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Aastra Telecom 4.2 manual

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Table of contents for the manual

  • Page 1

    © Ericsson Enterprise AB 1998-2005 All rights reserved. For questions regar ding the product, please contact your Ericsson Enterprise Certified Sales Partner . Also visit us on http://www .ericsson.com/enterprise Ericsson is shaping the future of Mobile and Broadband Internet communications through its contin uous technology leadership. Pro viding[...]

  • Page 2

    MX-ONE Messaging V oice Mail 4. 2 USER GUIDE Copyright © 2008 . Aastra Telecom Sweden AB . All rights reser ved. This document contains proprietar y information which is protected by copyright. No part of this document may be reproduced or transmitted in any for m or b y any means , electronic or mechanical, including photocopying, recording, or b[...]

  • Page 3

    User Guide MX-ONE Messaging Voice Ma il 4.2 Telephone User Interfacee 1 Contents Page Table of Contents ................. .............. .............. ............ ............. 1 Welcome ............. .............. ............ .............. .............. .............. .. 2 How to use this Guide ..................... ............... .........[...]

  • Page 4

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 2 Welcome to MX-ONE Messaging Voice Mail, the unified messaging application from Aastra . With Messaging Voice Mail, you can access and manage all you r messages - voice, fax, and e-mail - in a single telephone call. This user guide introduces the advanced messaging fetures of M[...]

  • Page 5

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 3 How to use this Guide To use this guide, find the procedure you want in the Table of Contents. The first part of each section contains general information about the features available. The next pages show the keystrokes for each feature. To quickly use a feature, follow the pa[...]

  • Page 6

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 4 General Inform ation The Messaging Voice Mail Telephone User Interface allows you to manage t he following message ty pes: •V o i c e •F a x •E - m a i l Note: Fax and e-mail are optional featur es whi ch may not be avai lable o n your system or to all users on the syste[...]

  • Page 7

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 5 Introduction to the Telephone User Interface The Messaging Voice Mail Telephone User Interface offers several additional features. Separate message queues, the ability to access messages by type and urgency, and group processing are just a few of the powerful and time-saving f[...]

  • Page 8

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 6 • Listen to your incoming e-mail text message as Messaging Voice Mail read s them to you over the telephone using text-to-sp eech conversion. Use the same playback functions of voice mail includ ing start/ stop/resume, backup, advance, control the speed and volume of message[...]

  • Page 9

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 7 Getting Started Getting S tarted Messaging Voice Mail can automatically guide new users through the process of setting up t heir mailboxes. However, if you are not guided through this process, fol low these steps to record your name and personal greeting and set your security [...]

  • Page 10

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 8 Enter your security code The first time you access your ma ilbox, your security code may be set to the system default security code. If the setup tutorial is config ured for your mailbox, you will be automatically walked throu gh changing your security code and recording your [...]

  • Page 11

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 9 Getting Started Confirm the new security code by entering it again and press Messaging V oice Mail tells you that your securi ty code has been changed. S tep 2. Record your name to id entify your mailbox Having changed your security code you will be ret urned to the Personal O[...]

  • Page 12

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 10 S tep 3. Record gr eet ings for your mailbox Messaging V oi ce Mail lets you have two different in-off ice greetings: • Standard greeting - when you are in the office but away from your de sk . • Busy greeting - when you are on the telephone. Having recorded your name you[...]

  • Page 13

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 11 Getting Started Options: After recording you r greeting, you can: Press to review your gr eeting Press to delete your gr eeting and start over When satisfied, press to save the recording Press to cancel and exit to the Personal Options menu, withou t saving the r ecording Onc[...]

  • Page 14

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 12 Handle Incoming Messages Each time you access your mailbox, Messaging Voic e Mail tells you how many new and saved messages yo u have. There are a number of options to choose from when handling these messages. For example, you can: • Listen to voi ce mes sages, voi ce comme[...]

  • Page 15

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 13 Message Handling Press to access e-mail messages Press to access messages from outside callers Press to access messages from a specific mailbox Press to access all messages Options: Once you have selected the type of message to be accessed you can perform a number of actions [...]

  • Page 16

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 14 Pre ss to save the message for futur e r eference Keep in mind your system’ s message retention time limit. Press to r eview the message again Press to skip to the next message Press to r eply while listening to the message • Record a repl y to the sender by pressing 2 or[...]

  • Page 17

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 15 Message Handling Access selected messages Access your subscriber mailbox Press to access selected messages Options: Choose one o f the followin g options: Press to listen to the selected messages While listening to the selected messages you can perform a num ber of actions on[...]

  • Page 18

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 16 Create New Messages You can quickly create (record) and send a message to one or more subscribers with a fe w simple steps. A number of options let you control your recording session and your message’s delivery. For example you can: • Create and send a new voi ce me ssage[...]

  • Page 19

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 17 Message Handling When reviewing your message you can back up through the message in 5-second increments. Press to delete the message you ar e recording and start again Press to send your message T o send the message to more than one person follow the voice instructions. Press[...]

  • Page 20

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 18 Forward to a Fax Machine (Fax Number) Printing an e-mail or fax message on a fax machine You can print an e-mail or fa x message by forw arding it to a fax machine. Messaging Voice Mail all ows you to print at any time and at any fax machine. However, to use this feature, you[...]

  • Page 21

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 19 Entering your extension or telephone numb er identifies your fax. Press to confirm that the number is corr ect To print an e-mail message (continued): When prompted to r ecord an introdu ction, press to print your message Note: Y ou should not recor d an introduction when for[...]

  • Page 22

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 20 Message Handling Customize Y our Mailbox Messaging Voice Mail provides a number of features that let you customize the way your mai lbox works. You can use these PhoneManager features at any time to m odify your mailbox so that it meets your changing needs. For example: • I[...]

  • Page 23

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 21 Message Handling • Out-of-office greeting - If you wi ll be out of the office for a period of time, it is often cust omary to change your greeting to let callers know. Many people sp end a fair amount of time getting thei r standard greeting to sound just the way they want [...]

  • Page 24

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 22 Accessing the Personal Options Access your subscriber mailbox Press to access the PhoneManager Press to access the Personal Options Personal Options: Messaging Voice Mail provides voice instructions to guide you thro ugh th ese features. Press to change your message notificat[...]

  • Page 25

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 23 Message Handling Press to record your personal gr eetings Y our personal greetings let callers know that they have reached the correct mailbox. Messaging V oice Mail lets you have three different greetings: busy , standard, and out-o f- office. • To record your busy greetin[...]

  • Page 26

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 24 Press to change Short Message Service (SMS) notificatio n SMS notification provides informative text messages about new messages on the disp lay of your mobile phone or pager . Based on how your mailbox is set up, you can be no tified of new urgent messages, all new voice mes[...]

  • Page 27

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 25 Message Handling Press t o change automatic message forwarding Messaging V oice Mail tells you if this feature is on or of f. Y ou can change the status of th is feature or edit its setup by pressing 3. Messaging V oice Mail asks you for the m ailbox to which you want message[...]

  • Page 28

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 26 Automated Attendant Options: Messaging Voice Mail provides voice instructions to guide you through th ese features. Note: The automated attendant featur es may be r estricted or not available. Check with the system administrator . Pre ss to change call screening Call screenin[...]

  • Page 29

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 27 Message Handling Press to access diverted call process ing Certain telephone systems support the ability to provide callers with informa tive messages about your schedule when you are not available to answer t he teleph one. Depend ing on the diversion number you enter , yo u[...]

  • Page 30

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 28 Other Features Y ou May Have Messaging Voice Mail offers additional features th at your company may have purchased. This section introduces thes e features so you can understan d what they mean to your messaging activities. Before using any of these feat ures, check with the [...]

  • Page 31

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 29 Other Features • Reply to an e-mail message with a voice mes sage. You can reply to an e-mail even if it was sent from someone outside of your company. The message sender recieves the e-mail with an attach ed voice message (WAV file), which can be played by an y comp uter e[...]

  • Page 32

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 30 Networking With Networking you can send and receive voice messages to and from other offices. If your company has branch offices, you can communicate with subscribers in these remote sites as easily as you do with subscribers in you r own office. V oice Intercept Messaging (V[...]

  • Page 33

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 31 Useful Hints Tips for Handling Incoming Messages Change message volume to hear messages better . While listening to a message, you might find it difficult to hear the pe rson’ s voice – it might be too loud or soft for comfortable listening. Y ou can pause the message dur[...]

  • Page 34

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 32 If you mistakenly delete a message, retrieve it befor e exiting your mailbox. Press * one keypress at a time until you hear the main menu to your subscriber ma ilbox. Press 7 to retrieve deleted messages and follow the commands to locate the message you want to keep. Deleted [...]

  • Page 35

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 33 Useful Hints Be aware that Messaging V oice Mail does not save messages indefinitely . Messages stored in your mailbox fo r a set period of days will be autom atically erased . Y ou will be notifi ed when you first log on if any messages are schedu led for automatic deletion.[...]

  • Page 36

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 34 Add introductory comments when forwarding a message to another voice ma il user , such as “I’m forw ar ding a message fr om so-and-so....” This ”frames” the forwarded message, providing a context for the recipient. W ithout an introducti on the reciever may misinter[...]

  • Page 37

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 35 Useful Hints Consider recording your standard gr eeting each day . Doing this conveys to your callers that you closely m anage your mailbox and access your voice mail daily . Sample standard greeting changed daily: “Y ou h ave r eached <your name> on <day and date&[...]

  • Page 38

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 36 Using Shortcut Keys and Buttons T ype ahead key sequences for quick access. Once you become famil iar with the functions you use most often, you can quickly access them by entering the key sequences without waiting for the voice instructions. This is called typing ahea d . Pr[...]

  • Page 39

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 37 Page Access select ed messages . ........... ........... ...... 15 Access your subscriber ma ilbox ........ ............. 7 Accessi ng the automated attendant options . 25 Accessing the messaging opti ons .. ........... .... 24 Accessing the personal options .... ........ ...[...]

  • Page 40

    User Guide MX-ONE Messaging Voice Ma il 4. 2 Telephone User Interfacee 38[...]

  • Page 41

    MX-ONE™ Messaging V oice Mail 4.1 T elephone User Interface Quick Reference Card The Shor t Message Ser vice (SMS) support in MX-ONE Messaging V oice Mail provides text message notification about new messages in your subscriber mailbox to your mobile phone or pager . When SMS support is enabled, your mobile telephone displays a text description f[...]

  • Page 42

    MX-ONE™ Messaging V oice Mail 4.1 T elephone User Interface Quick Reference Card The Shor t Message Ser vice (SMS) support in MX-ONE Messaging V oice Mail provides text message notification about new messages in your subscriber mailbox to your mobile phone or pager . When SMS support is enabled, your mobile telephone displays a text description f[...]

  • Page 43

    MX-ONE™ Messaging V oice Mail 4.1 T elephone User Interface Quick Reference Card The Shor t Message Ser vice (SMS) support in MX-ONE Messaging V oice Mail provides text message notification about new messages in your subscriber mailbox to your mobile phone or pager . When SMS support is enabled, your mobile telephone displays a text description f[...]

  • Page 44

    T o access your MX-ONE Messaging V oice Mail subscriber mailbox: 1. Enter the MX-ONE Messaging V oice Mail inter nal or external tele phone number: Internal Number ............................................... Exter nal Number ........................................................... 2. Enter any other keys that y our system requires: .........[...]

  • Page 45

    T o access your MX-ONE Messaging V oice Mail subscriber mailbox: 1. Enter the MX-ONE Messaging V oice Mail inter nal or external tele phone number: Internal Number ............................................... Exter nal Number ........................................................... 2. Enter any other keys that y our system requires: .........[...]

  • Page 46

    MX-ONE™ Messaging V oice Mail 4.1 T elephone User Interface User Guide OB40_TUI_guide_cover_EN.qxp 23/6/05 4:45 pm Page 1 © Aastra Telecom Sweden AB 2008 All rights reserved . For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Also visit us on http://www.aastra.com 1/LZT 108 7410/ EN R 2 A[...]