Packard Bell M3350 manuale d’uso

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 All-In-One Computer Service Guide PRINTED IN T AIW AN Service guide files and updates are availab le on the Acer/CSD web site; for more information, go to http://csd.acer .com.tw[...]

ii Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Revision History Refer to the table below for changes ma de on this version of the Packard Bell o neT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L5351 All-In-One Compu ter Service Guide. Date Chapter Up dates[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide iii Copyright Copyright © 2010 by Acer Incorporated. All rights rese rved. No part of this pub lication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any lan guage or computer language, in any form or by any mea[...]

iv Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Conventions The following textual conven tions are used in this service guide. SCREEN MESSAGES Denotes actual me ssages that appear on scre en. NOTE Gives additional information related to the current topic. W ARNING Alerts you to any physical risk or syste[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide v Service Guide Coverage This Service Guide provides you with all technica l information relating to the BASIC CONFIGURA TION decided for our "glo bal" product offering. T o better fit l ocal market requirements and enhance product competitiveness, y[...]

vi Packard Bell oneT wo M3350 / oneT wo M3351 / oneTwo L5350 / oneT wo L5351 Service Guide[...]

vii Packard Bell oneT wo M3350 / oneTwo M3351 / oneT wo L5350 / oneT wo L5351 Service Guide Chapter 1 – Features an d Specifications . . . . . . . . . . . . . . . . . . . . . . . 1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Physical Specificatio ns . . . . . . . . .[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide viii Removing th e Power Supply Un it . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Removing the T ouchscreen Con trol Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Removing th e Bluetooth Mo dule . . . . . .[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 1 This chapter lists the features and specifications of the Packar d Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L535 1 AIO computer . System Features NOTE The items listed in this section are for reference only . The exact configuration of yo[...]

2 Packard Bell oneT wo M3350 / oneT wo M3351 / oneTwo L5350 / oneT wo L5351 Service Guide Physical Specifications Connectivity • Wired LAN: On board 10/ 100/1000 Ethernet support • WLAN option: Mini Card wireless network adapter (8 02.1 1 b/g/n) • WP AN option: Bluetooth ® 2 .1+EDR (Enhanced Data Rate) • Integrated 2.0 MP webcam Power supp[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 3 System T our The pictures and tables in this section illu strate the physical outlook of the comp uter . Front View Item Icon Component 1 Integrated webcam 2 Display scre e n 3 S peakers 4 Power button/indicat o r • Blue – System is in power-on mode • [...]

4 Packard Bell oneT wo M3350 / oneT wo M3351 / oneTwo L5350 / oneT wo L5351 Service Guide Left V iew Item Icon Component Item Icon Component 1 Optical disc drive (ODD) 10 Ethernet port (RJ-45) 2 I/O cable cover 11 USB ports 3 9-in-1 card reader 12 eSA T A port 4 HD dual digit al TV tuner (optional) 13 Serial-to-DVI port (optiona l) 5 Line-in ja c k[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 5 Right View Item Icon Component 1 Microphone jack 2 Line-out jack 3 USB ports[...]

6 Packard Bell oneT wo M3350 / oneT wo M3351 / oneTwo L5350 / oneT wo L5351 Service Guide Rear View Item Icon Component 1 V entilation slot s 2 Mounting holes for wall mount option 3 Computer stand[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 7 Hardware Specifications Processor AMD Phenom II Processors AMD Athlon II Processors Chipsets BIOS Item Specification Series X3 X4 Model 700e 705e 900e 910e Frequency 2.4 GHz 2.5 GHz 2.4 GHz 2.5 GHz # of cores 3 3 4 4 L2 cache 1.5 MB 1.5 MB 2 MB 2 MB L3 cache[...]

8 Packard Bell oneT wo M3350 / oneT wo M3351 / oneTwo L5350 / oneT wo L5351 Service Guide Memory Hard Disk Drive Optical Disc Drive Item Specifi cation Controller Integrated in the AMD processor Number of DIMM slot 4 Maximum memory 8 GB (using four 2 GB modules) Data rate 1333 MT/s Supported cap acities 1 or 2 GB DIMM type 240-pin DDR3 SO-DIMM Supp[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 9 Ethernet Wireless LAN Bluetooth Audio W ebcam Item Specification Controlle r Marvell 88E1 1 16 Intel WG82567V Gi gabit NIC LAN protocol 10/100/1000 Mb ps LAN connector type RJ-45 Item Specification Model Lite-On WN6607LH Protocol 802.1 1 b/g/n Form factor P [...]

10 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide LCD Panel Power Supply Unit Item Specification Model ZX6350 and ZX6351 ZX4350 and ZX4351 Screen size (diagonal, inch) 21.5-inch 23-inch Ty p e Wide XGA Resolution 1920 × 1080 Backlight CCFL Interface LV D S Brightness (typical) 300 nits Display co l or s 1[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 1 1 CMOS Setup Utility CMOS Setup Utility is a hardware co nfiguration program built into the system ROM. Since most systems are already properly configured and optimized, ther e is normally no need to run this utility . Y ou will need to run this utility unde[...]

12 Packard Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L5351 Servi ce Guide Accessing the Setup Utility 1. T urn on the computer . If the computer is already turned on, sa ve your data and close a ll open applications, then restart the computer . 2. During POST , press Delete . If you fail to press Delete before POST is completed, [...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 13 Navigating through the Setup Utility Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various menu and submenu screens of the Set up Utility . The table below lists these legend keys and their respective f[...]

14 Packard Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L5351 Servi ce Guide Product Information . Field Description Processor T ype T ype of processor install ed on the system Processor S peed Speed of the processor ins talled on th e system System Memory Size of system memory detected during boot-up Product Name Offici al model na[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 15 Standard CMOS Features Field Description Va l u e System Date Sets the system dat e. MM/DD/YYYY  (month/day/year) System T ime Sets the system t ime. HH:MM:SS (hour:minute:s econd) AHCI Port 1–4 Y our computer supports fo ur SA T A channels, each chann[...]

16 Packard Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L5351 Servi ce Guide Advanced BIOS Features Field Description Va l u e Quick Boot When enabled, the system st arts up more quickly be e limina tion some of the POST routines. Enabled Disabled Quiet Boot When enabled, BI OS will show a full screen l ogo when booting; if disabled[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 17 Advanced Chipset Features Field Description Va l u e AMD Cool ’n’ Quiet Select whether to enable th e AMD Cool 'N' Quiet T echnology . This technology allows a comp liant OS to dynami cally adjust the system voltage and core frequ ency for red[...]

18 Packard Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L5351 Servi ce Guide Integrated Peripherals Field Description Va l u e Onboard SA T A Controller Enables or disables th e onboard SA T A controller . Enabled Disabled Onboard SA T A Mode Set the ope rating mode f or the onboard SA T A controller . Native IDE Onboard USB Control[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 19 Power Management Setup Field Description Va l u e ACPI Suspend Mode Use this i tem to define h ow your system suspends. Default val ue is S3 (STR), the suspen d mode is suspend to RAM, i .e., the s ystem shuts down with the excepti on of a refresh current t[...]

20 Packard Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L5351 Servi ce Guide PC Health Status Field Descrip tion Va l u e CPU T emper ature System T emperature CPU Fan S peed System Fan S peed CPU Core +1.1V +3.30V +5.00V +12.0V 5VSB VBA T These items let s you monitor the p arameters for critical volt ages, temperatures and fan spe[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 21 Frequency/V oltage Control Field Descrip tion Va l u e Enable Clock to All DIMM/PCI When enabled, clock signals will be sent to the PCI and memory slots regard less of whether the slot is occu pied or not. Enabled Disabled S pread S pectrum When the mainboa[...]

22 Packard Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L5351 Servi ce Guide BIOS Security Features Note the following before you define a system password: • The maximum length of password contains 8 alphanumeric characters. The following keys are valid: – A-Z, a-z (case-insensitive) – 0-9 – ` - + [ ] ; ' , . /, – S[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 23 T o set a system password: 1. Select Change Supervisor Password or Change User Password , then press Ente r . The password box appears. 2. T ype a password then press Enter . 3. Retype the password to verify the first entry , then press Ent er . Y ou will b[...]

24 Packard Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L5351 Servi ce Guide Load Default Settings Execute this menu to load the factory-defa ult sett ings for all Setup parameters. Keyboard shortcut: F9 Perform the steps below to lo ad the system default settings: 1. Select Load Default Settings , then press Enter . Y ou will be pr[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 25 This chapter provides step-by -step instructions on how to disassemble the computer for maintenance an d troubleshooting purposes. Disassembly T ools In performi ng the disassembly p rocess, you will need the following to ols: • Wrist-grounding strap and [...]

26 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Disassembly Procedures Removing the Computer Stand 1. Perform the “ Pre-disassem bly Proced ure ” on page 25 . 2. Use a fl at screwdriver to pry off the plasti c shell covering the computer stand screws . 3. Remove the screws securi n g the computer st [...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 27 Removing the I/O Cable Cover 1. Use a flat screwdriver to pry off the I/O cable cover . 2. Remove the I/ O cable cover Removing the Rubber Feet 1. Perform the “ Pre-disassem bly Proced ure ” on page 25 . 2. Use a fl at screwdriver to pry off the rubber [...]

28 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Removing the Rear Cover 1. Remove the computer stand by following the procedure described on page 26 . 2. Remove the I/O cable cover and the rubber feet b y following the p rocedures described on page 27 . 3. Use a flat screwdriver to carefully pry lo ose t[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 29 3. Remove the I/O cable plate . Removing the Optical Disc Drive 1. Remove the rear cover by followi ng the procedure described on page 28 . 2. Remove the screw securing the ODD. 3. Slide the ODD outward, then disconnect th e ODD SA T A cable from the drive.[...]

30 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 4. Remove the ODD from the main chassis. 5. Remove the screw secu ri ng the ODD bra cke t . 6. Det ach the ODD bezel from the module. Quantity Color To r q u e Part Numbe r 1 Silver 1.3–1.5 kgf-cm 86.7A122.4R0[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 31 Removing the Scaler Board 1. Remove the rear cover by followi ng the procedure described on page 28 . 2. Remove the screw securing the scaler board cover . 3. Slid e the scaler board cover towards the speaker area to disengage the cover tabs from the main c[...]

32 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 5. Remove the screws securing the scaler board. 6. Remove the scaler board. Quantity Color To r q u e Part Numbe r 4 Black 4.0 kgf-cm 86.00B75.240 A circuit board that is >10 cm 2 has been highlighted with a yellow rectangle as shown in the above image. [...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 33 Removing the USB/Audio Board 1. Remove the rear cover by followi ng the procedure described on page 28 . 2. Remove the screw securing the USB/audio board cover . 3. Slid e the USB/audio board cover outward to disen gage the cove r tabs from the main chassis[...]

34 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 5. Remove the screws securing the USB/audio board. 6. Slide the USB/audio board out of its tabs. Quantity Color To r q u e Part Numbe r 2 Black 4.0 kgf-cm 86.00B75.240 A circuit board that is >10 cm 2 has been highlighted with a yellow rectangle as shown[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 35 Removing the W all Mount Plate 1. Remove the rear cover by followi ng the procedure described on page 28 . 2. Remove the screws securing the wall mount plate. 3. Slid e the wall mount pl ate towards the HDD area to dis enga ge the plate tabs from the main c[...]

36 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Removing the TV T uner Card 1. Remove the wall mount plate by following the procedure de scribed in the previous section. 2. Disconnect the TV tuner card cable. 3. Remove the screw securing th e TV tuner card bra cke t. 4. Discon nect TV tuner card from its[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 37 Removing the Graphics Card 1. Remove the wall mount plate by follo wing the procedure de scrib ed on page 35 . 2. Remove the screw securing the inverter board cover . 3. Remove the inverter board cover . 4. D isconnect th e H DM I c abl e fro m th e gr aphi[...]

38 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 5. Remove the hex screws securi ng the ser ial -to - D V I ca bl e . 6. Disconnect the serial-to-DVI cable from the graphics card. 7. Discon nect the graphics card assembly from its expansion slot. Quantity Color To r q u e Part Numbe r 2 Silver 4.5 kgf-cm [...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 39 8. Remove the screw securing the graphics card bracket. 9. Discon nect the graphics card from its riser board. 10. Remove the screws securing th e graphic s card riser board. Quantity Color To r q u e Part Numbe r 1 Black 4.0–4.5 kgf-cm 86.00B75.240 A cir[...]

40 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 11 . Remove the graphics card riser board from its bracket. Removing the Hard Disk Drive 1. Remove the graphics card by following the procedure described on page 37 . 2. Discon nect the power and SA T A cables from the hard drive . 3. Slid e the HDD assembl[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 41 4. Disconnect the HDD SA T A cable from the mainboard. 5. Remove the screws securing th e hard drive to its cage. 6. Use a small metal screwdriver to push the hard drive out of its cage ( a ), then pull out the drive out ( b ). Quantity Color To r q u e Par[...]

42 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Removing the Inverter Board 1. Remove the wall mount plate by follo wing the procedure de scrib ed on page 35 . 2. Remove the inverter board cover by following ste ps 2 and 3 on p age 37 . 3. Disconnect all cables from the inverter board. 4. Remove the scre[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 43 5. Remove the inverter board. Removing the Heat Sink Fan (HSF) Assembly 1. Remove the wall mount plate by follo wing the procedure de scrib ed on page 35 . 2. Discon nect the HSF cable from i ts mainboard connector . A circuit board that is >10 cm 2 has [...]

44 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 3. Loosen the HSF' s spring-loaded screw s in a diago nally opposite patter n (an "X" pattern). 4. Remove the HSF assembly . Removing the Processor 1. Remove the HSF assembly b y following th e procedure described on the previo us sectio n. 2[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 45 3. Rotate the socket lever to the open position. 4. Gently lift the processor out of its socket. CAUTION DO NOT lay the processor on its base to avoi d bending or damaging the pins underneath it. IMPORT AN T When installing a processor: • Note the golden [...]

46 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Removing the Memory Modules 1. Remove the wall mount plate by follo wing the procedure de scrib ed on page 35 . 2. Open the holding clips securing the memory modules ( a ), then remove the memory modules from the DIMM slots ( b ). Removing the R TC Battery [...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 47 Removing the Mainboard 1. Remove the TV tuner card by following the procedure descri bed on page 36 . 2. Remove the graphics card by following the procedure described on page 37 3. Remove the hard drive by following the proced ure described on page 40 . 4. [...]

48 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 10. Disconnect all cables from the u pper edge area of the mainboard. 11 . Discon nect the 4-pin and 20-pin A TX power cables from their mainboard connecto rs. a. Press the top portion of the cable’s retaining latch b. Pull the cable straight up from its [...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 49 13. Remove the mainboard. Removing the Power Supply Unit 1. Disconnect the scalar board power cable by performi ng steps 1–4 of the sca lar board removal p rocedure on page 31 . 2. Disconnect the hard drive power cable by performi ng steps 1 and 2 of the [...]

50 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 5. Remove the screws secu ring the PSU bracket. 6. Det ach the PSU bracket from th e po wer supply unit. 7. Remove po wer supply unit from the front bezel and lay it down beside the system. Some PSU connector cables are still secured undern eath the main ch[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 51 Removing the T ouchscreen Control Board 1. Remove the PSU by following the procedure described on page 49 . 2. Detach the black tape from the t ouchscreen control board cables. 3. Push th e tabs securing the touchscreen control board . 4. Remove the touchsc[...]

52 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 5. Disconnect all cables from the touchscreen control board. Removing the Bluetooth Module 1. Remove the PSU by following the procedure described on page 49 . 2. Push th e tabs securing the Bluetooth module. 3. Remove the Blue tooth module from the front be[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 53 4. Disconnect the Bluetooth cable from the module. Removing the Power Button Assembly 1. Remove the PSU by following the procedure described on page 49 . 2. Push th e tabs securing the power button assembly . 3. Remove the power button assembly from the fro[...]

54 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Removing the LCD Assembly 1. Remove the I/O cable plate by following the procedure described on page 28 . 2. Remove the optical drive by follo wing the procedure describ ed on page 29 . 3. Remove the scaler board by following the procedure describ ed on pag[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 55 10. Disconnect the capacitive LED board ca ble. 11 . Discon nect the webcam cable. 12. Remove the screws securi ng the main chassis. Quantity Color To r q u e Part Numbe r 5 Black 4.0 kgf-cm 86.3AR26.8R0[...]

56 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 13. Push back the plastic snaps securing the LCD assembly to the front be zel. 14. Detach the LCD assembly from the front bezel. Removing the Main Chassis 1. Remove the LCD assembly by following the procedu re described on page 54 . 2. Remove the screws sec[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 57 3. Remove the main chassis from the LCD module and lay it down beside the LCD module. 4. Rele ase the inverter cables from the main chassis. 5. Remove the t apes securing the system cables, then re lease the cables from their main chassis latches.[...]

58 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Removing the LCD Cable 1. Remove the main chassis b y following the pr ocedure described on page 56 . 2. Remove the tapes securing the LCD cable ( a ), then disconnect the cable from the LCD board ( b ). Removing the LCD Board Cover 1. Remove the main chass[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 59 Removing the W ebcam M odule 1. Remove the LCD assembly by following the procedu re described on page 54 . 2. Push the tabs securing the webcam module. 3. Push th e tabs securing the webcam module, then remove the module from the fro nt bezel. Removing the [...]

60 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 3. Pry the capacitive LED board from the front bezel. Removing the Light Bars 1. Remove the LCD assembly by following the procedu re described on page 54 . 2. Push th e tabs securing both ends of the two light bars. 3. Remove the li ght bars from the front [...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 61 This chapter lists the POST error indicators and BIOS beep codes, as well general troublesh ooting instructions. Hardware Diagnostic Procedure 1. Obtain as much detail as possible about the symptoms of the system failure. 2. V erify the symptoms by attempti[...]

62 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide System Internal Inspection 1. T urn off the power to the computer and all peripherals. 2. Unplug the power cord from the computer. 3. Unplug the network cable and all co nnected peripheral de vi ces from the computer . 4. Place the computer on a flat, stead[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 63 Boot Block Recovery Code Checkpoints The boot block recovery code gets control when the BIOS determines that a BIOS recovery is required because the user has forced the upda te or the BIOS checksum is corrupt. Refer to “BIOS Recovery” section on page 77[...]

64 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide POST Code Checkpoints The POST code checkpoints are the largest set of checkpoints during the BIOS preboot process. The following table describes the type of checkpoints that may occur during the POST po rtion of the BIOS. Checkpoint Desc ription 03 Disable[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 65 Checkpoint Desc ription 3C Mid POST initialization of ch ipset registers. 40 Detect different devices (Parallel ports , serial ports, and coprocessor in CPU, ... etc.) successfully installed in the system and update the BDA, EBDA…etc. 50 Programming the m[...]

66 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide DIM Code Checkpoints The Device Initialization Manager (DIM) get s control at various times during BIOS POST to initialize dif ferent system busses. The following table describes the main checkpo ints where the DIM module is accessed. POST Error Indicators [...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 67 Memory Boot Message Descript ion Gate20 Error The BIOS is unable to properly control the mainboard’s Gate A20 functi on, which controls access of memory over 1 MB. This may indicate a problem with the mainboard. Multi-Bit ECC Error This message will on ly[...]

68 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Storage Device Message Descript ion Primary Master Hard Disk Error The IDE/A T API dev i ce configur ed as Primary Master could not be properly initialized by the BIOS. This message is ty pically displayed when the BIOS is trying to detect and configure IDE[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 69 3rd Slave Drive - A T API Incompatible The IDE/A T API device configured as Slave in the 3rd IDE controller failed an A T API compatibility test. This mess age is typically displayed when the BIOS is trying to detect and configure IDE/A T API devices in POS[...]

70 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Virus-related System Configuration Message Descript ion BootSector Write!! The BIOS h as de tect ed so f tw are atte mpti ng t o w rite to a dri ve’ s boot sector . This i s flagged as possible virus activity . This message will only be displayed if Virus[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 71 CMOS Miscellaneous Message Displayed Description CMOS Date/Time Not Set The CMOS date and/or ti me are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup. CMOS Battery Low CMOS batte ry is low . This message usually indicate[...]

72 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Index of Symptom-to-FRU Error Messages T o use the information in this section to diagnose a problem: 1. Find the error symptom in the left column. 2. If directed to a check procedure, replac e the FRU indicate d in the check procedure. If no check procedur[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 73 Hard Disk Drive-related Symptom s Symptom/Error Action/FRU Hard disk dr ive test failed . • Enter CMOS Setup and load the defaul t setti ngs. • Hard disk drive cable • Hard disk drive • Mainboard Hard disk drive cannot format completely . • Enter [...]

74 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Real-Time Clock- relate d Sy mp tom s Symptom/Error Action/FRU Real-time clock is i naccurate. • Ensure the information in the St and ard CMOS Feature of BIOS Setup is set correctly . • R T C battery • Mainboard Audio-related Symptoms Symptom/Error Ac[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 75 Printer-re la te d Sy mp tom s Symptom/Error Action/FRU Printing failed. • Ensure the printer driver is pr operly installed. Refer to the printer service manual . • Printer • Printer cable • Mainboard. Printer problems. • Refer to the service manu[...]

76 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Beep Codes When no error message is displayed but the computer stops during POST , listen for beep codes. Undetermined Problems Follow the procedures below to isolate the fa ili ng FRU . Do not isolate non-defe ctive FRU. 1. Power off the computer . 2. Visu[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 77 BIOS Recovery When you boot up the computer and you hear one long beep, followed by a sh orter one, the system BIOS is damaged. This maybe cause by an interruption during a BIOS flash procedure (e.g. a power outage) or a corrupted BIOS code, which will caus[...]

78 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Clearing CMOS Y ou may need to clear the Setup configuration va lues (C MOS) if the configuration has been corrupted, or if incorrect settings made in the Setup Utility caused erro r messag es to be unreadable. This procedure will clear the BIOS supervisor [...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 79 This chapter shows the block dia gram and board layout of the Pa ckard Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L535 1 computer . Procedure for using the G1 16 hardware gap to clear the BIOS password is also shown. Block Diagram The core[...]

80 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Mainboard Layout This section shows the ma jor mainboard components. Item Code Compone nt 1 LEDH1 Power button/LED cable connector 2 USBF4 USB cable connector 3 USBF3 Front I/O board cable connector 4 USBF2 Front I/O board cable connector 5 USBF1 Card reade[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 81 15 HDMI1 HDMI port 16 KBMSCONN1 Left: PS/ 2 mouse port Right: PS/2 keyboard p ort 17 PWR1 4-pin A TX power connector 18 U9 Processor socket 19 nVIDIA GeForce 8200 (MCP78PV) chipset 20 CPUF AN1 Heat sink fan cable connector 21 DIMM1 DDR3 slot 1 22 DIMM2 DDR3[...]

82 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 83 This chapter gives you the FRU (Field Replaceabl e Unit ) listing of the Packard Bell on eT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L535 1 co mputer global configurations. Refer to this list when ordering for repair part s or for RMA (Return Merc[...]

84 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Exploded Diagram No. Component No. Component 1 S peaker mesh plate 10 Computer stand 2 Front bezel 11 Computer stand shell s 3 Front bezel frame 12 Inverter board cover 4 Webcam mo du l e 13 USB/audio board cover 5 Main chassis 14 Power button holder 6 Main[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 85 FRU List System Model: ACER_ONE TWO L5351_ PGREENW OOD (No: 91.3CX01.A10G) Category Part Name Part Number Boards Mainboard MAINBOARD DA078L/ABOXER2 EUP W/RTC BA TTERY W/O 1394 LF DDRIII 4 DIMM & CPU & MEMORY MB.SE201.001 Inverter board INVERTER BOAR[...]

86 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Category Part Name Part Number Graphics card (continuati on) VGA CARD P CP ARTNER 288-5 N1 18-A10AC NVIDIA G T320 1GB SDDR3 DVI+HDMI LP (SAMSUNG) VG .PCP T3.21 1 VGA CARD PC P ARTN ER 288-5N1 18-C10AC NV G T320 1GB DDR3 DVI+HDMI LP (HYNIX 1.2NS) VG .PCP T3.[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 87 Category Part Name Part Number Memory (continuation ) MEMORY AP ACER DDR3 1333MHZ 2G UNB-DIMM LF 128*8 0.065UM KN.2GB0B.024 MEMORY KINGSTON DDR3 1333MHZ 2G UNB ACR256X64D3U1333C9 KN. 2GB01.025 MEMORY SAMSUNG DDR3 1333MHZ 2G M378B5673FH0- CH9 KN.2GB0F .004 M[...]

88 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Category Part Name Part Number LCD panel CCFL LCD LPL 23" WFHD NONE GLARE LM230WF1 TLA5 LF 300NIT 5MS G8 LK.23006.015 CCFL LCD SAMSUNG 23" WFHD NONE GLARE L TM230HT01 A09 LF 300NIT 5MS 1000:1 HF LK.23008.009 CCFL LCD SAMSUNG 23" WFHD NONE GLA[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 89 Category Part Name Part Number Power supply unit POWER SUPPL Y 220W CHICONYPOWER EP A CPB09- D220E AAGASSI PY .22009.008 POWER SUPPL Y 220W CHICONYPOWER PFC CPB09- D220A AAGASSI PY .2200B.007 POWER SUPPL Y 220W CHI CONYPOWER REGULAR CPB09-D220R AAGASSI PY .[...]

90 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide Category Part Name Part Number Keyboard (continuation ) KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK PORTUGUESE WITH PB LOGO KB.RF403.188 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK ROMANIAN WITH PB LOGO KB.RF403.20 5 KEYBOARD RF2.4 105 KEY CHICONY WUG0570[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 91 Category Part Name Part Number Keyboard (continuation ) KEYBOARD USB 105 KEY CHICONY K U-0420 BLACK PORTUGUESE KB.USB03.249 KEYBOARD USB 105 KEY CHICONY K U-0420 BLACK ROMANIAN KB.USB03.266 KEYBOARD USB 105 KEY CHICONY K U-0420 BLACK RUSSIAN KB.USB03.261 KE[...]

92 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide HDMI CABLE 600MM C.A. HDMI 600MM CABLE DTX AIO TBD L VDS CABLE 23 "C.A L VDS CABLE 21_5 PG TBD ASSY MB COVER BRACKET PG ASSY MB COVE R BRACKET PG TBD BACK COVER FOR 23 "ASSY BACK COV ER PG TB D FRONT BEZEL FOR 23 "ASSY FRO NT BEZEL 23 PG TBD [...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 93[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 94 This chapter provides features summary for each of the Packard Bel l oneTwo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L535 1 computer model configurations. Model Definitions and Configurations Appendix A[...]

95 Packard Bell oneT wo M3350 / oneTwo M3351 / oneT wo L5350 / on eT wo L5351 Service Guide Packard Bell oneT wo M3351 / oneT wo L5351 Model Configuration Common features • Project name: gGreenwood • Mainboard: Greenwood WNMCP78PV_1394(N)_ LOGO(N)_Eup(Y) • DIM M1: U2GBIII13 • Card reader: Y es Model Part No. Description Chassis Bezel CPU DI[...]

Packard Bell oneT wo M3350 / oneTwo M3351 / oneT wo L5350 / on eT wo L5351 Service Guide 96 oTL5351 S1.U5R02. 001 oTL5351 Sample EMEA001 W7HP64PIT0604/ PHNMII705e/2G*2/ 640G*1/NBDRW4XS/ B23/EMEA Win7/ Philips/PS2/1688/ PS2Opt/PB HX093I PAIO1023 PHNMII 705e N U2GBII I13 D640GB7 .2KS NBDRW4 XS D23FHD N N N N EMEA Win7/ Philips PS2/1688 PS2Opt/ PB PFC[...]

97 Packard Bell oneT wo M3350 / oneTwo M3351 / oneT wo L5350 / on eT wo L5351 Service Guide oTM3351 PW.U5PE2 .177 oTM3351 CH EMEA001 W7HP64PFR0206/ A THIIX221 5/ 2G*1+1G*1/500G *1/ NSM8XS/D21.5H/KB/ mouse HX093J PAIO1021 A THIIX2 215 U1GBII I13 N D500GB7 .2KS NSM8XS D21.5WU XGA N N N N N USB/ 0420_PB USB/0420 PFC 220W (8.5L) EuP EU W7HP64 oTM3351 P[...]

Packard Bell oneT wo M3350 / oneTwo M3351 / oneT wo L5350 / on eT wo L5351 Service Guide 98 oTM3351 PW.U5PE2 .201 oTM3351 CH EMEA001 W7HP64RUPRU4407 /A THII X3405e/ 2G*1+1G*1/320G *1/ NSM8XS/D21.5H/ HD5450/802.1 1 b/g/n/ KB/RF2.4/0420_PB HX093J PAIO1021 A THIIX3 405e U1GBII I13 N D320GB7 .2KS NSM8XS D21.5WU XGA AT I HD5450 512MB HDMI/DVI LP N 802.1[...]

99 Packard Bell oneT wo M3350 / oneTwo M3351 / oneT wo L5350 / on eT wo L5351 Service Guide[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 100 This computer ’s compat ibility is tested and verified by Acer’s internal testing department. All of it s system functions are tested for both the Home Basi c and Home Premium edi tions of Microsoft’s Windows V ista operating system. Refer to the fol[...]

101 Packard Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L5351 Servi ce Guide Item Device Name V endor USB Flash Drive T ra nscend JetFlash USB 2.0 Flash Drive V85 8 GB Memory Key T ranscend Apacer AH421 8 GB Ap acer A-Data PD16 V ist a 16 GB A-Data T ra nscend JetFlash USB 2.0 Flash Drive V10 16 GB Memory Key T ranscend USB HDD 2.5[...]

Packard Bell oneT wo M3350 / oneTwo M3351 / oneT wo L5350 / on eT wo L5351 Service Guide 102 Approved V endor List (A VL) Component V endor Description Model Part Number Mainboard kit Wistron MB Kit oTM3350/3351_oTL5350 /5 351 nVidia MCP78PV Proprietary W/O 1394 LF DDRIII 4 DIMM W / EUP "Gre enwood WNMCP78PV_1394(N)_LOGO(N)_Eup(Y) MB.U5N01.00 [...]

103 Packard Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L5351 Service Guide Athlon II x2 250 3.0GHz, 2M L2 cache 65W , Regor , A THIIX2250 ADX250OCK23GM KC.AM202.250 AMD Athlon II x2 245 2.9G 1Mx2 (65W) ADX245OCK23GQ KC.A T202.245 Athlon II x2 240 2.8GHz, 2M L2 cache 65W , Regor , A THIIX2240 ADX240OCK23GQ KC.A T202.240 Athlon II x[...]

Packard Bell oneT wo M3350 / oneTwo M3351 / oneT wo L5350 / on eT wo L5351 Service Guide 104 Seagate 7200rpm 320 GB ST3320418AS( Pharaoh) SA T A II 16MB LF F/W:CC44 Pharaoh KH.32001.015 7200rpm 640GB ST3640623AS(Bri nks) SA T A II 16 MB LF F/ W:CC4H Brinks KH.64001.002 7200rpm 1000GB ST31000528AS(Pharaoh) SA T A II 32MB LF F/W:CC44 Pharaoh KH.01K01[...]

105 Packard Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L5351 Service Guide ECS HD5450 512MB (64BIT) DDR 3 DVI HDMI VGA LP BRACKET ROHS VG .ECS54.51 1 NV G315 512MB (64BIT) DDR3 DVI HDMI LP BRACKET ROHS VG .ECS31.5L1 WLAN module Lite-On Lite-On WN6607LH WLAN WN6607LH, Realtek RTL8191SU, 802.1 1bgn 1 Tx2R WLAN (mini-card)(USB interf[...]

Packard Bell oneT wo M3350 / oneTwo M3351 / oneT wo L5350 / on eT wo L5351 Service Guide 106 Power supply unit Delta DPS-220UB A PY .22009.00 6 PY .22009 .006 CP CPB09-D220R PY .220 0F .004 PY .2200F .004 Delta DPS-220UB-1 A PY .22009.007 PY .22 009.007 CP CPB09-D220A PY .2200F .005 PY .2200F .005 LiteOn PS-5221-9AE-RoHS (FR 220W , ES) PY .2200B.00[...]

107 Packard Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L5351 Service Guide Keyboard CHICONY KU-0420 USB 105KS Black Slovak KB.USB03.260 Keyboard CHICONY KU-0420 USB 105KS Black Russian KB.USB03.261 Keyboard CHICONY KU-0420 USB 105KS Black Hungarian KB.USB03.262 Keyboard CHICONY KU-0420 USB 105KS Black Greek KB.USB03.263 Keyboard C[...]

Packard Bell oneT wo M3350 / oneTwo M3351 / oneT wo L5350 / on eT wo L5351 Service Guide 108 Keyboard CHICONY WUG0570 RF2.4 105KS Black Icelandic with PB logo KB.RF403.194 Keyboard CHICONY WUG0570 RF2.4 105KS Black Norwegian with PB logo KB.RF403.195 Keyboard CHICONY WUG0570 RF2.4 105KS Bl ack Hebrew with PB logo KB.RF403.196 Keyboard CHICONY WUG05[...]

109 Packard Bell oneT wo M3350 / oneT wo M3351 / oneT wo L5350 / oneT wo L5351 Service Guide Keyboard dongle receiver Chicony Chicony Dangle Receiver USB external receiver RV .1 1000.022 USB mouse Chicon y Chicony optical mouse USB MSU0960 MS.1 1200.061 MCE remote controller/ receiver Philips Philips Remote Controller RC2604307/01BG for EMEA ;pair [...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 1 10 This section describe s online technical sup port services available to help you re pair your Acer products. If you are a distributor , dealer , ASP or TPM, please re fer your technical queries to your local Acer branch office. Acer branch of fi ces and r[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 1 1 1 A AC power jack 4 ACPI, see Advanced Configuration Power Interface 2 Advanced BIOS Features menu 16 Advanced Chipset Features menu 17 Advanced Configuration Power Interface specifications 2 wake-up options 19 antivirus software 2 audio headphone jack 5 l[...]

1 12 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide processor 44 rear cover 28 RTC battery 46 rubber feet 27 scaler board 31 tools 25 touchscreen control board 51 TV tuner card 36 USB/audio board 33 wall mount plate 35 webcam module 59 display display by model 1 remove LCD assembly 54 remove LCD board cove[...]

Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide 1 13 specifications 1, 8 troubleshooting 72 microphone jack left 4 right 5 model configurations 95 modem board troubleshooting 74 monitor port 4 mouse part number 91 O ODD bezel, remove 30 ODD, see optical disc drive 1 online support informati on 1 10 operatin[...]

1 14 Packard Bell oneT wo M3350 / oneT wo M3 351 / oneT wo L5350 / oneT wo L5351 Service Guide S Save & Exit Setup menu 24 scaler board remove 31 security features 2 sepakers location 3 serial-to-DVI port cable, remove 47 location 4 soeakers cable, part number 88 software specifications operating system 2 speakers remove 54 specifications antiv[...]