Acer 581TG manual

Acer M3 581T/581TG SERVICE GUIDE[...]

ii Revision History Refer to the table below for th e updates m ade to this M3 581T/581TG service guide. Service guide files and up dates are avail able on the ACER/CSD W ebsite. For more information, go to http://csd.acer .com.tw . Disclaimer The information in this guide is subject to change without no tice. There are no represen tations o r warr[...]

iii /usr/local/bin/fd the /TPH15spool_M program  Computer output (text that repr esen ts information displayed on a computer screen, such as menus, prompts, responses to input, and error messages) are shown in constant width. Example: [01] The server has been stopped  User input (text that represents information en te red by a computer [...]

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i CHAPTER 1 Hardware Specifications Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 System Memory . . . . . . . .[...]

ii Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 BIOS Flash Utilities . . . . . . . . . . . . . . [...]

iii Removing the Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39 LCD Module Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . 3-41 LCD Module Disassembly Flowchart . . . . . . . . . . . . . . . . . . . 3-41 Removing the LCD Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42 Removing the LCD [...]

iv Card Reader Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Thermal Unit Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 HDMI and CRT Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 CD-ROM/DVD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1[...]

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CHAPTER 1 Hardware Specifications[...]

1-2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 System Memory . . . . . . . . . . . . . . . . . . . . . .[...]

1-3 Hard Disk Drive (AVL components) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28 Solid State Drive (AVL components) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29 Super-Multi Drive Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30 LED 15.6” . . . . . . . . . . . . . .[...]

1-4[...]

Hardware S p ecifications and Configurations 1-5 Hardware Specifications and Configurations Features 0 The following is a brief summary of the co mputer ’s many features: Operating System 0  Genuine Wind ows ® 7 Home Premium 64-bit Platform 0  Intel ® Core™ i7-2637M processor (4 MB L3 cache, 1.70 GHz.17W), i5-2467M processor (3 MB[...]

1-6 Hardware S pecifications and Configurations Storage Subsystem 0 Solid state drive 0  mSA T A Type, LF+HF  Multi-Level Cell (MLC) NAND flash  128 GB/256 GB Hard disk drive 0  SA T A T ype, 5400 RPM, 2.5 ", Slim with height of 7.0 mm  320/500 GB 2-in-1 card reader , supporting: 0  Secure Digital™ (SD), S[...]

Hardware S p ecifications and Configurations 1-7 Wireless and networking 0  WLAN:  Acer InviLink™ Npli fy™ 802.1 1b/g/ n Wi-Fi CER TIFIED™  Supporting Acer Sig nalUp™ wireless techno logy  WP AN:  Bluetooth ® 4.0 + HS  LAN:  PCI-E Gigabit Ethernet Privacy Control 0  Tr usted Platform Module(T[...]

1-8 Hardware S pecifications and Configurations Special Keys and Controls 0 Keyboard 0  103-US/104-UK/107-JP keys-layout keyboard with independent standard numeric keypad, international lang uage support T ouchpad 0  Button-less design  Dual-mode touchpad with Media Co nsole / multi- gesture function, supporting tw o-finger scroll[...]

Hardware S p ecifications and Configurations 1-9  Acer USB Charge Manager  Acer Welc ome Cen ter  Adobe Flash Pla yer  Adobe Reader X  Office 2010 Acer edition Security 0  McAfee Family Protection Shortcut  McAfee Internet Security Suite  McAfee Virus Definitions  MyWinLocker Suite  Norton[...]

1-1 0 Hardware S pecifications and Configurations  Humidity (non-conden sing):  Operating: 20% to 80%  Non-operating: 20% to 80%[...]

Hardware S p ecifications and Configurations 1-1 1 Notebook Tour 0 This section provides an over view of th e features and function s of the notebook. Open Top View 0 Figure 1-1. Open T op View T able 1-1. Open T op View No Icon Item Description 1 Microphone Internal microphone for re cording sound. 2 Display screen Also called Liquid-Crystal Displ[...]

1-1 2 Hardware S pecifications and Configurations Closed Front View 0 Figure 1-2. Closed Front Vie w Closed Rear View 0 Figure 1-3. Closed Rear View T able 1-2. Closed Front View No Icon Item Description 1 Power button T urns the computer on and of f. 2 Power indicator Indicates the computer’s power st atus. 3 Battery in dicator Indicates th e co[...]

Hardware S p ecifications and Configurations 1-13 Left View 0 Figure 1-4. Lef t V iew 2 Head phones/ speaker/lin e-ou t jack with S/PDIF support Connects to audio lin e-out devices (e.g., speakers, head phones). 3 USB 2.0 port Connects to USB 2.0 devices (e.g., USB mouse, USB camera). 4 USB 3.0 port Connect s to USB devices. Support s the USB 3.0 ([...]

1-1 4 Hardware S pecifications and Configurations Right View 0 Figure 1-5. Right View 4 Emergency eject hole Ejects the o ptical drive tray when the computer is turned of f. NOTE: Insert a pape r clip to the emergency eject hole to eject the optical dr ive tray when the computer is of f. 5 Multi-in-1 card reader Accepts Secure Digital (SD 3.0) , Mu[...]

Hardware S p ecifications and Configurations 1-15 Base View 0 Figure 1-6. Base View T able 1-6. Base View No Icon Item Description 1 Main door Houses the computer’s HDD, Memory bar , SSD card and WLAN card. 2 S peakers Deliver stereo audio output.[...]

1-1 6 Hardware S pecifications and Configurations Indicators 0 The computer has two easy-to-read st atus indicators. The following indi cators are visible even when the com puter cover is cl osed. Touchpad Basics 0 Figure 1-7. T ouchpad  Move finger across the T ouchPad (1) to move the cursor .  Press the left (2) and right (3) buttons [...]

Hardware S p ecifications and Configurations 1-17 Using the Keyboard 0 The keyboard cont ains an embedded numer ic keypad, a sep arate cursor , windows key , lock function keys, special and full sized keys. Figure 1-8. Keyboard Lock Keys Select Click once. T ap once. Access context menu Click once. T able 1-8. T ouchp ad Function Lef t Button (2) R[...]

1-1 8 Hardware S pecifications and Configurations Lock Keys 0 The keyboar d has three lo ck keys which the user can toggle on a nd off. T able 1-9. Lock Keys Lock key Description Caps Lock When on, all alphabetic ch aracters are in upper case. Num Lock Off by default. When On, internal keyb oard acts as numeric key p adlock. If an external keyboard[...]

Hardware S p ecifications and Configurations 1-19 Windows Keys 0 The keyboard has two keys that perform Windows-sp ecific functions.  Windows Logo key  Application key T able 1-10. Windows Keys Key Description Windows Logo key Pressed alone, this key has the same ef fect as clicking on the Windows S tart button; it launches the S tart m[...]

1-2 0 Hardware S pecifications and Configurations Hotkeys 0 The computer uses hotkeys or key combinat ions to access most computer controls. T o activate hotkeys, press and hold the <Fn> key before pressing the key in the combination. Figure 1-9. Keyboard Hotkeys T able 1-1 1. Hotkeys Hotkey Icon Function Description <Fn> + <F3> C[...]

Hardware S p ecifications and Configurations 1-21 Alt> + <F10> D2D recovery Enters to the D2D recove ry during POST T able 1-1 1. Hotkeys (Continued) Hotkey Icon Function Description[...]

1-2 2 Hardware S pecifications and Configurations System Block Diag ra m[...]

Hardware S p ecifications and Configurations 1-23 Specification Tables 0 Computer specif ications Item Metric Imperial Dimensions Length 376.4 mm 14.81 in Width 253.0 mm 10.0 in Height (front/rea r) 19.7/20.7 mm 0.77/0.82 in Weight (equi pped with optical drive, flash drive, and battery) 2.25 kg with HDD 4.5 lbs with H DD Input power Operating volt[...]

1-2 4 Hardware S pecifications and Configurations System Board Major Ch ips Processor Processor S pecifications Item Specif ication Core logic Intel Panther Point HM77 VGA NVIDIA Optimu s™ GeForce GT64 0M LAN BCM57780 USB 3.0 RT9 712AGS Embedded controller NUVOTON NPCE795L Bluetoot h Atheros AR30 12, Broadcom BCM20702 Wireless BCM943227 HM4L TPM [...]

Hardware S p ecifications and Configurations 1-25 CPU Fan T rue V a lue T able System Memory Memory Combinations CPU Te m p e r a t u r e Fa n Speed (RPM) SPL Spec (dBA) 50 2600 28 58 3000 31 66 3300 34 74 3700 37 85 4000 40 Throttling 50%: On= 9 5 °C; OFF=80 °C OS shut down at 100C; H/W shut down at 92 °C Item Specification Memory controller Bu[...]

1-2 6 Hardware S pecifications and Configurations Graphics Controller Vid e o In t e r fa c e BIOS LAN Interface Item Specification VGA Chip NVIDIA Optimus™ Geforce GT640M Support s CUDA ® , PhysX ® , 3D Vision ® , Microsof t ® DirectX ® 1 1, OpenGL ® 4.1, OpenCL™ 1.1 Item Specif ication Chipset NVIDIA Optimus ™ Geforce GT640 M Package [...]

Hardware S p ecifications and Configurations 1-27 Keyboard Hard Disk Drive (A VL components) LAN connector location RJ45 at the rear sid e Features Support s 10/100/1000Mbp s Item Specification T ype AF7S keyboard T otal number of keyp ads 103-US/104-UK/10 7-JP keys Windows logo key Y es Internal & e xternal keyboar d work simultan eously Plug [...]

1-2 8 Hardware S pecifications and Configurations Solid St ate Drive (A VL components) Super-Multi Drive Interface Item Specif ications V endor & Model Name LITEON LMT -128M3M LITEON LMT -256M3M Capacity (GB) 12 8 256 Flash mode MLC MLC Performance Sequential Read (MB/s) 470 460 Sequential Write (MB/s) 180 360 Interface m SA T A mSA T A Max. fa[...]

Hardware S p ecifications and Configurations 1-29 LED 15.6” Applicable disc format Ap plicable disc format CD: CD-D A, CD-ROM, CD-ROM XA, Photo CD (multi-session), Vi deo CD, Cd-Extra (CD+), CD-text DVD: DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7G B) DVD-R DL, DVD-RW , DVD-RAM, DVD+R, DVD+R DL, DVD+RW CD: CD-DA (Red Book) - S tandard Audio CD & CD[...]

1-3 0 Hardware S pecifications and Configurations Display Supported Resolution (LCD Supported Resolut ion) Graphics Controller Display Supported Resolution (GPU Supported Resolution) Display Supported Resolution (LCD p anel Supported Resolution) Viewing Ang le (degree)Ho rizontal (Right) CR = 10 (Left)V ertic al (Upper) CR = 10 (L ower) 45 (Right) [...]

Hardware S p ecifications and Configurations 1-31 Bluetooth Interfa ce Bluetooth Module Camera WIFI Card 1280x720/60Hz 16:9 Y Y Y Y 1280x768/60Hz 16:9 Y Y Y Y 1360x768/60Hz 16:9 Y Y Y Y 1366x768/60Hz 16:9 Y Y Y Y Item Specif ication Chipset Atheros AR3012, Broadcom BCM20702 Data th roughput  TX 1.2Mbits/sec  RX 1.2Mbits/sec Protocol 4.0+HS In[...]

1-3 2 Hardware S pecifications and Configurations Audio Codec and Amplifier Item Specificat ion Audio Controller Realtek ALC271X[...]

Hardware S p ecifications and Configurations 1-33 Features  Me ets Microsoft WLP (Windo ws Logo Progr am) audio requiremen ts  High performance DACs with digit al >1 10dB and analog 98dB (A-we ighting) sign al-to-noise  High performance ADCs with digit al > 100dB and analog 90dB (A-Weig hting) signal-to-noise ratio  Six DAC channe[...]

1-3 4 Hardware S pecifications and Configurations Audio Interface Battery VRAM USB Port Amplifier Embedded Features  4 s tep gain contro l  2-W/Ch Output Power into 3- W load from 5-V supply  Fully Differential Input  Low Supply Current an d Shutdown selection  Embedded de-pop cir cuit Item Specif ication Audio Controller Realtek ALC[...]

Hardware S p ecifications and Configurations 1-35 HDMI Port AC Adapter System Power Managemen t Card Reader EHCI 2 Number of USB port (s) USB3.0x1, USB2.0x2 Location USB3.0 at the rear side USB2.0 two at the rear side Output Current 1.0A for each connec tor Item Specif ication Compliance level HDMI1.3c Data thoroughput Up to 16.7 million colors Num[...]

1-3 6 Hardware S pecifications and Configurations System LED Indicator System DMA Specification System Interrup t Specific at ion Maximum supported size SD: 2T , MMC: 16G , miniSD: 16G Features Supports SD Exte nded Capaci ty (SDXC), compliant with the SD Memory Card S pecification V ersion 3.0. Item Specification Power indicator  Blue color sol[...]

Hardware S p ecifications and Configurations 1-37 System IO Address Ma p IRQ10 Intel(R) 7 Series/C216 Series Chipset Family SMBUS Host Controller – 1E22 IRQ16 Intel(R) 7 Series/C216 Series Chipset Fam ily USB Enhanced Host Controller- 1E2D Intel(R) 7 Series/C216 Ser ies Chipset Family PCI Express Rott Port2 – 1E12 Intel(R) 7 Management Engine I[...]

1-3 8 Hardware S pecifications and Configurations 004E – 004F Motherboard resources 0050 – 0053 System timer 0060 – 0060 S tandard PS/2 Keyboard 0061 – 0061 Motherboard resou rces 0062 – 0062 Microsoft ACPI-Compliant Embedded Controlle r 0063 – 0063 Motherboard resou rces 0064 – 0064 S tandard PS/2 Keyboard 0065 – 0065 Motherboard r[...]

Hardware S p ecifications and Configurations 1-39 0500 – 057F Moth erboard resou rces 0680 – 069F Moth erboard resou rces 0D00 - FFFF PCI bus 1000 – 100F Moth erboard resou rces 164E – 164F Motherboard resources 2000 – 2FFF Intel(R) 7 Series/C216 Chip set Family PC I Express Ro ot Port1 – 1E10 3000 – 3FFF XEON E3-1200/2 nd Generation [...]

1-4 0 Hardware S pecifications and Configurations[...]

CHAPTER 2 System Utilities[...]

2-2 BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Navigating the BIOS Ut ility . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Information. . . . . . . . . . . . . . . . . . . . . . . . [...]

System Utilities 2-3 System Utilities BIOS Setup Utility 0 A hardware configuration prog ram built into a computer ’s BIOS (Basic Input/Output System). Preconfigured and optimi zed so users do not nee d to run this utility . If configuration problems occur , users may need to run Setup. Refer to Chapter 4, T roubleshooting when problem arises. T [...]

2-4 System Utilities BIOS 0 The following is a description of the tabs found on the Insy deH2 0 Setup Utility screen: NOTE: NOTE : The screens provided are for reference only . Actual values may differ by model. Information 0 This tab shows a summary of computer hardware infor mation. Figure 2-1. BIOS Information[...]

System Utilities 2-5 T able 2-1 describes the p arameters shown in Figu re 2-1 T able 2-1. Parameters Parameter Description CPU T ype The CPU type an d speed of the system. CPU S peed The sp eed of the CPU. HDD Model Name The model name of HDD installed on primary IDE master . HDD Serial Number The serial number of HDD installed on primary IDE mast[...]

2-6 System Utilities Main 0 This tab allows the user to set system time and date, enable or disable bo ot option and enable or di sable recovery . Figure 2-2. BIOS Main T able 2-2 describes the p arameters shown in Figu re 2-2. T able 2-2. BIOS Main Parameter Description Format/Option System Ti m e Sets the system time. The hours are shown with 24-[...]

System Utilities 2-7 Quiet Boot The notebook shows an illustration called the OEM screen during system boot instead of th e traditional POST screen that shows the normal diagnostic messages. Enabled or Disabled Network Boot Enables, disables the syst em boot from LAN (remote server). Enabled or Disabled F12 Boot Menu Enables, disables Bo ot Menu du[...]

2-8 System Utilities Security 0 This tab shows p arameters that safegu ard and protect the computer from unauthorized use. Figure 2-3. BIOS Security T able 2-3 describes the p arameters shown in Figu re 2-3. T able 2-3. BIOS Security Parameter Description Option Supervisor Password Is Shows the setting of the supervisor password Clear or Set User P[...]

System Utilities 2-9 Setting a Password 0 Perform the following to set the user or supervisor pa ssword: 1. Use the  and  keys to highligh t the Set Supervisor Password p arameter an d press Enter key . The Set Supervisor Password box appe ars. Figure 2-4. Set Supervisor Password 2. T y pe a new passwor d in the Enter New P assword field. [...]

2-10 System Utilities Changing a Password 0 1. Use the  and  keys to highligh t Set Supervisor Password and press the Enter . The Set Supervisor Pass word box ap pears. Figure 2-6. Set Supervisor Password 2. T y pe the cur rent password in the Enter Current Password field and press Enter . 3. T y pe a password in th e Enter New Password fi[...]

System Utilities 2-1 1 Figure 2-9. Setup W a rning[...]

2-12 System Utilities Boot 0 This tab allows chang es to the order of boot devices used to load the operating system. Bootable devices includ e the:  USB diskette drives  Onboard hard disk drive  DVD drive in the module bay Use  and  keys to select a device and press F5 or F6 to move it up or down the list. Figure 2-10. BIOS[...]

System Utilities 2-13 Exit 0 The Exit tab allows users to save or discard changes and quit the BIOS Utility . Figure 2-1 1. B IOS Exit T able 2-4 describes the p arameters in Figur e 2-1 1. T able 2-4. Exit Parameters Parameter Description Exit Saving Changes Exit System Setup and save changes to the system. Exit Discarding Changes Exit utility wit[...]

2-14 System Utilities BIOS Flash Utilities 0 BIOS Flash memory u pdates are required for the following conditions:  New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE : Create a Crisis Recovery Disc, if one is no [...]

System Utilities 2-15 DOS Flash Utility 0 Perform the following to use the DOS Flas h Utility: 1. Press F2 during boot to enter the Setup Menu. 2. Select Boot Menu to modify the boot priority order . Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-12. BIOS Boot 3. Execute the < UPDA TE.BA T > batch file to updat[...]

2-16 System Utilities Figure 2-13. DOS Flash 4. In flash BIOS, the mess age Please do not remo ve AC Power Source is sh own. NOTE: NOTE : If AC power is not connected, the follo wing messa ge (Figure 2 -14) is show n. Figure 2-14. AC Power W arning NOTE: NOTE : Plug in the AC power to continue. 5. Flash is complete when the message Flash Programmin[...]

System Utilities 2-17 WinFlash Utility 0 Perform the following to use the WinFlash Utility: 1. Double click the WinFlash executable. 2. Click OK to begin the update. A progress screen is shown (Figure 2-15). Figure 2-15. InsydeFlash[...]

2-18 System Utilities Remove HDD/BIOS Password Utilities 0 This section provides details fo r removing HDD/BIOS passwords. Remove HDD Password Utilities 0 This section provides details for removing HDD passwords. Remove HDD Password as follows: NOTE: NOTE : If the HDD password is incorrectly entered th ree times, an error is generated, you will see[...]

System Utilities 2-19 Enter the p assword from the S tep 1 to unlock the HDD (Figure 2-19). Figure 2-19. Unlock Password NOTE: NOTE : After customer clearing the HDD password , HDD maybe in “Frozen” state. Please power off system. Then, po wer on to Win system, HDD Password will be in normal. Figure 2-20. HDD Password Frozen[...]

2-20 System Utilities Removing BIOS Passwords 0 T o clear User or Supervisor p asswords, open the DIMM doo r and use a metal instr ument to short the RT CRST# point.(Figure 2-21 and Fig ure 2-22) Figure 2-21. CMOS Jumper Figure 2-22. CMOS Jumper r[...]

System Utilities 2-21 Cleaning BIOS Passwords 0 When customer forget s the BIOS supervisor/user p assword, he could clear th e password as below: 1. Prepare a USB flash disk with F A T32 file system and copy Disa blepassword.efi file to root directory . 2. After pressing powe r button, to hold Ctrl and Alt key and then continually stroke Enter key [...]

2-22 System Utilities Using DM I T o ols 0 The DMI (Desktop Management Inter face) T ool copies BIOS information to EEPROM. Used in the DMI pool for hardware management. 1. Execute < MN.bat > to update SMBIOS T ype 1 Manufacturer Name(Figure 2-23 ). Figure 2-24. Manufacture Name[...]

System Utilities 2-23 2. Execute < PN.bat > to update SMBIOS T ype 1 Product Name(Figure 2-24). Figure 2-25. Update Produc t Name[...]

2-24 System Utilities 3. Execute < SN.bat > to update SMBIOS T y pe 1 Serial Number(Figur e 2-25). Figure 2-26. Update Serial Number[...]

System Utilities 2-25 4. Execute < AT. b a t > to update SMBIO S T ype 3 Asset T ag Number (Figure 2-2 6). Figure 2-27. Update Asset T ag[...]

2-26 System Utilities 5. Execute < RU.bat > to re ad SMBIOS T ype 1 UUID(Fig ure 2-27). Figure 2-28. Read UUID[...]

System Utilities 2-27 6. Execute < WU.bat > to write SMBIOS T ype 1 UUID(Figure 2-28). Figure 2-29. Write UUID[...]

2-28 System Utilities 7. Execute < GU.bat > to gener ate and write SMBIO S T ype 1 UUID (Figure 2-29). Figure 2-30. Generate and write UUID[...]

System Utilities 2-29 LAN MAC EEPROM Utility 0 LAN EEPROM Utility enables to change the MAC address. Perfer the following step s to use the LAN EEPROM Utility: 1. Create a DOS bootable USB HDD. 2. Copy the AN MAC EEPR OM Ut ility to the HDD and remove the HDD form the computer . 3. Reboot the computer and press F2 durin g the boot sequence to enter[...]

2-30 System Utilities 8. Enter Broadcom utility screen, then key in “secfg” command to show configuration screen. Figure 2-32. Broadcom utility screen 9. Enter c onfiguration Figure 2-33. Configuration Screen[...]

System Utilities 2-31 10. Y ou can see the current MAC address in item1 and key in “1” to edit MAC address Figure 2-34. Edit MAC address 1 1. The new MAC address ha d changed in item1 Figure 2-35. MAC address Changed[...]

2-32 System Utilities 12. Key in “x” key to save and exit configuration Figure 2-36. Exit configuration[...]

System Utilities 2-33 13. Key in “q” to exit Broadcom program Figure 2-37. Exit Broadcom program[...]

2-34 System Utilities[...]

CHAPTER 3 Machine Maintenance[...]

3-2 Machine Disassembly and Replacement . . . . . . . . . . . . . . . . . 3-5 Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Replacement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Disassembly Process . . . [...]

3-3 Replacing the Card reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63 Replacing the Power Switch board&Batt ery . . . . . . . . . . . . . . 3-64 Replacing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67 Replacing the ODD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-73 Replacing t[...]

3-4[...]

3-5 Machine Disassembly and Replacement 0 This chapter contains step-by-step pro ce dures on how to disassemble the notebook computer for maintena nc e and troublesh ooting. Cable paths and positio ning may not represent the actual model. During the remova l and installation of the components, ensure all ava ilable cable channels and clip s are use[...]

3-6 Pre-disassembly Instructions 0 Before proceeding with the disassembly pr ocedure, make su re to do the following: 1. T urn of f the power to the system and all peripherals. 2. Unplug the AC ad apter and all power an d signal cables from the system. Figure 3-1. AC Adapter 3. Place the system on a flat, stable surface.[...]

3-7 Disassembly Process 0 The disassembly process is divided into the following sections:  External compon ent s disassembly  Main unit disas sembly  LCD module di sassembly The flowcharts provided in t he succeeding disassembly sect ions illustrate the entire disassembly seque nce. Observe the orde r of th e sequence to avoid dam[...]

3-8 External Module Disassembly Process 0 External Modules Disassembly Flowchart 0 Figure 3-2. External Module Disassembly Flowchart T able 3-2. Screw List Step Screw Quantity Part No. WLAN Module Disassembly M2*3 1 86.RY8N5.006 SSD Module Disassembly M2*3 1 86.RY8N5.006 ODD Module Disassembly M2*3 1 86.RY8N5.006 ODD Bracket Disassembly M2*2.5 2 86[...]

3-9 Removing the Dummy Card 0 1. Press th e dummy ca rd in to allow it to spring out. Figure 3-3. Dummy Card 2. Pull the du mmy card o ut. Figure 3-4. Dummy Card[...]

3-10 Removing the HDD Door 0 1. Loosen the 3 captive screws. Figure 3-5. HDD Door Screws 2. Lift the HDD door to remove. Figure 3-6. HDD Door[...]

3-1 1 Removing the HDD Module 0 1. Using tweezers, lift the pull ta b out if lodged behind the HDD. 2. Hold the tab and lift the HDD . Figure 3-7. HDD Module 3. Disconnect the HDD and the SA T A cable. Figure 3-8. HDD Module[...]

3-12 Removing the DIMM Module 0 1. Using fingers, push the memory module clips outwar ds. Figure 3-9. DIMM Module 2. Hold the module and pull the DIMM module from the connector . 3. Repeat for additional modules if present.[...]

3-13 Removing the SSD Module 0 1. Remove the only one screw . Figure 3-10. SSD Module 2. Remove the SSD module. Figure 3-1 1. SSD Module T able 3-3. Screws Step Screw Quantity Screw T ype SSD module Disassembly M2*3Ni 1[...]

3-14 Removing the WLAN Module 0 1. Disconnect the two cables from the WLAN mo dule. IMPORT ANT : + Note the position of the Main (bla ck) and Auxiliary (white) connectors. Figure 3-12. WLAN Module 2. Remove the screw and ensure the cables are well clear of th e module. Figure 3-13. WLAN Module T able 3-4. Screws Step Screw Quantity Screw T ype WLAN[...]

3-15 3. Pull the WLAN modu le out and away . Figure 3-14. WLAN Module[...]

3-16 Removing the ODD Module 0 1. Remove the screw from the OD D module. Figure 3-15. ODD Module 2. Pull the ODD complete ly out of the bay . Figure 3-16. ODD Module T able 3-5. Screws Ste p Screw Quantity Screw T ype ODD Module Disassembly M2*3 1[...]

3-17 3. Remove the 2 screws from the ODD bracket. Figure 3-17. ODD Module 4. Remove t he ODD brac ket. Figure 3-18. ODD Bracket T able 3-6. Screws Ste p Screw Quantity Screw T ype ODD Bracket Disasse mbly M2*2.5 2[...]

3-18 5. Pry the ODD bezel off th e ODD module. Figure 3-19. ODD Bezel[...]

3-19 Main Unit Disassembly Process 0 Main Unit Disassembly Flowchart 0 Figure 3-20. Main Unit DIsassembly Flowchart T able 3-7. Screws Ste p Screw Quantity Part No. Bottom case Disassembly M2*6 10 86.RN60U.002 M2*3 Ni 1 86.RY8N5.006 Click pad Disassembly M2*3 Ni 2 86.RY8N5.006 T ouchpad Board Disassembly M2*2 Ni 2 86.R Y8N5.003 Keyboard Disassembly[...]

3-20 Removing the Top Case 0 1. Remove t he 1 1 screws in the Bottom case. Figure 3-21. Screws on Bottom Case 2. Separate the top case from the bottom case. Figure 3-22. T op Case T able 3-8. Screws Ste p Screw Quantity Screw T ype Bottom Case Disassembly M2*6 (red callout) 10 M2*3 Ni (green callout) 1[...]

3-21 3. T urn the to p case over . Lift up the top case, st arting from the to p edge. Figure 3-23. T op Case 4. Disconnect the cable from the top case to Mainboard (FFC). a. Unlock the FFC b. Disconnect the cable. Figure 3-24. T ouchpad FFC & Keyboard FFC a b[...]

3-22 5. Disconnect the FFC cable from touch pad. Figure 3-25. T ouchpad module IMPORT ANT : + T ake care of the dotted line box to tear down the touch pad cable from the T ouch pad. 6. Romve 4 scr ews from touch pad. Figure 3-26. T ouchpad module T able 3-9. Screws Ste p Screw Quantity Screw T ype T ouchpad Disassembly M2*2 Ni(red callout) 2 M2*3 N[...]

3-23 7. Lift the clickp ad bracket an d remove. Figure 3-27. T ouchpad module 8. Remove the touch pad. Figure 3-28. T ouchpad module[...]

3-24 9. Remove the AL foil on the keyboard. Figure 3-29. Keyboard module 10. Remove the 19 screws from the keyboar d. Figure 3-30. Keyboard module T able 3-10. Screws Ste p Screw Quantity Screw T ype Keyboard Disassembly M2*2 Ni( green callout) 3 M2*3 Ni (red callout) 16[...]

3-25 1 1. Remove the keyboard from the top case. Figure 3-31. Keyboard module[...]

3-26 Removing battery 0 1. Disconnect the battery cable fro m Mainboard. Figure 3-32. Battery cable 2. Lift the card re ader cable from Mainb oard,remove the SA T A cable. Figure 3-33. Card reader SA T A cable 3. Lift the card re ader cable from car d reader and then remove. Figure 3-34. Card reader SA T A cable[...]

3-27 4. Release the locking latch for the power switch cable. 5. Remove the FFC cable. Figure 3-35. Power switch Cable 6. Remove the screw from the battery and lif t the power switch cable up fro m the battery . Figure 3-36. Battery module 7. Lift the batt ery and remo ve it. T able 3-1 1. Screws Step Screw Quantity Screw T ype Battery module Disas[...]

3-28 Figure 3-37. Battery module[...]

3-29 Removing the Power switch board 0 1. Use a flat plastic tool to unlock the corner of the power switch board. Figure 3-38. Power Switch Board IMPORT ANT : + T ake care not to damage the FFC and power switch board during removal.[...]

3-30 Remove the card reader 0 1. Remove the two screw s from the card reader . Figure 3-39. Card reader 2. Lift the card re ader then remove. Figure 3-40. Card reader T able 3-12. Screws Ste p Screw Quantity Screw T ype Carder reader Disassembly M2*3 2[...]

3-31 Remove the cables from the Mainboard 0 1. Remove the HDD SA T A cable from the Mainboard. Figure 3-41. HDD SA T A cable 2. Disconnect the speaker cable from the Mainboa rd. Figure 3-42. Speaker cable 3. Disconnect the bluetooth cable from Mainboard.[...]

3-32 Figure 3-43. Bluetooth cable 4. Disconnect the L VDS cable from the Mainboard. Figure 3-44. L VDS Cable Figure 3-45. L VDS Cable IMPORT ANT : + T ake care not to damage the cable during removal.[...]

3-33 5. Remove the LCD module. Figure 3-46. LCD module T able 3-13. Screws Ste p Screw Quantity Screw T ype LCD module Disassembly M2.5*5 5[...]

3-34 Removing the Mainboard 0 1. Remove the 7 screws from the Mainboard. Figure 3-47. Mainboard 2. Lift Mainbo ard from the bottom case and t ake it over . Figure 3-48. Mainboard 3. Disconnect the DC-in cabl e(lift it up vertically) and then take it away . T able 3-14. Screws Ste p Screw Quantity Screw T ype Mainboard Disassembly M2.5*5 Ni(green ca[...]

3-35 Figure 3-49. DC-in cable 4. Remove t he DC-in bra cket and th en take it away . Figure 3-50. DC-in cable 5. Remove the DC-in connector and then take it away . Figure 3-51. DC-in cable[...]

3-36 Removing the Thermal module 0 1. Disconnect the cable of the fan fr om Mainboard. Figure 3-52. Thermal module 2. Remove 6 screws from the thermal mo dule. Figure 3-53. Thermal module T able 3-15. Screws Ste p Screw Quantity Screw T ype Thermal module Disassembly M2*3 6[...]

3-37 3. Lift the therma l module and take it away . Figure 3-54. Thermal Module[...]

3-38 Removing the Bluetooth Board 0 1. Lift the bluetoo th and move it away . Figure 3-55. Bluetooth Board[...]

3-39 Removing the Speakers 0 1. Remove the speaker . Figure 3-56. Speakers 2. Remove the 2 screws from the speakers. Figure 3-57. Speakers T able 3-16. Screws Ste p Screw Quantity Screw T ype S peakers Disassembly M2*2L+4.2MM Ni 4[...]

3-40 3. Remove the speakers and ca ble. Figure 3-58. Speakers[...]

3-41 LCD Module Disassembly Process 0 LCD Module Disassembly Flowchart 0 Figure 3-59. LCD Module Disassembly Flowchart T able 3-17. Screws Step Screw Quantity Part No. LCD Glass Panel Disassembly M2*2.5 4 86.W750U.003 LCD Module LCD Bezel LCD Panel Camera Module[...]

3-42 Removing the LCD Bezel 0 1. Disassembly sequence of LCD moudle, and then t ake off LCD bezel. Figure 3-60. LCD Bezel 2. Hold the edge firmly . Apply force with thum b in +Z direction, and with the other 4 fingers in –Y direction. Figure 3-61. LCD Bezel 3. Hold firmly the right edge of LCD modul e. Apply force with thumb in +Z dire ction, and[...]

3-43 Figure 3-62. LCD Bezel 4. Hold firmly the left edge of LCD module. Ap ply force with thumb in +Z direction, an d with the other 4 finge rs in +X direction. Figure 3-63. LCD Bezel 5. Put the edge of thumb nail into the gap of both hinge cap plastic pa rts, and move the thumb nail back and forth in the direction shown b elow to disengage the lat[...]

3-44 Figure 3-64. LCD Bezel 6. Press cen ter area of the bottom edge with left fingers, then push the edge of the hinge cap with thumb of the right ha nd in +Y direction, and apply force with index finger and middle finger in +Z direction. Figure 3-65. LCD Bezel 7. 3-2 Re peat 3-1 and disengage the latches one at a tim e, from righ t side all the w[...]

3-45 Figure 3-67. LCD Bezel[...]

3-46 Removing the LCD Panel 0 1. Remove the LCD panel. Figure 3-68. LCD Panel 2. Remove the 4 screws on the LCD panel. Figure 3-69. LCD Pane IMPORT ANT : + Do not remove the screws on the hinge&LCD cover . T able 3-18. Screws Ste p Screw Qu antity Screw T ype LCD Panel Disassembly M2*2.5 4[...]

3-47 3. Lift the LCD panel ou t of the mo dule. Figure 3-70. LCD Panel CAUTION : ! T o avoid damage, make sur e all cables near the hinge are free and clear to move. 4. T urn the LCD panel over , then disconnect the L VDS cable. Figure 3-71. LCD Panel[...]

3-48 Removing the Camera Board 0 1. Disconnect the camera cable. Figure 3-72. Camera Board 2. Pry the camera bo ard away from the mo dule. Figure 3-73. Camera Board[...]

3-49 LCD Reassembly Procedure 0 Replacing the Camera 0 1. Place the ca mera on the LCD cover . Figure 3-74. Camera 2. Connect the L VDS cable to the camera module. Figure 3-75. Camera[...]

3-50 Replacing the LCD Panel 0 1. Connect the L VDS cable to the panel and bond the mylar to secure the connector . Figure 3-76. LCD Panel 2. Place th e LCD panel on the LCD cover . Figure 3-77. LCD Panel CAUTION : ! T o avoid damage, make sur e all cables near the hinge are free and clear to move. 3. Secure the 4 scr ews on the LCD panel.[...]

3-51 Figure 3-78. LCD Panel T able 3-19. Screws Ste p Screw Quantity Screw T ype LCD Panel Assembly M2*2.5 4[...]

3-52 Replacing the LCD Bezel 0 1. Place the bezel onto the LCD modu le. Figure 3-79. LCD Bezel Figure 3-80. LCD Bezel[...]

3-53 Replacing the Bluetooth 0 1. Place the Blue tooth into the soc ket. Figure 3-81. Bluetooth[...]

3-54 Replacing the Speakers 0 1. Place the left speaker as se mbly into the bottom case. Figure 3-82. Speakers 2. Secure 2 screws t o the left speaker . Figure 3-83. Speakers 3. Place the rig ht speaker into the botto m case. T able 3-20. Screws Step Screw Qu antity Screw T ype S peaker Assembly M2*2L+4.2MM Ni 2[...]

3-55 Figure 3-84. Speakers 4. Secure 2 screws t o the right speaker . Figure 3-85. Speakers T able 3-21. Screws Ste p Screw Quantity Screw T ype. S peaker Assembly M2*2L+4.2MM Ni 2[...]

3-56 Replacing the DC-IN cable 0 1. Place the DC- in cable into the bottom ca se,and place the cable in the cable clip. Figure 3-86. DC-in cable 2. Place the DC- in bracket on the DC-in connector . Figure 3-87. DC-in cable[...]

3-57 Replacing the Thermal Module 0 IMPORT ANT : + Apply a suitable ther mal grease a nd ensure all heat pads are in p lace before replacing the thermal modu le. The following thermal grea se types are approved for use:  N302 I-Connoss eur  Honeywell The following thermal p ads are appro ved for use:  Eapus XR-PE 1. Align the scre[...]

3-58 2. Replace the 6 screws to secure the thermal module in place. Figure 3-89. Thermal Module 3. Connect the fan cable to the mainboard. Figure 3-90. Thermal Module T able 3-22. Screws Ste p Screw Quantity Screw T ype. Thermal module Disassembly M2*3 Ni 6[...]

3-59 Replacing the Mainboard 0 1. Slide the m ain board external co nnector ed ge in first to th e bottom c ase, then lo wer into place. Figure 3-91. Main board 2. Replace 7 screws on the mainboard. Figure 3-92. Mainboard T able 3-23. Screws Ste p Screw Quantity Screw T ype Mainboard Disassembly M2.5*5 Ni(green ca llout) 2 M2*3 Ni (red callout) 4[...]

3-60 Replacing the LCD Module & Cables to Mainboard 0 1. Place th e LCD modu le onto the bottom cas e. 2. Secure the 5 se curing sc rews to the lower cover . Figure 3-93. LCD Module 3. Connect the L VDS cable to the mainboard. T able 3-24. Screws Step Size Quantity Screw T ype LCD Module Assembly M2.5*5 5[...]

3-61 Figure 3-94. L VDS Cable Figure 3-95. L VDS Cables 4. Connect the bluetooth cable to the main board. Figure 3-96. Bluetooth cable[...]

3-62 5. Conne ct the S peaker cable t o the main board. Figure 3-97. Speaker cable 6. Connect the HDD cable to the mainboar d. Figure 3-98. HDD SA T A Cable[...]

3-63 Replacing the Card reader 0 1. Place the ca rd reader board in the bottom case. Figure 3-99. card reader 2. Secure the 2 scr ews on the card rea der . Figure 3-100. Card reader T able 3-25. Screws Ste p Screw Quantity Screw T ype Carder reader Assembly M2*3 2[...]

3-64 Replacing the Power Switch board&Battery 0 1. Secure the locking latch for the powe r switch board. Figure 3-101. Power switch board 2. Place the ba ttery in to the bottom case. Figure 3-102. Battery 3. Secure th e screw o n battery . Figure 3-103. Battery[...]

3-65 4. Connect the card rea der cable on card reader . Figure 3-104. Card reader cable 5. Connect the card rea der cable on main board. Figure 3-105. Card reader cable T able 3-26. Screws Step Screw Quantity Screw T ype Battery module Disassembly M2*3Ni 1[...]

3-66 6. Connect the power switch cable on the main board. Figure 3-106. Power switch cable 7. Connect the Battery cable to the main bo ard. Figure 3-107. Battery cable[...]

3-67 Replacing the Keyboard 0 1. Place the keyboard on the top case as below pictur e shows. Figure 3-108. Keyboard 2. Secure th e 17 scre ws on the keyb oard. Figure 3-109. Keyboard module T able 3-27. Screws Ste p Screw Quantity Screw T ype Keyboard Disassembly M2*2 Ni( green callout) 3 M2*3 Ni (red callout) 16[...]

3-68 3. Place the AL foil on the keyboard. Figure 3-1 10. Keyboard 4. Place the to uch pad on the top case. Figure 3-1 1 1. T ouch pa d module[...]

3-69 5. Replace the click pad bracket on the touch p ad. Figure 3-1 12. Click p ad bracket 6. Secrue the 4screws on the touch p ad. Figure 3-1 13. T ouch pad module T able 3-28. Screws Ste p Screw Quantity Screw T ype T ouchpad Disassembly M2*2 Ni(red callout) 2 M2*3 Ni (green callout) 2[...]

3-70 7. Connect the touch p ad cable with the touch p ad. Figure 3-1 14. T ouch pad FFC cable 8. Connect the keyboa rd FFC cable on the main bo ard. Figure 3-1 15. Keyboard FFC Cable[...]

3-71 9. Connect the touch p ad cable on the main boar d. Figure 3-1 16. T ouch Pad Cable 10. T urn over the to p case and install the top case to botto m case. Figure 3-1 17. T op case[...]

3-72 1 1. Secure the 1 1 screws in the bottom case. Figure 3-1 18. Bottom case T able 3-29. Screws Ste p Screw Quantity Screw T ype Bottom Case Disassembly M2*6 (red callout) 10 M2*3 Ni (green callout) 1[...]

3-73 Replacing the ODD Module 0 1. Replace the ODD bezel. Figure 3-1 19. ODD Module 2. Replace the ODD bracket. Figure 3-120. O DD Module[...]

3-74 3. Replace the 2 screws of the ODD bracket. Figure 3-121. O DD Bracket 4. Push the ODD completely into the bay until flush with the bottom case. Figure 3-122. O DD Module T able 3-30. Screws Ste p Screw Quantity Screw T ype ODD Bracket Assembly M2*2.5 2[...]

3-75 5. Replace the screw to secu re the ODD module. Figure 3-123. O DD Module T able 3-31. Screw Step Screw Quantity Screw T ype ODD Module Assembly M2*3 1[...]

3-76 Replacing the WLAN Module 0 1. Insert th e WLAN module into the connector . Figure 3-124. WLAN Module 2. Replace the screw on the WLAN module. Figure 3-125. WLAN Module T able 3-32. Screws Ste p Screw Quantity Screw T ype WLAN Module Assembly M2*3 Ni 1[...]

3-77 3. Connect the WLAN antenn a cables. Figure 3-126. WLAN Module IMPORT ANT : + Note the position of the Main (bla ck) and Auxiliary (white) connectors.[...]

3-78 Replacing the SSD Module 0 1. Insert the SSD mo dule into the connec tor . Figure 3-127. SSD Module 2. Replace the screw on the SSD module. Figure 3-128. SSD Module T able 3-33. Screws Ste p Screw Quantity Screw T ype SSD Module Assembly M2*3 Ni 1[...]

3-79 Replacing the DIMM Module 0 1. Slide the DIMM modules into the main board connecto rs. Figure 3-129. DIMM Module 2. Press down until the locking springs click into place. Figure 3-130. DIMM Module[...]

3-80 Replacing the HDD Module 0 1. Connect the HDD to the HDD SA T A cable. Figure 3-131. HDD module 2. Hold the tab and slide the HDD firmly into the docking. Figure 3-132. HDD module[...]

3-81 Replacing the Door 0 1. Insert the HDD door edge flanges into the slots. Figure 3-133. HDD Door 2. Replace the 3 screws. Figure 3-134. HDD Door Screws[...]

3-82 Replacing the Dummy Card 0 1. Insert the Dummy card in until it clicks into place. Figure 3-135. Dummy Card[...]

CHAPTER 4 Troubleshooting[...]

4-2 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 No Display Issues . . . . . . . . . . . . . . . . . . . . . .[...]

T roubleshooting 4-3 Troubleshooting Introduction 0 This chapter contains information abou t troubleshoo ting common prob lems associated with the noteboo k. General Information 0 The following procedu res are a guide for tr oubl eshooting compute r problems. The step by step procedures are designed to be performed as described. NOTE: NOTE : The di[...]

4-4 T roubleshooting Power On Issues 0 If the system does not power on, perform the following, one at a time, to correct the proble m. Do not replace a non-d efective FRU: Figure 4-1. Power On Issue Please wait for 3 min. after removing all powe r (AC adapter and Battery), then re-insert to tr y power on. Computer Shuts Down Intermittently 0 If the[...]

T roubleshooting 4-5 No Display Issues 0 If the Display does not work, perform the fo llowing, one at a time. Do not replace a non-defective FRU: Figure 4-2. No Display Issue No POST or V ideo 0 If the POST or video does not appear , perform the following, one at a time. 1. Make sur e that inter nal display is se lected. Switchin g between internal[...]

4-6 T roubleshooting 5. Connect an external monito r to the computer and switch between the inte rnal display and the external disp lay is by pressing Fn+F5 . 6. If the POST or video appears on the external display only , refer to LCD Failure . 7. Disconnect power and all exter nal devices incl uding port replicators o r docking stations. Remove an[...]

T roubleshooting 4-7 LCD Failure 0 If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-3. LCD Failure START NG NG Swap MB Swap L CD Mo dule/LCD Panel Reassem ble/Re - plug LCD C able Check LC D Connector/ Cable Chec k LCD Module[...]

4-8 T roubleshooting Keyboard Failure 0 If the Keyboard fails, p erform the following, one at a time. Do not repla ce a non-defective FRU: Figure 4-4. Keyboard Failure START NG NG Replac e M/ B C o nn e ct it W e ll Replac e Keyboar d Key bo ar d Ok? Keyboard FFC W el l Connect ed ?[...]

T roubleshooting 4-9 Touchpad Failure 0 If the T ouchpad fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-5. T ouchpad Fa ilure START NG NG Swap MB Reassem ble t he T/ P FFC t o MB Sw ap/Reassem ble the T /P Pad or T/ P FFC Check Touchpad Che ck MB T/P FFC[...]

4-10 T roubleshooting Internal & External Speaker Failure 0 If internal S peakers fail, perfor m the following, on e at a time. Do not replac e a non-defective FRU: Figure 4-6. Internal Speaker Failure Sound Problems 0 Perform the following, one at a time. 1. Boot the comp uter . 2. Navigate to Sta rt  Control Panel  System and Security ?[...]

T roubleshooting 4-1 1  Click Mixer to verify th at other aud io applicat ions are set to 50 and n ot muted. 6. Navigate to Sta rt  Control Panel  Hardware and Sound  Sound . Confirm that S p eakers are selec ted as the default aud io device (green check mark). NOTE: NOTE : If S peakers do not show , right-click on th e Pl ayback tab[...]

4-12 T roubleshooting Microphone Failure 0 If internal or external Microph ones fail, perform the following, one at a time. Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to S tart-> Control Panel ->Hardware an d Sound-> Sound and select the Recording t ab. 2. Right click on the Recording t ab and select S[...]

T roubleshooting 4-13 USB Failure 0 If the USB fails, perform the following, one at a time. Do not replace a non-de fective FRU: Figure 4-8. USB Failure. Can not sup port USB3.0 St a r t No C heck U S B boar d t o M B cabl e R e- assem bl e U S B boar d cabl e t o M B No C heck U S B boar d? Sw ap U S B bo ar d and U S B cabl e R epl ace M / B[...]

4-14 T roubleshooting WLAN Failure 0 If the WLAN fails, perform the following, on e at a time. D o not replace a non-defective F RU: Figure 4-9. WLAN Failure St ar t No W LA N d evi ce t u r n o n? Tu r n on W L A N de vi ce f r om A cer R i ng D evi ce C ont r ol No C he ck W L A N de vi ce O K ? R e-i nst al l W LA N dr i ver or Swap W LAN m od u[...]

T roubleshooting 4-15 Card Reader Failure 0 If the Card Reader fails, perform the following , one at a time. Do not rep lace a non-defective FRU: Figure 4-10. Card Reader Failure The Card Reader device will disapp ear in device manager for power saving if there is no card inserted. Try to insert card, then the Card Reader appear in device ma nager.[...]

4-16 T roubleshooting Thermal Unit Failure 0 If the Therma l Unit fails, perform th e following, one at a time. Do not replace a non -defective FRU: Figure 4-1 1. Thermal Unit Failure Start Fan power wire well connected? Fan OK? Heatsi nk well seated? CPU OK? Replace M /B Check Connect No Replace thermal module No Seat it well No Replace CPU No[...]

T roubleshooting 4-17 HDMI and CRT Failure 0 If the HDMI or CRT function fails, perf orm the followi ng, one at a time. Do not replace a non -defective FRU: Figure 4-12. HDMI and CRT Failure START NG NG Swap MB Rei n se r t CRT/HDMI Connector Reinsta ll corrcet driver Chec k Dr ive rs in sta ll O K or not in D evice manager CRT/HDMI connecti on che[...]

4-18 T roubleshooting CD-ROM/DVD Failure 0 If the CD-ROM/DVD functi on fail, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-13. CD-ROM/DVD Failure START NG NG Swap MB Rea ss emb l e ODD Device Rea ssem ble ODD/B t o M/ B ODD/ B wi t h M/ B connection check ODD Dev i ce wi t h ODD/ B connection check NG Swap ODD/B[...]

T roubleshooting 4-19 Other Functions Failure 0 1. Check if drives are functioning corr ectly . 2. Check if external mo dules are fun ctioning cor rectly . 3. Change main board to check if curren t one is defective. Intermittent Problems 0 Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a h ardwa[...]

4-20 T roubleshooting Post Codes 0 The following a re the Insy deH2O™ Func tionality POST code tables. The c omponents of the POST code t able includes: SEC pha se, PEI p hase, DXE phase, BDS phase, CSM fu nctions, S3 functions and ACPI functions. POST Code Range 0 T able 4-2. POST Code Range Phase POST Code Range SEC 0x01 - 0x0F PEI 0x70 - 0x9F [...]

T roubleshooting 4-21 SEC_SETUP_CAR_OK SEC 7 Cache as RAM test SEC_FORCE_MAX_RA TIO* SEC 8 T une CPU frequency ratio to maximum level SEC_GO_TO_SECST ARTUP SEC 9 Setup BIOS ROM cache SEC_GO_TO_PEICORE SEC 0A Enter Boot Firmware Vo l u m e * 3rd pa rty relate functions – Platfo rm dependence. T able 4-4. PEI Phase POST Code T able Functionality Na[...]

4-22 T roubleshooting PEI_ENTER_RECOVERY_MODE PEI 84 Recovery device Initialization PEI_RECOVERY_MEDIA_FOUND PEI 85 Found Recovery image PEI_RECOVERY_MEDIA_NOT_F OUND PEI 86 Recovery image not fo und PEI_RECOVERY_LOAD_ FILE_DONE PEI 87 Load Recovery Image completed PEI_RECOVERY_ST ART_FLASH PEI 88 S tart Flash BIOS with Recovery image PEI_ENTER_DXE[...]

T roubleshooting 4-23 DXE_SMART_TIMER_INIT D XE 51 8259 Initia lization DXE_PCRTC_INIT DXE 52 RTC Initialization DXE_SA T A_INIT* DXE 53 SA T A Controller earlyInitializat ion DXE_SMM_CONTROLER_INIT* DXE 54 Setup SMM Control service DXE_LEGACY_INTERRUPT* DXE 55 Setup Legacy Interrup t service DXE_RELOCA TE_SMBASE DXE 56 Relocate SMM BASE DXE_FIRST_[...]

4-24 T roubleshooting BDS_CONNECT_STD_ERR BDS 18 Erro r report device initialization BDS_CONNECT_USB_HC BDS 19 USB host controller initialization BDS_CONNECT_USB_BUS BDS 1A U SB BUS driver initialization BDS_CONNECT_USB_DEVICE BDS 1B U SB device driver initialization BDS_NO_CONSOLE_ACTION BDS 1C Console device initial fail BDS_DISPLA Y_LOGO_SYSTEM_[...]

T roubleshooting 4-25 BDS_LEGACY_BOOT_EVENT BDS 33 Last Chipset initia l before boot to Legacy OS. BDS_ENTER_LEGACY_16_BOOT BDS 34 Ready to Boot Lega cy OS. BDS_RECOVERY_ST ART_FLASH BDS 35 Fast Recovery S tart Flash. * 3rd pa rty relate functions – Platfo rm dependence. T able 4-7. S3 Function POST Code T able Functionality Name ( Include PostC[...]

4-26 T roubleshooting T able 4-8. ACPI Function POST T able Functionality Name ( Include PostCode.h) Phase Post Code Description ASL_ENTER_S1 ASL 51 Prep are to enter S1 ASL_ENTER_S3 ASL 53 Prep are to enter S3 ASL_ENTER_S4 ASL 54 Prep are to enter S4 ASL_ENTER_S5 ASL 55 Prep are to enter S5 ASL_W AKEUP_S1 ASL E1 S ystem wakeup from S1 ASL_W AKEUP[...]

T roubleshooting 4-27 Used by Insyde debu gger 0xD3 Debug port conn ect low speed device Used by Insyde debu gger 0xD4 DDT Cable become low speed device Used by Insyde debu gger 0xD5 DDT Cable T ransmission Error (Get descriptor fail) Used by Insyde debu gger 0xD6 DDT Cable T ransmission Error (Set Debug mode fail) Used by Insyde debu gger 0xD7 DDT[...]

4-28 T roubleshooting[...]

CHAPTER 5 Jumper and Connector Locations[...]

5-2 Clearing Password Check and BIOS Recov ery . . . . . . . . . . . . . . 5-6 Clearing Password Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Clear CMOS Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 BIOS Recovery by Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8[...]

Jumper and Connector Locati ons 5-3 Jumper and Connector Locations Figure 5-1. Mainboard T op Item 1 Item 2 Item 3 Item 4 Item 5 Item 6 Item 7 Item 8 Item 9 Item 10 Item 11 T able 5-1. Mainboard T op Item Connector Descript ion 1 J4501 L VD S Connector 2 J4502 Microphone Connecto r 3 J3101 Keyboard Con nector 4 J5901 IO Board Co nnector 5 J5904 Pow[...]

5-4 Jumper and Conne ctor Locations Figure 5-2. Mainboard Bottom T able 5-2. Mainboard Bottom 1 1 J5001 Fan Connector Item Connector Descript ion 1 J3401 LAN Connector 2 J5102 ODD Connec tor 3 J1701 DDR3-SO-DIMM Connector 4 J6002 DC-IN Connector 5 J6001 Battery Connector 6 J5301 WLAN Connector 7 J5302 SSD SA T A Connector 8 SW6601 Power Button 9 J6[...]

Jumper and Connector Locati ons 5-5 10 J670 1 Mainboard Connector 1 1 J3701 Headphone Jack 12 J5203 USB 2 .0 Connector 13 J5202 USB 2 .0 Connector 14 J5201 USB 3 .0 Connector 15 J4801 HDMI Connector Item Connector Descript ion[...]

5-6 Jumper and Conne ctor Locations Clearing Password Check and BIOS Recovery 0 This section provides proce dures for: Clearing Passwords BIOS Recovery . This Machine has on e Hardware Open Ga p on the main board fo r clearing password chec k and one Hotk ey for enab ling BIOS Reco very . Clearing Password Check 0 NOTE: NOTE : The following procedu[...]

Jumper and Connector Locati ons 5-7 Clear CMOS Jumper 0 Figure 5-3. CMOS Jumper T abl e 5- 3. CMO S Ju mp er Item Description RTC RST # (JRST2001) Clear CMOS Jumper JRST2001[...]

5-8 Jumper and Conne ctor Locations BIOS Recovery by Crisis Disk 0 BIOS Recovery Boot Bloc k 0 BIOS Recovery Boot Block is a special block of BIOS, used to boo t the system with mi nimum BIOS initialization. Users can enable this fe ature to restor e the BIOS firmw are once the previous BIOS flashing process failed. BIOS Recovery Hotkey 0 A functio[...]

CHAPTER 6 FRU List[...]

6-2 MA50_HX Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4 Main Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4 LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6 Top Case Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

FRU (Field Replac eable Unit) List 6-3 FRU (Field Replaceable Unit) List This chapter provides users with a FRU (Fie ld Replaceable Unit) listing in global configurations for the MA50_HX. Refer to this chapter whenever ordering for p art s to repair or for RMA (Return Me rchandise Aut horization). NOTE: NOTE : WHEN ORDERING FRU P ARTS, check the mo[...]

6-4 FRU (Field Rep laceable Unit) List MA50_HX Exploded Diagrams 0 Main Assembly 0 Figure 6-1. Main Assembly Exploded Diagra m T able 6-1. Main Assembly Exploded Diagram Item Description Part Number 1 JM50-1A BOTT OM CASE MODULE 2 LED LCD 15.6" WXGA Glare MOUDLE ASSY BLACK W/CCD MIC 6M.RY8N5.002 3 MA50_HX_i3-236 7M_N13P-GS_1GBVRAM Intel HM77 N[...]

FRU (Field Replac eable Unit) List 6-5 5 HDD CABLE 50.RY8N5.004 6 ODD SUPER MUL TI MODU LE ASSY 6M.RY8N5.001 7 SD DUMMY CARD 42.RY8N5.003 8 JM50-1A T OP CASE MODULE 9 HDD HGST 2.5" 5 400rpm 500 GB HTS545050A7E380, Ja guar B7,0 J23335, 500G/P SA T A 8MB LF+HF F/W:DA4837 KH.50007.023 10 H DD COVER 1 1 Foxconn Wireless LAN Atheros HB97 2x2 BGN (H[...]

6-6 FRU (Field Rep laceable Unit) List LCD Assembly 0 Figure 6-2. LCD Assembly Exploded Diagram T able 6-2. LCD Assembly Exploded Diagram Item Description Part Number 1 LCD COVER ASSY BLACK W/L VDS CABLE, MIC 2 LED LCD AUO 15.6''W WXGA G lare B156XTN03.2 LF 200nit 8ms 500:1 ( ultra-slim) LK.15605.026 3 SCREW M2*2.5L(K)( ψ 3.7) W- NI 86.W[...]

FRU (Field Replac eable Unit) List 6-7 Top Case Assembly 0 Figure 6-3. T op Case Assembly Exploded Diagram T able 6-3. T op Case Assembly Exploded Diagram Item Description Part Number 1 UPPER CASE ASSY 2 CLICKP AD MODULE 55.RY8N5.001 3 FFC - CLICK P AD TO MB 50.RY8N5.001 4 CLICKP AD POST 5 SCREW M2*3L K B-ZN #1 N Y 86.R Y8N5.006 6 SCREW M2*2L (K,D=[...]

6-8 FRU (Field Rep laceable Unit) List Bottom Case Assembly 0 Figure 6-4. Bottom Case Assembly Exploded Diagram 7 KEYBOARD CHICONY AF7S_A10B AF7S 103KS Black US Internat ional W/FRAME , FOIL , MYLAR 60.RYKN5.001 T able 6-4. Bottom Case Assembly Exploded Diagram Item Description Part Number 1 LOWER CASE ASSY W/ANTENNA , SPEAKER T able 6-3. T op Case[...]

FRU (Field Replac eable Unit) List 6-9 2 Battery SANYO ID:AP12A3i Li-Polymar 3S1P SANYO 3 cell 4850mAh Main COMMON for embedded type BT .00303.028 3 IO/CARD READER BOARD FOR TPM 55.RYKN5.003 4 BT 4.0 Foxconn Braodcom 20702 BH.21 100.018 5 POWER BUTTON BOARD W/FFC FOR TPM 55.RYKN5.001 T able 6-4. Bottom Case Assembly Exploded Diagram Item Descriptio[...]

6-1 0 FRU (Field Rep laceable Unit) List FRU List 0 T able 6-5. FRU list Category Description P/N ADAPTER Adapter DEL T A 65W 19V 1.7x5.5x1 1 Y ellow ADP-65VH BA, L V5, Low profile LED LF AP .06501.033 Adapter LITE-ON 65W 19V 1.7x5.5x1 1 Y ellow P A-1650-69A W , L V5, Low profile LED LF AP .06503.029 Adapter Chicony Power 65W 19V 1.7x5.5x1 1 Y ello[...]

FRU (Field Replac eable Unit) List 6-1 1 Foxconn Wireless LAN Broadcomm 432 27 2x2 BGN NI.23600.087 Foxconn Wireless LAN Atheros HB97 2x2 BGN (HM) NI.23600.072 Liteon Wireless LAN Atheros HB97 2x2 BGN (HM) WN6603AH NI.23600.073 Foxconn 3rd WiFi 2x2 AGN+ BT 4.0 Athe ros WB222 NI.23600.102 Liteon 3rd WiFi 2x2 AGN+ BT4. 0 Atheros WB22 2 NI.2 3600.103 [...]

6-1 2 FRU (Field Rep laceable Unit) List BT CABLE 50.RY8N5. 002 IO/CARD READER CABLE 50.RY8N5.003 IO/CARD READER CABLE FOR TPM 50.RYKN5.001 HDD CABLE 50.RY8N5.004 L VDS CABLE 50.RY8N5.006 L VDS CABLE EDP DC-IN CABLE 50.RY8N5. 005 CASE/COVER/BRACKET ASSEMBL Y HDD COVER UPPER CASE ASSY LOWER CASE ASSY W/AN TENNA , SPEAKER T able 6-5. FRU list Categor[...]

FRU (Field Replac eable Unit) List 6-13 CLICKP AD POST ODD BRACKET ODD BEZEL DC BRACKET SD DUMMY CARD 42.RY8N5.003 LCD COVER ASSY BLACK W/L VDS CAB LE, MIC LCD COVER ASSY BLACK W/L VDS CAB LE, MIC LCD BEZEL DVD RW DRIVE ODD HLDS Super-Multi DRIVE 9.0mm T ray 8X GU61N LF+HF W/O bezel SA T A KU.0080D.064 T able 6-5. FRU list Category Description P/N[...]

6-1 4 FRU (Field Rep laceable Unit) List HDD HDD HGST 2.5" 5400rpm 500GB HTS545050A7E380,Jaguar B7, 500G/P SA T A 8MB LF+HF F/W:DA44 66 KH.50007.016 HDD SEAGA TE 2.5" 5400rpm 320GB ST320L T020/9YG142-188, Sapt a 15,320G/P SA T A 8MB LF+HF F/W :0001SDM1 7m mzh KH.32001.021 HDD HGST 2.5" 5400rpm 320GB HTS543232A7A384, Eagle B7, 320G/P [...]

FRU (Field Replac eable Unit) List 6-15 KEYBOARD CHICONY AF7S_A10B AF7S 103KS Black ARABIC W/FRAM E , FOIL , MYLAR KEYBOARD CHICONY AF7S_A10B AF7S 104KS Black Belgium W/FRAME , FOIL , MYLAR KEYBOARD CHICONY AF7S_A10B AF7S 104KS Black Brazilian Portuguese W/FRAME , FOIL , MYLAR KEYBOARD CHICONY AF7S_A10B AF7S 104KS Black Bulgaria W/FRAME , FOIL , MY[...]

6-1 6 FRU (Field Rep laceable Unit) List KEYBOARD CHICONY AF7S_A10B AF7S 104KS Black SLO/CRO W/FRAME , FOIL , MYLAR KEYBOARD CHICONY AF7S_A10B AF7S 104KS Black S panish W/FRAME , FOIL , MYLAR KEYBOARD CHICONY AF7S_A10B AF7S 104KS Black Sweden W/FRAME , FOIL , MYLAR KEYBOARD CHICONY AF7S_A10B AF7S 104KS Black Swiss/G W/FRAME , FOIL , MYLAR KEYBOARD [...]

FRU (Field Replac eable Unit) List 6-17 MA50_HX Intel i3-236 7M UMA HM77 NB.RY81 1.001 MA50_HX Intel i5-246 7M UMA HM77 NB.RY81 1.002 MA50_HX_i3-2367M_N13P-GS_1GBVRAM Intel HM77 N13P-GS LF NB.RYK1 1.003 MA50_HX_i5-2467M_N13P-GS_1GBVRAM Intel HM77 N13P-GS LF NB.RYK1 1.002 MA50_HX_i7-2637M_N13P-GS_1GBVRAM Intel HM77 N13P-GS LF NB.RYK1 1.001 MA50_HX I[...]

6-1 8 FRU (Field Rep laceable Unit) List THERMAL MODULE 60.RY8N5 .004 SPEAKER SPEAKER SET SCREW SCREW M2*2L+4.2MM(K)B-NI NY #1 86.RY8N5.001 SCREW M2*6L (K) B-ZN #1 NY 86.RN60U.002 SCREW M2.5*5L(K)B-NI,NY 86.B050U.001 SCREW M2*2L (K,D=5) W-NI #1 NY 86.RY8N5.003 SCREW M3*2.5L K B-ZN #1 NY 86.RY8N5 .004 T able 6-5. FRU list Category Description P/N[...]

FRU (Field Replac eable Unit) List 6-19 SCREW M2*2.5L(K)( ψ 3.7) W -NI 86.W750U.003 SCREW M2*6L(K,D4.6) B-ZN #1 NY 86.RY8N5 .005 SCREW M2*3L K B-ZN #1 NY 86.RY8N5 .006 SCREW M2.5*2.5L K B-NI #1 NY 86.RY8N5.002 T able 6-5. FRU list Category Description P/N[...]

6-2 0 FRU (Field Rep laceable Unit) List[...]

CHAPTER 7 Test Compatible Components[...]

8-2 Microsoft® Windows® 7 Envi ronment Test . . . . . . . . . . . . . . . 7-4 M3 581T/581TG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4[...]

T est Compatible Comp onents 7-3 Test Compatible Components This computer ’s compatibility is tested and verified by Acer’s in ternal testing department. All of its system functions are tested under Windows ® 7 environment. Refer to the fo llowing lists for component s, adapter ca rds, and perip herals which have p assed these tests. Regardin [...]

7-4 T est Compatible Compone nts Microsoft ® Windows ® 7 Environment Test 0 M3 581T/581TG 0 T able 8-1. M3 581T/581TG V endor Ty p e Description Acer Part No. Adapter 10001081 DEL T A 65W A dapter DEL T A 65W 19V 1.7x5.5x1 1 Y ellow ADP-65VH BA, L V5, Low profile LED LF AP .06501.033 60016453 CHICONY POWER 65W Adapter Ch icony Power 65 W 19V 1.7x[...]

T est Compatible Comp onents 7-5 60003544 LITE-ON OPT FM0128S3 Flash Disk LITE-ON SSD NAND 128GB LMT -128M3M LF+HF firmware: VYC2 KF .1280L .001 60003544 LITE-ON OPT FM0256S3 Flash Disk LITE-ON SSD NAND 256GB LMT -256M3M LF+HF firmware:VZ C2 KF .2560L .001 60002005 HGST SG N320GB5.4KS HDD HGST 2.5" 54 00rpm 320GB HTS543232A7A384,0J28213 ,Eagle[...]

7-6 T est Compatible Compone nts 60004668 ELPIDA SO4GBIII13 Memory ELPIDA SO-DIMM DDR III 1600 4GB EBJ40UG8BBU0-GN-F LF+HF 512*8 38nm KN.4GB09.005 NB Chip set 10001067 INTEL HM77 NB Chip set Intel CS HM77 Chief River KI.G7501.002 SB Chip set 9999995 ONE TIME VENDER N N KI.22800.0 1 1 ODD 60001944 LG HK NSM8XS9.0 ODD HLDS Super-Multi DRIVE 9.0mm T r[...]

T est Compatible Comp onents 7-7 PLM000 30 Nuvoton NPCT420R Nuvoton NP CT420R Fox conn Module 12x12x3.7mm (TPM FW :v3.69,TCG 1.2 rev .1 16,TxT compliance) HSF with EK embedded NC.2291 1 .002 T able 8-1. M3 581T/581TG V endor Ty p e Description Acer Part No.[...]

7-8 T est Compatible Compone nts[...]

CHAPTER 8 Online Support Information[...]

9-2 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3[...]

Online Support Information 8-3 Online Support Information Introduction 0 This section describes online tech nical support services available to help user s repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical querie s to a local Acer branch of fice. Acer Branch Of fices and Regi onal Business Units may access[...]

8-4 Online Support Inform ation[...]