Samsung SVMi-8 manuale d’uso

SVMi-8 Technical Manual Release 2.0 ! General Description An overview of the hardware components and a list of software features and their descriptions. ! Installation An explanation of installing the SVMi-8 into compatible DCS telephone equipment. Assembly / Disassembly and optional equipment. ! Programming Overview System Administration and softw[...]

GENERAL DESCRIPTION SVMi-8 Complete Integrated Voice Processing Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. A n y questions conce r ning in f o r mation presented here should be directed to SAMSUNG ELECTRONICS. SAMSUNG ELECTRONICS disclaims all the liabilities for damages arising from t[...]

Publication Information SAMSUNG ELECTRONICS rese r ves the right without prior notice to revise information in this publication for any reason. SAMSUNG ELECTRONICS also rese r ves the right without prior notice to make any changes in design or components of equipment as engineering and manufacturing may warrant. Copyright © 2002 Samsung Electronic[...]

Table of Contents System Overview The SVMi-8 System 1 Auto Attendant 1 Voice Mail 1 System Capacities 2 Hardware Description SBC (SVM Motherboard) 3 VPM Connectors 4 Memory 5 Memory (Alternate) 5 Voice Processing Module (VPM) 6 Software Features Feature List 7 ! System Features 7 ! Auto Attendant Features 7 ! Access Manager 8 ! Voice Mail Features [...]

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1 System Overview The SVMi-8 System The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for the DCS, iDCS 500 and DCS COMPACT II. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicit y . The SVMi-8 may act as an Auto Attendant system only , a Voice Mail System only or both. Out [...]

System Capacities D D e e f f a a u u l l t t R R a a n n g g e e Maximum Ports 4 4 or 8 Maximum Storage Time 9999 days 0 - 9999 days Maximum Subscribers About 1,000 Any number up to 99999999 Message Retention 9999 days 0 - 9999 days T otal Messages per Mailbox 0 - 9999 T otal Message Duration 600 seconds 0 - 9999 seconds 2 System Overview[...]

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2 Hardware Description Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi-8 installs inside the telephone equipment and operates as an integral part of it. The component parts of the SVMi-8 are as follows: SBC (SVMi-8 MOTHERBOARD) SBC stands for Single Board Computer and it is the main circuit card that connects to the DCS CO[...]

Back Plane Connector This is the connector to the phone system. LED Indications There are two LEDs on the SVMi-8 motherboard, the one marked HDD will flash green whenever the hard disk drive is being accessed, the one marked ACT shows the operating status of the card. HDD Access LED The HDD access LED will flash green whenever the memory is being a[...]

MEMORY This device is used for storing the main system program as well as all messages, and prompts. The amount of stor- age time on the hard disk is determined by the size of the drive measured in Mega Bytes (MB). The memory unit consists of a Hard Disk. The current size of this memor y is about 100 hours. The memor y for the SVMi-8 card is availa[...]

VOICE PROCESSING MODULE (VPM) I I M M P P O O R R T T A A N N T T N N O O T T E E : The VPMs used in this product appear very similar to the VPMs in our previous CADENCE product but they are not interchangeable. If the VPMs are not labeled with the letters SEC they will not work in the SVMi-8 product. The VPM is used to: ! Move the digital speech a[...]

3 Software Features The software for the SVMi-8 is installed at the factory . All that is needed is for it to be customized to meet the indi- vidual requirements of each installation. In some cases even this may not be necessary . The SVMi-8 software comes equipped with many useful features to fit a wide range of call processing requirements. SYSTE[...]

! Multiple Language Support ! Operator Access ! Single Digit Call Routing ACCESS MANAGER ! Call Blocking ! Call For warding ! Day / Night Personal Greeting ! Find Me ! Follow Me (Off Premises T ransfer) ! Hold for Busy Station ! Multiple Personal Greetings (9) ! Park and Overhead Page ! Stored T elephone Numbers ! W eekly A vailability Schedule VOI[...]

! Individually Defined Mailboxes and Extensions ! Maximum Number of Messages ! Message Address Verification ! Message Counter ! Message Delete ! Message Delivery Options ! Message Fast Forward ! Message For ward With Append ! Message Length Controls ! Message Pause ! Message Play Order ! Message Replay ! Message Reply ! Message Retention Time by Su[...]

! Subscriber Workload Manager ! Until… Scheduling ! Urgent Messages ! V olume Control ADMINISTRATION FEATURES ! Activity Display ! Administrators Mailbox ! Auto Delete Subscribers ! Automatic Setup ! Back Up And Restore ! Default Operation ! Password Security ! Programming - On Site Or Remote ! Subscriber Database ! System Reports ! V oice Prompt[...]

Feature Descriptions SYSTEM FEATURES Caller ID Compatible If you subscribe to Central Office based Caller ID, the SVMi-8 is compatible. Just as the Caller ID data appears on keysets, so the same information is saved in your voice mail box for each message you receive. This can be used for call back or simply to identify the caller . Expandable The [...]

Recordable System Prompts Although the SVMi-8 contains all the spoken prompts to provide an operational sys- tem, some people may want to add or record some additional prompts. This can easily be done using the built in voice studio. Any prompt in the system can be re recorded. Schedule Table The schedule table automatically controls system mode by[...]

Interruptible Voice Prompts At any time during an announcement or greeting, callers may dial a selection and the SVMi-8 will immediately respond. It is not necessary to listen to all the options if you are a 'power user' and know what you are doing. Maximum Greeting Length The maximum greeting length can be configured for each subscriber [...]

Day / Night Personal Greeting The Night Personal Greeting works in conjunction with the subscriber's Weekly Availability Schedule. During the defined day period SVMi-8 will automatically play the Primary No-Answer Greeting to callers, unless the subscriber is busy on another call and has recorded a Busy Greeting or Call Blocking is set active,[...]

Park and Overhead Page For those users who are frequently away from their desk, the SVMi-8 provides a Park and Page capability . When a subscriber does not answer a call, the subscriber's personal greeting can contain an option to be paged. When the caller elects to have the subscriber paged, the SVMi-8 parks the call and plays a prompt throug[...]

Call Back When listening to your voice mail messages you may press one key to automatically call back the person who left you the message, this call back feature may be allowed for internal calls and / or external calls. Long dis- tance may be either allowed or denied and specific area codes may be allowed or denied. For external calls, Caller ID i[...]

Future Delivery When a subscriber leaves a Self Memo (Reminder), Direct Message (Quick Memo) or any other message for another subscriber , a future deliver y date may be specified. This is particularly useful if you use the 'reminder' feature as a virtual 'to do' list. Delivery Scheduling options are: for a number of hours, 1 to[...]

Message Length Controls Maximum message length can be set for each mailbox. The maximum message length is 166 minutes; however , SVMi-8 ships with the maximum message length set at 16 minutes. Message Pause At any time while listening to your voice mail messages, you can pause the playback. Message Play Order Each mailbox may be set up to play mess[...]

Multiple Subscriber Mailboxes Multiple subscribers may simultaneously logon to the same mailbox and access messages. All mailbox functions are available to each subscriber . Message playback is distributed. The first sub- scriber logged on will hear the first message. The second subscriber will first hear the second message, and can access the firs[...]

Self Memo / Reminder Easily and quickly leave a reminder in your own mailbox. This virtual notepad is available wherever there is a phone, and can be set for immediate or future delivery . This makes them useful for keeping track of your entire workload to schedule or serve as reminders for meetings. Self Memo / Reminder Categories If allowed by th[...]

Password Security All administration is under password control to prevent unauthorized access. Programming - On Site Or Remote Many of the commonly accessed programming options are accessible from a touch tone telephone. This makes routine administration easy and convenient. Subscriber Database A database of subscribers can be viewed at the adminis[...]

Playback Header Prompt Each response recorded by a caller in a VoiceForm session can be prefaced by a playback header prompt which links the response to the question. This feature helps in transcription of caller responses by providing reference markers within the caller's total response. With playback headers, when a caller skips a question, [...]

SVMi-8 Installation Table of Contents Installing the SVMi-8 Card in the Phone System 3 Installing the SVMi-8 in a DCS COMPACT II 3 General 3 ! System Resources 3 ! DCS COMPACT II Hardware Compatibility 3 ! DCS COMPACT II Software Compatibility 3 Inspection 3 Removing the Cover 3 Inserting the Card 3 Installing the SVMi-8 in a DCS 4 General 4 ! Syst[...]

Installing Individual SVMi-8 Components 6 Installing a Voice Processing Module 6 Removing the Plastic Housing (If Applicable) 6 Installing the VPM 6 Installing or Removing the Hard Disk Drive 6 Removing the Hard Disk Drive (HDD) 6 Installing a Hard Disk Drive 6 Installing or Removing a Compact Flash Adapter 7 Removing the Compact Flash (CF) Adapter[...]

1 Installing the SVMi-8 Card in the Phone System The SVMi-8 card can be installed in the DCS, DCS COMPACT II or iDCS 500. Because the installation instructions are slightly different for each product please follow the section below that corresponds to your particular DCS product. We are aware that in the past many DCS phone systems have been instal[...]

ered by touching a ground point such as the cover of the KSU Power Supply . When you have done this then check the power switch on the left-hand side of the KSU and ensure that the switch is in the OFF position. Next position the SVMi-8 card in the grooves of the card guide, and gently slide the card in until it makes contact with the connector . P[...]

Installing the SVMi-8 in an iDCS 500 GENERAL ! SYSTEM RESOURCES For the purposes of assigning system resources the SVMi-8 card consumes the equivalent system capacity of 8 keysets. ! iDCS 500 HARDWARE COMP A TIBILITY No special requirements. ! iDCS 500 SOFTWARE COMP A TIBILITY All versions of the iDCS 500 software are compatible with the SVMi-8. IN[...]

2 Installing Individual SVMi-8 Components Installing a Voice Processing Module Each SVMi-8 comes with one VPM installed. Adding new VPMs is as simple as plugging them in. There is no special programming to do, the card will be recognized when the system powers up. Removing the Plastice Housing (If Applicable) The SVMi-8 is protected by a plastic ho[...]

3. Position the Voice Mail card with solder side up, so that the holes in the card line up with the studs on the HDD adapter . 4. Insert the 4 screws, and tighten until snug. DO NOT OVERTIGHTEN. 5. Replace the plastic cover (if the Voice Mail card is to be installed in a DCS or iDCS 500). 6. Replace the SVMi-8 in the phone system. Installing or Rem[...]

3 SVMi-8 Set Up with DCS Phone Systems This section provides the additional steps required to set up the SVMi-8 card for operation in all the DCS telephone system products. Included here is information regarding the software set up for the phone systems. After inserting the SVMi-8 card and turning the power on there are some key system options that[...]

TESTING THE HARDWARE 1. Call each SVMi-8 port individually and confirm that SVMi-8 answers. 2. Call group 529 / 549 and confirm that SVMi-8 answers. If steps 1 and 2 above proved to be successful you have completed the installation and setup of the SVMi-8 hardware. Y ou are now ready to begin programming the SVMi-8 Voice Mail/Auto Attendant system [...]

4 Connecting Optional Equipment There are two ports available on the front of each SVMi-8, a serial interface (the serial port on SVMi-8 is the 9 pin male connector), and a parallel interface. All the possible peripheral connections will be to one of these ports. The possible connections are: Serial Communication (PC Connection) The serial communic[...]

When this is complete press ‘Ctrl + L ’ two or three times to refresh the screen and you should see the SVMi-8 Status Screen. Y ou are now ready to program the system. ! FILE TRANSFER The Serial Port is primarily designed as a programming interface but may be used to transfer files using the commands XX (transmit file) and RX (receive file). Wi[...]

We recommend that you use HyperT erm to connect to the SVMi-8. The HyperT erm settings are listed in the previous section. Parallel Port The parallel port on SVMi-8 is used for UPLOADING (sending) and DOWNLOADING (receiving) files to and from the SVMi-8. This connector is designed to connect to a Zip Drive. ST A recommends the use of a Zip drive, b[...]

1 SVMi-8 Programming Overview Table of Contents Auto Configuration 3 Quick Setup 3 System Administration 3 The Subscriber 3 The System Administrator 4 The Applications Administrator 4 Programming Methods 5 The Screen Interface 5 Knowledge Requirements 5 Equipment Requirements 5 Using the Screen Interface 6 ! Logging In 6 ! Getting Help 6 ! Screen M[...]

Programming Categories 10 Subscriber Options 10 SVMi-8 Administration Options 10 DCS / DCS COMPACT II / DCS 500 Related Options 10 MMC Listing 10 ! DCS COMPACT II 10 ! DCS 11 ! iDCS 500 11 SVMi-8 Directory Structure 12 The Table Files 12 Prompts 12 Messages 12 Mailboxes 12 Defaulting the Configuration 12 T able of Contents 2 3 4[...]

1 Auto Configuration The SVMi-8 has been designed to simplify the installation procedure and minimize set up time. The following have been automated. ! An extension is created for every extension on the system. This means that the automated attendant will imme- diately recognize all extensions and groups in the equipment. ! A mailbox is created for[...]

The System Administrator The installing T echnician or System Administrator has ultimate authority over the operation of the SVMi-8 system and can set or change all the options that require specialized knowledge. It is the responsibility of the installing T echnician to install and program the SVMi-8 to suit the customer’ s require- ments. This i[...]

2 Programming Methods Data may be entered and changed in the SVMi-8 by three methods. These are, the Screen Interface, DTMF System Administration, and DTMF Subscriber Administration. The Screen Interface Most of the programming is achieved using a PC attached to the SVMi-8 serial port. This makes use of a graphical user interface (GUI), and is cons[...]

Using the Screen Interface After connecting the terminal equipment press ‘Ctrl+L' to clear and refresh the screen. Y ou will see a status of the current operating condition including the status of each port and some general system data. The main screen looks like this and shows port activity and general statistics. Logging In T o log into th[...]

Screen Movement Keys T ab Moves Cursor to NEXT Field or Line (Wraps Around) Ctrl + Q Moves Cursor BACK to Previous Field or Line Arrow Keys Move Cursor Between Fields or Lines in Arrow Direction Ctrl + T Moves Cursor to TOP Field on Screen Ctrl + B Moves Cursor to BOTTOM Field on Screen Ctrl + U Page Up, Displays Previous Page/Screen Ctrl + D Page [...]

Edit System Prompts This allows you to create or edit system prompts. ! Call the SVMi-8, and access the System Administration Menu. ! Press 1 to edit system prompts. ! Follow the spoken instructions to edit system prompts. At the very least you will probably need to create the following: ! Day Greeting = Prompt 1001 ! Night Greeting = Prompt 1002 ![...]

3 Holiday Mode 4 Emergency (Bad Weather) Mode 5-99 Any additional modes that you may create 0 Automatic Scheduling - automatically follow the system Schedule T able Programming Methods 9[...]

3 Programming Categories When programming the SVMi-8 there are three types of data: Subscriber Options, SVMi-8 Administration Options, and Phone System Options. Subscriber Options These are the options entered by a subscribe r , that control the individual behavior of their mailbox. The instructions for this can be found in the SVMi-8 System User G[...]

# DCS MMC 110 MMC 207 MMC 308 MMC 309 MMC 408 MMC 501 MMC 601 MMC 701 MMC 722 MMC 723 MMC 724 MMC 727 # iDCS 500 MMC 110 MMC 207 MMC 308 MMC 309 MMC 408 MMC 501 MMC 601 MMC 701 MMC 722 MMC 723 MMC 724 MMC 727 Programming Categories 11 MMC 7 5 0 MMC 7 5 1 MMC 7 52 MMC 7 53 MMC 7 54 MMC 7 55 MMC 7 56 MMC 7 57 MMC 7 5 0 MMC 7 5 1 MMC 7 52 MMC 7 53 MMC[...]

4 SVMi-8 Directory Structure The TABLE Files (*.TBL) All customer configuration is located in the Dta *.tbl files. Block.TBL All block parameter data. Schedule.TBL The schedule table is not a block, so its data is stored separately in this file. SiteInfo.TBL Useful customer data entered in "Site Information" off of the Main Menu. Messag[...]

1 SVMi-8 Programming Reference Table of Contents System Main Menu 3 Open Block Table 4 Save Application 4 Schedule Table 5 Subscriber List 6 System Wide Parameters 7 Voice Studio 11 Operating Utilities 12 Port Activity 16 Override Mode 18 View System Reports 18 Site Information 22 Status Screen 22 Explanation of Default Configuration 24 Application[...]

! Mode Specific Event Pointers 27 ! Template Blocks 27 Block Types and Descriptions 28 Announcement Block 28 AudioText Librarian 30 Bye Block 34 Directory Block 35 EClass Block 39 Extension Block 47 List Block 57 Mailbox Block 61 MClass Block 68 Menu Block 74 Mode Block 81 Query Block 83 Speak Block 87 Station Block 87 Appendix 94 T able of Content[...]

1 System Main Menu The following section provides in-depth definitions and descriptions of all the programmable fields within the SVMi- 8 software. Some fields are not accessible in the SVMi-8. If you cannot put the cursor on them you can not change them. T o access the System Main Menu, from the Status screen press [ESCAPE] and enter the password,[...]

Open Block Table T o Open a Block T able, from the System Main Menu select OPEN BLOCK T ABLE and press ENTER. The Block T able is used for building SVMi-8 call routing applications. This is the most frequently accessed area in the SVMi-8 and determines its behavior when it is routing calls. All the prompts and options offered to callers are program[...]

Schedule Table The Schedule T able determines when the SVMi-8 will automatically change Modes. A mode is a set of operating rules for a specific situation, like day mode or night mode. These changes may be based on Port Number , Date or Day of Week, and T ime of Day . The Schedule T able contains one record for each scheduled change. This selection[...]

Ports Column The port number (1 through 8) sets a mode change for a particular port. If there are no other entries in the Schedule T able for this port, it will run the specified mode continuously . If this field is set to All, this entr y will be used by all ports which do not have specific port entries. Date Column Month and day of month (mm/dd) [...]

Entering a New Subscriber T o enter a new subscriber , highlight a blank line and press ENTER. T ype in the subscriber’ s last name, enter a comma (,) and type the subscriber’ s first name. Press ENTER and then type the extension and mailbox numbers for this sub- scriber . SVMi-8 automatically creates the extension and mailbox for the subscribe[...]

System Timers Screen Timeout This is the time before the administration screen will revert to the port status screen. Daily Maintenance Time This is the time when SVMi-8 performs routine daily maintenance. Daily maintenance will save the system tables and perform message purging (Voice Mail or Announcement features). Inputs must be speci- fied in 2[...]

Subscriber Admin This effects only the GUI and allows access only to the following: Subscriber List, Display User Log, and Status Screen. Voice Files Min Recorded Length This parameter sets the minimum record time that is to be considered valid. It is specified in hundredths of seconds. A setting of 50 means 0.5 seconds or 500 milliseconds. The def[...]

Multilingual Voice Prompts Support The Multilingual Voice Prompt Support page shows a list of all installed languages. Languages are defined by Language and Locale (or dialect). The two fields on this page that you can edit are: Key Code The key code is the digit entered by the caller and used by the SVMi-8 to identify a language selection. This ke[...]

Voice Studio T o access the Voice Studio, from the System Main Menu select VOICE STUDIO and press ENTER. The Voice Studio is an utility for recording custom prompts and announcements. A series of dialog screens will lead you through setting up your system for recording. Y ou will be asked the following questions. The Telephone Extension The telepho[...]

Text Space is provided for entering the text of the Prompt or Announcement to be recorded. Use this space to pro- vide information on the intended usage of the recording. The entered text has no effect on the actual recording. However , it is recommended that the recording be the same as the text to make later editing or re-recording easier . Note:[...]

Display Error Log This is a log of all system errors and other information including startup and System Daily Maintenance. The infor- mation supplied in this log includes: SVMi-8 breeding mailbox, lost message file recovered, SVMi-8 shutting down and other system information. During system maintenance this log will be truncated. Only the most recen[...]

Clear Report Count This clears all report counters. Report counters can be found throughout the SVMi-8 block definitions and on the Status Screen. This will not clear the total run time display in System Wide Parameters. Backup and Restore This is a series of dialog boxes that will take the System Administrator through the process of backing up or [...]

D: This will perform a back up and save the files on the Zip drive connected to the SVMi-8 parallel port. Starting the File T ransfer Press 'Ctrl + W'. AFTER THE FILE BACK UP PRESS THE RED RESET BUTTON ON THE SVMi-8 TO RESTART THE SYSTEM. ! R R E E S S T T O O R R E E File Selection Dialog The System Administrator can select the type of f[...]

Port Activity This screen provides the System Administrator the ability to observe, port specific, line by line system activity in either real time (as it happens) or through the SVMi-8’ s Activity Log (if it's already happened). This activity contains detailed information for both subscriber and public caller , call sessions. Refer to the P[...]

SHELL [any valid DOS command] Shells out to DOS command screen, executes any valid DOS command. Returns to the Port Activity screen upon completion of command. If no command is given, remains at DOS command prompt until user types "Exit" to return to Activity screen. STATUS Displays system information including: mode and "status numb[...]

Override Mode The Override Mode bypasses control of the Schedule T able. This allows the System Administrator to immediately put a single port or group of ports in a specific mode. This override will stay active, on the specified ports, until the System Administrator reasserts the automatic schedule. The Override Mode can be activated remotely by t[...]

Minutes T otal minutes callers were connected to an application type. % TT The total percentages of callers connected to an application type. Application Call Distribution A bar chart of the different applications and the percentages of calls each application serviced. IntraAppls is Intra-application which represents the callers who accessed more t[...]

By Call Code (Call Distribution) Displays activity by all types. Reporting Indicates the report period. This is the date beginning when the Report Counters were last cleared and ending at the current date. Created: The date and time the report was actually created. Calls The total number of calls listed by each Call Code. %TC The percentage of the [...]

Port Utilization by Port Number A listing of the ports and the percentage of calls handled by each port represented by a bar chart. By Day of Week (Port Utilization) Displays call activity by day of week. Reporting Indicates the report period. This is the date beginning when the Report Counters were last cleared and ending at the current date. Crea[...]

Site Information This screen menu allows the System Administrator access to helpful information about the site in which the SVMi-8 is installed. This information becomes very useful long after the system installation has been completed. These are only memo screens but it is recommended that these screens be filled out for all sites. Having a record[...]

System Activity Calls To - Date The total number of calls that the SVMi-8 has processed. Average Calls per Week The average number of calls per week averaged over all weeks. Directory Accesses The total number of callers that have accessed the directory . Times All Ports Busy The total number of times all ports have been busy . Number of Subscriber[...]

2 Explanation of Default Configuration Application Design Creating an application consists of linking the appropriate Blocks into a set of Call ControlPaths which, for a particu- lar caller , or group of callers, represents a Call Routing Solution. The number of ControlPaths, needed to establish a satisfactory Routing Solution, depends upon how man[...]

Important Basic Concepts Blocks Blocks are the components used to build your individual customer application. All call flow is programmed using these blocks. Each block type has a specific function, and can be chained together with other blocks to provide a complete call processing solution. There are 13 blocks available in the SVMi-8. They are the[...]

Station Block The station block is responsible for dialing. When the SVMi-8 dials or transfers any calls it uses a station block. All devices accessible via T ouch-T o ne dialing in SVMi-8 use at least one of these. Each contains the call progress information to monitor and process calls to the associated device(s). Extension and Mailbox Objects On[...]

TYPE, is the type of Block to pass control to, there are five types of ACTIONS: GOTO, TRANSLA TE, P ASSWORD then GOTO, SEARCH ON, and FILE. The T ARGET is the Name of the Block to pass control to next. Modes At any time of the day the SVMi-8 system is in a specific operating mode. This may be as simple as Day Mode (business hours) or Night Mode (bu[...]

3 Block Types and Descriptions Announcements Block Description An Announcement Block contains recorded voice information. Each block may contain up to 15 minutes of recorded voice information for playback in an audiotext application. After playing the announcement, control is passed to the target of the NEXT pointer . This is either another announc[...]

Announcement The name of the announcement. A block name can be any alphanumeric string up to 16 characters long (including spaces). A block name may not be the same as another block name. ANN Number The number representing this announcement. It may not be the same as the number of any other announcement. This range of numbers is a different range f[...]

Operating Mode Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day , Night or Holiday . This field does not set the operating mode for the system, that is done in the Schedule T able. This selection allows you to program different destinations called event pointers [...]

Library Administration AudiotextLib The name of this block. A block name can be any alphanumeric string up to 16 characters long (including spaces). A block name may not be the same as another block name. Max Ann Length The maximum recordable length, in seconds, of any announcement created via access through this Librarian. Values may be from 1 to [...]

Caller Interface Wait for Caller Entry This is the number of seconds, from 0 to 20, SVMi-8 waits for an entr y after the caller has been prompted to replay the announcement. The time begins at the end of any prompt that requests an entry from the caller . Repeat Pmts if NO Entry Indicates the number of times, from 0 to 9, the replay prompt is repea[...]

Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day , Night or Holiday . This field does not set the operating mode for the system, that is done in the schedule table. This selection allows you to program different destinations called event pointers for each mode. P[...]

USER-EXIT Pointer The next block to go to when the administrator is done recording an announcement. It is rec- ommended that the named block be the MENU Block that control was transferred from, to allow the administrator to record another announcement. Open Audiotext Announcements Open Audiotext Announcements This field is a navigation facility . P[...]

Directory Block Description A Directory Block defines necessary information about how the system Dial-by-Name Directory will function. Note that in order for the directory feature to work the included subscribers must have recorded their names and entered DTMF values for them. This information includes the maximum number of digits the caller may en[...]

Search Controls Maximum Number Of Matches The number of names played to the caller if more than one name matches the entr y . The number can be between 1 and 8. Search Based on First Name When an extension is set up, generally people are listed by last name, comma, and first name. This parameter determines which part of the name (label) that will b[...]

T o use a custom prompt, highlight the prompt number to be changed, enter the new number , and press ‘Ctrl + O’ to bring up the Prompt T ext Generator . Enter the desired prompt text and press ESCAPE to return to the directory screen. Y ou must go into the Voice Studio and record the custom prompt before it can actually be used. Directory Contr[...]

Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day , Night or Holiday . This field does not set the operating mode for the system, that is done in the schedule table. This selection allows you to program different destinations called event pointers for each mode. P[...]

EClass Block Description The EClass (Class of Service) Block is an expansion or extension of ser vice parameters which pertain to an Extension Block. All extension blocks are associated with one Eclass Block. Eclass Blocks specify the voice prompts and operating parameters to be used when transferring calls to Extension Blocks and what to do in the[...]

Retries on Invalid The number of times from 0 to 99 that the SVMi-8 will allow the caller to re-enter his password if an invalid password was entered. Repeat on No Entry The number of times from 0 to 9 that the SVMi-8 will repeat prompts, if no entr y is made by the caller . This only effects prompts associated with the ECLASS Block. System Caller [...]

Transfer Prompts Target herald Prompt The prompt # that plays during a transfer . By default this is "transferring to…". Forward herald Prompt The prompt # that plays when a call is forwarded. By default this is "for warding to…". Blind transfer Prompt The prompt # that plays during a blind transfer . By default this is &quo[...]

Digits and Prompts Accept Call This is the digit a called party enters to indicate they will accept the call during a screened transfer . Allowable digits are 0-9. The prompt # indicates the prompt that will play to the called party to remind them of the digit selection. Redirect Call This is the digit a called party enters to indicate they wish to[...]

On Hold Information Messages Announce Hold Position The system will advise the caller of his position in the hold queue when selecting to hold for a busy extension, there are two parameters for this feature. 1st - The Hold position will be played when the caller first begins to hold. 2nd - The Hold position will be played each time the SVMi-8 attem[...]

0 All Internal Zones 1 Internal Zone 1 2 Internal Zone 2 3 Internal Zone 3 4 Internal Zone 4 5 External Zone 1 6 External Zone 2 7 External Zone 3 8 External Zone 4 9 All External Zones ✱ All Zones Overhead Paging Controls Repeat Pick Up Instructions The number of times SVMi-8 will announce the call over the paging system in suc- cession. PBX Rec[...]

Outcall Authorizations On Premise (Y/N) Set to 'Y' to allow the subscriber to make on-premise Outcalls. The On Premise Station T ype— Station type to use for on-premise out calls. If left blank, SVM will automatically select a Station type. Press ENTER to bring up the T arget Generator . Select a new or existing Station type from the T [...]

Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day , Night or Holiday . This field does not set the operating mode for the system, that is done in the schedule table. This selection allows you to program different destinations called event pointers for each mode. P[...]

NO-ENTRY Pointer This is the Block to go to if no entry is made within the ECLASS Block when prompted. INVALID Pointer This is the Block to go to if an invalid entr y is made within the ECLASS Block when prompted. QUE-FULL Pointer The next Block to go to if the number of callers allowed to hold in queue is exceeded. (See Max in hold queue parameter[...]

Extension The name of this block. A Block name can be any alphanumeric string up to 16 characters long (includ- ing spaces). A Block name may not be the same as another Block name. MBX, EXT or LIST Numbers may not be duplicated within the same group. SVMi-8 stores the subscriber name in 'last name, firstname' field. When entering the subs[...]

answered. If the call is not answered it will be routed to the destination specified in this extension block's call direc- tor , for the no answer event. Supervision Level This sets the type of transfer that this extension block uses to transfer callers. Press ENTER at this field to bring up a pick list with the following options: NONE (Blind [...]

Authorizations Blocking Allowed Call blocking will prevent any calls from being transferred to your extension or designated loca- tion. Y ou may think of it as a DND feature. It will override all call transfer instructions (follow me, forward, find me etc.), but it will not override call screening. A 'Y' in this field allows the Subscribe[...]

external location. When this feature is activated, SVMi-8 will perform a full (super vised) transfer . If there is no answer at the designated location the caller will be returned to voice mail. Stored Phone Numbers Allowed This allows the subscriber to enter a list of up to 9 personal phone numbers where the subscriber can be reached. Examples of [...]

Greeting Number Recorded Greeting Numbers When a subscriber is using the 'Basic' greeting type, different greetings will play depending on different call coverage conditions. When a subscriber has the ‘Basic’ greeting enabled, they will be able to access and program the Personal greeting menu from their telephone. There are 9 personal[...]

Caller Options Processor Greeting T wo greeting options are available in the SVMi-8 Extension Block. They are NONE and BASIC. If the greeting is NONE, the subscriber may not record a greeting in their extension (they may however , if allowed, record a mailbox greeting). The caller will be played a list of caller options that match the selections th[...]

Call Director Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers' T argets are active. Each Operating Mode is given an unique Number by the system. Valid numbers are 01 - 99, and are assigned in sequence as new Modes are created. Pressing ENTER at this field opens a T arget Generator , from which an existi[...]

MESSAGE Pointer This causes SVMi-8 to go directly to the designated Block if the caller chooses to leave a mes- sage for this extension. The target is usually a MBX Block. However , it may be another EXT or DIAL Block. If left unspecified in this block, and the <MSG> pointer in the EClass block associated with it is set, SVMi-8 will attempt t[...]

Activity Counters This page will keep track of this extension blocks activity . It contains the following statistics. T otal shows the total number of calls this Block has processed during the period specified in the following range. From - To Indicates the period, from the date when the Report Counters were last cleared, until the current date. Ap[...]

Left Message The number of calls processed by this Block, during which the caller chose to record a voicemail message, and the percentage of the total calls this number represents. Operator The number of calls processed by this Block, during which the caller elected to go to the Operator , and what percentage of the total calls this number represen[...]

List The name of this block. A Block name can be any alphanumeric string up to 16 characters long (including spaces). A Block name may not be the same as another Block name. MBX, EXT or LIST Numbers may not be dupli- cated within the same group. General Parameters List Number The number representing this LIST . It may not be the same as the Number [...]

Activity Msgs Distributed The total number of messages distributed to list members during the period specified in the range below . From - To: Indicates the period from the date when the Report Counters were last cleared till the current date. List Members This page contains a list of the mailboxes, that messages left in this list, mailbox will be [...]

Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers' T argets are active. Each Operating Mode is given a unique Number by the system. Valid numbers are 01 - 99, and are assigned in sequence as new Modes are created. Pressing ENTER at this field, opens a Pointer Mode T arget Generator , from which an existin[...]

Mailbox Block Description The Mailbox Block is used to implement the Voice Mail messaging features on SVMi-8. It also controls the operating characteristics specific to an individual mailbox such as whether the Mailbox is announce only or if the subscriber has Mailbox Administration capabilities. This Block maintains the message notification detail[...]

Extension The Extension number to which the mailbox belongs. T o edit this field, press ENTER to bring up the T arget Generator . Select and open Extension. Choose a new or existing Block from the T arget Generator pick list and press ENTER. Press ‘Ctrl + O’ to review or edit the chosen Block. MCLASS This is the name of the mailbox class of ser[...]

Authorizations Forced Messages Allowed This option makes the mailbox capable of sending Forced Messages. For ced Messages are messages that have either "Reply Required” or Delivery Imperative. When a message is designated as Reply Required, the messages recipient MUST reply to the message before the message can be saved or deleted. When a me[...]

Message Alert Controls (Notification) Message Alert allows the subscriber to be notified at an alternate number (home, cell phone, etc.) of any new mes- sages in their mailbox. Alert On A 'Y' in this field enables Message Alert capabilities for this mailbox. An 'N' disables the Message Alert feature. This parameter setting may b[...]

Pager Notification (Beeper) Pager Notification Enabled A 'Y' enables the pager notification of new messages received. An 'N' disables this option. Notify on Urgent Message Only Alerts the subscriber only if the message left was designated as urgent. Station The type of station block to use for pager outdials. Press ENTER to brin[...]

Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers' T argets are active. Each Operating Mode is given a unique Number by the system. Valid numbers are 01-99, and are assigned in sequence as new Modes are created. Pressing ENTER at this field opens a Pointer Mode T arget Generator , from which an existing M[...]

Activity Counters This page will keep track of this mailbox blocks activity . It contains the following statistics. Three columns of statis- tics exist, Outside or Public callers, Call from other subscribers and T otals. Mailbox Access Count The number of times someone other than the subscriber ('Public Callers') accessed this Mailbox and[...]

MClass Block Description The MClass (Class of Service) Block is a block containing many general parameters effecting Mailbox or List Block. Each MClass Block may be associated with one or several subscriber mailboxes (Mailbox Blocks) or List Blocks. This information includes the maximum length of a mailbox number , the number of days' messages[...]

Public Caller Interface Wait For Caller Entry This is the number of seconds, from 1 to 99, that the SVMi-8 waits for an entr y during the message editing and message retrieval operation. The time begins at the end of speaking the prompt that requests an entry from the caller . Upon entry of the first digit, the time is reset so that the caller has [...]

Message Notification and Delivery The following programming parameters can be entered for Message Alert (being called at a designated number and notified of new messages) or Pager (notification by beeper). Port To Use The port used for notification. Enter specific port numbers (eg. 1,2,4) or a range (eg. 2-4). Number of Attempts The number of attem[...]

Long Distance Station Type Station block type to use for long distance call backs. Press ENTER to bring up the T arget Generator . Select a new or existing Station Block and press ENTER. Press ‘Ctrl + O' to review or edit the selected Block. Leave this field blank for SVMi-8 to auto select. Excepted Area Codes These 10 spaces are used to spe[...]

Prompt for Call Back By default this prompt is "T o request a callback, press '3'". It may be changed to any other system prompt or you may replace it with a custom prompt. Prompt for Phone Number By default this prompt is "Enter the telephone number where you can be reached". It may be changed to any other system prom[...]

Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers' T argets are active. Each Operating Mode is given an unique Number by the system. Valid numbers are 01 - 99, and are assigned in sequence as new Modes are created. Pressing ENTER at this field opens a Pointer Mode T arget Generator , from which an existin[...]

Menu Block Description The Menu is used to speak something to the caller , collect a caller's DTMF entr y , and pass control to another Block. A menu can accept entries from 1 to 10 digits in length. The Menu performs a search operation to match the caller ENTRY . For example, a Menu prompt may be, "Y ou may dial an extension directly or [...]

KEY The search is based on input that has been stored in the KEY register that existed upon entry to the cur- rent MENU Block. After all <TRANSLA TION> operations have been performed and a match has been found, the new search value is stored in KEY register for later use. Store INPUT In Store the input to this menu in the CID, FwdID, TRUNK ca[...]

Repeat Prompts if NO ENTRY Indicates the number of times, from 0 to 9, the menu prompts are repeated, if no entry is made by the caller . Retry if INVALID Condition The number of additional attempts that this MENU allows if the caller makes an invalid entry . The allowable inputs are 0 - 9. When retries are exhausted, the SVMi-8 will exit the MENU [...]

INPUT from This is a display only field, referencing what Input Source this Menu is using. See 'Input From...'. Event Pointer T o make changes to the No-Entry , Invalid, and Faxcall Pointers, highlight the field and press ENTER to bring up the T arget Generator . Highlight and open the appropriate Block type. Select a new or existing Bloc[...]

Action Column When searching for a match to a caller entry or for a particular pointer , SVMi-8 follows a consistent sequence. MENU Blocks require a more elaborate search than other Blocks. However , the pattern is consistent. It looks for the most specific match. A direct digit match on an INPUT value takes precedence over a wild card match. Also,[...]

Type Column Represents the three character pneumonic for the type of Block targeted. Below are a few examples: MBX represents Mailbox EXT represents Extension MNU represents Menu Target Name Column Specifies the block to pass control to when the Input value is matched with the input from the defined input source. Select a Block type from the T arge[...]

Activity This page shows the activity for this mailbox from the time the statistics were last set in Main Menu / Operating Utilities / Clear report count to the present time. Statistics include: Abandoned Calls Callers who hung up while in this menu. Admin Count The number of times an administrator accessed the system from this menu. Total Count Th[...]

Mode Block Description A Mode block exists for each operating mode. An operating mode is defined by a combination of port(s) and time. It can be as simple as Day or Night mode, or more complex (e.g. a special mode that is in effect for port 2 and 3 between 9.23 AM and 7.41 PM on Mondays and Wednesdays). The MODE Block is the entry point into the ca[...]

General Parameters Mode Number The number is identified with the name of the mode. Salutation Prompts The prompt numbers to be spoken when SVMi-8 answers a call in this mode. The prompts are only spoken if the call uses the NEXT pointer or is a Direct T runk (DT) call. The prompts are spoken in sequence beginning with prompt-1. These should include[...]

Query Block Description Query Blocks are used to create a "voice questionnaire". The SVMi-8 can be configured to ask the caller a series of questions, record the caller's voice responses and combine the responses into single, or multiple, voice message(s) that is (are) placed into one, or more, specified mailbox(es). Common applicati[...]

Exit Prompt This prompt is given after the response has been recorded. It may simply say "Thank you" to acknowl- edge the response or prompt the caller to enter DTMF tones to playback, change, or confirm their response. Error Prompt This prompt is played if a system error occurs. The most common error condition is that the message storage[...]

Digit Assignment Digit to Playback Response The DTMF digit that causes SVMi-8 to play back the voice response, just recorded, to the caller . Digit to Change Response The DTMF digit that will cause SVMi-8 to repeat the quer y and allow the caller to change his response. Digit to Confirm Response If this is set to a valid DTMF digit, SVMi-8 will aut[...]

CallDirector Event Pointers T o make changes to the Event Pointers, highlight the desired pointer and press ENTER to bring up the T arget Generator . Highlight and open the appropriate Block type from the T arget Generator pick list. Enter the Group Number . Select a new or existing Block and press ENTER. Press 'Ctrl + O' to review or edi[...]

ERROR Count The number of calls processed by this Block which encountered a condition which SVMi-8 could not recognize, or were terminated due to a processing error , and what percentage of the total calls this number repre- sents. NEXT Count The number of calls processed by this Block, during which the Block completed its function and the caller w[...]

Matching Dial Strings There are two ways for the SVMi-8 to select a station block. The station is specifically selected by a Mailbox or Extension Block or Automatic selection. This Matching Dial String area is where the automatic selection takes place. If a Station Block has not been explicitly assigned to a phone num- ber , SVMi-8 will search all [...]

Transfer Controls Simultaneous Xfers-Y/N Set this parameter to 'Y' to allow more than one port to transfer to the same station simultaneously . This applies to blind transfer conditions only . Station groups and operator positions are examples of "Y es" situations. Internal Station Not used. Monitor Transfers Not used. Message W[...]

The Call Progress T rain routine fills in values (depending on the four conditions above) on pages 2 and 3 of the Station Block as follows: Page 2 Settings: Maximum Sound and Silence Delay Before Returning Sound and Silence Filters Sound and Silence T olerance Page 3 Settings: Busy Signal Classification Ring Signal Classification T T h h e e f f i [...]

Maximum Sound And Silence Continuous Noise The maximum continuous noise before assuming an error (measured in milliseconds). This value is assigned during call progress training. It should not be changed without good reason. Continuous Silence The maximum continuous silence before assuming an error (measured in milliseconds). This value is assigned[...]

2nd Silence Tolerance Above: … (%) Amount the second silence can var y upward from some accepted level with- out breaking cadence. 2nd Silence Tolerance Below: … (%) Amount the second silence can var y downward from some accepted level without breaking cadence. T T h h e e f f i i e e l l d d s s o o n n t t h h i i s s p p a a g g e e s s h h [...]

Ring Signal Classification Ring Type Sound Length T ype 1 rings have a sound longer than this, type 2 are shorter (measured in milliseconds). This value is assigned during call progress training. It should not be changed without good reason. Maximum Type 1 Silence Maximum length of silence to be part of a T ype 1 ring signal (measured in millisecon[...]

4 Appendix Special Characters Used When Writing Dialing Instructions These characters perform special functions when embedded in any dialing string: & - This is a flash-hook which is critical for signaling on analog systems. , - The comma is a one second pause. - The backslash is a four second pause. T - "T" tells the port to switch[...]