Swann DVR4-4200 manuale d’uso

Engl i sh 1 INS T RUC TION M A NUA L EN 96 0 H Digit al V ideo R e c or der 4- ch annel m odel s[...]

2 Bef or e Y ou Begin F CC V erification Note : T his e qui pm ent ha s be en te s ted a nd fo und to c omp ly w ith th e li mit s f or Cl a s s B dig it al de v ice, p ur s uant to p ar t 1 5 of the F C C Rule s . T he s e lim it s ar e de si gne d to pr o vi de re as on abl e pr otec tion a gain s t har m ful i nter fer enc e in a re si dent ial [...]

3 Content s Intr oduction Get ting Star ted 5 Inst all ati on Guide line s 6 DV R Fr ont P a nel 6 DV R Rear Panel 7 Connec tion Diagr am 8 Conne c ting Addi tional Dev ices 9 Basic Setup Contro lling the D VR 11 Se tup W iz ar d: G ene r al 12 Se tup W iz ar d: E mail 13 Se tup W iz ar d: Sy s tem T im e 14 Setup W izar d: Account Configur atio n [...]

4 Chapt er 1 Intro duc tion[...]

INTRODUC TION EN INTR ODUCTION 5 Getting Start ed Congratulati ons on you r purc hase of t his Swann DVR. Y ou ’ ve m ade a fine c hoic e for k eeping a wat ch ful eye over yo ur home o r busi ness . Let’ s tak e a mome nt t o talk about some o f th e fea tures th is DVR of fers, and how to ge t th e most out of t hem. Oh my , this is a big man[...]

INTRODUC TION EN INTR ODUCTION 6 Ins tallation Guidelines Name F unction USB Port For conn ec tin g USB ex terna l stor age to the DV R f or ba ckup, or for a pply ing n ew f ir mw are. P l a y/ P a u s e Button Open s the pl a y bac k inter f ace f rom t he li ve v ie w ing mo de. P aus es p l ay bac k or re sum es play back. Display Button T og g[...]

INTRODUC TION EN INTR ODUCTION 7 1 2 3 4 5 7 6 8 9 10 D VR R ear Panel Name F unction AUDIO IN RCA por ts for connecting microphones to record audio . VID EO IN Th es e are y our v ide o input s w he re yo u conne c t you r cam er as v ia th e BNC conn ec tor to displ a y vi deo fe ed on y our T V . Th e chann el s ar e l abel led b y numb er s in [...]

INTRODUC TION EN INTR ODUCTION 8 Connection Diagr am Connect the Video (BNC-con nector) a nd Powe r cab les fr om the c ame r a to the extension cable then co nnect the Video cable o n the ot her end o f the e xtension cable to a V ide o inp ut on th e rear o f the DVR . Do th is for th e other c ame r as in your k it. Connect the cameras to power [...]

INTRODUC TION EN INTR ODUCTION 9 Connecting Additional De vic es The A udi o Out p or t c an b e used to conn ect a p air o f speak ers or headphones. The A udi o In po r t s can b e use d to connect a udio devices to t he DVR. Obviously , your microphone probabl y won ’t look l ike that on e - they’re of ten built i nto camer a s. An ex ter na[...]

10 Chapt er 2 B a s ic S e tup[...]

BASIC SETUP EN BA SIC SE TUP 11 Contr olling the DVR Starting the DVR f or the firs t time: W hen y ou f ir st b oo t t he DV R , i t wi ll a uto ma tic a lly s t ar t the S et up W iz a rd w hi ch w il l gu id e you t hro ug h th e va r iou s s et up options availab le. The USB Mouse Th e ea sie s t w ay to o pe r ate th e DV R i s to us e th e in[...]

BASIC SETUP EN BA SIC SE TUP 12 Setup Wizar d: General Th e S etup W i za rd w i ll r u n auto mat ic all y the f ir s t tim e yo u st ar t the D V R . Th e wi z ar d wi ll g ui de yo u thr ou gh al l th e se t ti ng s you n ee d to g et y our D V R up an d wo r ki ng , sp ec if ic al ly: • Choosing your L anguage • Se t ting V ide o For m at a[...]

BASIC SETUP EN BA SIC SE TUP 13 Setup Wizar d: Email Email If yo u w ant th e DV R to sen d em ail al er ts a s al a r m eve nt s ar e dete c ted , th en yo u’ll n ee d to co nfi gur e an ou tgo ing e mail s er v er fo r the D V R to u se, a nd cho os e an e mail a dd re s s for i t to se nd to . We re com men d cr eat ing a n acco unt w it h Gma[...]

BASIC SETUP EN BA SIC SE TUP 14 NTP NT P s t and s for “ Net wor k T im e P roto co l ” . It’s a wa y for t he D V R to con ne c t to th e Inter n et and a uto mati c all y upd ate an d mai nta in accu r ate ti me. T he re’s no req uir eme nt to us e N T P , but i t’s eas y to s etu p and f re e to us e, s o th er e’ s real ly n o re as[...]

BASIC SETUP EN BA SIC SE TUP 15 Setup Wizar d: Ac c ount Configur ation Acc ount Configuration Her e yo u c an ch ang e the d ef ault p a ss w or d of t he Admin account. For on- going pr otectio n agains t unau th or ize d acc es s , we s tr on gly s ugg e st s et ti ng a ne w pa ss w or d f or yo ur Admin account. User Name: The DV R’ s default[...]

BASIC SETUP EN BA SIC SE TUP 16 Setting up y our Smartphone or T abl et Have a Smartphone or T ablet? Th en h ead t o the r es pe c ti v e A pp le A p p Stor e or G oo gl e Pl a y, dow nl oa d the Sw annVie w Link app (or Sw annVie w Link HD for ta ble ts) f or f re e and t ur n y our i OS o r A nd ro id de v ice into a m on itor i ng ce ntr e for [...]

BASIC SETUP EN BA SIC SE TUP 17 SwannView Link Softwar e Y our D V R co me s w ith p o wer fu l re mote a cce ss a nd inte r fac e sof t w ar e, c al le d SwannView Link . Y ou c an s etup a nd co nfi gur e alm os t al l as pe c t s of th e DV R f r om th e Swa nnVie w Link inter face. Th e Swann View Link so f t w ar e w ill a ll ow y ou to: • v[...]

BASIC SETUP EN BA SIC SE TUP 18 Setting up y our PC Logging on to SwannView Link • T o c onn ec t f r om y our P C to y our D V R , ma ke sur e you r DV R i s on a nd all connections are ok. • On y our P C, o pe n the e mail t hat y our D V R s ent w he n yo u we re set t ing up y ou r ema il acco unt du r ing t he S etu p W iz ar d w hic h sho[...]

BASIC SETUP EN BA SIC SE TUP 19 Liv e View Mode Li v e V ie w is th e def a ult di spl ay mo de fo r the D V R . E ach c am er a t hat ’ s con nec ted to the D V R w il l be d isp l ay ed h er e. You can che ck th e s tat us an d op er a te you r DV R and c ame r a s wi th th e ico ns an d me nus o n the L i v e V ie w sc re en . Status Ic ons In[...]

BASIC SETUP EN BA SIC SE TUP 20 Op ens t he ma in me nu. Runs the initial st ar tup w izar d. Menu Bar T o o pe n, r i ght cl ic k w ith th e mo us e on th e L i ve V ie w s cr ee n. A B C D E F G H I J # The ar r angement and av ail abilit y of the but tons de scr ibed her e can be dif fer ent in some model s . Liv e View Mode A Single Camera V ie[...]

BASIC SETUP EN BA SIC SE TUP 21 Display Camer a Men u Ba r Encode Pl ayback Gener al Motion HDD Gener al Option Backup Advan ce d Vide o Loss S.M. A .R. T User Lock Email Settings DDNS NTP IP F ilte r Output Schedule Eve nt / L og Statu s E xce pti on s PTZ Information Shutdown Maintenance Reb oot Recording Searc h Net wo r k Al arm Dev ice Sy stem[...]

22 Chapt er 3 Menu F unc tion s[...]

23 MENU FUNCTIONS EN MENU FUNCTION S Ov erview This cha pt er co nsists of a gu ide t o per forming co mmon an d adv anced fu nctions thro ugh th e menu s in th e DV R s ystem ; a How T o. .. gu ide . W e recomm end th at you read the p revious chap te r , Chap t er 2 - Basic Se tup , t o comp let e th e Setup Wizard to ge t your DVR up and working[...]

24 MENU FUNCTIONS EN MENU FUNCTION S Display : Camer a Camer a No.: Choos e th e cha nne l yo u w ant to e dit h er e. Th e Came ra No is th e s ame t hing a s th e numb er w r i t ten o n the r ea r pa nel n ex t to t he BN C so cket us e d to con nec t the camer a. Camer a Name: Enter a nam e for t he c am er a y ou’ve se le c ted . B y def au [...]

25 MENU FUNCTIONS EN MENU FUNCTION S Th e Display: Output men u is w h ere y ou c an cont ro l ho w the D V R is g oin g to del i ve r an image t o your t elevision, screen or monitor . Y ou’l l be ab le to a dju st i tem s suc h as: • sc re en r es ol uti on an d po si tio n on yo ur monitor • the au dio o ut put • the a ppe ar a nce of t [...]

26 MENU FUNCTIONS EN MENU FUNCTION S Camer a No.: The c am er a fe ed y ou w a nt to alte r the s et ti ngs for . The s e ar e numb er ed s e que ntial ly, and co r re sp on d to the BNC v i deo i npu t s l ab ell ed o n the r ea r of th e DV R . Encoding Parameters (advanced user option): Whether you’re edi ting t he p ar am eter s f or th e mai[...]

27 MENU FUNCTIONS EN MENU FUNCTION S Ove r w ri te: Wh en e nab le d, th e DV R w i ll r ec or d ov er th e fil e s alr ea d y s tor ed o n the h ar d dr i ve. T h e DV R wil l alw a y s re cor d o ver the oldest fi le s on y our h ar d dr i ve f ir s t. Usin g the o ve r wr i te op tio n is ad v i s abl e, as t he D V R w il l alw a ys b e ab le t[...]

28 MENU FUNCTIONS EN MENU FUNCTION S R ec or ding: Schedule Th e Recording: Schedule me nu ena bl es y ou to s pe cif y w he n the D V R r eco r ds v id eo an d un der w h at mo de s for e ac h cha nne l . Th e sc he dul e pr es ent ed on -s cr e en ap pl ie s to one channel only over one whole week . T her e is a 2 4 -h our t imel in e for eac h d[...]

29 MENU FUNCTIONS EN MENU FUNCTION S T o initiate playback: • Se le c t the c han nel y ou’ d li ke to pl ay b ac k. N ote: T he D V R c an p l ay b ac k up to 4 ch ann el s at a t ime . • Fro m the V i d e o Ty p e men u, s el ec t th e t y p e(s) of v i deo y ou’ d li ke to pl ay b ac k. T h e opt ion s ar e Manual , Sched ule , Motion an[...]

30 MENU FUNCTIONS EN MENU FUNCTION S The Playback Int erf ac e Th e P l ay b ack in ter fa ce is qu ite si mil a r to a com put er’s medi a player , or to the on-screen dis play of a DVD/Blu-r ay player . Mos t of t he co ntro l s a re qu ite s tr a ight f or w ar d, a nd op er ate in the s am e w ay a s a s tan da rd m ed ia pl a ye r . Current [...]

31 MENU FUNCTIONS EN MENU FUNCTION S T o b ack up fo ot ag e: • Co nne c t a U SB f l ash d r i ve or a U SB h ar d dr i ve (HDD) to th e USB Por t on fr ont o f the D V R . • Cho os e the c a mer a(s) you w a nt to b acku p foot a ge f ro m. • Fro m the V i de o T yp e me nu, s el ec t t he t y p e(s) of v ide o yo u w ant to b ac kup. • S[...]

32 MENU FUNCTIONS EN MENU FUNCTION S W hil e the b ack up pr oc es s i s exec ute d, th e D V R w ill d isp l ay a p air o f pr ogr e s s meter s. T he to p one i ndi ca tes t he pr o gre s s of th e cur r ent v i de o eve nt, t he lo w er on e sho w s th e ove r al l pr og re s s . T o e nd th e b acku p pr oce s s be for e it ’ s com ple te, ch[...]

33 MENU FUNCTIONS EN MENU FUNCTION S Net w or k Acces s: Here yo u c an ch oo se b et w e en the t hr ee dif fere nt t y p es o f net wor k s th at the D V R c an b e co nne c ted t o. Th e thr ee t y pe s of net wo r ks a re: DHCP: DHCP (D y n ami c Hos t C onf ig ur ati on P ro toco l) i s a s ys tem w h er e on e dev i ce on y our n et w or k (u[...]

34 MENU FUNCTIONS EN MENU FUNCTION S Network: Adv anc ed Note: M any of t he fo ll ow in g net wor k in g set t ing s ar e not re quir e d w hen u sin g Sw an nL ink P 2 P for r em ote acc es s . DDNS: The p l ace t o conf ig ure t he D V R to au tom atic al ly up date a dy n ami c DN S se r vi ce. DD NS i s not r eq uir ed fo r Sw an nL ink P 2P r[...]

35 MENU FUNCTIONS EN MENU FUNCTION S Pa r ticul a r ly im po r t ant i f yo u’ve enab le d N TP - s et this t o the ti me zo ne w he re y ou h app en to b e. For exa mpl e, p eop le in e as te r n Au st r al ia (C anb er r a , Syd ne y and M el bou r ne) ch oo se G MT+ 10:0 0, w hil st the E a ste r n T ime zo ne in t he U S A and C an ad a is GM[...]

36 MENU FUNCTIONS EN MENU FUNCTION S Network: Adv anc ed: Email Settings If yo u w ant th e DV R to occ as ion all y dr op you a l in e, sha re n ew s , tel l yo u abo ut it s da y an d - mor e imp or t antly - te ll y ou w hat ’ s goin g on a ro und y our h om e or bus ine s s as i t hap pe ns , th en yo u c an conf ig ure i t to au tom atic al [...]

37 MENU FUNCTIONS EN MENU FUNCTION S Th e IP F ilte r ca n be u se d to mo dif y w hic h IP ad dr es s e s hav e pe r mis si on to t al k to the D V R a nd w hi ch do n ot. Th is is a n ad v an ced f eat ure , and i s re co mme nde d fo r ad v an ced u se r s onl y. Tinker ing w ith t hin gs he re - i f yo u’ re not su re w h at you’re doin g -[...]

38 MENU FUNCTIONS EN MENU FUNCTION S Alarm: Motion If yo u’ re pl a nnin g to us e Mo tion D etecti on as the p r ima r y (or so le) re co rd ing m od e for t he DV R , it ’s wor th tak in g a mom ent to e ns ure it’s pro pe r ly con fi gur ed . If th e moti on de tec t ion s en sit i v it y i s too sensiti ve , then t he D V R w il l re cor [...]

39 MENU FUNCTIONS EN MENU FUNCTION S Alarm: Motion Detection Configur ation T o set the Motion Detection Ar ea In the M OT IO N DE TEC T IO N men u, us e th e mo us e or th e ar r ow b ut to ns to hi ghl igh t the S E T UP b ut to n fo r the c hann el you w i sh to s etup t he M OT IO N DE TEC TI ON A R E A for , and conf ir m b y pr es s ing s el [...]

40 MENU FUNCTIONS EN MENU FUNCTION S Alarm: Motion Detection Not es Motion Detection R ec or ding Setup Note: PT Z sy stem s are f un dam en tally in com pat ib le wit h moti on dete ct ion . Avoid ena bl in g moti on detec tio n on a chan nel w hich has a PT Z sy stem at tach ed to it - esp ecia ll y wh en the PT Z sy stem is set to Cr uis e Mod e[...]

41 MENU FUNCTIONS EN MENU FUNCTION S Alarm: Video Loss Alarm: Video Loss V ide o L os s is r e gar de d as a p oten tial a l ar m ev ent , and i s con sid er ed to o ccu r any ti me th at th e DV R d oe sn’t rec ei ve a n ac ti v e v ide o sig nal o n any o f it s inp ut s . Th e def au lt be ha v iour o f the D V R , w hen a c han nel h as n o i[...]

42 MENU FUNCTIONS EN MENU FUNCTION S Alarm: Ex c eption A n Exception is an y de v iatio n fr o m the D V R’s nor ma l be hav i our - p hr a se d ano the r w ay, it’s like sa y ing t he D V R’s been w or king fin e excep t fo r the s e ev ent s Exception T y pe: W hat e vent t yp e yo u’d l ike the D V R to r ea c t to. B y c onf igu r ing [...]

43 MENU FUNCTIONS EN MENU FUNCTION S T yp ic al ly, ther e w ill b e on e entr y h er e, and it w il l be th e ha rd d r iv e th at ca me w i th the DV R - y ou’l l get m any y ea r s of us a ge ou t of the included hard d ri ve. Th e dr i ve c onn ec te d to th e inter n al S AT A po r t w i ll b e li ste d he re. A d r i ve co nne c te d v ia e[...]

44 MENU FUNCTIONS EN MENU FUNCTION S De vic e: P TZ Important: Don’ t use Motion Detection on channel s with P TZ cam era s at ta che d. T he DV R c an’t tell th e difference bet we en something mov ing i n fro nt of t he c amer a and t he c amer a i t se lf mov ing! PTZ Settings Th is is w h er e yo u ca n conf i gur e the D V R to b e abl e t[...]

45 MENU FUNCTIONS EN MENU FUNCTION S De vic e: P TZ PTZ Contr ol Window Ar ro ws: Mo ve s th e ca me r a in th e dir ec t ion s el ec te d. Spe ed: Ho w f as t th e ca mer a wil l mo ve . Th e hig her t he numb er , the f as ter th e mo ve ment . Note t hat th e ac t ual spe ed o f mov em ent w il l dep en d up on th e ca pa bil iti e s of yo ur pa[...]

46 MENU FUNCTIONS EN MENU FUNCTION S Sy s tem: Gener al Langua ge: The l a ngu ag e that t he D V R’s menu s, a ler t s and o the r com muni ca tio ns w il l us e. T hi s usu all y def au lt s to En gl ish . Be c ar ef ul not to c han ge th is s et tin g uni ntenti ona lly - i t mig ht be t r ick y to fin d the s et tin g to ch ang e it b ac k w [...]

47 MENU FUNCTIONS EN MENU FUNCTION S Sy s tem: User Th e Sys te m: Us er m enu i s w her e yo u c an def in e and c onf igu re th e dif fer ent le ve l s of a cce ss v a r iou s us er s ha ve to t he D V R. We sug ge s t that at minimum the admin account be pa s s wo rd p ro tec te d, a s it h as ac ces s to a ll a spe c t s of the D V R ’ s op e[...]

48 MENU FUNCTIONS EN MENU FUNCTION S If yo u’ re lo ok ing a t the Sy s tem I nfor m atio n sc re en , yo u’ve pro ba bly b ee n dir ec ted to do s o by Sw ann T echnical Suppor t. If w e hav en’t told y ou to co me h er e, yo u mig ht be w on der in g w hat a ll th e info r mat ion m ea ns . On a d ay -to - da y lev el , th e ans w er i s ?[...]

49 MENU FUNCTIONS EN MENU FUNCTION S Sy s tem: Maint enanc e T o maintain the op er ational integri t y of the DV R , it i s su gge s ted t hat i t be r eb oote d per i od ic all y. In much th e s ame w a y tha t a com pute r c an be co me un s tab le i f lef t on for a n ex tr em ely l on g time , the D V R c an become unstable. It is strongly sug[...]

50 Chapt er 4 R ef erenc e[...]

REFERENCE EN REFERENCE 51 SwannVie w Link Windows Int erf ac e 03/12/2013 10:30:15 T ue 03/12/2013 10:30:15 T ue 03/12/2013 10:30:15 T ue 03/12/2013 10:30:15 T ue 1 2 3 4 5 6 7 8 9 1. St ar t Li ve V iew 2. Stop L iv e V ie w 3. Snapshot 4. Vid eo C apt ur e 5. Prev ious Page 6. Nex t Pag e 7. Volu me 8. Split - Screen 9. Full Screen Prev iew: T he[...]

REFERENCE EN REFERENCE 52 SwannVie w Link: Local Settings Th e lo c al con fi gur a tion s cr e en is w h er e you c a n cus to mis e ho w Sw an nVi ew L in k w ill s tor e an d pr oc es s fo ot age o n th e lo ca l P C w hen y ou d ow nl oa d it f r om th e DV R . Record P ath: W h er e Sw an nVi ew L in k w ill s a ve r eco r ding s if you s el e[...]

REFERENCE EN REFERENCE 53 SwannVie w Link: De vic e Settings Displ ay: Channel Settings Channel Name ( Check Box): W het her th e ch ann el ’s name w il l be dis pl ay ed o n sc re en o r not . Channel Name: The ti tle y ou’ d like to g iv e tha t ca me r a. Record D ata: W h ethe r the o ve r l ay s (Ch ann el Nam e, D ate an d so o n) wi ll b[...]

REFERENCE EN REFERENCE 54 Your DVR’s Unique IDentifier Net work : General Be c ar ef ul a dju s tin g se t ti ng s he re - if t he DV R c a n’t acce s s the net work anymore, you won ’t be able to configur e it remotel y! Net w or k Acces s: Ho w yo ur net wor k i s ad dr es s ed - e ith er DH CP or S TA TIC I P add re s sin g. Subnet Mask: A[...]

REFERENCE EN REFERENCE 55 SwannVie w Link: De vic e Settings Alar m: Motion Detec tion Channel: The channel you’ re configuring the motion d etection set tings for . Enab le: W hether t he motion detection is e nabled for the channel currentl y selected. Sensitiv it y: A slidi ng s ca le b et w ee n 1 and 5 0 . Th e num ber r efe r s to the n umb[...]

REFERENCE EN REFERENCE 56 SwannVie w Link: De vic e Settings Dev ice: HDD Op er ate s in th e s am e w ay as t he HD D man ag eme nt men u in th e DV R m enu . Rat her t han at tempt to s umm ar ize h er e, it ’ s ea sie r to simp ly tu r n to pa ge 43 to l ea r n mor e. System: General / System Information / Maintenance Op er ate s in th e s am [...]

REFERENCE EN REFERENCE 57 SwannVie w Link Mobile Int erf ac e 1. Menu - Opens the m enu to all ow yo u to sele c t the v ar iou s dif fe rent me nu scr ee ns . 2. Li ve V iew - T he L iv e V ie w scr een . A re d bor der w il l sur ro und the c ur rently s ele c ted c amer a. 3. Gro up Indic ator - Sw an nVie w Link c an di spl ay up to 4 c hannel [...]

REFERENCE EN REFERENCE 58 SwannVie w Link Mobile Int erf ac e 1. Live - T akes yo u bac k to the L iv e V iew s cr een f rom a ny other s cre en. 2. Record List - T akes y ou to the Reco rd L is t pa ge w her e you c an pl a y back v id eo that y ou hav e pre v iousl y rec ord ed to your mo bile de v ice. 3. Dev ice - T he De v ice Mana gement s cr[...]

REFERENCE EN REFERENCE 59 T r oubleshooting Q: The im ag es f r om my c am er a s ar e bl a ck & w hi te and /or fl icke r ing . W hat ’ s up ? A: Most l ikely, you r V id eo St an dar d i sn’t set cor r e c tly fo r you r re gio n. C he ck ou t the s e c tio n on PA L /N T S C ( “ Sy s tem: Gen er a l ” o n pa ge 4 6 ) fo r mo re inf o[...]

REFERENCE EN REFERENCE 60 Thir d Party Har dwar e Due to i t’s natur e as a n et w or ke d dev i ce, th e DV R i s of te n re quir e d to op er ate w i th thi rd p ar t y h ar d w ar e. We do eve r y t hing w e c an to e nsu re th e D V R is co mp atib le w i th as man y thir d p ar t y de v ice s as p os s ibl e, the re w il l alw a y s be so me[...]

REFERENCE EN REFERENCE 61 W arranty Inf ormation USA Swann C ommunications US A Inc. 1 26 3 6 C l ar k Str e et S ant a Fe Sp r ing s C A 90 670 USA Austr alia Swann C ommunications Uni t 13, 3 31 Ingl es S tre et , Por t Mel b our n e V ic 3 2 07 Austr al ia United Kingdom Swann C ommunications L TD. Sta g G ates H ou se 6 3/6 4 Th e Ave nue S O17[...]

Engl i sh 62 Swann T ec hnical Supp or t All Coun tries E-ma il: t ech @ s w ann.com T elep hone Helpdesk USA T oll Fr ee 1 -8 0 0-627 - 2799 USA E xchange & R epairs 1 -8 0 0 - 62 7 - 2 79 9 (Option 1 ) ( M-F , 9am-5pm US P T ) AUSTR A LIA 13 0 0 13 8 3 2 4 NE W ZE A L AND T oll F ree 08 0 0 4 79 266 UK 020 3 02 7 0 979 Helpdesk / T echnical S[...]