Nortel Networks BCM50 2.0 manuale d’uso

BCM50 2.0 Busine ss C ommunic ations Manager Document S tatus: St anda rd Document Number : NN40020-200 Document V ersion: 01.01 Date: September 2006 Sy s t e m O v e r v i e w[...]

Copyright © 2005–2006 No rtel Networks, All Rights Reserved The information in this document is subj ect to change without notic e. The statements, configur ations, techni cal data, and recommendations in this document are belie ved to be accurate and re liable, but are presented wi thout express or implied warranty . Users must take full respon[...]

Contents 3 System Overview Contents Chapter 1: Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

4 Contents NN40020-200 NN40020-200 Hardware invent ory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 BCM50 capabilities aligned with BCM 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Proactive Voice Quality Monitoring . . . . . . . . . . . . . . . [...]

5 System Overview Chapter 1 Getting started About this guide This system overview gives a high-level understan ding of the core capabilities and features of the Business Communications Manager 50. In addition, it indicates wh at capabilities and features are not supported with the BCM50. Audience This overview is for installers, network administra [...]

6 Chapter 1 Getting started NN40020-200 NN40020-200 GASI Global An alog Station Interface GASM Global Analog Statio n Module GATI Global Analog Tru nk Interface GATM Global Analog T runk Module GNPS Global Network Product Supp ort GNTS Global Enterp rise Technical Support ICCL ISDN Call Connection Limit IP Internet Pr otocol KEM Key Expansion Modul[...]

Getting s tarted Chapter 1 7 System Overview Related publications This section provides a list of ad ditional docu ments. To locate sp ecific information, you can refer to the Master Index of BCM50 Library. Unified Messaging Co nfiguration Guide (NN40080-501) CallPilot Fax Set Up and Operation Guide (NN40080-301) CallPilot Message Networking Set Up[...]

8 Chapter 1 Getting started NN40020-200 NN40020-200 In North America, call 1-8 00-4NORTEL (1-8 00-466-7835). Outside North America, go to the following Web site to obtain th e phone number for your region: www.nortel.com/callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technica l Solutions Center s, you c[...]

9 System Overview Chapter 2 System Overview Business Communications Manager 50 (BCM50) 2.0 includes a software upgrade as well as new platform options with integrated Basic Rate In terface (BRI) trunks an d new rout er hardware, which is introduced to meet the European Unio n (E U) requirement. BCM50 achieves: • BCM 4.0 feature e quivalence for t[...]

10 Chapter 2 System Overview NN40020-200 NN40020-200 BCM50 hardware BCM50 main unit The BCM50 main unit (with telephony only) provid es call process ing and simple data-networking functions. It provides co nn ections for 12 digital te lephones, four (PSTN) lin es, four analog station ports, and 4 connections for aux iliary equipment (auxiliary ring[...]

System Overview Chapter 2 11 System Overview The wallmount bra cket is an inexpe nsive bracke t designed for mounting the BCM50 or expansion unit to a wall, see “Mountin g kits” on page 19 for more information. An optional wiring card which provides RJ-45 connectors for all main unit trunk and station interfaces is als o available for use with [...]

12 Chapter 2 System Overview NN40020-200 NN40020-200 BCM50 physical interfaces The BCM50 interfaces are designed so that you do not need add itional hardware. See Figure 1 for a graphical representation of the BCM50 interfaces. Your BCM50 comes with these interfaces: • Twelve digital station ports that support the complete line of Business Series[...]

System Overview Chapter 2 13 System Overview IP telephony features BCM50 offers the complete range of IP teleph ony features currently pr ovided in the Business Communications Manager product lin e: • G.711 and G.729 codecs • echo cancellation • H.323 IP trunking and MCDN over H.323 • SIP and SIP proxy • MCDN SIP trunking • Gatekeeper ?[...]

14 Chapter 2 System Overview NN40020-200 NN40020-200 The following features make BCM50a and BCM50e attr active for small sites th at want to become Internet-capable and multi- site enterprises with many small site s. Until now, howe ver, these sites could not be part of the corp orate WAN because of the high cost of traditional WAN connectivity and[...]

System Overview Chapter 2 15 System Overview BCM50e The BCM50e in Figure 2 provides call processing and data -routing features and is suitable for networks that require datarou ting capability using an integrat ed Ethernet router. The WAN interface port provides 10/100 Ethe rnet with autosensing and autopo lari ty. If you have existing or alternati[...]

16 Chapter 2 System Overview NN40020-200 NN40020-200 • RFC 1483 Multi-protocol over AAL5 • RFC 2365 PPP over AAL5 • RFC 2516 PPPoE • Traffic-shaping UBR, CBR • ATM forum UNI 3.1/4.0 PVC (minimum 5 PVCs) BCM50b, BCM50ba, and BCM50be: BCM systems with integrated BRIs The BCM50 system provides privat e network and telep hony-management capab[...]

System Overview Chapter 2 17 System Overview BCM50b The BCM50b main unit provides si milar functionality to the BCM50 main unit. The difference is that the BCM50b main unit has two integrated BRI ports replacing the four analog lines on the RJ-21 telephony connector. • new CSC with integrated BRI in place of integrated GATI • keycode BRI p orts[...]

18 Chapter 2 System Overview NN40020-200 NN40020-200 BCM50 expansion unit and media ba y modules You can expand B CM50 trunk and station capa city by connecting up to two external BCM50 expansion units. Expansio n ports on the BCM50 are enabled th rough keycodes. The expansion unit fits ea sily with the BCM50 and is easy to integrate and install us[...]

System Overview Chapter 2 19 System Overview Mounting kits Businesses can have a range of phys ical environments in which the system must be installed. The BCM50 has optional accessories you can use to tailor the installation to the needs of the location. Small System Wallmount Brac ket You can use this optional bracket to mount the BCM50 and expan[...]

20 Chapter 2 System Overview NN40020-200 NN40020-200 BCM50 new features The following table represents the content matr ix for BCM50. This matrix indicates where BCM50 aligns with BCM 4.0 and new features specific to BCM50. Aligned with BCM 4.0 BCM50 New Features Core Telephony • Digital Mobility • Doorphone • Ad Hoc Conferen cing • New Zea[...]

System Overview Chapter 2 21 System Overview BRI version BCM50 integrates 2-port BRI S/T trunks for EMEA and Asia Pacific (AP AC) markets to give this option to customers who need dig ital trunking. The analog trunk versions will still be available separately for those cust omers who require them. R2MFC MBM support BCM50 supports the R2MFC MBM in s[...]

22 Chapter 2 System Overview NN40020-200 NN40020-200 WAN failover allows calls that experience issues using the WAN link to continue over the soft modem or LAN or ISDN. Software upgrade The target time for an upgrade from BCM50 1.0 is 45 mi nutes. The upgrade with BCM50 and Element Manager supports remo te and scheduled upgrades. This ne w capacity[...]

System Overview Chapter 2 23 System Overview GATI localization GATI supports EMEA, China, and APAC countri es where the MBM is currently sold. See the country matrix in “The I24 KEM is ideal for Secretary and Health care. Global markets” on page 29 . Some profiles require new Disc onnect Supervision (DS) or Ca ller ID (CLID) support as outlined[...]

24 Chapter 2 System Overview NN40020-200 NN40020-200 BCM50 capabilities aligned with BCM 4.0 In addition to the new features introduced with BC M50, it incorporates ma ny features that were introduced with BCM 4.0. These include: • "Proactive Voice Quality Monitoring" • “Ad-Hoc conferencing” on pa ge 25 • “Meridian Customer De[...]

System Overview Chapter 2 25 System Overview Ad-Hoc conferencing Currently, the BCM supports three-party confer encing. Ad-Hoc Conferencing exte nds this capability to support large multi-party conferencing. Ad-Hoc conferencing delivers: • A user interface model which is si milar to today’s F3 conference. • No impact on the user’s feature-b[...]

26 Chapter 2 System Overview NN40020-200 NN40020-200 In enterprise network systems, the SIP feature provides the ability to su pport private numbering plans, optimizes the use of network traffic (TAT /TRO/ICCL), and provi des support for centralized voice mail applications (NCRI, MWI) using the SIP messaging protocol. By making these capabilities a[...]

System Overview Chapter 2 27 System Overview Secure interface and audit logging This feature enhances interface security by addi ng more secure access controls. It a lso adds security audit logs, allowi ng capture of configuration change s and system activity by User ID, date, and time. These improvements bring the BCM in alignment w ith the securi[...]

28 Chapter 2 System Overview NN40020-200 NN40020-200 Terminal and mobility support The BCM50 Terminal and mobility support is equivalent to that of BCM 4.0. The new sets supported by BCM50 inclu de: • IP Phone 1120e • IP Phone 1140e • IP Phone 2007 • “IP audio conference phone 2033” on page 28 • “IP Key Expansion Module I2 4” on p[...]

System Overview Chapter 2 29 System Overview IP Key Expansion Module I24 The I24 Key Expansion Mod ule (KEM) expands th e IP portfolio by providing more line and feature appearances for IP sets. The I24 KEM is ideal for Secretary and Health care. Global markets BCM50 voice prompts, which were introdu ced in BCM 4.0, include Pol ish, Finnish, Korean[...]

30 Chapter 2 System Overview NN40020-200 NN40020-200 The following table reflects ne w analog, BRI, and country support t hat is added in BCM50. Trunks MBM Region GATM GATI BRI R2MF DID N. America Yes EMEA UK Yes Yes Poland Yes Yes Bahrain DS Yes Yes Saudi Yes UAE Yes Qatar Yes Ireland DS/CLI Yes Yes South Af rica Yes Spain Yes France Yes Russian F[...]

System Overview Chapter 2 31 System Overview Support, security and servicing BCM50 provides solutions for client supp ort, repl acement parts, upgrades and enhanced servicing. Client operating system support BCM50 supports Windows 2000 Profes sional, Windows XP Professional, Citrix Metaframe XP for Element Manager, and Citrix client supp ort equiva[...]

32 Chapter 2 System Overview NN40020-200 NN40020-200 • Reduced dependency on dip switches for Media Bay Modules as global profiles are downloadable BCM50 management You can quickly and easily install, configure, an d administer BCM50. These topics summarize the BCM50 management areas: • "Ease of installation" • “Remote management [...]

System Overview Chapter 2 33 System Overview • keycode information through automated ap plication of keycodes • users and groups You fill out the template, save it to a USB storag e device, and insert the memory stick into the USB port of the BCM50 during the initial bootup of the system. This information is read into the BCM50 and applied thro[...]

34 Chapter 2 System Overview NN40020-200 NN40020-200 • Entity MIB RFC 2737 — describes managed ob jects used for managi ng multiple logical and physical entities managed by a single SNMP agent. • System Host MIB RFC 2790 MIB for managing host systems — defines a set of objects common across many computer system architectures that are useful[...]

System Overview Chapter 2 35 System Overview If you use Business Communications Manag er Unified Manager, you find that perfo rming common BCM50 programming tasks is simpler, faster, and more information-rich with Element Manager, which requires m inimal c licking through the interfa ce to get to tasks. You can get to any programming screen in thr [...]

36 Chapter 2 System Overview NN40020-200 NN40020-200 • Fault managemen t for viewing BCM50 alarms. You ca n set which alarms are displayed in the Element Manager alarm browser and which alarms trigger an SNMP trap. • Log management for off-box transfer of logs , including component logs and administrator logs such as alarm log, security log, co[...]

System Overview Chapter 2 37 System Overview — through set-based admin istration — through NCM — through a US B memory stick • BRI enabled with keycode Network Configurati on Manage r (NCM) Many Business Communic ations Manager customers already us e the optional client-server based management applicatio n NCM to manage their multisite BCM2[...]

38 Chapter 2 System Overview NN40020-200 NN40020-200 • Fax settings (if fax messag ing keycode is applied) • Call forward to voicemail and display CLID The main page shows your mailbo x status informat ion such as whether the phone set is forwarded, the mailbox is full, the number of broadcast me ssages, new messages and how many are urgent, sa[...]

System Overview Chapter 2 39 System Overview • The number of saved messages. • The number of n ew fax messages (if the fax keycode is applied). • The number of saved fax messages (if the fax keycode is applied). • Warning messages that appear in red if: — an extension is specified for the mailbox, bu t no telephone set is associated with [...]

40 Chapter 2 System Overview NN40020-200 NN40020-200 Fax Setting The Fax Setting page allows you to enter a preset destinatio n where faxes can be printed. The destination can be either an exte nsion or a telephone number, if outcalling is enabled. For users who do not have the outcalling cap ability, the Fax Setting page only allows for an extensi[...]

System Overview Chapter 2 41 System Overview Features included with CallPilot The following features are incl uded with CallPilot for BCM50: Voicemail The Voicemail feature records messages and stores th em in a mailbox for easy retrieval. Business telephones on your system can have their own mailbox and greeting. Information can be distributed qu [...]

42 Chapter 2 System Overview NN40020-200 NN40020-200 For more information about Fax, see the CallPilot Fax Set Up and Operation Guide . Unified messaging With Unified messaging, you can use the ir e-ma il application to access voice, fax, and text messages from their personal computer. You can us e Unified Messaging with several popular e-mail appl[...]

System Overview Chapter 2 43 System Overview • additional voice mail prompt lang uages including, Polish, Irish English, Finnish, Korean and Turkish Contact Center Contact Center (CC) is an evolution of the exis ting Call Center capability on BCM. Contact Center has the same functionality as the current Pro fessional Call Cen ter with the ability[...]

44 Chapter 2 System Overview NN40020-200 NN40020-200 • Phone-and-browser calls (usi ng PSTN), which integra te a standard voice call with a Contact Center agent and a Multimedia Contact Center browser call session with follow-me browsing, text chat, and screen-capture push. • Browser-only calls, which have the same brow ser features of phone-an[...]

System Overview Chapter 2 45 System Overview BCM compatibility matrix The following table indicates th e compatibilit y of components and features through the BCM product line. Component/ Feature BCM 3.6 BCM 3.7 BCM50 1.0 BCM50e 1.0 BCM50a 1.0 BCM 4.0 BCM50b 2.0 BCM50a/ba 2.0 BCM50e/be 2.0 Operating Sy stem Windows NT 4 Embedded Yes Yes No No No No[...]

46 Chapter 2 System Overview NN40020-200 NN40020-200 i2050 Yes Yes Yes Yes Yes Yes Yes Yes Yes IP Softphone 2050 No No No No N o No Yes Yes Yes IP Phone 2007 No Yes No No No Yes Yes Yes Yes IP Phone 1120e No No No No No Yes Yes Yes Yes IP Phone 1140e No No No No No Yes Yes Yes Yes IP Audio Conference Phone 2033 No No No No No Yes Yes Yes Yes WLAN I[...]

System Overview Chapter 2 47 System Overview IP Trunks Codecs 711-729-72 3 711-729 Management NCM Yes - NCM 3.6 NetIQ support Yes Yes Yes Yes Yes Yes Yes Yes Yes Unified Manager Yes Yes No No No No No No No System Set Based Admin (F9*8) No No Yes Yes Yes Yes Yes Yes Yes Element Manager No No Yes Yes Yes Yes Yes Yes Yes Set Based Admin Telephony No [...]

48 Chapter 2 System Overview NN40020-200 NN40020-200 Upgrade from previous version From 3.0, 3.01 & 3.5 From 3.5 & 3.6 Not available Yes Yes Yes Yes BCM Imaging Tool Yes Yes No No No Yes No No No Level 1 & 2 Reset No No Yes Yes Yes No Yes Yes Yes Wireless T7406 Yes Yes Yes Yes Yes Yes Yes Yes Yes 802.11b WVoIP i22xx Yes - with patch Yes[...]

Index 49 System Overview Index A Acronyms 5 Ad-Hoc Conferencing 25 Auto Attendant 41 B BCM Compatibility Matrix 45 BCM50 a details 15 additional hardware 10 applications 37 Call Detail Recording CDR 44 CallPilot 40 Enhancements 42 Features Auto Attendant 41 Fax Answering 41 Voicemail 41 Contact Center features 43 optional components 43 LAN CTE 44 M[...]

50 Index NN40020-200 NN40020-200 K Keycodes 36 L LAN CTE 44 Logs 34 M Mailbox Manager 37 features 38 call forward 40 fax setting 40 greetings and spok en name 39 my mailbox 38 off premise notification 39 outbound transfer 39 personal attendant 39 main page 38 Meridian Customer Defi ned Network MCDN 25 Message Networking 41 Mounting kits 19 Multimed[...]

Index 51 System Overview[...]

52 Index NN40020-200 NN40020-200[...]