Acer S3 MS2346 manual

Aspire S3 MS2346 SERVICE GUIDE[...]

ii Revision History Refer to the table below for the up da te s ma d e to th is Aspir e S3 M S23 46 S er vice Guide . Service guide files and up dates are avail able on the ACER/CSD website. For more information, go to http://csd.acer .com.tw .The information in this guide is subject to change without notice. Disclaimer The information in this guid[...]

iii Conventions The following conventions are used in this manual: W ARNING : ! Indicates a potential for personal injury . CAUTION : ! Indicates a potential loss of data or damage to equipment. IMPORT ANT : + Indicate s informati on that is import ant to know for the proper completion of a procedure, choice of an option, or completing a t ask. The[...]

iv General information 0 Before using this info rmation and the pr oduct it support s, read the following general information. This service guide provides you with all te chnical information relating to the basic configuration for Acer’s global product of fering. T o better fit loca l market requirem ents and enhance product competitive ness, you[...]

v Aspire S3 MS2346 CHAPTER 1 Hardware Specifications Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Syst[...]

vi BIOS Flash Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 DOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Remove HDD/BIOS Password Utilities . . . . . . . . . . . .[...]

vii Replacing the WLAN Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50 Replacing the M-SATA Board.. . . . . . . . . . . . . . . . . . . . . . . . . . 3-51 Replacing the RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52 Replacing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . 3-53 Repla[...]

viii CHAPTER 5 Jumper and Connector Locations Mainboard Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Clearing Password Check and BIOS Reco very . . . . . . . . . . . . . 5-5 Clearing the BIOS Pa sswords . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Performing a BIOS Recovery . . . . . . . . . . . . [...]

CHAPTER 1 Hardware S pecifications[...]

1-2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 System Memory . . . . . . . . . . . . . . . . . . . .[...]

Hardware S pecifications and Configurations 1-3 Hardware S pecificati ons and Configurations Features 0 The following is a summary of the comp uter ’s many featu res. Operating System 0  Genuine Wind o ws ® 7 Home Premium 64-bit  Genuine Wind o ws ® 7 Home Basic 64-bit Platform 0  Huron River platfor m  Supports the Seco[...]

1-4 Hardware Specifications and Configurations S torage Subsystem 0 Hard disk drive 0  2.5-inc h, 9. 5 mm, 5400 rp m SA T A hard disk dr ive (HDD) or  2.5-inch, 9.5 mm, F lash Disk SA T A solid state driv e (SSD) Card reader 0  2-in-1 card read er slot  Supports MultiMediaCard™ (MM C) , MultiMediaCard Plus ( MMCplus™) an[...]

Hardware S pecifications and Configurations 1-5 Power Adapter and Battery 0  19 V 3-pin AC adapter; 65 W  3 cell 3260 mAh 3S1P lithium polymer battery pack  Battery life:  7 hours for models with SSD  6 hours f or models w ith HDD  Charging pe rio d :  1.5 to 2 hour s for 0–80% cap acity  3 to 3.5 h[...]

1-6 Hardware Specifications and Configurations Software and T ools 0 Productivity 0  Acer ePower Management  Deep Sleep Settings  Adobe ® Flash ® Player 10.1  Adobe ® Reader ® X  AUPEO! (US only)  Bing™ Bar  eSobi™  Fooz Kids  Internet Explorer 9  Kobo™ (Australia, Canada, New Ze[...]

Hardware S pecifications and Configurations 1-7 Web links and utilities 0  Acer Accessory S tore (Belgium, France, Germany , Italy , Netherlands, S p ain, Sweden, UK only)  Acer Identity Card  Acer Registration  Acer Updater  eBay ® shortcut (Australia, Austria, Belgium, Cana da , France, Germany , Italy , India, Irel[...]

1-8 Hardware Specifications and Configurations Notebook T our 0 This section provides an over view of th e features and function s of the notebook. Open Front V iew 0 Figure 1-1. Open Front V iew T able 1-1. Open Front V iew No. Icon Item Description 1 Integrate d webcam Web camera for v ideo commu nication. 2 Display screen Also called liquid crys[...]

Hardware S pecifications and Configurations 1-9 Rear Vi ew 0 Figure 1-2. Rear View T able 1-2. Rear View No. Icon Item Description 1 DC-in jack Connects to the AC adapter . 2 HDMI port Support s high definition digit al video connectio ns. 3 USB 2.0 port s Connects to USB devices (e.g., USB mouse, USB camera). 4 Battery indicator Indicates the comp[...]

1-10 Hardware Specifications and Configurations Left V iew 0 Figure 1-3. Lef t V iew T a ble 1-3. Lef t V i ew No. Icon Item Descripti on 1 Headphone/Mic in combo ja ck Connects to combo Head phone/Mic in devices[...]

Hardware S pecifications and Configurations 1-1 1 Right V iew 0 Figure 1-4. Right View T a ble 1-4. Right Vi ew No. Icon Item Description 1 2-in-1 card reader Support s MMC, MMCplus, and SD cards. Note: Only one card can operate at any given time.[...]

1-12 Hardware Specifications and Configurations Base Vi ew 0 Figure 1-5. Base View T able 1-5. Base View No. Icon Item Description 1 Battery reset pinhole Insert a p aperclip into the hole and press for four seconds to reset the comput er (simulates removing and reinstalling the battery) 2 S trap Slot For optional strap accessory . 3 S peakers Deli[...]

Hardware S pecifications and Configurations 1-13 T ouchpad Basics 0 Figure 1-6. T ouchpad  Move finger across the multi-touchp ad (1) to move the curso r . T apping on the multi-touchpad is the same as clicking the left butt on of a mo use.  Press the lower left (2) and lower right (3 ) part of the multi- to uc hpad to pe rform selectio[...]

1-14 Hardware Specifications and Configurations Keyboard 0 The keyboard cont ains an overlay numeric ke ys, inverte d “T” cursor ke y , Windows® key , Application key , function lock keys, and hotk eys controlling various computer features. Figure 1-7. Keyboard Lock Keys 0 The keyboar d has three lo ck keys which the user ca n toggle on a nd o[...]

Hardware S pecifications and Configurations 1-15 Windows Keys 0 The keyboard has two keys that perform Windows- specific functions. Figure 1-9. Windows-sp ecific Keys Num Lock Fn + F1 1  The key can be tu rned on/off via the intern al keyboard ( Fn + F1 1 ) or the external keyboard/keyp ad. Num Lock af fects the external keyboard/keyp ad only . [...]

1-16 Hardware Specifications and Configurations Hotkeys 0 The computer uses hotkeys or key combinatio ns to access most computer controls. T o activate hotkeys, pr ess an d ho ld th e Fn key before pre ssin g the key in the combination. Figure 1-10. Hotkeys Windows Logo key  Ctrl ++ L : Lock your compute r (if yo u ar e con n ec te d to a netwo [...]

Hardware S pecifications and Configurations 1-17 0 Fn + F8 S peaker toggle T urns the speake rs On or Off. Fn +  V olume Up Increases the sound volume. Fn +  V olume Down Decrease s the sound volume. Fn +  Brightness Down Decreases the screen br ightness. Fn +  Brightness Up Increases the screen brightness. T a ble 1-10. Hotkeys Hotkey [...]

1-18 Hardware Specifications and Configurations D2D Recovery 0 The Acer Disk to Disk (D2D) recovery func tion allows you to us e the recovery partition to troubleshoot your computer . 1. Restart the computer . 2. During POST , press F1 to access the BIOS Setup screen. 3. Press  to select the Main menu. 4. Press  to select the D2D Recovery fie[...]

Hardware S pecifications and Configurations 1-19 S pecification T ables 0 Computer S pecifications Item Metric Imperial Dimensions Width 32.2 cm 12.68 in Depth 21.85 cm 8.52 in Height 1.75 cm 0.68 in Weight (equi pped with 3-cell battery pack) 1.33 kg with SSD disk drive 1.35 kg with HDD disk drive 2.93 lbs 2.98 lbs Input power Operating voltage 19[...]

1-20 Hardware Specifications and Configurations System Board Processor Processor S pecifications Heat Sink F an T ru e V al ue T able Item Spec ificatio n Core logi c Mobile Intel ® HM77 (6MB BIOS ROM) Chipset Graphics UM A: In te gr at ed in the Intel ® Core™ Mobile Pro ce ssor USB 2.0 Integrated in th e Mobile Intel ® HM65 Express Chipset Wi[...]

Hardware S pecifications and Configurations 1-21 System Memory Graphics Controller System BIOS 68 5700 34 78 6200 37 85 6500 40 Throttling 50%: On= 85 °C; OF F=84 °C OS shuts down at 97 °C; Hard wa re shuts down at 85 °C Item Specific ation Memory controller Integrated in the Intel ® Core™ M obile Processo r Memory size 4 GB onboard Maximum [...]

1-22 Hardware Specifications and Configurations Keyboard Hard Disk Drive Item Spec ification T ype Aspire AF 1S Flat keyb oard T otal nu mber of keys 84 keys Windows logo key Y es Internal and extern al USB keyboard work simul t aneously? Ye s Features  Overlay numeric keys  Inverted “T” curso r ke ys  Hotkeys for volume and brightness[...]

Hardware S pecifications and Configurations 1-23 Solid St ate Drive (SSD) Card Reader LCD Panel Power Requirement 5 VDC Item Specif ication V endor and models A-DA T A SSD NAND AS51 1S7-120GM A-DA T A SSD NAND AS51 1S7-240GM Product series A-DA T A SSD NAND AS51 1S7 Configuration Interface Serial A T A-6Gb/s Capacity (GB) 120 240 Performance Max. R[...]

1-24 Hardware Specifications and Configurations Supported Display Resolutions Audio Codec Audio Interface Response time T ypical Maximum 8m s 16 ms T ypical power consumption (watt) 3 W Electrical interface 1-channel L VDS Backlight White LED (WLED) Weight 310 g Physical size 306.8 × 189.2 × 3.6 mm Specification UMA 800×600, 60 Hz, 16:9 Y es 102[...]

Hardware S pecifications and Configurations 1-25 Web cam Wireless LAN USB Interface HDMI Port Compatibility High Definiti on Audio S pecification Sampling rate 1 Hz resolution VSR (V ariable Sampling Rate) Internal microphone Y es Internal spea ker/quant ity Y es, two speakers Item Specif ication V endor and models  Lite-On HD_S L T_1 19_SP  [...]

1-26 Hardware Specifications and Configurations System LED Indicators Battery Pack AC Adapter System Power Manageme nt Data throughput Up to 16.7 million colors Number of HDMI port 1 Location Back Item Specification Power status  Solid blue: The computer is turned on.  Blinking amber: The computer is in power-saving mo de.  Indicator off: [...]

Hardware S pecifications and Configurations 1-27 Power glob al states  G3 Mechanical Off - This of f state is entered through a mechanical means; no electrical current is running through the circuitry and it can be worked on without damaging the hardware or endanger ing service personnel. Except fo r the real-time clock, powe r co ns umption is [...]

1-28 Hardware Specifications and Configurations System DMA Specification System Interrup t Specificat io n Legacy M ode Power Management DMA0 Free DMA1 Free DMA2 Free DMA3 Free DMA4 Dir ect m emory ac cess co ntrol ler DMA5 Free DMA6 Free DMA7 Free Hardware IRQ System Function IRQ0 System timer IRQ1 S tandard PS/2 keyb oard IRQ2 Not in use IRQ3 Not[...]

Hardware S pecifications and Configurations 1-29 System IO Address Map I/O addres s (h e x) System Function (ship ping configuration) 0000 - 001F Direct Memory Access Controller 0000- 0CF7 PCI bus 0020- 0021 Programmable Inte rrupt Controller 0024- 0025 Programmable Inte rrupt Controller 0028- 0029 Programmable Inte rrupt Controller 002C - 002D Pro[...]

1-30 Hardware Specifications and Configurations 00AC - 00AD Programmable Interr upt Controller 00B0- 00B1 Programmable Interrupt Controller 00B2- 00B3 Moth erboard resou rces 00B4- 00B5 Programmable Interrupt Controller 00B8- 00B9 Programmable Interrupt Controller 00BC - 00BD Programmable Interr upt Controller 00C0- 00DF Direct Memory Access Contro[...]

CHAPTER 2 System Utilities[...]

2-2 BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 BIOS Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 BIOS Flash Utilities . . . . . . . . . . . . . . . . . . . . . . . .[...]

System Utilities 2-3 System Utilities BIOS Setup Utility 0 This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur , the setup utility may need to be run. Refer to Chapter 4, T ro uble[...]

2-4 System Utilities BIOS Menus 0 This section describes the InsydeH2O BIOS Setup Utility menu ta bs. NOTE: NOTE : The screenshot s used in this chapter are for referen ce only . Actual values can vary depending on the compu ter model. Information 0 This tab shows a summary of the computer‘s hardware infor mation. Figure 2-1. Hardware Information[...]

System Utilities 2-5 Product Name Model name of th e computer Manufacturer Name Computer manufa cturer UUID The universally unique iden tifie r tag assign ed to the c omp ut er T a ble 2-1. Hardware Information (Continued) Parameter Description[...]

2-6 System Utilities Main 0 Use this tab to set the system time a nd date, e nable or disable boot options, and enab le or disable the D2D recovery featur e. Figure 2-2. BIOS Main T a ble 2-2. BIOS Main Parameter Description Format/Option System Time System time express ed in 24-hour format Format: HH:MM:SS (hour:minute:second ) System Date System [...]

System Utilities 2-7 Security 0 Use this tab to safe guard and protect the co mputer from unauthorized use. Figure 2-3. BIOS Security NOTE: NOTE : When prompted to enter the passwor d, three attempt s are allowed be fore system halts. Resetting the BIOS password may require the user to return the computer to its de aler . T a ble 2-3. BIOS Security[...]

2-8 System Utilities Setting a Password 0 Follow the succeeding instruction s to set the user or supervisor passwords. 1. Press to hig hlight a Set _______ Password p arameter and press Enter . The Set _______ Password dialog box appe ars. Figure 2-4. Set Supervisor Password 2. T y pe a new passwor d in the Enter New Password field and press Enter [...]

System Utilities 2-9 Changing a Password 0 1. Press to hig hlight a Set _______ Password p arameter and press Enter . The Set _______ Password dialog box appe ars. Figure 2-6. Set Supervisor Password 2. T y pe the cur rent password in the Enter Current Password field and press Enter . 3. T y pe the new password in the Enter New Password field. 4. R[...]

2-10 System Utilities Boot 0 Use this tab to set th e preferred d rive sequence in which th e Setup Utility attempt s to boot the operating system. By default, the computer searches for boot de vices in the following order: 1. Hard di sk drive 2. External USB boot able device 3. Network boot 4. External USB hard drive 5. External USB optical drive [...]

System Utilities 2-1 1 Exit 0 Use the Exit tab to save or discard changes and close the BIOS Setup Utility . Figure 2-9. BIOS Exit T able 2-4. Exit Parameters Parameter Description Exit Saving Changes Close the BIOS Setup Utility and save the setup changes. Exit Discarding Changes Close the BIOS Setup Utility without saving the setup changes. Load [...]

2-12 System Utilities BIOS Flash Utilities 0 BIOS Flash memory u pdates are required for the following conditions:  New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE : If a Crisis Recovery Disc is not available, [...]

System Utilities 2-13 DOS Flash Utility 0 Perform the following to use the DOS Flash Utility : 1. Press F2 during boot to enter Setup Menu . 2. Select Boot Menu to modify boot priority order . Example: If using USB HDD to Update BIOS , move USB HDD to position 1. Figure 2-10. BIOS Boot 3. Insert the USB H DD an d re boo t c omp ute r . 4. Execute &[...]

2-14 System Utilities Remove HDD/BIOS Password Utilities 0 This section explains how to remove the HDD and BIOS p asswords. Removing the HDD Password 0 NOTE: NOTE : If the incorrect HDD password is entered th ree times in succession, an error is generated. ( Figure 2-1 1) Figure 2-1 1. Password Error S t atus T o reset the HDD password: 1. Open th [...]

System Utilities 2-15 Removing the BIOS Passwords 0 T o clear a lost BIOS password (user or supervisor password), you need to short the clear password har dware gap (G2201) locate d on the mainboard. Refer to the “ Clearing the BIOS Passwords ” on p age 5-5 section for detailed instructions. Figure 2-14. G2201 Hardware Gap[...]

2-16 System Utilities Using DMI T ools 0 The DMI (Desktop Manag em e nt Inte rf ac e) T ool copies BIOS information to EEPROM (Electrically Erasable Program mable Read-Only Memory). Used in the DMI poo l for hardware management. LAN EEPROM Utility 0 LAN EEPROM Utility enables to change the MAC address. Perform the following steps to use the LAN EEP[...]

CHAPTER 3 Machine Maintenance[...]

3-2 Machine Disassembly and Replacement . . . . . . . . . . . . . . . . . . 3-3 Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Replacement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Disassembly Proces[...]

3-3 Replacing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-71 Replacing the Lower Case. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-74[...]

3-4[...]

Machine Maintenance 3-5 Machine Maintenance Machine Disassembly and Replacement 0 This chapter contains step -b y-ste p pro ce dures on how to disassemble the notebook computer for maintena nc e and troublesh ooting. Cable paths and p ositioning may not represent the actual model. During the remo val and installation of the components, ensure all a[...]

3-6 Machine Maintenance Pre-disassembly Instructions 0 Before proc eeding with the disassem bly procedur e, make sur e that you do the followin g: 1. T urn of f the power to the system and all peripherals. 2. Unplug the AC ad ap te r and all po we r an d sig na l cab les from the syste m . Figure 3-1. AC Adapter 3. Remove any dummy cards that are p[...]

Machine Maintenance 3-7 Disassembly Process 0 The flowchart provided in this disassembly section illu strate the entire di sassembly sequence. Observe the order of the sequ ence to avoid da mage to an y of the hardwar e componen t s. For example, if you want to remove the WL AN/M-S A T A board, you must first remove the battery pack, then the WLAN [...]

3-8 Machine Maintenance Mainboard Disassembly M2 x L3 1 86.00E14.523 RTC Battery Disassembly - - - WLAN Board Disassembly - - - Keyboard Disassembly M1.4 x L1.2 29 86.EA322.2R0 Middle Cover Disassembly M2 x L3 4 86.00E14.523 LCD Module Disassembly M2 x L4.5 4 86.EA552.4R5 T a ble 3-2. Screw List Ste p Screw Quantity Acer Part Number[...]

Machine Maintenance 3-9 Removing the Lower Case 0 1. Remove t he twelve screw s securing the lower case. Figure 3-3. Lower Case Screws 2. Gently lift the lower case and lay it down beside the main unit. Figure 3-4. Lower Case T a ble 3-3. Screws Ste p Screw Quantity Screw T ype Lower Case Disassembly M2 x L4.5 12[...]

3-10 Machine Maintenance Removing the Battery Pack 0 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Remove the two screws securing the lef t speaker to the upper case. Figure 3-5. Left S peaker Screws 3. Lift the le ft speaker of f the upper case and temporarily place it at the side of the r ight speaker . Figu[...]

Machine Maintenance 3-1 1 4. Lift the DC-In & Power cable o ff the battery pack. Figure 3-7. DC-In & Power Cable 5. Remove the two screws securing the ba ttery pack to th e upper case. Figure 3-8. Battery Pack Screws T a ble 3-8. Screws Ste p Screw Quantity Screw T ype Battery Pack Disas sembly M2 x L4.5 2[...]

3-12 Machine Maintenance 6. Lift the battery pack of f its socket in the upper case then slide it a few millimeters aw ay from the mainboard ( 1 ). Disconnect the battery cable fro m the WLAN bo ar d ( 2 ). Figure 3-9. Battery Cable 7. Detach the batter y pack from the upper case. Figure 3-10. Battery Pack NOTE: NOTE : The battery has be en hig hli[...]

Machine Maintenance 3-13 Removing the Left and Right S peakers 0 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3. Remove the two screws securing the r ight speakers to the upp er case ( 1 ). Figure 3-1 1. Right Speaker Screws a[...]

3-14 Machine Maintenance 6. Disconnect the speaker ’s cable from the mainboard. Figure 3-13. Speaker Cable[...]

Machine Maintenance 3-15 Removing the WLAN Module 0 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3. Unplug the two an tenna cables fr om the WLAN mod ule. Figure 3-14. WLAN Module Antennas IMPORT ANT : + For reference during m[...]

3-16 Machine Maintenance 5. Remove the screw secu ring the WLAN module to th e WLAN/M-SA T A board. Figure 3-16. WLAN Module Screw 6. Detach the WL AN module from the slot. Figure 3-17. WLAN Module NOTE: NOTE : A circuit board that is > 10cm 2 has been highlight ed with a ye llow rectangle in Figure 3-17 . Follow the local regulations fo r dispo[...]

Machine Maintenance 3-17 Removing the DC-In Module (WLAN Board) 0 NOTE: NOTE : For models that have M-SA T A board installed, please pr oceed to page 3- 18 , “ Removing the DC-In M odule (M-SA T A Boar d) ” 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedu[...]

3-18 Machine Maintenance Removing the DC-In Module (M-SA T A Board) 0 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3. Disconnect the DC- In cable fro m the M-SA T A board & the mainboard ( 1 ) then release the DC-In cable [...]

Machine Maintenance 3-19 Removing the HDD Module 0 NOTE: NOTE : For models that have SSD disk drive installed, please proceed to page 3-22 , “ R emoving the SSD Module ”. 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3. Rel[...]

3-20 Machine Maintenance 5. Remove the screw securing the HD D module to the upper case. Figure 3-24. HDD Module Screw 6. Detach th e HDD module from the upper case . Figure 3-25. HDD Module T a ble 3-24. Screw Ste p Screw Quantity Screw T ype HDD Module Disassembly M2 x L3 1[...]

Machine Maintenance 3-21 7. Detach the ca ble from the HDD module. Figure 3-26. HDD Cable 8. Remove th e four screw s securing the HDD module to the bracket ( 1 ) then detach the HDD module from the bracke t ( 2 ). Figure 3-27. HDD Bracket Screws T a ble 3-27. Screws Ste p Screw Quantity Screw T ype HDD Bracket Disassembly M3 x L4 4[...]

3-22 Machine Maintenance Removing the SSD Module 0 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3. Release the SSD cable from the adh esive ta pe securing i t. Figure 3-28. SSD Cable Adhesive T ape 4. Grasp the plastic tab an [...]

Machine Maintenance 3-23 5. Remove t he screw s ecuring the SSD module to the upper case. Figure 3-30. SSD Module Screw 6. Detach the SSD mod ule from the upper case . Figure 3-31. SSD Module T a ble 3-30. Screw Ste p Screw Quantity Screw T ype SSD Module Disassembly M2 x L3 1[...]

3-24 Machine Maintenance 7. Detach the ca ble from the SSD module. Figure 3-32. SSD Cable 8. Remove the four screws secur ing the SSD module to th e bracket ( 1 ) then det ach the SSD module from the bracke t ( 2 ). Figure 3-33. SSD Bracket Screws T a ble 3-33. Screws Ste p Screw Quantity Screw T ype SSD Bracket Disassembly M 3 x L4 4[...]

Machine Maintenance 3-25 Removing the Card Reader Board 0 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3. Disconnect the card reader cab le from the mainboard an d the card reader boar d. Figure 3-34. Card Reader Cable 4. Remo[...]

3-26 Machine Maintenance 5. Detach the ca rd reader board from the upper case. Figure 3-36. Card Reader Board NOTE: NOTE : A circuit board that is > 10cm 2 has been highlight ed with a ye llow rectangle in Figure 3-36 . Follow the local regulations fo r disposing this type of circuit board.[...]

Machine Maintenance 3-27 Removing the Mainboard 0 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3. Release the connector latch ( 1 ) from the mainboard, then disconnect the touchpad cable ( 2 ). Figure 3-37. T ouchpad Cable 4. [...]

3-28 Machine Maintenance 5. Release the connector latch ( 1 ) from the mainboar d, then disconnect the p ower button cable ( 2 ). Figure 3-39. Power Button Cable 6. Release the latch ( 1 ) from the mainboard then disconnect the keyboard cabl e ( 2 ). Figure 3-40. Keyboard Cable[...]

Machine Maintenance 3-29 7. Release the LCD cable from th e adhesive t ape secu rin g it. Figure 3-41. LCD Cable Adhesive T ape 8. Disconnect the LCD cable from the main board. Figure 3-42. LCD Cable[...]

3-30 Machine Maintenance 9. Remove the screw securin g the mainboard to the upp er case. Figure 3-43. Mainboard Screw 10. Detach the main board from the upper ca se. Figure 3-44. Mainboard NOTE: NOTE : A circuit board that is > 10cm 2 has been highlight ed with a ye llow rectangle in Figure 3-44 . Follow the local regulations fo r disposing this[...]

Machine Maintenance 3-31 Removing the Thermal Module 0 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3. Disconnect the thermal module fan cabl e from the mainboard. Figure 3-45. Fan Cable 4. Loosen the spring-load ed captive sc[...]

3-32 Machine Maintenance 5. Detach the th ermal module from the mainbo ard. Figure 3-47. Thermal Module[...]

Machine Maintenance 3-33 Removing the R TC Battery 0 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3. Perform the “ Rem oving the Mainboard ” pro cedure descri bed on pag e 3-27 . 4. Disconnect the RTC battery cable from th[...]

3-34 Machine Maintenance Removing the WLAN Board 0 NOTE: NOTE : For models that have M-SA T A board installed, please pr oceed to page 3- 35 , “ Removing the M-SA T A Board ”. 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3[...]

Machine Maintenance 3-35 Removing the M-SA T A Board 0 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3. Perform the “ Removing the WLAN Module ” procedure described on page 3-15 . 4. Release the connector latches ( 1 ) from[...]

3-36 Machine Maintenance Removing the Keyboard 0 NOTE: NOTE : The keyboard is easily warped o r damaged during th e removal process. T ake care not to use excessive force when removing. 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-[...]

Machine Maintenance 3-37 12. Remove the twenty nine scr ews securing the keyboard to the uppe r case. Figure 3-56. Keyboard Screws 13. Deta ch the keyboard fro m the upper ca se. Figure 3-57. Keyboard T a ble 3-56. Screws Ste p Screw Quantity Screw T ype Keyboard Disassembly M1.4 × L1.2 29[...]

3-38 Machine Maintenance Removing the Power Button Board 0 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3. Release the latch ( 1 ) from the mainboard then disconnect the power button cable ( 2 ). Figure 3-58. Power Button Cabl[...]

Machine Maintenance 3-39 Removing the Middle Cover Assembly 0 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3. Perform the “ Removing the Left and Right S pea ke rs ” procedure described on p age 3-13 . 4. Perform the “ R[...]

3-40 Machine Maintenance 12. T ilt the upper case un til it is approxima tely at a 100° an gle with the LCD assembly . Figure 3-61. Upper Case Assembly 13. Detach the midd le cover assembly from the upper ca se. Figure 3-62. Middle Cover Assembly[...]

Machine Maintenance 3-41 Removing the LCD Module 0 1. Perform the “ Removing the Lower Case ” procedure described on p age 3-9 . 2. Perform the “ Rem oving the Battery Pack ” procedur e described on p age 3-10 . 3. Perform the “ Removing the Left and Right S pea ke rs ” procedure described on p age 3-13 . 4. Perform the “ Removing the[...]

3-42 Machine Maintenance 13. Remove the four screws secur ing the upper case to the LCD hinges. Figure 3-64. Upper Case Screws – LCD Hinges 14. Gently detach the LCD cable from the upper case ( 1 ) and lift the upper case away fr om the LCD module ( 2 ). Figure 3-65. LCD Module IMPORT ANT : + Make sure that the LCD cable is not entangled with the[...]

Machine Maintenance 3-43 Reassembly Process 0 Replacing the LCD Module 0 1. T ilt the LCD hinge appr oximately at a 45° an gle then inse rt the upper case and align the screw posts of th e upper case with the screw holes in the LCD hinge s. Figure 3-66. Upper Case 2. V erify that the LCD cable is looped pr op e rly in the LCD hinge as shown. Figur[...]

3-44 Machine Maintenance 3. Secure the upper case to the LCD hinges using four screws. Figure 3-68. Upper Case - LCD Hinge Screws T a ble 3-68. Screws Ste p Screw Quantity Screw T ype Upper Case Re assembly M2 x L4.5 4[...]

Machine Maintenance 3-45 Replacing the Middle Cover Assembly 0 1. T ilt the upper case un til it is approxima tely at a 100° an gle with the LC D assembly Figure 3-69. Upper Case Assembly 2. Insert the middle c over assembly in its slot. Figure 3-70. Middle Cover Assembly[...]

3-46 Machine Maintenance 3. Pull the upper case downward until it sits parallel with the LCD assembly . Figure 3-71. Upper Case Assembly 4. Secure the middle cover assembly to the up per case using four screws. Figure 3-72. Middle Cover Assembly Screws T a ble 3-72. Screws Ste p Screw Quantity Screw T ype Middle Cover Reassembly M2 x L3 4[...]

Machine Maintenance 3-47 Replacing the Power Button Board 0 1. Insert the power button board in its slot in the middle cover ( 1 ), then secure it using adhesive t apes ( 2 ). Figure 3-73. Power Button Board 2. Connect the power button cable to th e mainboard ( 1 ), the n press the connector latch ( 2 ) until it locks into place. Figure 3-74. Power[...]

3-48 Machine Maintenance Replacing the Keyboard 0 1. Place the keyboard in its slot in the upper case. Figure 3-75. Keyboard 2. Secure the keyb oard to the upper case using twenty nine screws. Figure 3-76. Keyboard Screws T a ble 3-76. Screws Ste p Screw Quantity Screw T ype Keyboard Reasse mbly M1.4 × L1.2 29[...]

Machine Maintenance 3-49 3. Secure the keyboard to the upper case using adhesive t ape. Figure 3-77. Keyboard 4. Fix the LCD cable to the upper case. Figure 3-78. LCD Cable IMPORT ANT : + Make sure that the LC D cable is installed as highlighted in Figure 3-78 to avoid damaging the LCD cable.[...]

3-50 Machine Maintenance Replacing the WLAN Board 0 NOTE: NOTE : For models that have M- SA T A board inst alled, please proceed to p age 3-51 , “ Repla cing the M-SA T A Board. ”. 1. Place the WLAN board in it s slot in the upper case . Figure 3-79. WLAN Board 2. Connect the WLAN & mini 1 cables ( 1 ) to the WLAN board, then press the conn[...]

Machine Maintenance 3-51 Replacing the M-SA T A Board. 0 1. Place the M- SA T A boar d in its slot in the upper case . Figure 3-81. M-SA T A Board 2. Connect the WLAN & mini 1 cables ( 1 ) to the M-SA T A board, then press the connector latch ( 2 ) until it locks into place. Figure 3-82. WLAN & Mini 1 Cables[...]

3-52 Machine Maintenance Replacing the R TC Battery 0 1. Secure the RTC battery to the bo ttom of the mainboard using self adhe sive tape. Figure 3-83. RTC Battery 2. Connect the RT C battery cable to the mainbo ard. Figure 3-84. RTC Battery Cable[...]

Machine Maintenance 3-53 Replacing the Thermal Module 0 1. Place the th er ma l modu le in its slot in the mainbo ar d . Figure 3-85. Thermal Module 2. Secure th e thermal m odule using t he spring-lo aded captive screws. Fo llow the screw sequence indicated on Figure 3-86 . Figure 3-86. Thermal Module Screws T a ble 3-86. Screws Ste p Screw Quanti[...]

3-54 Machine Maintenance 3. Connect the thermal module fan cable to the mainboard. Figure 3-87. Fan Cable[...]

Machine Maintenance 3-55 Replacing the Mainboard 0 1. Place the ma in bo ard in its slot in the upper case . Figure 3-88. Mainboard 2. Secure the mainboard to the up per case using one scr ew . Figure 3-89. Mainboard Screw T a ble 3-89. Screw Ste p Screw Quantity Screw T ype Mainboard Reassembly M2 × L3 1[...]

3-56 Machine Maintenance 3. Connect the LCD cable to the mainboa rd. Figure 3-90. LCD Cable 4. Secure the LCD cable to the mainboard using adhesive t ape. Figure 3-91. LCD Cable Adhesive T ape[...]

Machine Maintenance 3-57 5. Connect the keyboa rd cable to th e mainboard ( 1 ) and then push the connector latch ( 2 ) until it locks into place. Figure 3-92. Keyboard Cable 6. Connect the WLAN & mini 1 cables ( 1 ) to the mainboard, then pre ss the connector la tch ( 2 ) until it locks into place.Connect the power cable to the mainboard ( 3 )[...]

3-58 Machine Maintenance 7. Connect the touchp ad cable to the mainbo ard ( 1 ) and then press the co nnector latch ( 2 ) until it locks into place. Figure 3-94. T ouchpad Cable[...]

Machine Maintenance 3-59 Replacing the Card Reader Board 0 1. Place the card reader board in its slo t in the upper case. Figure 3-95. Card Reader Board 2. Secure the card reader boar d to the upper case us ing two screws. Figure 3-96. Card Reader Board Screws T a ble 3-96. Screws Ste p Screw Quantity Screw T ype Card Reader Board Reassembly M2 x L[...]

3-60 Machine Maintenance 3. Connect the card reader cable to the mainboard an d the card reader board . Figure 3-97. Card Reader Cable[...]

Machine Maintenance 3-61 Replacing the HDD Module 0 NOTE: NOTE : For models that have SSD disk drive installed , please proceed to page 3-64 , “ Replacing the SSD Module ” 1. Place the HDD module in the bracket ( 1 ) and then secure the HDD bracke t using four screws ( 2 ). Figure 3-98. HDD Bracket Screws 2. Connect the cable to the HDD module.[...]

3-62 Machine Maintenance 3. Place the HDD module in its slot in the upper case. Figure 3-100. HDD Module 4. Secure the HDD module to the upper case using one screw . Figure 3-101. HDD Module Screw T a ble 3-101. Screw Ste p Screw Quantity Screw T ype HDD Module Reassembly M2 x L3 1[...]

Machine Maintenance 3-63 5. Connect the HDD cable to the mainboar d. Figure 3-102. HDD Cable 6. Secure the HDD cable to the upper case using ad hesive tape. Figure 3-103. HDD Cable Adhesive T ape[...]

3-64 Machine Maintenance Replacing the SSD Module 0 1. Place th e SSD module in the bracke t ( 1 ) and then secure the SSD bracket using four screws ( 2 ). Figure 3-104. SSD Bracket Screws 2. Connect the cable to the SSD module. Figure 3-105. HDD Cable T a ble 3-104. Screws Ste p Screw Quantity Screw T ype SSD Bracket Reassembly M3 x L4 4[...]

Machine Maintenance 3-65 3. Place th e SSD module in its slot in the upp er case. Figure 3-106. SSD Module 4. Secure the SSD module to the upper ca se using one screw . Figure 3-107. SSD Module Screw T a ble 3-107. Screw Ste p Screw Quantity Screw T ype SSD Module Reassembly M2 x L3 1[...]

3-66 Machine Maintenance 5. Connect the SSD cable to the mainboard. Figure 3-108. SSD Cable 6. Secure the SSD cable to the upper case using adhesive t ape. Figure 3-109. SSD Cable Adhesive T ape[...]

Machine Maintenance 3-67 Replacing the DC-In Module (WLAN Board) 0 1. Place the DC-In socket in it s slot in the upper case. Figure 3-1 10. DC-In 2. Connect the DC-In cable to the WLAN bo ard ( 1 ) then secure the DC-In ca ble to th e upper case using self adhesive t ape ( 2 ). Figure 3-1 1 1. DC-In Cable[...]

3-68 Machine Maintenance Replacing the DC-In Module (M-SA T A Board) 0 1. Place the DC-In socket in it s slot in the upper case. Figure 3-1 12. DC-In 2. Connect the DC-In cable to the M- SA T A board and the mainboard ( 1 ) then secure the DC-In cable to the uppe r case using s elf adhesive tape ( 2 ). Figure 3-1 13. DC-In Cable[...]

Machine Maintenance 3-69 Replacing the WLAN Module 0 1. Insert the WLA N module in its slot in the WLAN board. Figure 3-1 14. WLAN Module 2. Secure the WLAN module to the upper case using one screw . Figure 3-1 15. WLAN Module Screw T a ble 3-1 15. Screw Ste p Screw Quantity Screw T ype WLAN Module Re assembly M2 × L3 1[...]

3-70 Machine Maintenance 3. Secure the antenna cables to the upper case using adhesive ta pes. Figure 3-1 16. Antenna Cables Adhesive T apes 4. Connect the two antenna cables to the WLAN module. Figure 3-1 17. WLAN Module Antennas IMPORT ANT : + Connect the black cable to the main connecto r and the white cable to the auxiliary connector .[...]

Machine Maintenance 3-71 Replacing the Right S peakers 0 1. Connect the speaker’s cable to the mainboar d. Figure 3-1 18. Speaker Cable 2. Place the rig ht speake r in its slot in the uppe r ca se . Figure 3-1 19. Speakers[...]

3-72 Machine Maintenance 3. Secure the speaker cable to the upper ca se using adhesive t apes ( 1 ), then secure the right speaker to the up per case using two screws ( 2 ). Figure 3-120. Right Speaker Screws and Adhesive T ape T a ble 3-120. Screws Ste p Screw Quantity Screw T ype Right S peaker Module Reas sem b ly M1.4 x L3 2[...]

Machine Maintenance 3-73 Replacing the Battery Pack 0 1. Slide the b attery pack unde rneath the mini 1 and W LAN/M-SA T A cables as shown. Figure 3-121. Battery Pack 2. Connect the battery cable to the WL AN board ( 1 ), then pu sh the battery p ack forward until its four socket holes fits into th e screw posts in the uppe r case ( 2 ). Figure 3-1[...]

3-74 Machine Maintenance 3. Secure the battery pack to the upper case using tw o screws. Figure 3-123. Battery Pack Screws 4. Secure the DC-In & Power cable to the battery pack surface using self adhesive tapes. Figure 3-124. DC-In & Power Cable Self Adhesive T apes T a ble 3-123. Screws Ste p Screw Quantity Screw T ype Battery Pack Reassem[...]

Machine Maintenance 3-75 5. Place the left speaker in its slot in the upper case. Figure 3-125. Left S peaker 6. Secure th e left sp eaker to the upper case using two screws. Figure 3-126. Left S peaker Screws T a ble 3-126. Screws Ste p Screw Quantity Screw T ype Left S peaker Module Re assembly M1.4 x L3 2[...]

3-76 Machine Maintenance Replacing the Lower Case 0 1. Place the lower case into th e upper case, making sure the I/O ports of the mainboard are extruding from their port hole s. Figure 3-127. Lower Case 2. Secure the lower case using twelve screws. Figure 3-128. Lower Case Screws T a ble 3-128. Screws Ste p Screw Quantity Screw T ype Lower Case Re[...]

CHAPTER 4 T roubleshooting[...]

4-2 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 No Display Issues . . . . . . . . . . . . . . . . . . . . .[...]

T roubleshooting 4-3 T roubleshooting Introduction 0 This chapter contains inform at ion abo u t tro ubl e sho o tin g com m o n pr ob lems as so cia ted wi th the computer . General Information 0 The following procedu res are a guide for tr oubl eshooting compute r problems. The step by step procedures a re designed to be per formed as described. [...]

4-4 T roubleshooting Power On Issues 0 If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-d efective FRU. Figure 4-1. Power On Issue Computer Shuts Down Intermittently 0 If the system powers off at intervals, perform the following. 1. Makes sure the power cable is properly connected t[...]

T roubleshooting 4-5 No Display Issues 0 If the Display does not work, perform the fo llowing, one at a time. Do not replace a non-defective FRU: Figure 4-2. No Display Issue No POST or Video 0 If the POST or video doe s not appear , perform the followi ng one at a time. 1. Make sure that internal display is selected. Switch between the internal an[...]

4-6 T roubleshooting 3. Drain stored power by removing the power cable and the battery p ack. Hold the power button for 10 se conds. 4. Connect the power cable and r eboot the computer . 5. Connect an external monitor to the computer an d switch between the internal display and the external disp la y by pr ess ing Fn + F5 . 6. If the POST or video [...]

T roubleshooting 4-7 8. Run th e Windows Me mory Diagno stic from th e operating s ystem DVD a nd follow the on-screen pr om p ts. 9. If the issue is still not resolved, refer to the Online Support Informat ion on page 9-3 LCD Failure 0 If the LCD fa ils, perform the following , one at a time. Do not replace a non-defective FRU: Figure 4-3. LCD Fai[...]

4-8 T roubleshooting Keyboard Failure 0 If the Keyboard fails, p erform the following, one at a time. Do not replace a non-defective FRU: Figure 4-4. Keyboard Failure[...]

T roubleshooting 4-9 T ouchpad Failure 0 If the T ouchpad fails, perform the following, one at a time. Do not repla ce a non-defective FRU: Figure 4-5. T ouchpad Failure[...]

4-10 T roubleshooting Internal S peaker Failure 0 If internal S peakers fail, perfor m the follow ing, one at a time. Do not repl ac e a no n- de fe ct ive FRU: Figure 4-6. Internal Speaker Failure Sound Problems 0 Perform the following , one at a time. 1. Boot the comp u ter. 2. Navigate to S tart  Control Panel  System and Mainte nance  [...]

T roubleshooting 4-1 1  Drag the slider to 50. Confirm that the volume is not muted.  Click Mixer to verify th at other aud io applicat ions are set to 50 and n ot muted. 6. Navigate to S tart  Control Panel  Hardware and Sound  Sound. Confirm that S p ea ke rs ar e se lec te d as th e de fa ult audi o de vice (gre en che ck ma[...]

4-12 T roubleshooting Microphone Failure 0 If internal or external Microp hones fail, perform the follo wing, one at a time. Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to S tart  Control Panel  Hard ware and Sound  Sound a nd select the Recording tab. 2. Right click on the Recording tab and select Show[...]

T roubleshooting 4-13 USB Failure 0 If the USB fails, perform the following, one at a ti me. Do not replace a non-defective FRU: Figure 4-8. USB Failure[...]

4-14 T roubleshooting WLAN Failure 0 If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-9. WLAN Failure[...]

T roubleshooting 4-15 Card Reader Failure 0 If the Card Reader fails, perform the following , one at a time. Do not replace a non-defective FRU: Figure 4-10. Card Reader Failure[...]

4-16 T roubleshooting Thermal Unit Failure 0 If the Thermal Unit fails , perform the following, one at a ti me. Do not replace a non-defe ctive FRU: Figure 4-1 1. Thermal Unit Failure[...]

T roubleshooting 4-17 Other Functions Failure 0 1. Check if drives are functioning correctly . 2. Check if external mo dules are fun ctioning cor rectly . 3. Change mainboard to check if current one is defective.[...]

4-18 T roubleshooting Intermittent Problems 0 Intermittent system hang problems can be caused by a variety of reason s that have nothing to do with a hardware de f ect, such as: cosmic radiation, el ectrostatic dischar ge, or sof tware errors. FRU replacemen t should be considered only wh en a recurring problem exist s. When analyzing an interm itt[...]

T roubleshooting 4-19 Error Codes 0 T able 4-2. Error Codes Error Codes Error Messages 006 Equipment C onfiguration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channe l Master Drive Error (The causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) 070 Real T ime Cloc[...]

4-20 T roubleshooting BIOS Beep Codes 0 T a ble 4-3. BIOS Beep Codes Code Beeps POST Routine Description 02h V erify Real Mode 03h Disable Non-Maskable Interru pt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset wit h initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initializ[...]

T roubleshooting 4-21 2Fh Enable cache before system BIOS shadow 30h 1-4-1-1 RAM failure on data bit s xxxx of high byte of memory bus 32h T est CPU bus-clock fre qu ency 33h Initialize Phoenix Disp atch Manager 36h W arm sta rt shut down 38h Shadow system BIOS ROM 3Ah Autosize cache 3Ch Advanced configuration of chip set registers 3Dh Load alterna[...]

4-22 T roubleshooting 69h Setup System Management Mode ( SMM) area 6Ah D isplay extern al L2 cache size 6Bh Load custom defaults (optional) 6Ch Display sh ad ow -area messag e 6Eh Display possible high address for UMB recovery 70h Displa y er ro r me ss ages 72h Check for configuration error s 76h Check for keyboard e rrors 7Ch Set up hardware inte[...]

T roubleshooting 4-23 99h Check for SMAR T drive (option al) 9Ah Shadow option ROMs 9Ch Set up Power Mana gement 9Dh Initialize security engine (optional) 9Eh Enable hardware inte rrupt s 9Fh Determine number of A T A and SCSI drives A0h Se t tim e of day A2h Check key lock A4h Initialize T ypematic rate A8h Erase F2 prompt AAh Scan for F2 key stro[...]

4-24 T roubleshooting C8h Force check (optional) C9h Extended ch ecksum (optiona l) D2h Unknown inte rrupt E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Che cksum BIOS RO M E7h Go to BIOS E8h Set Huge Segment E9h Initialize Mult[...]

T roubleshooting 4-25 POST Codes 0 There are two types of POST codes: Prog ress Codes and Error Codes. Progress Codes are designed to show the execution poin t while b ooting or executing services. Error Codes a re designed to halt on exceptional (f atal) er ror conditions. Component Codes 0 The Component Code is an unsigne d integer value that is [...]

4-26 T roubleshooting POSTCODE_ CC_HII _FORM S_BROWSER (0x3a) POSTCODE_ CC_BOOT_MENU ( 0x3b) POSTCODE_C C_USER_M ANAGER (0x3c) POSTCODE_ CC_TIMER (0 x3d) POSTCODE_CC_PCI_BUS (0x3e) POSTCODE_ CC_I SA_BUS (0x3f) POSTCODE_CC_IDE_BUS (0x40) POSTCODE_CC_AHCI_BUS (0x41) POSTCODE_CC_SCSI_BUS (0x42) POSTCOD E_CC_U SB_BUS (0x43) POSTCODE_ CC_FLOPPY (0 x44) [...]

T roubleshooting 4-27 0xa0-0xaf These values are reserved for Secure Core T iano™ platfo rm component s. POSTCODE_C C_PLA TFORM_ST AGE0 (0xa0) - Early PEI Plat form Initialization. POSTCODE_ CC_PLA TFORM_ST AGE 1 (0xa1) -PEI Platform Initialization. POSTCODE_CC_PLA TFORM_DXE (0xa1) - DXE Platform Initialization. POSTCODE_CC_PLA TFORM_SMM (0xa1) -[...]

4-28 T roubleshooting 0xe0-0xf f These are not component s, but rather repr esent Architectura l Progress Codes or Error Codes detailing milest ones in the system boot progress. The corresponding Progress Code value is always set to zero. POSTCODE_ PC_SEC_E NTRY (0xe0) - Re set vect or . POSTCODE_PC_SEC_EXIT (0xe1) - Leaving SEC/Going to PEI. POSTC[...]

T roubleshooting 4-29 Progress Codes 0 This section describes the progre ss code values. T able 4-5. Progress Codes Range Description 0x00-0x1f S ta ndard progress Codes. All other values are rese rved. POSTCODE_PC_COMP_PEI_BEGIN (0x01) - The component was loaded and the PEI entr y point called. POSTCODE_PC _COMP_PEI_END (0x02) - The componen t ret[...]

4-30 T roubleshooting[...]

CHAPTER 5 Jumper and Connector Locations[...]

5-2 Mainboard Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Clearing Password Check and BIOS Reco very . . . . . . . . . . . . . 5-5 Clearing the BIOS Pa sswords . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Performing a BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6[...]

Jumper and Connector Locati ons 5-3 Jumper and Connector Locations Mainboard Layout 0 Figure 5-1. Mainboard T op T a ble 5-1. Mainboard T op No. Code Component No. Code Component 1 HDMI1 HDMI out port 10 TP AD1 T ouchpad connector 2 USB USB port 1 1 PCH1 Mobile Intel UM67 Chipset 3 CARD1 Card reader connector 12 PWR1 Power connector 4 F AN1 Fan con[...]

5-4 Jumper and Connector Locations Figure 5-2. Mainboard Bottom T a ble 5-2. Mainboard Bottom No. Code Component 1 G2201 Clear password hardwar e gap 2 RAM2/4/6/8 Onboard memory 3 DMIC1 Mic-in[...]

Jumper and Connector Locati ons 5-5 Clearing Password Check and BIOS Recovery 0 This section provides pro cedures for:  Clearing the BIOS passwords  Performing a BIOS recovery Clearing the BIOS Passwords 0 T o clear a lost BIOS password (user or supervisor password), you need to short the clear password hardware gap (G2201) locate d on [...]

5-6 Jumper and Connector Locations Performing a BIOS Recovery 0 Boot Block 0 An interruption during a BIOS flash procedure (e.g. a po wer o utage) can corrupt the BIOS code, which will cause the system to go into an unbootable st ate. The BIOS boot block refers to a special BIOS program that can be used to boot up a system with minimum BIOS initial[...]

Jumper and Connector Locati ons 5-7 Performing a BIOS recovery 0 NOTE: NOTE : Make sure the battery pack is inst alled to the system and that the computer is connected to a UPS unit d uring the BIOS recover y process. The function hotkey sequence Fn + Esc is used to enable the BIOS recovery process when system is powered On during BIOS POST . If th[...]

5-8 Jumper and Connector Locations[...]

CHAPTER 6 FRU List[...]

6-2 Aspire S3 MS2346 Exploded Diagrams. . . . . . . . . . . . . . . . . . . . 6-4 Main Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6[...]

FRU (Field Repla ceable Unit) List 6-3 FRU (Field Replaceable Unit) List This chapter provides users with a FRU (Fie ld Replaceable Unit) listing in global configurations for the Asp ire S3 MS2346. Refer to this chapter whenever or dering for parts to repair or for RMA ( Return Mer chandise Aut horization). NOTE: NOTE : WHEN ORDERING FRU P ARTS, ch[...]

6-4 FRU (Field Replaceable Un it) List Aspire S3 MS2346 Exploded Diagrams 0 Main Assembly 0 Figure 6-1. Main Assembly Exploded Diagram T able 6-1. Main Assembly Exploded Diagram No. Description Part Number 1 Upper Case Asse mbly 60.4QP04.001 2 Lower Case Assembly 60 .4QP03.001 3 Dummy Card 42.4QP15.001 4 LCD Assembly 65.4QP03.001[...]

FRU (Field Repla ceable Unit) List 6-5 5 Middle Assembly 60.4QP06.001 6 DC In 50.4QP01.001 7 Power C able 50.4QP04. 001 8 Power Board 55.XXXXX.001 9 Keyboard 10 S peaker 23.40A1V .00 1 1 1 T ouchpad 56.1700 8.031 12 Thermal module 13 Motherboard 55.XXXXX.001 14 WLAN Board 55.XXXXX.001 15 Card Reader Board 50.XXXXX.001 16 HDD Assembly 65.4QP02.001 1[...]

6-6 FRU (Field Replaceable Un it) List FRU List 0 Category Description Acer Part No. ADAPTER ADP 65W 19V L V5 ADP-65VH BA LOW PROFILE AP .06501.033 ADP LITEON 65W 19V P A-1650-6 9AW L V 5 L AP .06503.029 BA TTER Y BTY P ACK LI+ SANYO 3C 3.26AH SANYO PO L YM BT .00303.026 BTY P ACK LI+ SONY 3C 3.26AH SONY PO L YMER BT .00304.010 BOARDS FOXCONN 3RD W[...]

FRU (Field Repla ceable Unit) List 6-7 CABLES ARGENTINA 1M 27.RSF01.012 AUSTRALIA BK 1M HA VE LABEL 27.RSF01 .016 BRAZIL BK 1M 27.RSF01.0 13 CHINA BK 1M 27.RSF01.007 DENMARK BK 1M 27.RSF01.004 EU BK 1M 27.R SF01.002 ISRAEL BK 1M 27.RSF01.01 1 IT AL Y BK 1M 27.RSF01.006 JAP AN BK 1M 27.RSF 01.009 KOREA BK 1M 27 .RSF01.010 SOUTH AFRICA 2.5A BK 1M 27.[...]

6-8 FRU (Field Replaceable Un it) List C.A. POWER WIRE SM30HS HL 50.RSE01.002 C.A. TP FFC SM30HS HB 50.RSF01.003 C.A. WLAN FFC SM30 HS JH 50.RSF01.004 C.A.WLAN FPC SM30HS CAREER 50.RSF01.0 05 CASE/COVER/BRACKET ASSEMBL Y 60 ASSY TP BAR L/T SM30HS RESERVE 60 HDD BKT BACK ASSSY SM30HS 33.M1FN1.001 60 MID ASSY SM30H S 42.RSF01.001 60 UCASE ASSY HM2 KA[...]

FRU (Field Repla ceable Unit) List 6-9 HDD/HARD DISK DRIVE HDD 320GB HTS543232A7A384 0J28213 KH.32007.017 HDD 500GB HTS545050A7E380 0J23335 5.4K KH.50007.023 HDD N320GB5.4KS_4K+FO0020S 2(20G) HDD N320GB5.4KS+FO0020S2(2 0G) HDD N500GB5.4KS_4K+FO0020S 2(20G) HDD N500GB5.4KS+FO0020S2(2 0G) HDD SSD25240 FOR HUMMINGBIRD2 SSD 256GB MICRON MTFDDAK256MAM-1[...]

6-10 FRU (Field Replaceable Un it) List KEYBOARD KB 9Z.N7WPW .20F FRENCH NK.I1017.00B KB 9Z.N7WPW .20G GERMAN NK.I1017.00C KB 9Z.N7WPW .20H HEBREW NK.I1017.00W KB 9Z.N7WPW .20K KOREAN NK.I1017.00H KB 9Z.N7WPW .20L GREEK NK.I1017.00D KB 9Z.N7WPW .20N NORWEGIAN NK.I1017.0 0K KB 9Z.N7WPW .20Q HUNGARIAN NK.I1017.00E KB 9Z.N7WPW .20R RUSSIAN NK.I1017.00[...]

FRU (Field Repla ceable Unit) List 6-1 1 KEYBOARD KB V128230BK1 BE BELGIUN NK.I101S.004 KB V128230BK1 BG BULGARIA NK.I101S.006 KB V128230BK1 BR BRAZILIAN PORTUGUESE NK.I101S.005 KB V128230BK1 CS CZ/SK NK.I101S.007 KB V128230BK1 DM DANISH NK.I101S.009 KB V128230BK1 EF CANADA FRENCH NK.I101S.00X KB V128230BK1 FR FRENCH NK.I101S.00B KB V128230BK1 GR G[...]

6-12 FRU (Field Replaceable Un it) List KEYBOARD KB V128230BS1 KR KOREAN NK.I101S.00H KB V128230BS1 RU RUSSIAN NK.I101S.00M KB V128230BS1 TI THAILAND NK.I101S.00S KB V128230BS1 UI US-INTERNA TION NK.I101S.00V LCD "LCD 13.3""WXGA AU B133XTF01.2" KL.13305.00 2 MAINBOARD HM2-CR MB I3 2367M 1.4G ELPIDA 4G (D) NB.M101 1.001 HM2-CR MB[...]

FRU (Field Repla ceable Unit) List 6-13 SCREWS SCREW M1.4*1(OD3.8) 86.9AR51.1R2 SCREW M3X4 86.9A524.4R0 SCREW IMS M1.4*3 BZN 86.9A33N.3R0 SCREW IMS M2*2 #1 BZN 86.EA322.2R0 SCREW IMS M2*4.5 (H0.8) #1 NI 86.9A552.4 R5 SCREW M2XL3 HEAD T=0. 3 BZN 86.00E14 .523 SPEAKER SPEAKER SM30-HS FG STICKER CANCEL 23.RSF01.001 Category Description Acer Part No.[...]

6-14 FRU (Field Replaceable Un it) List[...]

CHAPTER 7 T est Comp atible Component s[...]

7-2 Microsoft Windows 7 Environment Test . . . . . . . . . . . . . . . . . . 7-3[...]

T est Compatible Co mponents 7-3 T est Comp atible Component s This computer ’s compatibility is tested and verified by Acer’s in ternal testing department. All of its system functions are tested under Windows ® 7 environment. Refer to the fo llowing lists for compone nts, adapter cards, and peripher als which have passed these tests. Regardin[...]

7-4 T est Compatible Components CPU 10001067 INTEL Ci32367MB CPU Intel Core i3 2367M BGA 1.4G 17W KC.23601.7MB 10001067 INTEL Ci33217UB CPU Intel Core i3 3217U BGA 1.8G 1600 17W Ivy Bridge KC.32101.3UM 10001067 INTEL Ci52467MB CPU Intel Core i5 2467M BGA 1.6G 17W KC.24601.7MB 10001067 INTEL Ci53317UB CPU Intel Core i5 3317U BGA 1.7G 1600 17W Ivy Br[...]

T est Compatible Co mponents 7-5 60002036 SEAGA TE N500GB5.4 KS_ 4K HDD SEAGA TE 2.5" 5400rpm 500GB 9WS142-188 ST500L T012, Y arra 500G/P , 7mmzh SA T A 8MB LF+HF F/W:0001SDM1 KH.50001.030 60001994 WD N500GB5.4KS_ 4K HDD WD 2.5" 5400rpm 500GB WD5000LPVT -22G33T0, MN500S, 500G/P , 7mmzh HDD SA T A 8MB LF+HF F/W: 01.01 A01 KH.50008.040 SSD [...]

7-6 T est Compatible Components 10000981 MISC AF1P_A10B Keyboard SUNREX AF1P_A10B AF1P Internal 10 S tandard Black NONE Sunrex Y2010 Acer Legend NK.I101S.001 10000981 MISC AF1P_A10B Keyboard ACER AF1 S_A10B AF1S Internal 10 S tandard Black NONE Y2010 Acer Legen d KB.I100A.179 10000981 MISC AF1S_A10S Keyboard ACER AF1 S_A10S AF1S Internal 10 S tanda[...]

T est Compatible Co mponents 7-7 Wireless LAN 10001023 LITE-ON 3rd WiFi 1x1 BGN+ BT4.0 Lite-On 3rd WiFi 1x1 BGN+ BT4.0 Atheros WB225(WLAN HB195 1x1 BGN +BT4.0 A TH3012) NI.23600.098 10001018 HON HAI 3rd WiFi 1x1 BGN+ BT4.0 Wireless LAN Broadcom 4313iP A+20702 (WLAN 4313iP A 1x1 BGN+ BT4.0 20702) NI.23600.099 10001018 HON HAI 3rd WiFi 1x1 BGN+ BT4.0[...]

7-8 T est Compatible Components[...]

CHAPTER 8 Online Support Information[...]

8-2 Online Support Informa tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3[...]

8-3 Online Support Information 0 This section describes online tech nical support services available to help user s repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical querie s to a local Acer branch of fice. Acer Branch Of fices and Regi onal Business Units may access our website. However some information s[...]

8-4[...]