperes. dBrnC Decibe ls above ref erence noi se with C filter. DC Direct current DCE Data- com muni cati ons e quip ment D-chan nel back up Type of backup used with Non-Faci lity Associ ated Signal ing (NFAS). A pr imary D-cha nnel prov[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-17 555-230-02 4 DID Direct Inward Dialing digi t co nver si on A process used to con vert speci fic dialed nu mbers int o other dialed numbers. digital The repre sentation of information b y discrete steps. See a lso analog. digital comm unications protocol (DCP ) A proprieta ry protocol used to[...]

Gloss ary and A bbre viations 555-230-02 4 GL-18 Issue 5 Ja nuary 1 998 Direct Extension Se lection (DXS) A feat ure on an atten dant cons ole that al lows an at tendant dir ect acces s to voice te rminals by pressin g a group-s elect button a nd a DXS button. Direct Inward Dialing (DID) A feat ure t hat allo ws an in com ing call from the pub lic [...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-19 555-230-02 4 domain-con trolled station on a call A sta tio n tha t is act ive on a cal l, and w hic h pro vid es e vent re port s ov er one or tw o dom ain -co ntro l associ ations. DOSS Delivery Operations Support Sys tem DOT Dupl ica tion O pti on T ermi nal DPM Dial Plan Manager DPR Dual-[...]

Gloss ary and A bbre viations 555-230-02 4 GL-20 Issue 5 Ja nuary 1 998 DWBS DEFINIT Y Wire les s B usi ne ss Sy ste m DXS Direct ex tens io n sel ecti on E E1 A digit al tr ans mi ss io n st andard that c arries traffi c at 2 . 04 8 M bps . The E1 f aci lit y is divid ed i nto 32 channel s (DS0s) of 64 kbps i nformation. C hannel 0 is reserved for[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-21 555-230-02 4 emergency transfe r If a m ajor s ystem f ailure occurs , auto matic transf er is initi ated to a gro up of telephones capa ble o f makin g outgoing cal ls. The sys tem operates in this mod e until the fa ilure is repai red and the system a utomatica lly returns t o normal opera [...]

Gloss ary and A bbre viations 555-230-02 4 GL-22 Issue 5 Ja nuary 1 998 expansion-archangel lin k (EAL) A link-a ccess fun ction on the D-channe l (LAPD) logic al link t hat exis ts between a switch-pro ces s ing el em ent and an ex pa nsi on archa nge l (EA). The EAL carries cont rol m ess ag es from the SPE to the E A and to port circ uit packs i[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-23 555-230-02 4 FAS Facilit y-associ ated signali ng FAT Facilit y access trunk FAX Facsim ile FCC Federal Communic ations Com mission FEAC Forced En try of Acco unt Codes feature A specif ically de fined functio n or servi ce provided by the system . feature button A labele d button on a teleph[...]

Gloss ary and A bbre viations 555-230-02 4 GL-24 Issue 5 Ja nuary 1 998 G G3-MA Gener ic 3 Mana gem ent Ap pl ica tio ns G3-MT Gener ic 3 M an ag emen t Ter mina l G3r Generic 3, RISC (Reduced Ins truction Set Com puter) generalized route selection (G RS) An enhan cement to Auto matic Alternat e Routing/Au tomatic Route Selection (AAR/ARS) that per[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-25 555-230-02 4 hert z (Hz ) A unit of frequency equal to one c ycle per sec ond. high-reliability sy stem A syste m having the following : two control carr iers, dupli cate expans ion interface (EI) circuit packs in the PPN (in R5r with CSS), and dupl icate swit ch node cl ock circu it packs in[...]

Gloss ary and A bbre viations 555-230-02 4 GL-26 Issue 5 Ja nuary 1 998 ICD Inbound Ca ll Director ICDOS Inte rna t ion al C us tom er- Dia led Oper a tor Serv ice ICHT Incomin g call-handli ng table ICI Incomin g call identi fier ICM Inbound C all Manag ement IDDD Internati onal Direct Distance Di aling IDF Intermediate distribut ion frame IE Info[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-27 555-230-02 4 Integrated Se rvices Digital Network (ISD N) A public or private network that provides end-to-end d igital communi cations f or all servic es to which users have access b y a limited set of sta ndard mult ipurpose u ser-network interfaces defined by the CCITT. Through in ternatio[...]

Gloss ary and A bbre viations 555-230-02 4 GL-28 Issue 5 Ja nuary 1 998 in-use lamp A red ligh t on a multia ppearance voice termin al that li ghts to show whi ch call a ppearance will be selecte d when the h andset is li fted or whic h call app earance is ac tive when a us er is off-h ook. INWATS Inward Wide Area Tele phone Service IO Informat ion[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-29 555-230-02 4 kby te Kilobyte kg Kilogr am L LAN Local a rea network LAP- D Link Ac cess Proc edure on the D-channel LAPD Link Ac cess Procedur e data LAT A Local a ccess and tra nsport area lb Poun d LBO Line bu ildout LDN Listed directory n umber LDS Long -dis tan ce se rvi ce LEC Local e xc[...]

Gloss ary and A bbre viations 555-230-02 4 GL-30 Issue 5 Ja nuary 1 998 line port Hardware tha t pro vid es the acc es s p oin t to a communic atio ns sy s tem for eac h ci rcu it a ss oci ate d with a tel ephone or data terminal. link A transm itter-receiver c hannel th at connects t wo systems. link-access procedure on the D-channel (LAPD) A link[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-31 555-230-02 4 one lis ted directo ry number (LD N). A tributary switch is co nnected to the main swi tch via ti e trunks, but has it s own atten dant position s and LDN. maintenance Activiti es involve d in keeping a telecommu nications s ystem in pro per working con dition: the detectio n and[...]

Gloss ary and A bbre viations 555-230-02 4 GL-32 Issue 5 Ja nuary 1 998 MEM Memory memo ry A devi ce into which in formation c an be copi ed and held, and from whic h informati on can later be obtained . memor y shad owi ng li nk An operati ng-system c ond iti on t hat provides a m eth od f or m em ory -res ident p rograms to be mo re quickly acces[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-33 555-230-02 4 MO Mainte nance obje ct modem A device that conv erts digital d ata signa ls to anal og signals for transmi ssion o ver teleph one circuits . The analog signals are converted back to the or iginal dig ital data sig nals by anot her modem at the othe r end of the ci rcuit. modem p[...]

Gloss ary and A bbre viations 555-230-02 4 GL-34 Issue 5 Ja nuary 1 998 MSSNET Mass sto rage/netw ork control MT Manage ment terminal MTDM Modula r trunk data mo dule MTP Mainten ance tape processor MTT Multi tas kin g te rm i na l multiappearance voice termina l A termina l equipped w ith several call-appea rance buttons for the sa me extensio n, [...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-35 555-230-02 4 NANP North Ame ric an Nu mberi ng P lan narrowband A circuit -switched c all at a da ta rate up to an d including 6 4 kbps. All no nwideband s witch calls are cons idered narr owband. native terminal sup port A predefin ed termin al type e xists in s witch sof tware, elim inating[...]

Gloss ary and A bbre viations 555-230-02 4 GL-36 Issue 5 Ja nuary 1 998 node A swi tching or control po int for a network. Nod es are ei ther tande m (they receive sig nals and pass them on ) or terminal (t hey originate or termina te a transmis sion path). Nonfacility-associated sign aling (NFAS) A method that allows multiple T1 and/or E1 faciliti[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-37 555-230-02 4 OQT Oldes t queued time OSHA Occupa tional Safety and Health Act OSI Open Syst ems Intercon nect OSS Operati ons Suppor t System OSSI Operati onal Suppo rt System Inte rface OTDR Optica l time-domai n reflectomete r othersplit The wo rk s tate that indi ca tes that an ag ent is c[...]

Gloss ary and A bbre viations 555-230-02 4 GL-38 Issue 5 Ja nuary 1 998 party/extension activ e on call A party is on the call if he or she is act ually conn ected to the cal l (in active talk or in held state). An originat or of a call is always a party on t he call. Alerti ng parties, bus y parties, a nd tones a re not parties on the cal l. PBX P[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-39 555-230-02 4 PL Priv ate lin e PLS P remises Lig htw av e Sys tem PMS Prope rty Man age ment System PN Port networ k PNA Priv ate netwo rk acc ess POE Proce ssor occupan cy evalu ation POP Point of presence port A data- or voic e-transmi ssion acc ess po int on a device that is used for commu[...]

Gloss ary and A bbre viations 555-230-02 4 GL-40 Issue 5 Ja nuary 1 998 PRI endpoint (PE) The w ide ban d s witc hi ng capability intr oduces PR I e ndpo int s on s witch l ine -si de interfaces . A PRI endpoin t consists o f one or mo re contiguous B-channels o n a line-sid e T1 or E1 I SDN PRI faci lity and has an extensio n. Endpoint ap plicatio[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-41 555-230-02 4 public network The netw ork that can be openly a ccessed b y all custo mers for loca l and long -distance cal ling. pulse-code modulation (P CM) An ext ens ion o f puls e-a mpl itu de mo dula tio n (P AM) in which car rier -si gna l puls es modul ate d by a n analog signal, s uch[...]

Gloss ary and A bbre viations 555-230-02 4 GL-42 Issue 5 Ja nuary 1 998 redirection criteria Informat ion adminis tered for each v oice termina l’s coverag e path that determines wh en an incomi ng call is re directed to coverage. Redirection on No Answer An opt ional feature that redirec ts an una nswered ring ing ACD cal l after an administ ere[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-43 555-230-02 4 RS-449 Recomm ended Stand ard 449 RSC Regional Support Center ROSE See R emot e Op era t ions Ser vic e El em ent (RO SE). S S1 The firs t logical signalli ng channel of DCP. The channel i s used to prov ide signali ng informa tion for DCP’ s I1 channel. S2 The sec ond logic al[...]

Gloss ary and A bbre viations 555-230-02 4 GL-44 Issue 5 Ja nuary 1 998 SDDN Software-Defi ned Data Netwo rk SDI Switch ed Digital Inter national SDLC Synchro nous data- link cont rol SDN Software-de fined network SFRL Single-fre quency return loss SID Station-i dentificat ion number simplex system A syste m that has no redundant hardware. simulate[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-45 555-230-02 4 SPID Service Profile Ide ntifier split See ACD work mode. split condition A conditio n whe reby a cal ler is tempo rarily separate d from a conne ction w ith an atten dant. A spl it cond ition automa tically o ccurs when the attenda nt, activ e on a call, p resses th e start but [...]

Gloss ary and A bbre viations 555-230-02 4 GL-46 Issue 5 Ja nuary 1 998 switchhook The butto ns locat ed under the rec eiver on a v oice terminal . switch-node (SN) carrier A carrier c ontaining a single swi tch node, p ower units, and, optionall y, one or two DS1 conv erter circuit p acks. An SN carrier is loc ated in a cen ter-stage s witch. swit[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-47 555-230-02 4 T T1 A digita l tr ansmiss ion s tandar d that in N orth Ameri ca carr ies tra ffic a t the DS1 rate of 1.544 Mbps. A T1 f acility is d ivided in to 24 channel s (DS0s) of 64 kbps. T hese 24 c hannels, w ith an overal l digital rate of 1.53 6 Mbps, and a n 8-kbps fram ing and sy [...]

Gloss ary and A bbre viations 555-230-02 4 GL-48 Issue 5 Ja nuary 1 998 time interval The peri od o f time, ei the r on e h our or one-half ho ur, t hat BCMS me as uremen ts are col lec ted for a reports. time slice See time interv al . time slot 64 kbps of digital in formation stru ctured as eight bits every 125 micro seconds. In the switch, a tim[...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-49 555-230-02 4 TTTN See t andem tie-trun k network (T TTN). TTY Tele typewrit er U UAP Usage -allocati on plan UART Unive rsal asyn chr o nou s tran smit te r UCD Unifor m call distri bution UCL Unre st ri cte d call lis t UDP See Uniform Dial Plan (UDP). UL Underwriter L aboratories UM User ma[...]

Gloss ary and A bbre viations 555-230-02 4 GL-50 Issue 5 Ja nuary 1 998 V VAR Value-ad ded res ell er VDN See vec tor directory numb er (VDN). vector di rectory number (VDN) An exten sion that prov ides acces s to the Ve ctoring feat ure on the swi tch. Vectori ng allows a custom er to specify the treatment of incomi ng calls bas ed on the dia led [...]

Gloss ary and Abbre viations Issue 5 Januar y 1998 GL-51 555-230-02 4 wideba nd A circuit-s witched cal l at a data rate gr eater than 64 k bps. A circui t-switched ca ll on a single T 1 or E1 faci lity wi th a b and width be tween 1 28 and 1536 (T1) o r 19 84 (E1 ) kbps in mult iples of 64 kbps. H0, H11, H12, and N x DS0 calls are wideband. wideba[...]

Gloss ary and A bbre viations 555-230-02 4 GL-52 Issue 5 Ja nuary 1 998[...]

Issue 5 Janua ry 1 998 IN-1 555-230-02 4 IN Index Numerics 603E tel ephones , 7-1 6400-se ries tele phones , 10-8 , 10-12 7000-se ries data modules , 8-8 7400A da ta module , 8-8 7400B Pl us data modu les , 8-8 7500-se ries tele phones , 8-8 8000-se ries data modules , 8-9 800-serv ice trunks , 12 -9 8343 tel ephones , 7-1 8400-se ries tele phones [...]

Index 555-230-02 4 IN-2 Is sue 5 J anuary 1998 queuing , 3-4 redirection of hunt gro up calls , 3-4 Redirection on No Answer , 3-5 Station Hun ting , 3-5 stroke co unts , 3-4 VuStats , 3-5 Automati c Message Scan , 9-6 Automati c Number Identi fication , 12-13 Automati c Route Select ion Attendant Cris is Alert , 5-7 descriptio n , 12-4 Gener alize[...]

Index Issue 5 Janua ry 1 998 IN-3 555-230-02 4 command s , 3-8 Expect ed Wait Time , 3-5 hunt groups , 3-6 , 3-7 informatio n announ cements , 3-7 Look-Ahead Interflow , 3-7 night tr eatment , 3-6 priority tre atment , 3-6 queuing , 3-5 , 3-7 Voice Respons e Inte grati on , 3-10 call work codes, ACD , 3-4 Call-b y-Call Service Selectio n , 12-13 Ca[...]

Index 555-230-02 4 IN-4 Is sue 5 J anuary 1998 CONVERSANT telecomm uti ng feat ures , 7-4 voice response software , 3-1 voice response units , 3-10 CONVERSANT F orm Filler Plus , 9-10 convers e command , 3-11 Cordle ss Telephon e Generation 2 (CT2) tech nology , 6-4 cord less tel eph on es , 6-1 coverag e paths , 10-4 critical reliabili ty configur[...]

Index Issue 5 Janua ry 1 998 IN-5 555-230-02 4 Do Not Disturb , 5-1 docu mentation, re lated , C-1 duplica ted con trol , 1-15 duplica ted control cabinets , 1-9 duplica ted control carriers , 1-15 dupl ication adjunct co nnections , 1-23 built-in , 1-16 sys tem rel iab ilit y , 1-15 E E1 interf aces , 12-10 ECS Rep orts Generator , 1 4-12 educ ati[...]

Index 555-230-02 4 IN-6 Is sue 5 J anuary 1998 Host-Computer Access , 8-4 hunt grou ps Automatic Ava ilable , 3-5 Cal l Ve ctor ing , 3-6 CentreVu Call Mana gement Sy stem , 3-12 interflow , 3-4 overflow , 3-4 queuing , 3-4 redirection of ACD cal ls , 3-4 I I/O lin ks , 1-15 implem entation CallVisor AS AI services availa ble , 4-8 GIS serv er 3000[...]

Index Issue 5 Janua ry 1 998 IN-7 555-230-02 4 Mobili ty sol utions descriptio n , 6-1 long range , 6-3 medium ra nge , 6-2 Mode of Release Co ntrol , 12-7 modem po ols 7400A d ata modules , 8- 8 7400B Plus data module s , 8-8 Data Manag em ent , 8- 9 DEFINITY ECS , 8-10 descriptio n , 8-4 modems , 8-9 modem s, mo dem po ols , 8- 9 multi carr ier c[...]

Index 555-230-02 4 IN-8 Is sue 5 J anuary 1998 R real- time reports , 3-14 reason cod es , 3- 10 reco very, syst em , 1-15 redirecti on of call s Interflow , 3-4 Intraflow , 3-4 Redirecti on on No Answ er, ACD , 3-5 redundan cy config urations , 1-16 reference s to other DEFINITY d ocumentation , C-1 rele ase- lin k t runk s , 12- 9 reliabil ity, s[...]

Index Issue 5 Janua ry 1 998 IN-9 555-230-02 4 switch n odes, DEFINITY ECS , 1- 14 switc h processing elements , 1-5 system administ ering security , 12-6 connectio ns , 1-21 fail ur es , 1-15 I/O link s , 1-15 recovery , 1-1 5 rel iab ilit y , 1-15 system acc ess DEFINITY ECS , 14-5 System Broadcast , 9-5 System Managemen t Applicatio ns , 14-2 DE[...]

Index 555-230-02 4 IN-1 0 Issu e 5 Janu ary 1998 U Uniform Dial Plan , 12-18 upgrades aspe cts of p roces s , 13- 1 backwar d compatib ility , 13-3 network features, wi deband si gnalling , 12-22 User -t o- Us er In for mat ion , 12-15 V value queries, Cal lVisor ASAI , 4- 4 vecto r comm and s , 3-5 vector d irectory numb ers (VDNs) descriptio n , [...]