Siemens HIPATH HIPATH 1190 manuale d’uso

HiPath 1100 HiPath 1120 HiPath 1150 HiPath 1190 System T elephones optiP oint 500 econom y optiPoint 500 basic optiPoint 500 standard optiPoint 500 advance User Manual oi.book Seite 1 M ittwoch, 16. August 2006 8:41 0 8[...]

Introduction 2 Intr oduction T he HiP ath 1 1 00 family consists of the f ollowing s y stems: HiP ath 1 1 20, HiP ath 1 1 50 and HiP ath 1 1 90. The f eat ures and operation of these s ystems ar e very similar . Their dif f erenc- es stem from t heir capability regarding the number of e xtensions, external lines and op- tional modules a v ailable. [...]

Introduction 3 Important Notes The inf ormation in this document pro vides only general descriptio ns of the f eatures. The act ual feat ures ma y not correspond e xactly to the descriptions herein and, furthermore, they are subject to c hanges to the extent that products continue to be dev eloped. The selection of f eatur es to be pro vided is not[...]

4 Introduction Introduction Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This User Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Trademarks . . . . . . . . . . . .[...]

5 Introduction Switching to Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Switching to a Head set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Ending a Ca ll . . . . . [...]

6 Introduction Functions used for Receiving Calls . . . . . . . . . . . . . 51 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Answering a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

7 Introduction Miscellaneous Functions . . . . . . . . . . . . . . . . . . . . . . 77 Changing the Password for the Electronic Lock . . . . . . . . . . . . . . . . . . 77 Electronic Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

8 Introduction Special functions for ISDN lines . . . . . . . . . . . . . . . 106 Call Forwarding on a Digital Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Deactivation of Cal l Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Anonymous Caller ID (Call Trace) . . . . . . . . . . . . . . . . . . . . . . . . [...]

Telephone Reference Information 9 T elephone Ref ere nce Information Front panel: optiP oint 50 0/basic/standard/eco nomy Keys for configuring the telephone Displa y , 2 lines, 24 c haracters per line Keyp a d Handset Enter k e y f or selecting a function Speak er fo r S p e a k e r - phone and ring tones Pr eset F unction ke y: End Microphone f or[...]

Telephone Reference Information 10 Front P anel: optiP oint 50 0 ad vance optiP oint key module Keys for configuring the telephone Lighted displa y , 2 lines, 24 c haracters per line Key pa d Handset Enter k e y f or selecting a function Speak er f or Speaker- phone and ring tones Pr eset F unction ke y: End Microphone f or speakerphone K e y s f o[...]

Telephone Reference Information 11 Bac k panel: optiP oint 50 0 F or connections/accessories av ailability in f ormation f or each optiP oint 500 model see Chapter ” o ptiP oint 50 0 P roperties and Connection Options” Æ page 1 6 and Chapter ”T erminals, Ad apters and A c cessories ” Æ page 1 1 7 PC (USB) HiP ath 1 1 00 Heads et Handset o[...]

Passo a passo Telephone Reference Information 12 How to use this manual T he steps f or programming the s ystem are pr esented sequentially in gr aphic f ormat under the column "Step b y Step" on the lef t side of eac h page. S ymbol Explanations: Lif t the handset. R eplace the handset. Initiate con ver sation. , ... Enter number s, ke y[...]

Telephone Reference Information 13 Passo a pa sso Display Message/P rompts Line 1 displa ys time, date, r equests, er ror messages and confirmation messages, as appr opriate. Line 2 displa ys the internal number , the s ystem’ s name, and av ailable options that can be selected b y pressing : . If the ">" appear s on the right, it me[...]

Passo a passo Telephone Reference Information 14 P ress this ke y . > : Select using < > then confirm by pr essing : . > : Select using < > then confirm by pr essing : . ... Using a progr ammable key When a k e y has been progr ammed f or a cert ain f eat ure, simply press the k ey to activa te the f eatur e. F or exam- ple: P res[...]

Using the HiPath 1 100 Features 15 Using the HiP ath 1 1 0 0 Featur es Consider ations F eature descri ptions and e xamples av ailable f or HiPath 1 1 0 0ar e based on a standard opti- P oint 50 0 sy stem telephone model. Chec k specific pr ocedure to be f ollow ed f or the dif f erent s ystem telephone models. F or inf ormation on how to configure[...]

Using the HiPath 1100 Feat ures 16 Note: T he number of e xternal lines and e xtensions a vailable depends on the s y stem’ s configur a- tion. optiP oint 50 0 Pr opert ies and Connection Options optiP oint 50 0 1 [1] The name and type are pr inted on the bottom of the optiPoint 500 tel ephone set. econom y basic standard adv ance F unction ke ys[...]

Using the HiPath 1 100 Features 17 S ystem signaling t ones During f eatur e configuration the s ystem uses the f ollowing signaling tones: To n e M e a n i n g Internal dialing tone Th e sy stem is read y to re ceive and send call infor mation. Signaling tone Connection established. Ring signal is being applied to phone number . Dial tone Network [...]

Step by step Functions us ed for making calls 18 Funct ions used for making calls Making Calls Considerations • When authoriz ed, it allow s you to call external num- bers 1 on a public network. • T he HiPath 1 1 00 can also be programmed to req uire pressing the "Internal" k ey bef ore an internal number can be dialed. When this is t[...]

Functions us ed for making calls 19 Step by step ... Using the Speak erphone Handset on the hook. Pr ess this ke y . • F or an int ernal call : Enter an ex tension number (e.g., 1 1/1 0 1). or • F or an external call : Enter the access code f or an external line (e.g., 0) the external number y ou w ant to call. W ait f or the call to be ans wer[...]

Step by step Functions us ed for making calls 20 ... Using Automat ic S eizure of an Active External Line • Internal call P ress the "INTERNAL" k ey . Enter an e xtension number (e.g., 1 1/1 0 1). • External calls : Enter the external number y ou want to call. W ait f or the call to be answ ered. Initiate con ver sation. ... Using a G[...]

Functions us ed for making calls 21 Step by step S witc hing t o Speake rphone Conv ersation using the Handset and P ress and hold this k ey while placing the handset on the hook. T hen release the k ey and r esume the conv ersa- tion. Conv ersation using a Headset Pr ess the ke y and resume the con versation. S witc hing t o Handset Conv ersation [...]

Step by step Functions us ed for making calls 22 Speaker T his f eat ure turns the speaker temporarily on to allo w other people in the same room to participate in the con- v ersation. Inf orm the per son on the other end that the speak er is on. Required: Conv ersation using th e handset. A ctiv ation P ress this ke y . T he speak er LED t urns on[...]

Functions us ed for making calls 23 Step by step S eizure of a Specific Line Seizing a specific line selects that line f or generating an external call or a call to another P ABX. Enter the number of an external line (e.g ., 80 1). Seizing a specific line selects that line f or generating an external call or a call to another P ABX. Enter the numbe[...]

Step by step Functions us ed for making calls 24 Using Speed Dialing Required: Individual Speed Dialing numbers are stor ed b y the user . S ystem Speed Dialing numbers ar e stored b y the Support T echnician. P ress this ke y . > : Select and pr ess to confirm. or Enter the code f or accessing Speed Dialing. Enter the desired abbreviated number[...]

Functions us ed for making calls 25 Step by step If a number has alread y been stored, the name (if en - tered) or the telephone number associated will be dis- pla y . > : Select and press to confirm. Enter the external number to be stored in this position in the Individual Speed Dialing dir ectory . Optional Y ou can also ent er a name associat[...]

Step by step Functions us ed for making calls 26 : P ress to confirm. or If y ou mak e a mist ak e: > : Select and press to confirm. All inf ormation is deleted. or If a name is displa yed, y ou can vie w the number asso- ciated to it. > : Select and p ress to confirm. or If a number is displa yed, y ou can vie w the name asso- ciated to it. [...]

Functions us ed for making calls 27 Step by step Phonebook S earc h A Phonebook Searc h or and alphanumeric searc h allows an e x tension to lookup a per son ’ s number by the per- son ’ s name when making a call. Required: Names wer e assigned to the speed dialing numbers r ecorded. Lif t the handset. or Pr ess this ke y . The Speak er LED tur[...]

Step by step Functions us ed for making calls 28 Entering Lett ers 1x Le t t e r A 2x Le t t e r B 3x Le t t e r C 4x Number 2 1x L et ter D , and so on. If no matc h is f ound f or the let ters enter ed or if it is not possible to enter let ters at the moment, y ou will hear a short beeping sound. Optional > : Select and press t o confirm. It d[...]

Functions us ed for making calls 29 Step by step Caller Lists 1 If so configured, the last calls not answ ered identified by the e xtension are stor ed in three caller lists. T hese caller lists can be progr ammed to sav e only external calls or both e xternal and internal calls. Using a Sy stem T elephone with a display y ou can view and select li[...]

Step by step Functions us ed for making calls 30 End consultation. > : Select and pr ess to confirm. or P ress this ke y . or R eplace the handset. or P ress this ke y . T he speak er LED turns of f . Consultation about time of call and additional cal l- er inf ormation Required: The r ecord wanted is sho w n in the caller list during the consul[...]

Functions us ed for making calls 31 Step by step External Line Reservation 1 When there is no line av ailable f or making an external call, use the line reservation f eatur e. Required: T he user tried to access an e xternal line and receiv ed a busy signal. W ait 7 seconds W ait 7 seconds until you hear a distintive tone (if config - ured, R eserv[...]

Step by step Functions us ed for making calls 32 For Internet Access An e x ternal line reservation f or Internet access allows an ex tension to bloc k a specified e xternal line. The r e - maining ex tensions will not be able to use this line while this f eatur e is active. T his, how ev er , does not pre- v ent the line from receiving incoming ca[...]

Functions us ed for making calls 33 Step by step Recall due to No Answer/Busy : Pr ess to confirm. or Enter the code f or confirming the recall. or W ait 7 seconds W ait 7 seconds until you hear a distintive tone (if config- ured, R ecall will be automatical ly activated). W ait f or a confirmation tone. Replace the handset. or Pr ess this ke y . T[...]

Step by step Functions us ed for making calls 34 Recall V erification/Deactiv ation > : Select and c onfirm. or Enter the code f or canceling a r ecall. Delete sele cted record. : P ress to confirm. End consultation > : Select and pr ess to confirm. or P ress this ke y . T he LED t urns of f . or P ress this ke y . T he LED t urns of f . Over[...]

Functions us ed for making calls 35 Step by step Silent Monitoring 1 Silent Monitoring allows a user to o verride a call without sending a beep (f or cer tain countries only). Required: T here is a con v ersation in progr ess at the call destination. > : Select and press to confirm. or Enter the code f or Silent Monitoring . Enter the e xtension[...]

Step by step Functions us ed for making calls 36 Hotline 1 T he Hotline f eat ure allows an e xtension to automatically generate a call to a pre-pr ogrammed number in the Sy s- tem Speed Dialing as s oon as the handset is lif ted. Lif t the handset. or P ress this ke y . T he LED t urns on. W ait f or the call to be answ ered. Initiate con ver sati[...]

Functions us ed for making calls 37 Step by step Calling an Attendant Console (AC) 1 An At tendant Console can be called at an y time f or mak- ing a call or simply f or consult ation. Enter the code f or calling the At tendant Console. W ait f or the call to be ans wer ed. Initiate con versation. Dir ect Communication Call Thi s f eatur es enables[...]

Step by step Functions us ed for making calls 38 Speakerphone Auto-Answ ering Mode 1 T he called e xtension receiv es an Alert tone. The call us- ing the speak erphone is established immediately af ter this tone is r eceived. Required: A S ys tem T elephone with a Speakerphone at the destination number . > : Select and pr ess to confirm. or >[...]

Functions us ed for making calls 39 Step by step Y ou can configure the HiP ath 1 1 0 0 to send a w arning tone in the ev ent that no e xternal line is a vailable f or LCR (see Pr ogramming Manual - Main Configurations - W arning T one when LCR is not av ailable). This will alert the user to the f act that the call is being completed by a standard [...]

Step by step Functions us ed for making calls 40 T he s ystem dials the number 341XXXX using 80 1 as a destination. If this line is bus y , the o v erflo w option route/destination will be 803. Con ver sion R ules may in- clude interdigit pauses (ref er to the Help file in HiPath 1 1 0 0 Manager). Required: This f eatur e must be configured f or th[...]

Functions us ed for making calls 41 Step by step T imer for Outgoing External Calls 1 Thi s set ting specifies a maximum time f or the duration of an outgoing e x ternal call f or each extens ion. The time count starts upon connection of a call and it nev er restarts while the call is in progr ess (e.g ., when there is a tr ansf er). Once the speci[...]

Step by step Functions us ed for making calls 42 • ”Suf fix Dialing” Æ page 49 • ”Door Opener” Æ page 91 • ”Electr onic L ock” Æ page 7 7 • ”Speed Dialing” Æ page 23 (S ystem and Individual) • ”R elay” Æ page 81 • ”Do Not Dist urb” Æ page 60 Required: The telephone us ed cannot be par t of the s ystem, that[...]

Functions us ed for making calls 43 Step by step Using a T emporary MSN t o mak e a call Thi s f eatur e allo ws y ou to use a temporary MSN fr om your o wn directory to mak e an e xternal call. Or use the "”Pr ogramming the Ke ys” Æ page 96" f eat ure to assign a k e y to a MSN f or monitoring incoming and outgoing calls. Required: [...]

Step by step Features used during Call 44 Featur es used during Call Consultation 1 T he Consultation f eature allo ws the extension to mak e a consultation to a third part y when a call is in progress. At the same time, it prev ents the first caller fr om listen- ing to the con ver sation. Required: A call is in pr ogress. : P ress to confirm. or [...]

Features used during Call 45 Step by step Tr a n s f e r 1 The T ransf er f eatur e allo ws an e xtension to transf er a call (incoming or outgoing) to another extension or to an external number . Required: A call is in progr ess. > : Select and press to confirm. Enter the e xtension or external number . Optional ( ) Let the caller kno w that th[...]

Step by step Features used during Call 46 If the consultation ext ension is busy or does not an- swer , or if you w ant to ret urn to the first call bef ore answ ering... : P ress to confirm. or Enter the code f or ret urning to the fir st call. W ait to ret urn. P roceed with the conv ersation. RETURN TO HELD CALL? 0 * oi.book Seite 46 Mittwoch, 1[...]

Features used during Call 47 Step by step T oggle The toggle f eature allo ws switc hing conv ersations be- tween tw o calls. Required : A consul t ation is in progr ess. > : Select and press to confirm. or Pr ess this ke y . Enter the code f or switching betw een t w o calls. or Pr ess the "T O GG LE" k ey . W ait to ret urn. Pr oceed[...]

Step by step Features used during Call 48 Pa r k i n g 1 T he P arking f eatur e can place up to 1 0 internal or e x ter- nal calls on hold and answ er these at any e xtension. Required: A call is in pr ogress. P ress this ke y . > : Select and pr ess to confirm. or Enter the code f or answ ering a call. or P ress the "P ARK" k ey . ..[...]

Features used during Call 49 Step by step Suffix Dialing 1 Suf fix Dialing allows an e xtension to send inf ormation or MF commands during a call (e.g ., f or telebanking).). Required: T here is a call in progr ess and the s ystem ac- cessed is read y to receiv e inf ormation/ codes. Enter the inf ormation requested b y the ans wering ser- vice. W [...]

Step by step Features used during Call 50 Reco vering a Call on Hold T his f eatur e allo ws to reco ver a call that was placed on hold f or consultation when the consultation destination is bus y or there is no ans wer . Once the call is resumed the destination is disconnect- ed. Required: A consultation or transf er was completed and the destinat[...]

Functions u sed for Rece iving Calls 51 Step by step Fu nct ions used for Receiving Calls Answ ering Calls Extensions receiv e dif f erent ringing signals and tones depending on the type of call being receiv ed and the specified country set ting . F or example, some types of ringing signals are: • When receiving an internal call or callbac k, the[...]

Step by step Functions used for Receiving Calls 52 ... with a Headset Required: A headset must be connected. A ke y has been programmed f or the "Headset" f eatur e or the headset has an electr onic control button that acts as t he hook (see Headset f eatur e) . T he e x tension r eceiv es a call ringing signal. A headset does not receiv [...]

Functions u sed for Rece iving Calls 53 Step by step T o switch betw een calls ( Æ page 47)... > : Select and press to confirm. or Pr ess this ke y . Enter the code f or switching betw een t w o calls. or Pr ess the "T O GG LE" k ey . W ait to ret urn. Pr oceed with the conv ersation. Pic kup Group 1 The Group Pic kup f eature allo ws[...]

Step by step Functions used for Receiving Calls 54 Individual T he Individual Pic kup f eature allo ws a sy stem extension to answ er a call that rings in a dif f erent kno wn e x tension number . Required: A known e xtension is ringing. P ress this ke y . > : Select and pr ess to confirm. or P ress this ke y . Enter the code f or Individual Pic[...]

Functions u sed for Rece iving Calls 55 Step by step Call Forwar ding 1 It allow s rer outing an incoming call to a specified e xten- sion, group or external number . Internal Internal Call F orwarding r eroutes calls made to an e x- tension to another specified e xtension or to a V oice Mail Server , Call Group (CG) or F ax/DID . > : Select and[...]

Step by step Functions used for Receiving Calls 56 W ait f or a dial tone. Enter the number you w ant to call. : P ress to confirm. When there is no ans wer 1 T he Call F orwarding - No Answ er f eature allo ws rerout- ing a call made to a specific extension to another e xten- sion, a V oice Mail Subscriber Gr oup or an e x ternal num- ber , af ter[...]

Functions u sed for Rece iving Calls 57 Step by step For Fax/DID 1 When a F ax/DID module is installed, calls can be f or- war ded to A uto-Answ ering Mode. Enter the type of Call F orw arding wanted: 1 . - Immediate Call F orwarding 2. - Call F orwar ding - No Answ er Enter the Call F orwar ding destination number . 1 . - F ax Call f orward to F A[...]

Step by step Functions used for Receiving Calls 58 Conditional 1 Incoming calls can be f orwarded to a specified destina- tion, as configured in an y TSP -t ype (T API Service P ro vid- ers) application, suc h as W indo w s T API Br owser: P re vi- ous list or Unconditional Call F orwarding set tings will be ov erwrit ten by the ne w list set tings[...]

Functions u sed for Rece iving Calls 59 Step by step D eactivating Call Forwarding Thi s f eatur e allo ws an e xtension to resume answ ering incoming calls. Internal/External Pr ess this ke y . > : Select and press to confirm. > : or Enter the code f or deactivating Call F orwar ding . Conditional Pr ess this ke y . > : Select and press t[...]

Step by step Functions used for Receiving Calls 60 Do N o t D i st u r b 1 T he Do Not Dist urb f eature prev ents internal and exter- nal calls from being directed to an e xtension while al- lo wing it to make calls. When the handset is lif ted there is a distinctiv e dial tone to remind the user that the f ea- t ure is activated. P ress this ke y[...]

Functions u sed for Rece iving Calls 61 Step by step V oice Mail 1 V oice Mail is an inf ormation tool designed to facilitate communications within and outside of organizations. It is similar to electronic mailing, f axing , etc. T he char ac- teristic f eatur e of V oice Mail is that communications are carried out b y means of voice. Mor e specifi[...]

Step by step Functions used for Receiving Calls 62 External Serv er A V oice Mail Serv er outsourced to a local carrier w orks f or specified ex tensions grouped as a "External MWI Group" during the configur ation of the sy stem. When there is a message in the mailbox, the e xtensions that belong to this group r eceive a MWI (Message W ai[...]

Functions u sed for Rece iving Calls 63 Step by step or Enter the code f or programming a ke y . Select a progr ammable k ey . : Pr ess to confirm. > : Select and press to confirm. : Pr ess to confirm. or > : Select and press to confirm. Programmi ng a Ke y as a MWI for the Ext ernal S erver 1 A programmable telephone k ey is assigned as an i[...]

Step by step Functions used for Receiving Calls 64 Activating the Recept ion of an Internal MWI 1 When a Subscriber Gr oup is prog rammed as a VMIe Group Interf ace, it becomes a V oice Mail Subscriber Group that can be enabled f or signaling the moment a new message is waiting (see P rogramming an Exten- sion - VMIe Group Interf ace in the P rogra[...]

Functions u sed for Rece iving Calls 65 Step by step Lif t the handset. or Pr ess this ke y . The LED t urns on. or Select this k e y . Enter the dir ect access code ( V oice Mail Subscriber Group) f or the V oice Mail sy stem (e.g ., 790). W ait f or the V oice Mail to ans w er the call. Pr oceed with what you w ant to do by f ollowing the in - st[...]

Step by step Functions used for Receiving Calls 66 Entry V oice Mail (EVM) T he HiP ath 1 1 00 can be equipped with an integr ated v oice recording capability f or Entry V oice Mail . Y our local Suppor t T echnician can configur e up to 24 standard mailbox es, 2 of which can be f or f orwar ding (Da y/Night Service message). T w o parallel actions[...]

Functions u sed for Rece iving Calls 67 Step by step Configuring a P ersonal Mailbox If the Support T ec hnician has not already configur ed your per sonal mailbox. Required: A utomatic mailbox configur ation has been authoriz ed by the s ystem’ s Support T echnician. Enter the code f or "Entry V oice Mail" (def ault = 790). Enter the p[...]

Step by step Functions used for Receiving Calls 68 Chec king your P ersonal V oice Mailbox Messages stored in y our mailbox ar e indicated on y our telephone as f ollo ws: • An audible tone is heard when y ou lif t the handset. • T he "Mailbox" ke y blinks, if appropriately configured f or this f eatur e Æ page 62. • T he number of[...]

Functions u sed for Rece iving Calls 69 Step by step Fr om an external telephone Connect to y our HiPath 1 1 0 0. Enter the MSN designated to your EVM b y the sy stem’ s Support T ec hnician (c heck with the Support T echnician). or If Call F orwarding to Entry V oice Mail is activ ated: + Enter y our external number (MSN) and press the Star (*) [...]

Step by step Functions used for Receiving Calls 70 Groups 1 A Group consists of e xtensions joined by type or pr o x- imity . Its goal is to pre vent calls fr om going unans we red when an e xtension is busy or absent. Call Groups (CG) When a call to a Call Gr oup (CG) is receiv ed, it rings at all the extensions f or that group. The first user (te[...]

Functions u sed for Rece iving Calls 71 Step by step Hunt Group (HG) and Call Gr oup (CG) Login and Logout 1 Hunt Group (HG) and Call Gr oup (CG) login and logout allow an extension to join or e xit one or more of it s groups at an ytime. Group Login/Log out > : Select and press to confirm. or > : or or Enter your group login (ON) or logout ([...]

Step by step Functions used for Receiving Calls 72 If a name has been stor ed for this group, it will be dis- play ed (if configured b y the sy stem’ s Suppor t T echni- cian). or If an X does not appear , it means that the ringing signal is disabled. or Enter the Call Group number . • to = Call Group (CG); or Enter the Hunt Group number . • [...]

Functions u sed for Rece iving Calls 73 Step by step UCD Subscriber Groups 1 Eac h UCD (Uniform Call Distribution) Subscriber Group is f ormed by a maxi mum of 32 extensions. T hese exten- sions are assigned to answ er calls destined to a specific number that identifies the group. The users of thes e extensions are called A gents. Calling a UCD Gro[...]

Step by step Functions used for Receiving Calls 74 In the ev ent that the extension bel ongs to mor e than one Group > : Select and pr ess to confirm. or > : or or Enter the code to login or logout of the UCD group. or P ress the "UCD GP L OGON/L O GOF" key . or If an X ap pears next to the gr oup number (e.g., 790) it means that th[...]

Functions u sed for Rece iving Calls 75 Step by step > : Select and press to confirm. The ringing signal f or all groups is enabled/disabl ed. A v ailable/Unavailable Ag ent for a UCD Gr oup Enables an A gent to star t receiv ing calls within a group or to stay a wa y from the group, f or example, in the ev ent of a meeting . A vailable/Una vail[...]

Step by step Functions used for Receiving Calls 76 Collect Call Barring When this f eature is activ ated, the s y stem automatically rejects all incoming collect calls ov er a digital line. Calls rece ived o ver an analog line ar e r ejected only at the mo- ment the y are answ ered. T ypes of Collect Call B arring: • Collect Call B arring b y Ext[...]

Miscellaneous Fu nction s 77 Step by step Miscellaneous F unctions Changing the P assw ord for the Elec- tronic Loc k Thi s is a security f eature that pr otects against unautho- rized use b y setting a per sonal passw ord. Pr ess this ke y . > : Select and press to confirm. or Enter the code f or changing the pass w ord. Enter the curr ent 5-di[...]

Step by step Miscellaneou s Functions 78 > : Select and pr ess to confirm. or > : or or Enter the code f or deactivating the elect ronic lock. Enter your 5-digit passw ord (the def ault is: 00 00 0). T he displa y sho ws that this f eatur e is enabled. or T he displa y sho ws that this f eatures is disabled. Music on Hold T his f eat ure play[...]

Miscellaneous Fu nction s 79 Step by step Busy Signal when extension is busy Thi s f eatur es allo ws all telephones in the "Busy Signal" Group to automatically s witch to a busy signal when a member of the group has a call in progress (see P ro- gramming a Digital T runk - Bus y Signal, in the Pr ogram- ming Manual). External calls do no[...]

Step by step Miscellaneou s Functions 80 or Enter the code f or selecting a country . Enter the country code (up to 8 digits). T he code is stor ed and the sy stem is restarted. 4 * 9 1 2 Country Code Brazil 1 4463075 Chile 30259680 P or t ugal 37 496521 V ietnam 48220818 T hailand 50692539 Ukraine 50889647 M e x i c o 5 1 9 11111 P akistan 51 951 [...]

Miscellaneous Fu nction s 81 Step by step Relay 1 The rela y on the HiPa th 1 1 20 music module is used to control all peripher al equipment, suc h as the Door Opener , etc. Pr ess this ke y . > : Select and press to confirm. or > : or or Enter the code f or deactiv a ting the rela y . T urkey 53951 509 Latvia 23730903 Lithuania 5436990 1 Ita[...]

Step by step Miscellaneou s Functions 82 If a F ax/DID facility w as configured... T he rela y can be controlled by a r emote MF telephone Required: T he remote te lephone must ha ve a con ver- sation in pr ogress wi th the s ystem’ s progr amming e x - tension. P ress this ke y . > : Select and pr ess to confirm. or > : or or Enter the cod[...]

Miscellaneous Fu nction s 83 Step by step Ac knowledging/deact iv ating a Gener- al Alarm If the Support T ec hnician configured the alarm f eatur e f or your e xtension, it will ring whene ver ther e is an alarm condition on the HiP ath 1 1 0 0. Answ er the call to ackno wledge that the alarm was de - tected. If the ala rm call is not ac kno wledg[...]

Step by step Miscellaneou s Functions 84 S chedu ling T ime Reminders P ress this ke y . > : Select and pr ess to confirm. or Enter the code f or canceling the alarm cloc k. : Select and press to confirm the type of sc heduled time reminder y ou want. or > : or > : or > : or or or or Enter an option. For T ype 4 timed reminder only Ente[...]

Miscellaneous Fu nction s 85 Step by step D eleting/Chec king a S chedu led Time Re- minder Pr ess this ke y . > : Select and press to confirm. or Enter the code f or [DELETE?][DELETE?] a T i me R e- minder . : Pr ess to confirm. or > : Select and press to confirm. S cheduled T ime Reminder Call Required: A time reminder w as scheduled. The t[...]

Step by step Miscellaneou s Functions 86 COS (Class of S ervice) Changeo ver 1 T he COS Changeov er f eature author izes the user to use a dif f erent sy stem extension temporarily to mak e calls as if he w a s at his o wn e xtension but with a lo wer class of service. P ress this ke y . > : Select and pr ess to confirm. > : or Enter the code[...]

Miscellaneous Fu nction s 87 Step by step > : Select and press to confirm. or > : or or Enter the code f or deactiv a ting D a ta Pr otection. Call W aiting Signaling T one Thi s f eatur e allo ws y ou to activate/deactiv ate the auto- matic sending of a signal (call waiting) f or a second call when a conv ersation is in progr ess. Required: [...]

Step by step Miscellaneou s Functions 88 Room Monit or 1 A R oom Monitor (Bab yphone) uses a telephone hand- set as a microphone to capt ure au dio signals in a room. To a c t i v a t e P ress this ke y . > : Select and pr ess to confirm. or Enter the code f or activating the R oom Monitor feat ure. Lif t the handset and position it tow ards the[...]

Miscellaneous Fu nction s 89 Step by step W ait f or a continuous tone (if necessary , switc h to DT- MF) then enter y our internal number and the loc k’ s passw ord. Enter the number f or the e xtension to be monitored. W ait. T he user calls the e xtension assigned to the f ea- t ure to hear the audio signals pr esent. Night S ervice 1 The Nigh[...]

Step by step Miscellaneou s Functions 90 Call Forwar ding when there is no an- sw er on a for digit al lines In some circumstances incoming calls o ver an digital line are f orwar ded to an Ov erflo w ex tension af ter a specified timeout. 1 . When no MSN number is assigned to an extension number . 2. When a MSN number is assigned to an e xtension [...]

Miscellaneous Fu nction s 91 Step by step D oor Opener 1 The Door Opener f eat ure al lows a pr ogrammed e xten- sion to open a specified door . Required: T he call is made to the Entrance T elephone. Lif t the handset. or Pr ess this ke y . The LED t urns on. : Pr ess to confirm. or Pr ess this ke y . > : Select and press to confirm. or Enter t[...]

Step by step Miscellaneou s Functions 92 Remote Configur ation 1 T he R emote Configuration f eatur e allows f or the remote configuration of the HiP ath 1 1 00. Using a MF T elephone Required: The pr ogramming extension must have a conv ersation in pr ogress wit h the remote pr ogrammer . P ress this ke y . > : Select and pr ess to confirm. >[...]

Miscellaneous Fu nction s 93 Step by step Using the HiP ath 1 1 00 Manager application 1 Required: • Analog line: The system’s serial port as well as the remote PC must be connected to a modem with ac- cess to the telephone network. • Digital line: The S 0 Option Module must be connect - ed to a ISDN-type digital line, and the remote PC must [...]

Step by step Miscellaneou s Functions 94 Associated Group 1 T he Executiv e/Secretary pro vides quic k access to ex- tensions that must communicate continually . With this f eat ure you can assign many non-Ex ecutive e xtensions (Secretaries) to a single telephone (Ex ecutive . Required: The A ssociated Group f eatur e must be con- figured (see P r[...]

Miscellaneous Fu nction s 95 Step by step Call Charg e Consultation 1 If call char ges f or calls made hav e been established, the sy stem will ha v e the ability to sho w the totals f or the calls on the displa ys of s ystem telephones. For the current call: The call c harge is shown on the displa y at the end of the call (Standard ) If y ou would[...]

Step by step Miscellaneou s Functions 96 Pro g r am m i n g t h e K e ys 1 T he K e y P rogramming f eature allo ws an ex tension to assign functions to a s ystem telephone ’ s programma- ble k e ys. This can also be accomplished using the Hi- P ath 1 1 00 Manager application. P rocedure for pr ogr amming the key s P ress this ke y . > : Selec[...]

Miscellaneous Fu nction s 97 Step by step Features for P rogrammable Key s Pr ogrammable ke ys can be set to enable the f ollowing f eat ures: The f eatur e can now be activ ated by pr essing the ke y . F or f eatur es that can be activ ated or deacti- vated, suc h as "DO NO T DIS TURB", simply press the appropriate k ey once to activ ate[...]

Step by step Miscellaneou s Functions 98 ” Anon ymous Caller ID (Call T race)” Æ page 1 08 ”Message W aiting Indicator (MWI)” Æ page 62 ”O v e r r i d e” Æ page 34 ”Caller Lists” Æ page 29 ”Hunt Group (HG) and Call Group (CG) Login and L o- gout” Æ page 7 1 ”UCD Group L ogin/Logout” Æ page 73 ”Storing a phone number [...]

Miscellaneous Fu nction s 99 Step by step P rogramming th e Pr ocedur e Key Y ou can store numbers and functions that incl ude more than one action, that is, you can assign multiple com- mands to a single telephone k ey . Thus it is possible, f or inst ance, to stor e a ”Cost Code ” Æ page 50 function with all its required data (cost code + ex[...]

Step by step Miscellaneou s Functions 10 0 P rint ing Key Labels T his f eatur e allows you to print labels f or programmable k e ys accor ding to the functions f or which the y are con- figured, including Operator T erminal functions. T his service is av ailable on HiPath 1 1 00 Manager (A d- v a nced Configur ation -> Pr ogramming the K e ys -[...]

Miscellaneous Fu nction s 101 Step by step > : Select and press to confirm. : Pr ess to confirm. or If y ou make a mistak e: > : Select and press to confirm. All digits that wer e entered will be deleted. : Pr ess to exit. Deleting Ke y Assignment Pr ess this ke y . > : Select and press to confirm. or Enter the code f or programming a ke y[...]

Step by step Miscellaneou s Functions 102 Headset 1 It is an accessory that can be installed on terminals to replace the use of the handset and pro vide the user with more comf or t and with hand-fr ee operation. Models with electronic hook control (suc h as Siemens Elipse 1 .8 EHS and GN Netcom 91 20) f or answering calls using a headset must use [...]

Miscellaneous Fu nction s 103 Step by step Required: A headset must be connect ed. A k ey must be progr ammed f or the Headset f eat ure b y”Progr am- ming the K e y s” Æ page 96 selecting HEADSET ON on the menu, unless the headset has an electronic hook switc h. For m ak in g a ca l l Pr ess the HEADSE T ON k e y or the electr onic hook con- [...]

Step by step Miscellaneou s Functions 104 Storing a phone numb er in a program- mable ke y F or each k ey on the telephone set or additional terminal that has not been pr ogrammed y ou can store a tele- phone number that y ou dial frequently . S ystem T elephone with a display . P ress this ke y . > : Select and pr ess to confirm. or Enter the c[...]

Miscellaneous Fu nction s 105 Step by step D ate and T ime Settings If authoriz ed, you can set the HiP ath 1 1 00 date and time. The date and time can be sho wn on your s y stem telephone displa y . Pr ess this ke y . > : Select and press to confirm. > : Enter the date (da y , month and year) in a 6- digit f ormat. F or example, 1 1 0903 f o[...]

Step by step Special funct ion s for IS DN lines 106 Special functions for ISDN lines Call Forwar ding on a Digit al Line T he Call F orwarding on a Digit al Line f eature allo ws re- routing call s to an external number . > : Select and pr ess to confirm. or Enter the code f or activ a ting Call F orwar ding . : Enter the type of Call F orwar d[...]

Special functions for ISDN lines 107 Step by step D eactivation of Call Forwar ding > : Select and press to confirm. or Enter the code f or deactivating Call F orwar ding . : Enter the type of Call F orw arding wanted. or > : or > : or or or Enter an option. Enter the Call F orwarding MSN. : Pr ess to confirm. or If y ou make a mistak e: &[...]

Step by step Special funct ion s for IS DN lines 108 Anonymous Caller ID (Call T race) 1 Allo ws a local carrier to identify e xternal and malicious anonymous caller s. The caller ID can be determined during a call or up to 30 seconds af ter the call. How e v er , it is critical that the handset r emains of f the hook. Required: An e xternal call i[...]

Special functions for ISDN lines 109 Step by step Using Features pro vided by a Carrier ov er an ISDN Network In some countries y ou may access f eatur es of fer ed by a local carrier f or ISDN lines (ask your s ystem’ s tec hnical support personnel f or more inf ormation). Pr ess this ke y . > : Select and press to confirm. > : or Enter th[...]

Step by step Practical Guide 110 P ractical Guide Care of the T elephone • T o clean the telephone use a slightly damp cloth or an antistatic cloth. Nev er wipe the phone with a dry cloth! • If necessary , you may use a diluted mild detergent (commercially a vailable). Af ter cleaning , thoroughly remo ve the detergent using a cloth dampened wi[...]

Practical Guide 111 Step by step S ystem Error Messages Thi s function pro vides indication that an err or occurred in the s ystem. T he err or is signaled on the ke ys and on the displa y s of s ystem telephones. Required: S ystem T elephone with a display . Select the ke y programmed f or indicating system er ror messages. > : Navigate thr oug[...]

Step by step Practical Guide 112 Display Messages T his f eature sho ws on the telephone dis play inf orma- tion about actions perf ormed by the user . P ossible cause: T his message confirms that an error has occurr ed. P ossible cause: Memory space a v ailable f or tick ets is full. T ick ets will be ov erwrit ten. P ossible cause: DIS A passw or[...]

113 Index Index A Acknowledging/Deactivating a General Alarm Deactivating a General Alarm ............... 83 ACS ............................................................... 39 Alarm clock .................................................. 83 deleting/checking a scheduled time ... 85 schedule timed reminders .................... 84 scheduled tim[...]

114 Index Functions for making calls using a specific line ............................. ... 23 Functions used during Calls ..................... 44 Functions used during calls conference ........................................... ... 47 consultation ............................................. 44 cost code .......................................[...]

115 Index Miscellaneous functions acknowledging/deactivating a General Alarm ........................................................ 83 alarm clock .............................................. 83 Associated Group ................................... 94 busy signal when extension is busy ... 79 call waiting signaling tone ..................... 87 [...]

116 Index U UCD Agent in Service/Out of Service .... 75 Urgent call/recall when busy .................... 35 Using ............................................................ 13 Using a specific lin e ................................... 23 Using a temporary MSN for making a call ..................................... ........................ 43 V V[...]

Terminals, Adapters and Accessories 117 T erminals, Adapt ers and Accessories Using options impro ves perf ormance and provides mor e comf ort to the user during wor k. A dditional optiP oint T erminals: Ad ditonal terminals pr ovide increased conf or t, ef ficiency and saf ety . T he f ollowing terminals ar e supported: optiP oint ke y module, opt[...]

Feature Codes 118 Feature Codes Sy m b o l s Numbering Plan Sy m b o l s Explanation , , ... Enter number s, ke ys, pass w ord, internal or e xternal numbers, etc. Signaling with a short beep / Lif t/Repl ace the handset Initiate con versation X and Y Numeric v ariables Service Menu Pr ogrammable k ey LED ON Pr ogrammable ke y LED OFF Pr ogrammable[...]

Feature Codes 119 Feat ur es F eatur es can be selected as f ollo ws: 1 . Using the Navig ation ke ys in the Main Menu 2. Using the Service Menu ke y then browsing the f eature option list 3. Using the Service Menu ke y and the appropriate F eature Code 4. Using a programmable k ey 5. Using a Fe atur e Code F eatur e Code S ystem T elephone Feat ur[...]

Feature Codes 120 Internet A ccess Ac tiv ation external line Internet A ccess Deactiva tion external line External Line Reser vation Busy 1) W ai t f or Phone rin gs external or 2) Phone rings external Functions Used for Making Calls S ystem Speed Dial + ... Individual Speed Dial + (“X” is from 4 to 9) Individual Speed Dialing P rogramming + :[...]

Feature Codes 121 W armline (If progr ammed) Wa i t fo r Override busy e xtension bus y extension Silent Monitoring busy e xtension bus y extension Callback T o activate (Extension does not answ er or is busy) 1º) no ans wer : or . W ait f or . Phone rings or 2) W a it f or . W ait f or . The telephone rings. Callback Deactiva tion Carrier Using a[...]

Feature Codes 122 Tr a n s f e r (When an ext ernal analog line programmed as “T ype of An- sw ering Signal ” or a digital line is being used, you must w ait f or an ans w er bef ore tr ansf er- ring the call. F or transf ers with- out consultation, there is no need to wait bef ore answ ering) Internal extension External < > : number ( ) [...]

Feature Codes 123 Consultation fr om another extension VM Group passwor d ex tension Consultation fr om an exter - nal extension your e xternal number + passw ord e x- tension Miscellaneous functions Door opening and closing (Af ter answer b y the Entr ance T elephone) General Alarm Deactiva ting password Electronic Loc k P asswor d Change current [...]

Feature Codes 124 Music o n Hold Deactiva tion Remote Configuration HiP ath 1 1 00 Manager Remote configur ation using a standard MF tele- phone 1) Progr amming extension must ha v e a con ver sation in progress with the remot e progr ammer: Remote programmer must pr o vide: passw ord progr amming codes. or 2) Remote pr ogrammer dials into the sy s[...]

Feature Codes 125 Alarm C lock Daily , ex cept w eek ends time (e.g ., 1 230) : Alarm C lock Af ter a specified time period time (e.g ., 1 230) : Alarm cl ock F or a specified date and time date/time (e. g., 241 21 830) : Alarm cl oc k Deactiva ting : UCD Subscriber Group Functions Ag ent A v ailable Ag ent Unav ailable Calling a UCD Subscriber Gro[...]

Feature Codes 126 Call F orw arding for MSN when the line is busy Act i vat io n external MSN Call F orwar ding - Busy , for MSN De activa tion Anon ymous Caller ID (T race) Restriction for sending MSN Act i vat io n Restriction for sending MSN Deactiva tion Using Feat ures pro vided by a Carrier on ISDN Lines external line I SDN cod e Notes: • F[...]

© Siemens Ltda. Siemens Communications Rua Pedro Gus so, 2635 • Curitiba-PR/BR Ref. No.: A310 03-K1160-B801-7 -7619 Subject t o availability . Right of modification reserved. 16.08.06 V6 .0 www .siemens.com/hipath The information in this document provide s only general descriptions of the features. The actual features may not correspond exactly [...]