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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of 3Com NETBuilder II, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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Unfortunately, only a few customers devote their time to read an instruction of 3Com NETBuilder II. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of 3Com NETBuilder II should contain:
- informations concerning technical data of 3Com NETBuilder II
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- rules of operation, control and maintenance of the 3Com NETBuilder II item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of 3Com NETBuilder II alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of 3Com NETBuilder II, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the 3Com service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of 3Com NETBuilder II.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the 3Com NETBuilder II item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
NETBuilder II ® HSSI Module Installation Guide A member of the NETBuilder ® family For 3Com User Group Inf ormation 1-800-NET -3Com or y our local 3Com office Manual Part No. 09-0489-000 Published January , 1994. Printed in the U.S.A. THE PRESIDENT S ENV IRONM ENT CONSER V A TION C H ALLENG E AW A R D AND 19 9 2[...]
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Page 2
ii 3Com Corporation 5400 Bayfront Plaza Santa Clara California 95052-8145 © 3Com Corporation, 1994. All rights reserved. No part of this manual may be reproduced in any form or by an y means or used to make any deri vati ve work (such as translation, transformation, or adaptation) without permission from 3Com Corporation. 3Com Corporation reserves[...]
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Page 3
v Bef ore Y ou Begin This guide describes ho w to install, cable, maintain, and troubleshoot the High-Speed Serial Interface (HSSI) module for the NETBuilder II ® base system. The information in this guide applies to the NETBuilder II 4-slot chassis and the NETBuilder II 8-slot chassis. For more information about the NETBuilder II base system inst[...]
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Page 4
vi Special Messages A special format indicates notes, cautions, and warnings. These messages are defined as follo ws. NO TE: Notes call attention to important featur es or instructions. CA UTION: Cautions contain dir ections that you must follow to avoid immediate system damage or loss of data. W ARNING: W arnings contain dir ections that you must[...]
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Page 5
Chapter 1 Installation This chapter describes ho w to install the HSSI module into the NETBuilder II ® base system. The HSSI module provides a single serial interf ace for a W AN connection in the NETBuilder II base system. It supports transmission rates up to OC1, including E3, T3, and sub-rates. NO TE: The HSSI module must be used with NETBuilde[...]
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Page 6
1-2 Installation Before Installing the HSSI Module 3. V erify that you ha ve recei ved all the contents. When you purchase the HSSI module, you recei ve the follo wing: ■ HSSI module ■ NETBuilder II HSSI Module Installation Guide If an item is missing from an undamaged carton, contact your network supplier to secure a replacement. 4. Write down[...]
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Page 7
Installation 1-3 Installing the HSSI Module Installing the HSSI Module Use this procedure to install the HSSI module into the NETBuilder II base system. Y ou will need a small flathead scre wdriv er . NO TE: Ther e ar e two versions of the NETBuilder II 4-slot and 8-slot chassis. The older , single- wide versions of the NETBuilder II 4-slot and 8-[...]
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Page 8
1-4 Installation Installing the HSSI Module 3. Insert the HSSI module into an uncover ed I/O slot. Make sure the flipper ejector(s) are in an open position. W ith the connector end to ward the backplane and the board facing up (check that the labels on the connector/LED panel are right side up), grasp the left and right sides of the panel and fit[...]
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Page 9
Installation 1-5 Installing the HSSI Module Cabling the HSSI Module f or Network Connection A SCSI-type cable connects the HSSI Module DTE connector to a Data Service Unit (DSU). T able 1-1 describes the connectors. T able 1-2 describes the pin assignments. 3Com recommends using minimum lengths of this cable, especially if you plan to use these ser[...]
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Page 10
1-6 Installation Installing the HSSI Module CA UTION: Connections between 3Com equipment and other equipment and peripherals must be made using shielded cables in or der to maintain compliance with FCC, and other agency radio fr equency emissions limits. All inter connection cables should be equipped with shielded connectors. The backshells of thes[...]
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Page 11
Chapter 2 T r oubleshooting and Maintenance This chapter describes ho w to troubleshoot and maintain the HSSI module. If you are unable to resolve a problem with your HSSI module, you will need to contact a customer service representati ve. Refer to Appendix C, “T echnical Support, ” for information about who to contact in your area. T r oubles[...]
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Page 12
2-2 Troubleshooting and Maintenance Maintaining the HSSI Module Replacing the HSSI Module If any component in the HSSI module f ails, you will need to replace the entire module. The HSSI module can be hot-swapped, which means that you can safely remo ve and install a ne w one without turning of f or rebooting the NETBuilder base system. T o perform[...]
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Page 13
Appendix A HSSI Module Components This appendix describes the HSSI module components and gi ves the specifications of the board. The follo wing figures sho w the major components and the connector/LED panel. LEDs The follo wing table explains the states of the three LEDs. T able A-1. LED states LED Normal Behavior Color Indicates TX on green pack[...]
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Page 14
A-2 HSSI Module Components Connectors Connectors There are 4 connectors on the HSSI module. Specifications The follo wing table lists the physical dimensions of the HSSI module. The follo wing table lists the maximum current consumption of the HSSI module T able A-2. HSSI Module Connectors Location Connector Number of pins Purpose Backplane Connec[...]
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Page 15
Appendix B Displa ying the MA C Address After you hav e installed the HSSI module, use this procedure to display the MA C address. This method of accessing the monitor can be done only from the bridge/router software. T o find out about other methods of accessing the monitor utility , refer to the NETBuilder Family Bridge/Router Guide . NO TE: Usi[...]
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Page 16
B-2 Displaying the MAC Address 5. When y ou are finished with the display of I/O module inf ormation, type G. This will exit the monitor mode and return you to the bridge/router softw are interface.[...]
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Page 17
Appendix C T echnical Suppor t 3Com provides easy access to technical support information through a v ariety of services. This appendix describes these services. A utomated F ax Service 3Com’ s interacti ve f ax service, 3ComFacts SM , provides technical information on 3Com products 24 hours a day , sev en days a week. T o access this service, di[...]
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Page 18
C-2 Technical Support 3Com Documentation on CD-ROM Adapter -Specific Bulletin Board System (BBS) This pri vate BBS, called CardBoard SM , contains patches and dri vers for 3Com adapter products, as well as technical articles. T o access CardBoard, call the CardBoard telephone number nearest to your location: France (33) (1) 69 86 69 54 Modem set u[...]
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Page 19
Technical Support C-3 Additional Technical Support Services contact your nearest 3Com sales of fice. T o find the 3Com sales of fice nearest you, call 1-800-NET3Com (638-3266). Before Contacting Y our Netw ork Supplier Before you talk to your network supplier , make sure that you ha ve detailed information about the problem, including: ■ A com[...]
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Page 20
C-4 Technical Support Additional Technical Support Services ■ Failure symptoms with diagnostic error messages, if applicable ■ Proof of purchase for warranty repairs If you send a product to 3Com for repair without an RMA number displayed clearly on the outside of the box, it will be returned to you unopened. Paying f or Repairs . Y ou may pay [...]
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Page 21
Technical Support C-5 Additional Technical Support Services ■ Factory repair service ■ Spare parts ■ Software update service Y ou can receiv e information about these programs and services from your authorized 3Com network supplier or directly from 3Com by calling 1-800-NET -3Com or the 3Com sales office nearest you. Eur ope and Africa Autho[...]
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Page 22
C-6 Technical Support Additional Technical Support Services ■ Make sure that the packing list you include with your equipment has the follo wing information on it: – Reference number you assigned to the equipment (for equipment under warranty) – Model, item, or part number – Unit or board serial number (for warranty repairs only) – Proof [...]