Aastra 480i manual

480i SIP IP PHONE Release 1.4 41-000098-00-08 User Guide[...]

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from un authorized and/or unlawful use. While every effor t has been m ade to ensure acc uracy, Aa stra Telecom will not be liable for technical or editorial errors or omissions cont ained withi n this documenta tion. Th e informat ion c ontained in [...]

480i IP Phone User Gu id e iii SOFTW ARE LICENSE A GREEMENT Aastra Telecom Inc., hereinafter known as "Seller", gr ants to Cu stomer a personal, worldw ide, non-tran sferable, non-sublicenseable an d non-exclu - sive, restricted u se license to use Software in object f orm solely with the Equipment for which the Software was intended . Th[...]

[...]

Table of Contents v Table of Content s About this Guide ........ ............ ...... 1 Docume ntation ........... ............ ..... . 1 Intr odu ction ........... ........... ........... . 1 Phone Fea ture s ........ ...... ...... ..... . 1 General Req uire ments .... ...... ..... . 1 Insta lla tio n a nd Setu p............ ..... . 2 Getting Sta r[...]

[...]

480i IP Phone User Gu id e 1 About this Guide About th is Guide This guide explains how to use the basi c feat ures of your new 48 0i phone. Not all features listed are available by defau lt. Conta ct your system or networ k adminis trator to find out w hich featur es and services are available to yo u on your system. Your system administrator has [...]

2 480i I P Phone User Guide Introduction • The I P phone must b e config - ured for a sp ecific typ e of proto- col to use. (TFTP is en abled by de fau lt) . Yo u ca n con fig ure the followin g proto cols o n the I P phone: - TFTP (Trivial File Transfer Pr otoc ol) - FTP (F ile Transfer Pr otocol) - HTTP (Hypertext Transfer Prot oc ol) • A 802[...]

480i IP Phone User Gu id e 3 Getting Started Getting Started When You Fi rst Plug in Your Phone The 480i auto matically begins the startup sequence as soon as it is connecte d. The pho ne goes through this p rocess the fir st time you plu g in y our phone and every time you restart y our phon e. The first screen to display is the Aastra spla sh scr[...]

4 480i I P Phone User Guide Getting Started Network Di sconne cted The " Netw ork Dis connected " prompt appears on the display and the telephon e status light tu rns on when the phone is n ot properly connecte d to the network. The phone also disp lays the de fault time and date of 12:0 0am J an 1 st, 2005 or the equivalent. C heck that [...]

480i IP Phone User Gu id e 5 Customizing Your Phone Customizing You r Phone Setting Your Optio ns Pressing th e % ke y g i ve s yo u a list of co nfigu ration op tions. You can also ch ange these o ptions in your pho ne through the Aastra Web UI. R efer to the Aastra 480i Installation Guide for information on le ss advanced configur ation option s.[...]

6 480i I P Phone User Guide Customizi ng Your Phone Accessin g the Aastra Web UI 1. Open y ou r web brow ser an d enter the pho ne’s IP a ddress or host name into the ad dress field. 2. At the pr ompt, ente r your username and pa ssword and click . Not e: For a user, the defau lt user name is " user " an d th e pass word f ield is le ft[...]

480i IP Phone User Gu id e 7 Using the 480i Phone Using t he 480i Phon e Hard keys Ther e ar e Hard ke ys on your phone, such a s H o l d z , Redial v , Xfer , Icom and C o nf that ar e conf igur ed for the call handling feature s. These keys are s t at i c a nd cannot be rep rogra mmed or cha nged. T hey are lo cated in two differ ent areas on th [...]

8 480i I P Phone User Guide Using the 480i Phone Idle State The Idle State menu appea rs when your pho ne is n ot in us e. Your system administrator can set these softkeys using the configur ation files or the administrative options in the Aastra Web U I. For mo re information on idle state softkey configur ation, co ntact your sy stem admini stra [...]

480i IP Phone User Gu id e 9 Using the 480i Phone Softkeys Your 480 i has 6 s oftkey acc ess buttons, 3 o n either side of the phone’s display. The softkey menus wi ll chan ge depend ing on the p hone’s state, displaying relevant so ftkeys only. Customized So ftkeys The 480i ca n have its softkeys configur ed for any of the following: • line/[...]

10 480i I P Phone User Guide Using the 480i Phone Softk eys a s Line/C all App e aran ces You can customize the softkeys on you r 4 80i phon e to fu ncti on as li ne/ call appearance softkeys. These line/call appearance so ftkeys function in a similar manner to th e 4 line/call appearance hard keys and lig hts on y our ph one. Fo r details on the l[...]

480i IP Phone User Gu id e 11 Using the 480i Phone appearances that can be set up is 8 or 9 (4 line/call appearance a s har d keys and 4 or 5 as softke ys). If all line/call appearances h ave been set up for the same nu mber, a total of 9 lines can be con figur ed. If all l ine/call appearances have been set up b etween tw o different numbers , a t[...]

12 480i I P Phone User Guide Using the 480i Phone indicator on the S upervisor’s phone shows that the worker’ s phone is in us e and busy. On the 480i, the busy an d idle ind ica tors s how on the IP p hon e screen display next to the softke y programmed for BL F functionality. When the monitored user is idl e, an icon wi th the han dset on-hoo[...]

480i IP Phone User Gu id e 13 Using the 480i Phone services. The pho ne performs a n HTTP GET on the URI created by your system administrator. You can set the following param eter s for object re ques ts: • xml application URI • xml application title The xml application URI is the application you are loading into the IP phon e. You mu st get th[...]

14 480i I P Phone User Guide Using the 480i Phone The IP phon e idle screen condenses the softkeys. For example, if you set soft key 12 a s the following: Type : speedial Label : Voicemail Va lue *89 State : outgoing then softk ey 12 appear s in position 1 if no other softkeys are set. A softkey type of "emp ty" does not display on th e i[...]

480i IP Phone User Gu id e 15 Making Calls Making Calls Depending upon h ow you ha ve set the Live DialPad opt ion in your phone, your phone will either dial the digits as soon as they are pressed or collect the digits on the screen before dialing. See the section “ Cus tomi zin g your p hone ” in the Aastra 480i Installation Guide for m ore in[...]

16 480i I P Phone User Guide Making Calls Using a Headset The 480i accepts he adsets through the modular R J22 jack on the back of the phone. Contact yo ur telephone equipmen t retailer or dis tribut or t o pu rchase a compatible headset. Customers should read and observe a ll safety recommendati ons conta ined in headset operating guides whe n usi[...]

480i IP Phone User Gu id e 17 Making Calls Us ing t he Ic om K ey To interco m another extensi on on the system: 1. Press the ] . 2. Ente r the extension num ber of the pers on you w ish to in tercom or t he BLF softkey for that extension. 3. Af ter a beep to ne, yo ur pho ne will automatically conn ect with the remote extension an d you can speak [...]

18 480i I P Phone User Guide Making Calls Redial Press the v button to automatically dial the most recently dialed number y ou wer e connecte d to that was dialed from the phon e. Not e: Your syst em admin istr ator can set yo ur r edia l ke y to spe edi al a spe cific num ber. Contac t your system administra tor for more inf orm atio n. Mute Press[...]

480i IP Phone User Gu id e 19 Handling Calls Handling Calls When you are con nected to a ca ll, you c an u se th e ha rd ke ys o n the phon e to transf er, con ference or place a call on h old. Placin g a Call on Hold When you place a call o n hold, only you r phon e can r etrieve th e call. To place a call on hold: 1. Connect to the call (if no t [...]

20 480i I P Phone User Guide Handling Calls To transfer a call to another extension : 1. Connect to th e call yo u wish to t ransfer (if not a lready con nect ed ). 2. Press the . button. 3. Enter the extension nu mber of the pers on you w ish to transfer the call to. 4. If you do no t wish to trans fer the call, place the handset back on ho ok or [...]

480i IP Phone User Gu id e 21 Handling Calls 5. If you do no t wish to add th e new par ty t o th e conf er enc e, press the N button w hile connected to this new call. Th is disconnec ts the new party, leaving the original ca ll on hold. To go back to the original call, press the lin e/call appearance button fo r this call. 6. If you wish to a dd [...]

22 480i I P Phone User Guide Handling Calls Call Fo rwarding The call forward ing featur e on the IP phone allows incoming calls to be for warded to an other destination. The phone sends the SIP messag e to the S IP prox y, which th en forwar ds the call to th e assigned dest ination. Call forwarding is disabl ed by default. You can ena ble call fo[...]

480i IP Phone User Gu id e 23 Handling Calls Not e: To dis able call forwar ding in t he Aastr a Web UI, set the mod e to OFF an d remo ve the ph on e num - ber in the " Num ber" fiel d . 3. In t he " Number " field, enter the call forward n umber for which you want y our calls to be call forwarded. 4. In t he " Number of R[...]

24 480i I P Phone User Guide Handling Calls The values you ent er in the Aastra Web UI fo r the Park/P ickup call feature are de pendant o n your type of server . The followin g table provides the valu es you enter for the " Par k Ca ll " and " Pi cku p Parked Call " fields in th e Aastra Web UI. Park/Pic kup Call Server Config [...]

480i IP Phone User Gu id e 25 Handling Calls Park/ Pick u p Pr og ramm able Con figura tion The prog rammabl e method of configur ation creates park a nd pickup s oftkeys or progr ammable keys that you can c onf igure on the IP pho ne s. For the 480i, you can se t a softkey as "Park" o r "Pickup" an d th en: • specify a custom[...]

26 480i I P Phone User Guide Handling Calls Not e: For values to en ter in this fiel d, see th e table "P ark/Pickup Call Server Configu ration Values " on page 24 . 6. In t he " Line " field, select a line for whic h to app ly the Park con- figuration. 7. Pick a softk ey to conf igure for Picking up a call. 8. In t he " La[...]

480i IP Phone User Gu id e 27 Additional Features Additional Features Star Codes All of the main call handling and extension ma nageme nt feature s for your syste m can be se t up as speed dia ls on s oftkey s on your phone. Contact yo ur system admini stra to r for mor e inf or ma ti on . If these h ave no t be en set up , you can dial any star co[...]

28 480i I P Phone User Guide Additional Features Calle rs List The IP phon e has a "Callers List" feature that stor e the name , ph one number, and incremental calls, for each call received by th e phone. You can view, scr oll, a nd del ete line items in the Callers List from the IP phone UI. You can also directly dial fro m a displa yed [...]

480i IP Phone User Gu id e 29 Additional Features Dow nloading the Ca llers Lis t Use the follow ing pro cedure to download the Callers List using the Aastra Web UI. 1. Click on Operation-> Directory . 2. In the C allers List field, click on . A File Download message displays. 3. Click OK . 4. Enter the lo cation on your computer where you want [...]

30 480i I P Phone User Guide Additional Features Directory List The IP p hones have a " Direc tory List " featu re that allows you to store freq uently u sed nu mbers on the phon e. You can also dial directly fro m a directo ry entry. The Directory fe ature also includes a quick-search fe ature that allows you to ent er the first letter t[...]

480i IP Phone User Gu id e 31 Additional Features Using the Dir ector y List Use the followi ng procedu res to access th e Directo ry List . 1. Press x on the phone to display the Servic es menu. or Press the r ke y to enter the Director y Lis t dire ctly. (ski p to ste p 3 ) 2. From th e Se rv ice s menu, select " Dir ectory List ". 3. U[...]

32 480i I P Phone User Guide Additional Features Using Vo icema il 1. Press x on the phone to display the Servic es menu. 2. Selec t " Voicemail ". 3. Use the r and s to scroll through the line items in the Voicemail list. 4. When you have s elect ed a lin e item, press the d / f ha ndsfr ee key, 4 Scroll Right key, or pres s a line softk[...]

480i IP Phone User Gu id e 33 Additional Features Supp ressing DTMF Playb ack A feature on the IP phones allows you to ena ble or disable th e suppres sion of DTMF playba ck when a n umber is d ialed from th e softkeys. When suppr ession of DTMF playback is dis abled, an d you pres s a softkey, the IP phone dials the stored number an d displays eac[...]

34 480i I P Phone User Guide Additional Features Ring Tones and T one Set s You can confi gure ring to nes an d ring ton e sets on the IP phones. Ring Tone s There are several distinct ring tones a user can select from to set on the IP p hones. Yo u ca n enable/ disable these ring tone s on a glob al basis or on a per-line basis. The following tabl[...]

480i IP Phone User Gu id e 35 Additional Features Con figurin g R ing Tone s and Tone S ets Use the followi ng procedu res to configur e ring to nes and to ne sets on the IP phon e . (global configu ration only ) 1. Press % on the p hone to enter the Op tions List. 2. Sele ct Tones . 3. Sele ct Se t Ri ng T one . 4. Select the type o f ring to ne ([...]

36 480i I P Phone User Guide Additional Features Stutte red Di al T one You can enable or disab le the playing of a stuttered dial tone when th ere is a me ssage wa iting on the IP phon e. You can configur e this feature using the Aastra W eb UI . Con figurin g Stu ttered D ial Tone Use the folllowing procedures to configure stutter ed dial tone o [...]

480i IP Phone User Gu id e 37 Language Language Using the IP p hone UI , you c an set the phones to use a spec ific language to displ ay. When you set the language to use on the p hone, all of the display screens (menus, services, options, etc.) display in that language. Valid languages fo r the IP p hones include Engli sh, French , Spani sh, Germa[...]

38 480i I P Phone User Guide Troubleshooting Solutions Troublesho oting Soluti ons Why is my display blank? Ensu re th at pow er is be ing provid ed to your phone. If y our ne twor k d oes not pr ovi de i nlin e power o ver Ethern et, yo u ca n obtain an additio nal accessory, the Aastra PoE (Power over Ethe rnet) inline power supply, to pro vide p[...]

480i IP Phone User Gu id e 39 Troubleshooting Solutions How do I change m y User Pass wor d? You can change the user pas sword from the IP pho ne UI or the Aastr a Web UI. 1. Press % on the p hone to enter the Op tions List. 2. Sele ct Us er Password . 3. Enter the cur rent user pass- word. 4. Enter the new user password. 5. Re-enter the new user p[...]

40 480i I P Phone User Guide Troubleshooting Solutions : 1. Click on Operation-> Reset . 2. Click . 3. Click OK a t the con firmation prompt. Aastra Web UI[...]

480i IP Phone User Gu id e 41 Limited Warranty Limited Warranty Aastra Telecom warrants this product against defec ts and malfuncti ons duri ng a o ne (1) y ear period fr om the da te of original purchase. If th ere is a defect o r malfunction, Aastra T elecom shall, at its option, and as the exclusive remedy, either r epair or r eplace the telepho[...]

42 480i I P Phone User Guide Limited Warranty ship ping cha rge s. Fo r fu rth er information and shipping inst ructi ons ; In North America , con tact our service information nu mber: 1-800 - 574- 161 1. Out s id e N ort h Americ a , contact your sales representative. Not e: Repai rs to t his pr oduct may be made only by the manufa cturer and its [...]

Index Index 480i I P Phon e User Giude Inde x-1 Numerics 480i additional features o f 27 connecte d state 14 customizin g 5 features of 1 finding IP address for 5 hard ke ys 7 id le st at e 8 line settings 7 making cal ls 15 requirements of 1 restar ti ng 4, 39 softkeys 9 sta r c ode s f o r 27 using 7 A Aast ra Web UI accessi ng 6 basic settings 6[...]

Index-2 480i IP Phon e User Giude Index Index P parked calls/pick up park ed cal ls about parked c alls 23 con f igu r ing 24 using o n IP phone 26 R redial 18 redial key 18 requirements 1 restart ing th e IP phone 39 restart ing the ph one 4 restart ing, I P phone 39 ri ng ton e sets 34 ring to nes 34 S services 27 callers list 28 director y list [...]

If you’ve r ead this own er’s manu al and consu lted the Trou blesho oting section and still h ave pr oblems, please vis it our w ebsite at ww w.aastra. com or cal l 1-800 -574-1611 for technical assistance. © Aastr a Telecom I nc.2005 41-000098-00-08[...]