3Com NBX 1102 manual

T ele phones ■ NBX 1102 Business T eleph one ■ NBX 2102 Business T eleph one ■ NBX 2 102-IR Busi ness T elephone ■ NBX 2101 Bas ic T ele pho ne Attendan t Conso les ■ NBX 1105 Atten dant Cons o le ■ NBX Com ple ment A t tenda nt Softwar e Part No. 900-00 79- 01 Publis hed: 09-2 001 NBX ® T elephone Guide http://www.3com.com/[...]

3Com C orpor ation 5400 Bay front Pl aza Santa C lara, Ca lifo rnia 95052-81 45 Copyri ght © 200 1, 3Com Corpor ation. All rights reserved. No p art of this doc umentati on may be reproduced in any form or by any means or used to m ake any derivative w ork (such as translation, transformat ion, or adaptati on) with out writt en perm ission from 3C[...]

C ONTENTS A BOUT T HIS G UID E Convent ions 8 Document ation 9 1 G ETTING S TARTE D Setting Up Y our V oice Mai l 12 The NetSe t Util ity 13 Quick Refe rence Shee t 15 2 NBX B USINESS T ELE PHO NES T ele phone Bu ttons and Controls 18 Status Li ghts on the NBX B usine ss T e lephone 20 Programmable Access But tons 21 3 NBX B ASIC T ELEPHONE T ele p[...]

Greeting-Only Ma ilbox 36 Phan tom Ma ilbo x 37 Group Mailbox 3 7 5 S TANDARD F EATURES Settin g the V olume 40 Dialin g a Call 40 Callin g Inside Y our Orga nization 40 Dialin g an Ext er nal Call 42 Redial ing a Ca ll 42 Answe ring a Ca ll 4 2 Cre ating Y our Call Forwar d Path 43 Placing a Ca ll on Ho ld 44 T ransferr ing a Ca ll 44 Establi shin[...]

7 G ETTING M ORE FR OM Y OUR T ELEP HONE S YSTEM Account (B illing) Codes 6 2 Caller ID 62 Inter nal an d Exter nal C aller ID 62 Callin g Line Id entity Restrictio n (CLIR) 62 Call Pickup 63 Hunt Groups an d Calling Groups 65 Call Park 68 Paging 6 9 Diali ng a Call to a Remote Of fice 71 Bridge d Extensio ns 72 Delayed R inging 73 Puls e Dial ing [...]

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A BOUT T HIS G UIDE This gu ide is in tended f or anyone us i ng NBX T elephones , the NBX 11 05 Atte nd ant Console, or the NBX C ompleme nt Atte nd ant Softwar e. It includ es informat io n about using the NBX V oice Mail system and the NBX NetSe t ™ adminis t ratio n utili ty . If the inform ation in the relea se notes (r eadme.pdf ) on the Re[...]

8 A BOUT T HIS G UIDE Commo nly Used Te r m s Ta b l e 2 defines some co mmonly used wor d s and ph ra ses in this gui de . The example s of the NetSe t utilit y in this guid e show the scree ns as th ey appear on the Supe rStack 3 NBX sys t em. Unles s other w ise ind icated, the featu res also apply to t he NBX 10 0 and NBX 25 sy s tems. Conv ent[...]

Documenta tion 9 Document ation The doc umentat ion for 3Com NBX Ne tworked T elephon y Soluti ons is desig ned t o help NBX phone user s, in stall ers, and adminis trat ors maxim iz e the fu ll po te nt ia l of the s yst em . Format The NBX bo oks are availa ble in the s e formats: ■ Paper do cuments One copy of the NBX Inst allatio n Guide is s[...]

10 A BOUT T HIS G UIDE of yo ur sc ree n. When you log in a s an adminis trator , y ou can also see the NBX A dministra tor’ s Guide . Comments o n the Documentation Y our suggesti ons ar e importan t to us. They help us to make ou r document ation mo re us e f ul to you . Send e-ma il commen ts abou t this gui de or any of the 3Com NB X docum en[...]

1 G ETTING S TARTED The first time that yo u use your NBX telep hone, you are pr ompted to set up your vo ice mailbox . After you have in it ialized your mai lb ox and pass w or d, you may want to br owse thr ough the NetSet ut ilit y , which is descri bed later i n this ch apter . This chapter co vers these topics: ■ Setti ng Up Y our V oice Mai[...]

12 G ETTING S TARTED Setting Up Y our Vo i c e M a i l Pick up the han ds et on your tele phone and fo llow the voice pr ompts to set up these voi ce mail fea tu res: ■ Y our Pas swo rd — When your tel ephone is fi rst instal led, your voice mailbox has no pa sswor d. T o prevent anyone els e fr om listen ing to your messages, you must set a pa[...]

The N etSet U tili ty 13 The NetSet Utility Using t he NetSet ut i l ity , which is par t of the NBX system sof twar e , your adminis trato r manages a nd co nfigur es syste m-wid e telep hone settin gs along wit h many of you r personal telephone sett ings an d permiss ions. As a telep hone user , you can use the N et Set utili ty to: ■ View and[...]

14 G ETTING S TARTED Figure 1 NBX NetSet Login Screen with Passw ord Dial og Box 4 T ype your us e r name, wh ic h is always your 3-dig i t or 4-di git telephone exte nsion. 5 T ype your vo ice ma il pas swor d, and clic k OK . 6 The Per sonal Settings window appear s and displays the Us er Informa tion tab . The NetSet passwor d is the same pa ssw[...]

Quick Re fere nce Sh eet 15 The shor tcut ico ns on the l ower le ft of the br owser scre en lin k you to the followin g featur es of the Personal Settings window: Quick Re ference Sheet T o open and pr int a copy of t he Quick Reference S heet for v oice m ail featur es and for your NBX T elephone: 1 Log in to the NetSet ut ili ty . 2 Click T elep[...]

16 G ETTING S TARTED[...]

2 NBX B USINESS T ELEPHO NES Y ou can mana ge some of the f eatur es of yo ur te lephone on the teleph one its elf. This chap ter descr ibes the bu ttons, co ntrols, and fea tures on the follow ing te lephon es: ■ NBX 1102 Business T eleph one ■ NBX 2102 Business T eleph one ■ NBX 2 102-IR Business T elephone Unless otherwise noted, th e feat[...]

18 C HAPTER 2: NBX B USINESS T ELEPHONES T eleph on e Butt o ns and Controls Figur e 2 shows buttons an d contr ols on the NBX Busi ness T elephone. Figure 2 NBX Busine ss T elephone (Model 2102-I R Shown) The NBX Bu sin ess T elepho nes hav e t hese featu res: 1 Hands et 2 MSG (Message) bu tton — Accesses your voice mail messages thr ough the V [...]

Telep hon e Butto ns and Con trols 19 5 Soft buttons — Allow you to select nam es from the inter n a l user directo ry . “ Calling Ins id e Y our Organizat ion ” in Chapter 5 . The button s, from left to ri ght, a re: ■ Slct (S elect) ■ Back (reser ved for future use ) ■ Exit 6 T el epho ne key pad 7 Scroll button s — Allow you to scr[...]

20 C HAPTER 2: NBX B USINESS T ELEPHONES 18 Infra re d Port (NBX 2102- IR T elephon es only) — Receiv es infr ar ed signa ls f ro m a h andheld device runni ng the P alm Oper ating System . See “ Palm I ntegrat ion ” in Chap te r 6 . 19 Mu te button — Enables you pr event callers fr om hearing what you ar e sayin g during a t eleph one call[...]

Programm able Ac cess Buttons 21 Programmabl e Access Bu tto ns Figur e 3 displays the 18 programmable Access buttons. The list below the figur e gives the defaul t featur es. The One -to uc h Sp ee d Dia ls screen in the Ne tSet utility show s you r tele phone ’ s curr ent b ut ton mappi ngs. For details, see “ One-t ouch Speed D ials ” in C[...]

22 C HAPTER 2: NBX B USINESS T ELEPHONES[...]

3 NBX B ASIC T ELEPHONE Y ou can manage many of the feat ur es of your telepho ne on the teleph one its elf. This chapte r describes the buttons, contr ols, an d featur es that ar e specific to the NBX 2101 Basic T elephone. Unless ot herwis e noted, th e features di scussed in this chap ter apply to the S upe rStack 3 NBX, NB X 100, and NBX 25 Ne [...]

24 C HAPTER 3: NBX B ASIC T ELEPHONE T elephone Bu ttons and Controls Figur e 4 shows buttons an d contr ols on the NBX Basic T elephon e. Figure 4 NBX Basic T elephone (Model 2101) The NBX Ba sic T elephone has these featu r es: 1 Hands et 2 Disp la y pane l — Provides tel ephone statu s messages, Call er ID informa tion ( if enabl ed), and th e[...]

Status I cons on th e NBX B asic Telep hone 25 4 Scroll button s — Allow you to scr oll thr ough user names in the internal user d ir ectory . See “ Call ing In s ide Y our Orga nizatio n ” in Chapt er 5 . 5 MSG (Message) bu tton — Accesses your voice mail messages thr ough the V oice Mail System. Se e “ Listening to Me ssages ” in Chap[...]

26 C HAPTER 3: NBX B ASIC T ELEPHONE T o pick up a second incoming call wh ile you ar e using your telephone: 1 Pr ess Call T oggle butt on. 2 Y our first call i s put on hold , and you ar e connected to the secon d call. a The tele phone icon next to the 1 on your displ ay panel blinks slowly . b The tele phone icon next to the 2 on your displ ay [...]

4 V OICE M AIL A key compon ent of the NB X Networ ked T elepho ny Soluti ons is th e NBX Messa gi ng System, which inc ludes voice mail, of f-sit e not ifica tion, and severa l adm i nistrat ive featur es. V oice mail allows ca ll ers to leav e voi ce messages in your voice mailb ox when you ar e not able to ans wer you r tele pho ne. Y ou can lis[...]

28 C HAPTER 4: V OI CE M AIL This chapter cove rs these topics: ■ Changi ng Y our Passwor d ■ Listening to Message s ■ Reply ing to a Me ssage ■ Forwar ding a Message ■ Creati ng an d Se n di ng a Me s s a g e ■ Cre ating Personal V oice Mail Lists ■ Forwardin g Ca lls Di rectly to Y our V o ic e Mail box ■ Accessing V o ice Mail Me[...]

Listeni ng to Mess ages 29 Security Tips ■ Never tell yo ur passwor d to anyone. ■ Do not use pass wor ds that can eas ily iden tify you , such as your phone exte nsion, birt h date, and so o n. ■ Av oid simple pass word s such as 123 4, 0000, and so on . ■ Longer passw ord s ar e more secur e. ■ Change yo ur passwor d often. Listening to[...]

30 C HAPTER 4: V OI CE M AIL Fr om a Remote Location T o listen to your messages from other te lephones: 1 If you cal l the main telephon e number of your orga nizati on and ■ The r ecepti onist answers you r call, as k to be for wa rd ed to your vo ice mail box , press * , and con tinue with step 3 . ■ The Automat ed A ttendant gr eets your ca[...]

Reply ing to a M essage 31 Informa tion Abou t Y our Messag es Y ou can hear dat e, time, and sender in formation for t he mes sages t hat ar e in your mai lbox. T o listen to this infor mation , press 6 while or after you lis t en to a messag e, and the n pre ss one of t hes e buttons : Replyin g to a Message Y ou can s e nd a re pl y to the origi[...]

32 C HAPTER 4: V OI CE M AIL Forwar ding a Message Y o u can forward most messages to other users on the system and add your comme nts to intr oduce the messa ge to the othe r users . If a messa g e is mark ed Privat e , you cannot forwa rd it. T o forwa rd a message with comment s: 1 Dial 5 . 2 After the t one, record an introducto ry commen t. 3 [...]

Creati ng a nd Sendi ng a Me ssa ge 33 Creating and Sending a Mes sag e T o cr eate and send a me ssage dir ectly to an internal user ’ s voice mail box: 1 Pick up your handset. 2 Pr ess MSG bu tton on your telepho ne and log in to your voi ce mailb ox. 3 Dial you r passw or d, and then pr ess # . 4 Dial 2 to sele ct Create and Send Me ssage . 5 [...]

34 C HAPTER 4: V OI CE M AIL T o s elec t a me ssage deliv ery o ptio n: 1 Recor d your message, and press # . 2 Pr ess 9 for Message Delive ry Options. 3 Y ou are pr ompted to pr ess one of the f ol lowing button s to: Creating Personal V oice Mail Lists A Personal V oice Mail List, also call ed a mai l group , is a col lection of exte nsions to w[...]

Forwar ding Call s Direct ly to Your Voice Mail box 35 Modifyi ng Groups Y ou can r eview each o f your voice mai l gr oups, add or r emove members, or de lete a g roup. T o mo d if y a voi c e ma i l grou p: 1 Pick up th e handset, and pr ess MSG button to acce ss your mailbox. 2 Dial your p assword, and pr ess # . 3 Dial 9 for Mailbox Opt io ns .[...]

36 C HAPTER 4: V OI CE M AIL Accessing V o ice Mail Messag es Through E-mail (NBX 100 and SuperStack 3 N B X ) Y ou can list en t o you r voic e ma il fr om any computer that all ows you to acces s your e-mai l. Y our e-mail softwar e must be IMAP compliant. V oice mail messag es are sent as so und files, so you r computer must have a sound car d. [...]

Phant o m Mailb ox 37 Phantom Mailbo x A phantom mailb ox is a voice mailbox th at does not have an actual telep hon e associated with it. Example: ■ A sale s re pr esenta t ive who tra vels constantl y for your or gani zat ion does not ha ve an act ual of fice but must have a way to r eceive telephon e messages from custo mer s. The r epr esenta[...]

38 C HAPTER 4: V OI CE M AIL[...]

5 S TANDAR D F EATUR ES This ch apter desc ribes standar d featur es of the NBX Bus in ess and Basic T ele ph o ne s . It co ve rs the se to pi cs : ■ Settin g the V o lu m e ■ Dialin g a Call ■ Answering a Call ■ Creating Y our Call Forward Path ■ Plac in g a Ca ll on Ho ld ■ T ransferring a Call ■ Establi shing a Con ference Call Un[...]

40 C HAPTER 5: S TANDARD F EATUR ES Setting the V olume Use V o lume C ontrol b uttons to raise or lower the volum e of the ringer , the handset , or the speaker . Ringer V o lume T o rais e or lower th e vol ume of the ringer , pr es s the V olum e Control butt ons re peate dl y while your telephon e is rin gi ng , until th e volu m e is at the le[...]

Dialing a Call 41 Using the In ternal Name Directory On the tel eph one di spla y panel , you can us e the vie w a di r ectory of users on your system, scro ll thr ough it, and dial a co -worker qui ckly . User names appear in alphabet ical or der , last na me first. The system updates the dir ectory when your administrator ad ds or removes users. [...]

42 C HAPTER 5: S TANDARD F EATUR ES Dialing an Exte rn al Call T o dial an external call: 1 Pick up th e handset or , if you ar e using an NBX Busines s T elephone , you can pr ess Spe aker but ton. If your t elepho ne defaul ts to an internal line, dial 9 or 8 to access an external li ne. If you ar e using an NBX Bus iness T elephone and on e of t[...]

Creating Your Call Forward Path 43 Creating Y our Call Forward Path Use the Call Forwar d featu r e to specify: ■ How many ti mes you want y our teleph one to ring befo re t he syste m forwards your calls, and ■ Wher e you want your calls to go when they ar e not answer ed . T o change th e number of rings or the call f or war ding path: 1 Log [...]

44 C HAPTER 5: S TANDARD F EATUR ES Placing a Call on Hold T o plac e a call on ho ld: On an NBX Busi ness T elephone: 1 Pr ess Hold butt on. 2 T o return to the call, press the Access button on which the call originated. On an NBX Basi c T elephone: 1 Pr ess Hold butt on. 2 T o return to the original call, press Call T ogg le button. Alte rnativ e[...]

Tran sf errin g a Call 45 Anno unced T ransfer Befor e you complete a tra nsfer , you can announce to the r ecip ien t that you ar e transferrin g a call. The r e cip ien t then can decid e wh ether to take the call. T o an nounce a transfe r: 1 While on a c all, p ress T ransf er button. The system pla ces the caller on hold and sel ects a new lin[...]

46 C HAPTER 5: S TANDARD F EATUR ES Esta blishi ng a Conferenc e Call Y ou can est ablish a Con ference Call wi th up to f our parti es, includin g yoursel f. The other thr ee parties can be any combin at ion of in ternal and external calls. T o set up a confer ence call : Fr om an NBX Bus iness T eleph one: 1 Dial a call , or recei ve a call from [...]

Establ ishi ng a Co nf eren ce Call 47 Mor e About Co nf er ence Cal ls ■ T o place your part of a con f er ence call on hold, pre s s Hold button . The othe r peopl e can talk amo ng thems elves, but they can not he ar you. When a confer ence call is place d on hold, ther e is no music on hold. ■ T o transfer a conference call to another telep[...]

48 C HAPTER 5: S TANDARD F EATUR ES[...]

6 P ERSONALIZING Y OUR T ELEPHONE Y our NBX Networke d T eleph ony Sys tem has many featu re s that can incr ease the funct ionali ty of yo ur te lephone. This chapte r describ es: ■ Label Makers f or T elephones ■ Ringer T one ■ Speed D ials ■ Off-Site Notification ■ Do Not Disturb ■ Pr eventin g Unauth orized Use of Y our T elephon e [...]

50 C HAPTER 6: P ERSONALIZING Y OUR T ELEPHONE Label Mak ers for T eleph ones Y o u can print la bels for your tele phone usin g the label maker f orms in th e NetSet ut il i ty or on th e NBX Resour ce P ack CD . Y ou need Adobe A c robat Read er 3. 0 or 4. 0 to open and edi t the la bel makers. Ac robat Reader is availab l e fr om the Ad obe web [...]

Speed D i als 51 Speed Dials The NBX system ha s three t ype s of Speed D ials : ■ One-touch Speed Dials ■ Pers ona l Speed Dials ■ System-wid e Speed Dials One-t ou ch Speed Dials (NBX B usiness T ele phones only) A one-touch spe ed dial is a telephone nu mber that the N BX system dials for y ou when y ou p r ess the Access b utton th at you[...]

52 C HAPTER 6: P ERSONALIZING Y OUR T ELEPHONE T o assi gn o r chang e the one-t ouch sp eed dia l numbers on your telep hone: 1 Log in to the NetSet ut ili ty . 2 Select Spee d Dia ls > One T ouch . 3 In the t ext box un der Number , type th e telephone n umber that you want to ass ign a speed dial butt on to . Incl ude all of the n umbers you [...]

Speed D i als 53 T o us e pers onal s peed di als: 1 Pick up th e handset or , if you ar e us ing an NBX Business t eleph one, you can pr ess Spe aker but ton. 2 Pr ess Feat ur e butt o n. 3 Dial the 3- digit speed di al code for th e number that you want to call. Pers ona l speed dial codes r ange fro m 601 through 699 . If you dial a speed di al [...]

54 C HAPTER 6: P ERSONALIZING Y OUR T ELEPHONE Off-Site Noti ficatio n When you enable Off-Site Notification , th e NBX system sends a notice to inform you that you h ave re ceived a voice mai l message. Y ou can specify one or mor e notification paths, for e xamp l e: ■ Y our pager number . ■ Y our cellular telephon e number . ■ Y our email.[...]

Do Not Disturb 55 Importan t Consi derati o ns When you activate t he T ele phone L ockin g feat ur e, the NBX system sends mes sag es to you on ly i f the notif i cati on nu mber ( for examp le, you r pager number) is a toll -fr ee t el ephone numbe r . S ee “ T elephone Locking ” later in this chapte r for de tails. If you cho ose seve ra l n[...]

56 C HAPTER 6: P ERSONALIZING Y OUR T ELEPHONE ■ If yo ur t elepho ne is part of a hunt group , inco ming call s to the hunt gr oup wil l r ing on your telepho ne. Calls comi ng in di r ectly to your telep hone (not d ir ected to th e hunt gr oup) do not rin g on your telep hone. T o prevent all calls f ro m ringing , you must enable Do Not Distu[...]

Class of Se rvice Overrid e 57 Class of Service Override The Class of Service Override f eatur e allows y ou to apply t he fe atur es o f your own N BX teleph one temporari l y to anot h er NBX te lephone on the same LAN. Example: ■ Y ou are meeti ng in a conf ere nce ro om, and the telephon e in that confer ence r oom i s confi gured so that lon[...]

58 C HAPTER 6: P ERSONALIZING Y OUR T ELEPHONE Using a Headset Y ou can use a headset with a micro p hone wit h any NBX telep hones These instr uctions ar e for a typical headset and amplif i er . Y ou may need to modif y some of these i nstructions fo r some typ es of hea dset or amplif ier e quipment. T o use a headset for all calls: 1 Insert the[...]

Using a Headset 59 Ending Calls When Usi ng a He ad se t T o end c alls whe n using a heads et with an NBX Bu sines s T elephone, pr ess Releas e button on your tel ep hone. T o end calls when usi ng a headset with an NB X Basic T elephone , pr ess Featur e butt on an d 111 . Certai n brands of headsets have a po wer -saving mode that pr even ts th[...]

60 C HAPTER 6: P ERSONALIZING Y OUR T ELEPHONE[...]

7 G ETTING M OR E FR OM Y OUR T EL EPHO NE S YSTEM The fol lowing fe atur e s ar e described in th is chapt er: ■ Accou nt (B ill ing ) Codes ■ Calle r ID ■ Call Pick up ■ Hunt Gr oups an d Call ing Gr oups ■ Call Park ■ Paging ■ Dialing a Call to a Re mote O f fice ■ Bridg ed Extens ions ■ Delay e d Ri ng in g ■ Pulse D ialing [...]

62 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Acco un t (Billing) Code s (NBX 100 and SuperStack 3 N B X ) The Acco unt Codes featur e allows your admi ni strator to tracks calls associ ated with an i ndividua l clie nt or accoun t . When you answer you r telep hone or when you dial a call , you dial a nu meric accou nt code whic h al[...]

Call Pic kup 63 CLIR for All Exter nal Calls T o ena ble CLIR-A ll for all calls from you r telepho ne: 1 Pick up the han dset, pr ess Featur e button and 889 . 2 Dial the numb er th at y ou wa nt to call . The NBX s ystem do es not send caller ID infor mation on this cal l or any future calls until you disa bl e th is featu re. T o dis a bl e CL I[...]

64 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Ther e ar e two type s of Call Pickup : ■ Dire cted Call P ickup — Retr i eves a call that is ri nging on a s pecifi c telep hone. ■ Gr oup Call Pi ckup — Ret r ieves a call t hat is ringi ng on any on e of a gr oup of t elepho nes. Dir ected Ca ll Picku p T o answer a call that is[...]

Hunt Grou ps and Callin g Groups 65 Hunt Gr oups and Callin g Groups Y o ur admi nistrator ca n establ ish inform al “ cal l ce nte rs ” so that incoming calls can be dir ected to severa l phones. Hunt Groups Incoming calls r ing to one member of the hu nt gr oup. If that mem ber ’ s telep hone is in u se, o r if that me mber does not answer [...]

66 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Hunt gr oups can be stati c or dyna mic. ■ If yo u ar e in a static h unt gr oup, yo u ar e always p art o f tha t gr oup along with the o ther gr oup member s. ■ If you ar e in a dynamic hunt group, you must log in to the group to be part of it. T o log in t o a dynamic hunt gr oup us[...]

Hunt Grou ps and Callin g Groups 67 T o log out of a dynam ic hunt gr oup using the NetSet util ity: 1 Log in to the NetSet ut ili ty . 2 Select User Information > Hunt Groups . 3 Click o n the 3- digi t extensi on numb e r of the hunt gr oup you ar e logging out of. 4 T ype th e hunt gr oup passwor d in the Passwor d text box. 5 Click Log Out ,[...]

68 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM T o view the l ist of us ers that belon g to a gr oup: 1 Sele ct a g rou p. 2 Click Details. If you hav e logged in t o a dynamic hun t group and do not answer a call when it r ings on yo ur telep hone, the syst em logs you o ut. Calls t hat come in t o your tel ep hone through you r exten[...]

Paging 69 To p a r k a c a l l : 1 While you ar e on a call, pre ss Featur e button an d 444 , or press t he Access bu tton ass igne d to Ca ll Park . 2 Use the tel ephone key pad to dial a Call Park extensi on fr om the list shown in Ta b l e 8 . If yo u select a Cal l Par k extensi on th at is alr eady in use, the d isplay p anel disp lays Park C[...]

70 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Exter n al Pag ing If your locati on has a pagi ng amplifier and s peaker sy stem connect ed to the NBX system, you can broa dcast a message over the speakers. To p a g e e x t e r n a l l y : 1 Pick up the han d set. 2 Dial the External Pag ing e xtensi on sh own i n Ta b l e 9 . 3 Speak [...]

Dialing a Ca ll to a Remote Of fice 71 Dialing a Call to a Remote Office (NBX 1 00 and Su perSt ack 3 NBX) The NBX 100 and Sup er Stack 3 NBX Networ ked T elephony Solu tion s pr ov ide options tha t allo w us ers to dial calls betw een sites that ar e separated geograph ically but that ar e linked by a Wide Area Ne twork (W AN) connectio n. T wo t[...]

72 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM pr events conf licts bet ween the r emote extensio n number a nd an id entical exte nsion nu mber at the l ocal site ( Chicago) . Figure 12 Using Site Codes to Dia l Remote Offices Bridged Exten sio ns (NBX B usiness T ele phones only) Wit h a bridge d extensi on , butt ons and s tatus lig[...]

Delay ed R i ngin g 73 Delayed Ringing (NBX Business T el ephones only) The Delay ed Ring ing feature pr events a teleph one on a shar ed line fr om ringing on a sp ecific t e l ephone until the i ncoming call r ings o n anothe r tel ephone a speci fied nu mber of times first. Example: ■ A telep hone exten sion is pr ogrammed t o appear on a mana[...]

74 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Using a Pers onal Speed Di al Y ou can configur e a personal speed dia l in the Net Set utili ty to dial a numbe r in pulse di al mode and then to switch to DT MF . Y ou can al so includ e the digits tha t you want t he s ystem to di al after switc hing to DTMF . Use the left carat charact[...]

8 A TTENDANT C ONSOLES The NB X 11 05 Attendant Consol e and th e NBX Comp lement Attendan t Software (CAS) applica tion enable a r eceptionist t o handle hi gh call volumes eff i ciently . Although r ecept i onists primari ly use t he At tendan t Console and CAS, t hey can be use d by busy sales re pr esentatives and others who re ceive a high vol[...]

76 C HAPTER 8: A TTENDANT C ONSO LES NBX 1105 Att endan t Console The NBX 11 05 Attendant Co nsole has 50 Acces s buttons , each of which can handl e two as s ignments, for to tal fun ctional ity of 10 0 butto ns. The button s supp ort the same functi ons an d hav e the same b ehavio r as the 12 Access button s on the NBX Busin ess T elephone. See [...]

NBX 1105 Attendant Co nsole 77 Figure 13 Attenda nt Co nsole 1 Access buttons with LEDs — An indicato r light next to eac h butto n shows whethe r the li ne i s avai la ble or in use an d whi ch assi gned f eatu r es ar e enabl ed. For detai ls of but ton stat us , see Ta b l e 5 in Chapter 2 . 2L a b e l s — Y ou can print la bels for your con[...]

78 C HAPTER 8: A TTENDANT C ONSO LES 3 Shift button — Enables you to to ggle between t he t wo sets of Acces s buttons on the conso le. Press Shi ft but ton fo r Access bu ttons 1 thr ough 50, and the n press Shift but ton ag ain for A ccess b uttons 51 t hr ough 100. 4 T ra nsfer button — Enable s you to send a call to anothe r telephone. For [...]

Complement Atten dant Software 79 Ta b l e 1 1 describes C ompl ement Att endant So f tware buttons and keybo a r d shortc ut s to f unct ion s on the Ac tion menu. Last Tab Sor ts th e list o f user s in alph abeti cal or der by last name. Department Tab Sorts the dire ctory by the user de partment. Hidden T ab Hides entries in the NBX directo ry [...]

80 C HAPTER 8: A TTENDANT C ONSO LES Mana ging Ca lls T o ma nage inc oming call s using the Co mplemen t Att endant Software , clic k th e buttons at the bot tom of the scr een, as descri be d here: 1 Sele ct a sort meth od by clicking on the appr opriate tab. For exampl e, to select a us er by last name, cl ick on the Las t tab. 2 Click on the us[...]

9 T ELEPHONE I NSTALLATION , M AINTENANCE , AND T R OUBLESHOOTING This chapte r covers the fol lowing to pics: ■ Connecti ng the T elephone ■ Moving Y our T elephone ■ Swapping T elephones ■ Cleani ng Y our T elep hone ■ T roubl eshootin g Possible Pr oblems[...]

82 C HAPTER 9: T ELEPHONE I NSTAL LATION , M AINTENANCE , AND T ROUBLESHOOTING Connec tin g the T elephon e The underside of the NBX Bu siness T elepho ne is sh own in Figure 14 . Figure 14 Underside of the NBX Model 1102 Business T elephone The under side of the NBX Bu sines s T elepho ne include s: 1 Handse t cor d (connect s to the h andset) 2 C[...]

Connec ting th e Telep hone 83 Attaching and Adjusting the Support Bra cke t The NBX Model 1102 B us iness T elephone has a s upport b r acket t ha t you can attach to the telep hone ’ s undersi de in low pr ofile, high pr ofile, or wall mo unt po sitions. T abs on the un dersi de slip i nt o slots on the brac ket, and the op posite mounti ng poi[...]

84 C HAPTER 9: T ELEPHONE I NSTAL LATION , M AINTENANCE , AND T ROUBLESHOOTING W a ll-M ount Po s itio n T o mount t he Mo del 1102 T elepho ne on a wall, pu ll and twi st the knob on the u nderside of the phone 90 deg rees ( Figu re 16 ) so th at the sprin g- loaded peg p rojects ou t on the top of the phone (Item 1 in Figure 1 7 ). Figure 16 Knob[...]

Moving Yo ur Telephone 85 Moving Y o ur T elephon e All NBX tel ephone s have the A utomatic T elephon e Rel o cation feat ur e. Each tel ephone has a uni que “ addr ess. ” Y ou can move your tele phone t o anothe r loca tion, conne ct it to a ny Ethernet ja ck on t he L AN, an d stil l mainta in all of yo ur personal ized f eatur es, speed dia[...]

86 C HAPTER 9: T ELEPHONE I NSTAL LATION , M AINTENANCE , AND T ROUBLESHOOTING My teleph one has “ lock ed up. ” Yo ur telephone has lost the connec tion to the system. Remove the Ether net cord from the jack, the n re-insert it i nto the jack. Wai t a few se conds. If the telepho ne disp lay pan el stil l appear s to be locked, disconn ect the[...]

Trou bleshoo ting Pos sible Problems 87 My telephone is not forward ing my incomi n g calls to my vo ice ma ilbox . Start the NetSet utility and verify that Forward to Voi ce Mail is select ed as you r call forwa rding path. For details , see “ Creating Your Ca ll Fo rward Pa th ” in Chapter 5. On my NBX Bus iness Te lephone , I added a one-to [...]

88 C HAPTER 9: T ELEPHONE I NSTAL LATION , M AINTENANCE , AND T ROUBLESHOOTING[...]

A F EATUR E C ODES AND P AGIN G C ODES Y our NBX Networke d T elephony Solu tion pr ovides a wide range of featur es and options that ar e accessible fr o m the Access butt on s, or you can activ ate the feat ur es by pr essing Fe atur e button on your t elepho ne and then diali ng t he appr opriate cod e list ed i n the tables bel ow . Feat ur e C[...]

90 A PPENDIX A: F EA TU RE C OD ES AND P AGING C ODES Feat ur e Codes f or Outbou nd C alls T able 14 Feature Codes - Managing Outbound T elephone Calls Feat ure Descri ption Press Feature Code Button And then: Account Cod es Track ca lls made t o client s or accounts 888 Dial the accoun t code, p ress # , and t hen di al the telep hone numb er. Ca[...]

Featu re Code s for I ncomin g Call s 91 Feat ur e Codes f or Inco ming Cal ls T able 15 Feature Codes - Managing Incoming T elephone Calls Featu re Description Pres s Feature Code Button And then: Call Park Plac e a ca ll o n hold s o that it can be p icked up from another telepho ne on y our NBX sys tem 444 ■ On an NBX 100 system, the default e[...]

92 A PPENDIX A: F EA TU RE C OD ES AND P AGING C ODES Paging Co d es U s e the Pagin g featur e to make an announ cemen t over your public addr ess system, over NBX Business T elephones, or both. After you dial the paging code, as s hown in Ta b l e 1 6 , speak into your telep hone handset , and then hang u p. Do not pres s the Featur e butt on pri[...]

I NDEX 93 I NDEX A access buttons attendan t consol e 76, 77 Basic T eleph one 26 Busine ss T elephone 19 Account Code s 62, 90 Acroba t Read er 50, 7 7 administrator , definition 8 Adobe Softw are 50, 77 All Ports Busy m essage 86 announc emen ts, br oadcas ting 69 answe ring calls 42 attendan t consol e 75, 76 access bu ttons 77 Automatic T eleph[...]

94 I NDEX D Delaye d Ringing 73 dial co des external pa ging 69 internal pagi ng 69 simu ltan eous p agi ng 69 dial tone 85 dial ing call s 40 re dial 42 release w ith he adset 58 switchin g fr om Puls e to T one 7 3 Direct Mail T ransfer button on a ttendant cons ole 78 button on Bu siness T elephone 21 featur e code 91 overvi ew 45 Dir ected Call[...]

I NDEX 95 I icons, status o n Basic T elephon e 25 incom ing call s answ erin g 42 calling gr oups 65 hunt gr oups 65 on a Basic T elephone 26 transferring 44 infrare d port 20 install ing pho nes 81 interc om 20 Internal Caller ID 62 internal name di re ctory 41 Int ernal Pag ing dial cod e 69, 92 overvi ew 70 internal tele phone call s, diali ng [...]

96 I NDEX P pager , off-site noti fication 54 paging br oadcasti ng over telepho ne spea kers 70 overvi ew 69 using a publi c addr ess sy stem 70 Paging Co des, s ummary 92 Palm in tegrati on 57 park ing a call 68 passwo rds changi ng in voi c e mail 28 creating fo r v oice mail 12 NetSet util ity 14 security tips 29 Pers onal Gr eetin gs, voice ma[...]

I NDEX 97 T tabs, Complement Attendant Softwar e screens 78 telep hone b racke t 83 telephon e icons on Basi c T elephone 26 telephon e mainte nance 81 telephone, ri nger tone 50 telephon es cleani ng 85 connec ting 8 2 moving 85 mov ing an d swap pin g 85 terms, commonly used 8 T oggle button 26 toll calls, pr eventing others fr om dialing 5 6 ton[...]

98 I NDEX[...]