Nortel 2002 manuale d’uso

Nortel Networks Communication Server 100 0 IP Phone 2002 User Guide Title page[...]

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Revision history 3 Revision history September 2004 Standard 3.00. This d ocument is up-issued to support Nortel Netwo rks Communication Serve r 1000 Release 4.0. October 2003 Standard 2.00. This d ocument is up-issued to support Succession 3.0 Software. November 2002 Standard 1.00. This d ocument is issued to suppor t Meridian 1 Release 25.40 an d [...]

Revision history 4[...]

Contents 5 Contents About the IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 6 Configure call log opt ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Configure the Callers Lis t log . . . . . . . . . . . . . . . . . . . . . . 45 Configure New Call indication . . . . . . . . . . . . . . . . . . . . . 46 Configure Preferred Name Match . . . . . . . . . . . . . . . . . . 47 Configure Area Code set-up .[...]

Contents 7 Use Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Record a Calling Party Number . . . . . . . . . . . . . . . . . . . . . . . 75 Display incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 8 Charge a c all or char ge a force d call . . . . . . . . . . . . . . . . . . 100 Use Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Use Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . . . 105 Override a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Use Privacy [...]

Contents 9 Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147[...]

Contents 10[...]

About the IP Phone 2002 11 About the IP Phone 2002 The Nortel Networks IP Phone 2002 brings voice an d data to the desktop by connecting directly to a Local Ar ea Network (LAN) through an Ether net connection. Note 1: Not all featur es are av ailable on all telephone s. Consult your system adm inistrator to verify whic h features are available for [...]

About the IP Phone 2002 12 Note 1: Your IP Phone 200 2 may not be configured to support soft key functionality. Consult your system administrator. • multi-field LCD display screen • speaker for on-hook dialin g or on- hook listening • volume control bar for ad justi ng ringer, sp eaker, handset, and headset volume • six specialized fixed ke[...]

About the IP Phone 2002 13 Figure 2 shows the IP Phone 2002. Figure 2: IP Phone 2002 Telephone controls Note: Your IP Phone 2002 may come with optional key caps. Text in parenthesis ind icate labe ls appearing on the key caps. For examp le, (Services). Use the Volume control bar to adjust the volume o f the ring er, hand set, hea dset, speaker, and[...]

About the IP Phone 2002 14 Programmable line (DN)/fea ture keys are extra D Ns or fea ture keys used to a ccess additional features. A steady LCD light beside a line (DN) key indicates that the feature or line is active. A flashing LCD indicates the line is on hold or the featur e is being program med. Use the Goodby e key to terminate an active ca[...]

About the IP Phone 2002 15 Press the Services ke y and use the navigation keys to acce ss the following items: • Telephone Optio ns: — Volume adjustment — Contrast adjustment — Langua ge — Date/Time — OnHook Default Path — Display diagnostics — Local Dialpad Ton e — Ring type — Change feature ke y label — Set Information • P[...]

About the IP Phone 2002 16 • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local M ode and Resume Local Mode (if Media Gateway 1000B is configured) Note 1: Press the Services key to ex it from any menu or menu item. •T h e Passwor d Admin menu many not be available on your IP Phone 2002. Consult your [...]

About the IP Phone 2002 17 Soft keys (self-labeled) are located below the display area . The LC D label ab ove the key changes, based on the active feat ure. Note: When a triangle appears before a key label, th e featur e is activ e. Press the More.. key to access the next layer of Soft keys (self-labeled). When a message is left for the user, the [...]

About the IP Phone 2002 18 Telephone display The IP Ph one 2002 has two dis play areas: • The upper displa y area contain s single-line infor mation for items such as caller number, caller name, featur e prompt string, user-entered digits, date and time in formation, and set informa tion. • The lower display area provid es soft key label inform[...]

About the IP Phone 2002 19 Call features and Flexible Feature Codes System administration is required for call features and Fl exible Feature Codes (FFCs). Contact your system administrator to configure these features and code s on your telephone . Call features and FFCs must be assigned to your telephone and supported by system software. Security [...]

About the IP Phone 2002 20 Note: The default setting for Password Protection is off. To turn Pas sword Protection On /Off: 4. Use the dial pad to ente r your password at the prompt. 5. Press the Up/Down navigation keys to scroll and highlight New Password . 6. Press the Select key. 7. Use the dial pad to ente r the new password. 8. Press Select to [...]

About the IP Phone 2002 21 3. Use the dial pad to ente r your password (if Password Protection is enable d). 4. Press the Enter key. 5. Press the Up/Down navigation keys to highlight on e of the followi ng: — Enable Password Protection — Disable Pas sword Protec tion 6. Choose one of the following: — Yes to accept the selec tion. — No to re[...]

Enter and edit text 22 Enter and edit text You can enter and edit te xt on your IP Phone 2002 using the following methods: • Enter and edit text using the te lephone dialpad. • Edit text using th e soft keys. Enter text using the dialpad You can use the dialpa d to enter te xt wh en you use features such as Personal Dir ectory, Redial L ist, an[...]

Enter and edit text 23 7. Press the Choose soft key to select a symbol. 8. Press the Next soft key to submit your changes . Table 1 describes the soft key editing function s on the IP Phone 2002. Table 1: Editing so ft key descri ption Key Description Cancel Action is cancelled. Choose Select a symbol. Clear Clear the input field. Case Switch the n[...]

Connect the IP Phone 2002 components 24 Connect the IP Phone 2002 components Before you begin Steps 1. Connect one end of the handse t cord to the handset jack (ide ntified with a handset icon) on the back of th e telephone. Connect the oth er end to the jack on the handse t. 2. Choose one of the following connectio ns: a. For a telephone not shari[...]

Connect the IP Phone 2002 components 25 5. Secure the telephon e footstand to the telephone ba se. Use the angle grip on the to p back of the telephon e to change po sition. Figure 4 shows connections on the IP Pho ne 2002. Figure 4: IP Phone connections[...]

Configure options on the IP Phone 2002 26 Configure options on the IP Phone 2002 The IP Ph one 200 2 Services menu lists the following submenus: •T h e Telephone Opt ion menu enables you or yo ur system administrator to configure telephone prefere nces. • Password Admin menu enables you or your system administrator to change the Statio n Contro[...]

Configure options on the IP Phone 2002 27 Use the Telephone Option menu To use t he Telephone Opt ion menu: 1. Press the Services ke y. 2. Press the Up/Down navigation keys to scroll and highlight Telephone Option . 3. Press the Select key. 4. Use the Up/Down navigation keys to scroll and highlight an option (for examp le, Language… ). 5. Press t[...]

Configure options on the IP Phone 2002 28 Adjust volume To adjust the volume, press the Services key and select Volume adjustment… from the Telephone Option menu. Choose one of the following: • Ringer • Handset • Handsfree • Buzzer To adjust Ringer volume: 1. Press the Up/Down navigation keys to scroll and highlight Ringer . 2. Press the [...]

Configure options on the IP Phone 2002 29 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Opt ion menu. — Press the Cancel key to k eep existing settings. or[...]

Configure options on the IP Phone 2002 30 To adjust Han dset listen volume: To adjust th e Handsfree lis ten volume: 1. Press the Up/Down navigation keys to scroll and highlight Handset listen . 2. Press the Select key. 3. To increase or decr ease the volume, do one of the following: — Press the Lower/Higher soft keys. —P r e s s t h e Up/Down [...]

Configure options on the IP Phone 2002 31 3. To increase or decr ease the volume, do one of the following: —P r e s s the Lower/Higher soft keys. —P r e s s t h e Up/Down navigation keys. 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Opt ion menu. — Press the Cancel key to k eep [...]

Configure options on the IP Phone 2002 32 To adjust th e Headset list en volume: To adjust the Bu zzer volume: 1. Press the Up/Down navigation keys to scroll and highlight Headset li sten . 2. Press the Select key. 3. To increase or decr ease the volume, do one of the following: — Press the Lower/Higher soft ke ys. —P r e s s t h e Up/Down navi[...]

Configure options on the IP Phone 2002 33 3. To increase or decr ease the volume, do one of the following: — Press the Lower/Higher soft keys. —P r e s s t h e Up/Down navigation keys. 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Opt ion menu. — Press the Cancel key to k eep exi[...]

Configure options on the IP Phone 2002 34 Adjust display screen contrast To adjust the LCD display screen contra st, press the Services key and select Contrast adjustment from the Telephone Option menu. Note: If you have a Nortel Networ ks IP Phone KEM attached to your telephone, adjusting the tele phone’s LCD screen contrast also adjusts th e di[...]

Configure options on the IP Phone 2002 35 Select a language The display is available in mu ltiple languages. To choo se a language, press t he Services key and select Language… from the Tele phone Option menu. To sele ct a lan guage: 1. Press the Up/Down navigation keys to scroll and highlig ht the desired langu age (for example, Germa n [Deutsch[...]

Configure options on the IP Phone 2002 36 Select Date/Time format Several Date/Time forma ts are available. Forma ts are based on the 12-hour and 24- hour clocks. To select a date/time format, press the Services key and select Date/T ime… from the Telephone Option menu. To select date and time for mat: 1. Press the Up/Down navigation keys to scro[...]

Configure options on the IP Phone 2002 37 Display diagnostics The Display diagnostics optio n tests the telephone’s display scr een and indicator lights. To access di splay diagnostics, press the Servic es key and select Displa y Diagnostics from the Tele phone Option men u. To select Displa y diagnostics: 1. Press the Up/Down navigation keys to [...]

Configure options on the IP Phone 2002 38 Choose Local DialPad Tone The Local DialPad To ne option produces Dual-T one Multi-Freque ncy (DTMF) sounds , a single tone, or no soun d when yo u pres s a key on the dialpad. To choose a local dialpad tone, press the Ser vices key an d select Local DialPad Tone fr om the Telephone Op tion menu. To choose [...]

Configure options on the IP Phone 2002 39 Choose Ring type The Ring type… option sets the telephone’s ring tone. To choose a ring type, pres s the Services key and select Ring type… from the Telephone Option menu. To choose a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring typ es. 2. Press the Play key [...]

Configure options on the IP Phone 2002 40 Enable Call Timer The call timer measures how long yo u are on each call. To enable call timer, press the Services key and select Call Timer from the Telepho ne Option menu. To enable Call Timer: 1. Choose one of the following: — To turn on the Call time r, press the On key. — To turn off the Call t ime[...]

Configure options on the IP Phone 2002 41 Enable OnHook Default Path The OnHook De fault Path option allo ws you to use a heads et or the Handsfree feat ure to operate your IP Phone while it is on-hoo k.To enable OnHook Default Path, press the Services key and select OnHook Default Path from the Telephone Option m enu. To enable Onhook De fault Pat[...]

Configure options on the IP Phone 2002 42 Change feature key labels The Change feature key label option renames the label disp layed next to each feature key or restores the default labels to the keys. To rename feature key labels, press the Services key and select Change feature key labels fr om the Tele phone Option menu. Note: If a feature key i[...]

Configure options on the IP Phone 2002 43 Restore the def ault labels To restore default labe ls, press the Services key and select Change fea ture key la bels from the Telephone Option men u. 1. Press the Select key. 2. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Restore all key labels — Press Yes to change a[...]

Configure options on the IP Phone 2002 44 View set information The set information option displays th e following set-spec ific information: • IP Address • Hardware ID of the IP Phone • Current firmware ve rsion To view set in formation, press the Services key and select Set Info from the Telephone Option menu. To view set informati on: Confi[...]

Configure options on the IP Phone 2002 45 Configure the Callers List log You can c onfigure th e Callers L ist to log all incoming calls or only unanswer ed calls. T he defa ult setti ng is “Log all calls”. To log unanswered ca lls only, press the Services key and select C all Log Option from the Telephone Option m enu. To log only unanswered c[...]

Configure options on the IP Phone 2002 46 Configure New Call indication You can configu re the IP Phone 2002 to display a messa ge to indicate a new incoming call was received. The defau lt setting is “O n”. To configur e new call indication, press the Services key and select Call Log Option from the Telephone Option menu . To configure New Cal[...]

Configure options on the IP Phone 2002 47 Configure Preferred Name Match You can configure the IP Ph one 2002 to display the na me of the caller as defined in your Person al Directory. The default setting is “Off”. To configure Preferr ed Name Match, press the Services key and select Call Log Option from the Telephone Option me nu. To configure[...]

Configure options on the IP Phone 2002 48 Configure Area Code set-up The Area Code set-up me nu enables a user to save up to 3 area codes. When an incoming call arrives with an a rea code that matches one of the 3 stored area codes, the incom ing call numb er is re-orde red to dis play the telephone numb er followed by the ar ea code (as oppose d t[...]

Configure options on the IP Phone 2002 49 To edit area code display: 6. Choose one of the following: —P r e s s t h e Select soft key to sav e the setting. — Press the Cancel key to keep the existing settings. 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup . 2. Press the Select soft key. 3. Press the Up/Down naviga[...]

Configure options on the IP Phone 2002 50 Configure Name Display format You can configure the IP Phon e 2002 to display the name of the incomi ng calling party in the following formats: • first name/last name • last name/first na me To configure name d isplay format, press the Services key and select Call Log Option from the Telephone Option me[...]

Configure options on the IP Phone 2002 51 4. Choose one of the following: —P r e s s t h e Select soft key to sav e the setting. — Press the Cancel key to k eep existing settings. or[...]

Make a call 52 Make a call This section desc ribes featur es asso ciated with making a call. There are several ways to make a call from an IP Phone 2002. Use Off-hook dialing Use On-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of th e following: — Replace the handset into the cradle . — Press the Go[...]

Make a ca ll 53 Use Handsfree dialing Use Handsfree dialing to use a built-in microphone an d speaker, or a headset, instead of the handset. While on an active call, you can switch between Ha ndset and Han dsfree mo de. 3. Dial the number when the d ial tone sounds. 4. When t he called party ans wers, lift the handse t. 5. To terminate the call, ch[...]

Make a call 54 To discontinue a handsfre e call: To mute a handsfree ca ll: To swit ch from Handsfree to Hand set mode: To switch from Handset mode to Ha ndsfree mode: Press the Goodbye key. 1. Press the Mute key. The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation . Lift the handset. 1. Press the Ha[...]

Make a ca ll 55 To use a headset : To swit ch from Handsfre e to head set: Use the Directory applications You can make calls u sing various Directory applications available on your IP Phone 2002. The applications include : • Corpora te Directory • Personal Director y • Callers List • Redial List 1. Connect the heads et to the he adset jack [...]

Make a call 56 Make a call using Co rporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional infor mation on each entry, and dial Corp orate Directory nu mbers.To use Corporate Directory, pr ess the Directory key and select Corporate Dire ctory . To search f[...]

Make a ca ll 57 Make a call using Personal Directory The Personal Directo ry feature allo ws yo u to store a maximum of 100 entries consisting of names and numb ers. To use Personal Directory, press t he Directory key and select Personal Directory . For information on how to configure and use Pers onal Directory, refer to “Per sonal Directory” [...]

Make a call 58 Make a call using Callers List The Callers List feature au tomatica lly stores up to a maxim um of 100 callers. After 100 calle rs have been stored, each additional caller overwrites the oldest entry. To use Callers List, press the Directory key and select Calle rs List . For information on how to configure and use Callers List refer[...]

Make a ca ll 59 Make a call us ing Redial List The Redial List feature automa tically stores a maxim um of 20 previously dialed telephone numbers. To use Redial List, press the Dire ctory and select Redial List . For info rmation on how to configur e and us e Redial List, refer to “Redial List” on page 117. To use Redial List: Use Predial Use t[...]

Make a call 60 To edit a Predial nu mber: Use AutoDial Use the AutoDial feature to display, store, an d automatically dial telephone n umbers. 3. Lift the handset when the called party answers o r, if in Han dsfree m ode, be gin to speak. 1. Use the dialpad to enter the number. 2. Choose one of the following: — To eras e all numbers, pre ss the C[...]

Make a ca ll 61 To store an AutoDial number: To display an AutoDial number: 1. Without lifting the handset, press the appropriate AutoDial key. Note: The display screen displays the word “Autodial” next to the ap propriate key. 2. Using the dial pad, dial the teleph one number (in cluding access code) to be stored on the selected AutoDial key. [...]

Make a call 62 To use Auto Dial: 1. Lift t he handset. 2. Press an AutoDial key in the upper display area to dial the n umber associated with that key.[...]

Make a ca ll 63 Activate Ring Again Use the Ring Again feature if you rece ive a busy to ne or if there is no answer. Your IP Phone ri ngs when the person you called becom es available. Ring Ag ain automatically redials the number. To activa te Ring Agai n: To call a Ring Again party when you receive not ification: 1. Dial a number and re ceive a b[...]

Make a call 64 To deactiva te Ring Again bef ore notificat ion: Redial the last number called Use the Last Number Redial feature to autom atically redial th e last dialed number. To use La st Number Re dial: Choose one of the following: — Press the RingAgain key a second time. — Press the RingAgain Deactivate FFC. Choose one of the following: 1[...]

Make a ca ll 65 Use Speed Call Use the Speed Call feature to place inte rnal and external calls by dialin g a one-, two-, or thre e-digit code to store, edit, an d automatically dial frequently called telephone numbe rs. To store a Speed Ca ll number: To make a Speed Call: 1. Press the Speed Call Controller key. The triangular icon flashes, indicat[...]

Make a call 66 Make a System Speed Call Use the System Speed Ca ll feature to dial Speed Call codes that override dialing re strictions p laced on your tele phone. To make a System Spee d Call: Make a call using Hot Line Use the Hot L ine feature to au tomatically dial a specific number. To use Hot Line: 1. Lift t he handset. 2. Choose one of the f[...]

Make a ca ll 67 Make an Intercom call Use the Intercom feature to call a member of your intercom group by pressing the code assign ed to each member . To make an Intercom call: To answer an Intercom call while on a line other than your Intercom group line: 1. Lift t he handset. 2. Press the Intercom key. 3. Dial the one- or two-digit code for the d[...]

Answe r a call 68 Answer a call Each incoming call causes the tele phone to ring, the LCD indicator to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following: •L i f t t h e ha ndset. • Press the Handsfree button located o n the left side of the handset. • Press the line (DN) key beside the LCD indicator[...]

While on an active call 69 While on an active call This section desc ribes featur es available du ring an active call. Place a call on hold Use the Hold feature when ta lking on one line a nd another call arrive s on a second line. Reta in the original call by putt ing it on hold and then answer the second call. To place a call on ho ld: To retr ie[...]

While on an a ctive call 70 Transfer a call Use the Transfer feature to redirect a call to the ap propri ate person . To use the Transfer f eature to direct a call to a third party: To return to the original cal l, if the t ransfer is incompl ete: 1. Press the Trans fer key. The othe r party is on hold and a dial tone so unds. The LCD indicator lig[...]

While on an active call 71 Use Timed Reminder Recall Use the Timed Reminder Recall fe ature to receive a reminder tone when a transferred call is not answe red. To use Timed Reminder Recall: 1. Press the Transfer key. The call is put on hol d. 2. Dial the number to whic h the call is being transfer red. 3. Choose one of the following to start the r[...]

While on an a ctive call 72 If the t ransferred ca ll is not answered, your telephone rings: Use Attendant Recall Use the Attendant Recall feature to contact an attendant durin g a call and to connect the call to the attendant. To contact the attendant while on a call: 1. Lift t he handset to reconnect to the original caller. 2. Choose one of the f[...]

While on an active call 73 Use Call Park Use the Call Park feature to hold temporarily (pa rk) and retrieve a call from any telephone. Using Ca ll Park does not tie up a line. When configured network-wid e, Call Park can be used across networks. A System Park Extensi on can be set to automatically park most calls. To park a call on the System Park [...]

While on an a ctive call 74 To park a call using the SPRE code o r FFC: To retrie ve a parke d call: 1. Choose one of the following. — Press the Transfer key. — Press the Conference key. 2. Dial the Call Park FFC. 3. To use an alte rnate DN from the System Park DN or your own DN, dial th e DN where you want to park the call. Otherwise, proceed [...]

While on an active call 75 Record a Calling Party Number Use the Calling Party Num ber feature to record a caller’s number, or to charge a call to an account nu mber, during an establish ed call. To record a caller’s number f or accounting purposes: 3. Dial the DN where yo u park ed the ca ll. Note: If a parked call is not retrieved within a sp[...]

While on an a ctive call 76 Display incoming calls Use the Display feature to display a second incom ing caller’s number and name (if available) du ring an active call, without interfering wi th the call in progress . To view the in formation on an incoming ca ll while on a call in progress: Trace a Malicious call Use the Ma licious Call Trace fe[...]

While on an active call 77 To use Call Tr ace without a Call Trace key: 1. Choose one of the following: — Press the Transfer key. — Press the Conference key. 2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect. or[...]

Incoming calls 78 Incoming calls This section desc ribes featur es that are used with incoming calls. Activate Automatic Answerback When the Auto matic Answer back featu re is active, your set automatically answers in Handsfree mode a fter one ring; however, calls are not forwarded to the voice message ser vice. To activate Au tomatic Answerback: T[...]

Incoming calls 79 To answer an incoming call in another call pickup group: To answer a call at a specific ex tension in any pickup group: 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. 1. Lift t he handset. 2. Press the Group Pickup ke y or enter the Pickup Group FFC. 3. Dial the pickup group numb[...]

Incoming calls 80 3. Dial the DN of the telephone that is ringing (in you r call pickup grou p). If the pickup DN or group numbe r is invalid (an overflow burst tone so unds and the screen displays Goodbye and try again) , press the Goodbye key.[...]

Incoming calls 81 Use Call Waiting The Call Waiting feature al erts you to an incoming call by pr oducing a tone. It also puts the current call on hold while you answ er the new call. To answer an incoming call while on another call: To return to the f irst telephone call: 1. When the incoming call tone sounds, press the Hold key to put the c urren[...]

Incoming calls 82 If you do not have a Ca ll Waiting key: 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to ans wer the incoming call. (Goodbye)[...]

While away from your desk 83 While away from your desk This section describes feature s to use when you are away from your desk. Use Call Forward Use the Call Forward fe ature to direct incom ing calls to ring on another line (DN). If the telephone is ring i ng, the call cannot be fo rwarded. To forward your calls or change the forward number: To d[...]

While away from your de sk 84 To reinstate Ca ll Forward to th e same number: Use Internal Call Forward Use Intern al Call Forward to accep t on ly calls originating at internal DNs to ring at another DN. Calls originat ing outside your te lephone system still ring at your telep hone. Current incoming calls cannot be forwar ded. To forwar d interna[...]

While away from your desk 85 To deactivate Internal Call Forward: To reinstate Ca ll Forward to th e same number: Use Remote Call Forward Use the Remote Call Forwar d feature to forward calls (from any telephone other than your own) to any telephone. To activate Re mote Call Forward: Choose one of the following: — Press the Internal Call Forward [...]

While away from your de sk 86 To deactiva te Remote Call Forwa rd: 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward teleph one number , press the # key. (Do not perform steps 6 and 7). 6. Dial the number to which calls are being forwarde d. If ca lls are for warded t o an invalid number , a fast bu[...]

While away from your desk 87 Secure your telephone Use the Electronic Lock feature to prevent o thers from making calls from your telephone. The Electronic Lock feature is con trolled using your Station Control Password (SCPW). To change your Statio n Control Password, please r efer to “Security features” on page 19. To lock you r telephone: 5.[...]

While away from your de sk 88 To unlock your te lephone: 1. Lift the handset. 2. Dial the Electronic Lo ck Deacti vate FFC. 3. Dial your Station Control Password . 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FFC re motely, dial your DN. (Goodbye)[...]

Talk with more than one person 89 Talk with more than one person This section desc ribes feat ures that enab le conversat ions betwee n more than two people. Use the Call Join feature Use the Call Join feature to conn ect a call to a current active call. This creates a conference between the two callers and yourself. To connect a call on hold (on a[...]

Talk with more than one person 90 Set up a Conference call Use the Conference fe ature to set up a conference call fo r three or six people including yourself. The numbe r of people the conference featu re supports depends on your telephone's configuration. To set up a conference call: If the person you at tempt to add to the conference is una[...]

Talk with more than one person 91 2. Press the line (DN) key beside the flashing status icon to return to your original call .[...]

Talk with more than one person 92 Use the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display and Disconnect fe ature to list ac tive conferees and disconne ct a conferee from the conference ca ll. To view ac tive confere es: To disconnect a conferee: 1. While on a conference call, press the Conferee Selectable Di[...]

Talk with more than one person 93 Use Group Call Use the Group Call feature to automatically ca ll members of a predefined group, on e at a time, until th ey all answer . To call group members: 3. Choose one of the following: — For a single confer ee, press the Goodbye key. If configur ed, the Conference Count Display returns an updated total cou[...]

Talk with more than one person 94 To answer a Group Call: 2. Press the Group Call key or enter the Group Call FFC . — The feature automatically ca lls all group members. Th e icon flashes until all members answer. — The telephon e numbers of th e group members appear on the display as they answer. When the last person answers, the Group Call in[...]

Talk with more than one person 95 To end a Group Call: Press the Goodbye key. Note: When the person who made the group call disconnects, the ca ll terminates for all member s of the group. However, the members of th e group call can disconne ct from the call and not affect othe r members on the call. (Goodbye)[...]

Work without interruption 96 Work without interruption This section describe s a feature t hat provid es uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your telephone app ear busy to all callers. To acti vate Ma ke Set Busy : To deactiva te Make Se t Busy: Choose one of the following: — Press the Make Set Bu[...]

Additional call features 97 Additional call features Contact your system administrator to determine if the following c all features are available on your telephone. Use AutoDial Transfer Use the AutoDial Transfer feature to tran smit digits thro ugh your AutoDia l key to the Central Office after a Tr unk Switchhook Flash. You mu st be on a Central [...]

Additional call features 98 Use the Buzz feature Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two telephones that ar e linked together enable one person to signal the other. The perso n signaled hears a buzz. To buzz the tele phone linked to your t elephone: Press the Buzz key.The telephone linked to your telep[...]

Additional call features 99 Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an ann ouncement ove r a paging system. Note: A Page key on an atten dant console o verrides and disconne cts the telephones. The teleph ones must re-access the pa ge trunk. To connect to Call Page: 1. Lift t he handset. 2. Dial the P[...]

Additional call features 100 Use Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Li ne Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Thre e- Way Calling. To use Cent rex/Excha nge Line Swit chhook Fla sh: Charge a call or charge a forced call Use the Call Charge feature to cha[...]

Additional call features 101 To charge a call in progress: 2. Press the Charge key or dial the Call Detail Recording FFC. 3. Dial the charge account numbe r. 4. When the dial tone sounds, d ial the number . 1. Choose one of the following: — Press the Transfer key. — Press the Conference key. 2. Choose one of the following: — Press the Charge [...]

Additional call features 102 To charge a call to an account when you tr ansfer a call: 1. Press the Trans fer key. The call is on hold. 2. Choose one of the following: — Press the Charge key. — Dial the Call Detail Recording FFC. 3. Dial the charge account numbe r. 4. After the dial tone, dia l the number to where the ca ll is to be transferred[...]

Additional call features 103 To charge a call to a n account when you add someon e to a confer ence call : 1. Press the Conference key. The call is placed on hold. 2. Choose one of the following: — Press the Charge key. — Dial the Call Detail Recording FFC. 3. Dial the charge account numbe r. 4. Dial the number of the person you wa nt to add to[...]

Additional call features 104 Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Fo rced Camp -on. Use Enhan ced Overrid e to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Ove rride: You receive a busy sig nal after dialing a te[...]

Additional call features 105 Use Forced Camp-on feature Use the Forced Camp-o n feature to automatically ring another telephone (internal or externa l) immediately afte r that telephone disconn ects from its current call. To use For ced Camp-on: Answeri ng a call camped -on to yo ur extensi on: You receive a busy sig nal after dialing a telephone n[...]

Additional call features 106 Override a busy signal Use the Override feature to over ride a busy signal and interrupt another call. To override a bus y/engaged signal: 1. Dial a telephone number an d receive a busy signal. 2. Choose one of the following: — Press the Override ke y. — Enter the Override FFC. The pe ople in the targeted call r ece[...]

Additional call features 107 Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release in an es tablished state: Use Radio Page Use an Radio Page feature to page a person and stay on th e line until they answer. The paged pe rson answers the call after entering a specia[...]

Additional call features 108 To use Auto matic Post selectio n: The called party is either busy on the telephone or away from their desk. To page the called party, there is no need to redial the numbe r of the called party. 4. If your call goes unan swered for a pr eset time period and a 15-secon d high- pitched tone sounds fo llowed by silence, pr[...]

Additional call features 109 To answer a Radio Page: If you carry a Radio Pager, a page ind icates that someone diale d your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any tele phone. Use Voice Call Use the Voice Call feature to pag e another person or make a n announce ment through someone[...]

Additional call features 110 To respond to a voice call: Your telephone ri ngs once and the caller's voice transmits through your sp eaker. Lift the handset.[...]

Additional features 111 Additional features Personal Directory Use the Personal Director y feature to create and store up to 100 directory entries. A Personal Directory en try can contain: • last name (up to 24 characters) • first name (up to 24 char acters) • telephone numbers (up to 31 chara cters) To use Personal Directory, press the Dir e[...]

Additional features 112 To edit an ent ry: 4. Press the Next soft key. 5. Use the dial pad to ente r the name. 6. Choose one of the following: — Press the Done key to save the new entry. —P r e s s t h e Cancel key to return to the Add screen. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Edit soft[...]

Additional features 113 To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm key. — Press the Cancel key. or[...]

Additional features 114 To search for an en try: Callers List The Callers List feature logs all incomi ng calls. Callers List ca n store up to 100 entries in the list. When the list is full, the system over-wr ites the oldest entry. Use the Caller s List feature to r eview missed calls and to dial calls. The Callers List contains: • the caller’[...]

Additional features 115 To dial an en try: To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete key. 3. Choose one of the following: — Press the Confirm key. — Press the Cancel[...]

Additional features 116 To delete the entire Callers List: 1. Press the Delete key. 2. Choose one of the following: — Yes to delete entire Callers List. — No to return to the previous screen. or[...]

Additional features 117 Redial List The Redial List feature logs all outgoi ng calls. Redial List can store up to 20 entries in the list. When the list is full, the system over-writes the oldest entry. Use the Redial List feature to review calls made and to red ial previously dialed calls. The Redial List contains: • the last and first na me of t[...]

Additional features 118 To delete an entry: To delete the entire Red ial List :. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete key. 3. Choose one of the following: — Press the Confirm key. — Press the Cancel key. 1. Press the Delete key. 2. Choose one of the following: — Yes to delete enti[...]

Additional features 119 Virtual Office When you are away from your office telephone, use th e Virtual Office feature to transfer calls, and all of your office telephone’s features, to a remote te lephone. Note 1: Consult your syste m adminis tra tor to verify if the Virtual Office feature is available fo r your use. Note 2: When desig nated as th[...]

Additional features 120 4. At the prompt, enter your User ID. 5. Press the Select key. 6. At the prompt, enter the home Station Control Password (SCPW) . Note 1: If the User ID is not found locally, the me ssage “Locating Remote Server” displays. Note 2: After three failed login attempts, wait one hour be fore attempting to log in again or cont[...]

Additional features 121 Virtual Office on your Remote telephone The following figures show various IP Phone s logged on to an IP Phone 2002 using Virtual Office. Figure 5: Logged on to an IP Phone 20 02 Figure 6: Logged on to an IP Phone 200 2 using an IP Phone 2004[...]

Additional features 122 Figure 7: Logged on to an IP Phone 200 2 using an IP Softphone 2050. A User information line appear s on all displays listing the number of your office telephone. Virtual Office on yo ur Office telephone When activated for Virtua l Office by a remote telephone, your office telephone is lo gged out and no longer oper ational.[...]

Additional features 123 To regain operation of a telephone b eing used for Virt ual Office: Virtual Office logout To log out from a r emote tele phone: Choose one of the following: 1. To completely disconnect your office telephone from the re mote telephone: a. Press the Home key. b. Enter your User ID and passwo rd (this logs the off ice telephon [...]

Additional features 124 Troubleshoot Virt ual Office When you use Virtual Office, er ror messages may displa y on-screen. Table 2 lists error messages and actions to correct the causes. Table 2: Troubleshoot Vi rtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is active (not idle). Wait for remote I[...]

Additional features 125 Locked fr om Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote telephon e has no Station Control Pa ssword. Notify system administrator. Permission Denied (3) Incorrect User I[...]

Additional features 126 Media Gateway 1000B The Media Gate way 1000B (MG 1000B) telep hone can operate in Normal or Local mode. Normal Mode The telephone register s with the Main Office and receive s telephone services from the Main Off ice. At an y time during Normal Mode, you can check local mode fu nctionality (make and receive call s) by enabli[...]

Additional features 127 Test Local Mode Use Test Local Mo de to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the R[...]

Additional features 128 Troubleshoot MG 10 00B When using MG 1000B, error message s may display on your screen. Table 3 lists error messages and actions to correct the causes. 3. Press the Select key (the telephone registers back to the Ma in Office). Table 3: Troubleshoot MG 1000B Display Message Probable Cause Actions Local Mode Test Local mode. [...]

Hospitality features 129 Hospitality features Hospitality features a re intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your te lephone, you can program the system to automatically p lace a call to yourself at a predetermined time. When you answer the call, recorded music[...]

Hospitality features 130 To quit an Automa tic Wake-U p call: To verify the time for the Automa tic Wake-U p call: 1. Lift t he handset. 2. Dial the Automa tic Wake-Up Qu it FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automa tic Wake-Up Verify FFC. 3. Dial the Automa tic Wake-Up time in a 24-hour tim e format (hhmm). If you r qu[...]

Hospitality features 131 Activate Message Registration Use the Message Registratio n feature to re ad, change, or reset meters that log your hotel telephone calls. To read meters: To change a meter: 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the Message Registration key. 1. Press the Message Registration key. 2. Dial the r[...]

Hospitality features 132 To reset a meter to zero: 5. Press the Message Registration key. 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the * key. 4. Press the Message Registration key.[...]

Hospitality features 133 Use Maid Identification Use the Maid Identification featu re to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleanin g status: 1. Press the Room Status ke y. 2. Dial the DN for the room for which the cleaning status is being changed. 3. Dial one of the followi[...]

Hospitality features 134 Display Room Status Use the Room Status feature to prin t the status of a ro om using the Display Module. To read the stat us of a room: 6. Press the Room Status ke y. 1. Press the Room Status key. 2. Dial the DN for the room. The DN displays followe d by a two-digit code.The first digit indicates the occupancy status: 0 = [...]

Hospitality features 135 Changing the statu s of a room: 1. Press the Room Status ke y. 2. Dial the DN for the room. The DN displays followe d by a two-digit code.The second digit indicates th e occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requ ested 2 = Cleaning in pro[...]

Flexible Feature Codes (FFCs) 136 Flexible Feature Codes (FFCs) Use Table 4 to keep track of the FFCs assigned by your system adminis trator. Table 4: Flexib le Feature Codes (Part 1 of 2) FFC Feature FFC Featur e Automatic Wake-Up Activate Make Set Busy Activate Automatic Wake-Up Deactivate Make Set Busy Deactivat e Automatic Wake-Up Verify Malici[...]

Flexible Feature Codes (FFCs) 137 RingAgain Deactivate Virtual Office Termina l Log Of f Station Control Password Change Virtual Office Te rminal Log On Table 4: Flexib le Feature Codes (Part 2 of 2) FFC Feature FFC Featur e[...]

Accessories 138 Accessories IP Phone Key Expansion Module (KEM) The Nortel Network s IP Phon e Key Expans ion Modu le (KEM) is an optional hardware mo dule that provides additio nal line appearanc es and feature keys on your IP Ph one 2002. You can conn ect up to two KEMs to your IP Phone 2002, providing a total of 48 a dditional keys. For more inf[...]

Terms you should know 139 Terms you should know Attendant A telephone oper ator in your organization. AutoDial A telephone nu mber program med on the AutoDial key for one- touch dialing . Callers List A list of all incoming calls (maximum 100 en tries). Calling Party Name Display (CPND) Information appearing on the LCD display screen such as the ca[...]

Terms you should know 140 Directory Number (DN) A number consisting of one to se ven digits for a telephon e. Also known as an extension number . Expand to PC A fixed key on your telephone reserved for future feature development. An audible non-working tone is gener ated along with a display message “Service no t available” if this key is press[...]

Terms you should know 141 Hold key A fixed key used to place an active call on hold. Information display Any display of call activity, lists, prompts, and status of calls. On the IP Phone 2002, the info rmation area is a 1-line by 24-character display. If the text messa ge exceeds this area, a scroll arrow icon indicates that you must use the scrol[...]

Terms you should know 142 More.. An option allowing access to the mu ltiple layers of the soft k eys. Soft keys are the f our keys l ocated d irectly below t he displ ay area. Mute key A fixed key used t o listen to th e caller wit hout tran smitting. Navigatio n keys Up/Down and Left/Right keys used to scroll through menus and lists appearing on t[...]

Terms you should know 143 Primary directory number The main exte nsion number on your telephone. Private Line A feature that can be assigned to your telephone. With this line, you can reach an outsid e number without dialing a code to access an outside line. Internal extension s cannot be diale d from a private line. Programmable line (DN)/fe a tur[...]

Terms you should know 144 Soft keys (self-labeled) A set of keys programmed by your system administrator . These four keys located directly belo w the display area have four programm able layers. T he layers are ac cessed throug h the More.. key. These keys ar e also used to configure pa rameters in the Telephone Option menu. Speaker key A fixed ke[...]

Terms you should know 145 User Interface Screen displays that interact with the end user as a result of an action or even t. Volume control bar A rocker bar you press to increase or decrea se the volume of the ringer, handset, headset, speaker and the Handsfree feature.[...]

Terms you should know 146[...]

Index 147 Index A About the IP Phone 2 002 11 Answer a call 68 Attendant 139 Attendant Recall 72 AutoDial 60, 1 39 AutoDial Tran sfer 97 Automatic Answerback 78 Automatic Wake-Up 129 B Basic features 11 Buzz feature 98 C Call features and Flexible Feature Codes 19 Call Forward 83 Call Join 89 Call Page 99 Call Page Connect 99 Call Park 73 Call Pick[...]

Index 148 E Electronic L ock 87 Enhanced Overri de 104 Expand to PC key 17, 140 F Fastbusy signal 140 Feature display 1 40 Fixed ke y 140 Flexible Feature Co de (FFC) 79, 140 Flexible Featur e Codes (FFCs) 136 G Goodbye key 14, 140 Group Call 93 H Handsfre e 140 Handsfre e dialing 53 Heads et key 16, 140 Hold key 14, 141 Hospitality features 129 Ho[...]

Index 149 P Paging tone 142 Password Admin 142 Personal Director y 57, 142 Place a call on hold 69 Predial featur e 59 Primary dire ctory number 1 43 Privacy Release 107 Private Li ne 143 Programmab le line (DN)/feature keys (self-labeled) 14, 143 Q Quit key 17, 143 R Radio Page 107 Record a Calling Party Number 75 Redial List 59, 14 3 Remote C all[...]

Index 150[...]

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Nortel Networks Communication Server 100 0 IP Phone 2002 User Guide Copyright © 2004 Nortel Networks All Rights Reserved Information is subject to change withou t notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and ma nufacturing may warrant. SL-1, Meridian 1, and Succession are tradema[...]