Surf Control v5.5 manuale d’uso

™ SurfControl W eb Filter Starter Guide V ersion 5.5[...]

SurfControl Web Filter v5.5 Starter Guide i Notices N OTICES ©1996–2008, Websense Inc. All rights reserved. 10240 Sorrento V alley Rd., San Diego, CA 92121, USA Published January 2008 This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form without pr[...]

ii Starter Guide SurfControl Web Filter v5.5 Notices[...]

SurfControl Web Filter for ISA v5.5 Starter Guide iii T ABLE OF C ONTENTS Notices ................. ................ ................ ................ ................ .................... ................ ........................ i Introduction ..................................................... ..................................................[...]

iv Starter Guide SurfControl Web Filter for ISA v5.5 Network Dependent ...... .................... ................ ................ ................... ................ ............ 52 User Name Resolution .............. ... .... ... ... ... ................ .... ... ... ... .... ... ................ ... ... .... ... ... ......... ...... 53 Instal[...]

Chapter 1 Introduction Microsof t ISA Server Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 3[...]

2 Starter Guide SurfControl Web Filter for ISA v5.5 I NTRODUCTION Microsoft ISA Server Edition 1 M ICROSOFT ISA S ERVER E DITION SurfControl Web Filter for ISA inte grates fully with Microso ft ISA server , in orde r to preve nt web ba se d threats. This edi tion of Web Filter also includes an an ti-virus agen t, which preve nts infectious conten t[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 3 I NTRODUCTION System Requiremen ts 1 S YSTEM R EQUIREMENTS The minimum and recomme nded specif ications for installing SurfCont rol Web Filter and SurfControl Report Cen tral are descr ibed in the sec tions below . H ARDWARE R EQUIREMENTS The tabl es below outline the specific hardwar e requi reme[...]

4 Starter Guide SurfControl Web Filter for ISA v5.5 I NTRODUCTION System Requirements 1 G ENERAL S YSTEM R EQUIREMENTS The recommended ge neral specifications for your Web Filter installa tion are shown in the table below: Ta b l e 1 - 4 Web Filter System Requirement s Component Minimum Recommended Supported Operating Systems (with latest Service P[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 5 I NTRODUCTION System Requiremen ts 1 SQL S ERVER L ICENSING If you have purcha sed SQL Server under a Ser ver plus Device CALs, or a Server plus User CALs license model, you will need ad ditional client access licen ses (CALs) for the following: • A single Web Filter remote adm inistration clien[...]

6 Starter Guide SurfControl Web Filter for ISA v5.5 I NTRODUCTION System Requirements 1[...]

Chapter 2 Inst allation Decisions Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 8 Network Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 9 Firewall Port Configuratio[...]

8 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLATION D ECISIONS Introduction 2 I NTRODUCTION There are cert ain decisions you must make before you star t to inst all SurfControl Web Filter , based on the design of your network. During the Configuration Wizard p art of the installati on, specific information is required which relates t[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 9 I NST ALL ATION D ECISIONS Network Consid erations 2 N ETWORK C ONSIDERATIONS Y ou can install SurfContro l on a single ISA Server or in multi-server arrays. In an ISA S tandard Edition installation, W eb Filter is installed on a single ISA Server . In an ISA Enterprise Edition environmen t, Web F[...]

10 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLATION D ECISIONS Network Considerations 2 T o resolve an authentication issue: • Use a Local Admin account to log into the Web Filter server(s). This accou nt should also be a membe r of the domain administrators group in the DMZ, and an account with the same name and p assword should [...]

SurfControl Web Filter for ISA v5.5 Starter Guide 11 I NST ALL ATION D ECISIONS Firewall Po rt Configurati on 2 F IREWALL P ORT C ONFIGURATION Web Filter for ISA requires you to edit you r syste m policy to allow Web Filter to communicate across certain network port s. Openin g up these ports at the firewall will enab le you to use all of the avail[...]

12 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLATION D ECISIONS ISA Server Authentication 2 ISA S ERVER A UTHENTICATION Y ou can use ISA Se rver to authenti cate your users, if you don’t want to us e NetBIOS or EUM. This procedure is dif ferent, depending on whether you are using ISA Ser ver 2000 or 2004 and above. ISA Server 2000 [...]

SurfControl Web Filter for ISA v5.5 Starter Guide 13 I NST ALL ATION D ECISIONS User Name Resolution 2 U SER N AME R ESOLUTION By default, Sur fControl Web Filter doesn’t m onitor user na mes. The Configuration Wizard enables you to monitor your u s ers by name, in the following ways: • By using ISA Server to authenticate user names. This also [...]

14 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLATION D ECISIONS User Name Resolution 2 M ETHODS OF I NSTALLING EUM Y ou can install EUM in one of two ways: 1 Install an EUM Agent on your domain controlle rs or Novell NetWare NDS T ree Server . 2 Install an EUM Login Agent on your networ k that can monitor all users via a login script[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 15 I NST ALL ATION D ECISIONS User Name Resolution 2 2 Fro m th e me n u, selec t Poli cies Audit . Ens ure that Au d it the se Even ts is checked. 3 En sure security lo gs are set t o overwrite as n eeded. Do not manually clear the security logs. Before installation Prior to installing the EUM UA o[...]

16 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLATION D ECISIONS User Name Resolution 2 N ET W ARE EUM Web Filter also e nables you to monitor users by t heir Nove ll NetW are user name. The Novell version of EUM is called NetWareEUM. NetW areEUM works in the same way as EUM. Web Filter installs a User Agent on to each Novell NDS tree[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 17 I NST ALL ATION D ECISIONS User Name Resolution 2 Table 2-2 Logging Levels T HE EUM L OGIN A GENT The Login Agent enable s you to use the EUM without hav ing to inst all anything on your domain controllers . It works by saving a supplied progr am ( ScEumLoginAgent.exe ) and a co nfiguration file [...]

18 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLATION D ECISIONS User Name Resolution 2 The EumLogin.ini file Below is a copy of the supplied .ini file [Surfcontrol_Servers] # The [Surfcontrol_Servers] section of the EumLogin.ini file is used to set the # server names to be used for each i nstance of SurfControl Web Filter. #Servers=S[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 19 I NST ALL ATION D ECISIONS User Name Resolution 2 How to configure the file The table be low describes the various sections of the Eu mLogin.ini file and how to enter your info rmation. Table 2-3 The EumLogin.ini file sections Section What to enter [Surfcontrol_Servers] Enter the name, or IP addr[...]

20 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLATION D ECISIONS User Name Resolution 2 Configuring a log on and logoff script Y ou need to create a new logon and logof f script, or modify an existing one, to call the EUM Login agent ( ScEumLoginAgent.exe ). The EUM Login Agent file should be placed in an area on the network which is [...]

SurfControl Web Filter for ISA v5.5 Starter Guide 21 I NST ALL ATION D ECISIONS Database Consid erations 2 D ATABASE C ONSIDERATIONS Before you start to install Web Filter , you should decide: • Which datab ase platform you plan to use (SQL Server Express or SQL Ser v er). • How Web Filter will connect to the data base (Windows or SQ L authenti[...]

22 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLATION D ECISIONS Database Cons id e ra ti ons 2 3 T ype the following: sqlcmd -S.sqlexpress 4 Y ou should get a prompt like this: 1> 5T y p e : Exit to exit sqlcmd 6 Open the SQL Computer Man ager . 7 Expand Server Networ k Configuration . 8 Expand Protocols for SQLEXPRESS . 9 Enable[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 23 I NST ALL ATION D ECISIONS Database Consid erations 2 Reasons to Install SQL Se rver on a Dedicated Server Use SQL Server 2000 or 2005 on a dedicated ser v er if your organization: • Needs to store large amount s of data (for instance, you have a lar ge number of users, high Intern et activity [...]

24 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLATION D ECISIONS Other Considerations 2 O THER C ONSIDERATIONS This section contains general info rmation that you should be aware of when installing and configuring SurfControl W eb Filter . I NTERNET T HREAT D ATABASE SurfControl’ s Internet Threat Database is the best ca tegory data[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 25 I NST ALL ATION D ECISIONS Other Cons iderations 2 Y ou can change the Customer Feedb ack and Company & Intranet settings From the Web Filter Settings in the Enterprise Manager . See the Administrator ’s Guide fo r mor e details. E- MAIL N OTIFICATIONS Web Filter can automatically notify th[...]

26 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLATION D ECISIONS Other Considerations 2 Before installation, make sure the Remote Administration clie nt computer meets th e minimum requirement s as listed in the table below: Table 2-6 Remote Administrati on Client minimum requirement s P RIVACY E DITION C ONSIDERATIONS In certain Euro[...]

Chapter 3 Inst alling W e b Filter Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 28 Inst all ing SQL Server Express (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 29 Inst all ing SurfControl Web Filter[...]

28 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLING W EB F ILTER Introduction 3 I NTRODUCTION The following sections show you how to install W eb Filter Service Pack 3 along with instructions on how to install SQL Server an d W eb Filter ve rsion 5.5, if you have not already inst alle d these products. There are three steps to install[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 29 I NST ALLING W EB F ILTER Installing SQL Server Express (optiona l) 3 I NSTALLING SQL S ERVER E XPRESS ( OPTIONAL ) If you plan to use SQL Server Express for your database, you must insta ll it in the following order before installing Web Filter: 1 Download and install .NET Framework 2.0 fr om ht[...]

30 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLING W EB F ILTER Installing SurfControl W eb Filter 3 I NSTALLING S URF C ONTROL W EB F ILTER Y ou can cancel the installation of W e b Filter at any time by clicking Cancel . Y ou will have to restart the installation proces s if you decide to run the ins tall again at a later date. If [...]

SurfControl Web Filter for ISA v5.5 Starter Guide 31 I NST ALLING W EB F ILTER Installing SurfCo ntrol Web Filter 3 4 Click Next. 5 If the setup program does not detect a suitable da tabase, the Select Dat abase Insta llation Options is displayed. . 6 Y ou can now choo se one of th e following database o ptions: 7 Click Next . Note: If you have alr[...]

32 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLING W EB F ILTER Installing SurfControl W eb Filter 3 8T h e Product T ype screen is displayed. Select SurfContro l Web Filter . 9 Click Next . 10 The Setup T ype screen is displayed. This screen enables you to specify how you want Web Filter to be inst alled: • Complete Product - Sele[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 33 I NST ALLING W EB F ILTER Installing SurfCo ntrol Web Filter 3 12 Y ou will now see a screen giving you a summary of the installation opti ons you have chosen: Review your settings before st arting the installation. When you are ready , click Next . 13 A status bar will indic ate that the Web Fil[...]

34 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLING W EB F ILTER Installing SurfControl W eb Filter 3 14 Once the files are copied across an Install Wizard Comp lete screen will indicate that Web Filter has been successfully installed: Click Finish to close the setup program. The Config uration Wizard will launch automatically . The C[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 35 I NST ALLING W EB F ILTER Installing SurfCo ntrol Web Filter 3 C HANGES TO THE S ERVER The Web Filter setup program makes the following changes to the server: • Places the Web Filter icon in the Notification Area at startup. From this icon, you can perfor m the following actions: – S top or s[...]

36 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLING W EB F ILTER Configuring W eb Filter 3 C ONFIGURING W EB F ILTER The wizard will launch after you have fi nished the complete ins tallation pr ocess on your W eb Filter server . Perform the following steps. 1 As soon as the setup program is complete, the Configuratio n Wizard will st[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 37 I NST ALLING W EB F ILTER Configuring Web Filter 3 3T h e Customer Information screen is displaye d: Fill in your details to register with SurfControl. Registered us ers can sch edule live updates of the Internet Threat Database. 4 Click Next . 5T h e Licensing screen is displ ayed: • If you ar[...]

38 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLING W EB F ILTER Configuring W eb Filter 3 7 If you have entered a Web Filter license key , the Adaptive Threat Intelligence scre en is displayed: •S e l e c t Disable Anti-Virus Agent if you don’t wa nt to use the Anti-V irus Agent. Y ou can enable it following installation by selec[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 39 I NST ALLING W EB F ILTER Configuring Web Filter 3 10 The Select Database screen is displaye d: Fill in the fields as follows: • Server - Enter the name or IP address of the serve r where your SQL Server Exp ress, or SQL Server dat abase is located. • Connection - S pecify how you want We b F[...]

40 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLING W EB F ILTER Configuring W eb Filter 3 13 Click Next . 14 The Privacy Options screen is displayed. (This screen will no t appear if you se lected an existing database in S tep 7): If you need to hide user info rm at ion to com p ly wi th regi on al leg isla tio n, selec t Hide user i[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 41 I NST ALLING W EB F ILTER Configuring Web Filter 3 18 Y ou will now see the Corporate Network Detection Serv ice Configuration screen: This service is used by SurfContro l Mobile Filter to detect when clients are connected to a corporate Web Filte r server , which then t akes over the filtering o[...]

42 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLING W EB F ILTER Configuring W eb Filter 3 21 The Automatic Dat abase Management screen is displayed: T o keep yo ur database working ef ficiently , select Archive and pur ge monitored traffic dat abase once a month . 22 Click Next. 23 The Internet Threat Dat abase Update screen is displ[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 43 I NST ALLING W EB F ILTER Configuring Web Filter 3 25 The E-mail Notifications screen is displayed: Web Filter can notify you w hen system events occur . Fill in the fields as follows: • E-mail Server: Enter the name or IP addre ss of the e-mail server for your domain. W eb Filter will use this[...]

44 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLING W EB F ILTER Configuring W eb Filter 3 27 The Categorization screen is displayed: 28 Select the Anonymously s end VCA and uncategorized dest ination information to Sur fControl check box, if you want to send uncategorize d we b site information anonymously to SurfCont rol. This helps[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 45 I NST ALLING W EB F ILTER Configuring Web Filter 3 36 The User Name Resolution screen is displayed: By default, User Name Resolution is not selected. Choose one of the following: • Enterprise User Monitoring (recommended) • NetBIOS As an alternat ive, you can resolve user n ames via the I SA [...]

46 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLING W EB F ILTER Configuring W eb Filter 3 • Username and Pas sword - Y ou need to enter a valid NDS tree username and p assword to enable W eb Filter to identify NetW are users. 39 Click Next . 40 The Ready to Configure screen is displayed. Y ou can see a list of the tasks that the Co[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 47 I NST ALLING W EB F ILTER Configuring Web Filter 3 • If there is a serious problem with a task, you will see a failure icon next to it. If this happens, the Skip button will be disabled and you must go back to c orrect your settings. 42 The Configuration Comp lete screen is displayed. Y ou will[...]

48 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLING W EB F ILTER Installing Service Pack 3 3 I NSTALLING S ERVICE P ACK 3 This section contains information on Installing W eb Filter Service Pack 3. Y ou can cancel the installation at any time by clicking Cancel . Y ou will have to restart the installation pr ocess if you decide to ins[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 49 I NST ALLING W EB F ILTER Installing Service Pack 3 3 6 Y ou can now make a backup of your existing application datab ases using the Upgrade Options screen: This will enable you to ‘roll back ’ to your previous database, should this be necessary: •S e l e c t Backup All to backup all of the[...]

50 Starter Guide SurfControl Web Filter for ISA v5.5 I NST ALLING W EB F ILTER Installing Service Pack 3 3 9 Click Install to start the inst allation. A progress bar will indicate how the insta llation is progressing: 10 Y ou should now see the Inst all Wizard Complete screen : Choose when to restart th e compute r: now or later . 1 1 Click Finish [...]

Chapter 4 Further Configuration Post Inst allation T asks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 52 User Name Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 53 Inst all SurfControl Rep[...]

52 Starter Guide SurfControl Web Filter for ISA v5.5 F URTHER C ONFIGURATION Post Installation Tasks 4 P OST I NSTALLATION T ASKS Following the inst allation of Web Filter , there are a nu mber of tasks you may need to perform. Some apply to all installations, others are depend ent on your network configuration o r operating system set up. A LL I N[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 53 F URTHER C ONFIGURATION User Name Resolution 4 U SER N AME R ESOLUTION By default, Su rfControl Web Filter r esolves user n ames by issuing a NetBIOS query based on the MAC address. W eb Filter also includes the Enterprise User Monitor (EUM) utility for resolving user names in a routed network. Y[...]

54 Starter Guide SurfControl Web Filter for ISA v5.5 F URTHER C ONFIGURATION User Name Resolution 4 2T h e SurfControl Enterp rise User Monitoring Installatio n screen is displayed. Click Next . 3T h e Hostname screen is displayed. • Enter the IP address of the Web Filter serv er . • Enter the port the User Agen t and the Web Filter service sho[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 55 F URTHER C ONFIGURATION User Name Resolution 4 7T h e Ignore User Account s screen is displayed. Select the user account s who se logo n or logoff activity does not ne ed to be reported, for instance, Systems Management Server (SMS) and antiviru s accoun ts. 8 Click Next . 9T h e Select Domain Co[...]

56 Starter Guide SurfControl Web Filter for ISA v5.5 F URTHER C ONFIGURATION User Name Resolution 4 The EUM Agent on the domain controller w ill wait te n minutes before checking for any changes made in the scua.ini file. The frequency of this can be changed by altering a regi stry setting on individual domain controllers. T o change this value, pe[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 57 F URTHER C ONFIGURATION User Name Resolution 4 • T o a dd a new W e b Filter server , type an entry underneath th e [surfCONTROL_Services] section, in either one of the followin g formats: hostname=61695 ip_address=61695 • T o ma nually add an ignored user , type an entry underne ath the [ign[...]

58 Starter Guide SurfControl Web Filter for ISA v5.5 F URTHER C ONFIGURATION User Name Resolution 4 5 Press enter . Automatically loading the NetWare EUM T o auto matically load the NetW a re EUM every time th e server is res tarted, perform th e following st eps: 1 Edit the sys:systemautoexec.ncf file. Y ou can edit this file using any text edit[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 59 F URTHER C ONFIGURATION Install SurfControl Report Central 4 I NSTALL S URF C ONTROL R EPORT C ENTRAL T o prod uce reports on the Internet traf fic monitored by W eb Filter , you need to inst all SurfControl Report Central, either as a download from http://www .surfcontrol.com , or from a product[...]

60 Starter Guide SurfControl Web Filter for ISA v5.5 F URTHER C ONFIGURATION Installing the Remote A dministration Client 4 I NSTALLING THE R EMOTE A DMINISTRATION C LIENT From the Remote Administration Client installation you can: • View monitored traf fic. • Create and edit rules. • Run reports. • S tart and stop the Web Filter Service. ?[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 61 F URTHER C ONFIGURATION Installing the Remot e Administration Client 4 3T h e License Agreement sc reen is displayed. Select I accept the terms of th e licen s e ag re eme nt . 4 Click Next . 5T h e Select Dat a base In stallation Options screen is displayed. Select SurfControl Web Filter Adminis[...]

62 Starter Guide SurfControl Web Filter for ISA v5.5 F URTHER C ONFIGURATION Installing the Remote A dministration Client 4 6T h e Product T ype screen is displayed. Select SurfContro l Web Filter . 7 Click Next . 8T h e Setup T ype screen is displayed. Select Remote Administration . 9 Click Next .[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 63 F URTHER C ONFIGURATION Installing the Remot e Administration Client 4 10 The Select Server Platform T ype screen is displayed. Select Microsof t ISA Server . 1 1 Click Next . 12 The Installation Summary screen is displayed. Review your settings before star ting the installation and click Next .[...]

64 Starter Guide SurfControl Web Filter for ISA v5.5 F URTHER C ONFIGURATION Installing the Remote A dministration Client 4 13 The InstallShield Wizard Complete screen is displayed. 14 Click Finish . The Configurat ion Wizard will start automatically . The Remote Administration Client and Windows Vista Windows Vist a provides user security in the f[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 65 F URTHER C ONFIGURATION Firewall Policy Rules 4 F IREWALL P OLICY R ULES When installing W eb Filter on ISA Se rver 2004 or 2006 a nd Windows Server 2003 , the following firewall policy rules should be set up to enable W eb Filter to function correctly: • A firewall policy rule must be set up t[...]

66 Starter Guide SurfControl Web Filter for ISA v5.5 F URTHER C ONFIGURATION Firewall Po licy Rules 4 10 From the Connections tab, click LAN Settings . 1 1 Select Use a Proxy Server . 12 Select Bypas s proxy server for local addresses . 13 Click OK . 14 Click OK again to close the dialog box. Configure a Firewall Po licy Rule for the VCA 1S e l e c[...]

SurfControl Web Filter for ISA v5.5 Starter Guide 67 F URTHER C ONFIGURATION Firewall Policy Rules 4 11 E n t e r 1024 in the Port Range From field. 12 Enter 65535 in the Port R ange T o field. 13 Click OK , then Next . 14 Select No from the Secondary Connections screen. Click Next . 15 Click Finish . 16 From the Add Prot oco ls dialog box, expand [...]

68 Starter Guide SurfControl Web Filter for ISA v5.5 F URTHER C ONFIGURATION Firewall Po licy Rules 4 14 Select No from the Secondary Connections screen. Click Next . 15 Click Finish . 16 From the Add Prot oco ls dialog box, expand the User Defined folder and select th e Protocol you set up. Click Add , then Close . 17 From the New Access Rule Wiza[...]

Appendix Cont act T echnical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 70 Sales and Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 72[...]

70 Starter Guide SurfControl Web Filter v5.5SurfControl Web Filter v5.5 A PPENDIX Contact T echnical Sup port C ONTACT T ECHNICAL S UPPORT Websense provides technical information about SurfControl products online 24 hours a day , including: • latest rele ase informatio n • searchable Knowledg e Base • show-me tutorials • product documents ?[...]

SurfControl Web Filter v5.5SurfControl Web Filter v5.5 Starter Guide 71 A PPENDIX Contact Technical Support If your issue is urgent, please call one of the of fices listed below . Y ou will be routed to the first available technician, who will gladly assist you. For the latest support infor mation on SurfControl products, visit www .websense.com/Su[...]

72 Starter Guide SurfControl Web Filter v5.5SurfControl Web Filter v5.5 A PPENDIX Sales and Feedback S ALES AND F EEDBACK For product and pricing info rmation, or to place an order , contact W ebsense. T o find your nea rest Websense of fice, please visit our web site: www .websense.com[...]