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Acer ISDN P10 manual

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Table of contents for the manual

  • Page 1

    About this Manual This manual is designed to assist users in installing, configuring and troubleshooting the AcerISDN P10 ISDN card. Information in this document has been carefully checked for accuracy; however, no guarantee is given as to the correctness of the contents. The information contained in this document is subject to change without notic[...]

  • Page 2

    AcerISDN P10 User Manual ii CE/EMC Restriction of Liability The product described in this handbook was designed, produced and approved according to the EMC-regulations and is certified to be within EMC limitations. If the product is used in an uncertified PC, Acer Netxus Inc. undertakes no warranty in respect to the EMC limits. The described produc[...]

  • Page 3

    Table of Contents CHAPTER 1 1 Introduction 1 1.1 An Overview of the AcerISDN P10 1 1.1.1 What is ISDN? 1 1.1.2 The AcerISDN P10 ISDN Card 3 1.2 Package Contents 3 1.3 AcerISDN P10 Features 4 CHAPTER 2 5 Installation 5 2.1 Before Installing 5 2.2 Installing the ISDN Card 6 2.3 Installing the AcerISDN P10 Drivers 8 2.4 AcerISDN P10 Utility Installati[...]

  • Page 4

    Table of Figures Figure 1-1: The ISDN System _________________________________________ 2 Figure 2-1: Connecting the ISDN Line __________________________________ 7 Figure 2-2: AcerISDN P10 PnP Card Found in Windows 95 ________________ 8 Figure 2-3: AcerISDN P10 PnP Card Detected in OSR2 ____________________ 9 Figure 2-4: Configuring the ISDN Card __[...]

  • Page 5

    Chapter 1 Introduction 1.1 An Overview of the AcerISDN P10 1.1.1 What is ISDN? ISDN is an abbreviation for I ntegrated S ervices D igital N etwork. ISDN transfers information digitally and integrates all telecommunication services (such as telephone, teletext, videotex, etc.) into a single network. Using ISDN, you can transfer text, voice, data fil[...]

  • Page 6

    AcerISDN P10 User Manual 2 Because ISDN transmits data digitally, the data is virtually error free, and the transmission is much clearer, with fewer interruptions and slowdowns in facsimile transmissions. With ISDN devices implemented throughout the world, a truly digital network will emerge, allowing everyone fast and easy access to the global inf[...]

  • Page 7

    Chapter 1 — Introduction 3 1.1.2 The AcerISDN P10 ISDN Card The AcerISDN P10 ISDN Card is ideally suited to give your PC access to the world of the Integrated Services Digital Network. The AcerISDN P10 is easy to install, and easy to configure. The card is fully Plug and Play compatible. The Windows 95 operating system will automatically install [...]

  • Page 8

    AcerISDN P10 User Manual 4 1.3 AcerISDN P10 Features The AcerISDN P10 supports many standard and enhanced features that allow you to make full use of the bundled application program, including the following: ♦ Fully Plug and Play compatible ♦ Supports both 16-bit and 32-bit CAPI VxD (Virtual Device Drivers) for Windows 95 and NT ♦ Supports TA[...]

  • Page 9

    Chapter 2 Installation 2.1 Before Installing Make sure that you have all you need to install the AcerISDN P10 ISDN card. You should have the following: 1. An IBM compatible 486 DX2-66 or above with at least 8MB of RAM. 2. One unused 16-bit expansion ISA bus slot. 3. One free interrupt (IRQ). 4. Microsoft Windows 95 or NT. 5. CR-ROM drive. 6. At lea[...]

  • Page 10

    AcerISDN P10 User Manual 6 2.2 Installing the ISDN Card Please refer to the following instructions and figures for installation procedures: Many expansion cards are packaged in an anti- static pouch to protect them from electrostatic discharge, which can damage components on the board. Make sure you are properly grounded, i.e., wearing a grounding [...]

  • Page 11

    Chapter 2 — Installation 7 6. Connect your ISDN line to the RJ-45 jack labelled “S 0 LINE” on the card as shown in Figure 2-1. F IGURE 2-1: C ONNECTING THE ISDN L INE Replace the computer system cover unit and reconnect your peripheral devices. The next section covers the AcerISDN P10 driver installation under the Microsoft Windows 95 and NT [...]

  • Page 12

    AcerISDN P10 User Manual 8 2.3 Installing the AcerISDN P10 Drivers Because the AcerISDN P10 is fully Plug and Play compatible, installing the card is easy and fast. For Windows 95 and OEM Service Release 2 (OSR2): 1. Start Windows. After the opening banner, Windows will tell you that your AcerISDN P10 card has been detected. You will then see the f[...]

  • Page 13

    Chapter 2 — Installation 9 Or you will see the following screen for OSR2: F IGURE 2-3: A CER ISDN P10 P N P C ARD D ETECTED IN OSR2 2. Insert the AcerISDN P10 Driver Installation Diskette or CD into the appropriate drive (A:, B:, or D:, etc.). 3. Select “Driver from disk provided by hardware m anufacturer” for Windows 95, or “Next >” f[...]

  • Page 14

    AcerISDN P10 User Manual 10 5. When Windows has finished copying the driver files, you will see the following screen for setting the properties of the AcerISDN P10. F IGURE 2-4: C ONFIGURING THE ISDN C ARD Select the signalling protocol and PCM coding rule of the ISDN switch. Input the ISDN number and click “OK”.[...]

  • Page 15

    Chapter 2 — Installation 11 7. After the property settings, Windows will copy system files and you might see the following screen prompting for the path of the Windows 95 source files. F IGURE 2-5: E NTERING THE P ATH OF W INDOWS 95 D ISK If the Microsoft ISDN Accelerator Pack 1.1 or Dial-Up Networking 1.2 has been installed before, Windows will [...]

  • Page 16

    AcerISDN P10 User Manual 12 Press “ Y es” to keep the newer files. 10. If the Microsoft ISDN Accelerator Pack 1.1 or Dial-Up Networking 1.2 is not installed before, you should see the following screen. F IGURE 2-7: I NSTALLING THE M ULTILINK PPP FROM M ICROSOFT For more details about multilink PPP, please refer to Section 2.6, Using Multilink i[...]

  • Page 17

    Chapter 2 — Installation 13 Press “ Y es” to restart your computer and finish the AcerISDN P10 driver installation. After Windows has restarted, you can check the Device Manager to see if your card has successfully been installed. Please follow these instructions: 1. Open up “Control Panel”. Double click the “System” Icon. Click the ?[...]

  • Page 18

    AcerISDN P10 User Manual 14 F IGURE 2-9: T HE D EVICE M ANAGER Select the “AcerISDN P10 AIK-514S” folder and then click “Properties”. You will see the following screen.[...]

  • Page 19

    Chapter 2 — Installation 15 F IGURE 2-10: D EVICE P ROPERTIES W INDOW The message under “Device Status” indicates that the card is installed properly and that there are no hardware conflicts. If there is an error message, please refer to Chapter 3, Troubleshooting .[...]

  • Page 20

    AcerISDN P10 User Manual 16 For Windows NT 4.0: 1. Start Windows. Run “D:DRIVERSWINNT40SETUP.BAT” in the Driver Installation Diskette or CD. F IGURE 2-11: A DDING THE A CER ISDN P10 AS A N ETWORK A DAPTER 2. Click “OK” again to begin copying files. 3. After that, the “Setup Program” will start.[...]

  • Page 21

    Chapter 2 — Installation 17 F IGURE 2-12: S ETUP P ROGRAM OF THE ISDN C ARD 4. If your PC has PnP BIOS, you can choose “Auto Setting”. Then the IRQ and I/O Port of the ISDN card will be configured by the system. 5. Select the signalling protocol and PCM coding rule of the ISDN switch. Input the ISDN number and click “OK”. 6. After setting[...]

  • Page 22

    AcerISDN P10 User Manual 18 F IGURE 2-13: E NTERING THE P ATH OF W INDOWS NT D ISK 7. When the RAS is installed, you will see the following screen for configuring ISDN ports as RAS devices. F IGURE 2-14: A DDING THE ISDN P ORTS FOR RAS 8. Press “OK” to select “ISDN1-NTWANMP” as one of the “RAS Capable Devices”, you should then see the f[...]

  • Page 23

    Chapter 2 — Installation 19 F IGURE 2-15: L IST OF RAS C OMMUNICATION P ORTS 9. Click “Add...” for adding “ISDN2-NTWANMP” to the list of RAS communication ports. These two ports, “ISDN1” and “ISDN2”, make the AcerISDN P10 be capable of dialing or receiving multilink calls. For more details about configuring the multilink support i[...]

  • Page 24

    AcerISDN P10 User Manual 20 F IGURE 2-16: A CER ISDN P10 I NSTALLED AS A N ETWORK A DAPTER 11. Click “Close”, you will be prompted to restart the computer. 12. Press “ Y es” to restart your computer and finish the AcerISDN P10 driver installation. The next section covers the utility installation for the AcerISDN P10.[...]

  • Page 25

    Chapter 2 — Installation 21 2.4 AcerISDN P10 Utility Installation To install the utility programs, please follow the instructions listed below. 1. Insert the AcerISDN P10 Utility Installation Diskette or CD into drive A: (B:, or D:, etc.). 2. On the task bar, press “Start” and then click “Run”. The Program Run dialog box will open. F IGUR[...]

  • Page 26

    AcerISDN P10 User Manual 22 2.5 The Diagnostic Program After you have installed your ISDN card, you can use the diagnostic program to test the configuration. The diagnostic program is an intuitive menu-driven Windows program that will help you to quickly set up your ISDN card. To run the diagnostic program please follow these instructions: 1. Open [...]

  • Page 27

    Chapter 2 — Installation 23 The IRQ and I/O Port hardware configuration is listed. If an error message is listed, please refer to the Troubleshooting chapter of this manual. 4. In the “Own ISDN Number” box, type in the subscriber number of your own ISDN line. 5. Press “Loopback Test” to begin the diagnostic procedure. The diagnostic progr[...]

  • Page 28

    AcerISDN P10 User Manual 24 2.6 Using Multilink in Windows 95 While you installing the AcerISDN P10 in Windows 95, the Microsoft ISDN Accelerator Pack 1.1 or Dial-Up Networking 1.2 will also be installed. It includes updates to Windows 95 Dial-Up Networking to support the combining of two 64Kbps data channels into the equivalent of a single 128Kbps[...]

  • Page 29

    Chapter 2 — Installation 25 4. For the Dial-Up Networking 1.2, select the “Multilink” tab to display the “Set Additional Devices” dialog. 5. As for the ISDN Accelerator Pack 1.1, you will see a section labelled “Set Additional Devices” at the bottom of the “General” tab. Click on the “Settings” button to display the “Set Add[...]

  • Page 30

    AcerISDN P10 User Manual 26 If the “Resume” button is displayed, then click on “Resume” to dial that connection and add that line to the bundle. You may suspend and resume individual links without dropping the connection.[...]

  • Page 31

    Chapter 2 — Installation 27 2.7 Uninstalling the AcerISDN P10 The setup information for the AcerISDN P10 is saved by Windows. If you decide to permanently remove the AcerISDN P10 from your system, you must run the uninstallation program from the AcerISDN P10 program group. To remove the driver and utility Programs of the AcerISDN P10 from your sy[...]

  • Page 32

    Chapter 3 Troubleshooting 3.1 Troubleshooting Procedures When dealing with computer hardware, problems often occur because of configuration errors. Make sure that the card is securely seated in its socket. If your AcerISDN P10 does not work properly, run the diagnostic program to help you identify the problem. The following table will assist you in[...]

  • Page 33

    Chapter 3 — Troubleshooting 29 If the HDD was moved from another PC, you should use the Add New Hardware Wizard in the Control Panel to search for the new hardware. It will ensure that the configuration information of the PC will be consistently stored in the HDD. Error Message Possible Cause Remedy A required .DLL file, CAPI2032.DLL, was not fou[...]

  • Page 34

    AcerISDN P10 User Manual 30 Error Message Possible Cause Remedy PnP fail (for W indows 95) Registration key has been destroyed. 1. Uninstall the AcerISDN P10 driver. 2. Shut down the PC and remove the ISDN card. 3. Start the PC and use the Add New Hardware W izard in the Control Panel to search for new hardware. 4. Shut down the PC and re-install t[...]

  • Page 35

    Chapter 3 — Troubleshooting 31 The resource (IRQ and I/O Port) information of some PCI cards is not registered in Windows NT system. You must choose free resources that are not used by the PCI cards. Error Message Possible Cause Remedy IRQ assignment error 1. IRQ is in conflict or the Registration key has been destroyed. 1. Same as PnP fail (for [...]

  • Page 36

    AcerISDN P10 User Manual 32 Error Message Possible Cause Remedy Cannot activate S0 interface The ISDN line is not connected. Ensure that the ISDN S0 line is securely connected to the RJ- 45 jack. Cannot establish LAPD link The ISDN line may be malfunctioning. Ensure that the ISDN S0 line is in good condition. Connecting fail (error code = xxxx) 1. [...]

  • Page 37

    Appendix A Product Support If you have any problems with your AcerISDN P10 ISDN Card, please consult this manual. Most problems can be resolved by using the Troubleshooting chapter (Chapter 3). If you continue to have problems you should contact the dealer where you bought the AcerISDN P10. If you have any other questions you can contact Acer Netxu[...]