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PROTECTION AT THE SPEED OF BUSINESS ™ Global VPN Client Administrator's Gui de[...]

Page 2 SonicWALL Global VPN Cli ent 4.0 Administrator’s Guide Table of Contents SonicWALL Global VPN Client ......................................... 5 SonicWALL Global VPN Client Features .... .............................. ............ 5 New Features in SonicWA LL Global VPN Clie nt 4.0 ............ ................ 6 Global VPN Client Enterpri[...]

SonicWALL Global VPN Client 4. 0 Administrator’s Guide Page 3 Creating a VPN Policy Shortcut ..................................... 22 Specifying Global VPN Client Launch Options ............... 23 Managing the Global VPN C lient System Tray Icon ........ 23 Managing VPN Connection Policy Properties................. 24 General.....................[...]

Page 4 SonicWALL Global VPN Cli ent 4.0 Administrator’s Guide SOFTWARE LICENSE AGREEMENT FOR THE SONICWALL GLOBAL VPN CLIENT ............................... 37 LICENSE .................. ................................. .......................................... 37 EXPORTS LICENSE ....... .........................................................[...]

SonicWALL Global VPN Client 4. 0 Administrator’s Guide Page 5 Appendix D - Installing the Global VPN Client with a Ghost Application .......................................................... 50 Appendix E- Log Vi ewer Messages ................................ 50[...]

SonicWALL Global VPN Client Page 5 SonicWALL Global VPN Client The SonicWALL Global VPN Client crea tes a Virtual Private Network (VPN) connection between you r computer and the cor porate network to maintain th e confidentiality of private data. The Global VPN Client provides an easy-to-use solution for secure, encrypted access through the Interne[...]

Page 6 SonicWALL Global VPN Cli ent 4.0 Administrator ’ s Guide • Automatic Reconnect Wh en Error Occurs - Allows the Global VPN Client to keep retrying a connection if it encounters a prob lem connecting to a peer. This fe ature allows the Global VPN Clie nt to automatically make a connection to a SonicW ALL VPN gateway that is temporarily dis[...]

About this Guide Page 7 Global VPN Client Enterpri se/Global Security Client SonicWALL Global Security Client combines gate w ay enforcement, central management, configur ation flexibility and software deployment to deliver comprehensive desk top se curity to mob ile workers and corporate networks. Global Security Client protec tion includes the So[...]

Page 8 SonicWALL Global VPN Cli ent 4.0 Administrator ’ s Guide SonicWALL Pocket Global VPN Client Use the SonicWALL Pocket Global VPN Client Administrator’s Guide for complete instruct ions on installing, configuring and managing the Pock et Global VPN Client. For configuring your SonicWALL security appliance to su pport Pocket Global VPN Clie[...]

Installing the SonicWALL Global VPN Client Page 9 Limited W ar r anty SonicWALL, Inc. warrants th at commencing from th e delivery date to Custom er (but in any case commencing not more than ninety (9 0) days after th e original shipment by SonicWALL), an d continuing for a period of twelve (12) months, that the product will be free from defects in[...]

Page 10 SonicWALL Global VPN Client 4.0 Administrator’s Guide Tip! For information on th e number of SonicWALL Gl obal VPN Client connecti ons supported by your SonicWALL and Global VPN Client licensing for your SonicWALL, se e “SonicWALL Global VPN Client Licenses” on page 35. You can upgrade the SonicWALL Global VPN Client from an earlier v[...]

Installing the SonicWALL Global VPN Client Page 11 4. Close all application s an d disa bl e an y disk pr ot ec tio n an d pers onal firewall software running on you r computer. Click Next . 5. Select I accept the terms of the lic en se ag re eme n t . Click Next . 6. Click Next to accept the default location and continue installation or click Brow[...]

Page 12 SonicWALL Global VPN Client 4.0 Administrator’s Guide 8. Select Start program automat ically when users log in to automa tically launch the VPN Globa l Client when you lo g onto the computer, if desired. 9. Select Launch program no w to automatically launch the Glob al VPN Client after finishing the installation, if desired. 10. Click Fin[...]

Adding VPN Connection Policies Page 13 Under standing Digital Certif ica tes If digital cer tificates are required as part of your VPN co nnection policy, your gat eway administrator m ust provide you with the requir ed information to import the certificate. You then ne ed to impor t the cert ificate in the Global VPN Client usin g the Certificat e[...]

Page 14 SonicWALL Global VPN Client 4.0 Administrator’s Guide 3. In the Choose Scenario page, you can click on View Scenario to view a diagram of each type of VPN connection. Clicking on the Remote Access View Scenario links displays the diagram for this type of VPN connection. Clicking on the Office Gateway View Scenario link di splays the diagr[...]

Adding VPN Connection Policies Page 15 5. If you selected Remote Access in the Choose Scenario page , the Re mote Access page is displayed. Type the IP address or FQDN of the gateway in the IP Addre ss or Domain Name field. The information you type in the IP Address or Do main Name field appea rs in the Connection Name field. If you want a differen[...]

Page 16 SonicWALL Global VPN Client 4.0 Administrator’s Guide Alert! If your .rcf file is encrypted, yo u must have the password to import the configuration file into the Global VPN Client. The following instructions explai n how to add VPN connectio n policy by importing a connection policy file provided by your gatew ay administrator. 1. Choose[...]

Launching the SonicWALL Global VPN Client Page 17 Launc hing the SonicWALL Global VPN Client To launch the SonicWALL Global VPN Client, choose Start>Programs>Soni cWALL Glob al VPN Client . The default setting for the Soni cW ALL Global VPN Client window is Hide the windo w (reopen it from the tray icon) . If you click Close, press Alt+F4 or [...]

Page 18 SonicWALL Global VPN Client 4.0 Administrator’s Guide The Global VPN Client support two IPSec Keying modes: IKE using Pres hared S ecret a nd IKE using 3rd Party Certificates. Preshared Secret is the most co mmon form of the IPSec Keying modes. If your VPN connection policy uses 3rd party ce rtificates, you use the Certificate Manager to [...]

Making VPN Connections Page 19 To establish a VPN connection us ing a VPN connection policy you cr eated in the Global VPN Client, follow these instructions. 1. Enable a VPN connection policy using one of the following methods: • If you selected Enable this connection when the progr am is launched in the New Connection Wizard , the VPN connection[...]

Page 20 SonicWALL Global VPN Client 4.0 Administrator’s Guide Entering a Pr e-Shar ed K ey Depending on the attr ibutes for the VPN connection pol icy, if no default Pre-Sha red Key is used, you must have a Pre-Sh ared Key provided by the gateway admini strato r in order to make you r VPN connection. If the default Pre-Shared Key is no t included[...]

Disabling a VPN Connection Page 21 If the SonicWALL VPN gateway is provisioned to prompt you for the usernam e and password to enter the remote n etwork, the Enter Usern ame and Password dialog box appears. Type your username and password. If permitted by the gatewa y, check Remember Username a nd Password to cache your username and password to aut[...]

Page 22 SonicWALL Global VPN Client 4.0 Administrator’s Guide • A VPN policy that cannot be successfully conne cte d displays an error mark (red x) on the policy icon. • The SonicWALL Global VPN Client icon in the syst em tray displays a visual i ndicator of data passing between the Global VPN Client and the gateway. •T h e Status page in t[...]

Specifying Global VPN Client Launch Options Page 23 Specifying Global VPN Client Launc h Options You can specify how the SonicWALL Glob al VPN Client launches and what notific ation windows appea r using the controls in the Genera l tab of the Options dialog box. Choose View>Options to disp lay the Options dialog box. The General page includes t[...]

Page 24 SonicWALL Global VPN Client 4.0 Administrator’s Guide • Disable - Allows you to disable active VPN connections. • Open Log Viewer - Opens the Log Viewer to view informational and error messages. See pa ge 31 for more information on the Log Viewer. • Open Certific ate Mana ge r - Opens the Cert ificate Ma nager. See page 30 for more [...]

Managing VPN Connection Policy Properties Page 25 • Attributes - Defines the status of Tunnel All suppor t. These settin gs are controlled at the SonicWALL VPN gateway. Other traffic allowed - If en abled, your computer ca n access the local network or Intern et connection while the VPN connection is active. Default traffic tunneled to peer - If [...]

Page 26 SonicWALL Global VPN Client 4.0 Administrator’s Guide • Username - Enter the usernam e pr ov ide d by your gat ew ay adm in istr ato r . • Password - Enter the password provided by your gateway administrator . P eer s The Peers page allows you to specify an ordered list of VPN gateway peers that this connection policy can use (multipl[...]

Managing VPN Connection Policy Properties Page 27 • DPD Settings - Displays th e Dead Peer Detection Settings dia log box. Check for dead peer every - choose from 5, 10, 15 , 20, 25, or 30 seconds. Assume peer i s dead after - choo se from 3, 4, or 5 Fa iled Checks. Specify the conditions under which DPD pa ckets will be sent - Choose either Only[...]

Page 28 SonicWALL Global VPN Client 4.0 Administrator’s Guide Sta tus The Status page shows the current status of the connection. • Connection Status - Indicates whether VPN connection policy is enabled or disabled. Peer IP Address - Displays the IP addr ess of the VPN connection peer. Duration - Displays connection time. Details - Displays the[...]

Managing VPN Connection Policies Page 29 Managing VPN Connection P olicies The SonicWALL Global VPN Client su pports as many VPN connection po lic ies as you need. To help you manage these connection policies, the Global VPN Client provide s the following connection policy management tools. Arr anging Connection P olicies Over time, as the number o[...]

Page 30 SonicWALL Global VPN Client 4.0 Administrator’s Guide Managing Certificates The Certificat e Ma nager allows you to manage digital certific ates used by the SonicWALL Global VPN Client for VPN connections. If your VPN gateway uses digital certif icates, you must import the CA and Local Certificates into the Certificat e Manager . To open [...]

Troubleshooting the SonicWALL Global VPN Client Page 31 Under standing the Gl obal VPN Client Log The SonicWALL Global VPN Client Log window displays messages abou t Global VPN Client activities. To open the Lo g Viewer window, click the Log Viewer button on the Global VPN Client window toolbar, or choose View>Log Viewer , or press Ctrl+L . Peer[...]

Page 32 SonicWALL Global VPN Client 4.0 Administrator’s Guide • To remove re dundant messages from displa ying, choose View>Ignore Redundant Mess ages or press Ctrl+I . • To hide the to olbar in the Lo g Viewer window, choose View>Toolbar . • To hide the status bar in the Log Viewer window, choose View>Status Bar . Configuring the [...]

Troubleshooting the SonicWALL Global VPN Client Page 33 Maximum auto-log file size - Specifies the maximum f ile size in KB or MB. When auto- log size limit is reach ed - Instructs Auto-log ging what to do when log fil e size is reached. Ask me what to do - Prompts you when the log file reac hes maximum size to choose either Stop auto-logging or Ov[...]

Page 34 SonicWALL Global VPN Client 4.0 Administrator’s Guide Accessing T ec hnical Suppor t Selecting Help > T echnical Support accesses the SonicWALL Support site at http://www.sonicwa ll.com/support/ The SonicWAL L Support site offer a full range of support services including ex tensive online resour ces and information on SonicWAL L’s en[...]

Configuring SonicWALL Security A ppliances for Global VPN Clients Page 35 Note! For information on configuring GroupVPN on the SonicWALL to support SonicWALL Global VPN Client, refer to the Administrator’s Guide for your SonicW ALL. All So nicWALL product documentation is available at http://www.sonicwall.com/su pport/document ation.html SonicWAL[...]

Page 36 SonicWALL Global VPN Client 4.0 Administrator’s Guide Activa ting Y our SonicWALL Global VPN Clients In order to activate and download your SonicWALL Global VPN Client software, you must have a valid mysonicwall.com account and yo ur SonicWALL product mu st be register ed to your account. If yo u do not have a mysonicwall.com account, or [...]

SOFTWARE LICENSE AGREEMENT FOR THE SONICWALL GLOBAL VPN CLIENT Page 37 SOFTWARE LICENSE A GREEMENT FOR THE SONICWALL GL OB AL VPN CLIENT This Software License Agreement (SLA) is a lega l agreement between you an d SonicWALL, Inc. (SonicWALL) for the SonicWAL L software product iden tified ab ove, wh ich includes computer softwar e and any and all a[...]

Page 38 SonicWALL Global VPN Client 4.0 Administrator’s Guide EXPOR TS LICENSE Licensee will comply with, and will, at SonicWALL' s request, demons trate such compliance with all applicable export laws, restri ctions, and regulati ons of the U.S. Depar tment of Commerce, the U.S. Department of Treasury and any other any U.S. or fo reign agen[...]

SOFTWARE LICENSE AGREEMENT FOR THE SONICWALL GLOBAL VPN CLIENT Page 39 MISCELLANEOUS This SLA represents the entire agreement concerning the subject matter he reof between the parties an d supersedes all prior agreem ents and representations betwe en them. It may be amended on ly in writing executed by both parties. This SLA shall be governed by an[...]

Page 40 SonicWALL Global VPN Client 4.0 Administrator’s Guide SonicWALL has been advised of the possibility of such damages. In any case, S onicWALL's entire liability under any provisio n of this SLA sh all be limite d to the gr ea te r of the am o un t ac tua lly pa id by you for the SOFTWARE PRODUCT or U.S. $10.00; provided, ho wever, if [...]

Appendix A - Creating and Deploying the Defaul t.rcf File for Global VPN Clients Page 41 Include the default.rcf File with the Global VPN Client Software After you create the default.rcf file, you can include it with the SonicWALL Global VPN Client software. When the user installs the Global VPN Client program , the SonicWALL Global VPN Client.rcf [...]

Page 42 SonicWALL Global VPN Client 4.0 Administrator’s Guide Cr ea ting the default.r cf File You can create your custom default.rcf file from any text edito r, such as Windows Notepad. default.rcf File Tag Descriptio ns Tag that you do not explicitly list in the default.rcf are set to the default setting (which is the same behavior as when you [...]

Appendix A - Creating and Deploying the Defaul t.rcf File for Global VPN Clients Page 43 <Peer> Defines the peer settings for a VPN conn ectio n . A VPN connection can support up to 5 peer s. Alert! A special case of Host Name is for an Of fice Gateway scenario. If you want to use the Default Gateway as the host na m e us e the exa ct te xt, [...]

Page 44 SonicWALL Global VPN Client 4.0 Administrator’s Guide <DPDInterval> [ [ 5 ] -30] </DPDInterv al> Specifies the d uration of time (in seconds) to wait before declaring a peer as dead. The inter val times listed are incre mented by 5, and the a llowed values are 5, 10, 15, 20, 25 and 30 seconds. <DPDAttempts> [3- [ 5] ] &l[...]

Appendix A - Creating and Deploying the Defaul t.rcf File for Global VPN Clients Page 45 <UseDefaultGWAsPeerIP> 0 </UseDefaultGWAsPeerIP> <InterfaceSelection>0</InterfaceSelection> <WaitForSour ceIP>0</WaitForSourceIP> <DialupUseMicrosof tDUN>1</DialupUseMicrosoftDUN> <DialupApp>c:progra m file[...]

Page 46 SonicWALL Global VPN Client 4.0 Administrator’s Guide <ReconnectOnError>1</ReconnectOnError> <ExecuteLogonScript>0</ExecuteLogonScript> </Flags> <Peer> <Hos tName >&lt;Default Gateway&gt;</ HostName> <EnableDeadPeerDetection>1</EnableDeadPeerDetection> <ForceNATTravers[...]

Appendix B - SonicWALL Global VPN Cl ient Installation Using the InstallSh ield Silent Response File Page 47 T r oub leshooting the deafult.r cf File . Appendix B - SonicWALL Global VPN Client Installa tion Using the InstallShield Silent R esponse F ile A normal (non-silent) installatio n of the SonicWALL Global VPN Client receives the necessa ry i[...]

Page 48 SonicWALL Global VPN Client 4.0 Administrator’s Guide Play ing Bac k the Silent Instal la tion After you have create d the installation and the resp ons e file, you are r eady to ru n the Glob al VPN Client installation in silent mode. When running an installation in silent mode, be aware that no messages are displayed. Inste ad, a log fi[...]

Appendix C - Running the Global VPN Client from the Command Line Interface Page 49 Appendix C - R unning the Global VPN Client fr om the Command Line Interface The SonicWALL Global VPN Client can run from the Co mmand Line Interface (CL I). This interface allows for the programmatic or script-based initiation of certain Global VPN Clie nt functions[...]

Page 50 SonicWALL Global VPN Client 4.0 Administrator’s Guide Appendix D - Installing the Global VPN Client with a Ghost Applica tion During the normal, no n-Ghost insta llation of the Global VPN Client, a MAC address for th e virtual adapter is generated and assign ed during the installation process. However, when the Global VPN Client is instal[...]

Appendix E- Log Viewer Messages Page 51 ERROR Diffie-Hellman group ge nerator length has not been set. ERROR Diffie-Hellman group pr ime length has not been set. ERROR DSS signature processing failed - signatu re is not valid. ERROR Encryption algorith m is not supported. ERROR ESP transform algori thm is not supported. ERROR Failed to add a new AH[...]

Page 52 SonicWALL Global VPN Client 4.0 Administrator’s Guide ERROR Failed to build dead peer detection p acket. ERROR Failed to build dead peer detection reply message. ERROR Failed to build dead peer detection requ est message. ERROR Failed to build phase 1 delete message. ERROR Failed to calculate DES mode from ESP transfer. ERROR Failed to ca[...]

Appendix E- Log Viewer Messages Page 53 ERROR Failed to construct quick mode hash payload. ERROR Failed to construct quick mode packet. ERROR Failed to construct responder lifetime paylo ad. ERROR Failed to construct RSA signature. ERROR Failed to construct signature payload. ERROR Failed to construct source proxy ID payload. ERROR Failed to constr[...]

Page 54 SonicWALL Global VPN Client 4.0 Administrator’s Guide ERROR Failed to find OAKLEY group spe cified in the SA payloa d. ERROR Failed to find private ke y for certificate w ith ID. ERROR Failed to find protocol ID in the SA list. ERROR Failed to find route to reach. ERROR Failed to find sequence number . ERROR Failed to find source IP addre[...]

Appendix E- Log Viewer Messages Page 55 ERROR Failed to set the IPSEC ESP at tributes into the phase 2 SA. ERROR Failed to set the OAKL EY attrib ut es into th e phas e 1 SA. ERROR Failed to set vendor ID into packet payload. ERROR Failed to set XAuth attributes into payload. ERROR Failed to sign hash. ERROR Failed to verify certificate signature. [...]

Page 56 SonicWALL Global VPN Client 4.0 Administrator’s Guide ERROR is not a valid XAuth status. ERROR ISAKMP SA delete msg for a different SA! ERROR No certificate for CERT authentication. ERROR No entry in the system IP addr ess table was found with inde x. ERROR No KE payload while PFS configured mess_id. ERROR Out of memory . ERROR Phase 1 au[...]

Appendix E- Log Viewer Messages Page 57 ERROR XAuth CHAP requests are not supp orted at this time. ERROR XAuth failed. ERROR XAuth has requested a password but one has not yet been specified. INFO "The connection """" has be en disabled." INFO A certificate is needed to co mplete phase 1. INFO A phase 2 SA can not be e[...]

Page 58 SonicWALL Global VPN Client 4.0 Administrator’s Guide INFO peer certifica te missing key value. INFO Phase 1 has completed. INFO Phase 1 SA lifetime set to. INFO Phase 2 negotiation has failed. INFO Phase 2 SA lifetime set to. INFO Phase 2 with has completed. INFO Proposal not acceptab le: not aut hentication al gor ithm specified. INFO P[...]

Appendix E- Log Viewer Messages Page 59 INFO Received invalid message ID notify. INFO Received invalid minor versio n notif y. INFO Received invalid payload notify. INFO Received invalid protocol ID notify. INFO Received invalid signature notify. INFO Received invalid SPI notify. INFO Received invalid transform ID notify. INFO Received malformed pa[...]

Page 60 SonicWALL Global VPN Client 4.0 Administrator’s Guide INFO Sending phase 2 delete for. INFO Sending policy provisioning acknowled gement. INFO Sending policy provisioning version reply. INFO Sending XAuth acknowled gement. INFO Sending XA uth reply. INFO Signature Verified! INFO SonicWALL Global VPN Client version. INFO SonicWALL VPN Clie[...]

Appendix E- Log Viewer Messages Page 61 INFO The SA lifetime for phase 2 is seconds. INFO The soft lifetime has expired for ph ase 1. INFO The soft lifetime has expired for ph ase 2 with. INFO The system ARP cache has been flushed . INFO Unable to encrypt payload! INFO User authentication has failed. INFO User authentication has succeeded. INFO Use[...]

Page 62 SonicWALL Global VPN Client 4.0 Administrator’s Guide WARNING Received an unencrypted pa cket when crypto active! WARNING Responder lifetime pr otocol is not supp orted. WARNING The password is incorrec t. Please re-enter the password. WARNING The pre-shared key dialog bo x was cancelled by the user. The connection will be disabled. WARNI[...]

SonicWALL Global VPN Client 4.0 Administrator’s Guide Page 63 A Adding VPN Connection Policies 12 Default.rcf File 12 Import Connection Policy 12 New Connection Wizard 12 C Certificate Manager 30 Import Certificate 30 Command Line Interface 49 Configuring Progr am Launch Options 23 Connection Policies Deleting 29 Renaming 29 Connection Properties[...]

SonicWA LL, Inc. 1 143 Borre gas Avenue T + 1 4 08.745.9600 w ww.so nicw all.co m Sunny val e CA 94 089 - 1306 F + 1 4 08.74 5. 930 0 P /N: 2 3 2- 00 0xxx -0 0 Rev A , 08/07 ©2007 Soni cW ALL , Inc. is a reg istered t radema rk of Soni cWALL, Inc. O ther pr oduct n ames ment ioned h erein may be t radem arks an d/or regis tered tra demark s of the[...]

SonicWA LL, Inc. 1 143 Borre gas Avenue T + 1 4 08.745.9600 w ww.so nicw all.co m Sunny val e CA 94 089 - 1306 F + 1 4 08.74 5. 930 0 P /N: 2 3 2- 00 1144 -00 Rev C , 10 /07 ©2007 Soni cW ALL , Inc. is a reg istered t radema rk of Soni cWALL, Inc. O ther pr oduct n ames ment ioned h erein may be t radem arks an d/or regis tered tra demark s of the[...]