Teledyne C-2000 manuale d’uso

C-2000 User Guide V ersion 1.01 DIGIT AL A IRBORNE TEL EPHO NE ® C-2000[...]

® i (Rev . 8/04) Y our ne w MagnaStar ® C-2000 system offers access to unpar alleled featur es and quality digital connections utilizing the advanced digital Airfone network. The system is bac ked by a r esponsive, authorized service network of over 150 dealers nationwide . W e ar e confident that you will enjoy using your new digital airborne t[...]

® ii (Rev . 8/04) T able of Contents Simply click on the titles in or der to navigate thr ough the document. Brief History of Airfone and Raytheon Introduction General Information How the System W orks I. Quick Reference Guide II. Using MagnaStar III. Customer Assistance IV . SA TCOM Service V . HF Radio Service Connection VI. Configuration Proce[...]

® iii (Rev . 8/04) Brief History of Airf one and Raytheon V erizon Airfone Inc., Raytheon Company , and T eledyne Controls hav e joined forces to deliv er the MagnaStar ® C-2000 Digital Airborne T elephone, a General A viation telephony product of unparalleled quality and features. V erizon Airfone is the industry leader and premier provider of i[...]

® iv (Rev . 8/04) Intr oduction Congratulations on your selection of the MagnaStar ® C-2000 Digital Airborne T elephone. The MagnaStar system is designed to provide years of quality service and reliability onboard your aircraft. Installation by an authorized Dealer will ensure proper cabling and integration with other onboard a vionics and relate[...]

® v (Rev . 8/04) How the System W orks The MagnaStar ® C-2000 Digital Airborne T elephone provides the general aviation mark etplace – business, go vernmental and pri v ate aircraft – with access to advanced telephon y services pre viously av ailable only onboard commercial aircraft. The MagnaStar system was specifically designed to provide [...]

Quick Refer ence Guide A. Placing V oice Calls B. Placing/Receiving F ax and Data Calls B1. Fax and Data Calls with a C-2000 Handset B2. Fax and Data Calls with a CDBR-2 Data Station C. Receiving Calls C1. Remote Answer C2. Call Forwarding D. C-2000 Configuration Procedures E. Calling the Aircraft F . Baud Rate and Link Selection Dialing Prefixes[...]

I. Quick Refer ence Guide The MA CH-1 and Standard MagnaStar ® Handsets have: • Backlit LCD Display and telephone style ke ypad with two additional keys, “+” and “End Call. ” • Hook Switch is acti v ated by a magnet mounted in the standard holder (depending on model and installation). • F or use without standard holder , use “+” [...]

A. Placing V oice Calls Domestic 1. Choose “ 1 ” for V oice Call. 2. Press “ 1 ” + Area Code + Number ( “ 1 ” is optional). Credit Card Billing: “ 0 ” + Area Code + Number . 3. If you misdial, press “ * ” to clear the digits and enter the number again. 4. Press “ End Call ” when fi nished. International 1. Choose “ 1 ” [...]

NO TE 5: The curr ent link is displayed on the top of the “Main” menu in in verse video. Y ou may switch to an alternate link by simply pr essing the “6” ke y until the desir ed available link is displayed on the top of the menu. NO TE 6: T o setup a “TDD” call you may press “5” whether or not it is displayed. Air -Gr ound NO TE 7: [...]

B. Placing/Receiving F ax and Data Calls B1. Fax and Data Calls with a C-2000 Handset Sending a Fax 1. Plug fax machine or PC into Handsets / Remote Handset data port. 2. If using a fax machine, insert document into the feeder . 3. T ake handset of f-hook and verify dial tone. 4. Establish a fax mode call by pressing “ 3 ” (Fax) on the C-2000 h[...]

® 5 (Rev . 8/04) Data Calls 1. The airborne modem should be con fi gured with its “ Re-dial ” function OFF . 2. Connect the modem or PC ’ s cord to the handset ’ s RJ-11 jack. 3. Prepare modem to dial telephone number using DTMF tones. 4. Press “ 4 ” (Modem) on the handset and command the modem to dial. 5. When the call is connected, [...]

C. Receiving Calls Steps for Air T raveler When someone calls you, the phone will ring and the number of the ground party will appear on the display screen. If the called handset is busy (and Call W aiting is enabled), the airborne user will hear a Call W aiting (single beep) tone (press “ + ” to answer incoming call). 1. T o accept a call, pla[...]

The user deactiv ates this feature by using any of the following options: Option #1: T ake the handset of f-hook and press: “ 9 ” (Setup) - “ 6 ” (Call Fwd) - “ Destination Inplane Number ” (which is highlighted on menu). Option #2: T ake the handset off-hook and press: “ 9 ” (Setup) - “ 6 ” (Call Fwd) - “ Current Inplane Numb[...]

F . Baud Rate and Link Selection Dialing Pr efixes The following dialing pre fi x capabilities ha v e been added as part of software version 4.0A to f acilitate the con fi guration of a speci fi c data/voice call. These pre fi xes will o verride an y con fi gurations/factory default v alues which were pre viously programmed. F1. Baud Rate Sel[...]

Using MagnaStar A. Introduction B. V erizon Airfone Service A vailability B1. Display of Station or Aircraft Number B2. Reasons for Delays in Air-to-Ground Set-up B3. “ OCXO Cal Needed ” C. Air-T o-Ground Calling C1. Placing a V oice Call C2. Placing a Call via the CPI C3. Placing a Call with the Cockpit Headset Interface Panel (C.H.I.P .) C4. [...]

G. T elecommunication Device for the Deaf (TDD) H. Ground-to-Air Calls H1. Receiving Calls In- fl ight H2. Receiving a Call via the CPI H3. Remote Answer H4. Call Forwarding H5. V iewing/Responding to Stored Messages H6. V iewing an Aircall Number H7. Personal Aircall Numbers I. Directory Assistance ®[...]

II. Using Y our MagnaStar® Digital Airborne T elephone MagnaStar C-2000 Digital Airborne T elephone System Operating Instructions A. Intr oduction All normal operations of the MagnaStar C-2000 Digital Airborne T elephone System are performed using the system ’ s handset(s). Each handset has a display and a telephone-style keypad with tw o additi[...]

B. V erizon Airf one Service A vailability While the handset is “ on-hook ” the “ Services ” menu is displayed. When the handset is placed “ of f-hook ” the Services menu remains approximately fi ve sec- onds. It is not necessary to wait for the “ Main ” menu before dialing. If “ Air-Ground ” does not appear on the handset ’ [...]

NO TE 2: If you’r e using a phone or headset without a menu screen (suc h as a WH-10 or C.H.I.P), the steps for placing calls ar e basically the same as for a phone with a menu scr een. However , most WH-10 phones do not have a “+” ke y or an “End Call” ke y . Therefor e, anytime you are instructed to pr ess the “+” ke y , you should [...]

C1. Placing a V oice Call Domestic Place the handset off-hook. Choose “ 1 ” (V oice), then enter “ 1 ” + Area Code + Number . The number will be displayed for approximately one second before it is sent. The digit “ 1 ” before the area code is optional and need not be entered. International Place the handset off-hook. Choose “ 1 ” (V[...]

C2. Placing a Call via the CPI A uto Link Switch Enabled - T o place a call using a Cell Phone Interface (CPI) with Auto Link Switch enabled is no different than using the Air-Ground link. Place the handset of f hook and press “ 1 ” for voice, “ 3 ” for F ax or “ 4 ” for Modem. Dial the ten (10) digit phone number of the party you are t[...]

® 14 (Rev . 8/04) C3. Placing a Call with the Cockpit Headset Interface Panel (C.H.I.P .) The C.H.I.P is intended to allow the cockpit cre w to place or receive phone calls through their existing audio control panel. It may also be mounted in the cabin and used with a headset and mic as an alternativ e to a handset. The C.H.I.P . functions like a [...]

® 15 (Rev . 8/04) C5. Aircraft Credit Card Number Option The air trav eler has the option to store and use one credit card number for the entire fl ight and does not require the re-entry of the card number for each call. The system must fi rst be con fi gured for credit mode (see Section VI, B3). The software default v alue is direct billing mo[...]

® 16 (Rev . 8/04) C7. T wo Calls On One Handset Should you wish to con verse pri vately with two dif- ferent parties at the same time, two independent calls can be placed on the same handset. While con versing with the fi rst party , place the call on hold by pressing “ +. ” Press “ 8 ” (2nd Call) to enter second call set-up mode. Call th[...]

® 17 (Rev . 8/04) b . Confer ence Controller . The conference controller is the only con- ference member who can add conference members or transfer the conference to another Inplane conference member . By initiating the conference you become the conference controller . Pressing “ End Call ” during the conference will disconnect you and transfe[...]

® 18 (Rev . 8/04) D . Inplane Calls The inplane calling feature allows you to mak e calls to other handsets within the aircraft as long as the handset has been assigned an Inplane number . All other handsets which hav e been assigned an Inplane number are listed on this menu along with their corre- sponding labels. T o place an Inplane call, place[...]

® 19 (Rev . 8/04) D1. Phone In Use On the inplane calling menu, the inplane numbers for handset(s) and CDBR-2 port(s) currently off-hook (i.e. a screen other than the “ Services ” screen is being displayed) are highlighted. This will indi- cate to the Caller that the Called party is currently using the phone. NO TE 1: On the inplane calling me[...]

The user deactiv ates this feature by using any of the following options: Option #1: T ake the handset off-hook and press: “ 9 ” (Setup) - “ 6 ” (Call Fwd) - “ Destination Inplane Number ” (which is highlighted on menu). Option #2: T ake the handset of f-hook and press: “ 9 ” (Setup) - “ 6 ” (Call Fwd) - “ Current Inplane Numb[...]

® 21 (Rev . 8/04) E1. Facsimile Calls Using a C-2000 Handset Sending a Fax 1. Plug fax machine or PC into Handset. 2. If using a f ax machine, insert document into the feeder . 3. T ake handset of f hook and verify dial tone. NO TE: Some fax machines do not support a dialing capability . In this case, the call must be dialed fr om the C-2000 hands[...]

® 22 (Rev . 8/04) Receiving a F ax When receiving uplink f axes through the C-2000 handset, participation of both air and ground parties are required. T wo methods of accom- plishing this are manual and poll receiving. a. Manual Recei ve Operation. This method of receiving a fax is to fi rst establish voice communication and then switch the call [...]

b . Polling Receive Operation. Polling operation is a mode that allo ws the fax machines to automatically negotiate a re versal in the direc- tion of transmission. Many fax machines support polling in some fashion b ut each manufacturer de fi nes their o wn polling method which may not be compatible with equipment from other manufac- turers. If ?[...]

® 24 (Rev . 8/04) Receiving a F ax with Direct Aircraft Dialing The fax machine in the air should be set to answer automatically . 1. The ground party calls 1-888 aircall number assigned to the airborne fax machine. 2. The airborne f ax answers and receiv es. E3. Receiving a F ax via the CPI T o receive an incoming f ax via the CPI you must use a [...]

® 25 (Rev . 8/04) F . Data Calls The MagnaStar C-2000 and the V erizon Airfone system provide connections for data modems. The modem software should be con fi gured to dial with DTMF tones. F1. Data Calls Using a C-2000 Handset 1. Connect the Modem or PC ’ s RJ-11 cord into the RJ-11 jack on the handset. NO TE: As an alternative, the RJ-11 cor [...]

F2. Data Calls Using a CDBR-2 Data Station 1. Connect the Modem or PC ’ s RJ-11 cord into the Data Station RJ-11 jack. The Data Station must be con fi gured for Modem (either via a switch or hard wired). 2. Instruct the PC to dial the desired phone number . NO TE 1: The service indicator (“4” for Modem) should not pr ecede the number . NO TE[...]

F4. Link selection dialing prefixes f or individual calls #61# Selects Air-Ground (disables Auto Link Switch) #62# Selects GroundCell (disables Auto Link Switch) #63# Selects SA TCOM (disables Auto Link Switch) #612# Selects Air-Ground then GroundCell (SA TCOM not included in the rotation). Used with Genesys Airshow . NO TE 1: These pr efixes ove[...]

H. Gr ound-to-Air Calls The ground-to-air calling feature allows the air tra v eler to be “ called ” while in- fl ight by a party on the ground. Once called, the air trav eler may accept the call immediately or sav e the calling number to be re- dialed at a later time. There are three types of aircall numbers: station (number assigned to each [...]

3. The system will connect the call for you and the callback number will be deleted. The number can be stored as a message for later viewing if you cannot or do not wish to respond to the call immediately . • T o store the number as a message, press “ # ” (Store) while the handset is in its holder and the handset will stop ringing. If you do [...]

H2. Receiving a Call via the CPI All handsets with “ Aircraft Alerting ” enabled will ring when the assigned cell phone number is called. T o answer you need only to take any ringing handset of f-hook. H3. Remote Answer Whenev er any phone in the aircraft is ringing, (Inplane, Air/Ground, GroundCell, or SA TCOM), the air traveler can answer the[...]

H5. V iewing/Responding to Stored Messages If you cannot respond immediately to a call when it is receiv ed, it can be sa ved as a message for later viewing. If the word “ Messages ” appears on the “ Services ” display , one or more calls hav e been stored. T o revie w messages, place the handset off-hook and press “ 8 ” (Aircalls). Sto[...]

H6. V iewing an Aircall Number The handset ’ s assigned aircall number will be displayed on the “ Services ” menu. An Aircraft call number is displayed by placing the handset off-hook, then pressing “ 8 ” for ‘ Aircalls, ’ and then “ + ” (More). Personal aircall numbers can be obtained by calling Airfone at 1-800-AIRFONE from the [...]

I. Dir ectory Assistance Place the handset off-hook then press “ 1 ” (V oice) + Area Code + 555-1212. If you do not know the area code, call Airfone Customer Care (Dial “ 0 ” (Operator) while in fl ight). If you make a mistake when dialing press “ * ” to clear the entered dig- its and enter the number again. T o end a call press “ En[...]

Customer Assistance A. Customer Care B. Service and T echnical Inquiries ®[...]

34 (Rev . 8/04) ® III. Customer Assistance A. Customer Car e For assistance and general information: Dial “ 0 ” from the air or dial 1-800-AIRFONE (247-3663) from the ground. T o end a call press “ End Call ” or place the handset on-hook. V erizon Airfone Inc. and T eledyne Controls Business & Commuter A vionics are committed to provid[...]

SA TCOM Service A. Service B. Placing a V oice Call B1. Placing a V oice Call Using A Credit Card C. Ground-to-Air SA TCOM Calls C1. Receiving Calls In- fl ight C2. Remote Answer C3. Call Forwarding C4. V iewing a T erminal ID D. SA TCOM Operator Assistance E. Placing a Call Using An Alternate Communications Link E1. Link Selection Dialing Pre fi[...]

IV . SA TCOM Service Nearly all of the features offered with MagnaStar digital handset are av ailable with the SA TCOM service connection. The MagnaStar C-2000 Digital Airborne T elephone system connects to Inmarsat Satellite equipment (SA TCOM) to provide complete telephony service from your cabin telecommunications system, the C-2000 system. All [...]

NO TE: The following dialing formats will be accepted by the MagnaStar for all communication links: Dir ect Billing Ar ea code + Number “1” + Ar ea code + Number “00” + Country Code + City Code + Number “011” + Country Code + City Code + Number Cr edit Billing “0” + Ar ea code + Number “000” + Country Code + City Code + Number ?[...]

NO TE 1: Credit Billing is not applicable to Analog SA TCOM systems configur ed for “Handset Mode”. NO TE 2: The MagnaStar will automatically r eformat all of the 7 dialing formats listed above into the format “00” + Country Code + City Code + Number befor e sending the dialed number to the Satellite Data Unit (SDU). A Country Code of “1[...]

® 38 (Rev . 8/04) C. Gr ound-to-Air SA TCOM Calls C1. Receiving Calls In-flight From the SA TCOM system, ground-to-air calls can be directed to a speci fi c handset or handsets. T ypically a two-digit code, “ T erminal ID Number , ” is entered by the calling party following the number assigned to the Airborne SA TCOM system. T erminal IDs ca[...]

® 39 (Rev . 8/04) C3. Call F orwarding A handset can be con fi gured such that incoming calls (Inplane, Air/Ground, and SA TCOM) are automatically redirected to another handset. The user activ ates this feature by taking the handset off-hook and pressing “ 9 ” (Setup) - “ 6 ” (Call Fwd), and then enter the “ Destination Inplane Number .[...]

® 40 (Rev . 8/04)[...]

® 41 (Rev . 8/04) F . Confer ence Calls Using All A vailable Links If a call is in progress, a conference member can be added using the same or another communication link. Place the call on hold by pressing “ + ” (Put Call on Hold). Press “ 6 ” to rotate through the av ailable links (Satcom, GndCell or Air-Gnd). Press “ 1 ” (V oice). D[...]

HF Radio Service Connection A. Placing an HF Radio Call A1. Conference Calls ®[...]

42 (Rev . 8/04) ® V . HF Radio Service Connection The MagnaStar C-2000 system can be connected to an HF Radio to provide access to that communications medium from the cabin handsets. The connection can be made directly , or through the aircraft audio panel. The push-to-talk (PTT) function required by the radio is voice acti v ated, eliminating the[...]

43 (Rev . 8/04) ® A1. Conference Calls If a call is in progress, an HF conference member can be added. Place the call on hold by pressing “ +. ” (Put Call on Hold). Press “ 7 ” (HF Radio), and proceed as though for normal conference connection. NO TE: When any confer ence member (i.e. Inplane , Gr oundCell, SA TCOM, Air -Gr ound) speaks, t[...]

Configuration Pr ocedur es A. Station Con fi guration at a Glance B. Set-Up Action Requiring the Maintenance Passcode B1. Starting a Maintenance Session B2. Changing the Maintenance Passcode B3. Setting the System Call Billing Mode B4. Credit Card Calling B5. Digital Handset Station Set-Up B6. Station Ringer On/Off Control B7. Additional Station [...]

D. Set-Up Capabilities for SA TCOM D1. Setting the Station Default Link D2. Auto Link Switch D3. Digital CEPT -E1 SA TCOM T erminal ID Numbers D4. Analog SA TCOM T erminal ID Numbers D5. Analog SA TCOM Interface Con fi guration D6. Station Alerting for Aircraft T erminal ID Number D7. Aero I/H + Dialin D8. Aero H+ Higher Rate Fax Dialing E. Set-Up[...]

44 (Rev . 8/04) ® VI. Configuration Pr ocedures The Setup option on the main menu gi ves the user the ability to v ary some aspects of the system con fi guration. Some of these require the entry of a passcode to prev ent unauthorized access. Note: Those functions which ar e denoted as System Functions apply to the entir e C-2000 system and can b[...]

45 (Rev . 8/04) ® B. Setup Action Requiring the Maintenance Passcode B1. Starting a Maintenance Session Place a handset off-hook. Press “ 9 ” (Set Up) and then press “ + ” (More). Enter the maintenance Passcode. Refer to the MagnaStar Installation Manual for further information. NO TE: The above sequence is r eferr ed to in the following p[...]

46 (Rev . 8/04) ® B5. Digital Handset Station Setup Start a Maintenance Session. Press “ + ” (More) and then press “ 1 ” (Station Setup) to view the current station setting. Press the number corresponding to the desired mode. 1 - Cockpit The difference between a cockpit station and a cabin station is the billing mode. See Section VI, B3. 2[...]

47 (Rev . 8/04) ® B7. Additional Station Attributes Start a Maintenance Session. Press “ + ” (More) twice. The display will prompt you through the attribute menus and permit you to change the desired attributes. The digital handset ringer v olume, auxiliary call alerter , handset speaker v olume, and LED blink rate can be changed through this [...]

48 (Rev . 8/04) ® B9. Station Alerting for Air craft Air call Number In a system with sev eral digital handsets the user may wish to ha ve certain handsets disabled from ringing for uplink calls to the aircraft Aircall Number . Calls to the station aircall number are unaffected by this option. Start a Maintenance Session. Press “ 4 ” (Phone #)[...]

49 (Rev . 8/04) ® B12. Resetting the Inplane Number Start a Maintenance Session. Press “ 4 ” (Phone #) and then press “ 1 ” (Inplane). The Inplane number that had been assigned to the handset is now a v ailable for reassignment. Once a handset ’ s Inplane number has been reset the handset cannot receiv e Inplane calls until another numbe[...]

50 (Rev . 8/04) ® B15. Configuring the A uxiliary Call Alert Function In addition to the handset ringer a Call Alerter Switch (CAS) is av ail- able to control cabin chimes, indicator lights, or other devices used to indicate receipt of an aircall. The CAS can control up to ten independ- ent devices and is con fi gured through the “ Setup ” o[...]

51 (Rev . 8/04) ® B18. CDBR-2 and Remote Program Option If the system includes a Cabin Distribution Bus Repeater Model 2 (CDBR-2) with connection to a fax machine, modem, or 4-wire analog phone, a means to program this station via any digital handset is av ailable. Place any digital handset of f-hook, press “ 9 ” (Setup), follo wed by “ 7 ?[...]

52 (Rev . 8/04) ® B20. 9600 bps/4800 bps Modem Data Calls Software version 4.0A (or later) allo ws for two simultaneous single channel 4800 bps Air-Ground modem calls, or a single dual channel 9600 bps Air-Ground modem call. T o set up the station default modem call baud rate, start a Maintenance Session. Press “ + ” (More) and then “ 5 ” [...]

53 (Rev . 8/04) ® C. Pr ogramming Speed Dial Numbers C1. Speed Dial Locations *550 to *599 (This is a System Function) These locations are accessible to and may be modi fi ed by any handset user . Place the digital handset off-hook. Press “ 9 ” (Setup) and press “ * ” (Speed Dial Setup). Enter the telephone number you wish to store by the[...]

54 (Rev . 8/04) ® C2. Speed Dial Locations *510 to *549 (This is a System Function) These locations are only accessible to people with access to the maintenance Passcode. Start a Maintenance Session. Press “ * ” (Speed Dial Setup) and follow the directions as described in Section C1. D . Set-Up Capabilities f or SA TCOM The addition of a SA TC[...]

55 (Rev . 8/04)[...]

56 (Rev . 8/04) ® D4. Analog SA TCOM T erminal ID Numbers Analog SA TCOM T erminal ID numbers are entered as described in Section D3. NO TE 1: The range for Analog SA TCOM T erminal ID numbers is limited to “000-099” with Hone ywell systems in “PBX Mode. ” W ith other Analog SA TCOM systems in “Handset Mode” the T erminal ID numbers ar[...]

57 (Rev . 8/04) ® D6. Station Alerting for Aircraft T erminal ID Number In a system with sev eral digital handsets the user may wish to ha ve certain handsets disabled from ringing for uplink calls to the aircraft T erminal ID number . Calls to the station T erminal ID number are unaf- fected by this option. Start a Maintenance Session. Press “ [...]

58 (Rev . 8/04) ® E. Set-Up Capabilities f or HF Radio The addition of an HF Radio connection to the C-2000 system allows for additional Setup capabilities. The pre viously described Setup and Maintenance features still apply , including Starting a Maintenance Session and general system/handset selections. NO TE: The SATCOM and HF Radio options wi[...]

59 (Rev . 8/04) ® E4. Setting the HF Radio Option Label (This is a System Function) The HF Radio Label is accessible and may be modi fi ed by the handset user . Start Maintenance Session. Press “ 6 ” (AIU), Press “ 2 ” (HF Radio), and then press “ + ” (More). The stored label for the HF Radio will be displayed. T o receive on-screen i[...]

60 (Rev . 8/04) ® F3. Aircraft Alerting T o receive an incoming call via the CPI the desired handset must ha ve “ Aircraft Alerting ” enabled. In a system with several digital handsets, the user may wish to hav e certain handsets disabled from ringing for uplink calls to the CPI number . Start a Maintenance Session. Press “ 4 ” (Phone #) a[...]

Signal Cov erage A. V erizon Airfone North American T errestrial Network[...]

VII. Signal Cov erage A. Airf one North American T err estrial Network 61 (Rev . 8/04)[...]

Billing Pr ocedur es A. Master Account ®[...]

62 (Rev . 8/04) ® VIII. Billing Procedur es: Air -Ground Communications A. Master Account: A Master Account must be established for each aircraft. The Master Account guarantees all MagnaStar system charges made onboard the aircraft and may be assigned to: • American Express • V isa • MasterCard • Monthly In v oice* The MagnaStar C-2000 sys[...]

F ax and Modem Requir ements A. General Comments B. Fax Requirements C. Modem Data Requirements ®[...]

63 (Rev . 8/04) ® IX. F ax and Modem Requir ements A. General Comments Y our MagnaStar C-2000 Digital Airborne T elephone system supports both facsimile (fax) and data modem calls utilizing the V erizon Airfone Service Network. For SA TCOM equipped aircraft please consult your SA TCOM equipment manual and service provider for speci fi c fax and m[...]

T r oubleshooting Inf ormation A. Handset T ext Messages B. Fault Codes C. Correctiv e Action Guide D. Con fi guration Screen Flow Chart ®[...]

64 (Rev . 8/04) ® X. T roubleshooting Inf ormation A. Handset T ext Messages The MagnaStar system provides information screens that display te xt messages. If the radio detects certain types of operational faults, the digital handset will display the appropriate message. These te xt mes- sages are intended to help the user determine why a call may[...]

65 (Rev . 8/04) ® There are sev eral reasons why abnormal call termination may occur . They may be caused by poor radio link conditions, antenna blockage, radio frequency interference, base station co verage problems because operation is below 18,000 feet or ground netw ork problems. If an air- craft is experiencing e xcessiv e call hand-of f fail[...]

66 (Rev . 8/04) ® The “ W aiting On System W arm-up ” handset text message sho wn below will be displayed when the system is fi rst po wered up and has just completed built in test. The system warm-up is to allo w the AR TU reference oscillator to warm-up and meet the frequency accurac y required for the system. This w arm-up time lasts for f[...]

67 (Rev . 8/04) ® The “ Check CDBR Cabling ” handset text message as shown belo w will be displayed when the AR TU detects a synchronization problem on the LAN bus between the AR TU and the LAN repeaters. T ypically this fault condition occurs because of cabling prob- lems. The most common cause of this problem is incorrect wiring or pinched w[...]

68 (Rev . 8/04) ® Checking Handset Setup Information Scr een The following screen progressions sho w how to check the handset “ setup ” information. These screens do not require the user to start a Maintenance Session. V oice — — >1 Inplane — >2 FA X — — >3 Modem — >4 Satcom — >6 HF Radio >7 Aircalls — >8 S[...]

69 (Rev . 8/04) ® B. F ault Codes MagnaStar faults are logged in the Air Radio (AR TU) and are displayed on the handset as a fault code number . The faults and their associated display codes are listed below: Displayed Fault Code Description Fault Code 001 Non-recov erable transceiv er fault Fault Code 002 Over -temperature Fault Code 004 Synthesi[...]

70 (Rev . 8/04) ® Symptom 1. Only one station handset is dead. Blank display on handset. 2. All handsets are dead. Blank display on handset. Correctiv e Action 1. For portable handsets, check connector for bent or damaged pins. 2. For all handsets, including portables, sw ap sus- pected handset and cable with a known good handset or other handset [...]

71 (Rev . 8/04) ® Symptom 3. Handset displays “ T emporary Service Disruption ” or “ Check CDBR Cabling. ” 4. Aircraft not receiving CA115. 5. A ringing phone is answered and dial tone is heard. Correctiv e Action 1. Check AR TU to CDBR and inter-CDBR cable for opens, shorts to ground, or shorts between pins. Disassemble EMI backshells on [...]

72 (Rev . 8/04) ® Symptom 6. Handset doesn ’ t ring or external alerter (i.e. sonalert) light does not actuate. 7. Cannot mak e seat-to-seat inplane calls.[...]

73 (Rev . 8/04) ® Symptom 8. Cannot make air-to-ground calls. Dropped calls. Correctiv e Action 1. V erify “ Air-Ground ” appears on “ Services ” screen (handset on-hook) when aircraft is at an alti- tude of 18,000 feet or abov e. 2. If no error message appears on handset screen while attempting to dial a party on the ground: a) Physically[...]

74 (Rev . 8/04) ® Symptom 9. Handset displays error codes or failure indication. 10. Cannot access maintenance screens. 11. Handset speaker v olume not loud enough/too loud. Correctiv e Action 1. If the fault code is an odd number , cycle power to the system using a 30 second interval between breaker of f to breaker on. If error codes or failure i[...]

75 (Rev . 8/04) ® Symptom 12. All handsets ring when air- craft is called. 13. Over time the v oice audio starts to break up, gets static in back-ground. Calls drop intermittently . Correctiv e Action 1. An Aircall Number is programmed into the air- craft register . Handsets you do not want to ring must be disabled. 2. Program Aircall Numbers into[...]

76 (Rev . 8/04) ® D . Configuration Scr een Flow Chart MagnaStar C-2000 Digital Airborne T elephone System Con fi guration Screen Flow Chart continued on ne xt page. Set Up (9) Remote Program Speed Dial Set Up Delete Info Station Ringer Inplane Number Software V ersion Call Waiting Direct Call Pick Up Aircraft Alerting Auto Link Switch OCXO Cali[...]

77 (Rev . 8/04) ® D . Configuration Scr een Flow Chart, cont. Con fi guration Screen Flow Chart continued on ne xt page. Ringer Link Aircraft Auto Link Switch Enable/Disable Enable/Disable Air-Ground 1 Satcom 2 1 Cockpit 2 Cabin 3 Fax 4 Modem 5 TDD 6 PC Station Set Up 1 US/Canada 2 Mexico Call Alerter Cadence Coarse Fine Inplane Uplink Dialing P[...]

78 (Rev . 8/04) ® D . Configuration Scr een Flow Chart, cont. + 5 4 Remote Program* Remote Station Assigned Flash Hook Maintenance Session Link (See previous page) Modem (See previous page) * Cadence Auxiliary Call Alerter Speaker Gain + + Sidetone Microphone TX Gain + + Station Setup Station Uplink 1 Cockpit 2 Cabin 3 V oice 4 Fax 5 TDD 1[...]

Air call Numbers ®[...]

XI. Air call Numbers Assigned to This Plane A/C T ail Number:__________________________________________ Cockpit Number:___________________________ PIN____________ VIP Position 1:____________________________________________ Number:__________________________________ PIN____________ VIP Position 2:____________________________________________ Number:__[...]

80 (Rev . 8/04) ® Notes[...]

® 81 (Rev . 8/04) Notes[...]