NEC NEAX 2000 manuale d’uso

JANUARY, 2000 NEC Ame rica, In c. NDA-24271 ISSUE 1 STOCK #152007 Busine s s/ H o te l/D at a Fe a tures and Sp ec if icatio n s ®[...]

LIABILITY DISCLAIMER NEC Am erica, Inc . reserv es the rig ht to cha nge the sp ecificatio ns, functions, or feat ures , at any time, without noti c e. NEC A merica, I nc. h as prepar ed this documen t for u se by its employe es and cust omers. The i nformatio n containe d herein is the prope rty of NEC Americ a, Inc. and shall not be re produced w[...]

ISSUE 1 ISSUE 2 ISS UE 3 ISSUE 4 D A TE JANU AR Y , 2000 D A TE D A TE DA TE ISSUE 5 ISSUE 6 ISS UE 7 ISSUE 8 DA T E DA T E DA T E DA T E NEAX20 00 IVS 2 Busine ss/Hotel/Data Fe atures a nd Spec ificatio ns Revisi on Sheet 1/5 ND A-24271 PA G E N o . ISSUE No . 12345678 i 1 ii 1 iii 1 iv 1 v 1 vi 1 vii 1 viii 1 ix 1 x 1 xi 1 xii 1 xiii 1 xiv 1 xv 1[...]

ISSU E 1 ISSU E 2 ISSUE 3 ISSU E 4 D A TE JANU AR Y , 2000 D A TE D A T E D A TE ISSU E 5 ISSU E 6 ISSUE 7 ISSU E 8 DA T E DA T E DA T E DA T E NEAX20 00 IVS 2 Busine ss/Hotel/Data Fe atures a nd Spec ificatio ns Revi sion Sheet 2/5 ND A- 24271 61 1 62 1 63 1 64 1 65 1 66 1 67 1 68 1 69 1 70 1 71 1 72 1 73 1 74 1 75 1 76 1 77 1 78 1 79 1 80 1 81 1 [...]

ISSU E 1 ISSU E 2 ISSUE 3 ISSU E 4 D A TE JANU AR Y , 2000 D A TE D A T E D A TE ISSU E 5 ISSU E 6 ISSUE 7 ISSU E 8 DA T E DA T E DA T E DA T E NEAX20 00 IVS 2 Busine ss/Hotel/Data Fe atures a nd Spec ificatio ns Revi sion Sheet 3/5 ND A- 24271 137 1 138 1 139 1 140 1 141 1 142 1 143 1 144 1 145 1 146 1 147 1 148 1 149 1 150 1 151 1 152 1 153 1 154[...]

ISSU E 1 ISSU E 2 ISSUE 3 ISSU E 4 D A TE JANU AR Y , 2000 D A TE D A T E D A TE ISSU E 5 ISSU E 6 ISSUE 7 ISSU E 8 DA T E DA T E DA T E DA T E NEAX20 00 IVS 2 Busine ss/Hotel/Data Fe atures a nd Spec ificatio ns Revi sion Sheet 4/5 ND A- 24271 213 1 214 1 215 1 216 1 217 1 218 1 219 1 220 1 221 1 222 1 223 1 224 1 225 1 226 1 227 1 228 1 229 1 230[...]

ISSU E 1 ISSU E 2 ISSUE 3 ISSU E 4 D A TE JANU AR Y , 2000 D A TE D A T E D A TE ISSU E 5 ISSU E 6 ISSUE 7 ISSU E 8 DA T E DA T E DA T E DA T E NEAX20 00 IVS 2 Busine ss/Hotel/Data Fe atures a nd Spec ificatio ns Revi sion Sheet 5/5 ND A- 24271 289 1 290 1 291 1 292 1 293 1 294 1 295 1 296 1 297 1 298 1 299 1 300 1 301 1 302 1 303 1 304 1 305 1 306[...]

NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page i NEAX2000 IVS 2 Business/Ho tel/Data Features and Specificatio ns TABLE OF CONTENTS Page ACCOUNT CODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 ADD-ON MODULE . . . . . [...]

NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page ii NDA-24271, Issue 1. 0 TABLE OF CONTENTS Page ATTENDANT OVERFLOW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 ATTENDANT OVERRIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page iii TABLE OF CONTENTS Page CALL TRANSFER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Call Trans fer - A ll Cal ls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page iv NDA-24271, Issue 1.0 TABLE OF CONTENTS Page FEATURE ACTIVATION FROM SECONDARY EXTENSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 FLEXIBLE LINE KEY ASSIGNMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page v TABLE OF CONTENTS Page Wide Area Telephone Servic e (WATS) Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 MULTILINE TERMI NAL ATTENDANT POSITION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page vi NDA-24271, Issue 1.0 TABLE OF CONTENTS Page REMO TE H OLD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 8 REMO TE P IM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page vii TABLE OF CONTENTS Page VOICE MAIL INTEGRATIO N. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 3 1 VOICE MAIL PRIVATE PASSWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

This page is for your notes. NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page viii NDA-24271, I ssue 1.0[...]

TABLE OF FEATURES NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page ix FEA TURE X = avai l abl e — = not a vailab le E = enhanc ed or changed → = carried over to ne xt level s oftware NEAX200 0 IVS (1900 Series R2) NEAX20 00 IVS 2 Account Cod e X → Add-On Module XE Alarm Indications XE Alpha numeric Di s[...]

TABLE OF FEATURES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page x NDA-24271, Issue 1.0 Time D isplay X → T r unk Grou p Busy Displa y XE Unsu pervised T r unk-to-T runk T ran sfer By Attend ant X → Attendan t Dela y Announcement XE Attendan t Lock o ut X → Attendan t Overflo w X → Attendan t Override X → A uthorizat[...]

TABLE OF FEATURES NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page xi Split C all F orwardi ng – All Call s X → Split C all F orwardi ng – Busy Li ne X → Split C all F orwardi ng – No Ans wer X → Call Forwarding – Ov erride X → Group D iv ersion X → Call P ark X → Call P ar k - Syste m X ?[...]

TABLE OF FEATURES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page xii NDA-24271, I ssue 1.0 Direct Dig ital Interf ace X → Direct Inw ard Dialing (DID) X → DID Call Wa iting X → DID Digit Conv ersion XE Direct Inw ard System Access (DISA) XE Direct Inw ard T er mination (D IT) X → Direc t Outwa rd Dialing (D OD) X → D[...]

TABLE OF FEATURES NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page xiii Dual Hold X → Exclus ive Ho ld X → Non-Ex clusiv e Hold X → Hotel/Mo tel Attendant Conso le X → Note Hotel/Mo tel F ront Desk Instrument X → Note Hotli ne - Inside /Outsid e X → Hous e Phone X → Indivi dual Attendant Access [...]

TABLE OF FEATURES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page xiv NDA-24271, Issue 1.0 Attendan t Night T ran sfer X → Call Rerou t ing X → Da y/Night Mode Chang e by Attendant Co nsole X → Day/Night Mode Ch ange by St ation D iali ng XE Night Connec tion - Fix ed X → Night Connec tion - F le x ible X → T runk Ans[...]

TABLE OF FEATURES NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Pag e xv Vo l u m e C o n t r o l X → Q-SIG Circuit Switched Basic Call - ETSI V ersion X → Remote Hold X → Remote PI M X → Note Reser v e P ower X → Note Resi dent Syste m Progr am X → Retu rn Messa ge Sc he dule D ispl a y X → Room [...]

TABLE OF FEATURES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page xvi NDA-24271, Issue 1.0 Note: This feature is not a vailable in NE AX EXPRESS. Unif o r m Cal l Distr ibution (UCD) XE Busy In /Busy Out - UCD X → Call W aiting Indi cation - UCD XE Dela y Announ cement - U CD XE Hunt P ast No Answ e r - UCD X → Immedi ate O[...]

ACCOUNT CODE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 1 ACCOUNT CODE General Des cription This feat ure, when used with Stat ion Mess age Detail Recording (SM DR), allows st ation users and Att endants to ente r a cost account ing or client bi lling co de (up to 16 digit s) into the system. Station [...]

ACCOUNT CODE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 2 NDA-24271, Issue 1.0 Serv i ce Co n dit ions 1. The maximum number of digit s in an Accoun t Code is 10 when usin g the NEAX2400 SMDR format ; oth- erwise, t he maximum is 16. Ther e is no limita tion to the nu mber of Accoun t Codes used per sy stem. The featur e a[...]

ADD-ON MODULE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 3 ADD-ON MODULE General Des cription This feat ure allows the Add-On Modul e to be combined with a Multi l ine Terminal whe n there are insuf ficien t line or trunk keys provi ded at the Mult iline Ter minal. When the Add- On Module unit k eys a[...]

ADD-ON MODULE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 4 NDA-24271, Issue 1.0 13. A DL C Card must be provided when using the Add- On Module. The Add-On M odul e unit uses o ne port of the card. 14. Up to 25 l i ne s and trunks can be assigned f or the Add-On Modu le. The delayed ringi ng functi on is only availa ble for[...]

ALARM INDICATIONS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 5 ALARM INDICATIONS General Description Faults ar e ind icated by the Major/ Mi nor (M J/ MN) lamps lo cated on the AC/DC Power Supp ly and , o pti ona ll y, an exter nal alar m display unit. Station Applicat ion Not a pplic ab le. Operating[...]

ALARM INDICATIONS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 6 NDA-24271, Issue 1.0 2. Normal op eration of each Firm ware Process or (FP) is indicat ed by a green flashing ( 120 int) “ r un ” LED locate d on the FP. 3. Normal oper ation of the Main Pro ces sor (MP) i s indicated by a gr een f la shi ng ( 120 i nt ) ?[...]

ALPHANUMERIC DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 7 ALPHANUMERIC DISPLAY General Des cription The LCD displa y on M ult iline Ter m ina l is used to pr ovide alphanumeric informati on including clock /calenda r and call processing inf ormati on. Station Applicat ion All Mult iline Termin[...]

ALPHANUMERIC DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 8 NDA-24271, Issue 1.0 Serv i ce Co n dit ions 1. The maximum n umber of stations that can be p rovided wi th a user's name displ ay is 512. The ma ximum number of characters per name is 1 6, (includin g spaces). The Maintenance Admi nistration Terminal ([...]

ANALOG PORT ADAPTER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 9 ANALOG PORT ADAPTER General Des cription This feat ure allows an Analog Port Adap ter unit combined with a Mu ltilin e Terminal to connec t to an analog terminal s u ch as an analog tele phone, Modem, and PC with bui lt-in Modem. There a[...]

ANALOG PORT ADAPTER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 10 NDA-24271, Issue 1.0 • To answ er an inco ming call to the secondary extens ion from a n analog term inal via the Analog Port Ad apter 1. An analog term inal do es not ring when a call te rminate s the secondary exte nsion on the Mult iline Terminal . 2. P[...]

ANNOUNCEMENT SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 11 ANNOUNCEMENT SERVICE General Des cription This feat ure allows station use rs to record messa ges on Digi tal Announce ment Trunk (DAT) car ds. When a sta- tion use r dials the fea ture access co de for this feature, the us er receives[...]

ANNOUNCEMENT SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 12 NDA-24271, Issue 1.0 To record/replay/delete for each Digital Announcement Trunk card • To reco rd a message 1. Go off-ho ok and rece ive Dial Tone. 2. Dial th e Digital Announ cement Trunk r ecord access c ode and Digital Announce ment ca rd number. Thre[...]

ANNOUNCEMENT SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 13 d. C all Forw ardi ng, i f s et, ha s prio rity o ver th is featu re. e. Digital Announcemen t Trunk Card s can be shared among tenants. Each announcemen t is assigned on a per te nant basis. f. This fea t ure does not fu nction on Att[...]

ANSWER KEY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 14 NDA-24271, Issue 1.0 ANSWER KEY General De scripti on An Answer Key is provided on all Mul tiline Termina ls. The Answer Key can be us ed t o answer incoming ca lls on outsi de lines, and primary or secondary extens ions. When the An swer Key is used to ans wer an i [...]

ANSWER KEY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 15 4. When a Broke r ’ s Call is in pr ogress, the Answ er key can not be used to an swer incoming call s, but will al - ternat e between t he existing cal ls when pre ssed. 5. When a three- party Conference is i n progress, pr essing the Answe r[...]

ATTENDANT ASSISTED CALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 16 NDA-24271, Issue 1.0 ATTENDANT ASSISTED CALLING General De scripti on This fea ture allows a st ation user to as k an Attendant fo r assistance i n originating a call. Three methods are availa ble: non-del ay, delay, and pass ing dial tone. Station Ap[...]

ATTENDANT ASSISTED CALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 17 Serv i ce Co n dit ions 1. During de lay operation, the Attenda nt may rel e ase the connection either befor e or a f ter the cal led station answers. 2. If the c all was proces sed usi ng non-d elay or passi ng dial tone ope ra [...]

ATTENDANT CAMP-ON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 18 NDA-24271, Issue 1.0 ATTENDANT CAMP-ON General De scripti on This feat ure permits th e Attendant to hold an incomi ng call in a special m ode when the de sired station fo r the transf er is bu sy. The Attendant sends a Camp-On tone to the busy st ation. When [...]

ATTENDANT CAMP-ON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 19 3. Dial th e Ca ll Hold featur e a ccess code. The or ig ina l call is place d on Call Hold and th e station user i s a uto- matical ly connect ed to the Camp-On cal l. • From a Mu ltiline Terminal 1. Receive a Camp-On tone. 2. Hang up [...]

ATTENDANT CONSOLE SN610 ATTCON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 20 NDA-24271, Issue 1.0 ATTENDANT CONSOLE SN610 ATTCON General De scripti on The Attenda nt Console (SN610 ATTCON) op erates on a switche d-loop basi s with a maximum of 6 Attendan t loops t erminating at each c onsole on the associate d interface ca[...]

ATTENDANT CONSOLE Atten dant Cal led/Cal ling Name D isplay NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 21 Serv i ce Co n dit ions 1. Each Firmwar e Process or (FP) can support up to 8 Attendant Consoles (S N 610 ATTCON/S N716 DESKCON). A maximum of 8 Att endant Consoles (SN610 ATTCON/SN716 DESKCON) ca[...]

ATTENDANT CONSOLE Attendant Called/Calling Number NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 22 NDA-24271, Issue 1.0 3. The trunk na me dis play is pr ovided on a trunk r oute bas is. The maxi mum amount of charac ters i n the tru nk name disp lay is four. The max imum number of trunk names assignabl e is 63. Onl y the MAT[...]

ATTENDANT CONSOLE Attendan t Call Selection NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 23 Atte ndant Call Selection General Des cription This fea ture allows ass ignment of keys on the Attendant Cons ole to partic ular types of t runk rout es (su ch as WATS or FX) and part icular types of s ervic e ca[...]

ATTENDANT CONSOLE Attend ant Cons ole Lock out – Password NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 24 NDA-24271, Issue 1.0 Operating Procedure To set Attendant Console Lockout 1. Press an idle LOOP key. The a ssociate d green LED lights. 2. Dial t he featur e acc ess code or press the MODE key. The associat ed red LED [...]

ATTENDANT CONSOLE Attendant Do Not Disturb Setu p And Can cel NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 25 Attendant D o Not Disturb Setup And Can cel General Des cription The Attendan t has the abi lity to ente r and remove individual statio ns from Do Not Distur b (DND). Additiona lly, the Atte nda[...]

ATTENDANT CONSOLE Attendant Interposition Calling/T ransfer NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 26 NDA-24271, Issue 1.0 Attendan t Interposition Calli ng/Transfer General De scripti on This feat ure allows any Attend ant to dire ctly converse with a nother Atte ndant an d also allows Attendants to transf er call s f[...]

ATTENDANT CONSOLE Attendant L isted Directo ry Numb er NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 27 Operating Procedure To set the S N610 ATTCO N into the Lamp Check Mo de 1. Press t he NIGHT key to set th e Attendant Consol e in Night Mod e. 2. Disconnec t the line cor d modular pl ug from jack in t[...]

ATTENDANT CONSOLE Attendant Loop Release NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 28 NDA-24271, Issue 1.0 Operating Procedure 1. The opera tor at an Attenda nt Console answers an inco ming call . 2. The DEST lamp l ights. 3. The Liste d Directory Number, Trunk Number and Trunk I dentificati on Code are di splayed. Serv i[...]

ATTENDANT CONSOLE Attendant Progra mmin g NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 29 2. If all At tend ant lo op circ uits ar e bus y whe n Auto m atic R eca ll i s acti vat ed , unan swer ed ca lls wi ll be rou ted to the Atten dant w hen id le loop s bec ome a vaila ble. Ca ll Wait ing ( CW) show[...]

ATTENDANT CONSOLE Attendant Programming NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 30 NDA-24271, Issue 1.0 After t he above ope ration, select : DISA co de set up, s peed dial programming, or sys tem clock s et up oper - ations. To set up the DISA code 1. Press t he DISA key. The DISA key LED ( red) lights. 2. Dial the ID [...]

ATTENDANT CONSOLE Attendant Progra mmin g NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 31 To program system speed dialing 1. Press t he SPD key. The SPD key LED ( red) comes on. 2. Dial the speed dial bloc k # (5 digi ts). The sele cted blo ck number is disp layed as follows a long with the curr ently r[...]

ATTENDANT CONSOLE Attendant Training Jacks NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 32 NDA-24271, Issue 1.0 Serv i ce Co n dit ions 1. A featur e access c ode can be assign ed and dialed ins tead of us ing the PROG key . 2. The PROG key must be assigned to a ny of the up per 6 keys of the S N610 ATTCON (upper 4 keys of t[...]

ATTENDANT CONSOLE Call Queuing NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 33 Operating Procedure No manual ope ration is requ ired. Serv i ce Co n dit ions 1. Each Atten dant Console is provide d with 6 ded icated switc hing loop key s. Each lo op key is asso ciated wit h an LED to di splay the statu [...]

ATTENDANT CONSOLE Call Sp litting NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 34 NDA-24271, Issue 1.0 Call Splitting General De scripti on This fe ature all ows the Atten dant to conf er privat ely with one pa rty on a n Attendant hand led conne ction withou t the othe r party overhea ring. Operating Procedure To speak with[...]

ATTENDANT CONSOLE Call Wa iting Displa y NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 35 Call Waiting Displ ay General Des cription This fea ture provides a visual indicat ion to th e Attendant when one or more calls ar e waiting to be a nswered. Operating Procedure No manual ope ration is requ ired. Se[...]

ATTENDANT CONSOLE Diale d Number Id entificati on Service (DNIS) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 36 NDA-24271, Issue 1.0 Operating Procedure Refe r to At te ndan t C all S electi on Fea tures a nd Spe cific ation s. Serv i ce Co n dit ions 1. A maximum of one Lis ted Direct ory Number ca n be speci fied fo r eac[...]

ATTENDANT CONSOLE Incomin g Call Identifica tion NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 37 8. If usi ng ANI or I SDN, some of the char acters o f the na me will be cut off , dependi ng on the number of digits of the ANI or ISDN ca lling pa rty number. 9. With ANI or CP N, the LDN numbe r will be o[...]

ATTENDANT CONSOLE Multi-Fu nction Ke y NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 38 NDA-24271, Issue 1.0 Multi -Func tion Key General De scripti on This fea ture allows the to p row of keys on the Atte ndant Console to per form and display m ultiple f unctions i n accorda nce with the s tatus of call processin g. Operatin[...]

ATTENDANT CONSOLE Pushbut ton Calling – Atten dan t Onl y NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 39 6. The syste m operates onl y on a switc hed-loop basis. Fixed-loop operat ion is not avai lable . 7. To place a mult i ple con sole system (or a mult iple co nsole tenan t group) into Night Serv [...]

ATTENDANT CONSOLE Time Dis p lay NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 40 NDA-24271, Issue 1.0 3. This fea ture is not ava ilable f or tan dem connecti ons. 4. S erial C allin g is al lowed when a s tati o n is in volve d in an Atte nd ant C onfe r e nce. 5. No featur es are de nied towar d a line or trunk in volved i[...]

ATTENDANT CONSOLE Unsu pervis ed Trun k-to -Tru nk Tran sfe r By Attendant NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 41 Unsupervised T runk-to-Tru nk Transfer By Attendant General Des cription This feat ure al lows an Att endant to tran sfer an incoming or outgoi ng call on one tru nk to an out going[...]

ATTENDANT DELAY ANNOUNCEMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 42 NDA-24271, Issue 1.0 ATTENDANT DELAY ANNOUNCEMENT General De scripti on This fea ture provides an announce ment, vi a a Digital Announcement Trunk Car d, to external ca lls that are not answered by the attendant within a p r edetermined ti me. Stati[...]

ATTENDANT LOCKOUT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 43 ATTENDANT LOC KOUT General Des cription This feat ur e denies an Attendant t he abi li ty to re-en ter an establishe d tr unk or stati on con nection without bei ng recal led by that s tatio n aft er the ca ll is pu t in co nsul tation ho[...]

ATTENDANT OVERFLOW NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 44 NDA-24271, Issue 1.0 ATTENDANT OVERFLOW General De scripti on When an incom ing ca ll, whi ch has termin ated from a trunk to th e Atte ndant Con sole, rema ins una nswered afte r a predet ermined time peri od, this f eature p r ovides a change t o Night Serv[...]

ATTENDANT OVERRIDE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 45 ATTENDANT OVERRIDE General Des cription This fe ature permits an Attendant t o ent er a bus y connection ( station or trunk) us ing the Attendant Consol e. When this f eature is activ ated, a war ning tone i s sent to t he connected part[...]

AUTHORIZATION CODE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 46 NDA-24271, Issue 1.0 AUTHORIZATION CODE General De scripti on An Authoriz ation Code is a numer ical code which wil l temporarily cha nge a stations' Cla ss of Service to a Class of Servi ce assigne d to that Authoriza tion Code. Thi s new Class of Se rv[...]

AUTOMATED ATTENDANT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 47 AUTOMATED ATTENDANT General Des cription This feat ure allows the sys tem to answer inco ming trunk cal ls. The system will su pply a message and/or dial tone to the caller. The c aller can then dial the desired e xtension number and be[...]

AUTOMATED ATTENDANT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 48 NDA-24271, Issue 1.0 3. Call For warding, Sta tion Hunti ng, Call Pickup and Auto matic/Unif orm Call Dis tribution f eatures are all ef - fectiv e afte r the c all ha s been direc t e d. 4. This feat ur e uses the DTMF receiv ers of the system. Ther efo re [...]

AUTOMATIC CALL DISTRIBUTION (ACD) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 49 AUTOMATIC CALL DISTRIBUTION (ACD) General Des cription The Automat ic Call Distrib ution (ACD) featur e permits incoming calls t o terminate to a prearranged gr oup of stat io ns. C alls ar e distr ibute d in the o rder of[...]

AUTOMATIC CALL DISTRIBUTION (ACD) Busy In/Bus y Out – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 50 NDA-24271, Issue 1.0 • Coun t of ab ando ned c alls • Count o f waiting calls • Count o f all bus y calls b. ACD statio n Peg count • Count o f answered calls 11. Upo n initi al inst allation, or after a sys te[...]

AUTOMATIC CALL DISTRIBUTION (ACD) Call Wai ting Indic ati on – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 51 Call Waiting Indi cation – ACD General Des cription This fea ture provi des a visua l indication when a n incoming cal l to an ACD group is placed i n queue, due to an “ all a gents b[...]

AUTOMATIC CALL DISTRIBUTION (ACD) Hunt Past No Answer – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 52 NDA-24271, Issue 1.0 Serv i ce Co n dit ions 1. A Delay Anno uncement service can be provided for DIT, DID or a t r unk cal l transf erred by a sta t ion use r or the Att endant to an ACD Group. Inte rnal calls or st[...]

AUTOMATIC CALL DISTRIBUTION (ACD) Imme d iate Ov erfl ow – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 53 Station Applicat ion Multiline T erminals and Singl e Line Sta tions. Operating Procedure Refe r to the Ca ll Forw ardin g – No Ans wer Fe atures and Sp ecific ation s for d etails on setti[...]

AUTOMATIC CALL DISTRIBUTION (ACD) Prio r ity Qu euing – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 54 NDA-24271, Issue 1.0 Priority Queuing – ACD General De scripti on This fea ture allows the system to priori tize incoming calls by trunk rout e and on a per s tation ba sis, when th e call en ters an ACD queue. Whe[...]

AUTOMATIC CALL DISTRIBUTION (ACD) Silent M onitor – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 55 Serv i ce Co n dit ions 1. The maximum numbe r of queuing in e ach ACD gro up (herei nafter c alled Queu e Size) can be sp ecified by the sy stem data. Whe n the number of queuing ca lls reach es th[...]

AUTOMATIC CALL DISTRIBUTION (ACD) Silent M onitor – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 56 NDA-24271, Issue 1.0 Serv i ce Co n dit ions 1. Service feature class is used to contr ol which statio ns are agents an d which are supervi sors. 2. The defaul t se tt ing in system progra m ming is tha t one tone is se [...]

AUTOMATIC CALL DISTRIBUTION WITH MANAGEM ENT INFORMATION SYSTEM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 57 AUTOMATIC CALL DISTRIBUTION WITH MANAGEMENT INFORMATION SYSTEM General Des cription The A u tom atic Ca ll Di stribu tion (ACD ) with Mana gemen t Info rmat ion Sy stem (MIS) featu re pr ovide[...]

AUTOMATIC CAMP-ON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 58 NDA-24271, Issue 1.0 AUTOMATIC CAMP-ON General De scripti on An incomin g Direct Inwa rd Terminati on (DIT) call which has be en terminate d to a busy s tation can be Camped- On automa ticall y. When the busy stati on becomes idle , the stat ion is automatic a[...]

AUTOMATIC NUMBER IDENTIFICATION (ANI) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 59 AUTOMATIC NUMBER IDENTIFI CATION (ANI) General Des cription This fe ature receive s the calli ng subscriber' s number automati cally sent f rom T1 ne twork usi ng MF signali ng and disp lays the calli ng number on[...]

AUTOMATIC RECALL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 60 NDA-24271, Issue 1.0 AUTOMA TI C RECALL General De scripti on This fea ture works as a time d remind er. Wh en a call remains on Hold, Camp-On or ringi ng unans wered f or a fixed interva l after being tran sferre d, the stat ion that in itiated the hold, tr an[...]

AUTOMATIC RECALL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 61 7. This fea ture is not activat ed when a Multiline Termi nal holds the call on Nonexclus ive or Exclusive Hol d during a three or four- party Conferenc e. The conference m embers do not receive hold musi c, but can con- tinue talki ng. 8.[...]

AUTOMATIC WAKE-UP NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 62 NDA-24271, Issue 1.0 AUTOMATIC WAKE-UP General De scripti on This feat ure allows th e system to be progr ammed to automati cally cal l guest rooms or admi nistratio n stations at specif ied times. Upon answeri ng, the guest is connect ed to a recorded announc[...]

AUTOMATIC WAKE-UP NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 63 To set Auto matic Wake- Up from the H otel/Motel Fr ont Desk In strument wh ile engaged in c onversatio n with the station 1. Press t he WK UP key. 2. D i a l the w ake- u p time in mili tary fo r mat (i n one m inute in crem e nts). 3. P[...]

AUTOMATIC WAKE-UP NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 64 NDA-24271, Issue 1.0 7. When Automati c Wake- Up call is received , the sta tion rec eives musi c or an announcement . A DAT ci rcuits of MP card or a 2DAT/4DAT card or C OT card ( with locally pr ovided music or a nnouncemen t source) is requir ed. As an op t[...]

BACKGROUND MUSIC NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 65 BACKGROU ND MUSIC General Des cription Background Music can be provi ded on a dial-u p basis over Mu ltiline Termin al speakers. Incomin g voice an- nouncem ents, rin ging and recalls override Backgr ound Music. Up to 10 music pr ograms ca[...]

BOSS/SECRETARY CALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 66 NDA-24271, Issue 1.0 BOSS/SECRETARY CALLING General De scripti on A secret ary with a Multili ne Terminal ca n use an appe arance of the bos s' extension to screen call s for that ex- tension , and a nnounce and /or tra nsfer ca lls to t hat ext ensi[...]

BOSS/SECRETARY CALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 67 4. The secre t ary can now go on hook. The bos s' Single Line Telep hone continu es to ring (incoming r ing rate reflec ts whe ther the calling part y is internal or e xternal) and all lin e key appearance s of the boss' ex[...]

BOSS/SECRETARY CALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 68 NDA-24271, Issue 1.0 5. When fini shed conversi ng with eit her party, t he boss goes on hook. The othe r party wil l automaticall y recall to the boss' statio n. 6. The boss g oes off hook and is con nected to the other part y. Serv i ce Co n dit io[...]

BROKER'S CALL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 69 BROKER'S CALL General Des cription This feature allo ws a Multil ine Te rminal or S ingle L ine T eleph one use r to altern ate be tween two p artie s, talk ing to one party while the ot her party remain s on Hold on the same line .[...]

CALL BACK NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 70 NDA-24271, Issue 1.0 CALL BACK General De scripti on This featu re allows a calling party to set an aut omatic Call Back when a busy or no answe r condition is encoun- tered. When t he bus y station become s idle, th e statio n tha t set th e Call Back will be call ed[...]

CALL BACK NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 71 4. W h en th e bus y stat ion b ecome s idle or the stati on t h at did not a nswe r first i niti at es or answ ers a c all o r ac- cesses a feature and th en becomes idle, th e station that set the Call Bac k will ri ng. Note: Multiple Call Back[...]

CALL FORWARDING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 72 NDA-24271, Issue 1.0 CALL FORWARDING General De scripti on Call For ward ing allows call s di re ct ed to a station to be routed to anot her station, an Attendant, an out si de n um- ber or vo ice mail equipment . The ty pes of Call Forwar ding provi ded are: ?[...]

CALL FORWARDING Attendan t Call Forwarding Set-U p and Can c el NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 73 Attendant Call Forwarding Set-Up and Can cel General Des cription All of t he various types of Call For wardin g can be set up or cancelle d from the Attendan t Console. Station Applicat ion A[...]

CALL FORWARDING Call Forw ardi ng – All Calls NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 74 NDA-24271, Issue 1.0 Serv i ce Co n dit ions The Atten dant can cancel a ny type of Ca ll Forwarding se t by an internal station. Call Fo rwarding – All Calls General De scripti on This f eature allows all calls direct ed to a p[...]

CALL FORWARDING Call Forward ing – All Ca ll s NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 75 • To cance l Call Forwarding – All Calls 1. Lift t he hands et or pre ss the Speaker key and receive dia l tone. 2. Press t he Call Forwarding All Calls featu re access key and receive s pecial dial t on[...]

CALL FORWARDING Call Forw ardi ng – All Calls NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 76 NDA-24271, Issue 1.0 6. A maximum of 26 digits (wi t hout access code) ca n be stored for Cal l Forwarding – All C a lls to an o utsi de number . 7. Call For warding – All Ca lls to an out side number can b e routed by th e Le[...]

CALL FORWARDING Call Forwa rding – Busy Line NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 77 Call Forwarding – Bu sy Line General Des cription This feat ure permits a call to a busy ex tension to be rout ed to a predesi gnated station, Attendan t Console, or voice mail equi pm ent. C all F orwar d i[...]

CALL FORWARDING Call Forw ardi ng – Busy Line NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 78 NDA-24271, Issue 1.0 From a Single Line Telephone • To set Call Forwarding – Busy Line 1. Lift t he hands et and rec e ive dial tone. 2. Dial the Call Forwar ding – Busy L ine feat ure acc ess code a nd receive feat ure dial[...]

CALL FORWARDING Call Forward ing – No Answer NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 79 14. The setting stat ion's trunk re strict ion cla ss is used to al low or deny the tandem conn ection on a Call For- ward ing – Busy Line Outsid e. 15. Checking of t he setti ng stati on's tru nk [...]

CALL FORWARDING Call Forw ardi ng – No An swer NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 80 NDA-24271, Issue 1.0 5. Replace t he handset or pr ess the Speaker k ey. • To cance l Call Forwarding – No Answer 1. Lift ha ndset or press Sp eaker key a nd receive dial tone. 2. P ress the Ca ll Forwar ding – No Answer fe[...]

CALL FORWARDING Call Forwar ding – Destinatio n NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 81 10. In the SMD R cal l record, the sta tion tha t set Cal l Forwa rding – No Answer – Ou tside will a ppear as the origina tor of the cal l. 11. SMDR only records if the Tandem Connecti on receiv es ans[...]

CALL FORWARDING Multipl e Call Forwardin g – All Calls NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 82 NDA-24271, Issue 1.0 • To cance l Call Forwarding – Destin ation from destination s tation 1. Lift t he hands et or pre ss the Speaker key and receive dia l tone. 2. Press t he Cal l Forwarding – Desti nati on Cance[...]

CALL FORWARDING Multipl e Call F orwarding – All Ca ll s NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 83 Serv i ce Co n dit ions 1. Mu ltiple C all Fo rwar ding – A ll Cal ls can forw ard a m aximu m of five times when the ca lled s tatio n set s Call Forwardi ng – All Calls to a sta tion th at ha[...]

CALL FORWARDING Multipl e Call Forwardin g – Bu sy Line NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 84 NDA-24271, Issue 1.0 Multiple Call Forwarding – B usy Line General De scripti on This featur e perm its a call to a bus y stati on to b e forw arde d , mult iple ti mes, to a pr edes ig nated idle s tati o n. Station A[...]

CALL FORWARDING Split Call F orwarding – All Calls NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 85 Operating Procedure The same operati ng procedures for Call Forwa r ding – All Calls app ly. Serv i ce Co n dit ions 1. Multiple Call Forwar ding – No Answer c an only be perfor m ed for n on-data ca[...]

CALL FORWARDING Split C all Forw arding – All Call s NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 86 NDA-24271, Issue 1.0 From a Multiline Terminal with LCD • To set spl it Call Forwarding – All Calls 1. Lift t he hands et or pre ss the Spea ker key and recei ve dial tone. 2. Press t he Split Call For warding – All C[...]

CALL FORWARDING Split Call F orwarding – All Calls NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 87 From a Single Line Telephone • To set Split Call Forwarding – All Call s 1. Lift t he hands et and rec e ive dial tone. 2. Dial the Call Forwar ding – All Ca lls fe ature acces s code and r eceiv e[...]

CALL FORWARDING Split C all Forw arding – Busy Line NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 88 NDA-24271, Issue 1.0 Split Call Forwarding – Bu sy Line General De scripti on This featur e allow s inte rnal an d exte rnal ca lls to a b usy ex tensi on to be re route d to sep arate destin ation s. Des ti- nations may b[...]

CALL FORWARDING Split C all Forward ing – No Answer NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 89 From a Single Line Tel ephone and Multiline Terminal without Split Call Forwarding – Busy Line feat ure key • To set Split Call Forwarding – Bu sy Line 1. Lift t he hands et and rec e ive dial ton[...]

CALL FORWARDING Split C all Forw arding – No Answer NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 90 NDA-24271, Issue 1.0 Station Applicat ion All st ation s. Operating Procedure To acti vate Split Cal l Forward ing, both Split Call Forwardin g and Call Forwar ding set t ings are required . For Call F orw ar din g s ettin g[...]

CALL FORWARDING Call Forw arding – Overrid e NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 91 3. Dial des i red destinat ion number (0-9) an d receive servi ce set tone. 4. Replace t he handset. • To cance l Split Call Forwarding – No Answer 1. Lift t he hands et and rec e ive dial tone. 2. Dial th[...]

CALL FORWARDING Group D iver s ion NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 92 NDA-24271, Issue 1.0 Operating Procedure Normal cal l handling proc edures apply. Serv i ce Co n dit ions This fea ture is allowed to all stati ons and the Attenda nt Console. Group Diversion General De scripti on This feat ur e allows all cal[...]

CALL PARK Call Park - System NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 93 CALL PARK General Des cription This fea ture enabl es a stat ion user or attendan t to place a call in to predesi gnated Cal l Park loca tions. The s tation user or atte ndan t is then free to pro cess other ca lls. Th is fea t[...]

CALL PARK Call Park - Sys tem NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 94 NDA-24271, Issue 1.0 4. Dial t he Cal l Park location number (00-19) and receive serv ice set tone . (If C all Park-Sy stem number i s busy, dia l another locat ion numbe r using t he Step Call feat ure unti l an idle park l ocati on is acce ssed.)[...]

CALL PARK Call Park - Te nant NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 95 8. A call ca n be retr ieved from Call Pa rk-System whi le receiving f eature d ial tone . 9. If a sta tion o ther than the stat ion t hat or igina lly p arked the ca ll ret rieve s the call, Stati on Me ssage D etail Reco rdi[...]

CALL PARK Call Park - Tenant NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 96 NDA-24271, Issue 1.0 To retr ieve a call from Call Park- Tenant • From a Singl e Line Telephone 1. Go off hook and receive int ernal di al ton e. 2. Dial the Call Park-Tenant retrieval ac cess c ode. 3. Dial the Call Park-Tenant locatio n number ([...]

CALL PICKUP Call Pickup - Direct NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 97 CALL PICKUP General Des cription This featu re ena bles a sta tion us er to a nswe r any call d irect ed to a nothe r stat ion, to a st ation w ithi n their own Call Pic kup Group, or to a sta tion within a di fferent Call [...]

CALL PICKUP Call Pi ckup - G roup NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 98 NDA-24271, Issue 1.0 Serv i ce Co n dit ions 1. All rin gin g calls direct ed to an exte nsi on, i ncl udi ng voice calls, ca n be pic ked up by this fea tu re, except fo r Trunk Queui ng - Outgoing and Cal l Back. 2. This fea ture can be acti [...]

CALL PICKUP Call Pick up - Designated G roup NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 99 Call Pickup - Designated Group General Des cription This method pe rmits a station user t o answer an incomi ng call dir ected to another gr oup by dialin g the Call Pick- up - Designat ed Group feature acc ess [...]

CALL REDIRECT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 100 NDA-24271, Issue 1. 0 CALL REDIRECT General De scripti on Withou t answe ring inc oming calls o r held calls w hic h terminates to t he line keys of a Mu ltiline Terminal, th e calls can be transf erred to a pr e-programmed stat ion or Voice Mai l System. Two tra[...]

CALL REDIRECT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 101 6. On the fo llowing condi tions, t he call cannot be transferre d by th e CRD key beca use the destina tion is re- garded a s busy state. • When the ca ll is a Camp-On cal l , and the desti nation is a UCD queue. • When the ca ll is hel[...]

CALL TRANSFER Call Trans fer - All Calls NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 102 NDA-24271, Issue 1. 0 CALL TRANSFER General De scripti on This feat ure permits a stati on user to transfe r a call to anot her stat ion in the system direc tly, or with assist ance from the at te ndan t. Call Transfer - A ll Calls Gene[...]

CALL TRANSFER Call Tran sfer - A tte ndant NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 103 3. A three- party Conf erence can be a c cessed fr om the Call Transf er state. The three par ties connecte d can be as fol lows : • Three st ations • Two stati ons and one trunk • One s tati o n and t wo t[...]

CALLER ID CLASS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 104 NDA-24271, Issue 1. 0 CALLER I D CLASS General De scripti on This feat ure receive s the call ing subscribe r ’ s name and numb er sent fr om a public net work using a MODEM signal and displays the name or number on an LCD of a Multili ne Terminal and an Atte[...]

CALLER ID CLASS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 105 Serv i ce Co n dit ions 1. Up to 14 digi ts of t he cal ling su bscri ber ’ s name or numbe r can be displa yed on the LCD of a Multil ine Ter - minal or an Attendan t Console. 2. Up to 16 di gits of the calli ng subscriber ’ s numb er[...]

CALLER ID DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 106 NDA-24271, Issue 1. 0 CALLER ID DISPLAY General De scripti on Withou t answe ring inc oming calls o r held calls w hic h terminates to t he line keys of a Mu ltiline Terminal, th e callin g part y ’ s infor mati on can be confirmed by t h e ind ic ati ons o[...]

CALLER ID DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 107 3. If there is no inco ming/ hel d cal l on th e line key and th ere is no Camp-On call, the Multi l ine Termin al doe s not come i nto CID mode even if the C ID key is pressed. 4. If there are plu ral in comin g/he ld call s, Cam p-On c[...]

CAMP-ON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 108 NDA-24271, Issue 1. 0 CAMP-ON General De scripti on This fea ture provide s s el ect ed sta tions or outsi de c al ls w it h Camp- On ca pabi lity to a bu sy i nt er nal st at ion. Two Camp-On met hods are provided. The ca ll waiti ng metho d allows a station or an ou [...]

CAMP-ON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 109 • From a Mu ltiline Terminal 1. Press t he Transfer key. The call in p rog res s remains o n Con sultation Hold and feature dial tone is r ece ive d. 2. Dial the desired stati on number an d receive busy to ne. 3. Press t he Transfe r key. Featu[...]

CAMP-ON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 110 NDA-24271, Issue 1. 0 8. Periodi c Camp-On tone can b e provided every 4 s econds. This ca n be allowed or d enied in syst em program- ming on a pe r-system basis. When denie d, a singl e Camp-On signa l is received. 9. Camp-On c an only be set if the ca lled station i[...]

CENTREX COMPATIBILITY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 111 CENTREX COMPATIBILITY General Des cription A combinati on of features allows fu ll integrati on of the NEAX200 0 IVS 2 with C en trex service . Station Applicat ion All st ation s. Operating Procedure Refer t o associated fe atures. [...]

CENTREX COMPATIBILITY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 112 NDA-24271, Issue 1. 0 14. Automatic pau se after Centrex ac cess code. 15. Listed director y numbers display a t Attenda nt Console. 16. Uniform Call Di stribut ion (UCD) for quic k and efficient handling of inco m ing calls. 17. Recall key p rovides time[...]

CHECK IN/CHECK OUT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 113 CHECK IN/C HECK OUT General Des cription When thi s featur e is activate d, the following o peration s occur: • Check In Room Cutoff is clear ed. • Check Out Room Status printout is su pplied. Do Not Dist urb is reset. Room Cutoff i[...]

CLASS OF SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 114 NDA-24271, Issue 1. 0 CLASS OF SERVICE General De scripti on This feat ure p ermi ts al l sta tion s to be assi gne d a Cl ass o f Serv ice in ac corda nc e wit h the d egr ee o f syste m u se desire d. The Class of Serv ice is used to as sign restrict ions fo[...]

CLASS OF SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 115 Speed Ca lling - Station Exte rnal P ag ing Auto mati c W ake -u p/Ti med R e mind er - se lf Auto matic W ake -u p/Ti med Re mind er - fo r o thers Call Pic kup Direct Camp -On (Tr ansfe r) Camp -On (Ca ll Wait ing) - O rigin at e/Re cei[...]

CLASS OF SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 116 NDA-24271, Issue 1. 0 c. Cam p -On (C all Wai tin g) d. Hunting 5. Separat ely from t he above, each stat ion can be assigned to have the fo llowing options: 6. Authoriz ation Codes can be used t o temporar ily change th e trunk route restrictio n class (inc o[...]

CODE RESTRICTION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 117 CODE RESTRICTION General Des cription This fea ture allows the sy stem to b e programmed to restrict outgo i ng cal ls according to s pecific area an d/or C.O. codes. Thi s res tr ic ti on i s controlled on the basis of a three digit area[...]

CONFERENCE (THREE/FOUR PARTY) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 118 NDA-24271, Issue 1. 0 CONFERENCE (THREE/FOUR PARTY) General De scripti on This fea ture provide s a stat ion user the abi lity to add-on a nother party (t runk or statio n) to a call al ready in progres s. Si ngl e Li ne Tel ephone users can ad d [...]

CONFERENCE (THREE/FOUR PARTY) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 119 5. Mu ltilin e Term inals m ay allo w othe r Multi line Ter minal s with the sam e line b utton a ppea rance to ente r the conversa ti on (a nd therefore establ i sh a Confe re nce) by usin g the Pr iva cy feature. Refer to t[...]

CONFERENCE (SIX/TEN PARTY) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 120 NDA-24271, Issue 1. 0 CONFERENCE (SIX/TEN PARTY) General De scripti on This fea ture permits a s tation user or Attendant (conference le ader) to establ ish a Conference among as many as six o r ten parties ( includi ng the Co nference leader). Stati[...]

CONFERENCE (SIX/TEN PARTY) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 121 3. A fter th e par ty ans wers , pres s the H o ld ke y. 4. Call al l desired part ies (sta tion or C.O./Tie li ne) sequential ly, usi ng other l i ne ke ys, and placing ea ch on hold after the pa rty a n swers . 5. After hol di[...]

CONFERENCE (SIX/TEN PARTY) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 122 NDA-24271, Issue 1. 0 6. The maximum numbe r of C.O. line/tie li nes that can be connected i n a Conference i s: • Up to five C . O. line /tie li nes fo r a 6-p arty C onfe r ence • Up to nine C.O. line/tie li nes for a 10-party Confere nce 7. Ca[...]

CONSECUTIVE SPEED DIALING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 123 CONSECUTIVE SPEED DIALING General Des cription For S peed Diali ng, all digit s are regist ered as a Speed Dialin g Code. In the c a se of Consecuti ve Speed Diali ng, the common port ion of the number is regist ered as a speed c[...]

CONSULTATION HOLD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 124 NDA-24271, Issue 1. 0 CONSULTATION HOLD General De scripti on This feat ure permits a station use r to hold any inc oming or outgoing C.O. call, tie li ne call, or any intraoff ice call w hile o rigin a ting a call to anoth er sta tion u ser w it hin th e sys[...]

CONSULTATION HOLD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 125 2. If the second party hangs up, the calling station will a utomati cally be returned to the origi nal call. 3. If the originating station presses the FLASH key (or momentar ily p resses the hookswitch), a three-part y Conferen ce will b[...]

CUSTOMER ADMINISTRATION TERMINAL (CAT) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 126 NDA-24271, Issue 1. 0 CUSTOMER ADMINISTRATION TERMINAL (CAT) General De scripti on In addit ion to the Ma int en ance Administra ti on Te rm i nal (M AT), p rog ramming of the sys tem can be done f rom selec ted Multil ine Termin als with[...]

DATA LINE SECURITY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 127 DATA LINE SEC URITY General Des cription This fea ture allows lin e ci rc uits which ar e us ed f or data transmissi on to be protecte d from interrupt ions such as Attendan t Camp-On, Executive Ove r ride, and Attendant Override. Stati[...]

DELAYED RINGING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 128 NDA-24271, Issue 1. 0 DELAYED RINGING General De scripti on This fe ature enables trunks and st ation lines t o ring immediatel y a t the terminat in g station, but al so , after a pro - grammable pe riod of time has elapsed, t o ring at secondary Mu ltilin e T[...]

DIAGNOSTICS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 129 DIAGNOSTICS General Des cription To assis t maintenan ce personnel, the system provi des diagnostic c apabilit ies such a s fault c ode generation, de - vice s t atus inf ormation and alarm i nformatio n recording whi c h can b e access ed fro[...]

DIAL BY NAME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 130 NDA-24271, Issue 1. 0 DIAL BY NAME General De scripti on This feature allows a Mu ltilin e Terminal use r to search for a d esired number by name. The number and name are re gis tere d in t he sys tem and the y are s ho wn on Mul tili ne Te rmin al LC D. T he Mu l[...]

DIAL BY NAME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 131 To register a name and number for call by Speed Calling-Station 1. From the i d le state, pres s the STA sof t key. 2. Using the UP or DOWN soft keys, sel ect the bu ffer number to be pro grammed. 3. Press t he FEATURE key. 4. Using the Alpha[...]

DIAL BY NAME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 132 NDA-24271, Issue 1. 0 2. C harac ter R egist ration a. The fo llowing t able shows how to re cord the alphanum eric ch aracter to the system. b. There ar e two input modes for alphabet and nu mber. The i nput mode is d isplayed on Multil ine Terminal soft key as f[...]

DIAL BY NAME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 133 3. Number and Name Registra tion a. In the a lphabet a nd number input mod e, when the Fe ature key is pressed, the Feature ke y lamp is flashe d and Speaker key lamp is lit . b. U p to 16 c harac ters c an be r ecord ed as a name . c. Up to [...]

DIAL BY NAME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 134 NDA-24271, Issue 1. 0 5. Origina ting a Call a. To origi nate calls aft er searc hing, press eith er TRK key, Lin e key (My Line/Su b Line) or Speaker key, or of f hook. b. When th e user or iginates cal l pre ssing TRK key, r egistere d trunk access code is igno [...]

DIAL CONVERSION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 135 DIAL CONVERSION General Des cription The syst em can be a ssigned to us e rotary Dial Pulse (DP) or Dual Tone Mult ifrequen cy (DTMF) trun ks and sta - tions. Th is feature pro vides for the r epeating of digi ts dial ed by th e statio n u[...]

DIRECT DATA ENTRY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 136 NDA-24271, Issue 1. 0 DIRECT DATA ENTRY General De scripti on This fe ature allows a maid or other hotel personnel to enter numer ic data to the PMS (Pr operty Management System ), using t he guest room station for entry thr ough di al operat ion. Th e same n[...]

DIRECT DATA ENTRY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 137 8. There ar e two types of print out format for the Ho tel/Motel Printer. Th e printo ut format ca n be sele cted by the syst em data programming. The following fig ure show s examples o f the printout format 1 and 2. Example : I nput da[...]

DIRECT DATA ENTRY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 138 NDA-24271, Issue 1. 0 c. In Print out Format 2, even if the da ta corresponding QUANTI TY is not en tered, the system does not recog nize th at the data e ntry is a n erro r (no re o rder t one is re ceive d). Example: In put data = 1*2*3*# 1995 04/10 17:20 M[...]

DIRECT DIGITAL INTERFACE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 139 DIRECT DIGITAL INTERFACE General Des cription This ser vice feature p rovides t he capability to c onnect trunks f r om the NEAX2000 I VS 2 directly to T1 carr ier links us ing either a pr ivate or publi c network. Operating Proce[...]

DIRECT DIGITAL INTERFACE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 140 NDA-24271, Issue 1. 0 6. The DTI can be provided with c i rcuit cards t o interf ace with T1 carrier. 7. The DTI boar ds are mounted in t he AP board slot of the Port Interfa ce Module (PIM). 8. The fo llowing t w o meth ods may be used for n etwork sy[...]

DIRECT INWARD DIALING (DID) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 141 DIRECT INWARD DIALING (DID ) General Des cription This feat ure provid es for inco ming calls f rom the exchan ge network (e xcept FX or WATS) to reach any s tation within t he sys tem without attendant assistance. Station Appl[...]

DIRECT INWARD DIALING (DID) DID Call Waiting NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 142 NDA-24271, Issue 1. 0 DID Call Waiting General De scripti on This fea ture all ows an incoming call on a DID trunk or a tie l ine to auto m aticall y be Camped-On to the desti- nation s tation if the destinat ion station i s busy. S[...]

DIRECT INWARD SY STEM ACCESS (DISA) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 143 DIRECT INWARD SYSTEM ACCESS (DISA) General Des cription This feat ure allo ws an outside caller t o access the system using an exchange ne twork con nection wit hout Atten - dant or s tation assist ance. The outside us [...]

DIRECT INWARD SYSTEM ACCESS (DISA) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 144 NDA-24271, Issue 1. 0 8. If the call ed sta tion is b usy or does not a nswer, or the number di aled i s a f eatur e acce ss code , any one of th e followi ng operati ons can be set: • The C.O. line can be rel e ased. • Dial ton e can be [...]

DIRECT INWARD TERMINATION (DIT) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 145 DIRECT INWARD TERMINATION (DIT) General Des cription This fe ature automa ti cal ly routes in com in g n etwo rk exchange c al ls di re ctly to a pre sel ec te d station with out At- tendant assistance. The c all can t hen [...]

DIRECT OUTWARD D IALING (DOD) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 146 NDA-24271, Issue 1. 0 DIRE CT OUT WA R D DI AL ING (DOD) General De scripti on This fe ature pe rmits any stat ion user the ability to gain access to the exchange network by d ialing a n access cod e and rece iving new dial to ne. The us er may th[...]

DIRECT OUTWARD DIALING (DOD) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 147 6. Exchange net work call completion using the Hotline Outs ide featur e is permitted. The originati ng station is auto maticall y routed to the assigned trunk route and the di gits are dial ed aut omatical ly when t he stat i[...]

DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 148 NDA-24271, Issue 1. 0 DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE General De scripti on This fea t ure a l lows a Direct St ation Selectio n/Busy La mp Field (DSS/BLF) Consol e to be ass ociated with a M[...]

DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE Busy Ou t Status Console NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 149 6. The DSS/BLF Consol e can be provided wit h a Message Wa it (MW) key, a Do Not Disturb ( DND) key, a Night Tr ansfer ( NT) key , a Wake Up N o Ans wer (WU) key, a Room C[...]

DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE Do Not Disturb Console NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 150 NDA-24271, Issue 1. 0 Serv i ce Co n dit ions 1. If the sy st em is initia lized (R eset ) the Co nsole Functi on Mod e wil l retur n to DS S /BLF. 2. The Busy Out Status of a stat ion cannot be [...]

DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE Room Cutoff Console NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 151 Station Applicat ion All sta tions wit h a DSS/BLF Consol e. Operating Procedure To set and cancel Message Waiting 1. Press t he MW key. When s tations a re current l y in MW t[...]

DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE Wake Up No Answer Console NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 152 NDA-24271, Issue 1. 0 Wake Up N o Answer Con sole General De scripti on This fe ature allows a DSS /BLF Console associ at ed wi th a Multiline Ter mina l t o b e used as a Wake Up No An - swer[...]

DISTINCTIVE RINGING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 153 DISTIN CT IVE RI NGING General Des cription This feat ure prov ide s Distin ctiv e Ringing pa tter ns to the st ation so that th e stati on user ca n disti nguish between intern al and ext ernal incoming cal ls. This featur e also ena [...]

DISTINCTIVE RINGING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 154 NDA-24271, Issue 1. 0 11. T he lam p indi cation patte rns a re as fo llows: • Incoming internal call s Red, 120 -ipm flas hing • Incoming e xternal calls Green or Re d, 120-ipm flashi ng The lamp co lor for incoming e xternal calls can be selecte d to [...]

DO NOT DISTURB NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 155 DO NOT DISTURB General Des cription This feat ure restricts inc oming calls to a station and can be set by an individu al station or from the Atten dant Console. Pl aci ng a stati on i n Do Not Dis tu rb ( D ND) does not pre vent a st ation[...]

DO NOT DISTURB NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 156 NDA-24271, Issue 1. 0 3. Press t he START key. The DD LED lights steady an d service set t one is re ceived. 4. Press t he RELEASE key. • To cance l an individual station in DND 1. Dial the desired station number. 2. Press t he DD key an d the asso ciated LED [...]

DO NOT DISTURB Do Not Disturb - Hotel/Motel NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 157 11. A station incl uded in a DND group, re tains the ab ility t o place th eir particula r station in DND. 12. When the Att endant plac es a group in DND, an indivi dual stat ion wi thin the g roup c an can cel [...]

DO NOT DISTURB Do Not Distu rb - Hotel /Motel NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 158 NDA-24271, Issue 1. 0 3. Press t he RESET key. 4. The ab ove two step s can be repeate d for additiona l stations. 5. Press t he RLS key. • To set Do Not D isturb to the station currently connected 1. Press t he DD key. 2. Press [...]

DO NOT DISTURB Do Not Disturb - System NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 159 9. Call Back cannot be s et to stations in DND. 10. Recalls will o verride the DND set ting, and r ing back t o a station in DND. Do Not Disturb - System General Des cription This feat ure simultaneous ly restri cts [...]

DO NOT DISTURB Do Not Disturb - System NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 160 NDA-24271, Issue 1. 0 9. Refer t o the Hotel/Motel Front Desk Inst rument Features and Specificati ons for more in format ion. 10. Refer to Do Not Distur b Features an d Specifications for the interactio ns between DND and system fe ature[...]

ELAPSED CALL TIMER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 161 ELAPSED CALL TIME R General Description This f eature provid es a display of the elap sed time while a M ult iline Termin al with LCD is connected to any trunk. Station Applicat ion All Mult iline Termina ls with L CD. Operating Procedu[...]

ENHANCED 911 NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 162 NDA-24271, Issue 1. 0 ENHANCED 9 11 General De scripti on This fe ature allows the PBX to t ran sm it a c all ers ’ emergency service i den ti fication inf or ma ti on to an Enhanced 911 Emergenc y system. Station Applicat ion All sta tions and A ttenda nt Conso[...]

EXECUTIVE CALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 163 EXECUTIVE CALLING General Des cription This fea ture allows a st ation to be ass igned a VIP cla ss. This pr ovides special ringing to a ca lled station whe n that s t ation is idle, and automatic s ending of three tone bursts to a c all[...]

EXECUTIVE OVERRIDE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 164 NDA-24271, Issue 1. 0 EXECUTIVE OVERRIDE General De scripti on This featu re allo ws se lecte d use rs to o verri de a bu sy co nditi on on a called stat ion. A warni ng ton e is tr ansm itted to both sta ti ons i n the bus y cal l bef ore the busy conditi o[...]

EXECUTIVE OVERRIDE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 165 7. Executi ve Override i s denied if the busy station is di aling, in Line Lockout mode, rece iving a syst em gen- erated tone, protected against Executi ve Override in Cl ass of Service, p rotected again s t any override by DND key, or[...]

EXTERNAL PAGING WITH MEET-ME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 166 NDA-24271, Issue 1. 0 EXTERNAL PAGING WITH MEET-ME General De scripti on This fe ature allows a stati on user or attendant dia l-access to l ocal v oice p aging equi pment and connects both partie s automatical ly afte r the paged part y has answer[...]

EXTERNAL PAGING WITH MEET-ME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 167 Serv i ce Co n dit ions 1. Amplifie rs and speakers mus t be provi ded locally. 2. One trunk circuit from a COT c ard is re quired for each zone of ext ernal paging. 3. One PN-DK00 (o r built-i n DK00 in MP) i s required for e[...]

FAX ARRIVAL INDICATOR NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 168 NDA-24271, Issue 1. 0 FAX ARRIVAL INDICATOR General De scripti on When a ca ll from a C.O. line ( Direct-Inward- Terminatio n, Direct-Inward -Dialing, Automa ted Attenda nt), sta- tion o r tie line ha s terminated to a fa csimile machine , a relat ed lamp[...]

FEATURE ACTIVATION FROM S ECONDARY EXTENSION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 169 FEATURE ACTIVATION FROM SECONDARY EXTENSION General Description This fe ature allows t he Multiline Ter minal u ser to a ccess an appear ance of another extensio n and program cer - tain fe atur es from that ex[...]

FLEXIBLE LINE KEY ASSIGNMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 170 NDA-24271, Issue 1. 0 FLEXIBLE LINE KEY ASSIGNMENT General De scripti on Multili ne Terminal s can have any desir ed line ke y assignment. This f eature per mits assignmen ts to be ta ilored to each individual's needs. (The termi nal's pr[...]

FLEXIBLE NUMBERING PLAN NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 171 FLEXIBLE NUMBERING PLAN General Des cription The system has a Flexible Numbering Pl an. All access codes and stati on numbers and can be assi gned in system programmin g. Refer also t o the Single Digi t Dialing Fe atures a nd Spec[...]

FLEXIBLE RINGING ASSIGNMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 172 NDA-24271, Issue 1. 0 FLEXIBLE RINGING ASSIGNMENT General De scripti on This fea ture allows li nes on Multiline Termi nals to be indiv idually programmed to ring or not r ing. Station Applicat ion All Mult iline Termina ls. Operating Procedure No m[...]

FORCED ACCOUNT C ODE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 173 FORCED ACCOUNT CODE General Des cription This feat ur e for ces the user to ent er an Accoun t Code (up to 8 or 10 digits) for all out goi ng cal ls. The Account Code must b e dialed before dialing the ou tgoing number. Ca lls are pro[...]

GROUP CALL Automati c Confe rence (6/10 Party) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 174 NDA-24271, Issue 1. 0 GROUP CALL Automatic Con ference (6/10 Party) General De scripti on This featu re a llows a Mu ltilin e Te rminal user or s ingle line tele phon e use r wi thin th e sy stem to e stabl ish a con- ferenc e amo[...]

GROUP CALL 2 Way Callin g NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 175 Up to four CFT trunks c an be accommoda ted in the syst em. The maximum numbe r of conference groups p er system whe n usin g four CFT tr unks (maximum) is: • Four, 6-pa rty conference groups • Two, 10-par ty conference gr ou[...]

GROUP CALL 2 Way C allin g NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 176 NDA-24271, Issue 1. 0 Operating Procedure To page stations of a group 1. Press t he Speak er key or go off hook, and rece ive a dial tone . 2. Dial the acce ss code, or pr ess fea ture acc ess key (Mul tili ne Termina l only) , for a desired pa gin g[...]

GROUP LISTENING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 177 GROUP LISTENING General Des cription When a Multili ne Terminal use r makes a call using the han dset, pressing the Spe aker key will allow othe rs to liste n through the built- in speaker of the Mu ltiline Terminal . The user may continue[...]

HANDSFREE ANSWERBACK NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 178 NDA-24271, Issue 1. 0 HANDSFREE ANSWERBACK General De scripti on This fea ture allows the station user t o answer a voice c all without li fting the handset. Station Applicat ion All Mult iline Termina ls. Operating Procedure To answer a voice c all 1. Mak[...]

HANDSFREE DIALING AND MONITORING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 179 HANDSFREE DIALING AND MONITORING General Des cription This fea ture allows the station user t o dial or monitor a call wi thout li fting the ha ndset. Station Applicat ion All Mult iline Termina ls. Operating Procedure To [...]

HOLD Call Ho ld NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 180 NDA-24271, Issue 1. 0 HOLD General De scripti on This feat ure perm its a user to Hold a cal l in progre ss. After Hol d has been set, the sta t ion user can make or an- swer n ew calls. Call Hold General De scripti on This fe ature permits a user to Hold a c a[...]

HOLD Dual Hol d NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 181 2. T h e orig inal ca l l rings back to Multil ine Ter minal. 3. Lift t he hands et and cont inue wi th the or iginal call. To Hold a call and return to original call • From a Singl e Line Telephone 1. Press t he FLASH key (or momentari [...]

HOLD Exclus ive Hol d NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 182 NDA-24271, Issue 1. 0 Operating Procedure Inter nal p arty conne ction fro m a M ult iline Term inal: 1. Statio n A presses the Hold key and Station B i s placed o n hold. 2. Statio n B presses the Hold key and Station A i s placed o n hold. 3. Dual Hold [...]

HOLD Non-Ex clusiv e Hold NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 183 6. The LEDs of o ther Multiline Ter minals on whi ch the held lin e appears will give a steady display while th e Exclusi ve Hold exists and during recal l. 7. A n intern al sta tion o n Exclu sive Hold ca nnot recei ve the fo ll[...]

HOTEL/MOTEL ATTENDANT CONSOLE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 184 NDA-24271, Issue 1. 0 HOTEL/MOTEL ATTENDANT CONSOLE General De scripti on The Atten dant Console can b e programmed to func tion as a Hotel/Motel Att endant Cons ole. In additio n to the busines s features and fu nctions of th e Attendant , the Ho[...]

HOTEL/MOTEL ATTENDANT CONSOLE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 185 • To cance l 1. Dial the desired extension. 2. Press t he Automatic Wake Up fun ction key. 3. Press t he RESET key. Serv i ce Co n dit ions 1. A dedicat ed function key on the console must be assig ned for ea ch desired fea[...]

HOTEL/MOTEL FRONT DESK INSTR UMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 186 NDA-24271, Issue 1. 0 HOTEL/MOT EL FRONT DESK INSTRUMENT General De scripti on A Multi line Termina l with LCD can b e programmed to function as a Hotel/ Motel (H /M) Front De sk Instrument . This can b e use d to set and can cel st and ard H[...]

HOTEL/MOTEL FRONT DESK INSTRU MENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 187 To activat e Automatic Wak e Up 1. Press t he WK UP key. 2. D ial th e d esire d Wake -Up t ime in m ilita ry for mat (in one m in ute in creme nts). 3. Press t he WK UP key. 4. Dial the station number. 5. Press t he SET[...]

HOTEL/MOTEL FRONT DESK INSTR UMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 188 NDA-24271, Issue 1. 0 To activate Room Status 1. Press t he Room Status funct ion button. 2. Dial the desired station number. 3. Press t he SET ke y. The fe ature s that are acti vated at th e sta tion wi ll be indi cated by the LED lig hting[...]

HOTEL/MOTEL FRONT DESK INSTRU MENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 189 8. The Print Out function a llows sel ection of outpu t base d on individual station numbers (except for Roo m Sta - tus). 9. When Check Out is done, the foll owing functions are se t or clea red: • DND - clear ed • [...]

HOTLINE - INSIDE/OUTSIDE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 190 NDA-24271, Issue 1. 0 HOTLINE - INSIDE/OUTSI DE General De scripti on This fea ture causes the term inal to p lace a call to a nother statio n or to an outsi de party automatically whe n the user se lects the Hotli ne ext ension. Station Applicat ion A[...]

HOUSE PHONE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 191 HOUSE PHONE General Des cription This fea ture allows sel ected st ations to reac h the Attendant si mply by going off- hook. Station Applicat ion All st ation s. Operating Procedure 1. The House Pho ne user lifts handset. 2. The Atten dant Co[...]

INDIVIDUAL ATTENDANT ACCESS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 192 NDA-24271, Issue 1. 0 INDIVIDUAL ATTENDA NT ACCESS General De scripti on This fea ture permits a u ser to call a s pecific Att endant by di aling an Attenda nt call code. Station Applicat ion All st ation s. Operating Procedure To originat e a call [...]

INTERCEPT ANNOUNCEMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 193 INTERCEPT AN NOUNCEMENT General Des cription This fea ture provides t he auto matic i ntercept i on of Direct Inward Dia l ing ( DID) and Ti e Line cal ls which cannot be comp lete d due to u nassigned st ation or leve l. The caller[...]

INTERCOM Manual Interco m NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 194 NDA-24271, Issue 1. 0 INTERCOM General De scripti on Thre e type s of In terco ms are avail able: Manual I nterc om, A utoma tic In terco m, and Dial In terco m. Ea ch type of Interc om provides access to a sma ll group o f Multiline Terminal s with s[...]

INTERCOM Automati c Inter com NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 195 Automatic In tercom General Des cription Automatic Interc om provides a pat h for Voice Announ cement Calls with Han dsfree Ans werback between t wo Multil ine T erm inals u sing a li ne k ey. P rivat e co nvers ation s ca n [...]

INTERCOM Dial I ntercom NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 196 NDA-24271, Issue 1. 0 Operating Procedure 1. The call er lifts the handset , presses the Dial Inter com key, an d receive s dial t one. 2. The call er dials the on e-digit Inter com code o f the cal led Multiline Te rminal (0-9). 3. The call ed terminal[...]

INTERNAL TONE/VOICE SIGNALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 197 INTERNAL TON E/VOICE SIGNALLING General Des cription Multil in e Term in al s c an si gn a l inc om in g inte rn al call s b y Vo ic e An n oun c em ent o r by ri ngi ng ac co rd ing to the programmed mode (Voice f irst or R[...]

INTERNAL TONE/VOICE SIGNALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 198 NDA-24271, Issue 1. 0 4. Press t he Speaker key. Serv i ce Co n dit ions 1. When a Mul til ine Te rminal is r eceivi ng a Voice Ann ounc ement, i t ca nnot r eceive any o ther a udibl e sign al. 2. Single- digit fe ature access co des must be all[...]

INTERNAL ZONE PAGING WITH MEET-ME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 199 INTERNAL ZONE PAGING WITH MEET-ME General Des cription This feat ure allows the Atten dant Console and sys tem users to pag e over the built- in speaker s of the Multilin e Term inals with in the as signe d zon e or al l [...]

LAST NUMBER REDIAL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 200 NDA-24271, Issue 1. 0 LAST NUMBER REDIAL General De scripti on This fea ture all ows use rs to red ial the l ast stati on-to-st ation or outside n umber they d ialed usi ng a feat ure acces s key or a f eature a ccess code . This is useful when the ca lled s[...]

LEAST COST ROUTING - 3/6 DIG IT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 201 LEAST COST ROUTING - 3/6 DIGIT General Des cription This serv ice feature allo w s the system to be programmed to rout e outgoing ca lls over the most ec onomical fa- cility ( W ATS, FX, DDD). Based on the ind i vidual area[...]

LEAST COST ROUTING - 3/6 DIGIT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 202 NDA-24271, Issue 1. 0 • Route Patt ern Table - U p to 256 Rout e Advance tables are availabl e, each with 4 entri es. If more than 4 entri es are require d, up to 8 entries can be pro vided by combini ng two route pattern table s. • LCR Patte[...]

LEAST COST ROUTING - 3/6 DIG IT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 203 Is first digit an LCR access code? START No Normal operation (no LCR) Get LCR code to digit code development pattern Is an LCR code to digit development pattern as- No Re order tone signed? Yes Yes Receive next digit Check [...]

LEAST COST ROUTING - 3/6 DIGIT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 204 NDA-24271, Issue 1. 0 Is a time of day pattern assigned? Yes No Is a tenant pattern assigned? Yes Get route pattern to be used No Is a r ou te pattern Yes Reorder tone assigned? No A B Check time of day assignment D What pattern is assigned? Get [...]

LEAST COST ROUTING - 3/6 DIG IT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 205 Is a digit addition pattern as- signed? Yes No E Check digit addition pattern; add digits accordingly Del ete area code? Yes No Delete area code Delete all digits? Yes No Seize a trunk in fir s t trun k route Number of digi[...]

LINE LOCKOUT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 206 NDA-24271, Issue 1. 0 LINE LOCK OUT General De scripti on This fea ture automati cally release s a station fr om the common equi pment if the stat ion remains of f-hook for longer tha n a programmed int erval before dia ling. Howler tone may be progr ammed to be s[...]

LINE PRESELECTION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 207 LINE PRESELECTION General Des cription This feat ure prov ides the station use r with two ways to sel ect an idle, he ld, recall ing, or ringing line bef ore going off-hoo k. Station Applicat ion All Mult iline Termina ls. Operating Proc[...]

MAID STATUS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 208 NDA-24271, Issue 1. 0 MAID STATUS General De scripti on This feature allo ws the Hotel/ Motel (H/M) Front Desk In strum ent, P roperty Mana gemen t Syst em (PMS ) term i- nal, or g uest room statio n (using special access code) t o register the condition of ea ch g[...]

MAID STATUS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 209 Serv i ce Co n dit ions 1. There ar e a maximum o f 8 types o f room conditions as follo ws: 2. Although t he syst em provi des for a maximum of 8 types of room co nditi ons, the 8 cod es (1- 8) prov ided ar e not fixe d for a given cond ition[...]

MAINTENANCE ADMINISTRATION TERMINAL (MAT) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 210 NDA-24271, Issue 1. 0 MAINTENANCE ADMINISTRATION TERMINAL (MAT) General De scripti on The Maint enance Admini strati on Terminal ( MAT) is a person al computer that provi des an inte rface to t he PBX via the sys tem CPU card. The MAT [...]

MESSAGE CENTER INTER FACE (MCI) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 211 MESSAGE CENTER INTERFACE (MCI) General Des cription This fea ture provide s an interf ace with a cus tomer supplie d Voice Mail System ( VMS) which can send Mes sage Waiting l amp control data to the system. The Mess age Ce[...]

MESSAGE CENTER INTER FACE (MCI) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 212 NDA-24271, Issue 1. 0 3. Follow th e instructions given by the voic e mail system. To retrieve a voice ma il message fro m the voice ma il system 1. The Mess age Wa iting la m p is lit or the LCD dis plays: [MESSAGE] 2. Go off hook and recei ve [...]

MESSAGE CENTER INTER FACE (MCI) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 213 13. The Voice Mail Integr ation (Inband) feature cannot be combin ed with voice mail thr ough th e MCI in th e system . Either t he Voice Mail Integ ration ( Inband) feature or MCI feature m ust b e select ed in system pro [...]

MESSAGE REGISTRATION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 214 NDA-24271, Issue 1. 0 MESSAGE REGISTRATION General De scripti on This feat ure provides output from the system to a cal l accounti ng system using an RS-232C connect or. This allow s the H otel/M otel c lerk to retri eve th e i nform atio n neede d to ch a[...]

MESSAGE REMINDER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 215 MESSAGE REMINDER General Description This fea ture allows a use r o r At te ndan t t o t urn on the message wait ing (MW) la mp of a Si ngl e Li ne Te lephone, or the Message Remin der (M SG) LE D of a Mult iline Termin al (if a ssigne d)[...]

MESSAGE REMINDER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 216 NDA-24271, Issue 1. 0 To clear the message indica tion witho ut calling the st ation that set th e message, fr om a Single Line Tele- phone or a Multiline Termina l 1. Lift t he hands et and rec e ive dial tone. 2. Dial the Message Reminder sea rch access code[...]

MESSAGE REMINDER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 217 To canc el a message fro m the stat ion that set it 1. Lift t he hands et and rec e ive dial tone. 2. Dial the Message Reminder can cel code. 3. Dial the desired stati on number an d receive featu r e dial tone. The message is clear ed at[...]

MESSAGE WAITING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 218 NDA-24271, Issue 1. 0 MESSAGE WAITING General De scripti on This feat ure allows the Attendant Console, Ho tel/Motel (H/M) Fro nt Desk Instrument, admi nistrative stati on, or Proper ty Ma nage ment Syst em ( PMS ) t ermi nal t o light a lamp (on a n uni nt er [...]

MESSAGE WAITING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 219 • To cance l Message Waiting w hile re ceiving ri ngback tone or busy tone 1. Press t he MW key. 2. Press t he RESET key. 3. Press t he RELEASE key. From the Attendant Console • To set Me ssage Waiting 1. Dial the desired station numbe[...]

MESSAGE WAITING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 220 NDA-24271, Issue 1. 0 • To check 1. Lift t he hands et and rec e ive dial tone. 2. Dial the Voice Mes sage Wai ting - Sys tem replay access co de. 3. Dial the message number (0-9 ) and receive se rvice set tone for 3 seconds. 4. Listen t o the me ssage. 5. R [...]

MESSAGE WAITING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 221 Voice M essage Wait ing - Individu al • To set 1. Lift t he hands et and rec e ive dial tone. 2. Dial the Voice Message Waiti ng - Indiv idual set acces s code and recei ve feature dial tone. 3. Dial the desired stati on number an d rece[...]

MESSAGE WAITING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 222 NDA-24271, Issue 1. 0 4. R estor e th e hand set. (XXX=Card No.) • To set w hile receivin g ringback tone or busy tone or performing voice call (from the Atten d ant Console) 1. Dial "8 "; receive ser vice set tone f or 3 seconds. 2. Press t he RELE[...]

MESSAGE WAITING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 223 8. When the user of a station tha t has a Message Wait ing indica tion lif ts the handset, the stat ion can receive special dial tone by sys tem programming. It reminds th e statio n user that a mess age is waiting. Voice M essage Wait ing[...]

MISCELLANEOUS TRUNK ACCESS CCSA Access NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 224 NDA-24271, Issue 1. 0 MISCELLANEOUS TRUNK AC CESS General De scripti on This fea ture allows the connection of var ious type s of external f acilit ies. In ad dition to Loop and Ground Start Trunks, th e following can als o be interf aced[...]

MISCELLANEOUS TRUNK ACCESS Code Cal ling Eq uipment Acc ess NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 225 Serv i ce Co n dit ions 1. An access code needs to be a ssigned fo r CCSA Access. 2. 4-Wire Ti e Line cir cuits (ODT b oard) must be provi ded fo r the int erface wi th CCSA network . 3. The maxi[...]

MISCELLANEOUS TRUNK ACCESS Foreign Exc han ge (FX) Acce ss NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 226 NDA-24271, Issue 1. 0 Operating Procedure To access the Dictatio n Equipmen t from any station 1. Go off hook and receive dia l tone. 2. D ial th e Dict ation Equi pmen t feat ure ac cess c ode. 3. Proceed a ccording t[...]

MISCELLANEOUS TRUNK ACCESS Radio Pagin g Equipment Acces s NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 227 2. Care sho uld be excer is ed in system data assignment when u sing this fe ature in co nju nct ion with Lea st Cos t Routing (LCR) si nce FX lines may r equi re tha t the digit 1 be dial ed pr i[...]

MISCELLANEOUS TRUNK ACCESS Wide Area Telephone Servic e (WATS) Acc ess NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 228 NDA-24271, Issue 1. 0 Wide Area Telepho ne Service (WATS) Access General De scripti on This fea ture allows any s tation user di rect dia l access to out going WATS lines . Station Applicat ion All st ation[...]

MULTILINE TERMINAL ATTENDANT POSITION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 229 MULTILINE TERMINAL ATTENDANT POSITION General Des cription A Multili ne Terminal wi th LCD can be program med to fun ction simi lar to an At tendant positi on. This Atte ndant positi on has limited access to Atte ndan[...]

MULTILINE TERMINAL ATTENDANT POSI TION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 230 NDA-24271, Issue 1. 0 3. Press t he DND key to re turn to t he normal DSS mod e . To set/c ancel Night Service 1. Press t he NT key on th e DSS/BLF Console. OR Dial the Night Servic e set/ca ncel code when off- hook on t he primar y exten[...]

MUSIC ON HOLD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 231 MUSIC ON HOLD General Des cription This feat ure plays music when a li ne is pl ace d on hold. Music is provided by a cir cui t boa rd me mory chip or a local mus i c source, such a s a CD pla yer or a r adio. Station Applicat ion All st ati[...]

NAILED-DOWN CONNECTION - DATA NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 232 NDA-24271, Issue 1. 0 NAILED-D OW N CO NNECTION - DATA General De scripti on This featu re pro vides Data Inter face whic h can t ransm it th e int ra-o ffice or in ter- offic e digi ta l dat a on fi xed path connecti on. The D a ta Inte rface equ[...]

NIGHT SERVICE Attendant Ni gh t Transf er NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 233 NIGHT SERVICE General Des cription This feat ure provid es a variet y of methods for handling inc oming calls when the system is in ni ght mode. These include : • Attendan t Night Transfer • Call Rero uting ?[...]

NIGHT SERVICE Call Re routing NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 234 NDA-24271, Issue 1. 0 6. The night station can be assigned a s a stati on in an Automatic/Uni form Call Dist ribution (UCD) gro up. 7. This opera tion is not appli cable to Liste d Directory Number (L DN ) cal ls. For LDN calls, Night Connec tion [...]

NIGHT SERVICE Day/Nig ht Mode C hange b y Attendant Cons ole NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 235 Day/Night Mod e Change by Atten dant Console General Des cription This fe ature provides activation of DAY/NIGHT Mode Chang e by pres sing a predete rmined key from the At- tendant Console. Stat[...]

NIGHT SERVICE Night Connect i on - Fixed NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 236 NDA-24271, Issue 1. 0 Station Applicat ion All st ation s. Operating Procedure By dial ac cess code 1. Go off-ho ok and rece ive dial tone. 2. Dial the D AY/NIGHT Mode Cha nge feature acce ss code followed by 1 for DAY mode/2 for NIGHT [...]

NIGHT SERVICE Night Connect ion - Fl exible NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 237 3. The night station goes off - hook and an swers the ca ll. If necessar y, the answe red call can be tr ansferred to another station or out side party. Serv i ce Co n dit ions 1. Night Conne ction station can b[...]

NIGHT SERVICE Trunk Ans wer Any Station (TAS) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 238 NDA-24271, Issue 1. 0 Operating Procedure Befo re plac ing th e Atten dant Co nsole into N ight Ser vice, the Atte ndan t sets Ca ll Forw ardi ng-Al l Calls from t he fixed ni ght station t o the de sired st ation. Note: The Call F[...]

NIGHT SERVICE Trunk Ans wer Any Station (TAS) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 239 4. Statio ns accessing TAS ser vice must be in the s ame tenant group. 5. By diali ng differ ent acce ss codes, stati ons can access ot her tenants' TAS s ervice. 6. A 8LC or PN-DK00 ( or built-in DK00 i [...]

OFF-HOOK ALARM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 240 NDA-24271, Issue 1. 0 OFF-HOOK ALARM General De scripti on This fea ture allows a s tation user to call the Atten dant, or a pre designate d station, by si mply staying off - ho ok for a prep rogrammed period of ti me. The calling number is automatic ally displ [...]

OFF-PREMISES EXTENSIONS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 241 OFF-PREMISES EXTENSIONS General Des cription This feat ure all ows th e connect ion of a sin gle lin e telep hone in an off-p remises locati on. The connec tion to th e Off-Pre m ises Ext e nsion can be th rough direct copp er or t[...]

OPEN APPLICATION INTERFACE (OAI) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 242 NDA-24271, Issue 1. 0 OPEN APPLICATION INTERFACE (OAI) General De scripti on Provides a computer-t o-PBX interface, all owing a compu ter to contr ol the func tion of the sy stem. The system can be customi zed to accommo date most cu stomer app[...]

PAD LOCK NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 243 PAD LOCK General Des cription This feat ure temporari ly restr icts tel ephones from making un authoriz ed calls by dialin g special access cod e when stati on use r s are aw ay fr om the ir se at s. Station Applicat ion All st ation s. Operating[...]

PAD LOCK NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 244 NDA-24271, Issue 1. 0 8. An Authori zation Code ca n be assigned per stat ion number so t hat one code i s used only on the specifi c stati on. Applicat ion Processor ( AP01) is require d. 9. This fea ture cannot be us ed in the hotel system usi ng Maid Statu s featur[...]

PERIODIC TIME INDI CATION TONE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 245 PERIODIC TIME INDIC ATION TONE General Des cription This feat ure provides a per i odic t one to the station user who has m ade an outg oing call. This f eature can be allowed o r denied for eac h statio n. Station Applicat [...]

POOLED LINE ACCESS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 246 NDA-24271, Issue 1. 0 POOLED LINE ACCESS General De scripti on A line key can be assigned to acce ss Pooled Lines. Each line key wil l allow incoming, outgoing, or both- w ay access to a trunk rou te. Station Applicat ion All Mult iline Termina ls. Operating[...]

POWER FAILURE TRANSFER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 247 POWER FAILURE TRANSFER General Des cription This fea ture provides for specifi ed trunks t o be automa tically connected to desig nated Singl e Line Telephones in the even t of AC p ower lo ss. It is nor m ally u tilize d when the s[...]

PRIORITY CALL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 248 NDA-24271, Issue 1. 0 PRIORITY CALL General De scripti on This featur e al lows t h e Atte ndan t to an swer a c all b e fore o ther c alls, at the A tten dant' s disc retio n. Station Applicat ion All st ation s. Operating Procedure To initiate a Pr iority [...]

PRIVACY Dire ct Priv acy Relea se NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 249 PRIVACY General Des cription This fe atu re re stricts Mul ti li ne Terminal user s f ro m pre ssi ng a b usy line but ton and entering a conv er sat ion un- less p ermitt ed by the Mu ltilin e Term inal u ser cur rently [...]

PRIVACY Manual Privacy Release NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 250 NDA-24271, Issue 1. 0 4. The ab ility to access a bu sy extension that i s making an ou tside ( trunk) call p r ior to being answer ed is de- pendent o n proper setti ng of the max i mum digit dialed ass ignment (Command 85). 5. This fea tu re is[...]

PRIVATE LINES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 251 PRIVATE LINES General Description Only a C.O. trunk assigne d to that speci fic st ation is seiz ed when a sta tion us er origin ate s an outgo ing C.O. call or when an in coming C.O. c all is termin ated a t the stat ion design ated b y Dir[...]

PRIVATE LINES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 252 NDA-24271, Issue 1. 0 10. If a station use s a direct tr unk line app earance on a Multi line Term inal fo r an OG calling , the call is origi- nated f r om the C.O. trunk corr esponding to the key pressed. 11. Only C.O. (loop-st art an d ground-st art) t runks a[...]

PROPERTY MANAGEM ENT SYSTEM INTERFACE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 253 PROPERTY MANAGEMENT SYSTEM INTERFACE General Des cription The NEAX2000 IVS 2 provide s a data int erface to a locall y provid ed Property Mana gement System (PMS). This enables communication b etween the NEAX2000 IVS [...]

PROPRIETARY MULTILINE TERMINAL Automati c Idle Retu rn NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 254 NDA-24271, Issue 1. 0 PROPRIETARY MULTILINE TERMINAL General De scripti on There ar e four Multilin e Terminals ava ilable wh ich can be used with the s ystem. • Series E • Series II I • Electr a Professional The fo [...]

PROPRIETARY MULTILINE TERMINAL Called Station Statu s Display NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 255 Called Station Status Display General Des cription This fea ture provides a display on the s tatus of a called stati on on the LCD of the calling Mul tiline Te rminal. Station Applicat ion All [...]

PROPRIETARY MULTILINE TERMINAL Dynamic Dial Pad NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 256 NDA-24271, Issue 1. 0 Serv i ce Co n dit ions 1. Wh en a c all te rmin ates to a lin e othe r tha n the s tat ion's P rime Line, the C allin g Nam e and Numb er Di splay will be ind i cated only after the ringing line key is[...]

PROPRIETARY MULTILINE TERMINAL I-Hold/I-Use Ind ica tio n NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 257 Serv i ce Co n dit ions 1. The MIC LED must be li t to t ra nsmit dur in g Hands free operation . When th e microphone is off , the out side party c annot hear the Mult iline Terminal user's c[...]

PROPRIETARY MULTILINE TERMINAL Multipl e Line Operatio n NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 258 NDA-24271, Issue 1. 0 2. Wh e n th e MIC LE D is o ff, In ter co m v oice s ign a ls w i ll st il l be re ce iv ed, bu t the u s er m us t a c tiva t e the mi- crophone in order to res pond using Ha ndsfree Answerback . [...]

PROPRIETARY MULTILINE TERMINAL Mute K ey NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 259 Mute Key General Des cription This fea ture allows the di st ant ext en sion user, of a st at io n user that p re sse s a mu te key during conver sat io n, no t to hear the station user ’ s voi ce thoug h the sta[...]

PROPRIETARY MULTILINE TERMINAL Prime Li ne Pickup NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 260 NDA-24271, Issue 1. 0 Operating Procedure With a cal l in progr ess using h andset 1. The termi nal receives a n incoming extensi on call direct ed to the Primary Extens ion, and hears voi ce-page alert t one. 2. Respond han ds[...]

PROPRIETARY MULTILINE TERMINAL Recall Key NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 261 Serv i ce Co n dit ions 1. One Prime Line per sta tion is all owed. Prime Line is a ssigned on a per-st ation basis by the Main tenance Admi n istra tion T ermi n al (M AT) or C usto m er Adm inist ratio n Ter min[...]

PROPRIETARY MULTILINE TERMINAL Relay Control Function Key NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 262 NDA-24271, Issue 1. 0 3. On trunk rout es pro gra mm ed as CENTREX, regar dl ess of whether they are acc ess ed usi ng an ext ens io n or Trunk Dire ct Appearance, a timed disc onnect cor responding to a hook flash is s[...]

PROPRIETARY MULTILINE TERMINAL Ring Fre quency Co ntrol NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 263 Ring Frequency Co ntrol General Des cription The ring fr equ ency of the Multilin e Terminal can be con tr oll ed o n a st ati on ba si s in syst em pr ogra m ming ( fou r frequen cies are available)[...]

PROPRIETARY MULTILINE TERMINAL Soft Keys NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 264 NDA-24271, Issue 1. 0 3. Ringing Li ne Pic kup has pri ority over Prime Line Pickup in any c a se. 4. The Prime Line Pickup fea t ure ta kes pri ority over Ringing Lin e Pickup when the Spe aker key is used to answer t he call. I f nece[...]

PROPRIETARY MULTILINE TERMINAL Soft Keys NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 265 8. The foll owing list provi des stat us and an example of the Soft Key funct ion: STATUS • Idle s tate • During di aling (holding no call) • During di aling (holding a station/tru nk) • During ca lling (ho[...]

PROPRIETARY MULTILINE TERMINAL Volume Contro l NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 266 NDA-24271, Issue 1. 0 Volume Cont rol General De scripti on Multiline T erminals are equi pped with c ommon Volume Contr ol keys for: • Buil t-in Sp eake r / Hand set R ec eive r Volu m e • Ring Volume • C.O. Transmis sion L[...]

Q-SIG CIRCUIT SWITCHED BASIC C ALL - ETSI VERSION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 267 Q-SIG CIRCUIT SWITCHED BASIC CALL - ETSI VERSION General Des cription This feat ure provides a ti e-line connect ion between NEAX2000 IVS 2 and th e other Q-SIG PBX using the ISDN protoco l in conformity w[...]

REMOTE HOLD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 268 NDA-24271, Issue 1. 0 REMOTE HOLD General De scripti on This fea ture allows a Mu ltiline Ter minal u ser to hold it on the line button o f transferred terminal, by pr essing the H old ke y. Station Applicat ion All Mult iline Termina ls. Operating Procedure 1. Mu [...]

REMOTE PIM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 269 REMOTE PIM General Des cription When the syste m has two or more PIMs, the PIMs can be in stalled separately by T1 digi tal inte rface. A maxi- mum of 3 PI Ms can be installed apar t at the remote site . Station Applicat ion All st ation s. Ope[...]

RESERVE POWER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 270 NDA-24271, Issue 1. 0 RESERVE POWER General De scripti on This fea ture provides b ackup power from a 24V b attery source i n the event of a commercial power fa ilure. Station Applicat ion Not a pplic ab le. Operating Procedure No manual ope ration is requ ired. [...]

RESIDENT SYSTEM PROGRAM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 271 RESIDENT SYSTEM PROGRAM General Des cription This fe atu re pro vides the inst aller s a s imple pr ocedur e to h ave th e s ystem ge nerat e syst em data accor ding to th e system har dware configurat ion, th ereby provi ding imme[...]

RESIDENT SYSTEM PROG RAM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 272 NDA-24271, Issue 1. 0 02 for 4 Wir e E&M Tie Lines 03 fo r Dire c t Inwa rd Di al line s • Incoming ca ll indicatio n: Provided a t trunk line appear ance LED. g. Trunk Route Data: Followin g data is assign ed on a tru nk route basis. • Type of[...]

RESIDENT SYSTEM PROGRAM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 273 50 A130 Internal Zone P aging group 0 For calling 51 A131 group 1 52 A132 group 2 53 A133 group 3 54 A134 group 4 55 A138 Internal Zone P aging group 0 Fo r answering 56 A139 group 1 57 A140 group 2 58 A141 group 3 59 A142 group 4 [...]

RESIDENT SYSTEM PROG RAM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 274 NDA-24271, Issue 1. 0 Note: Refer to the Variable Timing Parameters feature for default d ata rela ting to timeouts. *5 A010 Call Forwar ding- All Cal ls Entry #5 A011 Cancel *6 A012 Call Forwar ding- No Answ er/B u sy Line Entry #6 A013 Cancel *7 A018[...]

RETURN MESSAGE SCH EDULE DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 275 RETURN MESSAGE SCHEDULE DISPLAY General Des cription This fea ture pe rmits a ny stat io n user to re gis ter his/ her Ret urn Sched ule from his /her ph one when he/ she le ave s his/her desk or the p remises, and have th[...]

RETURN MESSAGE SCHEDULE DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 276 NDA-24271, Issue 1. 0 6. Up to thr ee diffe r ent messages can be selected: a. IN:BACK : rec omm ende d when the st ation user is n ot at his/her d esk but is stil l on premi ses (in a meeting, i n the bui lding, etc.) Provides a n hour and minu[...]

ROOM CUTOFF NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 277 ROOM CUTOFF General Des cription This feat ure allows the Attendan t Console, Hotel /Motel (H/M) Fron t D esk In strument, or Pr operty Managemen t Syst em (PMS ) ter mina l, or g uest r oom te leph ones using a spec ial ac cess code , to tem [...]

ROOM CUTOFF NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 278 NDA-24271, Issue 1. 0 • To reset Room Cutoff from the Hotel/Mote l Front Desk Ins trument 1. Press t he RC key. 2. Dial the desired station number. 3. Press t he RESET key. The above two steps can be r epeated f or other stations. 4. Press t he RLS key. • To se[...]

ROOM CUTOFF NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 279 Serv i ce Co n dit ions 1. Statio ns in Room Cutoff condit ion a re able to pl ace outg oing cal ls usin g the Attendan t Assis ted Call ing fea - ture. 2. If the st ation unde r Room Cutoff status d ials a C.O. lin e access cod e and/or a spe[...]

ROOM STATUS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 280 NDA-24271, Issue 1. 0 ROOM STATUS General De scripti on This fe ature provides the Hotel/Motel (H/M) Front Desk I nstrument wit h a visual display of t he guest's room status . A supplement ary print out ( individua l and summa ry) can be provided. Station App[...]

ROUTE ADVANCE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 281 ROUTE ADVANCE General Description This feature automatical ly ro utes o utgoin g calls over alternat e facilitie s when the f irst cho ice trunk g roup is busy. Users se lect the first choi ce route by dial ing the corre sponding access cod [...]

SAVE AND REPEAT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 282 NDA-24271, Issue 1. 0 SAVE AND REPEAT General De scripti on This featur e allow s a Multil ine Te rminal to save a spec ific dia led nu m ber a nd then re dial t hat nu mber at a later time . Station Applicat ion All Mult iline Termina ls. Operating Procedure 1[...]

SECURITY ALARM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 283 SECURITY ALARM General Des cription This fea ture provides a n indication on t he Attenda nt Console when a con tact closure o ccurs. Station Applicat ion Not a pplic ab le. Operating Procedure No manual ope ration is requ ired. Serv i ce C[...]

SET RELOCATION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 284 NDA-24271, Issue 1. 0 SET RELOCATI ON General De scripti on This fea ture en ables two stat ions t o be moved fr om one loc ation to anoth er with out rep rogrammi ng stat ion dat a at MA T . Station Applicat ion From Mult iline Termin al to Mul tiline Termina l[...]

SET RELOCATION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 285 4. When the st ation is busy, i t cannot b e moved. 5. This fea ture is selec table by serv ice rest riction class . 6. Wh en Mul ti line T ermin al is m o ved to Mu ltilin e Ter minal: • The LED stat us of Multi line (Tr unk, st ation) c[...]

SINGLE DIGIT DIALING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 286 NDA-24271, Issue 1. 0 SINGLE DIGIT DIALING General De scripti on This feat ure provides th e station us er the ability to di al single di git codes to access ce rtain features while sti ll allowin g the same digit di aled to be used as the fi rst digit of [...]

SOFTWARE LINE APPEARANCE (VIRTUAL EXTENSIONS) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 287 SOFTWARE LINE APPEARANCE (VIRTUAL EXTENSIONS) General Des cription This feat ure permit s assignment of circuit s which do not phys ically ex ist, to be use d as second ary extens ions on Multili ne Termi nals[...]

STACK DIAL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 288 NDA-24271, Issue 1. 0 STACK DIAL General De scripti on This featu re ena b les a Multil ine T ermina l or an Atte n dant Cons o le to r emem ber th e numb ers d ialed in th e pre- ceding fi ve calls, includi ng the last numbe r dialed. The stack dia l numbers are se[...]

STACK DIAL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 289 Examp le Serv i ce Co n dit ions 1. The Stack Dia l feature memorize s the numbers dialed f or the last five ca lls (unl ess the same number is di aled twice) inclusive of th e last number, and a llows redial us ing the memorized n umbers. 2. F[...]

STACK DIAL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 290 NDA-24271, Issue 1. 0 5. When the lo wer line of the LCD i s being us ed by Data Communi cation/OAI, Stac k Dial is n ot availa ble. 6. The maximum number of dig its that can be memo ri zed by St ack Dial is 32. The number of d igi t s t o be d is - played on the LC[...]

STATION HUNTING Station Hunt ing - Circular NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 291 STATION HUNTIN G General Des cription Three Sta tion Hunting a rrangements ar e available . Station Hunti ng - Circular processes the c all no matter which stati on in the hun t group is cal led. Station Hunti n[...]

STATION HUNTING Station H unting - Terminal NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 292 NDA-24271, Issue 1. 0 11. This feature wi ll be activated whenever the hunt gr oup is dialed or t erminated under the followi ng condi- tions : • Dialed f rom station • Dialed f rom Attendan t Console • Dialed f rom Direct Inwa[...]

STATION HUNTING Station Hunti ng - Secretarial NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 293 8. The prior ity for call hand ling by feat ures, to a pilot station , is as follows: • Call For warding - Al l Calls • Call F orwar din g - Busy L ine • Camp-On (Cal l Waiting Method/Trans fer Method) [...]

STATION HUNTING Station H unting - Secretarial NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 294 NDA-24271, Issue 1. 0 4. Any number of stations in St ation Hunt ing - Terminal gr oups and Station Hu nting - Circula r groups ca n have the ir calls re routed to a st at ion wit hin the Sta ti on Hunt ing - Secretaria l group. I[...]

STATION MESSAGE D ETAIL RECORDING (SMDR) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 295 STATION MESSAGE DETAIL RECORDING (SMDR) General Des cription This fe at ure pr ovides a call record fo r o utg oing Statio n-t o- Trunk calls an d i n comi ng Trun k-t o-Station cal ls ( in- cluding Data Call). Thi[...]

STATION MESSAGE DETAIL REC ORDING (SMDR) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 296 NDA-24271, Issue 1. 0 When a call is completed, th e record is sent to the out put device and is remove d from memory. If th e amount of cal ls exc eed th e SMD R mem o ry, th o se ove rflow call s will not be re corde d. 7. The built -[...]

STATION SPEED DIALING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 297 STATION SPEED DIALING General Des cription This fe ature allows a statio n user t o dial f requentl y calle d numbers by dial ing an ac cess code and an abbrevi ated code, or b y pressing a One Touc h key assigned fo r Station Speed [...]

STATION SPEED DIALING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 298 NDA-24271, Issue 1. 0 • To program n umbers in memory 1. Go off-ho ok and dial the Station Spee d Dialing progra m ming c ode. 2. Dial the abbrevia ted code to be ass igned. 3. Dial the trunk access co de and the d esired telepho ne number. 4. R estor e[...]

STATION SPEED DIALING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 299 This One Touc h key is effectiv e when the sta t ion user is in id le or seiz ing a trunk. When ta lking to th e outside party, the One Touc h key sends only outside n umber as DTMF s ignal. When press ing another One Touch key duri [...]

STEP CALL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 300 NDA-24271, Issue 1. 0 STEP CALL General De scripti on This feature allows t he Atten dant or st ation u ser, afte r callin g a busy station, to call an idle st ation by simply dialin g an additional di git. This featur e will operate onl y if the number of the idle s[...]

SUPERVISORY CONTROL OF PERIPHERAL EQUIPMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 301 SUPERVISORY CONTROL OF PERIPHERAL EQUIPMENT General Des cription When variou s types of peri pheral equipmen t (such as facs imiles, dictati on equipment, Voic e Mail, etc.) are con - necte d to the li ne c ircu[...]

SYSTEM SPEED DIALING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 302 NDA-24271, Issue 1. 0 SYSTEM SPEED DIALING General De scripti on This fea ture provides a ll users the ab ility to dial frequ ently cal l ed numbers usi ng an abbr eviated call c ode. Station Applicat ion All st ation s. Operating Procedure From Multiline [...]

SYSTEM TRAFFIC NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 303 SYSTEM TRAFFIC General Des cription The NEAX2000 IVS 2 is the stor ed program cont rolled di gital electron ic PABX employing PCM time divi sion switchi ng technique. Singl e stage time divi sion swit c hing i s employed fo r all configura [...]

TENANT SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 304 NDA-24271, Issue 1. 0 TENANT SERVICE General De scripti on This fe ature provides for more than o ne organizatio n (tenant) to share the same system. Through system pro - gramming, ea ch organizat ion may be rest ricted to its o wn C.O. trunks, Atte ndant Consol[...]

TIE LINES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 305 TIE LINES General Des cription This feat ur e al lows an y stat ion us er d ia l ac ce ss o r d ire ct acce s s to a n E&M T ie Lin e. Station Applicat ion All st ation s. Operating Procedure To dial a ccess an E&M Tie Line 1. Lift ha nd[...]

TIE LINE TANDEM SWITCHING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 306 NDA-24271, Issue 1. 0 TIE LINE TANDEM SWITCHING General De scripti on This fe ature allows Trunk-to-Trun k connecti ons through th e system without the need for any Attendan t assis - tance or co ntrol . The m a jor us e of th is fea ture i s in as so[...]

TIMED QUEUE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 307 TIMED QUEUE General Des cription When a user ori gi nat es an outgoing trunk c all and t he ca lled party is busy or does not answer, the cal l er ca n set the Timed Queue fe atu re. When th is feat ure is set, the trunk sei zure is re peate d[...]

TIMED REMINDER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 308 NDA-24271, Issue 1. 0 TIMED REMINDER General De scripti on This feat ure allows the sy stem to be programmed to au tomatically cal l stations at s pecified times. Upon ans wer- ing, the station is conn ected to a recor ded ann ouncement or music source. Station [...]

TIMED REMINDER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 309 8. The number of Timed Reminder attemp ts is progr ammable in sys t em data f rom 1 to 5 ti mes, when the cal led stati on does not answer. 9. If the s tation do es not answer, is bus y, in Lin e Lockout, or ringing, r ecalling is ini tiate[...]

TRUNK - DIRECT APPEARANCES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 310 NDA-24271, Issue 1. 0 TRUNK - DIRECT APPEARANCES General De scripti on This featu re allo ws Mu lt iline Term in al us ers th e ab ili ty to acce ss a C . O. lin e or E & M Ti e Lin e witho ut di aling an acces s code. For th is featu re, trunks [...]

TRUNK - DIRECT APPEARANCES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 311 Serv i ce Co n dit ions 1. The Multi line Ter minal with 1 6-line b uttons has 15 availa ble line keys which can be as signed as Trunk - Direct Appearances. The Mul tiline Terminal wi th 8-line but tons has 7 avail able line key[...]

TRUNK QUEUING - OUTGOIN G NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 312 NDA-24271, Issue 1. 0 TRUNK QUEUING - OUTGOING General De scripti on This all ows a station us er, upon encounter ing a b usy signal on a trunk, to di al a feat ure access code and enter a first -in, fi rst-out queue . As soon as a n outgoing trunk be[...]

TRUNK QUEUING - OUTGOING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 313 Serv i ce Co n dit ions 1. Once an outg oing trunk becomes ava ilable, the user 's stati on will rin g for 30 secon ds. If not answered wi thin that ti me, th e stat ion is a utom a tical ly dr o pped from th e queu e. 2. Whe[...]

TRUNK-TO-TRUNK CONNECTION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 314 NDA-24271, Issue 1. 0 TRUNK-TO-TRUNK C ONNECTION General De scripti on This feature provides any station user with the a bility to conf erence togethe r two outside trunk ca lls and aband on the conne ction without dr opping the Tru nk-to-Tru nk Conne[...]

TRUNK-TO-TRUNK CONNECTION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 315 5. If an or iginating Sing le Line Telephone encounters a bus y condition beca use all trunks are busy, a singl e hookfla sh will return t o the fi rst trunk. 6. If an or iginating Multi line Terminal u ser encounte rs a busy o r[...]

UNIFORM CALL DISTRIBUTION (UCD) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 316 NDA-24271, Issue 1. 0 UNIFORM CALL DISTRIBUTION (UCD) General De scripti on The Unif orm Call Distribut ion (UCD) feature permit s incomin g calls to ter minate to a prear ranged group of sta- tions . Ca lls are dist ribut ed in the or der of ar[...]

UNIFORM CALL DISTRIBUTION ( UCD) Busy In/Bus y Out - UCD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 317 • Count of wai t ing calls • Count of al l busy calls b. UCD statio n Peg count • Count of an swered calls 11. Upon initi al inst allation, or after a sys tem initia lizatio n (reset), each ag[...]

UNIFORM CALL DISTRIBUTION (UCD) Call W aiting Indicati on - UCD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 318 NDA-24271, Issue 1. 0 Call Waiting Indica tion - UCD General De scripti on This feat ure provide s a visual indicati on when an incoming call to a UCD group is placed in queu e, due to an “ all a gents busy ” [...]

UNIFORM CALL DISTRIBUTION ( UCD) Hunt Past No Answer - UCD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 319 Serv i ce Co n dit ions 1. A Delay Anno uncement service can be provided for DIT, DID or a t r unk cal l transf erred by a sta t ion use r or the Att endant to a UCD Group. Inte rnal calls or Sta [...]

UNIFORM CALL DISTRIBUTION (UCD) Immedi ate Overf low - UC D NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 320 NDA-24271, Issue 1. 0 Station Applicat ion Multiline T erminals and Singl e Line Tel ephones. Operating Procedure Refe r to the C all-F o rward ing- No Ans wer Fe ature s and S pe cifi c ation s for de tails o n setti[...]

UNIFORM CALL DISTRIBUTION ( UCD) Priority Q ueuing - U CD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 321 Priority Qu euing - U CD General Des cription This fea ture allows the system to priori tize incoming calls by trunk rout e and on a per s tation ba sis, when th e call en ters a UCD queue. When a [...]

UNIFORM CALL DISTRIBUTION (UCD) Silent M onitor - UCD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 322 NDA-24271, Issue 1. 0 Serv i ce Co n dit ions 1. The maximum numbe r of queuing in e ach UCD gro up (herei nafter c alled Queu e Size) can be sp ecified by the sy stem data. Whe n the number of queui ng calls reaches the pr[...]

UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 323 UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA General Des cription In the numberi ng plan for a net work to b e configured t hrough the use of Tie Lines, a Unifo rm Numbering Plan (UNP) is e mployed. When UNP [...]

UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 324 NDA-24271, Issue 1. 0 Figure 1 Numbering Plan - Station Numbers • 1, 2 or 3 digits indicate the O ffice Location NEAX2000 IVS 2 (Main of fice) NEAX2000 IVS 2 (Satellite offi ce ) NEAX2000 IVS 2 (Tributary offi c e) Public Network[...]

UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 325 Figure 2 Numbering Plan - Office Code and Station Number s Serv i ce Co n dit ions 1. One to ei ght digits can be as signed as Stati on Number. 2. In cas e of Numbering Pl an - Station Numbers, the locatio n o[...]

UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 326 NDA-24271, Issue 1. 0 3. In case of Numberi ng Plan - Offi ce Code and Stat ion Numbers, the total number of digits of the Acce ss Code plus the Off ice Code can be a maximum of 4, which must be ass igned within the net work. Howev[...]

VARIABLE TIMING PARAMETERS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 327 VARIABLE TIMING PARAMETERS General Des cription This feat ure gives the sys tem the ver satili ty to chan ge timing d uration usi ng the Maintenanc e A d m i nistra tion Term inal (M AT) or th e Custo mer Adminis tratio n Term i[...]

VARIABLE TIMING PARAMETERS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 328 NDA-24271, Issue 1. 0 T iming before unans wered Automated Atten dant call forw ards 32 - 36 0 - 120 (4-sec. incr ements) Interv al time between attempts for T imed Queue 120 - 124 44 - 124 (4- sec. increments) Dura tion of cal l by T im ed Q ueue 28[...]

VOICE GUIDE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 329 VOICE GUIDE General Des cription This fea ture provides a station user with an announ cement that info rms: 1. The resul t of the operatio n when the station us er set or cancele d the service fea ture, inst ead of servic e set tone. 2. Identi[...]

VOICE GUIDE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 330 NDA-24271, Issue 1. 0 4. T his se rvice is effec tive o n the s ystem- wide basis . 5. A stati on can orig inate a call whi le recei ving the announcement.[...]

VOICE MAIL INTEGRATION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 331 VOICE MAIL INTEGRATIO N General Des cription This featu re is used to in terfac e the s ystem wit h a loc ally p rovi ded s tand- alon e type Voic e Mail Syste m (VM S). The VMS , connect ed to the syste m single line ci rcuit (LC),[...]

VOICE MAIL INTEGRATION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 332 NDA-24271, Issue 1. 0 Connection when an extension line number whose call forwarding is set to a voice mail system is calle d from another station 1. Go off hook and receive dia l tone. 2. Dial the desired station number an d receive ringback tone. The L[...]

VOICE MAIL INTEGRATION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 333 Statio n-B....Call ed Party Statio n-B sets Call Forwardi ng-All Cal l s/-Busy Line/- No Answer to the VMS. Statio n-A (or outside part y) makes a call t o Station -B. a. C all Forw ardi ng-A l l Call s • Statio n A hears reorder [...]

VOICE MAIL PRIVATE PASSWORD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 334 NDA-24271, Issue 1. 0 VOICE MAIL PRIVATE PASSWORD General De scripti on Voice Mail Pass word can be preve nted from displ a ying in LCD of Multiline Termi nals when conn ected to the Voic e Mail S yste m. Station Applicat ion All Mult iline Termina [...]

VOICE MAIL TRANSFER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 335 VOICE MAIL TRANSFER General Des cription This fea ture has two func tions that p rovide st reamlined tr ansfer a ccess to voice m ail. 1. One touch a ccess to VMS When an Att endant transfers an external call to a station, an d if the [...]

VOICE MAIL TRANSFER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 336 NDA-24271, Issue 1. 0 To transfer a Camp-on call from an Attendant to a VMS 1. While ans w ering a n external cal l, dial a desired s tation number and r eceive a busy to ne. 2. Press t he RELEASE key. 3. A Camp-On tone is sent a nd Camp-On is set. 4. If th[...]

VOICE MAIL TRANSFER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 337 • Atte ndan t Con sole does not s ee CF BUSY in disp la y as i f it w ould if a VM por t w ere a vaila ble. If Atte ndan t pre sses RL S key , the c all wi ll Cam p-on to Sta tion- C. If i t is al lowed i n sy stem pr ogr am- ming (C[...]

WHISPER PAGE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 338 NDA-24271, Issue 1. 0 WHISPER PAGE General De scripti on This feat ure allows a sec retary t o interru pt the boss in a priva te way. By pressing a feature ke y or dialing an Access Code, t he secr etary sta tion can v oice ove rride the conve rsati on betwe en th[...]

WHISPER PAGE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 339 5. Whisper Pa ge can be set to a call in progress wit h the primary extension, Sub Line, or trun k line appearanc e. 6. Whisper Pa ge cannot be set t o a call in progress with the Sub Line to which Camp-On ha s been set. 7. When Stati on-C in[...]

NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 340 NDA-24271, Issue 1. 0 This page is for your notes.[...]

APPENDIX 1: D term FIXED FUNCTION KEYS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 341 APPENDIX 1: D term FIXED FUNCTION KEYS Series E Series III Description Answer ANS T o answer a waiting call. Conf CNF T o establish three w ay con vers ation. Feature FNC T o activ ate terminal setup functions and to[...]

APPENDIX 2: LCD D term DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 342 NDA-24271, Issue 1. 0 APPENDIX 2: LCD D te rm DISPLAY Description Series E Series III Descrip tion Clock/ Calendar Di splay 10: 06 PM MON 21 AP R 1999 10:0 6 PM TUE 14 Confirmati on of serv i ce set SET SET Confirmation of service can cel CANCE L[...]

APPENDIX 2: LCD D te rm DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 343 Day/Night Mod e Change by Sta- tion Dialing SET D A Y SET D A Y Conf irmation of da y mo de set SET NIGHT SET NIGHT Con f irmation of da y mo de set Do Not Disturb (Calling station ) DND 3000 DND 3000 Do not dis turb is set[...]

APPENDIX 3: REGISTRATION OF ID CODES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 344 NDA-24271, Issue 1. 0 APPENDIX 3: REGISTRATION OF ID CODES Class A 0 1 : 9 0 1 : 9 0 1 : 9 ID Code Development No. = 00 Ex. Register from "1000" to "1099", as Authorization Code. 1st digit 0 1 : 8 9 2nd digit 0 : 2 : 9 3[...]