Polycom IP 450 manuale d’uso

UC Software 4.0.1 | November 2011 | 1725 -12495-001 Rev . C Polycom® SoundPoint® IP 450 Phone User Guide[...]

© 2011 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into ano[...]

iii Introduction About This Guide The Polycom® SoundPoint® IP 450 User Guide provides instructions for using your SoundPoint IP 450 phone. It will help you understand the phone’s features and help you perform the following tasks: • Perform basic tasks like pl acing and answering calls. • Perform advanced tasks like usin g paging and locking[...]

Polycom SoundPoint IP 450 User Guide iv Chapter 4, “Customizing the Phone Displa y”, provides instructions on how to make basic changes to the phone’s display. Chapter 5, “Troubleshooting Your Phone”, explains error message s and what to do if you have issues with your phone. What’ s New in This Guide? The content in this guide has been[...]

Introduction v These writing conventions are used in this guide: Recommended References You can find all referenced Technica l Notifications on the Polycom Support Web site at http://support.polycom.com/Polycom Service/support/us/support/voice/ soundpoint_ip/VoIP_Technica l_Bulletins _pub.html . You can find all Polycom phone docu mentation on the [...]

Polycom SoundPoint IP 450 User Guide vi Customer Feedback We value your opinion. Help focus ou r documentation quality improvements by sending your comments and feedback to VoiceDocumentationFeedback@polycom.com[...]

vii Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Who Should Read This Guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii How This Guide is Organized .[...]

Polycom SoundPoint IP 450 User Guide viii Managing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Adding Parties to Confe rence Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Joining Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Split[...]

Conte nts ix Logging Into Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Logging In and Out of a Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Placing Calls from Phones that are in the Logged Out State . . . . . . . . 51 3 Using the Advanced Features of Yo ur Phone . . [...]

Polycom SoundPoint IP 450 User Guide x Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 6 Polycom UC Software Menu System . . . . . . . . . . . . . . . . . . . 93 Safety Notic[...]

1 1 Getting Star ted with Y our Phone This chapter includes overview information that you may find helpful when you’re just starting to learn abou t your Polycom ® SoundPoint® IP 450 desktop phone or when you have experience, but need a quick refresher. The SoundPoint IP 450 provides a powe rful, yet flexible IP communications solution, deliver[...]

Polycom SoundPoint IP 450 User Guide 2 Introducing Phone Components The following figure shows the p hone’s primary hardware features. For information on supported headsets, go to http://www .polycom.com/support/voice/sou ndpoint_ip/V oIP_T echnical_Bull etins_pu b.html and look for “T echnical Bulletin 37477: Headset Compatibility List”. Ite[...]

Getting Started with Y our Phone 3 3 Line/Speed Dial Key Use these keys to activate up to three lines or speed dials th at can be assigned to your phone. 4 Arrow Keys Scroll through displayed information or options. Select a field of d isplayed data. 5 Speakerphone Allows for handsfree communication du ring calls. 6 Feature Keys Access important fe[...]

Polycom SoundPoint IP 450 User Guide 4 What Displays on the Screen? Your phone displays information about ca lls, messages, soft keys, time, date, and other relevant data. Important messages appear on the home screen through an animated scrolling list, which has precedence over the home screen. The following figure shows one such messages. The mess[...]

Getting Started with Y our Phone 5 Phone Icons The following list describes the icons that display on the screen. Icon Description Registered line (solid) Registered shared line Unregistered line (outline) V oice mail/T ext messages S pee d dial Ringing Call in progress with HD V oice Call in progress Call Forward Do Not Disturb Conferen ce Presenc[...]

Polycom SoundPoint IP 450 User Guide 6 Navigating Menus and Entering Data To navigate menus and enter data, use these useful tips. If you want to... Then do this... Enter the main menu Press Exit a menu to the home screen Press Return to the previous menu Press or the Back soft key Scroll through lists and menus Press/Hold or Scroll through pages P[...]

Getting Started with Y our Phone 7 Registering Y our Phone Generally, your phone will be de ployed with multiple other phones. In this case, your system administrator wi ll configure the phone parameters beforehand, so that after you set up your phone, it will be registered and ready to use. If your phone is not part of a large de ployment, it may [...]

Polycom SoundPoint IP 450 User Guide 8 Using the Polycom W eb Configuration Utility This user guide explains how to update phone settings from your phone, using your phone’s menu system. If you wa nt, you can update these settings remotely with the Polycom Web Configuration Utility. The phone’s Web Configurat ion Utility enables you to view and[...]

9 2 Using the Basic Features of Y our Phone Your Polycom® SoundPoint® IP 450 phon e is designed to be used like a regular phone on a public switched tele phone network (PSTN). You call place a call, transfer a call to someone else, or conduct a conference call. At any time, at most one active call may be in progress on your phone. The active call[...]

Polycom SoundPoint IP 450 User Guide 10 • Locking and Unlocking the Phone • Logging Into Phones To read about the phone’s advanced features, see Using the Advanced Features of Your Phone on page 53 . To customize your phone, see Customizing Your Phone on page 73 . If you require additional information or assistance with your new phone, contac[...]

Using the Basic Features of Y our Phone 11 T o place a call using the handset: >> Do the f ollowing steps in an y order: — Pick up the handset. — Dial the number using the dial pad. T o place a call using Handsfree Speakerphone mode: >> Do one of the following: — With the handset on-hook, press , , or the New Call soft key to obta[...]

Polycom SoundPoint IP 450 User Guide 12 — With the optional headset connected , dial the desired number using the dial pad. Press . Answering Calls When you receive an incoming call, the phone rings (if enabled) and shows the identification of the caller on the display. If the caller’s name is too long to fit on the screen, it will au tomatical[...]

Using the Basic Features of Y our Phone 13 • Multiple Line Keys per line If your phone is configured with multiple call appearances, se e Supporting Multiple Call Appearances on page 43 for instructions on how to answer a call. Answering When Not in Another Call In all cases, the active call will appear on the screen showing call duration and des[...]

Polycom SoundPoint IP 450 User Guide 14 T o answer a call using the headset: >> Press . If Headset Memory Mode is acti vated, press or the Answer soft key. Answering When in Another Call If you have an active call, and an incomi ng call arrives on the same line, do one of the following: • If your phone is configured fo r a single Line Key p[...]

Using the Basic Features of Y our Phone 15 T o answer an incoming call on a line configured for multiple Line Keys: >> Do one of the following: — Press next the flashing green indicator. The first call is placed on hold and the second call become the active call. — Press or the Hold soft key to place the original call on hold. Press the A[...]

Polycom SoundPoint IP 450 User Guide 16 Using a Headset If you use a headset, you can set up your phone so that all calls use your headset. You can also use the hookswitch button on your headse t to place, answer, and end calls. Enabling Headset Memor y Mode This feature is especially useful fo r permanent or full-time headset users. T o enable Hea[...]

Using the Basic Features of Y our Phone 17 Using Electronic Hookswitch This feature allows you to answer your phone from your headset if you are using one. T o select a headset that suppor ts electronic hookswitch: 1 Press . 2 Select Settings > Basic > Preference s > Headset > Analog Headset Mode . 3 Scroll to select your headset, and t[...]

Polycom SoundPoint IP 450 User Guide 18 Placing Calls on Hold Dur ing a c all , pr es s or t he Hold soft key. The hold icon will display on the line key label. Press again or the Resume soft key to retrieve the call. The registered line icon displays as the line indicator. Multiple Calls on Hold If multiple calls are on hold on a sing l e L i n e [...]

Using the Basic Features of Y our Phone 19 Hosting Conference Calls You can create a conference with other parties using the phone’s local conference feature. You can create a c onf erence at any time between an active call and a call on hold (on the same or another line) by pressing the Join soft key. The conference management feature allows you[...]

Polycom SoundPoint IP 450 User Guide 20 3 Call the second party. 4 When the second party answers, press the More soft key, and then the Confrnc soft key again to join all parties in the conference. 5 Press Confrnc soft key to add another party to the conferenc e. The first and second party are put on hold. 6 Call the third party. 7 After the third [...]

Using the Basic Features of Y our Phone 21 Managing Conference Calls You are currently in a conference call. Th e screen, li ke the one shown below, is displayed on your phone. T o manage a conference call: 1 Press the Manage soft key. The Manage Conference page displays. 2 Do one of the following: — To add a new party, press the Add soft ke y. C[...]

Polycom SoundPoint IP 450 User Guide 22 — To mute a party, select the party, then press the Far Mute soft ke y. The muted party can hear a ll partie s, but no party can hear the muted party. If you press instead of the Far Mute soft key, all other parties can hear each other, but they cannot hear you. Press the UnMute soft k ey to un-mute t he pa[...]

Using the Basic Features of Y our Phone 23 Adding Par ties to Conference Calls You are currently hosting a conference call between a number of parties. T o add a par ty to a conference call using the Join soft key: 1 From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. 2 Press the[...]

Polycom SoundPoint IP 450 User Guide 24 Joining Conferences T o join two conferences: Previously you set up two separate calls. Only one conference can be active at a time. >> From the either call (the one on hold or the active one ), press the Join soft key. Both calls are joined into a single three-way conference. Splitting Conference Calls[...]

Using the Basic Features of Y our Phone 25 • Attended transfer—The parties are au tomatically connected to each other after you exit the conference. — Set up a conference call and then end your participation. For more information, see Hosting Conference Calls on page 19 . Per forming a Consultative T ransfer T o transfer a call: 1 During a ca[...]

Polycom SoundPoint IP 450 User Guide 26 Performing a Blind T ransfer T o perform a blind transfer: 1 During a call, press the Trnsfer soft key. 2 Press the Blind soft ke y. 3 Do one of the following steps: — Enter the number to which you want to transfer the call. — See Placing Calls on page 10 . At this point, the call is connected to the numb[...]

Using the Basic Features of Y our Phone 27 Using Static For warding T o for ward all incoming calls to another party: 1 From the home screen, press the Forward soft key. 2 If multiple lines are configured on yo ur phone, select the line to forward from the list using the arrow keys. 3 Scroll to select the forwarding type you want to change, and the[...]

Polycom SoundPoint IP 450 User Guide 28 c If you selected Busy , enter a number to forward all future incoming calls to when you are already in another call. 5 Select the Enable soft key to confirm call forwarding. A moving arrow displays on the line la bel to confirm call forwarding is enabled. T o disable call for warding: 1 From the home screen,[...]

Using the Basic Features of Y our Phone 29 Enabling Do Not Disturb To prevent the phone ringing (from incoming calls), you can select Do Not Disturb. T o enable Do Not Disturb: >> Press , then select Features > Do Not Disturb . A flashing icon and text on the screen indicate that Do Not Disturb is enabled. Calls received whi le Do Not Dist[...]

Polycom SoundPoint IP 450 User Guide 30 Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type. T o set a distinctive ri ng type for a contact: 1 Press . 2 Select Features > Contact D irectory . 3 Scroll to highlight the contact. You can also use the * key to page up and the # key to page dow[...]

Using the Basic Features of Y our Phone 31 T o send incoming calls from a contact directly to voice mail: 1 Press . 2 Select Features > Contact D irectory . 3 Scroll to highlight the contact. You can also use the * key to page up and the # key to page down. 4 Press the Edit soft key, and then scroll down to the Auto Reject field. 5 Scroll to sel[...]

Polycom SoundPoint IP 450 User Guide 32 8 Press the Save soft key. Using Call Lists Your phone maintains local lists of missed, received, and placed calls. Each list contains 100 entries. Press , and then select Features > Call Lists > Missed Calls , Received Calls , or Placed Calls . The following s hows a Placed Calls list. Manage the call [...]

Using the Basic Features of Y our Phone 33 Using Y our Contact Director y You can store a large number of cont acts in your phone's local co ntact directory, accessible by pressing and selecti ng Features > Contact Directory . Contact your system administrator for the exact numbe r. You can dial or search for a contact in this directory. Yo[...]

Polycom SoundPoint IP 450 User Guide 34 5 Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper /lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages. 6 Enter a contact number. T h i s i s a r e q u i r e d f i e l d a n d i t m u s[...]

Using the Basic Features of Y our Phone 35 Adding Contacts From Call Lists T o add a contact to the local contact director y from a call list: 1 Do one of the following: — Press . Select Features > Call Lists >Missed Calls , Re ceived Calls , or Placed Calls as desired. — Press , , or to access the desired call list. 2 Scroll to highlight[...]

Polycom SoundPoint IP 450 User Guide 36 5 Edit the contact information. 6 Press the Save soft key. Deleting Contacts T o delete a contact from the local contact director y: 1 Press . 2 Select Features > Contact D irectory . 3 Scroll to highlight the contact. You can also use the * key to page up and the # key to page down. 4 Press the More soft [...]

Using the Basic Features of Y our Phone 37 Searching for Contacts T o search for a contact in the local contact director y: 1 Press . 2 Select Features > Contact D irectory . 3 Press the More soft key, and then the Search soft key. 4 Using the dial pad, enter the fi rst few characters of the contacts’s first or last name. 5 Press the Search so[...]

Polycom SoundPoint IP 450 User Guide 38 3 Search for the contact in one of the following ways: — In the search line, enter the first fe w cha racters of the contacts’s last name using the dial pad. For exampl e, to search for Tom Woller, enter wo in the search line. Press the Submit so f t k ey . I n th i s e xa m p le , Tom Wo ller appears i n[...]

Using the Basic Features of Y our Phone 39 Press the Submit so f t k ey . I n th i s e xa m p le , Tom Wo ller appears i n the search result s. You can dial any successful matches from the resulting information on the graphic display. Adding Contacts From the Corporate Director y T o add a contact to your local contact director y from the corporate[...]

Polycom SoundPoint IP 450 User Guide 40 2 Select Features > Corporate Directory . 3 Search for the contact. See Searching the Corporate Directory on page 37 . 4 Press the View soft key. The contact’s information appear s on the screen. 5 Press the Dial soft key. Managing Speed Dials You can associate contacts with Line Keys for single touch di[...]

Using the Basic Features of Y our Phone 41 2 Select Features > Contact D irectory . 3 Scroll to highlight the contact. You can also use the * key to page up and the # key to page down. 4 Press the Edit soft key. 5 Do one of the following: — Enter the next available speed dial index. — Delete the existing spe ed dial index by using the <&l[...]

Polycom SoundPoint IP 450 User Guide 42 Using V oice Mail You can access voice mail messages from your phone. Your voice mail is saved in a centralized location. Your phone indicates the presence of ne w voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the scr een. If your phone [...]

Using the Basic Features of Y our Phone 43 Depending on how your phone is configured, the display could resemble one of the following figures: Suppor ting Multiple Line Keys Per Line Each line on the phone can be configured to have mor e than one Line Key associated with it. This enhances ca ll visualizat ion and simplifies call handling. If this i[...]

Polycom SoundPoint IP 450 User Guide 44 For example, the fo llowing figure shows an active call with Tom Davis on line 3163. The following figure shows an incoming call from Adam Kirk on the same line. T o answer an incoming call when configured for multiple call appearances: >> Do one of the following: — Press or the Hold soft key to place[...]

Using the Basic Features of Y our Phone 45 Suppor ting Shared Lines Your SoundPoint IP 450 phone support s shared lines. A shared line is indicated by a different line icon. In the following figu re, the line 3163 is private and the line 3166 is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The [...]

Polycom SoundPoint IP 450 User Guide 46 When your phone is locked: • You can only make an outgoi ng call to a number from a list of conf igurable authorized numbers. • You have to enter a password to answer incoming call s. • All keys and soft keys are disabled, excep t those that allow you to unlock the phone, make and authorized call, or re[...]

Using the Basic Features of Y our Phone 47 them by entering your user password . If you set up your phone to ignore incoming calls, Do Not Disturb will be applied to all lines on your phone, and your phone will not ring. T o Lock your Phone: 1 Press , then select Se ttings > Basic > Lock Phone. 2 From the Lock Phone screen, select how you wan[...]

Polycom SoundPoint IP 450 User Guide 48 Calling and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number (for example, 911), and up to five authorized numbers that an administrator can set up. You cannot call any other numbers from a locked phone. If you set up your phone so you can answ er incoming calls[...]

Using the Basic Features of Y our Phone 49 Logging Into Phones If your system administrat or has set up the User Login feature, you can view your personal phone settings from any phone in the organization. This means you can access your contact directory and speed dials, as well as other phone settings, even as you temporarily chang e work areas. I[...]

Polycom SoundPoint IP 450 User Guide 50 — Press the Menu key, then select Features > User Login > Log in . The User Login screen displays, as shown next. 2 Enter your user ID and user password, then pre ss the Log i n soft key. If your login credentials are accepted, the phone updates to display your personal phone profile, and the home scr[...]

Using the Basic Features of Y our Phone 51 Your personal profile is no longer accessi ble, and the phone displays either the User Login screen for the next use r login, or the default phone profile for anonymous users. Placing Calls from Phones that are in the Logged Out State If a phone doesn’t require a user login, you can use the phone to plac[...]

Polycom SoundPoint IP 450 User Guide 52 2 From the home screen, press the Menu key, then sele ct Features > User Login > Chang e User Login Password . The Change User Login Password screen displays, as shown next. 3 Enter your old password and your new password twice, and then press the Enter soft key. The ‘User password changed ’ message[...]

53 3 Using the Advanced Features of Y our Phone This chapter provides operating instruct ions for the advanced features of the Polycom® SoundPoint® IP 450 phone. The topics include: • Using Text Messaging • Using Buddy Lists • Broadcasti ng Messages Using Push-to-Talk and Group Paging • Accessing Features with Your Login Credentials • U[...]

Polycom SoundPoint IP 450 User Guide 54 T o read text messages: 1 Do one of the following steps: — Press . Select Instant Messages . — Press . Select Features > Messages > Instant Messages . — Press the InstMsg soft key. 2 If multiple lines are configured on your phone, scroll to select the li ne to retrieve messag es from. The first me[...]

Using the Advanced Featu res of Y our Phone 55 5 Press the Ok soft key. 6 Do one of the following: — To choose from various pre-scri pted short messages, press the Select soft key. — To compose a custom message, press the Edi t soft key. Use dial pa d keys to cy cle through th e character set. Use keys 1, *, 0, and # to select special character[...]

Polycom SoundPoint IP 450 User Guide 56 — Press the MyStat soft key. 2 Scroll through the list, and then press the Select soft key to select your new status. The phones watching your status wi ll now display your new status. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb. Managing Buddies M[...]

Using the Advanced Featu res of Y our Phone 57 6 Scroll to select Enabled . When Watch Buddy is enabled, the contact is added to your buddy list. When Watch Buddy is disabled, the c ontact is removed from your buddy list. The default for Watch Buddy is Disabled . 7 Press the Save soft key. Blocking and Unblocking Y our Buddies Block a contact in yo[...]

Polycom SoundPoint IP 450 User Guide 58 For more information, contact your system administrator. T o add a contact to your buddy list: 1 Press . 2 Select Features > Presence > Buddy Status . 3 Press the More soft key. 4 Press the Add soft key. 5 Enter the number of the contact. 6 Press the Submit soft key. You can also delete a contact or di [...]

Using the Advanced Featu res of Y our Phone 59 Any contacts added through your buddy stat us list will appear as a contact in Microsoft Lync. Any contacts added as a contact in Microsoft Lync will appear in your buddy status li st. To view and change your presence, see Updating Your Presence Settings on page 55 . For more information on integrating[...]

Polycom SoundPoint IP 450 User Guide 60 Broadcasting Messages Using Push-to-T alk and Group Paging The Group Paging and Push-to-Ta lk (PTT) features enable you to broadcast a message to as many people as have su bscribed to a channel or have been placed in a group. Your system admini strator can set up both f eatures on your phone. Group Paging mod[...]

Using the Advanced Featu res of Y our Phone 61 Sending and Receiving PTT Broadcasts To send and receive PTT broadcasts, you need to subscribe to certain channels. By default, you’re subscribed to Channe ls 1, 24 (the Priority channel), and 25 (the Emergency channel). This means that: • You can send PTT broadcasts on Channels 1, 24, and 25. • [...]

Polycom SoundPoint IP 450 User Guide 62 2 From the PTT Channels List screen , select the channel to send the broadcast on (as shown next). The list displays the def ault channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on. In the above example, the default channel is 1 , the recent channel is 1 , and th[...]

Using the Advanced Featu res of Y our Phone 63 Receiving PTT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribe d to that channel. To subscribe to a channel, see Updating Channel Subscriptions on page 65 . How you receive a PTT broadcast depends on the broadcast priority, whether y o u ’ r e i n a n a c t i v[...]

Polycom SoundPoint IP 450 User Guide 64 During a waiting period, you can press and hold the Talk soft key and talk to all the people listening on the channel. When you finish talking, release the Talk soft key. The broadcast will enter another waiting period until someone broadcasts again. If no activity occurs within the waitin g period, the chann[...]

Using the Advanced Featu res of Y our Phone 65 The default channel is automati cally used when you initi ate a broadcast by pressing and holding the Talk soft key. T o update the default channel: 1 Press , then select Settings > Basic > Preferences > Paging/PTT Confi guration > PTT Push to Talk . 2 Press the Edit soft key. 3 Enter the n[...]

Polycom SoundPoint IP 450 User Guide 66 T o allow or disallow PTT broadcasts to play during an active call: 1 Press , then select Settings > Basic > Preferences > Paging/PTT Confi guration > PTT Push to Talk . 2 From the PTT Channel Configuration screen, use the down arrow key to locate Accept While Busy , then pre ss the Select soft ke[...]

Using the Advanced Featu res of Y our Phone 67 T o send a page: 1 To send a page, p ress the Paging soft key. 2 From the Paging Groups List screen, sele ct the paging group to send the page to (as shown next). The list displays the def ault paging group, the most recent gr oup you paged, and other paging group that you can page. In the above exampl[...]

Polycom SoundPoint IP 450 User Guide 68 To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a paging group, see Updating Paging Group Subscriptions on page 69 . How you receive a page depends on the pr iority of the page, whether you’re in an active call, or if you’re allowed to receive [...]

Using the Advanced Featu res of Y our Phone 69 Changing Where Pages are Played While you send a page, you can pick up the handset or press Speakerphone or the Headset key and continue speaking. You can also press the Microphone Mute key to mute your audio so that the people receiving your page won’t hear anything. This behavior is similar to a ph[...]

Polycom SoundPoint IP 450 User Guide 70 3 From the Group Subscription screen, use the d own arrow key to select a group to subscribe to, then press the Edit soft key. For example, you may want to enable subscriptions to Paging Group 6, so you’ll be able to send pages to, an d receive pages sent to, this group. 4 Use the left or right arrow keys t[...]

Using the Advanced Featu res of Y our Phone 71 T o re-submit or enter your login credentials: 1 Press , then select Settings > Basic> Login Credentials . The Login Credentials Domain screen displays. 2 Enter the domain, user name, and passwor d, then press the Submit soft key. Updating Y our Phone’ s Configuration Your phone can often accep[...]

Polycom SoundPoint IP 450 User Guide 72 T o restar t the phone: 1 Press . 2 Select Settings > Basic > Restart Phone . The ‘Are you sure?’ messages displays on the screen. 3 If you still want to restart your phone, press the Yes soft key. The restart process begins. The process ends when the idle screen appears. Note Contact your system ad[...]

73 4 Customizing Y our Phone This chapter shows you how to customiz ing your Polycom® SoundP oint® IP 450 phone display by adjusting certain sett ings, such as time and date display, backlight intensity , and languag e. The topics include: • Changing the Time and Date Display • Changing the Backlight • Changing the Ring Type • Changing th[...]

Polycom SoundPoint IP 450 User Guide 74 You can select from various formats for the time and date display. Select and set options that are rig ht for you. You can also disable the ti me and date display, so the time and date do not display on the phone scre en. T o configure the time and date formats: 1 Press . 2 Select Settings > Basic > Pre[...]

Customizing Y our Phone 75 • Backlight On Intensity—the bri ghtness of the screen when you press a key, have an incoming call, end or hold a call, or a call is resu med by the another party. You can set a high, medium, or low level. • Backlight Idle Intensity—the brightness of the screen after the phone has been idle for a certain number of[...]

Polycom SoundPoint IP 450 User Guide 76 4 Scroll to select high, medium, low, or off, and then press the Select soft key. The default level is Hig h . 5 Press the Save soft key to accept your changes. 6 Select Backlight Idle Intensit y . 7 Scroll to select high, medium, low, or off, and then press the Select soft key. The default level is Low . 8 P[...]

Customizing Y our Phone 77 2 Select Settings > Basic > Backlight Timeout . 3 From the Backlight Timeout screen, scroll to the timeout you want, then press the Select soft key. The default timeout is 40 seconds. Changing the Ring T ype You can select different ring types to distinguish different lines or phones from each other. T o change the [...]

Polycom SoundPoint IP 450 User Guide 78 Changing the Audible Ringer The SoundPoint IP 450 phone can play th e audible ringer of an incoming call through any of its alerting destinations : the speaker, the handset, the headset (if enabled), or the active destination. T o change the audible ringer: 1 Press . 2 Select Settings > Basic > Preferen[...]

Customizing Y our Phone 79 3 Scroll to highlight the language you wa nt. 4 Press the Select soft key. Text that appears on the screen will ch ange to the language of your choice. Changing the Background Picture You can change the picture or design that appears on the screen. A default background displays when the phone starts up (shown be low). For[...]

Polycom SoundPoint IP 450 User Guide 80 3 Scroll to highlight the background you want. 4 Press the Select soft key. One of the background selections is shown below. Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic disp lay. A default soft key label col or displays wh en the phone star ts up (show[...]

Customizing Y our Phone 81 1 Press the Reset soft key if you want to reset the color to the default color. Press the Undo soft key if you want to undo your last change. Press the Save soft k ey if you w ant to accept y our changes. Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the screen in[...]

Polycom SoundPoint IP 450 User Guide 82[...]

83 5 T roubleshooting Y our Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter when you use your Polycom ® SoundPoint® IP 450 phone. The tables in this chapter list possible trouble symptoms, the likely causes of th ese problems, and the recommended corrective actions to take. • P[...]

Polycom SoundPoint IP 450 User Guide 84 Power and Star tup Symptom Problem Corrective Action There are power issues. The Sound Point IP 450 phone has no power . Do one of the following: • V erify that no lights appear on the phone when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. • If using PoE, chec[...]

T roubleshooting Y our Phone 85 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 450 phone does not respo nd. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the pho ne from a known working telephone. Che ck for display update[...]

Polycom SoundPoint IP 450 User Guide 86 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The SoundPoint IP 450 phone is not in an active state. Do one of the following: • Press the keys more slowly . • Check with your system administrator to see if the key has been mapped to a d[...]

T roubleshooting Y our Phone 87 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 450 phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly at the back of the phone (try unplugging and re-inse r ti ng the cable). ?[...]

Polycom SoundPoint IP 450 User Guide 88 The phone does not ring (cont.) Y ou turned off the ringer . Do one of the following: • During an incoming call, lift the handset, press the Speakerphone key , or press the Headset key to obtain a dial tone. • Press the ringing Line Key or the Answer soft key to answer the call. The ‘Service Unavailable[...]

T roubleshooting Y our Phone 89 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 450 phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly at the back of the[...]

Polycom SoundPoint IP 450 User Guide 90 Audio Productivity Suite T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, speaker, hand set, third-party headset (if prese nt), keypad mappings, and LCD di[...]

T roubleshooting Y our Phone 91 T o test your phone hardware: >> Press , and then select Status > Diagnostics > Test Hardware > Audio Diagnostics , Keyp ad Diagnostic s , or Display Di agnostics .[...]

Polycom SoundPoint IP 450 User Guide 92[...]

93 6 Polycom UC Software Menu System[...]

Polycom® SpectraLink® 8400 Series Wireless T elephone Deployment Guide 94[...]

Polycom UC Software Menu System 95[...]

Polycom® SpectraLink® 8400 Series Wireless T elephone Deployment Guide 96[...]

7 - 97 Safety Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United States, excluding their c[...]

User Guide for the SoundPoint IP 450 Desktop Phone 7 - 98 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchase from Polyc[...]

7 7 - 99 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding interference that may cau se unde sired operation. Class B Digital[...]

User Guide for the SoundPoint IP 450 Desktop Phone 7 - 100 Safety and Compli ance (continued) CE and VCCI Mark This SoundPoint IP 450 SIP is marked with the CE ma rk. This mark indicates compliance with EC Directives 2006/95/EC and 2004/1 08/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, B[...]

7 7 - 101 Polycom SoundPoint IP450 VoIP Telephone PTC 220/08/0 77 Special Condition s for the User Manual PTC General Warning 1. The grant of a T elepermit for any item of terminal equipm ent indicate s only that T elecom has a ccepted that the item complies with minimum conditio ns for connection to its network. It indicates no endorsement of the [...]

User Guide for the SoundPoint IP 450 Desktop Phone 7 - 102[...]

End User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (eit her an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc., for the Polycom Software Pr[...]

2.6 Copyright . All title and copyrights in and to the Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printe d materials, and any copies of the Software Product are owned by Polycom or its suppliers. The So[...]

refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y of yo ur r ece ip t, o r to rep la ce a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions. Any replacement Software Product will be warranted for the remainder of the [...]

not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law. This A[...]