Toshiba DKA-AG-SYSTEMVD manuale d’uso

Digital Business Telephone Systems System Administrator Guide Telecommunication Systems Division May 2000[...]

Publication Information T o shiba Amer ica Inform ation Sys tems, Inc., T elec ommuni cation Systems Divisio n, rese rve s the righ t, wit hou t prior notice, to revise this informa tion publica tion for any reason, incl uding, but not limited t o, utili za tion of new advanc es in the state of techni ca l a rts or t o simply cha ng e the design of[...]

Strata DK Syst em Administrator G uide 5/00 i Contents Introduction Equipment Note s ................................ ........................... .................. ........................... ....... .iv Organizati on ..................... ........................... .................. ........................... ..................... .....iv Conv[...]

Contents Chapter 1 - Setting System Param eters ii Strata DK System Administrator Guide 5/00 Automatic Reloca tion ............ ........................... .................. ........................... ................ 15 Relocation by Spe cial Dial ...................... .................. ........................... .........................16 S[...]

Strata DK Syst em Administrator G uide 5/00 iii Introduction This gui de is desi gned for t he System Admin istrato r of the f ollowing S tra ta DK systems: ♦ DK14 ♦ DK16e and DK16 ♦ DK40i and DK40 ♦ DK424i, DK424 an d DK280 (Relea se 3 and above) This gui de provide s instruc tions fo r assigni ng the use r names that a ppear on th e stati[...]

Introduction Equi pmen t Note s iv Strata DK System Administrator Guide 5/00 Equipment Notes ♦ Most of th e operati ons in thi s guide r equire a L iquid Cryst al Display ( LCD) digita l telephone a t the Syst em Administrat or ’ s work statio n. ♦ T ypically , use the station wi th [PDN] 10, 10 0, or 200 to p erform the functio ns in this gu[...]

Introduction Conv entions Strata DK Syst em Administrator G uide 5/00 v Conventions Conven tions Descriptio n Note Elab orate s spe cifi c item s or re feren ces ot her in for m ation . W ithin some t ables, gene ral n otes appl y to the en tire ta ble and numbered not es apply t o specif ic items. Important! Calls attenti on to import ant inst ruc[...]

Introduction Action/Re sponse T able vi Strata DK System Administrator Guide 5/00 Action/Response T able Important Notes ♦ Because f eature bu ttons ar e flexible a nd must be pr ogrammed by a s ystem instal ler , your teleph one may not have all of the butt ons mentione d in this guide. ♦ Use the  button i f your tel ephone does not have a [...]

Introduction Relate d Docu ments an d Media Strata DK Syst em Administrator G uide 5/00 vii Related Documents and Media Note Some document s liste d here may appear in dif f erent versio ns on the CD-R OM, F Y I, or i n prin t. T o find the m os t curr ent ve rsi on , che c k the version /date in the Pub lication In formation o n the back of the do[...]

Introduction Relate d Docu ments and Media viii Strata DK System Administrator Guide 5/00 ♦ Hospital ity Manageme nt Informati on System (HMIS) General Des cripti on ♦ Hospital ity Manageme nt Informati on System (HMIS) User Guide ♦ St rata DK Library CD-ROM For auth orized users, In ternet s ite FYI ( http:/ /fyi.ts d.toshiba.com ) contains [...]

Strata DK Syst em Administrator G uide 5/00 1 Setting System Parameters 1 For se curit y reas ons, you c an ad d, de le te or ch ange sys te m pa rame ters. Ma ke s ur e your sys tem is programmed so that yo u can change these par ameters from yo ur telepho ne. The parame ters dis cussed in t his chapt er are gi ven in al phabetic al order . They a[...]

Setting S ystem Par ameters Auto Attend ant 2 Strata DK System Administrator Guide 5/00 Auto Attendant The Auto Att endant f eature t ells the sys tem where t o direct incoming Aut o Attendant calls. The S trata DK built-i n Auto Attend ant is l icensed by Dytel, Inc. under Unit ed S tates Pate nt No. 4,975,941 . T wo announcement s greet ca llers:[...]

Setting Sys t e m Paramete rs Auto Attenda nt Strata DK Syst em Administrator G uide 5/00 3 System Auto Attendant Dia ling Plan The Auto Att endant di aling pl an is assigne d in syste m progra mming. Use Ta b l e 1 to record y our syste m Auto Attenda nt diali ng plan. T oshiba r ecommends usi ng single digits . (See Ta b l e 2 for a list of defau[...]

Setting S ystem Par ameters Auto Attend ant 4 Strata DK System Administrator Guide 5/00 When cal ling the Auto Attend ant, call ers can ac cess DISA by d ialing  . T oshiba recom men d s that you d o not i ncl ud e this inf or mati on i n t he Au to At tenda nt announcemen t. CAUTION! Make sur e that your sys tem DISA security cod e is set and p[...]

Setting Sys t e m Paramete rs Direct Inward System Acce ss (DISA) Secu rity Code Strata DK Syst em Administrator G uide 5/00 5 Direct Inward System Acces s (DISA) Security Code The D ire ct Inw ar d Sy s tem A cce ss feat ure is u sed w hen ca llin g into yo ur sy stem from the outs ide. This f eature i s availa ble on cer tain CO li nes and fr om [...]

Setting S ystem Par ameters Emergenc y 91 1 Calls 6 Strata DK System Administrator Guide 5/00 ➤ T o cancel th e DISA securit y code CAUTION! If the DI SA security is cancel ed, outgoing u nrest ricted CO Lin e acce ss is av ail a ble to anyo ne ca lling in on a DIS A lin e or bu i lt-i n Auto Attenda nt. Emergenc y 91 1 Calls The procedu re to ma[...]

Setting Sys t e m Paramete rs Emergenc y 91 1 Calls Strata DK Syst em Administrator G uide 5/00 7 ➤ T o make an Emergency 91 1 call 1. Press [ DN] +  The [PDN] relea ses from t he internal connecti on and seiz es the C AMA tru nk. Note Once a 91 1 call is s tarted, most o ther buttons / keys on a t elephone a re disabl ed to pre vent acc[...]

Setting S ystem Par ameters Emergenc y 91 1 Calls 8 Strata DK System Administrator Guide 5/00 Emergency Calling from the Attendant Cons ole The PC att endant cons ole and th e DK attenda nt console can be pro grammed make E91 1 calls two dif ferent ways, by using eit her CO line but tons or t he INT butto n to initi ate the c all. The proce dure an[...]

Setting Sys t e m Paramete rs Nigh t T ran sfe r Strata DK Syst em Administrator G uide 5/00 9 Night T rans f er Incoming c alls to your syste m can be made t o route an d ring dif ferent destina tions, based on e ither t wo- or thre e-call rou ting (ri nging) pat terns (set in syste m programmin g). The Night T ransfer LED indicat es the ac tive r[...]

Setting S ystem Par ameters Night T ransfer 10 Strata DK System Administrator Guide 5/00 ➤ T o assign or change Night Lo ck/Unlock Pas sword 1. Press a [DN] + ; (X = T enant 1~T enant 4 CO line gr oups), with the handse t on- hook. The LCD prompts you to ente r a fou r-digit pa sswo r d. 2. E n ter a fo ur-digit passwo rd. As you are [...]

Setting Sys t e m Paramete rs Nigh t T ran sfe r Strata DK Syst em Administrator G uide 5/00 11 Night T ransfer Lock Mode After s etting t he 1LJKW7 UDQ VIHU butt on into th e desired ring mode (Da y/Day2/ Night), y ou can lock Night T ransfer u sing the a ccompanying s teps bel ow . ➤ T o set the syst em in Night Loc k Mode 1. Press 1LJKW [...]

Setting S ystem Par ameters Setting Da te/Time/Day 12 Strata DK System Administrator Guide 5/00 Setting Date/T ime/Day This oper ation is possible from the Admi nistrator station or attend ant consoles and enables you to set the date, time, and da y . ➤ T o set the da te ➤ T o set the time 1. Press a [DN] +     ,  with the han[...]

Setting Sys t e m Paramete rs Setting Date /Time/Da y Strata DK Syst em Administrator G uide 5/00 13 ➤ T o set the da y of the week 3. Press 5HG L DO . Y ou hear a conf irmation tone. 4. Press 6SNU . The telep hone retur ns to the idle mode. 1. Press a [DN] +  , with the handse t on- hook. Y ou hear a c onfirmation tone. 2. E n ter th[...]

Setting S ystem Par ameters Soft Keys 14 Strata DK System Administrator Guide 5/00 Soft Keys ➤ T o turn Soft Keys o n ➤ Press 0R GH +  . ➤ T o turn Soft Keys o ff ➤ Press 0R GH +  . Important! The LCD ex amples in t his guide ar e shown with Soft Ke ys turned OFF . If your telephone has Soft Ke ys turned ON, the di s[...]

Setting Sys t e m Paramete rs Sta tion R eloc ation Strata DK Syst em Administrator G uide 5/00 15 Automatic Relocation This funct ion enables you to physically move a tel ephone from one loca tion to another whil e main t ainin g all o f the te leph one ’ s programmed features . Use the “ T elephone Locatio n Record ” on P age 45 for t eleph[...]

Setting S ystem Par ameters Station R elocati on 16 Strata DK System Administrator Guide 5/00 Relocation by Special D ial This opt ion ena bles two st ation numbe rs and the ir feat ures to be exchanged wi th or without physicall y reloca ting the t elephones . The exchan ge takes pl ace thro ugh the use of s pecial di al codes. For the pro cedure [...]

Setting Sys t e m Paramete rs Sta tion R eloc ation Strata DK Syst em Administrator G uide 5/00 17 ➤ T o reloca te (swap) St ation A and B 1. From S tati on A, press a [DN] + 111 ( 111 =[ D N ] o f S t ati on B). Y ou hear confi rmation t one. St ation A now h as the buttons a nd featur es of S tation B and vic e versa. 2. From Admini[...]

Setting S ystem Par ameters System Message s, Nam es and M emos 18 Strata DK System Administrator Guide 5/00 System Messages, Names and Memos Y ou can write or edit sta tion LCD messages , names or numbe rs. ➤ T o writ e LCD mes sage s, na mes, o r nu m ber s 1. A ccess mess ag e/ memo/name displ ays. When you se lect a mes sage number , a cursor[...]

Setting Sys t e m Paramete rs Syste m Messages , Name s and Me mos Strata DK Syst em Administrator G uide 5/00 19 User LCD Name/Number Display Once you st ore names a nd numbers in the sy stem memory for each sta tion or devi ce, they can displ ay on the st ation ’ s L CD wh ile i dle an d at ot her statio ns ’ LCDs when they ar e called. The n[...]

Setting S ystem Par ameters System Message s, Nam es and M emos 20 Strata DK System Administrator Guide 5/00 ➤ T o enter name/number i nformation for your te lephone ➤ T o clear name/number display . 1. Press [ DN] +  . C urre nt infor mati on disp lays on the lowe r line of th e LCD. 2. Enter up to 16 alphanumer ic chara cters , (s[...]

Setting Sys t e m Paramete rs Syste m Messages , Name s and Me mos Strata DK Syst em Administrator G uide 5/00 21 ➤ T o erase name/number d isplay ➤ T o enter name/number i nformation for other s tations/dev ices 1. Press a [DN] +  . C urre nt info rma tion d ispla ys on the lowe r line of th e LCD. 2. Press  in the alpha mode to[...]

Setting S ystem Par ameters System Message s, Nam es and M emos 22 Strata DK System Administrator Guide 5/00 ➤ T o erase oth er station name/ number disp lays ➤ From the Admi nistrat or stati on, repeat Steps 1~6 of the pr evious pro cedure and press  , in the alpha mode in St ep 6. 6. Enter up to 16 alphanumer ic chara cters , (see the figu[...]

Setting Sys t e m Paramete rs System Spe ed Dial N umbers Strata DK Syst em Administrator G uide 5/00 23 System Speed Dial Number s System Spee d Dial tel ephone numbers c an be stored i n the sys tem memory by th e Administr at or st ati on onl y . ➤ T o store a featur e or System Speed number i n a System Speed Dial Code Clearing a Speed Dial E[...]

Setting S ystem Par ameters Speed D ial—Advance d Featur es 24 Strata DK System Administrator Guide 5/00 Accessing the Stored Nu mber Note W rite down th e Speed Di al codes and t elephone numbers fo r futur e referenc e. Speed Di al — Advanced Featur es Feature Access Codes Y ou can progr am 6' (Speed Dia l) butto ns with feature acces[...]

Setting Sys t e m Paramete rs Speed Di al — Advanc ed Fea ture s Strata DK Syst em Administrator G uide 5/00 25 Important! ● Do not lift th e handset. ● If you d o not enter the en tir e sequence wit hin a speci fied ti me (set i n system pr ogramming for eit her one or thr ee minutes) , the operat ion times out and your tel ephone r eturns t[...]

Setting S ystem Par ameters Speed Dia l — Adva nced Feat ur es 26 Strata DK System Administrator Guide 5/00 T able 4 Feature Access C odes Features F eature Acc ess Code Sequ ence Account Cod e 1 (Fre quently u sed codes) &QI 7U Q  + Account code digits Automat ic Callbac k  Back grou nd Musi c 2 (T elephon e Speakers [...]

Setting Sys t e m Paramete rs Speed Di al — Advanc ed Fea ture s Strata DK Syst em Administrator G uide 5/00 27 Pickup a held or rin ging [PDN] or [PhDN] (not avail able o n all syste ms) [PDN ] +   + [ X X X X ] where: [ X X X X ] = [PDN] or [PhDN] to be picked up Pickup 4 any ri nging CO l ine (new call onl y) +ROG + [PDN] + ?[...]

Setting S ystem Par ameters Speed Dia l — Adva nced Feat ur es 28 Strata DK System Administrator Guide 5/00 Speed Dial Pause and Flash Storage Some Spee d Dial number s may require a pause (long or regu lar) or hookflash be include d (e.g., ton e delay re quires a p ause at t he beginni ng of a Spee d Dial number). Speed Dial Number Link ing Y ou[...]

Setting Sys t e m Paramete rs Speed Di al — Advanc ed Fea ture s Strata DK Syst em Administrator G uide 5/00 29 4. E nter th e Sys t em Speed Dial Access Code to wh ic h the number wil l be linke d. See T able 8 on Page 42 f or System Sp eed Dial Acces s Codes. 5. E n ter the telep hone number to be stored (max . 17 d ig its ). 6. Press 5H G L DO[...]

Setting S ystem Par ameters Speed Dia l — Adva nced Feat ur es 30 Strata DK System Administrator Guide 5/00 Linked Speed Di al Example Note Y our system must be progra mmed for “ T oll Restri ction Over ride by Sy stem Speed Dial ” to allow t his ex ampl e. ➤ T o store a CO line access code plus a long distance carr ier acces s code (1028 8[...]

Setting Sys t e m Paramete rs Speed Di al — Advanc ed Fea ture s Strata DK Syst em Administrator G uide 5/00 31 ➤ T o use t he n e w li nk ➤ From any st ation, pr ess 6SHHG 'LDO +    or pr ess 6' (  ) button if availa ble on the calling s tation. The teleph one automati cally di als  to access a CO l[...]

Setting S ystem Par ameters Speed Dia l — Adva nced Feat ur es 32 Strata DK System Administrator Guide 5/00 4. Enter up to 12 alphanumer ic chara cters , (see the figure at the ri ght) using th e stat ion keypad. 5. Press 0RGH . 6. P re ss [PD N], th en enter the de sired CO line ac cess code, plus the tel ephone number (20 digi ts maximum). The [...]

Setting Sys t e m Paramete rs Speed Di al — Advanc ed Fea ture s Strata DK Syst em Administrator G uide 5/00 33 ➤ T o view and/or dia l a Speed Dial number ➤ T o check a Speed Dial number 1. Press 0RGH +  XXX . The Speed Dial n umber appears wi th a name or memo. XXX = Persona l or Syste m Speed Dial Co des. See T able 8 on Page 42 . Note [...]

Setting S ystem Par ameters T oll Rest riction O verride/T raveling Class C odes 34 Strata DK System Administrator Guide 5/00 T oll Restriction Override/T raveling Clas s Codes As a Syste m Administra tor , you can add o r change T oll Restriction Ove rride co des. When a s tation di als thes e overri de codes, af ter acce ssing an outside line or [...]

Setting Sys t e m Paramete rs T oll Restri ction O verride/T raveling Class Codes Strata DK Syst em Administrator G uide 5/00 35 ➤ T o delete tol l restr iction ov erride or t raveling class code V e rified Account Co des 4. Press 5H G L DO . Y ou hear a confirmati on tone. The code is stored i n memory . Notes ● When making o utgoin g calls, d[...]

Setting S ystem Par ameters V erifie d Account Codes 36 Strata DK System Administrator Guide 5/00 V erified Account Codes Adding, del eting, or changing V e rified Account Codes can be done a t designa ted stati ons only . The privi leged sta tions ar e assigne d by the sys tem progra mmer . ➤ T o add or change verified acc ount codes 1. Press [ [...]

Setting Sys t e m Paramete rs V erified Account Co des Strata DK Syst em Administrator G uide 5/00 37 ➤ T o delete veri fied accou nt codes 1. Press [ DN] +  . Y ou hear a c onfirmation tone. 2. E n ter the three -digi t verifi ed acc ount code refere nce number (  ~  ) or (  ~  ) to be delete d. Y [...]

Setting S ystem Par ameters V erifie d Account Codes 38 Strata DK System Administrator Guide 5/00[...]

Strata DK Syst em Administrator G uide 5/00 39 Access Codes A This appe ndix conta ins acces s codes fo r outside Speed Dial numbers, CO li nes, Paging Gro up and Pagin g Zone Codes. CO Line Acce ss Codes CO lines are use d when you dial an out side numbe r . If your telephon e does not have a &2 or /L QH button, you can ent er the ap propriat [...]

Access Codes Featur e Access C odes 40 Strata DK System Administrator Guide 5/00 ➤ T o acce ss a line ➤ Press [ PDN] + CO Line Acce ss Code ( Ta b l e 5 ). Notes ● 9 access es LCR or general line gro up. ● a  accesse s line groups 1~16, resp ectiv ely . ●  a  ac cesses individ ual lines 1~ 2[...]

Access C odes Pagi ng Gro up Code s Strata DK Syst em Administrator G uide 5/00 41 Paging Group Codes Y our teleph one can be a ssigned to pag e group(s) . T elephones can be a member of more than one group an d each grou p can have as many as 120 s tations. Stat ion users can acc ess each group separatel y by d ialing an access c ode (see Ta b l e[...]

Access Codes Speed Dia l Access Codes 42 Strata DK System Administrator Guide 5/00 Speed Dial Acces s Code s The number of stati on and sys tem spee d dial nu mbers avail able to you depend s on the size of your company ’ s telephone sys tem. Check with your Sy stem Administ rator t o find out which codes app ly to your system. Once you st ore a [...]

Strata DK Syst em Administrator G uide 5/00 43 Directories/Record B User Name/Num ber Direc t or y Name/Numbers ar e limited to 16 alphan umeric chara cters and are displ ayed on the top row or id le LCD stati ons and th e bottom row of called LCD station s. This dir ectory i s provided for the Ad minist rator st ation for refere ncing and r ecordi[...]

Directorie s/Record Speed D ial Memo Dir ectory 44 Strata DK System Administrator Guide 5/00 Station #: ___ _______ Speed Dial Memo D irectory Spee d Di al me mos are l imite d to 12 c harac ter s for the m emo (top row of L CD) and 16 digits /pauses f or the dial number (bot tom row of LCD). This dir ectory i s provided for reco rding Speed Dial n[...]

Directorie s/Record T elepho ne Locati on Record Strata DK Syst em Administrator G uide 5/00 45 T elephon e Locati on Record ➤ T o view [PDNs], port numbers (physical and logic al), and [DNs] of LCD telephones Note It is re comm end ed tha t each loca tion, [PDN] , and user n ame a re rec orde d in the tab le pro vided belo w. 1. Press a [DN] + ?[...]

Directorie s/Record T elepho ne Locati on Record 46 Strata DK System Administrator Guide 5/00 Room/Office Location Primary Directo ry Number User ’ s Nam e[...]

Strata DK Syst em Administrator G uide 5/00 47 Index A about th is book conventi ons, v importan t note s, vi organiz ation, iv relate d doc ume nts, vii access code s CO line, 39 featur e, 24 speed di al, 42 access DISA, 4 account code s revisi on, 34 verifi ed, 35 , 36 auto attendant , 1 , 4 announceme nt rec ording recom men dati ons, 4 CO line [...]

Index E ~ S 48 Strata DK System Administrator Guide 5/00 securi ty code, 1 , 4 , 5 canc el, 6 ente r/change, 5 , 7 E emergency 911 calls, 6 equipment notes, iv externa l paging z ones, 41 F featur e access c odes, 24 flash b utton, 28 L LCD name/n umber infor mation cle ar, 20 ente r, 20 erase, 21 other s tations/ devices enter n ame/number, 21 era[...]

Ind ex T ~ W Strata DK Syst em Administrator G uide 5/00 49 pause and flas h storage, 28 storin g a featur e, 23 storin g system spe ed dial nu mber in a syst e m spe ed d i al co de, 23 system numbe rs, 23 view, 33 stati on (direc tory) numbe r, 3 statio n relo ca tio n, 1 , 14 auto maticall y relo cate, 15 reloc ation by sp ecial d ial , 16 syste[...]

Index W ~ W 50 Strata DK System Administrator Guide 5/00[...]