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Product and Solution End-User Edition – January 2003 Nortel Networks Reference Guide for Enterprise Customers[...]

Table of Contents TABLE OF CONTENTS Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i About Nortel Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Security Alteon SSL Accelerator (ASA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Alteon Switched Firewall (ASF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Self Service Media Processing Server 100 (MPS 100) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 1 Media Processing Server 1000 (MPS 1000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Table of Contents[...]

Introduction i Nortel Networks Product & Solution Reference Guide for Enterprise Customers Welcome Welcome to version 1.0 of the Nortel Networks Product & Solution Reference Guide for Enterprise Customers. The guide has been designed to provide in depth information of Nortel Networks high performance enterprise solution sets, including spec[...]

ii Introduction About Nortel Networks Nortel Networks is a global Internet and communications leader serving the emerging and existing needs of our Enterprise and Service Provider customers. The corporation is focused on further development of it’s leadership position in four major market areas; Wireless Networks, Wireline Networks, Optical Netwo[...]

PRODUCT GUIDE Nortel Networks[...]

Nortel Networks Product Guide[...]

1 Customer Profile Alteon Web Switches are an ideal solution for Enterprises, Hosting Providers, Content Providers, e-Businesses and Service Providers that require a high performance switching solution for high-traffic IT Data Centres, network and hosting infrastructures. Typical Applications In order to provide the intelligence, scalability and re[...]

2 Alteon Web Switches Features and Benefits • High-performance content-intelligent switching • Server, Firewall, Cache, WAN Gateway, Virtual Private Network, Wireless Application Protocol, Real-Time streaming Protocol, Domain Name Service and Intrusion Detection Server load balancing • Full inspection of URLs, cookies and any host headers acr[...]

Alteon Web Switch Module (WSM) 3 Customer Profile The Alteon WSM is an ideal solution for Enterprises, Hosting Providers, Content Providers, e-Businesses and Service Providers that require a high performance switching solution for high-traffic IT Data Centres, network and hosting infrastructures. In addition, any existing 8600 customer can easily t[...]

4 Alteon Web Switch Module (WSM) Ordering Information For further information please contact your local Nortel Networks Representative.[...]

BayStack 380 Switch 5 BayStack 380 Switch Overview Ideal for medium and large enterprises, Nortel Networks BayStack* 380-24T Switch is designed to provide high-density high-bandwidth connectivity to desktops, other switches, servers, and other network devices. This Layer 2 switch with 24 10/100/1000 Mbps auto-sensing ports and four SFP (Small Form [...]

6 BayStack 380 Switch MultiLink Trunking (SMLT) eliminates single points of failure in the network and allows BayStack 380s to have multiple active connections to the network core. • Secure access and data traffic protection – Features include BaySecure, Radius, IP Manager List, Access List, SNMP v3, and password protection. Nortel Networks is [...]

BayStack 420 Switch 7 BayStack 420 Switch Overview The BayStack 420 10/100/1000 has 24 10BASE-T/100BASE-TX autosensing ports, one GBIC-based (Gigabit Interface Converter) uplink port and built-in stacking connectors. It can be used standalone or in a stack of up to 8 switches (up to 192 ports), that can be easily managed as a single entity via a si[...]

• Improves network performance – with a 12.8Gbps Switch fabric and a forwarding rate of 5.1 million packets per second (Mpps), the BayStack 420 delivers wire-speed performance with no packet loss • Gibabit Uplink option port offers a choice of GBIC modules with different physical interfaces, including 1000Base-SX, 1000Base-LX, 1000Base-XD (fo[...]

BayStack 420 Switch 9 Ordering Information For further information, please contact your local Nortel Networks Representative. Features Matrix Features BayStack 420 BayStack 450 Ports/Switch 24 10/100 Mbps 24 10/100 Mbps Switch Fabric 12.8 Gbps 2.5 Gbps Forwarding Rate 5.1 Mpps 3.0 Mpps MAC Addresses 8,000 16,000 Stackable Yes Yes Max. Units/Stack 8[...]

10 BayStack 420 Switch[...]

Customer Profile • Medium sized businesses and large enterprises that want a high-performance, high-speed LAN switch that offers guaranteed 24/7 network availability, fail-safe stackability, high-speed uplinks and redundant power for mission-critical applications. • Medium and large single-site or multi-site enterprises • Businesses that empl[...]

This includes the detection of full duplex for servers and other switches and half-duplex legacy systems and hubs. • Security: BaySecure prevents unauthorised access to the switches and the network infrastructure. Features and Benefits • Scalability - BayStack 450 stacks up to 8 units providing up to 224 10/100 ports and the entire stack can be[...]

Customer Profile • Voice over IP (VoIP) is a growing requirement of today’s enterprises. According to Phillips InfoTech, VoIP is expected to overtake traditional wireline telephony by 2006. It has become increasingly important for enterprises to have a wiring closet switch that handles both standard LAN connections (i.e. PCs, servers) and Power[...]

• Convenient use of single cable, allowing data and power to be transmitted over one cable without using a power outlet. • Plug-n-Play IP Telephony switching, provides simplified Web-based configurations on data and power properties. • Seamless user migration, stackable with Business Policy Switches and BayStack 470-48T Switches in a future s[...]

Customer Profile • Medium to large single-site and multi-site enterprises with demanding network needs including high bandwidth, high density and reduced size. • Customers who require QoS guarantees in their local area network and fail-safe stackability. • Existing Business Policy Switch users – the BayStack 470 can be used within an existi[...]

• Cost-effective, simpler stacking – Two built-in stacking ports provide simpler, quicker, and more cost-effective stacking, as expensive stacking modules are not required. This unique stacking design frees up both the uplink ports for dedicated connectivity to the backbone. • Higher uplink capacity – Two built-in GBIC ports for dedicated u[...]

OPTera Metro 1000 Ethernet Service Module 17 OPTera Metro 1000 Ethernet Service Module Overview Service providers, seeking to extend their networks to the customer premises and to deliver differentiated Ethernet-based services cost-effectively to multiple customers, can leverage a new class of Optical Ethernet edge device - the OPTera Metro 1000 se[...]

Customer Profile • RBOCs • ILECs • CLECs • PPTs • ELECs • IXCs • Incumbent and new service provider entrants Features and Benefits Cost-effective and scaleable entry/delivery point for Ethernet services in the multi-tenant/multi-dwelling units (MxUs), enterprise and service provider point-of-presence • Service providers are able sca[...]

Technical Specifications • Carrier-class NEBS level 3 compliance - meeting the most rigorous electrical, environmental, temperature and vibration standards for reliability. • Dual Gigabit Ethernet ports using provisionable Multi-Link Trunking (MLT) - load sharing between the two Gigabit Ethernet ports enables bandwidth to be increased and ensur[...]

20 OPTera Metro 1000 Ethernet Service Module[...]

Customer Profile • RBOCs • ILECs • CLECs • PPTs • ELECs • IXCs • Incumbent and new service provider entrants Features and Benefits Industry-leading intelligence • Any-to-any auto discovery for single point provisioning • MPLS VPN and traffic engineering • Enables SLA enforcement • Network processor-based design delivers peak p[...]

Unsurpassed reliability • Carrier-grade network reliability and multi-site redundancy • MPLS reliability mechanisms • NEBS-3 compliant chassis • All components hot swappable and redundant • Only device in class capable of fully redundant configuration 22 OPTera Metro 8000 Services Switch Ordering Information For further information, pleas[...]

Customer Profile • Primary Target Market: Small to midsize Enterprise customers who are looking for a lower cost high performance fixed port L3 switch for desktop access or aggregation in the network core. • Additional Target Markets: Large Enterprise customers who require L3 connectivity for server farms, aggregation points from wiring closets[...]

24 Passport 1424 Switch[...]

Passport 8000 Series Switches 25 Customer Profile Enterprises: • Medium to large campus networks - Layer 3 core - Layer 2/3 distribution - Layer 2/3 Edge • Large enterprise metro networks - Metropolitan inter-campus connectivity • Real-time and streaming application infrastructure • IP Multicasting infrastructure • I nt er ne t Telephony [...]

• What are your plans for deploying streaming audio or video applications? • What are your plans for deploying desktop-based instruction? • What are your plans for deploying 10 Gigabit Ethernet? • Do you plan to connect to an optical Ethernet service provider? • Does fibre scarcity prevent you from providing high-speed data services to mu[...]

Passport 8000 Series Switches 27 Feature Modular solution 10, 6 or 3 slot chassis, Central Office chassis Layer 2 thru Layer 7 switching, routing and traffic classification Wire-speed frame switching, web switching, routing and classification Redundant switch management / Switch Fabric modules Load-sharing Switch Fabric modules Hot swap on all chas[...]

28 Passport 8000 Series Switches[...]

Customer Profile • Enterprise customers • Service Providers and Carriers Defining needs Enterprise Customers: • Is reliability critical to your business? • Do you plan to upgrade your existing Ethernet network? • Do you plan do migrate your network from ATM or Token Ring to Ethernet? • Do you plan to unify your communications onto one n[...]

• What are your plans for delivering Transparent LAN services? • What are your plans for offering streaming audio or video services? • What are your plans for offering Video On Demand services? • What are your plans for offering Internet Telephony services? • Do you want to be able to support hundreds of multicasting groups? • Is fibre [...]

Passport 8000 Chassis 31 Feature Modular solution 10, 6 or 3 slot chassis, Central Office chassis Layer 2 thru Layer 7 switching, routing and traffic classification Wire-speed frame switching, web switching, routing and classification Redundant switch management / Switch Fabric modules Load-sharing Switch Fabric modules Hot swap on all chassis comp[...]

32 Passport 8000 Chassis[...]

Customer Profile Enterprises deploying: • Enterprise wiring closets requiring high-density edge switching capacity • Customers who require a Layer 2 switch for aggregation with either copper or fibre • Customers using 100BASE-FX for desktop connectivity or backbones • Real-time and streaming applications • IP Multicasting • I nt er ne t[...]

34 Passport 8100 Edge Switching Modules Feature 50 Gbps forwarding performance 10, 6 or Central Office chassis, Central Office chassis 384 10/100BaseTX ports, 128 100BaseFX ports, or 64 copper or Fibre Gigabit Ethernet ports Redundant switch management Sub-second switch Management fail-over Redundant switch management / Switch Fabric modules Load-s[...]

Customer Profile Enterprises: • Medium to large campus networks - Layer 3 core - Layer 2/3 distribution - Layer 2/3 Edge • Large enterprise metro networks - Metropolitan inter-campus connectivity • Real-time and streaming application infrastructure • IP Multicasting infrastructure • I nt er ne t Telephony infrastructure • Legacy 3Com, C[...]

Defining needs Enterprise Customers: • Is reliability critical to your business? • Do you plan to upgrade your existing Ethernet network? • Do you plan do migrate your network from ATM or Token Ring to Ethernet? • Do you plan to unify your communications onto one network? • What are your plans for deploying web hosting services? • Do yo[...]

• Link-level redundancy – Multi-Link Trunking, Split Multi-Link Trunking • Network-level redundancy – Virtual Router Redundancy Protocol (VRRP), Equal Cost Multi- Path (ECMP) routing • Security: Wire-speed security filtering, user authentication Flexibility: • 10/100 Mbps Ethernet • 1 Gbps and 10 Gbps Ethernet • OC-3 and OC-12 ATM ?[...]

38 OPTera Metro 5000 Multiservice Switch[...]

Customer Profile • Enterprise network centres • S mall to medium enterprises as a single node • L a rge enterprises as a stacked node Typical Applications Multiprotocol branch access routing where a large range or number of interfaces is required. Core router for small to medium enterprises as a single node, for large enterprises as a stacked[...]

• Gives you comprehensive network management capabilities, enabling you to simplify management of single and multiple routers locally or remotely • Reduces WAN costs through efficient bandwidth usage • Enables further increases in forwarding performance • Enables network resiliency by providing backup • Maintains high filtering and forwar[...]

BayRS Advance Remote Node (ARN) 41 BayRS Advance Remote Node (ARN) Overview Nortel Networks Advanced Remote Node (ARN) router delivers a comprehensive set of branch office functionality, enabling organisations to achieve significant competitive advantages. Its modular design provides the capability to build highly flexible networks, delivers high p[...]

Features and Benefits • Extended Interface Density and Flexibility; Optimised Bandwidth • Supports High Performance Architecture (HPA) • Advanced Quality of Service (QoS) and Routing Capabilities • Traffic Prioritisation • Dial Optimised Routing • Data Compression on a per circuit/link basis • Diffserv • EZ Install Interfaces 2 WAN [...]

Customer Profile • L ar ge Enterprises with mission-critical backbone internetworks • Multivendor, multiprotocol environments Typical Applications Multiprotocol core routing Key Points The BN products feature a symmetric multiprocessor architecture that uses multiple MC68040- or MC68060-based Fast Routing Engine (FRE) processors, multiple dual [...]

44 BayRS Backbone Node (BN)[...]

Contivity Secure IP Services Gateway 45 Contivity Secure IP Services Gateway Overview The Contivity Secure IP Services Gateways are the perfect answer for Enterprises building managed IP Virtual Private Networks (VPNs) — for intranets, extranets and remote access. A single hardware device provides advanced IP routing, firewall, bandwidth manageme[...]

Features and Benefits Secure IP Services Gateways (supporting both Branch and Client tunnels) Contivity 1700 Up to 500 tunnels Hardware Features: • Memory: • Standard – 128 MB (Maximum – 256MB) • 850 MHz processor • One PCI expansion slot • LAN/WAN interfaces: Standard – 2 10/100 Base-T Ethernet ports – Management/console port (DB[...]

Contivity 4600 Up to 5,000 tunnels Hardware Features: • Memory: – S t andard – 256 MB (Maximum – 1 Gigabyte) • Dual 800 MHz processors • Five PCI expansion slots • LAN/WAN interfaces: • Standard – 2 10/100Base-T Ethernet ports – Management/console port (DB-9) • Optional – Additional 10/100Base-T Ethernet – Single-port V.35[...]

Contivity 1100 Up to 30 tunnels Hardware Features: • Two PCI expansion slots • LAN/WAN interfaces: • S t andard – 1 10/100 Base-T Ethernet (RJ-45) – 4-port 10/100 Ethernet switch (RJ-45) – Management/console port (DB-9) Optional – Additional 10/100Base-T Ethernet Interface Card – Single-port V.35/X.21 Interface Card – T1 with inte[...]

Contivity 100 • Fixed configuration platforms • Pentium-class 300 MHZ processor • 16MB memory • 8MB Flash memory Interfaces: • Dual 10/100 Ethernet ports • Serial port (out-of-band or PPP) • Single and dual Analogue ports • ISDN • Dual or Triple Ethernet • Contivity 100 software • 5 br anch Tunnels Contivity 400 • Fixed conf[...]

50 Contivity Secure IP Services Gateway[...]

Passport 2430 BayRS Access Router 51 Passport 2430 BayRS Access Router Overview Nortel Networks Passport 2430 Multiservice Access Router is a high-performance, flexible, yet low-cost branch-office solution. It’s flexible WAN and LAN options, small size and quiet operation make the Passport 2430 switch the ideal solution for any small branch offic[...]

52 Passport 2430 BayRS Access Router[...]

Customer Profile • Customers whose applications demand high bandwidth at remote sites – ATM on the WAN – Financial Industry • V e rtical Specific Applications pushing large amounts of data • Customers whose applications require prioritisation (QOS/COS) – Dramatic increase in traffic – Needs more advanced Traffic Management (DiffServ, [...]

54 Passport 5430 BayRS Router[...]

Customer Profile The Passport 4400 Multiservice Access Switch delivers powerful, integrated multiservice networking for the Enterprise. It is typically used as a central site solution for small- to medium-sized networks. The Passport 4400 is also ideal for large Enterprise or carrier networks, providing high performance branch access. Fully scalabl[...]

• The Passport 4450 provides added termination capacity for larger branch and small regional offices • The Passport 4455 model provides additional performance to address the needs of large regional and small central site requirements • The Passport 4460 model delivers the performance and voice termination capacity to address the central site [...]

Passport 6400 Multiservice Enterprise Switch 57 Passport 6400 Multiservice Enterprise Switch Overview Building separate networks for ATM, voice, video and data is costly and inefficient. Nortel Networks Passport 6400 are scalable multi-service solutions that allow integration of LAN/WAN services into a single easily managed solution over leased lin[...]

58 Passport 6400 Multiservice Enterprise Switch Key Points • B a ndwidth Savings – achieve bandwidth savings through dynamic bandwidth allocation, voice (8K) and data compression, silence suppression, fax demodulation and optimised LAN access protocols • QoS Optimisation – Passport supports Multiple Priority System (MPS) to allow dynamic tr[...]

Passport 6400 Multiservice Enterprise Switch 59 Echo Cancellation On-board echo cancellation with 64ms tail delay delivers superior voice quality and eliminates the need for external devices LAN Routing Support: RIP, RIPv2, Provides flexibility in building IP networks OSPF, BGP-4, EGP NetSentry Provides advanced IP packet filtering Virtual Router E[...]

60 Passport 6400 Multiservice Enterprise Switch[...]

Passport 7400 Multiservice Switch 61 Passport 7400 Multiservice Switch Overview The Nortel Networks Passport 7400 Series of Multiservice Switches offer a versatile, reliable and scalable networking platform - delivering high-performance, cost savings, investment protection and management simplicity. The versatile Passport 7400 switches are ideal fo[...]

62 Passport 7400 Multiservice Switch PP7400 Key Features Benefits System Networking Redundancy Redundancy available at CP, FP, system bus, Fan Unit & Power supply to avoid single point failure Multiple Priority System Allocates bandwidth dynamically, reducing traffic congestion and delivering the least possible network latency, guaranteeing ser[...]

Passport 7400 Multiservice Switch 63 Ordering Information For further information, please contact your local Nortel Networks Representative.[...]

64 Passport 7400 Multiservice Switch[...]

Passport 15000 Multiservice Switch 65 Passport 15000 Multiservice Switch Overview The Passport 15000 Multiservice WAN Switch offers a solution for enterprise customers who require high capacity and trunking speeds that exceed STM-1/OC-3 bandwidth. Passport 15000 supports ATM, frame relay, IP routing and switching, MPLS, circuit emulation and voice [...]

66 Passport 15000 Multiservice Switch Ordering Information For further information please contact your local Nortel Networks Representative.[...]

OPTera Metro 5000 Multiservice Switch 67 Customer Profile Medium to large enterprise customers possessing mission critical data with access to dark fibre Service Providers: - Managed wavelength and connectivity/leased line services - Fibre relief (maximising capacity across a pair of fibres) - Mission critical data managed services for Enterprises [...]

• Point to point, survivable ring and mesh topology including multiple ring support • 32 protected and up to 64 unprotected wavelengths in one system with mixed configurations possible • DWDM and CWDM support • Per wavelength and in-band optional protection switching as well as fibre switching • Supports up to 10 Gbit/s per wavelength •[...]

Proof Points • 25 of the 27 major financial institutions in New York depend on Nortel Networks Metro DWDM to deliver connectivity for their mission critical applications • #1 Market global share in metro optical - 41% Metro DWDM market share and 80% market share of optical sales into enterprises (Dell Oro, 2001) Over 10,000 OPTera Metro 5000 el[...]

70 OPTera Metro 5000 Multiservice Switch[...]

Customer Profile Alteon Application Switches are an ideal solution for Enterprises, Hosting Providers, Content Providers, e-Businesses and Service Providers that require a high performance switching solution for high-traffic IT Data Centres, network and hosting infrastructures. Current Alteon Web Switch customers, that require more Layer 4-7 physic[...]

Features and Benefits • Configuration is compatible with current Alteon WebOS • High-performance content-intelligent switching • Server, Firewall, Cache, WAN Gateway, Virtual Private Network, Wireless Application Protocol, Real-Time streaming Protocol, Domain Name Service and Intrusion Detection Server load balancing • Full inspection of UR[...]

Alteon Content Cache (ACC) 73 Alteon Content Cache (ACC) Overview The Alteon Content Cache (ACC) is a core component of web caching and content delivery networking - a networking system designed for optimised management, distribution and delivery of content over networks. The ACC is the industry’s highest performing caching and streaming applianc[...]

• Offloads origin servers; reduces cost of implementing origin web server sites with lower cost appliance • Enables revenue-generating content delivery services at access edge • Enables Enterprises and Service Providers to deliver high-value streaming media applications such as e-Learning, live broadcasts and corporate communications • Supp[...]

Alteon Content Director (ACD) 75 Alteon Content Director (ACD) Overview The Alteon Content Director (ACD)is a Layer 7 client and content proximity solution for geographically distributed domains. Based on breakthrough, patent-pending technology, the ACD is the industry’s only global server load balancing (GSLB) solution that delivers request-to-c[...]

76 Alteon Content Director (ACD)[...]

Alteon Content Manager (ACM) 77 Alteon Content Manager (ACM) Overview The Alteon Content Manager (ACM) is the centralised management component of Nortel’ Networks’ Content Delivery Network (CDN) solution - a networking system designed around optimised management, distribution and delivery of content over networks. The ACM is typically deployed [...]

78 Alteon Content Manager (ACM) General • Flexible and easy management solution for Content Delivery Networks • Provides Content Management, Device Management and Accounting services • W eb based user interface • No dependencies on expensive third party databases • Ability to configure cache groups and apply actions to the groups • Clus[...]

Customer Profile • Medium and large businesses • Enterprise businesses, Hosting providers, Content providers, e-Businesses that need a highly reliable and failsafe Internet connection • Customers using multihomed ISP connections • Customers who need ISP failover functions Typical Applications • WAN Link Load Balancing • Bandwidth Manage[...]

80 Alteon Link Optimizer (ALO) MODEL 143 150 Total # of Ports 8 – 10/100 Mbps 1- Gig SX 8- 10/100/1000 1-Gig SX Total Memory 18 MB/switch 18 MB/switch Concurrent Session 336K 336K Session per Second >24K* >24K* ISP Links load balanced 8 8 IP Routing Interfaces 256 256 Policy Filters 224 224 VLANS 256 256 Switch Capacity 143 8 Gbps 8 Gbps Or[...]

Customer Profile • Any business that is serious about securing their web and email traffic be it from an internal or external threat, is a prime candidate for the Alteon SSL Accelerator (ASA) • Large government organisations, to companies providing e-Commerce or B2B services, who require encryption and/or authentication of their data without im[...]

Key Points Scalability. Resilience. Manageability. Performance. These age old adages are at the cornerstone of the Alteon SSL Accelerator (ASA). Scaling to an excess of 150 000 key exchanges per second in a single SSL offload farm provides sufficient growth for even the busiest sites. The ability to cluster the Accelerator not only allows for rapid[...]

Alteon Switched Firewall (ASF) 83 Alteon Switched Firewall (ASF) Overview The Alteon Switched Firewall (ASF) is a multi-component solution managed as a single system. The system is a tight confederation of two key components - an Alteon Switched Firewall Accelerator, plus up to six Alteon Switched Firewall Directors. The software is a combination o[...]

• The Alteon Switched Firewall provides the best price/throughput ratio on the market making it the best choice for performance hungry networks. Features and Benefits • Integrated market leading Check Point NG firewall software with performance enhancements • Switched-based session acceleration enables tremendous improvement in firewall perfo[...]

802.11 Wireless IP Gateway 85 Customer Profile • 802.11 Wireless IP Gateway solution is most suited to customers that want to implement a voice over wireless LAN infrastructure • E a rly adopters and technology sensitive users, such as healthcare, retail or industrial sectors, can capitalise on the need for wireless data and add voice devices o[...]

86 802.11 Wireless IP Gateway The following features are supported in the 802.11 Wireless IP Gateway release (features are activated through the “Function” key on the handset): • Called/Calling Party Name Display • Message Waiting Indication • Conference • T ransfer • Call Forward • Ring Again • Call Park (Retrieve & Timeout) [...]

Internet Telephones 87 Customer Profile Small medium size businesses with multiple sites or small distant offices that require a cost-effective method of networking sites. i2002 Internet Telephone: Designed for office professionals and technical specialists, this multi-line phone offers an integrated LCD display screen and is well-suited for modera[...]

88 Internet Telephones Multi-line set with 2 line 24 character LCD display. Supports four self-labelling programmable features and four soft feature keys. Dual use incoming call indictor and message waiting light. Supports direct headset connection (set has built in amplifier). Navigation cluster keys gives fast menu, sub-list and call log scrollin[...]

Internet Telephones 89 Output Power Power dissipation Operating temperature Relative Humidity Storage Temperature Codecs Support Call control protocol Headseat Support OS compatibility Security Audio Interface RX jitter buffer WAV buffer Internet Telephone Switch Mounting Ports Data rates Standards MAC address Hardware priority Power Feed Load Sens[...]

90 Internet Telephones[...]

Business Communications Manager Release 3.0 91 Business Communications Manager Release 3.0 Overview The Business Communications Manager is a fully converged business communications system. It brings together voice, data and business applications onto a single unified solutions platform. BCM delivers IP telephony and a full complement of features an[...]

92 Business Communications Manager Release 3.0 The system is now available based on two core platforms to improve product scalability and widen its appeal to a larger range of customers. Features and Benefits Business Communications Manager can provide customers with cost effective advanced business solutions based on: • T r aditional and IP Tele[...]

enables them to significantly reduce the total cost of ownership of their BCM systems. The multi-site management capabilities of release 3.0 will provide the ability to apply programming changes to all, or a subset of, BCM systems within a network from a centralised location. – The changes that can be applied include: – Auto Attendant and Call [...]

94 Business Communications Manager Release 3.0 - 1 to 80 Active Agents - 2 to 50 Queues - 10 to 150 Recorded Announcements - Integrated MIS reporting for real time and historical data - IP and Soft Wall Boards - Web Voice Button • TAPI 2.1 server for Computer Telephony Integration • Periphonics MPS 100 based Interactive Voice Response Support ?[...]

Business Communications Manager Release 3.0 95 VPN Services • C ontivity server support - U p t o 1 6 VPN Tunnels - BCM to BCM or BCM to Contivity • Contivity Extranet Client support Up to 16 simultaneous IPSec clients • PPTP - Up to 10 tunnels System Management and IP services • WEB browser system management interface • SNMP traps • Ne[...]

96 Business Communications Manager Release 3.0[...]

Customer Profile • ITG Line is the right choice for any business that wants a mix of IP, digital and analogue sets on a tried and tested office communications platform • Existing Meridian 1 customers – IP enabled Meridian 1 represents the smoothest, most cost effective route to IP telephony for the installed base of 43 million Meridian 1 user[...]

• Builds on the reliability and feature-richness of the Meridian 1 system • Complies with Open standards • Consolidation of network services resulting in savings 98 Internet Telephony Gateway (ITG) Line Card Ordering Information For further information, please contact your local Nortel Networks Representative.[...]

Meridian 1 IE (Internet Enabled) Communications System 99 Meridian 1 IE (Internet Enabled) Communications System Overview Meridian 1 is the world’s leading office communications system with over 43 million lines installed. Meridian 1 is evolving into an IP based communications system with all equipment distributable over an IP converged network. [...]

Meridian 1 supports integrated IP telephony server cards (ITG line cards) that provide soft switching for IP terminals (i2004, i2002 and i2050) distributed over the LAN and WAN. ITG trunk cards are also available to transport voice with full Meridian Customer Defined Networking (MCDN) over IP between two or more Meridian 1 locations. Reach Line Car[...]

Meridian Digital Telephone IP Adapters 101 Meridian Digital Telephone IP Adapters Overview Meridian Digital Telephone IP Adapters extend the life of, and preserve customer investment in, Meridian Digital Telephones by allowing them to be converted from digital telephone devices to IP Telephony devices that can be plugged directly into an IP-based l[...]

102 Meridian Digital Telephone IP Adapters Features Interfaces Compatible Handsets Host Site Meridian Feature/Application Support Audio Compression Capacity per card Nortel Networks Meridian Digital IP Adapter 10BaseT Ethernet Support M2000 and M3900 sets plus add-on modules plus M3310 and M3820 16 and 32-port Meridian Internet Gateway Remote IPE l[...]

Power over LAN Hub - Power In-Line Patch Panel 103 Power over LAN Hub - Power In-Line Patch Panel Overview There are two methods available from Nortel Networks. Either integrated via Baystack LAN Switching (refer to Baystack 460) or Power over LAN Hub (POL). The POL Hub is part of the Nortel Networks Succession portfolio of Internet Telephony Solut[...]

104 Power over LAN Hub - Power In-Line Patch Panel[...]

Succession Communication Server for Enterprise 1000 (CSE 1000) Release 2.0 105 Succession Communication Server for Enterprise 1000 (CSE 1000) Release 2.0 Overview Succession Communication Server for Enterprise 1000 (CSE 1000) is a next generation, VoIP solution providing all the benefits of a converged network plus advanced business applications an[...]

IP Peer Networking The IP Peer Networking feature allows Succession CSE 1000 systems to be networked together over a LAN/WAN enabling scaling up of capacity beyond the limit of 1,000 IP phones per individual call server. The IP Peer Networking Feature has the following attributes: • Direct voice over IP media path between 2 terminals connected ac[...]

offices. An H.323 Media Gateway located in the Branch Office provides access to the local PSTN. If an IP connection to the Main Office cannot be made, the Succession Branch Office will provide service to the telephones located at the Succession Branch Office providing survivability to remote users. SBO is positioned to provide between 40 and 400 IP[...]

108 Succession Communication Server for Enterprise 1000 (CSE 1000) Release 2.0 Competitive Positioning Nortel Networks are the only vendor to offer a wide range of choice to our customers. This confirms our commitment to our Evergreen philosophy of investment protection combined with our innovation spirit. Open Standards Support Carrier Grade Relia[...]

Customer Profile CSE MX is targeted at those users in enterprises who need to use tools to collaborate with employees and customers more effectively. eg highly mobile staff, R&D teams collaborating on a new project, sales reps and customer support staff. Target size is between 100 and 200,000 users. If the requirement is for fewer users or for [...]

• Mobility ensures users never miss an important call regardless of distance or location. • SIP Multimedia Web Client makes it easy for users to access new applications from a browser anywhere. • SIP Multimedia PDA Client enables PDA's to be used as mobile extensions. • SIP Multimedia PC Client provides multimedia collaboration on a PC[...]

USB Headset Adapter 111 USB Headset Adapter Overview The USB Headset Adapter provides a high quality and low cost predictable audio interface for software based IP telephony clients such as the i2050 Software Phone. It is highly optimised for telephony applications. The headset adapter offers the possibility of actually achieving softphone performa[...]

112 USB Headset Adapter[...]

113 ISDN (Integrated Services Digital Network) ISDN (Integrated Services Digital Network) Overview Integrated Services Digital Networking or ISDN is a set of international standards that have been adopted by the International Telegraph and Telephone Consultative Committee (CCITT). ISDN provides businesses with integrated communication services that[...]

114 ISDN (Integrated Services Digital Network) Features Provides redundancy for D- Channel Handler Interface (DCHI) cards with automatic switchover, if necessary, to the backup unit in the event of a failure Sends a telephone’s designated number through the ISDN PRI network to the digit display on the receiving device. Outgoing and incoming calls[...]

115 ISDN (Integrated Services Digital Network) Network Call Redirection MCDN Alternate Routing 1.5/2.0 MB Gateway Public to Private CLID Conversion Network Message Service (NMS) Network Ring Again Features contd… Extends the “hunt” and “busy” capabilities of the Meridian 1 to a Meridian 1 network via ISDN Primary Rate Interface (PRI) or I[...]

116 ISDN (Integrated Services Digital Network) Network-wide Remote Call Forward Remote Virtual Queuing ISDN Signalling Link (ISL) Calling Line Identification in Call Detail Records Integrated Trunk Access (ITA) Features contd… Extends the capability of call forwarding to remotely forwarding a telephone over the network. Also provides an attendant[...]

117 ISDN (Integrated Services Digital Network) In-Band Automatic Number Identification (ANI) Call Pickup Network Wide Virtual Network Service (VNS) 510 Trunk Route Member Expansion MCDN End to End Transparency Features contd… Allows a carrier to send to the Meridian 1 the calling party’s 10-digit telephone number via standard digital trunks (T1[...]

118 Meridian 1 to Meridian 1 and CSE 1000 to CSE 1000 Enterprise Networking The Meridian 1 Enterprise Networking includes the Public ISDN Networking Capabilities plus the following unique features: • Network Call Party Name Display (NCPND) • ISDN Signalling Link (ISL) with revert to conventional signalling • Call Forward/Hunt Override (Across[...]

119 Internet Telephony Gateway (ITG) Trunk Overview With today’s widespread deployment of Internet Protocol (IP) networks, organisations are looking for new ways to maximise their investments by converging their voice and data network infrastructures. The Meridian Internet Telephony Gateway (ITG) Trunk is an Intelligent Peripheral Equipment (IPE)[...]

120 infrastructure, while preserving their investment in their existing systems • ITG Trunk quickly IP-enables all existing Meridian sets for site-to-site IP telephony traffic, while seamlessly integrating with the PBX features and functions. Customers can deploy multi-site IP telephony without any user-retraining, installation of poorly integrat[...]

121 Internet Telephony Gateway (ITG) Trunk ITG 1.0, 2.0 & 2.1 Trunk • Allows Meridian 1 voice traffic to be sent over a data network: - Saves on international toll charges (by leveraging existing or expanded flat-rate IP data network, instead of per-minute-charge circuit-switched PSTN) - More efficient converged infrastructure – one IP-base[...]

122 Internet Telephony Gateway (ITG) Trunk[...]

Meridian 1 Option 11c 123 Customer Profile • Single and multi-site SMEs that support more than 30 lines, communicate globally, use sophisticated telephony applications and want the ability to expand services on an as-needed basis • S m all call centres and telemarketing environments seeking processing power and reliability to support current bu[...]

124 Meridian 1 Option 11c Trunking Management Easy to Use Digital Phones The Competitive Advantage of Unified Messaging Analogue: Loop or Ground Start, CO, FX, WATS, 2- or 4-wire E&M or 4-wire DX, DID, RAN, Paging, Meridian Gateway Digital: DTI, ISDN-PRI, ISDN-BRI, Internet Telephony Gateway Trunk, DPNSS-PRI The Option 11C Ethernet connection p[...]

Meridian 1 Option 11c 125 Call Centre Management ISDN Private Networking Outstanding Investment Protection IP Solutions on Demand Symposium call centre products improve operating efficiency with functionality that also provides the best in customer service. If a business relies on telephone inquiries, order taking and collections, the Option 11C su[...]

126 Meridian 1 Option 11c Reliability and Flexibility The Option 11C is crafted to deliver all the functionality, rich application support and reliability of the larger Meridian 1 systems, but in a smaller package. It has always used the same software, peripheral cards, desktop sets and offered the same applications. Option 11C can reduce operating[...]

Meridian 1 Option 11c Mini 127 Customer Profile • Technology savvy enterprises that communicate globally with multiple remote locations • Remote sites that need powerful voice features, data connections, LAN communications, CTI and information services • Branch offices supporting fewer than 80 lines • Companies wanting a clear growth path f[...]

128 Meridian 1 Option 11C Mini • This product is a competitively priced extension of the Meridian 1 Option 11C platform. Option 11C Mini is targeted at branch offices needing up to 80 lines. The system provides the full range of Meridian 1 features, which can be found on the larger members of the Meridian family and also supports the full portfol[...]

Meridian 1 Option 61C and Meridian 1 Option 81C 129 Meridian 1 Option 61C and Meridian 1 Option 81C Overview The Meridian 1 Option 61C and 81C Enterprise Communications Systems are the powerhouses of the Meridian 1 portfolio. Both are equipped with CPU and storage media redundancy as standard. Meridian 1 provides a platform for applications such as[...]

130 Meridian 1 Option 61C and Meridian 1 Option 81C Customer Profile • T ar geted at mid to large sized organisations with the most demanding requirements for capacity, reliability, advanced applications and sophisticated networking. • The Meridian 1 Option 61C is ideally suited for organisations requiring up to 2,000 ports. • It is also the [...]

131 Meridian 1 Remote Services Line-Side E1 Interface Meridian 1 Remote Services Line-Side E1 Interface Overview Meridian 1 Remote Services products allow businesses to distribute a single Meridian 1 system throughout their campus, across town or across the continent while maintaining the convenience and economy of centralised resources and control[...]

132 Meridian 1 Remote Services Line-Side E1 Interface Line-side E1 can also support off-premise extensions over long distances (ie up to 800km from the Meridian 1 system). Analogue telephone functionality is extended over E1 facilities, providing a telephone at the remote site with access to 2500- type line functionalities. Audible message waiting [...]

133 Remote Office 9150 Remote Office 9150 Overview The Nortel Networks Remote Office 9150 is a powerful option for extending cost-effective, high-quality communications to remote offices. The award-winning1 Remote Office 9150 extends the features and functions of a Meridian 1 or Succession CSE 1000 communication system to remote branch offices prov[...]

134 Remote Office 9150 Features and Benefits All of the Remote Office products communicate with the Meridian 1 or Succession CSE 1000 communication systems via a single-slot or dual-slot Reach Line Card. This flexible integrated application card can simultaneously support not only Remote Office 9150-based branch offices, but also 9110 and 9115 tele[...]

135 Remote Office 9150 Survivable Local Switching Audio Compression QoS Transitioning Bridge Port DiffServ and 802.1p QoS Support Jitter Buffer Configuration Multiple Subscriber Numbering (MSN) Support Voice Activity Detection If WAN connection lost to Meridian: • Local station to station calls supported • ISDN BRI Lines allow local outgoing an[...]

136 Remote Office 9150 IP Bandwidth Restriction IP Bandwidth Restriction feature allows an administrator to set a maximum amount of bandwidth that will be transmitted over the IP connection between the Reach Line Card and the Remote Office 9150 unit. If the maximum IP bandwidth restriction has been reached, and additional calls are attempted, those[...]

137 Remote Office 9110/9115 Overview Remote Office 9110 and 9115 use the award-winning technology 1 to extend a single digital telephone to a remote location, This gives a remote worker full access to the corporate telephone network as if they were at the main corporate site. Remote Office enables a user at a remote location to access all of the sy[...]

138 Remote Office 9110/9115 Nortel Networks Remote Office 9910 / 9115 Single Analogue POTS 10BaseT Ethernet Supported M2000 and M3900 sets plus add-on modules All Meridian 1/Succession CSE 1000 Applications: • Telephony features • Symposium Call Centre • Supports 1st and 3rd party CTI • MIPCD, MICB, MIRAN • CallPilot and Meridian Mail Eth[...]

M3900 Digital Telephones 139 M3900 Digital Telephones Overview The M3900 series is Nortel Networks latest range of digital telephones for the Meridian 1 Business Communication System and Succession Communication Server for Enterprise 1000 (Succession CSE 1000). The M3900 series consists of five new telephone models and a variety of accessories to m[...]

140 M3900 Digital Telephones M3903 Current Highlights: • Multi-line • 3-line x 24-character display • 2 self-labelling programmable line/feature keys • 4 c ontext sensitive feature keys • Advanced feature access: Virtual Office, Corporate Directory, Set-to-Set Messaging • Fixed feature keys: Direct Connect Headset • Handsfree w/LED ?[...]

M3900 Digital Telephones 141 M3905 Current Highlights: • 4-line x 24-character display • 8 se lf-labelling programmable line/feature keys • 4 self-labelled programmable feature keys • 6 ACD Fixed feature keys w/LED • Headset, Supervisor, Emergency, Make Busy, Not Ready, In-Calls • Supervisor plug in key (talk or listen only) • Navigat[...]

142 M3900 Digital Telephones[...]

Customer Profile • Any business organisation that wants to use audio conferencing as a means of consolidating communications irrespective of time, date and location • Corporate decision-makers interested in a high-quality audio-conferencing solution will find that the MICB is an excellent fit for their requirements. Not only does it integrate w[...]

Flexible conference scheduling and administrative user interface options are available. An intuitive web-based browser user interface (BUI) makes scheduling conferences quick and easy. A menu- driven telephone set option not only lets customers schedule conferences via any DTMF set, but also allows chairperson and conferees to have control of in-co[...]

Customer Profile • M I PCD is ideal for any organisation that has road warriors, mobile sales forces, or any employees that are constantly on the go • M I PCD follow-me call service benefits any organisation seeking to improve customer satisfaction and increase employee productivity • The application is ideal for people with multiple telephon[...]

temporary overrides and personal properties (passwords, mailbox number and the like). The TUI is accessible from any DTMF telephone and permits the user to record one or more personal greeting, assign the greeting to a distribution list, activate the override capability to change the profile and program MIPCD to route calls accordingly. Each MIPCD [...]

Customer Profile • New or existing Meridian 1 (on X11 Release 20 or later software) and Succession CSE 1000 customers • Any horizontal and vertical market that requires the benefit of using announcements to keep customers informed • M I RAN can be used to empower any business with improved customer contact Key Points • M I RAN is an IPE car[...]

MIRAN supports the following applications: • First recorded announcement • Second recorded announcement • I ntercept treatment • Music on hold • Automatic wake-up for the hospitality market MIRAN supports both Continuous and Start/Stop modes of playback. Immediate Continuous mode allows recordings to constantly play as callers “barge in[...]

Customer Profile Businesses of all sizes can enjoy the benefits of voice processing with Meridian Mail. The system can scale from 2 to 96 ports with 5 to 800 hours of storage capacity, so you can start small and grow your system in line with your business requirements. Key Points • The benefits of automated call handling are widely acknowledged i[...]

during peak times. Calls are routed to a specific number and simple voice prompts enable callers to steer their call to the right destination. Unlike a human operator, Automated Attendant service answers many calls at the same time and works 24 hours a day. Voice Forms Callers can complete forms and request information by simply answering a series [...]

• Virtual Node Networking – for networking multiple Meridian Mail systems (pre-release 11) • Network Message Services – for networking one Meridian Mail system with multiple Meridian 1 PBXs • AMIS Analogue Open Networking – for networking with other AMIS-compliant voice mail system, regardless of manufacturer Ordering Information For fu[...]

152 Messaging - Meridian Mail[...]

Customer Profile Nortel Networks is able to offer a messaging solution for every customer requirement, from a small 20 user greenfield site, up to one single CallPilot system serving up to a 20,000 user multi-site corporation using IP Telephony. Defining needs • Do you use a traditional Meridian 1 business communications system, and IP enabled Me[...]

Groupwise and web browsers such as Microsoft Internet Explorer and Netscape Communicator. • Integrated voice and fax messaging - provides the ability to receive, store and process voice and fax messages in the same "multimedia" mailbox - a single point of user administration and access. • Speech Activated Messaging - yields a natural,[...]

Messaging - CallPilot Unified Messaging 155 CallPilot Mini for Meridian 1 Small to Medium business voice messaging solution specially designed to work with Meridian 1 Option 11 / 11C Mini business communications systems and Succession CSE 1000 call server. Features: • 8 Port wall mounted • IP enabled with 10/100 Ethernet port for system adminis[...]

156 Messaging - CallPilot Unified Messaging[...]

Symposium Agent 157 Symposium Agent Overview Symposium Agent is a software framework that allows call centre managers to rapidly implement telephony integration with virtually any Windows or Web based application. Operating in a centrally managed environment, call centre managers can use Symposium Agent to deliver tools such as screen pops, screen [...]

• Supports application integration via OLE, DDE or Keystroke Emulation • Windows 2000 and NT backwards compatible for both the desktop client and server components Features and Benefits Symposium Agent maximises the efficiency of the agent through desktop consolidation and soft phone integration, putting information at the agents’ fingertips [...]

Symposium Agent Greeting 159 Symposium Agent Greeting Overview Nortel Networks Symposium Agent Greeting offers contact centres a simple, cost effective and easy-to-use solution that enables contact centre agents to pre-record standard or multiple greetings that can be played to each customer before the agent handles the live call. This way, agents [...]

• Reduces the physical demands on agents’ voices - standard and consistent greetings are heard by the customer regardless of agent mood or time of day, this enhanced greeting quality results in improved customer service • Enhanced greeting quality - agent effectiveness and customer service is improved, this improved call quality will in turn [...]

Symposium Call Centre Server 161 Symposium Call Centre Server Overview Symposium Call Centre Server (SCCS) offers a complete and powerful communication solution for dynamic contact centres, providing skill-based routing, comprehensive management and reporting and real-time displays for agents, supervisors and managers. Symposium Call Centre Server [...]

Typical Applications • Symposium Call Centre Server is the right solution for contact centres requiring call routing and treatments based on assessing numerous traffic, skill set and real-time factors such as current call volumes, logged agent count, age of call, average speed of answer, time of day, day of week and/or holidays • Symposium Call[...]

Symposium Call Centre Server 163 • W ith Symposium Call Centre Server the call queuing and treatments provided are based on the instructions defined in each script – supporting tremendous customisation in sync with the contact centre’s dynamic requirements • Virtual or networked call centres with centralised administration, management and r[...]

164 Symposium Call Centre Server[...]

Symposium Express Call Centre 165 Symposium Express Call Centre Overview Symposium Express Call Centre (SECC) delivers sophisticated, skill-based call routing and management reporting to customer care centres with up to 150 active agents. Leveraging the rich functionality of the higher-capacity Symposium Call Centre Server, Symposium Express Call C[...]

• Supervisor view of call centre and agent activity with real-time display of information • Open interfaces to data access, easy integration • Integration with third-party applications • Software-only solution running on specified industry-standard PC platforms Features and Benefits SECC utilises a predefined decision tree and customer-defi[...]

Symposium Express Call Centre 167 Routing by M Mail Access Link No Yes (CCS 200) Routing by Host Data Exchange No Yes (CCS 200) Meridian Link Services Yes Yes Idle Agent Queuing: Selection of highest Preset: Configurable: Longest idle time priority idle agent to receive call Longest idle since last since last status change, or last status change ca[...]

168 Symposium Express Call Centre[...]

Symposium Meridian LINK Services 169 Customer Profile • C all centres that desire to become advanced customer contact centres can take advantage of Symposium Meridian LINK Services to exchange information gained on the Meridian 1 CSK1K switch with application software that resides on a host or PC platform • IVR users may also use LINK to tightl[...]

Features and Benefits Symposium Meridian LINK Services is based on Symposium Call Centre Server Release 4.0. It is an intelligent signalling link offering host application access to Meridian 1 call processing functions. It is an important element of the Meridian 1 solution as it provides a Computer Telephony Interface (CTI) to powerful, service enh[...]

Symposium TAPI Service Provider 171 Customer Profile Meridian 1 / Succession CSE 1000 / Meridian 1 ACD / Symposium Call Centre Server / Symposium Express Call Centre customers requiring CTI functionality to automate and simplify knowledge worker and call centre staff tasks. Defining Needs • Do you need to integrate telephony events with your busi[...]

such as login, ready/not-ready, and agent DN control • Support for Fast Transfer for predictive dialling applications • Applications-based routing to allow TAPI applications to route calls based on network information such as CLID, DNIS • Advanced integration with IVR systems • Supports multi node call data transfers (allows multiple TAPI S[...]

Symposium Web Client 173 Customer Profile • All new and existing Symposium Call Centre Server customers • Medium to large contact centres where many clients are required • C ontact centres requiring agent desktop-based real-time displays Defining Needs • A re you aware that thin clients can cut desktop computing costs by as much as 75 perce[...]

• The Symposium Call Centre Web Client is also an excellent solution for existing customers that have experienced co-residency problems with desktop software applications. Since the software now resides on the application server instead of the client PC, Symposium Call Centre Web Client should completely eliminate co-residency issues. Key Points [...]

Symposium Web Client 175 • Increased Security – web clients now can be separated from the application server and Symposium Call Centre server by a firewall • Improved User Management - drag and drop agent re-assignments have been added to save time and simplify supervisor assignments • Enhanced Service Bureau Support – real-time and histo[...]

176 Symposium Web Client[...]

Symposium Web Centre Portal 177 Symposium Web Centre Portal Overview Symposium Web Centre Portal 3.0 empowers businesses with the capability to enhance customer interactions through a management solution that enables enterprises to receive, route, track and report on electronic inquiries from the enterprise’s Web-site. The product enables busines[...]

Key Points • Reduces costs and increases efficiency - automating customer responses can help reduce costs significantly. Symposium Web Centre Portal can provide immediate, automated answers to electronic queries and ensure that callers are routed to an agent with the most appropriate skills, therefore improving customer satisfaction • Empowers [...]

cross-sell products, services and advertises a company’s marketing campaigns • C lick stream tracking - enables businesses with the capability to track the customers “surfing” activity. An agent is presented with the last series of URL’s the customer visited on their Website. This allows agents to better understand the behaviour and inter[...]

180 Symposium Web Centre Portal[...]

Media Processing Server 100 (MPS 100) 181 Media Processing Server 100 (MPS 100) Overview The Nortel Networks Media Processing Server 100 (MPS 100) is a compact, aggressively priced Interactive Voice Response (IVR) system designed specifically for the small to medium-sized contact centre environment. This advanced solution provides support for sever[...]

182 Media Processing Server 100 (MPS 100) Healthcare Utilities Banking/Finance Transportation Government / Municipalities • Enrolment / Claims • Customer inquiry • Account Inquiry • Fares and Schedules • Labour Services • Eligibility Status • Billing • Bill Payment • Arrival / Departure • Claim Filing • Co-Payment • Service [...]

Media Processing Server 100 (MPS 100) 183 Modular architecture - MPS 100’s modular design supports evolution to new functionality. MPS 100 integrates new functions and technology, while protecting investment in application software, systems platform operations and support training. This unique approach to managing technology transitions has resul[...]

184 Media Processing Server 100 (MPS 100) Features and Benefits • Optimised for multi-application environments • Open, modular design delivers smooth migration paths to the latest technologies • CTI-enabled for tight integration with Nortel Networks switches • Open systems architecture • Fully integrated with the Nortel Networks contact a[...]

Media Processing Server 100 (MPS 100) 185 • Local data files with single or multi-key indexed records • Extensive system and application specific statistics • Optional support for “C”, “C++” and other programming languages • Java services interface • MQSeries interface Ordering Information For further information, please contact y[...]

186 Media Processing Server 100 (MPS 100)[...]

Media Processing Server 1000 (MPS 1000) 187 Media Processing Server 1000 (MPS 1000) Overview The Nortel Networks Media Processing Server 1000 (MPS 1000) is a carrier-class, Integrated Voice Response (IVR) system designed for large enterprise and service provider environments. Ideal for mission-critical installations requiring continuous availabilit[...]

• MPS 1000’s non-blocking, programmable call handling platform delivers connectivity of any port to any port, or to any shared resource, reducing hardware requirements and monthly trunking costs while increasing system flexibility. • Since the MPS 1000 supports both digital and IP voice protocols, customers who require a hybrid Digital/VoIP e[...]

MPS 1000 supports the H.323 standard, enabling users running H.323-compliant software to initiate or receive calls. The system’s switching fabric supports seamless H.323 VoIP client interfaces with both T1 and E1 standards. Support for the SIP standard is planned for a later release. Hybrid Digital/VoIP Architectures MPS 1000 supports both digita[...]

190 Media Processing Server 1000 (MPS 1000)[...]

Periphonics VPS/is 191 Customer Profile • Do you want to control the operational costs of your contact centre? • Does your contact centre staff regularly handle repetitive, routine calls? • A re you looking for a fully featured, carrier class IVR that is suitable for diverse Contact Centre environments? • Do you have a service, product or d[...]

192 Periphonics VPS/is Features and Benefits Telephony Capabilities • Analog Loop/Ground Start DID/DDI • Digital T1/E1 - DNIS - in-band CLID • I SDN Primary Rate - CLID – NFAS (Shared D Channel) • I nternal Switching/Bridging • Drop and Insert Spans for call bridging • C7 (ANSI, ITU, ETSI standards) Shared Resource Capabilities • Ca[...]

Customer Profile Typical end users who would benefit most from Meridian/Succession DECT: • People who spend time away from their desks • People without dedicated “office space” • People with multiple work areas Typical businesses that would benefit from in-building mobility: • Manufacturing • R et ai l • Professional Services • Ed[...]

• Network Roaming – one number/handset for all sites • Low Power Output – no interference with sensitive equipment • Pull through Meridian/Succession features - CLID, CPND, Conference, Call Transfer, Call Hold, Call Back, Call Pick-up, Call Park/Retrieve • Scaleable across Meridian 1 Options 11C Mini – Option 81C and Succession CSE 10[...]

Meridian / Succession DECT 195 C4030 • 16 hours talk time, 120 hours standby DECT Handset • Alphanumeric 4 line display with backlight • Message Waiting Indication (Meridian Mail/CallPilot) • Calling line ID and Calling Party Name Display • 100 name/number directory, including search facility • 10 entry last number redial list – inclu[...]

196 Meridian / Succession DECT DECT Messaging Incorporates text-messaging capabilities directly onto end-user’s DECT handset. Server A web admin client provides simple and convenient management. Text messages can be generated from: • A compatible handset • The web client • A n external application (via SNPP) or TAP Ordering Information For [...]

Customer Profile • Customers that want to simplify and enhance the management of their M1 and Succession communications network (convenience of Web based features, friendly GUI, user-self help, etc) • Customers that want to minimise downtime with the use of consolidated alarm view and Alarm notification features • Customers that require effec[...]

• Traffic Analysis – used to analyse switch resources and to forecast growth. It will provide information such as trunk usage, peak periods, processor loads and loop traffic • LDAP Synchronisation – provides the ability to link the OTM Common Database to an external LDAP server. Netscape, Novell NDS, Microsoft Active Directory and Microsoft[...]

Web Station Scheduling. The OTM Web Scheduler was first introduced in OTM 1.1 as a capability to run the station synchronisation tasks instantaneously. This enhancement now introduces the capability to schedule a synchronisation task for a future time and date. Courtesy Change in Station Administration. This feature offers an option to checks if a [...]

All passwords stored in OTM database will be encrypted (Windows Crypto API) as well as passwords used for synchronisation with LDAP servers (SSL encryption). Web Station Scheduling. The OTM Web Scheduler was first introduced in OTM 1.1 as a capability to run the station synchronisation tasks instantaneously. This enhancement now introduces the capa[...]

SOLUTIONS GUIDE Nortel Networks[...]

Nortel Networks Solutions Guide[...]

One Network - A World of Choice 203 One Network - A World of Choice A sustainable, profitable solution for the new enterprise network. New business realities bring profound implications for network and information management strategies. IT executives have had to reassess the way they build, manage and use the information infrastructure. Under const[...]

optimising the customer relationship and every encounter with the customer, which can lead to increased profitability and accelerated business success. Using new technologies such as Voice over IP (VoIP), Internet Protocol Virtual Private Networks (IP-VPN) and Optical Ethernet, Nortel Networks delivers solutions that cost less to operate, have fewe[...]

Storage and networking at light speed. The new enterprise network takes advantage of CWDM/DWDM, next-generation SONET, and Ethernet for optical storage networking, ever-aging optics for performance and reliability. These aspects are critical requirements for business continuity and disaster recovery applications. Protocol-independent optical wave-l[...]

206 One Network - A World of Choice[...]

IP Contact Centre Solution 207 IP Contact Centre Solution Customer Needs • Converge voice and data infrastructure in the contact centre for increased savings and reduced operating costs • Optimise resources by creating a virtual contact centre with skills distributed across a wide geographic area • Extend the reach of the contact centre and h[...]

208 IP Contact Centre Solution PSTN VoIP Enterprise LAN/WAN Agent in Main Call Centre Site Meridian 1 Symposium Call Center or Symposium Express Call Center i2050 Soft Phone Home Worker Remote Office 9150 Internet Gateways Branch Office i2004 Internet Phone Flexible Agent Location PSTN Enterprise LAN/WAN End User Access Management Gateways Communic[...]

The IP Contact Centre solutions building blocks are: • Infrastructure based on Meridian 1 Option 11 to 81 or Succession CSE 1000 product lines, including Meridian Internet Telephony Gateway (ITG) and i2004 Internet telephone sets • Contact Centre functionality based on Symposium Call Centre Server 4.0 or higher and Symposium Express Call Centre[...]

210 IP Contact Centre Solution[...]

Multimedia Customer Contact Centre Solution 211 Multimedia Customer Contact Centre Solution Customer Needs • C re ate a tightly integrated Customer Contact Centre that converges voice and data technologies with Internet services in a reliable, flexible and scalable way, evolving seamlessly in line with business requirements • Make optimum use o[...]

212 Multimedia Customer Contact Centre Solution • Symposium Web Centre Portal - facilitating e-mail, Web-based and telephony-based communications that enable companies to optimise call centre effectiveness and enhance customer service with a comprehensive set of modular Web-based business solutions • Symposium Call Centre Server - providing net[...]

Value Proposition With an increasing number of customers choosing mixed media interactions, the CRM Integrated Multimedia Contact Centre solution can help companies capture new customers and deliver higher levels of service to customers who choose to interact over the Web, e-mail or by traditional means such as the telephone. By blending phone call[...]

214 Multimedia Customer Contact Centre Solution[...]

Speech Enabled Self Service Solutions 215 Speech Enabled Self Service Solutions Customer Needs • The ability to provide a differentiated customer care application that operates more effectively, reducing operating costs and to build customer loyalty in today’s highly competitive world • Provide 24/7 access to services via Nortel Networks IVR [...]

216 Speech Enabled Self Service Solutions Value Proposition Nortel Networks Advanced Speech Processing solutions allow customers to do the talking, they dramatically enhance your ability to provide the highest levels of personalised service. Callers perceive a better experience, because they are able to accomplish more in less time, while using a m[...]

WAN or Internet Contivity VPN Switch Radius Servers Alteon Contivity IPSec Client IDS Servers Secure Server Farm Passport 8600 Metro Optical Ethernet Firewalls Passport 8600 with WSM Passport 8600 Passport 8600 with WSM Clients Clients Streaming Media Servers BPS/BS 450 Stack BPS Stack BS 450 Stack Data Centre Solution 217 Data Centre Solution (Con[...]

• Local server load balancing • Web cache redirection • Content-intelligent switching • Firewall Load Balancing • VPN Load Balancing • Global (multi-site) server load balancing • B a ndwidth management • S tr e aming Media load balancing • Intrusion Detection server load balancing • SSL Acceleration offload Nortel Networks OE so[...]

Home Worker Non-Meridian 1 PABX Users Meridian 1 PABX Users Internet i2050 IP Soft Phone Contivity VPN Switch Business Communications Manager Voice Voice PSTN PSTN PBX LAN Contivity VPN Switch Meridian 1 with ITG Users Database Broadband access Contivity IPSec Client Home workers have VPN access with office PABX connectivity i2004 IP Phone TDM IP I[...]

Communications Manager IP PABX solution can be added as an interface to control IP handset traffic and to provide the IP-TDM gateway functionality. For home workers using the i2050 soft client, an IPSec session can be initiated from the home PC, through the Internet to the corporate Contivity. All VoIP traffic from the soft client traverses the sec[...]

Intranet IP-VPN (Virtual Private Network) Solution 221 IPSec termination Firewall Contivity VPN Switch Contivity VPN Switch Contivity VPN Switch Contivity VPN Switch Site 4 Branch Site 3 Headquarters Site 2 Branch Site 1 Branch IPSec Tunnels Dial access DSL access IPSec tunnels Internet traffic Cable access ATM/FR access LAN Managed IP Network or I[...]

• Firewalls in each Contivity switch protect the site LAN from outside threats • Firewalls in each Contivity switch protect the site LAN from outside threats • Secure Routing Technology (SRT) enables dynamic packet re-routing should a fault occur on the Internet, without compromising the secure tunnel. Solution Value Proposition • Provides [...]

IPSec IPSec Firewall Group Firewall Group Dealer DMZ Supplier DMZ Supplier DMZ Supply chain Ordering/Invoicing Dealer DMZ Product information Price lists Ordering Firewall Group Contivity VPN Switch Contivity VPNSwitch Headquarters DSL access IPSec tunnel Internet traffic IPSec tunnel ATM/FR access LAN Supplier Dealer DSL access Managed IP Network [...]

• Establishes a Demilitarised Zone (DMZ) which allows extranet data to be isolated from LAN data • Secure Routing Technology (SRT) enables dynamic packet re-routing should a fault occur on the Internet, without compromising the secure tunnel Solution Value Proposition • Harnesses improved e-business models and B2B commerce • Enables on-line[...]

Headquarters ATM/FR access Dial Dial DSL Wireless Internet ISP MSP IPSec Tunnels User Database Multi - OS Client Compatibility Contivity IPSec Client Contivity IPSec Client Contivity IPSec Client Contivity IPSec Client i2050 IP SoftPhone i2050 IP SoftPhone i2050 IP SoftPhone i2050 IP SoftPhone Traveller Homeworker Telecommuter PDA ISP ISP Contivity[...]

• Secure IPSec tunnels are initiated between the user and the core Contivity • Contivity authentication tunnel initiation request against local data stores – may be RADIUS from old RAS infrastructure, LDAP etc. • Secure IPSec tunnels encrypt and encapsulate traffic between the user and the Contivity • Firewalls in each Contivity switch pr[...]

OPTera Metro 5200 Storage Array Server Farm OPTera Metro 5200 Passport 8600 Layer 2-7 Passport 8600 Layer 2-7 Paris London NAS SAN DWDM IP/MPLS Storage Area Networking solutions use a number of integrated infrastructure components to enable a variety of storage applications. The solutions are typically comprised of a number of disk storage arrays a[...]

Channel is used as the means of connecting the various devices together. Sometimes Gigabit Ethernet, ESCON and ATM are also used, but these have distance limits. The Nortel Networks Storage Area Networking solution offers the connectivity to accommodate any of these protocols over extended distances. The Nortel Networks Storage Area Networking Solu[...]

The end-to-end Ethernet, known as the optical Ethernet, allows large Enterprises with access to optical fibre, to establish next generation networks that deliver simplicity, low cost and reliability through extending the popular Ethernet protocol into the MAN and WAN, taking with it cost points, performance and familiarity. Nortel Networks Optical [...]

Internet OPTera Metro 5200 Alteon Switched Firewall Passport 8600 DWDM Ring Passport 8600 Passport 8600 Passport 8600 Clients Clients BPS 2000 BPS 2000 BPS 2000 OPTera Metro 4000 Shared Ethernet Ring Resiliant Packet Ring (RPR) P o i n t - t o - P o i n t E t h e r n e t O p t io n a l c o m p a c t W D M OPTera Metro 3500 OPTera Metro 5200 230 Opt[...]

• Optical Ethernet attacks the total cost of ownership, by impacting the costs of LAN and MAN/WAN, providing the catalyst for cost reduction in computing and support models, giving rise to greater efficiencies. The end result is a compound fiscal benefit to the Enterprise ownership of IT that ultimately affects the total user cost and consequentl[...]

232 Optical Ethernet Solution[...]

IP Telephony Solutions 233 Multimedia Converged Network Head Office Branch Office Flexible worker 3 2 1 Convergence in the WAN (VoIP) (Centralised services = centralised support) • F aster roll-out of new services network-wide • Flexible working “D eath of distance” • Reduced long distance changes Convergence at the Desktop (IP Telephony)[...]

• Telemarketing environments and call-centre users such as banks, financial institutions, betting shops, mail order companies. • Enterprises wishing to deploy Unified Messaging. • Need to update employees with live updates of critical information (such as market movements and breaking news stories) in an unobtrusive manner. • Company with r[...]

Solution Value Proposition The main customer benefits are: Lower Total Cost of Ownership • Increased flexibility and geographical reach (use a phone from any data network connection) (i2000 series). • Reduced moves/adds/changes costs (PC/Web management, DHCP “Plug and Play ”, PIN number log-in network wide)(i2000 series, M3900 series telset[...]

236 IP Telephony Solutions[...]

Nortel Networks Unified Security Architecture – ‘Security in our DNA’ 237 Nortel Networks Unified Security Architecture – ‘Security in our DNA’ Nortel Networks, a global leader in secure data networking, offers proven solutions to satisfy end-to-end network security requirements. “Security in our DNA” is a key principle of our enter[...]

The Alteon SSL accelerator means that performance does not have to be compromised for security. With Nortel Networks Security Solutions, enterprises can confidently and confidentially use the Internet as an extension of their trusted internal network. Protection from external attacks, application abuse, viruses, unauthorised access, interception or[...]

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PRODUCT & SOLUTION INDEX 802.11 Wireless IP Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Access Stack Node (ASN) BayRS Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Passport 1424 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Passport 15000 Multiservice Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

N ortel Networks Maidenhead Office P ark W estacott W ay Maidenhead, Ber kshire SL6 3QH U nited Kingdom N ortel Networks Eur opean Customer Information Centre T elephone 00 800 8008 9009 * +44 (0) 20 8920 4618 * N umber accessible from most European countries Fa x + 44 (0) 20 8945 3060 e-mail euroinfo@nortelnetworks.com Inter net www .nor telnetwor[...]