Vertical Communications and FXT manuale d’uso

DXP, DXP Plus, FXS, and FXT Digital Communication Systems Large Screen Display Speakerphone Station User’s Guide This publication supports the Impact SCS Large Screen LCD Speakerphone GCA70–349.04 08/00 printed in U.S.A.[...]

This User ’s Guide is for the following system: DXP , DXP Plus, FXS and FXT Digital Communication Systems . This user ’ s guide applies to the following telephone models: • Impact SCS 8412F-** Rev . A and later . • Impact SCS 8412S-** Rev . A and later . • Impact SCS 8412FJ-**Rev . A and later . • Impact SCS 8412SJ-**Rev . A and later .[...]

About This Book This user ’ s guide serves as both an introduction for new speakerphone users and a reference for experienced users. Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone. 1 Getting Started The following chapters describe the basic and advanced features [...]

NOTE : Throughout this book, all references to fixed buttons (keypad, DSS/BLF , SPEAKER , HOLD , etc...) are printed in upper case, italic type; for example, “ PRESS INTERCOM .” All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for example, “ SELE[...]

Contents 1 Getting Started ..................1 Setting Up Y our Speakerphone ...........1 Positioning Y our Speakerphone ..........2 Using Y our Speakerphone .............3 Setting Display Contrast ..............4 Setting a Personal Ringing T one ..........4 Setting V olume Levels ...............5 Answering and Making Calls ............6 Understand[...]

3 Making Calls ...................2 9 Making Outside Calls ...............2 9 Making Intercom Calls ..............3 0 Automatic Dialing .................3 1 Redialing .....................3 2 Camping On - Busy Station, Automatic Callback ...............3 3 Advanced Camping On Options .........3 4 Sending Subdued Off-Hook V oice Announcements (SOHV [...]

7 Other Advanced Features ...........6 7 Background Music ................6 7 Line Groups ....................6 8 Do Not Disturb Condition .............6 9 Automatic Redial .................7 0 T racker Paging System ..............7 2 Auxiliary Jack ...................7 4 Account Codes ..................7 6 Dial By Name ...................7 7 V olu[...]

Notes vi Large Screen Display Speakerphone Station User’s Guide Contents GCA70-349[...]

Getting Started W elcome Congratulations and thank you for using a Comdial telephone! Y our digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your speake[...]

Positioning Y our Speakerphone Y ou should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include:[...]

Using Y our Speakerphone • To manually place a call using your speakerphone, 1. PRESS INTERCOM or line button. 2. DIAL the number . 3. When party answers, SPEAK toward the telephone. • To automatically dial a number using your speakerphone, 1. PRESS the preprogrammed speed dial or DSS/BLF button and SPEAK toward the telephone when your party an[...]

Setting Display Contrast Y ou can darken or lighten the contrast of the display for best viewing. • To adjust the display contrast, 1. SELECT OPTIONS . 2. SELECT Programming . 3. SELECT Contrast Level . 4. SELECT the Contrast Level interactive button (to the right of the LCD, on the same row as the words “Contract Level”) once for each change[...]

Setting V olume Levels The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer , the speaker , and the handset. There are four ringer loudness levels (plus an off position). • To set the ringer loudness level, 1. While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME D[...]

Answering and Making Calls Y our speakerphone is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number , you must first select a line to connect your system to the local exchange. • When you hear outside ringing (long bursts), 1. PRESS [...]

Understanding the Basic Functions Y our speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Alphanumeric Display (Liquid Crystal Display—LCD) • Displays time, day, date, and active call information. • Keeps you apprized of the status of your telephone. • Provides pr[...]

8 Large Screen Display Speakerphone Station User’s Guide GCA70-349 Getting Started MESSAGE * 0 # WXY 9 TUV 8 PRS 7 GHI 4 JKL 5 MNO 6 DEF 3 1 ABC 2 TAP HOLD TRNS/CONF SPEAKER MUTE SHIFT SHIFT R Handset T elephone S peaker Dialpad V olume Up V olume Down Microphone Opening LCD Alphanumeric Display Interactive Buttons 1 1-13 DSS/BLF Buttons Interact[...]

Y our Speakerphone’s Buttons Hold Button ( HOLD ) • Places a line or intercom call on hold. • Stores pauses in number sequences during programming. • If available, scrolls through LCD response messages. • If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing). Interactive B[...]

Speaker Button ( SPEAKER ) • Turns your speaker on or off. • Disconnects a call when you are on a hands free call. • Ends or cancels programming. T ap Button ( TA P ) • Recalls dial tone or generates a hookflash. • Retrieves held calls or last call placed on hold. • Places flash while programming speeddial number. Transfer/Conference Bu[...]

Y our Speakerphone’s Display Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button): • Steady red = station is in use. • Flashing red = station is receiving a call. • Winking/Flutter[...]

The MUTE Button: • On steady = called party cannot hear your conversation. The INTERCOM Button: • Steady green or red = you are using your intercom. • Fluttering red = an LCD message is set on your telephone for others to receive when calling. • Flashing orange = someone is calling your extension or a call is being transferred to you. The H[...]

Understanding The Large Screen Display Y our speakerphone has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line displays. This large display allows you many programming options as well as quick and easy selection of the ma[...]

Notes 14 LCD Speakerphone Station User’s Guide Getting Started GCA70-258[...]

Answering Calls Answering Outside Calls When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g., L123 ) and any caller ID information that your ringing line is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above [...]

• After you have answered an outside call at your station, your LCD will display HOLD, TRANSFER, CONFERENCE, GROUP LISTEN, and RECORD 1. SELECT Hold to place the call on hold at your station, or 2. SELECT Transfer to initiate a transfer to another station, then dial the station number , announce the call or hang up to complete the transfer , or 3[...]

Answering Intercom Calls An intercom call is one that is made from one system telephone to another . Y our station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is followed by the caller ’ s voice heard on the speaker . W ith a tone-first setting, the telephone rings in a dist[...]

Night-Transferred Calls - Line Access From Any Station The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. • If your telephone rings, 1. PRESS line button with flashing light. 2. LIFT handset to talk. • When you hear loud ringing anywhere in the system, 1. LIFT handset. 2. PRESS INTERCOM . [...]

Holding Calls Y ou can place a call on hold and retrieve it later . W ith a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance. • To place a call on hold, 1. PRESS HOLD (station button) OR SELECT Hold (interactive button). • To retrieve a held c[...]

• If a held line is recalling, choose one of the following: 1. SELECT Hold to place the call on hold at your station and restart hold timer . 2. LIFT handset, PRESS line button (with flashing orange light) OR SELECT Answer to retrieve the call. The installer can add a directed station hold feature to your telephone. W ith this feature, you can pl[...]

Often, you will have more than one call on hold at your station. Y ou know you can retrieve the last call placed on hold simply by pressing TA P ; however , if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold. • To s[...]

Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations. Group Call Pickup The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. • To answer a c[...]

Pickup For Monitored Stations Y our telephone may have the personal intercom number of another telephone appearing at a programmable button location. Y ou can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish. The associated light is known as [...]

• To call an idle monitored station or to answer one that is ringing, 1. NOTE the BLF light condition. 2. PRESS assigned DSS/BLF button. 3. SPEAK toward telephone, OR LIFT handset if privacy is desired. NOTE : If you place this call on hold or if you transfer it to another tele - phone, the BLF light flashes a hold signal. Y ou can retrieve the c[...]

Receiving Subdued Off-Hook V oice Announcements (SOHV A) Handling an Incoming SOHV A This feature allows an intercom caller to break into your call by making an announcement through your handset receiver . The distant party that you are currently talking to cannot hear the announcement made by the SOHV A caller . • To respond to a SOHVA verbally,[...]

V oice Announce Blocking If your system installer makes this feature available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook V oice Announcements (SOHV A) and will refuse any attempted SOHV As. • To block (unblock) all voice-announced calls, 1. SELECT OPTIONS [...]

Caller ID (Automatic Number Identification) When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the left half of the LCD. If the name of the calling party is available it will display in the second half on the right side of the LCD. If you answer[...]

Notes 28 LCD Speakerphone Station User’s Guide Answering Calls GCA70-258[...]

Making Calls Making Outside Calls Y ou can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset or press the speaker button. • To dial an outside number manually, [...]

Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Y our installer can set the system to deliver either tone-first or voice-first calling. NOTE : The following instructions assume a tone-first s[...]

Automatic Dialing This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. T wo levels of number storage are available at each storage location, and you can use one or both levels as needed. Further , since you usually store a line choice as part of a speed dial number , line sel[...]

Redialing For instruction on using your system ’ s Automatic Redial feature, see page 70 in the Other Advanced Featur es chapter . Redial - Last-Dialed Number • To redial the last-dialed number, 1. PRESS SPEAKER OR HANG UP handset to disconnect current ringing or busy tone. 2. DIAL # . 3. LISTEN for ringing or busy tone over the telephone speak[...]

Camping On - Busy Station, Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called “ camping on at a station. ” Please note that you can camp on to only one station at a time. • To c[...]

Advanced Camping On Options Camping On - Idle Station, Automatic Callback If you call another station and hear ringing but receive no answer , you can press a button that will cause the system to ring your telephone when any activity is initiated at that station. • To camp on at a station for which you hear ringing but receive no answer, 1. SELEC[...]

• To answer a call-waiting tone if you receive one while on a call, 1. HEAR short tone burst in receiver . 2. PLACE current call on hold, OR complete call AND HANG UP (waiting call will ring at your telephone). 3. LIFT handset to answer call. Large Screen Display Speakerphone Station User’s Guide 35 GCA70-349 Making Calls Your Station Idle Stat[...]

Sending Subdued Off-Hook V oice Announcements (SOHV A) Y ou can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. • Make a SOHVA announcement using the SOHVA button as follows: 1. MAKE intercom call AND HEAR busy tone. If called station is on [...]

Advanced Call Handling Waiting For A Line (Queuing) If all the lines in a line group are busy , you can place your telephone in a queue to await an idle line. • To queue for a line group, 1. PRESS INTERCOM . 2. DIAL the line group access code (see Line Group Access code table on page 68 for your system ’ s codes). 3. HEAR busy tone. 4. DIAL *6 [...]

Conferencing When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. Y ou can make conference calls that involve up to five parties, including you as the originating party , in any combination of outside lines and intercom parties. NOTE : When setting up a conference call with outsid[...]

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other . This is known as an unsupervised conference call. • To drop out of a conference call you initiated involving outside lines (creating an unsupervised conference), 1. D[...]

Call Forwarding Forwarding a Call Y ou can forward the calls that normally ring at your telephone to another telephone. T o remind you that your calls are being forwarded, your telephone will sound a short ring burst each time the system forwards a call. Y ou can forward calls that ring at your telephone but receive no answer; this feature is valua[...]

• To cancel call forwarding, 1. SELECT CLEAR to disable call forwarding. Large Screen Display Speakerphone Station User’s Guide 41 GCA70-349 Advanced Call Handling FWD RNA to J Doe CLEAR Call Forwarding Active HOLD SHIFT TAP 1 4 7 2 5 8 0 3 6 9 # OPER PRS GHI TUV JKL ABC WXY MNO DEF Caller Your Station Forward Station PERS ALL NoANS Forward Onl[...]

Diverting All Incoming Calls T o Another Station Call diverting permits you to send an incoming call to another station that you have previously designated. Y ou can divert an incoming call to the designated station whether you are busy or idle. • To identify the station to receive diverted calls, 1. PRESS INTERCOM . 2. DIAL *55 . 3. DIAL extensi[...]

Call Forward Outside System (CFOS) If enabled by your installer , the Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls to telephone numbers outside the system • To activate CFOS with your LCD speakerphone, 1. SELECT OPTIONS . 2. SELECT Programming . 3. SELECT NEXT. 4. SELECT Call Forwarding . 5.[...]

• To deactivate CFOS, choose one of the following: 1. SELECT CLEAR . • To join an active CFOS call from the CFOS-enabled station, 1. Note flashing HOLD light indicating active CFOS call, and press TA P . Join CFOS-forwarded party and CFOS destination in a conference call. * Comdial has taken reasonable steps in the design of all product feature[...]

Call Parking Parking a Call Y ou can place an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call. Y ou accomplish this by placing the call in one of many park orbits, where the call remains until it is answered. • To park a call in orbit, 1. While [...]

• To place a park recall on hold at your station, 1. SELECT Hold .. After the call remains on hold for a period of time, it rings back to your telephone as a hold recall. • To re-park a park recall and restart the park timer, 1. ANSWER/RETRIEVE call. 2. SELECT Park (the system places the call back in its original park orbit where it remains unt[...]

Call Transferring Screened Call Transfers Y ou can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a scr eened transfer . • To screen and transfer a call to another telephone i[...]

• If the intercom party does not answer their telephone when ringing, take one of the following steps: 1. SELECT RECONNECT to reconnect the call to your station. 2. SELECT MESSAGE to leave a message-waiting indication at the station. 3. SELECT CALLBACK to leave a message-waiting indication at the station. Unscreened Call Transfers Y ou can answer[...]

Other Call Transferring Options Hot Transfer A hot transfer is a type of screened transfer . This feature is useful for transferring calls to people who need to work in a hands free mode. Once you announce the call and the system completes the transfer , the person receiving the transfer can simply begin speaking toward his or her speakerphone to a[...]

Call T ransferring Summary T ransfer Option What are the sender ’ s actions after answering original call? How is the transferred call delivered to the receiver? Best suited for Screened T ransfer 1. Press TRNS/CONF 2. Dial extension 3. Announce call 4. Disconnect Normal intercom ringing (two short bursts) and the introduction of the call; if ans[...]

Nonverbal Messaging LCD Message Delivery Y ou can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. • To turn on a message from your telephone, 1. SELECT OPTIONS . 2. SELECT Programming. 3 . SELECT NEXT. 4. SELECT LCD MESSAGING . 5. SELECT the message you would like to appear in a calling par[...]

• SELECT out to lunch to display “ out to lunch ” on the LCD display. • SELECT Take a message to display “ Take a message ” on the LCD display. • SELECT I will be back to display “ I will be back ” on the LCD display. 6. SELECT EXIT . • To turn off the message and your intercom light, 1. SELECT CLEAR . Dialing Code T able Charac[...]

LCD MESSAGE LIST (Write the attendant supplied messages here) Dial Code Message 01 Back at (default message 1) 02 Call (default message 2) 03 Ask them to hold (default message 3) 04 T ake a message (default message 4) 05 I will call back (default message 5) 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Large Screen Disp[...]

Message Waiting Light and Messaging If the system installer designates your LCD speakerphone to have message-wait originate ability , you can turn on the message-waiting light of any other telephone. • To turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that is idle or busy, 1. PRESS INTERCOM [...]

• To receive a message at an alerted station, 1. OBSER VE flashing message waiting light and the LCD message indicating who called for you. 2. SELECT CALL to dial the messaging station automatically . 3. SELECT CLEAR to clear the message from your station. Response Message Delivery By programming one or more RESPONSE MESSAGE buttons on your LCD s[...]

Notes 56 Large Screen Display Speakerphone Station User’s Guide Nonverbal Messaging GCA70-349[...]

Programming DSS Numbers Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently . • To store an intercom number as a DSS number, NOTE : S toring DSS numbers at button locations will overwrite[...]

Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. Y ou can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers. NOTE : The Federal Communicat[...]

6. SELECT EDIT. 7. Make your speed dial route selection choice from the list on the LCD by pressing the appro - priate button. • PRESS line button to select outside line, • DIAL 00 to select prime line or last line used. • DIAL 01 to 16 to select line group. • PRESS INTERCOM button or dial 8 to se - lect intercom. NOTE : Y ou may need a pau[...]

Feature Access Codes In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone. Access codes are listed in Appendix A, Featur e [...]

Speed Dial Numbers, Features or DSS/BLF Locations (Programmable Buttons) 11 3 21 4 31 5 41 6 51 7 61 8 71 9 82 0 92 1 10 22 11 2 3 12 24 Personal Speed Dial Numbers (Keypad Buttons) 16 27 38 49 50 Large Screen Display Speakerphone Station User’s Guide 61 GCA70-349 Programming[...]

LCD Feature Buttons Y ou can create feature access buttons to make operation easier . T o do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on page 60). • Account Code ( Account Code ) — allows you to enter an account code for call record purposes. • [...]

• Do Not Disturb ( DND ) — prevents other telephones from ringing your telephone. • Executive Override ( Executive Override ) — allows overriding a call or a Do Not Disturb condition at another telephone. • Group Listen ( Group Listen ) — allows others to hear a conversation over the telephone speaker while you use the handset or headse[...]

Programming of the feature access buttons may require several selections involving many LCD screens. If an abbreviation used is not familiar to you, consult Appendix B, Display Abbreviations on page 93. • To create a feature access button, 1. SELECT OPTIONS . 2. SELECT Programming . 3. SELECT NEXT until the Feature Button option appears. 4. SELEC[...]

Reminder Alert Y ou can set up to two reminder alerts to sound at your LCD so that you will remember important regular events or occasional events. • To set a reminder alert at your telephone, 1. SELECT OPTIONS . 2. S ELECT Programming. 3. SELECT NEXT until the Reminder Alert option appears. 4. SELECT Reminder Alert . 5. SELECT Reminder Alert 1 O[...]

Response Message Button Y ou may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHV A or intercom call from another LCD speakerphone, or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer . • To store a fixed RESPONSE MESSAGE button ([...]

Other Advanced Features Background Music If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements. • To turn the music on, 1. SELECT OPTIONS . 2. SELECT Programming . 3. SELECT Background Music . 4[...]

Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button. • If your system has line groups, access them as follows: 1. PRESS INTERCOM . 2. DIAL desired line group access code, Line Group Access Codes Line Group Default Code Active Code* 1 9 2 t[...]

Do Not Disturb Condition This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. As a reminder , a station that is set in Do Not Disturb mode will display this information on the LCD. • To enable DND, proceed as follows: 1. SELECT OPTIONS . 2. SELECT Programming. 3. SELECT Do Not [...]

Automatic Redial If your station has the multiple automatic redial feature enabled, you can place up to ten numbers in your telephone ’ s redial queue. NOTE : The AUT OMA TIC REDIAL button described in the following steps must be programmed by your system installer or attendant. Individual users DO NOT have access to programming of this feature. [...]

• To scroll through numbers in your redial queue if your telephone is currently idle, 1. SELECT Auto Redial OR the programmed AUTOMA TIC REDIAL button. The display shows the last number dialed. 2. Choose one of the following: • SELECT REMOVE to remove the number from the redial queue. • SELECT NEXT to scroll to the next number in the queue. ?[...]

Tracker Paging System When installed with your system, the T racker Paging System option allows you to send call back and parked call messages to T racker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party . The type of message that the system deliver[...]

4. HEAR confirmation beep (T racker page accepted) OR HEAR busy tone (T racker page not accepted). 5. PRESS SPEAKER to end. • To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available), 1. ANSWER call AND SELECT Transfer . 2. DIAL extension number . 3. If the [...]

Auxiliary Jack Y our Impact SCS LCD speakerphone may be equipped with an auxiliary jack that provides an interface for a headset, a tape recorder , an external ringer or an external pager . If your LCD speakerphone is so equipped, you must program one of it ’ s programmable buttons to serve as an enable/disable button for each auxiliary device yo[...]

• Program the enable/disable buttons (at any blank programmable button location) as follows: 1. SELECT OPTIONS . 2. SELECT Programming . 3. SELECT NEXT until the Feature Button option appears. 4. SELECT Feature Button . 5. PRESS blank programmable button location to serve as enable/disable button for the feature you ’ ve selected. 6. SELECT NEX[...]

Account Codes If the installer has arranged your system for account code entry , your display may prompt you to enter an account code after answering a call. • To enter account code on an incoming call, 1. IF available, PRESS programmed ACCOUNT CODE button (the call in progress is not interrupted). 2. IF not available, PRESS INTERCOM AND DIAL *04[...]

Dial By Name The Dial By Name feature provides an index of names for you to search through. When you select a name in the index, the system will automatically dial that person ’ s extension number . • To use Dial By Name, 1. SELECT OPTIONS to enter the dial by name menu. 2. SELECT Internal Dial by Name interactive button for intercom calling, O[...]

V olume Control Setting Current V olume Level The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer , the speaker , the handset, the headset, background music, and the group listening mode. • There are four ringer loudness levels (plus an off position). Set these levels as follows: 1[...]

• There are eight headset loudness levels that you can set for the current call as follows: 1. While on a call and in headset mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire. • There are eight group listening loudness levels. Set the level for the current call as follows: 1. While on a call and i[...]

Programmed Button Display Button Functions Display (Button Query) Y ou can cause the display to identify the function of each button on your telephone. • To button query your telephone, 1. SELECT OPTIONS . 2. SELECT Programming . 3. SELECT NEXT until the Button Query option appears. 4. SELECT Button Query . 5. PRESS the button in question. 6. REA[...]

Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location. • To maintain the extension number and prog[...]

Paging Y our system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. • To send a paging announcement, 1. LIFT handset. 2. PRESS INTERCOM . 3. DIAL 70 through 77 for zones 1 – 8. NOTE : Zone 1 (c[...]

V iewing The Call Log The Call Log feature allows you to view the last 10 outgoing calls made from your station. If you have caller ID, the LCD will also display incoming calls. Incoming calls are designated with an I next to the number and outgoing calls are designated with an O . • To view the call log, 1. SELECT OPTIONS . 2. SELECT Call Log. T[...]

IMIST Module Impact SCS 8412F-** and 8412S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, F AX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls. The functionality o[...]

DSS/BLF Console Operation The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided pr[...]

Accessing The DSS/BLF Console Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles ’ button capacity . The four buttons at the bottom of each console allow you to select which button level is currently active. T o change button levels, press one of the buttons at the bottom of the console. The l[...]

Feature Access Codes This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. On page 60 the Featur e Access Code section describes a method to program these codes on your telephone at unused programmable buttons.[...]

Feature Enable Code Disable Code Call Forward, Ring-No Answer , All Calls INTERCOM + *54 + extension number INTERCOM + #5 Call Forward, Ring-No Answer , Personal Calls INTERCOM + *53 + extension number INTERCOM + #5 Call Forward, All Calls INTERCOM + *52 + extension number INTERCOM + #5 Call Park, Orbit 910-990 INTERCOM + * + 910 to 999 Call Park, [...]

Feature Enable Code Disable Code Executive Override extension number + *03 Hold, Manual HOLD Hold, Exclusive HOLD + HOLD Hold, Directed INTERCOM + *90 Hold, Directed Pickup INTERCOM + #90 LCD Messaging INTERCOM + *02 + message INTERCOM + #02 Line Group 1 INTERCOM + 9 Line Groups 2-1 1 INTERCOM + 80 to 89 Line Groups 12-16 INTERCOM + 60 to 64 Line P[...]

Feature Enable Code Disable Code Operator Access INTERCOM + 0 Paging, All Call INTERCOM + 70 Paging, Zones 2-8 INTERCOM + 71 to 77 Paging, Meet-Me INTERCOM + 78 Park Orbit Retrieve INTERCOM + # + 910 to 999 Park Orbit Send INTERCOM + * + 910 to 999 Personal Ringing T ones INTERCOM + **4 + t one code ( 1 to 8 ) Redial Last Dialed Number # Remote Sta[...]

Feature Enable Code Disable Code Speed Dial, System *100 to *599 Speed Dial, Programming INTERCOM + **1 Station Lock INTERCOM + #04 + code V olume Save INTERCOM + **7 V oice-Announce Block INTERCOM + *2 INTERCOM + #2 NOTE : The dialing codes provided in this quick reference guide are default values. Y our system installer has the ability to renumbe[...]

Notes 92 Large Screen Display Speakerphone Station User’s Guide Feature Access Codes GCA70-349[...]

Display Abbreviations This chart identifies the interactive button abbreviations that appear in your display . Abbreviation Feature Definition ACCT Account Codes Stores a button that enables account code entry . ALERT Set Reminder Sets two reminder alerts that will sound at your station at specified times. ALL All Calls Forward Route all of your ca[...]

Abbreviation Feature Definition CAMP Camp On Has system call you when busy station becomes idle. When chosen as a feature, stores a button that enables the function. CFWD Call Forward Forwards all of your calls to a different station location. When chosen as a feature, stores a button that enables the function CALLBK I W ill Call Back Respond to a [...]

Abbreviation Feature Definition GPLSN Group Listen When chosen as a feature, stores a button that enables loud speaker broadcast of distant party ’ s voice. HDSET Headset When chosen as a feature, stores a button that enables headset operation. HAVE HOLD Ask Caller T o Hold Send a non-verbal response to a SOHV A caller so he or she will know to p[...]

Abbreviation Feature Definition PCKUP Pick Up When chosen as a feature, stores a button that allows you to pick up a call ringing elsewhere. PERS Personal Route your personal intercom calls to a different station location. PRIV Privacy When chosen as a feature, stores a button that releases privacy for a current call. QUERY Button Query Displays pr[...]

Abbreviation Feature Definition VAB V oice Announce Block Inhibits your station from receiving a SOHV A. Also, blocks voice calls sent over the speaker . When chosen as a feature, stores a button that provides the function. *A vailable only on Impact SCS 8412FJ and 8412SJ models only . Large Screen Display Speakerphone Station User’s Guide 97 GCA[...]

Notes 98 LCD Speakerphone Station User’s Guide Display Abbreviations GCA70-258[...]

Glossary A Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category , or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system. Assist Button A button tha[...]

B Block Programming T o eliminate the need to program each station individually , programmers can assign features or functions to groups of stations. Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones. C Call Forward Designating another telephone to receive intercom calls normally directed to [...]

D Data Interface Unit (DIU) This optional unit provides connections for your standard multi-line digital telephone and Industry Standard T elephone (IST) device such as a F AX machine or answering machine. Departmental S tation Operation The operation of stations that are organized into departments. Dial By Name This feature allows users to employ [...]

E E&M Tie Lines In telephony , a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes. Exclusive Hold Only the telephone placing the call on hold can retrieve it. Executive Override Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick to[...]

L Last Number Redialing Automatically dialing the last number dialed. LCD Liquid crystal display; the alphanumeric display of several Comdial Digital T elephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access. Line Queuing When several telephones share a lin[...]

P Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any , a station can page over . Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted. Privacy Line feature, ass[...]

Screened Call T ransfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another . Service Observing Class of service programming option allows users to enter an in-progress call in an unannounced muted mode to monitor the call. Speed Dialing Autodialing using the keypad buttons. Speed diali[...]

T racker Pager The T racker optional pager system allows you to send and receive messages to T racker pagers assigned to station extension numbers. TRNS/CONF A fixed feature button that allows you to transfer outside calls and set up confer - ence calls. U Unscreened Call T ransfer Allows users to transfer line or intercom calls from one station or[...]

Speakerphone Characteristics When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typica[...]

NOTE : Pressing any button (mute, hold, etc.) on the speakerphone while in full-duplex mode causes the system to perform the “ speech training ” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “ speech training ” test. T o maximize the usefulness o[...]

Half-Duplex Speakerphone Guidelines NOTE : The speakerphone user guidelines in this section do not apply to the Impact SCS 8412F-** when it is operating in full-duplex mode. However , when the 8412F-** is in half-duplex mode or in “ speech training ” mode, the following guidelines are applicable. These guidelines are also applicable to the 8412[...]

Notes 110 Large Screen Display Speakerphone Station User’s Guide Speakerphone Characteristics GCA70-349[...]

Feature Networking Support The table below shows all the features available on Set 15A. It identifies whether each feature is for a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP , DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system.[...]

Feature Name T ype Originating/ T erminating/Both Remote Networking Support Feature Parameters Program Feature Attendant Programing Both Comdial Local Node Authorization Code Originating None Local Node Auto Hold T erminating None Across Network Node Auto Pause T erminating None Across Network Node Auto Redial Originating None Across Network Node A[...]

Feature Name T ype Originating/ T erminating/Both Remote Networking Support Feature Parameters Program Feature Call W aiting T one T erminating None Local Node/Station Camp On T erminating None Local Node/Station CFOS Both None Local Node/Station Clock Set Local Node Conference Both Comdial/QSIG Across Network (with limitations) Station COS Local N[...]

Feature Name T ype Originating/ T erminating/Both Remote Networking Support Feature Parameters Program Feature Executive Override Both None Extended DTMF Feature Numbering Local Node Group Listen T erminating None Across Network Node/Station Hands Free Both None Across Network Node/Station Hold T erminating Comdial/QSIG Across Network Node/Station [...]

Feature Name T ype Originating/ T erminating/Both Remote Networking Support Feature Parameters Program Feature Line Queue Both None Lock Both None Local Node/Station Location Codes Both None Local Node Mark Both None Local Node/Station Message Deposit Both Comdial Local Node/Station Message W aiting T erminating Comdial Across Network Node/Station [...]

Feature Name T ype Originating/ T erminating/Both Remote Networking Support Feature Parameters Program Feature Response Message Both None Local Ring Monitoring T erminating Comdial Local Node/Station Serial T ransfer T erminating Comdial/QSIG Local Service Observe Originating None Local Node/Station Shift for Speed Dials Both None Across Network No[...]

Feature Name T ype Originating/ T erminating/Both Remote Networking Support Feature Parameters Program Feature Station Monitoring (DSS/BLF) Both Comdial Across Network (with limitations) Hub only Station Names Both None Across Network Node/Station Station S tate Query Originating Comdial Across Network Node/Station Subdue Ringing T erminating Comdi[...]

Notes 118 Large Screen Display Speakerphone Station User’s Guide Feature Networking Support GCA70-349[...]

Index A Account Codes entering for incoming calls, 75 entering for outgoing calls, 76 forced verification of, 76 programming a button, 62 All-Call Paging, 82 Answering Calls intercom calls, 17 night transferred calls, 17 outside calls, 15 Automatic Dialing, 31 See Also Speed Dialing Automatic Number Identification See Caller ID Automatic Redial, 70[...]

D Dial By Name, 77 Dialing See Calling Direct Station Select (DSS) Button associated lights, 11 calling stations using, 23 displaying function (button query), 80 functions, 9 programming a location, 57 Directed Station Hold, 20 Display understanding abbreviations, 93 , 94 , 95 , 96 , 97 , 98 Do Not Disturb enabling/disabling operation, 69 function,[...]

Intercom Button functions, 9 meaning of associated light, 12 L Last Number Redial, 32 LCD Abbreviations, 93 , 94 , 95 , 96 , 97 , 98 LCD Messages sending, 51 Lights, Display , 11 Line Access From Any Station, 18 Line Groups codes, 68 M Making Calls See Calling Meet-Me Answer Page, 82 Message W aiting Light basic function, 7 lighting for another sta[...]

S Saved Number Redial programming a button, 63 using with Caller ID, 27 Shift Button functions, 9 storing speed dial numbers using, 58 Speaker Button function, 10 Speakerphone button functions, 7 , 9 General diagram, 8 setting the volume, 78 Speed Dialing dialing automatically with, 31 general description of, 58 Programmed number table, 61 storing [...]

This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation o[...]

GCA70–349.04 08/00 Printed in U.S.A.[...]