Net2Phone Max 410 manuale d’uso

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The specifi cations an d informa tion regard ing the prod ucts in t his manual are subject t o change w ithout notice. Al l statemen ts, informa tion, and recommendat ions i n this man ual are bel ieved to be accurate but are presented w ithout warranty of any kin d, express or implied. Users mu st take full res ponsibili ty for their application o[...]

· Turn the t elevision or r adio a ntenna until t he interferen ce st ops. · Mov e the equipment to one side or the other o f the telev ision or radio . · Mov e the equipment far ther aw ay from the televi sion or rad io. · Plug the equ ipment into an outlet that is on a differen t circui t from the television or radio. (That is, make certain t[...]

Max 410/420/430 User’s Guid e i Table of Contents 1 WELCOME ...................................................................................... 1 O VERVIE W ......................................................................................... 1 P RODUCT F EATURES .......................................................................... 1 [...]

Max 410/420/430 User’s Guid e ii Entering a Ne tmask Addre ss fr om a Telepho ne Keypad (M a x 420/430) ................................................................................. 23 Re-enabling DHCP from a Telephon e Keypad (M a x 420/430) ............................................................................................... 24 En[...]

Max 410/420/430 User’s Guid e iii O THER W EB M ANAGER F UNCTIONS ................................................... 64 Load Defaul t Config ................................................................... 64 Show Log M essages ................................................................. 65 Restart System ................................[...]

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Max 410/420/430 User’s Guide – Chapter 1 1 1 Welcome Over vi ew Congratulat ions on pur chasing the Max 410/420/430 ! The Max 410/420/430 is a Voice over I nternet Protoc ol (VoIP) device th at allow s you to make multiple outgoing calls over the Internet u s ing a sing le Ethernet Local Area Network (LAN ) connection. T he Max 410/420/430 w o [...]

Max 410/420/430 User’s Guide – Chapter 1 2 Exchange (PBX ), Automatic Public Bran ch Exchange (APBX), or Key Phone Sy stem (KPS) syste m s. They are used to pla c e outgoing calls over the Int ernet and to receive incom ing cal ls from other devices. FXO ( F oreign E X c hange O ffic e) ports conn ect to the analog line card on a PBX , APBX, or[...]

Max 410/420/430 User’s Guide – Chapter 1 3     Account Balance Announcement by Port – The Max 410, 420, and 43 0 have a W eb configura ble toggle switch that enables the IVR to announce t he account bala nce or minutes remaining on the port that the call is going over.     Greeting Messa ge - A greetin g message w ill [...]

Max 410/420/430 User’s Guide – Chapter 1 4     Inbound Allo w List – The Inb ound Allow List feature for FX O ports allow s the user to specify the allow able inbound number s that can m ake use of the port for outbound calls.     Class of Serv ice – The new Class of Service feature sets t he call authorizat ion clas[...]

Max 410/420/430 User’s Guide – Chapter 1 5 Package Contents You shoul d find the fo llowing c ontents i n your Max 410, 420, or 43 0 package:     Max 410, 420 , or 430 dev ice     Power adapter  100-250V AC in put 0.5A  +5V DC output 3 .0A     One telepho ne cable (R J-11)     User’s Guide[...]

Max 410/420/430 User’s Guide – Chapter 1 6 Hardware Requirements To use the M a x 410, 420, or 430, y ou will n eed:     A Max 410, 420, or 430 uni t and power cor d.     A Local Area Netw ork (LAN) with a broadban d connect ion, wh ich must not h ave proxy server caching.     If your LAN u ses static ad dres[...]

Max 410/420/430 User’s Guide – Chapter 1 7     A Hardware Installation Guide descri bing hardware instal lati on, cab lin g, and safety - related issu es.     A User Guide o utlining how to install , configure , and use th e Max. NOTE: This Net2Phone Us er’s Guide, marked with the latest versi on number, supersedes th [...]

Max 410/420/430 User’s Guide – Chapter 1 8 FOR INFORMATION ON… GO TO… IVR Configurati on Chapter 5, Using the Max Web M anager Upgrading t he Firmware Chapter 5, Using the Max Web M anager Max-to-M ax Calling Chapter 6, Placing Ca lls Troubles hooting Chapter 7, Appendices Technical Su pport Chapter 7, Appendices Symbols Throughout the user[...]

Max 410/420/430 User’s Guide – Chapter 2 9 2 Getting Started Over vi ew To start usin g your M ax 410, 420, or 430, you s imply have to: 1. Install the M a x 410/420/430 u nit in its l ocation and connect the cablin g. 2. Configure th e LAN sett ings on the M a x 410/420/430 so that it commu nicates w i th your LAN. 3. Log in to the M ax 410/42[...]

Max 410/420/430 User’s Guide – Chapter 2 10 Locating Your FXS and/ or FXO Ports You need to be able to identify the Max ’s physical port numbers befor e you can begi n configur ing its LAN settings. The RJ-11 s ockets are v isible on the Max’s rear panel. Figure 1, below , shows the rea r panel of a Max with 4 ports. Physical Port Numbering[...]

Max 410/420/430 User’s Guide – Chapter 2 11 for proper air c irculation. D o not place object s in excess of 20 pounds o n top of the unit. IMPORTA NT: Please refer to the M ax 410/420/430 H ardware Installation G uide and observ e the safety precautions listed. 2. Connect an analog tel ephone to any one of the FXS ports. (M ax-420). NOTE: For [...]

Max 410/420/430 User’s Guide – Chapter 2 12 Connecting the Max to a PBX The follow ing images illustrate the connect ions necessary when conne cting the M a x 410, 420, or 430 to a PBX. Connecting the Max 410’s FX O Ports to a PBX Figure 2 – M ax 410 Connections to a PBX LEGEND: COIC/COIB: Central Office In terface Card or Boar d PBX: Priva[...]

Max 410/420/430 User’s Guide – Chapter 2 13 Connecting the Max 420’s FXS Ports to a PBX Figure 3 – M ax 420 Connections to a PBX LEGEND: SLIC/SLIB: Subscriber Line Interface Card/B oard SLT: Single L ine Termina l or Telephon e (analog tel ephone) Trunk or CO Line: Li ne from Central O ffice sw itch[...]

Max 410/420/430 User’s Guide – Chapter 2 14 Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBX Figure 4 – M ax 430 Connections to a PBX When you hav e finished connecti ng the M ax’s FXS and FXO ports as illustrated in one of the i mages above, p lug the unit into a power out let and turn it on. Your Max 410/420/430 hardw are setup[...]

Max 410/420/430 User’s Guide – Chapter 2 15 Connecting the Max 420/430 ’s FXS Ports to a Fax Machine Connectin g your Max 420 or 430 to a fax machine is as si mp le as co nnec t ing the f ax ma chi ne’s RJ- 1 1 cab le to an FXS port on th e Max 420 or 4 30. To place a fax call, ju st use the fax machine as usual: d ial the desir ed number a[...]

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Max 410/420/430 User’s Guide – Chapter 3 17 3 Connecting the Max 410/420/430 to a LAN W hether your LAN uses DHCP or static addresses, you can set t he Max 410/420/430’s LAN configurati on in either of two w ays:     via a touch-t one keypa d, or     through a seri al connection v ia the HyperT erminal terminal-em ulat[...]

Max 410/420/430 User’s Guide – Chapter 3 18 Therefore, if y our LAN use s DHCP, the M a x 410/420/430’ s IP address parameter s were configured automatical ly when y ou connected it to the LAN . In this case, you o nly need to know the IP address that was assigned to the unit by the LA N before you ca n brow se the Max Web M anager , M a x 41[...]

Max 410/420/430 User’s Guide – Chapter 3 19 Connecting to t he Max 410 through a Serial Cable This se ction explain s how to conne ct to the M ax and obtain its DHCP IP address. The remaining configuration tasks can then be comple ted more easily via the Max Web Manager . NOTE: For the Max 4 10 units, LA N settings can only be configured using [...]

Max 410/420/430 User’s Guide – Chapter 3 20 4. Power-on the M a x, then press the Enter key. The boot messages are d isplay ed, followed by the command pro m pt n2p:> . NOTE: n2p is the default sy stem name with which the unit is sh ipped. Thi s can be replaced by a system name you selec t, such as MY_Max:> . To change the system na me, s[...]

Max 410/420/430 User’s Guide – Chapter 3 21 NOTE: • The Max 4 10/420/430 prov ides three fixed user (or ma nager) names. You can c hange any manager’s pass word, but managers cannot b e created , deleted, or renamed. • Manager names and p asswor ds are case sensitive. Obtainin g the Max’s DHC P IP address via HyperTerminal If your LAN u[...]

Max 410/420/430 User’s Guide – Chapter 3 22 addresses, using either a t elephone key pad or seria l connect ion. The pro cess will e ntail the fol lowing steps: 1. Disable DHCP in the M ax 410/420/430. 2. Enter a static IP address. 3. Enter a net mask address. 4. Reset the u nit. 5. Log in to the M ax Web Manager . 6. Set the requ ired config u[...]

Max 410/420/430 User’s Guide – Chapter 3 23 Entering an IP Address from a Tele phone Keypad ( Max 420/430 ) Ask your Netw ork Administrator for t he IP address that will be assigned , the LAN’s netma sk address, domain name, and any other IP paramet ers that can b e provided. To enter an IP a ddress: 1. Lift the telep hone handset and dial **[...]

Max 410/420/430 User’s Guide – Chapter 3 24 The voice pr ompt respon ds, “Your netma sk address is…” and repeats the address you entered. 3. If the new address is correct, simply hang up the telephone. If t he new address i s incorrect, han g up the teleph one and repeat fr om step 1, a bove. 4. Reset the M a x 420 to a ctivate the change[...]

Max 410/420/430 User’s Guide – Chapter 3 25 Entering Static I P Addres ses via H yperT erminal (Ma x 410) Although many of the Max 410’s IP parameters can be set manually thr ough the serial connection , if desired , this section will only show you how to set the IP addre ss and netmask par ameters. T he procedure is as f ollows. NOTE: For Ma[...]

Max 410/420/430 User’s Guide – Chapter 3 26 Figure 6 – HyperTermina l Window To connect t o the Max Web M anager , you w ill need to enter at le ast an IP addr ess and netmask. To enter the Max’s IP parameters from t his menu: 1. Type the num ber of the par ameter you want to enter or ch ange. 2. At the Enter <parameter>: prompt, e nt[...]

Max 410/420/430 User’s Guide – Chapter 3 27 Figure 7 – HyperTermina l Window (Enter IP Addre ss) 3. W hen you fini sh m aki ng cha nges , res et the Max 410 to activ ate the cha nges. Y ou may either:  type /system/reset at the command line, or  power-off the unit, w ait 10 sec onds, and turn it on again. 4. (Optional) Ping the Max from[...]

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Max 410/420/430 User’s Guide – Chapter 4 29 4 Logging into the Max Web Manager Over vi ew Before you can log in to t he Max Web Manager, you need to know the Max’s current IP address. To obtai n its IP address via a telephon e keypa d or serial c onnection, r efer to the procedur es in Chapter 3 , Connecting the M ax 410/420/430 to a LAN . Th[...]

Max 410/420/430 User’s Guide – Chapter 4 30 1. Open a new browser window and enter t he Max 410/420/430’ s IP address in t he addres s box. The Max Web Manager D oor page appe ars . Figure 9 – M ax 410/420/430 Door Page 2. Click the enter - Open the door area. The Networ k Passwor d dialog box appears .[...]

Max 410/420/430 User’s Guide – Chapter 4 31 Figure 10 – Network Passwo rd Dialog Box 3. Enter your User Name and Passw ord . NOTE: The default us er name is root and the default pas sword is n2p . You are now l ogged in. T he Max Web M anager Site Map page display s . Figure 11 – M ax Web Manager Site Map Page[...]

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Max 410/420/430 User’s Guide – Chapter 5 33 5 Using the M ax Web Manager Over vi ew The Max Web Manager is a pow erful tool that al lows you to configure a nd manage your Max 410/420/430. T he menu option s provide access t o network, a ccount, and IVR configur ation, just to name a few. Y ou can also assign the default sett ing s to the Max 41[...]

Max 410/420/430 User’s Guide – Chapter 5 34 Port Confi gur ation In the Addre ss Table Con figuration table on the Port Configurati on page, yo u can assi gn a local addr ess to each port, al lowing you to si mulate a loca l PBX in w hich the ports can easily communic ate with each o ther. To assign an addre ss to a port: 1. Click the Port Conf[...]

Max 410/420/430 User’s Guide – Chapter 5 35 menu. To mo dify any paramet ers on the pag e, simply enter the desi red values into t he respectiv e boxes. NOTE: DHCP users: If your LAN uses DHCP addresses, y ou do not h ave to configur e this page. Y ou may proceed d irectly to Account Configurati on , later in this chapter. Static address users:[...]

Max 410/420/430 User’s Guide – Chapter 5 36     Client  TCP Start Port  OPAL Start Port  UDP Start Port  NIC Voice Configuration Table The Voice C onfiguration table allow s you to set the Ji tter Buffer Bounds, w hich are used to contro l Quality of Service (QoS). T he default v alues in the Vo ice Lower Bound (3) and t[...]

Max 410/420/430 User’s Guide – Chapter 5 37     IP Address (may alr eady be populat ed)     Netmask Addr ess (may alrea dy be popula ted)     Default Gateway     DNS Server IP (Primary)     DNS Server IP (Secondary )     Domain Name (if appli cable) CDR Configurati on Table[...]

Max 410/420/430 User’s Guide – Chapter 5 38  Idle – CDR is not enabl ed NOTE: If a default gateway a ddress or a DNS serv er address is not used the v alue 0.0.0.0 must be entered into their respective bo xes. If the box es are left blank the modified configuration settings will not be sav ed. REMINDER: Configuration changes you make in th[...]

Max 410/420/430 User’s Guide – Chapter 5 39     UDP Port 21000 The table bel ow explains the p rocedure for openi ng firewall por ts for your M a x gatew ay. This example illustrates the UDP Port (OPAL) assig nments (w ith a default start point of 700 0) for a 4-port Max gateway. MAX PORT # FIREWALL PORT TYPE FIREWA LL PORT NUMBERS [...]

Max 410/420/430 User’s Guide – Chapter 5 40 NOTE: The TCP start port an d UDP start port parameters in the Net work Configuration table must match the open firewall ports. If there are m ultiple Max gateway s behind a firewall, t his process must be repeat ed with differ ent UDPPORT & TCPPORTs for each unit. NOTE: If y ou have more than one[...]

Max 410/420/430 User’s Guide – Chapter 5 41 firewall for y our M ax 410/420/430 u nit), you mu st specify the se open port s on the M a x device(s): a. Change the T CP Start Port to t he port you opened in st ep 1-c. For ex ample, if you opened TC PPORT 21057 in step 1- c, enter 21057 for the TC P Start Port as show n in Figure 17, bel ow, illu[...]

Max 410/420/430 User’s Guide – Chapter 5 42 Figure 18 – Account I nformation Table The Max 410/420/430 all ow s accounts to be managed in either of tw o ways:     Single Account Managemen t - All of th e ports on the M ax 410/420/430 can operate from a single acc ount number and PIN , or     Multiple A ccount Managemen[...]

Max 410/420/430 User’s Guide – Chapter 5 43 5. Click the Save button a t the bottom of the page to save the settings. 6. Click the Restart Sy stem link on the Site M ap page and then click the Resta rt button to reboo t the system . NOTE: • To receive Max-to-Max calls when multiple ports are sharing a single account, only one of the ports sha[...]

Max 410/420/430 User’s Guide – Chapter 5 44 The Login Button The Yes radio button s in the Login col umn (shown in Figure 18 abov e) are u sed to enable a port to receive incoming M ax-to-Max calls. A nnounce Account Balance The Max 410/420/430 let s the user design ate how it will announce the balance to the u s er, either by minutes remaining[...]

Max 410/420/430 User’s Guide – Chapter 5 45 from other ex tensions connect ed to the unit through an FXS port, and only FXS ports can be conf igured for this function. If a custom ized number ing scheme is desired, entries for each number can be added to the table. The Current Rou ting Table d isplays the follow ing fields f or each entry:  [...]

Max 410/420/430 User’s Guide – Chapter 5 46 INTERFACE TYPE DESCRIPTION FXS interf ace for analog telephone VoIP interface for IP network 2. Enter the logical number o f the port, referr ing to the table you prepared in A ppendix D. 3. Enter the teleph one or extension nu mbers t hat are to be dire cted to the po rt using the charact ers in the [...]

Max 410/420/430 User’s Guide – Chapter 5 47 NOTE: The two VoIP entries in the Current Routing Table cannot be deleted, a s they are necessary for correct operation of t he Max 410/420/ 430 sy stem. After the desire d changes have bee n entered, c lick the Save button to save them. The unit mu st then be reboo ted as describe d in Restart S yste[...]

Max 410/420/430 User’s Guide – Chapter 5 48 To acce ss the IVR Co nfigurati on page, cli ck the Rem ot e IVR Config link on t he Site M ap page or on th e sidebar menu. Figure 20 – Remote Access I VR Configuration Table     Multiple pa sswords are suppor ted for more flexibility .     A “Thank you” message c an be [...]

Max 410/420/430 User’s Guide – Chapter 5 49 VoIP dial tone a nd can make VoIP ca lls without restr iction.  Play Welcome O nly – W hen this opti on is selected, c allers to th e port he ar a welcome me ssa ge, “Welcom e to Net2Phone. Pl ease enter the number you wish to c all.” Callers can then make VoIP calls w ithout restric tion. ?[...]

Max 410/420/430 User’s Guide – Chapter 5 50 incoming c alls to tha t port forwarded to a specified n umber auto maticall y, without notice to the caller. Any PSTN telephone number, or a ne t2phone account nu mber preceded by *72, may be entered in the Forwarding Number column. If a PSTN number i s entered, i t must include any required pre limi[...]

Max 410/420/430 User’s Guide – Chapter 5 51 New York City LAN London LAN 123 456 789 * 8# PBX Extension PBX Switch PBX Swi tch PSTN Analo g Line Card 1. Caller dials 5722, which is pre-set on PBX to dial *72123412341 2#, account no. of London MAX's FXO port. 2. PBX sends call to NY C MA X 's FXO port, which is set t o IVR Off. 3. NYC [...]

Max 410/420/430 User’s Guide – Chapter 5 52 Click the Max to Max IVR Config link on the Site M ap page or on the sidebar menu t o access t he Max -to-Max IVR Configurati on Table, i llustrated below in Figure 22. Figure 22 – M ax-to- Max IVR Configuration Table Configuring Ma x-to-Max Calling NOTE: • If the LAN to which either M ax is conne[...]

Max 410/420/430 User’s Guide – Chapter 5 53 If the rece iving port is an FXO port, it permit s callers to use its PBX as though t hey were on a local PBX telephone extension, subject to the optio ns set by th e receivin g unit’s system ma nager in it s Max-to-Max IVR C onfiguration Table. Call ers must u se the re mote PBX’s dialing plan. F[...]

Max 410/420/430 User’s Guide – Chapter 5 54 passw ord may consist of no more than 5 numeric char act e rs.  Welcome and Pas sword – This option combines t he two fun ctions de scribed above. IMPORTA NT: If a Net2Phone account number is enter ed for an FXO port in the Account Configur ation Tabl e (see Account Configuration on page 3 5 in t[...]

Max 410/420/430 User’s Guide – Chapter 5 55 NOTE: • Only one of the p orts sharing a sin gle account may have the Y in its Login column selected, designati ng it to receive call s. • Each port can p lace outgoing calls using the single account, which may be acceptable w hen acc ount usage is not tracked. But note th at only one port has bee[...]

Max 410/420/430 User’s Guide – Chapter 5 56 New York City LAN London LAN 123 456 789 * 8# PBX Extension PBX Switch PBX Swi tch PSTN Analog L ine Card 1. Caller dials 5722, whi c h is pre-set on PBX to dial *72123412341 2#, account no. of London MAX's FXO port. 2. PBX sends call to NY C MA X ' s FXO port, which is set t o IVR Off. 3. N[...]

Max 410/420/430 User’s Guide – Chapter 5 57 is 100. If one caller ID length i s 10 digits, then the tot al number of all owable c allers wil l be 9, since th e comma ( , ) that separ ates the dif ferent number s occupies one d igit. The inbou nd allow li st table co ntains the follow ing column s:     Port – identifie s the port n[...]

Max 410/420/430 User’s Guide – Chapter 5 58 1. Click in the Allo w List box for the port that you would lik e to config ure. 2. Enter the number( s) that you w ould like to allow for that port. Sep arate numbers w ith a comma (,). 3. Select the rad io button that represents how you would lik e unauthoriz ed caller s to be han dled. Click on e o[...]

Max 410/420/430 User’s Guide – Chapter 5 59 3. Click the ADD button to save the clas s definitio n. The restricted digits appear ne xt to the cla s s you defined . NOTE: Users cannot make a call to the restricted number s that are in both his/her own class and a higher cl ass. This feat ure must work with the port clas s s y stem and the local [...]

Max 410/420/430 User’s Guide – Chapter 5 60 Port Class Config uration This fun ction allow s you to as sign a ca ll authoriz ation class t o each port t o restrict o utbound c alls. There are 6 classes: A, B, C, D, E, and U. Class A has the most out bound call acce ss capabil ity. Class B has the second mo st outbound call access c apability, a[...]

Max 410/420/430 User’s Guide – Chapter 5 61 1. In the Port Class Setting table, enter th e port number to w hich you w ould like to a ssign a clas s. 2. In the Class drop-dow n menu, sel ect the cla s s you w ould like to as sign to the specified port. 3. Click the OK button to sav e the cl ass assignment . The class a ppears in t he row corres[...]

Max 410/420/430 User’s Guide – Chapter 5 62     Country Code – The acce ss number y ou dial when plac ing a call from another co untry. For example, in the US, the country code is 1.     Area C ode (city code) – The acce ss number for the area or city in which yo u live. For example, in Newark, New Jersey (US), the a[...]

Max 410/420/430 User’s Guide – Chapter 5 63 number, and ar ea code numb er added to the local pho ne number. By placing t his informa tion in the Local Dialing Sys tem:     the user does not have t o dial his/ her telephone co untry code for do mestic ca lls, and     the user does not have t o dial his/ her telephone are[...]

Max 410/420/430 User’s Guide – Chapter 5 64  Current Sy stem Name -- the current name assig ned to t he Max  Changing Sy stem Name – allows you to enter a new system na me     Change Password  Current Login – the us er name curr ently logged into t he Max W eb Manager  Current Password – the current passw ord assig[...]

Max 410/420/430 User’s Guide – Chapter 5 65 Click the Load button t o restor e the Max 410/420/430’s default factory configura tion. CAUTION: This command causes all of your configuration setti ngs and parameter values to be del eted. Show Log Messages Click the Show Log Me ssages lin k to acce ss the Curr ent System Log M essages page, i llu[...]

Max 410/420/430 User’s Guide – Chapter 5 66 Figure 32 – Dow nload Latest Firmware Pag e IMPORTANT: Before upgrading to version 1.5.30, y ou should follow the Preparing for the Upgrade sect ion below to ensure that the Max’s f ax features wil l work properly . Preparing for th e Upgrad e BEFORE upgrading t o version 1.5.30, follow these proc[...]

Max 410/420/430 User’s Guide – Chapter 5 67 ensure th at after the up grade, the fax es will be transmitted u sing the T .38 fax proto col on the Net2Phone ne twork. a. In the W eb M anager, clic k the A ccount Config link in the sidebar menu. b. For each port t hat has a settin g of Y in the FAX Onl y field, click the N r adio button. If no po[...]

Max 410/420/430 User’s Guide – Chapter 5 68 2. Click the Load butt on. 3. Reboot the d evice. 4. In the W eb M anager, re-enter any setting s that you may have m odified fro m the origin al default configura tion based on the co nfiguratio n settings that you printed o ut before the upgrade. NOTE: If y ou encounter problems with the Max after u[...]

Max 410/420/430 User’s Guide – Chapter 6 69 6 Placing Calls Over vi ew With the M a x 410/420 /430, you ca n quickly and easily place call s nex t door or overse as! This chapt er describes how to mak e regular pho ne calls and Max-to-M ax calls. This chapter d escribes:  The pound key  How to place regular calls with the Max 410/42 0/430[...]

Max 410/420/430 User’s Guide – Chapter 6 70 Placing In ternational Calls Pick up the handset and dia l: 011 + the cou ntry code + the c ity code + th e local nu mber + the # key. For example, if the country code i s 9, the city code is 81 and the loca l number is 223-4 567, you would dia l 011 9 81 2234567 # . Max-to-Max Callin g Calling a Max [...]

Max 410/420/430 User’s Guide – Chapter 6 71 On the New Yor k City (local) Max unit:     The New York City M ax’s four FX O ports have been conf igured for M a x-to-Max calling and their Max -to- Max IVR setting is IVR Off .     Extensio n number 400 0 on the PBX has been assigned to this group. T he group is conf igure[...]

Max 410/420/430 User’s Guide – Chapter 6 72     your call m ay be automati cally forwarded to another number (without any n otification t o you). NOTE: • If the LAN to which either M ax is connected e mploy s a firewall, y ou need to configure se ttings on both the Max unit and t he firewall before you can place Max-to-Max calls. [...]

Max 410/420/430 User’s Guide – A ppendix 73 7 Appendices Appendix A – Troubleshooting Insta llation P roble ms If there ap pears to be a malfun ction, first check all cables and connect ions. If these appe ar to be in order , see the following t able for sp ecific trou bles and so lutions. SYMPTOM POSSIBLE CAUSE CORRECTIVE ACT IO N Power sour[...]

Max 410/420/430 User’s Guide – A ppendix 74 SYMPTOM POSSIBLE CAUSE CORRECTIVE ACT IO N Overheating Check ventilati on Unit shut s off after operating for some tim e Faulty N2P Ma x 410/420/430 Contact T echnical Service Center or your reseller Console fa ult Reset/repla ce console Software error Repeat pow er-up procedure Console screen d ispla[...]

Max 410/420/430 User’s Guide – A ppendix 75     Make sure th e RJ-45 LAN cable is conne cted securely to y our M ax 410/420/430 and LAN , hub, or rout er.     Make sure th at all netw ork ports, routers, or hubs are liv e. I set DHCP to ON, but my Max 410/420/430 cann ot obtain correct net work settings.     [...]

Max 410/420/430 User’s Guide – A ppendix 76     Make sure b oth the user name and p assword are correct (not e that the u ser name and passw ord are case se nsitive). Configuration Problems In the Max Web Manager Network and Voi ce Configuration page, I o mitted the DNS server fiel d because it d oes not apply to me, but no w the Ma[...]

Max 410/420/430 User’s Guide – A ppendix 77 Guide). Then check to see if 00 REL DM_NOT_SPECIFIED is displ ayed. This would indicate tha t the doorman se rvers coul dn’t be found. M ake sure that the DNS server IP parameter val ues are corr ect so that the doorman can be reached. When I attempt to call into m y Max 410/42 0/430 from another un[...]

Max 410/420/430 User’s Guide – A ppendix 78 upgrading to v ersion 1.5. 30, that se tting may not have bee n cleared by the upgrad e process. As a result, y ou must re- load the factory defaults and r e-enter your conf iguration settings. T he following step s w alk you through this process:  Before re-loadin g the factory settings, t ake a s[...]

Max 410/420/430 User’s Guide – A ppendix 79 Appendix B – Technical Support If you are ex periencing a tech nical proble m, please r efer to Appendix A , Troubleshoot ing , in this Guide. If the problem rema ins unreso lved, plea se contact y our resell er for assi stance. CAUTION: Do not attempt to disassemble the Max 410/42 0/430. There are [...]

Max 410/420/430 User’s Guide – A ppendix 80 Appendix C – Sy stem Specifications SYST EM SPECIF IC A TIO NS Analog v oice interface FXO, R J-11 (Max 410) FXS, RJ-11 (M ax 420) FXS/FXO, R J-11 (Max 430) LAN inter face 10baseT, R J-45, 1 port Serial interface EIA-232 {old RS-2 32C}, DB-9, 1 port Asynchro nous ser ial communic ation at 1920 0bps [...]

Max 410/420/430 User’s Guide – A ppendix 81 SYST EM SPECIF IC A TIO NS Input power 5V AC/DC adaptor: i nput 100 - 240 VAC, 1.5 A ( max.), 50/60 Hz, 50 W (max.) Main proces sor Motorola M PC850DSL Operation temperature 0 ~ 50 o C Storage temperature 40 ~ 85 o C Operation humidity 5 ~ 95 ( NOTE: non- condensing) Noise level 15 dB @ 1 m Ringer Equ[...]

Max 410/420/430 User’s Guide – A ppendix 82 Appendix D – Physical and Logical Port Number Table FXS PORT S FXO PORT S Physical Port Number Logical Port Number Physical Port Number Logical Port Number[...]

Max 410/420/430 User’s Guide – A ppendix 83 Appendix E – Approvals and Listings For Max 410/ 430 FCC Declaration of Conformity     Product name: Max 410, M ax 430     FCC Rules: Tested to comply with FCC part 15, Class A & FCC part 68     Operating env ironment: f or office u se FCC Complianc e Stateme [...]

Max 410/420/430 User’s Guide – A ppendix 84 NOTE: Important! Changes or modifications not e xpressly approved by the manufactur er could void the us er’s authority to operate the equipment. Use with an approved t elephone set. Party responsible for product compliance: Net2Phone, In c. 520 Broad Street Newark, N J 07102 USA[...]

Max 410/420/430 User’s Guide – A ppendix 85 Appendix F – End User Warrant y This product is warranted to be f ree from manufacturing defects including original parts and workmanship for a period of one year from the date of orig inal purchase. Should you find your unit is not operatin g properly during the one- year term of this warranty, you[...]

Max 410/420/430 User’s Guide – A ppendix 86 OF THE PRODUCT. ANY APPLICABLE IMPLIED W ARRANTIES, INCLUDING THE W ARRANTY OF MERCHANTABILITY, ARE LIMITED IN DURATION TO A PERIOD OF THE EXPRESSED W ARRANTY AS PROVIDED HEREIN BEGINNING WITH THE DATE OF THE ORIGINAL PURCHASE, AND NO W ARRANTIES, W HETHER EXPRESSED OR IMPLIED SHALL APPLY TO THE PRODU[...]

Max 410/420/430 User’s Guide – A ppendix 87 8 Index A Account Co nfiguration p age · 43 accounts · 10, 43, 79 AVU · 82 B broadband · 1 browser · 29, 30 C CDR Configur ation · 35 D default gatew ay address · 37, 38 DHCP · 17, 18, 22, 24, 25, 35 DNS server addr esses · 37 domain nam e · 37 F factory conf iguration · 67 firewall · 3 5,[...]

Max 410/420/430 User’s Guide – Index 88 N net mask ad dress · 24 Netmask A ddress · 37 Network and Vo ice Configurati on page · 35 Network C onfiguration · 34, 35, 41, 42 Network Pa ssword · 30 Number · 46 P password · 20, 21, 31, 66, 78 phone number · 46 physical p ort number · 10, 79 Ping · 27 Placing Ca lls · 72 Port Configura tio[...]