Siemens HiPath SimplyPhone manuale d’uso

HiPath SimplyPhone f or Outlook Ve r s i o n 4 . 0 Admi nis trator Ma nual[...]

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spadIVZ.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 0-1 F or int er nal dist ribution o nly Contents Conten ts 0 1 Prefa ce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.1 Fu nctional overview . . . . . . . [...]

Conten ts F or inte r nal distr ibution only A31003- X7140-A10 0-3-76A9, 02- 2006 0-2 HiPath S implyPh one for Outl ook 4.0, A dminis trator Manua l spadIVZ .fm 2.4.2 Installing TAPI 120 for Hi Path 3000 with LIM module . . . . . . . . . . . . . . . . . . . . . 2-28 2.4.3 Installing SimplyPhone for Ou tlook V4.0 . . . . . . . . . . . . . . . . . . [...]

spadIVZ.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 0-3 F or int er nal dist ribution o nly Contents 5.4.5 En tries under Solution sCallerIdentification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24 5.4.6 En tries under Solution sCPhoneOu tlook . . . . . . . . . . . . . . [...]

Conten ts F or inte r nal distr ibution only A31003- X7140-A10 0-3-76A9, 02- 2006 0-4 HiPath S implyPh one for Outl ook 4.0, A dminis trator Manua l spadIVZ .fm[...]

cop yright.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 0-5 Copyrigh t and T rademarks Cop yright and T rademarks 0 No par t of this pub lication ma y be reproduced, stored in a ret riev a l system, or t ransmitted, in any f or m or by any means, mecha nical, el ectro nic, photo copying, rec[...]

Copyright and T rademarks A31003- X7140-A10 0-3-76A9, 0 2-2006 0-6 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual copyrig ht.fm[...]

spadC01.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 1-1 Pref ace Func tional over view 1 Preface This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● Function al o v erview ● Prog ram documen tation ● F onts an d sym bols use d 1.1 Functional o vervie w SimplyPh one f o[...]

Pref ace A31003- X7140-A10 0-3-76A9, 0 2-2006 1-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC01. fm Prog ram do cument ation 1.2 Program documentation The doc umentat ion for SimplyPh one fo r Outlo ok is av ailable in different f or mat s on the prod uct CD . Inf or mation on the ma il client M icrosoft Outlook can be f ound [...]

spadC02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 2-1 Installing Simpl yPhone f or Outlook 2 Instal ling SimplyPhone for Outloo k This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● require ments in t er ms of h ardwa re, the plat f orms, an d the telep hon y infrast ruc[...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC02. fm Requi rement s 2.1 Requirements 2.1.1 Client PC har dw are The Si m pl yP ho ne f or O ut lo ok softw are is install ed on th e client P C . "Standar d user" requir ements: ● 800 MH z proce[...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-3 Installing Simpl yPhone f or Outlook Requ ire ments ● Exchan ge 20 03 ● Exchan ge 2000 (Ser vice P ack 3 or late r) ● Exchan ge V e rsion 5. 5 (Se r vice P ac k 4 or later ) f or the term inal server ● Citrix Me taF rame XP ?[...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-4 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC02. fm Requi rement s 2.1.5 T elephony infrastructure A T API S er vice Provider t hat su ppor ts T API V2. 0 (or hi gher ) is requi red to ru n SimplyPh one for Outlook. Simply Phone f or Outlook h as bee n [...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-5 Installing Simpl yPhone f or Outlook Requ ire ments First-par ty en vironment SimplyPh one f o r Outlook ca n be oper at ed with th e teleph ones lis ted in the t ab le . Y our system admini strato r mu st ha v e chec ked a nd ensur e[...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-6 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC02. fm Requi rement s Third-party en vir onment In a thir d-party enviro nment, t he telep hone is oper ated o v er a Th ird P ar ty T API d rive r , such as, CAP V2.0/3. 0 T A PI Service Provider , T API 1 7[...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-7 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC 2.2 Prepari ng f or installatio n on a client PC The f o llo wing sect ions d escribe ho w to prepar e f or th e clien t install ation of SimplyP hone [...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-8 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC02. fm Preparing f or installa tion on a clie nt PC 2.2.1.2 Entering a server f or pa rtner identifi cation The file CRIRemote.cfg is used to acce ss data as socia ted w ith a par tne r identi ficat ion ser- [...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-9 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC 2.2.1.4 Specifying data Specify the path t o the Setup.exe install ation prog ra m in the config ured netw ork f older f or us- ers . 2.2.1.5 Prepara t[...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-10 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC 2.2. 2 Pre parati ons with m ultip le lo cations 2.2.2.1 Offe ring a locat ion fo r selection Y o u must r emov e th e st andard Default entry in the SP[...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-11 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC The tie line number is entered in canoni cal f or mat in front o f the phon e number an d separate d from it b y a semico lon, for e xample, ShortDial[...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-12 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC Line assignmen t requirements ● Lines ca n only be assigne d using T API. ● At least one ke y must be a v ailab le with a v a lue. I f this is not t[...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-13 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC 2.2.5.2 Ass igning lines f or the teambar T o prev e nt user s from se lectin g lines th at are n o t assigned t o their team, the ter minal serv er a[...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-14 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC SimplyPh one inco r por ates the CLC (C ustomer License Clien t) compone nt. The CLA (Custom er Li cense Agen t) and C LM (C ustome r Licen se Manag eme[...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-15 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC The CLA is aut omatica lly instal led during first- par ty installati on. The CLA is not installe d during thir d-par ty in stalla tion an d must, th [...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-16 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC 2.2.7 Configuring additional data sour ces Bo th the contact r etrie va l and the par tner identification ser vices are processed using the LD AP log. T[...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-17 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC The f oll owi ng is a list of the data source configur ation fi les av ailabl e f or the i nstallation share in the dire ctor y SPCrdbserver . The f[...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-18 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC Random L D A P data so urces can al so be conf igured . To d o t h i s – you must make an appr opr iate entr y in the main c onfig uration file (defau[...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-19 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC Data source confi guration files on c lient or server PCs There a re two wa ys to use the data source co nfigurat ion files : – On a c lient PC Duri[...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-20 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Insta lling the dr iv er an d software in a first -par ty environm ent 2.3 Installing the driver and softwa re in a first-party en vironment This section describes the correc t sequence f or the in[...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-21 Installing Simpl yPhone f or Outlook Installin g the driv er and softw are in a first -par ty envi ronment 2.3.2 In stalling SimplyPhone for Outlook V4.0 Ensure tha t the necessary softwa re is av aila b le on a CD or via a rem ote s[...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-22 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Insta lling the dr iv er an d software in a first -par ty environm ent 2.3.3 Co nfiguring SimplyPhone for Outlook V4.0 Y ou can mod ify the T API Service Pro vider set tings that y ou e ntered duri[...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-23 Installing Simpl yPhone f or Outlook Installin g the driv er and softw are in a first -par ty envi ronment 2.3.4 Star tin g SimplyPhone f or Outlook V4.0 1. Start MS Outlook. SimplyPhone f or Outlook then star ts automat ically . 2. [...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-24 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Insta lling the dr iv er an d software in a first -par ty environm ent Using Simpl yPhone during the grace period time Click OK in the S oftware Registration dial og. Registering SimplyPhone dur in[...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-25 Installing Simpl yPhone f or Outlook Installin g the driv er and softw are in a first -par ty envi ronment 5. Sim plyPhon e star ts up and can be use d. F or in f ormation on u sing th e prog ram , ref er to the oper atin g man ual o[...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-26 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Install ing the driv er and softw are in a thir d-party enviro nment 2.4 Installing the driver and softwa re in a third-party en vironment This section describes the cor rect seq uence f or the ind[...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-27 Installing Simpl yPhone f or Outlook Installing th e driver and software in a thi rd-par ty environment 5. Ente r the 4- o r 5-dig it extension number (f or example, 65 225). Leav e th e oth er default val- ues, b ut chec k if the co[...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-28 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Install ing the driv er and softw are in a thir d-party enviro nment 2.4.2 Installing T API 120 f or HiP ath 3000 with LIM module The f oll ow ing desc ribes ho w to insta ll the T AP I 120 V 2.0 S[...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-29 Installing Simpl yPhone f or Outlook Installing th e driver and software in a thi rd-par ty environment 2.4.3 In stalling SimplyPhone for Outlook V4.0 Ensure tha t the necessary softwa re is av aila b le on a CD or via a rem ote se r[...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-30 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Install ing the driv er and softw are in a thir d-party enviro nment 2.4.4 S tarti ng SimplyPhone f or Outlook V4.0 1. Star t MS Outloo k. SimplyPhone f or Outlook th en star ts automatica lly . 2.[...]

spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-31 Installing Simpl yPhone f or Outlook Installing th e driver and software in a thi rd-par ty environment Using Simpl yPhone during the grace period time Click OK i n the Software Regis tration dial og. 4. The “Ph one Line ” dial o[...]

Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-32 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Install ing the driv er and softw are in a thir d-party enviro nment[...]

spadC03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 3-1 P artner identificati on service Importance of instal lation 3 P artner identification ser vice This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● Impor tance o f install ation ● Confi guring a u ser an d mai lbo x[...]

P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC03. fm Config uring a use r an d mail bo x Configuring the mailbox on the Exchange Server 1. Conf igur e a mai lbo x. W e will r ef er to it bel ow as <CTI_User> . 3.2.2 LAN domain contro ller: Windo ws 2[...]

spadC 03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 3-3 P artner identificati on service Assigning lo cal rights 3.3 Assigning loca l rights The assignment o f local r ights diff ers dependi ng on the oper ating system (Windo ws 2000 Serv- er or Windows Ser ver 2003) u sed by the PC wh ere[...]

P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-4 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC03. fm Assigning lo cal rights Configuring an Exchange profile 1. Lo g on as use r <CTI_Admin> . 2. Conf igur e an Exch ange pr ofile with th e mailb o x <CTI_User> . T o d o this y ou m ust op en t[...]

spadC 03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 3-5 P artner identificati on service Installing on a ser ver Modify the SP_In st.ini file The following change s are n eeded in t he SP_Inst.ini file in sect ion [General] f or instal- lation under Wi ndows 200 0 Ser ver/Windows Ser v er [...]

P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-6 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC03. fm Installin g on a ser v er The SimplyPhone P artne r Iden tification ser vice runs und er this acco unt. In othe r wor ds, this accou nt is use d to import the ser v er ad dress boo ks.[...]

spadC 03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 3-7 P artner identificati on service Installing on a ser ver Starting a service Simply Phone P artner Identification appe ars in the ser vice o v erview ( Control P anel | Ser- vices ). 1. Sta r t the SimplyPhone P ar tner Ident ification[...]

P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-8 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC03. fm Installin g on a ser v er 3.4.2 Wa rnings in O utlook Prob lem description Microsoft has issue d an update f or O utlook 2000 with enh anced secu rity f eatures f or grea ter protecti on against virus at[...]

spadC 03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 3-9 P artner identificati on service Installing on a ser ver 1. Op en the Default S ecurity Se ttings object. Click the Pr ogrammatic Settings tab . Set th e f ollowing lines to A utomatically Appr ove : – When se nding ite ms via Outl [...]

P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-10 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC03. fm Installin g on a ser v er[...]

spadC04.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 4-1 T roubl eshooting/F A Q Licens ing e rro rs 4 T r oublesh ooting/F A Q This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● Licensing errors ● No respon se fro m Simply Phone f or Outlook compo nent ● P ar tner ide[...]

T roub leshooting/F A Q A31003- X7140-A10 0-3-76A9, 0 2-2006 4-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC04. fm P ar tner identification not w orking 4.3 P artner identificat ion not w orking This can hav e se v eral causes. Proceed as f ollo ws: – Ensure t hat the phone n umbe r in y our contacts i s sa v ed in canonica [...]

spadC 04.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 4-3 T roubl eshooting/F A Q Increasi ng perf or mance b y deactiv atin g f ea tures 4.6 Increasing perf ormance b y deactiv ating f eatures Cer tain f eatu res can b e deacti va ted as re quired to acceler ate w orkflows under O utlook wi[...]

T roub leshooting/F A Q A31003- X7140-A10 0-3-76A9, 0 2-2006 4-4 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC04. fm Increasing perf or mance by d eactiv ating f eatur es[...]

spadC05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 5-1 Appendix Progr am ar chitec ture 5 App endix This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● Prog ram archit ecture ● Configuri ng telepho ny data ● Syntax of the ini files ● Syntax of the re gistry entries [...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC05. fm Prog ram ar chitec ture The Phone M anage r ( SPTel.exe ) reco gnizes th e relev ant te lephony ev ents and pa sses t hem on to the Rules Engi ne ( Sp Rules.dll ). The Rules E ngine consults the l ocal Con tact Retrie val Inde x[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-3 Appendix Progr am ar chitec ture 5.1.2 P artner identifica tion CRI Server CRISvr.exe is an LD AP server , which contains d ata whi ch is e xt racted from th e contact fi les of Outlo ok/Exchange o r from the glo bal Exchang e address[...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-4 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC05. fm Prog ram ar chitec ture When com paring the dat a, the CRI M anager scans the cont act f ol der in Outlo ok/Exchan ge or the g lobal address bo ok via t he ActiveX inte rf ace "CDO" and wr ite s the relev ant dat a to [...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-5 Appendix Progr am ar chitec ture Contact Retriev al Client The SPCr.exe process e xe cutes all LD AP accesses f o r paging and f or par tner ident ifica tion both on the loca l and th e remo te CRI Svr , as w ell as on the LD AP addre[...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-6 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC05. fm Prog ram ar chitec ture Exam ple: A team o f three persons (A, B ,C) is usi ng the T eam A ssistan t. Member A uses a l ine and has access to B and C o ve r the T eam Assistan t. Member B uses a li ne and ca n access A and C o v[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-7 Appendix Configuri ng telepho ny data 5.2 Configur ing telephony data 5.2.1 Overview of T API funct ionality A T API S er vice Provider t hat su ppor ts T API V2 .0 (or higher) is req uired t o ru n SimplyP hone for Outlook . Simply P[...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-8 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC05. fm Config uring tel epho ny data 5.2.2 System requirements f or functi onality The teleph ony funct ions are a v ailab le in va rious diff erent circumstances . The func tions that can actually be e xecu ted depe nd on w hich fun c[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-9 Appendix Configuri ng telepho ny data 5.2.3 Location data f or telephon y SimplyPhone f or Outlook u ses the loca tion data th at is specified as the curren t location in the Contr ol P a nel’ s telephon y appl et. In this regard , [...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-10 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Config uring tel epho ny data If you ad d (CMF) to a loca tion na me, a righ t-alig ned co mpar ison is pe rf or med between t he phone n umber su pplied b y the telephon e system an d the pho ne numbers in t he add ress dat[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-11 Appendix Syntax of the ini files 5.3 Syntax of the i ni files The mos t impor tant en tr ies in SP_inst.ini and loc ations.ini are e xp laine d belo w . F or more explanati ons, ref er to the t wo ini files (in t he Simp lyPhone inst[...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-12 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of the in i files [GENERAL] ShowDialogLice nse ={0| 1 } This s witch controls wheth er or not the li- cense d ialog i s displa yed during in stallat ion. Def ault: 1 [GENERAL] ShowDialogDest ina- tion ={0| 1 } This s [...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-13 Appendix Syntax of the reg istr y entries 5.3.2 Client component Locations.ini 5.4 Syntax of the regi stry entries After i nstallation , the v alues r emain i n the r egistr y und er one of the k eys HKEY_LOCAL_MACHINESoftwareSieme[...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-14 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries ers, th e v alu e of _KeysCopied under HKEY_LOCAL_MACHINE has to be i ncreased b y 1 . If y ou w ant to cha nge registry entries by means of a new installation, this value can also be increa[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-15 Appendix Syntax of the reg istr y entries 5.4.1 E ntries under CommonSettings The f o llo wing se ttings are tak en fro m the locations.i ni file du ri ng installa tion: The f o llo wing en tries are t aken from t he SP_Inst.ini fil[...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-16 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries Startup= Startup= File name of the e x ecutab le files that a re to be star ted whe n the appli cation star ts up; these a re sepa rated by a semico lon. Def ault: cTalkp.exe; CRISvr.exe; SP[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-17 Appendix Syntax of the reg istr y entries The f o llo wing s wit ches are not set during insta llation : The following entr ies are trans f erred dir ectly afte r HKEY_Current_User : [PARTNER_IDENTI FICATION] ProvideOrigPho- neIndex=[...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-18 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries Entry in file Entry in the registry D e s c r i p t i o n UCS TraceFile= {True| False } Gener ates one or more trace fi les f or f ault analysis in th e installation directory (f or ex a m p[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-19 Appendix Syntax of the reg istr y entries 5.4.2 E ntries under CommonSettingsT ele phon y These entrie s control the cho ice of en hanced te lephon y fun ctions a v ailab le. Entry in file Entry in the registry D e s c r i p t i o [...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-20 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries [TELEPHONY] EnableGroup- Pickup={ 0| 1 } EnableGroup- Pickup= { True |False} Enab le th e Pic k up Call Within Group function. MX [TELEPHONY] Enable- Pickup={ 0| 1 } Enable- Pickup= { True |[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-21 Appendix Syntax of the reg istr y entries 5.4.3 Entries under EntrySe ttings These entri es affect the D ialer . The following entr ies ar e taken from th e SP_Inst.ini fil e dur - ing install ation: Entry in file Entry in the regis[...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-22 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries The f oll ow ing ent ries are written during in stallatio n and can not b e configur ed: The f oll ow ing ent ries are not w ritten du ring installa tion: [ DIALER] CallerPopupsS- how={ 1|0 [...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-23 Appendix Syntax of the reg istr y entries 5.4.4 E ntries under SolutionsCallData These entries aff ect the call dialog. The f ollowing en tries are tak en from the SP_Inst.ini file during insta llati on: The f o llo wing r egistry e[...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-24 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries 5.4.5 Entries under SolutionsCallerIdentifi cation The f oll ow ing ent ries are tak en fr om the SP_Inst.ini file duri ng installation : Entry in file Entry in the registry D e s c r i p t[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-25 Appendix Syntax of the reg istr y entries [PARTNER_IDENTI FICATION] Supervi- sorInterval= { Number|Sched- ule } Supervi- sorInterval= { Number|Sched- ule } Number : frequency of the com parison be- twe en the Contact Retriev al Inde [...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-26 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries The f ollo wing ent ries cannot be configur ed f or the instal lation. The f oll ow ing ent ries are not w ritten du ring installa tion: [GENERAL] Exchange Server DynamicPro- file={ 1|0 } Ex[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-27 Appendix Syntax of the reg istr y entries The following entr ies are trans f erred dir ectly afte r HKEY_Current_User : 5.4.6 E ntries under SolutionsCPhoneOutlook These e ntries aff ect the beha vior of th e Outlook i ntegr atio n [...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-28 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries [CALL_DATA] OnOutbound- Call= { 1|0|<Ac- tion> } OnOutboundCall= { Tr u e |False|<Ac tion> } Open j ournal entry with outg oing call s . P ossibl e v alues f or <Action> : [...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-29 Appendix Syntax of the reg istr y entries The f o llo wing en tries are not written du ring instal lation: [COMMAND_BARS] Outlook OLCommandBars Li st of inter f ace pro vi ders - sepa rate d b y semicolons - th at mak e up the functi[...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-30 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries 5.4.7 Entries under SolutionsHLMData These en tries concern the Custom er License Agent (C LA). The f ollo wing entries are ta k en from the SP_Inst.ini file during installation: Entry in f[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-31 Appendix Syntax of the reg istr y entries 5.4.8 Entries under SolutionsT eamb ar These e ntries conta in the t eam conf igur atio n and are ge nera ted b y the T eambar . 5.4.8.1 Entries under So lutionsT eambarMember0 Conta ins t[...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-32 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Config ur ation fi le syntax 5.4.9 Entries under T ripleM The f oll ow ing ent ries are tak en fr om the SP_Inst.ini file duri ng installation : 5.4.10 Entr ies under CommonLRU The numb ers f or re dial ar e stored here . 5[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-33 Appendix Configuration file syntax 5.5.2 Dat a source parameters Entry Descript ion DBEnv. Version = <V er sion> V ersion o f the confi gur ation fil e. DBEnv.DatabaseName Name of th e data so urce . This is shown in the dialog[...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-34 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Comman d line s witch 5.5.3 Attribute mapping The defi nitions f or attrib ute mapping ha v e th e f orm: AttrMap.<SpName> = <AttributDatabase> <SpName> represen ts the readab le names f or the internal att[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-35 Appendix Command lin e s witch 5.6.2 Switc h fo r the Dialer File name: CTALKP.EXE 5.6.3 Switc h for par tner identificati on File name: CRIMNGR.EXE (Con tact Retrie val Ma nager ) In a ter m inal ser v er environmen t config uration[...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-36 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Product in teg ration 5.7 Pr oduct i ntegration 5.7.1 Integration with HiP ath ComAssistant Outlook e ntries can be gener ated as r equired f or unans wered incom ing call s using Com Assis- tant (Sim plyPhon e f or W eb). I[...]

spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-37 Appendix List of abbr e viations /Glossa r y 5.8 List of abbrevi ations/Glos sary T erm Definition CLA Customer License Agent CLC Custo mer Lice nse Cli ent CLM Custom er License Manage ment CLS Centr al Li cense Serve r CRI Contact [...]

Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-38 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm List of abbreviations /Gloss ar y[...]

spadSI X.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath Simpl yPhone for Outlo ok 4.0, Administr ator Manual Z-1 F or int er nal dist ribution o nly Index Inde x Z C CAP TAPI Service Provider 2-26 Contacts publi c 2-16 public folders 2-16 Cust omer Lic ense Ag ent ( CLA) 2-14 Customer License C lient (CLC ) 2 -14 Custom er License Mana gement (CLM[...]

Index F or inte r nal distr ibution only A31003- X7140-A10 0-3-76A9, 02- 2006 Z-2 HiPath S implyPh one for Outl ook 4.0, A dminis trator Manua l spadSIX .fm[...]

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www.sie mens.c om/hipat h Bestell-Nr .: A31003-X714 0-A100-3-76A9 © Siemens A G 2006 • Siemens Communications • Hofmannstraße 51 • D-81359 M ünchen, Ger many Refer ence No.: A31003-X7 140-A100-3-76A9 Subject to availability. Right of m odification reser ved.[...]