Lucent Technologies 9400 manuale d’uso

555-233 -002 Issue 1 April 20 00 DEFINITY ® Enterpri se Co mmunic ation s Server Relea se 8.2 Overview 233002_1 .book Page i Monday, Febru ary 21 , 2000 8: 28 AM[...]

Copyrigh t  2000, Lucent T echnologies All Rights Reserved Printed in U .S. A. Notice Ev ery effor t wa s made to ensure th at the info rm ation in this book w as co mplete an d accur ate at the time of printi ng. How e v er , info rmation is sub ject to chan ge. Y our Responsibi lity for Y our System’ s Security T oll fr aud is the unau thori[...]

Lucent T echnolo gies attes ts that th is regist ered equip ment is capab le of pro vidin g users acce ss to i nte rsta te pr ovider s of ope ra tor se r v ices thro ugh t he us e of a cces s cod es. Modific ation of this equi pment b y cal l agg regators t o b loc k acces s dialin g codes is a violati on of the T eleph one Oper ator Con sumers Ac [...]

The t elephone compan y ma y m ake changes in its fac ilities , equip ment, ope rations or procedu res that c ould affec t the o peration of the equ ipmen t. If this happens , the tel ephone compan y will pro vide adv ance notice in order for y ou to mak e necess ary modificatio ns to maintai n uninterrupted s erv ice. If troub le is ex perienced w[...]

How to get help If y ou nee d additio nal help , the follo wing services are av ailabl e. Y ou m ay need to p urchase an e xtend ed service ag reement to use som e of these services. C ontact y our Lucent represen tativ e for mor e information. DEFINI TY Helpline +1 800 225 7585 (for he lp with fea ture adm inistr ation and system applicat ions) Lu[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents vi Conten ts Contents vi About This Book xvii ■ What Is the Pur pose of T his B ook? xvii ■ W ho Shou ld Read This Bo ok? xvii ■ What Is in Th is Book ? xvii ■ Conventi ons Used in This Book xviii ■ Trade mark s and Ser vic e Mar[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents vii TC P/IP Netwo rks 10 ATM Netwo rks 10 Typical Connecti ons 11 ■ Internat ion al Capa bil it ies 13 Public Ne twork Cal l Priori ty 13 Worl d Clas s Tone D etect ion 13 Worl d Clas s Tone Gener atio n 13 Admini strable Loss Pl an 13 ?[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents viii Messag in g 36 T elecomm uting 38 3 — Attendant (Operator) Features 41 ■ Attendan t (Operator ) 41 Attendan t Console 41 ■ DEFINITY PC Cons ole 41 ■ Attendan t Featur es 42 Call Hand ling 42 Making Calls 44 Accessi ng th e Att[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents ix Multime dia C all Ear ly Ans wer o n Vector s and Statio ns 52 Multime dia C all Hand ling 53 Multime dia Cal l Redi rection to MM E ndpoint 55 Multim edia D ata Conf erenci ng (T.1 20) via ES M 55 Multime dia Hol d, Confe rence, Tran s[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents x ■ Property Manageme nt Syste m Interfac e 62 ■ Property Manageme nt Syste m (PMS) Digit to I nsert/Delete 63 ■ Single -Digit Di aling and Mixe d Station Numb er in g 63 ■ Auto-Sel ection of DID Numbe rs 63 ■ Station Hunt Bef or[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xi Automa tic Cir cuit As suranc e 69 DCS Autom atic Circ uit As surance 70 Busy Ver ification of Termi nals and Trunks 70 Facili ty Busy In dication 70 Facility Test Cal ls 70 P acket Erro r History 70 Varia ble Len gth Ping 71 ■ I nfor[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xii Tie Trunks 76 Auxiliar y Trunk s 77 I P Trunk s 77 I SDN Trunks 78 ATM Tr unk s 81 Personal Central Office L ine (PCOL) 81 Tandem 82 Digital Multip lexe d Inter face 83 Miscell aneous T runks 83 Digital Inte rface s 83 Answer D etecti [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xiii Custom er- Prov i ded Eq uip men t Alarm 89 7 — Call Center Features 91 ■ Automati c Call Dist ribution (ACD) 93 Agent Cal l Hand ling 95 Intraflo w and In terflow 96 Abandon ed Call Search 97 Call Vectoring 97 D ialed Nu mber Ide[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xiv 8 — Private Networking Features 107 ■ Private N etwork Acc ess 107 ■ Node Numbe r Routing 107 ■ ATM-P or t N etwork C onnec tivity (A TM-PNC) 107 ■ ATM-C ircuit Em ulatio n Servi ce (AT M-C ES) 108 ■ ATM Wide A rea Network [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xv 9 — Adjunct Systems 117 ■ Voice Mes sagi ng and Res pon se 11 7 DEFINITY AUDIX 117 I NTU ITY AUDIX 119 I NTU ITY Lodging 12 0 I NTU ITY Conv ersa nt 120 I NTU ITY Call Ac count ing Sys tem 121 Central ized Voi ce Mail via Mode C ode[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xvi 233002_1 .book Page xvi M onday , Februar y 21, 2 000 8:28 AM[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 About This Book xvii What Is th e Purpose o f This Boo k? About This Book What Is the Purpose of This Book? This bo ok pro vides ge neral i nformation abou t the com ponents a nd capabi lities o f the DEFINITY ® Enterprise Communic ations Server ([...]

About This Book xviii Conven tions Used in Th is Book DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Con v entions Used in This Book The follo wing con ven tions are used i n this bo ok: ■ The wo rd “syste m ” is a g enera l term for the DEFINI TY Ent erpr ise Comm un icatio ns Server . ?[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 About This Book xix How Can I Order Other Books? How Can I Order Other Books? Call: Lu cent T echnolog ies Pub licati ons Center US V oice +1 888 582 3688 US F ax +1 800 566 9568 Canada V oice +317 322 6 619 Europe, Middle Ea st, Africa V oice +317[...]

About This Book xx How Can I Make Co mments A bout This Book? DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 How Can I Make Comments About This Book? Lucent T echno logies wel come s y our feedb ac k. Pl ease fill out th e read er com ment card at the bac k of this boo k and retu rn it. Y our c[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 1 1 —System Over view DEFINITY En terpr ise Com municati ons Server (ECS) organiz es and r outes v oice , data, image and video tran smissi ons. I t can con nect to priv at e and pub lic t elephone netwo rks, Ethernet LANs , A [...]

System Ov erv ie w 2 Hardware DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Hardware Though the primary component s are the s ame, your DEFINITY ECS can v ary widely in size and appe aranc e, dep ending o n you r capa city requ irements . It ma y be as small as a single wall -mounted cabin et,[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 3 Hardware wheth er the sy stem is be ing du plica ted for enh anced reliab ility . Each carrier can resid e in the PP N cabin et or an EPN cabi net. One sw itch no de can ac commod ate up to 1 5 Expans ion P or t Networks . Fibe[...]

System Ov erv ie w 4 Hardware DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 2. Compac t Modular Cabin et Single-Carrier Cabinets The S ing le-C arr i er Ca binet (SC C) is a com pact , flo or- m oun ted modu lar u nit for busi ne sses tha t wi ll at some point req uire m ore c apaci ty [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 5 Hardware Figure 3. T y pical Single -Carrier Cabinet and cabinet stack Multi-Carrier Cabinets The Multi-Carrier Cabinet (MCC) is a large un it design ed for high -capacit y comm u nic ati on s sy s tem s an d large b u si nes s[...]

System Ov erv ie w 6 Hardware DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 4. T ypical Multi-Carrier Cabinet 233002_1 .book Page 6 Monda y, Februa ry 21, 2 000 8:28 AM[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 7 Hardware Figure 5. Standard Co nfigurations 1 Basi c Sys tem A Processor Port Network 2 Direct ly Co nne cted S yst em B Expansio n Port Netwo rk 3 Directly Con nected Sys tem with Two EPNs C Center Sta ge Switch 4 CSS-Conne ct[...]

System Ov erv ie w 8 Reliabi lity and Recove rability DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Reliability and Recoverability The syst em is de signed to recov er from a po wer outa ge or ot her failure instantl y , regardles s of the s ource of th e failure . Each p or t network in clude[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 9 DEFINITY ECS Network Connections are re sto red a nd s tab le , th e logi c s witc h i s m an ua ll y reset and the EPN i s re co nne cte d to the links fro m the s w itch. The re are b oth comman d and man ual r esets . Th e r[...]

System Ov erv ie w 10 DEFINITY ECS Network Connections DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 TCP/IP Networ ks DEFINITY EC S can also c onnect to Ethernet Local Are a Networks (LANs ) and the Internet. ■ The o ptiona l DEFINIT Y LAN G ate wa y feature lets th e DEFIN ITY sy stem e xch[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 11 DEFINITY ECS Network Connections ■ A TM C i rcu it Em ul ati on S e r vi ce (A TM-C ES) le ts a DEF INI TY ECS emulat e an ISDN-PRI t runk on an A TM facility . A TM-CES maximiz es port network capac ities b y consol idating[...]

System Ov erv ie w 12 DEFINITY ECS Network Connections DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Fig ure 6. T ypica l DE FINIT Y EC S Co nne ctio ns 1 Wireless System 8 Dig ital F acili tie s 2 Multime dia Call Center 9 Analog Facilitie s 3 Business Telephon e 10 Data Terminals 4 Telephone[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 13 Internation al Capa bilities NOTE: Actual e quipmen t ma y appea r different t han the eq uipment s hown. International Capabilities DEFINITY EC S prov ides fea tures that allow fo r differenc es in tel ecommun ication standa [...]

System Ov erv ie w 14 Power DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Pow e r DEFINITY ECS c an acce pt a v ariety of A C or DC po w er . The system ca n oper ate wi thout requiring a powe r tran sformer in almo st an y part of the world. During a po wer ou tage , indivi dual cab inets (Si[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 15 Telephone s 2 —T elephone F eatures T elephon es DEFIN ITY ECS telephones fall into three b asic families —Analog, Digital Communica tions Protocol (D CP), a nd BRI. Th ese terms describe ho w ea ch type o f telephon e c[...]

Telepho ne Feat ures 16 Telephone s DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 6400-Series T elephones The 2-wi re, DCP 6400 digi tal teleph ones a re similar to the 8400 and 94 00 telepho nes, and feature ne w stylin g and a pu llout instruction c ard. The 64 00 teleph ones als o includ e [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 17 Teleconf erencing Pr oducts Wi rel ess Handsets f or X -Stati on Mobility X-Stati on Mobility allows remote u sers to acce ss s witc h features . It allo ws wire less telepho nes remote d ov er a trunk interfac e to be contr[...]

Telepho ne Feat ures 18 Teleconf erencing Pr oducts DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 SoundSt ation EX The SoundSt ation EX inc ludes al l the featu res and fu nctions of the Soun dStation. It accomm odates l arger conf erence s by includ ing tw o palm-s ize ex ternal microph ones [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 19 Telephone Featu res T ele pho ne F eatur es Handling In coming Calls A utomatic Hold Allo w Attenda nts and m ulti-fun ction tel ephone us ers to alt ernate easily b etwee n two or more ca lls. F or e xampl e, with a utoma t[...]

Telepho ne Feat ures 20 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 T runk-to-T runk T ransfer Allow s the atte ndant or te lephone u ser to con nect an i ncoming trun k call to an outgoing trunk ca ll. This feature is pa r ticularly use ful whe n a ca ller outs ide t he [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 21 Telephone Featu res Conference The Conference button allo ws m ultiappea rance te lephone u sers to make up to six -party confere nce call s witho ut attendan t assis tance. This feat ure also a llo ws singl e-line telepho n[...]

Telepho ne Feat ures 22 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 pairs of te lepho nes such as a secre tary and an e x ecut ive . Th e secreta ry might press t he butto n to sign al to th e e x ecutiv e that a call ne eds ans wering or someo ne has arriv ed fo r an app[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 23 Telephone Featu res ■ Call F orw arding Off Ne t — Allo ws calls forw arded off net to be trac k ed for b usy or no-ans w er condi tions . The system brings the c all bac k for fu r ther call-co v erage process ing if sp[...]

Telepho ne Feat ures 24 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Cons ult Allow s a co v ering user , after ans wering a call rec eiv ed throug h Call Co v erage , to ca ll the called p ar ty for private consult ation. Consult ca n be u sed to let a cov er ing use r as[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 25 Telephone Featu res Figure 8 . T ypical DEFINITY EC S Call Cove rage Options A External Cal l: Active , Busy, Don’t An swer 1 Secr eta ry B Internal Cal ls: Cover All 2 Clerk C Internal Cal l: Active , Busy, Don’t An swe[...]

Telepho ne Feat ures 26 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Nigh t Service There a re fiv e Night Service fe atures: ■ Hunt Gr oup Ni ght Service al lo ws a n attend ant or a spli t supe r visor to ass ign a h unt gr oup or split to N ight Se r vice mode . All c[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 27 Telephone Featu res Bridge d Call Appea ran ce — Mul ti- Appearance T el ephone Allo ws call s ma de to or from a primary teleph one use r’s e xtens io n n umber to be h and led from more than one telep hone. A bridged c[...]

Telepho ne Feat ures 28 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Pick up Along wi th Directed Call Pic k up , allo ws y ou to a ns wer call s for o ther teleph ones withi n your specified call pic kup g roup . Direc ted Call Pic kup all ows you to pi ck up an y ca[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 29 Telephone Featu res Circula r Sta tio n Hun ting This ne w h unt gr oup type is an al ter nativ e to th e "ddc" or "hot- seat" alg orithm in a hu nt gr oup . DEFINITY EC S k eeps tr ack of the l ast e xte[...]

Telepho ne Feat ures 30 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 enhanced numbe r lists . With privileged l ists, users can a ccess ot herwise-res tricted number s (e .g., Station s witho ut long-di stance acc ess can be progr ammed to acces s specifie d long-di stance[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 31 Telephone Featu res Recorded T elephone Dictation Access Allo ws telephone users , including Remote Acces s and incoming tie trun k users, to acce ss dictati on equipm ent. The d ictation equipmen t is acc essed b y dia ling[...]

Telepho ne Feat ures 32 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Manual O r igi nating Line Service Connec ts singl e-line tele phone us ers to the attendant a utomatic ally w hen the us er lifts the hands et. The atte ndant n umber is stored in an Ab bre viated Dia li[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 33 Telephone Featu res ICLID on Analog T r unk In th e US and Japa n, the use r’s terminal di spla ys ca lling party information. N ame an d calli ng num ber are available f rom the U S cent ral offic es; only the ca lli ng n[...]

Telepho ne Feat ures 34 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Inter com — Dial Allow s mul ti-appear ance telephone users to easily cal l othe rs within an adminis tered grou p . The call ing user l ifts the h andse t, presses the Dial I ntercom b ut ton, and d ia[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 35 Telephone Featu res Code Calling Access Allo ws atten dants , users , and tie trunk user s to page with coded chime s ignals . This featur e is helpful for users who are often a wa y f rom their t elephones or at a lo cation[...]

Telepho ne Feat ures 36 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Ringing — Abbreviated and Delayed Allows y ou to man ually or automat ically a ssign on e of four ring types t o each c all appear ance on a telepho ne. Wh ate ve r treatm ent y ou assig n to a cal l ap[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 37 Telephone Featu res messa ge light. It is often used with telephone s that hav e no Messag e W aiti ng Lights . A udib le Me ssage W a iting ma y n ot be av ailab le in countries t hat restrict the char acteristic s of dial [...]

Telepho ne Feat ures 38 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 V oice Messaging Systems The Lucen t T echnologi es v oice m essagin g solutio ns inclu de: ■ DEFINITY A UDIX ■ INTUITY A UDIX V oice Re sponse solutions incl ude: ■ CONVERSANT V oice In for mation [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 39 Telephone Featu res or of f-site (with DEF INITY Exte nder). P ersonal Station Ac cess can also be use d to pre v ent un authorize d calls f rom y our phone when y ou are aw ay from y our des k. Y ou wou ld d is as socia te [...]

Telepho ne Feat ures 40 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .book Page 40 Mond ay, Feb ruary 21, 2000 8:28 AM[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant (Operator) F eatures 41 Attendant (O perator) 3 —Atte ndant (Operator ) F eatur es Attendant (Operator) A person at a cons ole who pro vides persona lized service for inc oming call ers and v oice-services us ers b y performing s w itch[...]

Attendant (Operator) F eatures 42 Attendant F eatures DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 1997. If a Spanis h-speaking At tendan t tak es ov er for a F rench -speakin g attendan t, for ex ampl e, a si ngle pre ss of a b utto n co n v er ts all lab els , error me ssage s and onl ine h[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant (Operator) F eatures 43 Attendant F eatures Backup Alerting Notifi es bac kup Atte ndants tha t the primary Attendan t cann ot pick up a call . It pro vides both a udibl e and visual a lerting to bac kup statio ns when the atten dant queu[...]

Attendant (Operator) F eatures 44 Attendant F eatures DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Serial Calli ng Enabl es an Atten dant to tr ansfe r trunk calls tha t return to the same Atten dant after t he called p ar ty hangs up . The retu rned call can then tran sfer to another st atio[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant (Operator) F eatures 45 Attendant F eatures Accessi ng the Attend ant Recall Allo ws users to recal l the Atte ndant when the y are on a tw o-par ty call o r on a n Attendan t Confe rence call held on the c onsole. Single-line users p res[...]

Attendant (Operator) F eatures 46 Attendant F eatures DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 A udib le alerting sounds l ike a n amb ulance siren . Visual ale r ting consis ts of flash ing of the crisis-alert b utton lamp and d ispla y of the calle r name and e xte nsion . When crisis a[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant (Operator) F eatures 47 Attendant F eatures Attendant Di rect T runk Group Selection Allo ws the At tendant di rect acce ss to an idle outg oing trunk b y pres sing the button assig ned to the trunk group . This featur e elimin ates the n[...]

Attendant (Operator) F eatures 48 Attendant F eatures DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Inter -PBX Attendant Calls Allow s Attendants for mul tiple br anches to be conc entrated at a main loca tion. Inco ming trunk calls to the br anch, as w ell as Att endant-seeki ng v oice -termi[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 49 Data Mo dules 4 —Computer - Related Calling Fe a t u r e s Data Modules Data mo dul es co nne ct DEFI NIT Y ECS with other communi cat ions e qui pmen t, ch angi ng proto col, connec tions , and t imin[...]

Comp uter -Rel ate d C alli ng F eat ures 50 Modem Po oling DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 9. DEFINITY ECS Modem Poo ling 1 DEFINITY ECS 7 Integrated Pooled M odem 2 Asynch ronous Te rminal 8 Data Li ne Port 3 Digit al Port 9 Analog Por t 4 Analo g Trunk 10 7400A 5 Modem [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 51 Alphanum eric Dia ling Alphanumeric Dialing Allo ws you to place data calls b y entering an alpha numeric nam e rather tha n a long string of numbe rs. Data Call Setup Enab le s the setti ng up of da ta [...]

Comp uter -Rel ate d C alli ng F eat ures 52 Data Restriction DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Data Restriction Protects a nalog data calls fr om bei ng distur bed b y an y of the system ’s ov err iding or ringing fe atures . It is admin istered at the sy stem le vel to se lecte[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 53 Multime dia Cal ling NOTE: The “ destinati on v oice end point” mi ght be an outgoi ng v oice trunk i f the destin ation v oice station is forw arded or c ov ered off -premises . Multime dia Call Han[...]

Comp uter -Rel ate d C alli ng F eat ures 54 Multime dia Cal ling DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 10. DEFINITY ECS M ultimedia Call Hand ling 1 One n umber acc ess 5 Call redirection 2 Multim ed ia ca ll com pl ex 6 Mul t imed ia co nfer enc ing 3 Multimed ia to voi ce co [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 55 Multime dia Cal ling Multimedia Call Redir ection to MM Endpoint A dual p or t mult imedia s tation ma y be a de stina tion of ca ll redirec tion fe atures su ch as call c ov erag e, f orwardin g, and st[...]

Comp uter -Rel ate d C alli ng F eat ures 56 Mul tim edi a A ppl ica tio ns Ser ver In te rf ace DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Multimedia Applications Server Interface The Multim edia Appl ications Ser ve r Interface pro vide s a link betw een the DEF INITY ECS and one o r more[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 57 IP Solution s NOTE: T o maximiz e v oice qua lity usin g IP Sol utions , yo u must conside r both y our hardw are and network con figurati ons. F or ex ample, w ith IP Softp hones , yo u can send th e au[...]

Comp uter -Rel ate d C alli ng F eat ures 58 IP Solution s DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 configure d as DEFI NITY -specific tie trunks , generic ti e trunks, o r direct-in ward -dial (DID) "pub lic" trunks . In add ition, the H.323 trunks sup por t ISDN feature s such[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 59 Integrated Workst ation Appl ications Integrated W orkstation A pplications Pa ssageW ay When y ou us e the P assageW a y adjunct appl ication, you can use y our W indow s PC deskto p to acc ess the DEFI[...]

Comp uter -Rel ate d C alli ng F eat ures 60 Integrated Workst ation Appl ications DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .book Page 60 Mond ay, Feb ruary 21, 2000 8:28 AM[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Hospital ity Feature s 61 Overv iew 5 —Hospitality F eatur es Overview The followi ng feat ures are de signed fo r use in t he hospit ality ind ustry . Othe r features listed else where m ay be of us e in this industry , how ev er . The Attend an[...]

Hospital ity Feature s 62 Hospita lity Serv ices DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Hospitality Services A system with Hospi tality en able d and Hos pitality P aram eter Reducti on disab led pro vides all sys tem capab ilities a nd supports all typ es of cus tomers . A system with [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Hospital ity Feature s 63 Property Ma nagemen t System (P MS) Digit to Insert/De lete Property Management System (PMS) Digit to Insert/Delete Man y custo mer confi gurat ions base th e room tel ephone e xtension on the room n umber by adding a n e [...]

Hospital ity Feature s 64 Station H unt Before C overage DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .book Page 64 Mond ay, Feb ruary 21, 2000 8:28 AM[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 65 Scheduli ng 6 —System Management Fe atur es Scheduling DEFIN ITY ECS’s function al sched uling al lows yo u to spe cify the time a command will be e x ecuted or to specif y that it should b e e x ecuted on a perio[...]

System Ma nagement Features 66 Security DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 The risks of unauthoriz ed acce ss can b e minim ized by c ombining the use of Remot e Network Acces s with the followi ng: ■ An unpub lis hed remote access numbe r ■ Deac tiv ate unass igned bar rier cod[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 67 Security Calli ng /C onn ecte d Pa rt y N u mbe r (C PN ) Restric tion Per Line CPN Restriction Users m ay blo ck th e Calli ng P ar ty Numbe r when origin ating calls. F or ISDN calls, the CPN Presen tation Ind icato[...]

System Ma nagement Features 68 DEFINITY Network Administration (DNA) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 CAMA - E911 T runk Gr oup This form admi nisters th e Centr alized A utomatic Message Ac counting (CAMA) trunks and pro vides Cal ler’s Eme rgency Ser vice I dentifica tion (CES[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 69 DEFINITY Site Adm inistrati on (DSA) regularl y , and view a history of DNA activity . DNA all ows for cut-thru t o sw itches a nd v oice mail sys tems, but it also offers the Gr aphically E nhanced D EFINITY I nterfa[...]

System Ma nagement Features 70 Troublesh oot ing DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 DCS A utomatic Cir cuit Assur ance Allow s a user or Att endant at one nod e to acti vate or deacti va te A utomatic Circuit Assuran ce refe rral c alls fo r the e ntire DCS network. T his tr anspar [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 71 Info rmation a nd Repo rts Va r i a b l e L e n g t h P i n g Prov ides an e nhancem ent to the p ing com mand includ ed in R7 .1. This e nhancem ent speci fies a lon ger pac k et to be se nt by ping and show s if a r[...]

System Ma nagement Features 72 Info rmation a nd Repo rts DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Char ge Inf ormation Provid es two wa ys to know th e appro ximate charge for calls made on outgoing trunks: ■ Advice of Charg e — F or ISDN trunks Advice of Charge (A OC ) collects[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 73 Info rmation a nd Repo rts Call De tai l Rec ordin g (CD R) Reco rds detail ed call i nformation o n incomi ng and ou tgoing ca lls for the purpose of c all accounting and sends thi s call information to a Call Detail[...]

System Ma nagement Features 74 Announcem en t s DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 ■ A utoma tic Route Se lection P attern Measureme nts ■ T runk Group Detail ed Measu rement s ■ Bloc kage Stu dy report ■ P or t Network and L ink Usage ■ Emergenc y and Jou r nal reports co[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 75 Administ ration With out Hardwa re Administration Without Hardwar e Allo ws y ou to ad minister teleph ones that are not yet phy sicall y present on the system. This fe ature w orks the sam e as adm inistr ation wi th[...]

System Ma nagement Features 76 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 T runk Gr oup Cir cuits T runks pro vide the comm unica tions lin ks betwe en DEFINITY ECS and ot her s witch es, includin g Central Offic e s witch es and oth er premis es s witches . T runks that [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 77 Trunk Mana gem ent A uxiliary T runks A uxili ar y trunks connect de vices in auxi liary cabinets with the D EFINITY ECS . Some of the f eatures th at are supp or ted with t his type of trunk are record ed announ ceme[...]

System Ma nagement Features 78 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 ISDN T r unks Giv es y ou a ccess to a vari ety of pub lic and priv ate ne twork services an d facilit ies . The ISDN stand ard cons ists of la yers 1 , 2, and 3 o f the Ope n System Interconne ct ([...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 79 Trunk Mana gem ent Figure 1 1. DEFINITY ECS an d ISDN 1 DEFINITY ECS 6 Private ISDN 2 DEFINITY ECS 7 Public ISDN 3 DEFINITY ECS 8 Public an d Private Ne tworks 4 Basic Rat e Interface Tel ephone 9 Central Off ic e Swi[...]

System Ma nagement Features 80 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Full ETSI Functionality The full s et of ETSI pu blic -netwo rk and private -netwo rk ISDN feat ures is offic ially supported. This inc ludes Lo ok-Ahead I nterflo w , Look-Ahead Routing, and Usage [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 81 Trunk Mana gem ent neces sar y to put se v er al ISDN- PRI narro wband channels into one wideba nd channe l to accom modate the nee ds of these a pplicati ons. This fe ature supports both European and North American s[...]

System Ma nagement Features 82 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 T andem In an Elec tronic T andem Netw ork, DEFINITY ECS provid es a v ariety of f eatures on a netwo rk-wide basis . Here are a few e xample s: ■ Unifo rm Dial Plan (UD P) — A uniqu e four- or [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 83 Trunk Mana gem ent Digital Multiplexe d Interfac e Supports two s ignaling tec hniques: bit-o r iented signaling a nd message-orie nted signali ng for direc t connec tion to ho st compu ters. Digit al Multip le x ed I[...]

System Ma nagement Features 84 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 T1 Interfaces When plan ning y our netw orking req uirements , one of the o ptions y ou s hould co nsider is multip le xing o ve r Digita l Services 1 (DS1) fa cilities . Used to co nnect swi tches [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 85 Automatic Routing Featur es A utomatic T ransmissi on Measur ement Syst em Measu res v oice an d data trunk facilit ies for sa tisfactory tran smissi on perf or mance . The measu rement repo r t contain s data on trun[...]

System Ma nagement Features 86 Automatic Routing Featur es DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 assign l ong-dista nce carrier-code s and DEF INITY ECS transla tes them. The system inserts codes a s nee ded t o g uar ante e a uto ma tic -ca rrier s ele cti on. AR S ca n ro ute c all s[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 87 Automatic Routing Featur es F acili ty Restri ction Le vels and T rav eling Clas s Marks Allows ce r tain c all s t o spe cif ic user s, whi le denyi ng t he same call s to ot her u ser s. For e xamp le, c er tain use[...]

System Ma nagement Features 88 Alarm Assi gnmen ts DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Subnet T runking Modifies the n umb er y ou di al so an AAR or AR S ca ll can route o v e r differe nt trunk g roups that ma y terminate in s witc hes with d ifferent di al plans . Subnet T r unkin[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 89 Alarm Assi gnmen ts Customer -Provi ded Equipment Alarm Prov ide s y ou w ith an ind ic ati on th at a sy st em alarm has oc cu rred and tha t the DEFINITY ECS has attempted to conta ct a service organi zation. A d ev[...]

System Ma nagement Features 90 Alarm Assi gnmen ts DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .book Page 90 Mond ay, Feb ruary 21, 2000 8:28 AM[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 91 7 —Call Center F eatures DEFIN ITY Call Center appli cations are desig ned to efficientl y conne ct each cal ler with the representa tiv e best sui ted to s er ve that cal ler . Th e DEFIN ITY ECS begi ns the p rocess b[...]

Call Cent er Fe atu res 92 DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 12 . A DEFINITY Call Center 1 Your Of fice Build ing 8 Centre Vu Su per vis or 2 DEFINITY ECS 9 CallVisor Adju nct Switch Appl ica tio ns In te rfa ce 3 Remote Agents Using DEFINITY Extender 10 INTUITY Conv ers ant[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 93 Automatic Call Distribution (ACD) A utomatic Call Distribution (A CD) A CD is the ba sic b uildin g b loc k for Call Center appli cations . A CD offers y ou a method for distrib uting incomin g calls efficient ly and eq u[...]

Call Cent er Fe atu res 94 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 13. A Basic Example of Automatic Ca ll Distribution 1 DEFINITY ECS 5 Group C : Genera l Infor mation 2 Inco mi ng Lin es 6 Queues 3 Group A: Business Travel 7 Ca ll Cove rage to Gr[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 95 Automatic Call Distribution (ACD) Agent Ca ll Handling Allo ws yo u to ad minister functions that A CD age nts use wh en han dling incom ing call s. Y ou define sp ecific agent ca pabilities an d can plan capaci ties base[...]

Call Cent er Fe atu res 96 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 to de v elop more precise staffing f orecastin g models or use it with sche dule-adhe rence pack ages to ensure tha t agent s are perfo rming sched uled act ivities a t the sch eduled tim[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 97 Automatic Call Distribution (ACD) Enhance d information fo rward ing allo ws Cal l Center rela ted information to be pas sed tra nsparentl y ov er so me pu blic networks an d non-QS IG or QSIG private netw orks using code[...]

Call Cent er Fe atu res 98 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 When answeri ng a call , the answer i ng ag ent will see t h e inf or ma tio n (s uc h as t he n ame) associa ted with the VDN on their dis pla y and c an respond to the ca ll with knowle[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 99 Automatic Call Distribution (ACD) Call Prompting Allo ws the sy ste m to c ol lec t i nfo rmation from the call ing pa rty and di rec t th e c all s vi a C al l V ectorin g. The cal ler is v erbal ly prompted by th e syst[...]

Call Cent er Fe atu res 100 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 This refin ed skill definiti on capabi lity all ows you to organiz e cal l handlin g based o n custome r , pro duct, and language , for e xam ple. Add/Remo ve S kills Allow s an ag ent u[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 101 Automatic Call Distribution (ACD) This fea ture offers c all mana gement contro l and reporting at a lo w cost for C all Centers of up to 20 00 agents . The BC MS c ollects and pr ocesse s DEFI NI TY ECS’ s ACD call da[...]

Call Cent er Fe atu res 102 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Dual Links to CMS Provid es an add itional TC P/IP link to a separa te CMS fo r full, dup licated CM S data collecti on functio nal ity an d High a v ailab ili ty CMS co nfi gur ation . [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 103 Call Charge Informa tion Reserv e Agent Time in Queue Activ ation This fe ature acti vat es a re serve agen t if a ski ll’s e xpec ted w ait time (EWT) e xceed s a pre-d etermined thresh old or if th e call’s time in[...]

Call Cent er Fe atu res 104 ASAI (Adjunct Switch Applica tion Interfa ce) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 ■ P er iodic Puls e Met ering — F or non -ISDN trunks P er iodic Pulse Meterin g accu mula tes pul se s tr ansmi tted fro m the pub lic netw ork at periodic i ntervals d [...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 105 CTI (Comp uter Teleph ony Integ ration) Fle xib le Billi ng is a v ailab le in th e U .S . for use w ith A T&T MultiQue st® 900 V ar i -A-Bill TM Service. Fl ex ible billing requires a CallVisor Adjun ct-Switc h App[...]

Call Cent er Fe atu res 106 ATM DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 AT M A TM T runking Provi des Call c ent ers w ith an alt er nat ive to T 1/E1 fac ili t ies f or var iou s pr ivate netwo rki ng configur ation s A TM W AN PNC Enabl es y ou to me rge togeth er separ ate, ge ogr aph[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 107 Pri vate N etw ork A cces s 8 —Pri vate Netw orking F eatur es Priv ate Network Access Allo ws cal ls to othe r system s in a priv ate ne twork. The se calls do not u se the pub lic netw ork. The y are route d ov[...]

Private Ne tworking Fea tures 108 ATM-Circuit Emulation Serv ice (ATM-CES) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 A TM- Circuit Emulation Service (A TM -CES) A TM-CES (Circuit-Em ulation Ser vice) lets the DEFINITY ECS em ulate an ISDN-PRI tr unk on an A TM fac ili ty . Thes e vir tu al[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 109 Uniform Dial Plan (UDP) Figure 14. DEFINITY ECS as Part of a DCS Unif orm Dial Plan (UDP) A unique four- or fiv e-digit n umber as signed t o each st ation o n the netw ork. Uniform numb ering giv es each sta tion [...]

Private Ne tworking Fea tures 110 Uniform Dial Plan (UDP) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant F eat ures Tha t W ork Ove r the Networ k ■ Attendan t Control of T r unk Group Acce ss ■ Attendan t Direct T runk Group Selec tion ■ Phone Di splays ■ DCS Busy V erificati[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 111 QSI G DCS Over IS DN-PRI D-channel Enhance s DCS by al low ing acce ss to the publ ic netwo rk for DCS c onnectio ns betw een DCS s wi tch nodes . With this featu re (also kno wn as DCS+), DCS fea tures are n o lon[...]

Private Ne tworking Fea tures 112 QSI G DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Manufactur er -Specif ic Inf ormat ion (MSI) QSIG han dles non -standardi zed information that i s specific to a particular PBX or network. This information is k nown as Manuf acturer Spe cific Information (M[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 113 QSI G ■ If QSIG Call F orwardi ng with Bus y/Do n’t Ans w er is acti vat ed and a s tation is idle but the ca ll is not ans were d, a call is div er ted afte r a specif ied num ber of rings. These f eatures are[...]

Private Ne tworking Fea tures 114 QSI G DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 QSIG Centraliz ed Attendant Ser vice (CAS) Provid es y ou w ith th e c apa bi lity t o h a v e all you r Atte nd ants i n o ne loc ati on , s erving us ers in mul tiple loc ations . QSIG CAS d oes not u tiliz[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 115 QSI G Call Coverage and CAS When a t runk has b oth CAS and V ALU Call Co v erag e activ ated, the co ve rage dis pla y information is p rovid ed on calls that co ver fro m a bran ch PBX to the main PBX. P ath repl[...]

Private Ne tworking Fea tures 116 QSI G DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .book Page 11 6 Mon day, Fe bruary 21 , 2000 8:28 AM[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Adjunct System s 117 Voice Mess agi ng and Response 9 —Adjun ct Systems V oice Messaging an d Response DEFINITY A UDIX While m an y v oice me ssaging system s require s eparate equip ment and connecti ons, t he DEFINITY A UDIX System ea sily inst[...]

Adjunct System s 118 Voice Mess agi ng and Response DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 ■ System Broa dc ast allow s y ou to se nd broa dcast me ssages as regula r vo ice messages , or as messa ges that reci pients he ar as the y log in ■ AUDIX Directory , allo ws yo u to lo ok u[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Adjunct System s 119 Voice Mess agi ng and Response I NTUITY A UDIX I NTUITY Messaging So lutions essentia lly offers the sam e user feat ures as the D EFINITY A UDIX System, plus the follo wing feature s: ■ Fax Me ssaging allow s y ou to h andle[...]

Adjunct System s 120 Voice Mess agi ng and Response DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Mode Code Interface DEFINITY ECS supports an analog Mode C ode interf ace for co mmuni catio ns with I NTU ITY A UDIX and ot her v oice mail systems using th e same i nterface. This inte rface emp[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Adjunct System s 121 Voice Mess agi ng and Response ha ve access to sophis ticated p hone-bas ed services. Adv anced telephon e featu res pro vide in telligen t call-tr ansfer ca pabili ties and allow y ou to use t he system i n yo ur e xist ing te[...]

Adjunct System s 122 Call Cen ter (See C all Cente r Featur es) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Center (See Call Center Featur es) PassageW ay Lucent T echnol ogies P assageW ay produc ts bring the teleph one and th e personal computer to gether into an in teg ra ted v o ice[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Adjunct System s 123 Call Cen ter (See C all Cente r Featur es) Figure 1 5. PassageW ay Direct Conne ct Configurations 1 2- or 4-wire DCP Port 5 Personal Computer 2 Auxilia ry Power 6 2-wire DCP Port 3 DCP T elephone 7 8411 D CP Telep hone w/ Pas s[...]

Adjunct System s 124 Wire les s DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Wirele ss The DEFINITY Wireless Bus iness Syst em relies on the DEFINIT Y ECS system to manage m obility . It uses P ersonal Wirel ess T elecomm unicat ions tec hnolog y , which is a leading protocol i n the United S[...]

DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Index 125 IN Index Numeric s 6200-seri es analo g telep hones , 16 6400 telephones , 15 8400 telephones , 15 8410B telep hones , 16 9400 telephones , 15 9403 telephones , 15 9410B telep hones , 15 9410D t elep hones , 15 9434 telephones , 15 A ac c[...]

Index 126 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 Bulletin Board , 72 , 117 C ca bi n e t s , 3 Call Center ag ent s , 95 routing , 91 Call Detail R ec ord ing , 56 Call Mana g ement BCMS , 100 CentreV u , 101 c aller ID , 33 Calls restric tion , 67 c alls a cco u n t i n g , 121 bl o ck i[...]

Index 127 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 d ual p ort multimed ia station , 55 E E1 , 83 emerg enc y c alls , 31 , 45 , 68 enhanc ed p rivat e switc hed c ommuni c a- t i o n s s e r v i c e ( EPSC S) , 77 E urop hones , 15 exp ansion p ort networks de s cr i pt i o n , 2 Ex p a n [...]

Index 128 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 L LAN C-LAN , 56 c onnec tivity , 56 Gateway , 56 leaving messag es , 36 Long Hold R ec all , 19 M mailb oxe s, AUDIX , 11 7 makin g c a lls , 44 manag ement ca l l s , 10 0 p rop erty , 62 syste m , 65 messages , 36 , 11 7 announcements , [...]

Index 129 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 rep orts , 71 historical , 101 manag em ent , 101 real-tim e , 101 r o o m n um be r s di a l i n g pl a n , 63 routing Call Ce nter c alls , 91 features , 85 S sec urity , 65 s e l f - a dm i n i st e r e d t e l e ph o ne s , 16 site , 69[...]

Index 130 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 W W AN connec tivity , 11 W ind ows inte rfac e , 122 Wi r e l e s s , 124 work i ng fr om ho me , 38 X X -S tation M ob ility , 17 233002_1 .book Page 13 0 Mon day, Fe bruary 21 , 2000 8:28 AM[...]