Vertical Communications EP100 manuale d’uso

CONVERSip EP100 Digital Endpoint User Guide[...]

ii CONVERSip EP100 Digit al End point User Guide This manual supports m odels EP100-12 and EP100-24. CONVERSip, EP100 Digital Endpoi nt, EP100-12, and EP100-24 are trademarks of Comdial Corporatio n. All other product names are trademarks of their respective owners. September , 2004 GCA70-410 Sept ‘04 Copyright © 2004 Comdial Corporation All rig[...]

Sept ‘04 Comdial iii CONVERSip EP100 User T ABLE OF CONTENT S INTRODUCTION ................................................................ XI Audience Description ............................................................. xi Related Publications ............................................................... xi Conventions Used in this Manual[...]

Content s iv Comdial Sept ‘04 2.5.3 Pickup For Monitored Stations ................................. 34 2.6 Receiving Subdued Off- Hook V oice Announcements (SOHV A) ..........................................................................35 2.6.1 V oice Announce Blocking ........................................ 36 2.7 Caller ID (Automatic Number[...]

Sept ‘04 Comdial v CONVERSip EP100 User 4.4 Call Forward Outside System (CFOS) .............................54 4.5 Call Parking ......................................................................56 4.5.1 Parking a Call ............................................................56 4.5.2 Handling Park Recalls ...................................[...]

Content s vi Comdial Sept ‘04 7.3 Do Not Disturb Condition ................................................82 7.4 Automatic Redial ..............................................................83 7.5 T racker Paging System ..................................................... 85 7.6 Auxiliary Jack .................................................[...]

Sept ‘04 Comdial vii CONVERSip EP100 User This equipment has been tested and found to comply with the limits for a Class B digital device, purs uant to Part 15 of the FCC Rules. These limits are designed to provide reasonab le protection against harmful interfer- ence in a residential installation. This equipment generates, uses and can radiate r[...]

viii Comdial Sept ‘04 Introduction This Page Inte nti onally Left Blank[...]

Sept ‘04 Comdial ix CONVERSip EP100 User Revision History Ve r s i o n C h a n g e s D a t e 01 Initial Release 9/01/04[...]

x Comdial Se pt ‘04 Introduction This Page Inte nti onally Left Blank[...]

Sept ‘04 Comdial xi CONVERSip EP100 User Intr oduction This manual desc ribes how to us e the CONVERSip EP100 telephone, models EP100-12 and EP-10 0-24. This manual is intended to p rovide: • basic knowledge of the functions and features of the EP100 LCD user interface. • step-by-step procedures for processing calls and controlling individual[...]

xii Comdial Se pt ‘04 Introduction • Press Page Up or Page Down . • Press and hold the Shift and Ctrl keys sim ultaneously . In contrast, the following sentence in structs you to type in a required response; noti ce the word “Enter” when used in this way is not italicized because you are not pushing a specific key name. • Enter the valu[...]

CONVERSip EP100 User Sept ‘04 Comdial 15 1. OVERVIEW Before you start using your C ONVERSip EP100 digital endpoint, take a quick look at its layout. The EP100 has three soft keys, 12 or 24 programmable buttons , seven fixed fu nction buttons, volume up and down buttons, an LCD, and a standard dial pad. Figur e 1-1 EP100-24 handset speaker LCD sof[...]

Overvie w 16 Comdial Sept ‘04 The EP100-24 and EP 100-12 models are identical except for the number of programmable buttons available. Figur e 1-2 EP100-12 12 programmable butt o ns[...]

CONVERSip EP100 User Sept ‘04 Comdial 17 1.1 Under standing the Basic Functions Y our EP100 provides many versatile features for your use. These fea- tures are explained in terms of what they allow you to do . Feature What it Does Alphanumeric Display (Liquid Crystal Display— LCD) • Displays time, day , date, and active call informatio n • [...]

Overvie w 18 Comdial Sept ‘04 1.1.1 Y OUR EP100’ S BUTTONS Button What it Does Soft Keys • Provide quick and easy access to system features • Provide straightforward button programming wit hout dialing codes (t he soft keys themselves, however , are not programmable) INTERCOM • Selects an i ntercom line, and allow s you to initiate many o[...]

CONVERSip EP100 User Sept ‘04 Comdial 19 SHIFT • Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at ever y programmable button location—one in the regular tier and one in the second tier). Y ou activate the shift function by pressing th is button and[...]

Overvie w 20 Comdial Sept ‘04 1.1.2 EP100 DISPLA Y LIGHTS The lights (LEDs) on your EP100 indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) Lights Condition DSS/BLF programmable button • Steady red = station is in use. • Flashing red = station is receiving a call. • Wi nking/ Fluttering red = m essage-waiting ligh[...]

CONVERSip EP100 User Sept ‘04 Comdial 21 : Fixed Feature or Programmable Feature Button • Steady red = the feature is on. • Steady of f = the feature is off. Note : Y ou ca n find the pr ogrammabl e buttons that the installer d esignates featu r e buttons thr ough programming in the same location as the DSS/BLF pr ogrammable butto ns. Ensur e[...]

Overvie w 22 Comdial Sept ‘04 1.2 P ositioning Y our EP100 When your new EP1 00 arrives, th e system installer unpacks the phone and connects the line cord to a system jack. The following sec- tions describe a few initial adjustme nts that allow you to quickly begin making and answering calls. Y ou should adjust the position of th e EP100 on your[...]

CONVERSip EP100 User Sept ‘04 Comdial 23 2. Lift the telephone upward with one hand and raise the tele- phone supporting arms upward with your other hand. (Notice there are three sets of notches unde r the telephone correspond- ing to the three positions available.) 3. When the telephone is at the desired height, select the closest pair of notche[...]

Overvie w 24 Comdial Sept ‘04 1.4 Setting a P er sonal Ringing T one Y ou can choose one of many dif ferent ring tones for your telephone. Often, when several telephones are located close together , each user chooses a diff erent personal ring tone. T o select one of the ring tones, proceed as follows: 1. Select OP TIONS. 2. Select NEXT until the[...]

CONVERSip EP100 User Sept ‘04 Comdial 25 3. Lift handset. 4. Press the VOLUME Up or VOLUME Down button once for each change in ha ndset volume that you de sire. Note : When a call ends, the system r esets the speaker and handset volume of all futur e calls to the de fault setting. For instructions in setting your EP100’ s default volume setting[...]

Overvie w 26 Comdial Sept ‘04 2. Dial extension number (calle d telephone ring s or tone is heard). 3. Speak toward telephone o r lift handset if privacy is desired. 1.7 Speakerphone Usage Guidelines When using your EP100, the microphon e and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker a[...]

CONVERSip EP100 User Sept ‘04 Comdial 27 • Place the telephone on a hard surface and away from table edges. Do not place the telephon e in c orners or enclosures. Do not let obstructions com e between you and the mic rophone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activ ated switches. • If you are using a hands[...]

Overvie w 28 Comdial Sept ‘04[...]

CONVERSip EP100 User Sept ‘04 Comdial 29 2. ANS WERING CALLS 2.1 Answ ering Outside Calls When an outside call rings at you r station, the LCD screen displays the system line numb er of the incoming call (e.g., L123) and any caller ID information that your sta tion is programmed to receive. In addition to simply lifting the ha ndset, your other o[...]

Answering Calls 30 Comdial Sept ‘04 2.2 Ans wering Intercom Calls Y our station rece ives intercom ca lls in one of two ways de pending upon system progra mming. In a voice-first setting, a short tone is fol- lowed by the caller ’ s voice heard on the speaker . W ith a tone-first setting, the telephone rings in a dis tinctive pattern and t he u[...]

CONVERSip EP100 User Sept ‘04 Comdial 31 2.3 Night-T ransferred Calls - Line Access Fr om An y Station The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. If your telephone rings, 1. Press line button with flashing light. 2. Lift handset to talk. When you hear loud ri nging anywhere in the sy[...]

Answering Calls 32 Comdial Sept ‘04 T o retrieve exclusive hold, 1. Press line button of held call (with winking green light), or press TA P . 2. Speak toward telephone o r lift handset if privacy is desired. After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone b[...]

CONVERSip EP100 User Sept ‘04 Comdial 33 3. Dial extension number of sta tion where call is currently on hold. 4. Press DSS/BLF button or TA P to answer call. Often, you will have more than one call on hold at your station. Y ou know you can re trieve the last call pla ced on hold simply by pressing T AP; however , if you do not have line ap pear[...]

Answering Calls 34 Comdial Sept ‘04 1. Press INTERCOM . 2. Dial *4. 3. Dial extension number of ringin g telephone. 4. Speak toward telephone, or lift ha ndset if privacy is desired. 2.5.3 PICKUP FOR MONITORED STATIONS Y our telephone may have the pers onal interco m number of another telephone appearing at a programmable butto n location. Y ou c[...]

CONVERSip EP100 User Sept ‘04 Comdial 35 2.6 Receiving Subdued Off-Hook V oice Announcements (SOHV A) This feature allows an intercom caller to break into your call by making an announ cement through your handset receiver . The distant party that you are currently talkin g to cannot hear the announcement made by the SOHV A caller . Yo u r Stat io[...]

Answering Calls 36 Comdial Sept ‘04 T o respond to a SOHV A verbally , 1. Select and hold REPL Y or press MUTE . 2. Speak into handset. Distant party cannot hear your respons e. 3. Release REPL Y or MUTE after response is complete to return to distant party . T o respond to a SOHV A nonverbally through Response Messaging, 1. Select MSG . 2. Selec[...]

CONVERSip EP100 User Sept ‘04 Comdial 37 2. Select NEXT until V AB appears. 3. Select V AB. 4. Select ON to block (or OFF to unbloc k). 5. Press SPEAKER to end. 2.7 Caller ID (A utomatic Number Identification) When installed by system programm ing, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming cal[...]

Answering Calls 38 Comdial Sept ‘04 1. Select the programmed CALLER ID button on y our telephone. Y our LCD will display the calling number , date, and time the call came in. The most recent call appears first in the list. 2. Select the programmed CA LLER ID button each time you wish to display the next most recent ring-no answer call to your lin[...]

CONVERSip EP100 User Sept ‘04 Comdial 39 3. MAKING CALLS 3.1 Making Outside Calls Y ou can manually dial a number over any teleph one line you select. Or , if the installer assigned a prime line or the idle line preference feature to your EP100, the system au tomatically selects a line for use when you lift the handset or press the speaker button[...]

Making Calls 40 Comdial Sept ‘04 3.2 Making Inter com Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first) . The other causes your voice to sound out at the called telephone (v oice-first). Y our installer can set the system to deliver either tone-first or voice-first calling. Note : The fo[...]

CONVERSip EP100 User Sept ‘04 Comdial 41 3.3 A utomatic Dialing This feature provides one- or two-b utton speed dialing using pro- grammable buttons at which you have previously store d numbers. There are two types of speed dial numbers: • numbers that you stor e for your own use (personal speed dial numbers), and • numbers that the system at[...]

Making Calls 42 Comdial Sept ‘04 3.4 Redialing For instruction on using your system ’ s Automat ic Redial feature, see Section 7.4, Automatic Redial . 3.4.1 REDIAL - LAST-DIALED NUMBER T o redial the last-dialed number , 1. Press SPEAKER or hang up ha ndset to disconnect current ringing or busy ton e. 2. Dial #. 3. Listen for ringing or busy to[...]

CONVERSip EP100 User Sept ‘04 Comdial 43 2. Press programmed SA VE NUMBER REDIAL button (system automatically dials the number that you saved earlier). 3.5 Camping On - Busy Station, A utomatic Callbac k If you call another station and recei ve a busy signal or a Do Not Disturb tone, you can press a button th at will cause the system to ring your[...]

Making Calls 44 Comdial Sept ‘04 3.6 Adv anced Camping On Options 3.6.1 CAMPING ON - ID LE STATION, A UTOMATIC CALLBACK If you call another station and hear ringing bu t receive no answer , you can press a button that will cause th e system to ring your telephone when any activity is initiated at that station. T o camp on at a station for which y[...]

CONVERSip EP100 User Sept ‘04 Comdial 45 3.6.2 CAMPING ON - BUS Y STATION, W AIT FOR AN ANSWER (CALL W AITING) If the telephone you have called is busy , you can send a call-waiting tone to the telephone an d wait on the line for an answer (you must be using the handset for this feature to work). T o activate call waiting when you hear a busy sig[...]

Making Calls 46 Comdial Sept ‘04 3. Lift handset to answer call. 3.7 Sending Subdued Off-Hook V oice Announcements (SOHV A) Y ou can ma ke a private voice announ cement to another station that is off-hook and busy on a call if the in staller has arranged the system to provide this feature. 1 2 3 4 5 6 7 8 9 0 * # Yo ur Station Idle Stati on Busy [...]

CONVERSip EP100 User Sept ‘04 Comdial 47 Make a SOHV A announcement using the SOHV A button as follows. 1. Make intercom call and he ar busy tone. If called station is on an outside line, ring-back tone is heard, but SOHV A is still avail- able. 2. Select SOHV A and he ar several quick tone bu rsts. 3. Make announcement. 4. W ait on line for repl[...]

Making Calls 48 Comdial Sept ‘04 This Page Intentionally Left Blank[...]

CONVERSip EP100 User Sept ‘04 Comdial 49 4. AD VANCED CALL HANDLING 4.1 W a iting For A Line (Queuing) If all the lines in a line group are busy , you can place your telephone in a queue to await an idle line. T o queue for a line group, 1. Press INTERCOM. 2. Dial the line group access code (see Section 7.2, Line Gr oups for your system’ s code[...]

Adv anced Call Handling 50 Comdial Sept ‘04 4.2 Conferencing When your telephone is joined together with several other telephones on the same call, the effect is ca lled conferencing. Y ou can make conference calls that involve up to seven parties, including you as the originating party , in any combina tion of outside lines and intercom parties.[...]

CONVERSip EP100 User Sept ‘04 Comdial 51 If you are inv olved in a conferen ce call with two outside lines, you can drop out of this established c onference call and leave the outside lines in the conference with each other . This is known as an unsuper- vised conference call. T o drop out of a conference call you initiated involving outside line[...]

Adv anced Call Handling 52 Comdial Sept ‘04 4.3 Call Forwar ding 4.3.1 FORWAR DING A CALL Y ou can forward the calls th at norm ally ring at your telephon e to another telephone. T o remind you that your calls are being for- warded, your telephone will sound a short ring burst each time the system forwards a call. T o forward your calls, 1. Selec[...]

CONVERSip EP100 User Sept ‘04 Comdial 53 6. Dial extension nu mber of telephon e to receive y our forwarded calls. 7. Press SPEAKER to end. Display shows FWD. T o cancel call forwarding, sele ct the right soft key . 4.3.2 DIVERT ING ALL INCOMING CALLS T O ANOTHER STATION Call diverting permits you to send an incoming call to another station that [...]

Adv anced Call Handling 54 Comdial Sept ‘04 1. Hear ringing and/ or see flashing line status light. 2. Press programmed CALL FOR W ARD button (system immedi- ately forwards ringing call to station you designated). See Sec- tion A, Featur e Access Codes for programming instructions. 4.4 Call Forwar d Outside System (CFOS) If enabled by your instal[...]

CONVERSip EP100 User Sept ‘04 Comdial 55 8. Select outbound line (press line button, dial appropriate code, or do nothing and let previously selected line remain in ef fect). If you want to change the destin ation, you must enter some- thing for the outbound line. (See Section 7.2, Line Gr oups for line access codes.) 9. Select forward destinatio[...]

Adv anced Call Handling 56 Comdial Sept ‘04 4.5 Call P arking 4.5.1 P ARKING A CALL Y ou can plac e an intercom or outside call on hold in the system so that it can be answered from any sta tion, even though it may not have a line appearance for the call. Y ou ac co mplish this by placing the call in one of many park orbits, where the call remain[...]

CONVERSip EP100 User Sept ‘04 Comdial 57 T o answer a park recall, sele ct ANS. The call then connects to your station. T o place a park recall on hold at your station, select HOLD. After the call remains on hold for a period of time, it rings back to your telephone as a hold recall. T o re-park a park recall and restart the park timer , 1. ANSWE[...]

Adv anced Call Handling 58 Comdial Sept ‘04 4.6 Call T ransferring 4.6.1 SCREENED CALL T RANSFER S Y ou can ans wer a call at your EP100 and transfer it to another tele- phone. If you first identify the caller to the party receiving the transfer (giving that user the opp ortunity to prepare for the call), you have made a screened transfer . T o s[...]

CONVERSip EP100 User Sept ‘04 Comdial 59 If the intercom party does not answ er their telephone when ringing, take one of the following steps: 1. Select RECON to reconnect the call to your station. 2. Select MSG to leave a messa ge-waiting indication at the station. 4.6.2 UNSCREENED CALL T RANSF ERS Y ou can ans wer a call at your EP100 and trans[...]

Adv anced Call Handling 60 Comdial Sept ‘04 4.7 Other Call T ransferring Options 4.7.1 HOT T RANSFER A hot transfer is a type of screened transfer . This feature is useful for transferring calls to people who ne ed to work in a h ands free mode. Once you announce the call and the system completes the transfer , the person receiving the transfer c[...]

CONVERSip EP100 User Sept ‘04 Comdial 61 4.7.2 QUIC K T RANSFER When the installer programs the quic k transfer method on your tele- phone, you can deliver an automatic transfer of an incoming line call without pressing the TRNS/CNF button. T o do a quick screened transfer , 1. Answer call. 2. Dial intercom number for transfer location. 3. When p[...]

Adv anced Call Handling 62 Comdial Sept ‘04 Call T ransferring Summary T ransfer option What are the sender’s act ions after answering original call? How is the transferred call delivered to the rece iver? Best suited for: Screened Tr a n s f e r 1. Press TRNS/ CNF 2. Dial extension 3. Announce call 4. Disconnect Normal intercom ringing (two sh[...]

CONVERSip EP100 User Sept ‘04 Comdial 63 Quick Tr a n s f e r (with intro) 1. Dial extension 2. Announce call 3. Disconnect Intercom ringing (two short bursts) and the intro- duction of the call; if answered in speakerphone mode, ringing will also follow the transfer Normal trans- fers from attendants and operators who handle a large number of in[...]

Adv anced Call Handling 64 Comdial Sept ‘04 This Page Intentionally Left Blank[...]

CONVERSip EP100 User Sept ‘04 Comdial 65 5. NON VERBAL MESSAGING 5.1 LCD Message Delivery Y ou can set system-s upplied messages at your station to be received and displayed by a calling LCD speakerphone. T o turn on a message from your telephone, 1. Press INTERCOM and dial *02. 2. Dial the desired code number from your message list (01–30) on [...]

Non verbal Messaging 66 Comdial Sept ‘04 T o turn off the message and your intercom light, press INTERCOM and dial #02. LCD MESSAGE LIST (W rite the attendant supplied messages here.) Dial Code Message 01 Back at (default message 1) 02 Call (default mess age 2) 03 Ask them to hold (default message 3) 04 T ake a me ssage (default message 4) 05 I w[...]

CONVERSip EP100 User Sept ‘04 Comdial 67 5.2 Message W a iting Light and Messaging If the system installer designates your EP100 to have message -wait originate ability , you can turn on the message-waiting light of any other telephone. T o turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that[...]

Non verbal Messaging 68 Comdial Sept ‘04 3. Dial extension number or press DSS/BLF button of station that was alerted. The message-waitin g light of called station turns off. T o turn off the message-waiting light during message-delivering con- versation, press INTERCOM once if off-hook, twice if on-hook. T o receive a message at an alerted stati[...]

CONVERSip EP100 User Sept ‘04 Comdial 69 2. If a scrolling Response Messaging was programmed, continue to press RESPONSE MESSAGE butto n and dial # when your display shows the message you wish to send. T o send an LCD message to a caller who has initiated a SOHV A or intercom call from another LCD telephone, 1. Hear the SOHV A tone or voice annou[...]

Non verbal Messaging 70 Comdial Sept ‘04 This Page Intentionally Left Blank[...]

CONVERSip EP100 User Sept ‘04 Comdial 71 6. PR OGRAMMING 6.1 DSS Number s St oring another station extension nu mber at a DSS/BLF program- mable location allows you to monitor that station, dial with the press of one button , or pick up or hold calls at that station q uickly and con- veniently . Note : S toring DSS numbers at butt on locations ov[...]

Progra mming 72 Comdial Sept ‘04 6.2 Speed Dial Number s Speed dialing is a feature that lets you store and dial frequently calle d numbers using one or two buttons. Y ou can store numbers for speed dialing at any pro grammable button th at is not now assigned as a line button or other feature by the system administrator or installer or at the ke[...]

CONVERSip EP100 User Sept ‘04 Comdial 73 4. Press programmable button or di al pad button (0–9) to choose storage location (remember, to access second level storage at a programmable button, press SHIFT first). 5. Choose your speed dial route from the following list: • Press line button to select outside line, • Dial 00 to select prime line[...]

Progra mming 74 Comdial Sept ‘04 6.3 Feature Access Codes In addition to the system features which may be programmed usin g the soft keys, several othe r features may be programme d by using their access codes. The feature codes are programmed like speed dia l numbers and can occupy the same programmable bu ttons on your telephone. Access codes a[...]

CONVERSip EP100 User Sept ‘04 Comdial 75 6. Label button location. As you program numbers, fill in the identificati on strips on your tele- phone as well as these tables. Speed Dial Numbers, Feat ures or DSS Locations (Programm able Buttons) 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers (Keypad Buttons[...]

Progra mming 76 Comdial Sept ‘04 6.4 LCD Feature Buttons Y ou can create feature access buttons to make operation easie r . T o do this, use the soft keys to select the feature you want to sto re, and then store it on a programmable button. • Account Code Button (ACCT)—allows you to enter an account code for call record purposes. • Auxiliar[...]

CONVERSip EP100 User Sept ‘04 Comdial 77 • Music Button (MUSIC)—allows you to enable or disable background music; also allows you to choose from two pre- programmed music sources. • Page Button (P AGE)—provides one-button access to paging. • Park Button (P ARK)—parks calls in preselected park orbit. • Pick-Up Button (PCKUP)—allows[...]

Progra mming 78 Comdial Sept ‘04 6. Respond to any menu p rompts associated with feature (see example for Pickup). 7. Press programmable button for storage location. 8. Repeat steps 3 throug h 7 for other features, or select EXIT to end programming. T o clear a feature button assignment, repeat the above procedure, but select CLEAR before selecti[...]

CONVERSip EP100 User Sept ‘04 Comdial 79 6. Dial reminder time using the numbers on the dial pad (remem- ber to dial a zero before single digit times: 01 for one o’clock, 02 for 2 o’clock, etc.). 7. Set AM or PM. 8. Select SA VE. 9. Press SPEAKER to quit. When an alert sounds at the set time, you hear four short tone bursts, which continues u[...]

Progra mming 80 Comdial Sept ‘04 3. Press programmable button for RESPONSE MESSAGE but- ton location. 4. Dial 00 5. Dial # to save prog ramming. 6. Press SPEAKER to end. 7. Label the button location. T o store a fixed RESPONSE MESSAGE button (delivers the same message each time it is pressed), 1. Press INTERCOM. 2. Dial **6 3. Press programmable [...]

CONVERSip EP100 User Sept ‘04 Comdial 81 7. OTHER AD VA NCED FEATURES 7.1 Bac kgr ound Music If the telephone system supplies back ground music, you can turn it on at your EP100 while on-hook and id le. The system automatically turns background music off during calls an d voice announcements. T o turn the music on, 1. Select OP TIONS. 2. Select N[...]

Other Adv anced Features 82 Comdial Sept ‘04 7.2 Line Gr oups Some systems have tele phone lines arranged in to line groups which may be accessed for outside ca lling in stead of selecting an individual line button. If your system has line grou ps, access them as follows. 1. Press INTERCOM. 2. Dial desired line group access code, * If your system[...]

CONVERSip EP100 User Sept ‘04 Comdial 83 T o enable DND, proceed as follows. 1. Select OP TIONS. 2. Select NEXT until the DND option appears. 3. Select DND. 4. Select ON. 5. Select EXIT . 6. Press SPEAKER to end. Note: Although it does not appear on your scr een while Do Not Disturb is displayed, the right so ft key activates the Options menu. T [...]

Other Adv anced Features 84 Comdial Sept ‘04 Note: The AUTO MATIC REDIAL button described in the following steps must have alr eady been pr ogrammed by your system installer or attendant. Y ou cannot pr ogram this featur e yourself. T o use the automatic redial feature to redial a busy or unanswered number , 1. While on the call, select ARDL or p[...]

CONVERSip EP100 User Sept ‘04 Comdial 85 • Select NEXT to scroll to the next number in the queue. • Select EXIT to exit from the redial queue . T o interrupt the redialing procedur e so that you can scroll throug h numbers in your redial queue, 1. While your telephone is in the process of dialing a number , select ARDL or the programmed AUTOM[...]

Other Adv anced Features 86 Comdial Sept ‘04 When outside callers call into a system that has both a T racker Paging option and a voice mail option installe d, the system gives these callers the option of either leaving a messag e or tracking the person that they are calling. T o track a called party after receiving a ring—no answer, 1. Make an[...]

CONVERSip EP100 User Sept ‘04 Comdial 87 2. Press T AP to retrieve the displayed parked call. If you receive a parked call mes sage on your Tracker pager , 1. Go to any system station. 2. Press INTERCOM. 3. Dial T racker pager orbit code (#80 0 to #899). 4. Retrieve call. T o enable or disable a T racker pager at your sta tion, 1. Press INTERCOM.[...]

Other Adv anced Features 88 Comdial Sept ‘04 • The re corder mode allows you to send your voice and that of the distant party to a tape recorder . • The ringer mode allows an external speaker to sound the ringing of your tele phone. • The pager mode allows an external paging device to so und all voice announcements (all-call, zone paging, v[...]

CONVERSip EP100 User Sept ‘04 Comdial 89 T o disable an auxiliary mode, select enable/disable bu tton. The light associated with button turns off and the display no longer denotes the feature. 7.7 Account Codes If the installer has arranged your system for account code entry , your display may prompt you to enter an account code after ans wering [...]

Other Adv anced Features 90 Comdial Sept ‘04 2. Press INTERCOM (call is automatically placed on hold). 3. Dial *04 and the account code, or press programmed ACCOUNT CODE button,. 4. Listen for dial tone and dial number you are calling. Note: See Section 6.4, LCD Featur e Buttons for instructi ons on pr o- gramming a dedicated ACCOUNT CODE button.[...]

CONVERSip EP100 User Sept ‘04 Comdial 91 5. Select NEXT to display the sub- sequent names in the index until you reach the name you need. 6. Select DIAL to call the displayed location. 7. If the display says NO MA TCH, select BACK to return to previ- ous screen or enter new digits to search for a new name. 7.9 V olume Control 7.9.1 SETTING CURR E[...]

Other Adv anced Features 92 Comdial Sept ‘04 There are at least eight handset loudness levels th at you can set for the current call. While on a ca ll and in handset mode, pr ess the VOLUME Up or VOLUME Down butto n once for each change in loudness that you desire. Note : When the call ends, the system r ese ts the loudness of all futur e calls t[...]

CONVERSip EP100 User Sept ‘04 Comdial 93 7.10 Default V olume Control Y ou can set a pe rmanent loudness level for any volume control setting. The level will remain at this volume (referred to as the default setting) until you change the setting. T o set a permanent speaker , headset, handset, or group li stening loudness for all future calls, 1.[...]

Other Adv anced Features 94 Comdial Sept ‘04 T o button query your tele phone, 1. Select OP TIONS. 2. Select NEXT until the QUER Y option appears. 3. Select QUER Y . 4. Press the button in question. 5. Read the displayed information (display will hold for few sec- onds before th e telephon e returns to idle). 7.11.2 STATUS OF BU SY LINES AND STAT[...]

CONVERSip EP100 User Sept ‘04 Comdial 95 T o maintain the exte nsion numb er and programming features from the old location, 1. Connect the telephone lin e cord to the new jack. 2. Observe the flashing HOLD light and press HOLD while the light is still flashing (your te lephone immediately assumed the features from the previous location). Note : [...]

Other Adv anced Features 96 Comdial Sept ‘04 At times other telephone users may page you with instructions to meet them on line (a Meet-Me page). Y ou can go to the nearest tele- phone, dial a code, and be in contact with the pagi ng party . T o reply to a Meet-Me page, 1. Lift handset of nearest telephone. 2. Press INTERCOM. 3. Dial 78. 4. Meet [...]

CONVERSip EP100 User Sept ‘04 Comdial 97 APPENDIX A FEATURE ACCESS CODES This chart provides yo u with a quick reference guide of the featur e dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a st and alone reference. Section 6.3, Featur e Access Codes describes a method to program the se codes [...]

Feature Access Codes 98 Comdial Sept ‘04 Call Park, Pickup INTERCOM + # + 910 to 999 Call Pickup, Directed INTERCOM + *4 + extension number Call Pickup, Group INTERCOM + #4 Clear Major Alarm Ring INTERCOM + #09 DISA Access Installer Assigned Do Not Disturb INTERCOM + #01 INTERCOM + #01 (repeat) Do Not Disturb Override extension number + *03 DSS P[...]

CONVERSip EP100 User Sept ‘04 Comdial 99 Meet-Me Answer Page INTERCOM + 78 Message W aiting INTERCOM + *3 + extension number INTERCOM + #3 + extension number Message W ait Retrieval #00 Operator Access INTERCOM + 0 Paging, All Call INTERCOM + 70 Paging, Zones 2-8 INTERCOM + 71 to 77 Paging, Meet-Me INTERCOM + 78 Park Orbit Retrieve INTERCOM + # +[...]

Feature Access Codes 100 Comdial Sept ‘04 Note : The dialing codes pr ovided in this quick r efer ence guide ar e default values. Y our system installer has the ability to change these codes. The following table details several un ique dialing codes that are only applicable to single line proprieta ry and industry-stan dard telephones. Vo l u m e[...]

CONVERSip EP100 User Sept ‘04 Comdial 101 APPENDIX B DISPLA Y ABBRE VIATIONS This chart identifies the soft key la bel abbreviations that appear on the EP100 LCD. Abbreviation Feature Definition ACCT Account Codes Stores a button that enables account code entry . ALER T Set Reminder Sets two reminder alerts that will sound at your station at spec[...]

Display Ab breviations 102 Comdial Sept ‘04 BKSP Backspace While p rogramming a speed dial number , back- space erases an incor- rect entry . CALL Call Calls a station that turned on your message waiting light. CAMP Camp On Has system call you when busy station becomes idle . When chosen as a feature, stores a button that enables the function. CF[...]

CONVERSip EP100 User Sept ‘04 Comdial 103 DND Do Not Disturb Makes your statio n appear busy to other sta- tions. When chosen as a feature, stores a button that enables the function. DSS Direct Station Select S tores a personal inter- com number at a DSS button. EXIT Exit Selection Ends a current program - ming session. EXT Speed Dial By Name Sel[...]

Display Ab breviations 104 Comdial Sept ‘04 NEXT Next Display Shows the next display . MUSIC Background Music T urn on the background music at your station . When chosen as a fea- ture, stores a button that enables the function. NoANS No Answer/Forward Forwards calls that ring at your station but receive no answ er . OP TIONS Options Selects soft[...]

CONVERSip EP100 User Sept ‘04 Comdial 105 RING Ring T one Select different ringing tones. SA VE Save Number Perm anently saves last number you dialed. When chosen as a fea- ture, stores a button that provides the function. SDIAL Speed Dial Programs a number for one-button calling. SEND Send Transfer Re-transfers a previously transferred call that[...]

Display Ab breviations 106 Comdial Sept ‘04 This Page Intentionally Left Blank[...]

CONVERSip EP100 User Sept ‘04 Comdial 107 APPENDIX C FEATURE NETW ORKING SUPPOR T The table below shows all the features available on Set 15A or later . It identifies whether each feature is for a local stand-alone system or a system-to-system network. Syst em-to-system networking connects several DXP , DXP Plus, FXS, FXT , FXII, and MP5000 s yst[...]

Feature Netw orking Support 108 Comdial Sept ‘04 ANI DNIS (passed across the network but must be enabled per node) Originating Comdial/ QSIG Local (display telephones) Node ANS Detect Originating Comdial Across Network ARS Both Comdial Acro ss Network Node N/A None Local N ode Attendant Programing Both Comdial Local Node Authorizatio n Code Origi[...]

CONVERSip EP100 User Sept ‘04 Comdial 109 Button, Programable Both Comdial Across Network (with limitations) Node/Station Call Costing Originating None A cross Network (with limitations) Node/Station Call Divert T erminating Comdial Local Node/Station Call Forward Default Forward T erminating Com dial Across Network Node/Station Call Forward All [...]

Feature Netw orking Support 110 Comdial Sept ‘04 CFOS Both None Local Node/Station Clock Set Local Node Conference Both Comdial/ QSIG Across Network (with limitations) Sta ti on COS Local Node Day Night Class of Service Both Comdial Local Node Delay Hot Line T erminating None Local Node/Statio n Dist Ring T erminating None Local N ode/Station Dia[...]

CONVERSip EP100 User Sept ‘04 Comdial 111 DNIS (passed across the Network but must be enabled per node) Both Comdial Local (display phones) Node DSS/BLF Both Comdial Across Network (with limitations) Node/Station DTMF Signaling Both None Across Network Enhanced Night Mode T erminating Non e A cross Network Node Enhanced Ringing T erminating Non e[...]

Feature Netw orking Support 112 Comdial Sept ‘04 Hunt Group (can access Hunt group across Network but members must be local to each other) T erminating Com dial Across Network Node Hunt List T erminating None Local Node/Station Idle Line Both None Local Node Incoming Call Routing Both Comdial Across Network Node Intercom Numbering Local Node Inte[...]

CONVERSip EP100 User Sept ‘04 Comdial 113 Line Names Bot h Comdial/ QSIG Across Network Node Line Queue Both None Lock Both None Local Node/Station Location Codes Both None Local Node Mark Both No ne Local Node/Station Message Deposit Both Comdial L ocal Node/Station Message W aiting T erminating Com dial Across Network Node/Station Music, Backgr[...]

Feature Netw orking Support 114 Comdial Sept ‘04 Pulse Set On Originating None Local Node Query (button) Originating None Local Node/Station Queue T erminati ng Comdial Local Node/Station Quick T ransfer T erminating Com dial Across Network (with limitations) Node/COS Recall Call Forward Across Network (with limitations) Node/Station Recall Ti m [...]

CONVERSip EP100 User Sept ‘04 Comdial 115 Silent for Ringing Both None Local Node/Station SLPS— Brokers Mode Both None Local SLPS—Dial Saved Number Originating None A cross Network SLPS—Pick Up Last Line T erminating Non e A cross Network SLPS—Save Number Originating None A cross Network SLPS—T AP Both None Across Network SMDA/ SMDR Bot[...]

Feature Netw orking Support 116 Comdial Sept ‘04 System Speed Dial Both None Across Network Node Station Monitoring (DSS/BLF) Both Comdial Across Network (with limitations) Hub only Station Names Both None Across Network Node/Station Station S tate Query Originating Comdial Across Network Node/Station Subdue Ringing T erminating Comdial Local Nod[...]

CONVERSip EP100 User Sept ‘04 Comdial 117 Vo i c e Announce Block T erminating Com dial Across Network Node/Station Serial WP Integration Across Network Hub and VM VVP Across Network Hub and VM Feature Name (Continued) Ty p e Originating/ T erminating /Both Remote Networking Support Feature Parameters Program Feature[...]

Feature Netw orking Support 118 Comdial Sept ‘04 This Page Intentionally Left Blank[...]

CONVERSip EP100 User Sept ‘04 Comdial 119 APPENDIX D GLOSSARY A Account Code A group of numb ers, up to 16 digits in length, entered by station users during incomin g or outgoing calls; the system uses acco unt codes to identify the calls by category , or special grouping, for call accounting purpos es. All-Call Paging Paging through the intercom[...]

Glossary 120 Comdial Sept ‘04 Automatic Route Selection (ARS) ARS allows the system to automatically select the least costly line group available to a sta tion to route a call. The system modifies the dialed number , if needed, to match the selected line group. ARS makes routing decisi ons (which lines to route a call over , if and how to modify [...]

CONVERSip EP100 User Sept ‘04 Comdial 121 Call Park Placing an active call at a particular teleph one in system hold (park orbit) and retrievi ng it by any telephone. Call Pick-Up Answering a call at one telephone when it is ringing at another telephone. Call T ransfer T ransferring a call fro m one station to another . The transfer can be screen[...]

Glossary 122 Comdial Sept ‘04 D Data Interface Unit (DIU) This optional unit provides connections for you r standard multiline digital teleph one and Industry Standard T elephone (IST) device such as a F AX machine or answering machine. Departmental S tation Operation The operation of stations that are organized into departmen ts. Dial By Name Th[...]

CONVERSip EP100 User Sept ‘04 Comdial 123 Direct S tation Selection/Busy Lamp Field (DSS/BLF) Programmable buttons which allow the user one button to place intercom calls to other stations within your system; the button is sometimes re ferred to as a DSS button. Busy lamp field or BLF is a term for a light that identifies current call status of D[...]

Glossary 124 Comdial Sept ‘04 Executive Overr ide Breaking into a conversation at a busy called telephone. This intr usion is announced b y several quick tone bursts over the conversation. H Hands fr ee Answer Inh ibit A telephone can be set to bl ock voice calls sent to it over the speaker . Hookflash Action that occurs when the T AP button is p[...]

CONVERSip EP100 User Sept ‘04 Comdial 125 LCD Liquid crystal display; the alphanumeric display of several Comdial Digital T elephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access. Line Queuing When several telephones shar e a line and that line is busy ,[...]

Glossary 126 Comdial Sept ‘04 O Operator S tation Also known as the attendan t station, this system station is programmed to ring when users dial the operator; usually considered the central message desk of the system alth ough multiple attendant stations are possible P Paging This feature allows station users to dial-up customer provided loudspe[...]

CONVERSip EP100 User Sept ‘04 Comdial 127 Q Queue Method by which a station u ser waits for an available line by dialing a code and waiting for the system to call back. R Response Messaging Responding non-verbally to a calling station by pressing a programmed but ton that sends a message to the calling station’ s display . Ringing Line Prefer e[...]

Glossary 128 Comdial Sept ‘04 Speed Dialing Autodialing us ing the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system). St a t i o n A single system telephone w ith an individual identity and feature set assigned by the programmer [...]

CONVERSip EP100 User Sept ‘04 Comdial 129 T oll Restriction Class of service feature by which the system allows or denies outgoing calls to selected users over selected lines. To n e C a l l A ringing intercom call. Tr a c k e r P a g e r The T racker optional pager system allows you to send and receive messages to T racker pagers assigned to sta[...]

Glossary 130 Comdial Sept ‘04 Z Zone Paging Paging through the intercoms of some station s or departments in the system.[...]

CONVERSip EP100 User Sept ‘04 Comdial 131 INDEX A Account Codes 76, 89 all-call 95 All-Call Paging 95 Answering Calls 29, 30, 31 answering calls at night 49 answering from any station 33 answering within a group 33 Automatic Number Identifi cation 37 Automatic Redial 83 automatic redial 84 Automatic Se t Relocation 94 Auxiliary Jack 76, 87 B basi[...]

Index 132 Comdial Sept ‘04 Group Listening 76, 92 H handling hold recalls 32 handling multiple calls on hold 33 handling ring no answer calls 52 Handset, setting volume 92 Headset 87, 92 Hold Button 18, 21 Holding Calls 31, 32, 33 I initial settings 95 Intercom Button 18, 21 intercom calls 30 L LCD Abbreviations 101 LCD Messages 65, 66 lighting f[...]

CONVERSip EP100 User Sept ‘04 Comdial 133 Saved Number Redial 37, 77 selecting 81 selecting a line 82 selecting a personal tone 24 selecting from default messa ges 65 selecting when speed dial ing 73 sending 65, 68 sending a Meet-Me page 95 sending a page 95 setting a default volume 93 setting the volum e 91, 92 Shift Button 19, 73, 74 Speaker Bu[...]

GCA70-410 Rev 1 Sept ‘04[...]