Multi-Tech Systems MVP210/410/810 manuale d’uso

MultiVOIP ® V oice/Fax over IP Gateways MVP210/410/810 MVP210/410/810-SS MVP210/410/810-FX User Guide[...]

Multi-Tech Systems, Inc. 2 User Guide S000383D Analog MultiVOIP Units (Mod els MVP210, MVP410, MVP810) (Models MVP210-SS, MVP410-SS, MVP810-SS) (Models MVP210-FX, MVP410-FX, MVP810-FX) Upgrade Unit (Model MVP428) This publication may not be reproduced, in whole or in part, without prior expressed written permi ssion from Multi- Tech System s, Inc. [...]

Multi-Tech Systems, Inc. 3 CONTENTS Chapter 1 – Descripti on and Specifi cations .................................................................................... .................. 6 Introduction .................................................................................................................. .................................[...]

Multi-Tech Systems, Inc. 4 Regional .......................................................................................................................................................................... 62 SMTP .......................................................................................................................... ............[...]

Multi-Tech Systems, Inc. 5 Downloading IFM Firmware ...................................................................................................... .................................... 121 Setting and Downloadi ng User De faults ......................................................................................... ........................[...]

Multi-Tech Systems, Inc. 6 Chapter 1 – Description and Specifications Introduction The MultiVOIP gateways, MVP210, M VP410, and MVP810 provide toll-free voi ce and fax communications over the Internet or an Intranet. By integr ating voice and fax into your existing dat a network, you can reali ze substantial savings on inter-office long distance [...]

Chapter 2: Quick Start Multi-Tech Systems, Inc. 7 Interface While the web interface appears differs slightly, its content and organization ar e essentially the same as that of the Windows interface (except for loggin g). These will be addressed in the following chapters. Front Panel LEDs Active LEDs On both the MVP410 and MVP810 models, there are e[...]

Chapter 2: Quick Start Multi-Tech Systems, Inc. 8 Specifications MVP210 models MVP410 models MVP810 or MVP410 + 428 Operating Voltage/Current External transformer: 3A @5V 100-240 VAC 1.2 - 0.6 A 100-240 VAC 1.2 - 0.6 A Mains Frequencies 50/60 Hz 50/60 Hz 50/60 Hz Power Consumption 19 watts 29 watts 46 watts Mechanical Dimensions 1.4” H 6.2” W x[...]

Multi-Tech Systems, Inc. 9 Chapter 2 – Installing and Cabling the MultiVOIP Introduction The MVP210 MultiVOIP models are tabletop units tha t can be handled easily by one person. However, the MVP410 and MVP810 MultiVOIPs are somewhat hea vier units. When these units are to be installed into a rack, two able-bodied persons should particip ate. Ple[...]

Chapter 2: Installing and Cabling the MultiVOIP Multi-Tech Systems, Inc. 10 Rack Mounting Instructions for MVP410 & MVP810 The MultiVOIPs can be mounted in an in dustry- standard EIA 19-inch rack enclosure. Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or m u lti-unit enclosure by following the[...]

Chapter 2: Installing and Cabling the MultiVOIP Multi-Tech Systems, Inc. 11 Cabling Procedure for MVP210 Cabling involves conne cting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your Mult iVOIP to the power connector o n the back of the MultiVOIP and to a live AC outlet as shown in the figure below. Th[...]

Chapter 2: Installing and Cabling the MultiVOIP Multi-Tech Systems, Inc. 12 For DID channels only For any channel on which you are using the DID interfac e type, you must change t he jumper on the MultiVOIP circuit card. DID is not supp orted on the –SS or –FX models. 1. Disconnect power. Unplug the AC power co rd fr om the wall outlet or from [...]

Chapter 2: Installing and Cabling the MultiVOIP Multi-Tech Systems, Inc. 13 Cabling Procedure for MVP-410/810 Cabling involves conne cting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in the [...]

Chapter 2: Installing and Cabling the MultiVOIP Multi-Tech Systems, Inc. 14 5. If you intend to configure the MultiVOIP remotely using the MultiVOIP Windows interface, connect an RJ-11 phone cable betwee n the Command Modem connector ( not avail able on the –SS or –FX series ) and a receptacle served by a telco POT S line. See Figure 2-6 below.[...]

Chapter 2: Installing and Cabling the MultiVOIP Multi-Tech Systems, Inc. 15 Figure 2-8. MVP-410/810 Channel Jumper Settings 5. Position the jumper for each DI D channel so that it does not connect the two ju mper posts. For DID operation of a VOIP channel, the MultiVOIP will work properly if you simply remove the jumper altogeth er, but that is ina[...]

Multi-Tech Systems, Inc. 16 Chapter 3 – Software Installation Introduction Configuring software for your Mult iVOIP entails three tasks: Loading the software onto the PC (this is “Software In stallation” and is discu ssed in this chapter). Setting values for telephony and IP parameters that w ill fit your system (details are in Cha pter 4). E[...]

Chapter 3: Software Installation Multi-Tech Systems, Inc. 17 Figure 3-2: Welcome screen Press Enter or click Nex t to continue. 5. Follow the on-screen instructions to insta ll your MultiVOIP software. The first screen asks you to choose the destination for the MultiVOIP software. Figure 3-3: Destination Choose a location and click Next. 6. At the [...]

Chapter 3: Software Installation Multi-Tech Systems, Inc. 18 7. On the next screen you can select the COM port that the command PC will use when commu nicating with the MultiVOIP unit. After software installation, the COM port can b e re-set in the MultiVOIP Software (from the sidebar menu, select Connection | Setti ngs to access the COM Port Setup[...]

Chapter 3: Software Installation Multi-Tech Systems, Inc. 19 Setup Overview With the software now installed, you are ready to get your MultiVOIP set up and working. There are a few necessary settings that need to be entered in the conf iguration software to achieve this and they are noted in the action lists for the categories below. The following [...]

Chapter 3: Software Installation Multi-Tech Systems, Inc. 20 Ethernet/IP A unique LAN IP address is required for the MultiVOIP unit as well as a su bnet mask and Gateway IP for minimal functionality. Other settings in this ca tegory pertain to specific features a nd protocols that can be used, but are not necessary for basic operation. Detail s for[...]

Chapter 3: Software Installation Multi-Tech Systems, Inc. 21 Voice/Fax The individual channel s must be set up before use. The Co py Channel button can save a lot of time during this step if channels are to be set with the same paramete rs. Some options shoul d be noted for future changes if necessary, but the defaults are likely to work without ad[...]

Chapter 3: Software Installation Multi-Tech Systems, Inc. 22 Actions: • Select Channel o Choose channel parameters:  Set the Fax parameters to meet your needs • Set Max Baud Rate to match fax machine (2400 to 14400 bps) • Fax Volume should not be changed as it may impair function • Jitter Value affects the time for packet reassembly • [...]

Chapter 3: Software Installation Multi-Tech Systems, Inc. 23 Interface The Interface Parameters are the teleph ony settings that are to be applied to the individual MultiVOIP chann els. Configure each channel for the type of interface you are using. Ch annel 1 is selected by default. Note: Feature options are enabled or un available de pending on t[...]

Chapter 3: Software Installation Multi-Tech Systems, Inc. 24 Actions: • Select Channel o Select Interface Type: FXS, FXO, E&M or DID ( FXS/FXO only for –SS and –FX series ) o Regeneration  Choose how signal is rege nerated; as Pulse or DTMF o Inter Digit Timer  Time the MultiVOIP waits between digits o Message Waiting Indication is [...]

Chapter 3: Software Installation Multi-Tech Systems, Inc. 25 Call Signaling There are three choi ces for Call Signaling: H.323, SIP and SPP, the –SS models only suppo rt SIP and the –FX models support SIP and SPP, but not H.323 . It is best to select one of these as the protocol to be used, rather than mixing them. Single Port Protocol (SPP) is[...]

Chapter 3: Software Installation Multi-Tech Systems, Inc. 26 Actions: • Configure your chosen Call Signal type o H.323 ( not supported by –SS and –FX seri es )  Use Fast Start (may be needed for third-party vendor compatibility)  Signaling Port (default is 1720)  Register with Gatekeeper (needed if the VOIP is to be controlled by a g[...]

Chapter 3: Software Installation Multi-Tech Systems, Inc. 27 Regional Select the country or region that the MultiVOIP unit will operate in, or us e the custom option if the available settings are not adequate. Figure 3-11: Regional Parameters Actions: • Select the choice that matches the location of the MultiVOIP from the Country/Region field o I[...]

Chapter 3: Software Installation Multi-Tech Systems, Inc. 28 Phone Book Without a populated phone book, the VOIP unit is un able to translate call traffic. You will need the information for both a local and any remote sites that are to be use d. Detailed descriptions and examples are available in chapter 5. Figure 3-12: Phone Book screens[...]

Chapter 3: Software Installation Multi-Tech Systems, Inc. 29 Actions: • Select Outbound Phone Book o Select Add Entry o Accept Any Number may be selected to a llow unmatched destinati ons an alternative o Enter the number necessary to get out from the PBX system followed by the calling code of the destination in the Destination Pattern field o En[...]

Multi-Tech Systems, Inc. 30 Chapter 4 – Configuring Your MultiVOIP Introduction There are two methods of using your MultiVOIP; one is through a web inte rface, and the other is through the Windows software interface. There are eight ne cessary parameters that must be set for the MultiVOIP unit to operate properly, with some additional settings th[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 31 How to Navigate Through the Software The MultiVOIP software is launched fro m the Start butt on and is found in the All Programs area und er the title of MultiVOIP x.xx (where x represents version numb er). The top option is “Configuration” – choose this. Within the software, there [...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 32 Ethernet/IP This section covers the Ethernet settings needed for the Mult iVOIP unit. In each field, enter the values that fit the network to which the MultiVOIP will be connected to. For m any of the settings, the def ault values will work best – try these settings first unless you kno[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 33 Ethernet/IP Parameter Definitions Field Name V alues Desc ription Ethernet Parameters Packet Prioritization (802.1p) Y/N Select to activate prioritization under 80 2.1p protocol (described belo w). Frame Type Type II, SNAP Must be set to matc h network’s frame type. Default is Type II. [...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 34 Ethernet/IP Parameter Definitions (continued) Field Name V alues Desc ription Dif f Serv Parameter fields Diff Serv PHB (Per Hop Behavior) values pert ain to a differential prioritizing sy stem for IP packets as handled by Diff Serv-compatible routers. T here are 64 values, each with an e[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 35 Voice/Fax Setting the Voice/FAX Parameters. The Vo ice/Fax section needs to be set for each cha nnel to be used. However, once you have established a set of Voice/FAX param eters for a particular channel, you can apply this entire set of Voice/FAX parameters to another cha nnel by using t[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 36 Voice/Fax Parameter Definitions Field Name V alues Desc ription Default -- When this button is clicked, al l Voice/ FAX parameters are set to their default values. Select Channel 1-2 (210) 1-4 (410) 1-8 (810) Channel to be configured is s elected here. Copy Channel -- Copies the Voice/FAX[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 37 Voice/Fax Parameter Definitions (continued) Coder Parameters Coder Manual or Automatic Determines whether selection of coder is manual or autom atic. When Automatic is selected, the local and re mote voice channels will negotiate the voice coder to be used by selecting the h ighest bandwi[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 38 Voice/Fax Parameter Definitions (continued) Field Name V alues Description AutoCall/Offhook A l ert Parameters Auto Call / Offhook Alert AutoCall, Offhook Alert The A utoCall option enables the local MultiVOIP to call a remote MultiVOIP without the user having to dial a Phone Dir ectory D[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 39 Voice/Fax Parameter Definitions (continued) Field Name V alues Description Dynamic Jitte r Dynamic Jitter Buffer Dynamic Jitter defines a minimum and a maximum jitter v alue for voice communications. When receiv ing voice packets from a remote MultiVOIP, varying delays bet ween packets ma[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 40 Interface The Telephony Interface parameters are set individu ally for each channel and include the lin e types as well as some specific situational settings for thos e that need them. The kinds of parameters for which values must be chosen depend on the type of telephony supervi sory sig[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 41 FXS Loop Start Parameters The parameters applicabl e to FXS Loop Start are shown in the figure below and descri bed in the table that follows. Figure 4-4: FXS Loop Start parameters FXS Loop Start Interface: Parameter Definitions Field Name V alues Desc ription Dialing Options fields FXS ([...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 42 FXS Loop Start Interface: Parameter Definitions (continu ed) Field Name V alues Desc ription Flash Hook Options field s Generation -- Not applicable to FXS interface Detection Range for Min. and Max., 50 - 1500 milliseconds For a received flash hook to be regarded as such by the MultiVOIP[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 43 Message Waiting Message Waiting Indication is a feature that disp lays an audible or visible indication that a message available. A type of message waiting is soundin g a specia l dial tone (called stutter dial tone), lighting a light, or indicator on the phon e. When a user enables a sub[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 44 FXO Parameters The parameters appli cable to the FXO telephony interface type are shown in the figure below and described in the table that follows. Figure 4-6: FXO parameters[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 45 FXO Interface: Parameter Definition s Field Name V alues Desc ription Interface Type FXO Enables FXO functionality Dialing Options Regeneration Pulse, DTMF Determines whether digi ts generated and sent out will be pulse tones or DTMF. Inter Digit Timer 1 to 10 seconds This is the length o[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 46 FXO Supervision When the selected Interface type is FXO, the Supervision button is active. Click on this button to access call answering sup ervision parameters and call disconnect ion pa rameters that relate to the FXO interface type. Figure 4-7: FXO Supervision The table below describes[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 47 FXO Supervision Parameter Definitions Field Name V alues Desc ription Answer Superv ision fields Current Reversal Y/N When this option is select ed, the FXO interface sends notic e to make connection upon detecting current reversa l from the PBX (which occurs when the called extension g o[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 48 FXO Supervision Parameter Definitions (con tinued) Field Name V alues Desc ription Disconnect Superv i sion fields DTMF Tone Enables supervision of call di sconnection using DT MF tones. DTMF Tone Pairs High Tones Low Tones 1 2 3 A 697Hz 4 5 6 B 770Hz 7 8 9 C 852Hz * 0 # D 941Hz 1209Hz 13[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 49 E&M Parameters The parameters appli cable to the E&M telephony interface type are shown in the figure below and described in the table that follows. Only the analog MVP210/410/8 10 models support the E&M interface, the -SS and -FX models do not. Figure 4-8: E&M parameters[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 50 E&M Interface Parameter Definitions Field Name V alues Desc ription Interface E&M Enables E&M functionality Typ e I – V Type of E&M interface being used – the individu al types are detailed below. Default = Type II . Mode 2-wire or 4-wire Each E&M interface type ca[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 51 E&M Interface Types There are five different types of the E&M interfac e and the MVP210/410/810 models su pport them all; but Type IV is largely unused and will not be detailed in th is section. The figures bel ow will show the pin assignments for the MVP RJ48 connect or when used[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 52 DID Parameters The parameters appli cable to the Direct Inward Dial (DID) telephony interface t ype are shown in the figure below and described in the table that follows. The DI D interface allows one phone line to direct incoming calls to any one of several extensions wi thout a switchbo[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 53 Call Signaling There are three types of Call Signali ng available: H.323, SIP and SPP. Each type has some individual features that may make it more appealing to use than the others, dependi ng on your needs. The –SS and –FX models do not support H.323 signaling. H.323 H.323 is an ITU-[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 54 H.323 Call Signaling Parameter Definitions . Field Name V alues Desc ription Use Fast Start Y/N Enables the H. 323 Fast Start procedure. May n eed to be enabled/disable d for compatibility with third-party VOIP gate ways. Signaling Port port Default: 1720 (H.323) Register with Gatekeeper [...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 55 SIP Session Initiation Protocol is the seco nd option availabl e for application layer control of the MultiVOIP. The fields are detailed in the table below. Figure 4-14: SIP call signaling[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 56 SIP Call Signaling Parameter Definitions Field Name V alues Desc ription SIP Proxy Parameters Signaling Port port Port number on which the MultiVOIP UserAg ent software module will be waiting for any incoming SIP requests. Default = 5060 Use SIP Proxy Y/N Allo ws the MultiVOIP to work in [...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 57 SIP Server Configuration The MultiVOIP 210/410/810-SS models have the additional ca pability of SIP survivability. The settings for SIP server mode are detailed below. Figure 4-15: SIP Server configuration SIP Server Configuration Pa rameter Definitions Field Name V alues Desc ription Ope[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 58 SIP Server: Predefined Endpoint Parameters. In this screen you will specify the VOIP gateways that will depend on the MVP-SS unit either as their primary SIP server (if the MVP-SS is used in “Stand-Alone” mode, as set in the SIP Server | Configuration screen) or as their backup SIP se[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 59 SPP Single Port Protocol was developed by Multi-Tech to allow for dynamic IP addressing when it is set to Registrar/Client mode. The other choice, Direct m ode, has IP addresses assigned to the gateways. Th e table below describes all fields in the general SPP Call Signaling screen. The ?[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 60 SPP Call Signaling Parameter Definitions Field Name V alues Desc ription Mode Direct, Client, or Registrar In direct mode , all VOIP gateways have static IP addresses assigned to them. In registrar/client mode , one VOIP gateway serves as registrar and all other gateways, being its client[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 61 SNMP If you intend to manage your MultiVOIP remotely using the MultiVoipManager soft ware, you will need to set the Simple Network Managem ent Protocol parameters. To make the MultiVOIP controllable by a remote PC running the MultiVoipManager software, chec k the “Enable SNMP Agent” b[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 62 Regional The Regional Paramete rs are used to set the phone signa ling tones and cadence s. For the country selected, the standard set of frequency pairs will be listed for dial t one, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), ring tone, and other, more specialized ton[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 63 “Regional Parameter” Definitions Field Name V alues Desc ription Country /Region USA, Japan, UK, Custom Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, busy tone , unobtainable tone (fast busy tone), survivability tone (tone heard briefly, 2[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 64 “Regional Parameter” Definitions (continued) Field Name V alues Desc ription Country Selection for Built-In Modem ( not applicable to MVP210) country name MultiVOIP units operating with the X.06 software release (and above) include a built-in modem. T he administrator can dial into th[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 65 SMTP Setting the SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is appli cable when the VOIP administrator has chosen to receive log report s by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SM TP” in the SMTP P[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 66 “SMTP Parameters” Defi nitions Field Name V alues Desc ription Enable SMTP Y/N In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, yo u must also select “SMTP” in the Logs screen. Requires Authentication Y/N If this checkbox is c[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 67 The SMTP Parameters dialog box has a secon dary dialog box, accessed by the Select Fields button, that allows you to customize email logging. The MultiVOIP software logs dat a about many aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which [...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 68 RADIUS In general, RADIUS is concerned with authentication, aut horization, and accounting. The MultiVOIP suppo rts the accounting and authentication function s. The accounting function is well suited for billing of VOIP telephony services. In the Select Attributes secondary screen (acces[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 69 The fields of the RADIUS screen a re described in the table below. RADIUS Screen Field Definitions Field Name V alues Desc ription Enable Accounting Y/N When checked, the MultiV OIP will access the accounting functiona lity of the RADIUS server. Server Address n.n.n.n IP address of the RA[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 70 Logs/Traces The Logs/Traces screen lets you choose how the VO IP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of three ways: • in the MultiVOIP program (interface), ?[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 71 NAT Traversal Setting the NAT Traversal parameters. NAT (Network Address Translation) parameters are appli cable only when the MultiVOIP is operating in SIP mode. STUN (Simpl e Traversal of UDP through NATs (Net work Address Translation)) is a protocol f or assisting devices behind a NAT [...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 72 Supplementary Services Supplementary Services features derive from the H. 450 stand ard, which brings to the VOIP telephony functionality once only available wi th PSTN or PBX telephony. Even t hough the H.450 standard refers only to H.323, Supplementary Services are still applicable to t[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 73 Supplementary Services Parameter Definitions Field Name V alues Desc ription Select Channel 1-2 (210); 1-4 (410); 1-8 (810) The channel to be configured is selecte d here. Call Transfer Enable Y/N Select to enable t he Call Transfer function in the VOIP unit. This is a “blind” transfe[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 74 Supplementary Services Definitions (continued) Field Name Description Calling Party, Allowed Name Type (CNI) If the ‘home’ VOIP unit is originating the call and Calling Party is selected, then the identifier (from the Caller Id field) will be sent to the remote VOIP unit being called.[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 75 Save Settings Save & Reboot Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save Setup in the sidebar, then Save & Reboot . Creating a User Default Configuration. When a “Setup” (compl ete groupi[...]

Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 76 Troubleshooting Software Issues In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change a s detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the Mu[...]

Multi-Tech Systems, Inc. 77 Chapter 5 – Phone Book Configuration Introduction When a VOIP serves a PBX system, it’s important that the operation of the VOIP be transparent to the telephone end user. That is, the VOIP should not entail the dialing of extra digits to reach users else where on the network that the VOIP serves. On the contrary, VOI[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 78 Phonebook Starter Configuration This section will walk you through the p hone book setup with examples that will aid in enteri ng the correct numbers needed to have the MultiVOIP working correctly. To do this part of the setup, you n eed access to another VOIP that you can call to condu[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 79 5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits from step 4 followed by the digits from step 3. North America, Long-Distance Example Euro, National Call Example Euro, International Call Example Seattle/Chicago system. Answer : enter [...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 80 Inbound Phonebook 1. Open the MultiVOIP program. ( Start | MultiVOIP xxx | Configuration ) 2. Go to Phone Book | Inbound Phonebook | Add Entry . 3. In the “Remove Prefix” field, ent er your local calling code (a rea code, country code, city code, etc.) preceded by any other “acces[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 81 Phone Book Descriptions Outbound Phone Book/List Entries Fields in the “Details” section will differ depending on the protocol (H .323, SIP, or SPP) of t he selected list entry to which the details pertain. Figure 5-1: Outbound Phone Bo ok[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 82 Add/Edit Outbound Phone Book Figure 5-2: Add/Edit screen Enter Outbound Phone Book data for your MultiVOIP unit. Note that the Advanced button gives a ccess to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implem ented in a secondary screen (as described after[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 83 Add/Edit Outbound Phone Book: Field Definitions Field Name V alues Desc ription Accept Any Number Y/N When checked, “Any Number” appear s as the value in the Destin ation Pattern field. The An y Nu m b e r feature works differently depending on whether or not an external routing dev[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 84 Add/Edit Outbound Phone Book: Field Definitions (continued) Field Name V alues Desc ription SIP Fields Use Proxy Y/N Select if proxy server is used. Transport Protocol TCP o r UDP VOIP administrator must choose bet ween UDP and TCP transmission protocols. UDP is a high-speed, low-overhe[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 85 Clicking on the Advanced button brings up the Alternate Routing secon dary screen. This feature provides an alternate path for calls if the primary IP network can not carr y the traffic. Often in cases of failure, ca ll traffic is temporarily diverted into the PSTN. However, this featur[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 86 Inbound Phone Book/List Entries The “Details” and “Registration Option s” sections will display information based on the setup and protocols chosen. The “Subscription Options” a rea is used in conjunction with a Voice Mail Server. Figure 5-5: Inbound phonebook entries[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 87 Add/Edit Inbound Phone Book Figure 5-6: Add/Edit Inbound Phone Book[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 88 Enter Inbound Phone Book data for your MultiVOIP. The fields of the Add/Edit Inbound Phon e Book screen are described in the table belo w. Add/Edit Inbound Phone Book: Field Defini tions Field Name V alues Desc ription Accept Any Number Y/N When checked, “Any Number” appe ars as the[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 89 Authorized User Name and Password for SIP To enable the Registration Options on the Add/Edit I nbound Phone Book, you have to activate Use SIP Proxy Option on the Call Signaling, SIP Parameters Screen. Then add the IP address for the Primary Proxy in the SIP Proxy Parameters. This allow[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 90 Phonebook Examples North America The following example demonst rates how Outbound and Inbound Phoneb ook entries work in a situation of multiple area codes. Consider a comp any with offices in Minneapolis and Baltimore. Notice first the area code situation in those two cities: Minneapol[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 91 The screen below shows Outbou nd Phonebook entries for the VO IP located in the company’s Baltimore facility. Figure 5-9: Baltimore example The entries in the Minneapolis VOIP’s In bound Phonebook match the Outbound Phonebook entries of the Baltimore VOIP, as shown below. Figure 5-1[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 92 The simplest case is a call from Baltimore to a phone within the Minneapolis/St. Paul area code where the company’s VOIP and PBX are located, namely 763. In that case, that local VOIP removes 1763 and dials 9 to direct the call to its local 7-digit PSTN. Finally, consider the longest [...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 93 Europe The most direct use of the VOIP system is making ca lls between th e offices where the VOIPs are located. Consider, for example, the Wren Clothing Comp any. This company has VOIP-equipped offices in London, Paris, and Amsterdam, each served by its ow n PBX. VOIP calls between the[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 94 This next example will have the following features: • Employees in all cities will be able to call each ot her over the VOIP system using 4-digit extensions. • Calls to Outer London and Inner L ondon, greater Amsterda m, and greater Paris will be accessible to all company offices as[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 95 An outline of the equipment setup in these three office s is shown below. Figure 5-17: Setup example[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 96 The screen below shows Outbou nd Phone Book entries for the VOIP located in the compan y’s London facility. Figure 5-18: London example outbound The Inbound Phone Book for the Londo n VOIP is shown below. Figure 5-19: London example inbound NOTE: Commas are allowed in the In bound Pho[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 97 The screen below shows Outbou nd Phone Book entries for t he VOIP located in the compan y’s Paris facility. Figure 5-20: Paris example outbound The Inbound Phone Book for the Paris VOIP is sho wn below. Figure 5-21: Paris example inbound[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 98 The screen below shows Outbou nd Phone Book entries for the VOIP in the company’s Amsterdam fa cility. Figure 5-22: Amsterdam example outbound The Inbound Phone Book for the Amsterdam VOIP is sho wn below. Figure 5-23: Amsterdam example inbound[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 99 Variations of Caller ID The Caller ID feature has depen dencies on both the telc o central office and the Mu ltiVOIP phone book. See the diagram series below: IP Networ k xxxy yyzzzz J.Q. Public xxxyyyzzzz J.Q. Public Cent ral Office with standard telephony Call er ID se rvice T ermin a[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 100 IP Net wo rk xx xyy yz zz z J. Q. P u bl ic x xxy yy zz zz J. Q. P u bl ic C ent r al O f f ic e with out st and ard t ele pho ny C al l er ID s e rv i c e Te r m i n a t i n g VoI P Ge ner a ti ng Vo I P SPP Protocol Ca ll is r ece ived he r e. C all o r igi nat es here at 5: 47p m, S[...]

Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 101 IP Networ k xxxyyyzzzz J.Q. Public xxxyyyzzzz J.Q. Publ ic Centr al Of fice without sta ndar d teleph ony Caller ID service T erminatin g Vo I P Generating Vo IP H.323 P rotoc ol Call is rec eive d here. Call originates here at 6: 17pm, Nov 15. phone of: Edwin S mith 763-743-58 73 Disp[...]

Multi-Tech Systems, Inc. 102 Chapter 6 – Using the Software Introduction This chapter will primarily cover the d ay to day operation and maintenance sections of the MultiVOIP software. How to update the firmware and software are al so covered he re should either be neede d. This section will mainly focus on the Statistics section of the con f igu[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 103 System Information screen This screen presents system informat ion at a glance. It is found under the Configuration se ction and its primary use is in troubleshooting. The information pre sented in figure 6-1 is for reference only and is not meant to be an exact match of your system. Figure[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 104 The frequency with which the System Information screen is updated is determi ned by a setting in the Logs/Traces screen (which is under the Configuration section). Figure 6-2: Logs/Traces screen Statistics Section Ongoing operation of the MultiVOIP, whet her it is in a MultiVOIP/PBX setting[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 105 Call Progress Details: Field Definitions Field Name V alues Desc ription Channel 1-n Number of data channel or time sl ot on which the call is carried. This is the channel for which call-progr ess details are being vi ewed. Call Details Duration H/M/S The length of the cal l in hours, minut[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 106 Call Progress Details: Field Definitions (con tinued) Field Name V alues Description Supplementary Services Status Call on Hold alphanumeric Describ es held call by its IP address source, locatio n/gateway identifier, and hold duration. Location/gate way identifiers come from Gateway Name f[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 107 Logs Screen Details: Field Definitions Field Name V alues Desc ription Log # column 1 or higher All calls are assigned an event number in chr onological order, with the most recent call having the highest event number. Start Date,Time column dd:mm:yyyy hh:mm:ss The starting time of the call[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 108 IP Statistics Figure 6-5: IP statistics screen UDP versus TCP . (User Datagram Protocol versus Tran sm ission Control Protocol). UDP provides unguaranteed, connectio nless transmission of data a cross an IP network. By contrast, TCP provides reliable, connection-oriented transmissi on of da[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 109 IP Statistics: Field Definitions Field Name V alues Description IP Address n.n.n.n IP address of the MultiVOIP. For an IP addr e ss to be displayed here, the MultiVOIP must have DHCP enabled. Its IP address, in such a case, is assigned by the DHCP server. “Clear” button -- Clears packet[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 110 Link Management The Link Management screen is essentially an automa ted utility for pinging endpoints on your VOIP network. This utility generates pings of variable sizes at variabl e intervals an d records the response to the pings. Figure 6-6: Link management Link Management screen Field [...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 111 Registered Gateway Details The Registered Gateway Detail s screen presents a real-tim e displ ay of the special operating parameters of the Single Port Protocol (SPP). These are configured in the Call Signaling screen and in the Add/Edit Outbound Phone Book screen. Figure 6-7: Registered en[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 112 Servers H.323 GateKeepers The –SS and -FX series of MultiVOIPs do not support H.323. Figure 6-8: H.323 Gatekeepers H.323 Gatekeeper s (Statistics, Servers): Field Defi nitions Field Name V alues Desc ription Column Headings IP Address n.n.n.n The IP address of the gatekeeper. Port n TDMA [...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 113 SIP Proxies Figure 6-9: SIP proxies SIP Proxies (Statistics, Se rvers): Field Definitions Field Name V alues Desc ription Column Headings IP Address n.n.n.n The IP address of the SIP proxy b y which the MultiVOIP is governed. Port port TDMA time slot used for communication between MultiVOIP[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 114 SPP Registrars The –SS models do not support the SPP signalin g protocol. Figure 6-10: SPP registrars SPP Registrars (Statistics, Servers): Field Definitions Field Name V alues Desc ription Column Headings IP Address n.n.n.n The IP address of the gatekeeper. Port port TDMA time slot used [...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 115 Advanced Packetization Time You can use the Packetization Time screen to specif y definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Code r Options” group of fields). The Packetization Time screen is accessible under the “Advanced” options e[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 116 MultiVOIP Program Menu Items After the MultiVOIP program is installed on the PC, it can be launched from the Programs group of the Windo ws Start menu ( Start | Programs | MultiVOIP x.xx | … ). In this section, we describe the software functions available on this menu. Figure 6-12: Progra[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 117 “Downloading” here refe rs to transferring prog ram files fr om the PC to the nonvolatile “flash” memory of the MultiVOIP. Such transfers are made via the PC’s serial port. This can be understood as a “d ownload” from the perspective of the MultiVOIP unit. When new versions of[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 118 Implementing a Software Upgrade MultiVOIP software can be upgraded locally using a si ngle command at the MultiVOIP Windows interface, namely Upgrade Software . This command downloads firmware (i ncluding the H.323 stack), and fact ory default settings from the controller PC to the MultiVOI[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 119 Downloading Firmware 1. The MultiVOIP Configuration program must be off when invokin g the Download Firmware command. If it is on, the command will not work. 2. To use the Download Factory Defaults comma nd, go to Start | Programs | MultiVOIP x.xx | Download Firmware . 3. If a password has [...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 120 Downloading Factory Defaults 1. The MultiVOIP Configuration program must be off when invokin g the Dow nload Factory Defaults command. If it is on, the command will not work. 2. To use the Download Factory Defaults command, go to Start | Programs | MultiVOIP x.xx . | Download Factory Defaul[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 121 Downloading IFM Firmw are The Interface Module (IFM) is the telephony interface for analo g MultiVOIP units. There is one IFM for each channel of the MultiVOIP unit. For each channel, the IFM handles the analog sign als to and from the attached telephone, PBX or CO line. The IFM communicate[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 122 Figure 6-23: IFM firmware do w nload 8. The main MultiVOIP Configuration screen will app ear. Progress bars can be seen at the bottom of the scre en while files are being copied. 9. Then a completion screen entitled IFM Test will appear. Figure 6-24: IFM test screen Click OK . 10. The Multi[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 123 Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known wo rking configuration that is specific to your VOIP system. You can then experiment with alteration s or improvements t o the conf igurations confident that a working configuration can b[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 124 Setting a Password Windows Interface After a user name has been desi gnated and a password has been set, that password is required to gain access to any functionality of the MultiVOIP software. Only one user name and password ca n be assigned to a VOIP unit. The user name will be re quired [...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 125 Figure 6-30: Password verification When MultiVOIP program asks for password at launch of program, the program will simply shut down if CANCEL is selected. The MultiVOIP program will produce a n error me ssage if an invalid password is entered. Figure 6-31: Invalid password Web Browser Inter[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 126 Upgrading Software As noted earlier the Upgrad e Software command transfers, fr om the controlle r PC to the MultiVOIP unit, firmware (including the H.323 sta ck) and settings. The settings can be either Factory Default Settings or Current Configuration Settings. Figure 6-33: Upgrade soft w[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 127 FTP Server File Transfers (“Downloads”) Multi-Tech has built an FTP server into the MultiVOIP unit. Therefore, file tr ansfers from the controller PC to the VOIP unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer, Netscape, or Firefox, used in [...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 128 3. Install FTP Client Program or Use Substitute . You should install an FTP client prog ram on the controller PC. FTP file transfers can be done usin g a web br owser (e.g., Netscape or Internet Explorer) in conjunction with a local Windo ws browser a (e.g., Wi ndows Explorer), but this app[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 129 5. Identify Files to be Updated . Determine whi ch files you want to update. Six types of files can be updated using the FTP feature. In some case s, the file to be transferred will have “Ftp” as t he part of its filename just before the suffix (or extension). So, for example, the file [...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 130 Download with Web Browser: • In the local Windows browser, locate the direct ory hol ding the MultiVOIP program files. The default location will be C:Program Files Multi-Tech Syst ems MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version num bers). ?[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 131 Download with FTP Client Program : • In the local directory browser of the FTP client program, locate the dire ctory holding the MultiVOIP program files. The default location will be C:Progr am Files Multi-Tech Systems MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model number[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 132 Web Browser Interface Figure 6-42: Web interface main page You can control the MultiVOIP unit with a graphic u ser interface (interface) based on the common we b browser platform. Qualifying browsers are Internet Ex plorer 6+, Netscape 6+, and Mozilla Firefox 1.0+. MultiVOIP Web Browser int[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 133 Figure 6-43: Java install screen During the installation, you must spec ify which browser you’ll use in the Select Bro w sers screen. Figure 6-44: Browser choi ce When installation is comple te, the Java program runs aut omatically in the background as a plug-in supporting the MultiVOIP w[...]

Chapter 6: Using the Software Multi-Tech Systems, Inc. 134 SysLog Server Functions Multi-Tech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communi cation systems. The SysLog Server resides in the MultiVOIP unit itsel f. To implement this functionality, yo[...]

Multi-Tech Systems, Inc. 135 Appendix A – Cable Pin-outs Command Cable RJ-45 Connector End-to-End Pin Info 1 2 3 4 5 6 7 8 RJ-45 connector plugs into Comm and Port of MultiVOIP. DB-9 connector plugs into serial port of command PC (which runs MultiVOIP configuratio n software). Ethernet Connector The functions of the individual conduct ors of the [...]

Multi-Tech Systems, Inc. 136 Appendix B – TCP/UDP Port Assignments Well Known Port Numbers The following description of port numbe r assignments for In ternet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned b y the IANA and on most systems can o[...]

Multi-Tech Systems, Inc. 137 Appendix C – Installation Instructions for MVP428 Upgrade Card Installing the MVP428 Upgrade Card In this procedure, you will install an addi tional circuit b oard into the MVP410, improving it from a 4-channel VOIP to an 8-channel VOIP. Summary: (A) Attach four sta ndoffs to main circuit card. (B) Mate the 60-pin con[...]

Appendix C: MVP428 Upgrade Ca rd Multi-Tech Systems, Inc. 138 b ac k pa nel sc r ew s ( 3 ) Figure C-3: Remove scre ws from back panel 4. Slide the main circuit board out of the chassi s far enough to unplug the power con nector. po w er con nec tor Figure C-4: Accessing the po w er connector 5. Unplug the power connector fro m the main circuit boa[...]

Appendix C: MVP428 Upgrade Ca rd Multi-Tech Systems, Inc. 139 10. There are two copper-plated holes at the LED edge of the circuit card. Place a nut beneath each h ole (lock washer side should be in contact with board) an d attach a standoff to each location). S t andof f loc ati o ns (2) at L E D ed ge of boa r d ( top vi ew). S tan doff / nut at [...]

Multi-Tech Systems, Inc. 140 Appendix D – Regula tory Information EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm comp liance with the following E uropean Community Directives: Council Directive 89/336/EEC of 3 Ma y 1989 on the approximation of the laws of Memb er States relating to electromagneti[...]

Appendix D: Regulatory Information Multi-Tech Systems, Inc. 141 FCC Part 68 Telecom This equipment complies with part 68 of the Fede ral Co mmunications Commission Rules. On the outside surface of this equipment is a label that contains, among other in formation, the FCC registration nu mber. This information must be provided to the telephone compa[...]

Multi-Tech Systems, Inc. 142 Appendix E – Waste Electrical and Electronic Equipment (WEEE) Statement July, 2005 The WEEE directive places an obligation on EU-based manuf acturers, distributors, re tailers and importers to take-back electronics prod ucts at the end of their useful life. A sister Directiv e, RO HS (Restriction of Hazardous Substanc[...]

Multi-Tech Systems, Inc. 143 Appendix F – C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS ，下表列出了 Mul[...]

Multi-Tech Systems, Inc. 144 INDEX A Auto Disconnect, 39 AutoCall/Offhook, 38 C Cabling: 210, 11; 410/810, 13 Call Hold, 72 Call Name Identification, 72 Call Progress fields, 105 Call Transfer, 72 Call Waiting, 72 Coder Parameters fields, 37 Creating a User Default Configuration, 75 Custom Tones and Cadences, 64 D DID Interface Parameters, 52 DID-D[...]