3Com 2101 manual

http://www.3com.c om/ Part Num ber: 900- 0095-0 1 Rev BA Publ is hed: May 2003 NBX ® T elephone Guide Telephones ■ NBX 1102 Busines s T eleph one ■ NBX 2102 Busines s T eleph one ■ NBX 2 102-IR Busi ness T eleph one ■ NBX 2101 Basic T ele phone Attendant C onsoles ■ NBX 1105 Atten dant Cons ole ■ NBX Com plement A tte ndant Sof twar e[...]

3Com Co rporati on 5500 Great America Parkway Santa Clara, Californ ia 95052-8145 Copyri ght © 200 3, 3Com Cor poratio n. All r ights reserv ed. No p art of this doc ument ation m ay be reproduc ed in any form or by any mean s or used t o make a ny derivative work (such as t ranslation, tr ansformati on, or adaptati on) with out wr itten p ermissi[...]

C ONTENTS A BOUT T HIS G UID E How to Use This G uide 7 Convent ions 8 Docume ntation 9 Comment s on th e Docum ent ation 9 1 G ETTING S TARTE D Setting U p Y our Passw ord and V oice Mail for the First Time 11 NBX Ne tSet Utili ty 13 Sta rti ng the N BX Ne tSe t Ut ility 13 Navigat ion and Short cut Ico ns in the NBX N etSet U tilit y 14 Quick Ref[...]

Chan ging Y o ur Na me Anno unceme nt and Person al Greeting 27 Listening to NB X Message s 28 From Y our Com puter 2 9 From Y ou r NBX T e lephone 29 From Any Inter n al NBX T e lephone 29 From a Remote Location 29 Inform ation A bout Y ou r Messa ges 30 Replying to a Mes sage 31 Forwarding a Message 31 Creating a nd Sendi ng a Mess age 33 Creatin[...]

Direct Mail T ra nsfer 47 Estab lishing a Confe rence Call 48 Mor e About Conf er ence Call s 49 Disco nnect ing the L ast Per son That Y ou Calle d 49 Settin g the V olume 49 6 P ERSONALIZIN G Y OUR T ELEPHONE Guideline s About Features on NBX T el ephones 52 Ringer T ones 52 Spee d Dials 53 Person al Sp eed D ials 53 Syst em-w ide Spee d Dia ls 5[...]

Hunt Groups an d Calli ng Groups 69 Hunt Groups 69 Callin g Groups 71 Group Membersh ip 7 1 Call P ark 72 Paging 7 3 Dialing a Call to a Remote Of fice 73 Using U nique Extens ions 73 Usin g Site Co des 74 Bridge d Extens ions 75 Delaye d Ringing 76 Puls e Dia ling 77 Using a Feature Code 77 Using a Mapped B utton 77 Using a Pers onal Sp eed D ial [...]

A BOUT T HIS G UIDE This g uide i s inte nded f or anyone usi ng NBX ® T elephones, t he NBX 110 5 Atte ndant Co nsole, or the NB X Compl ement Attend ant Soft war e. It includ es informat ion about usin g the NBX V oice Messaging system and the N BX Ne tSe t ™ adminis trat ion uti lit y for per sona l teleph one se tti ngs. If the i nformatio n[...]

8 A BOUT T HIS G UIDE Conv entions Ta b l e 2 defines some co mmonly used wor ds and ph ras es in thi s guide . Ta b l e 3 lists conven tion s that are us ed thr o ughout t his gui de. Ta b l e 2 Common T erms Term Definition Auto Attend ant The set of vo ice pro mpts that an swers inc oming calls and describes actions tha t a caller can take to ac[...]

Documenta tion 9 Document ation The docume ntatio n set for 3Com NBX Net worked T elephony So luti ons is desig ned t o h elp NBX t elepho ne use rs, ins taller s, a nd ad minis trat ors maximize the full po tent ial of the syst em. T o or der a set of paper copies of the NBX Administra tor’ s Guide, NBX Inst alla tion Guid e, an d NBX T ele phon[...]

10 A BOUT T HIS G UIDE[...]

1 G ETTING S TARTED As soon as you ar e gi ven a te lephon e and exten sion nu mber , you need to set up a passwor d and r ecor d your name annou ncement and person al greetin g. This chapter cove rs these topics: ■ Setting Up Y our Passwor d and V oice Ma il for the F irst Time ■ NBX NetSet Utili ty ■ Quick Ref eren ce Guides For how to a cc[...]

12 C HAPTER 1: G ETTING S TAR TED Ta b l e 4 Setting Y our NBX NetSet and Messaging Passwor d Feat ure N BX Bus ine ss P hon es NBX Basic Phones Analog Te lephones Passwor d — Set Initia lly If your system uses NBX Mess agi ng, follow the NBX voi ce prompts to set you r NBX pas sword (which is the same f or NBX NetSet and voice mes saging ) OR u [...]

NBX NetSet Uti lity 13 NBX NetSet Utility The NBX Net Set admini stratio n utili ty has two inte rfaces: ■ Administrator — Y our administrator logs on with a special passwor d and us es the NBX NetSet utili ty to manage a nd confi gur e system- wide teleph one se tting s and man y of the s ettin gs fo r your t elepho ne. ■ User — As a te le[...]

14 C HAPTER 1: G ETTING S TAR TED Naviga tion and Shortcut Icon s in the NBX NetSe t Utility The icon s at th e lower r ight of any Pers onal Sett ings wi ndow allo w you or your a dmin istrator to navig ate to th e follo wing fe atures: The icons bel ow the window ar e shor tcuts to these feat ur es: Quick Ref erence Guides T o open and print a c [...]

2 NBX B USINESS T ELEPHO NES This chapt er describe s the button s, cont rol s, and feat ur es on the foll owing NB X tel ephone models : ■ NBX 1102 Busines s T eleph one ■ NBX 2102 Busines s T eleph one ■ NBX 2 102-IR Busi ness T eleph one The chapter covers th ese topics: ■ Busin ess T elephone But tons an d Cont ro ls ■ Pr ogra mmable [...]

16 C HAPTER 2: NBX B USINESS T ELEPHONES Busine ss T elep hone Buttons and Cont rols Figur e 1 s hows t he b utton s and contr ol s on the NBX B usiness T elephone. Figure 1 NBX Business T elephone (Model 2102-I R Shown) The NBX Busin ess T elephones hav e these feat ur es: 1 Hands et 2 MSG (Message) bu tton — Accesses your voice mail messages th[...]

Business Tel ephone Buttons and Con trols 17 5 Soft buttons — Allo w you to select na mes from the in ter nal use r dir ector y , select and dial a pers onal sp eed di al or sy ste m-wide s peed d ial, and sel ect and r edi al a r ecent ca ll to o r fr om your t elep hone. S ee “Us ing the NB X T eleph one Di spla y Panel” in Chapter 5 . Th e[...]

18 C HAPTER 2: NBX B USINESS T ELEPHONES 15 Redial button — Redials t he last tele phone nu mber or ext ens ion th at you calle d. See “Redi aling a C all” in Chapter 5 . 16 Speake r button — Enabl es you to u se the sp eaker pho ne featur e. Pr ess the Speaker b utton befor e you dial t he call, wh en yo ur te lephon e is ringi ng, or whi [...]

Prog ram mabl e Acc ess Butt ons on the Bus ine ss Te leph one 19 Programmabl e Access Butt ons on the Bu siness T elephon e Figur e 2 dis plays the 18 pr ogramma ble Acce ss buttons . The One-T ouch Speed Di als scr een in the NBX NetSet utilit y shows your tele phone’ s curr ent b utton map pings . Figure 2 Acce ss Buttons Default Settin gs Acc[...]

20 C HAPTER 2: NBX B USINESS T ELEPHONES Status Ligh ts for System App earance Buttons on the Busine ss T elep hon e The ligh t for each Access bu tton that i s set up as an incomi ng line (syste m appear ance) i ndicates the status of the b utton. Ta b l e 6 shows the light pattern that is associ ated with the sta tus of each line sta tus. The dis[...]

3 NBX B ASIC T ELEPHONE This chapte r descri bes the button s, contr ols, and featur es that are sp ecific to the NBX 2101 Basi c T elephone. It cove rs thes e topics : ■ Basic T elephone Butt ons and C ontr ol s ■ Pr ogra mmable Acces s But tons on the Basic T elephone ■ Pr ogra mmable Acces s But tons on the Basic T elephone For a des crip [...]

22 C HAPTER 3: NBX B ASIC T ELEPHONE Basi c T ele phone Buttons and Cont rols Figur e 3 s hows t he b uttons and contr ols on the N BX Bas ic T elephone. Figure 3 NBX Ba sic T elephone (Model 2101) The NBX Ba sic T elephone has these featu res: 1 Hands et 2 Disp lay pane l — Provi des teleph one status me ssages ( see Ta b l e 7 ), Calle r ID, Lo[...]

Program mable Access Buttons on the Basic Telep hone 23 4 Scroll button s — Allow you to scr o ll thr ough user na mes in t he in ternal user d ir ectory , view y our personal speed d ials and sy stem-wide speed dials, and view r ecent cal ls to and fr om you r telephon e. See “Usin g the NBX T eleph one D ispla y Pane l” in Chapter 5 . 5 MSG[...]

24 C HAPTER 3: NBX B ASIC T ELEPHONE Status I cons on the Basic T e lep hone Y our NBX Basic T elephone al lows you to use two te lepho ne line s at the same time. On the di splay panel, the beh avior of th e teleph one ic on next to the numb er 1 (for Line 1) on the first row , or 2 (for Li ne 2 ) on t he sec ond r ow , indicate s the st atus o f [...]

4 NBX V OI CE M ESSAGING This chapter cove rs these topics: ■ NBX M essagi ng Com ponent s ■ Changi ng Y our Passwor d ■ Changi ng Y our Name Announc ement an d Personal Gr eeting ■ Listening to NBX Messages ■ Reply ing to a M essa ge ■ Forwar ding a Message ■ Cr eatin g and Sendi ng a Mes sage ■ Cre ating Person al V oice Mail Gr o[...]

26 C HAPTER 4: NBX V OICE M ESSAGING Important Consi derat ions ■ The steps ar e the same for in itiall y setting up the name announce ment, person al gr eeti ngs, an d passwo rds for per sonal , gr eeting -only , and phanto m voice mai lboxes. See “Setti ng U p Y o ur Passw ord and V oice Mail for the First Time” in Chapt er 1 for deta ils. [...]

Changing Your Na me Announ cement and P ersonal Greeting 27 Security Tips ■ Change yo ur passwor d often. ■ Do not use pass wor ds that can eas ily identify you , such as your ph one exte nsion or birt h date. ■ Av oid si mple pas swor ds su ch as 1234 or 0000. ■ Use numbers only; do not use * or # a s par t of your passwor d. ■ Longer pa[...]

28 C HAPTER 4: NBX V OICE M ESSAGING T o change your na me announ cement or person al gr eeti ng: 1 Log in to your mailb ox at your tel ephone or r emotel y . 2 Pr ess 9 for Ma ilbox Optio ns and then pr ess 1 . 3 T o r eview or c hange you r n ame an nouncement , pr ess 1 an d follow t he prompts. 4 T o re view or chan ge your per sonal gr eeting,[...]

Listening to NBX Messages 29 From Y our Compute r T o listen to your mes sages fr om your compu ter , you must hav e a sound car d and a thir d-party appl icatio n such as W indows Medi a Player: 1 Log on to the NBX NetSe t util ity with your extens ion and passwor d. 2 Select a message in the V oice Mail Messages ar ea , Personal Settings t ab. 3 [...]

30 C HAPTER 4: NBX V OICE M ESSAGING Informa tion Abou t Y our Messag es T o liste n to date, time , and sender informa tion for a message in your mailbox, pr ess 6 du ring or afte r the message, an d then pres s one of t hese butt ons: Ta b l e 9 Managing Y our NBX V oice Messages Play o r re peat a m essag e. Save t he mess age. Delete the messag[...]

Reply ing to a M essage 31 Replyin g to a Message Y ou can send a r eply to th e origin ator of a voice mai l message. If you receive a message that i s marked Pr ivate, you can send a reply only to the orig inator . T o r eply to a mes sage aft er yo u list en to it: 1 Pr ess 4 . 2 After the tone, record you r reply . 3 Hang u p, or p re ss # for [...]

32 C HAPTER 4: NBX V OICE M ESSAGING 4 Option ally , press one of t hese buttons, OR pro ceed to step 5. 5 When yo u ar e r eady to for ward the m essage, pr ess 1 . 6 Dial one of these destina tion number s plus # : ■ The int ernal extensio n or mailb ox number of the r ecip ient ■ A One-T ouch (on the N BX Busin ess T elephone), person al, or[...]

Creati ng a nd Send ing a Message 33 Creating and Sending a Message T o creat e and send a message d ir ectly without ac tually mak ing a call: 1 Log in to your mailb ox at your te lephone or r emotel y . 2 Dial 2 to sele ct Create and Send a Me ssage . 3 At the ton e, r ecord a messa ge that is a t least 2 seconds lon g, and pr ess # to end the r [...]

34 C HAPTER 4: NBX V OICE M ESSAGING Creating Personal V oice M ail G rou p Lists A Personal V oice Mail List, also cal led a mail gr oup, is a coll ection of extensi ons to which you assign a special “gr oup numb er .” Use it to send a message t o everyone on the list at the same time . A Person al V oice Mail List is not t he same a s a Hunt [...]

Creating Pers onal Voi ce Mai l Grou p Lists 35 Modif ying or Deleting Groups Y ou can review you r voic e mail gr oup s, add membe rs, or dele te a gr oup. T o m odif y a voi ce mai l group: 1 Log in to your mailb ox at your te lephone or r emotel y . 2 Dial 9 for Mailbox O ptio ns . 3 Dial 3 to sele ct G roup Lis ts . 4 Pr ess 1, 3 , or 4: 5 If y[...]

36 C HAPTER 4: NBX V OICE M ESSAGING Marking a Me ssage as Private or Ur gent When you le ave a message in anot her user ’ s mailbox, you can mark it as Private or Urgent . If you do not select a deliv ery option, your mes sage is sent as a Normal messag e. ■ Private Messag es — The re cipien t c annot f orwa rd the me ssage to others . ■ U[...]

Othe r Way s to M anag e Yo ur Vo ice Ma il Me ssa ge s 37 Other Ways to Manage Y our V oice Mail Messag es Y ou can listen to and, in s ome config urati ons, del ete your voice mess ages fr om withi n an e-mail appli cation or a messag ing appli cati on using your Inter net browser . For deta ils, see “Listeni ng to Y our Messages in Y our E-mai[...]

38 C HAPTER 4: NBX V OICE M ESSAGING Phan tom Ma ilbox A phantom mailb ox does not hav e an actua l telep hone associat ed with it . The admini str ator set s up a phant om mailbox . Examples: ■ If you ar e a sales r epresentative who travels co nstantly for your organi zation and never c omes into the of fice, you still nee d a way to r eceive t[...]

5 S TANDAR D F EATUR ES This ch apter desc ribe s stan dar d featur es of the NBX Bu siness and Basic T e lepho nes. It co vers the se topi cs: ■ Answering a Call ■ Using t he NBX T elep hone Displ ay Panel ■ Mor e W ays to Dial a Call ■ Settin g Y our Ca ll Coverag e Poin t ■ Putting a Call o n Hold ■ T ransferr ing a Call ■ Establi [...]

40 C HAPTER 5: S TANDARD F EATUR ES Answering a Call T o answer an incoming call, pick up the han dset or , if you ar e using an NBX Busi ness T elephone, pr ess the Speaker butt on. The dis play panel on an NBX T elephone sh ows the name an d ext ension of an in ter nal c aller . If your organi zat ion pu rchases Calle r ID s ervic e from your te [...]

Using the NB X Telephon e Display Pa nel 41 See also “St atus I cons on th e Basic T elephone” in Chapter 3 for the indicat ors in t he NBX Basic tel ephon e disp lay p anel during thes e cal ls. Using the NBX T elephon e Display Panel Use the t eleph one displ ay pa nel of th e NBX T elephone to dial a numb er: ■ Call L ogs — Logs of the m[...]

42 C HAPTER 5: S TANDARD F EATUR ES Tips on Using the Lists ■ After you pr ess a sc rol l k ey , if you do n ot select an item i mmedia tely , the dis play alt er na tes bet wee n th e li st: and the menu cho ices: ■ In the use r dir ector y , names ap pear in al phabeti cal or der . The system update s the dir ectory when your ad ministr ator [...]

Setting Yo ur Call Co verag e Point 43 3 When you ar e finished , hang up the han dset, or if you ar e using the Speaker , pr ess the Spea ker butto n again to end the call . For detai ls about placing cal ls to r emote or branch of fices, see “Dialin g a Call to a Remote Office” in Chap ter 7 . An External Call T o dial an external call: 1 Pic[...]

44 C HAPTER 5: S TANDARD F EATUR ES 3 Select a call coverag e point: ■ If you sele ct Forwar d Ca ll to Ph one Number , ty pe th at n umber in the Ph one Numb er fi eld. Do not use par enth eses, h yphens , or spac es. For exter nal calls, sta rt by en tering a 9 or 8 or whate ver r equir ed to access an out side li ne. Exampl e: 912815551 212 di[...]

Putti ng a Call on Hol d 45 On an NBX Basi c T elephone: 1 Pr ess the Hold bu tton. 2 T o obtain di al ton e to make the second call : ■ If you DID NOT hang up the handset , pr ess and rel ease the hook switch. ■ If you DID hang up the ha ndse t, pick it up again. 3 When yo u hea r d ial t one, di al t he se cond call. T o Pu t More Th an One C[...]

46 C HAPTER 5: S TANDARD F EATUR ES ■ T o answer a call : ■ If you D ID NOT han g up t he handse t, pr ess the Call T o ggle button. ■ If you DID hang up the ha ndse t, pick it up again. 3 T o place th e second call on hol d, pr ess t he Hold butto n. On an NBX Basi c T elephone , you can pl ace at mo st two calls on hold. On the NBX Bas ic T[...]

Direc t Mai l Tran sfer 47 ■ If you ar e on an NBX Ba sic T eleph one, and t he rec ipien t does not want to take th e call, pr es s and re leas e the hook switch to disconnec t the attem pted transfe r , and th en re trieve the orig inal call by pr essing Call To g g l e . Blind T ransfer In a blin d transfer , you transfer the call without noti[...]

48 C HAPTER 5: S TANDARD F EATUR ES Esta blis hing a Conferenc e Call Y ou can establish a Conf ere nce Cal l with up to four parti es, incl uding yoursel f. Y ou must be us ing a telep hone on the NBX sys tem. The ot her thr ee par ties can be any combi nation of i nternal and external cal ls. Fr om an NBX T ele phone, follow t hese step s: On the[...]

Setting the Volum e 49 More About Conference C alls ■ T o place yo ur part of a confer ence call on ho ld, p res s the Hold butt on. The othe r par ties can talk among t hemsel ves, but they can not hear you. Musi c on hold do es not play whe n a confe ren ce call is on hold. ■ T o tra nsfer a conference call t o anothe r telephon e, press the [...]

50 C HAPTER 5: S TANDARD F EATUR ES ■ Handset V ol ume — T o ra ise or l ower the volum e of th e dia l tone or of the sound that you hear on the hands et, pi ck up the ha ndset and then pr ess the up or down V olum e Co ntrol but tons r epeat edly until the vol ume is at th e level that you pr efer . Y ou can chan ge the vol ume during a con v[...]

6 P ERSONALIZING Y OUR T ELEPHONE Y our NBX Networ ked T elephony Syste m has many f eatur es tha t can ma ke it easie r to use your tele phone. This chap ter descr ibes: ■ Guideli nes Abou t Featur es on NBX T elephones ■ Ringer T ones ■ Speed D ials ■ Off-Site Notification ■ Do Not Disturb ■ Pr eventin g Unauth oriz ed Use of Y our T [...]

52 C HAPTER 6: P ERSONALIZING Y OUR T ELEPHONE Guidelines About Features on NBX T elephon es ■ If your t elepho ne does not have a butt on pr ogr ammed fo r Featur e, ask your admin istrator to p rogram one. ■ Y our administrator deter mines whethe r some of the fe atur es that ar e described i n this ch apter ar e available for your telepho ne[...]

Speed D ials 53 Speed Dials This sec tion descri bes the types of speed di als — personal spee d dials a nd system-wide speed dials, plus the special case for NBX Business T elephon es, ca lled One-T ouch sp eed d ials. I t a lso d escribes how you can print a list of speed dial s and a set of label s fo r your t elepho ne, showi ng which o f yo [...]

54 C HAPTER 6: P ERSONALIZING Y OUR T ELEPHONE T o use a per sonal spe ed dial : 1 Pick up th e hands et or , if you ar e using an NBX Busi ness tel ephone , you can pr ess the Speake r button. 2 Pr ess the Featur e butto n plus the 3- digi t person al s peed dial code for t he number you want to cal l, or scr oll to Pers onal Spe ed Dials on t he [...]

Speed D ials 55 Speci al Ca se: One-T ouch Speed D ials (NBX B usiness T e leph ones only) In most circumstances, your administra tor desi gnate s the bo ttom 3 of the 12 Access butto ns at th e right o f you r NBX Bus iness T elephon e (item 7 in Fi gur e 2 in Chapter 2 ) as exte nsion li nes to mana ge incomi ng and outgo ing tel ephone ca lls. A[...]

56 C HAPTER 6: P ERSONALIZING Y OUR T ELEPHONE Printi ng Speed Dial Li sts Y ou may find it useful to have a pa per li st o f per sonal or system spee d dials. T o print a list of speed dials: 1 Log in to NBX NetSe t > Speed Dials > Pe rsonal or System- wide . 2 Click 3 A list app ears with all of the person al or system- wide spe ed dial nu [...]

Off-Site Notification 57 Off-Site Noti fi cati on When you enable of f-s ite no tifi cati on, the NBX M essagi ng s ystem n otifi es you that you have r ecei ved voice mail. Y ou can then retriev e your messages. Of f-site notif ication consis ts of one cycle of up to five attempts to reach you, one a ttempt fo r each A ttempt row that yo u confi g[...]

58 C HAPTER 6: P ERSONALIZING Y OUR T ELEPHONE ■ If you sele cted EM ail for Me thod in step 2 : ■ Enter the e-mai l addr ess at which you want t o be noti fied . Y o u can use dif fer ent e-mail addr e sses for dif fer ent Attempts. Y ou can listen to the mes sages using yo ur PC sound ca r d. If you delete the e-mai l notice with its attached[...]

Off-Site Notification 59 Notice Beha viors These tables exp lain how the cycle of notice beh aviors depend s on the method that you select for the first attemp t. See the d efiniti ons as wel l as “Resetting th e Off-Site Notifica tion Cycle” on the next page. ■ If you sp ecify EMai l for the first a ttempt: ■ If you sp ecify Pager o r V oi[...]

60 C HAPTER 6: P ERSONALIZING Y OUR T ELEPHONE Resetting the Off-Site Notificatio n Cycle When yo u log i n to your v oice ma ilbo x and hang up or log of f ( reg ar dles s of whether you listen to or delete messages), you start the off-site notifi cation cyc le agai n. Y ou will be noti fied about the next messa ge that comes in to your voic e mai[...]

Preven ting Una uthori ze d Use of Your Tele pho ne 61 T o enable an d disa ble Do Not Dist urb usi ng the fe atur e code: 1 Pick up the han dset and pr ess Featu re + 4 46 . 2 Hang up. Y our te lephon e is now in D o Not Dis turb mode. Th e displa y panel on an NBX T elephone show s DO NOT DISTURB. 3 T o disable Do Not Disturb mode, r epeat steps [...]

62 C HAPTER 6: P ERSONALIZING Y OUR T ELEPHONE Call Perm ission s Y o ur a dministra tor esta blishes Ca ll Pe rmissions to cont rol the types o f calls th at can be dial ed fr om your tel ephon e. The admi nistrat or can confi gur e thes e permi ssions to ch ange d ependi ng on t he ti me of d ay . For example, your admin istrator can pr event lo [...]

Palm In tegrati on 63 Palm Integration (NBX 2102-IR T e lepho ne onl y) — The i nfrar ed por t on the fr ont edge of the NBX Model 21 02-IR Bu sine ss T elephon e r eceiv es infr ar ed signa ls fro m a hand- held device run ning th e Palm ope rating s ystem. Y ou can use your han d-held de vice to call numb ers in its dir ector y and to per form [...]

64 C HAPTER 6: P ERSONALIZING Y OUR T ELEPHONE Ending Call s Wh en Using a Headset T o end calls whe n using a hea dset with: ■ An NBX Bu sines s T elepho ne, pr es s the Relea se bu tton. ■ An NBX Ba sic T elephon e, pr ess t he Featur e but ton and 111 . Retur ning to the Headset After a Long Dela y Certai n brands of headsets have a po wer -[...]

7 G ETTING M OR E FR OM Y OUR T ELEPHONE S YSTEM This chapter cove rs these topics: ■ Listeni ng to Y our Messages in Y our E-mail or Br owser ■ Accou nt (B ill ing) C odes ■ Calle r ID ■ Call Pick up ■ Hunt Gr oups an d Call ing Gr oups ■ Call Park ■ Paging ■ Dialing a Call to a R emote O ffice ■ Bridg ed Extens ions ■ Delay ed[...]

66 C HAPTER 7: G ETTING M OR E FROM Y OUR T ELEPHONE S YSTEM Listen ing to Y o ur Mes sage s in Y o ur E-mail or Bro wser Y ou can listen to you r voice mail fr om any comp uter that all ows you to access your e-ma il. Y our e-mail softwar e applicat ion must be IMA P-4 compliant, for in stance, M icr osoft O utlook. If yo u con figur e your f irst[...]

Caller ID 67 Callin g Line Iden tity Restrictio n (CLIR) On NBX sys tems tha t ar e c onfigur ed using T1 li nes conf igur ed as D1, you may need to or cho ose to prevent the N BX system from transm itting your Calle r ID informati on to out side part ies when you dia l a call. Thi s featur e is call ed Calli ng Line Ident ity Res tricti on, or CLI[...]

68 C HAPTER 7: G ETTING M OR E FROM Y OUR T ELEPHONE S YSTEM Call Pic kup Use the C all Pic kup feat ure to answer a ca ll that is r ingi ng on anoth er telep hone. Th is f eatur e i s best arra nged in ad vance when you and anothe r user know t hat it wou ld be conveni ent or nec essar y to answer calls ringi ng on that user’ s telephon e. Y ou [...]

Hunt Grou ps and Callin g Gro ups 69 Hunt Gr ou ps and Callin g Groups Y our administr ator can est abli sh info rmal “call center s” so that in coming calls can be d ir ected to several tel ephones. Call s that come in to your telep hone th ro ugh your ext ension go to the cal l coverag e point t hat you have set up. Ca lls that come in t o yo[...]

70 C HAPTER 7: G ETTING M OR E FROM Y OUR T ELEPHONE S YSTEM Hunt gr ou ps can be stat ic or dyna mic: ■ If yo u ar e i n a static hunt gr ou p, you ar e a lways p art o f tha t g rou p along with the o ther gr oup me mbers. ■ If you ar e in a dyna mic hunt group, you must lo g in to the group to be part of it. T o log in to a dyna mic hunt gr [...]

Hunt Grou ps and Callin g Gro ups 71 T o log o ut of a dyna mic hu nt g rou p usin g th e NBX N etSet utili ty , log i n to NBX NetSet > User Information > Hunt Groups . Select the numb er of the hunt gr oup th at you wan t to log ou t of. In the Passwor d te xt box, type th e hunt gr oup passw or d. Cl ick Lo g Out , and then click Close . T[...]

72 C HAPTER 7: G ETTING M OR E FROM Y OUR T ELEPHONE S YSTEM Call Park Use Call Park to pl ace a call i n a “holdin g pattern” an d make it av ailable for another perso n to pick up from any telephone on the system. Use th e internal pagi ng fea tur e, the ex ternal pag ing featur e, or both, to announce th e call . The r ecip ient c an r etr i[...]

Paging 73 b Fr om an NBX B asic T elephone, pr es s the hook s witch. Whe n you hear the dia l tone, di al the user ’ s extensi on, or use t he pagin g featur e. See “Paging ” next for detail s. T o r etriev e a p arked call: 1 Pick up th e handse t of any tel ephone on the sys tem. 2 Dial the Cal l Park extensi on that was assi gned to the c[...]

74 C HAPTER 7: G ETTING M OR E FROM Y OUR T ELEPHONE S YSTEM In this example, to call a user in Dallas , a user in Ch icago dial s a Dallas exte nsion (3000 thr ou gh 399 9). Th e dial pla n on th e Chi cago NBX syst em sets up the nece ssary c onnection t o the Dallas N BX system and then to the extens ion at that sit e. Figure 6 Using Unique Exte[...]

Bridged E xtensi ons 75 Bridged Extensions With a bridged ext ensio n, but tons an d status lights on one tel ephone (the pri mary tel ephone ) ar e associ ated wit h buttons and status light s on anothe r tel ephon e (the se condary tele phone) . On the pri mary tel ephon e, you can p erfor m all ope ratio ns (such as dial ing telep hone calls, pl[...]

76 C HAPTER 7: G ETTING M OR E FROM Y OUR T ELEPHONE S YSTEM Delayed Ringing (NBX Busi nes s T elep hone only) Th e Delaye d Ri nging fea ture keeps your NB X Busine ss T elep hone fr om audibl y ringin g unti l the ca ller has heard a specified nu mber of rings (typ ically , 4). Du ring the first “silen t” rings, the li ne's st atus li gh[...]

Puls e Dial ing 77 Pulse Dialing In some l ocation s, analo g telepho ne users mu st dial telephon e calls us ing puls e diali ng i nstead of tone dial ing (a lso call ed Dual T one Mult i Frequency , or DTMF , diali ng). Y our admini stra tor c onfi gure s Ana log Line Card p ort s fo r pu lse d iali ng. Exampl es: ■ Some of you r teleph one lin[...]

78 C HAPTER 7: G ETTING M OR E FROM Y OUR T ELEPHONE S YSTEM Addit ion al Appli catio ns These softwar e applications ar e available on the NBX Resou rce Pack CD : ■ NBX Ca ll Rep orts * ■ NBX T API Service Pr ovider ( NBXTSP) ■ Windows 95 Pr er equi site s (for NB XTSP on ly) ■ NBX T API Dialer * ■ Complemen t Attenda nt Software * ■ P[...]

8 A TTENDANT C ONSOLES The NBX ® 1105 A ttenda nt Conso le and th e NBX C omple ment Attenda nt Softwa re ( CAS) app licati on enabl e a rec epti onist to hand le high call volumes effi cient ly . Although r ecept ionist s ar e the primar y users of t he Attend ant Co nsole an d CAS, th e two can al so be use d by busy sales r epr esen tative s an[...]

80 C HAPTER 8: A TTENDANT C ONSO LES NBX 1105 Att endan t Cons ol e The NBX 11 05 At tenda nt Cons ole has 50 Access buttons an d five preprogramm ed butto ns. Each of t he Access bu ttons can handle t wo assig nments , for tota l funct ional ity of 100 butt ons . The butt ons suppor t most of the same funct ions as t he 12 Access bu ttons on the N[...]

NBX 1105 Attenda nt Console 81 Figure 8 A ttenda nt Console 1 Access buttons with LEDs — An indicator l ight next to each butt on shows whethe r the line i s availa ble or in use and whi ch assigned f eatur es ar e enabl ed. For det ails of button st atus, see Ta b l e 6 in Chapte r 2 . 2 Label s —Y ou can prin t labe ls for your Atte ndant Con[...]

82 C HAPTER 8: A TTENDANT C ONSO LES Atte nda nt Cons ol e Labels T o use th e Att endant Console LabelMak er: 1 Log in to NBX NetSe t > Speed Dials . 2 Right c lick Attendan t Consol e Labels and save the file t o your PC. 3 On your PC, ope n the fil e and edi t the lab el temp late by cli cking on the squar e that you want to ed it. T ype a de[...]

Complement Atten dant Software 83 Complement Attendant Software On your pers onal comput er , the Compleme nt Atten dant Sof twar e displ ays your telep hone dir ec tory in a s eries of tabs . Each tab sorts the dir ector y by a dif fer ent type of in formati on, fo r exampl e, by last name, b y depart ment , or by ex tensi on. When you answer a ca[...]

84 C HAPTER 8: A TTENDANT C ONSO LES Ta b l e 1 5 describes C omplem ent Atten dant Softwar e but tons an d the keybo ard shor tcuts to functi ons on the Ac tion menu. Mana gin g Call s T o manage i ncoming call s us ing the Compl ement Attend ant Softwar e, clic k the butt ons at the bottom of the scr een, as descri bed her e: 1 Select a sort meth[...]

A T ELEPHONE I NSTALLATION , M AINTENANCE , AND T R OUBLESHOOTING This chapter cove rs these topics: ■ Connecti ng the T elephone ■ Attachi ng and Adj usting t he Support Br acket ■ Moving Y our T eleph one ■ Swapping T elep hones ■ Cleani ng Y our T elephon e ■ T r oubl eshootin g Pr oble ms Connec ting th e T elephon e The under side [...]

86 A PPENDIX A: T ELEPHONE I NSTALLATION , M AINTENANCE , AND T ROUBLESHOOTING The under side of t he NBX T elephon e inclu des: 1 Handse t cor d (connects to t he hand set) 2 Computer cable (opt ionall y connec ts to your deskto p comp uter) 3 Ethernet c able (to the L AN jack) 4 Power cor d (to an electrical power sour ce) 5 Strain relief tab tha[...]

Attachin g and A djusting the Su pport B racket 87 Wa ll-Moun t Position T o mount the N BX T elephone on a wal l, put the bracket on the opp osite end of t he teleph one in the l ow-pr ofile positi on. Pull an d twist the kno b on the u nders ide of t he phon e 90 degr ee s ( Fig ure 11 ) so that the sp ring- loaded peg p rojects ou t on the to p [...]

88 A PPENDIX A: T ELEPHONE I NSTALLATION , M AINTENANCE , AND T ROUBLESHOOTING Moving Y o ur T elephon e All NB X T elephone s have the A utom atic T eleph one Rel ocation featur e . Each tel ephone has a uniqu e “addr es s.” Y ou can move your tele phone to anothe r loca tion , co nnect it t o a ny Ethernet ja ck on the L AN, an d s till maint[...]

Troubles hootin g Prob lems 89 T roubl eshooti ng Problems Ta b l e 1 6 lists possible pro blems that you may encounter and the most likely sol utions. Wher e possible, each so lution r efer s to the sect ion in thi s guide wher e you can find detai led inf ormati on. T able 16 P ossi ble Problem s Poss ible Pro blem Suggested Solu tions My te lep [...]

90 A PPENDIX A: T ELEPHONE I NSTALLATION , M AINTENANCE , AND T ROUBLESHOOTING I am unab le to log in to th e NBX NetSet u tility. You must set up your vo ice ma il bef ore you c an u se the N BX NetS et utili ty. Pres s the MSG button. Th e prom pts guid e yo u throug h the setup. The n use your voice mail pa ssword t o ac cess the NBX NetSe t uti[...]

I NDEX A Access buttons Attendan t Console 80, 81 Basi c T el eph one 2 3 Business T elephone 1 7 account c odes a nd bil ling code s 66 Acro bat Re ader 56, 81 administrator 8 Adobe softw ar e 56, 81 All Ports Bu sy messa ge 89 analog telep hones on an NBX s ystem 11 announ cements , br oadca sting 73 answeri ng ca lls 40 applying your call p ermi[...]

92 I NDEX D delayed ri nging 76 dial tone 89 on analo g tele phone s 7 dial ing ca lls 42 re dial 43 release w ith he adse t 6 3 switchin g fr om pulse to to ne 77 dire ct mail transfe r 47 button on Atte ndant Console 8 1 button on Bu sines s T elephone 19 directed cal l pick up 68 displa y panel call lo gs, user dir ector y , and speed d ial li s[...]

I NDEX 93 L LabelM aker s for NBX telephon es 56 for the Attendant Co nsole 81 pro blems wi th printi ng 90 length of v oice me ssages 26 lights, st atus 20 listeni ng to mes sages fro m an anal og tele phone 28 from a n NBX telephon e 2 8 from r emote telephon es 29 lists modifyi ng person al vo ice ma il gr oup li sts 35 personal v oice ma il gr [...]

94 I NDEX phan tom mailb oxes 38 pickin g up call s 68 positio n, wall-mou nt bracke t 87 printing s peed di al lists 56 priv ate mess ages 36 pr oblems , sol ving 85 Pr ogram bu tton, Bus iness T elephon e 17 pr ogramma ble Acc ess buttons Attendant Co nsole 81 Basic T elephon e 23 Busine ss T elephone 17, 19 public a ddr es s system 73 pulse d ia[...]

I NDEX 95 V voice m ail acce ssi ng th rough e- mai l 37 changin g you r passw or d 26 compone nts 25 creati ng me ssa ges 33 forwar ding 31 gro up m ailbox es 38 indicators 28 initia lizi ng 11 listening r emotely 29 listeni ng to mes sages 28 maximu m mess age leng th 26 message indica tors 28 Message W aitin g Indicator Access bu tton 38 passwor[...]

96 I NDEX[...]