Panasonic 2001 manuale d’uso

Nortel Communication Server 1000 IP Phone 2001 User Guide Title page[...]

[...]

Revision history 3 Revision history August 2005 Standard 4.00. This docume nt is up-issued to support Nortel Commu nication Server 1000 Release 4.5 . February 2005 Standard 3.00. This docume nt is up-issued to support the 8.x Firmware Upgrade for IP Phone s. September 2004 Standard 2.00. This docume nt is up-issued to support Nortel Commu nication [...]

Revision history 4[...]

Contents 5 Contents About the Nortel IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . 9 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 6 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 7 Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 61 Using Virtual Offi ce on your remote telephone . . . . . . . . . . . . 62 Using Virtual [...]

Contents 8[...]

About the Nortel IP Phone 2001 9 About the Nortel IP Phone 2001 The Nortel IP Phone 2001 br ings voice and data to the desktop by connecting direc tly to a Local Area Networ k (LAN) through an Ethe rnet connection. Note 1: All features are not available on all telephones. Consult your system adminis trator to verify whic h features are available fo[...]

About the Nortel IP Phone 2001 10 Figure 1 illustrates the IP Phone 2001. Figure 1: IP Phone 2001 Telephone controls Note: Some IP Phone 2001 phones come with optional key caps. Text in parenthesis indicates labels appear ing on the key caps. For example, (Goodby e). Use the Volume control bar to adjust the volume of the ringer, handset, and speake[...]

About the Nortel IP Phone 2001 11 (Goodbye) Use the Goodbye ke y to terminate an active call. (Hold) Press the Hold key to put an active call on hold. Press th e Line (DN) key to return to the caller on hold. (Msg/Inbox) Press the Message ( Inbox) key to access your voice mailbox. Use the Navigation keys to scroll through menus and lists appearing [...]

About the Nortel IP Phone 2001 12 Continued Note 1: Press the Services key to exit from any menu or menu item. Note 2: The Password Admin menu is not available on all IP Phone 2001 phones. Cons ult your s ystem administrator. Soft keys (self-labeled) are located below the LCD screen. The LCD screen above the key chan ges, based on the active featur[...]

About the Nortel IP Phone 2001 13 Telephone display The IP Phone 2001 ha s two display areas: • The upper display area contai ns single-line information for items such as the caller number, caller name, feature prom pt strings, user-entered digits, date and time information, and telephon e information. • The lower display area provid es soft k [...]

About the Nortel IP Phone 2001 14 Call features and Flexible Feature Codes System administration is required for call features and Flexible Featur e Codes (FFCs). Contact your system a dministrator to configur e these features and codes o n your telephone. Call features and FFCs must be assigned to your telephone an d supported by system software. [...]

About the Nortel IP Phone 2001 15 4. Use the dialpad to enter your password at the prompt. 5. Press the Navigation keys to scroll and highlight New Password . 6. Press the Select soft key. 7. Use the d ialpad to enter the new password. 8. Press the Select soft key to accept the new password. Note: If you have been locked out of your IP Phon e 2001,[...]

Connecting th e components 16 Connecting the components Before you begin Connecting the components of the phone 1. Connect one end of the handset cor d to the handset jack (identified with a handset icon) on the back of the telephon e. Connect the other end to the jack on the handset. 2. Connect o ne end of the CAT-5 lin e cable to the LAN Ether ne[...]

Connecting the components 17 Figure 3: IP Phone 2001 connections[...]

Configuring options 18 Configuring options The IP Phone 2001 Services menu lists the following submenus: •T h e Telephone Option menu ena bles you or your system administrator to configure telepho ne preferences. Figure 4 illustrates the choices available in this menu. •T h e Password Admin menu enables you or your system administrator to chan [...]

Configuring options 19 • “Selecting a Ring type” on page 23 • “Viewing telephone in formation” on page 24 When an option has a sublist, an e llipsis (...) appears after the option. To use the Telephone Option me nu: (Services) 1. Press the Services ke y. 2. Press the Navigation keys to scroll and highlight Telephone Option . 3. Press th[...]

Configuring options 20 Adjusting the volume To adjust the volume, press the Services key and select Volume adjustment... from the Telephone Option menu. Choose one of the following: • Ringer • Handset • On-hook dialing/listen • Buzzer To adjust the vo lume: 1. Press the Navigation keys to scroll and highlight one of the following: — Ringe[...]

Configuring options 21 Adjusting the display screen contrast To adjust the LCD display screen contrast, press the Services key and select Contrast adjustment from the Telephone Option menu. To adjust the disp lay screen con trast: Selecting a language The display can show info rmation in any of severa l languages. To choose a language, pre ss the S[...]

Configuring options 22 To select a langua ge: Selecting date/time format There are several date/time for mats, based on the 12-hour clock or the 24-hour clock. To select a date/time format, press the Services key an d select Date/Time… from the Telephone Option menu. To select a date/tim e format: 1. Press th e Navigation keys to scroll and highl[...]

Configuring options 23 Selecting local dialpad tone Use the Local DialPad Ton e option if you want the tele phone dialing keys to produce a sound when you pr e ss them. Your choices are: • Dual Tone M ulti-Frequency ( DTMF) sounds • a single tone • no sound. To choose a local dialpad tone, press th e Services key and select Local DialPad Tone[...]

Configuring options 24 To select a ring type: Viewing telephone information The Set Info option displays the following telephone -specific information: • IP address • Hardware ID of the IP Phone • Current firmware version To view telephone info rmation, press the Services key and select Set Info from the Telephone Option menu. 1. Press the Na[...]

Configuring options 25 To view telephone infor mation: 1. Press the Navigation keys to scroll through the list containing telephon e information. 2. Press the Cancel soft key to return to the Telephone Option menu.[...]

Making a call 26 Making a call This section describes the various me thods that you can use to make a call: • “Using off-ho ok dialing” on page 26 • “Using on-ho ok dialing” on page 27 • “Using Predial ” on page 27 • “Activating Ring Again” on page 29 • “Using Last Number Redial” on pag e 30 • “Using Speed Ca ll”[...]

Making a call 27 Using on-hook dialing Use on-hook dialing to dial the number before lifting the handset. Using Predial Use the Predial feature to enter, preview, and edit numbers be fore dialing. To use Pred ial: 1. Leave the hand set in the cr adle. (Line) 2. Press the Line (D N) key. 3. Dial the n umber when t he dial tone sounds. 4. When the ca[...]

Making a call 28 To edit a Predial nu mber: (Line) 2. Press the Line (DN) key to dial the number. 3. Lift the handset when the called pa rty answers. or (Goodbye) 4. Choose one of the following to terminate the call: — Replace the handset into the cradle. — Press the Goodbye key. 1. Without selecting the Line (DN) key, enter the number to be di[...]

Making a call 29 Activating Ring Again Use the Ring Again feature if you rece ive a busy tone or if there is no answer. Your IP Phone rings wh en the person you called becomes available. Ring Again automatically redia ls the number. To activate Ring Again: To call a Ring Again party when you receive notifica tion: 1. Dial a number and receive a bus[...]

Making a call 30 To deactivate Ring Again before n otification: Using Last Number Redial Use the Last Number Redial feature to autom atically redial the last dialed number. To use Last Number Redial with th e handset: To use Last Number Redial withou t lifting the handset: or Choose one of the following: — Before hearing the notifica tion tone, p[...]

Making a call 31 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-d igit code. To create a Speed Call numb er: To make a Speed Call: 1. Press the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode. 2. At the promp t: — Enter a one-, two-, or th[...]

Making a call 32 Making a System Speed Call Use the System Speed Call feature to dial Speed Call co des that override dialing restr ictions plac ed on your te lephone. To make a Syst em Speed Call: 3. Dial the Speed Call code to automatica lly dial the number. 1. Lift the handset. 2. Choose one of the following: — Press the System Speed Call (SSc[...]

Answering a call 33 Answering a call Each incoming call cau ses the telephone to ring and the Message Indicato r lamp to flash. To answer a call: Note: Do not us e the Line (DN) key to answer a ca ll. Lift the handset.[...]

While on an active c all 34 While on an active call Use the following features during a n active call: • “Placing a call on hold” on page 34 • “Transferring a ca ll” on page 34 • “Using Timed Re minder Recall” on page 35 • “Using Call Park” on page 36 • “Recording a Cal ling Party Number” on page 38 • “Tracing a ma[...]

While on an active ca ll 35 To use the Transfer feat ure to direct a call to a third party : To return to the original call, if the transfer is incomplet e: Using Timed Reminder Recall Use the Timed Reminder Re call feature to receive a reminder tone when a transferred call is not answered . To activate Timed Reminder Recall: 1. Press the Transfer [...]

While on an active c all 36 If the tran sferred ca ll is not answered, your telephone rings: Using Call Park Use the Call Park feature to hold temporarily (park) and r etrieve a call from any telephone. Using Ca ll Park does not tie up a line and, when configured network-wide, can be used acro ss networks. A System Park Extension can be configured [...]

While on an active ca ll 37 To park a call on the System Park DN or your own DN: To park a call on a DN other than the System Park DN or your own DN: To retrieve a parked call: During an active call, press the Park soft key twice. Note: By de fault, the call is parked on your DN unless a System Park is enabled to automatically park calls on the sys[...]

While on an active c all 38 Recording a Calling Party Number Use the Calling Party Num ber feature to record a caller’s number, or to charge a call to an account numbe r, during an established call. To record a caller’s number for acc ounting purposes: Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your syste[...]

While on an active ca ll 39 To activa te Call T race: 1. Choose one of the following: — Press the Transfer soft key. — Press the Conference so ft key. 2. Dial the SPRE code followed by 83 or enter the Call Trace FFC to automatically reconnect. Note: Contact your system administrator for the Call Trace fe ature SPRE code.[...]

While away from your desk 40 While away from your desk Use the following features when you are awa y from your desk; • “Using Call Forward ” on page 40 • “Using Int ernal Call Forw ard” on pa ge 41 • “Using Remote Call Forwar d” on page 42 • “Securing your te lephone” on page 44 Using Call Forward Use the Call Forward featur[...]

While away from your desk 41 To reinstate Call For ward to the same number : Using Internal Call Forward Use Internal Call Forw ard to accept on ly calls originating at internal DNs to ring at another DN. Calls originat ing outside your te lephone system still ring at your telephon e. Current incoming calls cannot be forwarded. To activate In terna[...]

While away from your desk 42 Using Remote Call Forward Use Remote Call Forward (from any ph one other than your own) to forward your calls to any DN. To activate Remote Ca ll Forward: 1. Lift the handset. 2. If calling from a telephone outside the system, dial your dire ct system access number and wait for dial tone. 3. Dial the Remote Call Forward[...]

While away from your desk 43 To deactivate Remo te Call Forward: 7. Press the # key. 1. Lift the handset. 2. If calling from a telephone outside the system, dial the direct sy stem access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password . 5. After hearing the dial to ne, dial y[...]

While away from your desk 44 Securing your telephone The Electronic Lock featur e is co ntrolled using your Station Control Password. To change your Stat ion Control Password , please refer to “Security features” on page 14. To lock your t elephone: To unlock your tele phone: 1. Lift the handset. 2. Dial the Electronic Lock Activate FFC. 3. Dia[...]

While away from your desk 45 3. Dial your Station Control Password . 4. Choose one of the following: (Goodbye) — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your DN.[...]

Talking with more than one pe rson 46 Talking with more than one person Use the following features to enable conversations between more than two people: • “Setting up a conference call” o n page 46 • “Using Group Call” on page 47 Setting up a conference call Use the Conference fe ature to set up a conference call. The maxi mum number of[...]

Talking with more than one person 47 If the person you atte mpt to add to the confe rence is unavailable: Using Group Call Use the Group Call feature to automatically call member s of a predefined group, one at a tim e, until they all answer. To call group members: (Goodbye) 1. Press the Goodbye key. (Line) 2. Press th e Line (DN) key to return to [...]

Talking with more than one pe rson 48 To answer a Group Call: Note: When you answer a Group Call, three 10-second tones no tify you that there is a group call o n your exte nsion. To end a Group Call: Lift the handset. (Goodbye) Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members o f[...]

Working without interruption 49 Working without interruption This section de scribes the Activating Ma ke Set Busy feat ure, which provides uninterrupted wo rk time. Using Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activa te Make Se t Busy: To deactivate Make Set Busy: 1. Lift the handset. 2. E[...]

Additional calling features 50 Additional calling features The following calling features are availa ble on some IP Phone 2001 phones. Contact your system administrator to find out if they are available to you: • “Using Call Page Connect to make an announcement” on pa ge 50 • “Charging a call or chargin g a forced call” on page 51 • ?[...]

Additional calling features 51 Charging a call or charging a forced call Use the Call Charge feature to charge a ca ll to a specific account. The Forced Charge featu re charges long-distan ce calls from a tel ephone restricted to local calls. To charge a call before you dial: To charge a call in progre ss: (Goodbye) 4. Press the Goodbye key . 1. Li[...]

Additional calling features 52 To charge a call to a n account when you transfer a call: 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. (Line) 4. Press the Line (DN) key to return to the call. 1. Press the Transfer soft key. The call is placed on hold. 2. Dia[...]

Additional calling features 53 To charge a call to an acc ount when you add someone to a conferen ce call: 5. Press the Transfer soft ke y when you hear the telephon e ring. Note: You can talk privately to the person at the transfer nu mber before you press the Transfer key. 1. Press th e Conference s oft key. The call is placed on hold. 2. Dial th[...]

Additional calling features 54 Using Enhanced Override Use the Enhanced Override feature to override an active call after yo u attempt a Forc ed Camp-on. Use Enhanced Over ride to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: To disconnect Enhanced Override: You receiv[...]

Additional calling features 55 Using Forced Camp-on Use the Forced Camp-on featur e to automatically ring another telephone (internal or external) imme diately afte r that te lephone disconnects from its current call. To use For ced Camp-on: To answer a call camped-on to your extension: You receive a busy signa l after dialing a telephone numb er. [...]

Additional calling features 56 Overriding a busy signal Use the Override feature to overrid e a busy signal and inte rrupt another call. To override a busy/enga ged signal: To end the connection: Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release on an establis[...]

Additional calling features 57 Using Radio Page Use the Radio Page feature to page a person an d stay on the line until they answer. The paged person answe rs the call after entering a special Page Meet–me code from any telephon e. To use Automatic Pres election (M eet–me page) : 1. Lift the handset. 2. Dial the Radio Paging Access FFC. The pag[...]

Additional calling features 58 To use Automat ic Post se lection: The called party is either busy on the telep hone or away from the desk. To page the called party, th ere is no need to redial th e number of the called party. To answer a Radio Page: If you carry a Radio Pager, a page indi cates that someone dialed your line (DN). If the Radio Page [...]

Additional calling features 59 3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady, high-pitched (Nu mber Unavailable) tone sounds.[...]

Additional phone features 60 Additional phone features The following phone features are availa ble on some IP Phone 2001 phones. Contact your system administrator to find out if they are available to you. • “Using Virtual Office” o n page 60 • “Using Media Ga teway 1000 B” on page 68 Using Virtual Office When you are away from your offi[...]

Additional phone features 61 Logging in to Virtual Office To activate Virtua l Office on your offic e telephone from your remote telephone: 1. Press the Services ke y. 2. Press the Navigation keys to scroll and highlight Virtual Office Login . 3. Press the Select soft key. 4. Enter your Use r ID (for example, yo ur DN including the access code) at [...]

Additional phone features 62 Using Virtual Office on your remote telephone Figures 5 to 8 illustrate IP Phones logged on to an IP Phone 2001 using Virtual Office. Figure 5: Logged on to an IP Phone 2001 using an IP Phone 2001 6. At the prompt, enter the home Station Control Password (SCPW) . Note 1: If the User ID is not found locally, the message [...]

Additional phone features 63 Figure 6: Logged on to an IP Phone 200 1 using an IP Phone 2002 Figure 7: Logged on to an IP Phone 200 1 using an IP Phone 2004[...]

Additional phone features 64 Figure 8: Logged on to an IP Phone 200 1 using an IP Softphone 2050 On the displays of IP Phone 2002 a nd 2004, and IP Softphone 2 050, the feature ke ys remain em pt y (except for the appear ance of your DN) as your IP Phon e 2001 do es not supp ort featur e keys. A User information line appears on all displays listing[...]

Additional phone features 65 To regain op eration of a telep hone being used for Virtual Offi ce: Logging out of Virtual Office To log out fr om a remote telephone: or Choose one of the following: 1. To completely disconnect your office telephone from the remote tele phone: a. Press the Home soft key. b. Enter your Use r ID and password (this logs [...]

Additional phone features 66 Troubleshooting Virtual Office Virtual Office can display error messag es on-screen. The following table lists error messages and actions to correct the causes. Table 1: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Action Busy, try again Remote IP Phone is active (not idle). Wait for rem[...]

Additional phone features 67 Locked fro m Login Three failed attempts to enter the correct Station Control Password. Wait one hour for th e lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote telephone has no Station Control Passw ord. Notify system administrator. Permission Denied (3) Incorrect U[...]

Additional phone features 68 Using Media Gateway 1000B This section provides more in formation on the following topics: • “Using Test Local Mode” on page 69 • “Using Resume Nor mal Mode” on page 69 • “Troublesh ooting MG 1000B” on page 70 The Media Gateway 1000B (MG 1000B) telep hone can operate in Normal or Local Mode. Normal Mod[...]

Additional phone features 69 Local Mode If the WAN connection goe s down, the teleph one loses communication with the Main Offic e TPS. It th en register s with the MG 1000B and receives telephone services from the branch office. When in Loca l Mode, the telephone displays “LOCAL MODE.” Using Test Local Mode Use Test Local Mode to check local m[...]

Additional phone features 70 Troubleshooting MG 1000B MG 1000B can display error me ssages on-screen. The following table lists error messages and actions to correct the causes. 2. Using the Navigation keys, highlight Resume Normal Mode . 3. Press the Select key (the telephone registers back to the Main Office). Table 2: Troubleshooting MG 1000B Di[...]

Using Hospitality features 71 Using Hospitality features Use the following Hospitality features for hotel opera tions. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed remind er call. From your teleph one, you can program the system to automatically place a call to yourself at a predetermined time. When you answer [...]

Using Hospitality features 72 To quit an Automat ic Wake-Up call : To verify the time fo r the Automatic Wa ke-Up call: 1. Lift the handset. 2. Dial the Automati c Wake-Up Quit FFC. (Goodbye) 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automati c Wake-Up Verify FFC. 3. Dial the Automati c Wake-Up time in a 24-hour time form at (hhmm)[...]

Using External Server Applications 73 Using External Server Applications Use External Server Ap plications to access a variety of applications directly from your IP Phone 2001. For more information about the External Server Application s, consult the Nor tel IP Phone Exter nal Server Applications User Guide .[...]

Flexible Feature Codes (FFCs) 74 Flexible Feature Codes (FFCs) Use this table to keep track of the FFCs assigned by your system administra tor. Table 3: FFCs FFC Feature FFC Feature Automatic Wake-Up Activate Malicious Call Trace Automatic Wake-Up Deactivate Pickup Ring ing Number Automatic Wake-Up Verify Remote Call Forward Activate Call Detail Re[...]

Terms you should know 75 Terms you should know Attendant A telephone operator in your organization. Calling Party Name Display Information appearing on the L CD display screen such as the caller’s name and telephon e number. The system must have CPND enabled. Category 5 (Cat5) Balanced 100 Ohm cable and associate d connecting hardwa re whose tran[...]

Terms you should know 76 Fixed key The hard-labeled ke ys on your telephone. Flexible Feature Codes (FFCs) Specialized codes entere d using the dialpad that enab le features (for example, Ring Again). Goodbye key A fixed key us ed to en d an active call. Indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on[...]

Terms you should know 77 Message waiting indicator/Incomi ng call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call. The term of[...]

Terms you should know 78 Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly belo w the display area have four programmable laye rs. These keys are also used to configu re parameters in the Telephone Option menu. Special dial tone The three consecutive tones follow ed by dial tone that yo[...]

Terms you should know 79 Volume control bar A rocker bar you press to in crease or de crease the vo lume of the ringer, handset, headset, and the speaker.[...]

Terms you should know 80[...]

Index 81 Index A About the IP Phone 2001 9 Answer a call 33 Attendant 75 Automatic Wake-Up 71 B Basic features 9 C Call features and Flexible Feature Codes 14 Call Forward 40 Call Page 50 Call Page Connect 50 Call Park 36 Call party information 75 Calling Party Number 38 Charge a c all or charge a forced call 51 Conference ca ll 46 Contrast adjus t[...]

Index 82 Line key 10 Local DialPad Tone 23 M Make Set Busy 49 Malicious call trace 38 Media Gateway 1000B 68 Meet-me page 57 Message key 11, 76 Message waiting indicator 12, 77 N Navigation keys 11, 77 O Off-hook 77 Off-hook dialing 26 On-hook dialing 27 Override 54 Override a busy signal 56 P Page Meet-me code 57 Paging tone 77 Predial feature 27 [...]

Index 83 Virtual Office on your remote tele- phone 62 Volume adju stment 20 Volume control bar 10[...]

Index 84[...]

[...]

Nortel Communication Server 1000 IP Phone 2001 User Guide Copyright © Nortel Networks Limited 2005 All Rights Reserved Information is subject to change without no tice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. Nortel, Nortel (Logo), the Globemark, This is t[...]