Toshiba GVMU/LVMU manuale d’uso

Strata GVMU/LVMU User Guide[...]

Jul y 2006 Business Communications Division V oice Pr ocessing System User Guide L /[...]

Publication Inf ormation T oshiba Information Systems (UK) Ltd. reserv es the right to change any of th is information including, but not li mited to, product characteristics and oper ating specifications, without prior notice. It is intended that the info rmation contained w ithin this manual is correct at the time of going to print, however all l[...]

Toshiba Busi nes s Communications Division Strata CIX IP Windows Operator Console COMPLIANCE ST A TEMENT Business products that can be clearly distinguished from consumer products. Following information is only for EU-member states: The use of the symbol indicates that this product may not be treated as household waste. By ensuring this product is [...]

License Agreement T oshiba Information Systems (UK) Limited acting throug h its Business Communic ations Division ("TIU") - License Agreement. IMP OR T ANT : This License Agreement ("Agr eement") is a legal agre ement between the customer ("Y ou") a nd TIU in resp ect of any switches, processors or other telecommunicat[...]

Contents Chapter 1 – The Grand T our Strat a L VMU/GVMU V oice Processing System U ser Guide 7/06 i Contents Introduction Organisation .................... ........................................ ......................................... ............ v Conventions .................... ........................................ .................. .[...]

Contents Chapter 2 – Getting Star ted Strat a L VMU/GVMU V oice Processing System U ser Guide 7/06 ii System Distribution Lists .................... ........................................ ....................... . 10 Directory ................... ........................................ ......................................... .......... 10 Us[...]

Contents Chapter 6 – Integration F eatures Strat a L VMU/GVMU V oice Processing System U ser Guide 7/06 iii Create or Record Over Your Busy Greeting ........................................ ............... 55 Select Your Busy Greeting .................. ........................................ ....................... . 56 Record Your Name ... ...[...]

Contents Chapter 6 – Integration Features iv Strat a L VMU/GVMU V oice Processing System User Guide 7/06[...]

Strata L VMU/GVMU V oice Processing System User Guide 7/06 v Introduction This guide describes the voice messaging capabilities and procedur es for making your voice mail system work for you. Organisation This guide is divided as follows: • Chapter 1 – The Grand T our is an overview of the voice mail system. T opics covered are: features to per[...]

Introd uction Conv entions vi Strata L VMU/GVMU V oice Processing System User Guide 7/06 Conventions Con ventions Descr iption Note Elaborates specific items or refere nces other information. W ithin some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions [...]

Introd uction Related Documents/Media Strata L VMU/GVMU V oice Processing System User Guide 7/06 vii Action/Response T able Related Document s/Media Note Some documents listed here may appear in dif ferent versions on the website, or in print. T o find the most current ve rsion, check th e version/date in the Publication Information on the back of [...]

Introd uction Related Documents/Media viii Strata L VMU/GVMU V oice Processing System User Guide 7/06[...]

Strata L VMU/GVMU V oice Processing System User Guide 7/06 1 The Grand T our 1 This chapter provides an overview of the system and covers the following general topics: • Features to personalise your mailbox • Message queues • Message types • Greetings • Special delivery options • Future delivery • Message destination selections • Us[...]

The Grand T our Overview 2 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Overview Y our voice mail system manages multiple vo ice processing functions simultaneously 24-hours-a-day , 7-days-a-week. Y our mailbox is always available for callers to leave private voice messages. In addition, you can update your greeting at your convenienc[...]

The Grand T our Overview Strata L VMU/GVMU V oice Processing System User Guide 7/06 3 Figure 1 Admin Main Men u Play the ne xt me ssa ge S ave the c u rrent me ssa ge Delete the c u rrent me ssa ge Forward the c u rrent me ssa ge Reply to the c u rrent me ssa ge S pecial Function s Replay the c u rrent me ssa ge Play the Previou s me ssa ge Return [...]

The Grand T our F eatures to P ersonalise Y our Mailbox 4 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Features to Personalise Y our Mailbox Y our voice mail processing system offers a variety of features to personalise your User ID Mailbox. The following are a few of those features: • User ID Mailbox Security Code – Y our User ID[...]

The Grand T our Message Queues Strata L VMU/GVMU V oice Processing System User Guide 7/06 5 Note The Pending messages feature is availa ble on a mailbox-to-mailbox basis. Check with your System Administrator to find out if your mailbox is configured for this feature. When you press 1 from the Main Menu to play me ssages, your voice mail system auto[...]

The Grand T our Message T ypes 6 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Message T ypes New and Saved Messages can consist of the following special types of messages— forwarded and message reply . Forwar ded Message Any message sent to you can be forwarded to a single destination or a personal or system distribution list. When [...]

The Grand T our Greetings Strata L VMU/GVMU V oice Processing System User Guide 7/06 7 Greetings Y ou can select either a personal or system greeting to play to callers when you do not answer or when your telephone is busy . Depending on how your system is config ured, callers may hear a separate busy greeting—the system or the custom busy greeti[...]

The Grand T our Special Delivery Opti ons 8 Strata L VMU/GVMU V oice Processing System User Guide 7/06 S pecial Delivery Options In addition to recording an d sending a new message, you can mark the message urgent, private, or request a return receipt. Urgent Messages can be marked urgent by the sender and always play first in the New Message Queue[...]

The Grand T our Message Destination Selections Strata L VMU/GVMU V oice Processing System User Guide 7/06 9 Message Destination Selections At the beginning of the Send Messages me nu, you are asked to enter the message destination(s).Y ou can choose to enter a single destination (e.g., User ID) or multiple destinations (e.g., p ersonal list, User I[...]

The Grand T our User Options 10 Strata L VMU/GVMU V oice Processing System User Guide 7/06 System Distrib ution Lists In addition to Personal Distribution Lists, your voice mail system supports system- wide distribution lists created by the Syst em Administrator for use by everyone in your company . Y ou should ch ec k with your System Adm i nis tr[...]

The Grand T our User Prompts Strata L VMU/GVMU V oice Processing System User Guide 7/06 11 decide to receive the call, let the call forwar d to your mailbox, or transfer the call to another extension with or without an announceme nt. • Busy Greeting – Y ou can record your own cust om busy greeting that plays when callers reach your extension, a[...]

The Grand T our User T utor ial (New User) 12 Strata L VMU/GVMU V oice Processing System User Guide 7/06[...]

Strata L VMU/GVMU V oice Processing System User Guide 7/06 13 Getting S t arted 2 This chapter instructs you on accessing a nd exiting your mailbox and outlines the user tutorial steps. User T utorial When you log on to the your voice mail sy stem for the very fi rst time, yo u hear a tutorial that walks you thro ugh the follo wi ng basic step s: ?[...]

Getting Star ted Step 1: Access Y our Mailbox 14 Strata L VMU/GVMU V oice Processing System User Guide 7/06 S tep 1: Access Y our Mailbox The Main Menu (shown below) is yo ur st arting point for all of your voice mai l system’ s messaging features. Pressing 999 from most menus return s you to the Main Menu. T o access your mailbox, you need to kn[...]

Getting Star ted Step 1: Access Y o ur Mailbox Strata L VMU/GVMU V oice Processing System User Guide 7/06 15 Fr om External T elephone Fr om Internal T elephone 1. From an external telephone, call your voice mail system on __________ _. The system answers with your standard company greeting. 2. When voice mail answers, press * . Y our voice mail pr[...]

Getting Star ted Step 2: Record Y our Name 16 Strata L VMU/GVMU V oice Processing System User Guide 7/06 S tep 2: Record Y our Name Y our name is an no unced wheneve r yo u log onto your mailbox, the dire ctory is accessed, the system greeting is selected, or when a message is sent by another voice mail user . Note Y our voice m ail system may no t[...]

Getting Star ted Step 3: Record Y our P ersonal Greeting(s) Strata L VMU/GVMU V oice Processing System User Guide 7/06 17 S tep 3: Record Y our Personal Greeting(s) The tutorial now prompts you to record y our personal greeting. This g reeting becomes your Personal Greeting #1. Y ou can record up to six other greetings (see “Create or Record Over[...]

Getting Star ted Step 4: Change Y our Security Code 18 Strata L VMU/GVMU V oice Processing System User Guide 7/06 S tep 4: Change Y our Security Code The tutorial prompts yo u to change your ma ilbox’ s security code from the preassigned code. Y ou should change your securi ty code on a regular basis thereafter to ensure the privacy of your messa[...]

Getting Star ted Step 5: Exit Y o ur Mailbox or User Mode Strata L VMU/GVMU V oice Processing System User Guide 7/06 19 S tep 5: Exit Y our Mailbox or User Mode ³ T o exit your mailbox, press # to hang up from a T oshiba telephone system When you press # to hang up, y ou hear “Thank you for calling. Good-bye.” ...or 999# to hang up from anothe[...]

Getting Star ted Step 5: Exit Y our Mailbo x or User Mode 20 Strata L VMU/GVMU V oice Processing System User Guide 7/06[...]

Strata L VMU/GVMU V oice Processing System User Guide 7/06 21 Play Messages 3 This chapter explains how to use the Play Messages feature. It discusses: • Access Messages • Playback Controls • Play your messages • Special functions Depending upon your telep hone system and telephone, a message waiting light is lit on your telephone when a vo[...]

Play Messa g es Pla yback Controls 22 Strata L VMU/GVMU V oice Processing System User Guide 7/06 If new messages arrive while you are accessi ng your mailbox, your voice mail syst em notifies you that a new message is in the queue upon returning to the Main menu. Playback Controls While playing a message, you can pause, c ontrol the volume, loca ti[...]

Play Messa g es Pla yback Controls Strata L VMU/GVMU V oice Processing System User Guide 7/06 23 1 Play Next Message Plays next message in queue. If you are at the last message in th e queue, goes to the first message in the same queue. * 2 Play Previous Message Plays previous message in queue. If you are at the first message in the queue, goes to [...]

Play Messa g es Pla y Y our Messages 24 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Play Y our Messages When you access y our mailbox, your voice mail system tells you the number of urgent, new and saved messages (if supported by your system; check with yo ur System Administrator) you have in your ma ilbox. If your mailbox is empty ,[...]

Play Messa g es Play Y our Messages Strata L VMU/GVMU V oice Processing System User Guide 7/06 25 1. From the Main Menu, press 1 Play Messages. A message plays. Once you play a message, your voice mail system prompts you with the Play Messages Menu until you press 9 to exit the menu or you activate another selection. While the message plays, you ca[...]

Play Messa g es Pla y Y our Messages 26 Strata L VMU/GVMU V oice Processing System User Guide 7/06 3 Delete the current message Flags the current message for deletion. The Play Messages Menu plays. When you exit Play Messages, your voice mail system te lls you th e number of messages to be deleted. If you do not want to delete a message, save the m[...]

Play Messa g es Special Functions Strata L VMU/GVMU V oice Processing System User Guide 7/06 27 S pecial Functions Y ou can check the date and time a message was se nt, or review a me ssage set for future delivery in the Play Messages menu. When you play a message, this option is available by pressing 7 Special Functions. ³ Press an option number:[...]

Play Messa g es Special Functions 28 Strata L VMU/GVMU V oice Processing System User Guide 7/06 9 Return to the Special Functions Menu Y our voice mail system tells you the total number of messages that will be delete d when you log out of your mailbox, and then returns to the Special Functions Menu. 6 Continuous Delete Delete s multiple messages a[...]

Play Messa g es Special Functions Strata L VMU/GVMU V oice Processing System User Guide 7/06 29 Import ant! The playback starts with the first message in the queue and continues until the pr eset time has expired. If ther e are two queues—new and saved—the playback occurs only in the queue you ar e in when you press 8 for continuous playback. A[...]

Play Messa g es Special Functions 30 Strata L VMU/GVMU V oice Processing System User Guide 7/06[...]

Strata L VMU/GVMU V oice Processing System User Guide 7/06 31 Send Messages 4 From any tone-diallin g telephone, you ca n rec ord and send a mess age to a user , several users, or to a person al or system distribution list. This chapter covers: • Recording controls • Send a message • Forward a message • Reply to the current message • Spec[...]

Send Messages Recording Controls 32 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Recording Controls While recording a message, you can pause/resume the recording or end the recording using the following k eys (shown below). 4 Pause/Resume (toggle or 30 seconds) At any time while recording messages to an other mailbox in the system, yo[...]

Send Messages Send a Message Strata L VMU/GVMU V oice Processing System User Guide 7/06 33 Send a Message Using the Send Messages Menu (shown below) , you can record a message and send it to a single mailbox or multiple destinations (e.g., personal or system distribution list), forward a message (with a comment) , or reply to a message sent you. S [...]

Send Messages Send a Message 34 Strata L VMU/GVMU V oice Processing System User Guide 7/06 1. From the Main Menu, press 2 Send Messages. Y our voice mail system prompts you to enter the destination (i.e., User ID, Personal, System List, or Multiple Destinations). 2. Enter one of th e following destinations: Note A message can be sent to a total of [...]

Send Messages Send a Message Strata L VMU/GVMU V oice Processing System User Guide 7/06 35 • 02 System List Enter a list number ( 1 ~ 7 ). Y ou are prompted for the destination li st number . Y our voice mail system plays the list comment or number for confirmation. Ask your Sy stem Administrator for more in formation about System Lists. • 04 M[...]

Send Messages Send a Message 36 Strata L VMU/GVMU V oice Processing System User Guide 7/06 7 Special Delivery Options Y ou can send a message as urgent, private, or with a return receipt request. The se ttings can be used in any combination and changed prior to sending the message. See “Special Delivery Options” on page 43 for instructions on u[...]

Send Messages F orward a Message Strata L VMU/GVMU V oice Processing System User Guide 7/06 37 Forward a Message Any message sent to you can be forwarded to a single destination or a personal or system distribution list. When forwarding a message, recording a message (comment) is optional. 1. From the Play Messages Menu, press 5 Forward the current[...]

Send Messages F orward a Message 38 Strata L VMU/GVMU V oice Processing System User Guide 7/06 • 01 Personal List Enter a list number ( 1 ~ 7 ). Y ou are prompted for the destination li st number . Y our voice mail system plays the list comment or number for confirmation. See “Manage Y our Lists” on page 61 to create or revise a destination ([...]

Send Messages F orward a Message Strata L VMU/GVMU V oice Processing System User Guide 7/06 39 3 Append recording Press # when done. The appended forwarding comment plays after the already recorded message comment. The system prompts you to record at the beep. 4 Select Additional Destinations Send the forwarded message to additional destinations. V[...]

Send Messages Reply to the Current Message 40 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Reply to the Current Message Y our voice mail system lets you reply to a message that you are currently playing. When you reply to a message, you do not ha ve to select the source of the message as a destination since your voice mail system “r[...]

Send Messages Reply to the Current Me ssage Strata L VMU/GVMU V oice Processing System User Guide 7/06 41 3 Append reply Press # when done. The appended reply plays af ter the already recorded portion. The system prompts you to record at the beep. 4 Select Additional Destinations Send the message to additional des tinations. Y ou may repeat this st[...]

Send Messages Reply to the Current Message 42 Strata L VMU/GVMU V oice Processing System User Guide 7/06 • 02 System List Enter a list number ( 1 ~ 7 ). Y ou are prompted for the destination li st number . Y our voice mail system plays the list comment or number for confirmation. Ask your Sy stem Administrator for more in formation about System L[...]

Send Messages Special Delivery Opti ons Strata L VMU/GVMU V oice Processing System User Guide 7/06 43 S pecial Delivery Options Y ou can send a message as urgent, private, or with a return receipt request. The settings can be used in any combination and changed prior to sending the message. When you send, forwa rd or reply to a mes sage, this optio[...]

Send Messages Future De livery 44 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Future Delivery Y our voice mail system can be configured s o that your message is delivered at a future specified time and date. After marking the message for future delivery , you can review (play , save, dele te) the message at any time before it is sent[...]

Strata L VMU/GVMU V oice Processing System User Guide 7/06 45 Manage Mailbox 5 Y our voice mail system provides special options to customise and manage your mailbox features (menu shown below). From the Main Menu: Manage Mailbox Change your Greeting Change your User Options Manage your Lists Manage your Guest User IDs Return to Main Menu 3 1 2 3 4 [...]

Manage Mailbox Change Y our Greeting 46 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Change Y our Greeting Y ou can select either a personal or system greeting to play callers when you do not answer or when your telephone is busy . This section discusses the three basic greeting controls (menu shown below): • Create or record over a[...]

Manage Mailbo x Change Y our Greeting Strata L VMU/GVMU V oice Processing System User Guide 7/06 47 Create or Recor d Over a Per sonal Greeting Personal greetings should be informa tive and advise callers when you will be available to return their calls or respond to their messages. Y ou can update personal greetings as often as you want. Y ou can [...]

Manage Mailbox Change Y our Greeting 48 Strata L VMU/GVMU V oice Processing System User Guide 7/06 5. (Optional) After recording, you can press: 1 Review recording The complete greeting pl ays. 2 Re-record Press # when done. The system prompts you to record at the beep. 3 Append recording Press # when done. Appending a greeting enables you to add i[...]

Manage Mailbo x Change Y our Greeting Strata L VMU/GVMU V oice Processing System User Guide 7/06 49 Change Y our Greeting Selection 1. From the Main Menu, press 3 Manage Mailb ox. Y our voice mail system plays the Manage Mailbox Menu. 2. Press 1 Change your Greeting. Y our voice mail system prompts with a list of options from the Change Y our Greet[...]

Manage Mailbox Change Y our Greeting 50 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Revie w a Greeting 1. From the Main Menu, press 3 Manage Mailb ox. Y our voice mail system plays the Manage Mailbox Menu. 2. Press 1 Change your Greeting. Y our voice mail system plays a list of options from the Change Y our Greeting Menu. 3. Press * [...]

Manage Mailbo x Change Y our User Options Strata L VMU/GVMU V oice Processing System User Guide 7/06 51 Change Y our User Options Y our voice mail system provides a number of special options to improve time management and productivity (menu show n below). For example, the DND feature can provide blocks of time for meetings or projects uninterrupted[...]

Manage Mailbox Change Y our User Options 52 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Change Y our Do Not Disturb (DND) Setting If you set this feature to on, yo ur voice ma il system automatically sends calls to your User ID (mailbox) without first ringing your telephone. The System Administrator can also set this feature to turn [...]

Manage Mailbo x Change Y our User Options Strata L VMU/GVMU V oice Processing System User Guide 7/06 53 Change Y our Call Screening Setting If you set this feature to on, yo ur voice ma il system asks callers for their name and company . W ithout the caller ’ s knowledge, th e system relays that information to you and provides you with special op[...]

Manage Mailbox Change Y our User Options 54 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Change Y our Security Code Each User ID in the system has a security code. The code must be entered by you in order to “log on” to your User ID mailb ox, enabling you to access your messages, settings, greetings, etc. Note Y ou can change your[...]

Manage Mailbo x Change Y our User Options Strata L VMU/GVMU V oice Processing System User Guide 7/06 55 Create or Recor d Over Y our Busy Greeting Y ou can record your own custom busy greeting that plays when callers reach your extension and it is busy . While your callers ar e listening to the busy greeting, they can enter a different User ID, pre[...]

Manage Mailbox Change Y our User Options 56 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Select Y our Busy Greeting 6. Press 9 to return to the Manage Mailbox Menu Y ou can select another user Manage Mailbox option. ...or 99 to return to the Main Menu. Y ou can select another Main Menu op tion. 1. From the Main Menu, press 3 Manage Ma[...]

Manage Mailbo x Change Y our User Options Strata L VMU/GVMU V oice Processing System User Guide 7/06 57 Recor d Y our Name Y our name is an no unced wheneve r yo u log onto your mailbox, the dire ctory is accessed, the system greeting is selected, or when a message is sent by another voice mail user . Y our voice mail syste m prompts you throug h t[...]

Manage Mailbox Change Y our User Options 58 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Change Y our Message Notification Y our User ID can have up to 10 noti fic ation records programmed by the System Administrator with a specific notificatio n method (message waiting lights, pagers, voice, etc.) and the time/day when that notif ica[...]

Manage Mailbo x Change Y our User Options Strata L VMU/GVMU V oice Processing System User Guide 7/06 59 4. Enter the notification template number ( 1 ~ 10 ). S tratagy confirms the temp late number , spells the template title, states whether the template is enabled or disabled, and tells yo u the phone number (if applicable). Note T o select the co[...]

Manage Mailbox Change Y our User Options 60 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Revie w Y our Option Settings 1. From the Main Menu, press 3 Manage Mailb ox. Y our voice mail system plays the Manage Mailbox options. 2. Press 2 Change your User Options. 3. Press * to Review your Option Settings. Y our voice mail system verifie[...]

Manage Mailbo x Manage Y our Lists Strata L VMU/GVMU V oice Processing System User Guide 7/06 61 Manage Y o ur List s Y our voice mail system provides the ability to create and manage up to seven personal distribution lists. The lists consist of the User IDs to which y ou most frequently send messages. At the time you create a list, you are give n [...]

Manage Mailbox Manage Y our Lists 62 Strata L VMU/GVMU V oice Processing System User Guide 7/06 4. After selecting a list, you can press: 1 Review your current list The system prompts you with the name (and extension) of each User ID on the list. 2 Add a User ID to the list Y our voice mail system prompts you to enter the User ID. Enter the User ID[...]

Manage Mailbo x Manage Guest User IDs Strata L VMU/GVMU V oice Processing System User Guide 7/06 63 Manage Guest User IDs Guest User IDs provide limited a ccess to the voice mail system for temporary and project-oriented employees, such as consultants and contra ctors. Guest users can only send messages to their Host User ID an d other guests of th[...]

Manage Mailbox Use Guest User IDs 64 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Use Guest User IDs Instruct your guest users to call the voi ce mail system and iden tify themselves as guest users of your mailbox. Only then can they us e voice mail to send, receive, and reply to the messages with your mailbox (Hos t ID) as a t ypical[...]

Strata L VMU/GVMU V oice Processing System User Guide 7/06 65 Integration Features 6 This chapter covers the use of your voi ce mail with the S trata CTX. Call Forward, Message W aiting, CTX Integra tion, Direct T ransfer to V oice Mail and V oice Mail Conference features, and Call Monitor are all described. Call Forward Note See S trata T elephone[...]

Integration Features Call Forw a rd 66 Strata L VMU/GVMU V oice Processing System User Guide 7/06 • Destination – If the destination is an outside number, press # after entering the destination. The CTX accepts destina tion numbers of up to 32 digits. • Tim e r – This is a two digit en try representing how lon g (8 to 160 second s) your tel[...]

Integration Feature s Message W aiting Strata L VMU/GVMU V oice Processing System User Guide 7/06 67 Message W aiting Use your Msg LED/button and LCD to see/retrieve message(s). An extension can receive up to four si multa neous Message W aiting indications and LCD messages. One message is reserved for the Message Ce nter . Y our phone can be progr[...]

Integration Features CIX Integr ation 68 Strata L VMU/GVMU V oice Processing System User Guide 7/06 T urning On/Off Message W aiting LED on Another Extension If you call an extension and it’ s busy or there is no answer , you can light that extension’ s Message W aiting LED and enab le that extension to call you back. 1. Dial an internal extens[...]

Integration Feature s CIX Integrat ion Strata L VMU/GVMU V oice Processing System User Guide 7/06 69 When your telephone is idle, and a message arrives for an extension on yo ur phone, the Msg LED is activated for the appropriate extension and updates the LCD with this display (shown right). If urgent messages are in the extension’ s mailbox, the[...]

Integration Features Call Record (L VMU on ly) 70 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Call Record (L VMU only) While on active call, a station user can re cord the conversation and store it in a voice mailbox. Recordin gs can also be pause d o r restarted. Depending up on your System Administrator , you are given either a man[...]

Integration Feature s Call Record (L VMU only) Strata L VMU/GVMU V oice Processing System User Guide 7/06 71 2.b. Enter the mailbox nu mber (usually the extension number). Fini sh by pressing #. The Record LED flashes rapidly and there is approximately a one second interval before the recording starts an d the Record LED changes to the in-use inter[...]

Integration Features Direct T ransf er to V oice Mailbox 72 Strata L VMU/GVMU V oice Processing System User Guide 7/06 T o log out of call monitor when there is no caller in the voicemail box press Call Monitor . T o log out at any time the Call monitor lo g out access code can be used (#963 by default). Direct T ransfer to V oice Mailbox An intern[...]

Notes to User s S tep 1: Safety Approval T oshiba Information System (U.K.) Ltd decl are that the S trata CTX and CIX prod uct ranges comply with the EEC’ s L VD dire ctive, (Directive No. 73/23/EEC). The product has been assessed and foun d to comply with EN60950-1:2001. The notes list ed below form part of the pr oducts compliance with the afor[...]

Notes to User s Step 1: Saf ety Approv al 74 Strata L VMU/GVMU V oice Processing System User Guide 7/06 SEL V PDKU2A/BDKU/BDKS/ BWDKU For connection of T oshiba proprietary terminals. SEL V BSIS1A For connection of V oice Mail and Call Logging Equipment. RS232 ports. TNV3 RSTU1F/RSTU3F/BSTU 1F/ BSLU1F/BSLS1F/ASTU1F/ LSLU For connection of Approved [...]

Notes to Users Step 1: Safety Approv al Strata L VMU/GVMU V oice Processing System User Guide 7/06 75 Any peripheral apparatus con nected to the above por ts must hav e the same EN60950 classification. ie. ♦ SEL V ports must only be connected to SEL V type ports. ♦ TNV ports must only be co nnected to TNV type ports. 1-3. The S trata CTX670 sys[...]

Notes to User s Step 2: EU Compliance 76 Strata L VMU/GVMU V oice Processing System User Guide 7/06 S tep 2: EU Compliance T oshiba Information Systems (U.K.) Ltd de clare that the Strata CIX, CTX100 & CTX670 complies with the EEC's EMC di rective, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The produc t has been assessed a[...]

Notes to Users Step 2: EU Compliance Strata L VMU/GVMU V oice Processing System User Guide 7/06 77 Equipment details Strata CTX/CIX100 Equipment details Strata CTX/CIX670 Equipment details Strata CIX Office/CIX200 Wa r n i n g ! This is a Class A pr oduct. In a domestic en vir onment this Produc t may ca use radio interference in which case the Use[...]

Notes to User s Step 3: T ype App rov al 78 Strata L VMU/GVMU V oice Processing System User Guide 7/06 S t ep 3: T ype Approval T oshiba Information Systems (U K), Ltd, (TIU), hereby declares that the Strata CTX & CIX product range complies w ith the requirements of th e EC Directive 1999/5/EC, (aka Radio & T ele communications T ermin al E[...]

Notes to Users Step 3: T ype Approv al Strata L VMU/GVMU V oice Processing System User Guide 7/06 79 *W arning! These features can allo w an Incoming callers access to an outgoing exc hang e line. There is an engineering programming parameter which can disable these features. In ad dition the DISA feature can be “pa s sw ord” pr otected. USERS [...]

Notes to User s Step 4: Networ k Planning Informa tion 80 Strata L VMU/GVMU V oice Processing System User Guide 7/06 S tep 4: Network Planning Information 4-1. Strata CIX & CTX T one Plan. T able A-3 below lists the characteristics of the tones and signals used in S trata CIX & CTX. Ta b l e A - 3 To n e s / Signal to: Frequency Cadence Mea[...]

Notes to Users Step 4: Network Plannin g Information Strata L VMU/GVMU V oice Processing System User Guide 7/06 81 4-2. System Port to Port losses. 2 Wire extns 1. 20Hz 2. 20Hz 3. DTMF A 4. DTMF D 5. DTMF B 6. MWI Signal 7. 20Hz 8. 1209Hz 9. 1209Hz 0.4s On 0.2s Off 0.4s On 3s Of f 1s On 3s Of f 80 or 160mS 80 or 160mS 80 or 160mS 0.9 ON/0.1s Off 1s[...]

Notes to User s Step 4: Networ k Planning Informa tion 82 Strata L VMU/GVMU V oice Processing System User Guide 7/06 T able A-4 below lists the various “typic al” transmission gains/losses when inter - connecting the various po rt types. -V alues indicate a transmission loss. 4-3. Loudness Rating. The table below lists the measured loud ness ra[...]

Strat a L VMU/GVMU V oice Processing System U ser Guide 7/06 83 Glossary This glossary defines frequently-used voi ce processing system features and functions. T erm Defi nition Busy Greeti ng Y ou can select your custom busy or the system busy greeting for callers to hear when your telephone is busy . If you do not record your custom busy greet in[...]

Glossary Do Not Disturb (DND) ~ P ersonal Greetings 84 S trat a L VMU/GVMU V oice Processing Syst em User Guide 7/06 Do Not Disturb (DND) Do Not Disturb operates in on/off mode. When on, your voice mail system automatically sends ca lls to your User ID (mailbox) without ringing you r telephone first. DTMF Dual T one Multi-freque ncy . FIFO (First I[...]

Glossary P ersonal L ist ~ T one-dialling T elephone Strat a L VMU/GVMU V oice Processing System U ser Guide 7/06 85 Personal List Y ou can create/mod ify up to seven pe rsonal destination (distribution) lists of User IDs and record a list comment for identification. When sending messages, you can select a User ID, personal list, system list , and/[...]

Glossary Urgent Messages ~ U ser Notificati on 86 S trat a L VMU/GVMU V oice Processing Syst em User Guide 7/06 Urgent Messages Messages are marked Urgent by the sender and by d efault, are played first, followed by a ll other message s. Th e System Administrator can set a notification record to use pager notification exclusively whene ver Urgent m[...]

Strata L VMU/GVMU V oice Processing System User Guide 7/06 87 Index A about this guide conventions, vi organisation, v related documents/media , vii access your mailbox, 14 B basic functions delete, 26 forward, 26 play, 25 replay current message, 26 reply, 26 save, 25 busy greeting, 7 record, 55 select, 56 buttons extension, vi C call forward syste[...]

F ~ M 88 Strata L VMU/GVMU V oice Processing System User Guide 7/06 F FIFO, 5 forward message, 6 , 26 , 37 future delivery, 8 review, 27 setting, 44 G getting started, 13 greeting busy, 7 , 55 , 56 change, 46 personal, 7 change your selection, 49 create, 47 record over, 47 review greeting, 50 sample, 17 , 47 system, 7 guest user IDs manage, 63 use,[...]

N ~ R Strata L VMU/GVMU V oice Processing System User Guide 7/06 89 notification, 58 play, 21 private, 8 , 43 queues, 4 reply, 6 , 26 , 40 re-record, 35 return receipt request, 8 , 43 review recording, 35 saved message queue, 5 , 28 send, 31 special delivery options, 8 types, 6 urgent, 8 , 43 Msg button/LED, 67 multiple destinations, 35 N name reco[...]

S ~ V 90 Strata L VMU/GVMU V oice Processing System User Guide 7/06 additional users, 41 set future delivery, 44 special functions, 43 return receipt request, 8 , 43 S security code, 13 change, 18 send messages, 31 soft keys, 68 special delivery options private, 43 return receipt request, 43 urgent, 43 special functions, 27 , 43 continuous delete, [...]