Toshiba ES80 manuale d’uso

January 2003 Stratagy Flash, IVP8 and Stratagy iES32, ES4, ES80, ES96, ES96R General Description ® V oice Processing Systems[...]

Publication Information T oshib a Americ a Informati on Syst ems, I nc., T elecomm unicat ion S ystems Divis ion, r es erve s the r ig ht, w it hou t p r ior n o ti ce, to r e vise th is in forma tion publica tion for any reas on, in cluding, but not limited to, ut iliz a tion of new advance s in th e sta te of te ch nical arts or to simp ly cha ng[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division License Agreement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULLY READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMA TION (COLLECTIVELY , “SOFTW ARE”) IN[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division Additional Microsoft License T er ms The following additional License Agreement terms apply to software included in the T AIS System that is licensed from Microsoft Licensing, Inc. or its affiliates: 1. Y ou have acquired a device ("DEVICE") [...]

T oshiba America Information System s, Inc. T elecommunication Sy stems Division Limite d W arrant y T oshiba America I nformation Systems, I nc., ( “ TA I S ” ) warrants that this voice processing equipment (except for f uses, lamps, and other consumables ) will, upon delivery by T AIS or an authorized T AIS dealer to a retail customer in new [...]

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Stratagy General Description 01/03 i Content s Introduction Organizati on ..................... .................................... ........................... .................. ............. ..... .................. .. v Conventions.... ........................... .................. ........................... .................. ................[...]

Contents Chapte r 2 – Features ii Stratagy General Description 01/03 Class of Ser vice (COS) ...................... .................. ........................... .................................... .. ................ 22 Copy Mailbox. ........................... .................. ........................... .................. .................[...]

Contents Chapt er 3 – Str atagy ES Featu re G rou ps Stratagy General Description 01/03 iii Single-dig it Menus ............................. ........................... .................. .................. ................. .......... ......... 36 Soft Key Con trol of Voice Mail .................. .................. ........................... [...]

Contents Chapte r 4 – Specific ations iv Stratagy General Description 01/03[...]

Strat agy General Description 01/03 v Introduction This gene ral de scripti on is an ov erview of the S tratagy ® V oice Pr ocessi ng systems and provide s general infor mati on desc ribin g each sy stem. Unle ss noted other wis e in th is book, r efer ences t o the S tratagy apply to a ll S tratagy product model s. Organization This book is div i[...]

Introduction Related Documents/Media vi Strat agy General Description 01/03 Related Document s/Media Note Some documen ts list ed here may appea r in dif fe re nt ver si ons on the CD-ROM, FYI, or in print . T o find the m o st c ur rent v ers io n, ch eck th e vers ion/ date in the P ublic atio n Informat ion on the back of the doc ument ’ s tit[...]

Strat agy General Description 01/03 1 Overview 1 This chap ter de scr i bes the mai n compo nent s of S tratagy and pr ovi des genera l de sc ripti ons of eac h of the S tratagy sy st ems ( se e T able 1 on page 2 ). Unless noted otherwise in this book, re fe re nces to S tratagy apply to a ll produc t lines a nd models. S tratagy voice pro cessing[...]

Overview 2 Strat agy General Description 01/03 T able 1 Stratagy Mo dels and Key Feature Co mparison Stra tagy Flash IVP8 iES32 ES4 ES80 ES96 ES96R Ports M i n i m u m 2 2 42444 Maximu m 4 8 32 4 80 96 96 Port Upg rade Opti on Electroni c Deliv ery Meth od Intel® V oic e Board H ardware Messa ge S torage (approx. hou rs) 4 1 4 1 600 900 90 0 900 9[...]

Overview Stratagy Fl ash and I VP8 Strat agy General Description 01/03 3 S trat agy Flash and IVP8 S tratagy Flash and I VP8 share man y of the same feat ures and ca pabilit ies. The Flash i s desi gned for small b usines ses wit h fe wer users a nd lo wer call vo lumes. It deli vers t he power of v oice processing without t he invest ment, expe ns[...]

Overview Stratagy F lash and IVP8 4 Strat agy General Description 01/03 S trat agy IVP8 The Stra tagy IV P8 ’ s circuit card arc h i tec tu re (shown right) is a T os hiba pro priet ary d esign utili zing stat e-of-t he-art e m bedded process ing cap abiliti es. The car d has fla sh memory and t wo RS-232 po rts (oper ating at speeds r anging fro[...]

Overview Stratagy Fl ash and I VP8 Strat agy General Description 01/03 5 S trat agy Flas h, IVP8 Syst em So f tware Str a ta g y ’ s flex ibilit y is l argely a r esult of it s soft ware. The follow ing provi des a b rie f o ver vi ew of the Stra tagy s ystem sof tware . Refe r to th e S tratagy In stallat ion and Mainte nance Manual for more det[...]

Overview Stratagy E nterprise Serve r (ES) 6 Strat agy General Description 01/03 S t rat agy Enterprise Server (ES) The Stra tagy ES is a po werf ul ha rdwa re /so ftw are p lat fo rm th at con sists of fi ve mod els — St ratagy iES 32, ES4, ES80, ES96, and ES96R — d esigned fo r medium t o ente rprise- sized busines ses. Note Unless ot herwise[...]

Overview Stratagy Enterp rise Server (ES) Strat agy General Description 01/03 7 All S tratagy ES standalone systems ar e equipped with IDE hard drive s that ca n off er a voic e storage capacit y of 900 hour s. A vailable voic e and/o r data app licati on storage is dep endent upon hard driv e size, i nstal led sof tware to support some Featur e Gr[...]

Overview Stratagy E nterprise Serve r (ES) 8 Strat agy General Description 01/03 Str at agy ES96 ES96 (shown right) is the lar gest S tratagy ES platfor m. It is equi pped with a passiv e backplan e architectur e that include s a Single Board Computer (SBC), e quipped with an In tel Penti um ® III pr ocessor , and ei ght Indus try Standar d Arch i[...]

Overview Stratagy Enterp rise Server (ES) Strat agy General Description 01/03 9 Strat agy ES4, ES80 , ES 96, ES96R St and ard Compon ent s The Stra ta gy ES ’ s base c omponents ar e shown i n Ta b l e 2 . T able 2 Stratagy ES Bas e System Comp onents ES4 1,3 ES8 0 1 ES96 1 ES96R 1, 2 Motherbo ard with Inte l Cele ron p roces sor . Motherbo ard w[...]

Overview Stratagy E nterprise Serve r (ES) 10 Strat agy General Description 01/03 Voice and Resour ce Boards One or mo re voice b oards are used in th e standalone S trata gy ES platforms to convert, compress and stor e analog vo ice si gnals. The se boards a lso provi de teleph one fun ctions, i ncluding generat ing and re cogniz ing in-ban d tele[...]

Overview Stratagy Enterp rise Server (ES) Strat agy General Description 01/03 11 Optional Equipment Optional equipment c an be order ed with t he system an d is boxed separat ely . Th e followin g equipment is optio nal and can be inc luded in t he initi al confi guration or added as an upgr ade. High-resol ution Color Monitor V oice Boards The fol[...]

Overview Stratagy E S System So ftware 12 Strat agy General Description 01/03 S t rat agy ES System Sof tware All of t he St ratag y ES platfo rms run on W indows NT , with the i ES32 runnin g on Micro soft ’ s W indows NT 4.0 Embedded o perating system soft ware. All S tratag y ES systems including the iES32 run the s ame St ratag y ES softwar e[...]

Overview Stratagy ES Syste m Software Strat agy General Description 01/03 13 Strat agy ES Administrat i on Sof tware The S t ratagy ES Administration s oftware p rogram is p reloaded o n every system and i s composed of the a dministra tive and configu ration men us for the system . Operating software, voice prompts, and d ataba se acc ess u tilit [...]

Overview Features 14 Strat agy General Description 01/03 Microsof t NetMee ting Note Appl ies to iES3 2 only . Remote maint enance ca n be perfor med using t he NetMeetin g ® softw are lo cated on an IB M- compatibl e computer . This software repl aces pcANYWHERE us ed on the de sktop S trata gy ES systems. Feature s There ar e two ty pes of fea t[...]

Overview Feature/Sy stem C ompariso n Chart Strat agy General Description 01/03 15 Feature /System Comp ar ison Chart The foll owing t able provi des a lis t of the availabl e S tratagy feature s . Supported feat ures a re denoted wi th a 5 in t he appr opriate box, where a n “ NA ” indica tes those feature s that are not support ed by th e spe[...]

Overview Feature/Sy stem C omparison C hart 16 Strat agy General Description 01/03 Mailbox – Function Loc k NA NA ✕✕ Mailbox – Grou ps ✕✕ ✕ ✕ Mailbox – Security Code ✕✕ ✕ ✕ Mailbox – Personal Gree tin gs ✕✕ ✕ ✕ Mailbox – T ime Zone Setti ng NA NA ✕✕ Mailb o x Number – V aried/Fixed Length ✕✕ ✕ ✕ M[...]

Overview Feature/Sy stem C ompariso n Chart Strat agy General Description 01/03 17 Single-di git Me nus ✕✕ ✕ ✕ Soft Key Control of V oice Mail NA NA ✕✕ Soft Key Control Over S trata Net NA NA ✕✕ System Adminis trator ’ s Mail box ✕✕ ✕ ✕ System Backup ✕✕ ✕ ✕ T oken Program ming (c ustom ap plicat ions, IVR, etc.) ?[...]

Overview Feature/Sy stem C omparison C hart 18 Strat agy General Description 01/03[...]

Strat agy General Description 01/03 19 Features 2 This chap ter pr esents a n overview o f availa ble S tratagy standar d featur es. S tratagy ES fe atures provide d throu gh the use o f Feature Groups a re descri bed in Chap ter 3 – S trata gy ES Feat ure Groups . Audiotex System A vail abili ty: All syst ems By enteri ng selec t DTMF digits, as[...]

Feature s Automati c Message Copy 20 Strat agy General Description 01/03 Automa ti c Me s sa g e Co py System A vail abili ty: All syst ems A mailbox c an be confi gured to a utomati cally co py all inc oming mess ages into a second designa ted mailbo x ’ s fol de r of messa ges. Both mailb oxes reta in a cop y of th e mes sag e. The ti mes (star[...]

Feature s Caller C onfirmati on Prior to T ransfe rring Strat agy General Description 01/03 21 Caller Confirmation Prior to T ransferring System A vail abili ty: All syst ems When a ca ller st ays on the line and d oes not enter any DTMF digit s, the syst em assumes t hat th e caller is using a rotary telep hone and the call is tr ansferr ed to the[...]

Feature s Call Q ueuing 22 Strat agy General Description 01/03 Call Queuing System A vail abili ty: All syst ems When a us er ’ s extensi on is busy , St ratagy c an be co nfigured to of fer the calle r the opti on of e ither leaving a message or holdi ng unti l the cal led exte nsion becomes av ailable . If t he caller opts to hold, Stra tagy pl[...]

Feature s Copy Mail box Strat agy General Description 01/03 23 Copy Mailb ox System A vail abili ty: All syst ems The Copy Ma ilbox fea ture ena bles t he System Admin istrat or to cre ate new mailboxes b y copyin g an ex isting mail box. Bene fit( s) Save s the S ystem Adm inis tr ato r t ime w hen i nstall ing n ew sy stem s, up grade s and /or s[...]

Feature s Disk Spa ce Notific ation 24 Strat agy General Description 01/03 Disk S p ace Notifi cation System A vail abili ty: All syst ems Auto mati cally notif ies th e Sys tem A dmini stra tor w hene ver av ailab le sys tem d isk s pace f alls b elow a defin ed thre shold. During in stal lation an d configur ation , the Sys tem Administ rator set[...]

Feature s Fax T one Dete ction Strat agy General Description 01/03 25 Fax T o ne Detecti on System A vail abili ty: All syst ems All S tratagy syste ms can be programmed t o list en for an incomin g fax tone when answe ring incomi ng lines. If a fax t one is detecte d, S tratagy transfe rs the ca ll to the destin ation ex tension (design ated by th[...]

Feature s Interacti ve V oice Response (IVR) 26 Strat agy General Description 01/03 Interact iv e V oice Respons e (IVR) System A vail abili ty: All syst ems Note S tratagy Fla sh does not suppor t some IVR fun ctions. Through t he use o f T oken Progra mming Langu age S tratagy systems have a nu mber of f eatures that enables it to be used fo r sm[...]

Feature s Mailbox – Personal Gree tin g Strat agy General Description 01/03 27 Mailbo x – Personal Gre eting System A vail abili ty: All syst ems Each user can recor d up to seven pers onal gree tings that are pl ayed when the user i s unavail able. Although o nly one greeting can be in e ffe ct at any one ti me, the us er can swi tch betwee n [...]

Feature s Mailbo x Number – V aried/Fixed L ength 28 Strat agy General Description 01/03 Mailbo x Number – V aried/Fix ed Length System A vail abili ty: All syst ems S tratagy supports mailboxes o f up to eight dig its, or 10 0 million d iff erent pos sible mai lbox number s. Due to har d drive st orage li mitations , not a ll 100 mill ion S t [...]

Feature s Message – D ate and Tim e Strat agy General Description 01/03 29 Message – Date and T i me System A vail abili ty: All syst ems Prior t o playing the contents of the a mes sage, the System Adminis trator c an configu re eac h mailbox or group of ma ilboxes t o automat ically play the d ate and ti me the messa ge was r ecorded. If the [...]

Feature s Messa ge – Pause During Playback 30 Strat agy General Description 01/03 Note The Panic notif ication is supp orted by t he S tratag y Flash and IVP8. Bene fit( s) • Flexibl e notifi cation r ecords ena ble S tratagy to be us ed with al most any kind of PBX or notifi cati on method. • Enables us ers t o recei ve noti fica tion by the[...]

Feature s Messa ge – Purgin g Strat agy General Description 01/03 31 Bene fit( s) • Useful t o users who want to writ e down a long phone n umber or other inf ormation i n a message. • Enables a user t o skip fo rward i n a previo usly-h eard messag e to ge t one part icula r piece o f info rmatio n. Message – Purging System A vail abili ty[...]

Feature s Messa ge – Retur n Rec eip t V er i fic ati on 32 Strat agy General Description 01/03 Message – Return Receipt V erification System A vail abili ty: All syst ems When a user s ends or for ward s a mes s age to anoth er us er , the m e ssage can be mark ed fo r retu rn receip t veri ficati on. When th e messag e is pl ayed (par tially [...]

Feature s Message – Vo l u me Co n t r o l Strat agy General Description 01/03 33 Message – V olume Control System A vail abili ty: S tratagy Fl ash, S trat agy ES S tratagy permits r eal-ti me volume c ontrol of messages du ring pl ayback. Wh ile lis tening t o messages, a user can press the app ropriat e DTMF keys on the tele phone dial pad t[...]

Feature s Networking (AMIS) 34 Strat agy General Description 01/03 Networking (AMIS) System A vail ability : S tratagy IVP8 , St ratagy ES S tratagy software supports industry standa rd AMIS analog network ing. The AMIS ana log networki ng prot ocol ena bles S tratagy to pa ss voic e messag es to any remote vo ic e mail sy stem tha t support s the [...]

Feature s Remote Admini stra tio n Strat agy General Description 01/03 35 Remote Administration S trat agy Flas h, IVP8 The R e mote Admin ist ra tor ha s full s creen acce ss to th e sys tem (p rote cted b y two di fferen t passw ord s), in clu di ng al l ava il abl e syst em fea tur e s. Th e Remo te Ad mini stra to r ca n at an y time dial i nto[...]

Feature s Shutdow n Using th e T elephone Di al Pad 36 Strat agy General Description 01/03 • Report Opti on 2 enabl es you to cus tomi ze a rep ort for user mail boxe s and AMIS Gateway and Proxy mailbox es. The report columns represe nt fields of the User scre en, and can include either all or a subse t of mailb oxes in th e syst em. Shut down U[...]

Feature s Soft Key Co ntrol of V oice Mail Strat agy General Description 01/03 37 Sof t Key Control of V oic e Mail System A v ailabili ty: S tratag y ES Important! Requi r es T oshiba Pr opriet ary Integ ration. The Liqui d Crystal Di splay (LCD) of dig ital te lephones on the S trata CTX, provide a visu al presen tation of the options within S tr[...]

Feature s System Adm inistrator ’ s M ailbo x 38 Strat agy General Description 01/03 System Admin istra tor ’ s Mailbox System A vail abili ty: All syst ems S tratagy has a specia l mailbo x known as th e System Admin istr ator mai lbox. It is Mail box 999 and the Syst em Administr ator can a ccess it throu gh the tel ephone jus t as any ot her[...]

Feature s T oken Programmin g Lang uage Strat agy General Description 01/03 39 T oke n Progra mming Language System A vail abili ty: All syst ems While S tra tagy provi des an eas y confi guratio n of mail boxes for stand ard featu res (Au diotex, Automated At tendant, V oice Mess aging, d ialing a standard extension , etc.) , it can cr eate eve n [...]

Feature s User T utor ial ( New Us er) 40 Strat agy General Description 01/03 User T utori al (New User) System A vail abili ty: All syst ems A first time user of S trata gy auto maticall y hears a us er -friendly tut orial upo n logging in to hi s/her mailbox. Th e tuto rial walk s the user throu gh the proc ess of: • Recordin g his/her name (i [...]

Feature s T elephone S ystem Int egratio n Strat agy General Description 01/03 41 T elephone Sys tem Integration S tratagy can be conf igure d to work wit h various telephone system integrat ions. In-band Integrat ion System A vail ability : S tratagy Flash, IVP8; S tratagy ES4, ES80, ES96, ES9 6R Many tele phone sys tems (PBXs ) can be c onfigured[...]

Feature s T elephone Sys tem Integra tion 42 Strat agy General Description 01/03[...]

Strat agy General Description 01/03 43 S trat agy ES Feature Group s 3 Feature Groups e xpand the s tandard vo ice proce ssing fea tures of the S tratagy product family by providi ng such adva nced feature fu nctional ity as Fax Server and Unifie d Messaging. Of fered exclusi vely for the Stratagy iES32, ES4, ES80, ES9 6, and ES96R, Feature Gr oups[...]

Stratagy ES Feature Groups Fax Server 44 Strat agy General Description 01/03 Fax Server W ith the Fax Ser ver feat ure group, the Strat agy ES syste m serves as the ce ntral hub for fax messaging and tr ansmissio n. T o use fa x wit h the Stra ta gy E S: • A Intel GammaFax boar d and D/41ESC or D/160SC-LS voi ce board mus t be inst alled. • The[...]

Stratagy ES Feature Groups Fax Ser ver Strat agy General Description 01/03 45 Remote Retrieval T o retrie ve a fax mess age re mote ly , the us er ca n call from a ny DTMF telep hone . The user re view s the messa ge, is prompt ed that t he message contains a fax, and the number of pages. T he system prom pts th e use r to en ter the telep hone num[...]

Stratagy ES Feature Groups Automati c Speech Recogn ition (ASR) 46 Strat agy General Description 01/03 Unified Mess aging wit h Fa x Server When bundled with the Fax Serve r featur e group, UM of fers the us er an ef ficient and easy way to manage all types of messages, s aving time and troubl e. Fax messag es that a rrive in a user ’ s mailbox d[...]

Stratagy ES Feature Groups Unifie d Messagi ng (UM) Strat agy General Description 01/03 47 Unified Messagi ng (UM) S tratagy ES provides UM as an opti onal feat ure group. UM enables users to retriev e their v oice, fax and e -mail messages from withi n their e -mail clien t inbox scr een. T o use UM with the Stra ta gy ES : • The UM fea ture mus[...]

Stratagy ES Feature Groups Unifie d Messa ging (UM) 48 Strat agy General Description 01/03 Internet Pr ot ocol Inte gration The S t ratagy ES sends v oice and f ax messages to any e -mail servi ce that s upports t he SMTP and POP3 Inter net prot ocols. W ith this integra tion any e -mail client that sup ports SMTP/POP3 (e.g., Eudora Pr o, Netscape [...]

Stratagy ES Feature Groups T ext-T o-Sp eech (TTS) Strat agy General Description 01/03 49 T ex t- T o-S peech (TTS) The S t ratagy ES provides TTS as an optional f eature g roup. TTS conve rts text to compute r- generat ed speech o utput. It is use d in ap plicati ons where t he customer either d oes not want to use the dis k space or does not have[...]

Stratagy ES Feature Groups Interacti ve V oice Response (IVR) 50 Strat agy General Description 01/03 T o enable TTS on the S tratagy ES4, ES80, ES96, and ES96 R: • the E TI – Eloquence software must be ins talled. T his softwa re can be found on t he St rata gy ES softwar e CD-ROM that ships with each s ystem. • the S tra tagy Activ ation Mod[...]

Strat agy General Description 01/03 51 S pecifications 4 This chap ter pr ovides de tails of the ph ysical an d funct ional cha racteri stics of the S tratagy sy stem equipment . S t rat agy Flas h S trat agy IVP8 Configurat ion Dime nsi ons We ig ht Po we r Requirements 1 • 48MB of F lash Memory • Supports only Fax T one D etection f eature ?[...]

Specifications Stratagy i ES32 52 Strat agy General Description 01/03 S trat agy iES32 S t rat agy ES4, ES80, ES96, and ES96R Configurat ion Dime nsi ons We ig ht Po we r Requirements • 4~32 port s (upgrades perfo rmed e lectronic ally) • Integrate d board for Strata CTX te lephone syste m • Storag e capaci ty of appro x. 600 hours • Intern[...]

Specificati ons Str a tagy F las h, IVP 8 Opti onal E quipm ent Strat agy General Description 01/03 53 S t rat agy Flas h, IVP8 Optional Equipment S t rat agy ES Optional Eq uipment System Options Stratagy F lash 9600 ba ud mod em for rem ote maint enance 1 Cable for connecti on of IBM-c ompatibl e PC (SG-ADMCBL) Stratagy I VP8 9600 baud mod em for[...]

Specifications ONEAC 400 U PS 54 Strat agy General Description 01/03 ONEAC 400 UPS • Nominal input vol tage: 1 20V AC, 6 0 Hz and 2 30V AC, 5 0/60 Hz • Surge vol tage withs tand capa bility: ANSI/ IEEE C62.41, Cate gory A&B 6k V/200 and 5 00 Amp, 10 0 kHz ringwave • Surge vo ltage let- through (max): l ess t han 10 V Normal mode (L -N), l[...]

Specificati ons ONEAC 400 U PS Strat agy General Description 01/03 55 T able 6 Stratagy Hardware Envir o nme ntal and Elect ri cal Spec ifica tion Summ ary Envi ron ment al Conditions Operatin g T emper ature 39.2 º F~104 º F (4 º C~40 º C) Storage T emperature 104 º F~140 º F (40 º C~60 º C) Operatin g Humi dity 20%~8 0% (non-co ndensing) [...]

Specifications ONEAC 400 U PS 56 Strat agy General Description 01/03[...]

Strat agy General Description 01/03 57 Index A about this guide conventions, v organization, v related documents/media, vi administrati on software, 13 configuration wizard, 13 AMIS, 34 Antares board, 11 , 53 ASR, 10 , 14 , 46 required components, 10 , 14 audiotex, 19 automated at tendant, 19 automatic message copy, 20 automatic syst em recovery, 5[...]

Index I ~ S 58 Strat agy General Description 01/03 platform configurations, 12 resource boards, 11 , 53 SAM, 10 serial port boards, 53 tape drive, 11 , 53 voice boards, 10 - 11 , 53 I integration, 41 in-band, 41 internet protocol, 48 Microsoft Outlook, 47 SMDI, 41 Toshiba proprietary, 41 IVR, 26 M mailbox number - varied/fixed length, 28 mailbox ed[...]

Ind ex T ~ V Strat agy General Description 01/03 59 Stratagy systems Strat agy Fl ash, 3 - 4 , 39 , 51 , 53 Stratagy IVP8, 4 , 39 - 40 , 51 system administrator ’ s mailbox, 38 backup, 38 electr ical specif ications, 55 environmental specifications, 55 T tape drive, 11 , 53 text-to-speech, 10 , 14 , 49 required components, 10 , 14 token programmi[...]