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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of 8x8 BPG510, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of 8x8 BPG510 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of 8x8 BPG510. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of 8x8 BPG510 should contain:
- informations concerning technical data of 8x8 BPG510
- name of the manufacturer and a year of construction of the 8x8 BPG510 item
- rules of operation, control and maintenance of the 8x8 BPG510 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of 8x8 BPG510 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of 8x8 BPG510, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the 8x8 service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of 8x8 BPG510.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the 8x8 BPG510 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Broadband Phone Gateway BPG510 Technical Users Guide (Firmware version 0.14.1 and later) Revision 1.0 © 2006, 8x8 Inc.[...]
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Page 2
BPG510 User Interface Guide Table of Contents About your Broadband Phone Gateway (BPG510) ............................................. 4 Opening the BPG510's Configuration Utility ...................................................... 4 Connecting to Your Broadband Modem .............................................................. 6 Setting[...]
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Page 3
BPG510 User Interface Guide About your Broadband Phone Gateway (BPG510) FRONT (1) Power – The Power light is solid green when the power is on. (2) Service – The Service light is so lid green when you are authenticated with Packet8 (3) WAN – The WAN light is green to indicate that your modem is connected properly to the Internet. It blinks rap[...]
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Page 4
BPG510 User Interface Guide Opening the BPG510's Configuration Utility Your BPG510 VoIP phone provides a brow ser-based configuration utility. You can configured the phone using the same web browse r you use to surf the Internet. To open your phone's configuration utilit y, follow these instructions: 1. Connect a computer with a web brows[...]
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Page 5
BPG510 User Interface Guide © 8x8 Inc., 2005 Page 5 of 27 If you have any trouble opening the utility, first check the connection between your computer and the BPG510. Then, reboot your computer while it is connected to the BPG510.[...]
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Page 6
BPG510 User Interface Guide Connecting to Your Broadband Modem Setting up with DHCP The BPG510 is configured for use with Dyna mic Host Configurat ion Protocol (DHCP) by default. If your broadband connection uses DHCP, then you simply have to connect your phone's WAN port to your broadband modem and then connect the power on the phone. (See th[...]
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Page 7
BPG510 User Interface Guide Setting up with PPPoE Point to Point Protocol over Ethernet (PPPoE) is often used by DSL broadband providers to connect and authenticate users on their networks. The service provider will give you a user name and password, and usually some additional software you need to run in order to go online. The BPG5 10 can take th[...]
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Page 8
BPG510 User Interface Guide Connecting Local Computers Connecting a single computer If you want to connect a single computer to the Internet through your BPG510, use a standard CAT5 Ethernet cable to connect t he BPG510's LAN port to your computer's Ethernet port. You may have to reboot your computer a fter you connect it to the phone, bu[...]
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Page 9
BPG510 User Interface Guide 5. Under Port Range , enter the first port of the range you want to forward in the first box and the last port of the range in the second bo x. If the service you are supporting only uses one port, enter t he same port number in both boxes. Ports in each range must be consecutive. If your service uses non-consecutive por[...]
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Page 10
BPG510 User Interface Guide CAUTION The BPG510 cannot protect a computer running as a DM Z from malicious access. Any computer running as a DMZ should be running a PC based firewall. Traffic sent to the DMZ is still subject to translation by NAT. This means that applications that are damaged by NAT will still be affected. 1. Open the confi guration[...]
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Page 11
BPG510 User Interface Guide Detailed Screen Reference WAN Menu WAN Status The WAN Status screen displays info rmation about the connection between the BPG510 and the DSL or cable modem. Interface Status ENABLED YES indicates the WAN interface h as b een activated. NO indicates the interface has not been activated. PROTOCO L Displays the protocol th[...]
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Page 12
BPG510 User Interface Guide WAN Configuration The WAN Configuration screen allows you to set the BPG510 to operate with your DSL/cable modem. CAUTION Saving the WAN Configurat ion reboots the BPG510. Device Operating Mode This section allows you to select BPG510 as a switch or a router device. If you connect BPG If you are connecting BPG510 as a cl[...]
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Page 13
BPG510 User Interface Guide G ATE W AY is the IP address of your service provider's router. DNS A DDRESS Enter the IP address of the Domai n Na me System (DNS) server used by your service provider. Use the following format: XXX.XXX.XXX.X PPPoE The WAN PPPoE screen configures the BPG510 to support point-to-point protocol over Ethernet. CAUTION [...]
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Page 14
BPG510 User Interface Guide MAC Cloning The MAC address is a unique hardware addre ss assigned to each Ethernet device. If your provider requires you to have a single MAC address, enter the MAC address that your provider expects. The BPG510 will then transmit all packets as if they originated from that MAC address. LAN Menu LAN Configurati on Page [...]
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Page 15
BPG510 User Interface Guide DHCP Server Configuration The DHCP Server Configurati on screen enables the router to automatically assign IP address to attached computers using t he Dynamic Host Control Protocol. Server Configuration © 8x8 Inc., 2005 Page 15 of 27 Select ENABLED to activate the DHCP server and have the BPG510 assign IP addresses for [...]
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Page 16
BPG510 User Interface Guide Client IP Address Range Enter the range of IP addresses availabl e to local devices. The BPG510 can support 32 IP addresses, and the address range mu st be consecutive numbers between 1 and 255. Client Network Information Domain Name Enter the domain name used by the local LAN, if any. DNS Server 1 & 2 Enter the IP a[...]
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Page 17
BPG510 User Interface Guide © 8x8 Inc., 2005 Page 17 of 27[...]
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Page 18
BPG510 User Interface Guide Router Configuration Dynamic Routing Dynamic routing allows the BPG510 to lear n routing tables from other network devices by means of the Routing Informati on Protocol (RIP). With RIP, network devices can broadcast messages containing information on the status of network connections. RX Mode means we listen to and proce[...]
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Page 19
BPG510 User Interface Guide Gateway IP Enter the IP address of the gateway (i.e., t he next router in the network path) to the destination device. Destination IP Address Enter the IP address of the device you want to configure static routing for. Any Ethernet packets destined for this IP address will be routed according to this configuration. Metri[...]
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Page 20
BPG510 User Interface Guide Reserved Ports The adaptor reserves por ts 5060-5061 and 10000-10015. Port Forwarding to LAN P ORT R AN GE Enter the first and last numbers of t he port range you wan to map to this computer. If you want to forward a si ngle port only, enter the same port number in both spaces. NOTE: Port ranges are co nsecu tive. If you[...]
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Page 21
BPG510 User Interface Guide Filtered LAN IP Addresses Enter the IP addresses you want to block from accessing the Internet connection. Select Both. The computer at the IP address you specif ied will now be blocked from Internet. DMZ Host Configuration If you want to have one computer on your net work receive all un-forwarded data that arrives at yo[...]
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Page 22
BPG510 User Interface Guide SYSTEM Menu Set Security Password New password Enter the password you wan to use for this account. Confirm new password Enter the same password again for confirmation. Localization Page 22 of 27 © 8x8 Inc., 2005 The Localization screen controls the time and place settings.[...]
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Page 23
BPG510 User Interface Guide Country Select the country the BPG510 is currently operating in. NTP Server Enter the Network Time Protocol (NTP) server you want the BPG510 to use to automatically update the date and time settings . If you don't enter an NTP server, the time and date stamp on Caller ID messages may not work correctly. Time Zone Se[...]
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Page 24
BPG510 User Interface Guide uses this information to locate/manage calls during tro uble shooting. A UDIO /RTP S TA TISTIC S Displays RTP/RTCP statistics for the call (e.g. the number and pe rcentage of lost packets, jitter, latency etc.) Error Log The error log screen is used for gathering diagnostic information that could be used later by a Packe[...]
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Page 25
BPG510 User Interface Guide Handset Configuration This section is to configure your connected analog telephone handset to command advanced features. Enable Simple Key Setting Select this setting if you just want to enable simple key setting to your connected handset. Complex Key Settings (Advanced feature commands) Select this setting if you want y[...]
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Page 26
BPG510 User Interface Guide Upgrade Firmware Menu Upgrades will automatically be performed by your BPG510 periodically as upgrades become available. This feature is incl uded to allow packet8 upgrading options for future product enhancement CAUTION The Upgrade Firmware process will reset the unit into the Upgrade Firmware mode. This will terminate [...]
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Page 27
BPG510 User Interface Guide RESET Menu CAUTION! Resetting the system will terminate all network connections and reset your browser connection. Reset and execute Main Application Select this option to reset the BPG510. Reset and Execute Downloader Application Select this option to have the BPG510 re set and automatically go into the Upgrade Firmware[...]