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2Wire 2701HG-S manual

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Table of contents for the manual

  • Page 1

    For 2000 Series 2Wire Gateway Installation Guide[...]

  • Page 2

    Notice to Users ©2006 2Wire, Inc. All rights reser ved. This manual in whole or in par t, may not be reproduced, translated, or reduced to an y machine- readable form without prior written approval. 2WIRE PRO VIDE S NO WAR RANTY WITH REGARD TO THIS MANUAL, THE SOFTW ARE, OR OTHER I NFORMA TION CONT AINED HEREIN AND HEREBY EXPRESSL Y DISCLAIMS ANY [...]

  • Page 3

    i Contents Chapter 1: Getting Started Remove or Disable Conflicting Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Check Your Computer’s Browser and System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Browser Requirements . . . . . . . . . . . . . . . . [...]

  • Page 4

    1 Getting Started Remove or Disable Conflicting Applications Internet sharing software and PC based firew all applicati ons typically interfere with the 2Wire gatew a y , and should be removed or disabled before you install the gate wa y . The 2Wire gatew ay pro vides the same features as the products listed below . If you have an y of the followin[...]

  • Page 5

    2 Connect the First Computer to the Gateway Congratulations on the purchase of your 2Wire gatew a y . T o install your gatewa y and configure your networ k, follow these steps. Choose a Computer and Connection T ype There are many w ays to set up your network, but typically the first computer is located in the same room as the gatew ay and your DSL[...]

  • Page 6

    Connect the Fir st Computer to the Gatew a y 3 T o install the DS L filter : 1. Locate the phone jack where you wa nt to connect your 2Wire gatewa y . 2. Inser t the DSL filter into the jack. 3. If you have a phone, a nswering machine, fax machine, satellite TV equipment, or other phone device in this jack location, plug it into the filter por t la[...]

  • Page 7

    Connect the Fir st Computer to the Gatew a y 4 Ethernet Connection Figure 1. Gatewa y Connected Via Ethernet 1. Connect the provided pow er adapter from the gatewa y’ s POWER por t to an electrical outlet. The POWER light on the front of the gatew ay should be green. 2. Connect the provided gra y phone cable from the gatew ay’ s PHONE LINE por [...]

  • Page 8

    Connect the Fir st Computer to the Gatew a y 5 Wireless Connection Requires wireless-enabled notebook or a computer with an 802.11b/g wireless network adapter installed. Wireless adapters can be purchased from your ser vice provider . Figure 2. Gatewa y Connected Via Wireless 1. Connect the provided A C power adapt er from the 2Wire gate wa y’ s [...]

  • Page 9

    Connect the Fir st Computer to the Gatew a y 6 Non-2Wire Wireless Adapter Configuration Locating the Serial Number and Wireless Encr yption Ke y The serial number of your 2Wire gatewa y is used as the networ k name (SSID). Beneath the serial number is a ten-digit number which is used as the encr yption ke y . These are located on the bottom of your[...]

  • Page 10

    Connect the Fir st Computer to the Gatew a y 7 USB Connection Figure 3. Gatewa y Connected Via USB 1. Connect the provided A C power adapt er from the 2Wire gate wa y’ s POW ER por t to an electrical outlet. The POWE R light on the front of the gatew ay should be green. 2. Connect the provided blue USB cable from the gatew ay’ s USB por t to th[...]

  • Page 11

    Connect the Fir st Computer to the Gatew a y 8 Install the 2Wire Gatew a y USB Driver - Windows 1. P ower on your computer and place the 2 Wire CD in your computer’ s CD-ROM drive. 2. If the Add Hard ware Wizard displa ys, follow the on -screen instructions. If prom pted to identify where to search for drivers, deselect Floppy Disk drive and chec[...]

  • Page 12

    9 Run the 2Wire Setup Wizard Windows XP/2K/ME/98SE 1. Inser t the 2Wire CD and follow the on-screen inst ructions. If the 2Wire Setup Wizard does not automatically star t: − Double-click the My Computer icon located on the desktop. − Double-click the icon that corresponds to your CD-ROM drive. − Double-click Setup.exe and follow the on-screen[...]

  • Page 13

    10 Add Computers to the Network After your first computer is connected to the 2Wire gatewa y and your Inter net connection has been established, you can connect other computers to the network. Use any of the followin g methods to connect additional computers to your networ k. Connection T ype P age Ethernet page 11 USB page 12 Wireless page 13[...]

  • Page 14

    Add Computers to the Networ k 11 Ethernet Connection Figure 4. Gatewa y Connected to Second Computer Via Ethernet 1. Connect an Ethernet cable from any a vailable LOCAL ETHERNET 1 por t on the gatewa y to your computer’ s Ethernet por t. 1. The number of Ethernet por ts var y by model (from one to four). If your gatew ay has four Ethernet por ts,[...]

  • Page 15

    Add Computers to the Networ k 12 USB Connection Figure 5. Gatewa y Connected to Second Computer Via USB 1. Connect the provided blue USB cable from the gatew ay’ s USB por t to the USB por t on your computer . 2. Install the USB driver (refer to page 8 for instructions). 3. Repeat “Run the 2Wire Setup Wizard” on page 9.[...]

  • Page 16

    Add Computers to the Networ k 13 Wireless Connection Requires a computer with an 802.11b/g wireless net work adapter installed. Wireless adapters are purchased separately from the 2Wire gatew a y . Figure 6. Gatewa y Connected to Second Computer Via Wireless 1. Install your wireless adapter according to th e manufacturer’ s instructions (see note[...]

  • Page 17

    14 Diagnostics Understanding Broadband Redirect Messages If the 2Wire gatew ay detects a connection problem or an intermittent ser vice error , it generates an error or aler t (Broadband Redirect Message) and displa ys the message within your W eb browser . The following messages contain information that can help you resolve some of the most common[...]

  • Page 18

    Diagnostics 15 No DSL Connection - Unable to T rain When setting up a DSL broadband network, all active phone devices must ha ve a phone line filter installed. Without the filter , the DSL connection will be unstable, resulting in a poor or no DSL connection. If phone line filters are missing , line noise and/or echo can affect the DSL connection. [...]

  • Page 19

    Diagnostics 16 Broadband Link is Currently Not Available - DSL Connection Issue This error message is displayed bec ause the gatewa y was unable to establish a broadband network connection. Check to ensure that all cables are correctly connected, and the cable end securely attached to the por t. In addition, verify that you are connecting on or aft[...]

  • Page 20

    Diagnostics 17 Router Behind Router Detected If the gatew a y detects the presence of a third-par ty r outer , the Router Behind Router error page displays. If a third-par ty router is connected to the 2Wire gatew a y , networ k instability can result because both devices are tr ying to manage private IPs via NA T . The best solution is to remove t[...]

  • Page 21

    Diagnostics 18 Understanding the Indicator Lights The 2Wire gatew ay ha s numerous indicator lights that can be used to diagnose installation and connection problems. The following table describes how to interpret the indicator lights. Pow e r Light Operating State OFF The gatew a y is not getting power . Blinking green (slow) The gatew ay is under[...]

  • Page 22

    Diagnostics 19 DSL Light Operating State OFF The gatew a y is powered off or boo ting up. Blinking green (slow) The gatewa y is attempting to establish a connection to your broadband ser vice(s). Blinking green (fast) The gatew ay has been unable to connect to the DSL signal for more than three minutes. Solid green The gatew a y is fully connected [...]

  • Page 23

    20 Appendix A: Install the Gateway on Other Operating Systems Follow these instr uctions if you are using an operating system that is not suppor ted by the 2Wire CD (such as any Macin tosh OS prior to 10.2, UNIX, or Linux). There are many w ays to set up your network, but typically the first computer is located in the same room as the gatew ay and [...]

  • Page 24

    Appendix A: Install the Gatew ay on Other Operating Systems 21 USB Connection . Figure 8. Gatewa y Connected Via USB (Macintosh) 1. Install DSL phone filters according to the instr uctions on page 2. 2. Inser t the 2Wire CD in the computer’ s CD-ROM drive. 3. Double-click the 2Wire CD icon on your desktop. 4. Double-click 2Wire USB to begin the d[...]

  • Page 25

    Appendix A: Install the Gatew ay on Other Operating Systems 22 Configuring the Internet Connection Now that your first computer is connected to the gatewa y , you need to configure your gatew ay to communicate with your Internet ser vice provider . T o activate your Inter net account: 1. Open your Internet browser . 2. T ype http://gatewa y .2wire.[...]

  • Page 26

    23 Regulatory Information Declaration of Conformity T rade Name: 2Wire Responsible P ar ty: 2Wire, Inc. Address: 1704 Automation P arkway San Jose, CA T elephone: 408.856.1600 This device complies with P ar t 15 of the FCC r ules. Operation is subject to the f ollowing two conditions: (1) This device may no t cause harmful interference, and (2) thi[...]

  • Page 27

    Regulator y Information 24 If the terminal equipment causes harm to the telephone networ k, the telephone compan y will notify you in advance that temporar y discontinuance of ser vice ma y be required. But if advance notice is not practical, the telephone compan y will notify the customer as soon as possible. Also, yo u will be advised of your rig[...]