Polycom Software 4.0.1 manuale d’uso

Software 4.0.1 | August 2013 | 1725 -19066-001 Rev C USER GUIDE Software 4.0.1 | August 2013 | 1725-19066-001 Rev C P ol y c om ® S oundS t at i on ® D uo C onf er enc e P hone[...]

ii Polycom ® SoundS t ation ® Duo Confe rence Phone User Guide Copyright ©2013, Polycom, Inc. All rights reserved. 6001 America Center Dr San Jose, CA 95002 USA No part of this document may be reprodu ced or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc[...]

Conte nts Polycom, Inc. iii Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Who this Guide is Written For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix How To Use this Guide . . .[...]

User Guide for the Polycom ® SoundSta tion Duo ™ Conference Phone iv Polycom, Inc. Calling by Entering a Phone Number . . . . . . . . . . . . . . . . . . . . . . . 26 Calling from a Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Calling from a Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Conte nts Polycom, Inc. v Changing Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Controlling What is Heard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Setting Unique Rin[...]

User Guide for the Polycom ® SoundSta tion Duo ™ Conference Phone vi Polycom, Inc. Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Holding and Resuming Conferences . . . . . . . . . . . . . . . . .[...]

Conte nts Polycom, Inc. vii Listening to Mobile Phone or Computer Audio Wh en Your Conference Phone Has Held Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Ending Mobile Phone or Computer Audio Calls . . . . . . . . . . . . . . . . . 92 Holding Mobile Phone or Computer Audio Calls . . . . . . . . . . . . . . . . . 92 Creating Conferen[...]

User Guide for the Polycom ® SoundSta tion Duo ™ Conference Phone viii Polycom, Inc. Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Troubleshooting Phone Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Safety Notices . . . . . . . . . . . . . . . . [...]

ix Introduction Who this Guide is W ritten For This guide contains overvi ew information for people who are just starting to learn about the Polycom ® SoundStation ® Duo Conference Phone, or who have experience, but need a quick refreshe r. It is intended for beginning users, as well as intermediate and advanced users who want to learn about the [...]

Polycom ® SoundStation ® Duo Conference Phone User Guide x What’ s New in This Guide This user guide has been updated to include new information and features. The following section has been added to this edition: • ”Using Buddy Lists” on page 82 • ”Integrating with Mi crosoft Lync Server” on page 112 Conventions Used in this Guide S[...]

Introduction xi — Pressing either the Up Arrow key, , or the Down Arrow key, , to move up or down a list. When the instructions say to ‘scr oll to’ an item, press or until you reach the item. When you re ach an item, the item wi ll either be hig hlighted, or an insertion point (a blinking line) will display next to the item. The Up and Down A[...]

Polycom ® SoundStation ® Duo Conference Phone User Guide xii • View/Choose an optio n Certain settings have a series of options. To view all the options in a field, scro ll to the field, and then press repeatedly. To cycle back through the options, press repeatedly. To choose an option, press repeat edly until the option displays. • Enable/Di[...]

1 1 Getting Star ted Introducing Y our Phone The SoundStation Duo conference phone is a dual-mode conference phone that can operate in one of the fo llowing standard telephony modes: • PSTN mode—In this mode, the phone is connected to a standard (analog) phone jack so calls can be made using the Public Switched Telephone Network (PSTN). • SIP[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 2 Configuring Y our Phone for SIP Mode If your phone is set up to operate in SIP mode, and isn’t part of a large phone deployment, your phone may not be regist ered after it’s set up. Befor e you use your phone, you or your system administ rator will need to register it. For detailed inf[...]

Getting S tarted 3 After you enter the country and language , your phone update s its settings and displays the idle screen, as shown next . If your phone line is connected, the Connected icon, , displays, and you can place and answer calls. If your phone line is unconnected, the Unconnected icon, , displays. About Y our Phone This section describe[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 4 Y our Phone’ s Hardware 2.5 mm jack to connect mobile phone or computer audio Security slot to connect a laptop ca ble lock Microphone Indicator Light Indicator Light Indicator Light Microphone Microphone Speaker[...]

Getting S tarted 5 Name Description S peaker Provides ringer and hands-free audio outpu t. Microphones Provide 360-degree coverage to trans mit sound to other phones. Y our phone has three internal microphones. Indicator Lights The lights illuminate to indicate the following: • Solid red Y ou’ve muted a call. Or , a phone you share a line with [...]

Polycom® SoundS tation® Duo Conference Phone User Guide 6 Locating Functions on the Keypad You use the keypad on the phone to access features, handle calls, adjust the volume, navigate screens, enter data, and select options. . Keys to access soft keys Access context-sensitive features Menu key Opens the Main Menu or returns you to the idle scree[...]

Getting S tarted 7 Key Press the key to do this ... Keys that access soft keys on the phone screen Activate a soft key on the screen. These four keys access the soft keys that display on the phone screen. Depending on the screen you view , dif ferent soft keys display on the screen. T o select a soft key , press the key under the soft key you want.[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 8 Arrow/Scroll Keys Navigate menus and lists, view call and speed dial lists, and enable and disable phone settings. Press the Up Arrow key/ Scroll key to: • Scroll up through lists that display on one or more screens. • Scroll through calls. • View the S peed Dial Information screen f[...]

Getting S tarted 9 What Displays on the Screen What displays on your phone screen depends if your phone is in SIP or PSTN mode. To determine what mode your phone is in, see your system administrator. SIP Mode The following items display on your phone screen when it operates in SIP mode. SIP Screen Item Description S tatus bar The top-most line on t[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 10 Position indicator An arrow to indi cate your position in a list: —Y ou are at the top of the list. Y ou can on ly scroll down. —Y ou can scro ll up or down. —Y ou are at the end of the list. Y ou can on ly scroll up. Call counter If you have more th an one call, a call coun ter ind[...]

Getting S tarted 11 Call information Information about the person you’re talking with. If you called someone, To : displays. If someone calls you, From: displays. If you’ re in a conference call, Active:Conference displays. Call timer A timer to indicate how long the call has taken place. When a conference call starts, the timer re-start s at 0[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 12 PSTN Mode The following items display on your phone screen when it operates in PST N mode. PSTN Screen Item Description S tatus bar The top-most line on t he screen that can displ ay the following: call and line information, name of the screen you’ re viewing, scrolling noti fications, [...]

Getting S tarted 13 Call counter If you have more th an one call, a call coun ter indicates which call you’re vi ewing and the total number of calls you have. For example, in the figure below , ‘1’ indicates that you’re viewing the first call in the list (the most re cent call) and ‘2’ indicates that you have a total of two calls. Date [...]

Polycom® SoundS tation® Duo Conference Phone User Guide 14 Call information Information about the person you’re talking with. If you called someone, To : displays. If someone calls you, From: displays. If you’ re in a conference call, Active:Conference displays. Note : For incoming calls, the name and number o f the party you’re talking wit[...]

Getting S tarted 15 Phone Status Indicators Phone status is indicated by three indicator lights located above the phon e’s microphones, and by a Line and Call icon located on the top-left of the screen. Indicator Lights Three indicator lights indicate phone or ca ll status. They illuminate to indicate the following: •S o l i d r e d You’ve mu[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 16 Line and Call Icon The Line and Call icon changes depending if the phone is idle or has a call. When the phone is idle, the icon displa ys line status, such as Forwarding enabled. During a call, the icon di splays call status. F or example, the call status could indicate that dialing is i[...]

Getting S tarted 17 Navigating Menus, Calls, and Information T o n a v i g a t e m e n u s a n d c a l l s , a s w e l l a s information that displays on more than one screen, use the tips in the following table. Registered line ( for SIP mode ) or Connected line ( for PSTN mode ) The phone can place and receive calls. Registered, shared line ( SIP[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 18 Scroll (move up or down) through lists that display on more than one screen Press one of the Scroll ke ys: (to scroll up) or (to scroll down). Y ou can tell if a list continues o n another screen because the status bar displays an arrow at the top-right of the scree n to indicate where yo[...]

Getting S tarted 19 Entering Data and Enabling Items To enter data and enable fields or me nu items, use the tips in the following table. After 20 seconds of inactivity , the idle scr een automatically disp lays, unless you’ve selected a field to edit. If you want to... Then do this... Enter numbers Press the dial pad key with the corresponding n[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 20 Enter special characters • Press or one or more ti mes quickly . • T o enter other special characters, press or one or more times quickly (when in upperca se or lowercase mode). • T o enter a dot, press once (or twice quickly if in numerical mode). • T o enter @, press once (or tw[...]

Getting S tarted 21 Using the W eb Configuration Utility This user guide explains how to update phone settings from your phone, using your phone’s menu system. If you wa nt, you can update these settings remotely with the Polycom Web Configurat ion Utility. The phone’s Web Configurat ion Utility enables you to view and configure phone behavior [...]

Polycom® SoundS tation® Duo Conference Phone User Guide 22[...]

23 2 Using Y our Conference Phone in PSTN Mode In this chapter, you’ll learn how to us e your phone when it operates in PSTN mode. When your phone uses PSTN mode , it has all the features of a basic ‘landline’ phone, such as the ability to hold a call, speed dial contacts, set up conferences, and access a contact direct ory. If your phone is [...]

Polycom® SoundStation® Duo Co nference Phone User Guide 24 Calling and Answering Your phone can handle one active call or conference call at any one time. If call waiting is enabled, your phone can hand le two separate calls at one time: one active call and one held call. During a call, the phone disp lays the duration of the ca ll, and the Line [...]

Using Y our Conference Phone in PSTN Mode 25 • The Ringing icon displays in t he status bar. • Caller information displays in the ce nter of the screen (if your phone supports Caller ID and it’s correctly configured) . To answer the call, press the Answer soft ke y or . If your phone has a silent ring (see Changing the Ring Tone on page 48), [...]

Polycom® SoundStation® Duo Co nference Phone User Guide 26 T o answer a call when you’re in a call: >> When you hear the call waiting beep, press or the Confrnc soft key to activate a hook flash. The original call is placed on hold, and the incoming call becomes the active call. T o switch between an active call and a held call: >> [...]

Using Y our Conference Phone in PSTN Mode 27 T o call from a call list: 1 From the idle screen, press one of the arrow keys to access a call list. 2 From the call list screen, scroll to the entry you want to dial, and then press the Dial soft key. Calling from a Director y You can call a contact from your Contact Directory. T o call from the Contac[...]

Polycom® SoundStation® Duo Co nference Phone User Guide 28 or — Scroll to the contact you want to call, and then press the Dial soft key. The call is placed. Calling by Redialing You can redi al the last call y ou placed, or search a lis t of placed calls to find a previously-dialed num ber. T o dial the last placed call: >> Press . T o d[...]

Using Y our Conference Phone in PSTN Mode 29 During Calls During a call, you can: • Place the call on hold. • Set up a conference call between your self, the party you’re talki ng to, and another party. If call waiting is enabled on your phone, you can also answer an incoming call (see Answering When You H ave an Active or Held Ca ll on page [...]

Polycom® SoundStation® Duo Co nference Phone User Guide 30 Hosting Conference Calls The number of parties you can add to a conference call depends on how your phone system is set up. Check with yo ur system administrator for the exact number. After you set up a conference, you can place the conference call on hold or e nd your connection to the c[...]

Using Y our Conference Phone in PSTN Mode 31 4 After the party answers, press or the Confrnc soft key to activate another hook flash. All parties join the conference, and the Active:Conference screen displays, as shown next. 5 To add additional partie s to th e confe rence, press or the Confrnc soft key, and then repeat steps 3 and 4. Holding and R[...]

Polycom® SoundStation® Duo Co nference Phone User Guide 32 W orking with Call Lists Your phone maintains lists of missed, rece ived, and place d call s. Each list can hold up to 100 entries. If you miss a call, a message indicating the number of missed calls you have displays in the status bar, as show n next. To view information about the missed[...]

Using Y our Conference Phone in PSTN Mode 33 T o view details for a call list entr y: 1 Press , and then select Features > Call Lists > Missed Calls , Received Calls , or Placed Calls . 2 From the call list, scroll to the call list entry, and then press the Info soft key. Clearing Call List Entries You can clear all the records in a call list[...]

Polycom® SoundStation® Duo Co nference Phone User Guide 34 W orking with the Contact Director y You can store a large number of contac ts in your phone’s Contact Directory. Contact your system administrator for the exact numbe r. You can dial and search for contacts in th is directory. You may be able to add, edit, and delete contacts. Contact [...]

Using Y our Conference Phone in PSTN Mode 35 T o add a Contact Director y entr y manually: 1 Press , and then select Features > Contact Directory . 2 From the Directory screen, press the Add soft key. The Add To Directory screen displays. 3 Enter the contact information: — (Optional.) In the First Name field, enter the contact’s first name. [...]

Polycom® SoundStation® Duo Co nference Phone User Guide 36 If you specify a label, the labe l will precede the contact’s name in the Contact Directory and on the Speed Di al Info scre en, as shown next. — (Optional.) In the Ring Type f i e l d , s e l e c t t h e r i n g t y p e y o u w a n t t o u s e for the contact. To display the ring typ[...]

Using Y our Conference Phone in PSTN Mode 37 Updating Contact Director y Entries You can add or change information for an entry in the Contact Direc tory. T o update a contact in the Contact Director y: 1 Press , and then select Features > Contact Directory . 2 From the Directory screen, find the contact wh ose information you want to update, an[...]

Polycom® SoundStation® Duo Co nference Phone User Guide 38 Connecting Mobile Phone and Computer Audio This feature allows you to use your confe rence phone to carry on conversations from your mobile p hone or computer’s calling and web conferencing applicati on (for example, Skype ™ , Microsoft® Lync™, IBM® SameTime®, Cisco® WebEx®, or[...]

Using Y our Conference Phone in PSTN Mode 39 T o set an audio type: 1 Press , and then select Features > 2.5mm Mode . 2 From the 2.5mm Mode screen, select one of the following: — Mobile Phone Audio Choose this option if you want your conference phone to automatically assume a mobile phone is attached when a cable is connected to your conferenc[...]

Polycom® SoundStation® Duo Co nference Phone User Guide 40 Listening to Mobile Phone or Computer Audio When Y our Conference Phone Has an Active Call If your conference phone has an active call, ‘From:PC-Mobil e audio’ displays in the status bar, as shown next. T o listen to mobile phone or computer audio when your conference phone has an act[...]

Using Y our Conference Phone in PSTN Mode 41 Ending Mobile Phone or Computer Audio Calls If you don’t want to hear mobile phone or computer audio thr ough your conference phone’s speakers, or you don’ t want to see ‘From:PC-Mobile audio’ on your conference phone screen, disconnect the cable from the conference phone. To terminate a mobile[...]

Polycom® SoundStation® Duo Co nference Phone User Guide 42 Locking and Unlocking the Phone Lock your phone to do the following: • Prevent unauthorized outgoing calls. • Allow only authorized people to answer calls. • Prevent people from viewing or modifying phone displays or information (for example, menus, directory lists, and call records[...]

Using Y our Conference Phone in PSTN Mode 43 Locking and Unlocking Y our Phone You can choose how you want your phone to handle incoming calls when it’s locked. If you allow incoming calls wh en your phone’s locked (the default setting), incoming calls wi ll ring on your phone, and you can answer calls by entering your user password. T o lock y[...]

Polycom® SoundStation® Duo Co nference Phone User Guide 44 T o call an authorized number from a locked phone: >> Do one of the following: — Press the New Cal l soft key. From the Place an Authorized Call screen, select the number you want to call, an d then press the Di al soft key. The following figure shows an exam ple of the Place an A[...]

Using Y our Conference Phone in PSTN Mode 45 If you change any settings whi le you’re logged in to a phone, the settings are saved and displayed the next time you log in to a phone. When you log out, your personal phone settings no longer display. You can log in to a phone by entering your user ID and password. Default passwords are preset at the[...]

Polycom® SoundStation® Duo Co nference Phone User Guide 46 The User Login screen displays, as shown next. 2 Enter your user ID and password , and then press the Log in soft ke y. If you don’t know what your user ID and password are, ask your system administrator. Default passwords are pr eset at the factory to the numerals 123 . However, your s[...]

Using Y our Conference Phone in PSTN Mode 47 Placing Calls from Phones that are in the Logged Out State If a phone doesn’t require a user login, you can use the phone to place calls to any number, even though the phone may be in the logged out state. If a phone requires a user login, you ma y be able to place calls to authorized numbers when the [...]

Polycom® SoundStation® Duo Co nference Phone User Guide 48 The Change User Login Password screen displays, as shown next. 3 Enter your old password, enter a new password and confirm it, and then press the Enter sof t key. Your password is changed. The next time you log in to a phone, you’ll need to enter this password. Controlling What is Heard[...]

Using Y our Conference Phone in PSTN Mode 49 Setting Unique Ring T ones for Contacts You can set a distinctive ri ng tone for each contact in your Contact Directory so you can distinguish callers . T o set a distinctive ri ng tone for a contact: 1 Press , and then select Features > Contact Directory . 2 From the Directory screen, scroll to the c[...]

Polycom® SoundStation® Duo Co nference Phone User Guide 50 Controlling What Y ou See You can change the phone screen appearance by doing the following: • Changing the Display Language on page 50. • Changing the Time and Date Display on page 50 • Changing the Screen Contrast on page 52 • Changing the Backlight on page 52 Changing the Displ[...]

Using Y our Conference Phone in PSTN Mode 51 T o change the time and date display format: 1 Press , and then select Settings > Basic > Preferences > Time and Date . 2 From the Time and Date screen, do one of the following: — To change the date format, select Clock Date . or — To change the time format, select Clock Time . 3 From the Cl[...]

Polycom® SoundStation® Duo Co nference Phone User Guide 52 Changing the Screen Contrast You can set how light or dark the screen appears. T o adjust the contrast on the phone screen: 1 Press , and then select Settings > Basic > Co ntrast . 2 From the Contrast screen, press the Up or Down s oft keys to increa se or decrease the display contr[...]

Using Y our Conference Phone in PSTN Mode 53 T o change the backlight intensity: 1 Press , and then select Settings > Basic > Backlight Intensity . 2 From the Backlight Intensity screen, select Back light On Intensi ty . 3 From the Backlight On Intensity screen, select the intensit y you want. (The default is High.) 4 If you selected a new in[...]

Polycom® SoundStation® Duo Co nference Phone User Guide 54 Restar ting Y our Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. T o restar t the phone: 1 Press , and then select Settings > Basic > Restar t Phone . The message ‘Are you sure?’ displays. 2 If you st[...]

55 3 Using Y our Conference Phone in SIP Mode In this chapter, you’ll learn how to use your phone when it operates in SIP mode. When your phone uses SIP mode, it has all the features of a basic phone, as well as more advanced features, such as the ability t o forward and transfer calls, instant message , and access a co rporate directory and the [...]

Polycom® SoundS tation® Duo Conference Phone User Guide 56 • Restarting Your Phone on page 118 • Troubleshooting Phone Issues on page 118 Calling and Answering During a call, the phone displays the name and number of the party you’re talking with, the duration of the call, and the Line and Call icon to indicate call status (as shown next). [...]

Using Y our Conference Phone in SIP Mode 57 In the following example, the call from Francois Clement is the active call. If you press , you can scroll down and view a held call with Jack Jones. I f y o u h a v e m o r e t h a n o n e c a l l , a c o u n t e r d i s p l a y s i n t h e s t a t u s b a r . T h e c o u n t e r indicates which call you[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 58 Answering Calls You can answer a call when your phone is idle, when you have held calls, or if you’re currently in a call. This section explains: • Answering When Your Phone is Idle on page 58 • Answering When You Have Held Calls on page 58 • Answering When You’re in an Active C[...]

Using Y our Conference Phone in SIP Mode 59 • A call counter (for example, ), displays in the status bar to indicate that you have more than one call. To answer the call, press or the Answer soft key. If your phone has a silent ring (see Changing the Ring Tone on page 112), you have to press the Answer soft key t o answer th e call. Answering Whe[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 60 Answering on Shared Lines You answer a call on a shared line the same way you answer a call on a private line. To answer a call, press or the Answer soft key. If your phone has multiple calls, you ha ve to scroll to the call first. I f y o u w a n t s o m e o n e e l s e w i t h t h e s a[...]

Using Y our Conference Phone in SIP Mode 61 T o call off-hook: 1 Press or the Ne w Call soft key to obtain a dial tone. 2 Enter the number you want to call. 3 Press the Send soft key. T o call on-hook: >> Enter the number you want to call, and then press the Dial soft key. Calling by Entering an IP Address or URL To dial an IP address or a UR[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 62 T o call from a call list: 1 From the idle screen, use one of the a rrow keys to access a call list. If you have held calls, press the New Call soft key first. 2 From the call list screen, scroll to the entry you want to dial, and then press the Dial soft key. Calling from a Director y Yo[...]

Using Y our Conference Phone in SIP Mode 63 T o call using speed dial: 1 From the idle screen, press . If you have held calls, press the New Call soft key first . 2 From the Speed Dial Info screen, do one of the following: — Enter the contact’s speed dial number. or — Scroll to the contact you want to call, and then press the Dial soft key. T[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 64 While Y our Phone Rings While your phone rings, you can: • Ignore the call by stopping your phone from ringing. • Reject the call by terminating it without answ ering it. • Forward the call to another party. Ignoring Incoming Calls Ignoring an incoming call is a ha ndy featur e if y[...]

Using Y our Conference Phone in SIP Mode 65 For warding Calls While Y our Phone Rings You can manually forward a call to a nother number while your phone rings. You can also set up your phone to auto matically forward in coming calls to a another party (see Forwarding Calls Automatically on page 72), or forward calls from a specific contact to anot[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 66 Holding and Resuming Calls You can place up to eight calls on hold at any given time. When a call is on hold, the indictor lights flash red. When you have more than one call, a counter displays at the top-right of the screen (as shown next) indicating the total number of calls you have, a[...]

Using Y our Conference Phone in SIP Mode 67 T o transfer a call: 1 During a call, press the Trnsfer soft key. The active call is placed on hold. 2 Place a call to the party to whom you want to transfer the call. 3 When you hear the ring-back sound, or after you speak with the other party, press the Trnsfer soft key to transfer the call. To cancel t[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 68 T o set up a conference using the Confe rence key: 1 Call the first party. 2 Press or the Confrnc soft key. The active call is placed on hold. 3 Enter the number of the second party, and then press the Send soft key. 4 When the second party answers, press or the Confrnc soft key to join a[...]

Using Y our Conference Phone in SIP Mode 69 The Hold:Conference screen displays. The other two conference participants are placed on hold. The indicator lights flash red to indicate a held call. To resume the conference call, press the Resume soft key. The Active:Conference screen will display again. Splitting Conferences into T wo Calls on Hold Wh[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 70 The following figure shows the Manage Conference screen. To return to the Active:Conference screen, press the Exit soft key. Placing Conference Call Par ticipa nts on Hold You can select a conference call partic ipant and place the participant on hold. You can return the participant to th[...]

Using Y our Conference Phone in SIP Mode 71 T o display information about a conference call par ticipant: 1 From the Manage Conference screen, scroll to the participant whose information you want to obtain. 2 Press the More soft key, and then press the Info soft key. The Participant Info screen d isplays. Scroll to view additional inf ormation abou[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 72 For warding Calls Automatically You can set up your phone to automatica lly forward incoming calls to another party. You can choose to forward all inco ming calls, or just those calls that arrive when you’re already in a call, or when you don’t answer. Your phone will forward calls ev[...]

Using Y our Conference Phone in SIP Mode 73 If you selected the forwarding type Always , a moving arrow, , and the text ‘Call Forward Enabled’ display on the phone screen, as shown next. T o disable call for warding: 1 From the idle screen, press the Forward soft key. 2 From the Forwarding Type Select screen, s elect the forwarding type to disa[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 74 Diver ting All Calls from a Contact to Another Par ty You can customize your phone so that incoming calls from a contact are transferred directly to another party. T o transfer incoming calls from a contact to a nother par ty: 1 Press , and the n select Features > Contact Directory . 2[...]

Using Y our Conference Phone in SIP Mode 75 T o enable and disable Do Not Disturb: 1 Press , and the n select Features . The Features screen displays. If D o Not Disturb isn’t high lighted, scroll to it. 2 To toggle Do Not Disturb on or off, press . W orking with Call Lists Your phone maintains lists of missed, rece ived, and place d call s. Each[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 76 T o view a call list: >> Do one of the following: — Press , and the n select Features > Call Lists > Missed Calls , Received Calls, or Placed Calls . or — From the idle screen, press one of th e Arrow keys to access a call list: T o view details for a call list entr y: 1 P[...]

Using Y our Conference Phone in SIP Mode 77 Editing Call List Entries Edit a call list entry if you wa nt to up date the contact name or number before you dial the number or save the contact to the Contact Directory. T o edit a call list entr y: 1 Press , and the n select Features > Call Lists > Missed Calls , Received Calls, or Placed Calls [...]

Polycom® SoundS tation® Duo Conference Phone User Guide 78 Adding Contact Director y Entries You can add contacts to your Contact Directory in the following ways: • Manually, by entering the contact information your self. • From a call list. • From a Corporate Directory. T o add a Contact Director y entr y manually: 1 Press , and the n sele[...]

Using Y our Conference Phone in SIP Mode 79 — (Optional.) In the Label field, enter a word or words to identify the contact. You can enter a maximum of 32 characters. A label can be anything that uniquely identifies the contact, such as the contact’s job title or department . For exa mple, the labe l could be ‘Manager’ or ‘Sales.’ If yo[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 80 T o add a Contact Director y entr y from a call list: 1 To select a call list, press , and then select Features > Call Lists > Missed Calls , Received Calls , or Placed Calls . 2 Scroll to the entry you want to save to your Contact Directory, and then press the Save soft key. Only t[...]

Using Y our Conference Phone in SIP Mode 81 Deleting Contact Director y Entries You can remove an entry from your Contact Directory. T o delete a contact from the Contact Director y: 1 Press , and the n select Features > Contact Directory . 2 From the Directory screen, find the contact you want to delete, and th en press the Delete soft key. The[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 82 Do one of the following: — To perform a quick search, enter the first few characters of the contact’s name, and then press the Submit soft key. The screen displays a list of conta cts, star ting with any successful matches. or — To perform an advanced search, press the AdvFind soft [...]

Using Y our Conference Phone in SIP Mode 83 Updating Presence Settings Your presence setting indicates your status (either online, busy, be right back, away, out to lunch, offline, or do not disturb). Update your presence setting so that other users can monitor yo ur status from their phones. T o change your presence setting: 1 Do one of the follow[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 84 Selecting Contacts to Monitor Select the contacts whose presence yo u want to monitor by updating the contacts in your buddy l ist. You add c ontacts to your buddy list from your local Contact Directory. To view the stat us of contacts in yo ur buddy list, see Monitoring the Status of Co [...]

Using Y our Conference Phone in SIP Mode 85 T o block or unblock a contact: 1 Press , and the n select Features > Contact Directory . 2 From the Directory, scroll to the contact. To scroll through a list of contacts, use the * key to Page Up and the # key to Page Down. 3 Press the Edit soft key. 4 From the Edit Contact screen, scroll to the Bloc[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 86 Monitoring the Status of Contacts in Y our Buddy List You can monitor the status of all the cont acts in your buddy list, except thos e contacts that have blocked you from vi ewing their status. To add contacts to your buddy lis t, see Selecting Contacts to Monitor on page 84 . When you v[...]

Using Y our Conference Phone in SIP Mode 87 • Flashing indicator lights. T o listen to voice mail messages: 1 Press , and the n select Features > Messages > Message Center. The Messages screen display s, indicati ng the number of urgent, new, and old messages you have. 2 To listen to your voice mail, press the Connect soft key, and then fol[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 88 T o manage instant message s: 1 Press , and the n select Features > Messages > Instant Messages . 2 From the Instant Messages screen, do one of the following: — To view instant messages, press the Next or Prev soft keys to cycle through the messages in order. Mess ages display in [...]

Using Y our Conference Phone in SIP Mode 89 Connecting Mobile Phone and Computer Audio This feature allows you to use your confe rence phone to carry on conversations from your mobile p hone or computer’s calling and web conferencing applicati on (for example, Skype ™ , Microsoft® Lync ™ , IBM® SameTime®, Cisco® WebEx®, or Citrix® GoToM[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 90 T o set an audio type: 1 Press , and then select Features > 2.5mm Mode . 2 From the 2.5mm Mode screen, select one of the following: — Mobile Phone Audio Choose this option if you want your conference phone to automatically assume a mobile phone is attached when a cable is connected t[...]

Using Y our Conference Phone in SIP Mode 91 Listening to Mobile Phone or Computer Audio When Y our Conference Phone Has an Active Call If your conference phone has an active call, ‘From:PC-Mobil e audio’ displays in the status bar, as shown next. T o listen to mobile phone or computer audio when your conference phone has an active call: >>[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 92 Ending Mobile Phone or Computer Audio Calls If you don’t want to hear mobile phone or computer audio thr ough your conference phone’s speakers, or you don’ t want to see ‘From:PC-Mobile audio’ on your conference phone screen, disconnect the cable from the conference phone. To te[...]

Using Y our Conference Phone in SIP Mode 93 — If you have an active call and an incoming mobile phone or computer audio source, scroll to PC-Mobile audio , and then press the Join soft key. — If you have an active call and a he ld mobile phone or computer audio source, press the Join soft key. You manage conference calls with mobile phone or co[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 94 Emergency (for Group/Channel 25)—Broadcast s sent to Group/Channel 25 are considered Emergency broadcasts. All phones receive Emergency broadcasts (even if Do Not Disturb is en abled), and play them immediately. By default, phones play Emergency broadcas ts at the highest audio level. T[...]

Using Y our Conference Phone in SIP Mode 95 T o send a PTT broadcast: 1 Press the Talk soft key to select a channel to broadcast on. 2 From the PTT Channels List screen , select the channel to send the broadcast on (as shown next). The list displays the def ault channel, the most recent channel you sent a broadcast on, and other channels you can br[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 96 5 When you finish your broadcast, do one of the following: — Release the Talk soft key. The broadcast temporarily stops and enters a 10-second waiting period to allow ot hers to reply, or you to resume the broadcast. If noone re sponds duri ng a waiting period, the channel closes and th[...]

Using Y our Conference Phone in SIP Mode 97 Receiving PTT Broadcasts When Y ou’re Not in an Active Call If you receive a broadcast and you’re not in an active call, the broadcast displays on the screen and immediatel y plays, regardless of the broadcast priority. Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you?[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 98 Replying to PTT Broadcasts When a broadcast ends, you have a chance to respond to it before the channel closes. When a broadcast ends, the broadcast enters a 10 second waiting period (as shown next). During this period, th e channe l remains open to receive or send additional broadcasts. [...]

Using Y our Conference Phone in SIP Mode 99 If you adjust the volume of a non-emerge ncy br oadcast, your phone retains the adjusted volume for all subsequent non-emergency broadcasts. However, even though you can adjust the volume of an Emergency broadcast, the adjusted volume won’t be retained fo r subsequent Emer gency broadcasts. All Emergenc[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 100 4 Press the Ok soft key Allowing PTT Broadcasts to Play During Active Calls The Accept While Busy option allows PTT broadcasts to arrive as ac tive calls (if enabled) or held calls (i f disabled). If enabled, a PTT broadcast will interru pt telephone calls and you’ll hear the audio of [...]

Using Y our Conference Phone in SIP Mode 101 You can change your default paging group to any group you want (see Updating the Default Pagi ng Group on page 103). If you change your default paging group, you’ll need to make sure yo u’re subscribed to that group, or else the group won’t be available when you init iate a page. To subscribe to a [...]

Polycom® SoundS tation® Duo Conference Phone User Guide 102 Receiving Pages To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a paging group, see Updating Paging Group Subscriptions on page 104. How you receive a page depends on the pr iority of the page, whether you’re in an active ca[...]

Using Y our Conference Phone in SIP Mode 103 • If your phone isn’t allowed to receive pages during active calls, the page displays on your phone in a ‘Pending’ st ate, as shown next. When a page is pending, you can’t hear the page. To place the or iginal call on hold and listen to the page, scroll to the page, and then press the Accept so[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 104 T o update the default Paging Group: 1 Press , and the n select Settings > Basic > Preferences > Paging/PTT Confi guration > Group Paging . 2 From the Group Paging Configuration screen, in the Default Group field, enter the number of the paging group to send pages to if you d[...]

Using Y our Conference Phone in SIP Mode 105 T o allow or disallow pages to play during an active call: 1 Press , and the n select Settings > Basic > Preferences > Paging/PTT Confi guration > Group Paging . 2 From the Group Paging Configuration screen, scroll to Accept While Busy , and then enable or disable the setting. The default set[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 106 Changing Y our User Password By default, y our user password is 123 . Change your user pass word so it’s unique to your phone. T o change your user password: 1 Press , and the n select Settings > Advanced . 2 From the Password screen, enter the user password, and then press the Ente[...]

Using Y our Conference Phone in SIP Mode 107 T o unlock your phone: 1 From the idle screen, press the Unlock soft key. 2 From the Unlock the Phone screen, enter your password, and then press the Enter soft key. (For information on your user password, including what to do if you forget your user password, see About Your User Password on page 105.) T[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 108 T o answer a call on a locked phone: 1 While the phone rings, press the Answer soft key. 2 From the Answer the Call screen, enter your password, and then press the Enter soft key. (If you press the Cancel soft key instead, the Answer the Call screen disappears and the incoming ca ll wind[...]

Using Y our Conference Phone in SIP Mode 109 Logging In and Out of a Phone Depending if the Us er Login feature is enabled an d required, you may or may not have to log in to the phone to use it. However, if you want to see your personal phone settings from the phone, yo u’ll have to log in. If you don’t log in, you’ll see the phone’s defau[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 11 0 T o log out of a phone: 1 From the idle screen, do one of the following: — Press the Log out soft ke y. or — Press , and the n select Features > User Login > Log out . The Logout screen displays with a con firmation message, as shown next. 2 Press the Yes soft key. Your person[...]

Using Y our Conference Phone in SIP Mode 111 Changing Y our User Password You can change your password from any phone th at you’re logged in to. T o change your user password: 1 Log in to any phone on your network. 2 From the idle screen, press , and then select Features > User Login > Change User Login Password . The Change User Login Pass[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 11 2 Your phone shows shared line status as describe d in the following table. Integrating with Microsoft L ync Ser ver Your system administrator can configur e your phone to work with Microsoft Lync Server and communicate with othe rs using Microsoft Lync. From your phone, you can invite, j[...]

Using Y our Conference Phone in SIP Mode 11 3 T o select a different ri ng tone: 1 Press , and the n select Settings > Basic > Ring Type . 2 From the Line Select screen, select the line to which you want to apply the ring tone. 3 From the Ring Type screen, select the ring type you want. To hear the ring type before you select it, press the Pl[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 11 4 Muting the Microphones You can mute the microphones if you d on’t want other parties to hear you during a call. When you mute the micr ophones, the indicator lights glow r ed to indicate that the other party (or partie s) can’t hear you. Yo u can still hear all other parties while M[...]

Using Y our Conference Phone in SIP Mode 11 5 You can select from various time and da te formats, including whether the time or date displays firs t (clock order). You can also disable the time and date display to prevent it from being dis played on the idle screen. Select and set options that are right for you. Changing the Time and Date Display Y[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 11 6 T o turn the time and date display of f: >> Press , and then sel ect Settings > Basic > Preferences > Time and Date > Disable . T o turn the time and date display back on: >> Press , and then sel ect Settings > Basic > Preferences > Time and Date > En[...]

Using Y our Conference Phone in SIP Mode 11 7 The backlight automaticall y turns on with any phone activity. By setting the Backlight Timeout, you can determine how long the phone should be idle before the backlight dims to its Backl ight Idle intensity. By default, after the phone is idle for 40 sec onds, the backlight dims. T o change the backlig[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 11 8 The configuration is updated. Your phone may restart, depending on the configuration parameters that have ch anged. If the phone doesn’t restart, press to return to the idle screen. Restar ting Y our Phone Your system administrator may ask you to restart your phone if your phone malfu[...]

Using Y our Conference Phone in SIP Mode 11 9 • Press the Clear Icon soft key to remove the warning icon from the status bar. • Press the Details soft key to view a detailed explanatio n of the warning.[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 120[...]

121 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information abou t service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed b y the laws of the S tat e of California, U.S.A., an d by the laws of the United S tates, excl uding their conf[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 122 Polycom Limited Warranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, fo r one year from the date of purchase from Polycom[...]

Safety Notices 123 Safety and Compliance Environment al Conditions • Operating temperature: 32–104 ° F (0–40° C) • Relative humidity: 20%–85% (non-co ndensing) • S torage te mperature: -22–131° F (-30–55° C) Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two con[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 124 Safety and Complia nce (continued) CE Mark R & TTE Directive (EU only) Polycom (UK) Ltd tímto prohlašuje, že tento SoundS tat ion Duo je ve shode se zákl adními požadavky a dalšími príslušnými ustanoveními smernice 1999 /5/ES. Undertegnede Polycom (UK) Ltd erklærer herve[...]

Safety Notices 125 Safety and Complia nce (continued) Japan W ARNING Electric al Safety T o avoid electric shock, do not connect safety extra low vo ltage (SEL V) circuits to teleconference station network (TNV) circuits. LAN ports contain SEL V circuit, and WAN port s contain TNV circuits. Some LAN and W AN ports both use RJ-45 connectors. Use cau[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 126 Safety and Complia nce (continued) A FCC compliant telephone cord (min 26AWG) and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premis es wiring using a compatible modular jack that is Part 68 compliant. See Installat[...]

Safety Notices 127 Safety and Complia nce (continued) Automatic Dialing WHEN PROGRAMMING EMERGENCY NUMBERS AND/ OR MAKING TEST CALLS TO EMERGENCY NUMBERS: 1 Remain on th e line and briefly explain to the dispatcher the reason fo r the call. 2 Perform such activities in the off peak hour s, such as early morning or late even ing. Canadian T elephone[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 128[...]

129 Appendix: Menu Structure PSTN Menu Str ucture[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 130 SIP Menu Str ucture SIP Settings[...]

131 SIP Features[...]

Polycom® SoundS tation® Duo Conference Phone User Guide 132[...]

End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (eit her an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc., for the Polycom Software Pr[...]

2.6 Copyri ght. All title and copyri ghts in and to the Softwa re Product (including, but not lim ited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying pri nted materials, and any copies of the Software Product are owned by Polycom or its suppliers. The [...]

refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y of you r r ece ipt , or to rep lac e an y d efe ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions. Any replacement Software Product will be warranted for the remainder of the or[...]

not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law. This A[...]