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Acer 7 manual

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Table of contents for the manual

  • Page 1

    ASM 7.0 FAQ (Frequently Asked Questions) 1 o f 1 Acer Confidential Author: System Solution Center, Enterprise Products Line, ITBG / Charles Liu Release Date: July 3, 2006 Revision: 1.4 Total: 32 Pages Doc. Description In this note, we list fr equently asked questions of ASM 7.0 (Acer Server Manager 7.0). Products Affected ASM 7.0 (Acer Server Manag[...]

  • Page 2

    ASM 7.0 FAQ (Frequently Asked Questions) 2 o f 2 Acer Confidential Altos Servers 1. Which Altos servers can ASM 7.0 s upport? ANSWER: Please refer to ASM 7.0 THOL (Tested Hardwa re & Operating System List) for more detail. ARMC (Acer Remote Management Card) 1. Is ASM 7.0 integrated with ARMC or ARMC/2? ANSWER: At current stage, ASM 7.0 still ca[...]

  • Page 3

    ASM 7.0 FAQ (Frequently Asked Questions) 3 o f 3 Acer Confidential System Inventory YES YES Performance Monitor YES YES Terminal Service YES NO Alert action for events YES YES Separated Event Viewer for PET YES NO Power Control b y IPMI YES YES Power Control b y ASF YES YES Grouping feature YES YES 2 Integration with HP OpenView YES YES 3 Integrati[...]

  • Page 4

    ASM 7.0 FAQ (Frequently Asked Questions) 4 o f 4 Acer Confidential 5. As ASM 6.0 build 600 (or later) can support Web GUI, can I launch ASM 6.0 Web Console from the ASM 7.0 Administrator Console? ANSWER: ASM 7.0 build 300 (or later) provides a user interface to launch ASM 6.0 Web Console. User has to manually specify t he IP address of ASM 6.0 Web [...]

  • Page 5

    ASM 7.0 FAQ (Frequently Asked Questions) 5 o f 5 Acer Confidential ANSWER: 3. Can ASR recover the da ta or files on the server? ANSWER: No, ASR just simply restarts the server. It cannot protect the data or files on the server. Chassis 1. How can I get Chassis status for Altos G5350? It is al ways “This information is not available” in Chassis [...]

  • Page 6

    ASM 7.0 FAQ (Frequently Asked Questions) 6 o f 6 Acer Confidential ANSWER: At current stage, there is no w ay to tell BMC (Basebo ard Management Co ntroller) if the system has the Service ID or not. (Not defined in IPMI specifcation). So, this System identify LED info rmation will be always available when the system is with BMC. Document 1. When co[...]

  • Page 7

    ASM 7.0 FAQ (Frequently Asked Questions) 7 o f 7 Acer Confidential b. In critical tab of the cert ain sensor, for example, f ans, please check "Send e-mail" option.[...]

  • Page 8

    ASM 7.0 FAQ (Frequently Asked Questions) 8 o f 8 Acer Confidential 3. A customer can't configure the ASM 7 build 400T with th e email alert in case a power supply fails or the raid status changes to d egraded. ANSWER: In warning tab of the Storage Device , please check "Send e-mail" option. However, the power supply of Altos G320, G5[...]

  • Page 9

    ASM 7.0 FAQ (Frequently Asked Questions) 9 o f 9 Acer Confidential Event Log and Trap 1. How many destinatio ns may we set fo r trap in manag ed Altos servers? ANSWER: There is no dedicated GUI for user s to input trap des tination in ASM 7.0. For Windows, user s can input trap destinati on into SNMP Service Properties. For Linux, please edit /etc/[...]

  • Page 10

    ASM 7.0 FAQ (Frequently Asked Questions) 1 0 o f 1 0 Acer Confidential for Windows 2000 users, the latest patch and service pa ck for OS and IE must be installed in advanced. Some tips of ASM 7.0 Agent installation are as follo wing: a. Insert ASM 7.0 CD b. Select “Local install” c. Select “Server Install (Primary Agents)” d. Input the pass[...]

  • Page 11

    ASM 7.0 FAQ (Frequently Asked Questions) 1 1 o f 1 1 Acer Confidential c. Copy lmsensor file, it’s the sensors r elated files for non-IPMI base d system in Linux # mount /mnt/cdrom # cp /mnt/cdrom/ism/Software/linux/lmsensors.tar.gz /usr/src d. Install lmsensor file # cd /usr/src # tar –zxvf lmsensors.tar.gz # cd msensors # ./install.sh When fi[...]

  • Page 12

    ASM 7.0 FAQ (Frequently Asked Questions) 1 2 o f 1 2 Acer Confidential # ./withism.sh When finished, sensors-detect w ill configure the lm85 sensors to /etc/lm85.conf and /etc/rc* . You could execute “sensors” in a t erminal window of Linux to check if lm sensor package has been installed properly. If the lmsensor pa ckage has been successfully[...]

  • Page 13

    ASM 7.0 FAQ (Frequently Asked Questions) 1 3 o f 1 3 Acer Confidential # mysql g. Enter “grant all privileges on *.* to ‘ismdev’@’loca lhost’ identified by ‘ismd ev’ with grant option;” mysql> grant all privileges on *.* to ‘ismdev’@’localhost’ identified by ‘ismdev’ with grant option; Query OK, 0rows affected (0.00 s[...]

  • Page 14

    ASM 7.0 FAQ (Frequently Asked Questions) 1 4 o f 1 4 Acer Confidential during installation. 9. When Red Hat Enterprise Linux 3.0 Update 2 is fully installed, is there any package s hould be removed for ASM 7.0 installation? ANSWER: No, there is no package need s to be removed for installin g ASM 7.0. 10. When I install ASM 7.0 Administrato r Consol[...]

  • Page 15

    ASM 7.0 FAQ (Frequently Asked Questions) 1 5 o f 1 5 Acer Confidential 11. Can I install ASM 7.0 on multiple Altos G5350 systems at a time? ANSWER: No, the ASM 7.0 build 200L for Altos G5350 does not support “multiple system install” function. NOTE: ASM 7.0 build 100 and ASM 7.0 build 200T support “multiple system install” function. 12. In [...]

  • Page 16

    ASM 7.0 FAQ (Frequently Asked Questions) 1 6 o f 1 6 Acer Confidential a. Discover managed servers in the network thr ough ASM 7.0 Administrator Console by clicking "Other computers" and then click "Discover y" button on the tool bar b. When servers are f ound and appear in “Other computer s”, select the serv er you want to [...]

  • Page 17

    ASM 7.0 FAQ (Frequently Asked Questions) 1 7 o f 1 7 Acer Confidential (i.e. Altos G310 Mk2, G320, G530, G5350 and R 510 Mk2) do not feature IPMI 2.0 technology. 2. For servers with memory mirror/sp aring configured, can ASM 7.0 detect memory status and log the event once memory mirror/sparing is taking affect? ANSWER: No. The feature is only for I[...]

  • Page 18

    ASM 7.0 FAQ (Frequently Asked Questions) 1 8 o f 1 8 Acer Confidential ANSWER: Yes, but this power control feature is only fully supported when the managed s ervers have BMC. Please refer to below table for detail. Power On Power Off Reboot BMC Yes Yes Yes WOL Yes 1 No No ASM 7.0 Agent No Yes 2 Yes 2 NOTE 1: The managed server and ASM 7.0 Administr[...]

  • Page 19

    ASM 7.0 FAQ (Frequently Asked Questions) 1 9 o f 1 9 Acer Confidential Power Supply Management 1. When looking under the system menu in ASM and selecting Power Supply Management , there is not details and "This information is unavailable" I have found this fault on Altos G530, running P04 BIOS and standard Power Supply. But a cus tomer of[...]

  • Page 20

    ASM 7.0 FAQ (Frequently Asked Questions) 2 0 o f 2 0 Acer Confidential ANSWER: To manage the power supply, first, we need the power supply to provide the interface, so it can be managed. But the power supply of Altos G320, G520, G530, G5350 does not have this interface. Secondly, the main-board must f eature the related s ensor and management funct[...]

  • Page 21

    ASM 7.0 FAQ (Frequently Asked Questions) 2 1 o f 2 1 Acer Confidential LSI Logic G530 onboard SATA RAID 2 NOTE 1: No utility (such as Power Console Plus) need to be installed on the console system or managed server. NOTE 2: Please install onboard SATA RAID utility (i.e. MegaIDESpy) on the managed server prior to using this function. 3. Can ASM 7.0 [...]

  • Page 22

    ASM 7.0 FAQ (Frequently Asked Questions) 2 2 o f 2 2 Acer Confidential Remote Windows Console 1. Can ASM 7.0 support remote cons ole redirection, such as Rem ote Linux Console or Remote Windows Console in ASM 6.0? ANSWER: ASM 7.0 does not support Rem ote Linux Console. ASM 7.0 build 400 (or later) can support Remote Windows Console. On ASM 7.0 Admi[...]

  • Page 23

    ASM 7.0 FAQ (Frequently Asked Questions) 2 3 o f 2 3 Acer Confidential the remote managed server. 4. How do I manually install Remote Windows Cons ole Agent from the ASM 7.0? ANSWER: You can find the program in the folder of Management CD Remote Windows Console agent ASM 7.0 build 400T (or later) ismSoftware windows32bitserverRCAgentSetup_v1.[...]

  • Page 24

    ASM 7.0 FAQ (Frequently Asked Questions) 2 4 o f 2 4 Acer Confidential ANSWER: “System report” function is only for LANDesk Asset Manager. If users open system report through ASM 7.0 Console, it is just raw XML data displayed there. Sensor Information 1. Can I change the time in terval of monitoring system inventory like Fan , Voltage and Tempe[...]

  • Page 25

    ASM 7.0 FAQ (Frequently Asked Questions) 2 5 o f 2 5 Acer Confidential ANSWER: These functions such as “Modem”, Power Supply Management” and “Intel RAID Controller” will be always provided, no matter servers s upport the featur es or not. When users click these linkages, it will display “This information is unavailable” if the server [...]

  • Page 26

    ASM 7.0 FAQ (Frequently Asked Questions) 2 6 o f 2 6 Acer Confidential 2. I successfully install ASM 7.0 agent on R ed Hat Enterprise Linux 3.0 Update 2. B ut my ASM 7.0 Administrator Console cannot discovery the system. ANSWER: Please disable the firewall or add the n eeded ports in Red Hat En terprise Linux 3.0 Update 2. NOTE: Ports 623, 6780, 95[...]

  • Page 27

    ASM 7.0 FAQ (Frequently Asked Questions) 2 7 o f 2 7 Acer Confidential During installation of ASM 7.0, BMC driver will not be loaded if the system does not have BMC. 6. When I install ASM 7 (from the Management CD of EasyBUILD 7.0 build 210) on Altos G530, it shows: Cannot proceed to setup process. ASM v7.0 build 200L does not support your altos se[...]

  • Page 28

    ASM 7.0 FAQ (Frequently Asked Questions) 2 8 o f 2 8 Acer Confidential ANSWER: Please make sure the Remote Windows Cons ole Agent is installed and started. 8. In ASM 7.0 build 400, I installed the Remote Windows Console agent on managed server. But after I typed in valid user name and password f or Remote Windows Console acces s, it displays "[...]

  • Page 29

    ASM 7.0 FAQ (Frequently Asked Questions) 2 9 o f 2 9 Acer Confidential is required. Please follow th e procedure to perfo rm a post-installation for h ardware sensors readin g in Linux. a. Insert ASM 7.0 CDROM b. Login as root c. Copy lmsensor file # mount /mnt/cdrom # cp /mnt/cdrom/ism/Software/linux/lmsensors.tar.gz /usr/src NOTE: For ASM 7.0 bui[...]

  • Page 30

    ASM 7.0 FAQ (Frequently Asked Questions) 3 0 o f 3 0 Acer Confidential This SMBus driver cannot be re-ins talled after the ins tallation of ASM 7 Agent of Windows . Please refer to erratum #45 of ASM 7.0 Technical Update for more detail. The workaround is to install t he ASM 7.0 patch for SMBus driver . This patch can be downloaded from http://csd.[...]

  • Page 31

    ASM 7.0 FAQ (Frequently Asked Questions) 3 1 o f 3 1 Acer Confidential b. Install patch for SMBus driver. c. Install ASM 7.0 Agent. Uninstallation 1. How do I uninstall ASM 7.0 build 100 in Linux? ANSWER: Please follow the instructions to uninsta ll ASM 7.0 build 100 in Linux below. a. Insert ASM 7.0 CDROM b. Uninstall ASM 7.0 build 100 # mount /mn[...]

  • Page 32

    ASM 7.0 FAQ (Frequently Asked Questions) 3 2 o f 3 2 Acer Confidential # mount /mnt/cdrom # cd /mnt/cdrom/ism/Software # ./uninstall 4. How do I uninstall ASM 7.0 build 200 L (or later) in Linux? ANSWER: Please follow the instructions to uninstall ASM 7.0 build 200 L (or later) in Linux below. a. Insert ASM 7.0 build 200L CDROM b. Uninstall ASM 7.0[...]