NEC UNIVERGE NEAX 2000 IPS manuale d’uso

U NIVERGE NEAX 2000 IPS INTERNET PRO T OC OL SERVER Request For Proposal (RFP) Reference Guide May 2006[...]

NEC Unified Solutions, Inc. LIABILITY DISCLAIMER NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is t he property of NEC Unifi ed Solutions,[...]

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page i Issue 6 Chapter 1 Introduct ion .......................................................................................................................................... 1 Overview of NEC .......................................................................................[...]

Page ii UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Chapter 8 System Administration .............................................................................................. .......................... 1 System Administration .........................................................................................[...]

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page iii Issue 6 Chapter 13 Voi ce over IP (VoIP) .............................................................................................. ............................. 1 VoIP Solutions ...........................................................................................[...]

Page iv UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Chapter 18 Call Accounting ................................................................................................... ............................... 1 AIM WorX ™ .............................................................................................[...]

UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-1 Issue 6 Chapter 1 Introduction Overview of NEC NEC Corporation was founded in 1899. NEC worldwide is built on a strong tradi tion and global heritage. NEC was created out of a joint venture between Western Electric from America and a Japanese investment group. Japan’s fir[...]

Chapter 1 Introduction Page 1-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 The Invention Age NEC began its solid tradition with some of the first manual telecommunications systems in Japan. During the Invention Age, NEC had achieved the following:  In 1900 - NEC began manufacturing its own products  In 1903 - N[...]

Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-3 Issue 6 The Information Age Once again, NEC is delivering powerful comm unications systems. Systems that interface today’s computers and telephones deliver a broad s pectrum of integrated answers to today’s modern communication challenges.  In [...]

Chapter 1 Introduction Page 1-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Communications NEC is one of the world’s top suppliers in the production and distribution of communications equipment. With billions of dollars in sale s, NEC is not the largest manufacturer of communications products, but of fers the broade[...]

Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-5 Issue 6 Assets NEC’s ability to manufacture and market its offerings depends in large part on its ability to remain profitable. With a substantial revenue base worldwide, NEC has built a strong financial and operational base -- a strong foundation o[...]

Chapter 1 Introduction Page 1-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 NEC Unified Solutions, Inc. Established (PRIVATE) 1963, as a subsidiary of NEC Corporation, Tokyo, Japan Headquarters 6555 North State Highway 161 Irving, Texas 75039-2402 PHONE: (214) 262-2000 Revenues $3.7 billion Employees 2,800+ Sales &[...]

Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-7 Issue 6 Major Product Areas PUBLIC NETWORKING Asynchronous Transfer Mode (ATM) Switching Broadband Access Systems Digital Loop Carrier Systems Fiber Optic Transmission Systems Microwave Radio Systems Network Management Systems Satellite Communications[...]

Chapter 1 Introduction Page 1-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Vertical Markets The U NIVERGE NEAX 2000 IPS is a full-featured IP based communications system that addresses the telecommunications ma rket by providing a rich feat ure set of both Key and PBX features. The U NIVERGE NEAX 2000 IPS is position[...]

Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-9 Issue 6 3.) Flexible Line Size - Innovative Modular hardware and software design allows from 64 ports up to 1020 ports in a main plus remote environment. M odularity gives the system the ability to expand from its minimum configuration to its maximu m[...]

Chapter 1 Introduction Page 1-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 9.) Intelligent Digital Multifunction Term inal - In addition to supporting conventional station equipment, the U NIVERGE NEAX 2000 IPS can be equipped with the Dterm series digital electronic multifunction terminals. The Dterm terminals are [...]

Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-11 Issue 6 U NIVERGE NEAX 2000 IPS In the modern information-based economy, time ly access to accura te information is an essential resource for every successful organiza tion. In many cases it is the primary commodity being created, bought, or sold and[...]

Chapter 1 Introduction Page 1-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 The illustration below shows a typical system layout. Station to Stat ion Connection For DtermIP to DtermIP connection (Peer to P eer connection), the voice data is transmitted an d received directly between DtermIPs on the LAN. For Dterm Leg[...]

Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-13 Issue 6 Hybrid System of IP (peer-to-peer connection) and TDM Switching The U NIVERGE NEAX 2000 IPS supports both pure IP switching (peer-to-peer connections) and Time Division Switching (TDM). The pure IP switching is provided for communications bet[...]

Chapter 1 Introduction Page 1-14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Universal Slot One PIM provides 12 card slots for Line/Trunk (LT). Also, these card slots can be used for Application Processor (AP) cards without complicated limitations. As this makes easy quotation and installation, more number of AP cards[...]

Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-15 Issue 6 U NIVERGE NEAX IPS DML The U NIVERGE NEAX IPS DML ( Internet Protocol Se rver Distributed Model Local) is a U NIVERGE NEAX IPS DM that has been optimized for Small Office Stand Alone IP Solution with from 10 to 100 IP telephones. The U NIVERG[...]

Chapter 1 Introduction Page 1-16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Advantages of Remote PIM  The system regards the terminals accommodated in both Main Site and Remote Site as the extensions in the same office. Therefore, the service transparency is sup erior to CCIS.  Remote PIM over IP has no limitat[...]

Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-17 Issue 6 Stand Alone System Capacity IPS System Capacity (Single MP Sy stem) Capacity Per PIM Note Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 64 128 192 256 320 384 448 512 (No. of Port s) LT Card (No. of Card s) 12 24 36 48 60 72 84 96 Max. 256 por[...]

Chapter 1 Introduction Page 1-18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 IPS System Capacity (Single MP Sy stem cont’d) Capacit y Per PIM Note Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 Attendant Terminal (Dterm ATT Position) Max. 8 sets per system SMDR Interface Max. 2 Interface ports (RS232) Max 1 interface [...]

Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-19 Issue 6 IPS System Capacity (Dual MP Sy stem) Capacit y Per PIM Note Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 64 128 192 256 320 384 448 512 (No. of Ports) LT Card (No. of Cards) 11 23 35 47 59 71 83 95 Max. 256 ports per system (No. of Ports) AP[...]

Chapter 1 Introduction Page 1-20 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 IPS System Capacity (Dual MP Sy stem, Cont’d) Capacit y Per PIM Note Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 Attendant Terminal (Dterm ATT Position) Max. 8 sets per system SMDR Interface Max. 2 Interface ports (RS232) Max 1 interface p[...]

Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-21 Issue 6 IPS DM/IPS DML System Capacity Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 No. of ports 56 112 LT card Note 1 No. of cards 7 14 No. of ports Max. 256 ports per system AP card No. of cards 7 14 Total number of lines (Single Line Tel[...]

Chapter 1 Introduction Page 1-22 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 IPS DM/IPS DML System Capacity Cont Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 Built-in Router Max. 1 card per Site DTMF Sender Max. 32 circ uits per system DTMF Receiver 16 32 SN716 Desk Console 8 Attendant Terminal (Dterm ATT Po[...]

Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-23 Issue 6 IP Remote Network Capacity Total System Capacity (Main plus Remote) Item Capacity LT Ports 1020 AP Ports 256 Analog Single Line Tel. + Dterm 980 IP PAD (No. of Channel) 256 Dterm IP/Dterm IP INASET (PTP Connection) 952 Dterm PS 512 Cell Stati[...]

Chapter 1 Introduction Page 1-24 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 IPS DMR Capacity Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 No. of ports 56 112 LT card Note 1 No. of cards 7 14 No. of ports Max. 256 ports per network AP card No. of cards 7 14 IP-PAD No. of channel 32 64 Single Line Telephone ([...]

UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-1 Issue 6 Chapter 2 System Architecture The U NIVERGE NEAX 2000 IPS family consists of the IPS, IPS DM, IPS DML and IPS DMR. These U NIVERGE NEAX 2000 Internet Protocol Servers fu se existing NEC technologies with dynamic advancements in hardware and softw are to satisfy the [...]

Chapter 2 System Architecture Page 2- 2 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Hardware Design The U NIVERGE NEAX 2000 IPS hardware is designed to provide the best of the following:  Flexibility  Capacity  Reliability  Optimum use of space  Minimal environmental requirements  Ease of installation[...]

Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-3 Issue 6 Integration In addition to the application processors manufactured by NEC, the U NIVERGE NEAX 2000 IPS systems also deliver an open architecture for int egration with ot her manufacturers. Interface processors and specifications for com[...]

Chapter 2 System Architecture Page 2- 4 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 U NIVERGE NEAX 2000 IPS System Configuration The U NIVERGE NEAX 2000 IPS consists of single or mu ltiple Port Interface Modules (PIM) depending on the system conf iguration, and there ar e two types of PIM’s; “Physical” PIM and ?[...]

Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-5 Issue 6 Module and Installation Hardware The U NIVE RGE NEAX 2000 IPS is comprised of up to 8 Port Interface Modules (PIM’s). For installing the PIM’s in various installation methods, additional installation hardware is required. Modules 1.[...]

Chapter 2 System Architecture Page 2- 6 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Installation Hardware Base/Top Assembly The Base/Top Assembly includes a Base Unit and a Top Cover for the PIM. One Base/Top Assembly is required for each PIM stack. The Base Unit also serves as the AC power distribution panel for up to[...]

Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-7 Issue 6 U NIVERGE NEAX 2000 IPS SYSTEM POWER SUPPLY AC/DC Po wer Supply The AC/DC Power Card is mounted in the left side of ea ch PIM. The AC/DC Power card provides power to all circuit cards, which reside in the PIM. AC power requirements are [...]

Chapter 2 System Architecture Page 2- 8 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Cabling The internal and external cabling for the U NIVERGE NEAX 2000 IPS is as follows: Internal Cabling BUS Cable The BUS Cable provides a connection between PIM’s fo r I/O Bus, PCM Bus, and Alarm Bus extension in a multiple-PIM con[...]

Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-9 Issue 6 External Cabling IP Connection MP with PZ-M606-A and IP PAD Name Code Qty Remarks IP TRK BUS CA 1 / V C T IP TRK BUS Cable 0.1m (0.33ft) (Included in SPN-16VCTA IP PAD) IP Trunk (H.323, CCIS over IP w/IVS2) Name Code Qty Remarks IP TRK [...]

Chapter 2 System Architecture Page 2- 10 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Built-in SMDR/MCI on MP The MP card provides RS-232C interface ports for SMDR/MCI connection.  No. 0/1 Port: Async. : 1200/2400/4800/9600/19200 bps Connection to SMDR is made on a port basis by a front cable . Cable for Built-in SM[...]

Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-11 Issue 6 U NIVERGE NEAX IPS DM/IPS DML/IPS DMR System Configuration IPS DM/IPS DML Modular Chassis (MC) The U NIVERGE NEAX IPS DM consists of one to three MODULAR CHASSIS depending on the system configuration. The U NIVERGE NEAX IPS DML consist[...]

Chapter 2 System Architecture Page 2- 12 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 IPS DMR Modular Chassis (MC) There are 2 types of MODULAR CHASSIS; "Physi cal MODULAR CHASSIS" and "Virtual MODUL AR CHASSIS ". The Physical MODULAR CHASSIS is a “hardware MODULAR CHASSIS” and is used to accomm[...]

Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-13 Issue 6 Modular Chassis (MC) Installation The MODULAR CHASSIS can be installed on the desktop or into the 19-inch rack only . Modular Chassis (MC) and Bracket The following tables show the name and specification n umber of MODULAR CHASSIS and [...]

Chapter 2 System Architecture Page 2- 14 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 System Power Supply and Cooling Fan AC/DC Po wer Supply The AC/DC Power Card is mounted in the rear side of each MODULAR CHASSIS. The AC/DC Power card provides power to all circuit cards, which are resided in the MODULAR CHASSIS. AC p[...]

Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-15 Issue 6 Software Architecture The U NIVERGE NEAX 2000 IPS systems offer very attractive system starting points. Listed below are the System/Expansi on Packages available with the U NIVERGE NEAX 2000 IPS family. System Packages U NIVERGE NEAX 2[...]

Chapter 2 System Architecture Page 2- 16 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 U NIVERGE NEAX IPS DM/IPS DML System Packages Description Remarks UNIV IPS DML IP SYS PKG IPS DM(E) UNIV PIMMJ AC CORD-E-U Rack Mount Kit SPN-CP31-C (CPU) PZ-M606-A SPN-8IPLA IP-PAD-C 64 Port SYS SOFTWARE Key Keeper (FD) 8 Seat Licens[...]

Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-17 Issue 6 IP REMOTE PIM PACKAGES Description Remarks UNIV IPS DMR SYS PKG-E IPS DM(E) UNIV PIMMJ SPN-CP31-C (CPU) PZ-M606-A SPN-8IPLA IP PAD-C AC CORD-E-U Rack Mount Kit 24 Port Patch Panel DMR Package for Remote PIM. Provides DM Chassis for Rem[...]

Chapter 2 System Architecture Page 2- 18 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Software Keys/Licenses The U NIVERGE NEA X 2000 IPS systems offer both TDM Software Keys and Peer-to-Peer IP Seat Licenses, which are designed with modularity in mind. This approach allows customers a greater degree of cost-control fo[...]

UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-1 Issue 6 Chapter 3 System Highlights Processors The U NIVERGE NEAX 2000 IPS, IPS DM, IPS DML and IPS DMR are dist ributed multiprocessor systems. Their control system consists of a Main Processor (MP), Firmware Processors (FP), and Application Processors (AP). Both the FP an[...]

Chapter 3 System Highlights Page 3- 2 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Major specifications and functionality of the U NIVERGE NEAX 2000 IPS MPs are shown below : Item PN-CP24-C PN-CP27-A PN-CP31-C Central Processing ElanSC520 System Memory Flash ROM (16MB), SDRAM (64MB) Note 1 Network Switchin g 1,024 · 1,[...]

Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-3 Issue 6 Application Processor (AP) Application Processors communicate directly to the MP, bypassing the FP. Features such as SMDR, Property Management System (PMS), Digital Trunks ( T1), CCIS, etc. are Application Processors. System Capacity for [...]

Chapter 3 System Highlights Page 3- 4 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Reliability and Availability Mean Time Between Failures (MTBF) The MTBF represents the minimum time frame i n wh ich a failure of any common equipment --such as processors, memory, switching, and etc. - may cause a partial system outage. [...]

Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-5 Issue 6 Reliability and Availability Chart (Cont.) Reliability Description Fit MTBF Years MTBF Minute MTTR Minute Availability PN-2ILCA 5849 19.5 1025 6220 5 99.999951% PN-8DLCP 1848 61.77 32488549 5 99.999985% PN-2DLCN 856 133.36 70142026 5 99.9[...]

Chapter 3 System Highlights Page 3- 6 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Reliability and Availability Chart (Cont.) Reliability Description Fit MTBF years MTBF Minute MTTR Minute Availability DTR-1-1 TEL 1359 84 44180640 5 99.999989% DTR-1HM-1 TEL 2718 42 22090320 5 99.999977% DTR-2DT-1 TEL 9927 11.5 6048540 5[...]

Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-7 Issue 6 Mean Time To Repair (MTTR) The Mean Time To Repair has been studied with the following conditions: 1. A mid to high-level technical person will attend to the site for the detection of the fault and replacement of the faulty circuit board.[...]

Chapter 3 System Highlights Page 3- 8 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 System Traffic In regards to the traffic capac ity of electronic PABX, two kinds of descriptions are usually employed. One is Busy Hour Call Attempts (BHC A), which relates to the abilit y of the Central Processor Unit (CPU). Another is t[...]

Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-9 Issue 6 Traffic Capacity In Erlang (For TDM Circuits) Calculation Procedure TDSW LC Internal Traffic (I-erl) LC STA LC External Traffic COT (E-erl) C . O . Total system traffic capacity (T-erl) is obtainable by the following formula . T (erl) = I[...]

Chapter 3 System Highlights Page 3- 10 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Traffic Capacity per Line (For TDM Circuits) Traffic capacity per line (erl/L) can be calculated in accor dance with the calculation procedure in Section 3.4. The traffic capacity per line at various line/truck configurations as the cal[...]

Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-11 Issue 6 Erlang B Table Internal Call: 0.3 :0.4 :0.5 :0.6 :0.7 Traffic Distribution Line Trunk External Call: 0.7 :0.6 :0.5 :0.4 :0.3 4 COT 0.078 0.091 0.109 0.136 0.181 8 COT 0.279 0.326 0.391 0.489 0.652 16L 12 COT 0.525 0.612 0.735 0.918 1.224[...]

Chapter 3 System Highlights Page 3- 12 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 PEG Count The PEG counter is used for maintenance purposes to verify various data in the system. PEG counters can be set by system programming to start and stop by month, day, hour and minute. A system reset will clear all PEG count dat[...]

Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-13 Issue 6 Number of Voice Channels per IP Trunk The maximum voice channels per IP Trunk card depends on the payload size as follows (payload size can be assigned in system programming): CCIS (Point-to-Multipoint) Payload Size G.729a G.711 G.723.1 [...]

Chapter 3 System Highlights Page 3- 14 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 IP PAD Calculation IP PAD Calculation Number of extensions 8 16 32 48 72 96 100 Legacy: Number of PAD Ports 5 6 9 12 16 20 20 0% Number of IP PAD Cards 1 1 1 1 1 1 1 Legacy: Number of PAD Ports 5 6 9 12 15 19 19 10% Number of IP PAD Car[...]

Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-15 Issue 6 IP PAD Calculation Number of extensions 120 200 208 264 300 320 376 432 Legacy: Number of PAD Ports 23 34 35 43 48 50 57 64 0% Number of IP PAD Cards 1 2 2 2 2 2 2 2 Legacy: Number of PAD Ports 22 33 34 41 46 48 55 62 10% Number of IP PA[...]

Chapter 3 System Highlights Page 3- 16 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 System Specifications AC Power Requirements Description Specifications AC Input Voltage 90 to 132Vac or 180 to 264Vac; 47 to 64Hz AC Input Current 3.5A(at 100V), 2.0A(at 200V) AC Power Consumption / The rmal Output (Maximum) AC Power Co[...]

Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-17 Issue 6 Transmission Characteristi cs (For TDM Circuits) Description Specifications PCM Coding System A-law/U-law Insertion Loss 0.15 dB at 1KHz Return Loss 20 dB or more (300 to 3,400Hz) against 600 ohms Longitudinal Balance 59 dB or more (300 [...]

Chapter 3 System Highlights Page 3- 18 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Rotary Dial Pulse and DTMF Signaling (1) Rotary Dial Signal Specifications Description Receiving Sending Dial Speed 9 to 22 pps 10 pps +/- 0. 8pps 20 pps +/- 0.8 pps Break Ratio 55 to 77 % 67 +/- 3% or 62 +/- 3% Inter-Digit Pause Min. 2[...]

Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-19 Issue 6 Multi-frequency Compelled (MFC) – R2 SIGNAL (1) MFC Frequency Value Frequencies For ward Signals(Hz) Backward Signals(Hz ) F0 1,380 1,140 F1 1,500 1,020 F2 1,620 900 F3 1,740 780 F4 1,860 660 F5 1,980 540 (2) MFC Combi nations Combinat[...]

Chapter 3 System Highlights Page 3- 20 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Audible Tones and Ringing Signal Audible Tones Tone Frequency Interruption Dial Tone (DT) 350 Hz mixed with 440 Hz Continuou s Special Dial Tone (SDT ) 350 Hz mixed with 440 Hz 0.125 sec. ON, 0.125 sec. OFF Busy Tone (BT) 480 Hz mixed w[...]

Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-21 Issue 6 U NIVERGE NEAX IPS DM/IPS DML/IPS DMR System Specifications System Specifications Item Specifications System Capac ity LT ports: Max. 56 ports / MODULAR CHASSIS, (Max. 64 ports including 8 virt ual LT ports/MODULAR CHASSIS) Max. 112 port[...]

Chapter 3 System Highlights Page 3- 22 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 IP Specifications Item Specifications Remarks Voice Encoding G.729a G.723.1 (5.3 k/6.3 k) G.711 8 kbps CS-ACELP MP-MLQ/ACELP 64 kbps PCM IP-PAD 8 or 32 channels per ca rd Automatically seized per call FAX Relay Method (T.30) 32 IPLA-PAD[...]

Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-23 Issue 6 System Compliance HIPAA Summary The security standards set forth within HIPAA require encryption; authentication and audit trail measures to safeguard patient medical information during electronic data interchange (EDI) transactions betw[...]

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UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-1 Issue 6 Chapter 4 Equipment List Module/Installation Hardware This table shows the names and functions of the modules . Equipment Name Function Name Remarks SN1729 PIMMJ PIM Port Interface Module (PIM) Maximum 64 physical ports per PIM. House s two batteries for protection [...]

Chapter 4 Equipment List Page 4- 2 NEAX2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 This table shows the name and functi ons of installation hardware. Equipment Name Remarks HANGER ASSEM (B) Wall Hanger Assembly One HANGER ASSEM is required per PIM for Wall Mounting Installation. MOUNTING BRACKET Sa fety Mounting Bracket Used as an [...]

Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-3 Issue 6 Circuit Cards The circuit cards used for U NIVERGE NEAX 2000 IPS systems are divi ded into the followin g types. According to these card types, the mounti ng locations of card and port allocation of the Time Division Switch are varied. Commo[...]

Chapter 4 Equipment List Page 4- 4 NEAX2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Common Control Cards (Cont.) PN-CP31 MP Main Processor Card fo r Remote PIM (DML/DMR) Provides LAN control function, System -based Device Regi stration Server (DRS), built-in FP, 33 MHz PCI BUS, Memory (SDRAM 64 MB, Flash ROM 16 MB), TDSW (1024CH × [...]

Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-5 Issue 6 Application Processor Cards The following table shows a summary of the Application Processor cards for U NIVERGE NEAX 2000 IPS systems. Maximum 24 cards per sy stem Maximum 256 ports per system Application Processor Card Name and Function Fu[...]

Chapter 4 Equipment List Page 4- 6 NEAX2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Application Processor Cards (Cont.) Function Name Port Remarks Common Channel Handler for NO.7 CCIS SPN-SC00 CCH-D (AP) 1 Common Channel Handle r for CCIS (1/Trunk Route). Transmits/receives signals on the common si gnaling channel of CCIS. D-Channel[...]

Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-7 Issue 6 Application Processor Cards (Cont.) Function Name Port Remarks SPN-AP00B DBM-C (AP) 2 Database Memory for Wireless Roaming and OAI Applications using Free Location Facility (FLF). 1 Card / system Wireless Roaming SPN-SC01 DCH-Q (AP) 1 DCH Ca[...]

Chapter 4 Equipment List Page 4- 8 NEAX2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Line/Trunk (LT) Cards The following table shows a summary of the Line/Trunk (LT) cards for U NIVERGE NEAX 2000 IPS. The LT cards may be installed in slot 00 to 11 of PIM 0-7, with the following conditions: Line/Trunk (LT) Cards Function Name Port Rem[...]

Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-9 Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks ISDN Station SPN-2ILCA 8 2 Line ISDN Line Circuit Card • Provides a physical interface to ISDN Terminals. • Occupies eight time slots per one ca rd. PN-8DLCL 8 8-line Digital Line [...]

Chapter 4 Equipment List Page 4- 10 NEAX2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks SPN-32IPLAA IP PAD-E 32 32-channel IP-PAD card: • Provides Packet Assemb ly/Disassembly to accommodate Legacy Lin e/Trunk interface. • Used with a maximum of two 16VCT cards. • Two cards[...]

Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-11 Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks PN-8COTS 8 8-line Central Office Trun k Card (Loop Start/ Ground Start Trunk): Provides loop detection, sending/detecting ground on Tip/Ring wire. PN-8COTQ 8 8-line Central Office Tru[...]

Chapter 4 Equipment List Page 4- 12 NEAX2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks Conference Trunk PN-CFTB 10 6-/10-Party Conference Trunk with Amp 6-party (1 CFTB card): 10 ports 10-party (2 CFTB cards): 20 ports PN-2DATA 4 2-circuit Digital Announcement Trunk (Max. 60 sec[...]

Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-13 Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks Wireless Zone Transceiver interface SPN-4CSIA 16 4-circuit CS interface for U-interface ZT. Two slot card, 16 LT ports. The PZ-PW122 is required. Fiber Optical PN-M10 0 Optical Fiber [...]

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UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-1 Issue 6 Chapter 5 Station Equipment Terminal Line Up A variety of terminal equipment may be connected to the U NIVERGE NEAX 2000 IPS systems. Dterm Series i Terminals Analog  DTR-1-1 (Single-Line Analog)  DTR-1HM-1 (Hospitality Single-Line Analog)  DTH-1-1 (Low End[...]

Chapter 5 Station Equipment Page 5- 2 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Inaset  ITR-240G-1 (3” gray scale LCD and 16 programmable keys)  ITR-320C-1 (5.1” color LCD and 32 pro grammable keys)  ITR-320G-1 (5.1” gray scale LCD and 32 programmable key s) Wireless Handset  Dterm PSIII Dterm IP So[...]

Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-3 Issue 6 Specification for Analog Terminals Item Description Size 224mm x 165mm +/5mm(Length x Width) Color Black or White (DTH-1-1 black only) Dial Pad 12-Key Dial Pad: 4 Rows and 3 Column s; Metropolitan Dial Pad with Alphabet, * and # buttons; [...]

Chapter 5 Station Equipment Page 5- 4 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Call Handling Features  Four Local Soft Key Controls (detail functions are dependent on PBX)  Large Message Waiting LED  24 Character, 3-Line LCD  Built-in Headset Jack Connector Note  Speed Dial/DSS Buttons  Programmabl[...]

Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-5 Issue 6 Dterm Series i (TDM) Multi-line Digital Terminals T he Dterm Series i, digital terminals have a use r-friendly ergonomic design and is available in six distinct digital models. Descriptions of Terminals Description Remarks DTR-2DT-1 (BK) [...]

Chapter 5 Station Equipment Page 5- 6 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Standard features  Adjustable Base  Built-in Wall Mount Unit  Four Local Soft Key Controls (detail functions are dependent on PBX, only provided on terminals with display)  Built-in Half Duplex Hands-free Unit  Large Messag[...]

Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-7 Issue 6 Terminal Options Item Description WM-R Unit Series i Multi-line Terminals with an AP (R)-R, AP (A)-R, CT (A)-R, and/or an IP- R Unit can be wall mounted using the WM-R Unit. AD(A)-R Unit Provides Series i Multi-line Terminals abi lity to [...]

Chapter 5 Station Equipment Page 5- 8 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Dterm Series E (Multi-line Digital Terminals) The Dterm Series E terminals were strategically des igned to provide ergonomic form and user- friendly functions. With advanced digital circuitry, the Dterm Series E terminals consist of five [...]

Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-9 Issue 6 Descriptions of Series E Mult i-line Digital Terminals Description Remarks DTP-2DT – 1 (WH) This 2-line non-display digital terminal is equipp ed with 2 programmable line/featur e keys (each with a two-color LE D), 8 dedicated fu nction[...]

Chapter 5 Station Equipment Page 5- 10 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Description of Series E Multi-line Digital Terminals (Cont) Description Remarks DCU-60 –1 (WH) DCU-60 –1 (BK) This DSS/BLF/Add-On Console is eq uipped with 60 programmable line keys (each with a two-color LED). These key s can be pr[...]

Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-11 Issue 6 Dterm Series E Accessories & Adapters Unit Description ADA-U Ancillary Device Adapter (ADA-U) The Ancillary Device Adapte r (ADA-U) allows for a direct connection to a tape recorder for logging/recording tel ephone calls. A dedicated[...]

Chapter 5 Station Equipment Page 5- 12 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Dterm Series E Accessories & Adapters (Cont) ACA-U AC Adapter Unit (ACA-U) The AC adapter provides t he Dterm Series E terminal with the voltage required to power the built-in long loop adapter, and APR units. One AC adapter can pow[...]

Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-13 Issue 6 Dterm Series E Specifications Dterm Series E Digital Terminals (DTP-) DCU- 60 Feature/Function 2DT 8 8D 16D 32D Add-On DSS Housing color White White or Black Two colors LED Yes Yes Yes Yes Yes No No Line/Feature keys 2 8 8 16 16 48 ext. [...]

Chapter 5 Station Equipment Page 5- 14 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Dterm Series E Line Conditions Loop Resistance and Distan ce (Long Loop circuit built-in) Line Card Terminal Maximum Loop Resistance () Cable Length (24 AWG Cable) (Without ACA Unit) Cable Length (24 AWG Cable) (With ACA Unit) DTP-8-[...]

Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-15 Issue 6 Dterm Cordless Terminals Dterm Cordless II (DTR-4R-2 BK) The Dterm Cordless II is fully digital and opera tes in the 900MHz frequency range. It includes Base Unit, Handset (with a standard battery, 6 hours of Talk Time or 4 days of Stand[...]

Chapter 5 Station Equipment Page 5- 16 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Dterm Cordless Lite II (DTH-4R-1 BK) The Dterm Cordless Lite II is digital and operates in the 900 MHz narrow band frequency range. It includes Base Unit, Handset, one telephone cord, 2 AC Adapters, 2 Rechargeable Batteries, Spring Belt[...]

Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-17 Issue 6 Plantronics CT Cordless Package includes Base Unit, Handset (with a standard battery 6 hours of Talk Time or 3½ days of Standby), Belt Clip, M175 Headset, User Guide and AC Adapter. This compact unit is an Analog single line device that[...]

Chapter 5 Station Equipment Page 5- 18 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 INASET INASET terminals are members of the Dterm I P fam ily. INASET terminals have a Web browser with a large color display and a built-in multi-port Ethernet swit ch for connectivity to the user’s local PC. INASET terminals bring a [...]

Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-19 Issue 6 applications are examples of centralized serv ices that could improve portability and use throughout the enterprise network. INASET Terminal Line UP. The INASET terminals are available in three models. Each is described below. Descriptio[...]

Chapter 5 Station Equipment Page 5- 20 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Dterm PS III Wireless Handset The Dterm PSIII is a wireless handset designed to support the professional’s schedule and the special needs of people on the run. At less than 3.8oz and with 300 hours of standby time, the Personal Statio[...]

Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-21 Issue 6 Dterm SP30 SoftPhone The Dterm ® SP30 allows customers to capitalize on the advantages of a converged voice and data network whether they’re in the office or on the road. The Dterm SP30 combines traditional business communication need[...]

Chapter 5 Station Equipment Page 5- 22 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Links with PC applications: Now you can collaborate on a white board application (Word ® or Excel ® document or any other application) that is operating on your PC and the PC at a dist ant site. Simply place a call to the far- end Dte[...]

Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-23 Issue 6 Benefits of this functionality:  User has a reliable voice connection with the voice server.  Dterm SP30 user has a t erminal device which can be ported from place to place without the need for programming call forward functionalit[...]

Chapter 5 Station Equipment Page 5- 24 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 File Transfer File transfer lets you send one or m ore files to dist ant Dterm SP30 users. With file transf er, you can:  Send a file to other Dterm SP30 users  Accept or reject transferred files Application Sharing : Dterm SP30 g[...]

Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-25 Issue 6 PB tone sending During a call, a PB tone of the dial number which is set on the member button can be se nt by selecting the [send PB tone] with a right-mouse click of speed dial number. Pause into Dialing string This feature allows the u[...]

Chapter 5 Station Equipment Page 5- 26 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 PBX Specification (Must be p eer to peer IP enabled) Operation Environment NEAX 2000 IPS R8 Series 3300 or higher SP30-4 software license SP30-4 ACD software license R10 Serie s 3500 or higher Dterm ® SP30 Softphone Parts List Software[...]

Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-27 Issue 6 Service Conditions for Dterm Analog EXT  911 calls should not be made via remote term inals since the telephone number at the PBX location is sent to the emergency center. The user should use a separate line that is not connected to t[...]

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UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 6-1 Issue 6 Chapter 6 Trunking Type of Trunks The following list reflects the type of trunk and the package that supports it. Type of Trunk Circuit Pack age LT/AP Ports Slots PN-4COTB 4 1 Central Office, Foreign Exchange, WATS (Analog) PN-8COTS 8 1 PN-4COTG 4 1 Central Office C[...]

Chapter 6 Trunking Page 6-2 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Trunk Parameters  Trunk Impedance 600/900 ohms (selectable by programming)  Trunk Resistance Characteristics, Central Office Trunk (1200  maximum)  Trunk Set Up Procedure o Loop Start o Ground start o Wink Start o Ring Down o E & M[...]

Chapter 6 Trunking UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 6-3 Issue 6 PN-AUCA This circuit card is used to either control two sin gle line telephones for off-premise extensions or for 2- line Direct Inward Dialing trunks. Also, this card will connect to single telephones for Power Failure Transfer . PN-2ODTA The 2OD[...]

Chapter 6 Trunking Page 6-4 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 SPN-BRTC This card has one circuit of Basic Rate interface (2B+D) and provides connectivity for Voice, High Speed Data, Switched Video and G4 Fax calls to be placed and received via ISDN Basic Rate (BRI) to the ISDN Network. The BRTC card has buil[...]

Chapter 6 Trunking UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 6-5 Issue 6 PN-8RSTG (DTMF Receiver) The RSTA card receives DTMF signals sent by single line telephones, DID lines, and tie lines. This card mounts in any LT slot in any PIM and provi des 8 RST circuits per card. Usually at least one card per system is requir[...]

Chapter 6 Trunking Page 6-6 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 System Trunking Capacity IPS Trunking Capacity System Capacity Item 1PIM 2PIM 3PIM 4PIM 5PIM 6PIM 7PIM 8PIM Loop Start 64 128 192 256 256 256 256 256 Central Office Trunk (Lines) DID w/4DID 48 96 144 192 240 256 256 256 2W E&M 24 48 72 96 120 [...]

Chapter 6 Trunking UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 6-7 Issue 6 IPS DM/DML Trunk Capacity Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 IP-PAD No. of channel 32 64 Loop Start 56 112 DID w/4DIDA 28 56 Central Office Trunk (Lines) 2W/4W E&M 14 28 CCIS Trunk (Peer to Peer Connection) Max. 127 1.5M 7 [...]

Chapter 6 Trunking Page 6-8 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Least Cost Routing (LCR) The U NIVERGE NEAX 2000 IPS provides extens ive Least Co st Routing capabilities. LCR allows the U NIVERGE NEAX 2000 IPS to be programmed to route out going calls over the most economical facility (WATS, FX, and DDD), base[...]

Chapter 6 Trunking UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 6-9 Issue 6 Toll Restriction The toll code restriction data allows the system administrator to pr ogram certain restrictions for Tandem (trunk-to-trunk) and Outgoing calls. Ou tgoing toll restriction is based on a station RSC. For outgoing, the paramet ers re[...]

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UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 7- 1 Issue 6 Chapter 7 Attendant Answering Position Attendant Console (SN716) The Attendant Console (SN716 DESKCON) has an ergonomic desi gn and provides full access to all PBX Console features. The SN716 DESKCO N uses the same interface cards as the digital phones to connect t[...]

Chapter 7 Attendant Answering Position Page 7-2 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 SN716 DESKCON General Features  Character LCD (4 x 40 c haracter)  LCD designation strips  Software-controlled LCD loop key  Full access to PBX features  Headset connectivity  Recorder connectivity SN716 DESKC[...]

Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 7- 3 Issue 6 Face Layout of the SN716 DESKCON (28) Alarm Posi t ion Avai labl e Position Bus y Night (24) (25 ) (26) (27 )[...]

Chapter 7 Attendant Answering Position Page 7-4 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Functions and use of Keys and Lamp Indications Location Number Key or Lamp Designation Full Name Basic /Option Key/Lam p Function 1 L1-L6 Loop Basic Key The attendant answ ers the call associated to the particular loops. Loop k[...]

Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 7- 5 Issue 6 Incoming Call Identification: These eight non-locking keys w ith associated lamps provide attendant access to specifi c types of incoming calls . A flashing lamp indicates a call waiting to be ans wered. A steady lam p indicat[...]

Chapter 7 Attendant Answering Position Page 7-6 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 26 Position Busy Position Busy Basic Key & Lamp When the key is pressed, the lamp will light, and the console will become not availab le. Note: Press the button if operators leave their seats. 27 Night Night Basic Key &[...]

Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 7- 7 Issue 6 SN716 Specifications ITEM Interface and Power Options Q’ty Remarks PN-8DLCP 1/8 ATT Interface Card (-27V) Distance: Max. 984.3ft (350m) PN-4DLCM 1/4 ATT Interface Card (-27V) Distance: Max. 984.3ft (350m) PN-4DLCQ 1/4 ATT In[...]

Chapter 7 Attendant Answering Position Page 7-8 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Business Attendant System (BAS) NEC’s Business Attendant System (BAS) is a powerfu l client/server PC-based tool for full-time and part-time NEAX PBX systems ans wering positions. The BAS consists of an interactive client sid[...]

Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 7- 9 Issue 6 BAS: Benefits  Centralized company database that can link and replicate with other databases, including AIM WorX .  Sound playback and recordings on the operator telephone.  Provides operators with the ability to do m[...]

Chapter 7 Attendant Answering Position Page 7-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP ) Reference Guide Issue 6 Business Attendant System: Directory Both an internal directory and an external directory exist in the BAS system. The internal directory lists employees within the company, while the external directory stores numbers outside [...]

Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 7- 11 Issue 6 Business Attendant System: Speed Dials Pad Another versatile screen is the Speed Dial pad shown below : Up to forty (40) Speed Dial fields are available for each attendant. Dragging an entry from the di rectory onto the speed[...]

Chapter 7 Attendant Answering Position Page 7-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP ) Reference Guide Issue 6 Business Attendant System : CCIS Network Information The following is a diagram of a simple CCIS network using the BAS . The Business Attendant System can run in t he above-pictured environment with the following limitations. [...]

Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 7- 13 Issue 6 Business Application Environment Description Business AE UNIVERGE NEAX 2000 OWX BAS 1 Attendant (12 user Max) OWX Dialer OWX Incoming Call Assistant (ICA) OWX Location Status Information (LSI) OWX Message Reader OWX TAPI Link[...]

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UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 8- 1 Issue 6 Chapter 8 System Administration System Administration In this system, the Customer Administration Terminal (CAT) or Maint enance Administration Terminal (MAT) is used for programming the system data. The CAT is a di gital multi-f unction telephone (Dterm) which is [...]

Chapter 8 System administration Page 8- 2 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Service Conditions 1. Programmin g from a Customer Administ ration Terminal can only be used when the system is online. 2. All Multiline Terminals with LCD sc anned during initialization will be Cu stomer Administration Terminals. 3.[...]

C hapter 8 System Administration UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 8- 3 Issue 6 The method you use depends on how you installe d and configured the device to whic h you want to connect. A serial cable direct co nnection offers better per formance than a modem connection, but requires that the PC and device be w[...]

Chapter 8 System administration Page 8- 4 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Traffic Management The U NIVERGE NEAX 2000 IPS provides traffic management repor ts to be used for overall analysis of system performance. MAT WorX is used to request and display the type of report, sample measurement time period, an[...]

C hapter 8 System Administration UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 8- 5 Issue 6 System Diagnostics When a fault occurs in the system, an audible and visual indication will be given at the following units:  External alarm indicating unit  Fault messages reported at MAT WorX for remote reporting  Alarm l[...]

Chapter 8 System administration Page 8- 6 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 MP Program Download The U NIVERGE NEAX 2000 IPS provides Online MP Program Download via IP network using the CP24C and CP31C. This feature allows an MP upgrade program to be downloaded to the U NIVERGE NEAX 2000 IPS MP card with the [...]

C hapter 8 System Administration UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 8- 7 Issue 6 Program Download Service Conditions  Do not reset the PBX and the MATWorX during MP program downloading.  Do not pull out the LAN cable during MP program downloading.  FTP (File Transfer Protocol) is used as the protocol fo[...]

Chapter 8 System administration Page 8- 8 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 MA4000 Management System MA4000 Management System is a web based, powerful voice server management configuration suite. MA4000 offers centralized management for the U NIVERGE NEAX 2000 IPS Voice Server as well as simple and powerful [...]

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 9- 1 Issue 6 Chapter 9 Feature Descriptions Business/Hotel/Data Feature List Account Code Attendant Delay Announce ment Add-On Module Attendant Lockout Alarm Indications Attendant Overflow Alphanumeric Display Attendant Override Analog Port Adapter Authorization Code Announceme[...]

Chapter 9 Feature Descriptions Page 9- 2 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Business/Hotel/Data Feature List (Cont.) Split Call Forwarding - All Calls Direct Data Entry Split Call Forwarding - Busy Line Direct Digital Interface Split Call Forwarding - No Answer Direct Inw ard Dialing (DID) Call Forwarding - L[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 9- 3 Issue 6 Business/Hotel/Data Feature List (Cont.) Group Call by Pilot Number Dialing Mobility Access Group Listening Modem over IP Hands free Answerback MP Program Download (FTP) Hands free Dialing and Monitorin g Multiple Language Display Hold Multip[...]

Chapter 9 Feature Descriptions Page 9- 4 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Business/Hotel/Data Feature List (Cont.) Microphone Control Station Speed Dialing Multiple Line Operation Step Call Mute Key Supervisory Control of Peripheral Equipment My Line Number Display System Clock Setup by Station Dialing Pres[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 9- 5 Issue 6 Business/Hotel/Data Feature Descriptions Account Code This feature, when us ed with Station Message Detail Recording (SMDR), allows station users and Attendants to enter a cost accounting or client billing code (up to 16 digits) into the syst[...]

Chapter 9 Feature Descriptions Page 9- 6 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Attendant Assisted Calling This feature allows a station user to ask an Attendant for assistance in originating a call. Three methods are available: non-delay, delay, and passing dial tone. Attendant Camp-on (Full and Semi- automatic)[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 9- 7 Issue 6 Attendant Lamp Check This function is used to check the st atus of keys, lamps, and LCDs mounted on the Attendant Console to verify that various operations of the Attendant Console are functioning normally. The check is done by a preset proce[...]

Chapter 9 Feature Descriptions Page 9- 8 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Multi-Function Ke y This feature allows the top row of keys on the Attendant Console to perform and display multiple functions in accordance with the status of call processing. Multiple Console Oper ation This feature allows more than[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 9- 9 Issue 6 Automatic Call Distribution (ACD) The Automatic Call Distribution (ACD) feature permits incoming calls to terminate to a prearranged group of st ations. Calls are distributed in the order of arrival to idle terminals within the group, based o[...]

Chapter 9 Feature Descriptions Page 9- 10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Automatic Change to Daylight Saving Time This feature allows the 2000 IPS system clock to automatically change from standard time to daylight saving time, and vice versa. Schedule to change to/from daylight saving time is programmed [...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 11 Issue 6 Broker's Call This feature allows a Multiline Terminal or Single Line Telephone user to alternate between two parties, talking to one party while the other party remains on Hold on the same line. The Multiline Terminal user uses the TRF[...]

Chapter 9 Feature Descriptions Page 9- 12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Call Forwarding - Bus y Line This feature permits a call to a busy extension to be routed to a pre-designated station, Attendant Console, or voice mail equipment. Call Forwarding - Busy Line can be set or canceled by an Attendant Con[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 13 Issue 6 Call Park - Tenant When a call is parked by Call Park - Tenant, the call can be retrieved from Call Park-Tenant by any station within the tenant from which the call was originally parked. Call Pickup This feature enables a st ation user to a[...]

Chapter 9 Feature Descriptions Page 9- 14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Camp-on This feature provides selected stations or outside calls with Camp-On capability to a busy internal station. Two Camp-On methods are provided. The call waiting method allows a station or an outside party to camp itself on to [...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 15 Issue 6 Conference (Six/Ten Party) This feature permits a station user or Attendant (conference leader) to establish a Conference among as m any as six or ten parties (including t he Conference leader). Conference (32 Party) This feature permits a s[...]

Chapter 9 Feature Descriptions Page 9- 16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Data Line Security This feature allows line circuits that are used for data transmission to be protected from interruptions such as Attendant Camp-On, Executive Override, and Attendant Override. Delayed Ringing This feature enables t[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 17 Issue 6 Direct Inward System Access (DISA) This feature allows an outside caller to access the system using an exchange network connection without Att endant or station assistance. The outside user may originate calls over any or all of the system&a[...]

Chapter 9 Feature Descriptions Page 9- 18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Message Waiting Console This feature allows a DCU-60-1 unit associated with a Multiline Terminal to be used as a Message Waiting (MW) Console. This feature is activated by the use of a Function Mode key on a DSS/BLF Console. The Mess[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 19 Issue 6 Dterm Assistant Dterm Assistant is Web-based software, which resides on the server and provides end users with the ability to maintain their Dterm Multiline Terminals and the 2000 IPS telephony features such as Speed Dialing from their Web-e[...]

Chapter 9 Feature Descriptions Page 9- 20 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Feature Activation from Secondary Extension This feature allows t he Multiline Terminal user to access an appearance of another extension and program certain f eatures from that extension. Flexible Line Key Assignment Multiline Termi[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 21 Issue 6 Hands-free Answerback This feature allows the station user to answer a voice call without lifting the handset. Hands-free Dialing and Monitoring This feature allows the st ation user to dial or monitor a call without lifting the handset. Hol[...]

Chapter 9 Feature Descriptions Page 9- 22 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Manual Intercom The Manual Intercom groups have up to six Multiline Terminals sharing a common signal path. Users can call other members of the Manual Intercom group by pressing a Manual Intercom key; each press sends a tone burst ov[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 23 Issue 6 Maintenance Administration Terminal The Maintenance Administration Terminal (MAT) is a personal computer (PC) that provides an interface to the PBX via the U NIVERGE NEAX 2000 IPS CPU card. The MAT PC must have the MATWorX IPS program proper[...]

Chapter 9 Feature Descriptions Page 9- 24 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Wide Area Telephone Ser vice (WATS) Access This feature allows any station user direct dial access to outgoing WATS lines. Mobility Access This feature allows a user to make/receive telephone calls from a remote location using a Mobi[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 25 Issue 6 Attendant Night Transfer When the Attendant Console is in Night Service, any operator directed calls (dial 0 calls) are automatically routed to a preprogrammed station. Priority Calls and Off-Hook Alarms which terminate to an Attendant are a[...]

Chapter 9 Feature Descriptions Page 9- 26 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Optical Interface The Optical Interface Card (PN-M10) provides an internal optical fiber modem to the T1/E1 or Remote PIM network. The PN-M10 provides a bandwidth of 6.3 Mbps and supports a maximum distance of 10 kilometers (or 6.25 [...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 27 Issue 6 Automatic Idle Retur n This feature returns a station to the idle state after 3 seconds of reorder tone is received due to the distant end disconnecting. Called Station Status Displa y This feature provides a display on the status of a calle[...]

Chapter 9 Feature Descriptions Page 9- 28 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Soft Keys According to the status of the Multiline Terminal, function keys (Soft Keys) are displayed in the third line on the LCD. If the status of Multiline Terminal changes, the Soft Keys will change automatically. Also if the Help[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 29 Issue 6 Save and Repeat This feature allows a Multiline Terminal to save a specific dialed number and then redial that number at a later time. Security Alarm This feature provides an indication on the Attendant Console when a contact closure occurs.[...]

Chapter 9 Feature Descriptions Page 9- 30 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Station Hunting - Secretarial This feature allows assignments to be given to members of Terminal and Circular Hunting groups to reroute calls (when their hunting group is all busy) to a back-up hunting group. Station Message Detail R[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 31 Issue 6 Central Office calls. Timed Queue When a user originates an outgoing trunk call and the called party is busy or does not answer, the caller can set the Timed Queue feature. When this feat ure is set, the trunk seizure is repeated and the num[...]

Chapter 9 Feature Descriptions Page 9- 32 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Immediate Overflow -UCD This feature allows a call directed to a UCD group to immediately overflow to another UCD group, upon encountering an “all agents busy” condition. Priority Queuing-UCD This feature allows the system to pri[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 33 Issue 6 Voice Mail Transfer This feature has two functions that provide streamlined transfer access to voice mail. 1. One touch access to VMS: When an Attendant transfers an external call to a sta- tion, and if the station is busy or unanswered, the[...]

Chapter 9 Feature Descriptions Page 9- 34 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 CCIS Feature List Attendant Camp-On with Tone Indicatio n - CCIS LDN Night Connection - CCIS Attendant Controlled Conference - CCIS Link Alarm Display - CCIS Automatic Recall - CCIS Link Reconnec t - CCIS Brokerage - Hot Line - CCIS [...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 35 Issue 6 CCIS Features Descriptions Attendant Camp- On with Tone Indicatio n – CCIS This feature permits the Attendant, when the desired station at another switching office is busy, to hold an in-coming call in a special waiting mode. A distin ctiv[...]

Chapter 9 Feature Descriptions Page 9- 36 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Call Forwarding - Int ercept - CCIS This feature allows ca lls to an inoperative number, through a CCIS trunk, to be intercepted and automatically routed to a recorded announcement informing the caller that an inoperative nu mber was[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 37 Issue 6 Centralized E911 – CCIS This feature allows t he system to transmit a calling party number to the 911 Emergency system over CCIS tandem connection. Consultation Hold - All Calls - CCIS This feature permits a station user, within the CCIS n[...]

Chapter 9 Feature Descriptions Page 9- 38 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Flexible Numbering of Sta tions – CCIS This feature allows voice and data station numbers to be assigned to any instrument in the CCIS network, based solely upon numbering plan limitations. Hands-Free Answ erback - CCIS This featur[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 39 Issue 6 Multiple Call Forw arding - All Calls - CCIS This feature allows the last hop of a Multiple Call Forwarding - All Calls sequence to be forwarded over a CCIS network to a station in another office. Multiple Call Forw arding - Busy Line – CC[...]

Chapter 9 Feature Descriptions Page 9- 40 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Station-to-Stati on Calling – CCIS This feature permits any station user to dial another station directly, through CCIS, without Attendant assistance. Station-to-Stati on Calling - Operator Assistance – CCIS This feature allows a[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 41 Issue 6 ISDN Feature List Addressing Advice of Charge - Display Call-By-Call Service Selection Called Party Recognition Service (Direct-In Termination (DIT)) Channel Negotiation Connected Line Identification Presentati on (COLP) / Connected Line Ide[...]

Chapter 9 Feature Descriptions Page 9- 42 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 ISDN Feature Descriptions Addressing The U NIVERGE NEAX 2000 IPS supports E.164 numbering plan as Type of Number (TON) / Numbering Plan Identifier (NPI) combination in Calling and Called Party Number Information Element for ISDN call[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 43 Issue 6 Event-Based CCIS This feature allows a PBX customer who does not have a tie line (or when a customer cannot use the tie line due to busy or fault of the line), to use the various CCIS feature by using the ISDN line as a CCIS virtual tie line[...]

Chapter 9 Feature Descriptions Page 9- 44 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Q-SIG Feature List Calling/Connected Li ne ID Presentation (CLIP/COLP)/ Calling/Connected Name ID Presentation (CNIP/CONP) CCIS Tandem Call-Callin g Party Number (CPN) Delivery to ISDN & Q-SIG Networks Q-SIG Circuit Switched Basi[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 45 Issue 6 Wireless Feature List Analog PBX Interface Announcement - PS No Answer / Announcement - PS Out of Zone Automatic Release - Out of Zone Calls Call Forwarding - Not Available Call Forwarding - PS Out of Zone CCIS Interface Calling Name Display[...]

Chapter 9 Feature Descriptions Page 9- 46 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Table of Features by Configuration Type Adjunc t Type Integrated Type Feature Analog PBX Interface CCIS Interface U NIVERGE NEAX 2000 IPS Wired for Wireless Analog PBX Interface X – – Announcement - PS No Answer X X X Announcemen[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 47 Issue 6 Wireless Feature Descriptions Analog PBX Interface This feature allows t he WCS to be integrated with many types of PBXs and to activate various PBX services by sending hook flash signal and DTMF tone. Announc ement - PS No Answer / Announc [...]

Chapter 9 Feature Descriptions Page 9- 48 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Group Call – 2Wa y Calling This feature permits a Dterm PS III, Multiline Terminal and Single Line Telephone to page a maximum of fifteen parties simultaneously, except the group call leader. After one of paged parties answers, the[...]

Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 49 Issue 6 PS Authorization This feature is to c onfirm the identity of a Dterm PS III to avoid an unauthorized Dterm PS III from accessing the system. PS Location Indication When a Dterm PS III calls a Multiline Terminal/Attendant Console or vice vers[...]

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UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 10-1 Issue 6 Chapter 10 System Input/Output (I/O) Interfaces Station Message Detail Recording (SMDR) This feature provides a call record for outgoi ng Station-to-Trunk calls, incoming Trunk-to- Station calls (including Data Call), and tandem calls . This facilitates cost contro[...]

Chapter 10 System Input/Output (I/O) Interfaces Page 10-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 1400 IMS Format 1400 IMS Format is generally used to print call records on a serial printer and provides an easy to read format for printouts of outgoing / incoming call activity.  Each record is given a serial num[...]

Chapter 10 System Input/ Output (I/O) Interfaces UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 10-3 Issue 6  MP built-in SMDR on IP ITEM Specifications Physical Layer Ethernet Connection Layer The Ethernet packet format complies with the DIX standard TCP/IP Protocol ARP, IP, ICMP, UDP, TCP Socket Interface Complies with[...]

Chapter 10 System Input/Output (I/O) Interfaces Page 10-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Combinations for Center Office of Centralized Billing SMDR Former 2400 IMS Format Extended 2400 IMS Format SMDR with AP00 (PN-AP00-B with MRC-C program) X — SMDR with AP00 (PN-AP00-B with MRC-F program ) X X MP buil[...]

Chapter 10 System Input/ Output (I/O) Interfaces UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 10-5 Issue 6 b. SMDR with AP00 o AP00 without expansion memory (standard): up to 160 0 calls (if central office feature is used, up to 800 calls) o AP00 with expansion memory (optional): up to 27000 ca ll s (if central office fea[...]

Chapter 10 System Input/Output (I/O) Interfaces Page 10-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Hardware Required for SMDR Description Qty Remarks SPN-AP00B MRC-C (AP) 1 per system Cont rol card for SMDR/PMS/H/M Printer/CCIS Centralized SMDR Note SPN-AP00B MRC-F (AP) 1 per system Cont rol card for SMDR in 2400 &[...]

Chapter 10 System Input/ Output (I/O) Interfaces UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 10-7 Issue 6  Stations can set Call Forwarding or Split Call Forwarding - All Calls, No Answer, and Busy Line to the VMS. The system sends out incoming call information to the VMS. A call to a station that has Call For-warding[...]

Chapter 10 System Input/Output (I/O) Interfaces Page 10-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Property Management System (PMS) The system provides a data interface to a locally provided Property Management System (PMS). This enables communica tion between the system and the PMS in order to provide computer con[...]

Chapter 10 System Input/ Output (I/O) Interfaces UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 10-9 Issue 6 PMS Interface  PMS with AP00-B on an RS-232C Interface Item Description Data Rate 1200, 2400, 4800, 9600 bps, asyn chronous, software selectable Note 1 Operating Mode Half Duplex Electrical Interface Characte rist[...]

Chapter 10 System Input/Output (I/O) Interfaces Page 10-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Service Conditions 1. Only one Interface Port can be provided for PMS. 2. The system sends information relating to the following features to the PMS upon request from the PMS:  Do Not Disturb  Room Cut-o ff 3. T[...]

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-1 Issue 6 Chapter 11 Open Application Interface System Outline The U NIVERGE NEAX 2000 IPS is equipped with an Open Ap plication Interface (OAI) to provide user applications through an external proces sor, which transmits and receives the control signals via Ethernet interfa[...]

Chapter 11 Open Application Interfa ce Page 11-2 NEAX 2000 IPS Request for Proposal (RFP ) Reference Guide Issue 6 With a dynamic interactive directory and an Open Ap plication Interface (OAI) driven call queue, the operators are able to process a high call volume with minimal e ffort and time expenditure in today’s sophisticated busines s enviro[...]

Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-3 Issue 6 Brief Definition of Queues:  Internal – extension to attendant calls within the PBX.  External – calls coming into PBX from an undefined trunk type.  CCSA, FX, TIE, WATS – calls coming into the PBX from trunks i[...]

Chapter 11 Open Application Interfa ce Page 11-4 NEAX 2000 IPS Request for Proposal (RFP ) Reference Guide Issue 6 when the operator transfers the call to another party, or when a station transfers a call to the operator.  The Number Entered box allows the operator to enter a known number for either a direct dial or a transfer.  The number sh[...]

Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-5 Issue 6 BAS: Overhead Paging Most overhead paging is done by the creation of a direct trunk access key or a trunk access code. The BAS software does not have the ability to ut ilize these methods. Because of this, if the user wishes t[...]

Chapter 11 Open Application Interfa ce Page 11-6 NEAX 2000 IPS Request for Proposal (RFP ) Reference Guide Issue 6 Open WorX : Business Receptionist (BR) The Open WorX ® Business Receptionist is a PC-based call-processing application designed primarily for departmental exec utive assistants. The Open WorX ® Business Receptionist enables multiple [...]

Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-7 Issue 6 BAS: Call Recording and Playback Apart from the directory, another powerful feature integrated into the Business Receptionist client is the ability to record conversations and playback greetings over the telephon e. With the a[...]

Chapter 11 Open Application Interfa ce Page 11-8 NEAX 2000 IPS Request for Proposal (RFP ) Reference Guide Issue 6 business user to define who they want to interact with in real-time – to complete those critical projects – and who they would prefer to “get back to” at a later time. Communications Portal: Functionality Portal The Portal func[...]

Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-9 Issue 6 o Open WorX ® Comm unications Portal all ows staff members to manage all of th eir communications needs within a single win dow. This allows individual s to place calls, return calls, send and receive email, manage their cont[...]

Chapter 11 Open Application Interfa ce Page 11-10 NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Open WorX : Location Status Information (LSI) LSI is a useful service that allows other system users to obtain information regarding your current location and status when you are away fr om your office. This can be done through any Dt[...]

Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-11 Issue 6 MR: Benefits  Read your messages even when away from your desk, from any Dterm phone set.  Save valuable operator time because they no longer have to read the message back to the employee.  Automatically dial call ba[...]

Chapter 11 Open Application Interfa ce Page 11-12 NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Open WorX : Incoming Call Assistant (ICA) Incoming Call Assistant (ICA) is a service that gives Dterm users a pow erful tool to manage incoming and outgoing calls. These functions can be accessed with the simple touch of an associated[...]

Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-13 Issue 6 ICA: Comparison of I CA and IPS Functionality Feature OpenWorX ICA 2000 Caller ID Call Log Capacity 99 Inbound max 99 Outbound max (System Level Setting) 24 Inbound, or 19 Inbound + 4 Outbound Dialed call types saved in Call [...]

Chapter 11 Open Application Interfa ce Page 11-14 NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 GCFC: Functionality The user can navigate completely through all the tasks required of the GCFC administrator with a simple point and click of the mouse. The administrat or can also see a summary of what is already configured within t[...]

Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-15 Issue 6 If the user simply wishes to find someone inter nal to the company they can use the corporate directory. Clicking on the teleph one icon next to the person will d ial that person. Dialing rules are applied automatically. Othe[...]

Chapter 11 Open Application Interfa ce Page 11-16 NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Desktop Location Status With Desktop, the user can set their status, includin g return date, return time, and alte rnate number with the click of a mouse. In addition, Deskto p allows for the use of Custom statuses, instead of only th[...]

Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-17 Issue 6 Open WorX : Multiple CCIS Node Configuration OpenWorX is capable of hosting applications for multiple U NIVERGE NEAX 2000 IPS systems on a single server. All instances of this require a viable OAI connection between the OpenW[...]

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UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 12-1 Issue 6 Chapter 12 Automatic Call Distribution (ACD) with MIS Automatic Call Distribution (ACD) An Automatic Call Distribution (ACD) featur e permits incoming call s to terminate to a prearranged group of stations. Call s are distributed in the order of arrival to idle ter[...]

Chapter 12 Automatic Call Distribution with MIS Page 12- 2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Service Conditions (Cont) 7. An ACD gro up number can be used as the destination statio n of Direct Inward Termination (DIT), or as a designated Night Service station. 8. An ACD group number can be assigned as the de[...]

Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 3 Issue 6 Immediate Overflow – ACD This feature allows a call directed to an ACD group to immediately overflow to another ACD group, upon encountering an “all agents busy” condition. Priority Queuing – ACD This feature[...]

Chapter 12 Automatic Call Distribution with MIS Page 12- 4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 The CallCenterWorX ACD 3.0 for Business suit e includes the Automatic Call Distribution (ACD) system and the Management Informati on System (MIS 3.0). The ACD system supplements the call processing capabilities of th[...]

Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 5 Issue 6 6. Has dock able toolbars, which can be dragged to other locations on the working screen. The user can also build a personal toolbar of most frequently used icons. 7. Provides toolbar icons and tool tips for all MAT [...]

Chapter 12 Automatic Call Distribution with MIS Page 12- 6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 CallCenter WorX MIS The CallCenter WorX Management Information System (MIS 3.0) offers call center managers’ access to the most important r eal-time and historical data avai lable for workgroups. With this tool, yo[...]

Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 7 Issue 6 CallCenterWorX MIS 3.0 CallCenterWorX MIS 3.0 runs on the Windows XP and Windows 2000 operating systems. It provides MIS services for both CallCenterWorX – Business and CallCenterWorX Enterprise. The CallCenterWorX[...]

Chapter 12 Automatic Call Distribution with MIS Page 12- 8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Business System Capacities Capacities Item ACD CallCenter WorX ACD 3.0 CallCenter WorX MIS 3.0 Tenants per System 9 Splits per ACD Tenant Note 1 Note 1 Splits per System 150 150 Splits per Logon ID 32 32 Active ACD A[...]

Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 9 Issue 6 PBX Requirements PBX Requirements Remarks PZ-M606-A On board Ethernet Interface card (Ethernet TCP/IP) Related Documents Title CallCenter WorX System Manual CallCenter WorX Features and Specifications Manual Dterm Se[...]

Chapter 12 Automatic Call Distribution with MIS Page 12- 10 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Q-Master 3.1 Q-Master is a scalable contact center solution offering high- end functionality at a reasonable price. Q-Master is completely modular, allo wing contact center management to select the components that b[...]

Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 11 Issue 6 Reports (Q-Control) Because access to timely and relevant information is critical for effective contact center management, a comprehensive reports package comes standard with every Q-Master solution, ensuring that u[...]

Chapter 12 Automatic Call Distribution with MIS Page 12- 12 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Agent Desktop (Q-Desktop) As the importance of contact centers increases, so does th e need to monitor operational parameters. Q-Desktop lets managers and agents view real-time information on queue and agent perform[...]

Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 13 Issue 6 Callbacks (Q-Callback) Callback allows callers who are waiting in the queue to leave a message and then hang up. The callback request retains its position in the queue, so when an agent becomes available the caller [...]

Chapter 12 Automatic Call Distribution with MIS Page 12- 14 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Outbound Dialing (Q-Outdial) Why wait for your customers to call? Your cu stomers can generate additional revenue, proactively manage customers and improve the productivity of every outbound customer contact by inte[...]

Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 15 Issue 6 Que WorX4.0 Que WorX ® 4.0 is a suite of customer service and prod uctivity-oriented applications. QueWorX utilizes NEC’s CTI link, “Infolink” to deliver advanced applications to contact centers These advance[...]

Chapter 12 Automatic Call Distribution with MIS Page 12- 16 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Immediate Customer Callback This feature allows callers, based on their est imated time to answer, to elect to receive a callback from an agent instead of waiting in qu eue. By entering their telephone number and re[...]

Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 17 Issue 6 Screen Pop Provides an application that is installed at each agent’s de sktop. Agents can log into Que WorX and the CallCenter WorX system via this application. Customer in formation provided in the Customer Profi[...]

Chapter 12 Automatic Call Distribution with MIS Page 12- 18 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Customized Announcem ents Que WorX can be configured with up to 89 custom announcements. These announcements are recorded in Que WorX and invoke utilizing the Call Control Vectors of the CallCenter WorX application [...]

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 1 Issue 6 Chapter 13 Voice over IP (VoIP) VoIP Solutions The U NIVERGE NEAX 2000 IPS (Internet Protocol Server) is a communication system that can convert voice signals into IP packets and tran smit them through the same data communication line as IP network (Intranet). Usi[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Extended Enterprise IP Solution (Cont) Typical IP Gateway, Branch and Adap ter co nfigurations Required Equipment for NEC’s Ex tended Enterprise IP Solution The table below shows the equipment list for NEC’s Extended Enterprise [...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 3 Issue 6 IP Station IP station is a DtermIP terminal, Dterm Series E/ Series i with an IP Ad apter Unit, INASET, and Dterm SP30/SP30 ACD Softphone. IP stations provide a converged infrastructure at the desktop, with a 10Base-T/100Bas e-TX Et[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Peer-to Peer Connections between IP Enabled Dterm The IP stations can communicate with other IP stations over the LAN, on a peer-to-peer con nection basis. Call control is provided by the Main Processor (M P) with Ethernet adapter c[...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 5 Issue 6 Connections to Legacy Stations and Trunks The IP station can communicate with legacy stations and trunks (including H.323 trunks) via IP-PAD that converts voice packet data to PCM signals. Ca ll control signals are transmitted to MP[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Automatic Program Download for IP Enabled Dterm This feature provides the method to download the latest firmware program of IP Enabled Dterm from the FTP/TFTP server automatically by system programming. The following three patterns [...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 7 Issue 6  8IPLA/24IPLA PN-8IPLA card provides 8 channels of IP-PAD with VCT function per card. Adding PZ-24IPLA daughter-card on the 8IPLA card provides up to 32 channels of IP-PAD with VCT function. Maximum of 8 IP-PAD cards can be accom[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 12. Following parameters can be assigned on a Location basis. The Location is a kind of group (similar to Tenant in a PBX) that is defined for bandwidth management and parameter settings for LAN traffic based on the location of IP t[...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 9 Issue 6 Service Conditions on Le gacy Service Features 1. A DSS/BLF Console can be associated with th e IP Enabled Dterm terminal, but the console must be connected to a DLC card. 2. Multiple Line Operation with normal Multiline Terminal is[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 10 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 5. When the IP terminal with a call in progress has the LAN cable extracted or a power-off occurs and restores, in this situation, “Double Assignment” is displayed on the LCD. When the terminal is registered by Automatic Login [...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 11 Issue 6 Service Conditions on Remote Connections 1. The network between NEAX 2000 IPS and IP Enabled Dterm must meet the following requirement:  Waiting time for ACK signal: maximum 600ms (300ms recommended) To check the above requireme[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 12 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 7. Because the IP station can have only two-operat ion mode (Location number), when the number of remote sites (Location numbers) is over two, there is a ca se that the appropriate communications may not be available. Refer to Exam[...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 13 Issue 6 Service Conditions on Auto matic Program Download 1. For program download, the FTP or TFTP server is required. 2. This service is available for the IP Enabled Dterm with Peer-to-Peer connections. Terminals with IPELC connections ar[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 14 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Required Equipment for IP Station Equipment Name Function PZ-M606-A On board Ethernet Interface card. One per system SPN-32IPLAA IP PAD 32ch IP Interface card for IP PAD SPN-16VCTAA IP PAD 16ch Code c card for IP PAD Compression Ma[...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 15 Issue 6 CCIS Networking via IP (Peer-to -Peer Connections Basis) When the distant systems are 2000 IPS, the systems are connected on a peer-to-peer basis. The CCIS call control signals are transmitted between the built-in IP tr unks (CCIS [...]

Chapter 13 Voice Over IP (VoIP) Page 13- 16 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 CCIS Networking via IP (Non Peer -to-Peer Connections Basis) IP trunk connections over CCIS (No.7 CCIS Common Channel Inter-Office Signaling) Networking via IP is used to provide telephony services between the 2000 IPS, IVS 2 , IPS[...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 17 Issue 6 Service Conditions (IP CCI S via IP Trunk cards) 1. Maximum voice channels per IP trunk card depends on the payload period as follows (payload period can be assigned in system programming): Payload Period Maximum Voice Channels per[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 18 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 H.323 Connection VoIP (Voice over IP) allows the system to transmit voice conversations over a corporate Intranet using ITU-T H.323 protoc ol. For DtermIP-to-DtermIP c onnection via the IP network with H.323 protocol, the IPT card [...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 19 Issue 6 H.323 Features The following service features are available when connec ting with H.323 terminal (NEC product). For other vender products, confirmation test is required. H.323 Features Call Forwarding-All Calls Speed Calling-Statio[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 20 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 H.323 IP Trunk Specifications Description Specifications QoS signaling IP Precedence/DiffServ (assigned on an IP trunk basis) Speech encoding/decodin g G.711/G.729a/G.723.1 Payload size G.711/G.729 a : 20 ms, 30 ms, 40 ms G.723.1 :[...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 21 Issue 6 FAX and Modem over IP This feature allows the system to transmit facsimile or modem communications over IP network, via Local Area Networks (LAN) and co rporate Wide Area Networ k (WAN). Since PBX regards facsimile and modem equipm[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 22 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Service Conditions 1. IP-PAD and VCT are required for facsimile use on Peer-to-Peer CCIS network or Remote PIM over IP function. 2. PN-32IPLA (IP-PAD) card and PN-16VCTA (16 VCT) card do not support FAX or Modem over IP. PN-32IPLA-[...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 23 Issue 6 Required Equipment for FAX or Modem over IP Item Description Stock # Qty Remarks 1 PZ-M606-A 151492 1/Sys. On board Ethernet Interface Card (ETHERNET TCP/IP) 2 SPN-32IPLAA IP PAD-E 153158 2/ FP IP Interface Card for IP PA D w / o F[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 24 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Required bandwidth for FAX Connection • 32IPLA-A/16VCTA-A Connection Conditions Required Band width (One-way) T.30, G711, Payload=40ms 150 kbps (estimated) T.30, G729a, Payload=40ms, Communication speed=14.4Kbps (No IP Header com[...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 25 Issue 6 Remote PIM over IP Remote PIM over IP targets users who have 1- 30 relatively small offices that accommodate 10-30 extensions at the Remote Site. When U NIVERGE NEAX IPS DMR or U NIVE RGE NEAX 2000 IPS PIM are installed at remote s[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 26 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Bandwidth Requirement Established Voice Calls With G7.23.1 (5.3k/6.3k) Compression With G729a ( 8k) Compression Without Compression (G.711) Control 4.1 Kbps 4.1 Kbps 4.1 Kbps 6 Voice 31.8/37.8 Kbps 48 Kbps 432 Kbps Control 4.3 Kbps[...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 27 Issue 6 Advantages The system regards the terminals accommodated in both Host Site and Remote Site as the extension s in the same office. Feature transparency is superior to CCIS. The Digital Remote PIM cannot accommodate some AP cards; Re[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 28 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 7. Remote Site automatically operates by itself (survival mode) when Keep Alive signal (sent every 30 sec) between the Host Site and Remote Sits is interrupted. When Keep Alive i s interrupted the Remote Site is reset to change the[...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 29 Issue 6 List of Service Features Operation X: Available ─ : Not Available Remote site Service Features Main Site Normal Mode Survival Mode Multiline Terminal, SLT operation X X X IP Enabled Dterm operation X X X COT, LDT, ODT X X X Atten[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 30 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Planning and Installation Vendor Support for Open System Standards The vendor should be committed to supporti ng open system industry standards, such as H.323, 802.1p and 802.1q, MGCP, TAPI, JTAPI, etc. Voice Messaging: A scalable [...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 31 Issue 6 Network Consideration There are several network considerations t hat must be met before deployment of IP Telephony. These items are:  The network must support the Internet Protocol and the local interface must meet 802.3 Etherne[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 32 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Bandwidth utilization The following chart shows the amount of bandwidth for IP overhead per the fill times set in the PBX system. The higher the fill time used, better performance from the PBX and IP network can be realized due to [...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 33 Issue 6 Quality of Service (QoS) In order to obtain quality of serv ice (QoS) for the voice traffic, r outers or layer 3 switches in the network must support a queuing mechanism. The queuing mechanism allows for the prioritization of the v[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 34 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 TCP/UDP/RTP PORT NUMBER CONDITIONS Tables below show the default TCP/UDP/RTP port number and range of the available TCP/UDP/RTP port numbers used in 2000 IPS For Dterm IP Port Type Destination Default Port No. Remarks 2000 IPS (MP [...]

Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 35 Issue 6 For Voice Control/Voice Packet Port Type Destination Default Port No. Remarks Dterm IP 3462 1024-65534 Assign by Round Robin method (Use From the lowest in blank p ort) IP PAD 9998-10317 Base Port: 1024-65534 Assign by CM0A Y=10-17[...]

Chapter 13 Voice Over IP (VoIP) Page 13- 36 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 System Conditions/Limitations (Peer-to-Peer IP) Limitations Add-on-Module: D term IP does not support Add-on Module feature. Analog Port Adapters: When the IPW-2U unit is attached with a D term Series E terminal, other optional ada[...]

UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-1 Issue 6 Chapter 14 Common Channel Inter-Office Signaling (CCIS) The U NIVERGE NEAX 2000 IPS offers a very powerful proprietary networking feature called Common Channel Inter-Office Si gnaling (CCIS). This functi onal and extremely flexible “intelligent network” capabil[...]

Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-2 UNIVERGE NEAX 2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 For DtermIP to DtermIP connection via CCIS (Peer to Peer connecti on), the voice data is transmitted and received directly between DtermIPs vi a Intranet (CCIS via IP). For Dterm IP to Legacy terminal connect[...]

Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-3 Issue 6 Signaling CCIS uses a common channel to provide the signaling information between two systems (nodes). The information transmitted in the signaling channel between two systems includes addressing information,[...]

Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-4 UNIVERGE NEAX 2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Digital and Analog CCIS The PBX can provide No. 7 CCIS via either a di gital network or an analog network. Regardless of the relevant network being a digital net work or an analog network, CCH (Common Channel[...]

Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-5 Issue 6 IP CCIS Peer-to-Peer Connections Peer-to-peer connections over CCIS Networking via IP are available when the distant systems are 2000 IPS or 2400 IPX supporting peer-to-peer connections. The built-in IP trunk[...]

Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-6 UNIVERGE NEAX 2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 CCIS Networking via IP between IP Terminals CCIS Networking via IP betw een Legacy Terminals[...]

Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-7 Issue 6 CCIS Networking via IP (Non Peer-to-Peer) When the distant PBX system does not support peer-t o-peer, the system s are connected with IP trunks (including Voice Compression Trunks (VCT)), via Time Division Sw[...]

Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-8 UNIVERGE NEAX 2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Centralized Billing This feature is used to collect billing informati on from each office within the network and direct it to the associated center offi ce. Billing information is then forwarded to the centra[...]

Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-9 Issue 6 6. Center office  Maximum of eight local offices can be accommodated.  Maximum of 3,600 calls per hour can be received. If the center office exceeds 3600, billing information is stored at local office. [...]

Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-10 UNIVER GE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Centralized E911 – CCIS This feature allows the system to transmi t a calling party number to the 911 Emergency system over CCIS tandem connection. Service Conditions 1. The Calling Party Information Trans[...]

Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-11 Issue 6 Call Set Up Times Standard tie line networks typically r equire from two to eight seconds to complete the set up of a call and return ring back tone to the caller. With a CCIS network, call set up times are [...]

Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-12 UNIVER GE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Shared Trunk Facilities and Alternate Routing Many network applications dictate a need to stra tegically distribu te trunk facilities throughout the network. The practice of sharing trunk fac ilities across [...]

Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-13 Issue 6 Centralized System Maintenance and Administration A centralized system maintenance and administration facility can be designated at one node in the network allowing all nodes in the CCIS network to be mainta[...]

Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-14 UNIVER GE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Centralized Call Accounting/Billing Systems Standard tie line networks require independent call accounting / billing equipment for each node in the network. This results in a costly investment of peripheral [...]

Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-15 Issue 6 Centralized Voice Processing / Messaging Voice Processing Systems such as voice mail, fax mail, and Integrated Voice Response (IVR) systems can be centralized in a CCIS network. This eliminates the need for [...]

Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-16 UNIVER GE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Uniform Numbering Plans CCIS offers complete flexibility when designing network numbering plans. Two primary numbering schemes can be used. One scheme uses a four- or five-digit statio n numbering plan with [...]

Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-17 Issue 6 CCIS FEATURE CHART (Cont.) CCIS Feature Name NEAX 2400 Required Distinctive Ringing-CCIS Do Not Disturb-CCIS Dual Hold-CCIS Elapsed Time Display-CCIS Flexible Numbering of Stations-CCIS Hands-Free-Answer Bac[...]

Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-18 UNIVER GE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 System Capacity System Capacity for CCI S with Digital Interface C a p a c i t y Description 24DTI 30DTI 24CCT 30CCT DTI Card 8 8 — — CCH Card 8 8 — — AP00 Card (for Centralized Billing) 1 1 1 1 Trun[...]

Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-19 Issue 6 Required Equipment Required Equipment for Digital CCIS EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN-24CCTA CCT CCIS (1.5 Mbps) Tru nk Card Provides a built-in Common Channel Handler (CCH) of CCIS. PN-24DTA-C D[...]

Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-20 UNIVER GE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 IP Specifications Item Specifications Remarks Voice Encoding G.729a G.723.1 G.711 8 Kbps CS-ACELP 5.3/6.3 Kbps MP-MLQ/ACELP 64 Kbps PCM IP-PAD 8/32 channels per card Automatically seized per call FAX Relay M[...]

Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-21 Issue 6 DTI Specifications Characteristics 24-Channel 30-Channel Output Line Rate Line Code Line Impedance 1.544 Mbps – 50 ppm AMI with ZCS/B8ZS* 100 ohms Pulse Amplitude (Base to Peak) 3 volts – 0.6 volts Pulse[...]

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UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-1 Issue 6 Chapter 15 Integrated Services Data Network (ISDN) ISDN Primary Rate Interface ISDN is becoming a basic requirement for any PBX system sold today. The U NIVERGE NEAX 2000 IPS supports many ISDN BR I/PRI features and services . AT&T and Northern Telecom specific[...]

Chapter 15 Integrated Services Data Network (ISDN) Page 15-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Call-By-Call Service Selection Services can be selected on a call-by-call basis to all channels of a single PRI interface according to applications. That is, unlike Trunk Provisioning Service in which services are [...]

Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-3 Issue 6 CPN To Terminating User–Display This feature provides a visual display of the originating station’s number a nd subaddress information on a Multiline Terminal or an Attendant Console for incoming ISDN calls. Th[...]

Chapter 15 Integrated Services Data Network (ISDN) Page 15-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 DID Addressing This feature allows incoming ISDN-PRI calls to terminate to station s, Attendant Console, Automated Attendant, etc., based on the Called Party number. Direct Inward Dial trunks will be terminated to [...]

Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-5 Issue 6  Station to Sta tion Calling  Station Hunting  Simultaneous voice and data transmission  Asynchronous Data Swit ching  Synchronous Data Switching  Half/Full Duplex Switchover 5. The ISDN Terminal [...]

Chapter 15 Integrated Services Data Network (ISDN) Page 15-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 12. In case of Point to Multipoint connection, a Si ngle Line Telephone/Multiline Terminal must dial ISDN Multi- point station number assig ned by CM1B, not t he ISDN Terminal number assigned by CM10. 13. When a Mu[...]

Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-7 Issue 6 2. If a calling party does not wish to provide a called pa rty subaddress, the call must terminate with the # key (Immediate Start). If the # key is not entered, a Timing Start ope ration begins. The Timing S tart [...]

Chapter 15 Integrated Services Data Network (ISDN) Page 15-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Business Feature List Business Feature List Account Code Elapse Call Timer Answer Key Forced Account Code Attendant Delay Announcement Group Listening Attendant Overflow Hold - Call Authorization Code Hold - Exclus[...]

Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-9 Issue 6 ISDN Network Requirements for Layer One (1)  Interface: T1 (1.544 M) only  Framing: ESF (24 Multi-frame) only  Line Coding: B8ZS only  D-Channel Rate: 64 kbps only  D-Channel: T1 Channel 24 (24th cha[...]

Chapter 15 Integrated Services Data Network (ISDN) Page 15-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 ISDN PRI Specifications DTI The Digital Trunk Interface (DTI) interfaces the PB X directly to 24/30-channel PCM transmission line. The DTI has the following functions. For 24DTI: • Two Directory numbers, each wit[...]

Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-11 Issue 6 For connections of 24PRT and tra nsmission line, tw isted-pair cable can be used. For connection of 30PRT and transmission line, either coaxial cable or twisted pair cable can be used. Note : ISDN requires B8ZS Li[...]

Chapter 15 Integrated Services Data Network (ISDN) Page 15-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Feature Compatibility Table Inter-Exchange Carrier Net w ork Voice Services and Features / U NIVERGE NEAX 2000 IPS Compatibility SERVICES AND FEATURES INTER- EXCHANGE CARRIERS CALL BY CALL SERVICE SELECTION AT&[...]

Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-13 Issue 6 VOICE FEATURES AT&T 4ESS AT&T NET NTI DMS 250 MCI NET SPRINT NET U NIVERGE NEAX 2000 IPS CPN to Network X X X X X X Presentation Restric t/Allow X X X X X X CPN/BPN Delivery X X X X X X Provisioned by Serv[...]

Chapter 15 Integrated Services Data Network (ISDN) Page 15-14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Local Exchange Carrier Net work Voice Serv ices and Features/ U NIVERGE NEAX 2000 IPS Compatibility SERVICES AND FEATURES INTER-EXCHA NGE CARRIERS CALL BY CALL SERVICE SELECTION SWITCHED DATA AT&T 4ESS AT&T[...]

Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-15 Issue 6 VIRTUAL PRIVATE NETWORK AT&T 4ESS AT&T NET NTI DMS 250 MCI NET SPRINT NET U NIVERGE NEAX 2000 IPS 64 kb p s Clear Channel X X X X X - 64 kb p s Restricted X X X X X - 56 kb p s Restricted X X X X X - Inter[...]

Chapter 15 Integrated Services Data Network (ISDN) Page 15-16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 AT&T 5ESS NTI DMS100 SIEMENS EWSD U NIVERGE NEAX 2000 IPS Operator Access (Note 2 ) LEC Operator X X - X Default IEX Operator X X - X Other IEX Operator - X - - - - - - FACILITY MANAGEMENT D-Channel Back-Up - X[...]

Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-17 Issue 6 Local Exchange Carrier Net work Data Serv ices and Features U NIVERGE NEAX 2000 IPS Compatibility SERVICES AND FEATURES LEC CARRIERS Call By Call Service Selection SWITCHED DATA AT&T 5ESS NTI DMS100 SIEMENS EW[...]

Chapter 15 Integrated Services Data Network (ISDN) Page 15-18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 ISDN Basic Rate Interface (BRI) The U NIVERGE NEAX 2000 IPS systems equipped with Ba sic Rate Interface (BRI) provides the user with a vehicle for circuit switched data at rates of 64 or 128 kbps to the desktop. IS[...]

Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-19 Issue 6  ISDN Data Modems ISDN Data Modems will provide use rs with access to the Internet at speeds of 64 or 128 kbp s. ISDN modems can place and receive ISDN cal l s at 56, 64, and 128 kbps. Data ca lls wit hin the P[...]

Chapter 15 Integrated Services Data Network (ISDN) Page 15-20 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 ISDN Equipment List Card Name Functional Name Function PN-BRTA BRT 1-line Basic Rate (2 B + D) Interface Trunk Card Accommodates one 2-channel PCM di gital lines. PN-4BRTA-F BRT 4-line Basic Rate (2B + D) Interface[...]

Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-21 Issue 6 Capacity for ISDN-PRI Capacity Description 24DTI 24PRT DTI Card 8 - DCH Card 8 - Trunks for DTI 192 - PRT Card - 8 Trunks for PRT - 192 ISDN Routes 8 8 ICH Card 24 24 ILC Card 48 48 Port per DTI Card 24 - Port per[...]

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UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-1 Issue 6 Chapter 16 Wireless System U NIVERGE NEAX 2000 IPS Wireless Communication System (WCS) NEC’s wireless technology offers high system c apacity, proven system reliability, high voice quality, network integration, inve stment protection into the future , and extensi[...]

Chapter 16 Wireless System Page 16-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 2. The signal type of dial while a call is established is DTMF. It is not programmable. 3. If the PBX requires pause timing between a trunk access code and an external number, the WCS can automatically insert the pause timing. 4. The call[...]

Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-3 Issue 6 Wireless Roaming The U NIVERGE NEAX 2000 IPS supports the JT-Q931a protoc ol and JT-11582 for signaling at Q-reference point between PBXs on the private network. By supporting this protocol, the PSs can be used in any Calling Area on the [...]

Chapter 16 Wireless System Page 16-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Multi-Site Roaming In a mixed network of both U NIVERGE NEAX 2400 IPX and U NIVERGE NEAX 2000 IPS systems or a network of U NIVERGE NEAX 2000 IPS systems supporting wireless users in a private network, some users may desire the ability to[...]

Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-5 Issue 6 Q. 931a Roaming over IP Trunk Dterm PS III user can originate or receive a call in any place of a network provided by the plural PBXs, which are interfaced by JT-Q931-a protocol over IP Trunks. Q931a Roaming over IP Trunk is available onl[...]

Chapter 16 Wireless System Page 16-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Wireless Definitions Virtual Station: Individual PS number: Network ID method: Visitor PBX: Visitor PS: Home PBX : Home PBX ID: Home PS: Roaming number: HLR: VLR: Virtual Station exists only on the system data, provided via non-hardware s[...]

Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-7 Issue 6 Wireless – Short Text Message Notification (OAI) This feature enables a Short Text Message (hereafter, STM), once arrived at a mail box of the STM Server (external equipment), to be automatic ally distributed to t he addressee Dterm PS [...]

Chapter 16 Wireless System Page 16-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Features Feature Matrix by Configuration Ty pe Adjunc t Type Integra ted Type Feature Analog PBX Interface(1) CCIS Interface(2) U NIVERGE NEAX 2000 IPS Wired for Wireless Analog PBX Interface X – – Announcement - PS No Answer X X X An[...]

Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-9 Issue 6 Feature Descriptions Feature Description Analog PBX Interface This feature allows the IPS/WCS to be integrated with many types of PBXs and to activate various PBS services by sending hook flash signal and DTMF tone . Announcement - PS No [...]

Chapter 16 Wireless System Page 16-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Group Call - 2 Way Calling This feature permits a Dterm PS III/Dterm /Single Line Telephone can page a maximum of fifteen parties simultaneously except the group call leader. After one of paged parties answers, the paging becomes the 2 Wa[...]

Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-11 Issue 6 Out of Zone Indication When a Dterm PS III user moves out of the service area and the electric field strength becomes weak, this feature notifies it to the user with the warning tone and the LCD display. Overlap Dialing This feature allo[...]

Chapter 16 Wireless System Page 16-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 System Description Dterm PS III The user terminal for the U NIVERGE NEAX 2000 IPS Wireless system is the Dterm PS III. This terminal is specifically designed for the mobile user, offering portabilit y, durability and functionality. Portab[...]

Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-13 Issue 6 Dterm PS III Accessories To enhance the use of the Dterm PS III, NEC Unified Solutions, Inc. offers several choices in each area of handset accessories. They are: Lithium-Ion Battery (PS III Battery Pack) that provides up to 6 hours of c[...]

Chapter 16 Wireless System Page 16-14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Zone Transceiver II (ZT) Access to the communications network by the Dterm PS III user is gained throug h radio connection with one of the several Zone Transceivers installed on the premise. ZT’s are placed strategically around the esta[...]

Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-15 Issue 6 Wireless Specifications Zone Transceiver II Specifications ITEM SPECIFICATIONS • ZT II U Output Power 6.8 mW Type of Interface U Interface Number of Simultaneous Speech Path Maximum 3 Power Supply • PBX Power Supply (DC –48 V) • [...]

Chapter 16 Wireless System Page 16-16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 WCS Required Equipment EQUIPMENT DESCRIPTION QTY REMARKS PZ-PW122 (DC/DC PWR) –48V Power supply card for ZT One per PIM 16 ZT powered/card 1-8 PN-4CSIA-A (CSI) ZT Interface card 4 per PIM 1-32 PN-SC03-B (CSH) ZT Handler c ard 1 per 2 4C[...]

Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-17 Issue 6 WCS Required Equipment (Cont.) EQUIPMENT DESCRIPTION QTY REMARKS • 10BASE-T Cable (TIA/EIA category 3 or larger) • 100BASE-TX Cable (TIA/EIA category 5) 10BASE-T/100BASE-TX Cable between ETHER card and Ethernet Cable Length: Maximum [...]

Chapter 16 Wireless System Page 16-18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Wireless LAN The current Wireless LAN supported interface to the U NIVERGE NEAX 2000 IPS is the U NIVERGE WL Sys tem Telephony Gateway. The U NIVERGE WL System Telephony Gateway is a wireless telephony product t hat provides high quality [...]

UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-1 Issue 6 Chapter 17 Hotel/Motel System Hospitality features ar e included in the basic system software of the U NIVERGE NEAX 2000 IPS. Additional software is not required. Any Business system can use the Hospitality features and any Hospitality system can us e any Business [...]

Chapter 17 Hotel/Motel System Page 17-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Application Processor  PMS with AP00 on RS-232C The Application Processor (AP) manages guest or administration room status and stores call information on each guest or administrative station. The A P also provides interface ports fo[...]

Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-3 Issue 6 Hotel Printer When PMS with AP00 on RS-232C is provided, t he various system messages and the guest room status can be obtained through a lo cally provided Hotel Printer. The following information is automatically printed out as a syst[...]

Chapter 17 Hotel/Motel System Page 17-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Features Automatic Wake-up This feature allows the system to be programmed to automatically call guest rooms or administration stations at specified times. Upon answering, the guest is connected to a recorded announcement or music sour[...]

Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-5 Issue 6 Check In / Check Out When this feature is activated, the following operations occur : Check In: Room Cutoff is cleared. Check Out: Room Status printout is supplied. Do Not Disturb is reset. Room Cutoff is set. Message Waiting is reset.[...]

Chapter 17 Hotel/Motel System Page 17-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Do Not Disturb-Hotel/Motel This feature allows the Attendant Consoles, Hotel/Motel Front Desk Instruments, guest stations or Property Management System (PMS) terminals to place individual stations into Do Not Disturb. Calls can be plac[...]

Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-7 Issue 6 Hotel/Motel Front Desk Instrument A Multiline Terminal with LCD can be programmed to function as a Hotel/Motel (H/M) Front Desk Instrument. This can be used to set and cancel standard H/M features such as the following:  Do Not Dist[...]

Chapter 17 Hotel/Motel System Page 17-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 House Phone This feature allows selected stations to reach the Attendant simply by going off-hook.  House Phones may be equipped without dials.  House Phone assignments are programmed in to system data from the Maintenance Admini[...]

Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-9 Issue 6 Message Registration This feature provides output from the IPS to the Property Management System (PMS). This allows the PMS system to receive call record reports for guest room phone calls. The PMS system can combine the phone charges [...]

Chapter 17 Hotel/Motel System Page 17-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Property Management System (PMS) The U NIVERGE NEAX 2000 IPS provides a data interface to a customer-supplied Property Management System (PMS) accommodating Hote l Management Features. The PMS (Model 60 only) can be any computer connec[...]

Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-11 Issue 6 The PMS can send the following information to the PBX: 1. Maid Status 2. Message Waiting Lamp Status Changes 3. Telephone Restriction Status Changes 4. Check-In/Out Messages 5. Room Data Image Inquiry 6. Wake-Up Status Changes 7. Room[...]

Chapter 17 Hotel/Motel System Page 17-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Room Status This feature provides the Hotel/Motel (H/M) Front Desk Instrument with a visual display of the guest’s room status. A supplementary print out (individual and summary) can be provided. Items indicated are as follows:  S[...]

Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-13 Issue 6 Hotel System Capacity Description Capacity Guest/Administrative Station 1020 Front Desk Terminal 8 Hotel Console 8 Hotel Printer 2 I/O port for PMS/SMDR/Hotel Printer 2 I/O port for SMDR/PMS via LAN 1 I/O port for Hotel Printer 2 Syst[...]

Chapter 17 Hotel/Motel System Page 17-14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Station Equipment Front Desk Instrument: Dterm Series E/Series i with Display Terminals with 16 feature keys are recommended Guest Room Phone: Analog Single Line H/M Analog Single Line Dterm Series E Digital 2-Line Hotel/Motel Attendan[...]

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 18- 1 Issue 6 Chapter 18 Call Accounting AIM WorX ™ NEC’s Applications Int egration Manager or AIM WorX is an application suite of management software based on a call accounting foundation. It provides an easy way to cost calls with a variety of features to use this informa[...]

Chapter 18 Call Accounting Page18- 2 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Multi-Site (Centralized Operatio ns) Multi-Site operation allows AIM WorX Call Accounting to collect data from more than one SMDR source. Simply put, a site is a PBX or group of PBXs. If you have several separate PBXs (operating independe[...]

Chapter 18 Call Accounting UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page18- 3 Issue 6 SQL Server licensing If you purchase SQL Server with AIMWorX, the licensi ng is provided in multiples of five Client Access Licenses (CALs). All AIMWorX Client/ Server versions include the first five CALs. Purchase additional CALs in mult[...]

Chapter 18 Call Accounting Page18- 4 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Configurations Standalone This allows the user to only access the AIMWorX applications from the server on which they are installed (Network Printers and email can still be used - Also the freely licensable Alarm Clients can still be used [...]

Chapter 18 Call Accounting UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page18- 5 Issue 6 Corporate tier The Corporate tier manag es up to 5,000 extensio ns or us ers. It can be in stalled as a standalon e system or in a client/server environm ent and works with the U NIVERGE NEAX 2000 switch family, the U NIVERGE NEAX 2400 sw[...]

Chapter 18 Call Accounting Page18- 6 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Work Order should have these three modules at a minimum to work: NEAX SP E Asset Manager Billing Manager Work Order will best enhance your system’s c apabilities when combined with these modules: Trouble Ticket Auth Code Manger 9-1-1 SP[...]

Chapter 18 Call Accounting UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page18- 7 Issue 6 Bill Reconciler Bill Reconciler compares monthly billing statem ents from the telephone servi ce carrier to CDR generated by AIMWorX. You can also save the results from this comparison and create reports using this cost, your cost, or the[...]

Chapter 18 Call Accounting Page18- 8 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Trouble Ticket Trouble Ticket simplifies the trouble reporting, resolution, and tracking process. It lets you see a database of telecom problems and their associated solutions with a simple character search. Suggest simple solutions over [...]

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 1 Issue 6 Chapter 19 Voice Messaging Systems Voice Mail Integration Voice mail allows callers to leave a recorded me ssage, in their own voice and exact words, for another individual or group of individuals. With a voice mail application, people can communicate precisely an[...]

Chapter 19 Voice Messaging Systems Page 19- 2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Service Conditions 1. The system transfers only DTMF signals to the c onnected VMS. It cannot transfer dial pulses to the system. 2. Messages can be retrieved from any Multiline Terminal, DTMF telephone, or the Attend ant Console,[...]

Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 3 Issue 6 9. Multiple Call Forwarding: When the final destination for any combination of Multiple Call Forwarding is the VMS, calls can be transferred to the VMS. The fir st forwarded station's number is sent to the VMS. For example,[...]

Chapter 19 Voice Messaging Systems Page 19- 4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 MCI Service Conditions 1. The UCD or Station Hunting feature is usually provided with the VMS station. 2. One RS-232C port on the MP card or the Application Processor (AP00) is required to make a data link with a customer supplied[...]

Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 5 Issue 6 NEAXMail AD-120 The NEAXMail AD-120 Product offers the follow ing two choices for system configuration:  Voice Mail Only - provides voice mail only services. Voice mail only systems are shipped with all software preloaded. ?[...]

Chapter 19 Voice Messaging Systems Page 19- 6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Voice Cards Voice boards must be purchased for all NEAXMail AD-120 orders . Note: Systems 4 to 20 ports re quire a minimum of 2GB RAM, 24 ports to 32 require a m inimum of 3GB RAM, above 32 ports req uire 4G B RAM. Systems above 4[...]

Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 7 Issue 6 Third Party Software Description AD-120 Third-Party S/W (Win2003 + PCAnywhere) SQL Server Standard 2000 Runtime Edition (per CPU) If you wish to purchase the Windows 2003 operating sy stem software package for a new system order[...]

Chapter 19 Voice Messaging Systems Page 19- 8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Description AD120, Level I, Dell GX280 Dell Level II PE2800 Level II Tower Dell Level II, 6 Drive RAID Array, (PE2800 only) Option Dell Level II Rack Mount Kit (PE 2800 only) Secondary CPU (Dell Level II PE2800, Xeon 2.8GHz) CPU O[...]

Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 9 Issue 6 Description AD120 Dual Integration (IP + PBX) AD120 SMDI Serial Integration AD120 Enhanced NEAX OAI Integration AD120 Load Balancing Platform Specifications NEAXMail AD-120 Specifications Platform Level Dell Level I Dell Level I[...]

Chapter 19 Voice Messaging Systems Page 19- 10 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 NEAXMail AD-64 The NEAXMail AD-64 voice/unified messaging system offers a powerful centralized message solution to meet the communications needs of your business. You can manage your communications over the telephone or from you[...]

Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 11 Issue 6 Level I/Level II Platform Specifications Level I/Level II Specifications Platform Level Level I (Dell GX280) Level II (Dell PE2800) CPU Type/Speed Pentium 4 2.8GHz Xeon 2.8GHz Dual CPUs N/A N/A RAM Installed (max) 512GB (4GB) 5[...]

Chapter 19 Voice Messaging Systems Page 19- 12 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Additional Hardware Components Expansion Chassis Available in a 7-slot PCI form factor, the Expansi on Chassis provide additional card slots for voice or fax cards. Note: The Expansion Cha ssis can be added to an y NEC-p r ovide[...]

Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 13 Issue 6 Unified Messaging A NEAXMail AD-64 Port Software License includes 25 seats of ViewMail/ViewMail for Microsoft Messaging/ViewMail for Lotus Notes/ViewMail for GroupWise and 25 seats of ViewCall Plus. Additional seats of these ap[...]

Chapter 19 Voice Messaging Systems Page 19- 14 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Guests A guest is a person who is hosted by a particular subscriber and given a “guest mailbox.” Guest privileges allow a person to communicate with their host subscriber through voice messages. Hacker Prevention Features ar[...]

Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 15 Issue 6 Private Distribution Lists. Subscribers may have an unlimited number of private distribution lists with an unlimited number of members per list. Only subscribers may send a message to their private list s. Private Distribution [...]

Chapter 19 Voice Messaging Systems Page 19- 16 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6  Directory listing. Subscribers control whether they want to be li sted in the automated attendant dire ctory (see automated attendant features ). Subscribers record and spe ll their name for the dire ctory.  Personal gree[...]

Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 17 Issue 6 Automated Attendant NEAXMail AD-64 acts as an electronic receptionis t, answering and routing incoming calls automatically. Callers hear an opening greeting that gives instructions, information, and options. Using the automated[...]

Chapter 19 Voice Messaging Systems Page 19- 18 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Opening greeting NEAXMail AD-64 plays a pre-recorded greeti ng to callers wh en it answers a call. The system manager usually records the o pening greeting. The gre eting typica lly includes the organization’s na me; how to re[...]

Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 19 Issue 6 Record/Edit From a PC or a telephone, subs cribers can re cord their directory n ame and record and edit their personal greetings, which the NEAXMail AD- 64 plays to incoming callers. Administer private distri bution list (grou[...]

Chapter 19 Voice Messaging Systems Page 19- 20 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6  Live Record. The feature allows the subscriber to record their tele phone conversation and save them a s voice messages in their mailbox. Live Record is av ailable on Dterm sets with a properly config ured feature button. A [...]

Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 21 Issue 6 is accessible via an IP connection, maki ng system administrators more efficient when manag ing the NEAXMail AD-64 syste m. Status Monitor The Status Monitor utility monitors the voice m e ssaging system as it answers and ro ut[...]

Chapter 19 Voice Messaging Systems Page 19- 22 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Call log The call log provides a record of every call NEAXMa il AD-64 answers, dials, or transfers. The call log can be run for the entire system or an in dividual subscriber. Error log The error log lists system erro rs. The re[...]

Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 23 Issue 6 immediately to any part of the message. Usi ng the mouse you can redirect a message t o any subscriber, including groups of subscribers. Yo u can also redirect voice over t he Internet. ViewMail will save voice messages as WAV [...]

Chapter 19 Voice Messaging Systems Page 19- 24 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 NEAXMail IM-16 LX An enhanced integrated messaging solution; the NEAXMail ® IM-16LX is the ne xt generation of internal card-based, voicemail/unified mess aging system. It delivers scalable por t and message storage capacities [...]

Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 25 Issue 6 Digital integration enables feature options such as Soft key Navigation, Constant Message Cou nt, Live Record, Live Monitor and Mailbox Manager. Soft key Navi gation allows you to navigate your Dterm ® Series E, I or Dterm IP [...]

Chapter 19 Voice Messaging Systems Page 19- 26 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6  Urgent Message Count  Date and Time Stamp  Single Digit Dialing  Subscriber Self Enrollment  Special Delivery Options (Future, Urgent, Return Receipt)  Speed Keys for single button access to functions  Mult[...]

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 20- 1 Issue 6 Chapter 20 System Documentation NEC offers a full complement of documents for the U NIVERGE NEAX 2000 IPS product line. Technical documentation is av ailable on Compact Disk (CD RO M) or on the WEB through NTAC On-Line ( http://www.ilibrary.com/cng/docs.nsf ). Thi[...]