VeriFone TRANZ 460 manuale d’uso

TRANZ 460 FDC Re tai l/De bit Pu rcha si ng Ca rd Ref ere nce Manu al Applicat ion Version FRET462 VeriF one Par t Nu mbe r 25445, Revision C Manual Revision 1.0[...]

Firs t Data Corp orat io n TRANZ 4 60 Reta il/De bit Pu rc has ing Ca rd Ref erenc e M anual VeriFone Par t Number 25445, Revision C Manual Revision 1.0 Published: April 1997 VeriFone, Inc. Three Lagoon Dr ive Redwood City, CA 94065 Printed in the U nited States of Americ a Copyright 1997 VeriFone, Inc. No part of this manual m ay be c opied, dist [...]

Table of Conte nt s 1 . In tro duc ti o n Unique Features ............ . ............. . ............. . ............. . ............. . ............. . .... 1-1 Software Version .................................................. .................................... 1-1 Integral Printer ........................... . ................................[...]

Table of Contents 4. General Prog rammin g Entering the Gener al Program ming M ode ......... .......................... ............ 4-1 Review a Field ...... . ....... . ......... . ....... . ....... . ....... . ......... . ....... . ....... . ....... . 4-1 Change a Field . .......... . ..... . ..... . ... . ..... . ..... . ..... . ..... . ..... [...]

Table of Contents 6. St and ard Key Operati on s (cont ’d.) Deposit Inquiry ................................ ................................................ ......... 6-11 Close Batch . .............. . ....... . ....... . ....... . ......... . ....... . ....... . ....... . ......... . ....... . .. 6-12 7. Termin al Fu nctio ns Item Review . .. [...]

Table of Contents App e n dix B. PINp a d 10 1 Device (cont’ d.) Documentat i on ............... ...................................................... .................... B-7 Part Num bers ................................................. .......................................... B-7 App e ndix C. PINp ad 20 1 De vice Introducti on ...........[...]

Table of Contents App e n dix F. TRANZp ort 23 2 (cont ’d.) Physica l .................. .................. .................. .................. .................. .... F-4 Environmental ....................... ...................................................... ....... F -4 Power .............. .................. .................. .........[...]

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1. Introduc tion Congratu l ations on y our choice of the V eriFone ® TRANZ ® 460 t ransaction terminal. The TRANZ 460 terminal has many outstanding feat ures that will enable you and your m erchants to perf orm your j obs fas ter and easier . Please take the t i m e to read this m anual caref ul ly so you become familiar with the equipment and p[...]

Int egra l Prin ter The TRANZ 460 terminal supports an integr al roll printer for print i ng receipts and reports. This applicat ion allows you to program a unique merchant header of up to six lines for y our receipts. A ppendi x A provides printer details as well as sample receipt s and r eports. PINpa d Devic es The TRANZ 460 terminal supports t [...]

2. Feature s and Tra nsactions Summa ry New Fe atures Following is a list of new f eatures that have been added to the FDC Retail/Debit Purc hasing Card application. The application runs on a TRANZ 460 term i nal. ★ All receipts and r eports are modified to conf orm to the TRANZ 4 60 terminal’s 24-column form at . ★ The V irtual Private L i n[...]

• You can select Debit functionality in the Setup funct ion. • Two PINpad devices are available to support Debit funct i ons. • You can enable split dial f or the AMEX and D i scover hosts in setup. • The Auto Close option i n Setup enabl es the terminal to automat icall y per- form the Close transaction and print reports . • The set up o[...]

Termina l Tra nsacti ons Summary Key Key Name Explanatio n No. 1 SALE Obtains c redit card sale authorizat i on and Ticket 2 RETU RN Authorizes a return/cr edit 3 AUTH O NL Y Authorizes a transaction wit hout ticket capture 4 VOID Voids any host -captured transact ion 5 TKT O NL Y Processes Offline Ticket t ransact i ons 6 INQUIRY Checks previous b[...]

FDC Ret ail/ Debit Purcha sing Card Refere nce Manual 2 - 4 T RANZ 460 T erminal[...]

3. TRANZ 460 Termina l The TRANZ 460 terminal is an authorizat ion and electronic t r ansaction terminal that performs Point - O f- S al e (POS) credit and debit authorizations. It features the convenience of an integr al roll printer for printing t ransaction receipts and r eports. Unpa cking Carefu l ly inspect the shipping carton and its content[...]

Figure 3-2. TRANZ 460 Components Note: I f your TRANZ 460 terminal operates ribbonless, disregard the following steps. Loa ding/Unl oading a Ribbon Ca ssett e in the Printe r If a ribbon casset te i s not already loaded in t he printer , or if a new cassett e is required, perform the following steps : 1. Press in on the two finger grooves on either[...]

Ins talla tion This appli cation can operate i n ei ther of two configurations, both using a single telephone line. O ne configuration cons ists of a T RANZ 460 terminal and a standard telephone sharing the s ame telephone li ne. The other configuration suppor t s up to five term i nals per phone line, using a mu l ti-lane traf fic contro ller . Si[...]

Figure 3-6. TRANZpor t 232 Data Connections DT R/RTS Sw itch and Pow er Conn ection s 1. Set the DTR/ RTS switch on the TRANZport 232 t o the UP position. 2. Plug one end of the power pas s- t hru cable into the Power In connector on the TRANZ 460. Plug the other end o f this cab l e into the connector labeled PO WE R O U T on the T RANZport 232. P[...]

Figure 3-8. TRANZ 460 Bat tery Swit ch Note: B ecause the power on/off switch is the only way the ter minal can be comp l etely powered down, set it to "off " and then "on" again any time you wish to reset t he terminal (for example, dur i ng the software developm ent stage). Telep hone Co nnectio n 1. Connect one end of the tel[...]

Note: In a s i ngle term i nal c onfigurati on, the printer and terminal connec t separately to the DVM, each using its own cable. In a multi-lane configuration, the printer and terminal connect to the M TC via one "Smar t" Y cable. Loa din g the Print er with Pape r Caution: Bec ause impact, friction, temperatur e, hum idity, light, and [...]

Hard ware Fea tures Disp lay Pane l The 16-character alphanumeric di s pl a y panel provides the visual prompt s and information needed to operate the TRANZ 460. This bright bl ue, vacuum fluorescent display is easy to read, even under poor lighting conditions. It displays fu l ly-form ed numerals, l et ters and punc tuation sym bols. Figure 3-12. [...]

FDC TRANZ 460 Overla y The keypad overlay for the FDC ETC P LUS Retail Debit application is V eriFone Part Number 10730-37. Please contact your V eriFone representat i v e for ordering informat ion. Main tenanc e Cl ean ing Periodically clean your T RANZ 460 terminal using a clot h dampened with water and a m il d soap or cleaner . Do not use harsh[...]

• Unless otherwise inst ructed in th i s ref erence manual, do not, under any circumstances, attempt any service, adjustments , o r repairs on th is unit. • If your equipment failure cannot be resolved, call the toll fr ee (800- 834-9133) V eriFone Customer Support Hot Line and ask for an MRA (Merchandise Return Authorizat i on) approval number[...]

4. Press the CLEAR key and try the oper ation again; an improper com mand may have been used. Termina l Tra nsacti ons Do Not Work 1. Perform your transac tions using several c redit cards t o ensure the problem is not a def ective card. When sliding the cards through the c ardreader , be sure the magnetic stripe fac es down and to the right of the[...]

Te rminal Sp ecific at ions Microprocess or: Z80A CPU operating at 3.579 MHz Memory: 32 Kbyte EPROM and 32 Kbyte RAM Cardreader: ISO 781 1 T rack 2 or T rack 1 compatible Display: 16-character fluorescent, alphanumeric, 14-s egment with decima l point and comma Communication: Automatic dialing Auto answer: T erminal dial s whether touch tone or pul[...]

Prog ramming La ngua ges P006-205-00 TCL Programming Package 00368-01 TCL Programmer ’ s Manual ( manual only) 10016 TCLOAD Manual and diskette Reference M anuals 10768-01 ZONTALK 2000 Reference M anual 10664 TRANZ 420 Progr ammer’s M anual 12412 TRANZ 460 Reference M anual FDC Ret ail/ Debit Purcha sing Card Refere nce Manual 3 - 12 TRANZ 460 [...]

4. Gener al Progr amming The TRANZ 460 terminal allows you t o: • Review a fie l d • Move to another field • Change it if necessary • Display your new progr ammed data Ente ring the Gene ral Program ming Mode T o enter the general pr ogramming mode, pres s BLUE + 7. The terminal displays: RECA LL WHA T? Revie w a Field T o r eview the conte[...]

Note: FDC T RANZ software has been designed with ten unique S etup codes: BLUE + 4 + Codes 0 through 9. You s houl d a l ways use the Setup functions t o enter data in the various fields. Use t hi s alternat e programm i ng procedure only f or entering data in other u ni que fields such as Fraud Control. Set ting the Cale ndar/Clo c k Y ou can set [...]

"Em ptying " a Fie ld Y ou can easily delete data prev iously entered in a m emory location in the TRANZ terminal. 1. Press [CLE AR], [ BLUE] and [7]. 2. Key in the field you wish t o delete. The terminal displays the cont ents already stored in that field. 3. Press [BACKSP ACE]. 4. Key in "1 [A LPHA] [ALPHA] 66831" and press [E[...]

Copy ing or Downlo adi ng Data t o Anot her Term ina l Downloadi ng i s the process of copying dat a from one comput er or terminal to another . Ver i Fone supports direct downloadi ng which lets you quickly copy an application from one t erminal to another , using the proper download cable. Note: T he TRANZ download c abl e, P/ N 00490-00, will co[...]

Program F ield 0X06 (X = key number) for each card you want t o hav e these features enabled. Fiel d Ent ry 0X06 (X = key number ) Enter 0, 1 , 2, or 3 , then press [ENT ER]. 0 = None 1 = Ent er last 4 digits 2 = Display Mag St ripe 3 = Options 1 and 2 Note: F or this applicat i on, F raud Control has been eli minated on debi t transact i ons (keys[...]

Character Posit i on Tran saction 1 Sale 2 Return 3 Auth Only 4 V oid 5 T icket 6 Deposit Inquiry 7 Clos e Batch 8 Item Rev iew 9 T otals Review 10 Setup 1 1 Print 12 Demo T o set the pass word option for a particular transact ion, enter a " 1" in the corresponding position. I f y ou do not wish to passwor d-protect a particular transact [...]

5. Progra mming the Te rminal for Use Check Mem ory Location 0019 to ensur e your term inal i s loaded with t he correct software v ersion before you begi n program ming. Pres s BLUE + 7, then enter 0019. The terminal should display " 0019 = FRET462." If Memory Location 0019 contains data other than t hi s , please contac t your V eriFone[...]

Displ ay Respon se AM EX SPLIT Y /N AM EX P RIMA RY # ? AMEX S ECOND # ? AMEX M ERCH ID ? AMEX CARD TYPE? Enter "Y " to enable split dial for the AM EX host, and continue with rem ai ning pr ompts. Enter "N" to disabl e spli t dial and go to the Discover prom pts. Note: M ERCH ID and CARD TYPE prompt s will not appear if there i[...]

Displ ay Respon se nn-LOW ? Enter t he first six digi t s of t he low range of the credit card account number, then press [ENTE R] . F or example, the low account number range for V ISA is 400000. nn-HIGH? Enter t he first six digi t s of t he high range of the credit card account number, then press [ENTE R ]. F or example, the high account number [...]

Acct Range #4 (0046)= 427533.427533.01VP C0001 Acct Range #5 (0047)= 428800.428800.01VP C0001 Acct Range #6 (0048)= 443085.443085.01VP C0001 Acct Range #7 (0049)= 471500.471699.01VP C0001 Acct Range #8 (0050)= 400000.499999.01VI S0000 Acct Range #9 (0051)= 540500.540599.02M PC0001 Acct Range #10 (0052)=500000. 599999.02MC 0000 Acct Range #1 1 (0053[...]

Upda te Pas sword Use this function t o update the manager password. T o ent er the "Update Password" S etup: 1. Pres s BLUE + 4. 2. Key i n the manager password. 3. Press the BLUE enter key . 4. Press Code 4. Displ ay Respon se UPDA TE P ASS WD ENTER N EW P ASSWD VERI FY NEW P ASSW Enter t he new manager password. Enter the password a se[...]

Displ ay Respon se PREPRINT ? Y/N Select "Y" if y ou wish the receipt header to print before the term i nal dials, or "N" f or no preprinting. AUTO REPORT? Y/ N Select "Y" i f y ou wish the printer to automatically pr i nt Det ai l and Terminal Totals r eports at Batc h Close, or "N" for no report print i ng.[...]

Sal e Type Descrip tion Use this f unction to select t he t r ansaction type. T o enter the Sale T yp e Setup: 1. Pres s BLUE + 4. 2. Key i n the manager password. 3. Press the BLUE enter key . 4. Press Code 6. Displ ay Respon se SALE T YPE DESC <current value> Press [ENTER] to leave unchanged, or key in up to 7 alphanumer ic characters and p[...]

Displ ay Respon se FLEX A GREEME NT (cont’d.) Pres s [BACKSPACE] and [ ENTER] to leave this field empt y. If no data is pr esent, key i n data and press [ENTER]. FLEX M ESSAG E LINE 1 ? LINE 2 ? LINE 3 ? Enter up t o 3 f lexibl e mess age li nes , us ing up to 24 char acters per line. If data is already present, press [BACKSPACE] , enter the mess[...]

Cle ar Ba tch Use this function t o clear all transactions f rom an open batch. T o enter the Clear Batch S etup: 1. Pres s BLUE + 4. 2. Key i n the manager password. 3. Press the BLUE enter key . 4. Press Code 9. Displ ay Respon se CLEAR BA TCH CLEAR? Y/N Enter [ 9] f or "Y" to continue, or [6 ] for "N" to return t o the ENT ER[...]

FDC Ret ail/ Debit Purcha sing Card Refere nce Manual 5 - 10 T RANZ 460 T erminal[...]

6. Standard Key Ope rations Retail transact ions are common, unprotected t ransactions t hat all personnel can perform . These transact i ons include Sale, Return, Debit Sale and Re- turn, V oid, Ticket O nl y , I nquiry, and Close B atch. The TRANZ 460 idle prompt, "nnn" indicates s paces left for storage of trans- actions . For examp l [...]

Note: P rompts in S tep 6 and Steps 8 t hrough 17 may or m ay not appear, de- pending upon options select ed in Setup. Displ ay Respon se 6. OPERAT OR ID Enter t he 4-digit operator ID, then press [ENTE R], or pr ess [ENTER] to bypass this prompt. 7. AMOUNT OF SALE ? Enter the amount of the sale without the deci- mal, then press [ENTER] . 8. TAX AM[...]

Displ ay Respon se PRINTI N G... If the tr ansaction i s approved and the printer is enabled, the printer prints a receipt of the transac tion. 20. READY **nnn** The ter minal returns to the id l e prompt indi c ating it i s ready for the next trans- action. De bit S al e Fo l low these pr ocedures to capture a debit sale trans action. PINp ad Disp[...]

PINp ad Displ ay Device Respon se 11. ENTER I NVOICE # Enter t he invoice number up t o 8 digi ts, then press [ENT ER]. 12. <option prom p t #1> Ent er appropriate data, up t o 8 al ph a- numeric charac ters, t hen press [E NTE R]. 13. <option prom p t #2> Ent er appropriate data, up t o eight alphanumeric characters, then press [E NTE [...]

Displ ay Respon se 5. EXPIRY D ATE MMYY Enter t he 4-digit expiration dat e using 2 dig- its each f or month and year, then press [E NTE R]. PROCESSI NG .. . Note: P rompts in S tep 6 and Steps 8 t hrough 15 may or m ay not appear, de- pending on options select ed in Setup. 6. OPERAT OR ID Enter t he 4-digit operator I D, then press [ENTE R], or pr[...]

Deb it Re turn Fo l low t hese procedures to c apture a debit return transaction. T hi s t r ansac- tion will always be perfor med online. PINp ad Displ ay Device Respon se 1. READY **nnn** SALE Press the [2] key labeled RETURN. 2. ENT ER PASSW OR D ****** Enter t he manager password if re- quired, then p ress [ENT ER]. The dis- play echoes each k [...]

PINp ad Displ ay Device Respon se 12. <option prom p t #1> Ent er appropriate data, up t o 8 alphanumeric characters, then press [E NTE R]. 13. <option prom p t #2> Ent er appropriate data, up t o eight alphanumeric characters, then press [E NTE R]. 14. PROCESSI NG o r <comm unication prompt s > The ter minal is communicating with[...]

Displ ay Respon se PROCESSI NG .. . 5. AMOUNT OF SALE ? Enter the amount of the sale without the deci- mal, then press [ENTER] . 6. PHONE O RDER? Y/N Enter [ 9 ] f or "Y" if this is a phone order, or [6] for "N" i f it is not, then press [ENT ER]. Press [ ENTER] to bypass for no Phone Or- der. Note: T his prompt may or may not a[...]

Void Follow these pr ocedures to void a transact i on completed earlier in the batc h. Void transact ions are always approved offline. Displ ay Respons e 1. READY **nnn** VO ID Press the [4] key label ed VOID . 2. ENT ER PASSW OR D ****** Enter the manager passwor d if r equi red, then press [ENTER] . The display echoes each keypress with an aster [...]

Tic ket Only Fo l low t hese steps to pr ocess Ticket Only t ransactions. Note: This t ransaction is always proces sed offline. Displ ay Respons e 1. READY **nnn** TKT ONLY Press the [5] key , labeled TKT O NLY. 2. ENT ER PASSW OR D ****** Enter the manager passwor d if r equi red, then press [ENTER] . The display echoes each keypress with an aster[...]

Displ ay Respon se 13. CUSTOM ER CODE Ent er the customer code, then press [E NTE R]. 14. <option prom p t #1> Enter appropr i at e dat a, up to 8 alphanumeric characters , t hen press [ENTER]. 15. <option prom p t #2> Enter appropr i at e dat a, up to 8 alphanumeric characters , t hen press [ENTER]. PROCESSI NG .. . 16. ACCEPTED i t m [...]

Clos e Batc h Fo l low t his procedure to close a batch of transac tions with the host. This will clear the bat ch from the t erminal’s memory and enable it to store fut ure trans- actions . Displ ay Respon se 1. READY **nnn** CLOSE BA TCH Press the [9] key labeled CLOS E . 2. ENTER P A S SW ORD E nt e r the manager password if r equi red, then p[...]

7. Termina l Functi ons T erminal funct ions include operations that do not require communicat i on with a host. T o use the t erminal in the function m ode, press the [FUNC/ ENTER] blue key followed by t he desired funct ion key . Note: T he **nnn** indicates t he number of spaces left for storage of data capture t ransactions. For exam pl e, READ[...]

Displ ay Respon se 5. i tm A A $99999.99 9999999999999999 999 $9999.99 a $999.99 OPER A II IIIIII RET TER MS 9999 88888........... .8888 AAAAAAA AAAXXXXX X aaaaaaaaaaaaaaaa sss ss zzzzz -zzzz <option dat a #1> <option dat a #2> Press [*] or [#] t o scro l l t he display fields. The ter minal displays transaction dat a in multiple screen[...]

Tot als Rev iew Fo l low t his procedure to review term i nal t otals by car d type, all car d t y pes, or by operator ID. Displ ay Respon se 1. READY **nnn** Press [FUNC] and t he [2] k e y labeled TOTALS . 2. ENT ER PASSW OR D ****** Enter the manager passwor d if r equi red, then press [ENTER] . The term inal echoes each keypress with an aster i[...]

Displ ay Respon se 10. READY **nnn** The ter minal returns to the id l e prompt indi c ating it i s ready to proceed with the nex t function. Dem o Mode Follow this proc edure to place the ter minal in or out of Demo Mode. Displ ay Respon se 1. READY **nnn** Press [FUNC] and the [3] key labeled DEMO. 2. DEMO Y/N <current value> Press "Y&[...]

Print Option s Follow these pr ocedures to print batch det ai ls, operat or totals, terminal t otals or to repr i nt t he last receipt. Displ ay Respon se 1. READY **nnn** Press [FUNC] and the [5] key labeled PRI NT. 2. ENT ER PASSW OR D ****** Enter the manager passwor d if r equi red, then press [ENTER] . The term inal echoes each keypress with a[...]

Displ ay Respon se 9. PRINT ING.... The printer prints the selected option. 10. READY **nnn** The ter minal returns to the id l e prompt and is ready to proceed wit h the next function. FDC Ret ail/ Debit Purcha sing Card Refere nce Manual 7 - 6 TRANZ 460 Terminal[...]

8. TRANZ 460 Access ories V eriFone pr ovides an assort ment of access ories to enhance your TRANZ 460 terminals. • An extended 3- year warranty on all TRANZ 460 t erminals • Silk-screened cus tom overlays that display y our company’s logo and other spec i al k ey functions • An assort ment of AC power packs for your "spares" inve[...]

FDC Ret ail/ Debit Purcha sing Card Refere nce Manual 8 - 2 TRANZ 460 Terminal[...]

Appendix A. TRANZ 460 Integral Pr inter The TRANZ 460 terminal features an integr al Epson Model 180 24-c haracter roll printer. Besides t he default USA 96-character set, it is capable of sup- porting a number of special printing enhancement s such as TALL, WIDE and INVERSE, eleven different count ry character s ets and a number of useful graphics[...]

Figure A-1. S ample Sale Receipt Six progra mm a b l e merchant mess a g e l ines HEADER LINE 1 HEADER LINE 2 HEADER LINE 3 HEADER LINE 4 HEADER LINE 5 HEADER LINE 6 XXXXXXXXXXXXXXXXX XXXX DATE MM/ DD/YY TIME HH: MM ?M ** RE-PRINT ** ITEM: ITM CCC AAAAAA OP: XXXX ACCT: XXXXXXXXXXXXXXXX EXP: XXXX RESP: AAAAAAAA XXXXXX INV : X X X X X X X X AUTH: X X[...]

Figure A-2. Sample Detail Report DETAIL REPOR T HEADER LINE 1 HEADER LINE 2 HEADER LINE 3 HEADER LINE 4 HEADER LINE 5 HEADER LINE 6 XXXXXXXXXXXXXXXXX XXXX DATE MM/ DD/YY TIME HH: MM ?M ITEM: ITM CCC AAAAAA OP: XXXX ACCT: XXXXXXXXXXXXXXXX EXP: XXXX CUST: XXXXXXXXXXXXXXXXXX RESP: AAAAAAAA XXXXXX INV: XXXXXXXX DESC: 8888888 888888888888 888 TERM: 999 [...]

Figure A-3. Sam ple Totals Report TOTALS REPO RT HEADER LINE 1 HEADER LINE 2 HEADER LINE 3 HEADER LINE 4 HEADER LINE 5 HEADER LINE 6 XXXXXXXXXXXXXXXXX XXXX DATE MM/DD / YY TIM E HH:MM ?M # TRAN COUN T A M OUNT TT ITM xxxxxx . x x 1 S nnn xxxxxx . xx 1 R nnn xxxxxx .xx 1 VS nnn xxxxxx . xx 1 VR nnn xxxxxx . xx 2 S nnn xxxxxx . xx . . . . . . . . . 1[...]

Figure A- 4 . Sample Operat or Totals Report OPERATOR TOTAL S REPORT XXXXXXXXXXXXXXXXX XXXX DATE MM/DD / YY TIM E HH:MM ?M AAAA CARD TO TAL $9999 9 9.99 AAAA CARD TO TAL $9999 9 9.99 AAAA CARD TO TAL $9999 9 9.99 AAAA CARD TO TAL $9999 9 9.99 AAAA CARD TO TAL $9999 9 9.99 END OF OPERATOR S Mercha nt ID, Termi n a l ID Te rmina l Dat e a nd Tim e Op[...]

Figure A -5. Samp l e Batc h Closed Header Note: The bat ch number " xxxxxxxx" appears in the form the user entered. I t appears as blanks i f the user pressed [ENT ER] t o bypass this field during the trans action. If the bat ch number opt i on is set to O FF , a blank line appears ins tead of t he batch number li ne. BATCH CLOS ED XXXXX[...]

Appendi x B. P INpad 101 De vice Int roduc tio n The PINpad 101 dat a entry device accept s sper sonal identification numbers (PINs) for Debit card transact i ons. The PINpad 101 device uses a master key and a work i ng key to encrypt the PIN input. T ypicall y , a PIN is a 4- t o 12-digit code known only by the custom er and t he bank. A PIN is us[...]

Key pad The keypad’s 12 keys are used for PIN and data entry and m anual diagnostics. Please see t he PINpad 101 Ref erence Manual, Part Number 10420, for further det ail s on diagnostic procedures and pr ogramming. Figure B- 2 . PINpad 101 Device Keypad Sel ecting a Loca tion for th e PINp ad Devi ce Select a locat i on for the P INpad device th[...]

Unpa cking Carefu l ly inspect the sh i pping carton and its content for shipping damage. If the PINpad device was damaged during shipment, immediately file a claim with the shipping com pany and notify V er i Fone, Inc. War ni ng: Do not use the P INpad unit if it has been damaged. 1. Remove the P INpad unit from t he shipping carton. 2. Remove an[...]

4. Sli de the gromm e t up the cord and push its narrow end into the modular jack. When properly i n stalled, t he grommet should fit flat against the rear of the P INpad device. Cable Part Numb ers Part No. Description 10441-01 0.6 M, coil ed (s tretc hes to 7 ft .) 10441-02 1.1 M, coiled (stretc hes to 15 ft.) 01582-00 1 M, straight 01582-01 3.6 [...]

Co untert o p Mou n ting 1. T o secure t he cradle, screw the wood screws into the counter top through the narrow ends of the keyholes. I f you do not want to mak e any holes, use the double-f aced tape provided with the wal l m ount. 2. Place the PINpad device f irmly into the cradle. PINpa d De vic e St artup If the PINpad mas ter keys are loaded[...]

T o complete a t r ansaction, the PINpad device displays a prompt request ing PIN entry . Enter your PIN number and press [ ENTE R]. The device rotates a processing display when it successfu l ly receives the PIN ent ry . Note: T o clear the P INpad unit display to reent er a PIN, press [CLEAR]. Refer to the appr opriate PINpad Ref erence and Progr[...]

Pro bl em Solu tio n Display Panel does not work 1. Check all your cable connec tions. 2. Check your t erminal’s AC outlet to be sure it’s supplying sufficient power; subs titute the term i nal’s power pack wi t h another power pack. 3. Your applicat ion program might not be loaded correctly; download the appl ication program and try again. 4[...]

FDC Ret ail/ Debit Purcha sing Card Refere nce Manual B - 8 TRANZ 460 Terminal[...]

Appendi x C. P INpad 201 De vice Int roduc tio n The PINpad 201 dat a entry device, V eriFone Part Num ber P003-120-05, accepts Personal Identification Numbers (PINs) during debit card transactions. The PINpad 201 device uses a master k ey and a working key to encrypt PIN input. The PIN verifies that t he customer is authorized to use t he debit ca[...]

Unpa cking Carefu l ly inspect the sh i pping carton and its content s f or shipping damage. I f the PINpad 201 unit was damaged during shipment, immediate l y file a c l aim with the shipping com pany and notify V er i Fone, Inc . War ni ng: Do not use the P INpad unit if it has been damaged. 1. Remove the P INpad device from t he shipping carton.[...]

Cable Part Numb ers Part No. Description 10441-01 .6 M, coil ed (stretches to 7 f t ) 10441-02 1.1 M, coiled (stretc hes to 15 ft) 01582-00 1 M, straight 01582-01 3.6 M, stra i ght 01582-02 7.6 M, stra i ght 02597-01 Adapter , gender change 02598-01 Adapter , gender change 10776-01 Interface to PC 10776-02 Interface to A T Cabl e Ro u t ing Ch an n[...]

The display of the PINpad device idle prom p t c an be downloadable. For examp l e, the i dl e prompt display may be customized to display a "WELCO ME" m essage. Usi ng the Ca rdreade r The cardr eader reads data qu i ckly a nd accurately and i s generally the preferred method since the card swipe less ens the chance for human er ror. How[...]

"THANK Y O U" appears for 3 sec onds at the end o f the trans action. T he PINpad device then ret urns to the idle prom pt. Main tenanc e and Ke ypad Di agnost ics V eriFone fo llows stringent quality cont rol s t andards in manufacturing a ll PINpad devices. Each unit r eceives numerous test s before leaving the factory t o ensure qualit[...]

Pr obl e m So lut i on 3. Your term i nal’s applicat i on might not be loaded correctly; download application and try again. 4. Run display reliabil it y t est as described i n the PINpad 201 Reference and Programm er’s Manual , Part Number 10297. If the problem persists, phone the VeriFone MRA desk. Keypad does not respond 1. Check y our displ[...]

Appendi x D. Pr ompts and Error Mes sages The following list includes the pr ompts and error messages that m ay appear on your terminal’s disp l ay . The l ist consists o f two columns: • The left column i s the mess age or prompt • The right column contains an explanation of the message and any appro- priate required r esponse. ACCEPTED itm [...]

AVS ADDRESS Enter the cardholder’s street address, t hen press [ENTE R] . AVS ZI P Enter the cardholder’s ZIP c ode, then press [ENT ER]. BANKCARD ADDRESS 9999999999999999999999 Prompt that appears i f you select "Y" at the ENABLE DDOV? prompt . Press [ENTE R ] t o accept t he current address, or key in a new host address, up to 20 al[...]

CONNECT ED The terminal has c onnected with the host computer and is ready to begin communicat i ng. CREDIT =0 DEBIT= 1 Select "1" for debit transact ions, or "0" for credit t r ansactions. Wait f or the next prom pt . CURRENTL Y YE S CURRENTL Y NO Display that appear s f ollowing the ENABLE DDO V? Y/N prompt, showing the curren[...]

DOWNL OAD DO NE Display after completion of success ful download. ENABLE VP L? Y / N Host set up prompt. Press [ 9] for "Y" to enable VPL communications, or [ 6] for "N" to disable. END OF BATC H Display in an Item Review funct ion indicating the last item in the bat ch was reviewed. Pres s [ CLEAR] to retur n to the idle prompt[...]

ENTER SE TUP CO DE Enter the code t hat corres ponds to the selected option during a term inal setup func tion. ENTER TO CO NFIRM V oid transac tion prompt. Press [ENTER] t o confirm voiding the select ed transact i on record. ENTE R TRAN CODE Enter the numer i c t r ansaction code, then press [ENT ER] when requesting check author i z ation. E XPI [...]

NO TRANSACTI ONS Display when the operat or attempts t o close, review or print a batch and there are no transactions stored in the term inal ’ s memor y . Press [CLEAR] to return t o the idle prompt . NOT FO UND The terminal cannot find the item num ber of transact i on to review that has been entered by user . Press [CLEAR] to ret urn to the id[...]

PRI NTER / PIN PAD PRINT ER? Y/ N Setup Code 7 was enter ed in the Setup function. Enter "Y" or "N" or press [ENTE R] t o keep the pr i nt er already installed. Enter "1" for the PINpad 1 01 device, or " 2" for the PINpad 201 device. PROG RAMING ERR Ø If your ter minal displays this message, you c an at t em[...]

SECURIT Y SET SAL E? Y/N SET RET URN? Y/N SET AUT H? Y /N SET VO ID? Y/N SET TICKET ? Y/N SET DEP IN Q ? Y/ N SET CL OSE?Y/ N SET ITM REV? Y/N SE T TOT R EV? Y/N SET SET UP? Y/N SET PRINT? Y/N SET DEMO? Y/N Setup Code 3 was entered enabli ng the operator t o s e t s ecurity flags. Press [9] or [6] for "Y" or " N" responses. A &q[...]

TAX RAT E 9. 99 Key in the tax r ate for the terminal t o use when calculating the tax on t he transact ion amount . This prompt only appears if you s elect "Y" at the T AX CALC prompt . THANK YOU P I Npad device display at the conc lusion of a succes sful debit transaction. TKT ONLY The [5] key was pressed t o dial for an ETC it em. W ai[...]

FDC Ret ail/ Debit Purcha sing Card Refere nce Manual D - 10 TRANZ 460 Terminal[...]

Appendix E. ZONTALK 2000 Downloa d Para mete rs ZONTALK 2000 is the VeriFone download program that simplifies the proc- ess of updat ing or completely reprogramming y our VeriFone terminal. De- signed to run on an I B M P C, X T , AT or com patible, ZONT ALK 2000 per- forms modem downloads to your terminal s in the field or direct downloads to term[...]

Mem ory Loca tions Typ e/ Co ntent s/ Descripti on Locati on No. Cha rs Comments Download Phone Number 0000 P(20) Printer T ype Flag 0950 N(1) 2 <em pty>= None 2 = R o l l Roll Printer Line Feeds 0951 N(5) 5 Download Speed 0960 N(5) 2 ( 1= 300, 2=1200) Debit Flag 0970 N(1) 1 =P P 101 2=PP201 Beep On/Off 0009 B(1) 0 Dial Type 0010 B(1) 0 (T=0 [...]

Typ e/ Co ntent s/ Descripti on Locati on No. Cha rs Comments AMEX Card T ype Split Dial 0093 N(1) Disc. Card Type Spli t Dial 0094 N(1) 4 Fraud Cont rol Flag 0106 N(3) Fraud Cont rol Flag 0206 N(3) Fraud Cont rol Flag 0306 N(3) Fraud Cont rol Flag 0506 N(3) Primary P hone No. 0700 X(32) Secondary Phone No. 0701 X(32) Call Center Phone No. 0702 X(3[...]

Not e 1 Locations 0043 through 0062 contain t he account range tables. Norm al en- tries for all card t ypes are as follows: 9 9 9 9 9 9 9 9 9 9 9 9 . 9 9 X X X 9 9 9 9 Card type Retail Term s Descriptor Code (0=no codes, 2=length 2, 4= length 4) AVS F l ag Customer Code Flag Account Ranges Acct Range #1 (0043)=405501. 405502.01VPC0001 Acct Range #[...]

Not e 3 Location 0861, A ppl icat ion Options Map, contains the s tring for term inal op- tions sett ings where 0 = Off and 1 = On. P os i ti on O pt ion 1 Invoice number 2 Operator ID 3 Phone order 4 Receipt printing 5 Pre-printi ng 6 Auto report 7 Auto-ins ert 8 Pre-dial 9 Manual entry 10 Tax prom pt 11 Tax calc 12 Op tional prompts 13 VPL If you[...]

FDC Ret ail/ Debit Purcha sing Card Refere nce Manual E - 6 TRANZ 460 Terminal[...]

Appendix F. TRANZport 232 Int roduc tio n The TRANZ port 232 provides the V eriFone O MNI and TRANZ families of terminals (including t he PNC TM 330) the ab i lity to communicate wi t h tw o RS-232 serial devices i n stead of one. For example, suppose in addition to using a printer and a PINpad device, you wish t o c onnect your TRANZ 4 60 to an ex[...]

Figure F -1. TRANZ port 232 (Front and Rear Views) Typ ical In stalla tion Use t he s t eps below as a guide to connect a TRANZ port 232 in a t ypical TRANZ 460 configuration. Note: In t he following configuration t he TRANZ 460 rec eives its power f rom the TRA NZport 232. The power pack that cam e with your TRANZ 460 should be used with t he TRAN[...]

Figure F-2. TRANZport 232 and Data Connect i ons Figure F -3. TRANZ port 232 and TRANZ 460 Power Connections DIP Switch S e t t i ng The 2-position DIP switch determ i nes which RS-232 cont rol signal, generated by t he terminal, is used to select the A or B port. When t he switch is in t he up position, DTR is us ed; when in the down position, RT [...]

Testi ng t he TRANZ 4 60/T RANZp ort 23 2 Co n n ect ion After connect ing the TRANZport as previously outlined, the following TCL code can be used to test the system. Using the standard rec al l and edi t capabilities of the T RANZ 460, load memory l oc ations 31 and 32 with the following TCL comm and s t rings: 031=B1.1G R’B PORT T EST’R13R10[...]

B Ou t p ut Port ( 8-pin DI N connecto r) pin 1 Signal Gnd pin 2 DCD pin 3 R T S pin 4 C TS pin 5 RxD ( from external device) pin 6 T x D (t o external device) pin 7 T x D Idle Lev el This input sets the state of the TxD output in the the idle state. W hen open, the idle state of TxD is a mark (-V). When grounded, the idle st ate of TxD is a space [...]

FDC Ret ail/ Debit Purcha sing Card Refere nce Manual F - 6 TRANZ 460 Terminal[...]

Glos sary AC Alternating Curr ent—used as a primary source of power by power packs an d power supplies. Accoun t Numbe r (1) A unique series or group of digits used to num erically identi f y each cardholder . ( 2) The unique identif i cation num ber assigned to the account of a specific part y , within a given institut i on. Al pha Mode A means [...]

Baud T he signali ng speed equal t o the number of signal events per second. Buff er A temporary stor age area. Byte A group of consecutive bit s t hat make up a charac ter or a logical unit of information. A byte usu ally consists of eight bits. Calend ar/Clock Ch i p A terminal electronic component that k eeps track of the dat e and ti m e . Card[...]

Data Inform ation prepared in a part icular format f or use by the ter minal or host computer for a specific transaction or operation. Data Entry The proces s of using a keyboard or other device to input data directly int o a system . Data Packets A packet o f i nform ation transmitted from one device to another . Defaul t A value automatically as [...]

Heade r I nform ation and codes added to the beginning of user data, such as a transmiss ion bl ock or packet, which contains the destination, address, source address and m essage number . Hoo kswitch The switc h on a telephone instrument that operates when the handset is removed f rom its cradle. Host Co mpu ter A centra l comput er used to proces[...]

Message s Words and s ymbols appearing on the display panel which te ll you the kind of information r equi r ed, the res ul t of a proc ess or if an error has occurred. Modem Short for modulator/demodulator ; a device that convert s digital dat a t o anal og signals (for transm ission over telephone wires) and analog signals back t o digi t al data[...]

Post Dialin g A feat ure that dials the host com puter after all of the account and transactio n information is entered into t he terminal. Power Pack A device t hat convert s a voltage to a dif ferent leve l so it can be used by a particu l ar device. Prin ter A device used for i mprinting records of a transaction on paper . Promp t A message appe[...]

Scroll T o move t ext across a display screen. Sele ct T o initiate an action or enable a data path. Serial Port An RS-232 connec tor for communicating with download com puters, other terminals, and printers. Start Up The sequence that occurs when the terminal is t urned on (powered up). This sequence i ncludes tur ni ng on power and automatic down[...]

Track 1 Data Information st ored on T rack 1 of the magnetic stripe that can be read by the cardreader . Track 2 Data Information st ored on T rack 2 of the magnetic stripe that can be read by the cardreader . Tru nk Cable A cable to wh i ch al l the components are connected. User The person who is using the terminal. Z O N T A L K 2000 A communica[...]

Inde x A Accessories . ........................... ... 3-11 Account range setup ..................................... 5- 2 range tables .. . . ...................... 5-3 Alphabetic characters .. ................ 4-3 Auth O nl y t r ansaction ....... .......... . 6-7 B Batc h "FULL" indicator .................... 6-1 clear ........ .......[...]

Inde x M Manual diagnostics menu . .... ........ ........ ........ ....... C-6 Memory loc ations ......... ............... 5-9 Mounti ng countertop . ........................... B-5 w a ll ... .. .. .. .. .. .... .. .. .... .. .. .. .. .. .... B -4 MRA (M erchant Retur n Authorization) des k ...... B- 6, C-5 O On/Feed key .......... . . . . .......[...]

Inde x S Sale . . . .......... . . .......... . . . . . 6-1, 6-3, 6-6 Sale Type des cription .. . . . . ............ 5-7 Security setup .............................. 5-4 Setup codes .............. . . . . .............. 5-1 Software version .......................... 3-4 Specifications ..................... . 3-8, F-4 Startup . . . . . . . ... ...[...]

Index - 4[...]