Samsung iDCS100 manuale d’uso

SAMSUNG i DCS 1 00 General Description Digital Communication System[...]

Publication Information Samsung Telecoms rese rves the right without prior noti ce to revise information in t his publication f or any reason. Samsung Telecom s also reserves the right without prior notice to make changes in desi gn or components of equipment as engineering and manu- facturing may wa rrant. Disclaimer Samsung Telecom s is not respo[...]

Intended Use This telephone s ystem is intende d to pro vide the us er with voic e comm unic ation bet ween the s ystem extensio ns and c onnecti on to th e public switche d tele phone network b y digital or a nalogue l inks . The telep hone s ystem m ay b e provided with th e abi lit y to comm unic ate with loc al com puter net work s to provide C[...]

i Preface About This Guide The i DCS100 Dig ital Communication System is designed for small to medium–sized businesses. This Guide provides a comprehensive overview of the system including configuration, hardware descriptions and available features. The Guide consists of the following chapters. y Chapter 1: Introduction to the i DCS100 Informatio[...]

ii Contents Chapter 1 Introduction to the i DCS100 .......... ...................................... . ........ 1-1 General Description ............................................................................................................ ....... 1-1 Size and Configuration ......................................................................[...]

iii List of Figures 1-1 i DCS1 00 BASIC KEY SERVIC E UNIT ................. ....................... .................. .................. ...................... ...... 1-3 1-2 i DCS100 CONFIGURATION MATRIX T ABLE (ANALO GUE TRUNKS) ............. ............. ................... ......... 1-4 1-3 i DCS1 00 CONFIGUR ATION MATR IX TABLE (D IGITAL TRU[...]

1-1 Chapter 1 Introduction to the i DCS100 This chapter cont ains the following sections. y General Description y Size and Configuration y T echnology y Programming General Description The Samsung i DCS100 (Digit al Communications Syste m) is a digital telephone system de- signed for small- to medium-sized business es. It can operate with the funct[...]

1-2 Chapter 1 Introduction to the i DCS100 Size and Configuration The i DCS100 comprises a Basic Key Service Unit (KSU, Figure 1–1 ), Exp ansion cabinet, in- terface cards and electronic keys ets. The simplest KSU has eight (8) keyset port s, but this is expandabl e to 18 analogue C.O. line ports, or 24 BRI lines, or 32 stations. In addition, up [...]

1-3 Figure 1–1 i D C S100 Basic K e y Service U n it[...]

1-4 Chapter 1 Introduction to the i DCS100 Figure 1–2 Configur ation Matrix T able (With Analogue T runks) Figure 1–3 Configur ation Matrix T able (With Digit al T runks) T runk Lines 36 30 24 18 12 6 0 T wo Cabinets KSU 70 40 32 24 16 8 0 T ru nk Lines KSU T w o Cabi nets 8 16 18 26 34 42 50 58 66 S t ation Lines 8 16 18 26 34 42 50 58 66 S t [...]

1-5 Technology Memory The system operates using stor ed program control. This program is stored in EPROM chips or flash memory . All specific customer dat a is stored in Random Access Memory (RAM) which is protected against the l oss of AC pow er to the system by an onboard battery back-up system. Microprocessors i DCS100 uses distributed processin[...]

2-1 Chapter 2 Hardware Descriptions This chapter describes the hardware for the i DCS100 system as follows. y Key Service Unit y Interface Cards y S tation Equipment Key Service Unit (KSU) The i DCS100 KSU (see Figure 1–1 in Chapter 1) is a single met al cabinet containing the fol- lowing: y Power supply unit y Processing and switchin g technolog[...]

2-2 Chapter 2 Hardware Descri ptions MEM Card The MEM3 card cont ains EPROM memory to support new features such as Windows PCMMC, and the ITM3 and TEPRI cards. The MEM4 card is provided with an SIO port and a 10/100 base T LAN interface. The card has Flash memory to support new features such as Windows PCMMC, the ITM3 and TEPRI cards, a networking [...]

2-3 Interface Cards These cards provide the interface c onnections for telephone li nes and stations to the KSU and Expansion cabi net. They fit into the card slots to configure the system as required. Refer to the Samsung i DCS100 Installation Gui de for information on how to recognise and install interface cards. 1. Trunk Cards AC15 Contains thre[...]

2-4 Chapter 2 Hardware Descri ptions 2BRI Contains two Basic Rate access ports , i.e. four ISDN channels. Protocol is compatible with Euro–ISDN BRI. For S 0 applications, power feeding to ports is selectable by programming. (See also PLL , bel ow .) 4BRI Contains four Basic Rate access ports, i.e. ei ght ISDN channels. Protocol is compatible with[...]

2-5 6MWSLI 100V pulse for message waiting LED working. Provides six SLI ports for industry–st andard single line telephones and the ability to provide a loop-di sconnect signal and a message- waiting signal. This card does not provide Long Line protection. Keyset Daughterboards A variety of keyset daughterboards (KDB) are available. If inst alled[...]

2-6 Chapter 2 Hardware Descri ptions All power to run the system comes from the power supply . Each power supply is rated ac- cording to the number of stations it will s upport. When SVMi-8 is installed, it counts as eight (8) stati ons of the PSU rating regardless of the number of V o ice Processing Modules in- stalled. 3BSI Supports up to three D[...]

2-7 LCD 6B Key set (Figure 2–5) y 32 character display (2 x 16) with three associ- ated soft keys and a scroll key y 6 programmable keys y Four fixed-function keys y Built-in speakerphone y V olume Up/Down keys for digital control of speaker , ha ndset and ringer volumes y Eight selectable ring tones y Desk or wall mounted 6B Basic/Enhanced Model[...]

2-8 Chapter 2 Hardware Descri ptions 48 Button AOM (Figure 2–8) y 48 programmable keys y Up to four can be assigned to any DCS keyset to provide additional programmable keys DCS Series Keyset Daughterboards KDB-DLI This daughterboard can be installed only in a 12B or 24B keyset. The KDB-DLI provides one additional DLI circuit for the connection o[...]

2-9 Door Phone Interface Modul e (DPIM) & Door Phone (Fi gures 2-9 and 2- 10) y The DPIM adapts any DLI ci rcuit for use with the door phone unit y Commonly used to request entry through locked do ors (i nterior or exterior) or as a room monitoring box y Provides contact control to be used with a c ustomer-provided electric door lock y Door pho[...]

2-10 Chapter 2 Hardware Descri ptions 18 Button i DCS Keyset (18D) (Figu re 2–12) y 32-character display (2 x 16) with three associated sof t keys and a scroll key y 18 programmable keys with tri-coloured LEDs y T wo fixed-function keys y Keyset S tatus Indic ator y Built-in speakerphone y Eight selectable ring tones y V olume Up/Down keys for di[...]

2-11 14 Button i DCS AOM / STRIP (Figure 2–15 ) y 14 programmable keys with red LEDs y One only can be assigned to a keyset to prov ide additional programmable keys i DCS Series Keyset Daughterboards [28D and 18D Keysets Only] (Figure 2–16) i DCS 28D and 18D button keysets can have one of three dif ferent types of daughterboards installed on th[...]

3-1 Chapter 3 i DCS100 Specifications This chapter provides the technical data for the i DCS100 hybrid/key telephone s ystem as fol- lows. y Elec trical S pecificat ions y Dimensions and Weights y Environmental Limits y Cable Requirements y Power Supply y System T ones y Keyset LED Indications Electrical Specifications AC INPUT 220 V AC ± 20%, 48?[...]

3-2 Chapter 3 i DCS100 Specificat ions Environmental Limits OPERA TI NG TEMPERA TURE 32–10 4 °F / 0–40 ° C STORAGE TEMPERA TURE 13–158 °F / -10.5–70 °C HUMIDITY 10%–90% non-condensing Cable Requirements EQUI PMEN T CABLE AW G / m m MAX METRES DIGIT AL KEYSET 1 PR. TWISTED #24 / 0.5 400 ADD-ON MODULE 1 PR. TWISTED #24 / 0.5 400 SINGLE [...]

3-3 System Tones CA DENCE (Milliseconds) TON E On Off On Off DIAL TONE A steady tone that indicates yo u can begin dialing CONTINUOUS RINGBACK T ONE The station you dialled is ringing 400 200 400 2000 DDI RINGBACK TONE Ringback tone h eard by ex ternal party when dialing DDI number 1000 3000 1000 3000 BUSY TONE The statio n you di alled i s busy 35[...]

3-4 Chapter 3 i DCS100 Specificat ions Keyset LED Indications CONDITION LED COLOUR LE D ON LED OFF LINE IDLE – – OFF LINE IN USE RED/GREEN STEADY – RECALL AMBER 500 ms 500 ms CALL O N HOLD RED/GREEN 500 ms 500 ms RINGING C.O. CALL GREEN 100 ms 100 ms RINGING INTERNAL CALL GREE N 100 ms 100 ms DND INDICA TI ON (Duration 500 ms) RED 100 ms 100 [...]

4-1 Chapter 4 Business Features Package This chapter describes the features available on the i DCS100 keyphone system to enhance your business procedures. It is subdivided into the following sections. y System Features y S tation Features y Display Features y Sample Keyset Displays y Sample Caller ID Displays y Samp le UCD Displays y Sample SMDR Pr[...]

4-2 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e *Requires optional hardw are and/or software. Ask your dealer for det ails. System Feature Descriptions AC15 Tielines Y our system can be connected to another system with a tieline. Use it to make calls to sta- tions in the other system. If programming allows, you can access lines in the o[...]

4-3 Forced (Verified) When set for this o ption the user must en ter an account code for all o utgoing calls. The account code entered will be verified from a system list of 500 entries. Forced (V erified) codes can conta in the digit s 0–9. Forced (Not Verified) When set for this option, the user must enter an account code for all outgoing calls[...]

4-4 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Auto Attendant The integrated digit al Automated Attendant feature (AA) provides six ports per AA card and four ports on a MISC 2 card for simultaneous answering and call processing. Each card has 16 professionally recorded announcements to inform callers of the progress of their calls. Ex[...]

4-5 Call Costing The i DCS100 provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialled, and may include surcharges. Display keysets can be set to show the call duration timer or t he call cost. The SMDR report will show either the call duration or the call c ost depen[...]

4-6 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e CID Review List This featur e allo ws di spla y keys et us ers to re view CI D inf ormat ion f or cal ls sent to thei r stati ons. T he review list is 10 to 50 calls on a first in, firs t out basis. The list includes calls that you answered and calls that rang your station but that you did[...]

4-7 Busy This feature forwards all calls only when the st ation set is busy . The station user can o riginate calls as usual. No Ans w er This feature forwards calls that are not answered within a preprogrammed time. Th e user can make and receive calls as usual. The timer is programmable on a per-station basis by the system admi nis- trator to all[...]

4-8 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Call Hold (Exclusive) Outside c alls can be placed on exc lusive hold at any key set by pressing the HOLD key twice during a call. Calls placed on exclusive hold can only be retrieved at the keyset that placed the call on hold. Internal calls are al ways placed on exclusive hold. Call Hold[...]

4-9 Centrex/PBX Use CENTREX and PBX lines can be installed in lieu of central off ice trunks. CENTREX and PBX feature access codes, including the command for hook-flash (FLASH), can be stored under one-touch keys. T oll restriction programming ca n ignore PBX or CENTREX access codes so that toll calls can be controlled when using these servic es. C[...]

4-10 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Data Security Single line telephones used with modems and fax machines can be programmed so that they will not receive any system-generated tones t hat would disrupt data trans missions. In addi- tion, these devices receive C.O. r inging pattern ins tead of internal ring pattern. Devices [...]

4-11 DISA Security T elephone fraud and long-distance thef t are a serious concern. The i DCS100 provides a strong DISA security system. If an incorrect DISA passcode is entered repeatedly (as is the case with “hackers”), the DISA system can be automatically disabled temporarily . Both the al- lowed number of incorrect p asscode attempts and th[...]

4-12 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Trunk Monitor or Service Observing This feature allows the user who barged in to retain the trunk call after the barged-in on station has hung up . Executive/Secretary Pooling Each keyset may be defined as an executive (BOSS) or a secret ary (SECR) keyset in sys- tem programming. Each ‘[...]

4-13 Hot Line S tations can be programmed to automatically c all a pre-defined station or st ation group whenever that station goes off-hook. A hot line delay timer of 0–2 50 seconds can be pro- grammed to allow suf ficient time to make a different call, i f required. In Group/Out of Group Individuals assigned to a st ation hunt group may tempora[...]

4-14 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Least Cost Routing Least Cost Routing (LCR) is the ability to automati cally select the most cost ef fect ive central office route for the out side number dialled by a ny station. The i DCS100 LCR program in- cludes the following features: y Option to use or not use LCR y Programmable LCR[...]

4-15 Each station can have a designate d music source for playing to callers placed on exclusive hold at that station. Each trunk can have a designated music source for playing to callers placed on hold. This setting is overridden by some of the other sett ings such as station Music-On-Hold (MOH), DDI MOH and UCD MOH. Each UCD group can have a desi[...]

4-16 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Call Forward No Respons e (CFNR) . This is a differ ent feat ure f rom t he norm al Cal l For ward No An- swer and is only used when the forward destination is in a different node of the network. Operation of the feature is the same as the normal Forward No Answer: if the forw arded stati[...]

4-17 Off Premises Extensions (OPX) A single line (tip and ring) extension from a 2SLI card only may be connected to telephone company -provided OPX circuits to remote locations. 8SLI cards and KDB-S LIs do not sup- port off premises extensi ons. Operator Group The operator group can contain up to 32 st ations to answer incoming calls. Calls to this[...]

4-18 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Programmable Timers There are over 50 programmable system timers to allow each inst allation to be customised to best fit the end user ’s application. Recalls Calls put on hold, transferred or camped-on to any station wil l recall to the originat ing st ation if not answered within a pr[...]

4-19 Speed Dial Numbers A library of 1500 sp eed dial numbers may be alloc ated as needed. The system list can have up to 500 numbers and each st ation can have up to 50 numbers. S peed dial numbers are assigned in blocks of 10. Each speed dial number may contain up to 24 di gits. Speed Dial by Directory The system allows the user to look up a spee[...]

4-20 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e NOTE: System Main tenance Alarms are on ly available with a MEM4 card installe d. System Directory Each station, st ation group and outside line can have a directory name up to 1 1 characters. This name will appear on keyset displays to provide addi t ional information about lines and sta[...]

4-21 Trunk Groups Outside lines can be grouped for easy acc ess by dialling a code or pressing a key . There are 1 1 trunk groups available. Uniform Call Distribution (UC D) UCD* is used whenever an organisation expects to have more ringing calls than people (“agents”) to answer them. It prevent s callers fr om receiving busy signals or lengthy[...]

4-22 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Voice Mail: In-band Integration The system uses DTMF tones (in-band signalling) to communicate with any compatibl e voice mail system. S tations can call forward to a voice mail system. When answered, the system will send DTMF tones routing the caller directly to the called station user ?[...]

4-23 Station Features Station Feature Descriptions Add-On Module Add-on modules (AOMs) add to the cap ability of a keyset by increasing the number of avail- able programmable keys. 14-Key AOM (for i DCS Series Keysets) 14 programmable keys with red LEDs can be used for featur e keys, DSS/BLF keys or one-touch spee d dial k eys. 48-Key AOM (for DCS [...]

4-24 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Appointment Reminder Keysets wi th an alarm key can be used like an al arm clock. When programmed for a spec ific time, the keyset will sound a di stinctive ring to remind the user of meetings or appointment s . Alarms can be set for “today” only or for every day at the same time. Up [...]

4-25 An additional option called Follow Me is available. This option allo ws a station user to set a Forward All condition from their normal st at ion to a remote station while at the remote sta tion. T o display the Follow Me cond ition, the TRANSFER (or TRSF) key lights steady red at the station that is forwarded. The TRANSFER (or TR S F) key als[...]

4-26 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Headset Operation Every keyset can be programmed to allow the use of a headset. In the headset mode, the hook-switch is disabled and the ANS /RLS key is used to answer and release calls. Keyset users may turn headset use ON/OFF by keyset programming or more easily by pressing a programmed[...]

4-27 One-Time Do Not Disturb The Do Not Disturb (One T ime) feature is used to stop all calls to a station when the user is on an outside line and does not want to be disturbed for the duration of the call. Upon com- pletion of the call, DND is cancelled and the station is returned to normal service. This fea- ture requires a programmed k ey . One-[...]

4-28 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Pullout Directory Tray A pullout directory tray is conveniently located beneath all DCS (Euro) keyset s. It is used to record st ation directory names and speed dial numbers. Pulse to Tone Switchover When dialling a number on a di al pulse network, a st ation user can dial # and the syste[...]

4-29 Speakerphone Most keysets hav e a built-in speakerphone. The speakerphone enables calls to be made and received without the use of the hand set. The i DCS 28D and 18D models c an have a Full Du- plex S peakerphone Module added. Station Lock With a programmable personal st ation passcode, any k eyset or single line telephone can be locked and u[...]

4-30 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Display Features Account Code Display Calling Party Number Call Duration Timer Conference Information Call for Group Iden tification Date and Time Display Call Logs Dial By Name Call Processing Informa tion Dialled Number Caller ID (CID) Information Enhanced Station Programming Name /Numb[...]

4-31 Caller ID (CID) Informatio n CID information is dependent on the use of display keysets. The following ex plains the dis- plays that are used with CID. Name/Number Displa y A display keyset user can choose to see the C ID name or CID number in the display first when a call is received. Regardless of which is selected to be seen f irst, the NND[...]

4-32 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Calling Party Number When an internal call is received, all display stations show the calling party’ s extension number before the call is answered. Conference Information When a conference is set up, each extensi on and outsi de line number is displayed at the controlling station when [...]

4-33 Outside Line Identification Each line can be identified wit h a name up to 1 1 characters. Incoming calls dis play this name before the call is answered. This feature is helpful when individual li nes must be answered with different greetings. Override Identification If another stati on barges-in on a user’s conversati on, the display will a[...]

4 - 34 Chapter 4 Business Feature s Package 209: Tim Kelly FRI 23 Sep 02:54 Call for 501 202 Mr. Smith Call for 501 706 Local #6 203: Busy CBK MSG CAMP à OHVA from 203 REJECT Conf with 203 John CONF: 202 702 CONF à Transfer to 203 John Call from 201 Operator DO NOT DISTURB ON OFF Sample Keyset Displays Display keysets have a large, easy - to - re[...]

4 - 35 Sample C aller ID Displays 13054264100 702: RINGING This display shows an incoming call from 1 - 305 - 426 - 4100 on Line 702 ringing d irectly at your station. 05/25, 09: 41, 702 CLEAR NND DIAL This display shows the information on the abandoned call list. This call came in on May 25 at 9:41 A.M on line 702. The user can CLEAR the entry. DI[...]

4 - 36 Chapter 4 Business Feature s Package Sample UCD Displays 005 calls in queue now There are five calls currently waiting to be answered by the UCD group. 06 available 04 logged in There are six members in the group. Four of the members are currently logged in. longest wait time is 02:24 The longest call on hold (waiting to be answered) was for[...]

4-37 Sample SMDR Printout SMDR REPORT FOR [SAMSUNG TELECOMS] 03/24/02 11:21 1 2 3 4 5 6 7 8 9 1 2 3 1234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234 ============================================================================================================================ [...]

4-38 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Sample UCD Report UCD GROUP 501 : SALES FROM: SU N 02 Feb 00:00 TO : SUN 02 Feb 0 2:54 CALL STATIS TICS ======== ======= AVERAGE RIN G TIME(TI ME TO ANSWER )...... 00:40 NUMBER O F TIMES A LL AGE NTS BUSY. .... ...00002 AVERAGE TIME IN QUEUE.. ................00:51 TOTAL CALLS RECEIVED ..[...]

4-39 UCD Call Statistics Calls in Queue Now How many calls are currently in queue. This is a real-time statistic and so will not print on a report. Abandoned Calls This shows the number of callers that r eac hed the UCD group, but hung up before being an- swered. A high number probably means that there are not enough agent s available and the wait [...]

4-40 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e This st at istic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to the final destination. c) Calls that are sent to the UCD group but callers hang up before being answered. Longest Queue Time Today This shows the longest call in queue today . The q[...]

4-41 Average Call Time This is an average of all the call durations for the agent. Average Ring Time This is an average of all the rin g times for the agent. See UCD Call S tatistics .[...]

4-42 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e Sample Traffic Report TRAFFIC REPORT FO R [ SAM SUNG ] M ar/2 1/1999 13 :35 ******************** ******** SYSTEM STATISTICS *** ***************** *********** BEGINNING: Mar/15/19 99 00:42 ENDING: Mar/21/1999 13:32 ACTIVI TY SYS TEM TOTAL INCOMING T RUNK CALLS - ANS WERED.. ......... .....[...]

4-43 Traffic Report Overview 1. BEGINNING & E NDING This identifies when the statistics were collec ted. It includes dates and times. 2. ACTIVITY SYSTEM TOTAL Overall summary of traffic i n the system for activities 3 to 13. 3. INCOMING TRUNK CA LLS–ANSWERED These are any incoming trunk calls to the system. These calls are pegged when an swer[...]

4-44 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e 9. TRUNK RECA LLS TO STATION These are trunk calls that were placed on any k ind of hold and recalled a st ation; and also trunk calls that were tran sferred, were not answered, and re called the transferring st ation. This includes members of the operator group that put calls on hold whi[...]

4-45 1. TRUNK A listing of each trunk in the system. 2. TRUNK NAME The names of each trunk as set in MMC programming. 3. ATTA Average T ime T o Answer for trunks (in seconds): ca lculated from the time that ringing voltage is detected at the trunk interface until the tru nk is answered by a station or device in the system. The A TT A is the sum of [...]

4-46 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e 1. OUTSIDE CALL These statistics are for outside calls that r eached these st ation groups regardless of how they arrived there. 2. GROUP Listing of all station group s in the system. 3. ANSD This column is a peg count of all answered trunk calls that rang to the specific group direc- tor[...]

4-47 1. OUTSIDE CALL These st at istics are for out side calls that reac he d individual stati ons or devices regardless of how they arrived there. 2. EXT Listing of all extension numbers in the system. This also includes AA and VM ports. 3. STATION NAME The name for each p articular st ation as set in MMC programming. 4. ATTA Average T ime T o Ans[...]

4-48 Chapter 4 B u s i n e s s F e a t u r e s P a c k a g e 11. INTERNAL S tatistics for internal calls. An internal call made from a station or a st ation device within the system to another station. 12. ANSD This is the number of times an internal call was answered by this specific station. Screened transfers count as an answered internal call. [...]

4-49 Sample Alarm Report ALARM REPORT FOR [iDCS100 SAMPLE ] MAR/24/1999 19:45 ==================== =================== ======================================= M M/DD/YYY Y ERR.T IME ER R.CODE ER ROR DIS PLAY PO SITION ==================== =================== ======================================= 03/14/19 99 16:45: 00 [MJC03] C ID DSP Fault MAP OP[...]

Samsu ng Tele coms (U.K. ) Limit ed Brookside Business Park , Greengate, Middle ton, Mancheste r M24 1GS[...]