3Com 5000 manual

3Com ® Router 5000 Family Getting Started Guide www.3Com.com/ Part Number 10015122 Rev . AB Published September 2007 Mfg. BOM 3122A076[...]

3Com Corporati on 350 Campus Drive Marlborough, MA 01752-3064 Copyright © 2006–2007, 3Com Corp oration. All rights rese rved. No part of this documentation may be repr oduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation ) without written permiss ion from 3Com Corporation . 3C[...]

Download the latest softwar e and documentation for your 3Com ® Router Thank you for purchasing a 3Com Router 5000 Family router . As part of our commitment to bringing you the most capable and dependable network equipment, 3Com offers fr ee software maintenance updates and documentation updates on our website. T o obtain the most up-to-d ate oper[...]

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Contents 5 Contents Download the latest softw are and documentation for your 3Com® Router Contents About This Guide Before Y ou Start 9 Release Notes 9 CD-ROM 9 Conventions 10 Related Documentat ion 10 Documentation Comments 11 1 Introducing the Router 5000 Family About the Router 5000 13 3Com Router 5012 (3C13701) 15 Indicators 16 System Descript[...]

6 Contents 2 Installation Installing the Router on a W orkbench 25 Installing the Router in a Rack 25 Power Cor ds, Gr ounds and Cables 26 PGND W ire 26 Power Cord 27 Power input and PGND 27 AC Power Cord 27 Console T erminal 29 Router to LAN Connection 30 Router to W AN Connection 31 Connecting the AUX port to the Modem 31 W AN Interface to DSU /C[...]

Contents 7 Solve Problems Online 67 Purchase Extended W arranty and Professional Services 68 Access Software Downloads 68 Contact Us 69 T elephone T echnical Support and Repair 69[...]

8 Contents[...]

9 About This Guide This guide provides the information you need to install and use the 3Com ® Router 5000 Family . The guide is intended for use by net work administrators who are responsible for installing and co nfiguring networ k equipment; consequently , it assumes a basic work in g knowledge of LANs (Local Area Networks). Before Y ou Start Th[...]

10 About This Guide Conventions T able 1 lists convention s that are used throughout this guide. Related Documentation In addition to this guide, the Rout er 5000 documentation set includes the following: ■ Router 5000/60 00 Configuration Guide This guide cont ains information on the features supported by your router and how they can be used to o[...]

Documentation Comments 11 Documentation Comments Y our suggestions are ve ry important to us. Th ey will help make our documentation more useful to you. Please e-mail co mments about this document to 3Com at: pddtechpubs_comments@3com.com Please include the following information when commenting: ■ Document title ■ Document part number (on the t[...]

12 About This Guide[...]

About the Router 5000 13 1 Intr oducing the Router 5000 Family This section in troduces the 3Com ® Router 5000 and describes how it can be used in your network. It also describes the diff erent models of Router 5000, including: ■ 3Com Router 5012 (3C13701) ■ 3Com Router 5232 (3C13751) ■ 3Com Router 5642 (3C13755) ■ 3Com Router 5682 (3C1375[...]

14 Chapter 1: Introducing the Router 5000 Family Multiple interface card /interface module options The Router 5000 provides SIC slots and MIM slots for installing expansion modules including serial interfaces, T1/CT1/PRI interfa ce, E1/CE1/PRI interface, BRI S/T and U interfaces, Ethernet interface (in cluding FE/GE, electrical interface and fiber [...]

3Com Router 5012 (3C13701) 15 3Com Router 5012 (3C13701) Figure 1 Fr ont view of 3Com Router 5012 Figure 2 Rear view of 3Com Router 5012 1) POWER 2) SYSTEM 3) SLOT1 4) SLOT2 5) SLOT3 6) WAN 7) LAN 1) Power switch 2) Power socket 3) Grounding screw 4) Fixed interface (WAN) 5) Console port (CON) 6) Auxiliary port (AUX) 7) Fixed Ether net interface (L[...]

16 Chapter 1: Introducing the Router 5000 Family Indicators Eight indicators are pr ovided on 3Com Router 5012. Their meaning is explained in the following table: System Description Ta b l e 2 Router 5012 Indicators LED Indication POWER System power LED: OFF means power is off, ON means power is on. SYSTEM Hardware system operating LED. Blin king i[...]

3Com Router 5232 (3C13751) 17 ■ SDRAM (synchronous dynamic ra ndom-access memory): As the primary memor y , stores data fo r communication with CPU during system operation. ■ Flash memor y: As the primar y file storage media, stores application programs, anomaly information, configur ation file. ■ Boot ROM: Stores Bootstrap program. 3Com Rout[...]

18 Chapter 1: Introducing the Router 5000 Family Figure 4 Rear view of 3Com Router 5232 Indicators 10 indicators are pr ovided on 3C om Rout er 5232. Their meaning is explained in the following table: 1) Power switch 2) Power socket 3) Grounding screw 4) Fixed LAN interface (LAN0) 5) Fixed WAN interface (WAN 0) 6) MIM SLOT1 7) MIM SLOT2 8) MIM SLOT[...]

3Com Router 5232 (3C13751) 19 System Description ■ SDRAM (synchronous dynamic ra ndom-access memory): As the primary memor y , stores data fo r communication with CPU during system operation. ■ Flash memor y: As the primar y file storage media, stores application programs, anomaly informat ion, configuration file. ■ Boot ROM: Stores Bootstrap[...]

20 Chapter 1: Introducing the Router 5000 Family 3Com Router 5642 (3C13755) Figure 5 Fr ont view of 3Com Router 5642 Figure 6 Rear view of 3Com Router 5642 Indicators The Router 5642 LED indicato rs are de scribed in the following table: 1) POWER 2) SYSTEM 3) AUX 4) CON 5) SLOT0~3 (READY/ACTIVE) 1) Power switch 2) Power socket 3) Grounding screw 4)[...]

3Com Router 5642 (3C13755) 21 System Description LAN Ethernet interface LED: Green means the interface is normal. Blinking yellow means data is being transceived over the Ethernet. Ta b l e 6 Router 5642 Indicators (continued) LED Indication Ta b l e 7 System description of 3Com Router 5642 Item Description Slot 4 MIM slots CPU MPC8245 300 MHz NVRA[...]

22 Chapter 1: Introducing the Router 5000 Family 3Com Router 5682 (3C13759) Figure 7 Fr ont view of 3Com Router 5682 Figure 8 Rear view of 3Com Router 5682 1) POWER 2) SYSTEM 3) AUX 4) CON 5) SLOT0~7 (READY/ACTIVE) 1) Power switch 2) Power socket 3) Grounding screw 4) MIM SLOT1 5) MIM SLOT0 6) MIM SLOT2 7) MIM SLOT3 8) MIM SLOT4 9) MIM SLOT5 10) MI[...]

3Com Router 5682 (3C13759) 23 Indicators 18 LEDs are pr ovided on 3Com Router 5682 Router . Their meaning is explained in the following table: System Description Ta b l e 8 Router 5682 Indicators LED Indication POWER System power LED: OFF means power is off. ON means power is on. When redundant power supplies (RPS) are installed, POWER lights when [...]

24 Chapter 1: Introducing the Router 5000 Family[...]

Installing the Router on a Workbench 25 2 Installation This section describes installation of the router: ■ Installing the router on a workbench ■ Installing the r outer in a rack Installing the Router on a Workbench If you ar e not rack-mounting the router , place it on a clean, stur dy bench top. Observe the following guidelines: ■ Ensure t[...]

26 Chapter 2: Installation Power Cords, Grounds and Cables PGND Wire WAR NI N G : The normal connection of the PGND wire is an impo rtant guard against the lightning and interfe rence. Therefore, the user must first correctly connect the PGND wire before installing and using the device. The power input end of the Router 5000 is connected to a noise[...]

Power Cords, Grounds and Cables 27 Use a PGND wire to connect the sc rew to th e earth ground, and the grounding resistance should not be greater than 5-ohm. Likewise, if the router is installed in a 19-inch standa rd rack, this rack is required to be grounded too. CAUTION: When the rou ter is in normal operation, it is required to be well grounded[...]

28 Chapter 2: Installation Figure 11 AC Power Connector Recommended power outlet The user is recommended to use a single-phase 3-cor e outlet with a neutral point or a multi-functio nal computer power socket. The n eutral point of the outlet should be grounded reliably . Normally , the neutral point of the power supply system in a building is burie[...]

Console Terminal 29 Console T erminal Intr oduction to console port 3Com 5000 Router provides an RS232 asynchronous serial console (CON) port, through which configuration of the router can be performed. For the attributes of the console port, refer to T able 12. Console cable Console cable is an 8-core shielded cable. One end is an RJ45 connector f[...]

30 Chapter 2: Installation Router to LAN Connection Introductio n to the Ethernet interface The Router 5000 provide fixed 100BASE -TX FE interface(s). Fo r the interface attributes, refer to T able 13. Ethernet MDI (Media Dep endent Interface) is the typical Ethernet interface on ordinar y network cards. MDIX is crossover media-dependent interface,[...]

Router to WAN Connection 31 Router to W AN Connection The Router 5 000 provide multiple types of W AN interfaces, and the fixed W AN interface s include an AUX port and a W AN inter face (synchronous/asynchronous serial inte rface). This section describes the connection of the two interfaces. Connecting the AUX port to the Modem Introductio n to th[...]

32 Chapter 2: Installation Figure 14 AUX cable assembly W AN Int erface to DSU/CSU Introduction to the synchronous /asynchronous serial interface The fixed W AN interface of the Router 5000 is a synchronous/asynchr o nous serial interfa ce, which is usually used for the connection with a W AN device, such as a Modem or CSU/DSU. It can operate in th[...]

Router to WAN Connection 33 ■ Synchronous/asynchronous mode Synchronous/Asynchronous serial in terface can work in either synchronous or as ynchronous mode. Different signallin g standards are supported in these two modes. V.35 and V.24 (RS232) support synchronous operating mode, wh ile V.24 (RS232), suppo rt the asynchronous operating mode. The [...]

34 Chapter 2: Installation CAUTION: The baud rate should n ot exceed 64kbp s when the V .24 cable operates in synchronou s mode. ■ DTE and DCE Synchronous serial interface can opera te in b oth DTE and DCE mode. For two devices connected directly, one sh ould op erate in DTE mo de, and the other should operate in DCE mod e. The device at the DCE [...]

Router to WAN Connection 35 Figure 15 V .24 (RS232) DTE cable assembly ■ V .24 (RS232) DCE cable assembly Figure 16 V .24 (RS232) DCE cable assembly ■ V .35 DTE cable assembly[...]

36 Chapter 2: Installation Figure 17 V .35 DTE cable assembly ■ V .35 DCE cable assembly Figure 18 V .35 DCE cable assembly ■ X.21 DTE cable assem bly[...]

Router to WAN Connection 37 Figure 19 X.21 DTE cable assembly ■ X.21 DCE ca ble assembly Figure 20 X.21 DCE cable assembly The synchronous/asynchronous series inter face matches a DB28 connector, and current these types of synchronous/asynchro nous series interface cables are supported: ■ V .24 (RS232) DTE cable: DB25 (male) connector ■ V .24[...]

38 Chapter 2: Installation Figure 21 V24 DTE cable assembly ■ V .24 DCE cable assembly Figure 22 V .24 DCE cable assembly ■ V .35 DTE cable assembly Figure 23 V .35 DTE cable assembly ■ V .35 DCE cable assembly[...]

Router to WAN Connection 39 Figure 24 V .35 DCE cable assembly ■ X.21 DTE cable assem bly Figure 25 X.21 DTE cable assembly ■ X.21 DCE ca ble assembly Figure 26 X.21 DCE cable assembly CAUTION: These cables are optional, and mu st be purch ased in additi on to the router .[...]

40 Chapter 2: Installation E1 interface to DSU/CSU Introduction to the E1 interface E1 interface, which stands for channelized CE1/PRI in terface, is responsible for forwar ding and processing E1 da ta flow, delive ring CE1 access and imp lementing ISDN PRI function. Its attributes are listed in the following table: E1 interface cable E1 interface [...]

Router to WAN Connection 41 The cable is attached with DB15 (male) conn ector for the router end, and with RJ45 connector for the network en d. See the following figure: Figure 28 E1 120 Ω balanced twisted pair cable Y ou can also choose to attach both ends with RJ45 connectors, for extending two 120? balanced twis ted pair cables. E1 interface ca[...]

42 Chapter 2: Installation T1 interface to DSU/CSU Introduction to the T1 interface T1 interface, which st ands for channelized CT1/PRI in terface, is responsible for forwar ding and processing T1 da ta flow, delive ring CT1 access and imp lementing ISDN PRI function. Its attributes are listed in the following table: For the T1 module, correspondin[...]

Startup of the Router 5000 43 3 Starting and Configuring the Router 5000 Startup of the Router 5000 Y ou can on ly configure the r outer through the console port if it is the first time you use it. Setting up Configuration Environment Connecting the router to a console terminal T o set up the local configuration envi ronment, the RJ-45 connector of[...]

44 Chapter 3: Starting and Configuring the Router 5000 Setting terminal parameters Follow these steps to set the parameters of the Hyper T erminal in W indows98: 1 Select a connection port. Select the serial interface to be co nnected in the [Connect using] box, as shown in Figure 32. Please note that the selected serial in terface should be consis[...]

Startup of the Router 5000 45 Figure 33 Setting serial inter face parameters 3 Set HyperT erminal properties. Select [PropertiesPort Settings] in the HyperT erminal to enter the properties setting window . Select the terminal emulation type to be VT100 or Auto detect, and click <OK> to return to the HyperT erminal window . Powering on the Ro[...]

46 Chapter 3: Starting and Configuring the Router 5000 Checking/operating after power -on After the router is powered on, please perform the fo llowing inspection. 1 Whether the LEDs on the front panel ar e normal ■ In the process of the Power On Self T est (POST), the LE Ds light in the following sequence: SLOT1 t o 3 are ON first. Then, if SLOT[...]

Startup of the Router 5000 47 Press <Ctrl+B> and the system will en ter the Boot menu. Otherwise, the system will enter the progr am decompression process. ■ After “3Com Router 5000 Boot ROM, V9.19” appears, “3Com start booting, (V2.00)” will disappear immediately . ■ The system enters the Boot me nu only if <Ctrl+B> is pres[...]

48 Chapter 3: Starting and Configuring the Router 5000 Configuration Fundamentals of the Router In general, the configurat ion steps are as follows: 1 Before configuring the router , the networ king requir ements should be made specific, which include networking purpose, the role of the r out er in the network, the division of subnets, W AN type an[...]

Configuration Fundamentals of the Router 49 ■ Provides network diagnostic tools, su ch as T racert and Ping, to quickly diagnose the availab ility of the network. ■ Provides all kinds of detailed debugging information to diagnose network faults. ■ The command line interpreter adopts fuzzy sear ch for the keywords of the command. If the user e[...]

50 Chapter 3: Starting and Configuring the Router 5000[...]

Troubleshooting the Power System 51 4 T roubleshooting T roubleshooting the Power System Fault: POWER LED is OFF or blinking. T roubleshooting: Check: ■ Whether the power switch of the r outer is turned on. ■ Whether the power supply switch is turned on. ■ Whether the power cord of the router is pr operly connected. ■ Whether the power supp[...]

52 Chapter 4: Troubleshooting T roubleshooting of “displaying illegible characters on the terminal” Fault: After the POST of the router, the console terminal displays illegible characters. T roubleshooting: Verify whether the terminal (e.g., the HyperTerminal) paramete r settings are as follows: Baud rate: 9600, Data bits: 8, Stop bit: 1, Parit[...]

Application Software Upgrade 53 The user can decide whether the SD RAM has fault by checking the LED status of the router. During the router’s POST, the SLOT 1 to 3 LEDs and SERIAL0 LED will be ON first. In th is case, if the S LOT1 and SLOT2 LE Ds light, it can be concluded that the SDRAM test has failed. If the SDRAM is damaged , replace it wit[...]

54 Chapter 4: Troubleshooting Upgrade the application software ag ain after the problem is solved. Fault 2: When upgrading the software us ing the TFTP approach, and the system displays the following message: Loading... NET download completed... read len = [05567609] The downloaded software is not a v alid version. Please download the correct versi[...]

Introduction 55 5 Router Softwar e Maintenance Introduction The Router manages thr ee types of files: ■ Boot ROM image file used for booting the application at boot ■ Application image file (main softwar e) ■ Configuration file Software maintenance main ly involves these th re e types of files, including: ■ Upgrading application and Boot RO[...]

56 Chapter 5: Router Software Maintenance Software Maintenance under v 3.11 Environment This section describes how to mainta in the Boot ROM image us ing V9.19 as an example. The entire Boot ROM ima ge file in this section in cludes two segments: extended and basic. Y ou can sepa rately upgrade and back up the extended segment. Boot Menu Start the [...]

Software Maintenance under v 3.11 Env ironment 57 3 Set the type of the application image f ile to chang e the type of a boot file or order in which the boot files are selected. The dual image fun ction is available with the router. By default, the system defines and attempts to boot in order with three bo ot files: main, backup, and secure, provid[...]

58 Chapter 5: Router Software Maintenance M=MAIN B=BACKUP S=SECU RE ************************************ ************************ NO. Name Size Type Time 1 main.bin 5988025 M Oct/10/2002 10:10:10 2 backup.bin 5985198 B Oct/10/2002 10:10:10 3 a.bin 987491 N/A Oct/10/2002 10:10:10 4 secure.bin 988022 S Oct/10/2002 10:10:10 ***************************[...]

Software Maintenance under v 3.11 Env ironment 59 6 Clear console au thentication. This option allows you to log in from the console port without authentication. Select the option; exit and then rest art the router. The screen displays “Login authentication ignored ”, allowi ng you to log in from the co nsole port without authentication . Note [...]

60 Chapter 5: Router Software Maintenance software version. If the system prompt s “invalid version” in this case, you can select <a> fr om Main Menu to have the system skip version check during upgrade. This, however , works on ly once; the system checks software version all the same at re boot. 2 Select <b> to exit and reboot the [...]

Software Maintenance under v 3.11 Env ironment 61 T o validate the new baud rate set on the console terminal, you must disconnect and then r econnect the terminal emulation prog ram. 4 Select [T ransfer/Se nd file…] in the Hy perT erminal window . The following window pops up: Figure 34 Send File dialog box 5 In the displayed Send file dialog box[...]

62 Chapter 5: Router Software Maintenance Restore the baud rate of the console terminal to 9600 bps as prompted, disconnect the terminal and dial ag ain. Then, you can see the system boot banner. Upgrading the entire Boot ROM image 1 Enter Boot Menu, and select <9> to en ter Boot ROM Download Menu as follows: Boot ROM Download Menu: 1: Downlo[...]

Software Maintenance under v 3.11 Env ironment 63 Step 2: In Boot ROM Download Menu , select <4> to copy the current extended segment to Flash memory. Backup Extended Segment, are you sur e?[Y/N] Enter <Y>. For a successful back up, the console screen displays: Writing to FLASH.Please wait...### # Backuping Boot ROM program to FLAS H su[...]

64 Chapter 5: Router Software Maintenance CAUTION: No TF TP /F TP Ser ver is available with the Router 5000 . Y ou must install one yourself. 1 Start TF TP or F TP Server on the PC co n nected to the Ether net interf ace on the router and set the path for getting the sour ce file. Given F TP Server , you need to set user name and password in additi[...]

Software Maintenance under v 3.11 Env ironment 65 inet on ethernet (e) : IP address of the Ethernet interface for downloadi ng host inet (h) : IP address of FTP Server user (u): User name , same as th e one configured at FTP Se rver. ftp password (pw) (blank = use rsh): Password, which must be consistent with that at FTP Server flags (f): 0x0 After[...]

66 Chapter 5: Router Software Maintenance Dealing with a Router Password Loss Contact our technical staff in the event of Boot ROM password or user password loss. They can help you to set a new password.[...]

A O BTAINING S UPPORT FOR Y OUR 3C OM P R ODUCTS 3Com offers pr oduct registration, ca se management, and repair services through eSupport.3com.com . Y ou must have a user name and password to access these services, which are described in this appendix. Register Y our Product to Gain Service Benefits T o take advantage of warranty and ot her servic[...]

68 A PPENDIX A: O BTAINING S UPPORT FOR Y OUR 3C OM P RODUCTS Purchase Extended W arranty and Professional Services T o enhanc e re sponse times or extend your warra nty benef its, you can purchase value-added services such as 24x7 telephone technical support, software upgrades, onsite assistance, or advanced hardware replacement. Experienced engin[...]

Contact Us 69 Contact Us 3Com offers telephone, internet, a nd e-mail access to technical support and repair services. T o access these services for your region, use the appropriate telephone number , URL, or e-mail address fr om the table in the next section. T elephone T echnical Support and Repair T o obtain telephone support as part of your war[...]

70 A PPENDIX A: O BTAINING S UPPORT FOR Y OUR 3C OM P RODUCTS Country Telephone Number Country Telephone Number Asia, Pacific Rim — T ele phone T echnical Su pport and Repai r Australia Hong Kong India Indonesia Japan Malaysia New Zealand 1800 075 316 2907 0456 000 800 440 1 193 001 803 852 9 825 03 3507 5984 1800 812 612 0800 450 454 Philippines[...]

Contact Us 71 Latin America — T elephone T e chnical Support and Rep air Antigua Argentina Aruba Bahamas Barbados Belize Bermuda Bonaire Brazil Cayman Chile Colombia Costa Rica Curacao Ecuador Dominican Republic 1 800 988 2112 0 810 444 3COM 1 800 998 2112 1 800 998 2112 1 800 998 2112 52 5 201 0010 1 800 998 2112 1 800 998 2112 0800 13 3COM 1 80[...]

72 A PPENDIX A: O BTAINING S UPPORT FOR Y OUR 3C OM P RODUCTS[...]