Nortel Networks 2050 manuale d’uso

Norte l Communication Ser ver 1000 IP Softphone 2050 User Guide[...]

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Revision history 3 Revision histor y May 2007 S tanda rd 01.02. This document is issued to support Communication Server 1000 Rele ase 5.0. This document contains information pr eviously contained in the following legacy document, now retired: IP Sof tphone 2050 User Guide (NN- 10300-054). June 2006 S tandard 4.00. This document is up-issued to refl[...]

Revision history 4[...]

Contents 5 Contents IP Softphone 2050 overview . . . . . . . . . . . . . . . . . . . . . . . . 13 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Call Control window . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 6 Installing and setting up th e IP So ftphone 2050 . . . . . . . . 29 System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Supported operating systems . . . . . . . . . . . . . . . . . . . . . 29 Nortel USB Audio Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Installing the IP Softphone 2050[...]

Contents 7 Making temporary edits to contacts . . . . . . . . . . . . . . . . . 45 Deleting CS 1000 Directory c ontacts . . . . . . . . . . . . . . . . . . . 46 Finding CS 1000 Directory contacts . . . . . . . . . . . . . . . . . . . . 46 Dialing from the Personal Directory . . . . . . . . . . . . . . . . . . . . 46 Dialing from the Redial List . .[...]

Contents 8 Using the File menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Using the Edit menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using the Keys menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using the View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Using the Help menu[...]

Contents 9 Using NetEQ (Global IP Sound) . . . . . . . . . . . . . . . . . . . . 72 Overriding communication server va lues . . . . . . . . . . . . . 72 Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Hot Keys .[...]

Contents 10 Setting CS1000 Directory use r prefer ences . . . . . . . . . . . . 86 Setting your language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Enabling the Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Setting Ca[...]

Contents 11 Cannot hear audio through headset . . . . . . . . . . . . . . . . 103 Sound still comes out of my comput er speakers . . . . . . 103 Directory problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105[...]

Contents 12[...]

IP Softphone 2050 overview 13 IP Softphone 2050 over view The IP Softphone 2050 is a business telephone application that you can use to make and take calls over your computer. Using a headse t or handset connecte d to your PC, you control calls with a click of the mou s e pointer, from your PC keyboard , or from the USB Audio Adapter. Designed to w[...]

IP Softphone 2050 overview 14 — Shift (Outbox) — Services — Expand • Dedicated call processing keys: —H o l d — Goodbye —A n s w e r —V o l u m e —M u t e —N a v i g a t i o n — Message Waiting • User-selecte d ringer that lets the PC spea kers or the he adset ring fo r incoming calls • Choice of the foll owing interfaces:[...]

IP Softphone 2050 overview 15 • “Call Control window” on page 15 • “Local Directory window” on page 15 • “Settings window” on page 15 • “System tray icon and menu” on page 15 • “i2050.exe application” on pag e 16 Call Control window The IP Softphone 2050 Call Contro l window displays the line keys, feature butt ons, an[...]

IP Softphone 2050 overview 16 i2050.exe application The i2050.exe a pplication lets the IP Softphone 2050 communicate with the server. It launches when yo u st art the IP Softphone 2050 but remains hidden in the background . To verify that the i2050.exe is running, open the Windows Task Manager. To view the i2050 .exe process, select Processes from[...]

IP Softphone 2050 Call Control window 17 IP Softphone 2050 Call Contr ol window The IP Softphone 2050 Call Control window supports the 1140 skin— designed to look and feel like the de sktop IP Phone 1140—as well as an additional two compact skins, available in black and silver. The IP Softphone 2050 also su pports an Accessibility Interface for[...]

IP Softphone 2050 Call Control window 18 Call Contr o l window The Call Control window (see Figure 1 below and Figure 2 on page 1 9 ) includes the standard fe atures that let you make and manage telephone calls. For information about the ele m ents of the Call Control window, see Table 1 on page 20 . Figure 1: Call Control Window—1140 Soft keys M[...]

IP Softphone 2050 Call Control window 19 Figure 2: Call Control Window—Compact skin (silver) Accessibility Inter face The Accessibility Interface works with JAWS® for Window s from Freedom Scientific—screen reading software that lets visually impaired users access the full range of IP Softphone 20 50 features. The Accessibility Inte rface has [...]

IP Softphone 2050 Call Control window 20 Call Contr o l window elements and functions Table 1 describes the elemen ts and functions of the Call Control window. T able 1: IP Softphone 2050 componen ts and functions (Par t 1 of 3) Element Function Primary display To provide call in formation (such as Caller ID) and instructions for using certain soft[...]

IP Softphone 2050 Call Control window 21 Navigation arrows To scroll through menus and lists in the display area. Use the Send/Enter key at the center of the navigation c luster to co nfirm menu selection (1140 skin only). Volume decrease increase To increase or decrease the headset volum e. Mute To listen to the re ceiving party without transmitti[...]

IP Softphone 2050 Call Control window 22 Hot keys You can assign keyboar d hot keys to access the full ra nge of Call Control window functions and menu options. Adding a hot key To add a new hot key: 1. Open the Sett ings window. For information about ope ning the Settings window, see “Opening the Settings window” on page 62 . 2. Select Hot Key[...]

IP Softphone 2050 Call Control window 23 4. From the Items list, select the feat ure to which you want to assign a hot key. 5. Under Press a new shortcut key , enter th e key combination—“Alt + Ctrl + V”, for example— that you wa nt as your h ot key. 6. Click Assign . Note: If the key combination is already taken, the p r eviously assigned [...]

IP Softphone 2050 Call Control window 24 4. From the Items list, select the feature from wh ich you want to remove a hot key. 5. Click Remove . System tray icon and menu Use the IP Softphone 2050 system tray icon menu to manage phone calls and messages without openin g the Call Control window. To access the menu, right-click the IP Softphone 2050 i[...]

IP Softphone 2050 Directories 25 IP Softphone 2050 Directories The IP Softphone 2050 uses two directories for maintaining and accessing co ntacts: the Local Directo ry, stored o n your loca l hard drive, and the CS 1000 Directory, stored on your server. Local Director y The IP Softphone 2050 Local Directory lets you store as many phone directories [...]

IP Softphone 2050 Directories 26 — On the Shortcut Bar, select Directories > Loc al Directory . — On the menu, select V iew > Local Directory . Note: T o open a previously ac cessed Local Directo ry , select File > Recent Local Direct ories , an d then select the Local Dir ectory yo u want to open. For information about man aging conta[...]

IP Softphone 2050 Directories 27 • DN at work (up to 31 characters) • DN at home (up to 31 ch aracters) • Cell phone (up to 31 characters) • Pager (up to 31 characters) Callers List The Callers List can contain up to 10 0 entries. When the list is full, the system overwrit es the oldest entr y. In Directory View mode, the ca ller’s name d[...]

IP Softphone 2050 Directories 28 • Time of the last call occurrence • Time/date Opening CS 1000 Directory features To open the Persona l Directory, Redial List, or Callers Li st: 1. From the Call Cont rol window, click Direct ory . 2. Scroll and select an it em from the following list: — Personal Directory — Callers List — Redial List —[...]

Installing and setting up the IP Softphone 2050 29 Installing and setting up the IP Softphone 2050 System requirements To use the Nortel IP Softphon e 2050, you require: • Pentium-compa tible CPU (200 MHz or higher) • 128 Mbytes RAM or higher for Microsoft Wind ows 2000 • 256 Mbytes RAM or highe r for Windows XP • 55 Mbytes or higher free h[...]

Installing and setting up the IP Softphone 2050 30 Nortel USB Audio Kit The USB Audio Kit lets you hear a nd speak with your callers. To ensure proper IP Softph one 2050 func tionality, use only th e following Nortel- supported (or compatible ) USB audio kits: • Nortel Enhanced USB Adapter (desktop) • Nortel Mobile USB Adapter (mobile) • Algo[...]

Installing and setting up the IP Softphone 2050 31 Installing the USB Headset Kit The IP Softphone 2050 supports a desktop USB headset adapter, as well as a mobile adapter. Follo w these steps to install the USB Headset Kit: 1. Ensure that you have th e proper system requ iremen ts as lis ted in “Nortel USB Audio Kit” on page 30 . 2. Ask your s[...]

Managing contacts from the Local Directory 32 Managing contacts fr om the Local Director y You can use the following options to manag e contacts in the Local Directory: • “Adding contacts to a Local Direct ory” on page 32 • “Editing contacts in the Local Dire ctory” on page 33 • “Deleting contacts fr om the Local Directory” on pag[...]

Managing contacts from the Local Directory 33 6. Select the Settings tab to define the default di aling number as Business , Home , or Mobile . 7. Click OK . Note: Fo r more information about entering information in the property fields, see “Using the Properties dialog box” on p age 38 . To add a contact to a group: 1. In the Shortcu t Bar, sel[...]

Managing contacts from the Local Directory 34 Deleting contacts from the Local Directory You can delete contacts from the Loca l Directory or remove contacts from a group of shortcut links. To delete a contact from th e Local Directory: 1. Open the Local Directory . For details, see “Opening a Local Directory from the Call Control window” on pa[...]

Managing contacts from the Local Directory 35 — Click Find Contact on the to olbar. The Find Contact window appears. 3. Enter the name of th e contact you want to find. Note: Names in the directory are formatted as last name, fir st name . Use this format when sea r ching for a cont act. 4. Click Find Now . Search results display in the Find Cont[...]

Managing contacts from the Local Directory 36 — Double-click the phone num ber you want to dial. — Double-click the contact's name. — Right-click the contact's entry, and then click the desired telephone number in the menu. — To dial the default telephone number, click Dial on the toolbar. — Click the arrow beside the Dial toolb[...]

Managing contacts from the Local Directory 37 2. Find the contact using one of the following methods: — Scroll to the desired contact. — Search for the contact by name or num ber. — Enter the number of the contact to find it. 3. To dial the selected entr y, double-click the contact. Managing Gr oups in the Shor tcut Bar You can add, remove, o[...]

Managing contacts from the Local Directory 38 A cursor appears in the Group button. 4. Enter the new na me you want the group to be called. 5. Press Enter . Note: T o view the list of contacts within a gr oup, click the desired group in the Shortcut Bar . Using the Pr oper ties dialog box Use the Properties dialog box to enter or chang e contact in[...]

Managing contacts from the Local Directory 39 Properties — General tab Use this tab to store a cont act’s name, addr ess, e-mail addr ess, company information, and teleph one numbers. To create a contact record, ente r the contact’s name and at least one telephone n umber. All other information is optional. Note: T o add a half-second delay i[...]

Managing contacts from the Local Directory 40 • Outlook directory • Windows Address Book directory (WAB) To access these external dir ectories, you must create a link to the desired directory in the Shor tcut Bar. After you add the directory, an icon appears in the Shortcut Bar. You can then click the icon to view or dial contacts i n that dire[...]

Managing contacts from the Local Directory 41 To add a new schema to the list: 1. From the Schema tab, click Add . A Dialog box opens. The Dialog box lists all current names and fields used by the LDAP directory. 2. In the Schema Name field, enter the name you want to use for your new LDAP schem a. 3. Click OK . To remove a schema from the list: 1.[...]

Managing contacts from the Local Directory 42 Linking to Windows Address Book director y To add a lin k to a WAB directory in the Sh ortcut Bar: 1. From the m enu, select Directory > Add Lin k To > Windows Address Book . A Properties dialog box appears. 2. In the Directory Name field, enter the name of your Windows Address Book directory, as [...]

Managing contacts from the Local Directory 43 Note 1: Y ou cannot directly ad d contacts to an external d irectory from within the Local Directory . Note 2: If the contents of an external directory change, you must first update that director y for the changes to sh ow in the Local Directory . T o update, right-click the imported d irectory and clic[...]

Managing contacts from the CS 1000 Directory 44 Managing contacts fr om the CS 1000 Director y Your server supports the following CS 10 00 Directory features: Personal Directory, Redial List, and Callers List. You can use the following options to manag e contacts in CS 1000 Directory features: • “Adding contacts to the Persona l Directory” on[...]

Managing contacts from the CS 1000 Directory 45 Note 1: Unlike the Local Dir ectory , CS 1 000 Directo ry features (Personal Directory , Redial List, Callers List) are stored on the Application Server . Note 2: Y ou can also add contact s to the Personal Directory by copying entries from the Corporate Directory , the Redial List, the Callers List, [...]

Managing contacts from the CS 1000 Directory 46 Deleting CS 1000 Directory contacts To delete a contact from th e Personal Directory, Redial List, or Callers List: 1. On the Call Control window, click Directory . 2. Select the Personal Direc tory , Redial List , or Callers List . 3. Search for the entry. 4. Highlight the entry. 5. Click Delete . 6.[...]

Managing contacts from the CS 1000 Directory 47 3. Find the contact using one of the following: — Scroll to the desired contact. — Search for the contact by name or num ber. — Enter the number of the contact to find it. 4. To dial the selected entr y, double-click the contact. Dialing from th e Redial List To dial from the Redial Li st in the[...]

Managing IP Softphone 2050 calls 48 Managing IP Softphone 2050 calls Making telephone calls Before making a call, ensure that you ar e wearing your headset. To make a call: 1. Open a Line using one of the following methods: — On the Call Control window, click Answer/He adset . Your main telephone line appears. —S e l e c t Keys > Answer . ?[...]

Managing IP Softphone 2050 calls 49 You can answer a call using on e of the following methods: — On the Call Control window, click Answer/He adset . — Click the Line key of whichever line is ringing. Note: Answering a new call automatica lly puts any active calls on hold. T o switch between active callers, click the appr opriate Line key to res[...]

IP Softphone 2050 USB Headset Adap ter 50 IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit before usin g the IP Softphone 2050. See “Installing the USB Headset Kit” on page 31 . Over view The features of the USB Headset Adapter are described in Table 2 . T able 2: USB Headset Adapter el ements and functions (P ar t [...]

IP Softphone 2050 USB Headset Ad apter 51 Answer button To answer an incom ing call, pre ss Answer . If you have no incoming call when you press this button, the IP Softphon e 2050 selects a line and you hear a dial tone. Release button Press the Release button to termin ate the curren t call. Mute button Press the Mute button to mute a call. When [...]

IP Softphone 2050 USB Headset Adap ter 52 Answering calls with the USB Headset Adapter You can use the USB Headset Adapter to answer calls whenever the IP Softphone 2050 is ru nning—even if minimize d or running in the background. To answer a call using the USB Headset Adapter: 1. Ensure that you are wearin g your headset. 2. Press Answer . Note:[...]

IP Softphone 2050 USB Headset Ad apter 53 Muting a call When you mute a call, you can still hear your caller, but your caller cannot hear you. To mute a call using the Headset adapter, press the Mute button. Using the Smar t Functions menu The Smart Functions menu provides quick access to IP Softphone 2050 features. You can customize what appears o[...]

IP Softphone 2050 USB Headset Adap ter 54 Customizing the Smar t Functions menu You can customize th e features th at appear on the Smart Functions menu using the Conf iguration Utility. To customiz e the Smart Functions m enu: 1. From the Call Control window, selec t File > Settings > USB Headset . The USB Headset Settings window opens. 2. C[...]

IP Softphone 2050 USB Headset Ad apter 55 3. In the Command box, enter the pathna me and file name of the function you want to add. Note: If you do not know the pathname or file name of the function, click Browse beside the Command box. Y ou can then navigate to the correct file, select it, and click Open . 4. In the Arguments box, enter any argum [...]

IP Softphone 2050 USB Headset Adap ter 56 To remove a custom function: 1. Select the custom function you want to remove. 2. Click Delete . 3. To confirm th e deletion, click Yes .[...]

IP Softphone 2050 macros 57 IP Softphone 2050 macr os About macros with the IP Softphone 2050 Use the IP Softphone 2050 to enter macros. A macro is a sequ ence of keystrokes that you can use to automate r epetitive actions. For example, you can program a ma cro that selects a particular telephone line and then dials a telephone number automatically[...]

IP Softphone 2050 macros 58 7. To exit the Macros dia log box, click OK . Note 1: Use the Pause action to intr oduce a ha lf-second delay in the macro—a requirement for some Interactive V oice Response applications and voicemail systems. Note 2: Y ou can move macro ite ms up and down the macro list. Select the macro item you want to move, an d th[...]

IP Softphone 2050 menu commands 59 IP Softphone 2050 menu commands Call Contr o l window menu command The IP Softphone 2050 supports a Win dows-style menu command system, with File, Edit, Ke ys, View, and Help menus all available. With Show Menu Bar selected, the menu bar appears abov e the Call Control window. To show the m enu, select View > M[...]

IP Softphone 2050 menu comm ands 60 Using the Edit menu From the Edit me nu, you can choose from any of the following: • Copy —Copies the contents in the displa y window for use in other applications. • Paste —Pastes phone numb ers or other dialable st rings copied from other applicat ions. • Input Mode —Selects metho d that the ap p li[...]

IP Softphone 2050 menu commands 61 • Send —Select to confirm menu selections and terminate input sequences. • Features —Select to view a list of available, ser ver-supported features . • Macros —From the macro s menu, select the macro yo u want to dial. Using the View menu From the View menu, you can choose from any of the following: ?[...]

IP Softphone 2050 Settings 62 IP Softphone 2050 Settings Use the Settings window (shown in Figure 3 ) to access and configure the many IP Softphone 2050 feature s and functions. You can open the Settings window from the Windows Start Menu or from the IP Softphone 2050 Call Control window. Figure 3: The Settings Wind ow Opening the Settings window U[...]

IP Softphone 2050 Settings 63 Using the Settings window The following sections descr ibe how to configure the various IP Softphone 2050 features and fu nctions: • “Profiles” on pag e 64 • “Server” on page 66 • “Skin” on page 68 • “Features” on page 68 • “Macros” on page 69 • “Audio” on page 69 • “Sound Device[...]

IP Softphone 2050 Settings 64 Pr ofiles Use profiles to configure the IP Soft phone 2050. Using profiles, you can keep multiple IP Softphone 2050 con figurations on the same computer. When you mak e changes to any feat ure or fun ction, the ch anges affe ct only the current profile. Note: The name of the current profile appears a t the lower right [...]

IP Softphone 2050 Settings 65 Modifying profile names To modify a profile name: 1. From the list of profiles , select th e profile that you want to modify. 2. Click Modify Name . The Profile Name te xt box opens, with th e name of the profile highlighted. 3. Enter the new pr ofile name. 4. Click OK . The new name shows in the list. Selecting profil[...]

IP Softphone 2050 Settings 66 2. Save your profiles using the file name and directory of your ch oice. Your current IP Softphone 2050 profile s are now saved as “Config Backup Files” (*cfx). Importin g profiles Use import to restore backed-up co nfiguration files for current use. To import saved profiles: 1. Click Import . An Open dialog box op[...]

IP Softphone 2050 Settings 67 To use the Automatic (DHCP) method: 1. Select the Automatic (DHCP) check box. 2. From the Server list, select your server. You can ch oose from the Primary, Secondary, or Application (XAS) servers. Note 1: Primary and Secondary servers are assigned by DHCP . Note 2: XAS support is reserved for future use. Using IP addr[...]

IP Softphone 2050 Settings 68 Resetting the connection To reset the server connection while the IP Softphone 2050 is runnin g, click Reset . Skin Use the Skin dialog box to select th e 1140 skin o r one of two available compact skin colors (black or silver). You can also use this dialog box to switch to the Accessibility Interface. To choose the sk[...]

IP Softphone 2050 Settings 69 The Feature Menu lists all availab le server-supported features. Use the arrow keys to move individual items up and down in the list. The list includes: •M e s s a g e • Directory •S h i f t • Services • Expand •C o p y •Q u i t • Redial List • Caller List Note: In CS 1000 systems, the Av ailable Feat[...]

IP Softphone 2050 Settings 70 Sound Devices Use the Sound Devices dialog box to select and set the various IP Softphone sound devices. The dialog box is separated into two areas: • Headset or Handset device • Handsfree/Rin ging/Paging device Headset or handset device When using a headset or handset, u se this area to: • Select the microphon e[...]

IP Softphone 2050 Settings 71 The Microphone text box displays th e currently selected micr ophone. To change the microphone, select the microp hone you want to use from the microphone list. The Speaker text box disp lays the currently select ed speaker . To change the speaker, select the speake r you want to use from the speaker list. To adjust th[...]

IP Softphone 2050 Settings 72 Selecting MAC addresses To select a MAC address: 1. Click Auto-Create . The Hardware ID text box displays the next address in a range of addresses. 2. Continue clicking Auto-Create to move through the range of available addresses, until yo u find the one you need. After you click through all avail able MAC addresses, A[...]

IP Softphone 2050 Settings 73 Select the Override communication server values to adjust the following values: •J i t t e r • Highwater M ark • Early Packet Resync • Late Packet Resync Jitter Though voice frames are transmitted at a fixed rate, some frames arrive faster or slower than othe rs. This can result in degraded sound quality called[...]

IP Softphone 2050 Settings 74 Both resync values must be set at least five times the Highwater Mark. Calculate the resync values using the following formula: frame size x highwater mark x 2. The frame size refers to the number of milliseconds per frame. Frame size is assigned by the communicatio n s s erver. A typical frame size is 10 milliseconds.[...]

IP Softphone 2050 Settings 75 Sounds Use the Sounds dialog box to select sound effects for when the IP Softphone 2050 connects to, or disconnects from, a call server. You can assign a sound to any of the following three events: • Server connected • Server unreacha ble • Server unrespon sive To assign a sound to an event: 1. From the Select an[...]

IP Softphone 2050 Settings 76 Use the Text Replacements dia log box to modify the server-supplied text in the Accessibility Interface. Modifica tion lets you shorten or eliminate superfluous language picked up by the screen-r eading software. The text replacement table lists all the text repla c ement rules that are currently assigned. Both the ori[...]

IP Softphone 2050 Settings 77 To assign a sound for either the message or mute lamp: 1. From the Select a condition list, selec t Message Lamp On or Mute Lamp On . 2. Select Play sound . 3. Enter the path and file name of the au dio file you want to use. You can also search for the file by clicking the browse button. When selected, the file name ap[...]

IP Softphone 2050 Settings 78 About The About dialog box d isplays current information abou t the IP Softphone 2050, including the following: • Current version number • Copyright information • Nortel logo • Global IP Sound logo Language Use the Language dialog bo x to select the language for the IP Softphone 2050 Settings window, Local Dire[...]

IP Softphone 2050 Settings 79 • Launch the Perso nal Ca ll Recording application. • Display a warning message wh en call rec ording is enabled. Information about the third party application shows in the following fields: • Application displays the name of the third party application. • Version displays the current version number of the appl[...]

IP Softphone 2050 Settings 80 Selecting the headset For optimal perfor mance, select the he adset from the list that matches the headset currently connected to your USB Headset Adapter. To choose a headset: 1. From the list, select the headset you are using. 2. Click Apply . Setting external lamp controls Note: The external lamp is available on the[...]

IP Softphone 2050 Settings 81 To enable Manual Overrid e, select the cadence you want from the list. To disable Manual Over ride, select None . Headset Disc onnect With Headset Disconnect en abled, the external lamp activates when the headset registers as disconnected from the USB Headset Adapter. To enable Headset Disconnect, select the cadence yo[...]

IP Softphone 2050 Settings 82 • Message Waiting Using the backlight The USB Headset Adapter uses a ba cklight to illuminat e the buttons, letting you know when the IP Softphon e 2050 is running. To enable the backlight, select Use backlight . Configuring Smart Function s The Smart Functions button on the desktop USB Headset Adapter provides quick[...]

Accessibility Interface 83 Accessibility Inter face The Accessibility Interface works wit h screen reading software—such as JAWS® for Window s from Freedo m Scientific—that le ts visually-impaire d users access the full range of IP Softphone 2050 feature s . To open the IP Softphone 2050 Acce ssibility Interface from the Call Control window: 1[...]

Accessibility Interface 84 Line and Feature Choose from six available Line and Feat ure gr oup keys to place or receive calls, or to access a range of server-supported IP Softphone 2050 features. Note: Only your system admi nistra tor can assign Line keys. Contact your system administrator for more information abou t the available features that you[...]

Accessibility Interface 85 • To move to the previous field, press Shift + Tab . • To move to the next contro l group, press Page down . • To move to the previous control gr oup, press Page up . • To skip to the first control group, pres s Home . • To skip to the last control group, pr ess End . • To read the field at the current cursor [...]

Setting CS1000 Directory user preferences 86 Setting CS1000 Director y user preferences Your server supports the following CS 10 00 Directory features: Personal Directory, Redial List, and Callers List. To access these features, click Dire ctory on the Call Co ntrol window. For general information about CS 1000 Directory features, see “CS 1000 Di[...]

Setting CS1000 Directory user preferences 87 Setting the date and time CS 1000 systems support several date and time form ats, based on the 12-hour and the 24 -hour clocks. To select a date and time format: 1. Click Services . A list of options appears in the display area. 2. Use the up and down ar rows (on ei ther the navigation cluster or on your[...]

Setting CS1000 Directory user preferences 88 • Area code setu p • Name display format Logging all/unanswer ed incoming calls You can set the Callers List to log either all incoming calls or una nswered incoming calls only. To log all calls or only incoming calls: 1. Click Services . A list of options appears in the display area. 2. Use the up a[...]

Setting CS1000 Directory user preferences 89 5. Select either of the following: — To enable the fe ature, select New call indicatio n: On . — T o disable the feature, select New call indication: Off . The default se tting for new call indication is: On . Preferred name match Use preferred name match to se t t he way names appear in Call Party N[...]

Setting CS1000 Directory user preferences 90 To configure up to three saved area codes: 1. Click Services . A list of options appears in the display area. 2. Use the up and down ar rows (on ei ther the navigation cluster or on your PC keyboa rd) to selec t Telephone Options > Call Log Options . 3. Select Area Code Setup . 4. Select 1st Code , 2n[...]

Setting CS1000 Directory user preferences 91 Password (SCPW) on the server, you can then se t Password Administration functions, such as: • Turning passwor d protection on or off • Changing your password With password protection enabled , the IP Softpho ne 2050 requires authenticat ion before allowing yo u to access the Perso nal Directory, Red[...]

Setting CS1000 Directory user preferences 92 Changing your personal password To change your password : 1. Click Services . A list of options appears in the display area. 2. Use the up and down ar rows (on ei ther the navigation cluster or on your PC keyboa rd ) to select Telephone Options . A prompt asks you for your passw ord. 3. Enter your passwo[...]

Setting CS1000 Directory user preferences 93 If you forget your password or the system locks you out, then your system administrator can reset and unlock your access at any time.[...]

Troubleshooting the IP Softphone 2050 94 T roubleshooting the IP Softphone 2050 The following sections descr ibe various troubleshooting issues and suggested remedy actions: • “Connectivity pro blems” on page 94 • “Audio problems” on page 98 • “Reset conditions” on page 1 0 1 • “USB Headset problems” on page 101 • “Direc[...]

Troubleshooting the IP Softphone 2050 95 The “Server unr eachable” message appears when th e IP Softphone 2050 encounters a problem contacting the commun ication server. Potential causes: • Network down • Computer not conn ected to the network • Invalid communication server sett ings in the Configuration Utility • Invalid communication [...]

Troubleshooting the IP Softphone 2050 96 Note: Under normal setup, the “Connection Established. Reinitializing...” message appear s briefly , then disa ppears after successful connection. Potential causes: • A “Connection Establish ed. Rein itializing...” message indicates a programming erro r in the communication server. Action: Wait a m[...]

Troubleshooting the IP Softphone 2050 97 Unable to retrieve communication ser ver parameters from DHCP server Symptom: The following message appears:“ DHCP server is not available”. Description: A connection with the DHCP server cannot be established. Potential causes: • Network down • DHCP server configuration error Action: Contact your sy[...]

Troubleshooting the IP Softphone 2050 98 Audio problems Basic audio operation To verify the physical connection of the USB adapter and headset, a s well as proper Wind ows audio configuration: 1. Record an audio message . 2. Play the message ba ck using the USB headset. One-way audio If you experience problems with one-way only audio: • Check tha[...]

Troubleshooting the IP Softphone 2050 99 When experiencing choppy or bro k en speech, move th e Audio Quality slider toward Higher Qualit y . Windows t ransition effect s The Windows operating system uses very h igh process and thread priorities when performing low-le vel Windows operations, such as minimizing and maximizin g applicatio ns. This ca[...]

Troubleshooting the IP Softphone 2050 100 To upgrade your Xircom driver : 1. Download and install a new PC card driver fr om the Xircom web site. 2. Follow the installation instructions provide d by Xircom. Note: Y ou require administrator privileges on Windows 20 00. Windows sound plays from the headset Description: Windows sounds play from your h[...]

Troubleshooting the IP Softphone 2050 101 Reset conditions The IP Softphone 2050 resets when: • The communica tion server causes the IP Softphone 2 050 to perform a hard reset. • You change the IP Softph one 2050 skin. • Firewall applications in tercept or delay packets, causing the IP Softphone 2050 to reset du e to the expiration of the Wat[...]

Troubleshooting the IP Softphone 2050 102 a. Select Start . b. Right-click My Computer . c. Select Properties . The System Properties windo w appears. d. Select Hardware . The Hardware dialog tab appears. e. Click Device M anager . 3. If Universal Serial Bus controllers does not appear in the Device Manager: — Ensure that USB is enabled in your c[...]

Troubleshooting the IP Softphone 2050 103 adapters include: Enhanced USB Ada p ter (desktop) and Nortel Mobile USB Adapter (mobile). Potential causes: • Your USB Headset Adapter does no t su pport the functions listed on the USB Headset dialog box. • The USB Headset Adapter has failed to enumer ate properly. Action: If you suspec t faulty enume[...]

Troubleshooting the IP Softphone 2050 104 • Your system administrator must enable the appro priate class of service. If you cannot access the Redial List or Callers List, contact your system administra tor.[...]

Index 105 Index A Accessibility In terface, 83 Active Call, 81 Answer button, 51 Answer, 21 Application Server Administration, 28 B Backlight, 51, 82 C Call Control Window 1140 skin, 18 compact skin, 19 Caller ID, 52 Callers List, 27 Copy, 20 CS 1000 Directory 26, 44 area code setup, 89 call log, 87 call timer 87 date and time 87 language, 86 name [...]

Index 106 Line, 48 Local Area N etwork (LAN), 13 Local Directory, 25, 32 M MAC addresses, 71 Macros, 57 Manual Override, 80 Maximize button, 50 Menu command, 5 9 Message Waiting light, 50 Message Waiting, 81 Mute button, 51 Mute light, 51 N Navigation arrows, 21 NetEQ (Global IP Sound), 72 Nortel USB Audio Kit, 30 Nortel USB Audio kit, 50 O Outbox/[...]

Index 107 W Wide Area Network (WAN), 13 Windows Address Book directory, 40[...]

Index 108[...]

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Norte l Communication Ser ver 1000 IP Softphone 2050 User Guide Copyright © 2007 Nortel Networ ks . All right s reserved. The information in this document i s subject to change without no tice. The statements, configurations, technical data, and recommendations i n this document are believed to be accurate and reliable, but are presented without e[...]