Nortel Networks BCM50 2.0 manuale d’uso

BCM50 2.0 Busine ss C ommunic ations Manager Docume nt S tatus: Stan da r d Document Number : NN40020-600 Document V ersion: 01.0 1 Date: September 2006 BCM50 A dminis tr ation Guide[...]

Copyright © 2006 Nor tel Netw orks, All Rights Reserved All rights reserved. The information in this document is subj ect to change without notic e. The statements, configur ations, techni cal data, and recommendations in this document are belie ved to be accurate and re liable, but are presented wi thout express or implied warranty . Users must t[...]

3 BCM50 Administration Guide Task List Getting started with BCM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Overview of BCM50 Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 BCM50 Management Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 BCM50 Security Po[...]

4 Task List NN40020-600 To configure p ass phrases for a servic e access p oint ... ................ ............. ................ . 141 To view details associat ed with a service ac cess point ................. ................ .............. 141 To delete a service acc ess point ...... ................ ................ ............. ............[...]

Task List 5 BCM50 Administration Guide To start BCM M onitor from t he Element Manager ......... ............. ................ ................ . 247 To connect t o a differen t BCM50 ............ ............. ................ ................ ............. ........... 248 To configure st atic snapsho t settings .. ............. ................ [...]

6 Task List NN40020-600 To modify a s cheduled lo g transfer ........... ................ ............. ................ ................. .... 3 11 To delete a schedu led log transfer ... ............ ................. ................ ............. ................ . 312 To use the BC M50 Web Page to transfer lo g files to oth er destination s ..[...]

7 BCM50 Administration Guide Contents Chapter 1 Getting started with BCM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 About this g uide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

8 Contents NN40020-600 NN40020-600 Element Ma nager data f eatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Element Mana ger applica tion logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 BCM50 integ rated launch of related a pplications . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 9 BCM50 Administration Guide Deleting a g roup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Modifying g roup privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Adding a us er account to a group . . . . . . . . . . . . . . . . . . . . . [...]

10 Contents NN40020-600 NN40020-600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Chapter 6 Managing BCM50 with SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Overview of BCM50 suppo rt for SNMP . . . . . . . . . . . . . . . . .[...]

Contents 11 BCM50 Administration Guide Trunk Modul e Metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 27 Viewing Perform ance History information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Viewing D-Cha nnel informatio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

12 Contents NN40020-600 NN40020-600 BCM50 backu p file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273 Backup dest inations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274 Performing immediate ba ckups . . . . . . . . . . . . . . . . . . . [...]

Contents 13 BCM50 Administration Guide Appendix A Management Information Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 About SNM P MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 MIB file descr iptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

14 Contents NN40020-600 NN40020-600[...]

15 BCM50 Administration Guide Chapter 1 Getting started with BCM50 This section contains informat ion on the following topics: • “ About thi s guide” on page 15 • “ Audience” on page 17 • “ Acron yms” on page 17 • “Symbols and con ventions used in this guide” on pa ge 19 • “Related publications” on page 20 • “Ho w [...]

16 Chapter 1 Gett ing started with BCM50 NN40020-600 NN40020-600 The tasks describ ed in this guide assume th at you are using the Element Manager with full administrative privileges. If you do not have fu ll administ rative privilege s, you may see only a subset of the tasks and panels described in this guide. T abl e 1 BCM50 Administration Guide [...]

Chapter 1 Gett ing started with BCM5 0 17 BCM50 Administration Guide A udience The BCM50 Administration Guide is directed to network administrators responsible for maintaining BCM networks that in clud e BCM50 devices. This guide is al so useful for network operations center (NOC) personnel supp orting a BCM50 managed services solution. To use this[...]

18 Chapter 1 Gett ing started with BCM50 NN40020-600 NN40020-600 MOS Mean Opinion Score MPS Media P ath Ser ver NA T Network Address T ranslation NCM Network Configuration Manager NOC Network Operations Center NTP Network Time Protocol OOF Out of F rame PPP P o int-to-P oint Protocol PRI Primar y Ra te Interface PBX Private Branch Exchange PSTN Pub[...]

Chapter 1 Gett ing started with BCM5 0 19 BCM50 Administration Guide Symbols and con ventions used in this guide These symbols are used to highlig ht crit ical information fo r the BCM50 system: Caution: Alerts you to conditions where you can damage the equipment. Danger: Alerts you to conditions where yo u can get an electrical shock. W arning: Al[...]

20 Chapter 1 Gett ing started with BCM50 NN40020-600 NN40020-600 These conventions and symbols are used to repres ent the Busine ss Series Terminal display and dialpad. These text co nventions are used in this gui de to indicate the information described: Related publications Related publications are listed below. To locate specific info rmation, y[...]

Chapter 1 Gett ing started with BCM5 0 21 BCM50 Administration Guide CallPilot Telephone Administration Guide (NN40090-500 ) CallPilot Contact Center Telephone Ad ministration Guide (NN40040-600) BCM50 LAN CTE Configuration Guide (NN40020-602 ) BCM50 Call Detail Recording System Administration Guide (NN40020-605) Digital Mobility System Insta llati[...]

22 Chapter 1 Gett ing started with BCM50 NN40020-600 NN40020-600 Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nort el product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.[...]

23 BCM50 Administration Guide Chapter 2 Overview of BCM50 Administration The BCM50 Administration Guide de scribes the tools available w ith which to administer, or manage BCM50 systems. This section is an intr oduction to the BCM system and its management model. The administration overview informatio n is divided into three categories: • About B[...]

24 Chapter 2 Overview o f BCM50 Administration NN40020-600 NN40020-600 —C T M 4 / C T M 8 —D T M — G AT M 4 / G AT M 8 — 4x16 —A S M 8 — ASM8+, GASM —D S M 1 6 + / D S M 3 2 + — DDIM Main units The main hardware co mponent in the BCM50 system is the main unit. The six BCM50 models are divided into two series: stan dard and BRI. The [...]

Chapter 2 Overview of BCM50 Administration 25 BCM50 Administration Guide All of the BCM50 main units provide call processi ng an d data networking functions. They also provide connections for teleph ones, as well as LAN and WAN connections. You can install MBMs to provide connections fo r Public Switched Teleph one Netw ork (PSTN) lines. For detail[...]

26 Chapter 2 Overview o f BCM50 Administration NN40020-600 NN40020-600 • re view logs of operational information • retriev e and vie w logs containing dia gnostic information in the e vent of a system issue • manage system in ventory • manage software updates • make changes to the system conf iguration to ch ange service def initions or a[...]

Chapter 2 Overview of BCM50 Administration 27 BCM50 Administration Guide Figure 1 BCM50 network management model “BCM50 enterprise network model” on page 28 shows an example BCM50 enterprise network, illustrating the various communications between th e BCM50 end devices and management applications managing end devices. The diagram al so shows t[...]

28 Chapter 2 Overview o f BCM50 Administration NN40020-600 NN40020-600 Figure 2 BCM50 enterpr ise network model BCM50 interfaces The BCM50 network can be distributed geograph ically across different sites. The network administrator must be able to remotely acce ss each BCM50 in the network. BCM50 offers alternatives for connecting to the BCM50 devi[...]

Chapter 2 Overview of BCM50 Administration 29 BCM50 Administration Guide A network administrator can connect to and ma na ge a BCM50 via an IP over LAN interface. If the administrator is accessing the BCM 50 system from an external network, then a connectivity path would need to be provided from the corporate LAN network to the customer's WAN [...]

30 Chapter 2 Overview o f BCM50 Administration NN40020-600 NN40020-600 • FTP (f ile transfer protocol): FTP i s a protocol used to transfer fil es ov er a TCP/IP netw ork (Internet, Unix). FTP allo ws you to log into FTP servers, list di rectories, and cop y files from other workstations. • SSH and other protoc ols are also used for cer tain ta[...]

31 BCM50 Administratio n Guide Chapter 3 BCM50 Management Environment This chapter contains information on the diffe rent tools available for managing your BCM50 system. It also describes the El ement Manager application in deta il. It includes the following sections: • “BCM50 web page” • “BCM50 Management En vironment and Applications”[...]

32 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 The applications available from the BCM50 webpage are supported on Windows XP and Windows 2000 operating systems. Some applications , such as BCM Monitor, are also supported on a Citrix operating system. T abl e 2 Applications av ailab le on BCM50 w eb page Application Use r Admini[...]

Chapter 3 BCM50 Ma nagement Environme nt 33 BCM50 Administratio n Guide * Provides a description of the applicat ion and information about where to find it. Administrator documentation is provided in En glish. User documentation is provi ded in the following languages: • English •F r e n c h •D a n i s h •G e r m a n • Spanish •D u t c [...]

34 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Managing BCM50 with T elset administration While BCM Element Manager is the primary manage ment application, BCM 50 also supports the programming of telephon y and applications areas of BCM50 throu gh set-based administration . This allows installers, already familiar with this int[...]

Chapter 3 BCM50 Ma nagement Environme nt 35 BCM50 Administratio n Guide • Desktop Assistant Pro • Desktop Assistant Pro AE For more information about Desk top Assistant tools, see the BCM50 Device Configuration Guide (NN40020-300). P erf orming initialization: Startup Profile The Startup Profile is a template that can be edited using Micros oft[...]

36 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 • Host MIB RFC 2790 • IF-MIB (RFC2863) • SNMP-Frame work-MIB (RFC2261 ) SNMPv1, v2c an d v3 are supported, as well as SNMP tr aps. See Chapter 6, “Managin g BCM50 with SNMP,” o n page 133 for more information about using Element Manager with SNMP. Element Manager The BCM [...]

Chapter 3 BCM50 Ma nagement Environme nt 37 BCM50 Administratio n Guide The BCM Element Manager has the following system requirements : • W indows: W indows 2000 , W indo ws XP • RAM: minimum 256 MB, recommended 512 MB • free space: 150 MB To install Element Manager on your computer: 1 Connect to the BCM50 web page: — If the BCM50 is instal[...]

38 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 • Set up the BCM50 as a de vice in the Network Elements tree. See “ Adding a BCM50 to the Network Element tr ee” on page 39 for information. Installing Element Manager in a Citrix environment You can run Element Manager in a Citrix en vironment, using the following software: [...]

Chapter 3 BCM50 Ma nagement Environme nt 39 BCM50 Administratio n Guide If an older version of Elemen t Manager is already installed on your computer, you can choose to update the existing installation, or perform a new insta llation. If you choose t o perform a new installation, yo u can copy th e existing resources to the ne w installation, inclu[...]

40 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 5 Enter the Read-Write Community String, if it is present. The Read-Write Community String is only present if SNMP is enabled. SNMP is disabled by default. The default SNMP Read-Write Community String is public . Contact your system administrator to find out the correct SNMP commun[...]

Chapter 3 BCM50 Ma nagement Environme nt 41 BCM50 Administratio n Guide Connecting to a BCM50 element Use the following steps to conn ect to your BCM50 once it is de fined in the Element Manager: 1 On the Network Elements tree, select the elemen t to which you wish to connect by sel ecting the IP address or element name as it appears in the Network[...]

42 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Disconnecting thr ough the menu bar 1 Click Session on the menu bar . 2 Select the IP address of the de vice you w ant to disconnect. 3 Select Disconnect from the list of tasks that are displayed. 4 Click Ye s in the Confirmati on dialog box to conf irm the disconnect request. Clos[...]

Chapter 3 BCM50 Ma nagement Environme nt 43 BCM50 Administratio n Guide Figure 3 Element Manager Windo w - no defined Element s Table 3 lists and describes the initial Element Manager window. T abl e 3 Initial Element Manager window attributes Element Description Title bar When you connect to a device, this area indicates the type of device (Nortel[...]

44 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Network This menu is not available when a conn ected device is selected. When the Network Elements fold er icon is selected in the Netw ork Elements tree the following options are avai lable: • New Folder: Allows you to create a new folder on the Network Elements tree. Folders al[...]

Chapter 3 BCM50 Ma nagement Environme nt 45 BCM50 Administratio n Guide Help Provides informati on to assist in using th e Element Manager. • PDF Documents: Provides a link to the documentation interface, on the Business Communications Manager web page, where you can find various PDF books describing the BC M50system and programming. • Contents[...]

46 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Information displayed fo r unconnected elements When you select a device in the Network Elemen t tree to which there is currently no active Element Manager connection, a p ane l is shown with a number of fi elds relevant to the selected device. Some of this information does not app[...]

Chapter 3 BCM50 Ma nagement Environme nt 47 BCM50 Administratio n Guide Figure 4 Inf ormation display f or unconn ected network element Information displayed for connected elements BCM Element Manager displays two panels to the right of the Network El ements navigation pa nel once a BCM50 elem ent has been connected: • T as k Navigation panel •[...]

48 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Figure 5 Element Manager windo w when conne cted to a BCM50 Configuration task navigation panel details The Configuration ta sk navigation pan el contains th e Configuration task tree that allows you to set up and configure your BCM50 and the attached devices. Table 5 lists the tas[...]

Chapter 3 BCM50 Ma nagement Environme nt 49 BCM50 Administratio n Guide Resources Application Resources Reser ved resources as well as resources in use Media Gateways Manage lev el of Echo cancellation and T .38 UD P redundancy for all media gatewa ys Port Ranges Add or delete Ports for IP T elephony Telephony Resources Manage location, type and st[...]

50 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Administration task n avigation panel details The Administration task navig ation panel contains the Administration task tree that provides access to the BCM50 that allows you to monitor and maintain your BCM50. Table 6 lists the tasks in the Administration task tree and descr ibes[...]

Chapter 3 BCM50 Ma nagement Environme nt 51 BCM50 Administratio n Guide Element Manager panels The BCM50 Element Manager Configuration and Administratio n trees group the various tasks and functions required to configure the BCM50 o r pe rform administrative tasks. When either the Configuration tab or the Administration tab is sele cted, the associ[...]

52 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 In some cases, further panels ca n appear beside the main table. This is the case for restriction filters, for example, where there are three side-by- side panels that are programmed in a progressive order from left to right. Tabs that do not apply to a selected item ap pear greyed[...]

Chapter 3 BCM50 Ma nagement Environme nt 53 BCM50 Administratio n Guide Other information that onl y requires one or two fi elds is arranged on com posite panels that may have more than one sub-panel. Each sub-panel includes related information. This section provides th e following descriptions: • Adding, deleting, and modifying table informatio [...]

54 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Use the following steps to copy data within a table: 1 Select the ro w from table that you want to copy b y clicking on it. 2 Press the Copy button 3 Select the ro w or rows to which yo u want to paste the information. Y ou can select multiple rows to paste data in by pressing e it[...]

Chapter 3 BCM50 Ma nagement Environme nt 55 BCM50 Administratio n Guide Rearranging table information There are two ways of changi ng table information layout: • Rearranging columns on page 56 • Rearranging lines on page 56 Capabilities (Sets) • Call Forward No Ans wer (DN + delay + setting) • Call Forw ard Busy (DN +setting) • DND on bus[...]

56 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Rearranging columns You can move column s in a table if you want to temporarily display information in a different way. Changes to the table layo uts are not saved. If you leave the pa nel, th e columns return to the default order. To move a column, cl ick and hold the column headi[...]

Chapter 3 BCM50 Ma nagement Environme nt 57 BCM50 Administratio n Guide Figure 8 Sor t dialog bo x T abl e 8 Sor t dialog bo x fields Attribute V alue Description Sort By <column name> Ascending/descending Choose the column to uses for sorting table data. This is the first column t he data se t is sorted by. Then By None, <column na me>[...]

58 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Using your keyboard to move around a table Use the <Tab> key or the directio nal arrow keys on your keyboard to move aroun d a table. Saving programming records You can create a programming file that contains the current settings of all or part of your Element Manager data. T[...]

Chapter 3 BCM50 Ma nagement Environme nt 59 BCM50 Administratio n Guide Figure 9 shows an example of a p rogramming record saved in HTML format and Figu re 10 on page 60 shows an example of a programming reco rd saved in Excel spreadsheet format. Figure 9 Progra mming record in HTML f ormat[...]

60 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Figure 10 Progr amming record in an Excel spre adsheet To create this file, you use the Save Programming Reco rd command on the Session men u. The Save Programming Record provides four menu optio ns. Figure 11 shows the menu options availab le. Figure 11 Session selections f or sa [...]

Chapter 3 BCM50 Ma nagement Environme nt 61 BCM50 Administratio n Guide Use the following steps to save the data programming: 1 Select the item on the task navi gation panel for which you want to sa ve the data into an HTML report or Excel workboo k. An item can be a task item, task b ullet, or a folder . 2 Click on Session > device IP addr ess [...]

62 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Element Manager application logging This section describes the logging performed by Element Manager to ge nerate a record of it s tasks. There is usually no need to m onitor Element Manager log activitie s. However, t he log files are available for troubleshooting should issues ari[...]

Chapter 3 BCM50 Ma nagement Environme nt 63 BCM50 Administratio n Guide Figure 13 Application log panel BCM50 integrated launch of related applications BCM50 Voicemail and CallCenter applications ar e managed by CallPilot Manager, and real-time system activity is monitored with the BCM Monitor. All of these applications can be launched through butt[...]

64 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Figure 14 Launch CallPilot Manager b utton You can access the BCM Monitor through the Launch BCM Monitor button under Administration Task > Utilities > BCM Monitor , or you can choose Tools > BCM Monitor . Figure 15 on page 65 shows the location of the Launch BCM Monitor b[...]

Chapter 3 BCM50 Ma nagement Environme nt 65 BCM50 Administratio n Guide Figure 15 Launch BCM Monitor b utton BCM50 feature licensing You require a keycode to enab le software featur es on the BCM. The keyc ode is a 24-digit code that authenticates the feature or bu ndle of features you purchased for you r BCM50. To obtain and load a keycod e you re[...]

66 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Figure 16 BCM50 K e ycode panel BCM50 Help system The following types of help info rmation are available to you in Element Manager to help you understand how to program y our BCM50: • “Menu bar Help” on page 6 6 • “Field-le vel Help” on page 68 • “Context-sensitiv e[...]

Chapter 3 BCM50 Ma nagement Environme nt 67 BCM50 Administratio n Guide Figure 17 BCM50 Element Manage r menu bar help T able 10 Element Manager help elements Help menu opti on Description BCM Web Page and PDF Documents Link to PDF documents located on the BCM50 web page. Contents Opens a browser window that shows the hel p information by contents [...]

68 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Field-level Help When you posit ion the cursor over a field , a pop-up box provides a brief d escription of the information required in the field. Figure 18 shows an example of a field-level help p op-up box. Figure 18 Field-le ve l Help Context-sensitive Help You can view co ntext[...]

Chapter 3 BCM50 Ma nagement Environme nt 69 BCM50 Administratio n Guide Figure 19 Conte xt-sensitiv e HTML page BCM50 common file input/output pr ocesses Many BCM50 tasks require task data to be transferred, to or retrieved from, different destinations or sources. BCM50 can use the fo llowing data repo sitories when transferring or retrieving task [...]

70 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 Table 11 shows the d ata repositories that can be used for transferring task data to or from your BCM50 device du ring a task that requires data input or output. * A vailab le only for On Demand request of a task; no t av ailab le for tasks to be run at a later time. Comparison of [...]

Chapter 3 BCM50 Ma nagement Environme nt 71 BCM50 Administratio n Guide The BCM50 Transferring information on the BCM50 is quick and easy, but does not protect your data in the event of damage to the BCM50. It makes an id eal solution in small en vironments where the BCM50 is the only computer on site, and where no network resources are available. [...]

72 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 SFTP servers The process of using an SFTP server is similar to the proce ss for using an FTP server. However, an SFTP server has a greater level of security than an FTP server, and more credentials are required to use an SFTP server. You must set up and manage security keys and cer[...]

Chapter 3 BCM50 Ma nagement Environme nt 73 BCM50 Administratio n Guide HTTP/HTTPS server HTTP and HTTPS servers are available as an optio n only for software updates. It can b e a good solution if you have many BCM50s that require so ftware updates from a centralized location. See Table 16 for the information required to use an HT TP or HTTPS serv[...]

74 Chapter 3 BCM5 0 Management Envir onment NN40020-600 NN40020-600 • Start Port: 443 • End Port: 443 • Server IP address: The BCM50 LAN IP address • Name: HTTP • Start Port: 80 • End Port: 80 • Server IP address: The BCM50 LAN IP address After these rules are configured, the BCM50 Element Manager can be acc essed from the WAN.[...]

75 BCM50 Administration Guide Chapter 4 BCM50 Security Policies an d Accounts and Privileges BCM50 Security Policies and Acco unts and Privileges allows you to establish system-wide security policies and maintain access security on your system using settings on the Element Manager.This chapter describes th e security policies that you ca n configur[...]

76 Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges NN40020-600 NN40020-600 Figure 20 Security P olicies panel The following table describes the fields on this panel: . T able 17 Secur ity P olicies fields Attribute V alue Description Entry Policy tab Disable telset login check box W hen selected, specifie s when users cannot access t[...]

Chapter 4 BCM50 Security Polic ies and Accounts and Privilege s 77 BCM50 Administration Guide Challenge key Specifies an alphanumeric key. This key is part of the access information your service technician requires to remotely access your system. Defaul t: trust no one. If you change the default string, reta in a record of the new strin g so that N[...]

78 Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges NN40020-600 NN40020-600 Password Complexity Level (telset interface) 1 2 3 4 5 Specifies the number of unique di gits that must be part of a telset password: 0: No complexity checks 1: one unique digit 2: two unique digits 3: three unique digits 4: four unique digits 5: prevent conse[...]

Chapter 4 BCM50 Security Polic ies and Accounts and Privilege s 79 BCM50 Administration Guide Account management drop down menu Specifies the method used for authenticating users when th ey log in. Options are Local Authe ntication and RADIUS. If RADIUS is selected, you must also select the Enabled check box. Server priority Primary Secondary Speci[...]

80 Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges NN40020-600 NN40020-600 Configuring system security policies This section provides procedures for setting system-level security that applies to all configured users, for installing the web server certificate, an d for downloading the SSH key-pair. Use the tabs on the security policie[...]

Chapter 4 BCM50 Security Polic ies and Accounts and Privilege s 81 BCM50 Administration Guide Session Management P olicy tab Use the Session Management Policy tab to perform the following procedure: • “Setting the idle session timeout” on page 88 SSL and SSH P olicy tab Use the SSL and SSH Policy tab to perform the following procedure s: • [...]

82 Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges NN40020-600 NN40020-600 5 Under the Pass wor d Co mp lex it y Level column, enter a number from 1 to 5 that represents the password comple xity le vel requirement, or en ter 0 if no comple xity check is required. F or an alphanumeric password, the le vel is from 0 to 4. F or a numeri[...]

Chapter 4 BCM50 Security Polic ies and Accounts and Privilege s 83 BCM50 Administration Guide 4 In the Locko ut duration box, enter the number of minutes the user is lock ed out after the Lockout counter threshold is reached. 5 In the Lockout counter r eset box, enter the number of minu tes to wait to reset the Lockout counter . Setting pass w or d[...]

84 Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges NN40020-600 NN40020-600 If you use RADIUS for authenticating and author izing users, and the RADIUS servers are not in-service or a re out-of-contact, the BCM will revert to using local authentication. When you select RADIUS as the authentication method, user IDs and passwords will b[...]

Chapter 4 BCM50 Security Polic ies and Accounts and Privilege s 85 BCM50 Administration Guide 3 Click on the Configuration tab in the details area and enter the follo wing attributes: 4 Repeat steps 2 and 3 to co nfigure th e secondary server . Vendor specific attributes The BCM requires Vend or Specific Attributes (VSA s) to be present in RADIUS c[...]

86 Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges NN40020-600 NN40020-600 T able 19 Attr ibutes in an A CCESS-A CCEPT message BCM requires the RADIUS server to provide on e or more privilege levels when the user authentication is accepted. Table 2 0 lists the privilege levels. Thes e must be provided as a 32-bit integer in big endia[...]

Chapter 4 BCM50 Security Polic ies and Accounts and Privilege s 87 BCM50 Administration Guide T able 20 Pr ivilege le ve ls Privilege name V alue Description V oiceMailAdmin 0 Voice Ma il Administrator Contact Center 1 MMCC - Administrator SBAInstaller 2 Set Based Administrator Level 4 SBASystemCoord 3 Set Based Administrator Level 3 SBASystemCoord[...]

88 Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges NN40020-600 NN40020-600 Setting the idle session timeout You can use the idle session timeo ut feature to automatically log out users who have be en inactive for a specified period of time. Fo llow this procedure to specify th e period of time before inactive sessions are timed out. [...]

Chapter 4 BCM50 Security Polic ies and Accounts and Privilege s 89 BCM50 Administration Guide T ransferring an SSH Ke y-P air Transferring an SSH Key-Pair allows the administra tor to download a public security certificate or an SSH key-pair. The new certificate must be installed on each sftp server the BCM50 communicates with to ensure a secure co[...]

90 Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges NN40020-600 NN40020-600 Job Aid These links provide navigation to the sections of the panel for each user management item : Adding a ne w user account Administrators can create us er accounts when the BCM is configured to au thenticate users locally. After you create a new user accou[...]

Chapter 4 BCM50 Security Polic ies and Accounts and Privilege s 91 BCM50 Administration Guide 3 In the Add Account dialog box, enter a descri ption of the account in the Description fie l d. 4 Enter the user’ s identifier in the User ID fie l d . 5 In the User password field, enter the user’ s password. 6 In the Confirm passw ord dialog box, en[...]

92 Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges NN40020-600 NN40020-600 Adding callbac k f or a dial-up user As an administrator, you can provide callback acces s to a user who is accessing the s ystem through a dial-up co nnection. To add callback for a dial-up user 1 Select Configuration, Administrato r Access, Accounts and Priv[...]

Chapter 4 BCM50 Security Polic ies and Accounts and Privilege s 93 BCM50 Administration Guide To delete a user account 1 Select Conf iguration, Administrator Access, Accounts and Privileges , and click the V iew by Account tab . 2 Select a user on the Accounts table. 3 Click the Delete button. 4 In the confirmation box, click Ye s to remove the use[...]

94 Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges NN40020-600 NN40020-600 3 Enter a ne w password that conforms with the sy stem password policies, which are defined by the administrator during system setup. A confirmation dialog box appears. 4 In the confirmation dialog box, enter the new passw ord again. 5 Click OK . The password [...]

Chapter 4 BCM50 Security Polic ies and Accounts and Privilege s 95 BCM50 Administration Guide To modify group privileges 1 Select Conf iguration, Administrator Access, Ac counts and Privileges, V iew by Groups tab . 2 Select a group and then click the General tab . 3 T o remove pri vileges, cl ick on the Group Pri vileges tab, select one or more gr[...]

96 Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges NN40020-600 NN40020-600 Re-enable a loc ked-out user As the administrator you can re-enable a locked-out user when the user has exceeded the login retry threshold. The system shows an enab led check box under th e Locked Out column on the Accounts table. To release a lo cked-out user[...]

Chapter 4 BCM50 Security Polic ies and Accounts and Privilege s 97 BCM50 Administration Guide Enabling and disab ling exc lusive access As the administrator, you can enable or disable exclusive ac cess for special activities or maintenance. The administrator p erforming main tenance tasks can lock the system during the maintenance period. When you [...]

98 Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges NN40020-600 NN40020-600 After you create an accoun t, you can assign groups to that account. Groups are sets of privileges based on user tasks or roles. For example, if you have a user who is responsible for remote monitoring, you can create an account for that us er and then assign [...]

Chapter 4 BCM50 Security Polic ies and Accounts and Privilege s 99 BCM50 Administration Guide Default pass w or ds The following table lists the av ailable default passwords for th e Element Manager interface, the telset interface, and the voice mail interface. *This account is not created by default. Y ou must add a voicemail account using F9*8. N[...]

100 Chapter 4 BCM50 Securit y Policies and Accounts and Privi leges NN40020-600 NN40020-600 Contact Center Contact Center Only access to the Co ntact Centre application is availab le if this is the only group assigned to a u ser account. Contact Center access pr ivileges on page 101 CDR Application CDRApp Only access to the call detai l record func[...]

Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges 101 BCM50 Administration Guide Default access privileges exc luding set-based privileges The group privileges further refine access availability to groups an d users. You can assign more than one privilege to a group and more th an one group to a user account. The group with the most pr[...]

102 Chapter 4 BCM50 Securit y Policies and Accounts and Privi leges NN40020-600 NN40020-600 • W eb - User Applications Security acc ess privileges • EM - CONFIG - Administrator Acces s - Current User • EM - CONFIG - Administrator Access - Accounts and Privileges • EM - CONFIG - Administrator Acces s - Security Policies • EM - CONFIG - Adm[...]

Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges 103 BCM50 Administration Guide BCMMonitor Appl access privileges • EM - CONFIG - Administrator Acces s - Current User • EM - ADMIN - Utilities - BCM Monitor • W eb Documentation - User Documentation • BCM50 Applications - Applications - BCM Monitor • W eb - User Applications C[...]

104 Chapter 4 BCM50 Securit y Policies and Accounts and Privi leges NN40020-600 NN40020-600 • W eb Application Download - W eb Download - Desktop Assistant • W eb Application Download - W eb Download - Desktop Assistant Pro • W eb Application Download - W e b Download - 2050 Soft Phone • W eb Application Download - W eb Do wnload - Person a[...]

Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges 105 BCM50 Administration Guide Remote Access access privileges • EM - CONFIG - Administrator Acces s - Current User • EM - CONFIG - Administrator Acces s - SNMP • EM - CONFIG - Administrator Acces s - Dial In • EM - CONFIG - Administrator Acces s - Dial Out • EM - ADMIN - Gene[...]

106 Chapter 4 BCM50 Securit y Policies and Accounts and Privi leges NN40020-600 NN40020-600 • EM - ADMIN - T elephone Metrics - all • EM - ADMIN - Utilities - BCM Monitor • EM - ADMIN - Utilities - Reboot • EM - ADMIN - Software Management - all as read only • W eb Documentation - User Documentation Backup Operator s access privileges •[...]

Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges 107 BCM50 Administration Guide Alarm Viewer access privileges • EM - CONFIG - Administrator Acces s - Current User • EM - ADMIN - General - Alarm • EM - ADMIN - General - Alarm Setting • EM - ADMIN - General - Inventory • W eb Documentation - User Documentation • W eb - User[...]

108 Chapter 4 BCM50 Securit y Policies and Accounts and Privi leges NN40020-600 NN40020-600 ISDN dial out access privileges • EM - CONFIG - Administrator Acces s - Current User • W eb Documentation - User Documentation • W eb - User Applications • PPP dial out via ISDN WAN dial in access privileges • EM - CONFIG - Administrator Acces s - [...]

Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges 109 BCM50 Administration Guide T elset access security You can use the Telset administration interface (FEA TURE 9*8) to activate or deactivate the telset default access user accounts. You can also use this interface to change the password for these accounts. For further information ab [...]

110 Chapter 4 BCM50 Securit y Policies and Accounts and Privi leges NN40020-600 NN40020-600 T elset group access privileges There are four set-based group access privileges . These are listed in order of greatest to least access privileges with SBA - Installer bein g the group with th e greatest privileges. SBA - Installer group access privileges ?[...]

Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges 111 BCM50 Administration Guide • Primarily , you can block un authorized access by ensu ring that you change all default passwords once the system is set up and verified. • Y ou can also block user access by simply changi ng the password. Note that you must retain a record of the pa[...]

112 Chapter 4 BCM50 Securit y Policies and Accounts and Privi leges NN40020-600 NN40020-600 Figure 21 Accounts and Privileges: Current Account pa nel Table 24 describes each field on the Current Account context panel. T able 24 Current Account fie lds Attribute V alue Description Account Notifications read-only This field displays account notificat[...]

Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges 113 BCM50 Administration Guide Account Management read-only Displays the method used to authen ticate the user session: local authentica tion, or centra lized authenticatio n through a RADIUS server. Exclusive ac cess time remaining numeric minutes Specifies the a mount of time left bef[...]

114 Chapter 4 BCM50 Securit y Policies and Accounts and Privi leges NN40020-600 NN40020-600 View b y Accounts The View by Accounts conte xt panel contains the table that defines individual user accounts. On these panels, you define ho w the system identifies the user. You also define what privileges the user has by assigning the user to groups. You[...]

Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges 115 BCM50 Administration Guide Table 25 describes each field on the View by Accounts panel. If you select a user on the Users list, tw o more panels appear in the lower frame: • The General panel allo ws you to see th e current status of the account. See “V iew by Accounts: General?[...]

116 Chapter 4 BCM50 Securit y Policies and Accounts and Privi leges NN40020-600 NN40020-600 View b y Accounts: General The General pa nel provides user accoun t information and accoun t control settings. Table 26 describes each field on this panel. View b y Accounts: Remote Access The Remote Access panel prov ides callback settings for verifying us[...]

Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges 117 BCM50 Administration Guide View b y Accounts: Histor y The History panel provi des user account and login histories and account control settings. Table 28 describes each field on this panel. View b y Accounts: Group Member ship The Group Mem bership panel a llow s you to associate t[...]

118 Chapter 4 BCM50 Securit y Policies and Accounts and Privi leges NN40020-600 NN40020-600 View b y Groups The View by Groups panel allo ws you to add or delete members from gro up profiles. The Groups panel lists all the groups currently available in the system. Table 30 describes each field on this panel. For more details about groups, re fer to[...]

Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges 119 BCM50 Administration Guide Last modified Modified by read-only Spe cifies the last date the group account was changed Specifies the user wh o performed the changes Group Privileges: Priv ileges Descripti on read-onl y Lists th e s ystem access privileges that are allowed to members [...]

120 Chapter 4 BCM50 Securit y Policies and Accounts and Privi leges NN40020-600 NN40020-600 View b y Groups: Member s For a selected group in the Groups table ( “View by Grou ps” on page 118 ), you can use the Members panel to assig n the group to existing user accounts and to view which acc ounts have the selected group assigned. Table 32 desc[...]

Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges 121 BCM50 Administration Guide • DHCP server •R o u t e r • V oice messaging • LAN CTE Security on Administration panels •A l a r m s • Alarm settings • SNMP trap destinations • Service mana ger • Backup and Restore • Logs • Software Man agement Security on Appl ic[...]

122 Chapter 4 BCM50 Securit y Policies and Accounts and Privi leges NN40020-600 NN40020-600 Security audits A security log file is created at system startup to record us er logins and transactions. This log is rolled each day and kept u ntil the maximum log size is reached. When the maximum size is reached, the oldest reco rd is de leted to make ro[...]

Chapter 4 BCM50 Secur ity Policies and Accounts and Privileges 123 BCM50 Administration Guide • Do you require the added security of a private SSL certificate? Firewalls Secured communications over a WAN require fi rewall protection. Depend ing on the hardware being used and the type of security being employe d, specific firewall rules must be se[...]

124 Chapter 4 BCM50 Securit y Policies and Accounts and Privi leges NN40020-600 NN40020-600 Security cer tificate The BCM50 is delivered with a generic SSL securit y certificate. The self-sig ned ce rtificate that is included in BCM enables SSL en cryption functionality, providing the necessary encryption keys. There is also a facility to generate [...]

125 BCM50 Administration Guide Chapter 5 Using the BCM50 Hardware Inventory This chapter describes how to use the BCM50 Hard ware Inventory. The Ha rdware Inventory task in the Element Manager disp lays information about th e BCM50 system, including: • connected e xpansion units • populated Media Bay Modules (MBMs) • attached telephone de vic[...]

126 Chapter 5 Using the BCM50 Hard ware Inventor y NN40020-600 NN40020-600 Vie wing and updating information about the BCM50 system You can view and update certain information about the BCM50 main unit using the System tab on the Hardware Inventory pa nel. The System tab is divided into three areas: •M a i n u n i t • BCM50 system expansion •[...]

Chapter 5 U sing the BCM 50 Hardware Inventory 127 BCM50 Administration Guide 4 If you want to add or update the asset ID for the BCM50 main unit, ente r an asset ID in the Customer Asset ID fi e ld . Figure 23 Hardw are In v entory Viewing and updating BCM50 s ystem e xpansion inf ormation The BCM50 sy stem expans ion area in the S ystem tab provi[...]

128 Chapter 5 Using the BCM50 Hard ware Inventor y NN40020-600 NN40020-600 To view or update BCM50 s ystem expansion information 1 In the BCM Element Mana ger, connect to a BCM50 device. 2 Select Administration , General , Hardwar e In ventory . The Hardware In ventory panel opens, and displays the BCM50 Syste m tab . 3 V iew the information displa[...]

Chapter 5 U sing the BCM 50 Hardware Inventory 129 BCM50 Administration Guide To view or update other inf orm ation about the BCM50 main unit 1 In the BCM50 Element Manager , connect to a BCM50 de vice. 2 Select Administration , General , Hardwar e In ventory . The Hardware In ventory panel opens. The B CM50 System tab is displayed. 3 V iew the inf[...]

130 Chapter 5 Using the BCM50 Hard ware Inventor y NN40020-600 NN40020-600 Figure 24 Hardware Inv entor y Devices tab To view information about attached devices 1 In the BCM50 Element Manager , connect to a BCM50 de vice. 2 Select Administration , General , Hardwar e In ventory . The Hardware In ventory panel opens. 3 Click the Devices tab . 4 V ie[...]

Chapter 5 U sing the BCM 50 Hardware Inventory 131 BCM50 Administration Guide Table 37 lists the fields displayed in the Additiona l Information tab. Items marked as read-only are detected by the BCM. For items that are not auto-detected, the Element Manager provide s checkboxes, pull-down menus, and fields that th e administrator can populate to i[...]

132 Chapter 5 Using the BCM50 Hard ware Inventor y NN40020-600 NN40020-600 Figure 25 Hardw are Inv entor y Additional Inf or mation tab To view additional informat ion about the BCM50 hardware inventory 1 In the BCM50 Element Manager , connect to a BCM50 de vice. 2 Select Administration , General , Hardwar e In ventory . The Hardware In ventory pan[...]

133 BCM50 Administration Guide Chapter 6 Managing BCM50 with SNMP SNMP (Simple Network Manageme nt Protocol) is a set of protocols for managing complex networks. SNMP-compliant devices , called agents, store meta-dat a in Management Information Bases (MIBs) and provide this data to S NMP requesters. You can use external SNMP clients, such as HP Ope[...]

134 Chapter 6 M anaging BCM50 with SNMP NN40020-600 NN40020-600 BCM50 supports read-only SN MP requests, even fo r SNMP variables that display as read-write. BCM50 does not support configur ation opera tions through SNMP. Variables that are not supported are displayed as “0”. Configuring r outers to use Element Mana ger with SNMP Before you use[...]

Chapter 6 Man aging BCM50 with SNM P 135 BCM50 Administration Guide • Server IP address: The BCM50 LAN IP address. This rule means that all TCP/IP traffic to port 161, which is t he BCM50 ’s SNMP agent port, will be forwarded to the BCM50 for processing. Configuring the SN MP router por t By default, both the BCM50 and the BCM50 router attempt [...]

136 Chapter 6 M anaging BCM50 with SNMP NN40020-600 NN40020-600 You can create a list of SNMP managers who are permitted to query the BCM50 system by specifying their IP addresses. If you have sp ecified SNMP managers, the BCM50 SNMP agent will respond only to SNMP requests from those IP devices. To configure the BCM50 SN MP agent 1 Start the Eleme[...]

Chapter 6 Man aging BCM50 with SNM P 137 BCM50 Administration Guide 5 Configure SNMP settings. The follo wing combinations of SNMP v ersions are allo wed: — Option 1: SNM P v1, SNMP v2 and SNMP v3. — Option 2: SNMP v 3 only . This option p rovid es more stringent security protection than option 1 does. — Option 3: SNM P v2 and SNMP v1. 6 Clic[...]

138 Chapter 6 M anaging BCM50 with SNMP NN40020-600 NN40020-600 5 Configure the manager list attributes. 6 Click the OK button. To delete an SNMP manager 1 Click the Configuration tab . 2 Open the Administrator Access folder , and then click SNMP . 3 Click the General tab . The General panel is displayed. 4 In the SNMP Manager List area, select a m[...]

Chapter 6 Man aging BCM50 with SNM P 139 BCM50 Administration Guide You can define the value of a comm unity string, as well as the type of access. You can a lso delete a community string. To add a community string 1 Click the Configuration tab . 2 Open the Administrator Access folder , and then click SNMP . 3 Click the Community Str ings tab . The[...]

140 Chapter 6 M anaging BCM50 with SNMP NN40020-600 NN40020-600 Configuring service access points Service access points are associated with the enhanc ed security and privacy features of SNMP v3. The Service Access Point tab is not visible if SNMPv3 is not selected on the SNMP General Settings tab. You can view and config ure the following parame t[...]

Chapter 6 Man aging BCM50 with SNM P 141 BCM50 Administration Guide To configure pass phrases for a service access point 1 Click the Configuration tab . 2 Open the Administrator Access folder , and then click SNMP . 3 Click the Service Access Points tab . The Service Access P oints panel is displayed. 4 Click Add . The Add Service Access Point dial[...]

142 Chapter 6 M anaging BCM50 with SNMP NN40020-600 NN40020-600 3 Click the Service Access Points tab . The Service Access P oints panel is displayed. 4 In the Service Access Points table, select a service access point. 5 Click the Delete button. A confirmation dialog box opens. 6 Click the Ye s button. The selected service access point is deleted [...]

Chapter 6 Man aging BCM50 with SNM P 143 BCM50 Administration Guide 3 Click the SNMP T rap Destinations tab . The SNMP T rap Destinations panel is displayed. 4 Click the Add button. The Add T rap Destination dialog box o pens. 5 Configure the Add T rap Destination attrib utes. 6 Click the OK button. The ne w trap destination is displayed in the T r[...]

144 Chapter 6 M anaging BCM50 with SNMP NN40020-600 NN40020-600 3 Click the Modify button. The Modify T rap Destination dialog bo x opens. 4 Configure the Modify T rap Destination attrib utes. 5 Click the OK button. The modif ied trap destina tion is displayed in the T rap Destinations table. To delete a trap destination 1 Select Conf iguration >[...]

Chapter 6 Man aging BCM50 with SNM P 145 BCM50 Administration Guide To configure auto-SNMP dialout 1 Click the Configuration tab . 2 Open the Resources folder , and then click Network Interface . 3 Click the Dial-out Parameters tab . The Dial-out P arameters panel is d isplayed. 4 In the Dial-out Number field, enter a phone number for the mo dem to[...]

146 Chapter 6 M anaging BCM50 with SNMP NN40020-600 NN40020-600[...]

147 BCM50 Administration Guide Chapter 7 Using the BCM Fault Management System This chapter contains information about managi ng alarms generated by the BCM system and administering alarm settings. The chapter provides info rm ation about the following: • an overview of BCM fault manag ement tools • an overview of BCM alarms • alarms and log [...]

148 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 About BCM alarms Alarms are generated by software components that are running on the BCM system, and cover BCM services and applications. Each component has a range of alarm IDs, so that each BCM alarm has a unique alarm ID. Table 47 lists the components and the alarm ID r[...]

Chapter 7 Using the BCM Fault Management System 149 BCM50 Administration Guide Alarms and log files All alarms that appear in the BCM Elemen t Manager Alarms Panel are logged in the alarms.systemlog file. This file is capped at 1 MB in size; when the file reaches this size, a new alarms.systemlog file is started. The BCM keeps the current file as w[...]

150 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 Administering alarms Alarm information can be delivered to you by any of the following means: • the Alarms P anel in the BCM Element Manager • the Alarm Banner in the BCM Element Manager • the alarm se t (core telephony alarms only) • Simple Network Management Prot[...]

Chapter 7 Using the BCM Fault Management System 151 BCM50 Administration Guide To view an alarm When you view an alarm on the alarms pane l, you ca n change the order of the columns in the table and you can sort alarms. For example, you may want to sort alarms by Component ID and Alarm ID. 1 Click the Administration tab . 2 Open the General folder [...]

152 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 3 On the Alarms panel, click the Clear Alarm Log button. The Alarms table is cleared. An y ne w alarms will be displayed after the ne xt alarm polling interv al. Using the Alarm Banner You can use the Alarm Banner in the BCM Elemen t Manager to view current alarm counts an[...]

Chapter 7 Using the BCM Fault Management System 153 BCM50 Administration Guide Each alarm severity counter has a graph, which re presents a data sample of the last 20 polling intervals. The graph has a color to indicate a data change. The colors are as follows: The system polls for new alarms every 30 seconds by default. If you clear the alarm log [...]

154 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 Figure 26 shows an example of an alarm on the alarm set. Figure 26 Alarm set alar m To specify the alarm set 1 Click the Configuration tab . 2 Open the Te l e p h o n y folder . 3 Open the Global Settings folder , and then click the F eatur e Settings task. The F eatur e S[...]

Chapter 7 Using the BCM Fault Management System 155 BCM50 Administration Guide Using the BCM Element Manager, you can reset the Status LEDs o n the front pane l of the BCM to a normal state. To reset the Status LED 1 Click the Administration tab . 2 Open the General folder , and then click the Alarms task. The Alarms panel ope ns. 3 On the Alarms p[...]

156 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 • the maximum number of alarms to display in the Alarms P anel (from 50 to 400) • whether to enable or disable SNMP traps for se lected alarms; b y default, all Critical and Major alarms are sent as SNMP traps if you hav e specif ied one or more trap destinations • w[...]

Chapter 7 Using the BCM Fault Management System 157 BCM50 Administration Guide 4 The Enable Alarm Set column indicates whether the alarm will display on the alarm set. To test an alarm 1 Click the Administration tab . 2 Open the General folder , and then click the Alarm Settings task. The Alarm Settings panel opens. 3 In the Alarms table, select an[...]

158 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 6 35 critical Core Telephony Core Telephony - Media Bay Module firmware download failure. Power down the system and check the expansion chassis connections. Check for corresponding alarm 31 or 79 to determine whi ch module is having issues. If problem persists replace corr[...]

Chapter 7 Using the BCM Fault Management System 159 BCM50 Administration Guide 12 42 critical Core Telephony Core Telephony - "Loss of Frame" long term alarm threshold has been exceeded on th e DTM. Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. Get your n[...]

160 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 17 47 critical Core Telephony Core Telephony - "Remote Ala rm Indication" long term alarm threshold has been exceeded on the DTM. Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. Ge[...]

Chapter 7 Using the BCM Fault Management System 161 BCM50 Administration Guide 25 63 critical Core Telephony Core Telephony - No DTMF receivers available. If this happens more than once in a 5 minute span check that any auto answer or DISA configured trunks are operating properly. If they are not operating properly reboot the system and contact you[...]

162 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 33 79 critical Core Telephony Core Telephony - ASM firmware download error. Power down the system and check the ASM hardware and the expansi on chassis connections. If problem persists replace the ASM or expansion chassis hardware. Yes Yes Yes Yes 34 194 critical Core Tele[...]

Chapter 7 Using the BCM Fault Management System 163 BCM50 Administration Guide 41 270 minor Core Telephony Core Telephony - Set initialization error from an invalid message from the set. If the event occurs more than once in a 5 minute span then disconnect the set in question. If problem stops replace set and check cable between set and system. Yes[...]

164 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 46 326 minor Core Telephony Core Telephony - "Slip Underflow" short term alarm threshold has been exceeded on th e DTM. The module is in a no-new-calls state. Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to[...]

Chapter 7 Using the BCM Fault Management System 165 BCM50 Administration Guide 50 330 minor Core Telephony Core Telephony - "Loss of Frame" short term alarm threshold has been exceeded on th e DTM. The module is in a no-new-calls state. Check your cabling from any DTM modules to the external network and run loopback tests on the circuit t[...]

166 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 54 334 minor Core Telephony Core Telephony - "Alarm Indicati on" short term alarm threshold has been exceeded on th e DTM. The module is in a no-new-calls state. Check your cabling from any DTM modules to the external network and run loopback tests on the circuit[...]

Chapter 7 Using the BCM Fault Management System 167 BCM50 Administration Guide 61 639 minor Core Telephony Core Telephony - CAP/KIM error while retrieving key information. Check the system for CAP/KIM modules and reset them. If the problem persists contact your local support group. Yes No No No 62 799 minor Core Telephony Core Telephony - ISDN call[...]

168 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 76 2300 critical Software Updates Software Update - Software update failed to apply. Contact your local support group. Yes Yes Yes Yes 77 2301 major Software Updates Software Update - Software update failed to transfer files. Retry software update and if problem persists c[...]

Chapter 7 Using the BCM Fault Management System 169 BCM50 Administration Guide 88 6010 critical Date and Time Date and Time - Real time clock on system not working properly. Don't reboot the system and contact your local support group. Yes Yes Yes Yes 89 8001 critical Modem Call Control Modem Call Control - MCC stopped unexpectedly. Reboot sys[...]

170 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 104 8018 information Modem Call Control Modem Call Control - MCC Incoming Call on Busy Modem [%s]. No Action Required. Yes No No No 105 8019 information Modem Call Control Modem Call Control - MCC Attempt to Connect to a Disabled Modem [%s]. No Action Required. Yes No No N[...]

Chapter 7 Using the BCM Fault Management System 171 BCM50 Administration Guide 119 8040 Warning Modem Call Control Modem Call Control - MCC Failed to Open Prompts Library. NNU Return Code = %ld. Contact your local support group. Yes No No No 120 8041 information Modem Call Control Modem Call Control - MCC Modem DN changed in admin. No Action Requir[...]

172 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 128 10007 critica l Service Manager Service Manager - Call Detail Recording Servi ce (CDRService) has stopped unexpectedly. Service Manager is attempting to restart the service. Check for corresponding alarm 10107 or 10307. If service doesn't restart then reboot syste[...]

Chapter 7 Using the BCM Fault Management System 173 BCM50 Administration Guide 134 10012 critica l Service Manager Service Manager - Line Monitor Service (lms) has stopped unexpectedly. This will affect the Line Service Manager - Monitor in BCM Monitor. Service Manager is attempting to restart the service. Check for corresponding alarm 10112 or 103[...]

174 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 139 10017 critica l Service Manager Service Manager - Keycode Service (cfsserver) has stopped unexpectedly. This will affect the ability to enter any new keycodes. Service Manager is attempting to restart the service. Check for corresponding alarm 10117 or 10317. If servic[...]

Chapter 7 Using the BCM Fault Management System 175 BCM50 Administration Guide 145 10024 critica l Service Manager Service Manager - IP Terminal Service (EchoServer) has stopped unexpectedly. This will affect IP terminals from operating properly. Service Manager is attempting to restart the service. Check for corresponding alarm 10124 or 10324. If [...]

176 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 157 10102 critica l Service Manager Service Manager - CallPilot has stopped unexpectedly and could not be restarted by service manager. Reboot system and contact your local support group. Yes Yes Yes Yes 158 10103 critica l Service Manager Service Manager - IP Terminal Ser[...]

Chapter 7 Using the BCM Fault Management System 177 BCM50 Administration Guide 165 10109 critica l Service Manager Service Manager - Modem Call Control (modemcc) has stopped unexpectedly and could not be restarted by service manager. This will affect Dial-In and Dial-Out using the integrated modem. Reboot system and contact your local support group[...]

178 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 171 10115 critica l Service Manager Service Manager - Media Gateway Server (mgs) has stopped unexpectedly and could not be restarted by service manager. This will affect all IP Telephony. Reboot system and contact your local support group. Yes Yes Yes Yes 172 10116 critica[...]

Chapter 7 Using the BCM Fault Management System 179 BCM50 Administration Guide 176 10120 critica l Service Manager Service Manager - Web Server (httpd) has stopped unexpectedly and could not be restarted by service manager. This will affect the onbox web pages, downloads and documentation. Reboot system and contact your local support group. Yes Yes[...]

180 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 185 10129 critica l Service Manager Service Manager - Doorphone service (BCM_Doorphone) has stopped unexpectedly and could not be restarted by service manager. This will affect the ability to use a doorphone on the system. Reboot system and contact your local support group[...]

Chapter 7 Using the BCM Fault Management System 181 BCM50 Administration Guide 193 10203 Wa rning Service Manager Service Manager - IP Terminal Service (UTPS) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect service on all IP[...]

182 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 198 10208 Wa rning Service Manager Service Manager - Voice Application Interface Service (ctiserver) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affec[...]

Chapter 7 Using the BCM Fault Management System 183 BCM50 Administration Guide 203 10212 Wa rning Service Manager Service Manager - Line Monitor Service (lms) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect the Line Monitor [...]

184 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 207 10216 Wa rning Service Manager Service Manager - Persistent Data Repository (Pdrd) has been stopped either due to u ser action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect any managem[...]

Chapter 7 Using the BCM Fault Management System 185 BCM50 Administration Guide 211 10220 Wa rning Service Manager Service Manager - Web Server (httpd) has been stopped either due to u ser action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect the onbox web pages, dow[...]

186 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 215 10225 Wa rning Service Manager Service Manager - IP Terminal Firmware upload Service (UftpServer) has been stopped either due to u ser action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will aff[...]

Chapter 7 Using the BCM Fault Management System 187 BCM50 Administration Guide 225 10301 Information Service Manager Service Manager - Core Telephony has been successfully restarted. No Action Required. Yes No No No 226 10302 Information Service Manager Service Manager - CallPilot has been successfully restarted. No Action Required. Yes No No No 22[...]

188 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 237 10313 Information Service Manager Service Manager - Media Services Manager (Msm) has been successfully restarted. No Action Required. Yes No No No 238 10314 Information Service Manager Service Manager - Media Path Server (mps) has been successfully restarted. No Action[...]

Chapter 7 Using the BCM Fault Management System 189 BCM50 Administration Guide 249 10325 Information Service Manager Service Manager - IP Terminal Firmware upload Service (UftpServer) has been successfully restarted. No Action Required. Yes No No No 253 10329 Information Service Manager Service Manager - Doorphone service (BCM_Doorphone) has been s[...]

190 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 268 11004 Information Platform Status Monitor Platform Status Monitor - Memory recovered. No Action Required. Recovery alarm for corresponding alarm 11202 Yes No No No 269 11005 Information Platform Status Monitor Platform Status Monitor - CPU load recovered. No Action Req[...]

Chapter 7 Using the BCM Fault Management System 191 BCM50 Administration Guide 282 11203 minor Platform Status Monitor Platform Status Monitor - CPU load above threshold. Use BCM Monitor for real-time view of CPU activity. Monitor for alarm 11005 to indicate CPU recovered. If problem persists, contact local support group. Yes No No No 283 11204 maj[...]

192 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 293 11400 minor Platform Status Monitor Platform Status Monitor - Power %#% Failed. Verify that external power is per operational limits. If alarm persists, contact your local support group. Yes No No No 295 11405 critica l Platform Status Monitor Platform Status Monitor -[...]

Chapter 7 Using the BCM Fault Management System 193 BCM50 Administration Guide 307 12008 warning Backup and Restore Backup and Restor e - Backup file is not recognizable. Try a different backup file. Yes No No No 308 12009 major Ba ckup and Restore Backup and Restor e - Could not connect to the ftp site. Check your connection configuration paramete[...]

194 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 321 12022 major Ba ckup and Restore Backup and Restor e - File is not recognizable. The signature is the wrong length. Use a different backup file and if problem persists contact your local support group Yes Yes Yes Yes 322 12023 major Ba ckup and Restore Backup and Restor[...]

Chapter 7 Using the BCM Fault Management System 195 BCM50 Administration Guide 335 12036 warning Backup and Restore Backup and Restor e - Backup file is not recognizable. Use a different backup file and if problem persists contact your local support group Yes No No No 336 12037 minor Ba ckup and Restore Backup and Restor e - Internal error. Attempt[...]

196 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 367 13007 warning UPS UPS - Reached remaining time percentage li mit on batteries. No Action Required. Yes No No No 368 13008 warning UPS UPS - Failed to kill the power! Attempting a REBOOT! Check USB connection to UPS. Yes No No No 369 13009 Information UPS UPS - Initiati[...]

Chapter 7 Using the BCM Fault Management System 197 BCM50 Administration Guide 387 17005 Information System Set Based Admin System Set Based Admin - UserId=X, user accoun t deleted successfully, Dn=Y. No Action Required. Yes No No No 388 17006 Information System Set Based Admin System Set Based Admin - UserId=X, password changed successfully, Dn=Y.[...]

198 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 401 17120 warning System Set Based Admin System Set Based Admin - Key code activation failed. Log back into System Set based admin to verify change. If problem persists contact your local support group. Yes No No No 402 17121 warning System Set Based Admin System Set Based[...]

Chapter 7 Using the BCM Fault Management System 199 BCM50 Administration Guide 412 30100 major System Authenticatio n System Authentication - User Locked out. Check user acco unt for potential security issues. Yes Yes Yes Yes 413 30101 information System Authenticatio n System Authentication - User Lockout ended. No Action Required. Yes No No No 41[...]

200 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 430 31006 critica l Keycodes Keycodes - invalid license file. Restore licensing file or enter keycodes again. Yes Yes Yes Yes 431 31007 critica l Keycodes Keycodes - unknown license fi le status. Restore licensing file or enter keycodes again. Yes Yes Yes Yes 432 31019 war[...]

Chapter 7 Using the BCM Fault Management System 201 BCM50 Administration Guide 448 40003 critica l Media Services Manager MSM - Unable to communicate with DSP. Reboot system and if problem persists contact your local support group. Yes Yes Yes Yes 449 40004 warning Media Services Manager MSM - DSP audit failed. Contact your local support group. Yes[...]

202 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 466 43008 information Vo ice CTI Voice CTI - More than 20 percent voice file spa ce available. No Action Required. Yes No No No 467 43009 warning Voice CTI Voice CTI - Less than 20 percent voice file spa ce available. Check voice mailboxes for excessi ve messa ges and if p[...]

Chapter 7 Using the BCM Fault Management System 203 BCM50 Administration Guide 501 50006 critica l Unistim Terminal Proxy Server UTPS failed to establish a link to the SRG proce ss. Aborting with error << errorCode. Contact your local support group. Yes Yes Yes Yes 502 50007 critica l Unistim Terminal Proxy Server UTPS opened a link with the [...]

204 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 510 50015 critica l Unistim Terminal Proxy Server The UTPS couldn't find the network adaptor that is bound to the published IP address - aborting. Contact your local support group. Yes Yes Yes Yes 511 50050 critica l Unistim Terminal Proxy Server The UTPS experienced [...]

Chapter 7 Using the BCM Fault Management System 205 BCM50 Administration Guide 523 50108 major Unistim Terminal Proxy Server Error << errorCode << writing advertisement logo << logo<< to PDR. Contact your local support group. Yes Yes Yes Yes 524 50109 major Unistim Terminal Proxy Server Error << errorCode << [...]

206 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 536 50121 major Unistim Terminal Proxy Server Attempt to Hot Desk << dnToHig hjack << from << HighjackerDn << has failed because 'stand-by Hot Desking service' could be started [Debug information << sessionId << << errorC[...]

Chapter 7 Using the BCM Fault Management System 207 BCM50 Administration Guide 547 50198 major Unistim Terminal Proxy Server Application::Run caught exception: << exceptionType << FORCING EMERGENCY SHUTDOWN. Contact your local support group. Yes Yes Yes Yes 548 50300 information Unistim Terminal Proxy Server ** Running the DEBUG version[...]

208 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 558 50502 warning Unistim Terminal Proxy Server Packet Loss Violation Warn ing: <>, near DN: <>, source IP: <>, source port: <>, destination IP: <> , destination port: <>, cT <>,eT <>,nLR <>,dR <>,bD <>,bL &[...]

Chapter 7 Using the BCM Fault Management System 209 BCM50 Administration Guide 563 50507 information Unistim Terminal Proxy Server Round Trip Delay Violation Cleared: <>, near DN: <>, source IP: <>, source port: <>, destination IP: <> , destination port: <>, cT <>,eT <>,nLR <>,dR <>,bD <[...]

210 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 568 51010 warning VoIP Gateway VoIP Gateway configuration parameters not found. Restore a known good backup into the system . If the problem persists contact your local support group. Yes No No No 569 51014 information VoIP Gateway VoIP Gateway succeeded to ping gatekeeper[...]

Chapter 7 Using the BCM Fault Management System 211 BCM50 Administration Guide 585 52003 critica l Media Path Server MPS unable to open FUMP channels. MPS service aborted. Contact your local support group. Yes Yes Yes Yes 586 52004 critica l Media Path Server MPS FUMP channel not ready. MPS service aborted. Contact your local support group. Yes Yes[...]

212 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600 604 53010 critica l Media Gateway Server MGS MediaTransport: Transport mismatch <details>. Contact your local support group. Yes Yes Yes Yes 605 53011 critica l Media Gateway Server MGS MsmProxy:: <interface> returned error <error>. Contact your local sup[...]

Chapter 7 Using the BCM Fault Management System 213 BCM50 Administration Guide 619 57008 warning Survivable Remote Gateway Survivable Remote Gateway - DN:XXX, Local Mode – Main Office Parameters Not Provisioned. Check your local configuration in the system. Yes No No No 620 57250 minor Su rvivable Remote Gateway Survivable Remote Gateway - DN:XXX[...]

214 Chapter 7 Using the BCM Fault Ma nagement System NN40020-600 NN40020-600[...]

215 BCM50 Administration Guide Chapter 8 Using the BCM50 Service Management System You can use the Element Manager to view and ad minister the services that run on the BCM50 system. This chapter provides: • an o vervie w the BCM50 service managemen t system • a list of BCM50 services • information abou t ho w to start, stop, and restart BCM50[...]

216 Chapter 8 Using the BCM50 Service M anageme nt System NN40020-600 NN40020-600 BCM_Doorphone Doorphone Service BCM_HostProviderAgent Cimom Provider BCM_IPMusicProviderAgent Cimom Pro vider BCM_LicenseProviderAgent Cimom Provider BCM_LogProviderAgent Cimom Provider BCM_MIB2ProviderAgent Cimom Provider BCM_SNMPProviderAgent Cimom Provider BCM_SRGP[...]

Chapter 8 U sing the BCM5 0 Service Ma nagement Syst em 217 BCM50 Administration Guide To view details about services 1 Start the BCM50 Element Manager . 2 In the Element pane, select an eleme nt. 3 Click the Connect button. The Ta s k pane is displayed. 4 Click the Administration tab . 5 Open the General folder , and then click the Service Manager[...]

218 Chapter 8 Using the BCM50 Service M anageme nt System NN40020-600 NN40020-600 Star ting, stopping, and restar ting services You can stop any of the serv ices th at are running on the BCM50 system. To stop a service 1 Click the Administration tab . 2 Open the General folder , and then click the Service Manager task. The Service Manager page open[...]

219 BCM50 Administration Guide Chapter 9 Monitoring BCM50 Status and Metrics You can use the Element Manager to view deta iled information about the performance of the BCM50 and about the performance of system resources. This chapter provides information about the following: •s y s t e m s t a t u s • telephony metrics About the system status U[...]

220 Chapter 9 Monitoring BCM50 Status and Met rics NN40020-600 NN40020-600 To configure monitoring mode 1 On the Na vigation tree, click the Administration tab, System Metrics , and QoS Monitor . 2 Configure the monitoring mode attributes. T able 53 Monitoring Mode attrib utes Attribute Actio n Disabled — Link-Monitor Mode Contin uously test the [...]

Chapter 9 Monitoring BCM50 Status an d Metrics 221 BCM50 Administration Guide Figure 27 QoS Monitor ing mo de To configure logging attributes 1 On the Na vigation tree, click the Administration tab, System Metrics , and QoS Monitor . 2 Configure logging attrib utes. 3 Press the Ta b ke y to sav e the settings. T able 54 Logging attribute s Attribut[...]

222 Chapter 9 Monitoring BCM50 Status and Met rics NN40020-600 NN40020-600 Figure 28 QoS Logging attrib utes To view the QoS monitoring information The Mean Opinion Scores table displays the curre nt network quality described as a Mean Opinion Score (MOS) for each IP destination. You can view the MOS mapping. Unlike the BCM 3.x where both transmit [...]

Chapter 9 Monitoring BCM50 Status an d Metrics 223 BCM50 Administration Guide To refresh the QoS monitor data To update the MOS table with the most current values, select View > Refresh , press F5, or select the Refresh icon from the toolbar. UPS Status The BCM50 can support an Uninte rruptible Power Supply (UPS) de vice to ensure continuous ope[...]

224 Chapter 9 Monitoring BCM50 Status and Met rics NN40020-600 NN40020-600 The UPS Status panel confirms that a UPS is connected including mode l and serial number , its current status, and provides a read out of t he current values. Additiona lly , an indication is given whether the value is with in th e normal range or not. The UPS Status pa nel [...]

Chapter 9 Monitoring BCM50 Status an d Metrics 225 BCM50 Administration Guide Figure 30 UPS Status page NTP Metrics Using Network Time Protocol (NTP), you can conf igure the time on the BCM50 indirectly from a single time server. NTP is a network protocol de signed to synchronize the clo cks of computers over an IP network. The NTP Metrics provide [...]

226 Chapter 9 Monitoring BCM50 Status and Met rics NN40020-600 NN40020-600 To access the NTP Metrics 1 Open the Element Manager, click the Administration tab, click System Status and then select NTP Metrics in the navigati on tree. See Figure 31 . Figure 31 NTP Metri cs The NTP Metrics panel displays information contained in Tabl e 56. T able 56 NT[...]

Chapter 9 Monitoring BCM50 Status an d Metrics 227 BCM50 Administration Guide T elephony Metrics The following sections pro vide a general overvi ew of the Element Manager T elephony Metrics headings. The Telephony Metrics folder groups together a number of BCM50 system status tracking different aspects of Telephony service s. This overview describ[...]

228 Chapter 9 Monitoring BCM50 Status and Met rics NN40020-600 NN40020-600 Figure 32 Viewing T runk Module metr ics 3 Click Start Loopback T est b utton to start the network test without ha ving to remo ve the BCM50. 4 Select a loopback ty pe. The options are: •p a y l o a d • line • card edge • continuity 5 Click Stop Loopback T est when d[...]

Chapter 9 Monitoring BCM50 Status an d Metrics 229 BCM50 Administration Guide Viewing P erformance History information The Performance History tab displays the perfo rmance information over 15-minute intervals collected in the past 24 hours. The performance information collected includes the number of errored seconds, severely errored seconds, and [...]

230 Chapter 9 Monitoring BCM50 Status and Met rics NN40020-600 NN40020-600 To provision a PRI B-channel 1 Choose Administration , T elephony Metrics , T runk Module Metrics . 2 Choose an expansion module. 3 Choose B channels . A list of the B channels on this module appears. 4 Click a channel, for e xample, B 01 The display shows the status of the [...]

Chapter 9 Monitoring BCM50 Status an d Metrics 231 BCM50 Administration Guide • the number of bipo lar violations that occurred in t he last minute • any defects that occurred in the last minute, such as loss of signal (LOS ), out of frame (OOF), and alarm indication signal (AIS) • the number of milliseconds of short-term alarms in the last m[...]

232 Chapter 9 Monitoring BCM50 Status and Met rics NN40020-600 NN40020-600 4 The Curr ent interval di splays the duration of the current 15-minute interv al of the selected card, the number of errored seconds (ES), the number of sev erely errored seconds (SES) and the number o f unav ailable time second s (U AS). 5 Click the 24-hour summary heading[...]

Chapter 9 Monitoring BCM50 Status an d Metrics 233 BCM50 Administration Guide To check short-term alarm s 1 Choose Administration , T elephony Metrics , T runk Module Metrics . 2 Choose an expansion module. 3 Click the CSU Alarms tab . The display shows the short term alarms and the number of millisec onds (not necessarily contiguous) that were act[...]

234 Chapter 9 Monitoring BCM50 Status and Met rics NN40020-600 NN40020-600 To access the CbC limit metrics 1 T o access the CbC metrics, in the Element Manager, click the Administration tab, click the T elephony Metrics and then CbC Limit Metrics in the navigation tree. 2 T o assess the capacity of the PRI call services on your system, on the Call [...]

Chapter 9 Monitoring BCM50 Status an d Metrics 235 BCM50 Administration Guide Figure 34 Denied calls details Ta b l e 5 8 describes each field on the two CbC metrics pane ls . Hunt Gr oup Metrics Hunt groups provide a service where incoming calls ring on a targeted group of telephones called a Hunt group. When you designate a Hunt group, you define[...]

236 Chapter 9 Monitoring BCM50 Status and Met rics NN40020-600 NN40020-600 This section provides the procedure for “To access the Hunt Group metrics” . To access the Hunt Group metrics To access the Hunt Group metrics to evalu ate total call processing by hunt group member: 1 In the Element Manager, select the Ad ministration tab, then the T el[...]

Chapter 9 Monitoring BCM50 Status an d Metrics 237 BCM50 Administration Guide PSTN F allbac k Metrics When trunks are out of service, traffic can be switched to PSTN fallbac k lines. You can view how many fallback attempts and fallb ack failures occur within a sp ecific period using the PSTN Fallback Metrics panel. This section provides the procedu[...]

238 Chapter 9 Monitoring BCM50 Status and Met rics NN40020-600 NN40020-600 Figure 36 Fallback Metrics pane l T able 60 describe s each field on the panel. Pr oactive V oice Quality Management Proactive Voice Quality Management (PVQM) metr ics allow you to monitor the quality of VoIP calls. You can also use the PVQM metrics to di agnose infrastructu[...]

Chapter 9 Monitoring BCM50 Status an d Metrics 239 BCM50 Administration Guide You can use PVQM to config ure and report threshold violations for th e following voice quality metrics: • packet loss—pack ets lost in trans it due to errors or network f ailures • inter arri v al jitter—the v ariable delay on a packet as it tra verses a netw ork[...]

240 Chapter 9 Monitoring BCM50 Status and Met rics NN40020-600 NN40020-600 Figure 37 PVQM panel 2 Configure the threshold v alue for e ach PVQM metric. The options are: • warni ng (desktop) • warning (soft client) • unacceptable (desktop) • unacceptable (soft client) Note: The term “desktop” indicates IP sets that are desktop models. Th[...]

Chapter 9 Monitoring BCM50 Status an d Metrics 241 BCM50 Administration Guide T able 64 describes the settings. 3 Configure the polling interval. PVQM alarms If an alarm is generated to report a threshold vi olation, additional inform ation is included in the alarm to indicate th e source of the alarm and provide oth er troubleshooting information.[...]

242 Chapter 9 Monitoring BCM50 Status and Met rics NN40020-600 NN40020-600 For a list of the alarms generated by PVQM threshold violations, refer to About BCM alarms on page 148 and List of BCM alarms on page 157 . To access PVQM metrics 1 In the Element Manager, select the Administration tab, then click the T elephony Metrics and PVQM > Metrics[...]

Chapter 9 Monitoring BCM50 Status an d Metrics 243 BCM50 Administration Guide Figure 38 PVQM Metrics p anel T able 64 describe s each field on the panel. T able 64 PVQM M etrics fields Attribute V alue Description Number of connections <read-only> Displays the tota l number of connections by IP sets on the system since the last reset. This co[...]

244 Chapter 9 Monitoring BCM50 Status and Met rics NN40020-600 NN40020-600 Actions Reset Metr ics Click this button to clear out the metri cs table. The Last reset time will display the curre nt date and time. T able 64 PVQM M etrics fields Attribute V alue Description[...]

245 BCM50 Administration Guide Chapter 10 BCM50 Utilities This chapter contains information about the utilities that are part of the Element Manager. These utilities provide information about the BCM50 sy stem, so that you can monitor and analyze system statu s and performance. BCM50 utilities are: • BCM Monitor •P i n g • T race Route • Et[...]

246 Chapter 10 BCM50 Utilities NN40020-600 NN40020-600 The following operating sy stems su pport BCM Monitor: • W indo ws 2000 •W i n d o w s X P • Citrix Installing BCM Monitor BCM Monitor is included with th e installation of the BCM50 Elem ent Manager. You do not need to download and install the utility separately, unless you are an ad min[...]

Chapter 10 BCM50 Utilities 247 BCM50 Administration Guide To start BCM Monitor with out the Element Manager 1 Double-click the BCM Monitor shortcut on your desktop or f ind BCM Monitor in your Start/Programs menu. The Enter Logon Inf ormation window opens. 2 In the System Name or IP Address field, enter the system name of the BCM50 you want to moni[...]

248 Chapter 10 BCM50 Utilities NN40020-600 NN40020-600 . Disconnecting BCM Moni tor from a BCM50 On the File menu of the BCM Monitor, select Disconnect from BCM . BCM Monitor disconnects from the BCM50 system and clears all the fields. To connect to a different BCM50 1 On the File menu of the BCM Monitor, select Disconnect from BCM . BCM Monitor di[...]

Chapter 10 BCM50 Utilities 249 BCM50 Administration Guide Static snapshots You can capture an instantaneous snapshot of syst em information in a text file . You specify which BCM Monitor tab you want to capture an d then save the information to the .txt file. The file name embeds the time, date , and BCM50 name inform ation so that you can v iew th[...]

250 Chapter 10 BCM50 Utilities NN40020-600 NN40020-600 7 Select the BCM Monitor tabs that you want to include in static snapshots in the T abs Sa ved in Snapshot box. For e xample, if you want snaphots to include information about voice ports, make sure that V oice Ports is included in the T abs Sav ed in Snapshot box . 8 T o remove tabs from the s[...]

Chapter 10 BCM50 Utilities 251 BCM50 Administration Guide You can: • specify which information yo u want t o dynamically log • enable o r disable automated dy namic snap shots • specify the interv al of time between successiv e snapshots Time intervals are specified in seconds. You can specify a maximum number of snapshots or infinite logging[...]

252 Chapter 10 BCM50 Utilities NN40020-600 NN40020-600 7 Select the BCM Monitor tabs that yo u want to include in dynamic snapshots in the Ta b s Sa ved in Snapshot box. F or example, if you want the snapshots to include information ab out voice ports, make sure that V oice Ports is included in the T abs Saved in Snapshot box. 8 T o remove a tab fr[...]

Chapter 10 BCM50 Utilities 253 BCM50 Administration Guide On the File menu, select Dynamic Snapshot , Start . BCM Monitor starts taking snapshots and saves the sn apshot data in a file lo cated in the folder you specified when you config ured the dynamic snapsho t settings. Stopping a dynamic snapshot On the File menu, select Dynamic Snapshot , Sto[...]

254 Chapter 10 BCM50 Utilities NN40020-600 NN40020-600 • Eth0 — indicates a LAN intern al to the BCM50 system. • Eth1 — indicates a customer LAN. This is th e LAN accessible to the customer through ports 1, 2 and 3 o n the front panel of the BCM50 main un it. • Eth2 — O AM LAN. This is a dedicated O AM port accessible as port 0, the lef[...]

Chapter 10 BCM50 Utilities 255 BCM50 Administration Guide Vo i c e P o r t s t a b The Voice Ports tab displays real -ti me information about configured voice ports. A configured voice port is a logical device used for Voice Ma il, and Contact Center. Va lues associated with voice ports change with the usage of the switch, and are therefore well su[...]

256 Chapter 10 BCM50 Utilities NN40020-600 NN40020-600 R TP Sessions tab The RTP Sessions tab show s details about RTP (Real Time Protocol over UDP) session s, which involve either the BCM50 system or an IP set contro lled by the BCM50 system. You can use the information in this tab to monitor the direct path between two IP sets. The tab displays i[...]

Chapter 10 BCM50 Utilities 257 BCM50 Administration Guide The IP Endpoint tok ens contain information about each IP endpoint (type, DN, IP address, RTP port number). The IP Trunk tokens contain in formation about the IP Trunk used by each endpoint (if no trunk is used, the token is omitted) . The stream info token shows which RTP streams are enable[...]

258 Chapter 10 BCM50 Utilities NN40020-600 NN40020-600 Enabling UIP message monitoring 1 Click the UIP tab . 2 T o enable or disable monitoring of MCDN o ver IP messages for call s made ov er IP trunks, select or clear the MCDN over IP check box. 3 T o select an expansion module, select one of the follo wing from the Bus selection f ield: •B u s [...]

Chapter 10 BCM50 Utilities 259 BCM50 Administration Guide To log UIP data 1 Click the UIP tab . 2 Select the Log UIP Data check box. You can log UIP data to track the most recent 20 UIP messages. If you enable UIP logging, BCM Monitor writes UIP messages in lo g files, which are creat ed in th e log folder in the BCM Monitor startup directory. One [...]

260 Chapter 10 BCM50 Utilities NN40020-600 NN40020-600 • additional data extract ed from information elements To expand a UIP message 1 Click the UIP tab . The Universal ISDN Pr otocol Messages area displays detailed in formation about monitored UIP modules. 2 In the Universal ISDN Pr otocol Messages area, double-click a UIP message. Information [...]

Chapter 10 BCM50 Utilities 261 BCM50 Administration Guide • duration — displays th e duration of the call • direction — “Outgoi ng” indicates that the call originated from the BCM50; “Incoming” indicates that the call originated from outside and is directed at the BCM50 • start time — displays the time a nd date on which the cal[...]

262 Chapter 10 BCM50 Utilities NN40020-600 NN40020-600 Usage Indicator s tab The Usage Indicators tab displ ays real time information abou t the BCM50 system. The tab displays the following information: • BCM50 system data, incl uding CPU an d memory use • resources used on the Medi a Card, including signaling channels, media channels, v oice b[...]

Chapter 10 BCM50 Utilities 263 BCM50 Administration Guide Using statistical v alues BCM Monitor stores the min imum and maximum values for many of the statistics that appear on BCM Monitor tabs. A statistic must be a numeric value and must ch ange ov er time; that is, the value cannot be a static valu e. Examples of st atistics that have minimu m a[...]

264 Chapter 10 BCM50 Utilities NN40020-600 NN40020-600 The three values remain on the S tatus bar until you select another value. These values also continue to change as the value fo r the selected statistic changes. This is useful if you want to monitor a single statistic on on e panel while yo u are viewing th e information on another panel. View[...]

Chapter 10 BCM50 Utilities 265 BCM50 Administration Guide Ping Ping (Packet InterNet Groper) is a utility that you can use to verify that a route exists between the BCM50 and another device. Ping send s an ICMP (Internet Control Message Protocol) echo request mes sage to a host. It ex pects an ICMP ec ho reply, which yo u can use to me asure the ro[...]

266 Chapter 10 BCM50 Utilities NN40020-600 NN40020-600 T race Route You can use Trace Route to measure round-trip time s to all hops along a rout e. This helps you to identify bottlenecks in the network. Trace Route uses the IP TTL (time-to-live) fiel d to determine router hops to a specific IP address. A router must not forward an IP packet with a[...]

Chapter 10 BCM50 Utilities 267 BCM50 Administration Guide To view Ethernet activity 1 Click the Administration tab . 2 Open the Utilities folder , and then click Ethernet Acti vity . The Ether net Activity panel opens. 3 In the Ethernet Acti vity area, click the Retrie ve but t on . Details are displayed in the Results area. Reset You can use the R[...]

268 Chapter 10 BCM50 Utilities NN40020-600 NN40020-600 Rebooting the BCM50 system To r eboot the BCM50 1 Click the Administration tab . 2 Open the Utilities folder , and then click Reset . The Rese t panel opens. 3 Click the Reboot BCM50 System button. A confirmation dialog box opens. 4 Click the OK button. The operating system of t he BCM50 restar[...]

Chapter 10 BCM50 Utilities 269 BCM50 Administration Guide P erf orming a cold reset of BCM50 telephony services To perform a cold reset of BCM50 telephony services 1 Click the Administration tab . 2 Open the Utilities folder , and then click Reset . The Rese t panel opens. 3 Click the Cold Reset T elephony Services button. The Cold Reset T elephony[...]

270 Chapter 10 BCM50 Utilities NN40020-600 NN40020-600 Figure 39 T e lephon y diagnostic settings 3 From the Release Reason drop-down menu, sel ect the le vel of report ing that you require. T able 70 lists the possible v alues for Release reasons. T able 70 Relea se reasons Attributes V alues Description None Def ault V al ue No text will accompan[...]

Chapter 11 Backing Up and Re storing BCM50 Data 271 BCM50 Administration Guide Chapter 11 Backing Up and Restoring BCM50 Data This chapter provides informati on about how to back up and rest ore data from the BCM50 system. Overview of backing up and restoring data Before you make administrative changes or as yo ur BCM50 system accumulates info rmat[...]

272 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 During the backup procedure, yo u can exclude a number of optional services from the backup operation to ensure that service is not interrupted . The remainder of the se rvices and settings are automatically included during a backup operation. Table 71 lists the componen ts[...]

Chapter 11 Backing Up and Re storing BCM50 Data 273 BCM50 Administration Guide • email text -to-speech • en velope information The BCM50 can accommodate a back up archive that is grea ter th an 500 MB. To minimize the size of the backup archive, exclude the optional co mponents from the backup operation. The BCM50 will compress sections of th e[...]

274 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 For USB storage devices, an additional copy of the backup archive is stored in the file backup.tar; the BCM will reference this file during a USB rest ore operation. Only the most recent backup to the USB storage device is available for a restore operation. To access histor[...]

Chapter 11 Backing Up and Re storing BCM50 Data 275 BCM50 Administration Guide For more information abou t how to access and use the storage locations, see “BCM50 common file input/output processes” on page 69 . Before you back up BCM50 data, make sure that the BCM50 has appropriate acce ss to the shared resource on which you will store the dat[...]

276 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 3 Click the Backup butt on. The Backup windo w opens. 4 In the Optional Components table, select or clear the check box for each component to include or exclude these compone nts from the backup op eration. 5 Click the OK button. A warning windo w opens. Read the warning ca[...]

Chapter 11 Backing Up and Re storing BCM50 Data 277 BCM50 Administration Guide Performing an immedi ate backup to your personal computer To perform an immediate backup to your personal computer 1 In the task panel, click the Administration tab . 2 Open the Backup and Restor e folder , and then click Backup . The Backup panel opens and disp lays the[...]

278 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 Performing an immediate backup to a network folder To perform an immediate b ackup to a network folder 1 In the task panel, click the Administration tab . 2 Open the Backup and Restor e folder , and then click Backup . The Backup panel opens and disp lays the Immediate Back[...]

Chapter 11 Backing Up and Re storing BCM50 Data 279 BCM50 Administration Guide Performing an immedi ate backup to a U SB storage device To perform an immediate back up to a USB storage device 1 In the task panel, click the Administration tab . 2 Open the Backup and Restor e folder , and then click Backup . The Backup panel opens and disp lays the I[...]

280 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 4 Configure the FTP Serv er attributes. 5 Click the Backup butt on. The Backup windo w opens. 6 In the Optional Components table, select or clear the check box for each component to include or exclude these compone nts from the backup op eration. 7 Click the OK button. A wa[...]

Chapter 11 Backing Up and Re storing BCM50 Data 281 BCM50 Administration Guide 5 Click the Backup butt on. The Backup windo w opens. 6 In the Optional Components table, select or clear the check box to include or exclude these components from th e backup operation. 7 Click the OK button. A warning windo w opens. Read the warning carefully before pr[...]

282 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 You can change the order of th e information in the table by clicking a column heading and dragging it to a new location in the table. You can list the information in a column in ascending or descending order by clicking a column heading . To view scheduled backups 1 In the[...]

Chapter 11 Backing Up and Re storing BCM50 Data 283 BCM50 Administration Guide Performing a schedul ed backup to the BCM50 To perform a schedul ed backup to the BCM50 1 In the task panel, click the Administration tab . 2 Open the Backup and Restor e folder , and then click Backup . The Backup panel opens and disp lays the Immediate Backup tab . 3 C[...]

284 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 Performing a scheduled backup to a network folder To perform a schedul ed backup to a network folder 1 In the task panel, click the Administration tab . 2 Open the Backup and Restor e folder , and then click Backup . The Backup panel opens and disp lays the Immediate Backup[...]

Chapter 11 Backing Up and Re storing BCM50 Data 285 BCM50 Administration Guide 9 Configure the schedule attrib utes. 10 Click the OK button. The scheduled back up is displayed in the Scheduled Backups table. Performing a scheduled backup to a USB stor age device To perform a schedul ed back up to a USB storage device 1 In the task panel, click the [...]

286 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 8 Configure the schedule attrib utes. 9 Click the OK button. The scheduled back up is displayed in the Scheduled Backups table. Performing a scheduled backup to an FTP server To perform a schedul ed ba ckup to an FTP server 1 In the task panel, click the Administration tab [...]

Chapter 11 Backing Up and Re storing BCM50 Data 287 BCM50 Administration Guide 6 Configure the FTP Serv er attributes. 7 Click the OK button. The Add Scheduled Backup window opens. 8 In the Optional Components table, select or clear the check box to include or exclude these components from th e backup operation. 9 Configure the schedule attrib utes[...]

288 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 Performing a scheduled backup to an SFTP server To p erform a scheduled backup to an SFTP server 1 In the task panel, click the Administration tab . 2 Open the Backup and Restor e folder , and then click Backup . The Backup panel opens and disp lays the Immediate Backup tab[...]

Chapter 11 Backing Up and Re storing BCM50 Data 289 BCM50 Administration Guide 10 Click the OK button. The scheduled back up is displayed in the Scheduled Backups table. Modifying and deleting scheduled bac kups You can modify ex isting schedu led backups. You can m odify: • the memo for the scheduled backup • optional components to include in [...]

290 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 7 Click the OK button. The modif ied backup is displayed in the Scheduled Backups table. To delete a backup schedule 1 In the task panel, click the Administration tab . 2 Open the Backup and Restor e folder , and then click Backup . The Backup panel opens and disp lays the [...]

Chapter 11 Backing Up and Re storing BCM50 Data 291 BCM50 Administration Guide You can restore a backup to a diffe rent system; for example, to quic kly bring a second system into service in a new installation. In this case, no t all of the configuration information in the Configuration backup is relevant to the second system. You can select whethe[...]

292 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 Effects on the system A restore operation is a service-affecting operatio n. A number of services running on th e BCM50 system are stopped and then restarted after the data has been restored. A reboot warning is displayed if any of the comp onents selected for re storation [...]

Chapter 11 Backing Up and Re storing BCM50 Data 293 BCM50 Administration Guide Restoring data from the BCM50 To restore data from the BCM50 1 In the task panel, click the Administration tab . 2 Open the Backup and Restor e folder , and then click Restore . The Restor e panel opens. The Rest ore Fr om selection f ield has BCM as a default v alue. 3 [...]

294 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 6 Click the Ye s button to proceed. A progress windo w opens. Wh en the operation is complete, the Restore Complete window opens. 7 Click the OK button. Restoring data from your personal computer To restore data from your personal computer 1 In the task panel, click the Adm[...]

Chapter 11 Backing Up and Re storing BCM50 Data 295 BCM50 Administration Guide Restoring data from a network folder To restore data fr om a network folder 1 In the task panel, click the Administration tab . 2 Open the Backup and Restor e folder , and then click Restore . The Restor e panel opens. 3 In the Restore Fr om selection f ield, select Netw[...]

296 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 8 Click the Ye s button to proceed. A progress windo w opens. Wh en the operation is complete, the Restore Complete window opens. 9 Click the OK button. Restoring data from a USB storage device Your BCM50 supports the ability to recover using the USB device . The backup mus[...]

Chapter 11 Backing Up and Re storing BCM50 Data 297 BCM50 Administration Guide 9 Click the OK button. Restoring data fr om an FTP server To restore data from an FTP s erver 1 In the task panel, click the Administration tab . 2 Open the Backup and Restor e folder , and then click Restore . The Restor e panel opens. 3 In the Restore Fr om selection f[...]

298 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600 8 Click the Ye s button to proceed. A progress windo w opens. Wh en the operation is complete, the Restore Complete window opens. 9 Click the OK button. Restoring data fr om an SFTP server To restore data fr om an SFTP server 1 In the task panel, click the Administration ta[...]

Chapter 11 Backing Up and Re storing BCM50 Data 299 BCM50 Administration Guide 7 Click the OK button. A warning windo w opens and displays information about components that will be af fected by the restore operation. Read the wa rning carefully before proceeding. 8 Click the Ye s button to proceed. A progress windo w opens. Wh en the operation is c[...]

300 Chapter 11 Backing Up and Resto ring BCM50 Data NN40020-600 NN40020-600[...]

301 BCM50 Administration Guide Chapter 12 Managing BCM50 Logs This chapter contains informat ion about viewing and managing log archives generated by the BCM50. Overview of BCM50 logs A log archive is a collection of indi vidual log ev ents generated by the BCM50. An administrator can use log archives to monitor and analyze system behavior, user se[...]

302 Chapter 12 Managing BCM5 0 Logs NN40020-600 NN40020-600 Administrators have access to a ll log categories. Users who need only operational information have access to Operational a n d System Information logs. Operational logs Operational logs contain inform ation about the BCM50 system and its use, such as alarm information, configuration chang[...]

Chapter 12 Managin g BCM50 Logs 303 BCM50 Administration Guide The Sensitive Logs category includ es only three log files for core telephony, LAN CTE, and Voice CTI. Additional System Information A set of System Information files is included with every log file transfer. These are reports rather than log files, and contain a snapshot of operating s[...]

304 Chapter 12 Managing BCM5 0 Logs NN40020-600 NN40020-600 T ransferring log fi les using the BCM50 Element Manager Using the BCM50 Element Ma nager, yo u can transfer log files by using: • an immediate log transfer • a scheduled log transfer You can create, modify, or dele te a scheduled log transfer. You can transfer log files to the followi[...]

Chapter 12 Managin g BCM50 Logs 305 BCM50 Administration Guide To perform an immediate log tr ansfer to a USB storage device 1 Click the Administration tab, and then open the Logs folder . 2 Click the Log Management task. The Log Management panel opens. 3 Click the Immediate Lo g T ransfer tab . 4 In the Tr a n s f e r T o selection f ield, select [...]

306 Chapter 12 Managing BCM5 0 Logs NN40020-600 NN40020-600 6 Select the log file cate gories that you want to in clude in the log f ile transfer . All the log f iles associated with the selected categories will be transferred. 7 Click the OK button. A transfer windo w opens and di splays applicable warnings. 8 Click the Ye s button to initiate the[...]

Chapter 12 Managin g BCM50 Logs 307 BCM50 Administration Guide 8 Click the Ye s button to initiate the transfer . The Progr ess Update windo w opens. When th e log archi v e is ready to be sa ved , the The Sa ve windo w opens. 9 Select the directory in which you want to sav e the log f ile transfer . 10 In the File Name f ield, enter the name of th[...]

308 Chapter 12 Managing BCM5 0 Logs NN40020-600 NN40020-600 7 Select the log file cate gories that you want to include in the log f ile transfer . 8 Click the OK button. A confirmation windo w opens, and displays applicable warnings. 9 Click the Ye s button to initiate the transfer . The Pr ogress Update windo w opens. When the log f iles are trans[...]

Chapter 12 Managin g BCM50 Logs 309 BCM50 Administration Guide 10 Click the OK button. The log f ile is sa ved as a .tar f ile in the location you specif ied. Performing an immediate log transfer to an SFTP server To perform an immediate log transfer to an SFTP server 1 Click the Administration tab, and then open the Logs folder . 2 Click the Log M[...]

310 Chapter 12 Managing BCM5 0 Logs NN40020-600 NN40020-600 P erf orming scheduled log transf er s You can schedule a log transfer for a future date or for a single transfer, or for recurring future transfers. You can create multiple schedule entries. For example, you can transfer Operational logs and System Information logs on a daily basis and tr[...]

Chapter 12 Managin g BCM50 Logs 311 BCM50 Administration Guide 8 Select the log file cate gories that you want to include in the log f ile transfer . 9 Configure the schedule attrib utes. 10 Click the OK button. The scheduled log transfer is displayed in the Sched uled Log T ransfer table. To modify a scheduled log transfer 1 Click the Administrati[...]

312 Chapter 12 Managing BCM5 0 Logs NN40020-600 NN40020-600 3 Click the Scheduled Log T ransfer tab . 4 In the Scheduled Log T ransfer table, select a scheduled log file t ransfer . 5 Click the Modify button. The Modify Scheduled T ransfer windo w opens. 6 In the Destination field, modify the destination as appropriate. 7 In the Memo field, modify [...]

Chapter 12 Managin g BCM50 Logs 313 BCM50 Administration Guide 3 Click the Administrators A pplications link. 4 Click the Retrieve Log Files link. The Get Logs panel app ears. 5 Click one of the three options for file transfer: T ransfer to My Computer , Store on USB Memory , or Sent to . 6 If you select the Send to radio b utton, select a destinat[...]

314 Chapter 12 Managing BCM5 0 Logs NN40020-600 NN40020-600 To use the BCM50 Web Page to transfer log files to other destinations 1 In your web bro wser , type the IP address of the BCM50 and click the Go b utton. The login sc reen opens. 2 Log in to the BCM50 using the same user name and passw ord that you us e to log into a BCM50 using the BCM50 [...]

Chapter 12 Managin g BCM50 Logs 315 BCM50 Administration Guide • W indo ws Shared Fo lder 6 If you selected a Se nd T o o ption, co nfigure the destination attrib utes. 7 Click the Submit b utton. A Wo r k i n g screen opens. When the log retrie val is complete, the screen displays “Done. ” 8 Click the Click Here to Do wnload Logs link. The F[...]

316 Chapter 12 Managing BCM5 0 Logs NN40020-600 NN40020-600 11 Click the Sav e b utton. The file is saved. Extracting log files Once you have transferred log files u sing the Element Manager o r the BCM50 Web page, you can extract the log files using the El ement Manager Log Browse r. The lo g files must be extracted from the log archive before you[...]

Chapter 12 Managin g BCM50 Logs 317 BCM50 Administration Guide 7 Click the OK button to ackno wledge an in divid ual message, or click OK to All to ackno wledge all messages once the extraction is complete. Alternati vely , you can wait until the extraction is complete, and then close the windo w . Once the files are extracted, the V iew Log File w[...]

318 Chapter 12 Managing BCM5 0 Logs NN40020-600 NN40020-600 10 Select a .systemlog file or a .log f ile, and click the Open button. The Log Browser opens and displays retrie v al results for the selected log file. Viewing log files using the Log Br owser The Log Browser is an applicatio n that you can us e to search for and view information about l[...]

Chapter 12 Managin g BCM50 Logs 319 BCM50 Administration Guide When you select an attribute from the Retrieval Cr iteria table, the Criteria Defini tion area to the right of the table displays the corresponding details for the attribute you se lected. You can select or define the corresponding details. You can click the Pane View buttons at the top[...]

320 Chapter 12 Managing BCM5 0 Logs NN40020-600 NN40020-600 Retriev al Results area The Retrieval Results area displays the list of log information that was retrieved according the criteria you selected in the Retrieval Criteria area. The information is displa yed in a table that you can sort by clicking column headings. While the Log Browser is re[...]

Chapter 12 Managin g BCM50 Logs 321 BCM50 Administration Guide Log details for the selected lo g records are displayed in the Log Details area, separated b y dashed lines . 2 In the Retrieva l Results list table, hold do wn the Control k ey and select log records to select multiple non-contiguous log records. Log details for the selected lo g recor[...]

322 Chapter 12 Managing BCM5 0 Logs NN40020-600 NN40020-600[...]

323 BCM50 Administration Guide Chapter 13 Managing BCM50 Software Updates This chapter contains information abou t managing BCM50 software up dates. During the lifecycle of the BCM50, y ou can apply software updates to the BCM50 u nit to introduce new functionality. Betw een software upgrades, you may find it necessary to apply software updates to [...]

324 Chapter 13 Managing BCM50 Softw are Update s NN40020-600 NN40020-600 Vie wing software updates in pr ogress You can view the status of software updates that are transferring or waiting to be transferred, or waiting to be applied. Table 97 lists the information that is ava ilable on the Updates in Progress table. T able 97 Inf or mation about up[...]

Chapter 13 Managing BC M50 Softw are Update s 325 BCM50 Administration Guide Table 98 lists the statuses of software updates. You can change the ord er of columns in the Up dates in Progress table by clicking a column heading and dragg ing it to a different place in the table. To view details about soft ware updates in progress 1 In the task panel,[...]

326 Chapter 13 Managing BCM50 Softw are Update s NN40020-600 NN40020-600 Applying a software update is a two-p art process: 1 Y ou transfer a software update to the BCM50, which v alidates the integrity of the softw are update and ensures that the BCM50 meets prer equisites for applying the software up date. 2 Y ou apply the software update to the [...]

Chapter 13 Managing BC M50 Softw are Update s 327 BCM50 Administration Guide Applying an update from your personal computer To apply an update from your personal computer 1 In the task panel, click the Conf iguration tab . 2 Select System>Date and Time and verify that the date, time, and time zone are correctly set. 3 In the task panel, click th[...]

328 Chapter 13 Managing BCM50 Softw are Update s NN40020-600 NN40020-600 12 Click the Ap pl y button to apply the up date. A warning d ialog box opens. 13 Click the OK button. The Softwar e Update Complete confirmation windo w opens. 14 A dialog box o pens to display the option s av a ilable for this update. The options a v ailable depend on the up[...]

Chapter 13 Managing BC M50 Softw are Update s 329 BCM50 Administration Guide 6 Click the OK button. The Find Softwar e Updates windo w opens and displays a list of updates found in the specified location. 7 Select an update. The update must hav e a status of “ A v ailable”. 8 Click the Ap pl y button. A confirmation windo w opens. 9 Click the Y[...]

330 Chapter 13 Managing BCM50 Softw are Update s NN40020-600 NN40020-600 6 Click the OK button. The Find Softwar e Updates windo w opens and displays a list of updates found in the specified location. 7 Select an update. The update must hav e a status of “ A v ailable”. 8 Click the Ap pl y button. A confirmation windo w opens. 9 Click the Ye s [...]

Chapter 13 Managing BC M50 Softw are Update s 331 BCM50 Administration Guide 6 Click the OK button. The Find Softwar e Updates windo w opens and displays a list of updates found in the specified location. 7 Select an update. The update must hav e a status of “ A v ailable”. 8 Click the Ap pl y button. A confirmation windo w opens. 9 Click the Y[...]

332 Chapter 13 Managing BCM50 Softw are Update s NN40020-600 NN40020-600 5 Configure the HTTP Server attrib utes. 6 Click the OK button. The Find Softwar e Updates windo w opens and displays a list of updates found in the specified location. 7 Select an update. The update must hav e a status of “ A v ailable”. 8 Click the Ap pl y button. A conf[...]

Chapter 13 Managing BC M50 Softw are Update s 333 BCM50 Administration Guide Table 103 lists the statuses of sche duled software update s. Creating a scheduled software update To create a schedul ed software update 1 In the task panel, click the Administration tab . 2 Open the Software Management folder , and then click the Software Update task. Th[...]

334 Chapter 13 Managing BCM50 Softw are Update s NN40020-600 NN40020-600 3 Click the Scheduled Updates tab . The Scheduled Softwar e Updates panel ope ns. 4 Click the Add button. The Get New Updates windo w opens. 5 In the Retrieve Fr om selection f ield, select the location where the softwa re update is stored: • USB Storage De vice • My Compu[...]

Chapter 13 Managing BC M50 Softw are Update s 335 BCM50 Administration Guide 7 Click the OK button. The New Updates F ound windo w opens and display s a list of updates found in the specified location. 8 Select an update. The update must hav e a status of “ A v ailable”. 9 T o view the details for an update, click the Show Details b utton. The [...]

336 Chapter 13 Managing BCM50 Softw are Update s NN40020-600 NN40020-600 Modifying a scheduled software update To modify a scheduled software update 1 In the task panel, click the Administration tab . 2 Open the Software Management folder , and then click the Software Update task. The Softwar e Update panel opens. The Updates in Pr ogress tab is op[...]

Chapter 13 Managing BC M50 Softw are Update s 337 BCM50 Administration Guide To delete a schedu led software update 1 In the task panel, click the Administration tab . 2 Open the Software Management folder , and then click the Software Update task. The Softwar e Update panel opens. The Updates in Pr ogress tab is open. 3 Click the Scheduled Updates[...]

338 Chapter 13 Managing BCM50 Softw are Update s NN40020-600 NN40020-600 3 V iew the updates in the Software Update History table. If softw are updates hav e not been applied to your BCM 50, the table is empty . 4 T o vie w release notes abou t a particular software update , select the update in the table. Release notes containing deta ils about th[...]

Chapter 13 Managing BC M50 Softw are Update s 339 BCM50 Administration Guide You can remo ve a software upda te if the update has a checkmark in the Removeable column of the Software Update History table. Removing a software update To remove a software update 1 In the task panel, click the Administration tab . 2 Open the Software Management folder [...]

340 Chapter 13 Managing BCM50 Softw are Update s NN40020-600 NN40020-600 You can change the order of th e information displa yed in the table by clic king a column heading and dragging it to a new place in the table. You can also sort the inform ation in a column by descending or ascending or der, by clicking the column heading. To view the BCM50 s[...]

341 BCM50 Administration Guide Chapter 14 Accounting Management This chapter describes how to ma nage accounts in a BCM50 system. Overview of accounting management BCM50 Call Detail Recording (CDR) is an app lication that records ca ll activity. Each time a telephone call is made to or fro m a BCM, detailed i nformation about the call can be captur[...]

342 Chapter 14 Accounting Management NN40020-600 NN40020-600 CDR information can be collected for all calls, ou tgoing calls only, specific long distance prefix strings only, or calls associated with an acco unt code only (to track calls for client billing purposes). You can set parameters to specify whether additional in formation should be record[...]

343 BCM50 Administration Guide Appendix A Management Information Bases This appendix describes the Management Information Ba ses (MIBs) supported by the BCM50 . A MIB is a virtual information store that contains a collection of objects that are managed using Simple Network Management Protocol (SNMP). The MIB is software that defines the data report[...]

344 Appendix A Manageme nt Informa tion Bases NN40020-600 NN40020-600 Table 106 lists the file names and file desc riptions o f each supported stan dard MIB. Table 107 lists the file names and file de scriptions o f each supported Nortel MIB. T ab le 106 MIB file desc ription s for standard MIBs MIB File Name Notes MIB-II rfc1213.mib T his MIB defi[...]

Appendix A Manag ement Informatio n Bases 345 BCM50 Administration Guide Accessing, compiling, and installing MIB files You access MIB files from the BCM50 Web Page. You can also access BCM50 MIB files as a zipped file from the Nortel Customer Service Site. To access MIB files from the BCM50 Web Page 1 Go to the BCM50 W eb Page. 2 Click the Adminis[...]

346 Appendix A Manageme nt Informa tion Bases NN40020-600 NN40020-600 10 In the Sa ve As dialog box, select the f ile or folder in which you want to sav e the MIB zip file, and then click the Sa ve b utton. The MIB zip file is sa v ed to your pe rsonal computer . Compiling and installing Nortel MIB files Complete the compilation proced ure, in the [...]

Appendix A Manag ement Informatio n Bases 347 BCM50 Administration Guide Small Site Event MIB The Small Site Events MIB define s events (SNMP traps) that can be used by any Small Site product or comp onent. BCM50 trap s can be capt ured and viewed using a standard SNMP fault monitoring framework or trap watcher. SNMP traps are gen erated by the BCM[...]

348 Appendix A Manageme nt Informa tion Bases NN40020-600 NN40020-600[...]

349 BCM50 Administration Guide Inde x A account created, users 117 account expiry, users 116 account failed login 117 account modified, users 117 account successful login 117 Application backups, about 272 applications callback numbers, users 116 B Backing up and restoring, overview 271 Backup and Restore Data Backup Backup destinations 274 Creatin[...]

350 Index NN40020-600 NN40020-600 E Element Manager last successful log-in 112 minimum passw ord length 77 minimum user ID length 77 password complexity 77 user session timeout 79 enable lockout 78 enable telset interface 76 Ethernet activity, Viewing 267 Ethernet Metrics 266 exclusive access time remaining 113 F failed login 117 H Hard reset, tele[...]

Index 351 BCM50 Administration Guide Minimum and maximum va lues, viewing the date and time 264 minimum passw ord length 77 minimum user ID length 77 modem callback number, users 116 N Nortel service challenge key 77 NTP Metrics. See Metrics P password complexity 77 current user 112 current user, telset 112 last successful log-in 112 lockout durati[...]

352 Index NN40020-600 NN40020-600 Removing an update from Softw are History 337 Software updates, app lying 325 Software updates, dele ting a schedule 337 Software updates, hi story 337 Software updates, ob taining 323 Software updates, rem oving 338 Starting, BCM Monitor 247 Static snapshot settings, Con figuring 249 Static snapshot, Saving 250 St[...]